HP 2000 Notebook PC
Compaq Presario CQ58 Notebook PC
Maintenance and Service Guide
© Copyright 2012 Hewlett-Packard
Development Company, L.P.
AMD and Radeon are trademarks of
Advanced Micro Devices, Inc. Bluetooth is
a trademark owned by its proprietor and
used by Hewlett-Packard Company under
license. Intel, Celeron, Core, and Pentium
are trademarks of Intel Corporation in the
U.S. and other countries. Microsoft and
Windows are U.S. registered trademarks of
Microsoft Corporation. SD Logo is a
trademark of its proprietor.
The information contained herein is subject
to change without notice. The only
warranties for HP products and services are
set forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors
or omissions contained herein.
First Edition: May 2012
Document Part Number: 688829-001
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not
place the device directly on your lap or obstruct the device air vents. Use the device only on a hard,
flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft
surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to
contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device
and the AC adapter comply with the user-accessible surface temperature limits defined by the
International Standard for Safety of Information Technology Equipment (IEC 60950).
iii
iv Safety warning notice
Table of contents
1 Product description ........................................................................................................................................ 1
2 External component identification ................................................................................................................ 5
Right side ............................................................................................................................................. 5
Left side ................................................................................................................................................ 6
Front ..................................................................................................................................................... 7
Display .................................................................................................................................................. 8
Top ....................................................................................................................................................... 9
TouchPad ............................................................................................................................ 9
Lights ................................................................................................................................. 10
Buttons ............................................................................................................................... 11
Keys ................................................................................................................................... 12
Bottom ................................................................................................................................................ 13
3 Illustrated parts catalog ............................................................................................................................... 14
Service tag ......................................................................................................................................... 14
Computer major components ............................................................................................................. 16
Display assembly subcomponents ..................................................................................................... 19
Mass storage devices ......................................................................................................................... 21
Plastics kit .......................................................................................................................................... 22
Miscellaneous parts ............................................................................................................................ 22
Sequential part number listing ............................................................................................................ 23
4 Removal and replacement procedures ....................................................................................................... 25
Preliminary replacement requirements ............................................................................................... 25
Tools required .................................................................................................................... 25
Service considerations ....................................................................................................... 25
Plastic parts ....................................................................................................... 25
Cables and connectors ..................................................................................... 25
Drive handling ................................................................................................... 26
Grounding guidelines ......................................................................................................... 26
v
Electrostatic discharge damage ........................................................................ 26
Packaging and transporting guidelines ............................................. 28
Component replacement procedures ................................................................................................. 30
Service tag ......................................................................................................................... 30
Computer feet .................................................................................................................... 31
Battery ............................................................................................................................... 32
Display subcomponents (bezel, webcam, panel) .............................................................. 33
WLAN module .................................................................................................................... 41
Memory module ................................................................................................................. 44
Hard drive .......................................................................................................................... 46
RTC battery ....................................................................................................................... 48
Optical drive ....................................................................................................................... 49
Keyboard ........................................................................................................................... 51
Top cover ........................................................................................................................... 55
Power button board ........................................................................................................... 59
TouchPad button board ..................................................................................................... 61
Speakers ............................................................................................................................ 63
USB board ......................................................................................................................... 65
Power connector cable ...................................................................................................... 67
Display assembly ............................................................................................................... 69
System board ..................................................................................................................... 78
Optical drive cable ............................................................................................................. 81
Fan/heat sink assembly ..................................................................................................... 83
Processor ........................................................................................................................... 87
5 Using Setup Utility (BIOS) and System Diagnostics ................................................................................. 89
Starting Setup Utility (BIOS) ............................................................................................................... 89
Updating the BIOS ............................................................................................................................. 89
Determining the BIOS version ........................................................................................... 89
Downloading a BIOS update ............................................................................................. 90
Using System Diagnostics .................................................................................................................. 91
6 Specifications ................................................................................................................................................ 92
Computer specifications ..................................................................................................................... 92
39.6-cm (15.6-in), HD display specifications ...................................................................................... 93
Hard drive specifications .................................................................................................................... 94
7 Backing up, restoring, and recovering ....................................................................................................... 95
Creating backups ............................................................................................................................... 95
Creating recovery media to recover the original system .................................................... 95
vi
What you need to know ..................................................................................... 95
Creating the recovery media ............................................................ 96
Creating system restore points .......................................................................................... 96
What you need to know ..................................................................................... 96
Creating a system restore point ........................................................................ 96
Backing up system and personal information .................................................................... 97
Tips for a successful backup ............................................................................. 97
What you need to know ..................................................................................... 97
Creating a backup using Windows Backup and Restore .................................. 98
Restore and recovery ......................................................................................................................... 98
Restoring to a previous system restore point .................................................................... 98
Restoring specific files ....................................................................................................... 98
Restoring specific files using Windows Backup and Restore ............................ 98
Recovering the original system using HP Recovery Manager ........................................... 99
What you need to know ..................................................................................... 99
Recovering using HP Recovery partition (select models only) ......................... 99
Recovering using the recovery media ............................................................. 100
Changing the computer boot order ................................................. 100
8 Power cord set requirements .................................................................................................................... 101
Requirements for all countries .......................................................................................................... 101
Requirements for specific countries and regions ............................................................................. 102
9 Recycling ..................................................................................................................................................... 104
Battery .............................................................................................................................................. 104
Display .............................................................................................................................................. 104
Index ................................................................................................................................................................. 110
vii
viii
1 Product description
Category Description AMD models Intel models
Product name Compaq Presario CQ58 Notebook PC √
HP 2000 Notebook PC √√
Processors AMD processors (Not available on models with Windows 7 Starter
32)
E2-1800 1.70-GHz processor (1333-MHz memory speed, dual core,
18 W)
E1-1200 1.40-GHz processor (1066-MHz memory speed, dual core,
18 W)
Intel Core i3 processors (Not available on models with Windows 7
Starter 32)
3110M 2.40-GHz processor (1600-MHz memory speed, 3.0-
MB L3 cache, dual core, 35 W)
2370M 2.40-GHz processor (1333-MHz memory speed, 3.0-
MB L3 cache, dual core, 35 W)
2350M 2.30-GHz processor (1333-MHz memory speed, 3.0-
MB L3 cache, dual core, 35 W)
Intel Pentium processors (Not available on models with Windows 7
Starter 32)
B970 2.30-GHz processor (1333-MHz memory speed, 2.0-
MB L3 cache, dual core, 35 W)
B950 2.10-GHz processor (1333-MHz memory speed, 2.0-
MB L3 cache, dual core, 35 W)
Intel Celeron processor
√
√
√
√
√
√
√
B820 1.7-GHz processor (1333-MHz memory speed, 2.0-
MB L3 cache, dual core, 35 W)
Chipset AMD A68M fusion controller hub (FCH) √
Intel HM75 Express Chipset (Core i5/i3 processors only) √
Intel HM70 Express Chipset (Pentium/Celeron processors only) √
Graphics UMA graphics:
AMD Radeon HD 7340 Graphics (on models with AMD E2-1800
processor; supports DirectX 11)
√
√
1
Category Description AMD models Intel models
AMD Radeon HD 7310 Graphics (on models with AMD E1-1200
processor; supports DirectX 11)
Intel HD Graphics 4000 (on models with Intel Core i5-3210M or
i3-3110M processor; supports DirectX 11)
Intel HD Graphics 3000 (on models with Intel Core i3-2370M or
i3-2350M processor; supports DirectX 10)
Intel HD Graphics (on models with Intel Pentium or Celeron
processor; supports DirectX 10)
Panel 39.6-cm (15.6-inch), HD, LED, SVA BrightView (1366×768) display;
typical brightness: 200 nits
LVDS support
Memory 2 customer-accessible/upgradable memory module slots √√
Supports dual-channel memory √√
Supports up to 8192 GB of system RAM √√
DDR3/1600-MHz √
DDR3/1333-MHz (DDR3/1600-MHz downgraded to DDR3/1333-
MHz)
DDR3/1066-MHz (DDR3/1600-MHz downgraded to DDR3/1066-
MHz)
√
√
√
√
√√
√√
√
Supports the following configurations:
● 8192-MB total system memory (4096×2; not supported on a 32-
bit operating system)
6144-MB total system memory (4096×1 + 2048×1; not
●
supported on a 32-bit operating system)
4096-MB total system memory (4096×1 or 2048×2; not
●
supported with Windows 7 Starter 32)
2048-MB total system memory (2048×1)
●
Hard drives Supports 6.35-cm (2.5-in) hard drives in 9.5-mm (.37-in) and 7.0-mm
Customer-accessible √√
Serial ATA √√
Supports the following hard drives:
(.28-in) thicknesses
750-GB, 5400-rpm, 9.5-mm (not supported with Windows 7
●
Starter OS)
640-GB, 5400-rpm, 9.5-mm (not supported with Windows 7
●
Starter OS)
500-GB, 5400-rpm, 9.5-mm or 7.0-mm
●
● 320-GB, 5400-rpm, 9.5-mm or 7.0-mm
√√
√√
√√
Optical drive Fixed √√
Serial ATA √√
2 Chapter 1 Product description
Category Description AMD models Intel models
12.7-mm tray load √√
DVD±RW and CD-RW Super Multi Double-Layer Combo Drive √√
Audio/video Single digital microphone √√
HD audio √√
Altec Lansing speakers √√
Supports Microsoft Premium requirements √√
HP VGA webcam (fixed, no tilt with activity LED, 640×480 by 24
Ethernet Integrated 10/100 network interface card (NIC) √√
Wireless Integrated wireless local area network (WLAN) options by way of
One or two WLAN antennas built into display assembly √√
External media
card
frames per second
wireless module
Support for the following WLAN formats:
Atheros AR9485 802.11b/g/n 1x1 WiFi Adapter
●
Atheros 9485GN 802.11b/g/n 1x1 WiFi and 3012 Bluetooth 4.0
●
Combo Adapter
Broadcom 4313GN 802.11b/g/n 1x1 WiFi and 20702 Bluetooth
●
4.0 Combo Adapter
● Ralink WLAN Ralink Ripple3 RT5390F_802.11 b/g/n 1x1 PCIe
HMC
HP Multi-Format Digital Media Reader supports the following digital
card formats:
Secure Digital (SD) Memory Card
●
Secure Digital Extended Capacity (SDxC) Memory Card
●
Secure Digital High Capacity (SDHC) Memory Card
●
√√
√√
√√
√√
Ultra High Speed MultiMediaCard (UHS/MMC)
●
Ports 3-pin AC power √√
Audio-in (microphone) √√
Audio-out (headphone) √√
HDMI version 1.4 supporting 1920 ×1200 @ 60Hz √√
RJ-45 (Ethernet, includes link and activity lights) √√
USB 2.0 (3 ports) √√
VGA (Dsub 15 pin) supporting 2048×1536 external resolution @ 60
Hz, hot plug and unplug and auto-detection for correct output to wideaspect vs. standard aspect video
VGA (Dsub 15 pin) supporting 2048×1536 external resolution @ 75
Hz, hot plug and unplug and auto-detection for correct output to wideaspect vs. standard aspect video
√
√
3
Category Description AMD models Intel models
Keyboard/
pointing devices
TouchPad with multi-touch gestures, 2-finger scrolling, and pinch-
Taps enabled by default √√
Power
requirements
65-W RC V HP Smart AC adapter with localized cable plug support
Support for the following batteries:
Security Security cable slot √√
Operating
system
Serviceability End-user replaceable parts:
Full-size textured pocket keyboard √√
zoom enabled
AC adapter
(3-wire plug with ground pin, supports 3-pin DC connector)
● 6-cell, 47-Whr, 2.20-Ah Li-ion battery
Preinstalled:
Windows 7 Home Premium (64-bit)
●
AC adapter
●
Battery
●
● Hard drive
√√
√√
√√
√√
√√
Memory modules (2)
●
Optical drive
●
● WLAN module
4 Chapter 1 Product description
2 External component identification
Right side
Component Description
(1) Optical drive Reads an optical disc.
NOTE: On select models, the optical drive also writes to
an optical disc.
(2) Optical drive light
(3) Optical drive eject button Releases the disc tray.
(4)
(5)
(6) Power connector Connects an AC adapter.
(7) Security cable slot Attaches an optional security cable to the computer.
USB 2.0 ports (2) Connect optional USB devices.
AC adapter light
Green: The optical drive is being accessed.
●
● Off: The optical drive is idle.
White: The AC adapter is connected and the battery is
●
charged.
● Amber: The AC adapter is connected and the battery
is charging.
Off: The computer is using DC power.
●
NOTE: The security cable is designed to act as a
deterrent, but it may not prevent the computer from being
mishandled or stolen.
Right side 5
Left side
Component Description
(1)
(2) Vent Enables airflow to cool internal components.
(3)
(4)
(5) USB 2.0 port Connects an optional USB device.
(6)
(7)
External monitor port Connects an external VGA monitor or projector.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for
the internal fan to cycle on and off during routine operation.
RJ-45 (network) jack Connects a network cable.
HDMI port Connects an optional video or audio device, such as a high-
definition television, or any compatible digital or audio device.
Audio-in (microphone) jack Connects an optional computer headset microphone, stereo
array microphone, or monaural microphone.
Audio-out (headphone) jack Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable.
WARNING! To reduce the risk of personal injury, adjust the
volume before using headphones, earbuds, or a headset. For
additional safety information, see the Regulatory, Safety and
Environmental Notices.
NOTE: When a device is connected to a headphone jack,
the computer speakers are disabled.
(8)
Digital Media Slot Supports the following digital card formats:
6 Chapter 2 External component identification
● Secure Digital (SD) Memory Card
Secure Digital Extended Capacity (SDxC) Memory Card
●
Secure Digital High Capacity (SDHC) Memory Card
●
● Ultra High Speed MultiMediaCard (UHS/MMC)
Component Description
Front
(9)
(10)
Component Description
Speakers (2) Produce sound.
Hard drive light
Power light
Blinking white: The hard drive is being accessed.
●
White: The computer is on.
●
● Blinking white: The computer is in the Sleep state, which
is an energy-saving mode. The computer shuts off
power to the display and other unneeded components.
● Off: The computer is off or in Hibernation. Hibernation is
an energy-saving mode that uses the least amount of
power.
Front 7
Display
Component Description
(1) Internal display switch Turns off the display and initiates Sleep if the display is closed
(2) WLAN antennas (2)* Send and receive wireless signals to communicate with wireless
(3) Internal microphone Records sound.
(4) Webcam Records video, captures still photographs, and allows video
(5) Webcam light On: The webcam is in use.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately
around the antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and
Environmental Notices that applies to your country or region. These notices are located in Help and Support.
while the power is on.
NOTE: The internal display switch is not visible from the
outside of the computer.
local area networks (WLANs).
conferences and online chat by means of streaming video.
To use the webcam, select Start > All Programs >
Communication and Chat > CyberLink YouCam.
8 Chapter 2 External component identification
Top
TouchPad
Component Description
(1) TouchPad on/off button Turns the TouchPad on or off.
(2) TouchPad light
(3) TouchPad zone Moves the on-screen pointer and selects or activates items
(4) Left TouchPad button Functions like the left button on an external mouse.
(5) Right TouchPad button Functions like the right button on an external mouse.
On: The TouchPad is off.
●
● Off: The TouchPad is on.
on the screen.
Top 9
Lights
Component Description
(1) Caps lock light On: Caps lock is on, which switches the keys to all capital
(2)
(3)
Power light ● White: The computer is on.
Wireless light ● White: An integrated wireless device, such as a
letters.
Blinking white: The computer is in the Sleep state,
●
which is an energy-saving mode. The computer shuts
off power to the display and other unneeded
components.
Off: The computer is off or in Hibernation. Hibernation
●
is an energy-saving mode that uses the least amount
of power.
wireless local area network (WLAN) device and/or a
Bluetooth® device, is on.
● Amber: All wireless devices are off.
10 Chapter 2 External component identification
Buttons
Component Description
Power button ● When the computer is off, press the button to turn on
the computer.
When the computer is on, press the button briefly to
●
initiate Sleep.
When the computer is in the Sleep state, press the
●
button briefly to exit Sleep.
● When the computer is in Hibernation, press the button
down briefly to exit Hibernation.
If the computer has stopped responding and Microsoft®
Windows® shutdown procedures are ineffective, press and
hold the power button down for at least 5 seconds to turn
off the computer.
CAUTION: Pressing and holding down the power button
will result in the loss of unsaved information.
To learn more about your power settings, select Start >
Control Panel > System and Security > Power Options,
or refer to the user guides included with your computer.
Top 11
Keys
Component Description
(1) esc key Displays system information when pressed in combination
(2) fn key Displays system information when pressed in combination
(3)
(4) Action keys Execute frequently used system functions.
(5)
Windows logo key Displays the Windows Start menu.
Windows applications key Displays a shortcut menu for items beneath the cursor.
with the fn key.
with the esc key.
12 Chapter 2 External component identification
Bottom
Component Description
(1) Battery bay Holds the battery.
(2) Vents (3) Enable airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal
components and prevent overheating. It is normal for the internal
fan to cycle on and off during routine operation.
(3)
(4)
(5)
Battery release latch Releases the battery from the battery bay.
Wireless and memory module
compartment
Hard drive bay Contains the hard drive.
Contains the wireless and memory modules.
CAUTION: To prevent an unresponsive system, replace the
wireless module only with a wireless module authorized for use in
the computer by the governmental agency that regulates wireless
devices in your country or region. If you replace the module and
then receive a warning message, remove the module to restore
computer functionality, and then contact support through Help and
Support.
Bottom 13
3 Illustrated parts catalog
Service tag
When ordering parts or requesting information, provide the computer serial number and model
description provided on the service tag.
Item Description Function
(1) Product name This is the product name affixed to the front of the computer.
(2) Serial number This is an alphanumeric identifier that is unique to each product.
(3) Product part number This number provides specific information about the product's hardware
14 Chapter 3 Illustrated parts catalog
components. The part number helps a service technician to determine
what components and parts are needed.
Item Description Function
(4) Warranty period This number describes the duration of the warranty period for
(5) Model description (select models only) This is the alphanumeric identifier used to locate documents, drivers, and
the computer.
support for the computer.
Service tag 15
Computer major components
16 Chapter 3 Illustrated parts catalog
Item Component Spare part number
(1) Display assembly (not spared)
NOTE: For display assembly spare part information, see
(2) Keyboard (includes keyboard cable):
For use in French Canada 646125-121
For use in the United States 646125-001
(3) Power button board (includes cable) 689686-001
(4) Top cover (includes TouchPad):
For use with Compaq models 689696-001
For use with blue HP models 689694-001
For use with black HP models 689695-001
(5) Speakers (includes left and right speakers and cable) 689693-001
(6) TouchPad button board (includes bracket and cables) 689688-001
(7) Fan/heat sink assembly (includes replacement thermal materials):
For use only with computer models equipped with an AMD processor 688281-001
For use only with computer models equipped with an Intel processor 685086-001
Hard Drive Hardware Kit, includes: 685089-001
(8a) Hard drive cable
Display assembly subcomponents on page 19.
(8b) Hard drive bracket
Plastics Kit, includes: 689689-001
(9a) Hard drive compartment cover (includes one captive screw, secured by a C-clip)
(9b) Memory module/wireless module compartment cover (includes one captive screw, secured by a C-clip)
NOTE: See
(10) Optical drive cable (includes cable bracket) 685084-001
(11) USB board (includes cable) 689687-001
(12) System board (includes replacement thermal materials):
For use only with models with an AMD E2-1800 processor 688277-001
For use only with models with an AMD E1-1200 processor 688278-001
For use only with models with an Intel Core i5 or i3 processor 685107-001
For use only with models with an Intel Pentium or Celeron processor 685783-001
(13) Power connector cable 689678-001
(14) RTC battery 449137-001
(15) Processor (includes replacement thermal materials):
NOTE: Only valid on models with Intel processors. On AMD models, the processor comes with the system
board and cannot be removed.
Plastics kit on page 22 for more plastics kit spare part information.
Computer major components 17
Item Component Spare part number
Intel Core i3-3110M 2.40-GHz processor (1600-MHz, 3.0-MB L3 cache) 682417-001
Intel Core i3-2370M 2.40-GHz processor (1333-MHz, 3.0-MB L3 cache) 677152-001
Intel Core i3-2350M 2.30-GHz processor (1333-MHz, 3.0-MB L3 cache) 653340-001
Intel Pentium B970 2.30-GHz processor (1333-MHz, 2.0-MB L3 cache) 676785-001
Intel Pentium B950 2.10-GHz processor (1333-MHz, 2.0-MB L3 cache) 653338-001
Intel Celeron B820 1.7-GHz processor (1333-MHz, 2.0-MB L3 cache) 690537-001
(16) WLAN module:
Atheros AR9485 802.11b/g/n 1x1 WiFi Adapter 675794-001
Atheros 9485GN 802.11b/g/n 1x1 WiFi and 3012 Bluetooth 4.0 Combo Adapter 655795-001
Broadcom 4313GN 802.11b/g/n 1x1 WiFi and 20702 Bluetooth 4.0 Combo Adapter 657325-001
Ralink WLAN Ralink Ripple3 RT5390F_802.11 b/g/n 1x1 PCIe HMC 670691-001
(17) Memory module (PC3, 12800, 1600-MHz):
4 GB 641369-001
2 GB 652972-001
(18) Hard drive (2.5-in, SATA; does not include hard drive cable or bracket):
NOTE: The hard drive cable and bracket are included in the Hard Drive Hardware Kit, spare part number
685089-001.
640-GB, 5400-rpm, 9.5-mm 669300-001
500-GB, 5400-rpm, 9.5-mm 669299-001
320-GB, 5400-rpm, 9.5-mm 622643-001
(19) Base enclosure (for use with all models) 689674-001
(20) Battery:
6-cell, 55-Whr, 2.55-Ah Li-ion battery 593554-001
6-cell, 47-Whr, 2.20-Ah Li-ion battery 593553-001
(21) Optical drive (DVD±RW and CD-RW Super Multi Double-Layer Combo Drive;
includes rear optical drive bracket but does not include optical drive cable or cable
bracket)
NOTE: The optical drive cable and cable bracket are included in the optical drive
cable kit, spare part number 685084-001.
689685-001
18 Chapter 3 Illustrated parts catalog
Display assembly subcomponents
Item Component Spare part number
(1) Display bezel:
For use with Compaq models 689676-001
For use with HP models 689675-001
(2) Webcam/microphone module 685112-001
(3) 39.6-cm (15.6-inch), HD, LED, BrightView display panel 689690-001
(4a) Top hinge covers
Display assembly subcomponents 19
Item Component Spare part number
(4b) Side hinge covers
(5) Hinges (include hinges and left and right hinge covers) 689679-001
(6) Display cable (includes display panel cable and webcam/microphone cable) 689677-001
(7) Antennas (includes wireless antenna cables and transceivers) 689670-001
(8) Display enclosure:
For use with Compaq models 689673-001
For use with black HP models 689672-001
For use with blue HP models 689671-001
20 Chapter 3 Illustrated parts catalog
Mass storage devices
Item Component Spare part number
(1) Hard drive (2.5-in, SATA; does not include hard drive cable or bracket):
NOTE: The hard drive cable and bracket are included in the Hard Drive Hardware Kit, spare part number
685089-001.
640-GB, 5400-rpm, 9.5-mm 669300-001
500-GB, 5400-rpm, 9.5-mm 669299-001
320-GB, 5400-rpm, 9.5-mm 622643-001
Hard Drive Hardware Kit, includes: 685089-001
(2a) Hard drive bracket
(2b) Hard drive cable
(3) Optical drive (DVD±RW and CD-RW Super Multi Double-Layer Combo Drive;
includes rear optical drive bracket but does not include optical drive cable or cable
bracket)
NOTE: The optical drive cable and cable bracket are included in the optical drive
cable kit, spare part number 685084-001.
(4) Optical drive cable (includes cable bracket) 685084-001
689685-001
Mass storage devices 21
Plastics kit
Item Component Spare part number
Plastics Kit, includes: 689689-001
(1) Hard drive compartment cover (includes one captive screw, secured by a C-clip)
(2) Memory module/wireless module compartment cover (includes one captive screw, secured by a C-clip)
Miscellaneous parts
Component Spare part number
HP Smart AC adapter (65-W RC V) 693711-001
Power cord (3-pin, black, 1.83-m) for use in North America 490371-001
Rubber computer feet (includes computer feet and display rubber) 691221-001
Screw Kit 689691-001
Thermal pad (for use with all models) 651046-001
22 Chapter 3 Illustrated parts catalog
Sequential part number listing
Spare part number Description
449137-001 RTC battery
490371-001 Power cord for use in North America (3-pin, black, 1.83-m)
593553-001 6-cell, 47-Whr, 2.20-Ah Li-ion battery
593554-001 6-cell, 55-Whr, 2.55-Ah Li-ion battery
622643-001 320-GB, 5400-rpm, 9.5-mm SATA hard drive (does not include hard drive cable or bracket)
641369-001 4-GB memory module (PC3, 12800, 1600-MHz)
646125-001 Keyboard for use in the United States (includes keyboard cable)
646125-121 Keyboard for use in French Canada (includes keyboard cable)
651046-001 Thermal pad (for use with all models)
652972-001 2-GB memory module (PC3, 12800, 1600-MHz)
653338-001 Intel Pentium B950 2.10-GHz processor (1333-MHz memory speed, 2.0-MB L3 cache, dual
653340-001 Intel Core i3-2350M 2.30-GHz processor (1333-MHz memory speed, 3.0-MB L3 cache, dual
655795-001 Atheros 9485GN 802.11b/g/n 1x1 WiFi and 3012 Bluetooth 4.0 Combo Adapter
657325-001 Broadcom 4313GN 802.11b/g/n 1x1 WiFi and 20702 Bluetooth 4.0 Combo Adapter
669299-001 500-GB, 5400-rpm, 9.5-mm SATA hard drive (does not include hard drive cable or bracket)
669300-001 640-GB, 5400-rpm, 9.5-mm SATA hard drive (does not include hard drive cable or bracket)
670691-001 Ralink WLAN Ralink Ripple3 RT5390F_802.11 b/g/n 1x1 PCIe HMC
675794-001 Atheros AR9485 802.11b/g/n 1x1 WiFi Adapter
676785-001 Intel Pentium B970 2.30-GHz processor (1333-MHz memory speed, 2.0-MB L3 cache, dual
677152-001 Intel Core i3-2370M 2.40-GHz processor (1333-MHz memory speed, 3.0-MB L3 cache, dual
682417-001 Intel Core i3-3110M 2.40-GHz processor (1600-MHz memory speed, 3.0-MB L3 cache, dual
685084-001 Optical drive cable (includes cable bracket)
685086-001 Fan/heat sink assembly for use only with computer models equipped with an Intel processor
core, 35 W; includes replacement thermal materials)
core, 35 W; includes replacement thermal materials)
core, 35 W; includes replacement thermal materials)
core, 35 W; includes replacement thermal materials)
core, 35 W; includes replacement thermal materials)
(includes replacement thermal materials)
685089-001 Hard Drive Hardware Kit (includes hard drive cable and bracket)
685107-001 System board for use only with models with an Intel Core i5 or i3 processor (includes
replacement thermal materials)
685112-001 Webcam/microphone module
685783-001 System board for use only in models with an Intel Pentium or Celeron processor (includes
688277-001 System board for use only with models with an AMD E2-1800 processor (includes replacement
replacement thermal materials)
thermal materials)
Sequential part number listing 23
Spare part number Description
688278-001 System board for use only with models with an AMD E1-1200 processor (includes replacement
688281-001 Fan/heat sink assembly for use only with models with an AMD processor
689670-001 Antennas (includes wireless antenna cables and transceivers)
689671-001 Display enclosure for use with blue HP models
689672-001 Display enclosure for use with black HP models
689673-001 Display enclosure for use with Compaq models
689674-001 Base enclosure (for use with all models)
689675-001 Display bezel for use with HP models)
689676-001 Display bezel for use with Compaq models)
689677-001 Display cable (includes display panel cable and webcam/microphone cable)
689678-001 Power connector cable
689679-001 Hinges (includes hinges and left and right hinge covers)
689685-001 Optical drive (DVD±RW and CD-RW Super Multi Double-Layer Combo Drive; includes rear
689687-001 USB board (includes cable)
689686-001 Power button board (includes cable)
thermal materials)
(includes replacement thermal materials)
optical drive bracket but does not include optical drive cable or cable bracket)
689688-001 TouchPad button board (includes bracket and cables)
689689-001 Plastics Kit (includes hard drive compartment cover, memory module/wireless module
compartment cover, and captive screws secured by C-clips)
689690-001 39.6-cm (15.6-inch), HD, LED, BrightView display panel
689691-001 Screw Kit
689693-001 Speakers (includes left and right speakers and cable)
689694-001 Top cover for use with blue HP models (includes TouchPad)
689695-001 Top cover for use with black HP models (includes TouchPad)
689696-001 Top cover for use with Compaq models (includes TouchPad)
690537-001 Intel Celeron B820 1.7-GHz processor (1333-MHz memory speed, 2.0-MB L3 cache, dual core,
35 W; includes replacement thermal materials)
691221-001 Rubber computer feet (includes computer feet and display rubber)
693711-001 65-W RC V HP Smart AC adapter
24 Chapter 3 Illustrated parts catalog
4 Removal and replacement procedures
Preliminary replacement requirements
Tools required
You will need the following tools to complete the removal and replacement procedures:
● Flat-bladed screwdriver
● Magnetic screwdriver
Phillips P0 and P1 screwdrivers
●
Service considerations
The following sections include some of the considerations that you must keep in mind during
disassembly and assembly procedures.
NOTE: As you remove each subassembly from the computer, place the subassembly (and all
accompanying screws) away from the work area to prevent damage.
Plastic parts
CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts.
Use care when handling the plastic parts. Apply pressure only at the points designated in the
maintenance instructions.
Cables and connectors
CAUTION: When servicing the computer, be sure that cables are placed in their proper locations
during the reassembly process. Improper cable placement can damage the computer.
Cables must be handled with extreme care to avoid damage. Apply only the tension required to
unseat or seat the cables during removal and insertion. Handle cables by the connector whenever
possible. In all cases, avoid bending, twisting, or tearing cables. Be sure that cables are routed in
such a way that they cannot be caught or snagged by parts being removed or replaced. Handle flex
cables with extreme care; these cables tear easily.
Preliminary replacement requirements 25
Drive handling
CAUTION: Drives are fragile components that must be handled with care. To prevent damage to
the computer, damage to a drive, or loss of information, observe these precautions:
Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the
computer is off or in Hibernation, turn the computer on, and then shut it down through the
operating system.
Before handling a drive, be sure that you are discharged of static electricity. While handling a drive,
avoid touching the connector.
Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and
be sure that the optical drive tray is closed.
Handle drives on surfaces covered with at least one inch of shock-proof foam.
Avoid dropping drives from any height onto any surface.
After removing a hard drive, an optical drive, or a diskette drive, place it in a static-proof bag.
Avoid exposing an internal hard drive to products that have magnetic fields, such as monitors
or speakers.
Avoid exposing a drive to temperature extremes or liquids.
If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging and label the package “FRAGILE.”
Grounding guidelines
Electrostatic discharge damage
Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure
determine the degree of sensitivity. Networks built into many integrated circuits provide some
protection, but in many cases, ESD contains enough power to alter device parameters or melt
silicon junctions.
A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or
microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.
An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a
normal cycle. Or the device may function normally for a while, then degrade in the internal layers,
reducing its life expectancy.
CAUTION: To prevent damage to the computer when you are removing or installing internal
components, observe these precautions:
Keep components in their electrostatic-safe containers until you are ready to install them.
Before touching an electronic component, discharge static electricity by using the guidelines
described in this section.
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
If you remove a component, place it in an electrostatic-safe container.
The following table shows how humidity affects the electrostatic voltage levels generated by
different activities.
26 Chapter 4 Removal and replacement procedures
CAUTION: A product can be degraded by as little as 700 V.
Typical electrostatic voltage levels
Relative humidity
Event 10% 40% 55%
Walking across carpet 35,000 V 15,000 V 7,500 V
Walking across vinyl floor 12,000 V 5,000 V 3,000 V
Motions of bench worker 6,000 V 800 V 400 V
Removing DIPS from plastic tube 2,000 V 700 V 400 V
Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V
Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V
Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V
Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V
Preliminary replacement requirements 27
Packaging and transporting guidelines
Follow these grounding guidelines when packaging and transporting equipment:
● To avoid hand contact, transport products in static-safe tubes, bags, or boxes.
Protect ESD-sensitive parts and assemblies with conductive or approved containers or
●
packaging.
● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
Place items on a grounded surface before removing items from their containers.
●
Always be properly grounded when touching a component or assembly.
●
Store reusable ESD-sensitive parts from assemblies in protective packaging or non-
●
conductive foam.
Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that
●
mechanized equipment used for moving materials is wired to ground and that proper materials
are selected to avoid static charging. When grounding is not possible, use an ionizer to dissipate
electric charges.
Workstation guidelines
Follow these grounding workstation guidelines:
● Cover the workstation with approved static-shielding material.
Use a wrist strap connected to a properly grounded work surface and use properly grounded
●
tools and equipment.
● Use conductive field service tools, such as cutters, screwdrivers, and vacuums.
When fixtures must directly contact dissipative surfaces, use fixtures made only of static-
●
safe materials.
● Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids
and Styrofoam.
● Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle
these items only at static-free workstations.
Avoid contact with pins, leads, or circuitry.
●
● Turn off power and input signals before inserting or removing connectors or test equipment.
28 Chapter 4 Removal and replacement procedures
Equipment guidelines
Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.
● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible
straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper
ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug
connectors, use alligator clips to connect a wrist strap.
When standing, use foot straps and a grounded floor mat. Foot straps (heel, toe, or boot straps)
●
can be used at standing workstations and are compatible with most types of shoes or boots. On
conductive floors or dissipative floor mats, use foot straps on both feet with a minimum of one
megohm resistance between the operator and ground. To be effective, the conductive must be
worn in contact with the skin.
The following grounding equipment is recommended to prevent electrostatic damage:
Antistatic tape
●
Antistatic smocks, aprons, and sleeve protectors
●
Conductive bins and other assembly or soldering aids
●
Nonconductive foam
●
● Conductive tabletop workstations with ground cords of one megohm resistance
● Static-dissipative tables or floor mats with hard ties to the ground
Field service kits
●
Static awareness labels
●
Material-handling packages
●
Nonconductive plastic bags, tubes, or boxes
●
● Metal tote boxes
● Electrostatic voltage levels and protective materials
The following table lists the shielding protection provided by antistatic bags and floor mats.
Material Use Voltage protection level
Antistatic plastics Bags 1,500 V
Carbon-loaded plastic Floor mats 7,500 V
Metallized laminate Floor mats 5,000 V
Preliminary replacement requirements 29
Component replacement procedures
This chapter provides removal and replacement procedures.
There are as many as 66 screws that must be removed, replaced, or loosened when servicing the
computer. Make special note of each screw's size and location during removal and replacement.
Service tag
When ordering parts or requesting information, provide the computer serial number and model
number provided on the service tag.
Item Component Description
(1) Product name This is the product name affixed to the front of the computer.
(2) Serial number This is an alphanumeric identifier that is unique to each product.
(3) Product part number This number provides specific information about the product’s hardware
(4) Warranty period This number describes the duration of the warranty period for the
(5) Model description (select models only) This is the alphanumeric identifier used to locate documents, drivers, and
30 Chapter 4 Removal and replacement procedures
components. The part number helps a service technician determine what
components and parts are needed.
computer.
support for the computer.
Computer feet
Description Spare part number
Rubber computer feet (includes computer feet and display rubber) 691221-001
The computer feet are adhesive-backed rubber pads. There are 4 rubber feet that attach to the base
enclosure in the locations illustrated below.
Component replacement procedures 31
Battery
Description Spare part number
6-cell, 55-Whr, 2.55-Ah Li-ion battery 593554-001
6-cell, 47-Whr, 2.20-Ah Li-ion battery 593553-001
Before disassembling the computer, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet
and then unplugging the AC adapter from the computer.
To remove the battery:
1. Turn the computer upside down on a flat surface.
2. Slide the battery release latch (1) to release the battery.
NOTE: The battery release latch automatically returns to its original position.
3. Pivot the battery (2) upward and remove it (3) from the computer.
To insert the battery:
1. Align the tabs on the rear edge of the battery with the notches on the rear edge of the battery
bay.
2. Pivot the front edge of the battery down into the battery bay until it is seated. (The battery
release latch will automatically lock into place.)
32 Chapter 4 Removal and replacement procedures
Display subcomponents (bezel, webcam, panel)
This section describes removing display subcomponents that do not require that you remove the
entire display assembly from the computer. You can remove the display bezel, webcam/microphone
module, and display panel while the display assembly is still attached to the computer.
To remove the remaining display subcomponents, including the hinge covers, hinges, cable,
antennas, and enclosure, you must remove the entire display assembly from the computer. See
Display assembly on page 69 for more information about removing the display assembly in its
entirety.
Description Spare part number
39.6-cm (15.6-inch), HD, LED, BrightView display panel 689690-001
Display bezel for use with Compaq models 689676-001
Display bezel for use with HP models 689675-001
Webcam/microphone module 685112-001
Before removing the display bezel, webcam/microphone module, and display panel while the display
assembly is still attached to the computer, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet
and then unplugging the AC adapter from the computer.
4. Remove the battery (see
Battery on page 32).
To remove the display bezel, webcam/microphone module, and display panel while the display
assembly is still attached to the computer:
1. Remove the two Mylar screw covers (1) and the two Phillips PM2.5×4.0 screws (2) that secure
the display bezel to the display assembly. The Mylar screw covers are included with the display
bezel spare part kit.
Component replacement procedures 33
2. Flex and disengage the inside edges of the bottom (3), left and right sides (4), and top (5) of the
bezel.
3. Open the computer and position it on its side with the back and bottom facing you.
34 Chapter 4 Removal and replacement procedures
4. Use a tool to pry to bottom of the bezel from the display (1), and then remove the bezel from the
display (2).
Component replacement procedures 35
5. To remove the webcam/microphone module:
a. Remove the two broadhead Phillips PM2.5×2.5 screws (1) that secure the display panel
and hinges to the enclosure, and then tilt the display panel (2) away from the enclosure as
far as possible.
36 Chapter 4 Removal and replacement procedures
b. Disconnect the webcam module cable from the module.
Component replacement procedures 37
c. Remove the webcam/microphone module. (The module is attached to the display enclosure
with double-sided tape.)
38 Chapter 4 Removal and replacement procedures
6. To remove the display panel:
a. Remove the four Phillips PM2.0×3.0 screws (1) that secure the display hinges to the display
panel, and then tilt the display panel down (2) until it rests on the computer.
b. Release the adhesive strip (1) that secures the display panel cable to the display panel,
and then disconnect the display panel cable (2) from the display panel.
Component replacement procedures 39
c. Release the webcam/microphone module cable that is secured to the back of the display
panel with adhesive material, and then remove the display panel (3).
Reverse this procedure to reassemble and install the display bezel, webcam/microphone module, and
display panel.
40 Chapter 4 Removal and replacement procedures
WLAN module
Description Spare part number
Atheros AR9485 802.11b/g/n 1x1 WiFi Adapter 675794-001
Atheros 9485GN 802.11b/g/n 1x1 WiFi and 3012 Bluetooth 4.0 Combo Adapter 655795-001
Broadcom 4313GN 802.11b/g/n 1x1 WiFi and 20702 Bluetooth 4.0 Combo Adapter 657325-001
Ralink WLAN Ralink Ripple3 RT5390F_802.11 b/g/n 1x1 PCIe HMC 670691-001
CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless
module authorized for use in the computer by the governmental agency that regulates wireless
devices in your country or region. If you replace the module and then receive a warning message,
remove the module to restore device functionality, and then contact support.
Before removing the WLAN module, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet
and then unplugging the AC adapter from the computer.
4. Remove the battery (see
Battery on page 32).
Component replacement procedures 41
To remove the WLAN module:
1. Loosen the memory module/wireless module compartment cover screw (1), and then lift up on
the tab (2) and remove the cover (3). The memory module/wireless module compartment cover
is available in the plastics kit. For more information about the plastics kit, see
Plastics kit
on page 22.
2. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module.
NOTE: The #1 WLAN antenna cable is connected to the WLAN module Main terminal. The #2
WLAN antenna cable is connected to the WLAN module Aux terminal.
3. Remove the Phillips PM2.0×3.0 screw (2) that secures the WLAN module to the system board.
(The WLAN module tilts up.)
42 Chapter 4 Removal and replacement procedures
4. Remove the WLAN module by pulling the module away from the slot at an angle (3).
NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the
protective sleeves must be installed on the antenna connectors, as shown in the following illustration.
Reverse this procedure to install the WLAN module.
Component replacement procedures 43
Memory module
Description Spare part number
4-GB (PC3, 12800, 1600-MHz) 641369-001
2-GB (PC3, 12800, 1600-MHz) 652972-001
Before removing a memory module, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet
and then unplugging the AC adapter from the computer.
4. Remove the battery (see
Battery on page 32).
5. Remove the memory module/wireless module compartment cover (see
on page 41).
To remove a memory module:
1. Flip up the Mylar sheet protecting the memory module compartment.
WLAN module
2. Spread the retaining tabs (1) on each side of the memory module slot to release the memory
module. (The memory module tilts up.)
44 Chapter 4 Removal and replacement procedures
3. Remove the memory module (2) by pulling it away from the slot at an angle.
Reverse this procedure to install a memory module.
Component replacement procedures 45
Hard drive
NOTE: The hard drive spare part kit does not include the hard drive cable or bracket. The hard drive
cable and bracket are included in the hard drive hardware kit.
Description Spare part number
640-GB, 5400-rpm, 9.5-mm 669300-001
500-GB, 5400-rpm, 9.5-mm 669299-001
320-GB, 5400-rpm, 9.5-mm 622643-001
Hard Drive Hardware Kit (includes hard drive cable and bracket) 685089-001
Before removing the hard drive, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet
the computer on, and then shut it down through the operating system.
and then unplugging the AC adapter from the computer.
4. Remove the battery (see
5. Remove the memory module/wireless module compartment cover (see
Battery on page 32).
WLAN module
on page 41).
To remove the hard drive:
1. Loosen the two hard drive cover screws (1), and then lift up (2) and remove the cover (3). The
hard drive compartment cover is available in the plastics kit. For more information about the
plastics kit, see
Plastics kit on page 22.
2. Disconnect the hard drive cable (1) from the system board.
46 Chapter 4 Removal and replacement procedures
3. Lift the hard drive (2) out of the hard drive bay.
4. Turn over the hard drive, then disconnect the hard drive cable (1) from the hard drive.
5. Pull the sides of the hard drive bracket (2) out and away from the hard drive.
6. Remove the hard drive (3) from the bracket.
Reverse this procedure to reassemble and install the hard drive.
Component replacement procedures 47
RTC battery
Description Spare part number
RTC battery 449137-001
Before removing the RTC battery, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet
and then unplugging the AC adapter from the computer.
4. Remove the battery (see
5. Remove the memory module/wireless module compartment cover (see
Battery on page 32).
WLAN module
on page 41).
6. Remove the hard drive compartment cover (see
Hard drive on page 46).
To remove the RTC battery:
Insert a small tool between the battery and the clip that secures it (1), pry the battery up to
▲
disengage it from the socket, and then remove the battery (2) from the computer.
Reverse this procedure to install the RTC battery.
48 Chapter 4 Removal and replacement procedures
Optical drive
NOTE: The optical drive spare part kit includes the rear optical drive bracket but does not include
the optical drive cable or cable bracket. The optical drive cable and cable bracket are included in the
optical drive cable kit. See
drive cable and cable bracket.
Description Spare part number
DVD±RW and CD-RW Super Multi Double-Layer Combo Drive 689685-001
Before removing the optical drive, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet
and then unplugging the AC adapter from the computer.
Optical drive cable on page 81 for more information about the optical
4. Remove the battery (see
5. Remove the memory module/wireless module compartment cover (see
Battery on page 32).
WLAN module
on page 41).
6. Remove the hard drive cover (see
Hard drive on page 46).
To remove the optical drive:
1. Remove the Phillips PM2.5×5.0 screw (1) that secures the optical drive to the computer.
2. Insert a small screwdriver into the hole at the rear of the optical drive bay, and then push the
optical drive (2) to release it from the bay.
Component replacement procedures 49
3. Remove the optical drive (3) by sliding it out of the optical drive bay.
Reverse this procedure to reassemble and install the optical drive.
50 Chapter 4 Removal and replacement procedures
Keyboard
NOTE: The keyboard spare part kit includes a keyboard cable.
Description Spare part number
Keyboard for use in French Canada 646125-121
Keyboard for use in the United States 646125-001
Before removing the keyboard, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet
the computer on, and then shut it down through the operating system.
and then unplugging the AC adapter from the computer.
4. Remove the battery (see
Battery on page 32).
5. Remove the memory module/wireless module compartment cover (see
on page 41).
6. Remove the hard drive compartment cover (see
Hard drive on page 46).
WLAN module
Component replacement procedures 51
Remove the keyboard:
1. Remove the Phillips PM2.5×6.0 screw that secures the keyboard to the computer just below the
WLAN module slot.
2. Rest and secure the computer on its left side, and then partially open the computer.
3. Using a screwdriver or similar tool, push the tabs of the three keyboard clips (1) that are visible
inside the battery bay towards the rear of the computer to loosen the keyboard.
52 Chapter 4 Removal and replacement procedures
4. Insert a screwdriver or similar thin tool into the keyboard release hole (2), and then press on the
back of the keyboard until the keyboard disengages from the computer.
5. Turn the computer right-side up with the front toward you.
6. Lift the rear edge of the keyboard (1), and then swing the keyboard up and forward (2) until it
rests upside down on the palm rest.
Component replacement procedures 53
7. Release the zero insertion force (ZIF) connector (1) to which the keyboard cable is attached, and
then disconnect the keyboard cable (2) from the system board.
8. Remove the keyboard (3).
Reverse this procedure to install the keyboard.
54 Chapter 4 Removal and replacement procedures
Top cover
NOTE: The top cover spare part kit includes the TouchPad but not the TouchPad cables. The
TouchPad cables are included with the TouchPad button board. For more information about the
TouchPad button board, see
Description Spare part number
Top cover for use with Compaq models 689696-001
Top cover for use with black HP models 689695-001
Top cover for use with blue HP models 689694-001
Before removing the top cover, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet
TouchPad button board on page 61.
the computer on, and then shut it down through the operating system.
and then unplugging the AC adapter from the computer.
4. Remove the battery (see
Memory module/wireless module compartment cover (see
●
Hard drive (see
●
Keyboard (see
●
Battery on page 32), and then remove the following components:
WLAN module on page 41)
Hard drive on page 46)
Keyboard on page 51)
NOTE: When replacing the top cover, be sure that the following components are removed from the
defective top cover and installed on the replacement top cover:
Power button board and cable (see
●
TouchPad button board and cables (see
●
Power button board on page 59)
TouchPad button board on page 61)
To remove the top cover:
1. Close the computer, and then turn the computer upside down with the front toward you.
Component replacement procedures 55
2. Remove the eight Phillips PM2.5×6.0 screws that secure the top cover to the computer.
3. Remove the four Phillips PM2.0×2.5 screws from the battery bay that secure the top cover to the
computer.
56 Chapter 4 Removal and replacement procedures
4. Remove the Phillips PM2.0×3.0 screw from the optical drive bay (1) and the three Phillips
PM2.5×4.0 screws from the hard drive bay (2) that secure the top cover to the computer.
5. Turn the computer upright with the front toward you, and then open the computer.
6. Release the ZIF connectors to the power button board cable (1) and the TouchPad button board
cable (2), and then disconnect the cables from the system board.
Component replacement procedures 57
7. Remove the eight Phillips PM2.0×4.0 screws that secure the top cover to the computer.
8. Lift the rear edge of the top cover (1) until the left and right sides disengage from the
base enclosure.
9. Remove the top cover (2).
Reverse this procedure to install the top cover.
58 Chapter 4 Removal and replacement procedures
Power button board
Description Spare part number
Power button board (includes cable) 689686-001
Before removing the power button board, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet
and then unplugging the AC adapter from the computer.
4. Remove the battery (see
Memory module/wireless module compartment cover (see
●
Hard drive (see
●
Keyboard (see
●
Top cover (see
●
Battery on page 32), and then remove the following components:
WLAN module on page 41)
Hard drive on page 46)
Keyboard on page 51)
Top cover on page 55)
To remove the power button board:
1. Position the top cover upright.
2. Remove the two Phillips PM2.0×3.0 screws (1) that secure the power button board to the
top cover.
Component replacement procedures 59
3. Remove the power button board (2) while pulling the cable through the hole in the top cover (3).
Reverse this procedure to install the power button board and cable.
60 Chapter 4 Removal and replacement procedures
TouchPad button board
Description Spare part number
TouchPad button board (includes bracket and cables) 689688-001
Before removing the TouchPad button board, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet
and then unplugging the AC adapter from the computer.
4. Remove the battery (see
Memory module/wireless module compartment cover (see
●
Hard drive (see
●
Keyboard (see
●
Top cover (see
●
Battery on page 32), and then remove the following components:
WLAN module on page 41)
Hard drive on page 46)
Keyboard on page 51)
Top cover on page 55)
To remove the TouchPad button board:
1. Position the top cover upside down.
2. Remove the two Phillips PM2.0×3.0 screws (1) that secure the TouchPad button board and
bracket to the top cover.
3. Remove the bracket (2).
4. Release the ZIF connector to the TouchPad board cable (3), and then disconnect the cable from
the TouchPad board. (The TouchPad board is attached to the top cover and cannot be
removed.)
Component replacement procedures 61
5. Remove the TouchPad button board cable (4) from the opening in the top cover, and then
remove the TouchPad button board (5).
Reverse this procedure to install the TouchPad button board.
62 Chapter 4 Removal and replacement procedures
Speakers
Description Spare part number
Speakers (includes left and right speakers and cable) 689693-001
Before removing the speakers, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet
the computer on, and then shut it down through the operating system.
and then unplugging the AC adapter from the computer.
4. Remove the battery (see
Memory module/wireless module compartment cover (see
●
Hard drive (see
●
Keyboard (see
●
Top cover (see
●
Battery on page 32), and then remove the following components:
WLAN module on page 41)
Hard drive on page 46)
Keyboard on page 51)
Top cover on page 55)
To remove the speakers:
1. Position the computer upright with the front toward you.
2. Disconnect the speaker cable (1) from the system board.
3. Remove the Phillips PM2.5×4.0 screw (2) that secures the speakers to the base enclosure.
4. Lift the tape (3) that secures the wire between the speakers.
Component replacement procedures 63
5. Remove the speakers (4).
Reverse this procedure to install the speakers.
64 Chapter 4 Removal and replacement procedures
USB board
Description Spare part number
USB board (includes cable) 689687-001
Before removing the USB board, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet
the computer on, and then shut it down through the operating system.
and then unplugging the AC adapter from the computer.
4. Remove the battery (see
Memory module/wireless module compartment cover (see
●
Hard drive (see
●
Keyboard (see
●
Top cover (see
●
Battery on page 32), and then remove the following components:
WLAN module on page 41)
Hard drive on page 46)
Keyboard on page 51)
Top cover on page 55)
To remove the USB board:
1. Position the computer upright with the right side toward you.
2. Release the ZIF connector (1) that secures the USB board cable to the system board, and then
disconnect the USB board cable.
3. Remove the Phillips PM2.5×5.0 screw (2) that secures the USB board to the base enclosure.
Component replacement procedures 65
4. Remove the USB board (3).
Reverse this procedure to install the USB board.
66 Chapter 4 Removal and replacement procedures
Power connector cable
Description Spare part number
Power connector cable 689678-001
Before removing the power connector cable, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet
and then unplugging the AC adapter from the computer.
4. Remove the battery (see
Memory module/wireless module compartment cover (see
●
Hard drive (see
●
Keyboard (see
●
Top cover (see
●
Battery on page 32), and then remove the following components:
WLAN module on page 41)
Hard drive on page 46)
Keyboard on page 51)
Top cover on page 55)
To remove the power connector cable:
1. Position the computer upright with the right side toward you.
2. Disconnect the power connector cable (1) from the system board.
3. Release the power connector cable from the clips (2) built into the base enclosure.
Component replacement procedures 67
4. Remove the power connector cable (3).
Reverse this procedure to install the power connector cable.
68 Chapter 4 Removal and replacement procedures
Display assembly
This section describes removing the display assembly in its entirety and disassembling all the display
subcomponents.
If you only need to remove the display bezel, webcam/microphone module, or display panel, you do
not need to remove the entire display assembly from the computer. See
(bezel, webcam, panel) on page 33 for more information about removing the display subcomponents
that do not require that you remove the entire display assembly from the computer.
Description Spare part number
39.6-cm (15.6-inch), HD, LED, BrightView display panel 689690-001
Antennas (includes wireless antenna cables and transceivers) 689670-001
Display bezel for use with Compaq models 689676-001
Display bezel for use with HP models 689675-001
Display cable (includes display panel cable and webcam/microphone cable) 689677-001
Display enclosure for use with Compaq models 689673-001
Display enclosure for use with black HP models 689672-001
Display enclosure for use with blue HP models 689671-001
Hinges (includes hinges and left and right hinge covers) 689679-001
Display subcomponents
Webcam/microphone module 685112-001
Before removing the display assembly in its entirety, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet
and then unplugging the AC adapter from the computer.
4. Remove the battery (see
5. Disconnect the WLAN module antenna cables from the WLAN module (see
Battery on page 32).
WLAN module
on page 41).
6. Remove the following components:
Hard drive (see
●
Keyboard (see
●
Top cover (see
●
USB board (see
●
Hard drive on page 46)
Keyboard on page 51)
Top cover on page 55)
USB board on page 65)
Power connector cable (see
●
Power connector cable on page 67)
Component replacement procedures 69
To remove the display assembly in its entirety:
1. Disconnect the display panel cable (1) from the system board.
2. Release the wireless antenna cables from the clips (2) built into the base enclosure.
CAUTION: Support the display assembly when removing the following screws. Failure to
support the display assembly can result in damage to the display assembly and other
computer components.
3. Remove the five Phillips PM2.5×7.0 screws (1) that secure the display assembly to the
computer.
70 Chapter 4 Removal and replacement procedures
4. Remove the display assembly (2).
If it is necessary to replace any of the display assembly subcomponents:
1. To remove the display bezel:
a. Remove the two Mylar screw covers (1) and the two Phillips PM2.5×4.0 screws (2) that
secure the display bezel to the display assembly. The Mylar screw covers are included with
the display bezel spare part kit.
b. Flex the bottom edge (3), the left and right sides (4), and the top edge (5) of the display
bezel until the bezel disengages from the display enclosure.
Component replacement procedures 71
c. Remove the display bezel (6).
2. To remove the webcam/microphone module:
a. Remove the two broadhead Phillips PM2.5×2.5 screws (1) that secure the display panel to
the enclosure.
b. Tilt the display panel (2) up.
72 Chapter 4 Removal and replacement procedures
c. Disconnect the module cable (3) from the module.
Component replacement procedures 73
d. Remove the webcam/microphone module.
74 Chapter 4 Removal and replacement procedures
3. To remove the hinge covers:
a. Remove the two Phillips PM2.5×4.0 screws (1) that secure the top hinge covers to the
display enclosure, and then remove the top hinge covers (2).
b. Remove the two Phillips PM2.0×3.0 screws (1) that secure the side hinge covers to the
display enclosure, and then remove the side hinge covers (2).
Component replacement procedures 75
4. To remove the display panel, cable, and hinges:
a. Remove the four Phillips PM2.5×4.0 screws (1) that secure the display panel to the
enclosure, and then remove the display panel (2) from the enclosure.
b. Release the adhesive strip (1) that secures the display panel cable to the display panel,
and then disconnect (2) and remove (3) the cable.
76 Chapter 4 Removal and replacement procedures
c. Remove the four Phillips PM2.0×3.0 screws (1) that secure the display hinges to
the display panel.
d. Remove the display hinges (2).
5. To remove the wireless antenna cables and transceivers:
a. Release the wireless antenna transceivers (1) from the display enclosure. (The wireless
antenna transceivers are attached to the display enclosure with double-sided tape.)
NOTE: Some models may only have one antenna transceiver.
b. Release the wireless antenna cables from the clips (2) built into the display enclosure.
c. Remove the wireless antenna cables and transceivers (3).
6. If replacing the display enclosure, be sure that the other subcomponents (including the webcam/
microphone module, the antenna receivers, and all associated cables and hardware) are
transferred to the new enclosure.
Reverse this procedure to reassemble and install the display assembly.
Component replacement procedures 77
System board
NOTE: On models with Intel processors, you can remove the processor from the system board. The
processor is included with the system board in AMD models and cannot be removed.
NOTE: The system board spare part kit includes replacement thermal materials (including a thermal
pad).
Description Spare part number
System board for use only in models with an AMD E2-1800 processor 688277-001
System board for use only in models with an AMD E1-1200 processor 688278-001
System board for use only in models with an Intel Core i5 or i3 processor 685107-001
System board for use only in models with an Intel Pentium or Celeron processor 685783-001
Thermal pad (for use with all models) 651046-001
Before removing the system board, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet
and then unplugging the AC adapter from the computer.
4. Remove the battery (see
Battery on page 32).
5. Remove the following components:
● WLAN module (see
● Hard drive (see
Keyboard (see
●
Top cover (see
●
Speakers (see
●
USB board (see
●
● Power connector cable (see
● Display assembly (see
WLAN module on page 41)
Hard drive on page 46)
Keyboard on page 51)
Top cover on page 55)
Speakers on page 63)
USB board on page 65)
Power connector cable on page 67)
Display assembly on page 69)
NOTE: When replacing the system board, be sure that the following components are removed from
the defective system board and installed on the replacement system board:
Memory module (see
●
Memory module on page 44)
RTC battery (see
●
Fan/heat sink assembly (see
●
Processor (see
●
RTC battery on page 48)
Fan/heat sink assembly on page 83)
Processor on page 87)
78 Chapter 4 Removal and replacement procedures
To remove the system board:
1. Position the computer upside down, and then disconnect the optical drive connector cable from
the system board.
2. Position the computer upright, and then remove the three Phillips PM2.5×4.0 screws (1) that
secure the system board to the base enclosure.
Component replacement procedures 79
3. Tilt the system board up to the left slightly (2), and then remove the system board (3).
NOTE: A thermal pad services a component on the bottom of the system board. Replacement
thermal material is included with all system board spare part kits.
Reverse this procedure to install the system board.
80 Chapter 4 Removal and replacement procedures
Optical drive cable
Description Spare part number
Optical drive cable (includes cable bracket) 685084-001
Before removing the optical drive cable, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet
and then unplugging the AC adapter from the computer.
4. Remove the battery (see
WLAN module (see
●
Hard drive (see
●
Keyboard (see
●
Top cover (see
●
Speakers (see
●
USB board (see
●
Power connector cable (see
●
Display assembly (see
●
System board (see
●
Battery on page 32), and then remove the following components:
WLAN module on page 41)
Hard drive on page 46)
Keyboard on page 51)
Top cover on page 55)
Speakers on page 63)
USB board on page 65)
Power connector cable on page 67)
Display assembly on page 69)
System board on page 78)
Remove the optical drive cable:
1. Remove the Phillips PM2.0×3.0 screw (1) that secures the optical drive cable and cable bracket
to the base enclosure.
2. Remove the cable bracket (2) and cable (3).
Component replacement procedures 81
3. Release the optical drive cable from the clips (4) built into the base enclosure.
Reverse this procedure to install the optical drive cable.
82 Chapter 4 Removal and replacement procedures
Fan/heat sink assembly
NOTE: The fan/heat sink assembly spare part kit includes replacement thermal materials.
Description Spare part number
Fan/heat sink assembly for use only in models with an AMD processor 688281-001
Fan/heat sink assembly for use only in models with an Intel processor 685086-001
NOTE: To properly ventilate the computer, allow at least 7.6 cm (3 in) of clearance on the left side
of the computer. The computer uses an electric fan for ventilation. The fan is controlled by a
temperature sensor and is designed to turn on automatically when high temperature conditions exist.
These conditions are affected by high external temperatures, system power consumption, power
management/battery conservation configurations, battery fast charging, and software requirements.
Exhaust air is displaced through the ventilation grill located on the left side of the computer.
Before removing the fan/heat sink assembly, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet
and then unplugging the AC adapter from the computer.
4. Remove the battery (see
WLAN module (see
●
Hard drive (see
●
Keyboard (see
●
Top cover (see
●
Speakers (see
●
● USB board (see
Power connector cable (see
●
Display assembly (see
●
System board (see
●
Battery on page 32), and then remove the following components:
WLAN module on page 41)
Hard drive on page 46)
Keyboard on page 51)
Top cover on page 55)
Speakers on page 63)
USB board on page 65)
Power connector cable on page 67)
Display assembly on page 69)
System board on page 78)
To remove the fan/heat sink assembly:
1. Disconnect the fan cable (1) from the system board.
2. Loosen the captive screws on the heat sink (2) that secure the fan/heat sink assembly to the
system board.
NOTE: The number of screws used to secure the fan/heat sink assembly to the system board
varies by computer model.
Component replacement procedures 83
3. Remove the Phillips PM2.0×3.0 screw (3) that secures the fan to the system board.
4. Remove the fan/heat sink assembly (4).
NOTE: Due to the adhesive quality of the thermal material located between the heat sink and
system board components, it may be necessary to move the heat sink from side to side
to detach it.
NOTE: The following illustration shows the fan/heat sink assembly removal process on a computer
model equipped with an AMD processor.
NOTE: The following illustration shows the fan/heat sink assembly removal process on a computer
model equipped with an Intel processor.
84 Chapter 4 Removal and replacement procedures
The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system
board components each time the heat sink is removed. Replacement thermal materials are included
with the fan/heat sink assembly, processor, and system board spare part kits.
NOTE: The following illustration shows the replacement thermal material locations on a computer
model equipped with an AMD processor.
Component replacement procedures 85
Thermal paste is used on the processor (1) and the heat sink section (2) that services it
●
NOTE: The following illustration shows the replacement thermal material locations on a computer
model equipped with an Intel processor.
● Thermal paste is used on the processor (1) and the heat sink section (2) that services it
Reverse this procedure to reassemble and install the fan/heat sink assembly.
86 Chapter 4 Removal and replacement procedures
Processor
NOTE: This section applies only to computer models equipped with an Intel processor.
NOTE: On models with Intel processors you can remove the processor from the system board. The
processor is included with the system board in AMD models and cannot be removed.
NOTE: The processor spare part kit includes replacement thermal materials.
Description Spare part number
Intel Core i3-3110M 2.40-GHz processor (1600-MHz, 3.0-MB L3 cache, dual core, 35 W) 682417-001
Intel Core i3-2370M 2.40-GHz processor (1333-MHz, 3.0-MB L3 cache, dual core, 35 W) 677152-001
Intel Core i3-2350M 2.30-GHz processor (1333-MHz, 3.0-MB L3 cache, dual core, 35 W) 653340-001
Intel Pentium B970 2.30-GHz processor (1333-MHz, 2.0-MB L3 cache, dual core, 35 W) 676785-001
Intel Pentium B950 2.10-GHz processor (1333-MHz, 2.0-MB L3 cache, dual core, 35 W) 653338-001
Intel Celeron B820 1.70-GHz processor (1333-MHz, 2.0-MB L3 cache, dual core, 35 W) 690537-001
Before removing the processor, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet
and then unplugging the AC adapter from the computer.
4. Remove the battery (see
WLAN module (see
●
Hard drive (see
●
Keyboard (see
●
Top cover (see
●
Speakers (see
●
USB board (see
●
Power connector cable (see
●
Display assembly (see
●
System board (see
●
Fan/heat sink assembly (see
●
Battery on page 32), and then remove the following components:
WLAN module on page 41)
Hard drive on page 46)
Keyboard on page 51)
Top cover on page 55)
Speakers on page 63)
USB board on page 65)
Power connector cable on page 67)
Display assembly on page 69)
System board on page 78)
Fan/heat sink assembly on page 83)
To remove the processor:
1. Use a flat-bladed screw driver (1) to turn the processor locking screw one-half turn
counterclockwise (2) until you hear a click.
Component replacement procedures 87
2. Lift the processor (3) straight up, and then remove it.
NOTE: The gold triangle (4) on the processor must be aligned with the triangle icon embossed
on the processor socket when you install the processor.
Reverse this procedure to install the processor.
88 Chapter 4 Removal and replacement procedures
5 Using Setup Utility (BIOS) and System
Diagnostics
Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and
output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup
Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the
computer, and the amount of system and extended memory.
Starting Setup Utility (BIOS)
To start Setup Utility (BIOS), follow these steps:
1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup
Menu” message is displayed at the bottom of the screen.
2. Press f10 to enter Setup Utility (BIOS).
Information about how to navigate in Setup Utility (BIOS) is located at the bottom of the screen.
NOTE: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the
computer from operating properly.
Updating the BIOS
Updated versions of the BIOS may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.
Some download packages contain a file named Readme.txt, which contains information regarding
installing and troubleshooting the file.
Determining the BIOS version
To determine whether available BIOS updates contain later BIOS versions than those currently
installed on the computer, you need to know the version of the system BIOS currently installed.
Starting Setup Utility (BIOS) 89
BIOS version information (also known as ROM date and System BIOS) can be displayed by pressing
fn+esc (if you are already in Windows) or by using Setup Utility (BIOS).
1. Start Setup Utility (BIOS).
2. Use the arrow keys to select Main.
3. To exit Setup Utility (BIOS) without saving your changes, use the tab key and the arrow keys to
select Exit > Exit Discarding Changes, and then press enter.
Downloading a BIOS update
CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download
and install a BIOS update only when the computer is connected to reliable external power using the
AC adapter. Do not download or install a BIOS update while the computer is running on battery
power, docked in an optional docking device, or connected to an optional power source. During the
download and installation, follow these instructions:
Do not disconnect power from the computer by unplugging the power cord from the AC outlet.
Do not shut down the computer or initiate Sleep or Hibernation.
Do not insert, remove, connect, or disconnect any device, cable, or cord.
1. Select Start > Help and Support > Maintain.
2. Follow the on-screen instructions to identify your computer and access the BIOS update you
want to download.
3. At the download area, follow these steps:
a. Identify the BIOS update that is later than the BIOS version currently installed on your
computer. Make a note of the date, name, or other identifier. You may need this information
to locate the update later, after it has been downloaded to your hard drive.
b. Follow the on-screen instructions to download your selection to the hard drive.
Make a note of the path to the location on your hard drive where the BIOS update is
downloaded. You will need to access this path when you are ready to install the update.
NOTE: If you connect your computer to a network, consult the network administrator before
installing any software updates, especially system BIOS updates.
BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the
download is complete. If no instructions are displayed, follow these steps:
1. Open Windows Explorer by selecting Start > Computer.
2. Double-click your hard drive designation. The hard drive designation is typically Local Disk (C:).
3. Using the hard drive path you recorded earlier, open the folder on your hard drive that contains
the update.
4. Double-click the file that has an .exe extension (for example, filename.exe).
The BIOS installation begins.
5. Complete the installation by following the on-screen instructions.
90 Chapter 5 Using Setup Utility (BIOS) and System Diagnostics
NOTE: After a message on the screen reports a successful installation, you can delete the
downloaded file from your hard drive.
Using System Diagnostics
System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is
functioning properly.
To start System Diagnostics:
1. Turn on or restart the computer. While the “Press the ESC key for Startup Menu” message is
displayed in the lower-left corner of the screen, press esc. When the Startup Menu is displayed,
press f2.
2. Click the diagnostic test you want to run, and then follow the on-screen instructions.
NOTE: If you need to stop a diagnostics test while it is running, press esc.
Using System Diagnostics 91
6 Specifications
Computer specifications
Metric U.S.
Dimensions
Depth 23.1 cm 9.09 in
Width 34.2 cm 13.46 in
Height (front to back) 3.00 to 3.55 cm 1.18 to 1.40 in
Weight 2.19 kg 4.84 lb
Input power
Operating voltage and current 18.5 V dc @ 3.5 A or 19.5 V dc @ 3.33 A – 65 W
19 V dc @ 4.74 A or 19.5 V dc @ 4.62 A – 90 W
Temperature
Operating 5°C to 35°C 41°F to 95°F
Nonoperating -20°C to 60°C -4°F to 140°F
Relative humidity (noncondensing)
Operating 10% to 90%
Nonoperating 5% to 95%
Maximum altitude (unpressurized)
Operating -15 m to 3,048 m -50 ft to 10,000 ft
Nonoperating -15 m to 12,192 m -50 ft to 40,000 ft
NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this
range of temperatures.
92 Chapter 6 Specifications
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