This guide is a troubleshooting reference used for maintaining
and servicing the notebook. It provides comprehensive
information on identifying notebook features, components, and
spare parts; troubleshooting notebook problems; and performing
notebook disassembly procedures.
Microsoft and Windows are U.S. registered trademarks of Microsoft
Corporation. Intel, Pentium, and Celeron are trademarks or registered
trademarks of Intel Corporation or its subsidiaries in the United States and
other countries. Bluetooth is a trademark owned by its proprietor and used
by Hewlett-Packard Company under license.
The information contained herein is subject to change without notice. The
only warranties for HP products and services are set forth in the express
warranty statements accompanying such products and services. Nothing
herein should be construed as constituting an additional warranty. HP shall
not be liable for technical or editorial errors or omissions contained herein.
Maintenance and Service Guide
HP Pavilion dv1300 Entertainment Notebook PC
HP Compaq nx4820 Notebook PC
Compaq Presario V2300 Notebook PC
Third Edition June 2005
First Edition September 2004
Document Part Number: 396166-001
The HP Pavilion dv1300 Entertainment Notebook PC 1 and the
HP Compaq nx4820 Notebook PC and Compaq Presario V2300
Notebook PC (both represented by 2) offer advanced modularity,
Intel® Pentium® M and Celeron® M processors, and extensive
multimedia support.
HP Pavilion dv1300, HP Compaq nx4820, and
Compaq Presario V2300
Maintenance and Service Guide1–1
Page 8
Product Description
1.1Features
■The following processors are available, varying by
notebook model:
❏ Intel Pentium M 745 (1.8-GHz) with 400-MHz front
side bus (FSB)
❏ Intel Pentium M 735 (1.7-GHz) with 400-MHz FSB
❏ Intel Pentium M 725 (1.6-GHz) with 400-MHz FSB
❏ Intel Pentium M 710 TJ85 (1.4-GHz) with 400-MHz FSB;
operates at a lower temperature than other processors
❏ Intel Celeron M 340 (1.5-GHz) with 400-MHz FSB
❏ Intel Celeron M 330 (1.4-GHz) with 400-MHz FSB
■14.0-inch WXGA (1280 × 768) TFT display with over
16.7 million colors, varying by notebook model
■80-, 60-, or 40-GB high-capacity hard drive, varying by
notebook model
■256-MB DDR synchronous DRAM (SDRAM) at 266 MHz,
expandable to 2.0 GB on models with Intel Mobile Pentium
M processors and 1.0 GB on models with Intel Celeron M
processors
■Microsoft® Windows® XP Home Edition or Windows XP
Professional, or Free DOS, varying by notebook model
■Full-size Windows keyboard with embedded numeric keypad
■TouchPad pointing device with on button and dedicated
two-way scroll region
■Integrated 10/100 BASE-T Ethernet local area network
(LAN) network interface card (NIC) with RJ-45 jack
■Integrated high-speed 56K modem with RJ-11 jack
■Integrated wireless support for Mini PCI IEEE 802.11b and
802.11b/g WLAN device
1–2Maintenance and Service Guide
Page 9
Product Description
■Support for one Type II PC Card slots, with support for both
32-bit (CardBus) and 16-bit PC Cards
■External 65-watt AC adapter with 3-wire power cord
■6-cell or 12-cell Li-Ion battery pack
■Stereo speakers with volume up and down buttons
■Support for the following optical drives:
❏ 8X Max DVD+RW/R and CD-RW Combo Drive
❏ 4X Max DVD+RW/R and CD-RW Combo Drive
❏ 8X Max DVD-ROM Drive
❏ 24X Max DVD/CD-RW Combo Drive
■Connectors:
❏ External monitor
❏ Universal Serial Bus (USB) v. 2.0
❏ RJ-11 (modem)
❏ RJ-45 (network)
❏ Audio-out (headphone)
❏ Audio-in (microphone)
❏ Power
❏ IEEE 1394 digital (select models only)
❏ S-Video-out (select models only)
❏ Infrared (HP Pavilion models only)
❏ Parallel
❏ Serial
❏ Docking (select models only)
❏ Digital memory card reader (select models only)
Maintenance and Service Guide1–3
Page 10
Product Description
1.2Resetting the Notebook
If the notebook you are servicing has an unknown password,
follow these steps to clear the password. These steps also
clear CMOS:
1. Prepare the notebook for disassembly (refer to Section 5.3,
“Preparing the Notebook for Disassembly,” for more
information).
2. Remove the real time clock (RTC) battery (refer to
Section 5.16, “RTC Battery,” for more information).
3. Wait approximately 5 minutes.
4. Replace the RTC battery and reassemble the notebook.
5. Connect AC power to the notebook. Do not reinsert any
battery packs at this time.
6. Turn on the notebook.
All passwords and all CMOS settings have been cleared.
1–4Maintenance and Service Guide
Page 11
1.3Power Management
The notebook comes with power management features that
extend battery operating time and conserve power. The
notebook supports the following power management features:
■Standby
■Hibernation
■Setting customization by the user
■Hotkeys for setting the level of performance
■Battery calibration
■Lid switch standby/resume
■Power/standby button
■Advanced Configuration and Power Management (ACPM)
compliance
Product Description
Maintenance and Service Guide1–5
Page 12
Product Description
1.4External Components
The external components on the front of the HP Pavilion dv1300
notebook are shown below and described in Table 1-1.
Front Components, HP Pavilion dv1300
1–6Maintenance and Service Guide
Page 13
Product Description
Table 1 -1
Front Components
HP Pavilion dv1300
ItemComponentFunction
1Speakers (2)Produce stereo sound.
2Power/standby light■ On: Notebook is turned on.
■ Blinking: Notebook is in standby.
■ Off: Notebook is off.
3IDE (Integrated Drive
Electronics) drive light
4Battery light■ Amber: The battery pack is charging.
5Display release latchOpens the notebook.
6Audio-in
(microphone) jack
7Audio-out
(headphone) jack (2)
On or blinking: The internal hard drive or an
optical drive is being accessed.
■ Green: The battery pack is fully charged.
■ Off: The battery pack is discharging
or not inserted.
Connects an optional monaural (single
sound channel) microphone.
Connect optional headphones or powered
stereo speakers. Also connect the audio
function of an audio/video device such as
a television or VCR.
Maintenance and Service Guide1–7
Page 14
Product Description
The external components on the front of the HP Compaq nx4820
and Compaq Presario V2300 notebooks are shown below and
described in Table 1-2.
Front Components, HP Compaq nx4820 and
Compaq Presario V2300
1–8Maintenance and Service Guide
Page 15
Table 1 -2
Front Components
HP Compaq nx4820 and Compaq Presario V2300
ItemComponentFunction
1Speakers (2)Produce stereo sound.
Product Description
2Wireless button light
(select models only)
3Power/standby light■ On: Notebook is turned on.
4IDE (Integrated Drive
Electronics) drive light
5Battery light■ Amber: The battery pack is charging.
6Display release latchOpens the notebook.
7Audio-in
(microphone) jack
8Audio-out
(headphone) jack
(2 on HP Pavilion
dv1300 models)
On: An integrated wireless device is
hardware enabled.
■ Blinking: Notebook is in standby.
■ Off: Notebook is off.
■ On or blinking: The internal hard drive
or an optical drive is being accessed.
■ Green: The battery pack is fully charged.
■ Off: The battery pack is discharging
or not inserted.
Connects an optional monaural (single
sound channel) microphone.
Connect optional headphones or powered
stereo speakers. Also connect the audio
function of an audio/video device such as
a television or VCR.
Maintenance and Service Guide1–9
Page 16
Product Description
The external components on the right side of the
HP Pavilion dv1300 notebook are shown below and described
in Table 1-3.
Right-Side Components, HP Pavilion dv1300
1–10Maintenance and Service Guide
Page 17
Product Description
Table 1 -3
Right-Side Components
HP Pavilion dv1300
ItemComponentFunction
1USB connectors (2)Connect an optional USB device.
26-in-1 Digital Media
Reader (select models
only)
31394 port
(select models only)
46-in-1 Digital Media
Reader light
(select models only)
5Optical driveSupports an optical disc.
6S-Video-out jack
(select models only)
In Windows, supports digital memory cards.
Connects an optional 1394a device such
as a scanner, digital camera, or digital
camcorder.
On: A digital memory card is being
accessed.
Connects an optional S-Video device, such
as a television, VCR, camcorder, projector,
or video capture card.
Maintenance and Service Guide1–11
Page 18
Product Description
The external components on the right side of the
HP Compaq nx4820 and Compaq Presario V2300 notebooks
are shown below and described in Table 1-4.
Right-Side Components, HP Compaq nx4820 and
Compaq Presario V2300
1–12Maintenance and Service Guide
Page 19
Product Description
Table 1 -4
Right-Side Components
HP Compaq nx4820 and Compaq Presario V2300
ItemComponentFunction
1USB connectors (2)Connect an optional USB device.
2Digital memory card
reader (select models
only)
31394 port
(select models only)
4Digital memory card
reader light (select
models only)
5Optical driveSupports an optical disc.
6S-Video-out jack
(select models only)
In Windows, supports digital memory cards.
Connects an optional 1394 device such
as a scanner, digital camera, or digital
camcorder.
On: A digital memory card is being
accessed.
Connects an optional S-Video device, such
as a television, VCR, camcorder, projector,
or video capture card.
Maintenance and Service Guide1–13
Page 20
Product Description
The external components on the rear and left side of the
HP Pavilion dv1300 notebook are shown below and described
in Table 1-5.
Rear and Left-Side Components, HP Pavilion dv1300
1–14Maintenance and Service Guide
Page 21
Table 1 -5
Rear and Left-Side Components
HP Pavilion dv1300
ItemComponentFunction
Product Description
1Wireless light
(select models only)
2Exhaust ventProvides airflow to cool internal
3Power connectorConnects an AC adapter cable.
4External monitor portConnects an optional VGA external monitor
5Expansion portConnects the notebook to an optional
6RJ-45 (network) jackConnects an optional network cable.
7RJ-11 (modem) jackConnects the modem cable.
8USB connectorConnects an optional USB device.
On: An integrated wireless device is
hardware enabled.
components.
To prevent overheating, do not
Ä
obstruct vents. Do not allow a hard
surface, such as a printer, or a soft
surface, such as pillows, thick rugs
or clothing, to block airflow.
or projector.
expansion base.
9PC Card slotSupports an optional Type I or Type II 32-bit
10PC Card eject buttonEjects an optional PC Card from the
11Security cable slotAttaches an optional security cable to the
Maintenance and Service Guide1–15
(CardBus) or 16-bit PC Card.
Also serves as a storage location for the
optional HP Mobile Remote Control.
PC Card slot.
notebook.
Page 22
Product Description
The external components on the rear and left side of the
HP Compaq nx4820 and Compaq Presario V2300 notebooks are
shown below and described in Table 1-6.
Rear and Left-Side Components, HP Compaq nx4820 and
Compaq Presario V2300
1–16Maintenance and Service Guide
Page 23
Product Description
Table 1 -6
Rear and Left-Side Components
HP Compaq nx4820 and Compaq Presario V2300
ItemComponentFunction
1Exhaust ventProvide airflow to cool internal components.
To prevent overheating, do not
Ä
obstruct vents. Do not allow a hard
surface, such as a printer, or a soft
surface, such as pillows, thick rugs
or clothing, to block airflow.
2Power connectorConnects an AC adapter cable.
3External monitor portConnects an optional VGA external monitor
or projector.
4Expansion portConnects the notebook to an optional
expansion base.
5RJ-45 (network) jackConnects an optional network cable.
6RJ-11 (modem) jackConnects the modem cable.
7USB connectorConnects an optional USB device.
8PC Card slotSupports an optional Type I or Type II 32-bit
(CardBus) or 16-bit PC Card.
9PC Card eject buttonEjects an optional PC Card from the
PC Card slot.
10Security cable slotAttaches an optional security cable to the
notebook.
Maintenance and Service Guide1–17
Page 24
Product Description
The notebook keyboard components on the HP Pavilion dv1300
notebook are shown below and described in Table 1-7.
Keyboard Components, HP Pavilion dv1300
1–18Maintenance and Service Guide
Page 25
Product Description
Table 1-7
Keyboard Components
HP Pavilion dv1300
ItemComponentFunction
1fnkeyCombines with other keys to perform
system tasks. For example, pressing
fn+f7 decreases screen brightness.
2caps lock keyEnables caps lock and turns on the caps
lock light.
3f1 to f12 keys (12)Perform system and application tasks.
When combined with the fn key, several
keys and buttons perform additional tasks
as hotkeys.
4num lock keyEnables numeric lock, turns on the
embedded numeric keypad, and turns
on the num lock light.
5Keypad keys (15)In Windows, can be used like the keys
on an external numeric keypad.
6Arrow keysMove the cursor around the screen.
7Windows
applications key
8Windows logo keyIn Windows, displays the Windows
In Windows, displays a shortcut menu
for items beneath the pointer.
Start menu.
Maintenance and Service Guide1–19
Page 26
Product Description
The notebook keyboard components on the HP Compaq nx4820
and Compaq Presario V2300 notebooks are shown below and
described in Table 1-8.
Keyboard Components, HP Compaq nx4820 and
Compaq Presario V2300
1–20Maintenance and Service Guide
Page 27
Product Description
Table 1-8
Keyboard Components
HP Compaq nx4820 and Compaq Presario V2300
ItemComponentFunction
1fnkeyCombines with other keys to perform
system tasks. For example, pressing
fn+f7 decreases screen brightness.
2caps lock keyEnables caps lock and turns on the caps
lock light.
3f1 to f12 keys (12)Perform system and application tasks.
When combined with the fn key, several
keys and buttons perform additional tasks
as hotkeys.
4num lock keyEnables numeric lock, turns on the
embedded numeric keypad, and turns
on the num lock light.
5Keypad keys (15)In Windows, can be used like the keys
on an external numeric keypad.
6Arrows keysMove the cursor around the screen.
7Windows
applications key
8Windows logo keyIn Windows, displays the Windows
In Windows, displays a shortcut menu
for items beneath the pointer.
Start menu.
Maintenance and Service Guide1–21
Page 28
Product Description
The notebook top components on the HP Pavilion dv1300
notebook are shown below and described in Table 1-9.
Top Components, Part 1, HP Pavilion dv1300
Table 1 -9
Top Components, Part 1
HP Pavilion dv1300
ItemComponentFunction
1Display switchIf the notebook is closed while on, turns off
the display.
2Power buttonWhen the notebook is
■ Off, press to turn on the notebook.
■ On, briefly press to initiate Hibernation.
■ In Standby, briefly press to resume
from Standby.
■ In Hibernation, briefly press to restore
from Hibernation.
1–22Maintenance and Service Guide
Page 29
Table 1 -9
Top Components, Part 1
Product Description
HP Pavilion dv1300
ItemComponentFunction
3DVD buttonWhen the notebook is
■ Off, opens QuickPlay DVD mode.
■ On in Windows, opens the default
Windows DVD application.
■ On in QuickPlay music mode, opens
QuickPlay DVD mode.
■ On in QuickPlay DVD mode, displays
the DVD setup menu.
■ In Standby, resumes from Standby
into Windows.
■ In Hibernation, opens QuickPlay
DVD mode.
4Music buttonWhen the notebook is
■ Off, opens QuickPlay music mode.
■ On in Windows, opens the default
Windows music application.
(Continued)
■ On in QuickPlay DVD mode, opens
QuickPlay music mode.
■ In Standby, resumes from Standby
into Windows.
■ In Hibernation, opens QuickPlay
music mode.
5Previous/Rewind
Button
6Play/Pause buttonWhen a disc is in the optical drive and is:
Maintenance and Service Guide1–23
When a disc is in the optical drive:
■ Press to play the previous track or
chapter.
■ Press fn+this button to rewind.
■ Not playing, press to play the disc.
■ Playing, press to pause the disc.
Page 30
Product Description
The notebook top components on the HP Pavilion dv1300
notebook are shown below and described in Table 1-10.
Top Components, Part 2, HP Pavilion dv1300
1–24Maintenance and Service Guide
Page 31
Table 1-10
Top Components, Part 2
HP Pavilion dv1300
ItemComponentFunction
Product Description
1Next/Fast Forward
button
2Stop buttonWhen a disc is in the optical drive, press
3Volume down buttonDecreases system volume.
4Volume mute button
Mute light
5Volume up buttonIncreases system volume.
6Wireless buttonEnables/disables an internal wireless
When a disc is in the optical drive:
■ Press once to play the next track or
chapter.
■ Press fn+this button to fast forward.
to stop the current disc activity.
Mutes or restores volume.
On: Volume is muted.
device.
Maintenance and Service Guide1–25
Page 32
Product Description
The notebook top components on the HP Pavilion dv1300
notebook are shown below and described in Table 1-11.
Top Components, Part 3, HP Pavilion dv1300
1–26Maintenance and Service Guide
Page 33
Product Description
Table 1-11
Top Components, Part 3
HP Pavilion dv1300
ItemComponentFunction
1TouchPadMoves the pointer.
2TouchPad lightOn: TouchPad is enabled.
3Caps lock lightOn: Caps lock is on.
4Power/ button light■ On: Notebook is turned on.
■ Blinking: Notebook is in standby.
■ Off: Notebook is off.
5Wireless lightOn: an integrated wireless device is
hardware enabled.
6Num lock lightOn: Num lock or the internal keypad is on.
7Back button■ In Windows, emulates the “back” function
of the alt+left arrow command in the
active application.
■ In QuickPlay, moves up one directory
level in an on-screen menu.
8OK buttonSelects an item you have chosen on the
screen.
9TouchPad on/off
button
10TouchPad vertical
scroll region
11Left and right
TouchPad buttons
Enables/disables the TouchPad.
Scrolls upward or downward.
Function like the left and right buttons on an
external mouse.
Maintenance and Service Guide1–27
Page 34
Product Description
The notebook top components on the HP Compaq nx4820 and
Compaq Presario V2300 notebooks are shown below and
described in Table 1-12.
Top Components, Part 1, HP Compaq nx4820 and
Compaq Presario V2300
Table 1-12
Top Components, Part 1
HP Compaq nx4820 and Compaq Presario V2300
ItemComponentFunction
1Caps lock lightOn: Caps lock is on.
2Display switchIf the notebook is closed while on, turns off
the display.
1–28Maintenance and Service Guide
Page 35
Table 1-12
Top Components, Part 1
Product Description
HP Compaq nx4820 and Compaq Presario V2300
ItemComponentFunction
3Wireless buttonEnables/disables an internal wireless
device.
Wireless lightOn: an integrated wireless device is
hardware enabled.
4Power buttonWhen the notebook is
■ Off, press to turn on the notebook.
■ On, briefly press to initiate Hibernation.
■ In Standby, briefly press to resume
from Standby.
■ In Hibernation, briefly press to restore
from Hibernation.
Power/standby light■ On: Notebook is turned on.
■ Blinking: Notebook is in standby.
■ Off: Notebook is off.
(Continued)
5Volume down buttonDecreases system volume.
6Volume mute buttonMutes or restores volume.
Mute lightOn: Volume is muted.
7Volume up buttonIncreases system volume.
8Num lock lightOn: Num lock or the internal keypad is on.
Maintenance and Service Guide1–29
Page 36
Product Description
The notebook top components on the HP Compaq nx4820 and
Compaq Presario V2300 notebooks are shown below and
described in Table 1-13.
Top Components, Part 2, HP Compaq nx4820 and
Compaq Presario V2300
1–30Maintenance and Service Guide
Page 37
Table 1-13
Top Components, Part 2
HP Compaq nx4820 and Compaq Presario V2300
ItemComponentFunction
Product Description
1TouchPad horizontal
scrolling region
2TouchPadMoves the pointer.
3TouchPad lightOn: TouchPad is enabled.
4TouchPad on/off
button
5TouchPad vertical
scroll region
6Left and right
TouchPad buttons
Scrolls toward left side or right side.
Enables/disables the TouchPad.
Scrolls upward or downward.
Function like the left and right buttons on an
external mouse.
Maintenance and Service Guide1–31
Page 38
Product Description
The external components on the bottom of the
HP Pavilion dv1300 notebook are shown below and described
in Table 1-14.
Bottom Components, HP Pavilion dv1300
Table 1-14
Bottom Components
HP Pavilion dv1300
ItemComponentFunction
1Optical driveSupports an optical disc.
2Battery pack release latchReleases a battery pack from the
battery bay.
3Battery packHolds a battery pack.
1–32Maintenance and Service Guide
Page 39
Table 1-14
Bottom Components
Product Description
HP Pavilion dv1300
ItemComponentFunction
4Exhaust vents (4)Provide airflow to cool internal
components.
Ä
5Hard drive bayHolds the internal hard drive.
6Mini PCI compartmentHolds an optional wireless LAN device.
Ä
(Continued)
To prevent overheating, do not
obstruct vents. Do not allow a
hard surface, such as a printer, or
a soft surface, such as pillows,
thick rugs or clothing, to block
airflow.
To prevent an unresponsive
system and the display of a
warning message, install only a
Mini PCI device authorized for
use in your notebook by the
governmental agency that
regulates wireless devices in your
country. If you install a device and
then receive a warning message,
remove the device to restore
notebook functionality. Then
contact Customer Care.
7Memory module
compartment
8Label areas (2)Contain the notebook serial number and
Maintenance and Service Guide1–33
Contains two memory slots that support
replaceable memory modules. The
number of preinstalled memory
modules varies by notebook model.
other applicable regulatory labels.
Page 40
Product Description
The external components on the bottom of the
HP Compaq nx4820 and Compaq Presario V2300 notebooks
are shown below and described in Table 1-15.
Bottom Components, HP Compaq nx4820 and
Compaq Presario V2300
Table 1-15
Bottom Components
HP Compaq nx4820 and Compaq Presario V2300
ItemComponentFunction
1Optical driveSupports an optical disc.
2Battery pack release latchReleases a battery pack from the
battery bay.
3Battery packHolds a battery pack.
1–34Maintenance and Service Guide
Page 41
Table 1-15
Bottom Components
Product Description
HP Compaq nx4820 and Compaq Presario V2300
ItemComponentFunction
4Exhaust vents (4)Provide airflow to cool internal
components.
To prevent overheating, do not
Ä
obstruct vents. Do not allow a
hard surface, such as a printer,
or a soft surface, such as pillows,
thick rugs or clothing, to block
airflow.
5Hard drive bayHolds the internal hard drive.
6Mini PCI compartmentHolds an optional wireless LAN device.
To prevent an unresponsive
Ä
system and the display of a
warning message, install only a
Mini PCI device authorized for
use in your notebook by the
governmental agency that
regulates wireless devices in your
country. If you install a device and
then receive a warning message,
remove the device to restore
notebook functionality. Then
contact Customer Care.
(Continued)
7Memory module
compartment
8Label areas (2)Contain the notebook serial number and
Maintenance and Service Guide1–35
Contains 2 memory slots that support
replaceable memory modules. The
number of preinstalled memory
modules varies by notebook model.
other applicable regulatory labels.
Page 42
Product Description
1.5Design Overview
This section presents a design overview of key parts and features
of the notebook. Refer to Chapter 3, “Illustrated Parts Catalog,”
to identify replacement parts, and Chapter 5, “Removal and
Replacement Procedures,” for disassembly steps.
The system board provides the following device connections:
■Memory module
■Mini PCI communications devices
■Hard drive
■Display
■Keyboard and TouchPad
■Audio
Ä
■Intel Pentium M and Celeron M processors
■Fan
■PC Card
CAUTION: To properly ventilate the notebook, allow at least a 7.6-cm
(3-inch) clearance on the left and right sides of the notebook.
The notebook uses an electric fan for ventilation. The fan is
controlled by a temperature sensor and is designed to be turned
on automatically when high temperature conditions exist. These
conditions are affected by high external temperatures, system
power consumption, power management/battery conservation
configurations, battery fast charging, and software applications.
Exhaust air is displaced through the ventilation grill located on
the left side of the notebook.
1–36Maintenance and Service Guide
Page 43
Troubleshooting
WARNING: Only authorized technicians trained by HP should repair
Å
2.1Computer Setup
this equipment. All troubleshooting and repair procedures are detailed
to allow only subassembly-/module-level repair. Because of the
complexity of the individual boards and subassemblies, do not attempt
to make repairs at the component level or modifications to any printed
wiring board. Improper repairs can create a safety hazard. Any
indication of component replacement or printed wiring board
modification may void any warranty or exchange allowances.
2
✎
Computer Setup is a preinstalled, ROM-based utility that can be
used even when the operating system is not working or will not
load. If the operating system is working, the notebook restarts the
operating system after you exit Computer Setup.
Pointing devices are not supported in Computer Setup; you
must use the keyboard to navigate and make selections.
The menu tables later in this chapter provide an overview of
Computer Setup options.
Maintenance and Service Guide2–1
Page 44
Troubleshooting
Accessing Computer Setup
The information and settings in Computer Setup are accessed
from the Main, Security, Advanced, Tools, and Exit menus.
1. Open Computer Setup by turning on or restarting the
notebook. Press
message is displayed in the lower-left corner of the screen.
❏ To change the language, use the arrow keys to select the
Advanced menu, select Language Support, and then
press
F5 or F6 until the appropriate language is
highlighted. Press
Advanced menu.
❏ To view navigation information, press f1.
❏ To return to the Computer Setup menu, press esc.
f10 while the “Press <F10> to enter Setup”
F10 to save your selection and exit the
2. Select the Main, Security, Advanced, Tools, and Exit
menus.
3. To exit Computer Setup, choose one of the following:
❏ To exit without saving any changes, use the arrow keys to
select Exit > Exit Discarding Changes, and then follow
the instructions on the screen.
❏ To exit and save all the settings you have entered, use the
arrow keys to select Exit > Exit Saving Changes, and
then follow the instructions on the screen.
Your preferences are set when you exit Computer Setup and take
effect when the notebook restarts.
2–2Maintenance and Service Guide
Page 45
Computer Setup Defaults
To return all settings in Computer Setup to the values that were
set at the factory:
1. Open Computer Setup by turning on or restarting the
notebook. Press
message is displayed in the lower-left corner of the screen.
❏ To change the language, use the arrow keys to select the
Advanced menu, select Language Support, and then
press
F5 or F6 until the appropriate language is
highlighted. Press
Advanced menu.
❏ To view navigation information, press f1.
2. Use the arrow keys to select Exit > Load Setup Defaults.
f10 while the “Press <F10> to enter Setup”
F10 to save your selection and exit the
Troubleshooting
3. Press
f9.
4. Press enter to confirm the return to default configuration.
5. To confirm the restoration, press
f10.
6. Select Exit > Exit Saving Changes, and then follow the
instructions on the screen.
When the computer restarts, the factory settings are restored,
and any identification information you have entered is saved.
Maintenance and Service Guide2–3
Page 46
Troubleshooting
Selecting from the Main Menu
Table 2-1
Main Menu
SelectTo Do This
System Information■ View identification information about the
notebook.
■ View specification information about the
processor, memory and cache size, keyboard
controller version, and system BIOS.
Selecting from the Security Menu
Table 2-2
Security Menu
SelectTo Do This
Administrator passwordEnter, change, or delete an HP Administrator
password.
Power-on passwordEnter, change, or delete a power-on password.
DriveLock passwordEnable/disable DriveLock; change a DriveLock
user or master password.
DriveLock Settings are accessible only
✎
when you enter Computer Setup by turning
on (not restarting) the notebook.
Device securityEnable diskette drive or optical drive for inclusion
in MultiBoot.
2–4Maintenance and Service Guide
Page 47
Troubleshooting
Selecting from the Advanced Menu
Table 2-3
Advanced Menu
SelectTo Do This
Video Graphic ModeSelect UMA, SidePort, or UMA+SidePort video
memory modes.
Dedicated Video MemoryView the size of the on-board video memory.
Total Video MemoryView the size of the total system video memory
Language SupportChange the Computer Setup language.
Boot OrderSet the boot order.
Accessibility OptionsProvides access to electronic and information
technology to a wide range of people with
disabilities.
Embedded WLAN deviceEnable/disable a wireless local area network
device.
Embedded Bluetooth®
device
Enable/disable a Bluetooth device.
Maintenance and Service Guide2–5
Page 48
Troubleshooting
Selecting from the Tools Menu
Table 2-4
Tools Menu
SelectTo Do This
HDD Self-testRun a quick or comprehensive self-test on any
hard drive in the system.
Selecting from the Exit Menu
Table 2-5
Exit Menu
SelectTo Do This
Exit Saving Changes Save changes entered during the current session.
Then exit and restart the notebook. The changes
you save are in effect when the notebook restarts.
Exit Discarding ChangesCancel changes entered during the current
session. Then exit and restart the notebook.
Load Setup DefaultsReplace configuration settings in Computer Setup
with factory default settings. (Identification
information is retained.)
*NOTE: Before beginning troubleshooting, always
check cable connections, cable ends, and drives
for bent or damaged pins.
Maintenance and Service Guide2–17
Page 60
Troubleshooting
Flowchart 2.10—No OS Loading, Hard Drive,
Part 1
OS not
loading from
hard drive.
Nonsystem
disk message?
N
Reseat
external
hard drive.
OS loading?
N
Boot
from
CD?
Y
Check the Setup
utility for correct
booting order.
Y
Y
N
Go to
“Flowchart
2.11—No OS
Loading,
Hard Drive, Part 2.”
Done
Boot
from
diskette?
Y
N
Go to
“Flowchart
2.13—No OS
Loading,
Diskette Drive.”
N
Boot
from
hard drive?
Y
Done
2–18Maintenance and Service Guide
Change boot
priority through
the Setup utility
and reboot.
Boot
from
hard drive?
Y
N
Go to
“Flowchart
2.17—Nonfunctioning
Device.”
Page 61
Troubleshooting
Flowchart 2.11—No OS Loading, Hard Drive,
Part 2
Continued from
“Flowchart
2.10—No OS
Loading,
Hard Drive, Part 1.”
Disc or
diskette in
drive?
Y
Remove disc or
diskette and
reboot.
N
1. Replace
hard drive.
2. Replace
system board.
N
Reseat
hard drive.
Hard drive
accessible?
Run FDISK.
Y
Done
Boot
from
hard drive?
N
Boot
from diskette
drive?
Y
Hard drive
accessible?
Y
Go to
“Flowchart
2.12—No OS
Loading,
Hard Drive, Part 3.”
Y
N
2.13—No OS
Diskette Drive.”
N
Done
Go to
“Flowchart
Loading,
Done
Hard drive
partitioned?
Y
Hard drive
formatted?
Y
Y
Notebook
booted?
Go to
“Flowchart
2.12—No OS
Loading,
Hard Drive, Part 3.”
N
N
Create partition,
and then format
hard drive to
bootable
C:\ prompt.
Format hard drive
and bring to
abootable
C:\ prompt.
Load OS using
Operating System disc
(if applicable).
N
Maintenance and Service Guide2–19
Page 62
Troubleshooting
Flowchart 2.12—No OS Loading, Hard Drive,
Part 3
Continued from
“Flowchart
2.11—No OS
Loading,
Hard Drive, Part 2.”
N
System
files on hard
drive?
Y
Virus
on
hard drive?
N
Run SCANDISK and
check for
bad sectors.
Can bad
sectors
be fixed?
Y
N
Clean virus.
Replace
hard drive.
Install OS
and reboot.
OS
loading from
hard drive?
N
Diagnostics on
disc or diskette?
N
Run diagnostics
and follow
recommendations.
Y
Done
Y
Replace
hard drive.
Y
Fix bad
sectors.
Y
2–20Maintenance and Service Guide
Boot from
hard drive?
Done
N
Replace
hard drive.
Page 63
Troubleshooting
N
N
Flowchart 2.13—No OS Loading, Diskette Drive
Y
OS not loading
diskette drive.
Nonsystem
disk message?
from another
Y
drive enabled
in the Setup
Y
from
Boot
device?
Diskette
utility?
diskette drive.
Y
N
“Flowchart
2.17—Nonfunction
ing Device.”
N
and cold boot
Reseat
Go to
Enable drive
notebook.
loading?
N
Bootable
diskette
in drive?
Y
Check diskette
for system files.
Try d i fferen t
diskette.
Nonsystem
disk error?
N
OS
N
Install bootable
diskette and
reboot notebook.
Y
Replace the following
components
individually, retesting
after each
replacement:
■ Diskette drive
■ System board
Y
Done
Y
Is diskette
drive boot
order
correct?
Change boot
priority using
the Setup utility.
Maintenance and Service Guide2–21
Reset the notebook.
Refer to
Section 1.2,
“Resetting the
Notebook,”
instructions.
“Flowchart
2.17—Nonfunctioning
Device.”
for
Go to
N
OS
loading?
Done
Page 64
Troubleshooting
Flowchart 2.14—No OS Loading, Optical Drive
No OS
loading from
CD-ROM or
DVD-ROM drive.
Boots from
CD or DVD?
N
Reseat
drive.
Y
N
bootable disc.
Disc
in drive?
Install
Done
Boots from
CD or DVD?
Y
Y
Y
bootable disc.
Bootable
disc in
drive?
Try another
Done
N
Install bootable
disc and
reboot
notebook.
N
Booting
from another
device?
Y
Booting
correct?
N
Correct boot
order using
the Setup utility.
order
N
2.17—Nonfunctioning
Reset the notebook.
Y
Section 1.2,
“Resetting the
Notebook,”
instructions.
Go to
“Flowchart
Device.”
Refer to
for
Go to
“Flowchart
2.17—Nonfunctioning
Device.”
2–22Maintenance and Service Guide
Page 65
Flowchart 2.15—No Audio, Part 1
N
Turn up audio
No audio.
internally or
externally.
Audio?Done
N
Troubleshooting
Y
Notebook in
docking device
(if applicable)?
Go to
“Flowchart
2.16—No Audio,
Par t 2.”
Y
Undock
Go to
“Flowchart
2.17—Nonfunctioning
Device.”
Internal
audio?
Y
Dock notebook in
replacement
docking device.
Audio?Done
N
N
Go to
“Flowchart
2.16—No Audio,
Par t 2.”
Y
Maintenance and Service Guide2–23
Page 66
Troubleshooting
Flowchart 2.16—No Audio, Part 2
Continued from
“Flowchart
2.15—No Audio,
Part 1.”
N
Audio
driver in OS
configured?
Reload
audio drivers.
Y
N
Correct
drivers for
application?
Load drivers and
set configuration
in OS.
Y
Connect to
external
speaker.
Replace audio
board and
Audio?
YN
speaker
connections
in notebook
(if applicable).
Audio?Done
YN
2–24Maintenance and Service Guide
Replace the following components individually,
retesting after each replacement:
■Internal speakers.
■Audio board (if applicable).
■System board.
Page 67
Flowchart 2.17—Nonfunctioning Device
Nonfunctioning
device.
Reseat
device.
Unplug the nonfunctioning device from the notebook
and inspect cables and plugs for bent or broken pins
or other damage.
Troubleshooting
CMOS.
Reattach device.
Close notebook,
plug in power,
and reboot.
Device
boots
properly?
Y
Done
Clear
N
Any physical
device detected?
N
Replace hard drive.
Replace NIC.
If integrated NIC,
replace system
board.
Replace diskette
drive.
Y
Fix or
replace
broken item.
Go to
“Flowchart
2.9—No
Operating System
(OS) Loading.”
N
Device
boots
properly?
Y
Done
Maintenance and Service Guide2–25
Page 68
Troubleshooting
Flowchart 2.18—Nonfunctioning Keyboard
Keyboard
not operating
properly.
Connect notebook
to good external
keyboard.
N
Y
Reseat internal
keyboard
connector
(if applicable).
Keyboard
operating
properly?
Y
External
device
works?
Replace
system
board.
N
Replace internal
keyboard or
cable.
Y
Keyboard
DoneDone
operating
properly?
2–26Maintenance and Service Guide
N
Replace
system
board.
Page 69
Troubleshooting
Flowchart 2.19—Nonfunctioning Pointing
Device
Pointing device
not operating
properly.
Connect notebook
to good external
pointing device.
N
Y
Reseat internal
pointing device
connector
(if applicable).
Pointing device
operating
properly?
Y
External
device
works?
Replace
system
board.
N
Replace internal
pointing device
or cable.
Y
DoneDone
Pointing device
operating
properly?
N
Maintenance and Service Guide2–27
Replace
system
board.
Page 70
Troubleshooting
Flowchart 2.20—No Network/Modem
Connection
No network
or modem
connection.
N
or modem jack
Y
N
NIC/modem
configured
Y
Disconnect all
power from
the notebook
and open.
Network
active?
Digital
line?
in OS?
Y
N
Replace jack
or have jack
activated.
Connect
to nondigital
line.
Reload
drivers and
reconfigure.
Network
or modem
connection
working?
N
Replace NIC/modem
(if applicable).
Y
Done
Reseat NIC/modem
(if applicable).
2–28Maintenance and Service Guide
N
Network
or modem
connection
working?
Replace
system
board.
Y
Done
Page 71
Illustrated Parts Catalog
This chapter provides an illustrated parts breakdown and a
reference for spare part numbers and option part numbers.
3.1Serial Number Location
When ordering parts or requesting information, provide the
notebook serial number and model number located on the bottom
of the notebook.
3
Serial Number Location
Maintenance and Service Guide3–1
Page 72
Illustrated Parts Catalog
3.2Notebook Major Components
Notebook Major Components, HP Pavilion dv1300
3–2Maintenance and Service Guide
Page 73
Illustrated Parts Catalog
Table 3 -1
Spare Parts: Notebook Major Components
Spare Part
ItemDescription
1Display assemblies (include wireless antenna boards and cables)
For use on HP Pavilion dv1300 models
14.0-inch, WXGA, SVA with Brightview
14.0-inch, WXGA
For use on HP Compaq nx4820 models
14.0-inch, WXGA, SVA with Brightview
14.0-inch, WXGA
For use on Compaq Presario V2300 models
14.0-inch, WXGA, SVA with Brightview
14.0-inch, WXGA
Number
373054-001
367783-001
373060-001
373528-001
373055-001
367784-001
Left and right display hinge covers and brackets
For use on HP Pavilion dv1300 models382077-001
For use on HP Compaq nx4820 and Compaq
Presario V2300 models
2Switch covers (include wireless button and light)
For use on HP Pavilion dv1300 models with wireless
capability
For use on HP Pavilion dv1300 models without
wireless capability
For use on HP Compaq nx4820 and
Compaq Presario V2300 models with a 1394 port,
S-Video-out jack, expansion port, digital memory
card reader, and wireless capability
For use on HP Compaq nx4820 and
Compaq Presario V2300 models with a 1394 port,
S-Video-out jack, expansion port, and digital
memory card reader without wireless capability
382078-001
367781-001
367780-001
367782-001
367779-001
Maintenance and Service Guide3–3
Page 74
Illustrated Parts Catalog
Notebook Major Components, HP Compaq nx4820 and
Compaq Presario V2300
3–4Maintenance and Service Guide
Page 75
Table 3-1
Illustrated Parts Catalog
Spare Parts: Notebook Major Components
ItemDescription
3Keyboards
For use on HP Pavilion dv1300 models
Belgium
Denmark
France
French Canada
Germany
Greece
Israel
International
Italy
Korea
Latin America
Europe and the
Australia,
Hong Kong,
People’s
Republic of
China, and the
United States
367777-001
Page 76
Illustrated Parts Catalog
Notebook Major Components, HP Pavilion dv1300
3–6Maintenance and Service Guide
Page 77
Table 3-1
Illustrated Parts Catalog
Spare Parts: Notebook Major Components
ItemDescription
4LED boards (include cable, not illustrated)
For use on HP Pavilion dv1300 models367797-001
For use on HP Compaq nx4820 and
Compaq Presario V2300 models
5Top covers (include TouchPad)
For use on HP Pavilion dv1300 models394905-001
For use on HP Compaq nx4820 models373529-001
For use on Compaq Presario V2300 models with a
1394 port, S-Video-out jack, expansion port, and
Memory Reader
6Heat sink (includes thermal pad)395436-001
7Fan (includes thermal pad)367795-001
(Continued)
Spare Part
Number
367798-001
394906-001
8Processors (include thermal pad)
Intel Pentium M 770 (2.13-GHz) with 400-MHz FSB
Intel Pentium M 760 (2.0-GHz) with 400-MHz FSB
Intel Pentium M 750 (1.8-GHz) with 400-MHz FSB
Intel Pentium M 740 (1.7-GHz) with 400-MHz FSB
Intel Pentium M 725 (1.6-GHz) with 400-MHz FSB
Intel Celeron M 370 (1.4-GHz) with 400-MHz FSB
Intel Celeron M 360 (1.4-GHz) with 400-MHz FSB
Intel Celeron M 350 (1.3-GHz) with 400-MHz FSB
The following sections include some of the considerations
that you should keep in mind during disassembly and assembly
procedures.
As you remove each subassembly from the notebook, place
✎
the subassembly (and all accompanying screws) away from
the work area to prevent damage.
Maintenance and Service Guide4–1
Page 100
Removal and Replacement Preliminaries
Plastic Parts
Using excessive force during disassembly and reassembly can
damage plastic parts. Use care when handling the plastic parts.
Apply pressure only at the points designated in the maintenance
instructions.
Cables and Connectors
CAUTION: When servicing the notebook, ensure that cables are
Ä
placed in their proper locations during the reassembly process.
Improper cable placement can damage the notebook.
Cables must be handled with extreme care to avoid damage.
Apply only the tension required to unseat or seat the cables
during removal and insertion. Handle cables by the connector
whenever possible. In all cases, avoid bending, twisting, or
tearing cables. Ensure that cables are routed in such a way that
they cannot be caught or snagged by parts being removed or
replaced. Handle flex cables with extreme care; these cables
tear easily.
4.3Preventing Damage to
Removable Drives
Removable drives are fragile components that must be handled
with care. To prevent damage to the notebook, damage to a
removable drive, or loss of information, observe the following
precautions:
■Before removing or inserting a hard drive, shut down the
notebook. If you are unsure whether the notebook is off or
in Hibernation, turn the notebook on, and then shut it down
through the operating system.
■Before removing a diskette drive or optical drive, ensure that
a diskette or disc is not in the drive and ensure that the optical
drive tray is closed.
4–2Maintenance and Service Guide
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