HP Compaq Presario SR5010NX Getting Started Guide

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201817-001

Home Internet Appliance - Getting Started

www.compaq.com

Chapter 1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

Who Should Read this Guide?. . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2

Using Your Home Internet Appliance Getting

Started Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2

Symbols Used in This Guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3

Symbol Information Boxes . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3

Special Text Used in This Guide . . . . . . . . . . . . . . . . . . . . . . . . .1-4

Text Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-4

Safety Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5

Safe Use of Your Appliance . . . . . . . . . . . . . . . . . . . . . . . . . 1-5

The Safety and Comfort Guide . . . . . . . . . . . . . . . . . . . . . .1-6

Caring for Your Home Internet Appliance . . . . . . . . . . . . . . . 1-7

Appliance Care and Additional Safety Precautions . . . 1-7

Where Can I Find More Information? . . . . . . . . . . . . . . . . . . . .1-8

Home Internet Appliance—Getting Started C

Accessing the Compaq Web Page . . . . . . . . . . . . . . . . . . . 1-8

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Chapter 2 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-1

Your Home Internet Appliance at a Glance. . . . . . . . . . . . . . 2-2

What’ s in Front? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2

What’ s in Back? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2

Line-of-Sight Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3

Keyboard Batteries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3

Keyboard Basics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4

Understanding the Keyboard . . . . . . . . . . . . . . . . . . . . . . 2-4

The Left Side of the Keyboard . . . . . . . . . . . . . . . . . . . . . . . 2-5

The Right Side of the Keyboard . . . . . . . . . . . . . . . . . . . . .2-6

Internet Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7

How Do I Use the Internet Buttons? . . . . . . . . . . . . . . . . . 2-7

The Push Pad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9

Using the Push Pad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9

Understanding the Display Controls . . . . . . . . . . . . . . . . . . . .2-11

Appliance Indicator Lights . . . . . . . . . . . . . . . . . . . . . . . . .2-11

Contrast and Brightness . . . . . . . . . . . . . . . . . . . . . . . . . . .2-11

Chapter 3 Getting Online . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-1

Introducing the MSN Companion. . . . . . . . . . . . . . . . . . . . . . . 3-2

What is the MSN Companion? . . . . . . . . . . . . . . . . . . . . . . 3-2

Understanding the Toolbar . . . . . . . . . . . . . . . . . . . . . . . . 3-3

Buttons and Links . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4

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MSN Companion Registration . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5

Let’ s Sign On . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-5

Confirm Member Information . . . . . . . . . . . . . . . . . . . . . . 3-5

Choose a New Member Password . . . . . . . . . . . . . . . . . . .3-6

Select Your Time Zone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7

Verify Internet Phone Numbers . . . . . . . . . . . . . . . . . . . . . 3-7

Choose Internet Phone Number #1 . . . . . . . . . . . . . . . . . .3-8

Choose Internet Phone Number #2 . . . . . . . . . . . . . . . . .3-8

You’ re Done . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-9

Chapter 4 Welcome to the Internet . . . . . . . . . . . . . . . . . . . . . . . . . . .4-1

What is the Internet? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-2

What Is the Web? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-2

What Do I Need in Order to Surf the Web? . . . . . . . . . .4-2

Internet Addresses (URLs). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-3

What Is a URL? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-3

Screen Layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-4

Hyperlinks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-5

Start Page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6

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Moving Around the Screen . . . . . . . . . . . . . . . . . . . . . . . . .4-4

What is a Hyperlink? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-5

What Does a Hyperlink Look Like? . . . . . . . . . . . . . . . . . . .4-5

What’ s On the Start Page? . . . . . . . . . . . . . . . . . . . . . . . . 4-6

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The Browser Toolbar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7

Understanding the Toolbar . . . . . . . . . . . . . . . . . . . . . . . . 4-7

Search Engines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8

What is a Search Engine? . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8

Searching the Web. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-9

How’ s the Weather? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-9

Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-11

Why Am I Getting an Error Message? . . . . . . . . . . . . . . .4-11

Chapter 5 E-mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-1

E-mail Basics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2

What Is E-mail? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2

E-mail Addresses. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3

Understanding E-mail Addresses . . . . . . . . . . . . . . . . . . . 5-3

E-mail Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4

Writing and Sending an E-mail Message . . . . . . . . . . . 5-4

Reading Your E-mail Messages . . . . . . . . . . . . . . . . . . . . . . . . . 5-5

How Do I Get My Mail? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5

Accessing Your Mail from the Toolbar . . . . . . . . . . . . . . 5-6

E-mail Attachments. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-7

Sending a Link Attachment . . . . . . . . . . . . . . . . . . . . . . . . 5-7

Reading or Viewing an E-mail Attachment . . . . . . . . . . 5-7

Types of Attachments You Can Receive . . . . . . . . . . . . . 5-8

Personalizing E-mail Messages . . . . . . . . . . . . . . . . . . . . . . . . 5-10

Electronic Body Language . . . . . . . . . . . . . . . . . . . . . . . . . 5-10

Internet Etiquette. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-11

Rules of the Road . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-11

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Chapter 6 Online Shopping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1

E-Commerce. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2

What Is E-Commerce? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2

Online Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-3

What Is a Secure Web Site? . . . . . . . . . . . . . . . . . . . . . . . . . 6-3

How Do I Recognize a Secure Web Site? . . . . . . . . . . . . . 6-3

Know the Seller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-4

Check Before You Buy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-4

Keep Good Records. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-5

What Records Should I Keep? . . . . . . . . . . . . . . . . . . . . . . . 6-5

Tips for Safe Online Shopping . . . . . . . . . . . . . . . . . . . . . . . . . .6-6

Shopping Safely on the Internet . . . . . . . . . . . . . . . . . . . .6-6

Let’ s Go Shopping!. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-7

Shopping Online—How Is It Done? . . . . . . . . . . . . . . . . . . 6-7

Online Stores—What do they look like? . . . . . . . . . . . . . . 6-7

Tab Links . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-8

Tables of Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-8

Pictures and Colored Text . . . . . . . . . . . . . . . . . . . . . . . . . .6-8

Search Boxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-9

Drop Down Selection Boxes . . . . . . . . . . . . . . . . . . . . . . . .6-9

Shopping Practice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-10

More Shopping Practice . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-13

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Changing Your Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-1

Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2

Personalizing Your Settings . . . . . . . . . . . . . . . . . . . . . . . . 7-2

Favorites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-3

Maintaining Your Favorites Listing . . . . . . . . . . . . . . . . . 7-3

Chapter 8 Options and Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-1

Connecting a Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-2

How Do I Connect a Printer? . . . . . . . . . . . . . . . . . . . . . . . . 8-2

Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-3

Using the Print Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-3

Connecting a Mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-4

How Do I Connect a Mouse? . . . . . . . . . . . . . . . . . . . . . . . .8-4

Connecting External Speakers . . . . . . . . . . . . . . . . . . . . . . . . . . 8-5

How Do I Connect External Speakers? . . . . . . . . . . . . . . . 8-5

Chapter 9 Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-1

Where Do I Find Help?. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-2

MSN™ Online Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-2

Compaq Help and Information . . . . . . . . . . . . . . . . . . . . . 9-2

Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-3

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Appendix

Index

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-4

Contacting Service and Support . . . . . . . . . . . . . . . . . . . 9-4

Browser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-4

Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9-5

Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-6

Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9-7

Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-8

Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-9

Speakers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-9

System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9-10

Legal Notice. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-11

Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-11

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Introduction

In This Chapter

Who Should Read this Guide?, 1-2

Symbols Used in This Guide, 1-3

Special Text Used in This Guide, 1-4

Safety Tips, 1-5

Caring for Your Home Internet Appliance, 1-7

Where Can I Find More Information?, 1-8

Congratulations on the purchase of your new Home Internet Appliance! The Home Internet Appliance brings the convenience and utility of the Internet and of e-mail right to your fingertips.

Stay in touch with family and friends, get the information you need when you need it, shop from the convenience of your home, and keep informed about the community and the world. Your Home Internet Appliance automatically updates periodically, ensuring the best user experience available. In fact, your Home Internet Appliance actually will get better over time!

This guide will help you:

Get acquainted with the features of your Home Internet

➜

Appliance.

Maintain your Home Internet Appliance and solve

➜

problems if they occur.

OME INTERNET APPLIANCE–GETTING STARTED

NTRODUCTION

1-1

Who Should Read this

Who Should Read t his Guide?

Using Your Home Internet Appliance Getting Started Guide

Guide?

This guide is designed for people who are just beginning to investigate the Internet and the convenience of e-mail.

See also ...

For more information, see online Help.

Note:

The Internet is constantly changing. The images of Web pages found throughout this guide are for demonstration purposes only and represent content available at time of publication. Actual screens will vary.

This easy-to-use guide helps you find the information you want as quickly as possible. The page layout allows you to see at a glance how the information is organized.You can read from cover to cover to learn basic information about your Home Internet Appliance, or you can scan the guide for information on a specific topic.

The left column lists the most important topics. It explains what the topic is and why it is important to you. This column also contains warnings and useful tips and tells you about other reference materials.

The right column explains how to perform a procedure. It contains step-by-step instructions.

Graphics help you visualize the task and to validate what you are doing, as you do it. Detailed graphics may span both columns.

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NTRODUCTION

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Symbols Used in This Guide

Special symbols are included throughout this guide to provide additional information and to protect you from injury and your Appliance from damage.

Symbols Used in This Guide

Symbol Information Boxes

Throughout this guide are symbol information boxes that provide warnings and other important information.

Failure to follow directions

Warning

Did you know ...

Tip

See also ...

may result in bodily harm or loss of life.

Understanding the background or concept may help you solve a problem.

Helpful hints make using your Appliance easier and faster.

Another document or another page in this document has related information.

OME INTERNET APPLIANCE–GETTING STARTED

▲

Caution:

loss of life, damage to equipment, or loss of data.

Failure to follow directions may result in bodily harm,

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Special Text Used in This Guide

Some words appear in bold text or capital letters throughout the guide.

See also ...

For more information on text conventions, see the Features chapter in this guide or online Help.

Special Text Used in This Guide

Text Conventions

Keyboard key names appear in bold type: Back, Ctrl,

➜

Backspace, Tab.

Keyboard keys that must be pressed at the same time to

➜

perform a task appear in bold type with a plus sign (+) between the key names: Ctrl+C.

Names of icons appear in bold type followed by a picture

➜

of the icon: E-mail

Names of buttons appear in bold type: back.

➜

Menu items appear in bold type: settings.

➜

Web addresses (URLs) appear in lowercase bold type:

➜

http://www.compaq.com.

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Safety Tips

Safe Use of Your Appliance

Yo u r H o m e I n t e r n e t Appliance is an electrical device. Treat it with care to avoid personal injury and damage to the equipment.

Warning

When using this Appliance, basic safety precautions should always be followed to reduce the risk of fire, electric shock, and injury to persons.

To reduce the risk of electric shock or damage to the Appliance:

Never open the Home Internet Appliance enclosure. There

➜

are no user-serviceable components or options inside.

Do not disable the 3-prong power cord. The grounding pin

➜

on the 3-prong plug is an important safety feature. Removing the grounding pin increases the risk of equipment damage. If you cannot fit the plug into your electrical outlet, contact an electrician to install a grounded outlet. See Caring for Your Home Internet Appliance for additional information on safely using your Appliance.

Plug the power cord into an unswitched grounded

➜

(earthed) electrical outlet that is easily accessible at all times.

When connecting a power cord to a grounded electrical

➜

outlet, ensure that nothing rests on the power cord.

Disconnect power from the Appliance by unplugging the

➜

power cord from either the electrical outlet or the Appliance.

OME INTERNET APPLIANCE–GETTING STARTED

When using this device, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury to persons, including the following:

Do not use the Appliance near water; for example, near a

➜

bath tub, wash bowl, kitchen sink or laundry tub, in a wet basement, or near a swimming pool.

Avoid using the Appliance during an electrical storm.

➜

There may be a remote risk of electrical shock from lightening.

Do not use the Appliance to report a gas leak if the

➜

Appliance is in the vicinity of the leak.

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Safety Tips (continued)

Always disconnect the modem cable before opening the

➜

equipment enclosure or before touching an uninsulated modem cable, jack, or internal components.

If this product was not provided with a telephone line

➜

cord, use only No. 26 AWG or larger telecommunication line cord in order to reduce the risk of fire.

See also ...

For additional safety information, refer to the Safety and Comfort Guide included with your Home Internet Appliance.

The Safety and Comfort Guide

The Safety and Comfort Guide includes information on:

Setting up your use area for maximum comfort.

➜

Using good posture, hand position, and health habits while

➜

using your Home Internet Appliance.

Using a grounding plug to prevent electrical shorts,

➜

shocks, or fires.

Using a surge protector to regulate the flow of electricity

➜

to the Home Internet Appliance and to all optional external peripherals, such as a printer, mouse, or speakers.

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Caring for Your Home Internet Appliance

Because your Home Internet Appliance can be used in practically any room in the house, keep in mind some important considerations when using and caring for your Appliance.

Warning

During an electrical storm, unplug your Home Internet Appliance. Disconnect the modem line from the telephone wall jack, and remove all power cords from electrical outlets.

Caring for Your Home Internet Appliance

Appliance Care and Additional Safety Precautions

Make sure you:

Take special precautions when using your Home Internet

➜

Appliance in the kitchen—do not allow any liquids to fall on any part of the Appliance!

To clean the display and the keyboard use a soft, dry cloth

➜

and an antistatic dusting spray designed for VCRs, and television and computer screens. Never attempt to clean your Home Internet Appliance with chlorine or ammoniabased cleaners or sprays. Do not clean your Home Internet Appliance with household detergents.

Operate your Home Internet Appliance on a stable

➜

surface.

Leave at least three inches of space on the sides and back

➜

of your Home Internet Appliance to allow for proper ventilation.

Place your keyboard so that your arms and hands are in a

➜

comfortable, relaxed position. The keyboard should be directly in front of you. Keep your lower arms parallel to the floor while using the keyboard. Be sure the keyboard has a direct line of sight to the display so the wireless connection is maintained.

OME INTERNET APPLIANCE–GETTING STARTED

Position the Appliance away from heat sources, direct

➜

sunlight, and excessive dust. Be sure the Appliance is in a location where it cannot be knocked over or pulled to the floor by dangling cords.

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Where Can I Find More Information?

Information is available in the printed guides as well as on the Compaq Web page. Use the Getting Started guide as your first point of reference and then refer to the following documents:

Quick Setup Poster

➜

Safety and Comfort

➜

Guide

Online Help

➜

Where Can I Find More Information?

Accessing the Compaq Web Page

To access the Compaq Web page, press the

on the keyboard. Topics you can find on the Compaq Web page include:

The online Getting Started Guide

➜

Frequently Asked Questions (FAQs)

➜

Service and Support information

➜

Warran ty

➜

Compaq.com

➜

Link to MSN online help center

➜

Link to Compaq for purchasing Appliance options and

➜

accessories

button

Once you are on the Internet, click any of the resources on the Compaq Web page for additional information.

Did you know ...

In the event you did not sign up for MSN Companion service at the time of purchase, please call 888-765-2411 now.

Other exciting links to products, services, and information

➜

In addition to the Getting Started guide, two other printed guides are included with your new Home Internet Appliance. Both provide important user information. Read these materials carefully and then keep them handy for future reference:

Quick Setup Poster: Easy instructions for installing your

➜

Home Internet Appliance and a handy reference if you move and need to re-install. Store the poster in a safe place!

Safety and Comfort Guide: Learn how to set up your

➜

Home Internet Appliance for your maximum comfort while using it. Practice good posture, proper hand position, proper usage, and good health habits while using your Home Internet Appliance. This guide contains helpful hints on how to use a grounding plug to prevent electrical shorts, shocks, or fires. It also contains information about using a surge protector to regulate the flow of electricity to the Home Internet Appliance and to

1-8 I

NTRODUCTION

OME INTERNET APPLIANCE–GETTING STARTED

all peripherals—such as a printer or speakers. Be sure to store the guide in a safe place!

OME INTERNET APPLIANCE–GETTING STARTED

NTRODUCTION

1-9

1-10 I

NTRODUCTION

OME INTERNET APPLIANCE–GETTING STARTED

Features

In This Chapter

Your Home I nternet Appliance at a Glance, 2-2

Keyboard Basics, 2-4

Internet Buttons, 2-7

The Push Pad, 2-9

Understanding the Display Controls, 2-11

The Quick Setup Poster that comes with your Home Internet Appliance is a visual guide to setting up your Appliance, and it is the easiest way to become familiar with the components. It guides you through the simple process of getting your Appliance out of the box, setting it up, and preparing to use it.

This chapter provides some basic information on the keyboard, Push Pad pointing device, Start Page, browser, and display controls.

OME INTERNET APPLIANCE–GETTING STARTED

EATURES

2-1

Your Home Internet Appliance at a Glance

All of the features in the top photograph, except the microphone, are active as soon as you begin using your Appliance. The microphone will be needed in the future as the capabilities of your Home Internet Appliance are expanded.

Note:

Illustrations and features shown in this chapter may differ slightly from your Home Internet Appliance.

Your Home Internet Appliance at a Glance

What’s in Front?

What’s in Back?

Did you know ...

The mouse, printer, and other options can be connected to any of the four USB ports.

Tip

It’s a good idea to purchase a surge protector to protect your Appliance from electrical spikes and power surges.

2-2 F

EATURES

OME INTERNET APPLIANCE–GETTING STARTED

Your Home Internet Appliance at a Glance (continued)

The wireless keyboard uses infrared transmission (like the remote control for your TV), so there must be a clear line of sight between the keyboard and the Appliance receiver.

The wireless keyboard uses two AA batteries. Compaq suggests replacing these batteries every six months. With heavy usage, you may need to replace them more often.

Line-of-Sight Connection

Keyboard Batteries

To access the batteries, locate the small door on the bottom of the keyboard.

Tip

Do not leave anything on the keyboard. Depressed keys will drain the batteries.

OME INTERNET APPLIANCE–GETTING STARTED

EATURES

2-3

Keyboard Basics

Understanding the Keyboard

The Appliance keyboard provides convenient, simple, and easy one-touch access to navigation and functions: volume control buttons, an Internet button suite, and special purpose buttons for easier and faster access.

The Appliance keyboard is easy to use. Most of the keys are identical to those found on a typewriter.

Note:

This keyboard must be used only with the Home Internet Appliance

receiver. It is not suitable for office work places.

2-4 F

EATURES

OME INTERNET APPLIANCE–GETTING STARTED

Keyboard Basics (continued)

There are special function keys on both sides of the keyboard.

To the left of the space bar, you’ll find the Ctrl and Alt keys. The Ctrl key is also called the Control key and the Alt key is also called the Alternate key.

The Left Side of the Keyboard

The following table describes the special function keys on the left side of the keyboard.

Key Description

Print Prints one copy of the current Web page when you

have the printer connected

Cancel Cancels the current operation such as loading the

current Web page or printing.

Ctrl Used for editing e-mail messages and other text

boxes

Alt Used for inserting special characters in some Web

based applications

OME INTERNET APPLIANCE–GETTING STARTED

EATURES

2-5

Keyboard Basics (continued)

Use the up and down arrow keys to scroll up and down on Web pages that are longer than can be viewed on the screen. Use the left and right arrow keys to view Web pages that are wider than the viewing area.

When you scroll using these keys, the page you are viewing moves up, down, or from side to side in small increments. When you use these keys within a text box, they move the cursor within a line one character position at a time.

Did you know ...

The on-screen pointer icon is known as a cursor

The Right Side of the Keyboard

The following table describes the special function keys on the right side of the keyboard.

Key What it does

Begin Moves to top of page or beginning of line in a text

box

Page Up Moves the page view one screen closer to the top

of a page or to the beginning of a text box

Page Dn Moves the page view one screen closer to the

bottom of a page or to the end of a text box

End Displays the bottom-most portion of the page or

the end of a line in a text box

Down Arrow Cursor moves one unit or line down

Up Arrow Cursor moves one unit or line up

Left Arrow Cursor moves to the left

Right Arrow Cursor moves to the right

Back Displays the previous page

Forward Displays the next page

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EATURES

OME INTERNET APPLIANCE–GETTING STARTED

Internet Buttons

The Internet buttons located at the top of your keyboard provide easy access to a variety of Internet functions such as e-mail, shopping, news, and Help.

Internet Buttons

How Do I Use the Internet Buttons?

The following graphic and table provide information on each Internet button and its function.

Internet Button Functions

Internet Button Icon What it does

Your personal Start Page has daily

Start Page

news, and it links to a variety of MSN™ services.

OME INTERNET APPLIANCE–GETTING STARTED

Mail

Favorites

Takes you to your MSN Hotmail™ account

Do detailed research on the Internet with Microsoft™ Search.

Get back to your favorite Web sites by choosing from the picture listing of Web sites you have saved.

2-7

EATURES

Internet Buttons (continued)

Internet Button Icon What it does

Instant Messaging from MSN.

MSN Messenger™

Have a live online chat with a friend. Discover your buddies online by pressing the People button.

Connects directly to Compaq for more information about your

Compaq

Appliance. The Compaq site also contains links for purchasing a printer and other accessories.

MSNBC sends the news to you on

News

Internet Time. Get the national headlines before you get your morning paper.

MSN eShop helps you find what you want and buy it on the Web.

Shopping

Transactions are safe, convenient, and can be made in the comfort of your home.

2-8 F

EATURES

Retail/ Entertainment

Financial

Retail/Entertainment is your connection to an exclusive collection of home-oriented, brand name retailers that you already know and trust, and to interesting entertainment sites.

Connects to MSN™ Money Central™ which contains links to financial sites and information.

OME INTERNET APPLIANCE–GETTING STARTED

The Push Pad

Using the Push Pad

The most obvious difference between the Appliance keyboard and a typewriter is the pad and buttons located below the space bar. These items are known as the Push Pad and the Select buttons.

The Push Pad is used to move the cursor, or pointer, around the screen. You had some practice using the Push Pad when you had your first orientation tour and registered your Home Internet Appliance. It won't be long before using the Push Pad becomes second nature.

The Select button is the button you will use the most. Pressing the Select button is usually referred to as clicking. Press this button to select a hyperlink.

The Push Pad (also known as the pointing device) moves the cursor around the screen. The Select button is located just below the Push Pad. As a reminder, the button on the left is labeled Select with a removable label.

When you press and hold down the top edge of the Push Pad, the cursor moves toward the top of the screen. When you press and hold down the bottom edge of the Push Pad, the cursor moves toward the bottom of the screen. Corresponding actions occur when you hold down the left, the right, or a diagonal part of the Push Pad.

Pressing the Push Pad harder along one edge makes the cursor move more rapidly across the screen. Pressing the Push Pad lightly on the edge moves the cursor more slowly.

OME INTERNET APPLIANCE–GETTING STARTED

With practice, you’ll soon learn how to move the cursor as easily as you move your fingers.

EATURES

2-9

The Push Pad (continued)

Pointing Device Techniques

To use the Pointing Device, you need to know how to move the cursor and how to click and select an item.

Item Description

Cursor

Click

Select In menus:

The cursor identifies the position of your pointer on the screen. The cursor appears in one of three different forms depending on its position on the screen.

1. Pointer - The cursor most often appears as an arrow to identify its location on the screen.

2. Hand - The cursor changes from an arrow to a hand shape when it rests on a link to another Web page.

3. Text Cursor - The cursor changes to a vertical line to identify its position as you create text.

Press and release the left button once to select or to highlight.

Point to a menu item and click.

In most text boxes (for example, when you are composing e-mail or Instant Messages):

beginning of your selection; hold down the left button and move the cursor to the end of your selection. The selected text is highlighted. Release the button. Within a text box, selected text can be:

1. Cut - Press

2. Pasted - Press

3. Copied - Press

Ctrl + X

Ctrl + V Ctrl + C

Point to the

2-10 F

EATURES

OME INTERNET APPLIANCE–GETTING STARTED

Understanding the Display Controls

The three display indicator lights notify you when you have e-mail waiting to be read and whether the Appliance is on or off, online (connected to the Internet), or in sleep mode.

Understan ding the Display Contr ols

Appliance Indicator Lights

The Appliance also allows you to adjust the screen brightness or contrast. Press the brightness buttons to increase or decrease the brightness. Press the contrast buttons to increase or decrease the contrast.

OME INTERNET APPLIANCE–GETTING STARTED

Contrast and Brightness

EATURES

2-11

2-12 F

EATURES

OME INTERNET APPLIANCE–GETTING STARTED

Getting Online

In This Chapter

Introducing the MSN Companion, 3-2

MSN Companion Registration, 3-5

Once you've set up your Compaq Home Internet Appliance, you’re ready to get online and experience the amazing new world known as the Internet. This chapter covers the following:

Using my Home Internet Appliance

➜

Introducing the MSN Companion

➜

Registration for MSN Companion services

➜

OME INTERNET APPLIANCE–GETTING STARTED

ETTING ONLINE

3-1

Introducing the MSN Companion

What is the MSN Companion?

Note:

In the event you did not sign up for MSN Companion service at time

of purchase, please call 888-765-2411 now.

When you first turn on your Appliance, the We lc om e screen of the MSN Companion Tour is displayed.

The tour is divided into two parts.

Features

➜

Registration

➜

Use this section to follow along with the on-screen overview o f MSN Companion.

Did you know ...

Images of Web pages are for demonstration purposes only and represent samples available at time of publication. Actual Web page content will vary.

Your Compaq Home Internet Appliance is built on state-ofthe-art technology to be easy to use, fast, and reliable. The addition of the MSN Companion makes your Appliance the premier device for accessing the Internet. The MSN Companion is a powerful tool that will access the Internet, allow you to send and receive e-mail, and search the Web.

After you plug in the power cord, this is the screen that displays.

Did you know ...

More help is available while using your Home Internet Appliance whenever you see

help

the right corner of the screen.

3-2 G

icon in the upper-

ETTING ONLINE

OME INTERNET APPLIANCE–GETTING STARTED

MSN

Understanding the Toolbar

Companion Features

This overview of basic MSN Companion features will help you complete the registration and practice the skills you need to surf the We b.

A toolbar is located on the bottom part of the screen. Click a button on the toolbar to move around the tour.

Button What it does

skip tour

go back

continue

Come back to the tour later

Go back to the previous screen

Go to the next screen

OME INTERNET APPLIANCE–GETTING STARTED

ETTING ONLINE

3-3

MSN Companion Features (continued)

Yo u r H o m e I n t e r n e t Appliance is eager to please! Just tell your Appliance what you want, and it brings it to you in an instant.

Buttons and Links

Your Home Internet Appliance provides a vast array of sounds, images, and text. Using the Push Pad to direct the cursor, tell your Appliance exactly what you want to do.

Tool How it works

Link:

When the arrow cursor moves over a link it changes into a hand cursor. Click to select.

Radio Button

make a choice. Clicking one radio button clears any previously selected button.

Checkbox

selecting one or more items.

Selection box:

down arrow to display the selection. Click one from the list.

Input box:

or phrase and click

: Used to

: Make a list by

Click the

Type in a word

go!

3-4 G

ETTING ONLINE

OME INTERNET APPLIANCE–GETTING STARTED

MSN Companion Registration

It's time to register and start surfing the Web.

Did you know ...

Remember that, if you only have one phone line, no one can talk on the telephone while your Appliance is connected to the Internet.

Do you see this screen? If you do not, skip this section and go to the section titled, “Choose a Member Password.”

MSN Companion Registration

Let’s Sign On

MSN Companion dials a toll-free telephone number to connect to the Internet for your registration.

Confirm Member Information

Enter the member name and member password from the confirmation letter you received at time of purchase. The member name may be labeled “Member ID” and the member password may be labeled “Member Password” in your confirmation letter.

OME INTERNET APPLIANCE–GETTING STARTED

ETTING ONLINE

3-5

MSN Companion Registration (continued)

Tip

The stronger your password, the harder it will be for others to guess. Here are some tips for creating a strong password:

Don't use single words

➜

that you can find in the dictionary. Instead, merge two or more words together.

Use a combination of

➜

uppercase letters, lowercase letters, and numbers.

Choose a New Member Password

To protect your privacy, you need to choose a new secret password. A password ensures that only authorized users can use your Appliance to check e-mail and send instant messages.

When you have confirmed your new secret password, press the continue button.

Don't choose words or

➜

numbers that might be easy for a stranger to guess.

Don't use your birth

➜

date, your spouse's name, your phone number, or other similar words or numbers.

Don’t write your

➜

password on anything. If you do write your password somewhere, be sure to put it in a safe place.

3-6 G

ETTING ONLINE

OME INTERNET APPLIANCE–GETTING STARTED

MSN Companion Registration (continued)

The name for each time zone is also a link. Move your cursor over the words that best describe your time zone. When the arrow cursor changes to a hand, click the name for your time zone.

Select Your Time Zone

MSN Companion needs to know what time zone you live in so it can keep track of the time of day.

Verify Internet Phone Numbers

Based on the phone number that you provided at the time you purchased your Appliance, the numbers you see on the screen are probably the best phone numbers to use.

Tip

Double-check with your phone company to determine that these phone numbers are local to you.

OME INTERNET APPLIANCE–GETTING STARTED

To call the Internet, MSN Companion tries to dial two different phone numbers.

ETTING ONLINE

3-7

MSN Companion Registration (continued)

If you clicked the let me choose other numbers

button, you'll see this Web page. Choose a local phone number from the list of phone numbers available for your state.

Choose Internet Phone Number #1

Find a phone number that you know is a local call. Click that phone number then click the continue button.

Choose Internet Phone Number #2

Find a second phone number that you know is a local call. Click that phone number then click the continue button.

Choose an alternate number that is a local call for you. This way, if the first number is unavailable, you connect using this number.

3-8 G

ETTING ONLINE

OME INTERNET APPLIANCE–GETTING STARTED

MSN Companion Registration (continued)

Take a moment to write down your e-mail address information.

You’re Done

You've done it! You're now signed up and ready to send e-mail, surf the World Wide Web, and much more.

OME INTERNET APPLIANCE–GETTING STARTED

ETTING ONLINE

3-9

3-10 G

ETTING ONLINE

OME INTERNET APPLIANCE–GETTING STARTED

Welcome to the Internet

In This Chapter

What is the Internet?, 4-2

Internet Addresses (URLs), 4-3

Screen Layout, 4-4

Hyperlinks, 4-5

Start Page, 4-6

The Browser Toolbar, 4-7

Search Engines, 4-8

Searching the Web, 4-9

Error Messages, 4-11

Internet, Web, URL, hyperlinks, cyberspace—sound confusing? The Internet definitely has its own language.

This chapter answers your basic questions about the Internet and provides step-by-step instructions for surfing the Web.

Welcome to the Internet—you are about to enter a very exciting new world!

OME INTERNET APPLIANCE–GETTING STARTED

ELCOME TO THE INTERNET

4-1

What is the Internet?

The Internet is a network of computers linked by telephone lines and by other means of connection such as cable, fiber optics, and satellite. The Internet is worldwide, like the telephone system.

Computers on the Internet store and transmit documents, pictures, music, and movies provided by computer users and services from all over the world. When information on a particular topic or on related topics is gathered into one location on the Internet, the location is called a Web site.

Did you know ...

What is the I nternet?

What Is the Web?

People tend to use the terms Internet, Web, and World Wide Web (WWW) interchangeably. Actually, the Web is just one part of the Internet. It is the part that makes up the interconnected text, graphics, video, and sounds that are stored on the devices that make up the Internet. The Web is home to millions of Web sites and is set up by businesses, agencies, institutions, individuals, and others. You name it, it’s probably somewhere on the Web.

When you are connected to the Internet, you are

online

. You can see information that was created and stored for public viewing on the Web. For example, if you are in Texas and your friend is in Australia, both of you can see the same images on the Web.

What Do I Need in Order to Surf the Web?

To begin surfing, you must have the following:

A physical connection to the Internet, such as the modem

➜

that is included in your Appliance. A modem is the hardware and software that your Appliance uses for sending information to or receiving information from the Internet through a standard telephone line or other type of connection.

Some Web sites gather information about their visitors. For privacy considerations, choose wisely which Web sites you visit.

4-2 W

ELCOME TO THE INTERNET

An Internet Service Provider (ISP) serves as your entry

➜

point to the Internet and to the Web. When your Home Internet Appliance is connecting to the Internet, it has dialed the telephone number of a computer that is managed by Microsoft Network (MSN™).

A Web browser is a program that allows you to visit and

➜

see Web sites on the Internet. Your Home Internet Appliance includes a browser known as Microsoft

Explorer

OME INTERNET APPLIANCE–GETTING STARTED

Internet

Internet Addresses (URLs)

Surfing the Web is made possible by the addresses assigned to the linked computers on the Web. The Web address (also called the Uniform Resource Locator, or URL) allows other computers to view the information on Web pages.

An Internet address identifies each site on the Internet in much the same way that the street address 123 Main Street identifies a building's location. You need an Internet address to find a Web site just as you need a street address to find a house or other building.

Internet Addresses (URLs)

What Is a URL?

If you know the URL of a particular site, you can type it into the text box in the center of the browser toolbar and go there. Most URLs look like this:

www.name-of-company.com.

The first part of the address stands for World Wide Web. The middle part is a descriptive word or the name of the company or individual that owns the site. The last part of the address indicates the type of company, business, organization, or country such as .org for organization, .gov for government, or .com for commercial.

The list of such identifiers is constantly growing. Some of the more common ones in use include org, .gov, .edu, .com, .fr, .de, .it, and .uk. But .com is the most widely used address format, especially in the United States.

The Compaq Web site address is www.compaq.com. When you access this address, the Compaq Web site and all its associated Web pages display on your Home Internet Appliance.

OME INTERNET APPLIANCE–GETTING STARTED

ELCOME TO THE INTERNET

4-3

Screen Layout

Moving Around the Screen

The two major parts of the screen are the Web page and the toolbar.

The toolbar is located at the bottom of the screen. It is always there no matter what Web page you visit. The rest of the screen is taken up by the Web page.

Tip

Remember to look for scroll bars. You don't want to miss any information on a Web page.

Note:

The images of Web pages found throughout this chapter are for demonstration purposes only and represent content available at time of publication. Actual screens will vary.

Many times when you are reading a Web page, there will be more information on a topic than can fit on the screen at one time. When this occurs, a scroll bar, like the one in the picture below, appears on the right side of your screen. That means you'll need to scroll in order to see the rest of the page. What does scroll mean? Well, if you enjoy going to the movies, you already have a pretty good idea of what scrolling is all about.

At the end of the movie where the credits are displayed, the list of people and organizations to be recognized is typically far too long to fit on the screen at one time. To solve this problem, the director makes the information scroll in front of you, moving the viewing frame slowly downward until the last credit can be read. With your Home Internet Appliance you are the director, scrolling down the page at whatever speed you choose, reading at your own pace.

4-4 W

ELCOME TO THE INTERNET

Click the down arrow at the bottom of the scroll bar to move down the Web page. Part of the page scrolls out of sight at the top. New parts of the page scroll into view at the bottom. Click the up arrow at the top to move up the page. The part of the page that scrolled out of view to the top is now visible again. You can also select the rectangular slider between the arrows and drag it to scroll the page up and down.

OME INTERNET APPLIANCE–GETTING STARTED

Hyperlinks

What is a Hyperlink?

Web sites contain hyperlinks, or links, to other Web sites, other Web pages, or areas within a Web page. Hyperlinks provide a way to move instantly from page to page and idea to idea on the Web.

Hyperlinks are really quite simple; in fact, a hyperlink is a lot like a door. Click a link, and the door opens to a new page.

Tip

Refer to the online tutorial for a refresher on how to point and click.

Imagine that you're reading a newspaper. As you read page 1 you may see, “For more details, see page 3, column 2.” Hyperlinks in a Web site work the same way.

Use the Pointing Device to click a hyperlink, and you move instantly from page to page and from Web site to Web site. Linking files together all around the world is what gives the Web its name.

What Does a Hyperlink Look Like?

Hyperlinks are a fast and easy way to move from topic to topic. But what does a hyperlink look like?

Hyperlinks come in three varieties:

Te xt

➜

Graphics

➜

Buttons

➜

If you see any or all of the following, it’s probably a hyperlink:

OME INTERNET APPLIANCE–GETTING STARTED

Underlined text that changes color when you move your

➜

cursor over it.

A button with a label on it or under it.

➜

A faint dotted line box surrounding an object or words

➜

when you move your cursor over it.

The cursor changes from a pointer to a hand.

➜

ELCOME TO THE INTERNET

4-5

Start Page

What’s On the Start Page?

Yo u ’re ready to begin your journey on the World Wide We b ( W W W ) —a part of the Internet.

Yo u ’ll begin here with the Start Pag e, the first page that displays when your Appliance is turned on and the connection process is complete.

See also ...

For more information on the MSN Companion toolbar, see online Help.

Almost everything on your Start Page is a link to another Web page.

The MSN Start Page is the hub of all your activity. The Start Page got its name because that is where you start every day when you go online with your Home Internet Appliance.

Press the

button. The Start Page is displayed.

Using your Push Pad, move the cursor around the Start Page. Notice all of the places where the cursor turns from an arrow cursor into a hand cursor. These are links to other Web pages. When you click a link, you go to the Web page connected to that link.

4-6 W

ELCOME TO THE INTERNET

Link What it does

settings Customizes and manages your Home Internet Appliance.

You can change text size, sounds, messenger privacy settings, and others.

help Provides detailed information about using your Appliance

and announcements about your Internet service.

message center

favorites Lists your top six favorite Web pages and provides a link

Keeps track of new e-mail and of instant messaging opportunities in the message center. Sends e-mail messages or instant messages to your friends.

right on the Start Page. Click favorite Web pages are a click away.

… and the rest of your

OME INTERNET APPLIANCE–GETTING STARTED

The Browser Toolbar

You can control many of the actions of your Home Internet Appliance by using the buttons on the MSN Companion toolbar.

The icons on the toolbar are

back, start, mail, messenger, search the web, and page options.

The Browser Toolbar

Understanding the Toolbar

The MSN Companion toolbar is located at the bottom of the screen. The rest of the screen changes as you surf the Web, but the toolbar with its easy navigation tools is always visible.

Tip

You can always get back to the Start Page by clicking the start W icon on the toolbar or by pressing the start W button on the keyboard.

Tip

For convenience, the four buttons on the left half of the toolbar can also be found on your keyboard.

The functions of the MSN Companion toolbar are described below.

Icon Function

back The

start When you click the

mail The

messenger Messenger is a fast, fun, and easy way to stay in touch

search the web

go! Click

page options This button pops up a menu of things you can do with

back

icon is like putting your car into reverse gear

and backing up to where you've just been.

start

icon, you return to the Start

Page.

mail

icon takes you to your electronic mail box. You can easily send and receive mail from anyone on the Internet.

with your friends online. This selection box is a handy way to search the World

Wide Web for a topic, a person, or a Web address.

go!

to go to the address you enter in the selection

box.

the Web page you are viewing.

OME INTERNET APPLIANCE–GETTING STARTED

ELCOME TO THE INTERNET

4-7

Search Engines

What is a Search Engine?

You may have heard someone say he is surfing the Net. Surfing is the term used to describe the activity of moving from place to place on the World Wide We b.

The challenge with surfing the Web is sorting through the millions of Web sites to find the information you really want. Fortunately, there are Web sites called search engines that search the World Wide Web for you.

A search engine allows you to search the Web by keywords. For example, if you type “golf” in the search box, the search engine returns a list of Web pages related to golf.

Your Home Internet Appliance has its own search engine provided by Microsoft. To use the search the web input box on the toolbar, complete the following steps:

1. From the toolbar, type a word, a phrase, or several related words into the search engine’s text box entry area.

2. Press go! A list of related Web sites displays. Or, press the Search button on the keyboard to go directly to the MSN search engine Web page. This page includes more types of searches and offers some options on how to search.

4-8 W

ELCOME TO THE INTERNET

OME INTERNET APPLIANCE–GETTING STARTED

Searching the Web

You can practice surfing the Web by looking up information on a subject of great interest to all of us— the weather!

You can get weather reports for your area or for virtually any geographical location on the planet with just a few clicks.

Did you know ...

Images of Web pages are for demonstration purposes only and represent samples available at time of publication. Actual Web page content will vary.

Searching the Web

How’s the Weather?

Follow these simple steps to check today’s forecast for Houston, Texas:

1. Type http://www.weather.com into the address line at the top of your screen and press Enter on your keyboard. The Home Page for The Weather Channel displays.

2. Type Houston into the box labeled Any City or US Zip on the top left-hand side of your screen.

OME INTERNET APPLIANCE–GETTING STARTED

ELCOME TO THE INTERNET

4-9

Searching the Web (continued)

A world of information is waiting for you on the Internet!

3. Press Go on your keyboard. A list displays showing all the states with cities named Houston.

4. Place your cursor on Houston, Texas. Notice that the words change color and the cursor turns into a hand. Both of these changes indicate that this is a link to the Houston, Texas weather information page.

4-10 W

ELCOME TO THE INTERNET

5. Click the link to continue.

This page displays the current weather readings for Houston, Texas and the forecast for the next few days.

OME INTERNET APPLIANCE–GETTING STARTED

Error Messages

Why Am I Getting an Error Message?

If you receive an error message, you can close the information box without taking any action and continue surfing the Web.

See also ...

For more information about error messages, check the FAQ (Frequently Asked Questions) section of the online Help.

You may receive error messages as you surf the Web. In most cases, an error message does not indicate any problem with your Appliance.

If an error message displays, you can click Tell me more to learn more about what is causing the error message, or click Continue to continue surfing the Web.

Common reasons for error messages include:

links may be broken

➜

a Web site changes its address

➜

site security prevents unauthorized persons from accessing

➜

a Web page

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ELCOME TO THE INTERNET

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ELCOME TO THE INTERNET

OME INTERNET APPLIANCE–GETTING STARTED

E-mail

In This Chapter

E-mail Basics, 5-2

E-mail Addresses, 5-3

E-mail Messages, 5-4

Reading Your E-mail Messages, 5-5

E-mail Attachments, 5-7

Personalizing E-mail Messages, 5-10

Internet Etiquette, 5-11

Communicating electronically with friends, family, and co-workers is a vital part of our world. Sending electronic mail, or the more popular name for it, e-mail, is much like sending a letter.

In this chapter you will learn how to write, send, and receive e-mail. Because e-mail is part telephone conversation and part letter, there is also a section on e-mail etiquette.

OME INTERNET APPLIANCE–GETTING STARTED

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E-mail Basics

What Is E-mail?

E-mail (electronic mail) is very similar to the mail the postal carrier delivers to your home or office— except it arrives much faster.

E-mail saves time and helps you communicate more frequently.

See also ...

For more information on e-mail, see online Help and also the MSN e-mail tutorial. Access the tutorial from the Start Page. Click Help, then select Take a Tour, and then choose e-mail.

When someone calls you on the telephone, you pick it up and you have a conversation with the caller. It's an immediate exchange with the caller. With a letter sent by the post office, someone writes the letter, puts it in an envelope, puts a stamp on it, and puts it in a mailbox. You get it days later. You read and respond to the letter at your leisure, a process that takes days.

E-mail is a little like both. Electronic mail is delivered almost at the speed of a telephone conversation but doesn't require immediate attention like a telephone call. E-mail is delivered more quickly than post office mail (often called

snail mail

because it is slow in comparison) and it’s closer to the informality of a telephone conversation.

With e-mail, you use your keyboard and telephone line instead of a pen, paper, and stamps. You type a message to the recipient and send it through the Web. You can send and receive e-mail to and from anyone in the world who has an e-mail account.

Yo u r M S N ™ Companion mail service looks like this:

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OME INTERNET APPLIANCE–GETTING STARTED

E-mail Addresses

Just as you need a home address (city, street, number, and zip code) to send and receive mail through the post office, you need an e-mail address to send and receive mail on the Web.

Tip

E-mail addresses are written in a very specific way. Be sure the e-mail address you enter contains no spaces and has a period after the server name. Dashes and underscores may be used. Capital letters may be required. Ask the e-mail recipient exactly how to write his or her e-mail address.

You can also look up e-mail addresses in a directory. On the Web, this directory is called the White Pages.

E-mail Addresses

Understanding E-mail Addresses

An e-mail address typically begins with your name (or whatever name/nickname you want to use) and ends with the name of your service provider. The @ symbol separates the two components.

For example, John Doe's address could be:

johndoe@compaq.net

Type a period (.) to separate the server name from the

identifier

lists some current identifiers and descriptions. More identifiers are being created every day.

.net Internet service company

.com Company or commercial site or service

.cc Company or commercial site or service

.edu Educational institution

.gov Government site or service

.org Non-profit organization

.fr France

.uk United Kingdom (UK)

.it Italy

.de Germany

.be Belgium

.no Norway

which defines the type of site. The following table

Identifier Description

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E-mail Messages

Writing an e-mail message is easy to do and makes it easy to keep up with friends and family near and far.

Tip

Your Home Internet Appliance automatically knows when you are at the end of the line and moves down to the next line. Press the Enter key on the keyboard only when you wish to start a new paragraph.

E-mail Messages

Writing and Sending an E-mail Message

E-mail messages have common features. In a way, it's like filling out a form:

Feature Description

To: E-mail address of recipient

Subject: Informative, one-line summary of your message

Cc: Person(s) receiving a copy of your message

Message: Content of your message

To write and send an e-mail message, complete the following steps:

button on the keyboard or select the

1. Press the

write new mail

2. Select

write mail

e-mail

link from the Start Page.

at the top of the screen.

Did you know ...

If you receive an error message saying your e-mail was undeliverable, check the address, punctuation, and spacing, then try mailing it again.

Tip

If you accidently lose your message before you send it, return to the write new mail feature. Before you start a new message, you will be asked if you want to complete the message you were writing previously. In most cases, this works even if you turned the Appliance off before sending the message.

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3. Enter an e-mail address in the input box or check the box next to one of the names in your address list.

4. Type in a short description of your e-mail message in the

type a subject here

5. Type your e-mail message in the input box labeled

your message here

6. Click the

send mail

7. If you decide not to send the message, click the

input box.

button to send the mail.

type

delete

button. Your e-mail message is NOT sent and is NOT saved.

Three types of folders help you organize the mail you sent, the mail you received but did not delete, and the mail you recently deleted. These are the

sent mail, old mail

, and

trash can

folders. By selecting these folders, you can review mail you have sent, reread mail you received in the past, and retrieve recent mail you have deleted. Only if you act quickly can you retrieve mail you have discarded from the

OME INTERNET APPLIANCE–GETTING STARTED

trash can

Reading Your E-mail Messages

How Do I Get My Mail?

Your Home Internet Appliance stores your mail in the mail box until you are ready to read it.

You receive e-mail messages automatically, even when your Appliance is turned off. Your messages are stored until you decide to read them. The e-mail waiting indicator light illuminates to let you know when you have mail.

The mail folder lists all of your mail. Think of this as envelopes in your mail box, and each envelope is represented as a line on the page. The information about each mail message is much like the information you find on an envelope.

Tip

There are several different ways to get to your mail box:

On the Start Page, find

➜

message center in the upper left corner. Click read mail to get to your mail box Web page.

Clicking the mail icon on

➜

the toolbar takes you to your mail box Web page.

Pressing the mail button

➜

on the keyboard takes you to your mail box Web page

Sometimes you can tell from the return e-mail address and the subject that a piece of mail in your folder is junk mail. Junk e-mail is called the Internet. You can delete spam e-mail without opening it by clicking the delete button for that mail.

OME INTERNET APPLIANCE–GETTING STARTED

spam

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Reading Your E-mail Messages (continued)

Accessing Your Mail from the Toolbar

To read your incoming e-mail, complete the following steps:

1. Click the mail icon on the toolbar. Your mail messages are listed. An open envelope means that you've read that e-mail before. A closed envelope means you have not opened the message before.

2. Click the message line. The complete message is displayed.

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OME INTERNET APPLIANCE–GETTING STARTED

E-mail Attachments

E-mail attachments are like using a paperclip to attach a picture to a paper letter.

E-mail Attachments

Sending a Link Attachment

Let’s say you found an interesting Web page that you want to send to a friend. To send a Web page as an e-mail attachment, complete the following steps:

1. Navigate to the Web page you would like to send.

The only attachment you can create is a link to a Web page. However, you can receive the types below:

picture files

➜

video files

➜

audio files

➜

Web pages

➜

text files

➜

See also ...

For more information on e-mail attachments, see online Help.

Tip

You can place a picture attachment in an electronic

page

frame. Just click the

options frame a picture from this page

button and then click

2. Click the page options button on the toolbar.

3. Click the send this page by e-mail button. A write new mail form displays with the name of the Web page in the subject line and the Web page address in the body of the mail.

4. Type in any comments you want to make, and click the send mail button when you are finished writing the message. You are then returned to the Web page.

Reading or Viewing an E-mail Attachment

If an e-mail message contains an attachment that your Home Internet Appliance can display, this picture or text file appears at the end of the message for some types of files, or a link displays: for example, read resume.doc. If the attachment is a link attachment, click the link to display the document. Types of documents that can be viewed include Microsoft Word, Excel, and PowerPoint files. Other file types can also be displayed. See online Help for more information.

Tip

Your MSN Hotmail™ account provides plenty of room to store your e-mails.

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E-mail Attachments (continued)

Here is a list of the types of computer files that can be attached to an e-mail that you send or receive.

Types of Attachments You Can Receive

The types of attachments that you can see or hear with your MSN Companion are:

File

Extension

.gif Picture Automatically displayed in message

.jpg Picture Automatically displayed in message

.bmp Picture Automatically displayed in message

.xbm Picture Automatically displayed in message

.avi Video Click on link

mpeg Video Click on link

mp2 Video Click on link

.asf Video Click on link

.asp Video Click on link

.asx Video Click on link

.wav Sound Click on link

.htm Web page Click on link

.url Web page Click on link

.txt Text Automatically displayed in message

.au Sound Click on link

Type How it is displayed

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OME INTERNET APPLIANCE–GETTING STARTED

E-mail Attachments (continued)

In addition to the MSN Companion supported attachments above, your Compaq Home Internet Appliance also supports the viewing of the following e-mail attachments and more:

File

Extension

Type How it is displayed

.123 Spreadsheet Click on link

.doc Te xt Click on link

.jiff Picture Click on link

.pcx Picture Click on link

.png Picture Click on link

.ppt Presentation Click on link

.rtf Text Click on link

.tif Picture Click on link

.wk1 Spreadsheet Click on link

.wk3 Spreadsheet Click on link

.wk4 Spreadsheet Click on link

.wk5 Spreadsheet Click on link

.wk6 Spreadsheet Click on link

.wmf Picture Click on link

.wpd Text Click on link

.wpg Picture Click on link

.wri Text Click on link

.xls Spreadsheet Click on link

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Personalizing E-Mail Messages

In a telephone or face-to-face conversation, you read the other person's tone of voice or body language to get clues about how they feel. These emotional cues are absent from e-mail. Humor, especially sarcasm, is especially difficult to pick up in an e-mail message.

To help fill in the gaps, some symbols and acronyms have come into use.

Personaliz ing E-mail Messages

Electronic Body Language

There are many ways to personalize your e-mail messages.You can use smileys, also known as emoticons, which are expressions you create from the characters on your keyboard. A few popular ones include:

Emoticon Meaning

:-) Happy

:-( Sad

:-o Surprised

:-@ Screaming

:-I Indifferent

:-e Disappointed

:-< Mad

:-D Laughing

;-) Winking

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To keep messages short, there are some abbreviations you can use:

Abbreviations Meaning

<BTW> By the way

<G> Grinning

<IMHO> In my humble opinion

<ROTFL> Rolling on the floor laughing

<LOL> Laughing out loud

OME INTERNET APPLIANCE–GETTING STARTED

Internet Etiquette

Because e-mail is such a new way to communicate, new rules have evolved. This is the Internet form of etiquette called Netiquette.

Internet Etiquette

Rules of the Road

As we expect other drivers to observe the rules of the road, the same is true as we travel through cyberspace. E-mail has its own set of rules called Netiquette. Here are a few pointers to help you out:

Except for emphasis, avoid using all caps or bold letters:

➜

IT LOOKS LIKE YOU'RE SHOUTING!

Be careful what you write. Your mail can easily be

➜

forwarded to anyone.

Keep your message short. Text is harder to read on a

➜

computer screen.

Keep your sentences and paragraphs short. Because e-mail

➜

is like a telephone conversation, your readers will likely tune out a long speech.

Make your subject line descriptive. Some people get more

➜

than a hundred e-mail messages every day. A good description on the subject line helps prioritize their mail.

OME INTERNET APPLIANCE–GETTING STARTED

When you forward mail, put your comments at the top of

➜

the message.

Before you forward an e-mail message, be sure to consider

➜

whether the original author of the message would object if you sent it to others.

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OME INTERNET APPLIANCE–GETTING STARTED

Online Shopping

In This Chapter

E-Commerce, 6-2

Online Security, 6-3

Know the Seller, 6-4

Keep Good Records, 6-5

Tips for Safe Online Shopping, 6-6

Let’s Go Shopping!, 6-7

With a simple click you can buy almost anything on the Internet. The world of online shopping is convenient and fast, but there are some important security precautions you must take to ensure a safe and enjoyable shopping experience.

This chapter explains the basic concepts of online shopping and provides important security tips.

OME INTERNET APPLIANCE–GETTING STARTED

NLINE SHOPPING

6-1

E-Commerce

What Is E-Commerce?

E-commerce (electronic commerce or EC) is the buying and selling of goods and services on the Internet, especially on the World Wide Web.

In practice, this term and a another new term, e-business, are often used interchangeably. For online retail selling, the term e-tailing is sometimes used.

E-commerce can be divided into:

E-tailing or virtual storefronts on Web sites with online

➜

catalogs. Sometimes these are all gathered into a virtual mall.

The gathering and use of demographic data through Web

➜

contacts

Electronic Data Interchange (EDI), the

➜

business-to-business exchange of data

E-mail and fax and their use as media for reaching

➜

prospects and established customers (for example, with newsletters)

Business-to-business buying and selling

➜

The security of business transactions

➜

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OME INTERNET APPLIANCE–GETTING STARTED

Online Security

What Is a Secure Web Site?

When you purchase items over the Internet, you are asked to type your name, mailing address, e-mail address, and credit card information into an electronic form.

Sending information to an online storefront is comparable to giving it over the telephone when you order from a catalog.

important: Give this information only on a Secure Web site.

A secure Web site encrypts data to protect it from unauthorized use. When you visit secure Web sites, it is safe to enter your credit card number or other sensitive information. The lock or key disappears or is broken when you click on a site that doesn’t take security measures.

Many Internet sites are set up to prevent unauthorized people from seeing information that is sent to or from those sites. These are called secure sites. Because your Home Internet Appliance supports the security protocols used by secure sites, you can send information to a secure site with safety and confidence. (A protocol is a set of rules and standards that enables computers to exchange information.

How Do I Recognize a Secure Web Site?

When you visit a secure Web site, it automatically sends you its certificate, and your Home Internet Appliance displays a lock icon on the MSN™ Companion toolbar.

OME INTERNET APPLIANCE–GETTING STARTED

Always look for the lock icon on the toolbar before you send private information (like your credit card number) over the Internet. The lock icon is on the tool bar just below the page options button where the day of the week and time usually are displayed.

NLINE SHOPPING

6-3

Know the Seller

Know the Sell er

Check Before You Buy

You might feel safer dealing with companies you already know and trust. If you’re not familiar with the name and reputation of a company–and especially if a seller has sent you an unsolicited e-mail message (spam)–find out more before you buy.

See also ...

Check these Web sites for more information about buying safely online:

Better Business Bureau:

➜

http://www.bbb.org

Consumer Information

➜

Center: http:// pueblo.gsa.gov

Check a company’s reputation by contacting the Better Business Bureau or by contacting the Office of the State Attorney General in your state. Or contact either of those offices in the state where the seller is located by accessing the National Association of Attorneys General.

Consumers can also search for businesses that have the BBB Online Reliability and Privacy Seals.

Consumer World:

➜

http:// consumerworld.org

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OME INTERNET APPLIANCE–GETTING STARTED

Keep Good Records

What Records Should I Keep?

Keep the following records from all online transactions:

When shopping online, it is a good idea to keep good records.

Tip

If the current date does not appear on these printouts, you should add it in writing.

A printout of the Web pages indicating the seller’s name,

➜

postal address, and telephone number

A printout of the Web pages describing the item(s) that

➜

you ordered

A printout of the Web pages or pop-up screens that

➜

provide the seller’s legal terms

Printouts of any e-mail messages (for example,

➜

confirmation messages) that you send to or receive from the seller. This includes

•

Messages that show the seller stated that the product is suitable for the specific purpose for which you need it

•

Messages in which you notify the seller of the problems you had with the merchandise you received

•

Messages that show your good faith attempt to resolve a problem with the merchant concerning a charge that you feel should not have been placed on your credit card

Notes or e-mail confirmations of any telephone

➜

conversations that you have with the seller

OME INTERNET APPLIANCE–GETTING STARTED

NLINE SHOPPING

6-5

Tips for Safe Online Shopping

Did you know ...

A Web site’s privacy statement is a legally binding document that describes how the personal information you provide will be used. Make sure you understand how your information will be used before doing business.

Tips for Safe Online Shoppi ng

Shopping Safely on the Internet

Compaq offers these tips for safe online shopping:

Never give a credit card number at a Web site unless it is

➜

the Web site of a reputable business.

Never give out your social security number.

➜

Do not give more information than necessary.

➜

Know your rights. Internet transactions have the same

➜

protections as those made in a physical store.

If you’re still uncomfortable with the technology, use the

➜

telephone.

Finally, many credit card companies guarantee their

➜

cardholders against theft or misuse, allowing the customer to get a refund if a problem arises.

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OME INTERNET APPLIANCE–GETTING STARTED

Let’s Go Shopping!

Shopping online is very similar to shopping at a department store but without the inconvenience of leaving home.

Shopping online can save you time and money, and with practice the process can become as familiar as a trip to the mall!

Note:

Images of Web sites are for demonstration purposes only and represent samples available at time of publication. Actual Web site content will vary.

Let’s Go Shopping!

Shopping Online—How Is It Done?

Remember the last time you went to a store to buy shoes? What were the steps involved? First, you found the shoe department. Then you tried on several styles in different colors and price ranges. You decided on a pair, took them to the cashier, and made a decision about how to pay for them.

Online Stores—What do they look like?

Online stores have features in common. They all have home pages which are like the doorways into stores at the mall. Home pages welcome you, and like department store directories, they give you general information about the merchandise and services offered.

Home pages contain links to get you from one area of the store to another. The links may be in the form of tabs, tables of contents, pictures, or drop-down selection boxes.

Tip

Your favorite online stores are only a click away when you add them to your Favorites list! Refer to Chapter 7 of this guide for more information.

OME INTERNET APPLIANCE–GETTING STARTED

NLINE SHOPPING

6-7

Let’s Go Shopping! (continued)

Just as department stores change their displays each season, Internet stores often change the look of their home pages and links.

Holiday decorations do not prevent you from recognizing a favorite department store, and you will still recognize your favorite Internet stores even when the look of their sites changes over time.

Remember, your cursor turns into a hand each time you place it on a link.

Tab Links

Tab links often appear across the top of home pages and have labels to describe the information they link. Click them to go to that area of the store.

Tables of Contents

Tables of contents are usually displayed on the left side of the store’s home page. Click an item in the listing to go to that part of the store.

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Pictures and Colored Text

Links can also appear as colored text or pictures. Click the words or the pictures to continue exploring the store.

OME INTERNET APPLIANCE–GETTING STARTED

Let’s Go Shopping! (continued)

Tip

Using several search words can reduce the number of results and can produce the most useful information.

Search Boxes

To use a search box, type in a word for the item you want to find and click Go. The link displays a list of all the items in the store with that word in the name. For some search boxes, you might click Find or a similar word to begin your search.

Drop Down Selection Boxes

Another tool for moving around in an online store is a drop-down selection box. To use this kind of link, complete the following steps:

OME INTERNET APPLIANCE–GETTING STARTED

1. Place your cursor on the scroll bar on the side of the list.

2. Click the bar and move the push pad to move the bar up and down.

3. When you find the area you want to visit, release the scroll bar, click your selection, and the link will take you there.

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6-9

Let’s Go Shopping! (continued)

When you want advice about the best product to buy, Productopia is the site to visit! It offers you free information about the quality, value, and style of over 450 different kinds of merchandise.

If you want to make a purchase, the site gives you where-to-buy links and options for completing your transaction.

Shopping Practice

For fun, visit http://www.productopia.com. Pretend you want to buy a crib for your baby or for a new grandchild.

1. Locate the Address line on your toolbar. It looks like this.

2. Type http://www.productopia.com into the Address line of your screen.

3. Press Go. Productopia’s Home Page displays.

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OME INTERNET APPLIANCE–GETTING STARTED

Let’s Go Shopping! (continued)

Tip

If your search produces too few results, make the search words more general. For example, rather than using a specific product name (Chevrolet), try using the product category instead (car).

4. Type the word crib into the Search box.

5. Click Search. A page containing information about cribs displays.

OME INTERNET APPLIANCE–GETTING STARTED

NLINE SHOPPING

6-11

Let’s Go Shopping! (continued)

Did you know ...

Give your e-mail address and credit card information only to online companies you know and trust. Never provide your personal information in response to requests you receive through e-mail.

6. Under Product matches, click an entry to display specific information about the crib and the buying instructions. The screen which displays is similar to the following:

7. To buy the crib, you would click one of the options under Buy Online and follow the directions.

8. Click Home to return to Productopia’s Home Page.

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OME INTERNET APPLIANCE–GETTING STARTED

Let’s Go Shopping! (continued)

More Shopping Practice

Let’s visit a different store. This time you’ll buy some vitamins.

1. Type http://mothernature.com into the Address line of your screen.

2. Press Go. MotherNature’s Home Page displays.

OME INTERNET APPLIANCE–GETTING STARTED

NLINE SHOPPING

6-13

Let’s Go Shopping! (continued)

Shop at MotherNature.com whenever you want products or information that promote healthy living. The store offers a variety of natural products manufactured by companies who also make keeping the planet healthy a priority.

Tip

3. Type the word vitamins into the Search box and select All Products from the pull down menu.

Use lower case letters when typing words into search boxes because lower case words will match any case.

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4. Click Find. A list of vitamin products displays.

OME INTERNET APPLIANCE–GETTING STARTED

Let’s Go Shopping! (continued)

You will love the convenience of online shopping. Just keep the security tips at the beginning of this chapter in mind as you make your purchases. Have fun!

5. For more information about a specif ic product, click its listing. A screen similar to the one pictured below displays.

6. To buy the product, click Buy and follow the directions on the screen to complete your purchase.

OME INTERNET APPLIANCE–GETTING STARTED

NLINE SHOPPING

6-15

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OME INTERNET APPLIANCE–GETTING STARTED

Changing Your Settings

In This Chapter

Settings, 7-2

Favorites, 7-3

This chapter describes how to customize some of the features of your Home Internet Appliance by using the Settings and Favorites buttons.

OME INTERNET APPLIANCE–GETTING STARTED

HANGING YOUR SETTINGS

7-1

Settings

See also ...

For more detailed information on your Appliance settings and how to change them, refer to the Accounts and Settings section of online Help.

Did you know ...

Altering the text size setting does not change the size of the type on all Web pages. Choosing a larger type size also may alter the look of a Web site.

Settings

Personalizing Your Settings

You can change the settings on your Home Internet Appliance by using the Settings selection at the top of the Start Page.

Some of the changeable features include:

Text S i z e—Use this setting to make the type size larger on

➜

Web pages.

Sounds—Your Home Internet Appliance makes different

➜

sounds to help you know what is going on, to know when you need to intervene, and to prompt you to action. You can turn these sounds on and off as well as the dialing and connection sounds if you wish.

Vo l u m e —Control the sound volume by using the volume

➜

control on your keyboard.

Time Zone—You can change your time zone if you move

➜

from one to another.

Password—You can change your logon password and

➜

other account information to maintain your user safety and security. You can also set a password to prevent unauthorized use when the Appliance is on.

Did you know ...

Compaq recommends that you leave your sound settings on. They help confirm that your Internet connection and Your Home Internet Appliance are both functioning properly.

7-2 C

HANGING YOUR SETTINGS

OME INTERNET APPLIANCE–GETTING STARTED

Favorites

See also ...

For more detailed information on creating and changing your favorites list, see the Favorites section of online Help.

Did you know ...

You only have room for 30 favorite Web sites. If you try to add page 31, you must delete an existing favorite.

Favorites

Maintaining Your Favorites Listing

As you surf the World Wide Web, you'll find that there are pages you want to visit again. return you to a Web page you found interesting or helpful. The six Web sites you visit most frequently appear as direct links on your Start Page under the Favorites tab. In addition to these six favorites, you can store up to 24 more!

You can access your additional Favorites by doing one of the following:

Click the more... selection under the Favorites tab on the

➜

Start Page

Press the Favorites button on the keyboard

➜

On My Favorites Web page you can:

Rename entries on your Favorites list

➜

Select a favorite page by clicking the page icon

➜

Delete entries from your Favorites list

➜

Favo rites

are easy shortcuts that

Tip

If you give a favorite Web site a different name, make sure it is no more than 30 characters long.

OME INTERNET APPLIANCE–GETTING STARTED

Adding a Favorite

1. Browse to the Web site you want to add.

2. Select the page options tab on the toolbar.

3. Select add this page to my favorites from the menu.

4. Rename the favorite if you wish by typing the new name in the text box.

5. Click add to favorites to add the link or cancel if you change your mind.

HANGING YOUR SETTINGS

7-3

7-4 C

HANGING YOUR SETTINGS

OME INTERNET APPLIANCE–GETTING STARTED

Options and Accessories

In This Chapter

Connecting a Printer, 8-2

Printing, 8-3

Connecting a Mouse, 8-4

Connecting External Speakers, 8-5

You can purchase a number of options to enhance the performance of your Home Internet Appliance. You can connect a printer, a scroll mouse, or external stereo speakers.

These options are available directly from Compaq over the Internet. Just click the access them. In the future, even more options will be offered

button on the keyboard to

OME INTERNET APPLIANCE–GETTING STARTED

PTIONS AND ACCESSORIES

8-1

Connecting a Printer

With the optional printer, you can print anything of interest from the Web.

Connecting a Printer

How Do I Connect a Printer?

1. Plug the USB cable into the printer.

8-2 O

PTIONS AND ACCESSORIES

2. Plug the other end of the USB cable into any of the four available USB ports on the back of the Appliance as shown in the graphic above. Make sure that your cord is seated properly.

3. Plug the printer power cord into a power outlet.

It is not necessary to unplug your Home Internet Appliance from its power source before connecting your printer.

OME INTERNET APPLIANCE–GETTING STARTED

Printing

It looks good on the screen. Now you want to print one or more pages of an e-mail or a page from a Web site.

Printing

Using the Print Key

1. To print a page, press the Print button shown on the graphic above.

OME INTERNET APPLIANCE–GETTING STARTED

2. Select from the following options:

Print the page

➜

Print the page in black and white

➜

Get help

➜

PTIONS AND ACCESSORIES

8-3

Connecting a Mouse

The optional USB mouse can give you added control over the cursor.

Connecting a Mouse

How Do I Connect a Mouse?

1. Plug the mouse cord into one of the USB ports on the back of the Appliance as shown in the graphic above.

2. Make sure that your port connector is seated correctly.

8-4 O

PTIONS AND ACCESSORIES

OME INTERNET APPLIANCE–GETTING STARTED

Connecting External Speakers

Although your Home Internet Appliance comes with a built-in speaker, the installation of external speakers allows you to enjoy the many types of music found on the Web in stereo sound.

Connecting External Speakers

How Do I Connect External Speakers?

1. Plug the speaker cable into the speaker connector shown in the graphic above. Make sure that your port connector is seated properly.

2. Refer to the information that came with the speakers to adjust the speaker volume.

OME INTERNET APPLIANCE–GETTING STARTED

PTIONS AND ACCESSORIES

8-5

8-6 O

PTIONS AND ACCESSORIES

OME INTERNET APPLIANCE–GETTING STARTED

Getting Help

In This Chapter

Where Do I Find Help?, 9-2

Troubleshooting, 9-4

Legal Notice, 9-11

This chapter provides solutions for many common Appliance-related issues and advice about when to contact technical support.

OME INTERNET APPLIANCE–GETTING STARTED

ETTING HELP

9-1

Where Do I Find Help?

This chapter will help you solve many basic troubleshooting issues.

In addition to the information provided in this chapter, there are three other places to go for help:

MSN Help

➜

Compaq Help and

➜

Information

Where Do I Find Help?

MSN• Online Help

The MSN online Help Center provides information on basic Internet topics such as e-mail, searching the Web, and security. You can also find a glossary of common terms and frequently asked questions (FAQs).

Click

more information specifically about your Home Internet Appliance.

To access MSN online Help, click the help link on the MSN Companion Start Page.

on the MSN Help Center Web page to find

Warran ty

➜

Compaq Help and Information

From the Compaq Help and Information Web page, you can access the following:

The online Getting Started Guide

➜

FAQ s

➜

Services and Support information

➜

Warran ty

➜

Compaq.com

➜

Link back to the MSN help center

➜

Links for purchasing a printer and online printer Help

➜

Link to Compaq for purchasing Appliance options and

➜

accessories

Other exciting links to products, services, and information

➜

To access the Compaq Help and Information Web page, press

the

button on the keyboard.

9-2 G

ETTING HELP

OME INTERNET APPLIANCE–GETTING STARTED

Where Do I Find Help? (continued)

Warranty

If a problem persists and you are unable to resolve it yourself using the many sources of online help or the troubleshooting information in this chapter, then refer to your Certificate of Warranty for details and a phone number to call for assistance.

OME INTERNET APPLIANCE–GETTING STARTED

ETTING HELP

9-3

Troubleshooting

Contacting Service and Support

The information on the next few pages identifies potential problems and possible solutions. If the first or second solution does not fix your problem, try all the solutions for the symptom. If you are still having trouble, try them a second time.

Symptom

Cursor does not move properly or does not move at all

Web site or URL address not found or no response

If you are unable to fix your Home Internet Appliance using this troubleshooting section, call the technical support telephone number found in the Certificate of Warranty.

Browser

Solution

•

Make sure the keyboard is in clear line-of-sight with the Appliance and no further than 1 meter away.

•

Check or replace the batteries in the keyboard.

•

Make sure the batteries are installed correctly.

•

Move the keyboard closer to the Appliance.

•

Make sure the URL address is typed correctly

Web site or URL address not typed in properly

There is cursor movement, but the system is unresponsive

9-4 G

ETTING HELP

•

Make sure the keyboard is in clear line-of-sight with the Appliance.

•

Press and hold the unit.

Power On/Off

button for 10 seconds to reset the

OME INTERNET APPLIANCE–GETTING STARTED

Troubleshooting (continued)

Display

Symptom

Text is dim or difficult to read

Screen is blank

Colors look distorted

Solution

•

Adjust the brightness and contrast controls until the text becomes clear.

•

Adjust the font size.

•

Adjust the contrast control on the display.

•

Make sure the unit is turned on and plugged in.

•

Adjust your viewing angle or the tilt of the display. Refer to the

Safety and Comfort Guide

•

Adjust the contrast.

for more information.

OME INTERNET APPLIANCE–GETTING STARTED

ETTING HELP

9-5

Troubleshooting (continued)

Keyboard

Symptom

A key keeps repeating

Keyboard is not responding

Keyboard works only from a few inches away

Keyboard is not level

Solution

•

Make sure the keyboard is in clear line-of-sight with the Appliance.

•

Make sure nothing is resting on the keyboard.

•

Make sure the key is not stuck in a depressed condition.

•

Replace the batteries.

•

Make sure the batteries are installed properly.

•

Adjust the angle and distance of the keyboard from the screen.

•

Clean the lens.

•

Check that the infrared lens is not partially blocked by an object.

•

Replace the batteries.

•

Clean the lens.

•

Check that the infrared lens is not partially blocked by an object.

•

Position keyboard on a stable surface.

•

Check that all the rubber feet are intact on the bottom of the keyboard.

9-6 G

ETTING HELP

OME INTERNET APPLIANCE–GETTING STARTED

Troubleshooting (continued)

Internet

Symptom

System appears responsive (cursor moves), but cannot connect to the Internet

Dialing occurs but you fail to connect

Connection fails repeatedly

Internet takes too long to download

Solution

•

Verify that all telephone handsets on the same line are on the receiver.

•

Make sure that no one else is logged on to the same account through another unit or computer.

•

Check that the Appliance is connected to the phone line.

•

Test your phone line for dial tone and noise. If you have noise on your phone line, contact your telephone company and have the line checked.

•

Make sure your MSN account is still active.

•

Call your Internet Service Provider if your account has expired.

•

Verify that the mandatory area code is included in the number you are dialing or that you are dialing the correct fax number.

•

Have you moved, changed telephone numbers or area codes?

•

Follow the instructions in the screen dial up troubleshooting guide.

•

Some Web sites contain photos and graphics that can take a long time to download to your Appliance. Your Internet connection could also be slow due to heavy line traffic. Press

Refresh

•

Your connection may be slow because of a noisy phone line. Move the Appliance to another location or try connecting to a different phone line.

to try again, or wait until a later time to access the site.

Cancel

and then

OME INTERNET APPLIANCE–GETTING STARTED

ETTING HELP

9-7

Troubleshooting (continued)

Printer

For additional troubleshooting assistance on your printer, also refer to the manufacturer’s documentation.

Symptom

Printer will not turn on

Printer is on, but will not print

Printer prints only in red or colors other than black

Printer seems to be printing, but no characters appear on the paper

Poor print quality

Solution

•

Make sure the power cable is plugged into an AC power source.

•

Make sure the printer is turned on. If the printer has power, the power indicator light should be on.

•

Check the cable between the printer and your Appliance. Make sure it is connected to the proper port. Make sure the cable is fully seated.

•

The printer cartridge is out of black ink. Replace the printer cartridge. Refer to the printer manufacturer’s documentation.

•

The print cartridge may be out of ink. Replace the cartridge. Refer to the printer manufacturer’s documentation.

•

The cartridge nozzle may be blocked. Be sure the tape covering the nozzle of the printer cartridge is removed. Refer to the printer manufacturer’s documentation.

•

The printer cartridge may be running out of ink. Replace the cartridge. Refer to the printer manufacturer’s documentation.

Some images are missing from the Web page printout

9-8 G

ETTING HELP

•

Some images are too large to print. If you were printing in color, try printing the page again in black and white.

OME INTERNET APPLIANCE–GETTING STARTED

Troubleshooting (continued)

Power

Symptom

Appliance will not turn on

Symptom

Sound is too low or too high

Sound is distorted

Speakers may be damaged

Solution

•

Check that the power cable is plugged into the wall outlet.

•

Check that the power indicator light is on. If not, the wall outlet or circuit may be bad.

•

The wall outlet is bad. Test the outlet by connecting a different electrical device to the outlet.

Speakers

Solution

•

Use the volume control buttons on the keyboard to change the volume level.

•

The volume may be set too high. Use the volume control buttons on the keyboard to change the volume level.

•

Call your Authorized Service Provider. See your documentation that came with the speakers.

OME INTERNET APPLIANCE–GETTING STARTED

ETTING HELP

9-9

HP Compaq Presario SR5010NX Getting Started Guide

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

Introduction

Who Should Read t his Guide?

Using Your Home Internet Appliance Getting Started Guide

Symbols Used in This Guide

Symbol Information Boxes

Special Text Used in This Guide

Text Conventions

Safety Tips

Safe Use of Your Appliance

The Safety and Comfort Guide

Caring for Your Home Internet Appliance

Appliance Care and Additional Safety Precautions

Where Can I Find More Information?

Accessing the Compaq Web Page

Features

Your Home Internet Appliance at a Glance

What’s in Front?

What’s in Back?

Line-of-Sight Connection

Keyboard Batteries

Keyboard Basics

Understanding the Keyboard

The Left Side of the Keyboard

The Right Side of the Keyboard

Internet Buttons

How Do I Use the Internet Buttons?

The Push Pad

Using the Push Pad

Understanding the Display Controls

Appliance Indicator Lights

Contrast and Brightness

Getting Online

Introducing the MSN Companion

What is the MSN Companion?

Understanding the Toolbar

Buttons and Links

MSN Companion Registration

Let’s Sign On

Confirm Member Information

Choose a New Member Password

Select Your Time Zone

Verify Internet Phone Numbers

Choose Internet Phone Number #1

Choose Internet Phone Number #2

You’re Done

Welcome to the Internet

What is the Internet?

What Is the Web?

What Do I Need in Order to Surf the Web?

Internet Addresses (URLs)

What Is a URL?

Screen Layout

Moving Around the Screen

Hyperlinks

What is a Hyperlink?

What Does a Hyperlink Look Like?

Start Page

What’s On the Start Page?

The Browser Toolbar

Understanding the Toolbar

Search Engines

What is a Search Engine?

Searching the Web

How’s the Weather?

Error Messages

Why Am I Getting an Error Message?

E-mail

E-mail Basics

What Is E-mail?

E-mail Addresses

Understanding E-mail Addresses

E-mail Messages

Writing and Sending an E-mail Message

Reading Your E-mail Messages

How Do I Get My Mail?