HP Compaq Presario SR1704CF, Compaq Presario SR1781CF, Compaq Presario SR1789CF, Compaq Presario SR1790CF, Compaq Presario SR1791CF Warranty and Support Guide
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Warranty and
Support Guide
90 days Parts Replacement on Hardware with Available
Shipment of Replacement Parts — Compaq’s award-winning
Easy Access Design makes it easy!
90 days Labor on Hardware
90 days Hardware Technical Support
30 Days Software Technical Support to Get You
Up-and-Running
IMPORTANT NOTE
If you experience a problem with your new Presario, DO NOT RETURN YOUR
COMPUTER TO YOUR RETAILER. At Hewlett-Packard, we take pride in our ability to
service your needs. We have specialists available to help you with your technical support
questions as they arise via the Web or phone (see Contact Numbers chart within this
document). We want to make sure that your support needs are met and any issues
resolved as quickly as possible.
The information in this document is subject to change without notice.
Before contacting the HP Customer Support Center, it’s important to
have the following information handy. Please take a moment to write
down your product information for future reference.
The first four items on the list (Model Number, Product Number, Serial
Number, and Software Build Number) can be viewed by pressing the
Ctrl+Alt+S keys on the keyboard at the same time.
Model Number: ________________________________________________________________
System (Product) Number: ________________________________________________________
Serial Number: _________________________________________________________________
Software Build Number:__________________________________________________________
Operating System: ______________________________________________________________
Purchase Date: _________________________________________________________________
Where to Get Help
Follow these steps when you need help:
1 Check the setup poster and the Getting Started Guide
for help with setting up and using your PC.
2 For faster help, be sure to register your Compaq
Presario Desktop PC on the Web at:
http://www.hp.com/apac/register
3 Use Help on your PC to get help with your hardware
and software. Click Start and then click Help and
Support.
4 For help online, go to the Customer Care Center
Web site at:
http://www.hp.com/support
for technical information or to get software updates.
5 If you have not solved the problem, call the Customer
Care Center at the appropriate number below.
Australia: 1300 888-423
Hours: Mon.–Fri. 10 a.m.–9 p.m.,
Sat.–Sun. 10 a.m.–4 p.m. (local time)
Hong Kong SAR: 8205-1000
Macau SAR: 0800-366
Hours: Mon.–Fri. 9 a.m.–6 p.m., Sat. 9 a.m.–1 p.m.
India: 1-600-114772 (Toll Free)
0124 2346992 (Toll)
9350623861 (SMS Only)
Hours: Mon.–Sun. 9 a.m.–9 p.m.
Hours are subject to change without notice.
Indonesia: (21) 350-3408
Hours: Mon.–Fri. 8 a.m.–5 p.m.
Malaysia: 1800 88 8588
Hours: Mon.–Fri. 8:30 a.m.–9:30 p.m.,
Sat. 8:30 a.m.–12:30 p.m.
New Zealand: 0 800 113 694
Hours: Mon.–Fri. 10 a.m.–9 p.m.,
Sat.–Sun. 10 a.m.–4 p.m. (local time)
Philippines: (2) 867-3551
Hours: Mon.–Fri. 8:30 a.m.–9:30 p.m.,
Sat. 8:30 a.m.–12:30 p.m.
Singapore: 6272 5300
Hours: Mon.–Fri. 8:30 a.m.–9:30 p.m.,
Sat. 8:30 a.m.–12:30 p.m.
Thailand: (2) 353-9000
Hours: Mon.–Fri. 8:30 a.m.–9:30 p.m.,
Sat. 8:30 a.m.–12:30 p.m.
Vietnam: Call your retailer.
Hours are subject to change without notice.
Support Web site
http://www.hp.com/support
Registration Web site
http://www.hp.com/apac/register
Where Are My User’s Guides?
The User’s Guides are on your PC. Click Start, All
Programs, and User’s Guides. Documentation is also
available at http://www.hp.com/support where you
can search for the support page for your model.
Software Support
If you have questions about your software, call or visit your
software vendor’s Web site. The appropriate number or
Web address is listed below. Some of these Web addresses
may be listed in the Favorites list found in your Internet
Explorer browser. Phone and e-mail support may not exist
if no information is given. For software not listed, the
Customer Care Center provides 30-day limited support. All
software titles below may not be included with your PC.
Adobe Reader
http://www.pacific.adobe.com/support/main.html
GameChannel by WildTangent
(not available in India)
hpdesktp_support@wildtangent.com
http://www.wildtangent.com
InterVideo
www.intervideo.com
Norton AntiVirus and Personal Firewall by
Symantec
http://www.symantec.com/region/reg_ap/
servsupp.html
OzEmail (Australia)
132 884
support@ozemail.com.au
http://homesite.service.ozemail.com.au/
RecordNow! by Sonic
(with CD-RW or DVD+RW/+R option only)
http://www.sonic.com
Xtra (New Zealand)
0800 22 55 98
xtrahelp@xtra.co.nz
http://www.xtramsn.co.nz
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COMPAQ PRESARIO DESKTOP
PRODUCTS
Warranty and
Problems? HP Will Help
Your new Compaq Presario computer is built to work right
now — and for many years to come. But it is a complex,
powerful machine, and sometimes things go wrong. If that
happens to your computer, HP is ready to help.
License Information
To Our Valued Customer
Congratulations on your decision to purchase a
Compaq Presario Desktop PC! During development, the
Compaq Presario must pass extensive quality tests to meet
the rigorous standards that have made Compaq famous
for quality and reliability.
All Compaq Presarios go through a comprehensive quality
test to ensure the PC is working correctly before it leaves
our factory. In addition, we have placed a security seal on
your PC to indicate that it has not been tampered with
since it left our factory.
We know that expanding and upgrading are key benefits
for all customers. We are proud to make this a key
differentiator for our Compaq Presario and understand
that you may wish to upgrade your PC to meet your
specific needs.
Any hardware upgrades that you intend to do should only
be done after you have completely set up your new
Compaq Presario. Refer to the setup poster included with
your system for help with setting up. If you have any
problems setting up your system and turning it on,
immediately contact the HP Customer Support Center
listed earlier in this Warranty and Support Guide, and a
HP Customer Representative will assist you. This must be
done first before attempting to upgrade your system.
By breaking the security seal on the back of the
Compaq Presario, you are confirming that the Compaq
Presario was working properly before you attempted to
upgrade your system. Once the security seal has been
broken, your Compaq Presario is then, to the extent
allowed by local law, covered under the terms and
conditions listed in the following pages.
Thank you for choosing the Compaq Presario. We
hope you enjoy discovering the exciting things you can
do with it!
Customer Support
Easy to reach. Easy to use. Award-winning HP Customer
Support is our promise to help you get the most from your
Compaq Presario. Whether with tools located on your PC,
from information on the Web, by phone, or through your
local retailer, you’ll find what you need.
Getting Started
Follow the setup poster and the Getting Started Guide for
help with setting up and using your PC.
Register Your PC
It is always best to register your PC. This allows for quicker
help when you need it. You can register your PC on the
Web at:
http://register.hp.com
See What You Can Do
There’s lots of helpful information included with your
Compaq Presario. First look at Help on your Windows
desktop (to access it, click Start on the taskbar). It contains
more detailed help and will give you suggestions on how to
fix the problem.
Within the Help and Support Center, you can get the latest
news from HP about your PC. Be sure to also check the
updates from HP that are sent to your desktop from time
to time.
Next, try a little surfing! The HP Web site has updated
software, tips and tricks, answers for common problems,
and other information. Go to the Support Web site listed
earlier in this document and search for your Compaq
Presario model.
®
Call HP Customer Support Center
Finally, if these steps don’t help, you can reach a real,
knowledgeable person by calling the HP Customer Support
Center in your area. Phone assistance to get you up and
running is covered for thirty (30) days from the time you
purchased your computer. After thirty (30) days, there may
be a charge, but the helpful support is still available.
And, if Necessary: Get Repair
If your computer needs to be repaired or to have parts
replaced, you have two choices:
1 You can easily replace many of your Compaq Presario
parts that are considered consumer replaceable. This is
the fastest method of repair, as many times we can send
the part directly to your home or business in a few days.
2 If a repair is necessary, the HP Customer Support Center
will make arrangements to fix your computer.
These services are covered during the warranty period.
3
There are a few limitations and exclusions to this warranty
(as well as some important details), which are described
in the following section.
RESTRICT, OR MODIFY BUT ARE IN ADDITION TO THE
MANDATORY STATUTORY RIGHTS APPLICABLE TO THE
SALE OF THIS PRODUCT TO YOU.
The Legal Language
Hardware Limited
Warranty
HP Product DURATION
Hardware Ninety (90) Days Limited
Warranty
Phone assistance to get you
up-and-running
General Terms
This HP Hardware Limited Warranty gives you, the
customer, express limited warranty rights from HP, the
manufacturer. Please refer to HP’s Web site for an
extensive description of your limited warranty entitlements.
In addition, you may also have other legal rights under
applicable local law or special written agreement with HP.
HP MAKES NO OTHER EXPRESS WARRANTY OR
CONDITION WHETHER WRITTEN OR ORAL AND HP
EXPRESSLY DISCLAIMS ALL WARRANTIES AND
CONDITIONS NOT STATED IN THIS LIMITED
WARRANTY. TO THE EXTENT ALLOWED BY THE LOCAL
LAW OF JURISDICTIONS OUTSIDE THE UNITED STATES,
HP DISCLAIMS ALL IMPLIED WARRANTIES OR
CONDITIONS, INCLUDING ANY IMPLIED WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE. FOR ALL TRANSACTIONS
OCCURRING IN THE UNITED STATES, ANY IMPLIED
WARRANTY OR CONDITION OF MERCHANTABILITY,
SATISFACTORY QUALITY, OR FITNESS FOR A
PARTICULAR PURPOSE IS LIMITED TO THE DURATION OF
THE EXPRESS WARRANTY SET FORTH ABOVE. SOME
STATES OR COUNTRIES/REGIONS DO NOT ALLOW A
LIMITATION ON HOW LONG AN IMPLIED WARRANTY
LASTS OR THE EXCLUSION OR LIMITATION OF
INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR
CONSUMER PRODUCTS. IN SUCH STATES OR
COUNTRIES/REGIONS, SOME EXCLUSIONS OR
LIMITATIONS OF THIS LIMITED WARRANTY MAY NOT
APPLY TO YOU.
Thirty (30) Days
THE LIMITED WARRANTY TERMS CONTAINED IN THIS
STATEMENT, EXCEPT TO THE EXTENT LAWFULLY
PERMITTED, DO NOT EXCLUDE, RESTRICT, OR MODIFY
BUT ARE IN ADDITION TO THE MANDATORY STATUTORY
RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT
TO YOU.
This Limited Warranty is applicable in all countries/regions
and may be enforced in any country/region where HP or
its authorized service providers offer warranty service for
the same product model number subject to the terms and
conditions set forth in this Limited Warranty.
Under the HP Global Limited Warranty program, products
purchased in one country/region may be transferred to
another country/region, where HP or its authorized service
providers offer warranty service for the same product model
number, without voiding the warranty. Warranty terms,
service availability, and service response times may vary
from country/region to country/region. Standard warranty
service response time is subject to change due to local
parts availability. If so, your HP-authorized service provider
can provide you with details.
HP is not responsible for any tariffs or duties that may be
incurred in transferring the products. Transfer of the
products may be covered by export controls issued by the
United States or other governments.
This Limited Warranty applies only to HP-branded and
Compaq-branded hardware products (collectively referred to
in this Limited Warranty as “HP Hardware Products”) sold by
or leased from Hewlett-Packard Company, its worldwide
subsidiaries, affiliates, authorized resellers, or country/region
distributors (collectively referred to in this Limited Warranty as
“HP”) with this Limited Warranty. The term “HP Hardware
Product” is limited to the hardware components and required
firmware. The term “HP Hardware Product” DOES NOT
include any software applications or programs; non-HP
products or non–HP-branded peripherals. All non-HP
products or non–HP-branded peripherals external to the HP
Hardware Product — such as external storage subsystems,
displays, printers and other peripherals — are provided “AS
IS” without HP warranty. However, non-HP manufacturers
and suppliers, or publishers may provide their own
warranties directly to you.
FOR CONSUMER TRANSACTIONS IN AUSTRALIA AND
NEW ZEALAND, THE LIMITED WARRANTY TERMS
CONTAINED IN THIS STATEMENT, EXCEPT TO THE
EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE,
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HP warrants that the HP Hardware Products that you have
purchased or leased from HP are free from defects in
materials or workmanship under normal use during the
Limited Warranty Period. The Limited Warranty Period
starts on the date of purchase or lease from HP, or from
the date HP completes installation. Your dated sales or
delivery receipt, showing the date of purchase or lease of
the product, is your proof of the purchase or lease date.
You may be required to provide proof of purchase or
lease as a condition of receiving warranty service. You
are entitled to hardware warranty service according to
the terms and conditions of this document if a repair to
your HP Hardware Product is required within the Limited
Warranty Period.
Unless otherwise stated, and to the extent permitted by
local law, new HP Hardware Products may be
manufactured using new materials or new and used
materials equivalent to new in performance and reliability.
HP may repair or replace HP Hardware Products (a) with
new or previously used products or parts equivalent to
new in performance and reliability, or (b) with equivalent
products to an original product that has been
discontinued. Replacement parts are warranted to be free
from defects in material or workmanship for ninety (90)
days or, for the remainder of the Limited Warranty Period
of the HP Hardware Product they are replacing or in
which they are installed, whichever is longer.
During the Limited Warranty Period, HP will, at its
discretion, repair or replace any defective component.
All component parts or hardware products removed
under this Limited Warranty become the property of HP.
In the unlikely event that your HP Hardware Product has
recurring failures, HP, at its sole discretion, may elect to
provide you with (a) a replacement unit of HP’s choosing
that is the same or equivalent to your HP Hardware
Product in performance or (b) to give you a refund of your
purchase price or lease payments (less interest) instead of
a replacement. This is your exclusive remedy for defective
products.
Exclusions
HP DOES NOT WARRANT THAT THE OPERATION OF
THIS PRODUCT WILL BE UNINTERRUPTED OR ERRORFREE. HP IS NOT RESPONSIBLE FOR DAMAGE THAT
OCCURS AS A RESULT OF YOUR FAILURE TO FOLLOW
THE INSTRUCTIONS INTENDED FOR THE HP
HARDWARE PRODUCT.
This Limited Warranty does not apply to expendable or
consumable parts and does not extend to any product from
which the serial number has been removed or that has been
damaged or rendered defective (a) as a result of accident,
misuse, abuse, contamination, improper or inadequate
maintenance or calibration, or other external causes; (b) by
operation outside the usage parameters stated in the user
documentation that shipped with the product; (c) by
software, interfacing, parts or supplies not supplied by HP;
(d) improper site preparation or maintenance; (e) virus
infection; (f) loss or damage in transit; or (g) by
modification or service by anyone other than (i) HP, (ii) an
HP authorized service provider, or (iii) your own installation
of end-user-replaceable HP or HP approved parts if
available for your product in the servicing country/region.
YOU SHOULD MAKE PERIODIC BACKUP COPIES
OF THE DATA STORED ON YOUR HARD DRIVE OR
OTHER STORAGE DEVICES AS A PRECAUTION
AGAINST POSSIBLE FAILURES, ALTERATION, OR
LOSS OF THE DATA. BEFORE RETURNING ANY
UNIT FOR SERVICE, BE SURE TO BACK UP DATA
AND REMOVE ANY CONFIDENTIAL, PROPRIETARY,
OR PERSONAL INFORMATION. HP IS NOT
RESPONSIBLE FOR DAMAGE TO OR LOSS OF ANY
PROGRAMS, DATA, OR REMOVABLE STORAGE
MEDIA. HP IS NOT RESPONSIBLE FOR THE
RESTORATION OR REINSTALLATION OF ANY
PROGRAMS OR DATA OTHER THAN SOFTWARE
INSTALLED BY HP WHEN THE PRODUCT IS
MANUFACTURED.
Exclusive Remedy
TO THE EXTENT ALLOWED BY APPLICABLE LOCAL LAW,
THESE TERMS AND CONDITIONS CONSTITUTE THE
COMPLETE AND EXCLUSIVE WARRANTY AGREEMENT
BETWEEN YOU AND HP REGARDING THE HP
HARDWARE PRODUCT YOU HAVE PURCHASED OR
LEASED. THESE TERMS AND CONDITIONS SUPERSEDE
ANY PRIOR AGREEMENTS OR REPRESENTATIONS —
INCLUDING REPRESENTATIONS MADE IN HP SALES
LITERATURE OR ADVICE GIVEN TO YOU BY HP OR AN
AGENT OR EMPLOYEE OF HP — THAT MAY HAVE BEEN
MADE IN CONNECTION WITH YOUR PURCHASE OR
LEASE OF THE HP HARDWARE PRODUCT. No change to
the conditions of this Limited Warranty is valid unless it is
made in writing and signed by an authorized
representative of HP.
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