HP Compaq Presario SR1704CF, Compaq Presario SR1781CF, Compaq Presario SR1789CF, Compaq Presario SR1790CF, Compaq Presario SR1791CF Warranty and Support Guide

Warranty and
Support Guide

 90 days Parts Replacement on Hardware with Available

Shipment of Replacement Parts — Compaq’s award-winning
Easy Access Design makes it easy!

 90 days Labor on Hardware

 90 days Hardware Technical Support

 30 Days Software Technical Support to Get You

Up-and-Running

IMPORTANT NOTE

If you experience a problem with your new Presario, DO NOT RETURN YOUR
COMPUTER TO YOUR RETAILER. At Hewlett-Packard, we take pride in our ability to
service your needs. We have specialists available to help you with your technical support
questions as they arise via the Web or phone (see Contact Numbers chart within this
document). We want to make sure that your support needs are met and any issues
resolved as quickly as possible.

The information in this document is subject to change without notice.

Before contacting the HP Customer Support Center, it’s important to
have the following information handy. Please take a moment to write
down your product information for future reference.

The first four items on the list (Model Number, Product Number, Serial
Number, and Software Build Number) can be viewed by pressing the
Ctrl+Alt+S keys on the keyboard at the same time.

Model Number: ________________________________________________________________

System (Product) Number: ________________________________________________________

Serial Number: _________________________________________________________________

Software Build Number:__________________________________________________________

Operating System: ______________________________________________________________

Purchase Date: _________________________________________________________________

Where to Get Help

Follow these steps when you need help:

1 Check the setup poster and the Getting Started Guide

for help with setting up and using your PC.

2 For faster help, be sure to register your Compaq

Presario Desktop PC on the Web at:

http://www.hp.com/apac/register

3 Use Help on your PC to get help with your hardware

and software. Click Start and then click Help and
Support.

4 For help online, go to the Customer Care Center

Web site at:

http://www.hp.com/support

for technical information or to get software updates.

5 If you have not solved the problem, call the Customer

Care Center at the appropriate number below.

Australia: 1300 888-423

Hours: Mon.–Fri. 10 a.m.–9 p.m.,
Sat.–Sun. 10 a.m.–4 p.m. (local time)

Hong Kong SAR: 8205-1000
Macau SAR: 0800-366

Hours: Mon.–Fri. 9 a.m.–6 p.m., Sat. 9 a.m.–1 p.m.

India: 1-600-114772 (Toll Free)
0124 2346992 (Toll)
9350623861 (SMS Only)

Hours: Mon.–Sun. 9 a.m.–9 p.m.
Hours are subject to change without notice.

Indonesia: (21) 350-3408
Hours: Mon.–Fri. 8 a.m.–5 p.m.

Malaysia: 1800 88 8588

Hours: Mon.–Fri. 8:30 a.m.–9:30 p.m.,
Sat. 8:30 a.m.–12:30 p.m.

New Zealand: 0 800 113 694

Hours: Mon.–Fri. 10 a.m.–9 p.m.,
Sat.–Sun. 10 a.m.–4 p.m. (local time)

Philippines: (2) 867-3551

Hours: Mon.–Fri. 8:30 a.m.–9:30 p.m.,
Sat. 8:30 a.m.–12:30 p.m.

Singapore: 6272 5300

Hours: Mon.–Fri. 8:30 a.m.–9:30 p.m.,
Sat. 8:30 a.m.–12:30 p.m.

Thailand: (2) 353-9000

Hours: Mon.–Fri. 8:30 a.m.–9:30 p.m.,
Sat. 8:30 a.m.–12:30 p.m.

Vietnam: Call your retailer.

Hours are subject to change without notice.

Support Web site

http://www.hp.com/support

Registration Web site

http://www.hp.com/apac/register

Where Are My User’s Guides?

The User’s Guides are on your PC. Click Start, All
Programs, and User’s Guides. Documentation is also

available at http://www.hp.com/support where you
can search for the support page for your model.

Software Support

If you have questions about your software, call or visit your
software vendor’s Web site. The appropriate number or
Web address is listed below. Some of these Web addresses
may be listed in the Favorites list found in your Internet
Explorer browser. Phone and e-mail support may not exist
if no information is given. For software not listed, the
Customer Care Center provides 30-day limited support. All
software titles below may not be included with your PC.

Adobe Reader

http://www.pacific.adobe.com/support/main.html

GameChannel by WildTangent

(not available in India)

[e-mail]
http://www.wildtangent.com

InterVideo

www.intervideo.com

Norton AntiVirus and Personal Firewall by
Symantec

http://www.symantec.com/region/reg_ap/
servsupp.html

OzEmail (Australia)

132 884
[e-mail]
http://homesite.service.ozemail.com.au/

RecordNow! by Sonic

(with CD-RW or DVD+RW/+R option only)

http://www.sonic.com

Xtra (New Zealand)

0800 22 55 98
[e-mail]
http://www.xtramsn.co.nz

2

COMPAQ PRESARIO DESKTOP
PRODUCTS

Warranty and

Problems? HP Will Help

Your new Compaq Presario computer is built to work right
now — and for many years to come. But it is a complex,
powerful machine, and sometimes things go wrong. If that
happens to your computer, HP is ready to help.

License Information

To Our Valued Customer

Congratulations on your decision to purchase a
Compaq Presario Desktop PC! During development, the
Compaq Presario must pass extensive quality tests to meet
the rigorous standards that have made Compaq famous
for quality and reliability.

All Compaq Presarios go through a comprehensive quality
test to ensure the PC is working correctly before it leaves
our factory. In addition, we have placed a security seal on
your PC to indicate that it has not been tampered with
since it left our factory.

We know that expanding and upgrading are key benefits
for all customers. We are proud to make this a key
differentiator for our Compaq Presario and understand
that you may wish to upgrade your PC to meet your
specific needs.

Any hardware upgrades that you intend to do should only
be done after you have completely set up your new
Compaq Presario. Refer to the setup poster included with
your system for help with setting up. If you have any
problems setting up your system and turning it on,
immediately contact the HP Customer Support Center
listed earlier in this Warranty and Support Guide, and a
HP Customer Representative will assist you. This must be
done first before attempting to upgrade your system.

By breaking the security seal on the back of the
Compaq Presario, you are confirming that the Compaq
Presario was working properly before you attempted to
upgrade your system. Once the security seal has been
broken, your Compaq Presario is then, to the extent
allowed by local law, covered under the terms and
conditions listed in the following pages.

Thank you for choosing the Compaq Presario. We
hope you enjoy discovering the exciting things you can
do with it!

Customer Support

Easy to reach. Easy to use. Award-winning HP Customer
Support is our promise to help you get the most from your
Compaq Presario. Whether with tools located on your PC,
from information on the Web, by phone, or through your
local retailer, you’ll find what you need.

Getting Started

Follow the setup poster and the Getting Started Guide for
help with setting up and using your PC.

Register Your PC

It is always best to register your PC. This allows for quicker
help when you need it. You can register your PC on the
Web at:

http://register.hp.com

See What You Can Do

There’s lots of helpful information included with your
Compaq Presario. First look at Help on your Windows
desktop (to access it, click Start on the taskbar). It contains
more detailed help and will give you suggestions on how to
fix the problem.

Within the Help and Support Center, you can get the latest
news from HP about your PC. Be sure to also check the
updates from HP that are sent to your desktop from time
to time.

Next, try a little surfing! The HP Web site has updated
software, tips and tricks, answers for common problems,
and other information. Go to the Support Web site listed
earlier in this document and search for your Compaq
Presario model.

®

Call HP Customer Support Center

Finally, if these steps don’t help, you can reach a real,
knowledgeable person by calling the HP Customer Support
Center in your area. Phone assistance to get you up and
running is covered for thirty (30) days from the time you
purchased your computer. After thirty (30) days, there may
be a charge, but the helpful support is still available.

And, if Necessary: Get Repair

If your computer needs to be repaired or to have parts
replaced, you have two choices:

1 You can easily replace many of your Compaq Presario

parts that are considered consumer replaceable. This is
the fastest method of repair, as many times we can send
the part directly to your home or business in a few days.

2 If a repair is necessary, the HP Customer Support Center

will make arrangements to fix your computer.

These services are covered during the warranty period.

3

There are a few limitations and exclusions to this warranty
(as well as some important details), which are described
in the following section.

RESTRICT, OR MODIFY BUT ARE IN ADDITION TO THE
MANDATORY STATUTORY RIGHTS APPLICABLE TO THE
SALE OF THIS PRODUCT TO YOU.

The Legal Language

Hardware Limited
Warranty

HP Product DURATION

Hardware Ninety (90) Days Limited

Warranty

Phone assistance to get you
up-and-running

General Terms

This HP Hardware Limited Warranty gives you, the
customer, express limited warranty rights from HP, the
manufacturer. Please refer to HP’s Web site for an
extensive description of your limited warranty entitlements.
In addition, you may also have other legal rights under
applicable local law or special written agreement with HP.

HP MAKES NO OTHER EXPRESS WARRANTY OR
CONDITION WHETHER WRITTEN OR ORAL AND HP
EXPRESSLY DISCLAIMS ALL WARRANTIES AND
CONDITIONS NOT STATED IN THIS LIMITED
WARRANTY. TO THE EXTENT ALLOWED BY THE LOCAL
LAW OF JURISDICTIONS OUTSIDE THE UNITED STATES,
HP DISCLAIMS ALL IMPLIED WARRANTIES OR
CONDITIONS, INCLUDING ANY IMPLIED WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE. FOR ALL TRANSACTIONS
OCCURRING IN THE UNITED STATES, ANY IMPLIED
WARRANTY OR CONDITION OF MERCHANTABILITY,
SATISFACTORY QUALITY, OR FITNESS FOR A
PARTICULAR PURPOSE IS LIMITED TO THE DURATION OF
THE EXPRESS WARRANTY SET FORTH ABOVE. SOME
STATES OR COUNTRIES/REGIONS DO NOT ALLOW A
LIMITATION ON HOW LONG AN IMPLIED WARRANTY
LASTS OR THE EXCLUSION OR LIMITATION OF
INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR
CONSUMER PRODUCTS. IN SUCH STATES OR
COUNTRIES/REGIONS, SOME EXCLUSIONS OR
LIMITATIONS OF THIS LIMITED WARRANTY MAY NOT
APPLY TO YOU.

Thirty (30) Days

THE LIMITED WARRANTY TERMS CONTAINED IN THIS
STATEMENT, EXCEPT TO THE EXTENT LAWFULLY
PERMITTED, DO NOT EXCLUDE, RESTRICT, OR MODIFY
BUT ARE IN ADDITION TO THE MANDATORY STATUTORY
RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT
TO YOU.

This Limited Warranty is applicable in all countries/regions
and may be enforced in any country/region where HP or
its authorized service providers offer warranty service for
the same product model number subject to the terms and
conditions set forth in this Limited Warranty.

Under the HP Global Limited Warranty program, products
purchased in one country/region may be transferred to
another country/region, where HP or its authorized service
providers offer warranty service for the same product model
number, without voiding the warranty. Warranty terms,
service availability, and service response times may vary
from country/region to country/region. Standard warranty
service response time is subject to change due to local
parts availability. If so, your HP-authorized service provider
can provide you with details.

HP is not responsible for any tariffs or duties that may be
incurred in transferring the products. Transfer of the
products may be covered by export controls issued by the
United States or other governments.

This Limited Warranty applies only to HP-branded and
Compaq-branded hardware products (collectively referred to
in this Limited Warranty as “HP Hardware Products”) sold by
or leased from Hewlett-Packard Company, its worldwide
subsidiaries, affiliates, authorized resellers, or country/region
distributors (collectively referred to in this Limited Warranty as
“HP”) with this Limited Warranty. The term “HP Hardware
Product” is limited to the hardware components and required
firmware. The term “HP Hardware Product” DOES NOT
include any software applications or programs; non-HP
products or non–HP-branded peripherals. All non-HP
products or non–HP-branded peripherals external to the HP
Hardware Product — such as external storage subsystems,
displays, printers and other peripherals — are provided “AS
IS” without HP warranty. However, non-HP manufacturers
and suppliers, or publishers may provide their own
warranties directly to you.

FOR CONSUMER TRANSACTIONS IN AUSTRALIA AND
NEW ZEALAND, THE LIMITED WARRANTY TERMS
CONTAINED IN THIS STATEMENT, EXCEPT TO THE
EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE,

4

HP warrants that the HP Hardware Products that you have
purchased or leased from HP are free from defects in
materials or workmanship under normal use during the
Limited Warranty Period. The Limited Warranty Period
starts on the date of purchase or lease from HP, or from
the date HP completes installation. Your dated sales or
delivery receipt, showing the date of purchase or lease of
the product, is your proof of the purchase or lease date.
You may be required to provide proof of purchase or
lease as a condition of receiving warranty service. You
are entitled to hardware warranty service according to
the terms and conditions of this document if a repair to
your HP Hardware Product is required within the Limited
Warranty Period.

Unless otherwise stated, and to the extent permitted by
local law, new HP Hardware Products may be
manufactured using new materials or new and used
materials equivalent to new in performance and reliability.
HP may repair or replace HP Hardware Products (a) with
new or previously used products or parts equivalent to
new in performance and reliability, or (b) with equivalent
products to an original product that has been
discontinued. Replacement parts are warranted to be free
from defects in material or workmanship for ninety (90)
days or, for the remainder of the Limited Warranty Period
of the HP Hardware Product they are replacing or in
which they are installed, whichever is longer.

During the Limited Warranty Period, HP will, at its
discretion, repair or replace any defective component.
All component parts or hardware products removed
under this Limited Warranty become the property of HP.
In the unlikely event that your HP Hardware Product has
recurring failures, HP, at its sole discretion, may elect to
provide you with (a) a replacement unit of HP’s choosing
that is the same or equivalent to your HP Hardware
Product in performance or (b) to give you a refund of your
purchase price or lease payments (less interest) instead of
a replacement. This is your exclusive remedy for defective
products.

Exclusions

HP DOES NOT WARRANT THAT THE OPERATION OF
THIS PRODUCT WILL BE UNINTERRUPTED OR ERROR­FREE. HP IS NOT RESPONSIBLE FOR DAMAGE THAT
OCCURS AS A RESULT OF YOUR FAILURE TO FOLLOW
THE INSTRUCTIONS INTENDED FOR THE HP
HARDWARE PRODUCT.

This Limited Warranty does not apply to expendable or
consumable parts and does not extend to any product from
which the serial number has been removed or that has been
damaged or rendered defective (a) as a result of accident,
misuse, abuse, contamination, improper or inadequate
maintenance or calibration, or other external causes; (b) by
operation outside the usage parameters stated in the user
documentation that shipped with the product; (c) by
software, interfacing, parts or supplies not supplied by HP;
(d) improper site preparation or maintenance; (e) virus
infection; (f) loss or damage in transit; or (g) by
modification or service by anyone other than (i) HP, (ii) an
HP authorized service provider, or (iii) your own installation
of end-user-replaceable HP or HP approved parts if
available for your product in the servicing country/region.

YOU SHOULD MAKE PERIODIC BACKUP COPIES
OF THE DATA STORED ON YOUR HARD DRIVE OR
OTHER STORAGE DEVICES AS A PRECAUTION
AGAINST POSSIBLE FAILURES, ALTERATION, OR
LOSS OF THE DATA. BEFORE RETURNING ANY
UNIT FOR SERVICE, BE SURE TO BACK UP DATA
AND REMOVE ANY CONFIDENTIAL, PROPRIETARY,
OR PERSONAL INFORMATION. HP IS NOT
RESPONSIBLE FOR DAMAGE TO OR LOSS OF ANY
PROGRAMS, DATA, OR REMOVABLE STORAGE
MEDIA. HP IS NOT RESPONSIBLE FOR THE
RESTORATION OR REINSTALLATION OF ANY
PROGRAMS OR DATA OTHER THAN SOFTWARE
INSTALLED BY HP WHEN THE PRODUCT IS
MANUFACTURED.

Exclusive Remedy

TO THE EXTENT ALLOWED BY APPLICABLE LOCAL LAW,
THESE TERMS AND CONDITIONS CONSTITUTE THE
COMPLETE AND EXCLUSIVE WARRANTY AGREEMENT
BETWEEN YOU AND HP REGARDING THE HP
HARDWARE PRODUCT YOU HAVE PURCHASED OR
LEASED. THESE TERMS AND CONDITIONS SUPERSEDE
ANY PRIOR AGREEMENTS OR REPRESENTATIONS —
INCLUDING REPRESENTATIONS MADE IN HP SALES
LITERATURE OR ADVICE GIVEN TO YOU BY HP OR AN
AGENT OR EMPLOYEE OF HP — THAT MAY HAVE BEEN
MADE IN CONNECTION WITH YOUR PURCHASE OR
LEASE OF THE HP HARDWARE PRODUCT. No change to
the conditions of this Limited Warranty is valid unless it is
made in writing and signed by an authorized
representative of HP.

5

Limitation of Liability

IF YOUR HP HARDWARE PRODUCT FAILS TO WORK AS
WARRANTED ABOVE, HP’S MAXIMUM LIABILITY UNDER
THIS LIMITED WARRANTY IS EXPRESSLY LIMITED TO THE
LESSER OF THE PRICE YOU HAVE PAID FOR THE
PRODUCT OR THE COST OF REPAIR OR REPLACEMENT
OF ANY HARDWARE COMPONENTS THAT
MALFUNCTION IN CONDITIONS OF NORMAL USE.

EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL
HP BE LIABLE FOR ANY DAMAGES CAUSED BY THE
PRODUCT OR THE FAILURE OF THE PRODUCT TO
PERFORM, INCLUDING ANY LOST PROFITS OR
SAVINGS OR SPECIAL, INCIDENTAL, OR
CONSEQUENTIAL DAMAGES. HP IS NOT LIABLE FOR
ANY CLAIM MADE BY A THIRD PARTY OR MADE BY
YOU FOR A THIRD PARTY.

THIS LIMITATION OF LIABILITY APPLIES WHETHER
DAMAGES ARE SOUGHT, OR A CLAIM MADE, UNDER
THIS LIMITED WARRANTY OR AS A TORT CLAIM
(INCLUDING NEGLIGENCE AND STRICT PRODUCT
LIABILITY), A CONTRACT CLAIM, OR ANY OTHER
CLAIM. THIS LIMITATION OF LIABILITY CANNOT BE
WAIVED OR AMENDED BY ANY PERSON. THIS
LIMITATION OF LIABILITY WILL BE EFFECTIVE EVEN IF
YOU HAVE ADVISED HP OR AN AUTHORIZED
REPRESENTATIVE OF HP OF THE POSSIBILITY OF ANY
SUCH DAMAGES. THIS LIMITATION OF LIABILITY,
HOWEVER, WILL NOT APPLY TO CLAIMS FOR
PERSONAL INJURY.

THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL
RIGHTS. YOU MAY ALSO HAVE OTHER RIGHTS THAT
MAY VARY FROM STATE TO STATE OR FROM
COUNTRY/REGION TO COUNTRY/REGION. YOU
ARE ADVISED TO CONSULT APPLICABLE STATE OR
COUNTRY/REGION LAWS FOR A FULL
DETERMINATION OF YOUR RIGHTS.

Limited Warranty Period

The Limited Warranty Period for an HP Hardware Product
is a specified, fixed period commencing on the date of
purchase. The date on your sales receipt is the date of
purchase unless HP or your reseller informs you otherwise
in writing.

Types of Warranty Service

To enable HP to provide the best possible support and
service during the Limited Warranty Period, you may be
directed by HP to verify configurations, load most recent
firmware, install software patches, run HP diagnostics tests
or use HP remote support solutions where applicable.

HP strongly encourages you to accept the use of or to
employ available support technologies provided by HP.
If you choose not to deploy available remote support
capabilities, you may incur additional costs due to
increased support resource requirements. Listed below are
the types of warranty support service that may be
applicable to the HP Hardware Product you have
purchased.

On-site Warranty Service

Your HP Limited Warranty service may include on-site labor
support to repair your hardware. HP provides on-site
service during standard office hours. Standard office hours
are typically 08.00 to 17.00, Monday through Friday, but
may vary with local business practices. If your location is
outside the customary service zone (typically 50km),
response times may be longer or there may be additional
charges. To locate the nearest HP authorized service
provider refer to the HP Web site at:

http://www.hp.com/support

HP may, at its sole discretion, determine if on-site warranty
service is required. For example, in many cases, the defect
can be fixed by the use of a Customer Self Repair (CSR)
part that you are required to replace yourself based on
instructions and documentation provided by HP. You are
also required to co-operate with HP in attempting to resolve
the problem over the telephone. This may involve
performing routine diagnostic procedures, installing
software updates or patches, removing third-party options
and/or substituting options. In order to receive onsite
support, you must: (a) have a representative present when
HP provides warranty services at your site; (b) notify HP if
products are being used in an environment which poses
a potential health or safety hazard to HP employees or
subcontractors; (c) subject to its reasonable security
requirements, provide HP with sufficient, free, and safe
access to and use of all facilities, information and systems
determined necessary by HP to provide timely support;
(d) ensure that all manufacturer’s labels (such as serial
numbers) are in place, accessible, and legible; (e) maintain
an environment consistent with product specifications and
supported configurations.

If you require an HP representative to handle all component
replacements, support uplift contracts are available at
additional cost.

6

Carry-in Warranty Service

Under the terms of carry-in service, you will be required to
deliver your HP Hardware Product to an authorized
service location for warranty repair. You must prepay any
shipping charges, taxes, or duties associated with
transportation of the product to and from the service
location. In addition, you are responsible for insuring any
product shipped or returned to an authorized service
location and assume risk of loss during shipping.

Service Upgrades

HP has a range of additional support and service coverage
for your product that can be purchased locally. However,
some support and related products may not be available in
all countries/regions. For information on availability of
service upgrades and the cost for these service upgrades,
refer to the HP Web site at:

http://www.hp.com/support

Mail-in Warranty Service

Your HP Limited Warranty may include a mail-in warranty
service. Under the terms of mail-in service, you will be
required to ship your HP Hardware Product to an
authorized service location for warranty repair. You must
prepay any shipping charges, taxes, or duties associated
with transportation of the product to the repair location. In
addition, you are responsible for insuring any product you
ship and assume risk of loss during shipping. HP will
return the repaired product to you and incur all logistics
and insurance costs to return the product to you.

Customer Self Repair Warranty
Service

In countries/regions where it is available, your HP Limited
Warranty may include a customer self repair warranty
service. If applicable, HP will determine in its sole
discretion that customer self repair is the appropriate
method of warranty service. If so, HP will ship approved
replacement parts directly to you to fulfill your
HP Hardware Product warranty service. This will save
considerable repair time. After you contact HP and the
fault diagnosis identifies that the problem can be fixed
using one of these parts, a replaceable part can be sent
directly to you. Once the part arrives, replace the
defective part pursuant to the provided instructions and
documentation. If further assistance is required, call the
HP Technical Support Center and a technician will assist
you over the phone. In cases where the replacement part
must be returned to HP, you must ship the defective part
back to HP within a defined period of time, normally
fifteen (15) days. The defective part must be returned with
the associated documentation in the provided shipping
material. Failure to return the defective product may result
in HP billing you for the replacement. With a customer
self repair, HP will pay all shipping and part return costs
and determine the courier/carrier to be used. If customer
self repair applies to you, please refer to your specific
HP Hardware Product announcement. You can also
obtain information on this warranty service on the
HP Web site at:

Options and Software
Limited Warranties

The Limited Warranty terms and conditions for most
HP-branded options (HP Options) are as set forth in the
Limited Warranty applicable to the HP Option and are
included in the HP Option product packaging. If your
HP Option is installed in an HP Hardware Product, HP may
provide warranty service for either the period specified in
the warranty documents (HP Option Limited Warranty
Period) that shipped with the HP Option or for the
remaining warranty period of the HP Hardware Product in
which the HP Option is being installed, whichever period is
the longer, but not to exceed three (3) years from the date
you purchased the HP Option. The HP Option Limited
Warranty Period starts from the date of purchase from HP
or an HP authorized reseller. Your dated sales or delivery
receipt, showing the date of purchase of the HP Option, is
your warranty start date. See your HP Option Limited
Warranty for more details. Non-HP options are provided
“AS IS”. However, non-HP manufacturers and suppliers may
provide warranties directly to you.

http://www.hp.com/support

7

EXCEPT AS PROVIDED IN THE APPLICABLE SOFTWARE
END-USER LICENSE OR PROGRAM LICENSE
AGREEMENT, OR IF OTHERWISE PROVIDED UNDER
LOCAL LAW, SOFTWARE PRODUCTS, INCLUDING ANY
SOFTWARE PRODUCTS, FREEWARE (as defined below)
OR THE OPERATING SYSTEM PREINSTALLED BY HP ARE
PROVIDED “AS IS” AND WITH ALL FAULTS, AND HP
HEREBY DISCLAIMS ALL OTHER WARRANTIES AND
CONDITIONS, EITHER EXPRESS, IMPLIED, OR
STATUTORY, INCLUDING, BUT NOT LIMITED TO,
WARRANTIES OF TITLE AND NON- INFRINGEMENT,
ANY IMPLIED WARRANTIES, DUTIES OR CONDITIONS
OF MERCHANTABILITY, OF FITNESS FOR A PARTICULAR
PURPOSE, AND OF LACK OF VIRUSES. Some
states/jurisdictions do not allow exclusion of implied
warranties or limitations on the duration of implied
warranties, so the above disclaimer may not apply to you
in its entirety. TO THE MAXIMUM EXTENT PERMITTED BY
APPLICABLE LAW, IN NO EVENT SHALL HP OR ITS
SUPPLIERS BE LIABLE FOR ANY SPECIAL, INCIDENTAL,
INDIRECT, OR CONSEQUENTIAL DAMAGES
WHATSOEVER (INCLUDING, BUT NOT LIMITED TO,
DAMAGES FOR LOSS OF PROFITS OR CONFIDENTIAL
OR OTHER INFORMATION, FOR BUSINESS
INTERRUPTION, FOR PERSONAL INJURY, FOR LOSS OF
PRIVACY ARISING OUT OF OR IN ANY WAY RELATED
TO THE USE OF OR INABILITY TO USE THE SOFTWARE
PRODUCT), EVEN IF HP OR ANY SUPPLIER HAS BEEN
ADVISED OF THE POSSIBILITY OF SUCH DAMAGES
AND EVEN IF THE REMEDY FAILS OF ITS ESSENTIAL
PURPOSE. Some states/jurisdictions do not allow the
exclusion or limitation of incidental or consequential
damages, so the above limitation or exclusion may not
apply to you.

HP’s only warranty obligations with respect to software
distributed by HP under the HP brand name are set forth
in the applicable end-user license or program license
agreement provided with that software. If the removable
media on which HP distributes the software proves to be
defective in materials or workmanship within thirty (30)
days of purchase, your sole remedy shall be to return the
removable media to HP for replacement. For blank tape
removable media, please refer to the following Web site.

http://h20000.www2.hp.com/bizsupport/
TechSupport/Document.jsp?objectID=lpg50101

It is your responsibility to contact non-HP manufacturers or
suppliers for their warranty support.

Software Technical Support

Software Technical Support for your HP Software, HP
pre-installed third-party software, and third-party software
purchased from HP is available from HP via multiple contact
methods, including electronic media and telephone, for
thirty (30) days from date of purchase. See “Contacting
HP” for online resources and telephone support. Any
exceptions to this will be specified in your End User License
Agreement (EULA).

Software Technical Support includes assistance with:

Answering your installation questions (how-to, first steps,

•

and prerequisites).
Setting up and configuring the software (how-to and first

•

steps). Excludes
and network configuration.

Interpreting system error messages.

•

Isolating system problems to software usage problems.

•

Obtaining support pack information or updates.

•

Software technical support does NOT include assistance with:

Generating or diagnosing user-generated programs or

•

source codes
Installing non-HP products.

•

system optimization, customization

Contacting HP

If your product fails during the Limited Warranty Period and
the suggestions in the product documentation do not solve
the problem, you can receive support by doing the
following:

Locate your nearest HP Support location via the World
Wide Web at:

http://www.hp.com/support

Contact your authorized HP dealer or Authorized Service
Provider and be sure to have the following information
available before you call HP:

Product serial number, model name, and model number

•

Applicable error messages

•

Add-on options

•

Operating system

•

Third-party hardware or software

•

Detailed questions

•

8

END-USER LICENSE AGREEMENT

PLEASE READ CAREFULLY BEFORE USING THIS
EQUIPMENT: This End-User license Agreement (“EULA”) is
a legal agreement between (a) you (either an individual
or a single entity) and (b) Hewlett-Packard Company
(“HP”) that governs your use of any Software Product,
installed on or made available by HP for use with your
HP product (“HP Product”), that is not otherwise subject to
a separate license agreement between you and HP or its
suppliers. Other software may contain a EULA in its online
documentation. The term “Software Product” means
computer software and may include associated media,
printed materials and “online” or electronic
documentation. An amendment or addendum to this
EULA may accompany the HP Product.

RIGHTS IN THE SOFTWARE PRODUCT ARE OFFERED
ONLY ON THE CONDITION THAT YOU AGREE TO ALL
TERMS AND CONDITIONS OF THIS EULA. BY
INSTALLING, COPYING, DOWNLOADING, OR
OTHERWISE USING THE SOFTWARE PRODUCT, YOU
AGREE TO BE BOUND BY THE TERMS OF THIS EULA. IF
YOU DO NOT ACCEPT THESE LICENSE TERMS, YOUR
SOLE REMEDY IS TO RETURN THE ENTIRE UNUSED
PRODUCT (HARDWARE AND SOFTWARE) WITHIN 14
DAYS FOR A REFUND SUBJECT TO THE REFUND POLICY
OF YOUR PLACE OF PURCHASE.

1. GRANT OF LICENSE. HP grants you the following
rights provided you comply with all terms and conditions
of this EULA:

a. Use. You may use the Software Product on a single
computer (“Your Computer”). If the Software Product is
provided to you via the internet and was originally
licensed for use on more than one computer, you may
install and use the Software Product only on those
computers. You may not separate component parts of the
Software Product for use on more than one computer. You
do not have the right to distribute the Software Product.
You may load the Software Product into Your Computer’s
temporary memory (RAM) for purposes of using the
Software Product.

b. Storage. You may copy the Software Product into the
local memory or storage device of the HP Product.

c. Copying. You may make archival or back-up copies of
the Software Product, provided the copy contains all of
the original Software Product’s proprietary notices and
that it is used only for back-up purposes.

d. Reservation of Rights. HP and its suppliers reserve all
rights not expressly granted to you in this EULA.

e. Freeware. Notwithstanding the terms and conditions of
this EULA, all or any portion of the Software Product which
constitutes non-proprietary HP software or software
provided under public license by third parties (“Freeware”),
is licensed to you subject to the terms and conditions of the
software license agreement accompanying such Freeware
whether in the form of a discrete agreement, shrink wrap
license or electronic license terms accepted at time of
download. Use of the Freeware by you shall be governed
entirely by the terms and conditions of such license.

f. Recovery Solution. Any software recovery solution
provided with/for your HP Product, whether in the form of a
hard disk drive-based solution, an external media-based
recovery solution (e.g. floppy disk, CD or DVD) or an
equivalent solution delivered in any other form, may only
be used for restoring the hard disk of the HP Product
with/for which the recovery solution was originally
purchased. The use of any Microsoft operating system
software contained in such recovery solution shall be
governed by the Microsoft License Agreement.

2. UPGRADES. To use a Software Product identified as an
upgrade, you must first be licensed for the original Software
Product identified by HP as eligible for the upgrade. After
upgrading, you may no longer use the original Software
Product that formed the basis for your upgrade eligibility.

3. ADDITIONAL SOFTWARE. This EULA applies to updates
or supplements to the original Software Product provided
by HP unless HP provides other terms along with the update
or supplement. In case of a conflict between such terms, the
other terms will prevail.

4. TRANSFER.

a. Third Party. The initial user of the Software Product may
make a one-time transfer of the Software Product to another
end user. Any transfer must include all component parts,
media, printed materials, this EULA, and if applicable, the
Certificate of Authenticity. The transfer may not be an
indirect transfer, such as a consignment. Prior to the
transfer, the end user receiving the transferred product must
agree to all the EULA terms. Upon transfer of the Software
Product, your license is automatically terminated.

b. Restrictions. You may not rent, lease or lend the Software
Product or use the Software Product for commercial
timesharing or bureau use. You may not sublicense, assign
or transfer the license or Software Product except as
expressly provided in this EULA.

9

5. PROPRIETARY RIGHTS. All intellectual property rights in
the Software Product and user documentation are owned
by HP or its suppliers and are protected by law, including
but not limited to United States copyright, trade secret,
and trademark law, as well as other applicable laws and
international treaty provisions. You shall not remove any
product identification, copyright notices or proprietary
restrictions from the Software Product.

6. LIMITATION ON REVERSE ENGINEERING. You may
not reverse engineer, decompile, or disassemble the
Software Product, except and only to the extent that the
right to do so is mandated under applicable law
notwithstanding this limitation or it is expressly provided
for in this EULA.

7. TERM. This EULA is effective unless terminated or
rejected. This EULA will also terminate upon conditions set
forth elsewhere in this EULA or if you fail to comply with
any term or condition of this EULA.

8. CONSENT TO USE OF DATA. You agree that HP and
its affiliates may collect and use technical information you
provide in relation to support services related to the
Software Product. HP agrees not to use this information in
a form that personally identifies you except to the extent
necessary to provide such services.

9. DISCLAIMER OF WARRANTIES. TO THE MAXIMUM
EXTENT PERMITTED BY APPLICABLE LAW, HP AND ITS
SUPPLIERS PROVIDE THE SOFTWARE PRODUCT “AS IS”
AND WITH ALL FAULTS, AND HEREBY DISCLAIM ALL
OTHER WARRANTIES AND CONDITIONS, EITHER
EXPRESS, IMPLIED, OR STATUTORY, INCLUDING, BUT
NOT LIMITED TO, WARRANTIES OF TITLE AND NON­INFRINGEMENT, ANY IMPLIED WARRANTIES, DUTIES
OR CONDITIONS OF MERCHANTABILITY, OF FITNESS
FOR A PARTICULAR PURPOSE, AND OF LACK OF
VIRUSES ALL WITH REGARD TO THE SOFTWARE
PRODUCT. Some states/jurisdictions do not allow
exclusion of implied warranties or limitations on the
duration of implied warranties, so the above disclaimer
may not apply to you in its entirety.

10. LIMITATION OF LIABILITY. Notwithstanding any
damages that you might incur, the entire liability of HP
and any of its suppliers under any provision of this EULA
and your exclusive remedy for all of the foregoing shall
be limited to the greater of the amount actually paid by
you separately for the Software Product or U.S. $5.00.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE
LAW, IN NO EVENT SHALL HP OR ITS SUPPLIERS BE

LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, OR
CONSEQUENTIAL DAMAGES WHATSOEVER
(INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR
LOSS OF PROFITS OR CONFIDENTIAL OR OTHER
INFORMATION, FOR BUSINESS INTERRUPTION, FOR
PERSONAL INJURY, FOR LOSS OF PRIVACY ARISING OUT
OF OR IN ANY WAY RELATED TO THE USE OF OR
INABILITY TO USE THE SOFTWARE PRODUCT, OR
OTHERWISE IN CONNECTION WITH ANY PROVISION
OF THIS EULA, EVEN IF HP OR ANY SUPPLIER HAS BEEN
ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND
EVEN IF THE REMEDY FAILS OF ITS ESSENTIAL PURPOSE.
Some states/jurisdictions do not allow the exclusion or
limitation of incidental or consequential damages, so the
above limitation or exclusion may not apply to you.

11. U.S. GOVERNMENT CUSTOMERS. Consistent with
FAR 12.211 and 12.212, Commercial Computer Software,
Computer Software Documentation, and Technical Data for
Commercial Items are licensed to the U.S. Government
under HP’s standard commercial license.

12. COMPLIANCE WITH EXPORT LAWS. You shall comply
with all laws and regulations of the United States and other
countries/regions (“Export Laws”) to assure that the
Software Product is not (1) exported, directly or indirectly,
in violation of Export Laws, or (2) used for any purpose
prohibited by Export Laws, including, without limitation,
nuclear, chemical, or biological weapons proliferation.

13. CAPACITY AND AUTHORITY TO CONTRACT. You
represent that you are of the legal age of majority in your
state of residence and, if applicable, you are duly
authorized by your employer to enter into this contract.

14. APPLICABLE LAW. This EULA is governed by the laws of
the State of California, U.S.A.

15. ENTIRE AGREEMENT. This EULA (including any
addendum or amendment to this EULA which is included
with the HP Product) is the entire agreement between you
and HP relating to the Software Product and it supersedes
all prior or contemporaneous oral or written
communications, proposals and representations with
respect to the Software Product or any other subject matter
covered by this EULA. To the extent the terms of any HP
policies or programs for support services conflict with the
terms of this EULA, the terms of this EULA shall control.

Rev. 10/03

10

DECLARATION OF CONFORMITY

according to ISO/IEC Guide 22 and EN 45014

Manufacturer’s name: Hewlett-Packard Company
Manufacturer’s address: Hewlett-Packard Company

10500 Ridgeview Court
Cupertino, CA. 95014

declares, that the product(s):

Product: Personal computer
Model Number(s): S0000, SR1000, SA4000, m000, m1000, m5000, d1000,

a000, t000, x5000, w1000 series.

a1000, t3000, d4000, w5000, m7000, Z500, s7000.
Product Options: All, (including refurbish)

conform(s) to the following product specifications:

Safety: IEC 60950: 1999 / EN60950: 2000

IEC 60825-1:1993 +A1 / EN 60825-1:1994 +A11 Class 1 (Laser/LED)
GB4943: 2001

EMC: CISPR 22: 1997 / EN 55022: 1998 +A1 Class B
CISPR 24: 1997 / EN 55024: 1998
IEC 61000-3-2:2000 / EN 61000-3-2: 2000
IEC 61000-3-3:1994 + A1: 2001 / EN 61000-3-3: 1995 + A1: 2001
GB9254: 1998
FCC Title 47 CFR, Part 15 Class B / ICES-002, issue 2
AS/NZS CISPR 22: 2002

Telecom: TBR 21: 1998, EG 201 121: 1998

Radio: ETSI 300-826 General EMC requirements for Radio equipment

ETSI 300-328 Technical requirements for Radio equipment

Supplementary Information:

The product herewith complies with the requirements of the Low Voltage Directive 73/23/EEC, the EMC Directive 89/336/EEC and the
R&TTE Directive 1999/5/EC and carries the “CE Marking” accordingly.

This device complies with Part 15 of FCC rules. Operation is subject to the following two conditions: (1) this device may not cause
harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired
operation.

Cupertino, CA. USA June. 1, 2005

For regulatory compliance information only, contact:

Australia Contact: Product Regulations Manager, Hewlett-Packard Australia Ltd., 31-41 Joseph Street, Blackburn, Victoria 3130

European Contact: Hewlett-Packard GmbH, HQ-TRE, Herrenberger Straße 140, 71034 Böblingen, Germany (FAX: [phone]).

North America Contact: Hardware Quality Eng. Manager, Hewlett-Packard, CPC, 10500 Ridgeview Ct., Cupertino, CA 95015-4010. Phone: [phone]

11

Operating Specifications

Electrical ratings: AC INPUT 100–127V, 4A or 6A*

200–240V, 2A or 3A*

50/60 Hz

Operating temperature: 5° to 35° C

Storage temperature: –30° to 65° C

Operating humidity: 15 to 80% @ 26° C

Operating altitude: 0–2286 m

Storage altitude: 0–4572 m

*Refer to your PC’s ratings label located on the back of the PC to determine exact electrical rating.

Regulatory and Safety Information

WARNING: Text set off in this manner indicates
that failure to follow directions could result in
damage to equipment, loss of information,
bodily harm, or loss of life.

WARNING: The PC is heavy; be sure to use
ergonomically correct lifting procedures when
moving the computer.

WARNING: Please read the “Additional Safety
Information” located later in this document
before installing and connecting your PC to the
electrical power system.

Batteries are delivered with this product. When empty, do
not throw them away but collect as small chemical waste.

ENERGY STAR® Compliance

Products marked with the ENERGY

®

STAR

logo on the packaging box
qualify with the U.S. Environmental
Protection Agency’s ENERGY STAR
guidelines for energy efficiency.

Products with the ENERGY STAR
less energy, help you save money on utility bills, and help
protect the environment.

ENERGY STAR

®

is a registered trademark owned by the U.S.

government.

®

®

label are designed to use

Australia Telecom Statement

The computer must be connected to the Telecommunication
Network through a line cord that meets the requirements of
ACA Technical Standard TS008.

WARNING: Modems without integral RJ-11 that
are shipped with this computer must be installed
only in devices displaying the A-tick.

New Zealand Telecom Statement

The grant of a Telepermit for any item of terminal equipment
indicates only that Telecom has accepted that the item
complies with minimum conditions for connection to its
network. It indicates no endorsement of the product by
Telecom, nor does it provide any sort of warranty. Above
all, it provides no assurance that any item will work correctly
in all respects with another item of Telepermitted equipment
of a different make or model, nor does it imply that any
product is compatible with all of Telecom’s network services.

12

Some parameters required for compliance with Telecom’s

WARNING: To reduce the possibility of an electric

WARNING: Do not operate the computer with the

battery is incorrectly replaced. Replace only with

Telepermit requirements are dependent on the equipment
(PC) associated with this modem. The associated equipment
shall be set to operate within the following limits for
compliance with Telecom’s specification:

For automatically initiated calls to the same

•

number:
(a) There shall be no more than 10 call attempts to the

same number within any 30-minute period for a single
manual call initiation.

And

(b) The equipment shall be on the hook for a period of
not less than 30 seconds between the end of one attempt
and the beginning of the next attempt.

For automatically initiated calls to different

•

numbers: The equipment shall be on-hook for a period
of not less than 5 seconds between the end of one
attempt and the beginning of the next attempt.

For automatically answered incoming calls:

•

Incoming calls shall be answered between 3 and 30
seconds of the first ring.

For correct operation of the ringers in each device, the total
of the RNs (ringer numbers) of all devices connected to a
single line at any time should not exceed 5. The RN can be
found printed on the Telepermit Label.

WARNING: When using this device, basic safety
precautions should always be followed to reduce
the risk of fire, electric shock, and injury to
persons, including the following:

Do not use this product near water; for

•

example, near a bathtub, wash bowl, kitchen
sink, or laundry tub, in a wet basement, or
near a swimming pool.

Avoid using this product during an electrical

•

storm. There may be a remote risk of electric
shock from lightning.

Do not use this product to report a gas leak in

•

the vicinity of the leak.
Always disconnect the modem cable before

•

opening the equipment enclosure or touching
an uninsulated modem cable, jack, or internal
components.

If this product was not provided with a

•

telephone line cord, use only No. 26 AWG or
larger telecommunication line cord in order to
reduce the risk of fire.

Do not plug a modem or telephone cable into

•

the Network Interface Card (NIC) receptacle.

SAVE THESE INSTRUCTIONS

Additional Safety Information

This product has not been evaluated for connection to an
“IT” power system (an AC distribution system with no direct
connection to earth, according to IEC 60950).

AC Power Safety Warning

WARNING: Install the computer near an AC
outlet. The AC power cord is your PC’s main AC
disconnecting device and must be easily
accessible at all times. For your safety, the
power cord provided with your PC has a
grounded plug. Always use the power cord with
a properly grounded wall outlet, to avoid the
risk of electrical shock.

WARNING: Your PC is provided with a voltage
select switch for use in a 115 or 230V power
system. The voltage select switch has been pre­set to the correct voltage setting for use in the
particular country/region where it was initially
sold. Changing the voltage select switch to the
incorrect position can damage your PC and void
any implied warranty.

shock from the telephone network, plug your
computer into the AC outlet before connecting it
to the telephone line. Also, disconnect the
telephone line before unplugging your computer
from the AC power outlet.

WARNING: Always disconnect the modem cord
from the telephone system before installing or
removing your computer cover.

cover removed.

WARNING: For your safety, always unplug the
PC from its power source and from any
telecommunications systems (such as telephone
lines), networks, or modems before performing
any service procedures. Failure to do so may
result in personal injury or equipment damage.
Hazardous voltage levels are inside the power
supply and modem of this product.

Lithium Battery Caution

WARNING: The PC uses a lithium battery, type
CR2032. There is danger of an explosion if the

the same, or equivalent, type recommended by
the manufacturer. Dispose of used batteries
according to the manufacturer’s instructions.

13

Laser Safety Statement

Class 1 LED Product

The CD and DVD drives contain a laser system and are
classified as a “Class 1 Laser Product” under a U.S.
Department of Health and Human Services (DHHS)
Radiation Performance Standard according to the Radiation
Control for Health and Safety Act of 1968.

Should the unit ever require maintenance, contact an
authorized service location.

WARNING: Use of controls, adjustments, or
performance procedures other than those
specified in the Upgrading and Servicing Guide
may result in hazardous radiation exposure. To
prevent direct exposure to laser beam, do not
try to open the enclosure of the CD or DVD
drives.

Laser Product Label

The following label or equivalent is located on the surface of
laser products:

This label indicates that the
product is classified as a
CLASS 1 LASER PRODUCT.
This label appears on a
laser device installed in
your product.

TV Antenna Connectors Protection

External Television Antenna Grounding

If an outside antenna or cable system is connected to the
product, be sure the antenna or cable system is electrically
grounded so as to provide some protection against voltage
surges and built-up static charges. Article 810 of the
National Electrical Code, ANSI/NFPA 70, provides
information with regard to proper electrical grounding of the
mast and supporting structure, grounding of the lead-in wire
to an antenna-discharge unit, size of grounding conductors,
location of antenna-discharge unit, connection to grounding
electrodes, and requirements for the grounding electrode.

Lightning Protection

For added protection of any product during a lightning
storm, or when it is left unattended and unused for long
periods of time, unplug the product from the wall outlet and
disconnect the antenna or cable system. This will prevent
damage to the product from lightning and power line
surges.

Power Lines

An outside antenna system should not be located in the
vicinity of overhead power lines or other electric light or
power circuits, or where it can fall into such power lines or
circuits.

WARNING: When installing an outside antenna
system extreme care should be taken to keep
from touching such power lines or circuits as
contact with them could be fatal.

The information contained herein is subject to change
without notice.

14

Copyright © 2004–2006 Hewlett-Packard
Development Company, L.P.

Printed in