HP Compaq Presario S7300CL, Compaq Presario SR1010NX, Compaq Presario SR1010V, Compaq Presario SR1011NX, Compaq Presario SR1012NX Warranty and Support Guide

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Compaq Presario Desktop Products

Warranty and Support Guide

 1 Year Parts and Labor  1 Year Te chni cal Te lepho ne Su ppor t  24 Hours a Day, 7 Days a Week

IMPORTANT NOTE

If you experience a problem with your new Presario, DO NOT RETURN YOUR COMPUTER TO YOUR RETAILER. At Compaq, we take pride in our ability to service your needs. We are available 24 hours a day, 7 days a week. We have specialists available to help you with your technical support questions as they arise via the Web or phone (see Contact Numbers chart within this document). As our valued customer, we want to make sure that your support needs are met and any issues resolved as quickly as possible.

This document includes warranty information for the United States, Canada, and the Caribbean.

The information in this document is subject to change without notice.

Before contacting Compaq Customer Support Center, it’s important to have the following information handy. Please take a moment to write down your product information for future reference.

Model Number: _____________________________________________________________

Serial Number: ______________________________________________________________

Purchase Date: ______________________________________________________________

System or Product Number: ___________________________________________________

Microsoft, Windows, Windows XP are trademarks of Microsoft Corporation in the U.S. and other countries/regions.

Intel, Pentium, Intel Inside, and Celeron are trademarks of Intel Corporation.

All other product names mentioned herein may be trademarks of their respective companies.

HP shall not be liable for technical or editorial errors or omissions contained herein. The information in this document is provided “as is” without warranty of any kind and is subject to change without notice. The warranties for HP products are set forth in the express limited warranty statements accompanying such products. Nothing herein

should be construed as constituting an additional warranty.

WARNING: Text set off in this manner indicates that failure to follow directions could result in damage to equipment, loss of information, bodily harm, or loss of life.

Don’t Forget to Register!

Registering your Compaq product is quick, easy, and offers you access to subscriptions and notifications such as:

E-mail updates containing notifications about product

•

enhancements, the most recent support alerts and driver updates specific to the product(s) you own.

The newsgram, our monthly online magazine packed full

•

of product news, support tips, project ideas, and much more. Visit us at

http://subscription.support.hp.com

to explore a sample newsgram. You can register your computer by visiting us online at

www.register.hp.com

Compaq Support Process

Compaq offers a wide variety of service and support options that are available around the clock for Compaq customers with products that are either in or out of warranty. If you have a question or a problem arises, for the fastest service we suggest that you seek assistance from Compaq service and support in the following manner.

1 Use the Help and Support features that are installed

with your product and refer to your product documentation for specific instructions and troubleshooting information.

2 Visit Compaq online service and support at

www.compaq.com/consumersupport

Compaq online service and support is available to all Compaq customers for the life of their Compaq products. It is always available and is your fastest source for up-todate product information and expert assistance that includes:

• Fast access to qualified online support specialists.

• Lifetime access to customer communities where you

can join discussions, review information, and collaborate with other users just like yourself.

• Software and driver updates for your product.

• Valuable product and troubleshooting information for

common problems.

• Proactive product updates, support alerts, and

newsgrams are available when you register your product.

3 Contact Compaq Customer Care by phone 24 hours a

day, seven days a week in both English and Spanish (U.S. only) via 1-(800)-652-6672 [1-(800)-OK Compaq]. Canadian customers can reach us at the same number for support in both English and French. When you call please have your product model number, serial number, and date of purchase available. Telephone support is free during your limited warranty period.

Software Support

America Online

U.S.: 1-888-346-3704 — Canada: 1-888-265-4357 www.aol.com

AT&T WorldNet

1-800-400-1447 — www.att.net

CompuServe 2000

1-800-944-9871 — www.compuserve.com

Corel

www3.corel.com

Detto Technologies

1-866-338-8663 — www.detto.com

EarthLink

Dial-up customer service: 1-800-890-6356 Dial-up technical support: 1-800-890-5128 Broadband customer service and technical support:

1-888-829-8466 www.earthlink.net

InterVideo

510-651-0888 www.intervideo.com/home

Microsoft Network

1-800-386-5550 — www.support.msn.com

MusicMatch

www.musicmatch.com

Quicken Basic (Intuit)

1-900-555-4688 — www.intuit.com

Veritas (only CD-RW and DVD+RW/+R models)

www.veritas.com

Yahoo! — User Support

www.yahoo.com

When should I contact Compaq

Compaq Out-of-Warranty

online service and support?

For many common problems and requests, Compaq online service and support is your fastest link to up-to-date product information and expert assistance. Visit www.compaq.com/consumersupport to:

Download current software and drivers for your product.

•

Troubleshoot common printing problems.

•

Diagnose performance issues with your PC.

•

Find user manuals and documentation for your product.

•

When should I contact Compaq phone service and support?

When your problem cannot be solved through Compaq online service and support, qualified support specialists are available 24 hours a day via 1-(800)-652-6672 [1-(800)-OK Compaq] to provide expert assistance. Call Compaq Customer Care when:

You either do not have Internet access, or cannot connect

•

to the Internet to visit

www.compaq.com/consumersupport

Your product Quick Help does not identify or help solve

•

your problem. There is obvious damage or a mechanical breakdown

•

with your product rendering it inoperable.

Note: Support options, availability, and hours vary by product, country/region, and language and are subject to change.

For Caribbean

http://clac.compaq.com/soporte/index.html

Aruba: 800-8000 or 877-219-8671

Bahamas: 1-800-799-3477

Barbados: 1-800-796-9602

Jamaica: 1-800-799-3477

Trinidad: 1-800-799-3477

Support Options

Compaq online service and support

Compaq online service and support is available at www.compaq.com/consumersupport to all Compaq customers for the life of their Compaq products. It is always open and is your fastest source for up-to-date product information and expert assistance.

Phone support

Even after your warranty has ended, Compaq can still provide you with service and support options.

For Visa and MasterCard holders in the United States or

•

calls from Canada, please call 1-(800)-652-6672 [1-(800)-OK Compaq]. The fee is U.S. $40* per call, charged to your Visa or MasterCard.

*Prices are subject to change without notice and may vary based on your product.

Recycle — HP/Compaq Planet Partners

Compaq is sensitive to the environment and has a program, Planet Partners, to make it simple for us to reclaim your old product for recycling. Compaq will help you recycle your old equipment even if it is not a Compaq product; we take back all makes and models. Visit our Web site to find out how easy it is to recycle: www.hp.com/recycle

Obtaining a Warranty Upgrade

Protect your investment!

Upgrade your standard factory warranty for up to three years with the Care Pack. Service coverage begins on product purchase date and you must purchase the pack within the first year after product purchase. The hardware service offering will be determined based on the outcome of system self-test programs run by the customer through the initial call to Customer Care.

For more information visit www.hp.com/hps/carepack or call 1-888-999-4747.

COMPAQ PRESARIO DESKTOP PRODUCTS

LIMITED WARRANTY AND TECHNICAL SUPPORT

General Terms

EXCEPT AS EXPRESSLY SET FORTH IN THIS LIMITED WARRANTY, HEWLETT-PACKARD MAKES NO OTHER WARRANTIES OR CONDITIONS, EXPRESSED OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. HP EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS NOT STATED IN THIS LIMITED WARRANTY. ANY IMPLIED WARRANTIES THAT MAY BE IMPOSED BY LAW ARE LIMITED IN DURATION TO THE LIMITED WARRANTY PERIOD. SOME STATES OR COUNTRIES/REGIONS DO NOT ALLOW A LIMITATION ON HOW LONG AN IMPLIED WARRANTY LASTS OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR CONSUMER PRODUCTS. IN SUCH STATES OR COUNTRIES/REGIONS, SOME EXCLUSIONS OR LIMITATIONS OF THIS LIMITED WARRANTY MAY NOT APPLY TO YOU.

This Limited Warranty applies to the Compaq branded hardware products sold by or leased from Hewlett-Packard Company, its subsidiaries, affiliates, authorized resellers, or country/region distributors (collectively referred to in this Limited Warranty as “HP”) with this Limited Warranty. This Limited Warranty is applicable in all countries/regions and may be enforced in any country/region where HP or its authorized service providers offer warranty service subject to the terms and conditions set forth in this Limited Warranty. However, warranty service availability and response times may vary from country/region to country/region and may also be subject to registration requirements in the country/region of purchase.

HP warrants that the Compaq hardware product and all the internal components of the product that you have purchased or leased from HP are free from defects in materials or workmanship under normal use during the Limited Warranty Period. The Limited Warranty Period starts on the date of purchase or lease from HP. Your dated sales or delivery receipt, showing the date of purchase or lease of the product, is your proof of the purchase or lease date. You may be required to provide proof of purchase or lease as a condition of receiving warranty service. You are entitled to warranty service according to the terms and conditions of this document if a repair to your Compaq branded hardware is required within the Limited Warranty Period. This Limited Warranty extends only to the original purchaser or lessee of this Compaq branded product and is not

transferable to anyone who obtains ownership of the Compaq branded product from the original purchaser or lessee.

Compaq products are manufactured using new materials or new and used materials equivalent to new in performance and reliability. Spare parts may be new or equivalent to new. Spare parts are warranted to be free from defects in material or workmanship for thirty (30) days or for the remainder of the Limited Warranty Period of the Compaq hardware product in which they are installed, whichever is longer.

During the Limited Warranty Period, HP will repair or replace the defective component parts or the hardware product. All component parts or hardware products removed under this Limited Warranty become the property of HP. The replacement part or product takes on either the Limited Warranty status of the removed part or product or the thirty (30) day limited warranty of the spare part. In the unlikely event that your Compaq product has a recurring failure, HP, at its discretion, may elect to provide you with a replacement unit of HP’s choosing that is at least equivalent to your Compaq branded product in hardware performance. HP reserves the right to elect, at its sole discretion, to give you a refund of your purchase price or lease payments (less interest) instead of a replacement. This is your exclusive remedy for defective products.

YOU SHOULD MAKE PERIODIC BACKUP COPIES OF THE DATA STORED ON YOUR HARD DRIVE OR OTHER STORAGE DEVICES AS A PRECAUTION AGAINST POSSIBLE FAILURES, ALTERATION, OR LOSS OF THE DATA. BEFORE RETURNING ANY UNIT FOR SERVICE, BE SURE TO BACK UP DATA AND REMOVE ANY CONFIDENTIAL, PROPRIETARY, OR PERSONAL INFORMATION. HP IS NOT RESPONSIBLE FOR DAMAGE TO OR LOSS OF ANY PROGRAMS, DATA, OR REMOVABLE STORAGE MEDIA. HP IS NOT RESPONSIBLE FOR THE RESTORATION OR REINSTALLATION OF ANY PROGRAMS OR DATA OTHER THAN SOFTWARE INSTALLED BY HP WHEN THE PRODUCT IS MANUFACTURED.

HP does not warrant that the operation of this product will be uninterrupted or error-free. HP is not responsible for damage that occurs as a result of your failure to follow the instructions that came with the Compaq branded product.

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