HP Compaq Presario SR1020T, Compaq Presario SR1020V, Compaq Presario SR1401NX, Compaq Presario SR1403WM, Compaq Presario SR1408HM Warranty and Support Guide
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Warranty and
Support Guide
1 Year Parts and Labor
1 Year Te chni cal Te lepho ne Su ppor t
24 Hours a Day, 7 Days a Week
IMPORTANT NOTE
If you experience a problem with your new Presario, DO NOT RETURN YOUR COMPUTER
TO YOUR RETAILER. We take pride in our ability to service your needs. We are available
24 hours a day, 7 days a week. We have specialists available to help you with your technical
support questions as they arise via the Web or phone (see contact numbers within this
document). We want to make sure that your support needs are met and any issues resolved
as quickly as possible.
This document includes warranty information for the United States, Canada, and the Caribbean.
The information in this document is subject to change without notice.
Before contacting Total Care, it’s important to have the following
information handy. Please take a moment to write down your product
information for future reference.
Product Name: _________________________________________________________________
Model Name: __________________________________________________________________
Serial Number: _________________________________________________________________
Purchase Date: _________________________________________________________________
Don’t Forget to
Register!
Click the registration icon
on your desktop or go to:
www.register.hp.com
NOTE: You can view your PC product number, model
number, and serial number, by pressing the Ctrl, Alt,
and S keys on the keyboard at the same time.
Registration is quick, easy and offers:
E-mail updates containing notifications about product
•
enhancements, the most recent support alerts, and driver
updates specific to the product(s) you own.
The HP newsgram, our monthly online magazine packed
•
full of product news, support tips, project ideas, and
much more. Visit us at:
www.subscription.support.hp.com
Where to Get Help
HP offers a wide variety of service and support options,
which are available around the clock for Compaq-branded
products that are either in or out of warranty.
Options to use when you need help:
1 Check the setup poster and the user documentation for
help with setting up and using your PC.
2 Use the support tools right on your PC.
Help & Support Center for help with
hardware and software questions. Click Start
and then click Help and Support.
PC Tune-up and Repair for tools to keep
your PC running smoothly. Click Start, All
Programs, PC Help and Tools.
SW Repair Wizard guides you through
options to resolve software issues. Click Start,
All Programs, PC Help and Tools.
3 Customer Care Web support. For product
information, driver updates, troubleshooting, support
alerts and important security information, go to:
www.hp.com/support
4 Chat online with a qualified support specialist
using HP Real-time Chat. Available 24 x 7 through the
Help & Support Center on your PC.
5 If you have not solved the problem, you can contact
Total Care by phone 24 hours a day, seven days a week,
in English, Spanish, and French (Canada only) at:
1-(800)-652-6672 (1-800-OK Compaq) or
1-(905)-206-4357 (local to Mississauga)
When you call please have your product model number,
serial number, and date of purchase available. Telephone
support is free during your limited warranty period.
Where is My PC
Documentation?
Documentation is on your PC. Click the
documentation icon on your desktop, or click
Start, All Programs, and click
Documentation. Documentation is also available at
http://www.hp.com/support, on the support page for
your model.
Software Support
America Online
U.S.: 888-346-3704
Canada: 888-265-4357
www.aol.com
Apple — iTunes — www.apple.com
AT&T WorldNet — 800-400-1447 — www.att.net
CompuServe 2000 — 800-944-9871
www.compuserve.com
Corel — www3.corel.com
Detto Technologies — 866-338-8663 — www.detto.com
EarthLink
Dial-up customer service — 800-890-6356
Dial-up technical support — 800-890-5128
Broadband customer service and technical support
888-829-8466
www.earthlink.net
InterVideo — 510-651-0888 — www.intervideo.com
Microsoft Network
800-386-5550
www.support.msn.com
Symantec — Norton AV
www.symantec.com/techsupp
Quicken Basic (Intuit) — 900-555-4688
www.intuit.com
Veritas (only CD-RW and DVD+RW/+R models)
www.veritas.com
Yahoo! — User Support — www.yahoo.com
3
Warranty and License Information
Total Care
Total Care provides fast, friendly, and effective expert
advice for all your Compaq-branded products. If you have a
question or if a problem arises, we offer extensive service
and support options around the clock to better handle your
needs. Go to your PC’s Help and Support Center for the
fastest resolutions. For more information on your support and
services options visit: www.hp.com/go/totalcare
Or
www.hp.ca/totalcare (Canada)
When should I contact Total Care
phone service and support?
The Help and Support Center or other support tools on
•
your PC did not identify or help solve your problem.
You either do not have Internet access or cannot connect
•
to the Internet to use the Customer Care Web support site
or to chat with qualified online support specialists.
There is obvious damage or a mechanical breakdown
•
with your product, and it does not work.
Support specialists are available 24 hours a day via:
1-(800)-652-6672 (1-800-OK Compaq) or
1-(905)-206-4357 (local to Mississauga) to provide
expert assistance.
NOTE: Support options, availability and hours vary by
product, country/region, and language and are subject
to change.
If Necessary: Get Repair
Customer Self Repair
You can easily replace many of the internal and external PC
parts yourself. This is the fastest method of repair, where the
part is conveniently sent with next-day service to your home
or business. We pay the shipping and handling. Detailed
instructions are included to guide you through an easy
repair, and if you have questions, call us for assistance.
This service is free for the duration of the hardware
warranty period.
In some cases, HP will ask for a credit card as collateral for
the part and will charge you for the retail price of the part
if the failed part is not returned within thirty (30) days.
Availability of this program may vary depending on your
country/region.
In-Home Service
If it is needed, we will come right to you. Sometimes, your
PC can be repaired only by a service technician. If this is
the case, we can schedule an onsite visit for an authorized
service technician to come fix your PC.
Pick Up and Return Service
HP will arrange to have your PC picked up and delivered to
a Central Repair Center. We pay for the round-trip shipping
and handling. This service is free for the duration of the
hardware warranty period.
There are a few limitations and exclusions to this warranty
(as well as some important details) and you’ll find them
described, in legal language, beginning on the next page.
Carry-In Service
You also have the option of taking your PC to an
HP Authorized Service Provider (ASP). The ASP can facilitate
the service on your PC. For a select number of ASPs, same
day repair service is available for your convenience. Visit
www.hp.com/support to find the nearest authorized
support provider in your area.
Software Support
HP provides technical software support for 90 days from
the date of purchase. This support includes assistance
with installation, setup, and basic configuration of software
included by HP with the PC, excluding system optimization,
customization, and network configuration. Support for
technical issues caused by viruses or spyware is available
for a fee.
Out-of-Warranty Support Options
Even after your warranty has ended, HP can still
provide you with service and support options on your
Compaq-branded product:
For Visa and MasterCard holders in the United States or
•
calls from Canada, please call Total Care at:
1-(800)-652-6672 (1-800-OK Compaq) or
1-(905)-206-4357 (local to Mississauga).
1 time technical support, $40* U.S. per call
•
1 year unlimited technical support $75* U.S.
•
*Prices are subject to change without notice and may vary
based on your product.
Fees are charged to your Visa or MasterCard.
4
Protect Your Investment
Protect your investment with an Extended Service Plan.
Allow Total Care to provide you with total peace of mind
while you get the most out of your investment. Service
coverage begins on product purchase date and you must
purchase the service within the first year after purchasing the
computer. The hardware service offering will be determined
based on the outcome of system self-test programs run by the
customer through the initial call to Total Care.
For more information please visit
U.S. only
www.hp.com/go/totalcare
or call 1-(866)-234-1377
Canada only
www.hp.ca/totalcare
or call: 877-231-4351
Recycle — HP Planet Partners
HP is sensitive to the environment and has a program, Planet
Partners, to make it simple for us to reclaim your old product
for recycling. HP will help you recycle your old equipment
even if it is not a Compaq-branded product; we take back
all makes and models. Visit our Web site to find out how
easy it is to recycle: www.hp.com/recycle
COMPAQ PRESARIO
DESKTOP PRODUCTS
The Legal Language
DURATION OF LIMITED WARRANTY
Hardware:
Original Systems — 1 year
Technical phone assistance to diagnose
potential hardware issues —
1 year
Hardware Limited Warranty
General Terms
This HP Hardware Limited Warranty gives you, the customer,
express limited warranty rights from HP, the manufacturer.
Please refer to HP’s Web site for an extensive description of
your limited warranty entitlements. In addition, you may also
have other legal rights under applicable local law or special
written agreement with HP.
EXCEPT AS EXPRESSLY SET FORTH IN THIS LIMITED
WARRANTY, HP MAKES NO OTHER WARRANTIES OR
CONDITIONS, EXPRESS OR IMPLIED, INCLUDING ANY
IMPLIED WARRANTIES OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE. HP EXPRESSLY
DISCLAIMS ALL WARRANTIES AND CONDITIONS NOT
STATED IN THIS LIMITED WARRANTY. ANY IMPLIED
WARRANTIES THAT MAY BE IMPOSED BY LAW ARE
LIMITED IN DURATION TO THE LIMITED WARRANTY
PERIOD. SOME STATES OR COUNTRIES/REGIONS DO
NOT ALLOW A LIMITATION ON HOW LONG AN IMPLIED
WARRANTY LASTS OR THE EXCLUSION OR LIMITATION
OF INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR
CONSUMER PRODUCTS. IN SUCH STATES OR
COUNTRIES/REGIONS, SOME EXCLUSIONS OR
LIMITATIONS OF THIS LIMITED WARRANTY MAY NOT
APPLY TO YOU.
THE LIMITED WARRANTY TERMS CONTAINED IN THIS
STATEMENT, EXCEPT TO THE EXTENT LAWFULLY
PERMITTED, DO NOT EXCLUDE, RESTRICT, OR MODIFY
BUT ARE IN ADDITION TO THE MANDATORY STATUTORY
RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT
TO YOU.
This Limited Warranty is applicable in all countries/regions
and may be enforced in any country/region where HP or its
authorized service providers offer warranty service subject
to the terms and conditions set forth in this Limited Warranty.
However, warranty service availability and response times
may vary from country/region to country/region and
may also be subject to registration requirements in the
country/region of purchase. If so, your HP authorized
service provider can provide you with details.
This Limited Warranty applies only to HP-branded and
Compaq-branded hardware products (collectively referred
to in this Limited Warranty as ”HP Hardware Products”)
sold by or leased from Hewlett-Packard Company, its
worldwide subsidiaries, affiliates, authorized resellers, or
country/region distributors (collectively referred to in this
Limited Warranty as ”HP”) with this Limited Warranty. The
term ”HP Hardware Product” is limited to the hardware
components and required firmware. The term ”HP Hardware
Product” DOES NOT include any software applications or
programs; non-HP products or non-HP-branded peripherals.
All non-HP products or non-HP-branded peripherals external
to the HP Hardware Product — such as external storage
subsystems, displays, printers and other peripherals — are
provided ”AS IS” without HP warranty. However, non-HP
manufacturers and suppliers, or publishers may provide their
own warranties directly to you.
HP warrants that the HP Hardware Products that you have
purchased or leased from HP are free from defects in
materials or workmanship under normal use during the
Limited Warranty Period. The Limited Warranty Period starts
5
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