1 Year Parts and Labor
1 Year Te chni cal Te lepho ne Su ppor t
24 Hours a Day, 7 Days a Week
IMPORTANT NOTE
If you experience a problem with your new Presario, DO NOT RETURN YOUR
COMPUTER TO YOUR RETAILER. At Compaq, we take pride in our ability to service
your needs. We are available 24 hours a day, 7 days a week. We have specialists
available to help you with your technical support questions as they arise via the Web
or phone (see Contact Numbers chart within this document). As our valued customer, we
want to make sure that your support needs are met and any issues resolved as quickly as
possible.
This document includes warranty information for the United States, Canada, and the
Caribbean.
The information in this document is subject to change without notice.
Before contacting Compaq Customer Support Center, it’s important to
have the following information handy. Please take a moment to write
down your product information for future reference.
Model Number: _____________________________________________________________
Serial Number: ______________________________________________________________
Microsoft, Windows, Windows XP are trademarks of
Microsoft Corporation in the U.S. and other
countries/regions.
Intel, Pentium, Intel Inside, and Celeron are trademarks of
Intel Corporation.
All other product names mentioned herein may be
trademarks of their respective companies.
HP shall not be liable for technical or editorial errors or
omissions contained herein. The information in this
document is provided “as is” without warranty of any kind
and is subject to change without notice. The warranties for
HP products are set forth in the express limited warranty
statements accompanying such products. Nothing herein
should be construed as constituting an additional
warranty.
WARNING: Text set off in this manner indicates
that failure to follow directions could result in
damage to equipment, loss of information,
bodily harm, or loss of life.
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Don’t Forget to Register!
Registering your Compaq product is quick, easy, and offers
you access to subscriptions and notifications such as:
E-mail updates containing notifications about product
•
enhancements, the most recent support alerts and driver
updates specific to the product(s) you own.
The newsgram, our monthly online magazine packed full
•
of product news, support tips, project ideas, and much
more. Visit us at
http://subscription.support.hp.com
to explore a sample newsgram.
You can register your computer by visiting us online at
www.register.hp.com
Compaq Support Process
Compaq offers a wide variety of service and support
options that are available around the clock for Compaq
customers with products that are either in or out of warranty.
If you have a question or a problem arises, for the fastest
service we suggest that you seek assistance from Compaq
service and support in the following manner.
1 Use the Help and Support features that are installed
with your product and refer to your product
documentation for specific instructions and
troubleshooting information.
2 Visit Compaq online service and support at
www.compaq.com/consumersupport
Compaq online service and support is available to all
Compaq customers for the life of their Compaq products.
It is always available and is your fastest source for up-todate product information and expert assistance that
includes:
• Fast access to qualified online support specialists.
• Lifetime access to customer communities where you
can join discussions, review information, and
collaborate with other users just like yourself.
• Software and driver updates for your product.
• Valuable product and troubleshooting information for
common problems.
• Proactive product updates, support alerts, and
newsgrams are available when you register your
product.
3 Contact Compaq Customer Care by phone 24 hours a
day, seven days a week in both English and Spanish (U.S.
only) via 1-(800)-652-6672 [1-(800)-OK Compaq].
Canadian customers can reach us at the same number for
support in both English and French. When you call please
have your product model number, serial number, and date
of purchase available. Telephone support is free during your
limited warranty period.
Dial-up customer service: 1-800-890-6356
Dial-up technical support: 1-800-890-5128
Broadband customer service and technical support:
1-888-829-8466
www.earthlink.net
InterVideo
510-651-0888
www.intervideo.com/home
Microsoft Network
1-800-386-5550 — www.support.msn.com
MusicMatch
www.musicmatch.com
Quicken Basic (Intuit)
1-900-555-4688 — www.intuit.com
Veritas (only CD-RW and DVD+RW/+R models)
www.veritas.com
Yahoo! — User Support
www.yahoo.com
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When should I contact Compaq
Compaq Out-of-Warranty
online service and support?
For many common problems and requests, Compaq online
service and support is your fastest link to up-to-date product
information and expert assistance. Visit
www.compaq.com/consumersupport to:
Download current software and drivers for your product.
•
Troubleshoot common printing problems.
•
Diagnose performance issues with your PC.
•
Find user manuals and documentation for your product.
•
When should I contact Compaq
phone service and support?
When your problem cannot be solved through Compaq
online service and support, qualified support specialists are
available 24 hours a day via 1-(800)-652-6672
[1-(800)-OK Compaq] to provide expert assistance. Call
Compaq Customer Care when:
You either do not have Internet access, or cannot connect
•
to the Internet to visit
www.compaq.com/consumersupport
Your product Quick Help does not identify or help solve
•
your problem.
There is obvious damage or a mechanical breakdown
•
with your product rendering it inoperable.
Note: Support options, availability, and hours vary by
product, country/region, and language and are subject to
change.
For Caribbean
http://clac.compaq.com/soporte/index.html
Aruba: 800-8000 or 877-219-8671
Bahamas: 1-800-799-3477
Barbados: 1-800-796-9602
Jamaica: 1-800-799-3477
Trinidad: 1-800-799-3477
Support Options
Compaq online service and support
Compaq online service and support is available at
www.compaq.com/consumersupport to all Compaq
customers for the life of their Compaq products. It is always
open and is your fastest source for up-to-date product
information and expert assistance.
Phone support
Even after your warranty has ended, Compaq can still
provide you with service and support options.
For Visa and MasterCard holders in the United States or
•
calls from Canada, please call 1-(800)-652-6672
[1-(800)-OK Compaq]. The fee is U.S. $40* per call,
charged to your Visa or MasterCard.
*Prices are subject to change without notice and may
vary based on your product.
Recycle — HP/Compaq Planet Partners
Compaq is sensitive to the environment and has a program,
Planet Partners, to make it simple for us to reclaim your old
product for recycling. Compaq will help you recycle your
old equipment even if it is not a Compaq product; we take
back all makes and models. Visit our Web site to find out
how easy it is to recycle: www.hp.com/recycle
Obtaining a Warranty Upgrade
Protect your investment!
Upgrade your standard factory warranty for up to three
years with the Care Pack. Service coverage begins on
product purchase date and you must purchase the pack
within the first year after product purchase. The hardware
service offering will be determined based on the outcome of
system self-test programs run by the customer through the
initial call to Customer Care.
For more information visit
www.hp.com/hps/carepack
or call 1-888-999-4747.
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COMPAQ PRESARIO DESKTOP PRODUCTS
LIMITED WARRANTY AND TECHNICAL SUPPORT
General Terms
EXCEPT AS EXPRESSLY SET FORTH IN THIS LIMITED
WARRANTY, HEWLETT-PACKARD MAKES NO OTHER
WARRANTIES OR CONDITIONS, EXPRESSED OR IMPLIED,
INCLUDING ANY IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE. HP EXPRESSLY DISCLAIMS ALL WARRANTIES
AND CONDITIONS NOT STATED IN THIS LIMITED
WARRANTY. ANY IMPLIED WARRANTIES THAT MAY BE
IMPOSED BY LAW ARE LIMITED IN DURATION TO THE
LIMITED WARRANTY PERIOD. SOME STATES OR
COUNTRIES/REGIONS DO NOT ALLOW A LIMITATION
ON HOW LONG AN IMPLIED WARRANTY LASTS OR THE
EXCLUSION OR LIMITATION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES FOR CONSUMER
PRODUCTS. IN SUCH STATES OR COUNTRIES/REGIONS,
SOME EXCLUSIONS OR LIMITATIONS OF THIS LIMITED
WARRANTY MAY NOT APPLY TO YOU.
This Limited Warranty applies to the Compaq branded
hardware products sold by or leased from Hewlett-Packard
Company, its subsidiaries, affiliates, authorized resellers, or
country/region distributors (collectively referred to in this
Limited Warranty as “HP”) with this Limited Warranty. This
Limited Warranty is applicable in all countries/regions and
may be enforced in any country/region where HP or its
authorized service providers offer warranty service subject
to the terms and conditions set forth in this Limited Warranty.
However, warranty service availability and response times
may vary from country/region to country/region and may
also be subject to registration requirements in the
country/region of purchase.
HP warrants that the Compaq hardware product and all the
internal components of the product that you have purchased
or leased from HP are free from defects in materials or
workmanship under normal use during the Limited Warranty
Period. The Limited Warranty Period starts on the date of
purchase or lease from HP. Your dated sales or delivery
receipt, showing the date of purchase or lease of the
product, is your proof of the purchase or lease date. You
may be required to provide proof of purchase or lease as
a condition of receiving warranty service. You are entitled
to warranty service according to the terms and conditions
of this document if a repair to your Compaq branded
hardware is required within the Limited Warranty Period.
This Limited Warranty extends only to the original purchaser
or lessee of this Compaq branded product and is not
transferable to anyone who obtains ownership of the
Compaq branded product from the original purchaser or
lessee.
Compaq products are manufactured using new materials or
new and used materials equivalent to new in performance
and reliability. Spare parts may be new or equivalent to
new. Spare parts are warranted to be free from defects in
material or workmanship for thirty (30) days or for the
remainder of the Limited Warranty Period of the Compaq
hardware product in which they are installed, whichever is
longer.
During the Limited Warranty Period, HP will repair or
replace the defective component parts or the hardware
product. All component parts or hardware products removed
under this Limited Warranty become the property of HP. The
replacement part or product takes on either the Limited
Warranty status of the removed part or product or the
thirty (30) day limited warranty of the spare part. In the
unlikely event that your Compaq product has a recurring
failure, HP, at its discretion, may elect to provide you with
a replacement unit of HP’s choosing that is at least
equivalent to your Compaq branded product in hardware
performance. HP reserves the right to elect, at its sole
discretion, to give you a refund of your purchase price or
lease payments (less interest) instead of a replacement. This
is your exclusive remedy for defective products.
YOU SHOULD MAKE PERIODIC BACKUP COPIES OF THE
DATA STORED ON YOUR HARD DRIVE OR OTHER
STORAGE DEVICES AS A PRECAUTION AGAINST
POSSIBLE FAILURES, ALTERATION, OR LOSS OF THE DATA.
BEFORE RETURNING ANY UNIT FOR SERVICE, BE SURE
TO BACK UP DATA AND REMOVE ANY CONFIDENTIAL,
PROPRIETARY, OR PERSONAL INFORMATION. HP IS
NOT RESPONSIBLE FOR DAMAGE TO OR LOSS OF ANY
PROGRAMS, DATA, OR REMOVABLE STORAGE MEDIA.
HP IS NOT RESPONSIBLE FOR THE RESTORATION OR
REINSTALLATION OF ANY PROGRAMS OR DATA OTHER
THAN SOFTWARE INSTALLED BY HP WHEN THE
PRODUCT IS MANUFACTURED.
HP does not warrant that the operation of this product will
be uninterrupted or error-free. HP is not responsible for
damage that occurs as a result of your failure to follow the
instructions that came with the Compaq branded product.
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