HP Compaq Presario CQ62-410US, Compaq Presario CQ62-411NR, Compaq Presario CQ62z-300 CTO Notebook Essentials
Notebook Essentials
For more information about HP products and services, see the HP Web site at
http://www.hp.com.
© Copyright 2010 Hewlett-Packard Development Company, L.P.
Windows and Windows Vista are U.S. registered trademarks of Microsoft Corporation.
The information contained herein is subject to change without notice. The only
warranties for HP products and services are set forth in the express warranty statements
accompanying such products and services. Nothing herein should be construed as
constituting an additional warranty. HP shall not be liable for technical or editorial
errors or omissions contained herein.
Part number: 539908-001
User Guides
HP is committed to reducing the environmental impact of our products. As part of this effort,
we provide user guides and learning centers on your computer hard drive in Help and
Support. Additional support and updates to the user guides are available on the Web.
Windows Users
Looking for more user guides? They are on your computer. Click: Start > Help
and Support > User Guides
Linux Users
Looking for more user guides? You can find them on the
came with your computer.
Subscription Services for Business Notebook
Keep this product up to date with the latest drivers, patches, and notifications.
Sign up now at
www.hp.com/go/alerts to receive e-mail alert notifications.
User Guides
disc that
End User License Agreement (EULA)
BY INSTALLING, COPYING, DOWNLOADING, OR OTHERWISE USING ANY
SOFTWARE PRODUCT PRE-INSTALLED ON THIS PC, YOU AGREE TO BE BOUND
BY THE TERMS OF THE HP EULA. IF YOU DO NOT ACCEPT THESE LICENSE
TERMS, YOUR SOLE REMEDY IS TO RETURN THE ENTIRE UNUSED PRODUCT
(HARDWARE AND SOFTWARE) WITHIN 14 DAYS FOR A REFUND SUBJECT TO
THE REFUND POLICY OF YOUR PLACE OF PURCHASE. For any further information
or for requesting a full refund of the PC, please contact your local point of sale (the seller).
Contacting Customer Support
If the information provided in your User Guide or Learning Center does not address your
questions, you can contact HP Customer Support at:
www.hp.com/go/contactHP
Here you can:
■ Chat online with an HP technician.
When technical support chat is not available in a particular language, it is
✎
available in English.
■ E-mail HP Customer Support.
■ Find HP Customer Support worldwide telephone numbers.
■ Locate an HP service center.
Serial Number Label Information
The serial number label, located on the bottom of the computer, provides important
information that you may need when contacting technical support.
1
Product name 4 Warranty period
2 Serial number 5 Model description (select models)
3 Product number
Warranty Information
You may find the expressly provided HP Limited Warranty applicable to your product in the
start menu on your PC and/or in the CD/DVD provided in the box. Some countries/regions
may provide a printed HP Limited Warranty in the box. In countries/regions where the
warranty is not provided in printed format, you may request a printed copy from
www.hp.com/go/orderdocuments or write to:
North America:
Hewlett Packard, MS POD, 11311 Chinden Blvd, Boise, ID 83714, USA
Europe, Middle East, Africa:
Hewlett-Packard, POD, Via G. Di Vittorio, 9, 20063, Cernusco s/Naviglio (MI), Italy
Asia Pacific:
Hewlett-Packard, POD, P.O. Box 200, Alexandra Post Office, Singapore 911507
Please include your product number, warranty period (found on your serial number label),
name and postal address.
Chapter 1: Finding information
Finding Help and Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Finding the user guides . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Identifying installed software and hardware. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Chapter 2: What's next?
Creating recovery discs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Protecting the computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Protecting your computer from viruses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Protecting your system files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Protecting your privacy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Protecting the computer from power surges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Using the computer safely . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Connecting to the Internet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Choosing the type of Internet access available. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Choosing an ISP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Connecting to an existing wireless network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Setting up a wireless network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Step 1: Purchase high-speed Internet service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Step 2: Purchase and install a wireless router. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Step 3: Configure the computer to connect to the wireless network . . . . . . . . . . . . . 9
Connecting to a wired network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Installing additional hardware and software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Installing hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Locating and installing software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Updating the software installed on the computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Turning off the computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Contents
Chapter 3: Troubleshooting
Troubleshooting resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Quick troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
The computer is unable to start up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
The computer screen is blank . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Software is functioning abnormally . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
The computer is on but not responding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
The computer is unusually warm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
An external device is not working . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
The wireless network connection is not working . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Notebook Essentials iii
Contents
Appendix A: Backup and recovery
Creating recovery discs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Backing up your information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Using Windows Backup and Restore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Using system restore points . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Performing a recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Recovering using the recovery discs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Recovering using the partition on the hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Appendix B: Specifications
Operating environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Input power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Appendix C: Routine care
Cleaning the display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Cleaning the TouchPad and keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Traveling and shipping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Index
iv Notebook Essentials
Chapter 1: Finding information
Finding Help and Support
Help and Support is preinstalled on the computer. Access to Help and Support does not
✎
require an Internet connection.
You can access Help and Support by clicking Start, and then clicking Help and Support.
In addition to providing information about the Windows® operating system, Help and
Support includes these topics:
■ Information about the computer, such as model and serial number, installed software,
hardware components, and specifications
■ How to help safeguard the computer
■ How to get the best performance from the battery
■ How to set up a wireless network
Finding the user guides
User guides and regulatory and safety information are provided on the computer and are
available through Help and Support.
» To access the user guides in Help and Support, click Start, click Help and Support,
and then click User Guides.
User guides for select models may also be provided on a User Guides disc.
✎
Notebook Essentials 1
Chapter 1: Finding information
Identifying installed software and hardware
To see a list of the software that is preinstalled on the computer, follow these steps:
» Click Start, and then click All Programs.
Double-click the name of a program if you want to open it.
✎
For details about using software included with the computer, refer to the software
✎
manufacturer’s instructions, which may be provided with the software, on disc, or on
the manufacturer’s Web site.
To see a list of hardware installed in the computer, follow these steps:
1. Click Start, click Computer, and then click System properties.
2. In the left pane, click Device Manager.
You can also use Device Manager to add hardware or modify device configurations.
Windows® includes the User Account Control feature to improve the security of the
✎
computer. You may be prompted for your permission or password for tasks such as
installing software, running utilities, or changing Windows settings. Refer to Help and
Support for more information.
2 Notebook Essentials
Chapter 2: What's next?
Creating recovery discs
After setting up the computer for the first time, it is recommended that you create a set of
recovery discs of the full factory image. The recovery discs are used to start up (boot) the
computer and recover the operating system and software to factory settings in case of system
failure or instability.
For information on how to create a set of recovery discs, refer to Appendix A, “Backup and
recovery.”
Protecting the computer
The information in this section explains how to protect the computer from damage caused by
a virus, a security breach, a power surge, or system failure.
Protecting your computer from viruses
When you use the computer for e-mail or Internet access, you expose it to computer viruses
that can disable the operating system, programs, or utilities or cause them to function
abnormally.
Antivirus software can detect most viruses, destroy them, and in most cases, repair damage
they have caused. To provide ongoing protection against newly discovered viruses, antivirus
software must be kept up to date.
Norton Internet Security is preinstalled on the computer:
■ Your version of Norton Internet Security includes 60 days of free updates. It is strongly
recommended that you protect the computer against new viruses beyond 60 days by
purchasing extended update service.
■ To access Norton Internet Security or get more information about it, click Start, click
All Programs, and then click Norton Internet Security.
Protecting your system files
The operating system and the backup and recovery software provide several ways to back up
the system and to recover optimal system functionality. For additional information, refer to
Appendix A, “Backup and recovery.”
Notebook Essentials 3
Chapter 2: What's next?
Protecting your privacy
When you use the computer for e-mail, network, or Internet access, it is possible for
unauthorized persons to obtain information about you or the computer.
To optimize the computers privacy protection features, follow these guidelines:
■ Keep the operating system and software updated. Many software updates contain
security enhancements.
■ Use a firewall. Firewall software monitors incoming traffic on the computer to block
messages that do not meet specific security criteria. Some firewalls also monitor
outgoing traffic.
Protecting the computer from power surges
To protect the computer from the power surges that may be caused by an uncertain power
supply or an electrical storm, observe these practices:
■ Plug the computer power cord into an optional, high-quality surge protector. Surge
protectors are available from most computer or electronics retailers.
■ During an electrical storm, either run the computer on battery power or shut down the
computer and unplug the power cord.
■ If applicable to your location, provide surge protection on the modem cable that
connects the modem to a telephone line. Telephone line surge protectors are commonly
available from computer or electronics retailers in many regions.
4 Notebook Essentials
Using the computer safely
WARNING: To reduce the risk of electric shock or damage to your equipment, observe these
Å
practices:
■ Plug the power cord into an AC outlet that is easily accessible at all times.
■ Disconnect power from the computer by unplugging the power cord from the AC outlet
(not by unplugging the power cord from the computer).
■ If provided with a 3-pin attachment plug on your power cord, plug the cord into a
grounded (earthed) 3-pin outlet. Do not disable the power cord grounding pin, for
example, by attaching a 2-pin adapter. The grounding pin is an important safety feature.
WARNI NG: To reduce the risk of serious injury, read the Safety & Comfort Guide. It
Å
describes proper workstation setup and proper posture, health, and work habits for
computer users. The Safety & Comfort Guide also provides important electrical and
mechanical safety information. To access this document, click Start, click Help and Support,
and then click User Guides, or refer to the User Guides disc included with some models.
The Safety & Comfort Guide is also available on the Web at
WARNING: To reduce the possibility of heat-related injuries or of overheating the computer,
Å
do not place the computer directly on your lap or obstruct the computer air vents. Use the
computer only on a hard, flat surface. Do not allow another hard surface, such as an
adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block
airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The computer and the AC adapter comply
with the user-accessible surface temperature limits defined by the International Standard for
Safety of Information Technology Equipment (IEC 60950).
Chapter 2: What's next?
http://www.compaq.com/ergo
.
WARNING: To reduce potential safety issues, use only the AC adapter or battery provided
Å
with the computer, a replacement AC adapter or battery provided by HP, or a compatible
AC adapter or battery purchased as an accessory from HP.
For more safety and regulatory information, and for battery disposal information, refer to the
Regulatory, Safety and Environmental Notices. To access the notices, click Start, click Help
and Support, and then click User Guides, or refer to the User Guides disc included with
some models.
Notebook Essentials 5
Chapter 2: What's next?
Connecting to the Internet
Internet hardware and software features vary depending on computer model and your
location.
Choosing the type of Internet access available
The computer supports 2 types of Internet access:
■ Wireless—For mobile Internet access, you can use a wireless connection. To learn about
adding the computer to an existing network or setting up a wireless network, refer to the
“Connecting to an existing wireless network” section or the “Setting up a wireless
network” section.
■ Wired—You can access the Internet by dialing in to a service provider using a modem
cable (purchased separately) connected to the RJ-11 (modem) jack (select models only),
or you can connect to a broadband network using the RJ-45 (network) jack.
The networking features of the computer enables you to access high-speed broadband
Internet service providers with the following types of connections:
■ Cable modem
■ Digital Subscriber Line (DSL)
■ Satellite
■ Other services
Broadband access may require additional hardware or software provided by your Internet
service provider (ISP).
Choosing an ISP
You must set up Internet service before you can connect to the Internet. The computer
includes the following software features to help you set up a new Internet account or
configure the computer to use an existing account:
■ Internet Services & Offers (available in some locations)
■ ISP-provided icons (available in some locations)
■ Windows Connect to the Internet wizard (available in all locations)
Using Internet Services & Offers
If the Internet Services & Offers utility is supported in the country or region in which you
purchased the computer, you can access the utility as follows: click Start, click
All Programs, click Online Services, and then click Get Online.
The Internet Services & Offers utility assists with these tasks:
■ Signing up for a new Internet account
■ Configuring the computer to use an existing account
6 Notebook Essentials
Using ISP-provided icons
If ISP-provided icons are supported in the country or region in which you purchased the
computer, the icons may be displayed either individually on the Windows desktop or grouped
in a desktop folder named Online Services.
» To set up a new Internet account or configure the computer to use an existing account,
double-click an icon, and then follow the instructions on the screen.
Using the Windows Connect to the Internet wizard
You can use the Windows Connect to the Internet wizard to connect to the Internet in any of
these situations:
■ If you already have an account with an ISP.
■ If you have a disc from an ISP.
■ If you do not have an Internet account and would like to select an ISP from the list
provided within the wizard. (The list of ISP providers is not available in all regions.)
■ If you have selected an unlisted ISP and the ISP has provided you with such information
as a specific IP address and POP3 and SMTP settings.
To access the Windows Connect to the Internet wizard and instructions for using the wizard,
click Start, click Help and Support, and then search for
If you are prompted within the wizard to choose between enabling or disabling
✎
Windows Firewall, choose to enable the firewall.
Chapter 2: What's next?
Connect to the Internet wizard.
Connecting to an existing wireless network
To connect the computer to an existing wireless network, follow these steps:
1. Click the network icon in the notification area, at the far right of the taskbar.
2. Select a network.
3. Click Connect.
4. If required, enter the security key.
Notebook Essentials 7
Chapter 2: What's next?
Setting up a wireless network
This section describes the steps necessary to set up a typical home or small office wireless
network, which is also called a wireless local area network (WLAN), using a wireless
computer.
To set up a wireless network and to connect to the Internet, you need the following
equipment:
■ A broadband modem (either DSL or cable) and high-speed Internet service purchased
from an Internet service provider (ISP)
■ A wireless router (purchased separately)
■ Your new wireless computer
The illustration shows an example of a completed wireless network installation that is
connected to the Internet and to a wired computer. As this network grows, additional wireless
and wired computers can be connected to the network to access the Internet.
Step 1: Purchase high-speed Internet service
If you already have high-speed Internet service (DSL, cable, or satellite), begin with the
“Step 2: Purchase and install a wireless router” section. If you do not have high-speed
Internet service, follow these steps:
1. Contact a local ISP to purchase high-speed Internet service and a DSL or cable modem.
The ISP will help you to set up the modem, install a network cable to connect your
wireless computer to the modem, and test the Internet service.
2. Your ISP will give you a User ID and password to access the Internet. Record this
information and store it in a safe place.
8 Notebook Essentials
Step 2: Purchase and install a wireless router
Read this section carefully before you install the wireless router using the router
manufacturer's instructions and your wireless computer. If you need technical assistance
during the router installation, contact the router manufacturer.
It is recommended that you temporarily connect your new wireless computer to the
✎
router by using the network cable provided with the router. This will ensure that the
computer can access the Internet.
1. Be sure that the wireless light on the computer is off. If the wireless light is on, turn it
off by pressing the wireless button. For help locating the wireless button or light, refer to
the Notebook Tour in Help and Support.
2. During the router installation, the router manufacturer's software allows you to change
the network name (SSID) and enable security to protect the privacy of your wireless
network. Many routers are shipped with a default network name and with security
disabled. If you change the default network name or enable security during the router
setup, record the information and store it in a safe place. You will need this information
when you configure the computer and any other existing computers to access the router.
If you do not enable security, an unauthorized wireless user can access the data on
✎
the computer and use your Internet connection without your knowledge. For more
information on securing your wireless network, refer to the Wireless guide in
Help and Support.
The Windows operating system also provides tools to help you set up your wireless network
for the first time. To use the Windows tools to set up your network, select Start, click
Control Panel, click Network and Internet, click Network and Sharing Center, click Set
up a new connection or network, and then click Set up a new network. Then follow the
on-screen instructions.
Chapter 2: What's next?
Step 3: Configure the computer to connect to the wireless network
1. If the wireless computer is off, turn it on.
2. If the wireless light is off, turn on the wireless function by pressing the wireless button.
For help locating the wireless button or light, refer to the Notebook Tour in Help and
Support.
3. Connect your computer to the wireless network:
a. Click the network icon in the notification area, at the far right of the taskbar.
b. Select a network.
c. Click Connect.
d. If required, enter the security key.
e. Test the wireless network by opening your Web browser and accessing a Web site.
Notebook Essentials 9
Chapter 2: What's next?
Connecting to a wired network
Connecting to a wired network requires an RJ-11 modem cable (not included with the
computer) or an RJ-45 network cable (not included with the computer). If the cable contains
noise suppression circuitry 1, which prevents interference from TV and radio reception,
orient the circuitry end of the cable 2 toward the computer.
To connect the cable:
WARNING: To reduce the risk of electric shock, fire, or damage to the equipment, do not
Å
plug a modem or telephone cable into the RJ-45 (network) jack.
1. Plug the cable into the jack 1 on the computer.
2. Plug the other end of the cable into a wall jack 2.
10 Notebook Essentials
Installing additional hardware and software
Installing hardware
To install additional hardware, such as an optional printer, follow the instructions provided
by the hardware manufacturer to install the device and any required drivers.
Locating and installing software
Software on the computer is provided in the following forms:
■ Preinstalled software. To see a list of ready-to-use programs or to start a program,
follow these steps:
1. Click Start, and then click All Programs.
A list of programs is displayed.
2. Click the name of a program to start the program.
■ Preloaded software. This software cannot be used until it is installed. To locate and
install a preloaded program or driver, follow these steps:
1. Click Start, click All Programs, click Recovery Manager, and then click
Recovery Manager.
2. Follow the on-screen instructions.
■ Software on disc. To install software from a disc, follow these steps:
1. Insert the disc into your optical drive.
2. When the installation wizard opens, follow the on-screen instructions.
Restart the computer if you are prompted to do so.
✎
For details about using the software provided with the computer, refer to the software
✎
manufacturer’s instructions, which may be provided with the software, on disc, or on
the manufacturer’s Web site.
Chapter 2: What's next?
Updating the software installed on the computer
Most software, including the operating system, is updated frequently by the manufacturer or
provider. Important updates to the software included with the computer may have been
released since the computer left the factory.
Some updates may affect the way the computer responds to optional software or external
devices. Many updates provide security enhancements.
Update the operating system and other software installed on the computer as soon as the
computer is connected to the Internet. To access links for updating installed software, refer to
Help and Support.
Notebook Essentials 11
Chapter 2: What's next?
Turning off the computer
Whenever possible, turn off the computer by using the standard shutdown procedure:
1. Save your work and close all open programs.
2. Click Start, and then click Shut Down.
If you are unable to turn off the computer with these steps, try the following emergency
shutdown procedures, in the sequence provided, until shutdown occurs:
CAUTION: Emergency shutdown procedures result in the loss of unsaved information.
Ä
■ Press ctrl+alt+delete. Then, in the lower-right corner of the screen, click the Shut down
button.
■ Press and hold the power button for at least 5 seconds.
■ Disconnect the computer from external power and remove the battery.
12 Notebook Essentials
Chapter 3: Troubleshooting
Troubleshooting resources
If you experience computer problems, perform these troubleshooting steps in the order
provided until the problem is resolved:
■ Refer to “Quick troubleshooting,” the next section in this chapter.
■ Access Web site links and additional information about the computer through Help and
Support. Click Start, and then click Help and Support.
Although many checkup and repair tools require an Internet connection, other
✎
tools, like Help and Support, can help you fix a problem when the computer
is offline.
Quick troubleshooting
The computer is unable to start up
If the computer does not turn on when you press the power button, the following suggestions
may help you determine why the computer will not start up:
■ If the computer is plugged into an AC outlet, plug another electrical device into the
outlet to be sure that the outlet is providing adequate power.
Use only the AC adapter provided with the computer or one approved by HP for
✎
this computer.
■ If the computer is running on battery power or is plugged into an external power source
other than an AC outlet, plug the computer into an AC outlet using the AC adapter. Be
sure that the power cord and AC adapter connections are secure.
Notebook Essentials 13
Chapter 3: Troubleshooting
The computer screen is blank
If the screen is blank but you have not turned off the computer, one or more of these settings
may be the cause:
■ The computer may be in the Sleep state or in Hibernation.
To exit Sleep or Hibernation, briefly press the power button.
■ Sleep and Hibernation are energy-saving features that turn off the display. Sleep and
Hibernation can be initiated by the system while the computer is on but is not in use,
or when the computer has reached a low battery level. To change these and other power
settings, click Start, click Control Panel, click System and Security, and then click
Power Options.
■ The computer may not be set to display the image on the computer screen.
To transfer the image to the computer screen, press fn+f4.
On most models, when an optional external display, such as a monitor, is connected to
the computer, the image can be displayed on the computer screen or the external display,
or on both devices simultaneously. When you press fn+f4 repeatedly, the image
alternates among the computer display, one or more external displays, and simultaneous
display on all devices.
Software is functioning abnormally
If the software is unresponsive or responds abnormally, follow these suggestions:
■ Restart the computer by clicking Start, clicking the arrow next to the Shut down button,
and then clicking Restart.
If you cannot restart the computer using this procedure, refer to the next section, “The
computer is on but is not responding.”
■ Run a virus scan. For information about using the antivirus resources on the computer,
refer to the “Protecting the computer from viruses” section in Chapter 2.
The computer is on but not responding
If the computer is turned on but not responding to software or keyboard commands, try the
following emergency shutdown procedures, in the sequence provided, until shutdown occurs:
CAUTION: Emergency shutdown procedures result in the loss of unsaved information.
Ä
■ Press ctrl+alt+delete. Then, in the lower-right corner of the screen, click the Shut down
button.
■ Press and hold the power button for at least 5 seconds.
■ Disconnect the computer from external power and remove the battery.
The computer is unusually warm
It is normal for the computer to feel warm to the touch while it is in use. But if the computer
feels unusually warm, it may be overheating because a vent is blocked.
14 Notebook Essentials
If you suspect that the computer is overheating, allow the computer to cool to room
temperature. Then be sure to keep all vents free from obstructions while you are using the
computer.
WARNING: To reduce the possibility of heat-related injuries or of overheating the computer,
Å
do not place the computer directly on your lap or obstruct the computer air vents. Use the
computer only on a hard, flat surface. Do not allow another hard surface, such as an
adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block
airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The computer and the AC adapter comply
with the user-accessible surface temperature limits defined by the International Standard for
Safety of Information Technology Equipment (IEC 60950).
The fan in the computer starts up automatically to cool internal components and prevent
✎
overheating. It is normal for the internal fan to cycle on and off during operation.
An external device is not working
Follow these suggestions if an external device does not function as expected:
■ Turn on the device according to the manufacturer's instructions.
■ Be sure that all device connections are secure.
■ Be sure that the device is receiving electrical power.
■ Be sure that the device, especially if it is older, is compatible with the operating system.
■ Be sure that the correct drivers are installed and updated.
Chapter 3: Troubleshooting
The wireless network connection is not working
If a wireless network connection is not working as expected, follow these suggestions:
If you are connecting to a corporate network, contact the IT administrator.
✎
■ Select Start, click Control Panel, click Network and Internet, click Network and
Sharing Center, click Troubleshoot problems, and then follow the on-screen
instructions.
■ Be sure that the wireless device is turned on and the wireless light on the computer is
blue. If the light is amber, turn on the wireless device.
■ Be sure that the computer wireless antennae are free from obstructions.
■ Be sure that the cable or DSL modem and its power cord are properly connected and
that the lights are on.
■ Be sure that the wireless router or access point is properly connected to its power
adapter and the cable or DSL modem, and that the lights are on.
■ Disconnect and then reconnect all cables, and turn the power off and then back on.
For more information on wireless technology, refer to the information and the Web site
✎
links in Help and Support.
Notebook Essentials 15
Appendix A: Backup and recovery
Tools provided by the operating system and HP Recovery Manager software are designed to
help you with the following tasks for safeguarding your information and restoring it in case
of a system failure:
■ Backing up your information
■ Creating a set of recovery discs
■ Creating system restore points
■ Recovering a program or driver
■ Performing a full system recovery
Creating recovery discs
HP recommends that you create recovery discs to be sure that you can restore your
✎
system to its original factory state if you experience serious system failure or instability.
Create these discs after setting up the computer for the first time.
Handle these discs carefully and keep them in a safe place. The software allows the
✎
creation of only one set of recovery discs.
Note the following guidelines before creating recovery discs:
■ You will need high-quality DVD+R, DVD-R, or CD-R discs. All these discs are
purchased separately. DVDs have a much higher capacity than CDs. If you use CDs, up
to 20 discs may be required, whereas only a few DVDs are required.
Read-write discs (such as CD-RW and DVD±RW) and double-layer DVD±R
✎
discs are not compatible with the Recovery Manager software.
■ The computer must be connected to AC power during this process.
■ Only one set of recovery discs can be created per computer.
■ Number each disc before inserting it into the computer optical drive.
■ If necessary, you can exit the program before you have finished creating the recovery
discs. The next time you open Recovery Manager, you will be prompted to continue the
disc creation process.
To create a set of recovery discs:
1. Click Start, click All Programs, click Recovery Manager, and then click Recovery
Disc Creation.
2. Follow the on-screen instructions.
Notebook Essentials 17
Appendix A: Backup and recovery
Backing up your information
Recovery after a system failure is as complete as your most current backup. You should
create a set of recovery discs immediately after software setup. These discs will allow you to
start up (boot) the computer in case of system instability or failure.
As you add new software and date files, you should continue to back up your system on a
regular basis to maintain a reasonably current backup. Back up your system at the following
times:
■ On a regularly scheduled basis
Set reminders to back up your information periodically.
✎
■ Before the computer is repaired or restored
■ Before you add or modify hardware or software
Note the following when backing up:
■ Create system recovery points using Recovery Manager, and periodically copy them to
disc.
■ Create system restore points using the Windows System Restore feature.
■ Store personal files in the Documents library and back up this folder periodically.
■ Back up templates stored in their associated programs.
■ Save customized settings in a window, toolbar, or menu bar by taking a screen shot of
the settings. The screen shot can be a time-saver if you have to reset your preferences.
To copy the screen and paste the image into a word-processing document, follow these
steps:
a. Display the screen.
b. Copy the screen:
To copy only the active window, press alt+fn+prt sc.
To copy the entire screen, press fn+prt sc.
c. Open a word-processing document, click Edit, and then click Paste.
d. Save the document.
■ You can back up your information to an optional external hard drive, a network drive,
or discs.
■ When backing up to discs, use any of the following types of discs (purchased
separately): CD-R, CD-RW, DVD+R, DVD-R, or DVD±RW. The discs you use will
depend on the type of optical drive installed in your computer.
Double-layer DVD±R discs are not supported.
✎
■ When backing up to discs, number each disc before inserting it into the optical drive of
the computer.
18 Notebook Essentials
Using Windows Backup and Restore
To create a backup using Windows Backup and Restore, follow these steps:
Be sure that the computer is connected to AC power before you start the backup
✎
process.
The backup process may take over an hour, depending on file size and the speed of the
✎
computer.
1. Select Start > All Programs > Maintenance > Backup and Restore.
2. Follow the on-screen instructions to set up and create a backup.
Windows® includes the User Account Control feature to improve the security of your
✎
computer. You may be prompted for your permission or password for tasks such as
installing software, running utilities, or changing Windows settings. Refer to Help and
Support for more information.
Appendix A: Backup and recovery
Notebook Essentials 19
Appendix A: Backup and recovery
Using system restore points
When you back up your system, you are creating a system restore point. A system restore
point allows you to save and name a snapshot of your hard drive at a specific point in time.
You can then recover back to that point if you want to reverse subsequent changes made to
your system.
Recovering to an earlier restore point does not affect data files saved or e-mails created
✎
since the last restore point.
You also can create additional restore points to provide increased protection for your system
files and settings.
When to create restore points
■ Before you add or extensively modify software or hardware
■ Periodically, whenever the system is performing optimally
If you revert to a restore point and then change your mind, you can reverse the
✎
restoration.
Create a system restore point
1. Click Start, click Control Panel, click System and Security, and then click System.
2. In the left pane, click System protection.
3. Click the System Protection tab.
4. Under Protection Settings, select the disk for which you want to create a restore point.
5. Click Create.
6. Follow the on-screen instructions.
Restore to a previous date and time
To revert to a restore point (created at a previous date and time), when the computer was
functioning optimally, follow these steps:
1. Click Start, click Control Panel, click System and Security, and then click System.
2. In the left pane, click System protection.
3. Click the System Protection tab.
4. Click System Restore.
5. Follow the on-screen instructions.
20 Notebook Essentials
Performing a recovery
You can recover only files that you have previously backed up. HP recommends that
✎
you use Recovery Manager to create a set of recovery discs (entire drive backup) as
soon as you set up your computer.
Recovery Manager software allows you to repair or restore the system if you experience
system failure or instability. Recovery Manager works from recovery discs that you create or
from a dedicated recovery partition (select models only) on the hard drive. However, if your
computer includes a solid-state drive (SSD), you may not have a recovery partition. If that is
the case, recovery discs have been included with your computer. Use these discs to recover
your operating system and software.
Windows has its own built-in repair features, such as System Restore. If you have not
✎
already tried these features, try them before using Recovery Manager. For more
information on these built-in repair features, click Start, and then click Help and
Support.
Recovery Manager recovers only the software that was preinstalled at the factory.
✎
Software not provided with this computer must be downloaded from the manufacturer's
Web site or reinstalled from the disc provided by the manufacturer.
Recovering using the recovery discs
To restore the system from the recovery discs:
1. Back up all personal files.
2. Insert the first recovery disc into the optical drive and restart the computer.
3. Follow the on-screen instructions.
Appendix A: Backup and recovery
Notebook Essentials 21
Appendix A: Backup and recovery
Recovering using the partition on the hard drive
On some models, you can perform a recovery from the partition on the hard drive from either
the Start button or f11. This restores the computer to its factory condition.
If your computer includes an SSD, you may not have a recovery partition. You will not
✎
be able to recover using this procedure. Recovery discs have been included for
computers that do not have a partition. Use these discs to recover your operating system
and software.
To restore the system from the partition, follow these steps:
1. Access Recovery Manager in either of the following ways:
❏ Click Start, click All Programs, click Recovery Manager, and then click
Recovery Manager.
– or –
a. Turn on or restart the computer, and then press esc while the “Press the ESC key for
Startup Menu” message is displayed at the bottom of the screen.
b. Press f11 while the “Press <F11> for recovery” message is displayed on the screen.
It may take several minutes for Recovery Manager to load.
✎
2. Click System Recovery in the Recovery Manager window.
3. Follow the on-screen instructions.
22 Notebook Essentials
Appendix B: Specifications
Operating environment
The operating environment information in the following table may be helpful if you plan to
use or transport the computer in extreme environments.
Factor Metric U.S.
Temperature
Operating 5°C to 35°C 41°F to 95°F
Nonoperating -20°C to 60°C -4°F to 140°F
Relative humidity (noncondensing)
Operating 10% to 90% 10% to 90%
Nonoperating 5% to 95% 5% to 95%
Maximum altitude (unpressurized)
Operating -15 m to 3,048 m -50 ft to 10,000 ft
Nonoperating -15 m to 12,192 m -50 ft to 40,000 ft
Input power
The power information in this section may be helpful if you plan to travel internationally
with the computer.
The computer operates on DC power, which can be supplied by an AC or a DC power source.
Although the computer can be powered from a standalone DC power source, it should be
powered only with an AC adapter or a DC power source supplied and approved by HP for use
with this computer.
The computer is capable of accepting DC power within the following specifications.
Operating voltage Operating current Smart adapters
18.5 V 3.5 A 65 W
19.0 V 4.74 A 90 W
The computer operating voltage and current as well as the adapter wattage can be found
✎
on the system regulatory label on the bottom of the computer.
Notebook Essentials 23
Appendix C: Routine care
Cleaning the display
CAUTION: To prevent permanent damage to the computer, never spray water, cleaning
Ä
fluids, or chemicals on the display.
To remove smudges and lint, frequently clean the display with a soft, damp, lint-free cloth. If
the screen requires additional cleaning, use premoistened antistatic wipes or an antistatic
screen cleaner.
Cleaning the TouchPad and keyboard
Dirt and grease on the TouchPad can cause the pointer to jump around on the screen. To
avoid this, clean the TouchPad with a damp cloth, and wash your hands frequently when
using the computer.
WARNING: To reduce the risk of electric shock or damage to internal components, do not
Å
use a vacuum cleaner attachment to clean the keyboard. A vacuum cleaner can deposit
household debris on the keyboard surface.
Clean the keyboard regularly to prevent keys from sticking and to remove dust, lint, and
particles that can become trapped beneath the keys. A can of compressed air with a straw
extension can be used to blow air around and under the keys to loosen and remove debris.
Notebook Essentials 25
Appendix C: Routine care
Traveling and shipping
For best results, follow these traveling and shipping tips:
■ Prepare the computer for traveling or shipping:
1. Back up your information.
2. Remove all optical discs and all external media cards, such as digital cards and
ExpressCards.
To reduce the risk of damage to the computer, damage to a drive, or loss of
Ä
information, remove the media from a drive before removing the drive from a drive
bay, and before shipping, storing, or traveling with a drive.
3. Turn off and then disconnect all external devices.
4. Shut down the computer.
■ Take along a backup of your information. Keep the backup separate from the computer.
■ When traveling by air, carry the computer as hand luggage, and do not check it in with
the rest of your bags.
Avoid exposing a drive to magnetic fields. Security devices with magnetic fields
Ä
include airport walk-through devices and security wands. The airport security
devices that check carry-on luggage, such as conveyor belts, use X-rays instead of
magnetism and will not damage a drive.
■ In-flight computer use is at the discretion of the airline. If you plan to use the computer
during a flight, check with the airline in advance.
■ If the computer will be unused and disconnected from external power for more than
2 weeks, remove the battery pack and store it separately.
■ If you are shipping the computer or a drive, use suitable protective packaging and label
the package “FRAGILE.”
■ If the computer has a wireless device or a cell phone device installed, such as an
802.11b/g, a Global System for Mobile Communications (GSM), or a General Packet
Radio Service (GPRS) device, the use of these devices may be restricted in some
environments. Such restrictions may apply onboard aircraft, in hospitals, near
explosives, and in hazardous locations. If you are uncertain of the policy that applies to
the use of a particular device, ask for authorization to use it before you turn it on.
■ If you are traveling internationally, follow these suggestions:
❏ Check the computer-related customs regulations for each country or region on your
itinerary.
❏ Check the power cord and adapter requirements for each location in which you plan
to use the computer. Voltage, frequency, and plug configurations vary.
To reduce the risk of electric shock, fire, or damage to the equipment, do not attempt
Å
to power the computer with a voltage converter kit sold for appliances.
26 Notebook Essentials
Index
A
AC adapter 5
altitude specifications 23
antivirus software 3
B
backing up 18
backing up customized window, toolbar,
and menu bar settings 18
backup suggestions 18
blank screen, troubleshooting 14
broadband Internet access 6
C
cables and cords
modem 6
power 26
cleaning the display 25
cleaning the keyboard 25
cleaning the TouchPad 25
computer
turning off 12
turning on 13
computer viruses 3
Connect to the Internet wizard 6, 7
connecting to a wired network 10
connecting to an existing wireless network
7
cord, power 26
customer support
Help and Support 1
user guides 1
D
devices, external, troubleshooting 15
dial-up Internet access 6
display
cleaning 25
switching image 14
E
electric shock 5
emergency shutdown procedures 12, 14
environmental specifications 23
external devices, troubleshooting 15
F
firewalls 4
full system recovery 17
H
hardware
identifying 1, 2
installing 11
Help and Support 1
Hibernation 14
HP Recovery Manager 17
humidity specifications 23
I
IEC 60950 compliance 5, 15
image, switching, among display devices
14
Internet
broadband access 6
choosing an ISP 6
choosing type of access 6
connecting to 6
dial-up access 6
wireless access 6
Internet Service Provider (ISP) 6
Internet Services & Offers 6
K
keyboard, cleaning 25
M
modem
connecting 6
surge protection 4
monitor, external 14
N
Norton Internet Security 3
Notebook Essentials 27
Index
O
operating environment specifications 23
overheating, computer 14
P
performing a recovery 21
posture 5
power cord 5
power options 14
power specifications 23
power surges 4
power, turning on computer 13
privacy, protecting 4
R
recovering a program or driver 17
recovering from the dedicated recovery
partition 22
recovering from the recovery discs 21
recovery discs 3, 17
Recovery Manager 21
recovery, system 17, 21
regulatory information notices 5, 23
Regulatory, Safety and
Environmental Notices 5, 23
restore points 20
S
safe computing practices 5
Safety & Comfort Guide 5
shipping the computer 26
shutdown procedures 12
Sleep 14
software
antivirus 3
identifying 2
installing 11
safeguarding information 17
troubleshooting 14
updating 11
solid-state drive (SSD) 21, 22
specifications
altitude 23
humidity 23
input power 23
operating environment 23
temperature 23
startup problems, troubleshooting 13
surge protection 4
system recovery 17, 21
system restore points 17, 20
T
temperature
safety considerations 5, 15
specifications 23
troubleshooting 14
TouchPad, cleaning 25
traveling with the computer 23, 26
troubleshooting 13
blank screen 14
display problems 14
external device problems 15
overheating problems 14
resources 13
software problems 14
startup problems 13
unresponsive computer 14
wireless network problems 15
turning off the computer 12
U
unresponsive computer, troubleshooting
14
user guides
documentation 1
using system restore 20
V
vents 14
vents, precautions 5, 15
viruses 3
W
Windows Backup and Restore 19
Windows Connect to the Internet wizard 7
wired network connection 10
wireless Internet access 6
wireless network connection 7
wireless network problems,
troubleshooting 15
work habits 5
workstation setup 5
28 Notebook Essentials
Loading...