HP Compaq Presario CQ62-410US, Compaq Presario CQ62-411NR, Compaq Presario CQ62z-300 CTO Notebook Essentials
Notebook Essentials
For more information about HP products and services, see the HP Web site at
http://www.hp.com.
© Copyright 2010 Hewlett-Packard Development Company, L.P.
Windows and Windows Vista are U.S. registered trademarks of Microsoft Corporation.
The information contained herein is subject to change without notice. The only
warranties for HP products and services are set forth in the express warranty statements
accompanying such products and services. Nothing herein should be construed as
constituting an additional warranty. HP shall not be liable for technical or editorial
errors or omissions contained herein.
Part number: 539908-001
User Guides
HP is committed to reducing the environmental impact of our products. As part of this effort,
we provide user guides and learning centers on your computer hard drive in Help and
Support. Additional support and updates to the user guides are available on the Web.
Windows Users
Looking for more user guides? They are on your computer. Click: Start > Help
and Support > User Guides
Linux Users
Looking for more user guides? You can find them on the
came with your computer.
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User Guides
disc that
End User License Agreement (EULA)
BY INSTALLING, COPYING, DOWNLOADING, OR OTHERWISE USING ANY
SOFTWARE PRODUCT PRE-INSTALLED ON THIS PC, YOU AGREE TO BE BOUND
BY THE TERMS OF THE HP EULA. IF YOU DO NOT ACCEPT THESE LICENSE
TERMS, YOUR SOLE REMEDY IS TO RETURN THE ENTIRE UNUSED PRODUCT
(HARDWARE AND SOFTWARE) WITHIN 14 DAYS FOR A REFUND SUBJECT TO
THE REFUND POLICY OF YOUR PLACE OF PURCHASE. For any further information
or for requesting a full refund of the PC, please contact your local point of sale (the seller).
Contacting Customer Support
If the information provided in your User Guide or Learning Center does not address your
questions, you can contact HP Customer Support at:
www.hp.com/go/contactHP
Here you can:
■ Chat online with an HP technician.
When technical support chat is not available in a particular language, it is
✎
available in English.
■ E-mail HP Customer Support.
■ Find HP Customer Support worldwide telephone numbers.
■ Locate an HP service center.
Serial Number Label Information
The serial number label, located on the bottom of the computer, provides important
information that you may need when contacting technical support.
1
Product name 4 Warranty period
2 Serial number 5 Model description (select models)
3 Product number
Warranty Information
You may find the expressly provided HP Limited Warranty applicable to your product in the
start menu on your PC and/or in the CD/DVD provided in the box. Some countries/regions
may provide a printed HP Limited Warranty in the box. In countries/regions where the
warranty is not provided in printed format, you may request a printed copy from
www.hp.com/go/orderdocuments or write to:
North America:
Hewlett Packard, MS POD, 11311 Chinden Blvd, Boise, ID 83714, USA
Europe, Middle East, Africa:
Hewlett-Packard, POD, Via G. Di Vittorio, 9, 20063, Cernusco s/Naviglio (MI), Italy
Asia Pacific:
Hewlett-Packard, POD, P.O. Box 200, Alexandra Post Office, Singapore 911507
Please include your product number, warranty period (found on your serial number label),
name and postal address.
Chapter 1: Finding information
Finding Help and Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Finding the user guides . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Identifying installed software and hardware. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Chapter 2: What's next?
Creating recovery discs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Protecting the computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Protecting your computer from viruses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Protecting your system files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Protecting your privacy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Protecting the computer from power surges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Using the computer safely . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Connecting to the Internet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Choosing the type of Internet access available. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Choosing an ISP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Connecting to an existing wireless network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Setting up a wireless network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Step 1: Purchase high-speed Internet service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Step 2: Purchase and install a wireless router. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Step 3: Configure the computer to connect to the wireless network . . . . . . . . . . . . . 9
Connecting to a wired network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Installing additional hardware and software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Installing hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Locating and installing software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Updating the software installed on the computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Turning off the computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Contents
Chapter 3: Troubleshooting
Troubleshooting resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Quick troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
The computer is unable to start up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
The computer screen is blank . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Software is functioning abnormally . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
The computer is on but not responding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
The computer is unusually warm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
An external device is not working . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
The wireless network connection is not working . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Notebook Essentials iii
Contents
Appendix A: Backup and recovery
Creating recovery discs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Backing up your information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Using Windows Backup and Restore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Using system restore points . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Performing a recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Recovering using the recovery discs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Recovering using the partition on the hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Appendix B: Specifications
Operating environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Input power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Appendix C: Routine care
Cleaning the display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Cleaning the TouchPad and keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Traveling and shipping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Index
iv Notebook Essentials
Chapter 1: Finding information
Finding Help and Support
Help and Support is preinstalled on the computer. Access to Help and Support does not
✎
require an Internet connection.
You can access Help and Support by clicking Start, and then clicking Help and Support.
In addition to providing information about the Windows® operating system, Help and
Support includes these topics:
■ Information about the computer, such as model and serial number, installed software,
hardware components, and specifications
■ How to help safeguard the computer
■ How to get the best performance from the battery
■ How to set up a wireless network
Finding the user guides
User guides and regulatory and safety information are provided on the computer and are
available through Help and Support.
» To access the user guides in Help and Support, click Start, click Help and Support,
and then click User Guides.
User guides for select models may also be provided on a User Guides disc.
✎
Notebook Essentials 1
Chapter 1: Finding information
Identifying installed software and hardware
To see a list of the software that is preinstalled on the computer, follow these steps:
» Click Start, and then click All Programs.
Double-click the name of a program if you want to open it.
✎
For details about using software included with the computer, refer to the software
✎
manufacturer’s instructions, which may be provided with the software, on disc, or on
the manufacturer’s Web site.
To see a list of hardware installed in the computer, follow these steps:
1. Click Start, click Computer, and then click System properties.
2. In the left pane, click Device Manager.
You can also use Device Manager to add hardware or modify device configurations.
Windows® includes the User Account Control feature to improve the security of the
✎
computer. You may be prompted for your permission or password for tasks such as
installing software, running utilities, or changing Windows settings. Refer to Help and
Support for more information.
2 Notebook Essentials
Chapter 2: What's next?
Creating recovery discs
After setting up the computer for the first time, it is recommended that you create a set of
recovery discs of the full factory image. The recovery discs are used to start up (boot) the
computer and recover the operating system and software to factory settings in case of system
failure or instability.
For information on how to create a set of recovery discs, refer to Appendix A, “Backup and
recovery.”
Protecting the computer
The information in this section explains how to protect the computer from damage caused by
a virus, a security breach, a power surge, or system failure.
Protecting your computer from viruses
When you use the computer for e-mail or Internet access, you expose it to computer viruses
that can disable the operating system, programs, or utilities or cause them to function
abnormally.
Antivirus software can detect most viruses, destroy them, and in most cases, repair damage
they have caused. To provide ongoing protection against newly discovered viruses, antivirus
software must be kept up to date.
Norton Internet Security is preinstalled on the computer:
■ Your version of Norton Internet Security includes 60 days of free updates. It is strongly
recommended that you protect the computer against new viruses beyond 60 days by
purchasing extended update service.
■ To access Norton Internet Security or get more information about it, click Start, click
All Programs, and then click Norton Internet Security.
Protecting your system files
The operating system and the backup and recovery software provide several ways to back up
the system and to recover optimal system functionality. For additional information, refer to
Appendix A, “Backup and recovery.”
Notebook Essentials 3
Chapter 2: What's next?
Protecting your privacy
When you use the computer for e-mail, network, or Internet access, it is possible for
unauthorized persons to obtain information about you or the computer.
To optimize the computers privacy protection features, follow these guidelines:
■ Keep the operating system and software updated. Many software updates contain
security enhancements.
■ Use a firewall. Firewall software monitors incoming traffic on the computer to block
messages that do not meet specific security criteria. Some firewalls also monitor
outgoing traffic.
Protecting the computer from power surges
To protect the computer from the power surges that may be caused by an uncertain power
supply or an electrical storm, observe these practices:
■ Plug the computer power cord into an optional, high-quality surge protector. Surge
protectors are available from most computer or electronics retailers.
■ During an electrical storm, either run the computer on battery power or shut down the
computer and unplug the power cord.
■ If applicable to your location, provide surge protection on the modem cable that
connects the modem to a telephone line. Telephone line surge protectors are commonly
available from computer or electronics retailers in many regions.
4 Notebook Essentials
Using the computer safely
WARNING: To reduce the risk of electric shock or damage to your equipment, observe these
Å
practices:
■ Plug the power cord into an AC outlet that is easily accessible at all times.
■ Disconnect power from the computer by unplugging the power cord from the AC outlet
(not by unplugging the power cord from the computer).
■ If provided with a 3-pin attachment plug on your power cord, plug the cord into a
grounded (earthed) 3-pin outlet. Do not disable the power cord grounding pin, for
example, by attaching a 2-pin adapter. The grounding pin is an important safety feature.
WARNI NG: To reduce the risk of serious injury, read the Safety & Comfort Guide. It
Å
describes proper workstation setup and proper posture, health, and work habits for
computer users. The Safety & Comfort Guide also provides important electrical and
mechanical safety information. To access this document, click Start, click Help and Support,
and then click User Guides, or refer to the User Guides disc included with some models.
The Safety & Comfort Guide is also available on the Web at
WARNING: To reduce the possibility of heat-related injuries or of overheating the computer,
Å
do not place the computer directly on your lap or obstruct the computer air vents. Use the
computer only on a hard, flat surface. Do not allow another hard surface, such as an
adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block
airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The computer and the AC adapter comply
with the user-accessible surface temperature limits defined by the International Standard for
Safety of Information Technology Equipment (IEC 60950).
Chapter 2: What's next?
http://www.compaq.com/ergo
.
WARNING: To reduce potential safety issues, use only the AC adapter or battery provided
Å
with the computer, a replacement AC adapter or battery provided by HP, or a compatible
AC adapter or battery purchased as an accessory from HP.
For more safety and regulatory information, and for battery disposal information, refer to the
Regulatory, Safety and Environmental Notices. To access the notices, click Start, click Help
and Support, and then click User Guides, or refer to the User Guides disc included with
some models.
Notebook Essentials 5
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