Compaq Presario CQ62 Notebook PC
HP G62 Notebook PC
Maintenance and Service Guide
Document Part Number: 602633-001
January 2010
This guide is a troubleshooting reference used for maintaining and servicing the computer. It provides
comprehensive information on identifying computer features, components, and spare parts; and performing
computer disassembly procedures.
ATI and ATI Mobility Radeon are trademarks of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and
used by Hewlett-Packard Company under license. Intel, Arrandale, and Core are trademarks of Intel corporation in the U.S. and other
countries. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor.
The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in
the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an
additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
First Edition: January 2010
Document Part Number: 602633-001
Page 4
Revision History
RevisionPublication DateDescription
A
October 2010
■Chapter 1 — added new descriptions for the following components:
❏ Hard drive
❏ Memory module
❏ Processor
❏ WLAN module
■Chapter 3 and Chapter 4 —added new spare part numbers and
descriptions for the following components:
❏ Base enclosure
❏ Display assembly
❏ Display back cover
❏ Display bezel
❏ Hard drive
❏ Memory module
❏ Optical drive
❏ Processor
❏ System board
❏ Thermal module
❏ Top cover
❏ WLAN module
Page 5
Safety warning notice
WARNING: To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly
Å
on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface,
such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow
the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the
AC adapter comply with the user-accessible surface temperature limits defined by the International Standard for Safety of
Information Technology Equipment (IEC 60950).
Full-size keyboard, 39.62-cm (15.6-in) with
numeric keypad
Supports 2-way scroll with legend XXXX
UMA
XXXX
XXXX
XXXX
XXXX
Presario
CQ62 Intel
Discrete
HP G62
UMA
HP G62
Discrete
Taps enabled as defaultXXXX
Power
requirements
Security Kensington Security LockXXXX
Operating systemPreinstalled:
Serviceability
65-W AC adapter with localized cable plug
support
90-W AC adapter with localized cable plug
support
6-cell, 2.20 Ah, 47 Wh batteryXXXX
Windows 7® Professional 32 and 64-bitXXXX
Windows 7 Home Premium 32 and
64-bit
Windows 7 Home Basic 32 and
64-bit
FreeDOSXX
End-user replaceable parts:
AC adapterXXX
Battery (system)XXX
Hard driveXXXX
Memory moduleXXXX
Optical driveXXXX
Mini Card componentsXXXX
XX
XX
XXXX
XX
Maintenance and Service Guide1–3
Page 14
Product description
1–4Maintenance and Service Guide
Page 15
Top components
TouchPad
2
External component identification
ItemComponentFunction
1TouchPad lightOff
2
3
4
*This table describes factory settings.
To view or change the pointing device preferences:
TouchPad*Moves the pointer and selects or activates items on the screen.
Left TouchPad button*Press the left side of the TouchPad button to execute functions
Right TouchPad button*Press the right side of the TouchPad button to execute functions
1. Select Start > Devices and Printers.
2. Right-click the device representing the computer.
3. Select Mouse settings.
—Touchpad is on.
Amber
like the left button on an external mouse.
like the left button on an external mouse.
—Touchpad is off.
Maintenance and Service Guide2–1
Page 16
External component identification
Lights
Your computer might look slightly different from the illustration in this section.
✎
ItemComponentDescription
1
2
3
4
Touchpad lightOff—TouchPad is enabled.
Amber
—TouchPad is disabled.
Caps lock lightOn—Caps lock is on.
Power lightOn—The computer is on.
Flashing—The computer is in Sleep.
Off—The computer is off or in Hibernation.
Wireless on/off lightWhite—An integrated wireless device, such as a wireless local
area network (WLAN) device and/or a Bluetooth device, is on.
Amber—No wireless devices are detected.
2–2Maintenance and Service Guide
Page 17
Buttons
External component identification
ItemComponentDescription
1Speakers grillTwo integrated speakers produce sound.
2Power button*■ When the computer is off, press the button to turn on the
computer.
■ When the computer is on, press the button to initiate Sleep.
■ When the computer is in Sleep, press the button to exit Sleep.
■ When the computer is in Hibernation, press the button to exit
Hibernation.
If the computer has stopped responding and Windows shutdown
procedures are ineffective, press and hold the power button for at
least 5 seconds to turn off the computer.
To learn more about your power settings, select Start > Control Panel > System and Security > Power Options.
*This table describes factory settings. For information about changing factory settings, see the user guides located in Help and
Support.
Maintenance and Service Guide2–3
Page 18
External component identification
Keys
Your computer might look slightly different from the illustration in this section.
✎
ItemComponentDescription
1
2
3
4
5
6
7fn keyDisplays system information when pressed in conjunction with the
8Windows logo keyDisplays the Windows Start menu.
9Windows applications keyDisplays a shortcut menu for items where the cursor is positioned.
10Actions keysExecutes frequently-used system actions.
esc keyDisplays system information when pressed at the same time as
fn key.
the
Send e-mail keyOpens a new e-mail in your default e-mail client.
Media application keyLaunches CyberLink PowerDVD.
Web browser keyLaunches default web browser.
Print keySends the currently-active document to the default printer.
Calculator keyLaunches the calculator application.
esc key.
2–4Maintenance and Service Guide
Page 19
Left-side components
Your computer might look slightly different from the illustration in this section.
7Audio-out (headphone) jackProduces sound when connected to optional powered stereo
8Digital media slot (select models only)Support the following optional digital card formats:
External monitor portConnects an external VGA monitor or projector.
VentEnables airflow to cool internal components.
The computer fan starts up automatically to cool internal
✎
components and prevent overheating. It is normal for the
internal fan to cycle on and off during routine operation.
HDMI port (select models only)Connects an optional video or audio device, such as a high-definition
television, or any compatible digital or audio component.
Depending on your computer model, the computer might include
✎
an HDMI port or a USB port at this location.
RJ-45 (network) jackConnects a network cable.
USB ports (2)Connects an optional USB device.
microphone, or monaural microphone.
speakers, headphones, earbuds, a headset, or television audio.
■ Memort Stick (MS)
■ Memory Stick Pro (MSP)
■ MultiMediaCard (MMC)
■ Secure Digital (SD) Memory Card
■ xD-Picture Card (XD)
9Drive lightOn—The hard drive is in use.
Maintenance and Service Guide2–5
Page 20
External component identification
Right-side components
Your computer might look slightly different from the illustration in this section.
✎
Item Component Function
1
Optical drive lightFlashing—The optical drive is being accessed.
2
3
4
5
6
USB portConnects to an optional USB device.
RJ-11 (modem) jack (select models only)Connects a modem cable.
AC adapter lightFlashing white—The computer is in Sleep.
On white
Flashing amber
Off
Power connectorConnects an AC adapter
Security cable slotAttaches an optional security cable to the computer.
✎
—The computer is connected to external power.
—The computer is charged.
—The computer is not connected to external power.
The security cable is designed to act as a deterrent, but it might
not prevent the computer from being mishandled or stolen.
2–6Maintenance and Service Guide
Page 21
Bottom components
External component identification
Item Component Function
1
2
3
4
5
Battery bayHolds the battery.
Vents (4)Enable airflow to cool internal components.
The computer fan starts up automatically to cool internal
✎
components and prevent overheating. It is normal for the
internal fan to cycle on and off during routine operation.
Battery release latchReleases the battery from the battery bay.
Memory module compartmentContains two memory module slots.
Holds a wireless LAN module.
To prevent an unresponsive system, replace the wireless
Ä
module with only a wireless module authorized for use in
the computer by the governmental agency that regulates
wireless devices in your country or region. If you replace
the module and then receive a warning message, remove
the module to restore computer functionality, and then
contact technical support through Help and Support.
Hard drive bayHolds the hard drive.
Maintenance and Service Guide2–7
Page 22
External component identification
Display components
ItemComponentDescription
1
2
3
Internal microphoneRecords sound
Webcam (select models only)Records audio and video and captures still photographs
Webcam light (select models only)On—The webcam is in use.
2–8Maintenance and Service Guide
Page 23
Wireless antennas
The computer model has at least 2 antennas that send and receive signals from 1 or more wireless devices. These
antennas are not visible from the outside of the computer.
External component identification
For optimal transmission, keep the areas immediately around the antennas free from obstructions.
✎
To see wireless regulatory notices, see the section of the Regulatory, Safety and Environmental Notices that applies
to your country or region. These notices are located in Help and Support.
Maintenance and Service Guide2–9
Page 24
External component identification
Additional hardware components
ItemComponentDescription
1
2
3
*Batteries and power cords vary in appearance by region and country.
Power cord*Connects an AC adapter to an AC outlet.
AC adapterConverts AC power to DC power.
Battery*Powers the computer when the computer is not connected to
external power.
2–10Maintenance and Service Guide
Page 25
Service tag
When ordering parts or requesting information, provide the computer serial number and model number located on
the service tag.
3
Illustrated parts catalog
ComponentDescription
Product nameThe name affixed to the front of the computer.
1
Serial number (s/n)An alphanumeric identifier that is unique to each product.
2
Part number/Product number
3
(p/n)
Warranty periodThe duration of the warranty period for the computer.
4
Model descriptionAn alphanumeric identifier used to locate documents, drivers, and support for the
5
Maintenance and Service Guide3–1
This number provides specific information about the product’s hardware
components. The part number helps a service technician to determine what
components and parts are needed.
computer.
Page 26
Illustrated parts catalog
Computer major components
3–2Maintenance and Service Guide
Page 27
Illustrated parts catalog
ItemDescriptionSpare part number
139.6-cm (15.6-in) High Definition (HD), light-emitting diode (LED) display assembly for
use in:
HP G62 biscotti computer models595185-001
HP G62 biscotti computer models with webcam595186-001
Presario CQ62 biscotti computer models602170-001
Presario CQ62 biscotti computer models with webcam602171-001
Presario CQ62 matte black computer models595187-001
Presario CQ62 matte black computer models with webcam595188-001
HP G62 silver computer models (for model 1.1 only)605141-001
HP G62 silver computer models with webcam (for model 1.1 only)605142-001
HP G62 matte black computer models (for model 1.1 only)608109-001
HP G62 matte black computer models with webcam (for model 1.1 only)608110-001
HP G62 charcoal computer models (for model 1.2 only)615583-001
HP G62 charcoal computer models with webcam (for model 1.2 only)615584-001
HP G62 imperial blue computer models (for model 1.2 only)622562-001
HP G62 imperial blue computer models with webcam (for model 1.2 only)622563-001
2Power button board595204-001
3Keyboard (includes keyboard cable) for use in:
Adriatics595199-BA1
Belgium595199-A41
Brazil (for model 1.1 only)595199-201
Canada 595199-121
Czech Republic 595199-221
France 595199-051
Germany 595199-041
Greece 595199-DJ1
Hungry 595199-211
for International use 595199-B31
Israel 595199-BB1
Italy 595199-061
Japan 595199-291
Korea 595199-AD1
Latin America595199-161
North America595199-001
Norway 595199-DH1
Portugal 595199-131
Russia 595199-251
Saudi Arabia 595199-171
(Continued)
Maintenance and Service Guide3–3
Page 28
Illustrated parts catalog
ItemDescriptionSpare part number
Spain 595199-071
Switzerland 595199-BG1
Taiwan 595199-AB1
Thailand 595199-281
Tu r ke y 595199-141
United Kingdom 595199-031
4Speaker assembly (includes cable)602744-001
5Top cover (includes TouchPad board) for use in:
Biscotti computer models595206-001
Matte black computer models595207-001
Charcoal computer models (for model 1.2 only)615590-001
Silver computer models (for model 1.1 only)605147-001
Imperial blue computer models (for model 1.2 only)622567-001
6Fan/heat sink assembly (includes replacement thermal material) for use with:
UMA systems595832-001
Discrete systems595833-001
GL40 UMA systems (for models 1.1 and 1.2 only)606573-001
HD545V discrete systems (for model 1.1 only)617024-0010
Thermal pad kit for South Bridge chipset634433-001
7Touchpad button board595203-001
8Modem module (select models only)
All countries and regions except for Australia and New Zealand (for models 1.0 and 1.1
only)
Australia and New Zealand (for models 1.0 and 1.1 only)510100-011
9RTC battery602745-001
10System board
HM55 Discrete system board (for models 1.0 and 1.1 only)595181-001
HM55 UMA system board 595182-001
HM55 HDMI Discrete system board (for models 1.0 and 1.1 only)595183-001
HM55 HDMI UMA system board 595184-001
HM55 HD545V discrete system board (for model 1.1 only)615577-001
HM55 HD545V discrete system board with HDMI card reader (for model 1.1 only)615578-001
GL40 UMA system board (for models 1.1 and 1.2 only)605139-001
GL40 UMA system board with HDMI card reader (for models 1.1 and 1.2 only)605140-001
510100-001
HD5470/512 MB discrete system board (for model 1.2 only)615579-001
HD5470/512 MB discrete system board with HDMI card reader (for model 1.2 only)615580-001
HD5470/1 G discrete system board (for model 1.2 only)615581-001
HD5470/1 G discrete system board with HDMI card reader (for model 1.2 only)615582-001
(Continued)
3–4Maintenance and Service Guide
Page 29
Illustrated parts catalog
ItemDescriptionSpare part number
GL40 DDR2 UMA system board (for model 1.1 only)616448-001
GL40 DDR2 UMA system board with HDMI card reader (for model 1.1 only)616449-001
HM55 WiMax UMA system board with HDMI card reader (for model 1.2 only)628482-001
11Memory module (1066 MHz, DDR3)
1 GB (1066 MHz, DDR3)598859-001
2 GB (1066 MHz, DDR3)598856-001
4 GB (1066 MHz, DDR3) (for model 1.2 only)599092-001
1 GB (6400 MHz, DDR2) (for model 1.1 only)619545-001
2 GB (6400 MHz, DDR2) (for model 1.1 only)619546-001
12Hard drive (includes hard drive bracket and screws)
750 GB, 5400 rpm (for model 1.2 only)603787-001
640 GB, 5400 rpm 603785-001
500 GB, 7200 rpm634919-001
320 GB, 7200 rpm 599055-001
250 GB, 7200 rpm599054-001
160 GB, 7200 rpm599053-001
Hard Drive Hardware Kit (not illustrated, includes bracket and screws)599057-001
Atheros AR9285 802.11 a/b/g/n 2x2 WiFi adapter for use in Canada, the Cayman Islands,
Guam, Puerto Rico, the United States, and the US Virgin Islands
Atheros AR9285 802.11 a/b/g/n 2x2 WiFi adapter for use in Afghanistan, Albania, Algeria,
Andorra, Angola, Antigua and Barbuda, Argentian, Armenia, Australia, Austria,
AzerbaijanBahamas, Bahrain, Barbados, Belgium, Belize, Benin, Bhutan, Bosnia and
Herzegovina, Botswana, Brazil, Brunei, Bulgeria, Burkina Faso, Burundi, Cambodia,
Cameroon, Cape Verde, Central African Republic, Chad, Chile, China, Colombia, Comoros,
Congo, Costa Rica, Croatia, Cyprus, Czech Republic, Zaire, Denmark, Djibouti, Dominica,
Dominican Republic, Ecuador, Egypt, El Salvador, Equitorial Guinea, Eritrea, Estonia,
Ethiopia, Fiji, Finland, France, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar,
Greece, Grenada, Guatemala, Guinea, Guinea-Bissa, Guyana, Haiti, Honduras, Hong Kong,
Hungary, Iceland, India, Indonesia, Ireland, Italy, Ivory Coast, Jamaica, Japan, Jordan,
Kazakhstan, Kenya, Kiribati, Korea-South, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon,
Lesotho, Liberia, Martinique, Nether Antilles, French Guiana, Aruba, British Virgin Islands,
Bermuda, Syria, Guadeloupe, Liechtenstein, Lithuania, Luxembourg, Macedonia,
Madagaascar, Malawi, Malaysia, Maldives, Mali, Malta, Marshall Islands, Mauritania,
Mauritius, Mexico, Micronesia, Monaco, Mongolia, Montenegro, Morocco, Mozambique,
Namibia, Nauru, Nepal, Netherlands, New Zealand, Nicaragua, Niger, Nigeria, Norway,
Oman, Palau, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal,
Republic of Moldova, Romania, rwanda, Samoa, San Marino, Sao tome and Principe, Saudi
Arabia, Senegal, Serbia and Montenegro, Seychelles, Sierra Leone, Singapore, Slovakia,
Slovenia, Solomon Islands, Somalia, South Africa, Spain, Sri Lanka, St. Kitts and Nevis, St.
Lucia, St. Vincent and Gren, Suriname, Swaziland, Sweden, Switzerland, Taiwan, Tajikistan,
Tanzania, Thailand, Timor (East), Togo, Tonga, Trinidad and Tobago, Tunisia, Turkey,
Turkmenistan, Tuvalu, Uganda, United Arab Emirates ,United Kingdom, Uruguay,
Uzbekistan, Vanuatu, Venezuela, Vietnam, Yemen, Zambia, and Zimbabwe
580101-001
580101-002
(Continued)
3–6Maintenance and Service Guide
Page 31
Illustrated parts catalog
ItemDescriptionSpare part number
Intel WiFi Link 5100 802.11/b/g/n WLAN module for use in Afghanistan, Albania, Algeria,
Andorra, Angola, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria,
Azerbaijan, the Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin,
Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, the British Virgin
Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cameroon, Canada, Cape Verde, the
Cayman Islands, the Central African Republic, Chad, Chile, Colombia, Comoros, the Congo,
Costa Rica, Croatia, Cyprus, the Czech Republic, Denmark, Djibouti, Dominica, the
Dominican Republic, East Timor, Ecuador, Egypt, El Salvador, Equitorial Guinea, Eritrea,
Estonia, Ethiopia, Fiji, Finland, France, French Guiana, Gabon, Gambia, Georgia, Germany,
Ghana, Gibraltar, Greece, Grenada, Guadeloupe, Guatemala, Guam, Guinea,
Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong, Hungary, Iceland, India, Ireland,
Israel, Italy, the Ivory Coast, Jamaica, Jordan, Kazakhstan, Kenya, Kiribati, Kyrgyzstan,
Laos, Latvia, Lebanon, Lesotho, Liberia, Liechtenstein, Lithuania, Luxembourg, Macedonia,
Madagascar, Malawi, Malaysia, the Maldives, Mali, Malta, the Marshall Islands, Martinique,
Mauritania, Mauritius, Mexico, Micronesia, Monaco, Mongolia, Montenegro, Morocco,
Mozambique, Namibia, Nauru, Nepal, the Nether Antilles, the Netherlands, New Zealand,
Nicaragua, Niger, Nigeria, Norway, Oman, Palau, Panama, Papua New Guinea, Paraguay,
the People's Republic of China, Peru, the Philippines, Poland, Portugal, Puerto Rico, the
Republic of Moldova, Romania, Rwanda, Samoa, San Marino, Sao Tome and Principe,
Saudi Arabia, Senegal, Serbia and Montenegro, the Seychelles, Sierra Leone, Singapore,
Slovakia, Slovenia, the Solomon Islands, Somalia, South Africa, South Korea, Spain, Sri
Lanka, St. Kitts and Nevis, St. Lucia, St. Vincent and the Grenadines, Suriname, Swaziland,
Sweden, Switzerland, Taiwan, Tajikistan, Tanzania, Togo, Tonga, Trinidad and Tobago,
Tunisia, Turkey, Turkmenistan, Tuvalu, Uganda, the United Arab Emirates, the United
Kingdom, Uruguay, the U.S. Virgin Islands, the United States, Uzbekistan, Vanuatu,
Venezuela, Vietnam, Yemen, Zaire, Zambia, and Zimbabwe
593530-001
Intel WiFi Link 5100 802.11/b/g WLAN module for use in Pakistan, Russia, and Ukraine (for
model 1.0 only)
Broadcom 4312G 802.11 b/g WiFi adapter for use in Canada, the Cayman Islands, Guam,
Puerto Rico, the U.S. Virgin Islands, and the United States (for models 1.0 and 1.1 only)
Broadcom 4312G 802.11 b/g WiFi adapter for use in Afghanistan, Albania, Algeria, Andorra,
Angola, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, the
Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda,
Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, the British Virgin Islands,
Brunei, Bulgaria, Burkina Faso, Burundi, Cameroon, Cape Verde, the Central African
Republic, Chad, Chile, Colombia, Comoros, the Congo, Costa Rica, Croatia, Cyprus, the
Czech Republic, Denmark, Djibouti, Dominica, the Dominican Republic, East Timor,
Ecuador, Egypt, El Salvador, Equitorial Guinea, Eritrea, Estonia, Ethiopia, Fiji, Finland,
France, French Guiana, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece,
Grenada, Guadeloupe, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong
Kong, Hungary, Iceland, India, Ireland, Israel, Italy, the Ivory Coast, Jamaica, Jordan,
Kazakhstan, Kenya, Kiribati, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia,
Liechtenstein, Lithuania, Luxembourg, Macedonia, Madagascar, Malawi, Malaysia, the
Maldives, Mali, Malta, the Marshall Islands, Martinique, Mauritania, Mauritius, Mexico,
Micronesia, Monaco, Mongolia, Montenegro, Morocco, Mozambique, Namibia, Nauru,
Nepal, the Nether Antilles, the Netherlands, New Zealand, Nicaragua, Niger, Nigeria,
Norway, Oman, Pakistan, Palau, Panama, Papua New Guinea, Paraguay, the People's
Republic of China, Peru, the Philippines, Poland, Portugal, the Republic of Moldova,
Romania, Russia, Rwanda, Samoa, San Marino, Sao Tome and Principe, Saudi Arabia,
Senegal, Serbia and Montenegro, the Seychelles, Sierra Leone, Singapore, Slovakia,
Slovenia, the Solomon Islands, Somalia, South Africa, South Korea, Spain, Sri Lanka, St.
Kitts and Nevis, St. Lucia, St. Vincent and the Grenadines, Suriname, Swaziland, Sweden,
Switzerland, Taiwan, Tajikistan, Tanzania, Togo, Tonga, Trinidad and Tobago, Tunisia, Turkey,
Turkmenistan, Tuvalu, Uganda, Ukraine, the United Arab Emirates, the United Kingdom,
Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Yemen, Zaire, Zambia, and Zimbabwe
(for models 1.0 and 1.1 only)
580101-001Atheros AR9285 802.11 a/b/g/n 2x2 WiFi adapter for use in Canada, the Cayman Islands, Guam,
Puerto Rico, the United States, and the US Virgin Islands
(Continued)
3–14Maintenance and Service Guide
Page 39
Illustrated parts catalog
Spare part numberDescription number
580101-002Atheros AR9285 802.11 a/b/g/n 2x2 WiFi adapter for use in Afghanistan, Albania, Algeria, Andorra,
Angola, Antigua and Barbuda, Argentian, Armenia, Australia, Austria, Azerbaijan, Bahamas, Bahrain,
Barbados, Belgium, Belize, Benin, Bhutan, Bosnia and Herzegovina, Botswana, Brazil, Brunei,
Bulgeria, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Central African Republic, Chad,
Chile, China, Colombia, Comoros, Congo, Costa Rica, Croatia, Cyprus, Czech Republic, Zaire,
Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equitorial Guinea,
Eritrea, Estonia, Ethiopia, Fiji, Finland, France, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar,
Greece, Grenada, Guatemala, Guinea, Guinea-Bissa, Guyana, Haiti, Honduras, Hong Kong, Hungary,
Iceland, India, Indonesia, Ireland, Italy, Ivory Coast, Jamaica, Japan, Jordan, Kazakhstan, Kenya,
Kiribati, Korea-South, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Martinique, Nether
Antilles, French Guiana, Aruba, British Virgin Islands, Bermuda, Syria, Guadeloupe, Liechtenstein,
Lithuania, Luxembourg, Macedonia, Madagaascar, Malawi, Malaysia, Maldives, Mali, Malta, Marshall
Islands, Mauritania, Mauritius, Mexico, Micronesia, Monaco, Mongolia, Montenegro, Morocco,
Mozambique, Namibia, Nauru, Nepal, Netherlands, New Zealand, Nicaragua, Niger, Nigeria, Norway,
Oman, Palau, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Republic of
Moldova, Romania, rwanda, Samoa, San Marino, Sao tome and Principe, Saudi Arabia, Senegal,
Serbia and Montenegro, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands,
Somalia, South Africa, Spain, Sri Lanka, St. Kitts and Nevis, St. Lucia, St. Vincent and Gren, Suriname,
Swaziland, Sweden, Switzerland, Taiwan, Tajikistan, Tanzania, Thailand, Timor (East), Togo, Tonga,
Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Tuvalu, Uganda, United Arab Emirates ,United
Kingdom, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Yemen, Zambia, and Zimbabwe
582562-001Broadcom 4312G 802.11 b/g WiFi adapter for use in Canada, the Cayman Islands, Guam, Puerto Rico,
the U.S. Virgin Islands, and the United States (for models 1.0 and 1.1 only)
582562-002Broadcom 4312G 802.11 b/g WiFi adapter for use in Afghanistan, Albania, Algeria, Andorra, Angola,
Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, the Bahamas,
Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia
and Herzegovina, Botswana, Brazil, the British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi,
Cameroon, Cape Verde, the Central African Republic, Chad, Chile, Colombia, Comoros, the Congo,
Costa Rica, Croatia, Cyprus, the Czech Republic, Denmark, Djibouti, Dominica, the Dominican
Republic, East Timor, Ecuador, Egypt, El Salvador, Equitorial Guinea, Eritrea, Estonia, Ethiopia, Fiji,
Finland, France, French Guiana, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece,
Grenada, Guadeloupe, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong,
Hungary, Iceland, India, Ireland, Israel, Italy, the Ivory Coast, Jamaica, Jordan, Kazakhstan, Kenya,
Kiribati, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Liechtenstein, Lithuania, Luxembourg,
Macedonia, Madagascar, Malawi, Malaysia, the Maldives, Mali, Malta, the Marshall Islands, Martinique,
Mauritania, Mauritius, Mexico, Micronesia, Monaco, Mongolia, Montenegro, Morocco, Mozambique,
Namibia, Nauru, Nepal, the Nether Antilles, the Netherlands, New Zealand, Nicaragua, Niger, Nigeria,
Norway, Oman, Pakistan, Palau, Panama, Papua New Guinea, Paraguay, the People's Republic of
China, Peru, the Philippines, Poland, Portugal, the Republic of Moldova, Romania, Russia, Rwanda,
Samoa, San Marino, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia and Montenegro, the
Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, the Solomon Islands, Somalia, South Africa,
South Korea, Spain, Sri Lanka, St. Kitts and Nevis, St. Lucia, St. Vincent and the Grenadines,
Suriname, Swaziland, Sweden, Switzerland, Taiwan, Tajikistan, Tanzania, Togo, Tonga, Trinidad and
Tobago, Tunisia, Turkey, Turkmenistan, Tuvalu, Uganda, Ukraine, the United Arab Emirates, the United
Kingdom, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Yemen, Zaire, Zambia, and Zimbabwe
(for models 1.0 and 1.1 only)
593530-001Intel WiFi Link 5100 802.11/b/g/n WLAN module for use in Afghanistan, Albania, Algeria, Andorra,
Angola, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, the Bahamas,
Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia
and Herzegovina, Botswana, Brazil, the British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi,
Cameroon, Canada, Cape Verde, the Cayman Islands, the Central African Republic, Chad, Chile,
Colombia, Comoros, the Congo, Costa Rica, Croatia, Cyprus, the Czech Republic, Denmark, Djibouti,
Dominica, the Dominican Republic, East Timor, Ecuador, Egypt, El Salvador, Equitorial Guinea,
Eritrea, Estonia, Ethiopia, Fiji, Finland, France, French Guiana, Gabon, Gambia, Georgia, Germany,
Ghana, Gibraltar, Greece, Grenada, Guadeloupe, Guatemala, Guam, Guinea, Guinea-Bissau,
Guyana, Haiti, Honduras, Hong Kong, Hungary, Iceland, India, Ireland, Israel, Italy, the Ivory Coast,
Jamaica, Jordan, Kazakhstan, Kenya, Kiribati, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia,
Liechtenstein, Lithuania, Luxembourg, Macedonia, Madagascar, Malawi, Malaysia, the Maldives, Mali,
Malta, the Marshall Islands, Martinique, Mauritania, Mauritius, Mexico, Micronesia, Monaco, Mongolia,
Montenegro, Morocco, Mozambique, Namibia, Nauru, Nepal, the Nether Antilles, the Netherlands, New
Zealand, Nicaragua, Niger, Nigeria, Norway, Oman, Palau, Panama, Papua New Guinea, Paraguay, the
People's Republic of China, Peru, the Philippines, Poland, Portugal, Puerto Rico, the Republic of
Moldova, Romania, Rwanda, Samoa, San Marino, Sao Tome and Principe, Saudi Arabia, Senegal,
Serbia and Montenegro, the Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, the Solomon
Islands, Somalia, South Africa, South Korea, Spain, Sri Lanka, St. Kitts and Nevis, St. Lucia, St.
Vincent and the Grenadines, Suriname, Swaziland, Sweden, Switzerland, Taiwan, Tajikistan, Tanzania,
Togo, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Tuvalu, Uganda, the United Arab
Emirates, the United Kingdom, Uruguay, the U.S. Virgin Islands, the United States, Uzbekistan,
Vanuatu, Venezuela, Vietnam, Yemen, Zaire, Zambia, and Zimbabwe
593531-001Intel WiFi Link 5100 802.11/b/g WLAN module for use in Pakistan, Russia, and Ukraine (for model 1.0
626039-001Intel Core i5-460M Processor (3M cache, 2.53 GHz, SC turbo up to 2.53 GHz) (for model 1.2 only)
628482-001Intel Core i5-560M Processor (3M cache, 2.66-3.2 GHz, SC turbo up to 2.53 GHz) (for model 1.2 only)
634919-001500 GB, 7200 rpm hard drive
634428-001Thermal pad kit for processor
634433-001Thermal pad kit for South Bridge chipset
3–20Maintenance and Service Guide
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Removal and replacement procedures
Preliminary replacement requirements
Tools required
Use the following tools to complete the removal and replacement procedures:
■Flat-bladed screwdriver
■Magnetic screwdriver
■Phillips P0 and P1 screwdrivers
Service considerations
Before disassembly or assembly procedures, review and adhere to all service considerations.
4
As you remove each subassembly from the computer, place the subassembly (and all accompanying screws)
✎
away from the work area to prevent damage.
Plastic parts
CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use care when handling the
Ä
plastic parts. Apply pressure only at the points designated in the maintenance instructions.
Cables and connectors
CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly
Ä
process. Improper cable placement can damage the computer.
Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the
cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid
bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught or
snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables tear easily.
Maintenance and Service Guide4–1
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Removal and replacement procedures
Drive handling
CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a
drive, or loss of information, observe these precautions:
Ä
■Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in
Hibernation, turn the computer on, and then shut it down through the operating system.
■Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid touching the
connector.
■Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and be sure that the optical
drive tray is closed.
■Handle drives on surfaces covered with at least one inch of shock-proof foam.
■Avoid dropping drives from any height onto any surface.
■After removing a hard drive, an optical drive, or a diskette drive, place it in a static-proof bag.
■Avoid exposing a hard drive to products that have magnetic fields, such as monitors or speakers.
■Avoid exposing a drive to temperature extremes or liquids.
■If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective packaging and label
the package “FRAGILE.”
Grounding guidelines
Electrostatic discharge damage
Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the
degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD
contains enough power to alter device parameters or melt silicon junctions.
A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or
microcircuitry. Even if the spark is neither felt nor heard, damage might have occurred.
An electronic device exposed to ESD might not be affected at all and can work perfectly throughout a normal cycle.
Or the device might function normally for a while, then degrade in the internal layers, reducing its life expectancy.
CAUTION: To prevent damage to the computer when you are removing or installing internal components, observe these
precautions:
Ä
■Keep components in their electrostatic-safe containers until you are ready to install them.
■Use nonmagnetic tools.
■Before touching an electronic component, discharge static electricity by using the guidelines described in this section.
■Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
■If you remove a component, place it in an electrostatic-safe container.
4–2Maintenance and Service Guide
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The following table shows how humidity affects the electrostatic voltage levels generated by different activities.
CAUTION: A product can be degraded by as little as 700 V.
Ä
Event10% 40% 55%
Walking across carpet 35,000 V15,000 V 7,500 V
Walking across vinyl floor 12,000 V 5,000 V 3,000 V
Motions of bench worker 6,000 V 800 V 400 V
Removing DIPS from plastic tube 2,000 V 700 V 400 V
Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V
Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V
Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V
Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V
Packaging and transporting guidelines
Removal and replacement procedures
Relative humidity
Follow these grounding guidelines when packaging and transporting equipment:
■To avoid hand contact, transport products in static-safe tubes, bags, or boxes.
■Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.
■Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
■Place items on a grounded surface before removing items from their containers.
■Always be properly grounded when touching a component or assembly.
■Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.
■Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized equipment
used for moving materials is wired to ground and that proper materials are selected to avoid static charging.
When grounding is not possible, use an ionizer to dissipate electric charges.
Workstation guidelines
Follow these grounding workstation guidelines:
■Cover the workstation with approved static-shielding material.
■Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and
equipment.
■Use conductive field service tools, such as cutters, screwdrivers, and vacuums.
■When fixtures must directly contact dissipative surfaces, use fixtures made only of static-safe materials.
■Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids and Styrofoam.
■Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these items
only at static-free workstations.
■Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
■Turn off power and input signals before inserting or removing connectors or test equipment.
Maintenance and Service Guide4–3
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Removal and replacement procedures
Equipment guidelines
Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.
■When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a
minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly
against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a
wrist strap.
■When standing, use foot straps and a grounded floor mat. Foot straps (heel, toe, or boot straps) can be used at
standing workstations and are compatible with most types of shoes or boots. On conductive floors or
dissipative floor mats, use foot straps on both feet with a minimum of one megohm resistance between the
operator and ground. To be effective, the conductive strips must be worn in contact with the skin.
The following grounding equipment is recommended to prevent electrostatic damage:
■Antistatic tape
■Antistatic smocks, aprons, and sleeve protectors
■Conductive bins and other assembly or soldering aids
■Nonconductive foam
■Conductive tabletop workstations with ground cords of one megohm resistance
■Static-dissipative tables or floor mats with hard ties to the ground
■Field service kits
■Static awareness labels
■Material-handling packages
■Nonconductive plastic bags, tubes, or boxes
■Metal tote boxes
■Electrostatic voltage levels and protective materials
The following table lists the shielding protection provided by antistatic bags and floor mats.
Material Use Voltage protection level
Antistatic plastic Bags 1,500 V
Carbon-loaded plastic Floor mats 7,500 V
Metallized laminate Floor mats 5,000 V
4–4Maintenance and Service Guide
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Component replacement procedures
This chapter provides removal and replacement procedures.
There are as many as 62 screws, in 5 different sizes, that must be removed, replaced, or loosened when servicing
the computer. Make special note of each screw size and location during removal and replacement.
Service tag
When ordering parts or requesting information, provide the computer serial number and model number located
on the service tag.
Removal and replacement procedures
Item Component Description
1
2
3
4
5
Maintenance and Service Guide4–5
Product nameThe name affixed to the front of the computer.
Serial number (s/n)An alphanumeric identifier that is unique to each product.
Part number/Product number (p/n)This number provides specific information about the product’s
hardware components. The part number helps a service
technician to determine what components and parts are needed.
Warranty periodThe duration of the warranty period for the computer.
Model descriptionAn alphanumeric identifier used to locate documents, drivers, and
support for the computer.
Page 50
Removal and replacement procedures
Computer feet
The computer feet are adhesive-backed rubber pads. The feet are included in the Rubber Kit, spare part
number 595198-001. There are 4 rubber feet that attach to the base enclosure in the locations illustrated below.
4–6Maintenance and Service Guide
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Battery
Removal and replacement procedures
Description Spare part number
6 cell, 2.20-Ah, 47-Wh battery593553-001
6-cell Li-lon, 2.55 Ah, 55 Wh593554-001
Before disassembling the computer:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on,
and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first disconnecting the power cord from the AC outlet and then
disconnecting the AC adapter from the computer.
Remove the battery:
1. Turn the computer upside down on a flat surface, with the battery bay toward you.
2. Slide the battery release latch 1 to release the battery.
3. Pivot the battery 2 upward and remove it 3 from the computer.
To insert the battery, insert the rear edge of the battery into the battery bay and pivot the front edge downward until
the battery is seated. The battery release latch automatically locks the battery into place.
Maintenance and Service Guide4–7
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Removal and replacement procedures
Hard drive
The hard drive spare part kit includes a hard drive bracket and hard drive connector. The hard drive bracket and
✎
hard drive connector, as well as the hard drive bracket screws, are also available in the Hard Drive Hardware Kit.
Description Spare part number
750 GB, 5400 rpm (for model 1.2 only)603787-001
640 GB, 5400 rpm603785-001
500 GB, 7200 rpm634919-001
320 GB, 7200 rpm 599055-001
250 GB, 7200 rpm599054-001
160 GB, 7200 rpm599053-001
Hard Drive Hardware Kit (not illustrated, includes connector, bracket, and screws)599057-001
Before removing the hard drive:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on,
and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first disconnecting the power cord from the AC outlet and then
disconnecting the AC adapter from the computer.
4. Remove the battery (see “Battery” on page 4-7).
Remove the hard drive:
1. Loosen the two Phillips PM2.5×6.0 captive screws 1 that secure the hard drive cover to the computer.
2. Lift the left side of the hard drive cover 2, lift it up and to the left 3, and remove the cover. The hard drive
cover is included in the Plastics Kit, spare part number 595200-001.
4–8Maintenance and Service Guide
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Removal and replacement procedures
3. Remove the three Phillips PM2.5×5.0 screws 1 that secure the hard drive to the computer.
4. Grasp the Mylar tabs 2 on the hard drive, and then slide the hard drive to the left to disconnect it from
the system board.
5. Disconnect the hard drive cable from the system board 3.
6. Remove the hard drive 4 from the hard drive bay.
7. To replace the hard drive bracket, remove the four Phillips PM3.0×4.0 hard drive bracket screws 1 from each
side of the hard drive.
8. Grasp the 2 attached Mylar tabs 2 and pull the bracket straight up to remove it from the hard drive.
Reverse this procedure to reassemble and install the hard drive.
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on,
and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first disconnecting the power cord from the AC outlet and then
disconnecting the AC adapter from the computer.
4. Remove the battery (see “Battery” on page 4-7).
Remove the memory module:
1. Loosen the three Phillips PM2.5×6.0 captive screws 1 that secure the memory module cover to the computer.
2. Lift the back side of the memory module cover cover 2, lift it up 3, and remove the cover. The memory
module cover is included in the Plastics Kit, spare part number 595200-001.
4–10Maintenance and Service Guide
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Removal and replacement procedures
3. Spread the retaining tabs 1 away from the memory module. (The edge of the module opposite the slot rises
away from the computer.)
4. Remove the memory module 2 by pulling the module away from the slot at an angle.
Memory modules are designed with a notch 3 to prevent incorrect insertion into the memory module slot.
Reverse this procedure to install a memory module.
Broadcom 4313 802.11b/g/n 1x1 WiFi and 2070 Bluetooth 2.1+EDR Combo adapter (BT3.0+HS
ready) (for model 1.2 only)
602992-001
600370-001
Before removing the WLAN module:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on,
and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first disconnecting the power cord from the AC outlet and then
disconnecting the AC adapter from the computer.
4. Remove the battery (see “Battery” on page 4-7).
5. Remove the memory module (see “Memory module” on page 4-10).
4–12Maintenance and Service Guide
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Removal and replacement procedures
Remove the wireless module:
CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the
Ä
computer by the governmental agency that regulates wireless devices in your country or region. If you replace the module and
then receive a warning message, remove the module to restore computer functionality, and then contact technical support through
Help and Support.
1. Disconnect the main antenna cable 1 and the auxiliary antenna cable 2 from the wireless module.
The black WLAN antenna cable (marked “1”) is connected to the WLAN module “Main” terminal. The white
✎
WLAN antenna cable (marked “2”) is connected to the WLAN module “Aux” terminal.
2. Remove the Phillips PM2.0×3.0 screw 3 that secures the WLAN module to the computer. (The edge of the
module opposite the slot rises away from the computer.)
3. Remove the WLAN module 4 by pulling the module away from the slot at an angle.
WLAN modules are designed with a notch 5 to prevent incorrect insertion.
✎
Reverse this procedure to install the wireless module.
Maintenance and Service Guide4–13
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Removal and replacement procedures
Optical drive
The optical drive spare part kit includes an optical drive bezel and optical drive bracket.
✎
Description Spare part number
DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive with LightScribe for use with:
Biscotti computer models599062-001
Matte black computer models (for models 1.1 and 1.2 only)600651-001
Silver computer models (for model 1.1 only)608112-001
Charcoal computer models (for model 1.2 only)615588-001
Imperial blue computer models (for model 1.2 only)622565-001
Blu-ray ROM with LightScribe DVD±R/RW SuperMulti Double-Layer Drive for use with:
Biscotti computer models599063-001
Matte black computer models (for models 1.1 and 1.2 only)600652-001
Silver computer models (for model 1.1 only)608114-001
Charcoal computer models (for model 1.2 only)615589-001
Imperial blue computer models (for model 1.2 only)622566-001
Before removing the optical drive:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on,
and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first disconnecting the power cord from the AC outlet and then
disconnecting the AC adapter from the computer.
4. Remove the battery (see “Battery” on page 4-7).
5. Remove the hard drive (see “Hard drive” on page 4-8.)
Remove the optical drive:
1. Position the computer with the left side toward you.
2. Innsert a thin tool, such as a screw driver 1, into the release access slot in the hard drive bay. (The disc tray is
partially ejected from the optical drive.)
3. Grasp the bezel and slide the optical drive 2 out of the computer.
4–14Maintenance and Service Guide
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Removal and replacement procedures
Maintenance and Service Guide4–15
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Removal and replacement procedures
4. To replace the optical drive bracket, position the optical drive with the rear toward you.
5. Remove the two Phillips PM2.0×3.0 screws 1 that secure the optical drive bracket to the optical drive.
6. Remove the optical drive bracket 2.
Reverse this procedure to reassemble and install an optical drive.
4–16Maintenance and Service Guide
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Keyboard
Description Spare part number
For use in Adriatics595199-BA1
For use in Belgium 595199-A41
For use in Brazil (for model 1.1 only)595199-201
For use in Canada 595199-121
For use in the Czech Republic 595199-221
For use in France595199-051
For use in Germany 595199-041
For use in Greece 595199-DJ1
For use in Hungary 595199-211
For International use 595199-B31
For use in Israel 595199-BB1
For use in Italy 595199-061
For use in Japan 595199-291
Removal and replacement procedures
For use in Korea 595199-AD1
For use in Latin America595199-161
For use in North America595199-001
For use in Norway 595199-DH1
For use in Portugal 595199-131
For use in Russia 595199-251
For use in Saudi Arabia 595199-171
For use in Spain 595199-071
For use in Switzerland 595199-BG1
For use in Taiwan 595199-AB1
For use in Thailand 595199-281
For use in Turkey 595199-141
For use in the United Kingdom595199-031
Before removing the keyboard:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on,
and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first disconnecting the power cord from the AC outlet and then
disconnecting the AC adapter from the computer.
4. Remove the battery ( see “Battery” on page 4-7).
5. Remove the hard drive (see “Hard drive” on page 4-8).
6. Remove the memory module (see “Memory module” on page 4-10).
7. Remove the wireless module (see “Wireless module” on page 4-12).
8. Remove the optical drive (see “Optical drive” on page 4-14).
Maintenance and Service Guide4–17
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Removal and replacement procedures
Remove the keyboard:
1. Turn the computer upside down, with the front toward you.
2. Remove the three Phillips PM2.5×5.0 and three Phillips PM2.5x6.5 screws that secure the keyboard to the
computer.
3. Turn the computer right-side up, with the front toward you.
4. Open the computer as far as possible.
5. Release the tabs along the left 1 and right 2 edges of the keyboard using a thin flat-bladed screwdriver.
6. Lift the rear edge of the keyboard 3, and set the keyboard back towards the display 4.
4–18Maintenance and Service Guide
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Removal and replacement procedures
7. Release the zero insertion force (ZIF) connector 1 to which the keyboard cable is attached, and then disconnect
the keyboard cable 2 from the system board.
8. Remove the keyboard.
Reverse this procedure to install the keyboard.
Maintenance and Service Guide4–19
Page 64
Removal and replacement procedures
Top cover
DescriptionSpare part number
For use with biscotti computer models595206-001
For use with matte black computer models595207-001
For use with charcoal computer models (for model 1.2 only)615590-001
For use with silver computer models (for model 1.1 only)605147-001
For use with imperial blue computer models (for model 1.2 only)622567-001
Before removing the top cover:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on,
and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first disconnecting the power cord from the AC outlet and then
disconnecting the AC adapter from the computer.
4. Remove the battery (see “Battery” on page 4-7).
5. Remove the hard drive (see “Hard drive” on page 4-8).
6. Remove the memory module (see “Memory module” on page 4-10).
7. Remove the wireless module (see “Wireless module” on page 4-12).
8. Remove the optical drive (see “Optical drive” on page 4-14).
9. Remove the keyboard (see “Keyboard” on page 4-17).
Remove the top cover:
1. Turn the computer upside down, with the front toward you.
2. Remove four Phillips PM2.5x3 screws in the battery bay, and remove ten Phillips PM2.5x6.5 screws on the
base enclosure. The top cover screws are identified by a triangle icon embossed on the base enclosure.
3. Turn the computer right-side up, with the front toward you.
4. Open the computer as far as possible.
4–20Maintenance and Service Guide
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Removal and replacement procedures
5. Remove the Phillips PM2.5×6.0 screw that secures the switch cover to the computer.
6. Release the power button ZIF connector 1, speaker cable 2, touchpad ZIF connector 3, and touchpad button
ZIF connector 4.
Maintenance and Service Guide4–21
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Removal and replacement procedures
7. Lift the rear edge of the top cover 1 until the top cover disengages from the base enclosure.
8. Remove the top cover 2.
The TouchPad is glued to the top cover and is included with the top cover spare part.
✎
Reverse this procedure to install the top cover.
4–22Maintenance and Service Guide
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Power button board
DescriptionSpare part number
Power button board595204-001
Before removing the power button board:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on,
and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first disconnecting the power cord from the AC outlet and then
disconnecting the AC adapter from the computer.
4. Remove the battery (see “Battery” on page 4-7).
5. Remove the hard drive (see “Hard drive” on page 4-8).
6. Remove the memory module (see “Memory module” on page 4-10).
7. Remove the wireless module (see “Wireless module” on page 4-12).
8. Remove the optical drive (see “Optical drive” on page 4-14).
9. Remove the keyboard (see “Keyboard” on page 4-17).
10. Remove the top cover (see “Top cover” on page 4-20).
Removal and replacement procedures
Remove the power button board:
1. Remove the Phillips PM2.0×3.0 screw 1 that secures the power button board to the top cover.
2. Lift up and remove the power button board 2.
Reverse this procedure to install the power button board.
Maintenance and Service Guide4–23
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Removal and replacement procedures
Touchpad button board
DescriptionSpare part number
Touchpad button board595203-001
Before removing the touchpad button board:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on,
and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first disconnecting the power cord from the AC outlet and then
disconnecting the AC adapter from the computer.
4. Remove the battery (see “Battery” on page 4-7).
5. Remove the hard drive (see “Hard drive” on page 4-8).
6. Remove the memory module (see “Memory module” on page 4-10).
7. Remove the wireless module (see “Wireless module” on page 4-12).
8. Remove the optical drive (see “Optical drive” on page 4-14).
9. Remove the keyboard (see “Keyboard” on page 4-17).
10. Remove the top cover (see “Top cover” on page 4-20).
Remove the touchpad button board:
1. Remove the two Phillips PM2.0×3.0 screws 1 that secure the touchpad button board to the top cover.
2. Lift up and remove the touchpad button board 2.
Reverse this procedure to install the touchpad button board.
4–24Maintenance and Service Guide
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Speakers
DescriptionSpare part number
Speaker assembly (includes cable)602744-001
Before removing the speakers:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on,
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first disconnecting the power cord from the AC outlet and then
4. Remove the battery (see “Battery” on page 4-7).
5. Remove the hard drive (see “Hard drive” on page 4-8).
6. Remove the memory module (see “Memory module” on page 4-10).
7. Remove the wireless module (see “Wireless module” on page 4-12).
8. Remove the optical drive (see “Optical drive” on page 4-14).
9. Remove the keyboard (see “Keyboard” on page 4-17).
10. Remove the top cover (see “Top cover” on page 4-20).
Removal and replacement procedures
and then shut it down through the operating system.
disconnecting the AC adapter from the computer.
Remove the speakers:
1. Remove the three Phillips PM2.5×3.0 screws 1 that secure the speaker assembly to the top cover.
2. Lift up and remove the speakers 2.
Reverse this procedure to install the speakers.
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Removal and replacement procedures
Display assembly
Description Spare part number
39.6-cm (15.6-in)High Definition (HD), light-emitting diode (LED) display assembly for use in:
HP G62 computer biscotti computer models595185-001
HP G62 computer biscotti computer models with webcam595186-001
Presario CQ62 biscotti computer models602170-001
Presario CQ62 biscotti computer models with webcam602171-001
Presario CQ62 matte black computer models595187-001
Presario CQ62 matte black computer models with webcam595188-001
HP G62 silver computer models (for model 1.1 only)605141-001
HP G62 silver computer models with webcam (for model 1.1 only)605142-001
HP G62 matte black computer models (for model 1.1 only)608109-001
HP G62 matte black computer models with webcam (for model 1.1 only)608110-001
HP G62 charcoal computer models (for model 1.2 only)615583-001
HP G62 charcoal computer models with webcam (for model 1.2 only)615584-001
HP G62 imperial blue computer models (for model 1.2 only)622562-001
HP G62 imperial blue computer models with webcam (for model 1.2 only)622563-001
Before removing the display assembly:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on,
and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first disconnecting the power cord from the AC outlet and then
disconnecting the AC adapter from the computer.
4. Remove the battery (see “Battery” on page 4-7).
5. Remove the hard drive (see “Hard drive” on page 4-8).
6. Remove the memory module (see “Memory module” on page 4-10).
7. Remove the wireless module (see “Wireless module” on page 4-12).
8. Remove the optical drive (see “Optical drive” on page 4-14).
9. Remove the keyboard (see “Keyboard” on page 4-17).
10. Remove the top cover (see “Top cover” on page 4-20).
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Removal and replacement procedures
Remove the display assembly:
1. Disconnect the display panel cable 1 and the microphone cable 2 from the system board and remove it from
its routing channel.
2. Pull the antenna cables through the opening in the top cover 3 and disengage the cables from the clip in the
routing channel leading to the display hinge 4.
3. Disconnect the webcam cable 5 from the system board and release it from the clips that attach it to the system
board.
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Removal and replacement procedures
CAUTION: Support the display assembly when removing the following screws. Failure to support the display assembly can
Ä
result in damage to the display assembly and other computer components.
4. Remove the four Phillips PM2.5×7.0 screws 1 securing the display hinges to the computer.
5. Lift the display panel 2 straight up to remove it.
Reverse this procedure to install the display assembly.
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Removal and replacement procedures
6. To replace the display bezel or any of the display assembly internal components, remove the following screw
covers and screws:
1 2 mylar screw covers on the display bezel bottom edge. The display mylar screw covers are included in the
Display Rubber Kit, spare part number 595198-001.
2 Two Phillips PM2.5×7.0 screws on the display bezel bottom edge.
Maintenance and Service Guide4–29
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Removal and replacement procedures
7. To remove the Display Bezel, flex the inside edges of the bezel at the top and bottom 1, and the left and right
sides 2, until the bezel disengages from the display enclosure.
8. Remove the display bezel 3.
Reverse this procedure to install the display bezel.
9. To replace the webcam module (select models only), lift the webcam module as far from the display enclosure
as the webcam module cable allows.
10. Disconnect the webcam module cable 1 from the webcam module, and remove the webcam module 2. The
webcam module is available using spare part number 600166-001.
Reverse this procedure to install the webcam module.
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Removal and replacement procedures
11. To replace the display hinge covers, remove the two Phillips PM2.5×6.0 screws 1 that secure each hinge to the
display enclosure.
12. Remove the display hinge covers 2. The display hinge covers are available using spare part number
600650-001.
Reverse this procedure to install the display hinge covers.
13. To replace the display panel, remove eight phillips PM2.5×6.0 screws 1 that secure the display panel to the
display enclosure.
14. Remove the display panel 2 from the display enclosure.
Reverse this procedure to install the display panel.
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Removal and replacement procedures
15. To replace the display panel brackets, remove the two Phillips PM2.0×3.0 screws 1 that secure each bracket to
the display panel.
16. Remove the display panel brackets 2 from the display panel. The display panel brackets are available using
spare part number 595195-001.
Reverse this procedure to install the display panel brackets.
17. To replace the wireless antenna transceivers, lift up on the silver transceiver 1 and release the adhesive
material from the display cover 2.
18. Lift up to remove the antenna transceivers 3. The wireless antenna transceivers with cable is available with the
LCD cable kit using spare part number 595196-001.
Reverse this procedure to install the display wireless antenna transceivers.
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USB board
DescriptionSpare part number
USB board595205-001
Before removing the USB board:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on,
and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first disconnecting the power cord from the AC outlet and then
disconnecting the AC adapter from the computer.
4. Remove the battery (see “Battery” on page 4-7).
5. Remove the hard drive (see “Hard drive” on page 4-8).
6. Remove the memory module (see “Memory module” on page 4-10).
7. Remove the wireless module (see “Wireless module” on page 4-12).
8. Remove the optical drive (see “Optical drive” on page 4-14).
9. Remove the keyboard (see “Keyboard” on page 4-17).
Removal and replacement procedures
10. Remove the top cover (see “Top cover” on page 4-20).
11. Remove the display assembly (see “Display assembly” on page 4-26).
Remove the USB board:
1. Disconnect the USB board cable 1 from the system board.
2. Remove the Phillips PM2.5×60 screw 2 from the system board.
3. Lift the USB board 3 straight up to remove it from the computer. The USB cable is available with the cable kit
using spare part number 595201-001
Reverse this procedure to install a USB board.
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Removal and replacement procedures
Power connector
DescriptionSpare part number
Power connector (includes cable)602743-001
Before removing the power connector cable:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on,
and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first disconnecting the power cord from the AC outlet and then
disconnecting the AC adapter from the computer.
4. Remove the battery (see “Battery” on page 4-7)
5. Remove the battery (see “Battery” on page 4-7).
6. Remove the battery (see “Battery” on page 4-7).
7. Remove the hard drive (see “Hard drive” on page 4-8).
8. Remove the memory module (see “Memory module” on page 4-10).
9. Remove the wireless module (see “Wireless module” on page 4-12).
10. Remove the optical drive (see “Optical drive” on page 4-14).
11. Remove the keyboard (see “Keyboard” on page 4-17).
12. Remove the top cover (see “Top cover” on page 4-20).
13. Remove the display assembly (see “Display assembly” on page 4-26).
Remove the power connector cable:
1. To remove the power connector cable, disconnect the cable connector 1 from the system board.
2. Remove the power connector cable by lifting it straight up from the base enclosure 2.
Reverse this procedure to install the power connector cable.
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Bluetooth module
DescriptionSpare part number
Bluetooth module537921-001
Bluetooth module cable 602538-001
Before removing the Bluetooth module:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on,
and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first disconnecting the power cord from the AC outlet and then
disconnecting the AC adapter from the computer.
4. Remove the battery (see “Battery” on page 4-7).
5. Remove the battery (see “Battery” on page 4-7).
6. Remove the hard drive (see “Hard drive” on page 4-8).
7. Remove the memory module (see “Memory module” on page 4-10).
8. Remove the wireless module (see “Wireless module” on page 4-12).
9. Remove the optical drive (see “Optical drive” on page 4-14).
Removal and replacement procedures
10. Remove the keyboard (see “Keyboard” on page 4-17).
11. Remove the top cover (see “Top cover” on page 4-20).
12. Remove the display assembly (see “Display assembly” on page 4-26).
Remove the Bluetooth module:
1. Disconnect the Bluetooth module cable 1 from the system board.
2. Remove the Bluetooth module 2.
Reverse this procedure to install the Bluetooth module.
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Removal and replacement procedures
Modem
Description Spare part number
All countries and regions except for Australia and New Zealand (for models 1.0 and 1.1 only)510100-001
Australia and New Zealand (for models 1.0 and 1.1 only)510100-011
Before removing the modem:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on,
and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first disconnecting the power cord from the AC outlet and then
disconnecting the AC adapter from the computer.
4. Remove the battery (see “Battery” on page 4-7)
5. Remove the battery (see “Battery” on page 4-7).
6. Remove the battery (see “Battery” on page 4-7).
7. Remove the hard drive (see “Hard drive” on page 4-8).
8. Remove the memory module (see “Memory module” on page 4-10).
9. Remove the wireless module (see “Wireless module” on page 4-12).
10. Remove the optical drive (see “Optical drive” on page 4-14).
11. Remove the keyboard (see “Keyboard” on page 4-17).
12. Remove the top cover (see “Top cover” on page 4-20).
13. Remove the display assembly (see “Display assembly” on page 4-26).
Remove the modem:
1. Remove the two Phillips PM2.0×3.0 screws 1 that secure the modem to the system board.
2. Lift up the modem from the computer 2.
Reverse this procedure to install the modem.
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System board
The system board spare part kit includes UMA or discrete graphics subsystem memory and replacement thermal
✎
material.
DescriptionSpare part number
HM55 Discrete system board595181-001
HM55 UMA system board595182-001
HM55 HDMI Discrete system board595183-001
HM44 HDMI UMA system board595184-001
HM55 HD545V discrete system board (for model 1.1 only)615577-001
HM55 HD545V discrete system board with HDMI card reader (for model 1.1 only)615578-001
GL40 UMA system board (for models 1.1 and 1.2 only)605139-001
GL40 UMA system board with HDMI card reader (for models 1.1 and 1.2 only)605140-001
HD5470/512 MB discrete system board (for model 1.2 only)615579-001
HD5470/512 MB discrete system board with HDMI card reader (for model 1.2 only)615580-001
HD5470/1 G discrete system board (for model 1.2 only)615581-001
HD5470/1 G discrete system board with HDMI card reader (for model 1.2 only)615582-001
GL40 DDR2 UMA system board (for model 1.1 only)616448-001
Removal and replacement procedures
GL40 DDR2 UMA system board with HDMI card reader (for model 1.1 only)616449-001
HM55 WiMax UMA system board with HDMI card reader (for model 1.2 only)628482-001
Before removing the system board:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on,
and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first disconnecting the power cord from the AC outlet and then
disconnecting the AC adapter from the computer.
4. Remove the battery (see “Battery” on page 4-7)
5. Remove the battery (see “Battery” on page 4-7).
6. Remove the battery (see “Battery” on page 4-7).
7. Remove the hard drive (see “Hard drive” on page 4-8).
8. Remove the memory module (see “Memory module” on page 4-10).
9. Remove the wireless module (see “Wireless module” on page 4-12).
10. Remove the optical drive (see “Optical drive” on page 4-14).
11. Remove the keyboard (see “Keyboard” on page 4-17).
12. Remove the top cover (see “Top cover” on page 4-20).
13. Remove the display assembly (see “Display assembly” on page 4-26).
When replacing the system board, be sure that the following components are removed from the defective system
board and installed on the replacement system board:
■Memory module (see “Memory module” on page 4-10)
■Wireless module (see “Wireless module” on page 4-12)
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Removal and replacement procedures
■Modem module (see “Modem” on page 4-36)
■Fan/heat sink assembly (see “Fan/heat sink assembly” on page 4-41)
■Processor (see “Processor” on page 4-47)
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Remove the system board:
1. Disconnect the RJ-11 cable 1 from its mounting clip in the base enclosure.
2. Disconnect the optical drive connector cable 2 from the system board.
3. Disconnect the bluetooth cable 3 from the system board.
4. Disconnect the USB cable 4 from the system board.
5. Disconnect the power connector cable 5 from the system board.
Removal and replacement procedures
6. Remove the three PM2.5×4.0 screws 1 that secure the system board to the base enclosure.
7. Grasp the right edge 2 of the system board.
8. Lift the system board 3, and pull it away from the base enclosure 4 at an angle.
Reverse this procedure to install the system board.
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Removal and replacement procedures
RTC battery
Description Spare part number
RTC battery602745-001
Before removing the RTC battery:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on,
and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first disconnecting the power cord from the AC outlet and then
disconnecting the AC adapter from the computer.
4. Remove the battery (see “Battery” on page 4-7)
5. Remove the battery (see “Battery” on page 4-7).
6. Remove the battery (see “Battery” on page 4-7).
7. Remove the hard drive (see “Hard drive” on page 4-8).
8. Remove the memory module (see “Memory module” on page 4-10).
9. Remove the wireless module (see “Wireless module” on page 4-12).
10. Remove the optical drive (see “Optical drive” on page 4-14).
11. Remove the keyboard (see “Keyboard” on page 4-17).
12. Remove the top cover (see “Top cover” on page 4-20).
13. Remove the display assembly (see “Display assembly” on page 4-26).
14. Remove the sytem board (see “System board” on page 4-37).
Remove the RTC battery:
1. Use a sharp, non-conductive tool to release the clip 1 that secures the battery to the system board.
2. Lift the battery 2 out of the computer.
Reverse this procedure to install the RTC battery.
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Fan/heat sink assembly
Description Spare part number
Removal and replacement procedures
Fan/heat sink assembly (includes replacement thermal material) for use only with computer models
with UMA graphics subsystem memory
Fan/heat sink assembly (includes replacement thermal material) for use only with computer models
with discrete graphics subsystem memory
Fan/heat sink assembly (includes replacement thermal material) for use only with computer models
with GL40 UMA systems graphics subsystem memory (for models 1.1 and 1.2 only)
Fan/heat sink assembly (includes replacement thermal material) for use only with computer models
with HD545V discrete graphics subsystem memory (for model 1.1 only)
595832-001
595833-001
606573-001
617024-0010
Before removing the fan/heat sink assembly:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on,
and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first disconnecting the power cord from the AC outlet and then
disconnecting the AC adapter from the computer.
4. Remove the battery (see “Battery” on page 4-7)
5. Remove the battery (see “Battery” on page 4-7).
6. Remove the battery (see “Battery” on page 4-7).
7. Remove the hard drive (see “Hard drive” on page 4-8).
8. Remove the memory module (see “Memory module” on page 4-10).
9. Remove the wireless module (see “Wireless module” on page 4-12).
10. Remove the optical drive (see “Optical drive” on page 4-14).
11. Remove the keyboard (see “Keyboard” on page 4-17).
12. Remove the top cover (see “Top cover” on page 4-20).
13. Remove the display assembly (see “Display assembly” on page 4-26).
14. Remove the sytem board (see “System board” on page 4-37).
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Removal and replacement procedures
Remove the fan/heat sink assembly:
Due to the adhesive quality of the thermal material located between the fan/heat sink assembly and system board
✎
components, you might need to move the fan/heat sink assembly from side to side to detach the assembly.
CAUTION: To avoid damage to the processor, loosen the fan/heat sink assembly screws in the sequence indicated on the heat
Ä
sink assembly. Likewise, tighten the screws in the same sequence when installing the fan/heat sink assembly.
Steps 1 through 4 apply only to computer models equipped with graphics subsystems having UMA memory.
✎
1. Turn the system board right-side up, with the front toward you.
2. Disconnect the fan cable from the system board.
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Removal and replacement procedures
3. Loosen the four Phillips spring-loaded captive screws 1 that secure the fan/heat sink assembly.
4. Remove the fan/heat sink assembly 2 by lifting it straight up.
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Removal and replacement procedures
Steps 5 through 8 apply only to computer models equipped with graphics subsystems having discrete memory.
✎
5. Turn the system board right-side up, with the front toward you.
6. Disconnect the fan cable from the system board.
7. Loosen the two Phillips captive screws 1 and four Phillips spring-loaded captive screws 2 that secure the
fan/heat sink assembly.
8. Remove the fan/heat sink assembly 3 by lifting it straight up.
Reverse this procedure to install the fan/heat sink assembly.
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Removal and replacement procedures
The following illustration shows the replacement thermal material locations for computer models graphics
subsystems having UMA memory
The thermal material must be thoroughly cleaned from the surfaces of the fan/heat sink assembly and the system
✎
board components each time the fan/heat sink assembly is removed. Thermal grease is located on the section of
the fan/heat sink assembly 1 that services the processor 2. Replacement thermal grease and pads are included in
spare parts kits for all system boards, fan/heat sink assemblies, and processors.
Maintenance and Service Guide4–45
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Removal and replacement procedures
The following illustration shows the replacement thermal material locations for computer models equipped with
graphics subsystems with discrete memory.
The thermal material must be thoroughly cleaned from the surfaces of the fan/heat sink assembly and the system
✎
board components each time the fan/heat sink assembly is removed. Thermal grease is located on the section of
the fan/heat sink assembly 1 that services the processor 3. A thermal pad is located on the section of the
fan/heat sink assembly 2 that services the Northbridge chip 4. Replacement thermal grease and pads are
included with all system board, fan/heat sink assembly, and processor spare part kits.
Reverse this procedure to install the fan/heat sink assembly.
4–46Maintenance and Service Guide
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Processor
The processor spare part kit includes replacement thermal material.
✎
Description Spare part number
Intel Core i7-620M Processor (4M cache, 2.66 GHz, SC turbo up to 3.33 GHz)587259-001
Intel Core i5-540M Processor (3M cache, 2.53 GHz, SC turbo up to 3.06 GHz)594188-001
Intel Core i5-520M Processor (3M cache, 2.4 GHz, SC turbo up to 2.93 GHz)594187-001
Intel Core i5-430M Processor (3M cache, 2.26 GHz, SC turbo up to 2.53 GHz)597624-001
Before removing the processor, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on,
and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first disconnecting the power cord from the AC outlet and then
disconnecting the AC adapter from the computer.
4. Remove the battery (see “Battery” on page 4-7)
5. Remove the battery (see “Battery” on page 4-7).
6. Remove the battery (see “Battery” on page 4-7).
7. Remove the hard drive (see “Hard drive” on page 4-8).
8. Remove the memory module (see “Memory module” on page 4-10).
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Removal and replacement procedures
9. Remove the wireless module (see “Wireless module” on page 4-12).
10. Remove the optical drive (see “Optical drive” on page 4-14).
11. Remove the keyboard (see “Keyboard” on page 4-17).
12. Remove the top cover (see “Top cover” on page 4-20).
13. Remove the display assembly (see “Display assembly” on page 4-26).
14. Remove the sytem board (see “System board” on page 4-37).
15. Remove the fan/heat sink assembly (see “Fan/heat sink assembly” on page 4-41).
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Removal and replacement procedures
Remove the processor:
1. Use a flat-bladed screwdriver to turn the processor locking screw 1 one-half turn counterclockwise until you
hear a click.
2. Lift the processor 2 straight up and remove it.
When you install the processor, the gold triangle on the processor 3 must be aligned with the triangle embossed
✎
on the processor slot 4.
Reverse this procedure to install the processor.
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Removal and replacement procedures
RJ-11 connector
Description Spare part number
RJ-11 connector included in Cable Kit595201-001
Before removing the RJ-11 connector:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on,
and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first disconnecting the power cord from the AC outlet and then
disconnecting the AC adapter from the computer.
4. Remove the battery (see “Battery” on page 4-7)
5. Remove the battery (see “Battery” on page 4-7).
6. Remove the battery (see “Battery” on page 4-7).
7. Remove the hard drive (see “Hard drive” on page 4-8).
8. Remove the memory module (see “Memory module” on page 4-10).
9. Remove the wireless module (see “Wireless module” on page 4-12).
10. Remove the optical drive (see “Optical drive” on page 4-14).
11. Remove the keyboard (see “Keyboard” on page 4-17).
12. Remove the top cover (see “Top cover” on page 4-20).
13. Remove the display assembly (see “Display assembly” on page 4-26).
14. Remove the sytem board (see “System board” on page 4-37).
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Removal and replacement procedures
Remove the RJ-11 connector
1. Remove the cable from the clips 1, and then lift the connector straight up 2 and out of the computer.
Reverse this procedure to install the RJ-11 connector.
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Removal and replacement procedures
4–52Maintenance and Service Guide
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Starting Setup Utility
Setup Utility is a ROM-based information and customization utility that can be used even when the Windows
operating system is not working.
CAUTION: Open Setup Utility by turning on or restarting the computer. While the Press the ESC key for Startup Menu message
Ä
appears in the lower-left corner of the screen, press the f10 key.
The utility reports information about the computer and provides settings for startup, security, and other preferences.
To start Setup Utility:
Open Setup Utility by turning on or restarting the computer. When the Press the ESC key for Startup Menu
message appears in the lower left corner of the screen, press the
– or –
1. Open Setup Utility by turning on or restarting the computer. When the Press the ESC key for Startup Menu
message appears in the lower left corner of the screen, press the
5
Setup Utility
f10 key.
esc key.
2. When the Startup Menu appears, press the
f10 key.
Changing the language of Setup Utility
The following procedure explains how to change the language of Setup Utility. If Setup Utility is not already
running, begin at step 1. If Setup Utility is already running, begin at step 2.
1. Open Setup Utility by turning on or restarting the computer. When the Press the ESC key for Startup Menu
message appears in the lower left corner of the screen, press the
– or –
Open Setup Utility by turning on or restarting the computer. When the Press the ESC key for Startup Menu
message appears in the lower left corner of the screen, press the
the
f10 key.
2. Use the arrow keys to select System Configuration > Language, and then press the
3. Use the arrow keys to select a language, and then press the
4. When a confirmation prompt with the language selected appears, press the
5. To save the change and exit Setup Utility, use the arrow keys to select Exit > Exit Saving Changes, and then
press the
Changes go into effect immediately.
enter key.
f10 key.
esc key. When the Startup Menu appears, press
enter key.
enter key.
enter key.
Maintenance and Service Guide5–1
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Setup Utility
Navigating and selecting in Setup Utility
Because Setup Utility is not Windows based, it does not support the TouchPad. Navigation and selection are
by keystroke.
■To choose a menu or a menu item, use the arrow keys.
■To choose an item in a list or to toggle a field, for example an Enable/Disable field, use either the arrow keys or
press the
■To select an item, press the enter key.
■To close a text box or return to the menu display, press the esc key.
■To display additional navigation and selection information while Setup Utility is open, press the f1 key.
f5 or f6 key.
Displaying system information
Use Setup Utility to view such information as the system time and date and information that identifies the
computer. The following procedure explains how to do this. If Setup Utility is not open, begin at step 1. If Setup
Utility is open, begin at step 2.
1. Open Setup Utility by turning on or restarting the computer. When the Press the ESC key for Startup Menu
message appears in the lower left corner of the screen, press the
f10 key.
– or –
Open Setup Utility by turning on or restarting the computer. When the Press the ESC key for Startup Menu
message appears in the lower left corner of the screen, press the
the
f10 key.
2. Select the Main menu.
3. To exit Setup Utility without changing any settings, use the arrow keys to select Exit > Exit Discarding Changes, and then press the
enter key.
Restoring default settings in Setup Utility
The following procedure explains how to restore Setup Utility default settings. If Setup Utility is not already
running, begin at step 1. If Setup Utility is already running, begin at step 2.
1. Open Setup Utility by turning on or restarting the computer. When the Press the ESC key for Startup Menu
message appears in the lower left corner of the screen, press the
– or –
Open Setup Utility by turning on or restarting the computer. When the Press the ESC key for Startup Menu
message appears in the lower left corner of the screen, press the
f10 key.
the
2. Use the arrow keys to select Exit > Load Setup Defaults, and then press the
3. When the Setup Confirmation appears, press the
enter key.
esc key. When the Startup Menu appears, press
f10 key.
esc key. When the Startup Menu appears, press
enter key.
4. To save the change and exit Setup Utility, use the arrow keys to select Exit > Exit Saving Changes, and then
press the
Setup Utility default settings go into effect when the computer restarts.
The password, security, and language settings are not changed when you restore the factory default settings.
enter key.
✎
5–2Maintenance and Service Guide
Page 99
Exiting Setup Utility
You can exit Setup Utility with or without saving changes.
■To exit Setup Utility and save the changes from the current session:
If the Setup Utility menus are not visible, press the
keys to select Exit > Exit Saving Changes, and then press the
■To exit Setup Utility without saving the changes from the current session:
If the Setup Utility menus are not visible, press the
keys to select Exit > Exit Discarding Changes, and then press the
After either choice, the computer restarts in Windows.
Setup Utility menus
The menu tables in this section provide an overview of Setup Utility options.
Some of the Setup Utility menu items listed in this chapter might not be supported by the computer.
✎
Setup Utility
esc key to return to the menu display. Then use the arrow
enter key.
esc key to return to the menu display. Then use the arrow
enter key.
Main menu
SelectTo do this
System information■ View and change the system time and date.
Security menu
Select To do this
Administrator password Enter, change, or delete an administrator password.
Power-On Password Enter, change, or delete a power-on password.
■ View identification information about the computer.
■ View specification information about the processor, memory size, system
BIOS, and keyboard controller version (select models only).
Maintenance and Service Guide5–3
Page 100
Setup Utility
System Configuration menu
Select To do this
Language Support Change Setup Utility language.
Button Sound (select models only)Enable/disable the capacitive button tapping sound.
Virtualization Technology (select models
only)
Processor C6 State (select models only)Enable/disable the processor C6 sleep state.
LAN Power Saving (select models only)Enable/disable LAN Power Saving. When enabled, saves power when the
Card Reader/1394 Power Saving
(select models only)
Fan Always OnEnabled/disable Fan Always On. When enabled, the computer fan is on.
Boot OptionsSet the following boot options:
Enable/disable the processor Virtualization Technology.
computer is in DC mode.
Enable/disable Card Reader/1394 Power Saving. When enabled, saves power
when the computer is in DC mode.
■ f9 and f10 Delay (sec.)—Set the delay for the f9 and f10 functions of the Setup
Utility in intervals of 5 seconds each (0, 5, 10, 15, 20).
■ CD-ROM boot—Enable/disable boot from CD-ROM.
■ Floppy boot—Enable/disable boot from diskette.
■ Internal Network Adapter boot—Enable/disable boot from Internal Network
Adapter.
■ Boot Order—Set the boot order for:
USB Floppy
Internal CD/DVD ROM Drive
Processor C6 sleep state (select models only)
USB CD/DVD ROM drive
Hard drive
USB Diskette on Key
USB Hard drive
Network adapter
Diagnostics menu
Select To do this
Hard Disk Self TestRun a comprehensive self-test on the hard drive.
On models with two hard drives, this menu option is called the
✎
Primary Hard Disk Self Test.
Secondary Hard Disk Self Test
(select models only)
Memory TestRun a diagnostic test on the system memory.
5–4Maintenance and Service Guide
Run a comprehensive self-test on a secondary hard drive.
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