HP Compaq Presario CQ62-102TX, Compaq Presario CQ62-109TX, Compaq Presario CQ62-110TU, Compaq Presario CQ62-111TU, Compaq Presario CQ62-111TX Service Guide

Compaq Presario CQ62 Notebook PC HP G62 Notebook PC

Maintenance and Service Guide

Document Part Number: 602633-001

January 2010

This guide is a troubleshooting reference used for maintaining and servicing the computer. It provides
comprehensive information on identifying computer features, components, and spare parts; and performing
computer disassembly procedures.

© Copyright 2010 Hewlett-Packard Development Company, L.P.

ATI and ATI Mobility Radeon are trademarks of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and
used by Hewlett-Packard Company under license. Intel, Arrandale, and Core are trademarks of Intel corporation in the U.S. and other
countries. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in
the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an
additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

First Edition: January 2010
Document Part Number: 602633-001

Revision History

Revision Publication Date Description

A

October 2010

■ Chapter 1 — added new descriptions for the following components:

❏ Hard drive

❏ Memory module

❏ Processor

❏ WLAN module

■ Chapter 3 and Chapter 4 —added new spare part numbers and

descriptions for the following components:

❏ Base enclosure

❏ Display assembly

❏ Display back cover

❏ Display bezel

❏ Hard drive

❏ Memory module

❏ Optical drive

❏ Processor

❏ System board

❏ Thermal module

❏ Top cover

❏ WLAN module

Safety warning notice

WARNING: To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly

Å

on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface,
such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow
the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the
AC adapter comply with the user-accessible surface temperature limits defined by the International Standard for Safety of
Information Technology Equipment (IEC 60950).

Contents

1 Product description

2 External component identification

Top components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1

TouchPad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1

Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–2

Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–3

Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–4

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–4

Left-side components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–5

Right-side components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–6

Bottom components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–7

Display components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–8

Wireless antennas. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–9

Additional hardware components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–10

3 Illustrated parts catalog

Service tag . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–1

Computer major components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–2

Display assembly components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–9

Plastics Kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–11

Mass storage devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–12

Miscellaneous parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–13

Sequential part number listing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–14

4 Removal and replacement procedures

Preliminary replacement requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1

Tools required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1

Service considerations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1

Grounding guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2

Component replacement procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–5

Service tag. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–5

Computer feet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–6

Battery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–7

Hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–8

Memory module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–10

Wireless module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–12

Optical drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–14

Keyboard. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–17

Top cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–20

Power button board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–23

Touchpad button board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–24

Maintenance and Service Guide iv

Contents

Speakers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–25

Display assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–26

USB board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–33

Power connector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–34

Bluetooth module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–35

Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–36

System board. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–37

RTC battery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–40

Fan/heat sink assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–41

Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–47

RJ-11 connector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–50

5 Setup Utility

Starting Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–1

Changing the language of Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–1

Navigating and selecting in Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2

Displaying system information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2

Restoring default settings in Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2

Exiting Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–3

Setup Utility menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–3

Main menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–3

Security menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–3

System Configuration menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–4

Diagnostics menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–4

6 Specifications

Computer specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–1

39.6-cm (15.6-in) HD display specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–2

Hard drive specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–3

DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive with LightScribe specifications. . . . . . 6–4

Blu-ray ROM with LightScribe DVD±R/RW SuperMulti Double-Layer Drive specifications . . . . . . . . . 6–5

System DMA specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–5

System interrupt specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–6

System I/O address specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–6

System memory map specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–8

7 Backup and recovery

Creating recovery discs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–1

When to back up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–2

Backup suggestions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–2

Using system restore points . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–3

Performing a recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–4

Recovering from the recovery discs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–4

Recovering from the dedicated recovery partition (select models only) . . . . . . . . . . . . . . . . . . . . . . . 8–4

8 Connector pin assignments

Audio-in (microphone). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–1

Audio-out (headphone) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–1

External monitor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–2

HDMI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–3

v Maintenance and Service Guide

RJ-11 (modem). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–4

RJ-45 (network) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–4

Universal Serial Bus. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–5

9 Power cord set requirements

Requirements for all countries and regions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10–1

Requirements for specific countries and regions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10–2

10Recycling

Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11–1

Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11–1

Contents

Maintenance and Service Guide vi

Contents

vii Maintenance and Service Guide

1

Product description

Presario

CQ62 Intel

Category Description

Product name Compaq Presario CQ62 Notebook PC X X

HP G62 Notebook PC X X

Processors Intel® Core™ i7-620M Processor (4M cache,

2.66 GHz, SC turbo up to 3.33 GHz)

Intel Core i5-540M Processor (3M cache, 2.53
GHz, SC turbo up to 3.06 GHz)

Intel Core i5-520M Processor (3M cache, 2.4
GHz, SC turbo up to 2.93 GHz)

Intel Core i5-430M Processor (3M cache, 2.26
GHz, SC turbo up to 2.53 GHz)

Intel Core i3-350M Processor (3M cache, 2.26
GHz)

Intel Core i3-330M Processor (3M cache, 2.13
GHz)

Chipset Intel HM55 XXXX

Graphics IATI Mobility Radeon™ HD5430 with 512 MB

dedicated video memory

Intel HD Graphics (UMA, integrated) with
shared video memory

UMA

XXXX

XXXX

XXXX

XXXX

XXXX

XXXX

XX

Presario

CQ62 Intel

Discrete

XX

HP G62

UMA

HP G62

Discrete

■ Up to 251 MB of graphics subsystem
memory when total system RAM equals or is
greater than 1024 MB

■ Up to 358 MB of graphics subsystem
memory when total system RAM equals or is
greater than 2048 MB

Panel 39.6-cm (15.6-in) HD LED BrightView display

panel (1366 × 768)

16:9 Wide Aspect Ratio XXXX

Memory 2 customer-accessible/upgradable SODIMM

slots

Supports dual-channel memory
DDR3, 1066 MHz

Supports up to 8 GB of system memory XXXX

Supports the following configurations:

■ 4096 MB total system memory (2048 × 2) XXXX

■ 3072 MB total system memory (2048 × 1 +

1024 × 1)

Maintenance and Service Guide 1–1

XX

XXXX

XXXX

XXXX

XXXX

Product description

Presario

CQ62 Intel

Category Description

■ 2048 MB total system memory (2048 × 1,
1024 × 2)

■ 1024 MB total system memory (1024 × 1) XXXX

Hard drives Supports all 9.5-mm, 6.35-cm (2.50-in) SATA

hard drives

Customer accessible XXXX

Single hard drive configurations:

750 GB, 5400 rpm XXXX

640 GB, 5400 rpm XXXX

500 GB, 7200 rpm XXXX

320 GB, 7200 rpm XXXX

250 GB, 7200 rpm XXXX

160 GB, 7200 rpm XXXX

Optical drives 12.7 mm fixed SATA tray load XXXX

DVD±RW and CD-RW SuperMulti Double-Layer
Combo Drive with LightScribe

Blu-ray ROM with LightScribe DVD±R/RW
SuperMulti Double-Layer Drive

UMA

XXXX

XXXX

XXXX

XXXX

Presario

CQ62 Intel

Discrete

HP G62

UMA

HP G62

Discrete

Webcam

(select models only)

Microphone Integrated single analog microphone (for

Audio High-definition audio supports Microsoft®

Modem

(select models only)

Ethernet Integrated 10/100 network interface card(NIC)XXXX

Wireless Integrated wireless local area network

VGA camera, fixed angle with activity light and
single analog microphone

models with no webcam)

premium requirements with Presario/HP Altec
Lansing speakers

56K V.92 data/fax MDC modem
(computer models not equipped with a modem
have a cover over the RJ-11 jack opening)

Supports all worldwide certification
requirements

Realtek 8102E XXXX

(WLAN) by way of wireless module:

2 wireless antennas built into display assembly XXXX

Support for no-WLAN option XXXX

Support for the following WLAN formats: X X

■ Atheros 54g 802.11 b/g XXXX

■ Atheros 54g 802.11 b/g with Bluetooth XXXX

XXXX

XXXX

XXXX

XXXX

XXXX

■ Broadcom 54g 802.11 b/g XXXX

■ Broadcom 54g 802.11 b/g with BluetoothXXXX

■ Intel Wi-Fi 5100 XXXX

1–2 Maintenance and Service Guide

Product description

Presario

CQ62 Intel

Category Description

■ Intel Wi-Fi 5100 with Bluetooth XXXX

External media
cards

(select models only)

Ports Audio-in (stereo microphone) XXXX

Keyboard and
TouchPad

Digital Media Slot supporting SD, MMC, MS,
MSPro, xD cards. Supports mini versions of SD,
MMC, MS Duo with adapter, not included

Audio-out (stereo headphone) XXXX

High-Definition Multimedia Interface (HDMI)
version 1.3 supporting 1080p with
High-bandwidth Digital Content Protection
(HDCP) key (select models only)

Hot plut/unplug with auto-detect XXXX

RJ-11 (modem, select models only) XXXX

RJ-45 (Ethernet) XXXX

USB (3; one is an eSATA/USB port) XXXX

VGA (Dsub 15-pin) supporting
1600 × 1200 external resolution at 75 Hz

Multi-pin AC power XXXX

Full-size keyboard, 39.62-cm (15.6-in) with
numeric keypad

Supports 2-way scroll with legend XXXX

UMA

XXXX

XXXX

XXXX

XXXX

Presario

CQ62 Intel

Discrete

HP G62

UMA

HP G62

Discrete

Taps enabled as default XXXX

Power
requirements

Security Kensington Security Lock XXXX

Operating system Preinstalled:

Serviceability

65-W AC adapter with localized cable plug
support

90-W AC adapter with localized cable plug
support

6-cell, 2.20 Ah, 47 Wh battery XXXX

Windows 7® Professional 32 and 64-bit XXXX

Windows 7 Home Premium 32 and
64-bit

Windows 7 Home Basic 32 and
64-bit

FreeDOS X X

End-user replaceable parts:

AC adapter X X X

Battery (system) X X X

Hard drive XXXX

Memory module XXXX

Optical drive XXXX

Mini Card components XXXX

XX

XX

XXXX

XX

Maintenance and Service Guide 1–3

Product description

1–4 Maintenance and Service Guide

Top components

TouchPad

2

External component identification

Item Component Function

1 TouchPad light Off

2

3

4

*This table describes factory settings.

To view or change the pointing device preferences:

TouchPad* Moves the pointer and selects or activates items on the screen.

Left TouchPad button* Press the left side of the TouchPad button to execute functions

Right TouchPad button* Press the right side of the TouchPad button to execute functions

1. Select Start > Devices and Printers.

2. Right-click the device representing the computer.

3. Select Mouse settings.

—Touchpad is on.

Amber

like the left button on an external mouse.

like the left button on an external mouse.

—Touchpad is off.

Maintenance and Service Guide 2–1

External component identification

Lights

Your computer might look slightly different from the illustration in this section.

✎

Item Component Description

1

2

3

4

Touchpad light Off—TouchPad is enabled.

Amber

—TouchPad is disabled.

Caps lock light On—Caps lock is on.

Power light On—The computer is on.

Flashing—The computer is in Sleep.
Off—The computer is off or in Hibernation.

Wireless on/off light White—An integrated wireless device, such as a wireless local

area network (WLAN) device and/or a Bluetooth device, is on.
Amber—No wireless devices are detected.

2–2 Maintenance and Service Guide

Buttons

External component identification

Item Component Description

1 Speakers grill Two integrated speakers produce sound.

2 Power button* ■ When the computer is off, press the button to turn on the

computer.

■ When the computer is on, press the button to initiate Sleep.

■ When the computer is in Sleep, press the button to exit Sleep.

■ When the computer is in Hibernation, press the button to exit

Hibernation.

If the computer has stopped responding and Windows shutdown
procedures are ineffective, press and hold the power button for at
least 5 seconds to turn off the computer.

To learn more about your power settings, select Start > Control
Panel > System and Security > Power Options.

*This table describes factory settings. For information about changing factory settings, see the user guides located in Help and
Support.

Maintenance and Service Guide 2–3

External component identification

Keys

Your computer might look slightly different from the illustration in this section.

✎

Item Component Description

1

2

3

4

5

6

7 fn key Displays system information when pressed in conjunction with the

8 Windows logo key Displays the Windows Start menu.

9 Windows applications key Displays a shortcut menu for items where the cursor is positioned.

10 Actions keys Executes frequently-used system actions.

esc key Displays system information when pressed at the same time as

fn key.

the

Send e-mail key Opens a new e-mail in your default e-mail client.

Media application key Launches CyberLink PowerDVD.

Web browser key Launches default web browser.

Print key Sends the currently-active document to the default printer.

Calculator key Launches the calculator application.

esc key.

2–4 Maintenance and Service Guide

Left-side components

Your computer might look slightly different from the illustration in this section.

✎

External component identification

Item Component Function

1

2

3

4

5

6 Audio-in (microphone) jack Connects an optional computer headset microphone, stereo array

7 Audio-out (headphone) jack Produces sound when connected to optional powered stereo

8 Digital media slot (select models only) Support the following optional digital card formats:

External monitor port Connects an external VGA monitor or projector.

Vent Enables airflow to cool internal components.

The computer fan starts up automatically to cool internal

✎

components and prevent overheating. It is normal for the
internal fan to cycle on and off during routine operation.

HDMI port (select models only) Connects an optional video or audio device, such as a high-definition

television, or any compatible digital or audio component.

Depending on your computer model, the computer might include

✎

an HDMI port or a USB port at this location.

RJ-45 (network) jack Connects a network cable.

USB ports (2) Connects an optional USB device.

microphone, or monaural microphone.

speakers, headphones, earbuds, a headset, or television audio.

■ Memort Stick (MS)

■ Memory Stick Pro (MSP)

■ MultiMediaCard (MMC)

■ Secure Digital (SD) Memory Card

■ xD-Picture Card (XD)

9 Drive light On—The hard drive is in use.

Maintenance and Service Guide 2–5

External component identification

Right-side components

Your computer might look slightly different from the illustration in this section.

✎

Item Component Function

1

Optical drive light Flashing—The optical drive is being accessed.

2

3

4

5

6

USB port Connects to an optional USB device.

RJ-11 (modem) jack (select models only) Connects a modem cable.

AC adapter light Flashing white—The computer is in Sleep.

On white
Flashing amber
Off

Power connector Connects an AC adapter

Security cable slot Attaches an optional security cable to the computer.

✎

—The computer is connected to external power.

—The computer is charged.

—The computer is not connected to external power.

The security cable is designed to act as a deterrent, but it might
not prevent the computer from being mishandled or stolen.

2–6 Maintenance and Service Guide

Bottom components

External component identification

Item Component Function

1

2

3

4

5

Battery bay Holds the battery.

Vents (4) Enable airflow to cool internal components.

The computer fan starts up automatically to cool internal

✎

components and prevent overheating. It is normal for the
internal fan to cycle on and off during routine operation.

Battery release latch Releases the battery from the battery bay.

Memory module compartment Contains two memory module slots.

Holds a wireless LAN module.

To prevent an unresponsive system, replace the wireless

Ä

module with only a wireless module authorized for use in
the computer by the governmental agency that regulates
wireless devices in your country or region. If you replace
the module and then receive a warning message, remove
the module to restore computer functionality, and then
contact technical support through Help and Support.

Hard drive bay Holds the hard drive.

Maintenance and Service Guide 2–7

External component identification

Display components

Item Component Description

1

2

3

Internal microphone Records sound

Webcam (select models only) Records audio and video and captures still photographs

Webcam light (select models only) On—The webcam is in use.

2–8 Maintenance and Service Guide

Wireless antennas

The computer model has at least 2 antennas that send and receive signals from 1 or more wireless devices. These
antennas are not visible from the outside of the computer.

External component identification

For optimal transmission, keep the areas immediately around the antennas free from obstructions.

✎

To see wireless regulatory notices, see the section of the Regulatory, Safety and Environmental Notices that applies
to your country or region. These notices are located in Help and Support.

Maintenance and Service Guide 2–9

External component identification

Additional hardware components

Item Component Description

1

2

3

*Batteries and power cords vary in appearance by region and country.

Power cord* Connects an AC adapter to an AC outlet.

AC adapter Converts AC power to DC power.

Battery* Powers the computer when the computer is not connected to

external power.

2–10 Maintenance and Service Guide

Service tag

When ordering parts or requesting information, provide the computer serial number and model number located on
the service tag.

3

Illustrated parts catalog

Component Description

Product name The name affixed to the front of the computer.

1

Serial number (s/n) An alphanumeric identifier that is unique to each product.

2

Part number/Product number

3

(p/n)

Warranty period The duration of the warranty period for the computer.

4

Model description An alphanumeric identifier used to locate documents, drivers, and support for the

5

Maintenance and Service Guide 3–1

This number provides specific information about the product’s hardware
components. The part number helps a service technician to determine what
components and parts are needed.

computer.

Illustrated parts catalog

Computer major components

3–2 Maintenance and Service Guide

Illustrated parts catalog

Item Description Spare part number

1 39.6-cm (15.6-in) High Definition (HD), light-emitting diode (LED) display assembly for

use in:

HP G62 biscotti computer models 595185-001

HP G62 biscotti computer models with webcam 595186-001

Presario CQ62 biscotti computer models 602170-001

Presario CQ62 biscotti computer models with webcam 602171-001

Presario CQ62 matte black computer models 595187-001

Presario CQ62 matte black computer models with webcam 595188-001

HP G62 silver computer models (for model 1.1 only) 605141-001

HP G62 silver computer models with webcam (for model 1.1 only) 605142-001

HP G62 matte black computer models (for model 1.1 only) 608109-001

HP G62 matte black computer models with webcam (for model 1.1 only) 608110-001

HP G62 charcoal computer models (for model 1.2 only) 615583-001

HP G62 charcoal computer models with webcam (for model 1.2 only) 615584-001

HP G62 imperial blue computer models (for model 1.2 only) 622562-001

HP G62 imperial blue computer models with webcam (for model 1.2 only) 622563-001

2 Power button board 595204-001

3 Keyboard (includes keyboard cable) for use in:

Adriatics 595199-BA1

Belgium 595199-A41

Brazil (for model 1.1 only) 595199-201

Canada 595199-121

Czech Republic 595199-221

France 595199-051

Germany 595199-041

Greece 595199-DJ1

Hungry 595199-211

for International use 595199-B31

Israel 595199-BB1

Italy 595199-061

Japan 595199-291

Korea 595199-AD1

Latin America 595199-161

North America 595199-001

Norway 595199-DH1

Portugal 595199-131

Russia 595199-251

Saudi Arabia 595199-171

(Continued)

Maintenance and Service Guide 3–3

Illustrated parts catalog

Item Description Spare part number

Spain 595199-071

Switzerland 595199-BG1

Taiwan 595199-AB1

Thailand 595199-281

Tu r ke y 595199-141

United Kingdom 595199-031

4 Speaker assembly (includes cable) 602744-001

5 Top cover (includes TouchPad board) for use in:

Biscotti computer models 595206-001

Matte black computer models 595207-001

Charcoal computer models (for model 1.2 only) 615590-001

Silver computer models (for model 1.1 only) 605147-001

Imperial blue computer models (for model 1.2 only) 622567-001

6 Fan/heat sink assembly (includes replacement thermal material) for use with:

UMA systems 595832-001

Discrete systems 595833-001

GL40 UMA systems (for models 1.1 and 1.2 only) 606573-001

HD545V discrete systems (for model 1.1 only) 617024-0010

Thermal pad kit for South Bridge chipset 634433-001

7 Touchpad button board 595203-001

8 Modem module (select models only)

All countries and regions except for Australia and New Zealand (for models 1.0 and 1.1
only)

Australia and New Zealand (for models 1.0 and 1.1 only) 510100-011

9 RTC battery 602745-001

10 System board

HM55 Discrete system board (for models 1.0 and 1.1 only) 595181-001

HM55 UMA system board 595182-001

HM55 HDMI Discrete system board (for models 1.0 and 1.1 only) 595183-001

HM55 HDMI UMA system board 595184-001

HM55 HD545V discrete system board (for model 1.1 only) 615577-001

HM55 HD545V discrete system board with HDMI card reader (for model 1.1 only) 615578-001

GL40 UMA system board (for models 1.1 and 1.2 only) 605139-001

GL40 UMA system board with HDMI card reader (for models 1.1 and 1.2 only) 605140-001

510100-001

HD5470/512 MB discrete system board (for model 1.2 only) 615579-001

HD5470/512 MB discrete system board with HDMI card reader (for model 1.2 only) 615580-001

HD5470/1 G discrete system board (for model 1.2 only) 615581-001

HD5470/1 G discrete system board with HDMI card reader (for model 1.2 only) 615582-001

(Continued)

3–4 Maintenance and Service Guide

Illustrated parts catalog

Item Description Spare part number

GL40 DDR2 UMA system board (for model 1.1 only) 616448-001

GL40 DDR2 UMA system board with HDMI card reader (for model 1.1 only) 616449-001

HM55 WiMax UMA system board with HDMI card reader (for model 1.2 only) 628482-001

11 Memory module (1066 MHz, DDR3)

1 GB (1066 MHz, DDR3) 598859-001

2 GB (1066 MHz, DDR3) 598856-001

4 GB (1066 MHz, DDR3) (for model 1.2 only) 599092-001

1 GB (6400 MHz, DDR2) (for model 1.1 only) 619545-001

2 GB (6400 MHz, DDR2) (for model 1.1 only) 619546-001

12 Hard drive (includes hard drive bracket and screws)

750 GB, 5400 rpm (for model 1.2 only) 603787-001

640 GB, 5400 rpm 603785-001

500 GB, 7200 rpm 634919-001

320 GB, 7200 rpm 599055-001

250 GB, 7200 rpm 599054-001

160 GB, 7200 rpm 599053-001

Hard Drive Hardware Kit (not illustrated, includes bracket and screws) 599057-001

13 Processor (includes replacement thermal material)

Intel Core i7-620M Processor (4M cache, 2.66 GHz, SC turbo up to 3.33 GHz) (for model

1.0 only)

Intel Core i5-540M Processor (3M cache, 2.53 GHz, SC turbo up to 3.06 GHz) 594188-001

Intel Core i5-520M Processor (3M cache, 2.4 GHz, SC turbo up to 2.93 GHz) 594187-001

Intel Core i5-430M Processor (3M cache, 2.26 GHz, SC turbo up to 2.53 GHz) 597624-001

Intel Core i3-350M Processor (3M cache, 2.26 GHz) 597623-001

Intel Core i3-330M Processor (3M cache, 2.13 GHz) (for model 1.0 only) 597622-001

Intel Penryn T4300 Processor (3M cache, 2.1 GHz) (for model 1.1 only) 572929-001

Intel Penryn T3100 Processor (3M cache, 1.9 GHz) (for model 1.1 only) 572925-001

Intel Penryn T4400 Processor (3M cache, 2.2 GHz) (for models 1.1 and 1.2 only) 584296-001

Intel Penryn T3300 Processor (3M cache, 2.0 GHz) (for models 1.1 and 1.2 only) 592399-001

Pentium Arrandale P6000 Processor (3M cache, 1.86 GHz) (for models 1.1 and 1.2 only) 613586-001

Pentium Arrandale P6100 Processor (3M cache, 2.0 GHz) (for model 1.2 only) 613587-001

Intel Penryn T4500 Processor (3M cache, 2.3 GHz) (for model 1.1 only) 591880-001

Intel Core i5-450M Processor (3M cache, 2.4 GHz, SC turbo up to 2.53 GHz) (for models

1.1 and 1.2 only)

Intel Core i3-370M Processor (3M cache, 2.4 GHz, SC turbo up to 2.53 GHz) (for models

1.1 and 1.2 only)

587259-001

613585-001

613584-001

Intel Core i5-560M Processor (3M cache, 2.66-3.2 GHz, SC turbo up to 2.53 GHz) (for
model 1.2 only)

Intel Core i5-460M Processor (3M cache, 2.53 GHz, SC turbo up to 2.53 GHz) (for model

1.2 only)

Maintenance and Service Guide 3–5

625824-001

626039-001

(Continued)

Illustrated parts catalog

Item Description Spare part number

Intel Core i3-380M Processor (3M cache, 2.53 GHz, SC turbo up to 2.53 GHz) (for model

1.2 only)

Intel Pentium P6200 Processor (3M cache, 2.13 GHz) (for model 1.2 only) 625831-001

Intel Core i5-580M Processor (3M cache, 2.66-3.33 GHz, SC turbo up to 2.53 GHz) (for
model 1.2 only)

Intel Penryn T3500 Processor (3M cache, 2.1 GHz) (for model 1.2 only) 625830-001

Intel Celeron 900 Processor (3M cache, 2.2 GHz) (for models 1.1 and 1.2 only) 534419-001

Thermal pad kit for processor 634428-001

14 Wireless (WLAN) module

625823-001

625825-001

Atheros AR9285 802.11 a/b/g/n 2x2 WiFi adapter for use in Canada, the Cayman Islands,
Guam, Puerto Rico, the United States, and the US Virgin Islands

Atheros AR9285 802.11 a/b/g/n 2x2 WiFi adapter for use in Afghanistan, Albania, Algeria,
Andorra, Angola, Antigua and Barbuda, Argentian, Armenia, Australia, Austria,
AzerbaijanBahamas, Bahrain, Barbados, Belgium, Belize, Benin, Bhutan, Bosnia and
Herzegovina, Botswana, Brazil, Brunei, Bulgeria, Burkina Faso, Burundi, Cambodia,
Cameroon, Cape Verde, Central African Republic, Chad, Chile, China, Colombia, Comoros,
Congo, Costa Rica, Croatia, Cyprus, Czech Republic, Zaire, Denmark, Djibouti, Dominica,
Dominican Republic, Ecuador, Egypt, El Salvador, Equitorial Guinea, Eritrea, Estonia,
Ethiopia, Fiji, Finland, France, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar,
Greece, Grenada, Guatemala, Guinea, Guinea-Bissa, Guyana, Haiti, Honduras, Hong Kong,
Hungary, Iceland, India, Indonesia, Ireland, Italy, Ivory Coast, Jamaica, Japan, Jordan,
Kazakhstan, Kenya, Kiribati, Korea-South, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon,
Lesotho, Liberia, Martinique, Nether Antilles, French Guiana, Aruba, British Virgin Islands,
Bermuda, Syria, Guadeloupe, Liechtenstein, Lithuania, Luxembourg, Macedonia,
Madagaascar, Malawi, Malaysia, Maldives, Mali, Malta, Marshall Islands, Mauritania,
Mauritius, Mexico, Micronesia, Monaco, Mongolia, Montenegro, Morocco, Mozambique,
Namibia, Nauru, Nepal, Netherlands, New Zealand, Nicaragua, Niger, Nigeria, Norway,
Oman, Palau, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal,
Republic of Moldova, Romania, rwanda, Samoa, San Marino, Sao tome and Principe, Saudi
Arabia, Senegal, Serbia and Montenegro, Seychelles, Sierra Leone, Singapore, Slovakia,
Slovenia, Solomon Islands, Somalia, South Africa, Spain, Sri Lanka, St. Kitts and Nevis, St.
Lucia, St. Vincent and Gren, Suriname, Swaziland, Sweden, Switzerland, Taiwan, Tajikistan,
Tanzania, Thailand, Timor (East), Togo, Tonga, Trinidad and Tobago, Tunisia, Turkey,
Turkmenistan, Tuvalu, Uganda, United Arab Emirates ,United Kingdom, Uruguay,
Uzbekistan, Vanuatu, Venezuela, Vietnam, Yemen, Zambia, and Zimbabwe

580101-001

580101-002

(Continued)

3–6 Maintenance and Service Guide