HP Compaq Presario CQ35-101TU, Compaq Presario CQ35-102TX, Compaq Presario CQ35-103TX, Compaq Presario CQ35-104TX, Compaq Presario CQ35-105TU Service Guide

...

Compaq Presario CQ35 Notebook PC

Maintenance and Service Guide

Document Part Number:

May 2009

This guide is a troubleshooting reference used for maintaining and servicing the computer. It provides comprehensive information on identifying computer features, components, and spare parts; troubleshooting computer problems; and performing computer disassembly procedures.

Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel, Core, Celeron, and Pentium are trademarks of Intel Corporation in the U.S. and other countries. Microsoft, Windows, and Windows Vista are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

First Edition: May 2009 Document Part Number: 512435-001

Safety warning notice

WARNING: To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly

on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter comply with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC 60950).

1 Product description

2 External component identification

Top components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1

Display components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1

Buttons and fingerprint reader (select models only). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–2

Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–3

Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–4

Pointing devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–5

Front components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–6

Left-side components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–6

Right-side components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–7

Bottom components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–8

3 Illustrated parts catalog

Service tag . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–1

Computer major components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–2

Display assembly subcomponents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–7

Plastics Kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–8

Mass storage devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–9

Miscellaneous parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–10

Sequential part number listing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–11

4 Removal and replacement procedures

Preliminary replacement requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1

Tools required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1

Service considerations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1

Grounding guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2

Component replacement procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–5

Service tag . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–5

Computer feet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–6

Battery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–6

Hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–8

Memory module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–10

WLAN module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–11

RTC battery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–15

Optical drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–16

Keyboard. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–18

Keyboard cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–20

Right speaker. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–22

Top cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–23

Fingerprint reader board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–27

Left speaker. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–28

Maintenance and Service Guide iv

Display assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–29

LED board. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–36

Bluetooth module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–37

Audio board. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–38

USB board. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–39

Power connector and cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–40

System board. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–41

Fan/heat sink assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–44

Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–49

5 Setup Utility

Starting the Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–1

Using the Setup Utility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–1

Changing the language of the Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–1

Navigating and selecting in the Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2

Displaying system information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2

Restoring default settings in the Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2

Exiting the Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–3

Setup Utility menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–3

Main menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–3

Security menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–3

System Configuration menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–4

Diagnostics menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–4

6 Specifications

Computer specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–1

13.3-in display specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–2

Hard drive specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–3

Blu-ray ROM DVD±R/RW SuperMulti DL Drive specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–4

DVD±RW and CD-RW SuperMulti Double-Layer Drive specifications . . . . . . . . . . . . . . . . . . . . . . . . . . 6–5

System DMA specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–6

System memory map specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–7

System interrupt specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–8

System I/O address specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–9

7 Screw listing

Phillips PM2.5×6.0 captive screw . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–1

Phillips PM3.0×4.0 screw . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–2

Phillips PM2.0×4.0 screw . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–3

Phillips PM2.0×9.0 screw . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–5

Phillips PM2.0×3.0 screw . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–6

Phillips PM2.5×9.0 screw . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–9

Phillips PM2.0×2.5 broadhead screw . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–10

Phillips PM2.5×6.0 screw . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–11

Phillips PM2.5×4.0 screw . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–12

Phillips PM2.0×7.0 captive screw . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–14

8 Backup and recovery

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–1

Creating recovery discs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–1

Backing up your information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–2

v Maintenance and Service Guide

When to back up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–2

Backup suggestions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–2

Using system restore points . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–3

Performing a recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–4

9 Connector pin assignments

Audio-in (microphone). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–1

Audio-out (headphone) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–1

External monitor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–2

HDMI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–3

RJ-45 (network) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–4

Universal Serial Bus. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–4

10Power cord set requirements

Requirements for all countries and regions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10–1

Requirements for specific countries and regions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10–2

11Recycling

Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11–1

Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11–1

Index

Maintenance and Service Guide vi

vii Maintenance and Service Guide

Product description

Discrete graphics

Category Description

Product Name Compaq Presario CQ35 Notebook PC 99

subsystem memory

UMA graphics subsystem memory

Processors Intel® Core™2 Duo processors:

■ T9900 3.06-GHz processor, 6-MB L2 cache, 1066-MHz front side bus (FSB)

■ T9800 2.93-GHz processor, 6-MB L2 cache, 1066-MHz FSB

■ T9600 2.80-GHz processor, 6-MB L2 cache, 1066-MHz FSB

■ T9550 2.66-GHz processor, 6-MB L2 cache, 1066-MHz FSB

■ P8800 2.66-GHz processor, 3-MB L2 cache, 1066-MHz FSB

■ P8700 2.53-GHz processor, 3-MB L2 cache, 1066-MHz FSB

■ P8600 2.40-GHz processor, 3-MB L2 cache, 1066-MHz FSB

■ P7550 2.26-GHz processor, 3-MB L2 cache, 1066-MHz FSB

■ P7450 2.13-GHz processor, 3-MB L2 cache, 1066-MHz FSB

■ P7350 2.00-GHz processor, 3-MB L2 cache, 1066-MHz FSB

■ T6600 2.20-GHz processor, 6-MB L2 cache, 1066-MHz FSB

■ T6500 2.10-GHz processor, 6-MB L2 cache, 1066-MHz FSB

■ T6400 2.06-GHz processor, 6-MB L2 cache, 1066-MHz FSB

Intel Pentium® processors:

■ T4300 2.10-GHz processor, 1-MB L2 cache, 800-MHz FSB

■ T4200 2.00-GHz processor, 1-MB L2 cache, 800-MHz FSB

■ T3000 1.80-GHz processor, 1-MB L2 cache, 800-MHz FSB

Intel Celeron® T1600 1.66-GHz processor, 1-MB L2 cache, 667-MHz FSB

Maintenance and Service Guide 1–1

Continued

Product description

Category Description

Chipset Intel PM45 9

Intel GM45 9

Southbridge: ICH9m 99

Graphics nVidia GeForce G 105M with 512 MB of

dedicated video memory

Mobile Intel GMA 4500 MHD universal memory architecture (UMA, integrated) with shared video memory:

■ Up to 157 MB when system memory ≥ 1024 MB

■ Up to 669 MB when system memory ≥ 2048 MB

■ Up to 1181 MB when system memory ≥ 3072 MB

■ Up to 1181 MB when system memory ≥ 4096 MB on computer models with 32-bit operating systems

■ Up to 1631 MB when system memory ≥ 4096 MB on computer models with 64-bit operating systems

Panel ■ 13.4-in, flush glass AntiGlare (1366 × 768),

high-definition (HD), LED display assembly

■ 16:9 wide aspect ratio

■ Typical brightness: 200 nits

■ Lighted logo on display enclosure

■ All display assemblies include 2

WLAN antennas

Discrete graphics subsystem memory

UMA graphics subsystem memory

■ 13.4-in, BrightView (1366 × 768), high-definition (HD), LED display assembly

■ 16:9 wide aspect ratio

■ Typical brightness: 200 nits

■ Lighted logo on display enclosure

■ All display assemblies include 2

WLAN antennas

Continued

1–2 Maintenance and Service Guide

Product description

Discrete graphics

Category Description

Memory 2 customer-accessible/upgradable memory

module slots Supports dual-channel memory Supports up to 8 GB of system RAM PC2-6400, 800-MHz, DDR2 Supports the following configurations:

■ 8192-MB total system memory (4096 × 2, dual-channel)

■ 4096-MB total system memory (2048 × 2, dual-channel)

■ 3072-MB total system memory (2048 +

1024)

■ 2048-MB total system memory (1024 × 2, dual-channel)

■ 2048-MB total system memory (2048 × 1)

■ 1024-MB total system memory (1024 × 1)

Hard drives Supports 9.50-mm, 6.35-cm (2.50-in)

hard drives Supports HP ProtectSmart

Hard Drive Protection Customer-accessible Serial ATA (SATA) Supports the following hard drives:

■ 500-GB, 7200- and 5400-rpm

■ 320-GB, 7200- and 5400-rpm

■ 250-GB, 7200- and 5400-rpm

■ 160-GB, 5400-rpm

Optical drives 12.7-mm tray load

Serial ATA (SATA) Fixed (removal of 1 screw required) Customer-accessible Parallel ATA Supports no-optical-drive option Supports the following drives:

■ Blu-ray ROM DVD±R/RW SuperMulti DL Drive with LightScribe

■ Blu-ray ROM DVD±R/RW SuperMulti DL Drive

■ DVD±RW and CD-RW SuperMulti Double-Layer Drive with LightScribe

Microphone Analog microphone 99

subsystem memory

UMA graphics subsystem memory

Continued

Maintenance and Service Guide 1–3

Product description

Category Description

Audio High-definition audio

Integrated subwoofer Supports Microsoft® requirements 2 Altec Lansing Pavilion-branded speakers

Webcam VGA camera

Fixed (no tilt) Activity LED 640 × 480 by 24 frames per second

Ethernet Intel Realtek 8111C 10/100/1000 network

interface card (NIC)

Intel Realtek 8102E 10/100 NIC 9

Ethernet cable included 99

Wireless Integrated WLAN options by way of

wireless module 2 wireless antennas built into display assembly Supports no-WLAN option Support for the following WLAN formats:

■ Broadcom 4322AGN 802.11a/b/g/n WLAN module

■ Broadcom 4322AGN 802.11a/b/g/n WLAN module with Bluetooth®

■ Atheros 9285G 802.11a/b/g/n

■ Atheros 9285G 802.11a/b/g/n with Bluetooth

■ Intel WiFi Link 5100 802.11a/b/g/n

with Bluetooth

■ Broadcom 4312G 802.11a/b/g WLAN module

■ Broadcom 4312G 802.11a/b/g WLAN module with Bluetooth

Discrete graphics subsystem memory

UMA graphics subsystem memory

External media cards One ExpressCard slot, supporting optional

ExpressCard/34 cards Digital Media Slot supporting Memory

Stick (MS), Memory Stick Pro (MSP), MultiMediaCard (MMC), Secure Digital (SD) Memory Card, Secure Digital Input/Output (SD I/O), and xD-Picture Card (XD). Adapter (not included) provides support for mini versions of SD, MMC, and MS Duo.

Continued

1–4 Maintenance and Service Guide

Product description

Category Description

Ports Audio-in (mono microphone)

Audio-out (stereo headphone) Consumer infrared eSATA HDMI v. 1.3b supporting 1080p with HDCP key HP Smart Adapter power Multi-pin AC power RJ-45 (Ethernet, includes link and

activity lights) USB v. 2.0 (3) VGA (Dsub 15-pin) supporting:

■ 1920 × 1200 external resolution at 60 GHz

■ 1600 × 1200 external resolution at 75 GHz

hot plug/unplug with auto-detect

Keyboard/pointing devices

13-in keyboard Available in:

■ Black with painted finish

■ White with molded finish (Canada, Denmark,

Finland, Japan, Norway, South Korea, and

Thailand) TouchPad with 2 TouchPad buttons Supports 2-way scroll Taps enabled as default

Discrete graphics subsystem memory

UMA graphics subsystem memory

Power requirements 90-W HP Smart Adapter with localized cable

plug support (3-wire plug with ground pin, supports 3-pin DC connector)

65-W HP Smart Adapter with localized cable plug support (3-wire plug with ground pin, supports 3-pin DC connector)

Battery options: 9-cell, 2.55-Ah (83-Wh) Li-ion battery 6-cell, 2.55-Ah (55-Wh) Li-ion battery 6-cell, 2.20-Ah (47-Wh) Li-ion battery

Continued

Maintenance and Service Guide 1–5

Product description

Category Description

Security Security cable slot

Fingerprint reader with Digital Persona software support

Operating system Preinstalled:

Windows Vista® Business (32 bit) Windows Vista Home Basic (32 bit) Windows Vista Premium (64 and 32 bit) Windows Vista Ultimate (64 bit) FreeDOS

Serviceability End-user replaceable parts:

AC adapter Battery (system) Hard drive Memory modules RTC battery Optical drive WLAN module WWAN module

Discrete graphics subsystem memory

UMA graphics subsystem memory

1–6 Maintenance and Service Guide

Top components

Display components

External component identification

Item Component Description

(1) Wireless antennas On select computer models, at least 2 antennas send and receive signals

from one or more wireless devices.

The antennas are not visible from the outside of the computer.

✎

For optimal transmission, keep the areas immediately around the antennas free from obstructions.

(2) Webcam light On: The webcam is in use.

(3) Webcam Records audio and video and captures still photographs.

(4) Internal microphone Records sound.

(5) Internal display switch Turns off the display and initiates Sleep if the display is closed while the power

is on.

To see wireless regulatory notices, refer to the section of the

✎

to your country or region. These notices are located in Help and Support.

Maintenance and Service Guide 2–1

Regulatory, Safety and Environmental Notices

that applies

External component identification

Buttons and fingerprint reader (select models only)

Item Component Description

(1) Power button* ■ When the computer is off, press the button to turn on the computer.

■ When the computer is on, press the button briefly to initiate Sleep.

■ When the computer is in the Sleep state, press the button briefly to

exit Sleep.

■ When the computer is in Hibernation, press the button briefly to exit Hibernation.

If the computer has stopped responding and Windows® shutdown procedures are ineffective, press and hold the power button for at least 5 seconds to turn off the computer.

To learn more about your power settings, select Start > Control Panel >

System and Maintenance > Power Options.

(2) Wireless button Turns the wireless feature on or off but does not create a wireless

connection.

To establish a wireless connection, a wireless network must already be

✎

set up.

(3) Volume mute button Mutes and restores speaker sound.

(4) Volume scroll zone To decrease the volume, slide your finger to the left on the scroll zone or tap

the minus sign. To increase the volume, slide your finger to the right on the scroll zone or tap the plus sign.

(5) Fingerprint reader (select

models only)

Allows a fingerprint logon to Windows, instead of a password logon.

*This table describes factory settings. For information about changing factory settings, refer to the user guides located in Help and Support.

2–2 Maintenance and Service Guide

Keys

External component identification

Item Component Description

(1) esc key Displays system information when pressed in combination with the fn key.

(2)

(3) Windows logo key Displays the Windows Start menu.

(4) Windows applications key Displays a shortcut menu for items beneath the pointer.

(5) Embedded numeric keypad keys Can be used like the keys on an external numeric keypad.

(6) Function keys Execute frequently used system functions when pressed in combination with

fn key Executes frequently used system functions when pressed in combination with

a function key or the

fn key.

the

esc key.

Maintenance and Service Guide 2–3

External component identification

Lights

Item Component Description

(1) Caps lock light On: Caps lock is on.

(2) Power lights (2)* ■ On: The computer is on.

■ Blinking: The computer is in the Sleep state.

■ Off: The computer is off or in Hibernation.

(3) Wireless light ■ On: An integrated wireless device, such as a wireless local area network

(WLAN) device and/or a Bluetooth® device, is on.

■ Off: All wireless devices are off.

(4) Volume mute light ■ White: Computer sound is on.

■ Amber: Computer sound is off.

(5) Volume down light On: The volume scroll zone is being used to decrease speaker volume.

(6) Volume up light On: The volume scroll zone is being used to increase speaker volume.

(7) Num lock light On: Num lock is on or the embedded numeric keypad is enabled.

(8) Battery light ■ On: A battery is charging.

■ Blinking: A battery that is the only available power source has reached a low battery level. When the battery reaches a critical low-battery level, the battery light begins blinking more rapidly.

■ Off: If the computer is plugged into an external power source, the light is turned off when all batteries in the computer are fully charged. If the computer is not plugged into an external power source, the light stays off until the battery reaches a low battery level.

(9) Drive light Blinking: The hard drive or optical drive is being accessed.

*The 2 power lights display the same information. The light on the power button is visible only when the computer is open. The power light on the front of the computer is visible whether the computer is open or closed.

2–4 Maintenance and Service Guide

Pointing devices

Item Component Description

External component identification

(1) TouchPad light ■ White: TouchPad is enabled.

■ Amber: TouchPad is disabled.

(2) TouchPad* Moves the pointer and selects or activates items on the screen.

(3) Left TouchPad button* Functions like the left button on an external mouse.

(4) TouchPad on/off button Enables/disables the TouchPad.

(5) TouchPad scroll zone Scrolls up or down.

(6) Right TouchPad button* Functions like the right button on an external mouse.

*This table describes factory settings. To view or change pointing device references, select Start > Control Panel > Hardware and Sound > Mouse.

Maintenance and Service Guide 2–5

External component identification

Front components

Item Component Description

(1) Power light ■ On: The computer is on.

(2) Battery light ■ On: A battery is charging.

(3) Drive light Blinking: The hard drive or optical drive is being accessed.

■ Blinking: The computer is in the Sleep state.

■ Off: The computer is off or in Hibernation.

■ Blinking: A battery that is the only available power source has reached a

low battery level or a critical battery level.

(4) Consumer infrared lens Receives a signal from the remote control (provided with select models only).

(5) Audio-in (microphone) jack Connects an optional computer headset microphone, stereo array

(6) Audio-out (headphone) jack Produces sound when connected to optional powered stereo speakers,

Left-side components

Item Component Description

(1) Power connector Connects an AC adapter.

(2) AC adapter light ■ On: The computer is connected to external power.

microphone, or monaural microphone.

headphones, ear buds, a headset, or television audio.

■ Off: The computer is not connected to external power.

(3) USB ports (2) Connect optional USB devices.

(4) Optical drive Reads optical discs and, on select models, also writes to optical discs.

(5) Optical drive light Blinking: The drive is being accessed.

2–6 Maintenance and Service Guide

Right-side components

Item Component Description

(1) ExpressCard slot Supports an optional ExpressCard/34 module.

(2) Digital Media Slot Supports the following optional digital card formats: Secure Digital (SD)

(3) Digital Media Slot light Blinking: The media card is being accessed.

(4) eSATA/USB port Connects a high-performance eSATA component, such as an eSATA external

(5) HDMI port Connects an optional video or audio device, such as a high-definition

External component identification

Memory Card, Secure Digital Input/Output (SD I/O), MultiMediaCard (MMC), Memory Stick (MS), Memory Stick Pro (MSP), xD-Picture Card (XD).

hard drive, or connects an optional USB device.

television, or any compatible digital or audio component.

Depending on your computer model, the computer may include an

✎

HDMI port or a USB port at this location.

(6) RJ-45 (network) jack Connects a network cable.

(7) External monitor port Connects an external VGA monitor or projector.

(8) Vent Enables airflow to cool internal components.

The computer fan starts up automatically to cool internal components

✎

and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

(9) Security cable slot Attaches an optional security cable to the computer.

The security cable is designed to act as a deterrent, but it may not

✎

prevent the computer from being mishandled or stolen.

Maintenance and Service Guide 2–7

External component identification

Bottom components

Item Component Description

(1) Battery release latch Releases the battery from the battery bay.

(2) Battery bay Holds the battery.

(3) Wireless module compartment Holds a wireless LAN module and the RTC battery.

To prevent an unresponsive system, replace the wireless module only

✎

with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore computer functionality, and then contact technical support through Help and Support.

(4) Vents (6) Enable airflow to cool internal components.

The computer fan starts up automatically to cool internal components

✎

and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

(5) Hard drive bay Holds the hard drive and the memory module slots.

2–8 Maintenance and Service Guide

Service tag

When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag.

Illustrated parts catalog

Item Component Description

1 Product name This is the product name affixed to the front of the computer.

2 Serial number (s/n) This is an alphanumeric identifier that is unique to each product.

3 Part number/Product number (p/n) This number provides specific information about the product’s

hardware components. The part number helps a service technician to determine what components and parts are needed.

4 Model description This is the alphanumeric identifier used to locate documents,

drivers, and support for the computer.

5 Warranty period This number describes the duration of the warranty period for

the computer.

Maintenance and Service Guide 3–1

Illustrated parts catalog

Computer major components

3–2 Maintenance and Service Guide

Illustrated parts catalog

Item Description Spare Part Number

(1) Display assembly (includes 2 WLAN antenna transceivers and cables, microphone, nameplate, and logo):

■ 13.3-in BrightView display assembly for use only with computer models equipped with webcam

■ 13.3-in BrightView display assembly for use only with computer models not equipped with webcam

See “Display assembly subcomponents” on page 7 for display assembly internal component spare

✎

part information.

(2) Keyboard cover (includes power button board and cable) 531819-001

(3) Keyboard (includes keyboard cable):

■ For use in South Korea 531774-AB1

■ For use in Taiwan 531774-AB1

■ For use in Thailand 531774-281

■ For use in the United States 531774-001

Speaker assembly 534435-001

(4a) Left speaker and cable

(4b) Right speaker and cable

(5) Top cover (includes TouchPad on/off board and cable, TouchPad button board and cable, and TouchPad board

and cable):

For use only with computer models equipped with fingerprint reader board (includes fingerprint reader board cable)

531798-001

531799-001

531824-001

For use only with computer models not equipped with fingerprint reader board 531825-001

Plastics Kit, includes: 535521-001

(6a) ExpressCard slot bezel

(6b) Wireless module compartment cover

(6c) Hard drive cover

See “Plastics Kit” on page 8 for more Plastics Kit spare part information.

✎

(7) Fingerprint reader board (includes cable) 531828-001

(8) LED board (includes cable) 531826-001

(9) Bluetooth module

The Bluetooth module spare part kit does not include a Bluetooth module cable. The

✎

Bluetooth module cable is available using spare part number 534436-001.

(10) Bluetooth module cable 534436-001

(11) Audio board (includes cable) 531812-001

(12) USB board (includes cable) 531809-001

(13) Power connector and cable 531810-001

(14) System board (includes replacement thermal material):

■ For use only with computer models equipped with graphics subsystems with discrete memory

483113-001

538765-001

■ For use only with computer models equipped with graphics subsystems with UMA memory

Maintenance and Service Guide 3–3

538766-001

Continued

Illustrated parts catalog

Item Description Spare Part Number

(15) Processor (includes replacement thermal material):

Intel Core2 Duo processors:

■ T9900 3.06-GHz processor (6-MB L2 cache, 1066-MHz FSB) 570434-001

■ T9800 2.93-GHz processor (6-MB L2 cache, 1066-MHz FSB) 507951-001

■ T9600 2.80-GHz processor (6-MB L2 cache, 1066-MHz FSB) 507952-001

■ T9550 2.66-GHz processor (6-MB L2 cache, 1066-MHz FSB) 507953-001

■ P8800 2.66-GHz processor (3-MB L2 cache, 1066-MHz FSB) 570036-001

■ P8700 2.53-GHz processor (3-MB L2 cache, 1066-MHz FSB) 507960-001

■ P8600 2.40-GHz processor (3-MB L2 cache, 1066-MHz FSB) 507963-001

■ P7550 2.26-GHz processor (3-MB L2 cache, 1066-MHz FSB) 573076-001

■ T6600 2.20-GHz processor (6-MB L2 cache, 1066-MHz FSB) 513593-001

■ P7450 2.13-GHz processor (3-MB L2 cache, 1066-MHz FSB) 507965-001

■ T6500 2.10-GHz processor (6-MB L2 cache, 1066-MHz FSB) 572928-001

■ T6400 2.06-GHz processor (6-MB L2 cache, 1066-MHz FSB) 513592-001

■ P7350 2.00-GHz processor (3-MB L2 cache, 1066-MHz FSB) 507967-001

Intel Pentium processors:

■ T4300 2.10-GHz processor (1-MB L2 cache, 800-MHz FSB) 572929-001

■ T4200 2.00-GHz processor (1-MB L2 cache, 800-MHz FSB) 513599-001

■ T3000 1.80-GHz processor (1-MB L2 cache, 800-MHz FSB) 572926-001

Intel Celeron T1600 1.66-GHz processor (1-MB L2 cache, 667-MHz FSB) 532324-001

(16) Fan/heat sink assembly (includes replacement thermal material):

■ For use only with computer models equipped with graphics subsystems with

discrete memory

■ For use only with computer models equipped with graphics subsystems with

UMA memory

(17) Optical drive (includes bezel and bracket):

■ Blu-ray ROM DVD±R/RW SuperMulti DL Drive with LightScribe 534988-001

■ Blu-ray ROM DVD±R/RW SuperMulti DL Drive 534987-001

■ DVD±RW and CD-RW SuperMulti Double-Layer Drive with LightScribe 534986-001

(18) Base enclosure (includes six rubber feet) 534437-001

Rubber Feet Kit (not illustrated, includes six rubber feet) 537202-001

(19) Battery:

■ 9-cell, 2.55-Ah (83-Wh) Li-ion battery 530803-001

531814-001

531813-001

■ 6-cell, 2.55-Ah (55-Wh) Li-ion battery 530802-001

■ 6-cell, 2.20-Ah (47-Wh) Li-ion battery 530801-001

Continued

3–4 Maintenance and Service Guide

Illustrated parts catalog

Item Description Spare Part Number

(20) WLAN module:

802.11a/b/g/n WLAN module:

■ Broadcom 4322AGN 802.11a/b/g/n WLAN module for use in Canada, the Cayman Islands, Guam, Puerto Rico, the United States, and the U.S. Virgin Islands

■ Broadcom 4322AGN 802.11a/b/g/n WLAN module for use in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, the Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, the British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, the Central African Republic, Chad, Colombia, Comoros, the Congo, Costa Rica, Croatia, Cyprus, the Czech Republic, Denmark, Djibouti, Dominica, the Dominican Republic, East Timor, Ecuador, Egypt, El Salvador, Equitorial Guinea, Eritrea, Estonia, Ethiopia, Fiji, Finland, France, French Guiana, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Grenada, Guadeloupe, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, the Ivory Coast, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Madagascar, Malawi, Malaysia, the Maldives, Mali, Malta, the Marshall Islands, Martinique, Mauritania, Mauritius, Mexico, Micronesia, Monaco, Mongolia, Montenegro, Morocco, Mozambique, Namibia, Nauru, Nepal, the Nether Antilles, the Netherlands, New Zealand, Nicaragua, Niger, Nigeria, Norway, Oman, Pakistan, Palau, Panama, Papua New Guinea, Paraguay, the People's Republic of China, Peru, the Philippines, Poland, Portugal, Qatar, the Republic of Moldova, Romania, Russia, Rwanda, Samoa, San Marino, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia, the Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, the Solomon Islands, Somalia, South Africa, South Korea, Spain, Sri Lanka, St. Kitts and Nevis, St. Lucia, St. Vincent and the Grenadines, Suriname, Swaziland, Sweden, Switzerland, Syria, Taiwan, Tajikistan, Tanzania, Thailand, Togo, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Tuvalu, Uganda, Ukraine, the United Arab Emirates, the United Kingdom, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Yemen, Zaire, Zambia, and Zimbabwe

504664-001

504664-002

■ Atheros 9285G 802.11a/b/g/n WLAN module for use in Canada, the Cayman Islands, Guam, Puerto Rico, the United States, and the U.S. Virgin Islands

■ Intel WiFi Link 5100 802.11a/b/g/n WLAN module for use in all countries and regions except Pakistan, Russia, and the Ukraine

518436-001

480985-001

Continued

Maintenance and Service Guide 3–5

Illustrated parts catalog

Item Description Spare Part Number

(20) WLAN module

802.11a/b/g WLAN module:

■ Broadcom 4312G 802.11a/b/g WLAN module for use in Canada, the Cayman Islands,

Guam, Puerto Rico, the United States, and the U.S. Virgin Islands

■ Broadcom 4312G 802.11a/b/g WLAN module for use in Afghanistan, Albania, Algeria,

Andorra, Angola, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, the Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, the British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, the Central African Republic, Chad, Colombia, Comoros, the Congo, Costa Rica, Croatia, Cyprus, the Czech Republic, Denmark, Djibouti, Dominica, the Dominican Republic, East Timor, Ecuador, Egypt, El Salvador, Equitorial Guinea, Eritrea, Estonia, Ethiopia, Fiji, Finland, France, French Guiana, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Grenada, Guadeloupe, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, the Ivory Coast, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Madagascar, Malawi, Malaysia, the Maldives, Mali, Malta, the Marshall Islands, Martinique, Mauritania, Mauritius, Mexico, Micronesia, Monaco, Mongolia, Montenegro, Morocco, Mozambique, Namibia, Nauru, Nepal, the Nether Antilles, the Netherlands, New Zealand, Nicaragua, Niger, Nigeria, Norway, Oman, Pakistan, Palau, Panama, Papua New Guinea, Paraguay, the People's Republic of China, Peru, the Philippines, Poland, Portugal, Qatar, the Republic of Moldova, Romania, Russia, Rwanda, Samoa, San Marino, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia, the Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, the Solomon Islands, Somalia, South Africa, South Korea, Spain, Sri Lanka, St. Kitts and Nevis, St. Lucia, St. Vincent and the Grenadines, Suriname, Swaziland, Sweden, Switzerland, Syria, Taiwan, Tajikistan, Tanzania, Thailand, Togo, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Tuvalu, Uganda, Ukraine, the United Arab Emirates, the United Kingdom, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Yemen, Zaire, Zambia, and Zimbabwe

(continued)

504593-001

504593-002

■ Intel WiFi Link 5100 802.11a/b/g WLAN module for use only in Pakistan, Russia,

and the Ukraine

(21) RTC battery (includes cable and double-sided tape) 531829-001

(22) Memory modules (800-MHz, DDR2):

■ 4-GB 530792-001

■ 2-GB 530790-001

■ 1-GB 530788-001

(23) Hard drive (includes hard drive connector and hard drive bracket):

■ 500-GB, 7200-rpm 573738-001

■ 500-GB, 5400-rpm 530797-001

■ 320-GB, 7200-rpm 572085-001

■ 320-GB, 5400-rpm 530796-001

■ 250-GB, 7200-rpm 572084-001

■ 250-GB, 5400-rpm 530795-001

■ 160-GB, 5400-rpm 530794-001

Hard Drive Hardware Kit (not illustrated, includes hard drive connector, hard drive bracket, and screws)

482957-001

534990-001

3–6 Maintenance and Service Guide

Display assembly subcomponents

Illustrated parts catalog

Item Description Spare part number

(1) Display bezel

For use only with computer models equipped with a webcam 531800-001

For use only with computer models not equipped with a webcam 531801-001

(2) Display hinges 531803-001

(3) 13.3-in, SVA, High-Definition BrightView display panel 530782-001

(4) Display panel cable (includes webcam module cable) 531802-001

(5) Wireless antenna set 531804-001

(6) Webcam module 531805-001

(7) Microphone (includes receiver and cable) 534438-001

(8) Display enclosure 531806-001

Maintenance and Service Guide 3–7

Illustrated parts catalog

Plastics Kit

Item Description Spare part number

Plastics Kit: 535521-001

(1) ExpressCard slot bezel

(2) Hard drive cover (includes three captive screws, secured by C-clips)

(3) Wireless module compartment cover (includes one captive screw, secured by a C-clip)

3–8 Maintenance and Service Guide

+ 105 hidden pages

HP Compaq Presario CQ35-101TU, Compaq Presario CQ35-102TX, Compaq Presario CQ35-103TX, Compaq Presario CQ35-104TX, Compaq Presario CQ35-105TU Service Guide

Contents

Product description

Top components

Display components

External component identification

Buttons and fingerprint reader (select models only)

Keys

Lights

Pointing devices

Front components

Left-side components

Right-side components

Bottom components

Service tag

Illustrated parts catalog

Computer major components

Display assembly subcomponents

Plastics Kit