HP Compaq Presario CQ3212L, Compaq Presario CQ3285L, Compaq Presario CQ3100KL Started Guide
Getting Started
Business PCs
Document Part Number: 384106-001
May 2005
Use this guide after you have completed the steps detailed in the
Quick Setup guide. It will help you set up factory-provided
software. It also includes basic troubleshooting information
should you have problems during the initial startup process.
© Copyright 2005 Hewlett-Packard Development Company, L.P.
The information contained herein is subject to change without notice.
Microsoft and Windows are trademarks of Microsoft Corporation in the
U.S. and other countries.
The only warranties for HP products and services are set forth in the
express warranty statements accompanying such products and services.
Nothing herein should be construed as constituting an additional warranty.
HP shall not be liable for technical or editorial errors or omissions
contained herein.
This document contains proprietary information that is protected by
copyright. No part of this document may be photocopied, reproduced, or
translated to another language without the prior written consent of
Hewlett-Packard Company.
WARNING: Text set off in this manner indicates that failure to
Å
follow directions could result in bodily harm or loss of life.
CAUTION: Text set off in this manner indicates that failure to follow
Ä
directions could result in damage to equipment or loss of information.
Getting Started
Business PCs
First Edition (May 2005)
Document Part Number: 384106-001
Contents
Installing & Customizing the Software . . . . . . . . . . . . . . . . .1
Installing the Operating System . . . . . . . . . . . . . . . . . . .1
Microsoft Security Updates. . . . . . . . . . . . . . . . . . . . . . .2
Installing Microsoft Critical Updates that are
Loaded on the System . . . . . . . . . . . . . . . . . . . . . . . .2
Downloading Updates from the Microsoft
Windows Update Web Site. . . . . . . . . . . . . . . . . . . .3
Accessibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Installing or Upgrading Device Drivers . . . . . . . . . . . . .4
Customizing the Monitor Display . . . . . . . . . . . . . . . . . .5
Protecting the Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Transferring Files and Settings . . . . . . . . . . . . . . . . . . . . . . .5
Restoring the Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Turning Off the Computer . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Finding More Information . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Using the Documentation and Diagnostics CD. . . . . . . .8
Before You Call for Technical Support . . . . . . . . . . . . . . . . .9
Helpful Hints . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Basic Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
Solving General Problems. . . . . . . . . . . . . . . . . . . . . . .15
Solving Hardware Installation Problems. . . . . . . . . . . .22
Interpreting Diagnostic Lights and Audible Codes. . . .25
Getting Started www.hp.com iii
Getting Started
Installing & Customizing the Software
CAUTION: Do not add optional hardware or third-party devices to
Ä
the computer until the operating system is successfully installed. Doing
so may cause errors and prevent the operating system from installing
properly.
Be sure there is a 4-inch (10.2-cm) clearance at the back of the
✎
unit and above the monitor to permit the required airflow.
Installing the Operating System
The first time you turn on the computer, the operating system is
installed automatically. This process takes about 5 to 10 minutes,
depending on which operating system is being installed.
Carefully read and follow the instructions on the screen to
complete the installation.
CAUTION: Once the automatic installation has begun, DO NOT
Ä
TURN OFF THE COMPUTER UNTIL THE PROCESS IS COMPLETE.
Turning off the computer during the installation process may damage
the software that runs the computer or prevent its proper installation.
If the computer shipped with more than one operating system
✎
language on the hard drive, the installation process could take up
to 60 minutes.
Getting Started www.hp.com 1
Getting Started
If your computer was not shipped with a Microsoft operating
system, some portions of this documentation do not apply. For
complete operating system installation and configuration
instructions, refer to the operating system documentation.
Additional information is available in online help after you install
the operating system.
Microsoft Security Updates
This system has been delivered to you from the HP factory with
Microsoft Critical updates loaded on your system and ready for
installation that were available at the time of development. HP
and Microsoft strongly recommend that you install the Microsoft
Security Updates loaded on your system, and then connect to the
Microsoft Windows update Web site to acquire any additional
critical Microsoft Security updates recommended for your
operating system.
Installing Microsoft Critical Updates that are
Loaded on the System
Please install the critical updates that were loaded on the system
before connecting to the Internet.
1. Click Start > All Programs > Software Setup. The
Welcome screen appears.
2. On the Welcome screen, click Next.
a. If Microsoft Windows XP Service Pack Hotfixes
appears as a Software Setup application choice, ensure
that it is checked.
b. If Microsoft Windows XP Service Pack Hotfixes does
not appear as a Software Setup application choice, then
the updates were preinstalled at the factory. Click Cancel
and proceed to step 5.
2 www.hp.com Getting Started
3. Click Next to proceed with the installation.
A status bar indicating the progress of the installation is
displayed.
4. From the Setup Complete window, click Finish to reboot the
computer.
5. Proceed with the steps in the Downloading Updates from
the Microsoft Windows Update Web site section to ensure
you have all of the latest updates for your system.
Downloading Updates from the Microsoft
Windows Update Web Site
1. To set up your Internet connection, click Start > Internet
Explorer and follow the instructions on the screen.
2. Once an Internet connection has been established, click the
Start button.
3. Select the All Programs menu.
Click on the Windows Update link at the top of the menu.
Getting Started
You will be directed to the Microsoft Windows Update Web
site.
You may see one or more pop-up windows that will ask you
to install a program from
4. Click Ye s to install the programs from
www.microsoft.com.
www.microsoft.com.
5. Click the Scan for Updates link when it appears.
After scanning, click the Critical Updates and Service
Packs link when it appears under the heading Pick updates
to install.
A list of updates will appear with all updates selected by
default.
It is recommended that you install all of the updates listed in
this section.
Getting Started www.hp.com 3
Getting Started
6. Click on the Review and Install Updates link.
7. Click the Install Now button. This will start downloading the
critical updates and automatically install them.
8. After the updates have been installed, Windows XP will
prompt you to reboot the machine. Be sure to save any files or
documents that you may have open before rebooting. Then
select Ye s to reboot the machine.
Accessibility
HP is committed to designing products, services, and programs
with improved usability and accessibility for all customers. HP
products with Microsoft Windows XP preinstalled, or that are XP
Ready, are designed for accessibility. These products are tested
with industry-leading Assistive Technology products to ensure
equal access—anytime, anywhere . . . to anyone.
Installing or Upgrading Device Drivers
When installing optional hardware devices after the operating
system installation is complete, you must also install the drivers
for each of the devices.
If prompted for the I386 directory, replace the path specification
C:\i386, or use the Browse button in the dialog box to
with
locate the i386 folder. This action points the operating system to
the appropriate drivers.
Obtain the latest support software, including support software for
the operating system from
www.hp.com/support. Select your
country and language, select Download drivers and software,
enter the model number of the computer, and press
4 www.hp.com Getting Started
Enter.
You can also obtain the latest support software on CDs. The
following Web site provides information on how to purchase a
support software CD subscription:
http://h18000.www1.hp.com/support/files/desktops/us/purcha
se.html
If the computer has a writable optical drive, install the appropriate
✎
application to be able to write to the drive (see the CDs that came
with the system).
Customizing the Monitor Display
If you wish, you can select or change the monitor model, refresh
rates, screen resolution, color settings, font sizes, and power
management settings. To do so, right-click on the Windows
Desktop, then click Properties to change display settings. For
more information, refer to the online documentation provided
with the graphics controller utility or the documentation that
came with your monitor.
Getting Started
Protecting the Software
To protect the software from loss or damage, keep a backup copy
of all system software, applications, and related files stored on the
hard drive. Refer to the operating system or backup utility
documentation for instructions on making backup copies of your
data files.
Transferring Files and Settings
Use the Microsoft Windows XP Files and Settings Transfer
Wizard to move files and settings from the old computer to the
new one. Click Start > All Programs > Accessories > System
Too ls > Files and Settings Transfer Wizard.
Getting Started www.hp.com 5
Getting Started
Restoring the Software
Restore the original operating system and factory-installed
software by using the Restore Plus! CD and any other CDs that
came with the computer. Carefully read and follow the
instructions provided for the restore solution that came with the
computer.
For questions about or problems with this CD, please contact
customer support.
Turning Off the Computer
To properly turn off the computer, first shut down the operating
system software. In Microsoft Windows XP Professional, click
Start > Shut Down. In Microsoft Windows XP Home, click
Start > Turn Off Computer. The computer automatically shuts
down.
Depending on the operating system, pressing the power button
causes the computer to enter a low-power or “standby” state
instead of automatically turning the power off. This allows you to
conserve energy without closing software applications; later, you
can start using the computer immediately without having to
restart the operating system and without losing any data.
CAUTION: Manually forcing the computer off bypasses the
Ä
standby state and can cause loss of unsaved data.
To force the computer off manually, press and hold the power
button for four seconds.
On some models, you can reconfigure the power button to work
in On/Off mode by running Computer Setup. Refer to the
Computer Setup (F10) Utility Guide on the Documentation and
Diagnostics CD for more information about using the Computer
Setup utility.
6 www.hp.com Getting Started
Finding More Information
Refer to the Documentation and Diagnostics CD for additional
product information in easy to access PDF format. The CD
contains the following publications:
■ Quick Setup (available in print and Adobe Acrobat PDF on
the CD) Helps you connect the computer and peripheral
devices.
■ Getting Started (available in print and PDF on the CD) Helps
you set up factory-provided software; also includes basic
troubleshooting information should you encounter any
problems during initial startup.
■ Hardware Reference Guide (PDF on the CD) Provides an
overview of the product hardware, as well as instructions for
upgrading this series of computers, and includes information
on RTC batteries, memory, and power supply.
■ Computer Setup (F10) Utility Guide (PDF on the CD)
Provides instructions on using this tool to reconfigure or
modify default settings for maintenance purposes or when
installing new hardware devices.
Getting Started
■ Desktop Management Guide (PDF on the CD) Provides
definitions and “how to” instructions for security and
Intelligent Manageability features that are preinstalled on
some models.
■ Network & Internet Communications Guide (PDF on the CD)
Provides basic networking information and instructions for
installing device drivers and using network interface
controller (NIC) features preinstalled on some desktop
models; also provides information about Internet Service
Providers and using the Internet.
■ Troubleshooting Guide (PDF on the CD)
A comprehensive guide that provides helpful hints for
troubleshooting this computer and scenarios for resolving
Getting Started www.hp.com 7
Getting Started
possible hardware or software problems; includes
information about diagnostic codes, as well as information on
running the diagnostics utility.
■ Safety & Regulatory Information Guide (PDF on the CD)
Provides safety and regulatory information that ensures
compliance with U.S., Canadian, and various international
regulations.
If you do not have an optical drive capable of reading CDs, you
✎
may download the product documentation from the Web at
http://www.hp.com/support. Select your country and language,
select See support and troubleshooting information, enter the
model number of the computer, and press Enter.
Using the Documentation and Diagnostics CD
1. Insert the CD into the optical drive.
There may be a slight delay while the software on the CD
checks the Windows Regional Settings. If a recent version of
Adobe Acrobat or Acrobat Reader is not found on the
computer, it will be installed automatically from the CD.
2. Read and follow the prompts to complete the installation.
The menu and books are displayed in the language chosen
during initial system setup or as specified later in the
Windows Regional Settings. If the Regional Settings do not
match one of the languages supported on the CD, the menu
and books are displayed in English.
3. Click the title of the book you want to read.
If there is no optical drive activity for two minutes or more, it may
be that Autorun is not enabled on the computer.
8 www.hp.com Getting Started
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