HP COMPAQ DX2308, COMPAQ DX2300 User Manual

Service Reference Guide

HP Compaq dx2300 and dx2308 Business PC

Microsoft and Windows are trademarks of Microsoft Corporation in the U.S. and other countries.

The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

This document contains proprietary information that is protected by copyright. No part of this document may be photocopied, reproduced, or translated to another language without the prior written consent of Hewlett-Packard Company.

Service Reference Guide

Business PCs

First Edition (February 2007)

Document Part Number: 443232–001

About This Book

WARNING! Text set off in this manner indicates that failure to follow directions could result in

bodily harm or loss of life.

CAUTION: Text set off in this manner indicates that failure to follow directions could result in

damage to equipment or loss of information.

NOTE: Text set off in this manner provides important supplemental information.

ENWW iii

iv About This Book ENWW

Table of contents

1 Install the Operating System

Installing or Upgrading Device Drivers ........................................................................................ 1

HP Backup and Recovery Manager ............................................................................................ 2

2 Computer Setup (F10) Utility

Computer Setup (F10) Utilities ................................................................................................... 3

Using Computer Setup (F10) Utilities ............................................................................ 3

Computer Setup—System Information .......................................................................... 4

Computer Setup—Main ............................................................................................. 6

Computer Setup—Advanced ...................................................................................... 7

Computer Setup—Boot .............................................................................................. 9

Computer Setup—PC Health ..................................................................................... 10

Computer Setup—Actions ........................................................................................ 10

Recovering the Configuration Settings ....................................................................................... 10

Backing Up the CMOS ............................................................................................ 11

Restoring the CMOS ................................................................................................ 11

3 HP Insight Diagnostics

HP Insight Diagnostics ............................................................................................................ 13

Accessing HP Insight Diagnostics .............................................................................. 13

Survey Tab ............................................................................................................. 14

Test Tab ................................................................................................................. 14

Status Tab .............................................................................................................. 15

Log Tab ................................................................................................................. 16

Help Tab ................................................................................................................ 16

Saving and Printing Information in HP Insight Diagnostics ............................................ 16

Downloading the Latest Version of HP Insight Diagnostics ............................................. 17

4 Desktop Management

Remote System Installation ....................................................................................................... 20

ROM Flash ............................................................................................................................ 21

Boot Block Emergency Recovery Mode ..................................................................................... 21

HP Web Site Support ............................................................................................................. 22

Security ................................................................................................................................ 22

DriveLock ............................................................................................................... 22

Cable Lock Provision ............................................................................................... 23

Using DriveLock ....................................................................................... 22

DriveLock Applications .............................................................................. 23

ENWW v

Fault Notification and Recovery ................................................................................ 23

Drive Protection System ............................................................................................ 23

Surge-Tolerant Power Supply .................................................................................... 24

Thermal Sensor ....................................................................................................... 24

5 Serial ATA (SATA) Drive Guidelines and Features

SATA Hard Drives .................................................................................................................. 25

SATA Hard Drive Cables ........................................................................................................ 25

SATA Data Cable ................................................................................................... 25

.............................................................................................................................. 26

SMART ATA Drives ................................................................................................................ 26

Hard Drive Capacities ............................................................................................................ 26

6 Identifying the Chassis, Routine Care, and Disassembly Preparation

Chassis Designations .............................................................................................................. 27

Microtower (MT) ..................................................................................................... 27

Electrostatic Discharge Information ........................................................................................... 29

Generating Static .................................................................................................... 29

Preventing Electrostatic Damage to Equipment ............................................................ 29

Personal Grounding Methods and Equipment ............................................................. 30

Grounding the Work Area ....................................................................................... 30

Recommended Materials and Equipment .................................................................... 30

Operating Guidelines ............................................................................................................. 32

Routine Care ......................................................................................................................... 32

General Cleaning Safety Precautions ......................................................................... 32

Cleaning the Computer Case .................................................................................... 32

Cleaning the Keyboard ............................................................................................ 33

Cleaning the Monitor ............................................................................................... 33

Cleaning the Mouse ................................................................................................ 34

Service Considerations ........................................................................................................... 34

Power Supply Fan ................................................................................................... 34

Tools and Software Requirements .............................................................................. 34

Screws ................................................................................................................... 34

Cables and Connectors ........................................................................................... 35

Hard Drives ............................................................................................................ 35

Lithium Coin Cell Battery .......................................................................................... 35

7 Removal and Replacement Procedures— Microtower (MT) Chassis

Preparation for Disassembly .................................................................................................... 37

Access Panel ......................................................................................................................... 38

Front Bezel ............................................................................................................................ 39

Front Drive Bezels .................................................................................................................. 40

5.25" Drive Bezel Blank .......................................................................................... 40

Removing a 3.5” Drive Bezel Blank .......................................................................................... 41

Memory ............................................................................................................................... 42

DDR2-SDRAM DIMMs .............................................................................................. 42

Installing Memory Modules ....................................................................................... 42

Expansion Cards .................................................................................................................... 44

Expansion Slot Cover Lock ....................................................................................... 44

vi ENWW

PCI/PCIe Expansion Card ........................................................................................ 45

Cable Management .............................................................................................................. 47

Cable Connections .................................................................................................. 48

Drives ................................................................................................................................... 49

Drive Positions ....................................................................................................... 49

5.25" Drive ........................................................................................................... 50

3.5” Drive .............................................................................................................. 51

Removing a 3.5” Hard Drive ................................................................................... 53

Front I/O Panel Housing Assembly .......................................................................................... 54

Power Switch Assembly .......................................................................................................... 55

Speaker ............................................................................................................................... 56

Second Serial Port .................................................................................................................. 57

System Fan ............................................................................................................................ 58

Heatsink ............................................................................................................................... 59

Processor ............................................................................................................................. 60

System Board ....................................................................................................................... 62

Battery .................................................................................................................................. 63

Type 1 Battery Holder .............................................................................................. 64

Type 2 Battery Holder .............................................................................................. 65

Type 3 Battery Holder .............................................................................................. 66

Power Supply ........................................................................................................................ 67

Appendix A Connector Pin Assignments

Keyboard .............................................................................................................................. 69

Mouse .................................................................................................................................. 69

Ethernet BNC ........................................................................................................................ 69

Ethernet RJ-45 ........................................................................................................................ 70

Ethernet AUI .......................................................................................................................... 70

Parallel Interface .................................................................................................................... 71

Serial Interface, Powered and Non-Powered .............................................................................. 71

USB ...................................................................................................................................... 71

Diskette Drive Power ............................................................................................................... 72

Microphone .......................................................................................................................... 72

Headphone ........................................................................................................................... 72

Line-in Audio ......................................................................................................................... 72

Line-out Audio ........................................................................................................................ 72

External Infrared Transceiver ................................................................................................... 73

Monitor ................................................................................................................................ 73

Diskette Drive Standard Data Cable ......................................................................................... 74

24-Pin Power ......................................................................................................................... 74

24-Pin MicroFit Power ............................................................................................................ 75

4-Pin Power (for CPU) ............................................................................................................. 75

6-Pin Power (for CPU) ............................................................................................................. 75

SATA Data and Power ............................................................................................................ 76

PCI Express .......................................................................................................................... 76

PCI Express .......................................................................................................................... 77

DVI Connector ....................................................................................................................... 78

Appendix B Power Cord Set Requirements

ENWW vii

General Requirements ............................................................................................................ 81

Japanese Power Cord Requirements ......................................................................................... 81

Country-Specific Requirements ................................................................................................. 81

Appendix C Troubleshooting

Safety and Comfort ................................................................................................................ 83

Helpful Hints .......................................................................................................................... 83

Solving General Problems ....................................................................................................... 85

Solving Hardware Installation Problems .................................................................................... 88

Interpreting Diagnostic Lights ................................................................................................... 89

Index ................................................................................................................................. 91

viii ENWW

Install the Operating System

NOTE: If the computer was shipped with Microsoft Windows Vista loaded, you will be prompted

to register the computer with HP Total Care before installing the operating system. You will see a brief movie followed by an online registration form. Fill out the form, click the Begin button, and follow the instructions on the screen.

If the computer was not shipped with a Microsoft operating system, some portions of this documentation do not apply. Refer to the operating system documentation and online Help for operating instructions.

CAUTION: Do not add optional hardware or third-party devices to your computer until the

operating system is successfully installed. Doing so may cause errors and may prevent the operating system from installing properly. Once the automatic installation has begun, DO NOT TURN OFF THE COMPUTER UNTIL THE PROCESS IS COMPLETE. Turning off the computer during the installation process might damage the software that runs the computer or prevent its proper installation.

NOTE: Be sure there is a 10.2-cm (4-inch) clearance at the back of the unit and above the monitor

to permit the required airflow.

The first time the computer is turned on, the operating system is automatically installed. This takes approximately 5 to 10 minutes, depending on the operating system being installed. Carefully read and follow the instructions that appear on the screen to complete the installation.

NOTE: If the computer shipped with more than one operating system language on the hard drive,

the installation process could take up to 60 minutes.

Microsoft security updates are available on the Microsoft Web site.

Installing or Upgrading Device Drivers

When installing optional hardware devices after the operating system installation is complete, you must also install the drivers for each of the devices.

If prompted for the i386 directory, replace the path specification with C:\i386, or use the Browse button in the dialog box to locate the i386 folder. This action points the operating system to the appropriate drivers.

Obtain the latest support software, including support software for the operating system from

http://www.hp.com/support. Select your country and language, select Download drivers and

software, enter the model number of the computer, and press Enter.

ENWW Installing or Upgrading Device Drivers 1

HP Backup and Recovery Manager

The HP Backup and Recovery Manager is an easy-to-use, versatile application that is pre-loaded on each system and allows you to:

create Recovery Points to back up the entire system incrementally

●

back up the entire system in a single hard archive

●

back up individual files

●

Backups can be scheduled to occur automatically at designated intervals, or they can be initiated manually. Recovery can be performed from the Recovery Partition on the hard drive or the Recovery Disc Set. The Recovery Disc Set includes the Restore Plus! CD, the Microsoft Operating System, and any Supplemental Software CDs.

NOTE: HP highly recommends that you create a Recovery Disc Set immediately before using the

computer and schedule regular automatic Recovery Point backups.

To create the Recovery Disc Set:

1. Click Start > HP Backup and Recovery > HP Backup and Recovery Manager to open

the Backup and Recovery Wizard, then click Next.

2. Select Create factory software recovery CDs or DVDs to recover the system.

Follow the instructions in the wizard.

The HP Backup and Recovery Manager provides two basic recovery methods. The first, recovery of files and folders, operates in Windows. The second, PC Recovery, requires a reboot to the Recovery Partition or from the Recovery Disc Set. To reboot to the Recovery Partition, press F11 at startup when you see the message “Press F11 for Emergency Recovery.”

NOTE: For more information on using HP Backup and Recovery Manager, refer to the HP Backup

and Recovery Manager User Guide by selecting Start > HP Backup and Recovery > HP

Backup and Recovery Manager Manual.

You can order a Recovery Disc Set from HP by calling the HP support center. Go to the following Web site, select your region, and click the Technical support after you buy link under the Call HP heading to obtain the support center telephone number for your region.

http://welcome.hp.com/country/us/en/wwcontact_us.html

2Chapter 1 Install the Operating System ENWW

Computer Setup (F10) Utility

Computer Setup (F10) Utilities

Use Computer Setup (F10) Utility to do the following:

Change factory default settings.

●

Set the system date and time.

●

Set, view, change, or verify the system configuration, including settings for processor, graphics,

●

memory, audio, storage, communications, and input devices.

Modify the boot order of bootable devices such as hard drives, diskette drives, optical drives, or USB

●

flash media devices.

Restrict a device from booting the unit.

●

Run hard drive self-tests.

●

View CPU and system temperatures.

●

Enter the Asset Tag or property identification number assigned by the company to this computer.

●

Establish a supervisor password that controls access to Computer Setup (F10) Utility and the settings

●

described in this section.

Secure integrated I/O functionality, including the serial, USB, or parallel ports, audio, or embedded

●

NIC, so that they cannot be used until they are unsecured.

Enable or disable removable media boot ability.

●

Enable or disable legacy diskette write ability (when supported by hardware).

●

Using Computer Setup (F10) Utilities

Computer Setup can be accessed only by turning the computer on or restarting the system. To access the Computer Setup Utilities menu, complete the following steps:

Turn on or restart the computer.

As soon as the computer is turned on, press F10 when the monitor light turns green to enter Computer

Setup. Press Enter to bypass the title screen, if necessary.

NOTE: If you do not press F10 at the appropriate time, you must restart the computer and

again press F10 when the monitor light turns green to access the utility.

The Computer Setup Utility screen is divided into menu headings and actions.

ENWW Computer Setup (F10) Utilities 3

Five menu headings appear on the Computer Setup Utility screen:

System Information

●

Main

●

Advanced

●

Boot

●

PC Health

●

Computer Setup-Actions

●

Use the arrow keys to select the appropriate heading, then press Enter. Use the arrow (up and down) keys to select the option you want, then press Enter. To return to the previous screen, press Esc.

To apply and save changes, press the F10 key.

If you have made changes that you do not want applied, press the F9 key to exit without saving.

To load optimized default values, press the F7 key.

CAUTION: Do NOT turn the computer power OFF while the ROM is saving the Computer Setup

(F10) changes because the CMOS could become corrupted. It is safe to turn off the computer only after exiting the F10 Setup screen.

Table 2-1 Computer Setup (F10) Utility Main Menu

Heading Table

System Information

Main

Advanced

Boot

PC Health

Exit

Computer Setup—System Information

NOTE: Support for specific Computer Setup options may vary depending on the hardware

configuration.

Table 2-2 Computer Setup—System Information

Option Description

Product Name

SKU Number

(view only)

Computer Setup—System Information on page 4

Computer Setup—Main on page 6

Computer Setup—Advanced on page 7

Computer Setup—Boot on page 9

Computer Setup—PC Health on page 10

Computer Setup—Actions on page 10

Processor Type

Processor Speed

System ROM

(view only)

4Chapter 2 Computer Setup (F10) Utility ENWW

Table 2-2 Computer Setup—System Information (continued)

Cache Size

(view only)

Memory Size

Integrated MAC

UUID

System Serial #

Asset Tracking Number

(view only)

ENWW Computer Setup (F10) Utilities 5

Computer Setup—Main

NOTE: Support for specific Computer Setup options may vary depending on the hardware

configuration.

Table 2-3 Computer Setup—Main

Option Description

Date (mm:dd:yy)

Time (hh:mm:ss)

SATA Port 1

SATA Port 2

SATA Port 3

SATA Port 4

Allows you to set system date.

Allows you to set system time.

For each, allows you to:

run HDD self-test for selected channel:

●

SMART Status Check

●

HDD Short Self-Test

●

HDD Extended Self-Test

●

auto-detect HDD size and head

●

set extended IDE drive on selected channel to:

●

None

●

Auto

●

set access mode on selected channel to:

●

Large

●

Auto

●

view:

●

Firmware

●

Capacity

●

Cylinder

●

Head

●

Precomp

●

Landing Zone

●

Sector

●

Onboard FDC Controller

Drive A

Halt On

Disables/enables the floppy disk controller.

Allows you to set Drive A to:

None

●

1.44M, 3.5 in.

●

Allows you to set POST error behavior to:

All Errors

●

No Errors

●

6Chapter 2 Computer Setup (F10) Utility ENWW

Table 2-3 Computer Setup—Main (continued)

All but Keyboard

●

All but Diskette

●

All but Diskette/Keyboard

●

POST Delay

Allows you to set a POST delay to:

0 seconds

●

5 seconds

●

10 seconds

●

15 seconds

●

30 seconds

●

Computer Setup—Advanced

NOTE: Support for specific Computer Setup options may vary depending on the hardware

configuration.

Table 2-4 Computer Setup—Advanced

Option Description

Execute Disable Bit

MAX DVMT Allocation

Disables/enables hardware DEP functionality.

Specify the size of DVMT/system memory to allocate for video memory:

64MB

●

Init Display First

(VGA Setting)

Onboard HD Audio

OnChip USB Controller

USB Legacy Support

Onboard LAN

Onboard LAN Boot ROM

Onboard Serial Port 1

Onboard Serial Port 2

128MB

●

224MB

●

Allows you to select the primary display device:

PCI Slot

●

OnChipVGA

●

PCIEx

●

Disables/enables onboard HD audio.

Disables/enables USB controller.

Disables/enables USB legacy support function (USB keyboard, USB mouse, and USB flash media).

Disables/enables onboard LAN controller.

Disables/enables the boot ROM of the onboard LAN chip.

Allows you to select a setting for the onboard serial port:

Disabled

●

3F8/IRQ4

●

2F8/IRQ3

●

ENWW Computer Setup (F10) Utilities 7

Table 2-4 Computer Setup—Advanced (continued)

3E8/IRQ4

●

2E8/IRQ3

●

Onboard Parallel Port

Parallel Port Mode

After AC Power Loss

Wake on PCI Device from S5

Allows you to select a setting for the onboard parallel port:

Disabled

●

378/IRQ7

●

278/IRQ5

●

3BC/IRQ7

●

Allows you to select parallel port mode:

SPP

●

EPP

●

ECP

●

ECP+EPP

●

Normal

●

Allows you to select system power loss behavior:

●

Off

●

Last State

●

Disables/enables waking up from S5 by PCI device.

RTC Alarm Resume

Date (of Month)

Resume Time (hh:mm:ss)

Disables/enables RTC (real-time clock) alarm.

If RTC Alarm Resume is enabled, allows you to select the day of the month for resumption of RTC alarm. (Set to 0 for every day.)

If RTC Alarm Resume is enabled, allows you to select what time the RTC alarm will resume.

8Chapter 2 Computer Setup (F10) Utility ENWW

Computer Setup—Boot

NOTE: Support for specific Computer Setup options may vary depending on the hardware

configuration.

Table 2-5 Computer Setup—Boot

Option Description

Device Boot Disabling

F9 Boot Menu

Removable Device Boot Seq.

Hard Disk Boot Seq.

Optical Drive Boot Seq.

Network Boot Seq.

First Boot Device

Second Boot Device

Third Boot Device

Fourth Boot Device

Allows disabling of bootable device groups. Choose from:

None

●

USB

●

● Internal ODD

Internal FDD

●

USB+ODD+FDD

●

Disables/enables F9 Boot Menu.

Allows you to specify the order of attached removable devices (such as Floppy Discs or USB FDD). The first drive in the order has priority in the boot sequence and is recognized as drive A.

Allows you to specify the order of attached hard drive devices (such as USB HDD storage, USB2 Drive Key, or USB flash media). The first drive in the order has priority in the boot sequence and is recognized as drive C (if any devices are attached).

Allows you to specify the order in which attached optical drives (including USB ODD) are checked for a bootable operating system image.

Allows you to specify the order in which network devices (including UP NIC cards) are checked for a bootable operating system image.

Allows you to specify which devices will boot first, second, third, and fourth or to disable any of the four:

Removable

●

Hard Disk

●

CDROM

●

Network

●

Disabled

●

NOTE: MS-DOS drive lettering assignments may not apply after a non-MS-DOS operating

system has started.

Set Supervisor Password

Set User Password

Security Option

BIOS Write Protection

Allows you to establish a password to control access to Computer Setup.

Allows you to establish a password to control access to the computer. (Supervisor password must be set before you can set a User password.)

Allows you to set the security option to Setup or System so that the password is required every time the system boots or only when entering Computer Setup.

Enable to prevent BIOS from being updated, disable to allow update.

ENWW Computer Setup (F10) Utilities 9

Computer Setup—PC Health

NOTE: Support for specific Computer Setup options may vary depending on the hardware

configuration.

Table 2-6 Computer Setup—PC Health

Option Description

System Fan Fail Check

Smart Fan Function

Current CPU Temperature

Current System Temperature

Current CPU Fan Speed

Current System Fan Speed

Vcore

12V

VCC (V)

VBAT (V)

5VSB (V)

Disables/enables system fan detection during POST.

Disables/enables smart fan functionality.

(view only)

Computer Setup—Actions

Table 2-7 Computer Setup—Actions

Option Description

Save and Exit Setup

Exit Without Saving

Load Optimized Defaults

Allows you to save current settings and exit Computer Setup.

Allows you to exit Computer Setup without saving changes..

Allows you to reset Computer Setup to factory defaults.

Recovering the Configuration Settings

Recovering the configuration settings established in the Computer Setup (F10) Utility requires that you first back up the settings before a recovery is needed.

The CMOS Save/Load utility can be found at Downloads for your specific model. Download the firmware files into a folder on a removable storage device. It is recommended that you save any modified computer configuration settings to a diskette, a USB flash media device, or a diskette-like device (a storage device set to emulate a diskette drive) and save the diskette or device for possible future use.

10 Chapter 2 Computer Setup (F10) Utility ENWW

http://www.hp.com under the Software & Driver

Backing Up the CMOS

Make sure the computer to be backed up is turned on. Connect the removable storage to the

computer.

Boot to DOS.

Type N:\folder\BIOS.exe SAVE:ABC001.DAT (where N is the drive letter of the removable

storage) to save the CMOS setting to the removable storage device.

Restoring the CMOS

Make sure the target computer is turned on. Connect the removable storage to the target computer.

Boot to DOS.

Type N:\folder\BIOS.exe LOAD:ABC001.DAT (where N is the drive letter of the removable

storage) to load the custom CMOS setting onto the target system.

ENWW Recovering the Configuration Settings 11

12 Chapter 2 Computer Setup (F10) Utility ENWW

HP Insight Diagnostics

NOTE: HP Insight Diagnostics is included on CD with some computer models only.

The HP Insight Diagnostics utility allows you to view information about the hardware configuration of the computer and perform hardware diagnostic tests on the subsystems of the computer. The utility simplifies the process of effectively identifying, diagnosing, and isolating hardware issues.

The Survey tab is displayed when you invoke HP Insight Diagnostics. This tab shows the current configuration of the computer. From the Survey tab, there is access to several categories of information about the computer. Other tabs provide additional information, including diagnostic test options and test results. The information in each screen of the utility can be saved as an html file and stored on a diskette or USB HP Drive Key.

Use HP Insight Diagnostics to determine if all the devices installed on the computer are recognized by the system and functioning properly. Running tests is optional but recommended after installing or connecting a new device.

You should run tests, save the test results, and print them so that you have printed reports available before placing a call to the Customer Support Center.

NOTE: Third party devices may not be detected by HP Insight Diagnostics.

Accessing HP Insight Diagnostics

You must boot to the Documentation and Diagnostics CD, as described in the steps below, to access HP Insight Diagnostics.

While the computer is on, insert the Documentation and Diagnostics CD into an optical drive on the

computer.

Shut down the operating system and turn off the computer.

Turn on the computer. The system will boot to the CD.

NOTE: If the system does not boot to the CD in the optical drive, you may need to change

the boot order in the Computer Setup (F10) utility so that the system attempts to boot to the optical drive before booting to the hard drive. Refer to the Computer Setup (F10) Utility Guide on the Documentation and Diagnostics CD for more information.

4. Select the appropriate language and click Continue.

ENWW HP Insight Diagnostics 13

5. In the End User License Agreement page, click Agree if you agree with the terms. The HP Insight

Diagnostics utility launches with the Survey tab displayed.

Survey Tab

The Survey tab displays important system configuration information.

In the View level field, you can select the Summary view to see limited configuration data or select the Advanced view to see all the data in the selected category.

In the Category field, you can select the following categories of information to display:

All—Gives a listing of all categories of information about the computer.

Overview—Gives you a listing of general information about the computer.

Architecture—Provides system BIOS and PCI device information.

Asset Control—Shows product name, asset tag, system serial number, and processor information.

Communication—Shows information about the computer parallel (LPT) and serial (COM) port settings,

plus USB and network controller information.

NOTE: It is recommended that you accept the assigned default keyboard for your language

unless you want to test your specific keyboard.

Graphics—Shows information about the graphics controller of the computer.

Input Devices—Shows information about the keyboard, mouse, and other input devices connected to

the computer.

Memory—Shows information about all memory in the computer. This includes memory slots on the system board and any memory modules installed.

Miscellaneous—Shows HP Insight Diagnostics version information, computer configuration memory (CMOS) information, system board data, and system management BIOS data.

Storage—Shows information about storage media connected to the computer. This list includes all fixed disks, diskette drives, and optical drives.

System—Shows information about the computer model, processor, chassis, and BIOS, plus internal speaker and PCI bus information.

Test Tab

The Test tab allows you to choose various parts of the system to test. You can also choose the type of test and testing mode.

There are three types of tests to choose from:

● Quick Test—Provides a predetermined script where a sample of each hardware component is

exercised and requires no user intervention in either Unattended or Interactive mode.

●

Complete Test—Provides a predetermined script where each hardware component is fully tested. There are more tests available in the Interactive mode, but these require user intervention.

●

Custom Test—Provides the most flexibility in controlling the testing of a system. The Custom Test mode allows you to specifically select which devices, tests, and test parameters are run.

14 Chapter 3 HP Insight Diagnostics ENWW

For each test type, there are two test modes to choose from:

●

Interactive Mode—Provides maximum control over the testing process. The diagnostic software will prompt you for input during tests that require your interaction. You may also determine whether the test passed or failed.

●

Unattended Mode—Does not display prompts and requires no interaction. If errors are found, they are displayed when testing is complete.

To begin testing:

Select the Test tab.

2. Select the tab for the type of test you want to run: Quick, Complete, or Custom.

3. Select the Test Mode: Interactive or Unattended.

4. Choose how you want the test to be executed, either Number of Loops or Total Test Time.

When choosing to run the test over a specified number of loops, enter the number of loops to perform. If you desire to have the diagnostic test for a specified time period, enter the amount of time in minutes.

If performing a Quick Test or Complete Test, select the device to be tested from the drop-down list.

If performing a Custom Test, Click the Expand button and select the devices to be tested or click the Check All button to select all devices.

6. Click the Begin Testing button at the bottom right corner of the screen to start the test. The Status

tab, which allows you to monitor the progress of the test, is automatically displayed during the testing process. When the test is complete, the Status tab shows whether the device passed or failed.

7. If errors are found, go to the Log tab and click the Error Log to display more detailed information

and recommended actions.

Status Tab

The Status tab displays the status of the selected tests. The type of test executed (Quick, Complete, or Custom) is also displayed. The main progress bar displays the percent complete of the current set of tests. While testing is in progress, a Cancel Testing button is displayed for use if you want to cancel the test.

After testing has completed, the Cancel Testing button is replaced with a Retest button. The Retest button will retest the last set of tests executed. This enables you to re-run the set of tests without having to re-enter the data in the Test tab.

The Status tab also shows:

The devices being tested

●

The test status (running, passed, or failed) of each device being tested

●

The overall test progress of all devices being tested

●

The test progress for each device being tested

●

The elapsed test times for each device being tested

●

ENWW HP Insight Diagnostics 15

Log Tab

The Log tab contains a Test Log tab and an Error Log tab.

The Test Log displays all tests that have been executed, the number of times of execution, the number of times failed, and the time it took to complete each test. The Clear Test Log button will clear the contents of the Test Log.

The Error Log displays the tests for devices that have failed during the diagnostic testing and includes the following columns of information.

●

The Clear Error Log button will clear the contents of the Error Log.

The Device section displays the device tested.

The Test section displays the type of test run.

The Description section describes the error that the diagnostic test found.

The Recommended Repair will give a recommended action that should be performed to resolve the failed hardware.

The Failed Count is the number of times the device has failed a test.

The Error Code provides a numerical code for the failure. The error codes are defined in the Help tab.

Help Tab

On the Help tab contains an HP Insight Diagnostics tab, an Error Codes tab, and a Test Components tab.

The HP Insight Diagnostics tab contains help topics and includes search and index features.

The Error Codes tab provides a description of each numerical error code that may appear in the Error

Log tab located on the Log tab. Each code has a corresponding error Message and a Recommended Repair action that should help solve the problem. To find an error code description quickly, enter the

code in the box at the top of the tab and click the Find Error Codes button.

The Test Components tab displays low-level information on tests that are run.

Saving and Printing Information in HP Insight Diagnostics

You can save the information displayed in the HP Insight Diagnostics Survey and Log tabs to a diskette or a USB 2.0 HP Drive Key (64MB or higher). You can not save to the hard drive. The system will automa tically c reate an h tml file t hat has the same appearance as the information displayed on the screen.

Insert a diskette or USB 2.0 HP Drive Key (capacity must be 64MB or higher). USB 1.0 Drive Keys

are not supported.

2. Click Save in the bottom right corner of the screen.

3. Select Save to the floppy or Save to USB key.

4. Enter a file name in the File Name box and click the Save button. An html file will be saved to the

inserted diskette or USB HP Drive Key.

16 Chapter 3 HP Insight Diagnostics ENWW

NOTE: Do not remove the diskette or USB key until you see a message indicating that the

html file has been written to the media.

Print the information from the storage device used to save it.

NOTE: To exit HP Insight Diagnostics, click Exit Diagnostics button in the bottom left corner of

the screen then remove the Documentation and Diagnostics CD from the optical drive.

Downloading the Latest Version of HP Insight Diagnostics

Go to

2. Click the Software & Driver Downloads link.

6. Click the Diagnostic link.

7. Click HP Insight Diagnostics Offline Edition.

8. Select a language and click Download.

http://www.hp.com.

Enter your product number (for example, dc7700) in the text box and press the Enter key.

Select your specific computer model.

Select your OS.

NOTE: The download includes instructions on how to create the bootable CD.

ENWW HP Insight Diagnostics 17

18 Chapter 3 HP Insight Diagnostics ENWW

Desktop Management

ENWW 19

Remote System Installation

Remote System Installation allows you to start and set up the system using the software and configuration information located on a network server by initiating the Preboot Execution Environment (PXE). The Remote System Installation feature is usually used as a system setup and configuration tool, and can be used for the following tasks:

Formatting a hard drive

●

Deploying a software image on one or more new PCs

●

Remotely updating the system BIOS in flash ROM

●

Configuring the system BIOS settings

●

To initiate Remote System Installation, press F12 when the F12 = Network Service Boot message appears in the lower-right corner of the HP logo screen when the computer is booting up. Follow the instructions on the screen to continue the process. The default boot order is a BIOS configuration setting that can be changed to always attempt to PXE boot.

20 Chapter 4 Desktop Management ENWW

ROM Flash

The computer's BIOS is stored in a programmable flash ROM (read only memory). By establishing a setup password in the Computer Setup (F10) Utility, you can protect the ROM from being unintentionally updated or overwritten. This is important to ensure the operating integrity of the computer. Should you need or want to upgrade the BIOS, you may download the latest BIOS images from the HP driver and support

http:///www.hp.com/support/files.

page,

CAUTION: For maximum ROM protection, be sure to establish a setup password. The setup

password prevents unauthorized ROM upgrades. System Software Manager allows the system administrator to set the setup password on one or more PCs simultaneously. For more information,

http://www.hp.com/go/ssm.

visit

Boot Block Emergency Recovery Mode

Boot Block Emergency Recovery Mode permits system recovery in the unlikely event of a ROM flash failure. For example, if a power failure were to occur during a BIOS upgrade, the ROM flash would be incomplete. This would render the system BIOS unusable. The Boot Block is a flash-protected section of the ROM that contains code that checks for a valid system BIOS image when the system is turned on.

If the system BIOS image is valid, the system starts normally.

●

If the system BIOS image is not valid, a failsafe Boot Block BIOS provides enough support to

●

search removable media for BIOS image files. If an appropriate BIOS image file is found, it is

●

automatically flashed into the ROM.

start the system from bootable removable media that automatically invokes system BIOS

●

upgrade utilities.

When an invalid system BIOS image is detected, the system power LED will blink red 8 times, one blink every second. Simultaneously, the speaker will beep 8 times. If the portion of the system ROM containing the video option ROM image is not corrupt, Boot Block Emergency Recovery Mode will be displayed on the screen.

To recover the system after it enters Boot Block Emergency Recovery Mode, complete the following steps:

Turn off the power.

Insert a diskette, CD, or USB flash device containing the desired BIOS image file in the root directory.

NOTE: The media must be formatted using the FAT12, FAT16, or FAT32 file system.

Turn on the computer.

If no appropriate BIOS image file is found, the failsafe Boot Block BIOS will attempt to start the system from a bootable device. If no bootable device is found, you will be prompted to insert media containing a BIOS image file or BIOS upgrade utility.

If the system successfully reprograms the ROM, the system will automatically power off.

Remove the removable media used to upgrade the BIOS.

Turn the power on to restart the computer.

ENWW ROM Flash 21

HP Web Site Support

HP engineers rigorously test and debug software developed by HP and third-party suppliers, and develop operating system specific support software, to ensure performance, compatibility, and reliability for HP computers.

When making the transition to new or revised operating systems, it is important to implement the support software designed for that operating system. If you plan to run a version of Microsoft Windows that is different from the version included with the computer, you must install corresponding device drivers and utilities to ensure that all features are supported and functioning properly.

HP has made the task of locating, accessing, evaluating, and installing the latest support software easier. You can download the software from

The Web site contains the latest device drivers, utilities, and flashable ROM images needed to run the latest Microsoft Windows operating system on the HP computer.

Security

DriveLock

DriveLock is an industry-standard security feature that prevents unauthorized access to the data on ATA hard. DriveLock has been implemented as an extension to Computer Setup. It is only available when hard drives that support the ATA Security command set are detected. DriveLock is intended for HP customers for whom data security is the paramount concern. For such customers, the cost of the hard drive and the loss of the data stored on it is inconsequential when compared with the damage that could result from unauthorized access to its contents. In order to balance this level of security with the practical need to accommodate a forgotten password, the HP implementation of DriveLock employs a two-password security scheme. One password is intended to be set and used by a system administrator while the other is typically set and used by the end-user. There is no "back-door" that can be used to unlock the drive if both passwords are lost. Therefore, DriveLock is most safely used when the data contained on the hard drive is replicated on a corporate information system or is regularly backed up. In the event that both DriveLock passwords are lost, the hard drive is rendered unusable. For users who do not fit the previously defined customer profile, this may be an unacceptable risk. For users who do fit the customer profile, it may be a tolerable risk given the nature of the data stored on the hard drive.

http://www.hp.com/support.

Using DriveLock

When one or more hard drives that support the ATA Security command set are detected, the DriveLock option appears under the Security menu in Computer Setup. The user is presented with options to set the master password or to enable DriveLock. A user password must be provided in order to enable DriveLock. Since the initial configuration of DriveLock is typically performed by a system administrator, a master password should be set first. HP encourages system administrators to set a master password whether they plan to enable DriveLock or keep it disabled. This will give the administrator the ability to modify DriveLock settings if the drive is locked in the future. Once the master password is set, the system administrator may enable DriveLock or choose to keep it disabled.

If a locked hard drive is present, POST will require a password to unlock the device. If a power-on password is set and it matches the device’s user password, POST will not prompt the user to re-enter the password. Otherwise, the user will be prompted to enter a DriveLock password. On a cold boot, either the master or the user password may be used. On a warm boot, enter the same password used to unlock the drive during the preceding cold-boot. Users will have two attempts to enter a correct password. On a cold boot, if neither attempt succeeds, POST will continue but the drive will remain inaccessible. On a

22 Chapter 4 Desktop Management ENWW

+ 72 hidden pages