Worldwide Limited Warranty
and Technical Support
HP Business Desktop Products
Hardware Limited Warranty
General
This HP Hardware Limited Warranty gives you, the customer , express limited warranty
rights from HP, the manufacturer. Please refer to HP's Web site for an extensive description
of your limited warranty entitlements. In addition, you may also have other legal rights
under applicable local law or special written agreement with HP.
EXCEPT AS EXPRESSLY SET FORTH IN THIS LIMITED WARRANTY, HP MAKES
NO OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, INCLUDING
ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE. HP EXPRESSLY DISCLAIMS ALL WARRANTIES AND
CONDITIONS NOT STATED IN THIS LIMITED WARRANTY. ANY IMPLIED
WARRANTIES THAT MAY BE IMPOSED BY LAW ARE LIMITED IN DURATION TO
THE LIMITED WARRANTY PERIOD. Some states or countries do not allow a limitation
on how long an implied warranty lasts or the exclusion or limitation of incidental or
consequential damages for consumer products. In such states or countries, some exclusions
or limitations of this limited warranty may not apply to you.
THIS LIMITED WARRANTY IS APPLICABLE IN ALL COUNTRIES AND MAY BE
ENFORCED IN ANY COUNTRY WHERE HP OR ITS AUTHORIZED SERVICE
PROVIDERS OFFER WARRANTY SERVICE SUBJECT TO THE TERMS AND
CONDITIONS SET FORTH IN THIS LIMITED WARRANTY. HOWEVER,
WARRANTY SERVICE AVAILABILITY AND RESPONSE TIMES MAY VARY FROM
COUNTRY TO COUNTRY AND MAY ALSO BE SUBJECT TO REGISTRATION
REQUIREMENTS IN THE COUNTRY OF PURCHASE. IF SO, YOUR HP
AUTHORIZED SERVICE PROVIDER CAN PROVIDE YOU WITH DETAILS.
Limited Warranty Repair or Replacement
During the Limited W arranty Peri od, HP will, within a reasonab le time, repair your product
or replace any defective component. In the unlikely event that your HP Hardware has a
recurring failure, HP, at its sole discretion, may elect to provide you with a replacement unit
of HP's choosing that is the same or equivalent to your HP Hardware in performance. This is
your exclusive remedy for defective products. HP reserves the right to elect, at its sole
discretion, to give you a refund of your purchase price or lease payments (less interest)
instead of a replacement upon prompt return of the hardware product to your HP Authorized
Service Provider or other HP designate. All hardware products removed under this Limited
Warranty become the property of HP. The replacement part or product takes on either the
Limited Warranty status of the removed part or product or the thirty (30) day Limited
Warranty of the replacement part.
www.hp.com 1
HP Hardware
This Hardware Limited Warranty applies only to the HP-branded and Compaq-branded
hardware (collectively referred to in this Hardware Limited Warranty as "HP Hardware")
sold by or leased from Hewlett-Packard Company, its worldwide subsidiaries, affiliates,
authorized resellers, or country distributors (collectively referred to in this Hardware
Limited W arranty as "HP") with this Hardw are Limited Warranty. The term "HP Hardware"
is limited to the hardware components and required firmware. The term "HP Hardware"
DOES NOT include any software applications or programs.
HP does NOT provide support for this product configured as a network server.
Unless otherwise stated, and to the extent permitted by local law, hardware products may be
manufactured using new materials or new and used materials equivalent to new in
performance and reliability. HP may repair or replace HP hardware products (i) with
equivalent products to the products being repaired or replaced but which may have been
subject to prior use, (ii) with products containing remanufactured parts equivalent to new in
performance or parts which may have been used, or (iii) with equivalent products to an
original product that has been discontinued. Replacement parts are warranted to be free from
defects in material or workmanship for thirty (30) days or for the remainder of the Limited
Warranty Period of the HP Hardware in which they are installed, whichever is longer.
Non-HP Hardware
All non-HP hardware products or peripherals external to the central processor unit—such as
external storage subsystems, displays, printers, and other peripherals—are covered by the
applicable vendor warranties for those products. Non-HP hardware products are not
warranted by HP. However, non-HP manufacturers, suppliers, or publishers may pro vide
their own warranties directly to you.
Proof of Purchase and Limited Warranty Period
HP warrants that the HP Hardware that you have purchased or leased from HP is free from
defects in materials or workmanship under normal use during the Limited Warranty Period.
The Limited Warranty Period starts on the date of purchase or lease from HP. Your dated
sales or delivery receipt, showing the date of purchase or lease of the product, is your proof
of the purchase or lease date. You may be required to provide proof of purchase or lease as a
condition of receiving warranty service. You are entitled to warranty service according to the
terms and conditions of this document if a repair to your HP Hardware is required within the
Limited Warranty Period.
Exclusions
HP does not warrant that the operation of this hardware product will be uninterrupted or
error-free. HP is not responsible for damage that occurs as a result of your failure to follow
the instructions that came with the HP Hardware. This Hardware Limited Warranty does not
extend to any product from which the serial number has been removed or that has been
damaged or rendered defective (a) as a result of accident, misuse, abuse, contamination,
improper or inadequate maintenance or calibration or other external causes; (b) by operation
outside the published operating specifications for the product; (c) by software, interfacing,
parts or supplies not supplied by HP; (d) improper site preparation or maintenance; (e) virus
infection; (f) loss or damage in transit; or (g) by modification or service by anyone other
than (i) HP, (ii) an HP authorized service provider, or (iii) your own installation of end-user
replaceable HP or HP approved parts if available for your product in the servicing country.
This Hardware Limited Warranty does not apply to consumable parts.
2 www.hp.com
This Hardware Limited Warranty extends only to the original end-user purchaser or lessee
of this HP Hardware Product and is not transferable to anyone who obtains ownership of the
HP Hardware Product from the original end-user purchaser or lessee.
YOU SHOULD MAKE PERIODIC BACKUP COPIES OF THE DAT A STORED ON
YOUR HARD DRIVE OR OTHER STORAGE DEVICES AS A PRECAUTION
AGAINST POSSIBLE FAILURES, ALTERATION, OR LOSS OF THE DATA. BEFORE
RETURNING ANY UNIT FOR SERVICE, BE SURE TO BACK UP DATA AND
REMOVE ANY CONFIDENTIAL, PROPRIETARY, OR PERSONAL INFORMATION.
HP IS NOT RESPONSIBLE FOR D AMAGE TO OR LOSS OF ANY PROGRAMS,
DATA, OR REMOVABLE STORAGE MEDIA. HP IS NOT RESPONSIBLE FOR THE
RESTORATION OR REINSTALLATION OF ANY PROGRAMS OR DATA OTHER
THAN SOFTWARE INSTALLED BY HP WHEN THE PRODUCT IS
MANUFACTURED.
Exclusive Remedy
TO THE EXTENT ALLOWED BY APPLICABLE LOCAL LAW, THIS STATEMENT
CONSTITUTES THE COMPLETE AND EXCLUSIVE WARRANTY AGREEMENT
BETWEEN YOU AND HP. THESE TERMS AND CONDITIONS SUPERSEDE ANY
PRIOR AGREEMENTS OR REPRESENTATIONS—INCLUDING REPRESENTATIONS
MADE IN HP SALES LITERATURE OR ADVICE GIVEN TO YOU BY HP OR AN
AGENT OR EMPLOYEE OF HP—THAT MAY HAVE BEEN MADE IN CONNECTION
WITH YOUR PURCHASE OR LEASE OF THE HP HARDWARE. No change to the
conditions of this Hardware Limited Warranty is valid unless it is made in writing and
signed by an authorized representative of HP.
Limitation of Liability
IF YOUR HP HARDWARE FAILS T O WORK AS WARRANTED ABOVE, Y OUR SOLE
AND EXCLUSIVE REMEDY SHALL BE REPAIR OR REPLACEMENT. HP'S
MAXIMUM LIABILITY UNDER THIS LIMITED WARRANTY IS EXPRESSLY
LIMITED TO THE LESSER OF THE PRICE YOU HAVE PAID FOR THE PRODUCT
OR THE COST OF REPAIR OR REPLACEMENT OF ANY HARDWARE
COMPONENTS THAT MALFUNCTION IN CONDITIONS OF NORMAL USE.
EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP BE LIABLE FOR
DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL (INCLUDING ANY LOST
PROFITS OR SAVINGS) OR OTHER DAMAGE. HP IS NOT LIABLE FOR ANY
CLAIM MADE BY A THIRD PARTY OR MADE BY YOU FOR A THIRD PARTY.
THIS LIMITATION OF LIABILITY APPLIES WHETHER DAMAGES ARE SOUGHT,
OR A CLAIM MADE, UNDER THIS LIMITED WARRANTY OR AS A TORT CLAIM
(INCLUDING NEGLIGENCE AND STRICT PRODUCT LIABILITY), A CONTRACT
CLAIM, OR ANY OTHER CLAIM. THIS LIMITATION OF LIABILITY CANNOT BE
WAIVED OR AMENDED BY ANY PERSON. THIS LIMITATION OF LIABILITY
WILL BE EFFECTIVE EVEN IF YOU HAVE ADVISED HP OR AN AUTHORIZED
REPRESENTATIVE OF HP OF THE POSSIBILITY OF ANY SUCH DAMAGES. THIS
LIMITATION OF LIABILITY, HOWEVER, WILL NOT APPLY TO CLAIMS FOR
PERSONAL INJURY.
THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY
ALSO HAVE OTHER RIGHTS THAT MAY VARY FROM STATE TO STATE OR FROM
COUNTRY TO COUNTRY. YOU ARE ADVISED TO CONSULT APPLICABLE STATE
OR COUNTRY LAWS FOR A FULL DETERMINATION OF YOUR RIGHTS.
www.hp.com 3
Options and Software Limited Warranties
The Limited Warranty terms and conditions for HP options are as set forth in the Limited
Warranty applicable to HP options. EXCEPT AS PROVIDED IN THE APPLICABLE
SOFTWARE END-USER LICENSE OR PROGRAM LICENSE AGREEMENT , HP DOES
NOT WARRANT SOFTWARE PRODUCTS, INCLUDING ANY SOFTWARE
PRODUCTS OR THE OPERATING SYSTEM PREINSTALLED BY HP. HP's only
warranty obligations with respect to software distributed by HP under the HP brand name
are set forth in the applicable end-user license or program license agreement provided with
that software. However, non-HP manufacturers, suppliers, or publishers may provide their
own warranties directly to you.
Software Technical Support
Software technical support is defined as assistance with questions and issues about the
software preinstalled by HP on the HP Hardware or that was included with the HP Hardware
at the time of your purchase or lease of the hardware product. With the exception of Linux
operating systems or other Linux software applications sold with HP products, technical
support for software is available for the f irst ni nety (90) days from date of product purchase
or lease. Your dated sales or delivery receipt, showing the date of purchase or lease of the
product, is your proof of the purchase or lease date. You may be required to provide proof of
purchase or lease as a condition of receiving software technical support. After the first
ninety (90) days, technical support for software preinstalled by HP on the HP Hardware or
included with the HP Hardware at the time of your purchase or lease of the product is
available for a fee.
Linux Operating Systems and Applications
HP does not provide software technical support for Linux operating systems or other Linux
applications. Software technical support for Linux software sold with HP Hardware is
provided by the Linux vendor.
Please refer to the Linux operating system or other Linux application support statement
included with your HP Hardware.
International Limited Warranty and Limited
Warranty Transfer to Another Country
This limited warranty is extended worldwide under certain conditions to products which are
reshipped by the original purchaser either for his own use or provided as an incidental part
of systems integrated by the original purchaser. When available in the country of use,
service is provided in the same manner as if the product was purchased in that country and
can only be provided in countries where the product is designed to operate. Also, standard
warranty service response time is subject to change due to local parts availability. A
customer may be required to provide product-specific information, in accordance with the
HP Global Warranty Notification process, prior to moving the products. The required
information ensures that HP is prepared to provide the required level of warranty service in
the destination country and that the product is designed to work in the destination country . If
the product is not normally sold by HP in the country of use, it may need to be returned to
the country of purchase for service. Contact HP , your local HP authorized reseller, or refer to
the Web site at
4 www.hp.com
www.hp.com/go/bizsupport
.
HP Hardware Limited Warranty Options
These HP hardware limited warranty entitlements are specific to this HP hardware product.
They supersede any limited warranty terms (apart from separately negotiated terms on a
separate warranty flyer) that may be found online or in any documentation or materials
contained in the computer product packaging.
Limited Warranty Entitlements
3-Years Limited Hardware Warranty; 3-Years Labor Service; 3-Years On-Site Service
3-Years Limited Hardware Warranty; 1-Year Labor Service; 1-Year On-Site Service
1-Year Limited Hardware Warranty; 1-Year Labor Service; 1-Year On-Site Service
Response Time
HP will respond on-site, at the customer's location, by the first or second business day
following request for warranty service, based on the standard office hours in the country
where the call is placed. Next Business Day Warranty Service is based on commercially
reasonable best effort. In some countries and under certain supplier constraints, response
time may vary. If your location is outside of the customary service zone, response time may
be longer or there may be an additional charge. Contact your local HP service organization
for response time in your area.
Limited Warranty Entitlement Description
Your HP Hardware Limited Warranty consists of repair or replacement of defective parts,
including hard drives, ECC memory, and some processors with ECC cache memory
identified by HP Intelligent Manageability software as "prefailure."
On-site Service
Your HP Hardware Limited Warranty includes on-site labor (if necessary) to repair your
hardware. HP provides on-site service during standard office hours. Standard office hours
are typically 8:00 AM to 5:00 PM, Monday through Friday, b ut may va ry with local business
practices.
HP Replaceable Parts Program
Where available, the HP Replaceable Parts program ships approved replacement parts
directly to you to fulfill your warranty. This will save considerable repair time. After you
call the HP Technical Support Center at 1.800.652.6672, a replaceable part can be sent
directly to you. Once the part arrives, call the HP Technical Support Center. A technician
will assist you over the phone to ensure that the installation is quick and easy.
HP is not responsible for, nor warrants your replacement parts or hardware product against,
damage resulting from improper installation of replacement parts or the repair of your
defective product by you or your designate.
www.hp.com 5
Service Upgrades
HP offers additional support and service coverage for your product. Some support and
related products may not be available in all countries. For information on service upgrades,
refer to the HP W eb site at:
country are NOT transferable to another country.
www.hp.com/go/bizsupport
. Service upgrades purchased in one
Contacting HP
■
In the United States, refer to the HP Web site at
HP Web site at
■
Toll-free technical support in the United States and Canada, 7 days a week, 24 hours a
day
❏
1.800.652.6672
■
Be sure to have the following information available before you call HP:
❏
Product serial number, model name, and model number
❏
Applicable error messages
❏
Add-on options
❏
Operating system
❏
Third-party hardware or software
❏
Detailed questions
■
Toll-free access to PaqFax™, which is a system for requesting and receiving technical
information and much more through a facsimile machine
❏
1.800.345.1518 (United States)
■
Toll-free access to general product information
❏
1.800.567.1616 (Canada)
■
T o post questions to HP Technical Support professionals or to download software files,
refer to:
❏
HP Support Forum:
❏
Email address:
❏
Downloadable HP software:
www.hp.ca
support@HP.com
.
http://forum.HP.com
www.hp.com/go/bizsupport
www.hp.com
. In Canada, refer to the
6 www.hp.com
Limited Warranty Entitlement Information
Products Warranty Terms and
Conditions
HP Compaq Business
Desktop d220
HP Compaq Business
Desktop d230
HP Compaq Business
Desktop dx2000
HP Compaq Business
Desktop dc5000
HP Business Desktop
d325
HP Compaq Business
Desktop d330
HP Compaq Business
Desktop d530
1-Year Limited Hardware Warranty;
1-Year Labor Service; 1-Year On-Site
Service
1-Year Limited Hardware Warranty;
1-Year Labor Service; 1-Year On-Site
Service
1-Year Limited Hardware Warranty;
1-Year Labor Service; 1-Year On-Site
Service
3-Year Limited Hardware Warranty;
3-Year Labor Service; 3-Year On-Site
Service
3-Year Limited Hardware Warranty;
1-Year Labor Service; 1-Year On-Site
Service
3-Year Limited Hardware Warranty;
1-Year Labor Service; 1-Year On-Site
Service
3-Year Limited Hardware Warranty;
3-Year Labor Service; 3-Year On-Site
Service
Response
Time
Next Business Day
Next Business Day
Next Business Day
Next Business Day
Next Business Day
Next Business Day
Next Business Day
HP Point of Sale System
rp5000
3-Year Limited Hardware Warranty;
3-Year Labor Service; 3-Year On-Site
Service
www.hp.com 7
Next Business Day
If You Have a Problem:
• Check you have your product receipt
• Check your Warranty Entitlement (see above)
• Contact your local Technical Support Center or your HP Authorized
Service Provider.
8 www.hp.com
Loading...