Android is a U.S. registered trademark of
Android Corporation. Bluetooth is a trademark
owned by its proprietor and used by HewlettPackard Company under license. NVIDIA is a
trademark of NVIDIA Corporation in the U.S.
and other countries. SD Logo is a trademark of
its proprietor.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in
the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors or
omissions contained herein.
First Edition: November 2014
Document Part Number: 780442-002
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions of
Windows 8. This computer may require
upgraded and/or separately purchased
hardware, drivers, and/or software to take full
advantage of Windows 8 functionality. See for
http://www.microsoft.com details.
Safety warning notice
WARNING!To reduce the possibility of heat-related injuries or of overheating the device, do not place
the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do
not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or
rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such
as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the useraccessible surface temperature limits defined by the International Standard for Safety of Information
Technology Equipment (IEC 60950).
Left side ................................................................................................................................................................. 4
Right side ............................................................................................................................................................... 4
3 Illustrated parts catalog ................................................................................................................................ 5
Locating the service tag information .................................................................................................................... 5
Computer major components ................................................................................................................................ 6
Miscellaneous parts ............................................................................................................................................. 12
Sequential part number listing ........................................................................................................................... 14
4 Removal and replacement preliminary requirements ..................................................................................... 20
Service considerations ........................................................................................................................................ 20
Plastic parts ....................................................................................................................................... 20
Cables and connectors ...................................................................................................................... 21
7 Power cord set requirements ........................................................................................................................ 51
Requirements for all countries ........................................................................................................................... 51
Requirements for specific countries and regions ............................................................................................... 51
8 Statement of memory volatility ................................................................................................................... 53
Questions and answers ....................................................................................................................................... 57
Using HP Sure Start (select models only) ........................................................................................................... 58
Index ............................................................................................................................................................. 60
vi
1Product description
CategoryDescription
Product NameHP Chromebook (model numbers 14-x000 through 14-x099)
HP Chromebook 14 PC and HP Chromebook 14 G3
ProcessorNvidia CD570M 2.10-GHz quad core processor system-on-chip (SoC) for use only on all computer
models
ChipsetIntegrated SoC processor controller hub (PCH) for use on all computer models
GraphicsInternal Graphics: NVIDIA® Kepler™ Architecture 192 NVIDIA CUDA® Cores for use on all
computer models
Support for HD decode, DX11, and HDMI
PanelTouchScreen models
●
14.0-in, full high-definition (FHD), white light-emitting diode (WLED), BrightView
(1920×1080), slim (3.0 mm), SVA, TouchScreen solution with bezel, multitouch enabled,
270 nits typical brightness for use on all computer models
14.0-in HD WLED AntiGlare (1366x768) flat (3.6mm) SVA for WWAN
NOTE:HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to
follow the on-screen instructions.
Locating the service tag information
The product name (1), serial number (2), product number (3), warranty information (4), and model number
(5) are located on the bottom of the computer. This information may be needed when travelling
internationally or contacting support.
http://partsurfer.hp.com, select your country or region, and then
Locating the service tag information5
Computer major components
6Chapter 3 Illustrated parts catalog
ItemComponentSpare part number
(1)Display assembly: The display assembly is spared at the subcomponent level only. For display assembly spare part
information, see
(2)TouchPad for use on all computer models (includes cable)787716-001
(3)Keyboard/top cover (includes keyboard cable):
In neon green finish:
For use in Belgium for use only on HP Chromebook 14 PC787734-A41
For use in Canada for use only on HP Chromebook 14 PC787734-DB1
For use in Denmark, Finland, and Norway for use only on HP Chromebook 14 PC787734-DH1
For use in France for use only on HP Chromebook 14 PC787734-051
For use in Germany for use only on HP Chromebook 14 PC787734-041
For use in Italy for use only on HP Chromebook 14 PC787734-061
For use in the Netherlands for use only on HP Chromebook 14 PC787734-B31
For use in Russia for use only on HP Chromebook 14 PC787734-251
For use in Spain for use only on HP Chromebook 14 PC787734-071
For use in Switzerland for use only on HP Chromebook 14 PC787734-BG1
For use in the United Kingdom and Singapore for use only on HP Chromebook 14 PC787734-031
Display assembly subcomponents on page 10.
For use in the United States for use only on HP Chromebook 14 PC787734-001
In ocean turquoise finish:
For use in Belgium for use only on HP Chromebook 14 PC787732-A41
For use in Canada for use only on HP Chromebook 14 PC787732-DB1
For use in Denmark, Finland, and Norway for use only on HP Chromebook 14 PC787732-DH1
For use in France for use only on HP Chromebook 14 PC787732-051
For use in Germany for use only on HP Chromebook 14 PC787732-041
For use in Italy for use only on HP Chromebook 14 PC787732-061
For use in the Netherlands for use only on HP Chromebook 14 PC787732-B31
For use in Russia for use only on HP Chromebook 14 PC787732-251
For use in Spain for use only on HP Chromebook 14 PC787732-071
For use in Switzerland for use only on HP Chromebook 14 PC787732-BG1
For use in the United Kingdom and Singapore for use only on HP Chromebook 14 PC787732-031
For use in the United States for use only on HP Chromebook 14 PC787732-001
In smoke silver finish:
For use in Belgium for use only on HP Chromebook 14 PC787735-A41
For use in Canada for use only on HP Chromebook 14 PC787735-DB1
For use in Denmark, Finland, and Norway for use only on HP Chromebook 14 PC787735-DH1
Computer major components7
ItemComponentSpare part number
For use in France for use only on HP Chromebook 14 PC787735-051
For use in Germany for use only on HP Chromebook 14 PC787735-041
For use in Italy for use only on HP Chromebook 14 PC787735-061
For use in the Netherlands for use only on HP Chromebook 14 PC787735-B31
For use in Russia for use only on HP Chromebook 14 PC787735-251
For use in Spain for use only on HP Chromebook 14 PC787735-071
For use in Switzerland for use only on HP Chromebook 14 PC787735-BG1
For use in the United Kingdom and Singapore for use only on HP Chromebook 14 PC787735-031
For use in the United States for use only on HP Chromebook 14 PC787735-001
In sorbet orange finish:
For use in Belgium for use only on HP Chromebook 14 PC787733-A41
For use in Canada for use only on HP Chromebook 14 PC787733-DB1
For use in Denmark, Finland, and Norway for use only on HP Chromebook 14 PC787733-DH1
For use in France for use only on HP Chromebook 14 PC787733-051
For use in Germany for use only on HP Chromebook 14 PC787733-041
For use in Italy for use only on HP Chromebook 14 PC787733-061
For use in the Netherlands for use only on HP Chromebook 14 PC787733-B31
For use in Russia for use only on HP Chromebook 14 PC787733-251
For use in Spain for use only on HP Chromebook 14 PC787733-071
For use in Switzerland for use only on HP Chromebook 14 PC787733-BG1
For use in the United Kingdom and Singapore for use only on HP Chromebook 14 PC787733-031
For use in the United States for use only on HP Chromebook 14 PC787733-001
In Jack black finish
For use in the United States for use only on HP Chromebook 14 G3788511-001
For use in the United Kingdom for use only on HP Chromebook 14 G3788511-031
For use in Germany for use only on HP Chromebook 14 G3788511-041
For use in France for use only on HP Chromebook 14 G3788511-051
For use in Italy for use only on HP Chromebook 14 G3788511-061
For use in the Spain for use only on HP Chromebook 14 G3788511-071
For use in Latin America for use only on HP Chromebook 14 G3788511-161
For use in Russia for use only on HP Chromebook 14 G3788511-251
For use in Thailand for use only on HP Chromebook 14 G3788511-281
For use in Japan for use only on HP Chromebook 14 G3788511-291
For use in Belgium for use only on HP Chromebook 14 G3788511-A41
8Chapter 3 Illustrated parts catalog
ItemComponentSpare part number
For use in the Netherlands for use only on HP Chromebook 14 G3788511-B31
For use Switzerland for use only on HP Chromebook 14 G3788511-BG1
For use Canada for use only on HP Chromebook 14 G3788511-DB1
For use in Denmark, Finland, and Norway for use only on HP Chromebook 14 G3788511-DH1
(4)WWAN module:
MME936 HP LT4110 LTE/HPSA+ G4 for use on all computer models755529-001
(5)Connector board (includes cable and double-sided adhesive):
For use only on computer models equipped with WWAN capability (includes SD Card
Reader slot and SIM slot) for use on HP Chromebook 14 PC, and for use on HP Chromebook
14 G3
For use only on computer models not equipped with WWAN capability (includes SD Card
Reader slot) for use on HP Chromebook 14 PC, and for use on HP Chromebook 14 G3
(6)Heat sink for use on all computer models (includes grounding tape and replacement
thermal material)
(7)System board equipped with an Nvidia CD570M 2.10-GHz quad core processor and a graphics subsystem with UMA
memory (includes replacement thermal material)
Equipped with 4.0-GB of system memory and 32-GB of eMMC primary storage for use only
on computer models not equipped with WWAN capability for use on all computer models
Equipped with 4.0-GB of system memory and 16-GB of eMMC primary storage for use only
on computer models not equipped with WWAN capability for use on all computer models
Equipped with 2.0-GB of system memory and 32-GB of eMMC primary storage for use only
on computer models not equipped with WWAN capability for use on all computer models
Equipped with 2.0-GB of system memory and 16-GB of eMMC primary storage for use only
on computer models equipped with WWAN capability for use on HP Chromebook 14 PC,
and for use on HP Chromebook 14 G3
Equipped with 2.0-GB of system memory and 16-GB of eMMC primary storage for use only
on computer models not equipped with WWAN capability for use on HP Chromebook 14
PC, and for use on HP Chromebook 14 G3
(8)Power connector cable for use on all computer models790635-001
787715-001
787714-001
787711-001
787727-001
787726-001
787725-001
787728-001
787724-001
(9)Battery for use on all computer models, 3-cell, 37-WHr, 2.96-AHr, Li-ion (includes cable)774159-001
(10)Speakers for use on all computer models (includes left and right speakers and cables)787723-001
(11)Base enclosure:
In neon green finish for use only on computer models equipped with WWAN capability for
use only on HP Chromebook 14 PC
In ocean turquoise finish for use only on computer models equipped with WWAN capability
for use only on HP Chromebook 14 PC
In neon smoke silver for use only on computer models equipped with WWAN capability for
use only on HP Chromebook 14 PC
In sorbet orange finish for use only on computer models equipped with WWAN capability
for use only on HP Chromebook 14 PC
In neon green finish for use only on computer models not equipped with WWAN capability
for use only on HP Chromebook 14 PC
787703-001
787701-001
787704-001
787702-001
787699-001
Computer major components9
ItemComponentSpare part number
In ocean turquoise finish for use only on computer models not equipped with
WWAN capability for use only on HP Chromebook 14 PC
In neon smoke silver for use only on computer models not equipped with WWAN capability
for use only on HP Chromebook 14 PC
In sorbet orange finish for use only on computer models not equipped with
WWAN capability for use only on HP Chromebook 14 PC
Rubber Kit for use only on HP Chromebook 14 PC (not illustrated, includes 2 display bezel
screw covers, 4 rubber feet, and 3 rubber screw covers)
Rubber Kit for use only on HP Chromebook 14 G3 (not illustrated, includes 2 display bezel
screw covers, 4 rubber feet, and 3 rubber screw covers)
In neon green finish for use only on HP Chromebook 14 PC787719-001
In ocean turquoise finish for use only on HP Chromebook 14 PC787717-001
In smoke silver finish for use only on HP Chromebook 14 PC787720-001
In sorbet orange finish for use only on HP Chromebook 14 PC787718-001
(2)Webcam/microphone module for use on all computer models (includes double-sided
adhesive)
(3)Display Hinge Kit for use on all computer models 787713-001
10Chapter 3 Illustrated parts catalog
787736-001
ItemDescriptionSpare part number
(4)Display panel cable for use on all computer models (includes webcamera/microphone
module cable)
(6)Display enclosure (includes wireless antenna cables and transceivers)
In neon green finish for use only on HP Chromebook 14 PC787695-001
In ocean turquoise finish for use only on HP Chromebook 14 PC787693-001
In smoke silver finish for use only on HP Chromebook 14 PC787696-001
In sorbet orange finish for use only on HP Chromebook 14 PC787694-001
Non-TouchScreen display assembly components
787710-001
ItemDescriptionSpare part number
(1)Display bezel:
In neon green finish for use only on HP Chromebook 14 PC787707-001
In ocean turquoise finish for use only on HP Chromebook 14 PC787705-001
In smoke silver finish for use only on HP Chromebook 14 PC787708-001
In sorbet orange finish for use only on HP Chromebook 14 PC787706-001
In smoke silver for use only on HP Chromebook 14 PC787708-001
Jack black for use only on HP Chromebook 14 G3788507-001
(2)Webcam/microphone module for use only on HP Chromebook 14 PC (includes double-
sided adhesive)
(3)Display panel:
14.0-in, AG, FLT, HD display panel for use only on computer models equipped with WWAN
capability for use only on HP Chromebook 14 PC
787736-001
794316-001
Display assembly subcomponents11
ItemDescriptionSpare part number
14.0-in, AG, FHD, slim, display panel for use only on computer models not equipped with
WWAN capability for use only on HP Chromebook 14 PC
14.0-in, AG, FLT, HD display panel for use only on computer models not equipped with
WWAN capability for use on HP Chromebook 14 PC, and for use on HP Chromebook 14 G3
14.0-in FHD WLED BrightView (1920x1080) slim (3.0mm) SVA for use only on HP
Chromebook 14 G3
(4)Display Hinge Kit for use on all computer models787712-001
(5)Display panel cable for use on all computer models (includes webcamera/microphone
module cable)
(6)Display enclosure (includes wireless antenna cables and transceivers)
In neon green finish for use only on HP Chromebook 14 PC787691-001
In ocean turquoise finish for use only on HP Chromebook 14 PC787689-001
In smoke silver finish for use only on HP Chromebook 14 PC787692-001
In sorbet orange finish for use only on HP Chromebook 14 PC787690-001
In Jack black non-TouchScreen for use only on HP Chromebook 14 G3788505-001
In Jack black TouchScreen for use only on HP Chromebook 14 G3788506-001
In Jack black for use only on HP Chromebook 14 G3788503-001
In Jack black for use only on HP Chromebook 14 G3 WWAN788504-001
794314-001
788509-001
788508-001
787709-001
Miscellaneous parts
ComponentSpare part number
AC adapter
65-W HP Smart AC adapter (non-PFC, EM, 4.5-mm) for use on all computer models714657-001
45-W HP Smart AC adapter (non-PFC, RC, 4.5-mm) for use on all computer models741727-001
Power cord (3-pin, 1.0-meter, black):
For use in Australia for use on all computer models755530-011
For use in Denmark for use on all computer models755530-081
For use in Europe for use on all computer models755530-021
For use in India for use on all computer models755530-D61
For use in North America for use on all computer models755530-001
For use in Switzerland for use on all computer models755530-111
For use in the United Kingdom and Singapore for use on all computer models755530-031
For use in Italy for use only on HP Chromebook 14 G3755530-061
For use in Japan for use only on HP Chromebook 14 G3755530-291
12Chapter 3 Illustrated parts catalog
ComponentSpare part number
Rubber Kit for use only on HP Chromebook 14 PC (includes 2 display bezel screw covers, 4 rubber feet,
and 2 rubber screw covers)
Rubber Kit for use only on HP Chromebook 14 G3 (includes 2 display bezel screw covers, 4 rubber feet,
and 2 rubber screw covers)
Screw Kit for use on all computer models787722-001
787721-001
788510-001
Miscellaneous parts13
Sequential part number listing
Spare part numberDescription
714657-00165-W HP Smart AC adapter (non-PFC, EM, 4.5-mm) for use on all computer models
741727-00145-W HP Smart AC adapter (non-PFC, RC, 4.5-mm) for use on all computer models
755529-001HP lt4110 LTE/HSPA+ 4G Module for use on all computer models
755530-001Power cord for use in North America (3-pin, 1.0-meter, black) for use on all computer models
755530-011Power cord for use in Australia (3-pin, 1.0-meter, black) for use only on HP Chromebook 14 G3
755530-021Power cord for use in Europe (3-pin, 1.0-meter, black) for use only on HP Chromebook 14 G3
755530-031Power cord for use in the United Kingdom and Singapore (3-pin, 1.0-meter, black) for use only on HP
Chromebook 14 G3
755530-081Power cord for use in Denmark (3-pin, 1.0-meter, black) for use only on HP Chromebook 14 G3
755530-111Power cord for use in Switzerland (3-pin, 1.0-meter, black) for use only on HP Chromebook 14 G3
755530-291Power cord for use in Japan (3-pin, 1.0-meter, black) for use only on HP Chromebook 14 G3
755530-D61Power cord for use in India (3-pin, 1.0-meter, black) for use only on HP Chromebook 14 G3
774159-001Battery (3-cell, 37-WHr, 2.96-AHr, Li-ion; includes cable) for use on all computer models
787689-001Display enclosure in ocean turquoise finish for use only on computer models equipped with a non-
TouchScreen display (includes wireless antenna cables and transceivers) for use only on HP Chromebook
14 PC
787690-001Display enclosure in sorbet orange finish for use only on computer models equipped with a non-
TouchScreen display (includes wireless antenna cables and transceivers) for use only on HP Chromebook
14 PC
787691-001Display enclosure in neon green finish for use only on computer models equipped with a non-
TouchScreen display (includes wireless antenna cables and transceivers) for use only on HP Chromebook
14 PC
787692-001Display enclosure in smoke silver finish for use only on computer models equipped with a non-
TouchScreen display (includes wireless antenna cables and transceivers) for use only on HP Chromebook
14 PC
787693-001Display enclosure in ocean turquoise finish for use only on computer models equipped with a
TouchScreen display (includes wireless antenna cables and transceivers) for use only on HP Chromebook
14 PC
787694-001Display enclosure in sorbet orange finish for use only on computer models equipped with a TouchScreen
display (includes wireless antenna cables and transceivers) for use only on HP Chromebook 14 PC
787695-001Display enclosure in neon green finish for use only on computer models equipped with a TouchScreen
display (includes wireless antenna cables and transceivers) for use only on HP Chromebook 14 PC
787696-001Display enclosure in smoke finish for use only on computer models equipped with a TouchScreen display
(includes wireless antenna cables and transceivers) for use only on HP Chromebook 14 PC
787697-001Base enclosure in ocean turquoise finish for use only on computer models not equipped with
WWAN capability for use only on HP Chromebook 14 PC
787698-001Base enclosure in sorbet orange finish for use only on computer models not equipped with
WWAN capability for use only on HP Chromebook 14 PC
787699-001Base enclosure in neon green finish for use only on computer models not equipped with WWAN capability
for use only on HP Chromebook 14 PC
14Chapter 3 Illustrated parts catalog
Spare part numberDescription
787700-001Base enclosure in smoke finish for use only on computer models not equipped with WWAN capability for
use only on HP Chromebook 14 PC
787701-001Base enclosure in ocean turquoise finish for use only on computer models equipped with
WWAN capability for use only on HP Chromebook 14 PC
787702-001Base enclosure in sorbet orange finish for use only on computer models equipped with WWAN capability
for use only on HP Chromebook 14 PC
787703-001Base enclosure in neon green finish for use only on computer models equipped with WWAN capability for
use only on HP Chromebook 14 PC
787704-001Base enclosure in smoke finish for use only on computer models equipped with WWAN capability for use
only on HP Chromebook 14 PC
787705-001Display bezel in ocean turquoise finish (for use only on computer models equipped with a non-
TouchScreen display) for use only on HP Chromebook 14 PC
787706-001Display bezel in sorbet orange finish for (use only on computer models equipped with a non-TouchScreen
display) for use only on HP Chromebook 14 PC
787707-001Display bezel in neon green finish (for use only on computer models equipped with a non-TouchScreen
display) for use only on HP Chromebook 14 PC
787708-001Display bezel in smoke silver finish (for use only on computer models equipped with a non-TouchScreen
display) for use only on HP Chromebook 14 PC
787709-001Display panel cable for use only on computer models equipped with a non-TouchScreen display (includes
webcamera/microphone module cable) for use on HP Chromebook 14 PC, and for use on HP Chromebook
14 G3
787710-001Display panel cable for use only on computer models equipped with a TouchScreen display (includes
TouchScreen cable and webcamera/microphone module cable) for use on HP Chromebook 14 PC, and for
use on HP Chromebook 14 G3
787711-001Heat sink (includes grounding tape and replacement thermal material) for use on all computer models
787712-001Display Hinge Kit for use only on computer models equipped with a non-TouchScreen display for use on
HP Chromebook 14 PC, and for use on HP Chromebook 14 G3
787713-001Display Hinge Kit for use only on computer models equipped with a TouchScreen display for use on HP
Chromebook 14 PC, and for use on HP Chromebook 14 G3
787714-001Connector board for use only on computer models not equipped with WWAN capability (includes cable, SD
Card Reader slot, and double-sided adhesive) for use on HP Chromebook 14 PC, and for use on HP
Chromebook 14 G3
787715-001Connector board for use only on computer models equipped with WWAN capability
(includes cable, SD Card Reader slot, SIM slot, and double-sided adhesive) for use on HP Chromebook 14
PC, and for use on HP Chromebook 14 G3
787716-001TouchPad (includes cable) for use on all computer models
787717-00114.0-in, BrightView [1920×1080], FHD, WLED, slim [3.0 mm], SVA TouchScreen display panel in ocean
turquoise finish (includes display panel cable, display TouchScreen cable, and wireless antenna cables)
for use only on HP Chromebook 14 PC
787718-00114.0-in, BrightView [1920×1080], FHD, WLED, slim [3.0 mm], SVA TouchScreen display panel in sorbet
orange finish (includes display panel cable, display TouchScreen cable, and wireless antenna cables) for
use only on HP Chromebook 14 PC
787719-00114.0-in, BrightView [1920×1080], FHD, WLED, slim [3.0 mm], SVA TouchScreen display panel in neon
green finish (includes display panel cable, display TouchScreen cable, and wireless antenna cables)
Sequential part number listing15
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