HP Chromebook 14 G6 Service manual

Maintenance and Service Guide

HP Chromebook 14 G6

IMPORTANT! This document is intended for HP authorized service providers only.

L.P.

Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Google, Chrome OS, and Chromebook are registered trademarks of Google LLC. Intel and Celeron are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries. microSD is a trademark or registered trademark of SD-3C in the United States, other countries or both.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in

the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

First Edition: January 2020

Document Part Number: L89294-001

Product notice

This guide describes features that are common to most models. Some features may not be available on the computer.

To access the latest user guides, go to http://www.hp.com/support, and follow

the instructions to nd your product. Then select User Guides.

Software terms

By installing, copying, downloading, or otherwise using any software product preinstalled on this computer, you agree to be bound by the terms of the HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the entire unused product (hardware and software) within 14 days for a full refund subject to the refund policy of the seller.

For any further information or to request a full refund of the price of the computer, please contact the seller.

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place

the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface temperature limits.

iii

iv Safety warning notice

Table of contents

1 Product description ..................................................................................................................................................................................	1
2 Components ..............................................................................................................................................................................................	3
Right side ...................................................................................................................................................................................	3
Left side .....................................................................................................................................................................................	4
Display ........................................................................................................................................................................................	5
Touchpad ...................................................................................................................................................................................	6
Speakers ....................................................................................................................................................................................	7
Labels .........................................................................................................................................................................................	7
3 Illustrated parts catalog ...........................................................................................................................................................................	9
Computer major components ................................................................................................................................................	9
Display components ..............................................................................................................................................................	13
Miscellaneous parts ...............................................................................................................................................................	14
4 Removal and replacement procedures preliminary requirements ................................................................................................	15
Tools required .........................................................................................................................................................................	15
Service considerations ..........................................................................................................................................................	15
Plastic parts ........................................................................................................................................................	15
Cables and connectors .....................................................................................................................................	15
Drive handling ....................................................................................................................................................	16
Electrostatic discharge damage ..........................................................................................................................................	16
Packaging and transporting guidelines ..............................................................................................................................	17
Workstation guidelines ..........................................................................................................................................................	18
Equipment guidelines ............................................................................................................................................................	18
5 Removal and replacement procedures ..............................................................................................................................................	20
Component replacement procedures .................................................................................................................................	20
Keyboard/top cover ...........................................................................................................................................	20
Touchpad cable ..................................................................................................................................................	24
Touchpad ............................................................................................................................................................	25
Battery .................................................................................................................................................................	26
WLAN module ....................................................................................................................................................	27
Connector board cables ....................................................................................................................................	29
Connector board ................................................................................................................................................	30
Sensor board cable ...........................................................................................................................................	31

	Speakers .............................................................................................................................................................	32
	Sensor board ......................................................................................................................................................	33
	System board .....................................................................................................................................................	34
	Display assembly ...............................................................................................................................................	37
6	peci cations ..........................................................................................................................................................................................	49
	Computer speci cations ........................................................................................................................................................	49
7	Power cord set requirements ...............................................................................................................................................................	51
	Requirements for all countries ............................................................................................................................................	51
	Requirements for speci c countries and regions .............................................................................................................	52
8	Recycling ..................................................................................................................................................................................................	54
Index .............................................................................................................................................................................................................		55

1Product description

Table 1-1 Product description

Category	Description

Product Name	HP Chromebook™ 14 G6

Processor	●	Intel® Celeron™ N4120 1.1 GHz (SC turbo up to 2.6 GHz) quad core processor (4.0 MB L2 cache,
		2400 MHz FSB, 6 W)
	●	Intel Celeron N4100 1.1 GHz (SC turbo up to 2.6 GHz) quad core processor (4.0 MB L2 cache,
		2400 MHz FSB, 6 W)
	●	Intel Celeron N4020 1.1 GHz (SC turbo up to 2.8 GHz) dual core processor (4.0 MB L2 cache,
		2400 MHz FSB, 6 W)
	●	Intel Celeron N4000 1.1 GHz (SC turbo up to 2.6 GHz) dual core processor (4.0 MB L2 cache,
		2400 MHz FSB, 6 W)

Chipset	Intel integrated with processor

Panel	●	14.0 in, full high-de nition (FHD) (1920×1080), antiglare, white light emitting diode (WLED),
		UWVA, liquid crystal display (LCD), eDP, slim touchscreen display with narrow bezel and privacy
		shutter; typical brightness: 250 nits
	●	14.0 in, FHD (1920×1080), antiglare, WLED, UWVA, LCD, eDP, slim touchscreen display with
		narrow bezel; typical brightness: 250 nits
	●	14.0 in, FHD (1920×1080), antiglare, WLED, UWVA, LCD, eDP, slim non-touchscreen display with
		narrow bezel and privacy shutter; typical brightness: 250 nits
	●	14.0 in, FHD (1920×1080), antiglare, WLED, UWVA, LCD, eDP, slim non-touchscreen display with
		narrow bezel; typical brightness: 250 nits
	●	14.0 in, high-de nition (HD) (1366×768), brightview, WLED, SVA, LCD, slim touchscreen display
		with narrow bezel and privacy shutter; typical brightness: 220 nits
	●	14.0 in, HD (1366×768), brightview, WLED, SVA, LCD, slim touchscreen display with narrow
		bezel; typical brightness: 220 nits
	●	14.0 in, HD (1366×768), antiglare, WLED, SVA, LCD, slim non-touchscreen display with narrow
		bezel and privacy shutter; typical brightness: 220 nits
	●	14.0 in, HD (1366×768), antiglare, WLED, SVA, LCD, slim non-touchscreen display with narrow
		bezel; typical brightness: 220 nits

Memory	Support for the following:
	LPDDR4-4266, 0.6 V,nonupgradeable, on-board system memory in 16-GB con guration
	LPDDR4-3733, 1.1 V,nonupgradeable, on-board system memory in 16-GB and 8-GB con gurations

Storage	Embedded Multimedia Controller (eMMC): Supports MO-276 MMC v 5.0 in 128 GB, 64 GB, 32 GB, and
	16 GB con gurations
	Solid-state drive: Supports a 256 GB PCIE, NVME, value solid-state drive and a 128 GB M2, SATA-3,
	solid-state drive with triple level cell (TLC)

Audio and video	Fixed (no tilt), 720p HD camera with integrated into display assembly

	Dual-array microphones with appropriate echo-cancellation, noise-suppression software

	Dual speakers

Table 1-1 Product description (continued)

Category	Description

Wireless	Integrated wireless local area network (WLAN) with two built-in antennas

	Support for the Intel 9560 ac 2×2 +Bluetooth® 5.0 MU-MIMO M.2 2230 non-vPro MIPI
	+BRI WW WLAN module

Keyboard/pointing devices	Backlit, island-style, spill-resistant, standard notebook keyboard in chalkboard gray nish

	Touchpad

Power requirements	Supports a 2-cell, 47.36-WHr, 6.15-AHr, Li-ion battery

	Supports a 45-W, AC adapter (non-PFC, standard USB Type-C, straight connector)

	Supports a 1-meter C5 power cord

Operating system	Preinstalled: Chrome64

Serviceability	End user replaceable parts: AC adapter

2Chapter 1 Product description

2Components

Right side

Component		Description

(1)	Audio-out (headphone)/Audio-in	Connects optional powered stereo speakers, headphones,
	(microphone) combo jack	earbuds, a headset, or a television audio cable. Also
		connects an optional headset microphone. This jack does
		not support optional microphone-only devices.
		WARNING! To reduce the risk of personal injury, adjust
		the volume before putting on headphones, earbuds, or a
		headset. For additional safety information, see
		the Regulatory, Safety, and Environmental Notices.
		This guide is provided in the box.
		NOTE: When a device is connected to the jack,
		the computer speakers are disabled.

(2)	microSD™ memory card reader	Reads optional memory cards that store, manage, share, or
		access information.
		To insert a card:
		1.	Hold the card label-side up, with connectors facing
			the computer.
		2.	Insert the card into the memory card reader, and then
			press in on the card until it is rmly seated.
		To remove a card:
		▲ Push the card to remove it.

(3)	USB 3.1 Type A generation 1 SuperSpeed	Connects a USB device, such as a cell phone, camera, activity
	port	tracker, or smartwatch, and provides high-speed
		data transfer.

(4)	AC adapter and battery light	●	White: the AC adapter is connected and the battery
			is charged.
		●	Amber: the AC adapter is connected and the battery
			is charging.

Right side

Component	Description

	●	the computer is using battery power.

(5)	USB Type-C generation 1 power connector
	and SuperSpeed port

Connects an AC adapter that has a USB Type-C connector, supplying power to the computer and, if needed, charging the computer battery.

Left side

Component		Description

(1)	Nano security lock slot	Attaches an optional security cable to the computer.
		NOTE: The security cable is designed to act as a deterrent,
		but it may not prevent the computer from being mishandled
		or stolen.

(2)	HDMI port	Connects a USB device with a Type-C connector and can
		charge products such as cell phones, cameras, activity
		trackers, or smart watches, even when the computer is o .
		Also connects an AC adapter that has a USB Type-C
		connector, supplying power to the computer and, if needed,
		charging the computer battery.

(3)	USB 3.x SuperSpeed port	Connects a USB device, such as a cell phone, camera, activity
		tracker, or smartwatch, and provides high-speed
		data transfer.

4Chapter 2 Components

Display

Component		Description

(1)	WLAN antennas*	Send and receive wireless signals to communicate with WLANs.
		NOTE: the position of the WLAN antennas may di er,
		depending on the product.

(2)	Internal microphones (2)	Record sound.

(3)	Camera	Records video, captures still photographs, and allows video
		conferences and online chat by means of streaming video.

(4)	Privacy shutter	Covers the camera for privacy.

(5)	Camera light	On: the camera is in use.

*The antennas are not visible from the outside of the computer, and antenna location varies. For optimal transmission, keep the areas immediately around the antennas free from obstructions.

For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.

This guide is provided in the box.

Display 5

Touchpad

Component	Description

Touchpad zone	Reads your nger gestures to move the pointer or activate items on the screen.

6Chapter 2 Components

Speakers

Component	Description

Speakers	Produce sound.

Labels

The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer.

IMPORTANT: All labels described in this section will be affixed to the bottom of the computer.

●Service label—Provides important information to identify your computer. When contacting support, you will probably be asked for the serial number, and possibly for the product number or the model number. Locate these numbers before you contact support.

Your service label will resemble one of the following examples. Refer to the illustration that most closely matches the service label on your computer.

Speakers 7

Component

(1)HP product name

(2)Model number

(3)Product ID

(4)Serial number

(5)Warranty period

Component

(1)HP product name

(2)Product ID

(3)Serial number

(4)Warranty period

●Regulatory label(s)—Provide(s) regulatory information about the computer.

●Wireless certi cation label(s)—Provide(s) information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use.

8Chapter 2 Components

3Illustrated parts catalog

NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions.

Computer major components

Table 3-1 Major component spare part information

Item

Component

Spare part number

(1)Display assembly: The display assembly is available at the subcomponent level only. For more display assembly spare part information, see Display components on page 13.

(2)	Keyboard/top cover with backlight (includes backlight cable and keyboard cable):

	For use in Belgium	L90460-A41

	For use in Brazil	L90460-201

	For use in Canada	L90460-DB1

	For use in the Czech Republic and Slovakia	L90460-FL1

	For use in Denmark, Finland, and Norway	L90460-DH1

	For use in France	L90460-051

	For use in Germany	L90460-041

	For use in Israel	L90460-BB1

	For use in Italy	L90460-061

	For use in Latin America	L90460-161

	For use in the Netherlands	L90460-B31

	For use in Portugal	L90460-131

	For use in Romania	L90460-271

	For use in Russia	L90460-251

	For use in Saudi Arabia	L90460-171

	For use in South Korea	L90460-AD1

	For use in Spain	L90460-071

	For use in Switzerland	L90460-BG1

	For use in Taiwan	L90460-AB1

	For use in Thailand	L90460-281

	For use in Turkey	L90460-141

	For use in the United Kingdom	L90460-031

	For use in the United States	L90460-001

	Keyboard/top cover without backlight (includes keyboard cable):

	For use in Belgium	L90459-A41

	For use in Brazil	L90459-261

	For use in Canada	L90459-DB1

	For use in the Czech Republic and Slovakia	L90459-FL1

	For use in Denmark, Finland, and Norway	L90459-DH1

	For use in France	L90459-051

	For use in Germany	L90459-041

10 Chapter 3 Illustrated parts catalog

Table 3-1 Major component spare part information (continued)

Item	Component	Spare part number

	For use in Israel	L90459-BB1

	For use in Italy	L90459-061

	For use in Latin America	L90459-161

	For use in the Netherlands	L90459-B31

	For use in Portugal	L90459-131

	For use in Romania	L90459-271

	For use in Russia	L90459-251

	For use in Saudi Arabia	L90459-171

	For use in South Korea	L90459-AD1

	For use in Spain	L90459-071

	For use in Switzerland	L90459-BG1

	For use in Taiwan	L90459-AB1

	For use in Thailand	L90459-281

	For use in Turkey	L90459-141

	For use in the United Kingdom	L90459-031

	For use in the United States	L90459-001

(3a)	Touchpad	L90435-001

(3b)	Touchpad bracket	L90436-001

(3c)	Touchpad cable (included in the Cable Kit, spare part number L904129-001)

(4)	Intel 9560 ac 2×2 + Bluetooth 5.0 MU-MIMO M.2 2230 non-vPro WLAN module	L41693-005

(5a)	Connector board (includes HDMI port and USB port)	L90437-001

(5b)	Connector board high-speed cable (included in the Cable Kit, spare part number L90412-001)

(5c)	Connector board low-speed cable (included in the Cable Kit, spare part number L90412-001)

(6)	Speakers (include left and right speakers and cables)	L90434-001

(7a)	Sensor board	L90433-001

(7b)	Sensor board cable (included in the Cable Kit, spare part number L90412-001)

(8a)	System board (includes processor, heat sink, and replacement thermal material):

	Equipped with an Intel Celeron N4120 processor, 8 GB of system memory, 64 GB of	L90427-001
	eMMC system storage, and the Google® Chrome® operating system

	Equipped with an Intel Celeron N4120 processor, 8 GB of system memory, 32 GB of	L90426-001
	eMMC system storage, and the Google Chrome operating system

	Equipped with an Intel Celeron N4120 processor, 4 GB of system memory, 32 GB of	L90425-001
	eMMC system storage, and the Google Chrome operating system

	Equipped with an Intel Celeron N4020 processor, 8 GB of system memory, 128 GB of	L90422-001
	eMMC system storage, and the Google Chrome operating system

Computer major components 11

Table 3-1 Major component spare part information (continued)

Item	Component	Spare part number

	Equipped with an Intel Celeron N4020 processor, 8 GB of system memory, 64 GB of	L90424-001
	eMMC system storage, and the Google Chrome operating system

	Equipped with an Intel Celeron N4020 processor, 8 GB of system memory, 32 GB of	L90423-001
	eMMC system storage, and the Google Chrome operating system

	Equipped with an Intel Celeron N4020 processor, 4 GB of system memory, 32 GB of	L90421-001
	eMMC system storage, and the Google Chrome operating system

	Equipped with an Intel Celeron N4020 processor, 4 GB of system memory, 16 GB of	L90420-001
	eMMC system storage, and the Google Chrome operating system

(8b)	I/O bracket	L90438-001

(9)	Battery (2-cell, 47.36-WHr, 6.15-AHr, Li-ion; includes cable)	L75783-005

(10)	Bottom cover	L90411-001

12 Chapter 3 Illustrated parts catalog

Display components

Table 3-2 Display component spare part information

Item	Component	Spare part number

(1)	Display bezel	L90416-001

(2)	Display hinge cover	L90414-001

(3)	Webcam module (includes double-sided adhesive)	L90439-001

(4)	Display bracket	L90417-001

(5)	Display panel:

	14.0-in, FHD, antiglare, LED, UWVA, touchscreen display panel	L90429-001

	14.0-in, FHD, antiglare, LED, UWVA, non-touchscreen display panel	L90428-001

	14.0-in, HD, brightview, LED, SVA, touchscreen display panel	L90431-001

	14.0-in, HD, antiglare, LED, SVA, non-touchscreen display panel	L90430-001

(6)	Display panel cable:

	For use only on computers equipped with a touchscreen display assembly	L90419-001

	For use only on computers equipped with a non-touchscreen display assembly	L90418-001

(7)	Webcam module cable (included in the Cable Kit, spare part number L90412-001)

(8)	Display hinges (2)	L90413-001

(9)	Display back cover (includes the wireless antenna cables and transceivers)	L90415-001

Display components 13

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