HP Chromebook 14 G6 Service manual
Maintenance and Service Guide
HP Chromebook 14 G6
IMPORTANT! This document is intended for
HP authorized service providers only.
© Copyright 2020 HP Development Company,
L.P.
Bluetooth is a trademark owned by its proprietor
and used by HP Inc. under license. Google,
Chrome OS, and Chromebook are registered
trademarks of Google LLC. Intel and Celeron are
trademarks of Intel Corporation or its
subsidiaries in the U.S. and/or other countries.
microSD is a trademark or registered trademark
of SD-3C in the United States, other countries or
both.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in
the express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: January 2020
Document Part Number: L89294-001
Product notice
This guide describes features that are common
to most models. Some features may not be
available on the computer.
To access the latest user guides, go to
http://www.hp.com/support, and follow
the instructions to nd your product. Then select
User Guides.
Software terms
By installing, copying, downloading, or otherwise
using any software product preinstalled on this
computer, you agree to be bound by the terms
of the HP End User License Agreement (EULA). If
you do not accept these license terms, your sole
remedy is to return the entire unused product
(hardware and software) within 14 days for a full
refund subject to the refund policy of the seller.
For any further information or to request a full
refund of the price of the computer, please
contact the seller.
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place
the device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows
or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface
temperature limits.
iii
iv Safety warning notice
Table of contents
1 Product description .................................................................................................................................................................................. 1
2 Components .............................................................................................................................................................................................. 3
Right side ................................................................................................................................................................................... 3
Left side ..................................................................................................................................................................................... 4
Display ........................................................................................................................................................................................ 5
Touchpad ................................................................................................................................................................................... 6
Speakers .................................................................................................................................................................................... 7
Labels ......................................................................................................................................................................................... 7
3 Illustrated parts catalog ........................................................................................................................................................................... 9
Computer major components ................................................................................................................................................ 9
Display components .............................................................................................................................................................. 13
Miscellaneous parts ............................................................................................................................................................... 14
4 Removal and replacement procedures preliminary requirements ................................................................................................ 15
Tools required ......................................................................................................................................................................... 15
Service considerations .......................................................................................................................................................... 15
Plastic parts ........................................................................................................................................................ 15
Cables and connectors ..................................................................................................................................... 15
Drive handling .................................................................................................................................................... 16
Electrostatic discharge damage .......................................................................................................................................... 16
Packaging and transporting guidelines .............................................................................................................................. 17
Workstation guidelines .......................................................................................................................................................... 18
Equipment guidelines ............................................................................................................................................................ 18
5 Removal and replacement procedures .............................................................................................................................................. 20
Component replacement procedures ................................................................................................................................. 20
Keyboard/top cover ........................................................................................................................................... 20
Touchpad cable .................................................................................................................................................. 24
Touchpad ............................................................................................................................................................ 25
Battery ................................................................................................................................................................. 26
WLAN module .................................................................................................................................................... 27
Connector board cables .................................................................................................................................... 29
Connector board ................................................................................................................................................ 30
Sensor board cable ........................................................................................................................................... 31
v
Speakers ............................................................................................................................................................. 32
Sensor board ...................................................................................................................................................... 33
System board ..................................................................................................................................................... 34
Display assembly ............................................................................................................................................... 37
6 Specications .......................................................................................................................................................................................... 49
Computer specications ........................................................................................................................................................ 49
7 Power cord set requirements ............................................................................................................................................................... 51
Requirements for all countries ............................................................................................................................................ 51
Requirements for specic countries and regions ............................................................................................................. 52
8 Recycling .................................................................................................................................................................................................. 54
Index ............................................................................................................................................................................................................. 55
vi
1 Product description
Table 1-1 Product description
Category Description
Product Name HP Chromebook™ 14 G6
Processor ● Intel® Celeron™ N4120 1.1 GHz (SC turbo up to 2.6 GHz) quad core processor (4.0 MB L2 cache,
2400 MHz FSB, 6 W)
● Intel Celeron N4100 1.1 GHz (SC turbo up to 2.6 GHz) quad core processor (4.0 MB L2 cache,
2400 MHz FSB, 6 W)
● Intel Celeron N4020 1.1 GHz (SC turbo up to 2.8 GHz) dual core processor (4.0 MB L2 cache,
2400 MHz FSB, 6 W)
● Intel Celeron N4000 1.1 GHz (SC turbo up to 2.6 GHz) dual core processor (4.0 MB L2 cache,
2400 MHz FSB, 6 W)
Chipset Intel integrated with processor
Panel ● 14.0 in, full high-denition (FHD) (1920×1080), antiglare, white light emitting diode (WLED),
UWVA, liquid crystal display (LCD), eDP, slim touchscreen display with narrow bezel and privacy
shutter; typical brightness: 250 nits
● 14.0 in, FHD (1920×1080), antiglare, WLED, UWVA, LCD, eDP, slim touchscreen display with
narrow bezel; typical brightness: 250 nits
● 14.0 in, FHD (1920×1080), antiglare, WLED, UWVA, LCD, eDP, slim non-touchscreen display with
narrow bezel and privacy shutter; typical brightness: 250 nits
● 14.0 in, FHD (1920×1080), antiglare, WLED, UWVA, LCD, eDP, slim non-touchscreen display with
narrow bezel; typical brightness: 250 nits
● 14.0 in, high-denition (HD) (1366×768), brightview, WLED, SVA, LCD, slim touchscreen display
with narrow bezel and privacy shutter; typical brightness: 220 nits
● 14.0 in, HD (1366×768), brightview, WLED, SVA, LCD, slim touchscreen display with narrow
bezel; typical brightness: 220 nits
● 14.0 in, HD (1366×768), antiglare, WLED, SVA, LCD, slim non-touchscreen display with narrow
bezel and privacy shutter; typical brightness: 220 nits
● 14.0 in, HD (1366×768), antiglare, WLED, SVA, LCD, slim non-touchscreen display with narrow
bezel; typical brightness: 220 nits
Memory Support for the following:
LPDDR4-4266, 0.6 V,nonupgradeable, on-board system memory in 16-GB conguration
LPDDR4-3733, 1.1 V,nonupgradeable, on-board system memory in 16-GB and 8-GB congurations
Storage Embedded Multimedia Controller (eMMC): Supports MO-276 MMC v 5.0 in 128 GB, 64 GB, 32 GB, and
16 GB congurations
Solid-state drive: Supports a 256 GB PCIE, NVME, value solid-state drive and a 128 GB M2, SATA-3,
solid-state drive with triple level cell (TLC)
Audio and video Fixed (no tilt), 720p HD camera with integrated into display assembly
Dual-array microphones with appropriate echo-cancellation, noise-suppression software
Dual speakers
1
Table 1-1 Product description (continued)
Category Description
Wireless Integrated wireless local area network (WLAN) with two built-in antennas
Support for the Intel 9560 ac 2×2 +Bluetooth® 5.0 MU-MIMO M.2 2230 non-vPro MIPI
+BRI WW WLAN module
Keyboard/pointing devices Backlit, island-style, spill-resistant, standard notebook keyboard in chalkboard gray nish
Touchpad
Power requirements Supports a 2-cell, 47.36-WHr, 6.15-AHr, Li-ion battery
Supports a 45-W, AC adapter (non-PFC, standard USB Type-C, straight connector)
Supports a 1-meter C5 power cord
Operating system Preinstalled: Chrome64
Serviceability End user replaceable parts: AC adapter
2 Chapter 1 Product description
2 Components
Right side
Component Description
(1) Audio-out (headphone)/Audio-in
(microphone) combo jack
(2) microSD™ memory card reader Reads optional memory cards that store, manage, share, or
(3) USB 3.1 Type A generation 1 SuperSpeed
port
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also
connects an optional headset microphone. This jack does
not support optional microphone-only devices.
WARNING! To reduce the risk of personal injury, adjust
the volume before putting on headphones, earbuds, or a
headset. For additional safety information, see
the Regulatory, Safety, and Environmental Notices.
This guide is provided in the box.
NOTE: When a device is connected to the jack,
the computer speakers are disabled.
access information.
To insert a card:
1. Hold the card label-side up, with connectors facing
the computer.
2. Insert the card into the memory card reader, and then
press in on the card until it is rmly seated.
To remove a card:
▲ Push the card to remove it.
Connects a USB device, such as a cell phone, camera, activity
tracker, or smartwatch, and provides high-speed
data transfer.
(4) AC adapter and battery light ● White: the AC adapter is connected and the battery
is charged.
● Amber: the AC adapter is connected and the battery
is charging.
Right side 3
Component Description
● O: the computer is using battery power.
(5) USB Type-C generation 1 power connector
Left side
Component Description
(1) Nano security lock slot Attaches an optional security cable to the computer.
(2) HDMI port Connects a USB device with a Type-C connector and can
and SuperSpeed port
Connects an AC adapter that has a USB Type-C connector,
supplying power to the computer and, if needed, charging
the computer battery.
NOTE: The security cable is designed to act as a deterrent,
but it may not prevent the computer from being mishandled
or stolen.
charge products such as cell phones, cameras, activity
trackers, or smart watches, even when the computer is o.
Also connects an AC adapter that has a USB Type-C
connector, supplying power to the computer and, if needed,
charging the computer battery.
(3) USB 3.x SuperSpeed port Connects a USB device, such as a cell phone, camera, activity
4 Chapter 2 Components
tracker, or smartwatch, and provides high-speed
data transfer.
Display
Component Description
(1) WLAN antennas* Send and receive wireless signals to communicate with WLANs.
NOTE: the position of the WLAN antennas may dier,
depending on the product.
(2) Internal microphones (2) Record sound.
(3) Camera Records video, captures still photographs, and allows video
conferences and online chat by means of streaming video.
(4) Privacy shutter Covers the camera for privacy.
(5) Camera light On: the camera is in use.
*The antennas are not visible from the outside of the computer, and antenna location varies. For optimal transmission, keep the areas
immediately around the antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.
This guide is provided in the box.
Display 5
Touchpad
Component Description
Touchpad zone Reads your nger gestures to move the pointer or activate items on the screen.
6 Chapter 2 Components
Speakers
Component Description
Labels
Speakers Produce sound.
The labels axed to the computer provide information you may need when you troubleshoot system problems
or travel internationally with the computer.
IMPORTANT: All labels described in this section will be axed to the bottom of the computer.
● Service label—Provides important information to identify your computer. When contacting support, you will
probably be asked for the serial number, and possibly for the product number or the model number. Locate
these numbers before you contact support.
Your service label will resemble one of the following examples. Refer to the illustration that most closely
matches the service label on your computer.
Speakers 7
Component
(1) HP product name
(2) Model number
(3) Product ID
(4) Serial number
(5) Warranty period
Component
(1) HP product name
(2) Product ID
(3) Serial number
(4) Warranty period
● Regulatory label(s)—Provide(s) regulatory information about the computer.
● Wireless certication label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.
8 Chapter 2 Components
3 Illustrated parts catalog
NOTE: HP continually improves and changes product parts. For complete and current information about
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow
the on-screen instructions.
Computer major components
Computer major components 9
Table 3-1 Major component spare part information
Item Component Spare part number
(1) Display assembly: The display assembly is available at the subcomponent level only. For more display assembly spare part
(2) Keyboard/top cover with backlight (includes backlight cable and keyboard cable):
For use in Belgium L90460-A41
For use in Brazil L90460-201
For use in Canada L90460-DB1
For use in the Czech Republic and Slovakia L90460-FL1
For use in Denmark, Finland, and Norway L90460-DH1
For use in France L90460-051
For use in Germany L90460-041
For use in Israel L90460-BB1
For use in Italy L90460-061
For use in Latin America L90460-161
For use in the Netherlands L90460-B31
For use in Portugal L90460-131
For use in Romania L90460-271
For use in Russia L90460-251
information, see Display components on page 13.
For use in Saudi Arabia L90460-171
For use in South Korea L90460-AD1
For use in Spain L90460-071
For use in Switzerland L90460-BG1
For use in Taiwan L90460-AB1
For use in Thailand L90460-281
For use in Turkey L90460-141
For use in the United Kingdom L90460-031
For use in the United States L90460-001
Keyboard/top cover without backlight (includes keyboard cable):
For use in Belgium L90459-A41
For use in Brazil L90459-261
For use in Canada L90459-DB1
For use in the Czech Republic and Slovakia L90459-FL1
For use in Denmark, Finland, and Norway L90459-DH1
For use in France L90459-051
For use in Germany L90459-041
10 Chapter 3 Illustrated parts catalog
Table 3-1 Major component spare part information (continued)
Item Component Spare part number
For use in Israel L90459-BB1
For use in Italy L90459-061
For use in Latin America L90459-161
For use in the Netherlands L90459-B31
For use in Portugal L90459-131
For use in Romania L90459-271
For use in Russia L90459-251
For use in Saudi Arabia L90459-171
For use in South Korea L90459-AD1
For use in Spain L90459-071
For use in Switzerland L90459-BG1
For use in Taiwan L90459-AB1
For use in Thailand L90459-281
For use in Turkey L90459-141
For use in the United Kingdom L90459-031
For use in the United States L90459-001
(3a) Touchpad L90435-001
(3b) Touchpad bracket L90436-001
(3c) Touchpad cable (included in the Cable Kit, spare part number L904129-001)
(4) Intel 9560 ac 2×2 + Bluetooth 5.0 MU-MIMO M.2 2230 non-vPro WLAN module L41693-005
(5a) Connector board (includes HDMI port and USB port) L90437-001
(5b) Connector board high-speed cable (included in the Cable Kit, spare part number L90412-001)
(5c) Connector board low-speed cable (included in the Cable Kit, spare part number L90412-001)
(6) Speakers (include left and right speakers and cables) L90434-001
(7a) Sensor board L90433-001
(7b) Sensor board cable (included in the Cable Kit, spare part number L90412-001)
(8a) System board (includes processor, heat sink, and replacement thermal material):
Equipped with an Intel Celeron N4120 processor, 8 GB of system memory, 64 GB of
eMMC system storage, and the Google® Chrome® operating system
Equipped with an Intel Celeron N4120 processor, 8 GB of system memory, 32 GB of
eMMC system storage, and the Google Chrome operating system
L90427-001
L90426-001
Equipped with an Intel Celeron N4120 processor, 4 GB of system memory, 32 GB of
eMMC system storage, and the Google Chrome operating system
Equipped with an Intel Celeron N4020 processor, 8 GB of system memory, 128 GB of
eMMC system storage, and the Google Chrome operating system
L90425-001
L90422-001
Computer major components 11
Table 3-1 Major component spare part information (continued)
Item Component Spare part number
Equipped with an Intel Celeron N4020 processor, 8 GB of system memory, 64 GB of
eMMC system storage, and the Google Chrome operating system
Equipped with an Intel Celeron N4020 processor, 8 GB of system memory, 32 GB of
eMMC system storage, and the Google Chrome operating system
Equipped with an Intel Celeron N4020 processor, 4 GB of system memory, 32 GB of
eMMC system storage, and the Google Chrome operating system
Equipped with an Intel Celeron N4020 processor, 4 GB of system memory, 16 GB of
eMMC system storage, and the Google Chrome operating system
(8b) I/O bracket L90438-001
(9) Battery (2-cell, 47.36-WHr, 6.15-AHr, Li-ion; includes cable) L75783-005
(10) Bottom cover L90411-001
L90424-001
L90423-001
L90421-001
L90420-001
12 Chapter 3 Illustrated parts catalog
Display components
Table 3-2 Display component spare part information
Item Component Spare part number
(1) Display bezel L90416-001
(2) Display hinge cover L90414-001
(3) Webcam module (includes double-sided adhesive) L90439-001
(4) Display bracket L90417-001
(5) Display panel:
14.0-in, FHD, antiglare, LED, UWVA, touchscreen display panel L90429-001
14.0-in, FHD, antiglare, LED, UWVA, non-touchscreen display panel L90428-001
14.0-in, HD, brightview, LED, SVA, touchscreen display panel L90431-001
14.0-in, HD, antiglare, LED, SVA, non-touchscreen display panel L90430-001
(6) Display panel cable:
For use only on computers equipped with a touchscreen display assembly L90419-001
For use only on computers equipped with a non-touchscreen display assembly L90418-001
(7) Webcam module cable (included in the Cable Kit, spare part number L90412-001)
(8) Display hinges (2) L90413-001
(9) Display back cover (includes the wireless antenna cables and transceivers) L90415-001
Display components 13
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