HP Chromebook 11 G6 Education Edition
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.
© Copyright 2018 Hewlett-Packard
Development Company, L.P.
Bluetooth is a trademark owned by its proprietor
and used by Hewlett-Packard Company under
license. Intel and Celeron are trademarks of Intel
Corporation in the U.S. and other countries. SD
Logo is a trademark of its proprietor.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in
the express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: February 2018
Document Part Number: L13105-001
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions of
Windows 10. This computer may require
upgraded and/or separately purchased
hardware, drivers and/or software to take full
advantage of Windows 10 functionality. See for
http://www.microsoft.com details.
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place
the device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows
or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface
temperature limits dened by the International Standard for Safety of Information Technology Equipment (IEC
60950).
iii
iv Safety warning notice
Table of contents
1 Product description .................................................................................................................................................................................. 1
2 External component identication ......................................................................................................................................................... 2
Display ........................................................................................................................................................................................ 2
Button ......................................................................................................................................................................................... 3
TouchPad ................................................................................................................................................................................... 4
Left side ..................................................................................................................................................................................... 5
Right side ................................................................................................................................................................................... 6
Bottom ....................................................................................................................................................................................... 7
3 Illustrated parts catalog ........................................................................................................................................................................... 8
Labels ......................................................................................................................................................................................... 8
Computer components ............................................................................................................................................................ 9
Display assembly subcomponents ..................................................................................................................................... 12
Miscellaneous parts ............................................................................................................................................................... 13
4 Removal and replacement preliminary requirements ..................................................................................................................... 14
Tools required ......................................................................................................................................................................... 14
Service considerations .......................................................................................................................................................... 14
Plastic parts ........................................................................................................................................................ 14
Cables and connectors ..................................................................................................................................... 15
Drive handling .................................................................................................................................................... 15
Grounding guidelines ............................................................................................................................................................. 16
Electrostatic discharge damage ...................................................................................................................... 16
Packaging and transporting guidelines ..................................................................................... 17
Workstation guidelines ............................................................................................ 17
5 Removal and replacement procedures .............................................................................................................................................. 19
Component replacement procedures ................................................................................................................................. 19
Keyboard/top cover ........................................................................................................................................... 20
TouchPad cable .................................................................................................................................................. 23
TouchPad ............................................................................................................................................................ 24
Battery ................................................................................................................................................................. 25
Speakers ............................................................................................................................................................. 27
USB port board cable ........................................................................................................................................ 28
USB port board .................................................................................................................................................. 29
v
System board ..................................................................................................................................................... 31
Heat sink ............................................................................................................................................................. 33
Display assembly ............................................................................................................................................... 34
6 Specications .......................................................................................................................................................................................... 42
7 Power cord set requirements ............................................................................................................................................................... 43
Requirements for all countries ............................................................................................................................................ 43
Requirements for specic countries and regions ............................................................................................................. 43
8 Recycling .................................................................................................................................................................................................. 45
Index ............................................................................................................................................................................................................. 46
vi
1 Product description
Category Description
Product Name HP Chromebook 11 G6 Education Edition
Processor Intel® Celeron™ N3450 1.10-GHz (turbo up to 2.20-GHz) quad core processor (2400-MHz, 2.0-MB
L2 cache, 6.0-W)
Intel Celeron N3350 1.10-GHz dual core processor (2400-MHz, 2.0-MB L2 cache, 6-W)
Chipset Intel integrated soldered-on-circuit (SoC)
Panel 11.6-in, high-denition (HD), BrightView (1366×768), white light-emitting diode (WLED), UWVA 50
220, eDP 1.2 without PSR, slim, TouchScreen display assembly
11.6-in, HD, AntiGlare (1366×768), WLED, SVA 220, eDP, slim, non-TouchScreen display assembly
Memory Supports LPDDR4-3733 1.1-V memory
Supports 8-GB or 16-GB on-board system memory
Storage Supports 64-GB, 32-GB, or 16-GB on-board embedded MultiMedia Controller (eMMC) storage
Audio and video Fixed (no tilt) integrated webcam, with LED
Single microphone
Two speakers
Wireless Integrated wireless local area network (WLAN) options by way of on-board wireless module
Two built-in WLAN antennas
Supports the Intel 7265ac 2×2 + Bluetooth 4.2 (non-VPro) Combo Adapter
Ports ● Headphone/microphone combo jack
● MicroSD memory card reader
● USB 2.0 ports (4)
Power requirements Supports a 2-cell, 47-WHr, 6.15-WHr, Li-Ion battery
Supports a 45-W AC adapter (non-PFC, USB Type-C, 3-pin)
Operating system Preinstalled: Google Chrome operating system
Serviceability End user replaceable parts: AC adapter
1
2 External component identication
Display
Item Component Description
(1) WLAN antennas (2)* Send and receive wireless signals to communicate with WLANs.
NOTE: The position of the WLAN antennas may dier,
depending on the computer model.
(2) Camera light On: The camera is in use.
(3) Camera Records video, captures still photographs, and allows video
conferences and online chat by means of streaming video.
(4) Internal microphone Records sound.
*The antennas, IR emitters (select models only), and sensors are not visible from the outside of the computer. For optimal transmission,
keep the areas immediately around the antennas, IR emitters, and sensors free from obstructions. For wireless regulatory notices, see
the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.
2 Chapter 2 External component identication
Button
Component Description
Power button ● When the computer is o, press the button to turn on
the computer.
● When the computer is in the Sleep state, press the button
briey to exit Sleep.
● When the computer is on and you want to lock the screen,
press the button until you see the sign-in screen appear.
Pressing the power button during screen-lock mode turns
o the computer.
● When the computer is on and you want to turn it o, press
and hold the button to lock the screen, and then continue
to press the button until the computer turns o.
Button 3
TouchPad
Component Description
TouchPad zone Moves the on-screen pointer and selects or activates items on
the screen.
4 Chapter 2 External component identication
Left side
Item Component Description
(1) Nano security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but
it may not prevent the computer from being mishandled
or stolen.
(2) USB Type-C power connector and charging port Connects an AC adapter that has a USB Type-C connector,
supplying power to the computer and, if needed, charging
the computer battery. Also connects a USB device with a Type-C
connector and can charge products such as cell phones, laptops,
tablets, and MP3 players, even when the computer is o.
(3) USB 3.x SuperSpeed port Connects a USB device, such as a cell phone, camera, activity
tracker, or smartwatch, and provides high-speed data transfer.
Left side 5
Right side
Item Component Description
(1) Audio-out (headphone)/Audio-in (microphone) jack Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional microphone-only devices.
WARNING! To reduce the risk of personal injury, adjust
the volume before putting on headphones, earbuds, or
a headset.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
NOTE: Be sure that the device cable has 4-conductor
connector that supports both audio-out (headphone) and audioin (microphone).
(2) MicroSD memory card reader Reads optional memory cards that store, manage, share, or
access information.
To insert a card:
1. Hold the card label-side up, with connectors facing
the computer.
2. Insert the card into the memory card reader, and then
press in on the card until it is rmly seated.
To remove a card:
▲ Pull out the card.
(3) USB 3.x SuperSpeed port Connects a USB device, such as a cell phone, camera, activity
tracker, or smartwatch, and provides high-speed data transfer.
(4) AC adapter and battery light ● White: The AC adapter is connected and the battery
is charged.
● Amber: The AC adapter is connected and the battery
is charging.
● O: The computer is using battery power.
(5) USB Type-C power connector and charging port Connects an AC adapter that has a USB Type-C connector,
supplying power to the computer and, if needed, charging
the computer battery.
6 Chapter 2 External component identication
Bottom
Component Description
Speakers (2) Produce sound.
Bottom 7
3 Illustrated parts catalog
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow
the on-screen instructions.
Labels
The labels axed to the computer provide information that may be needed when troubleshooting system
problems or travelling internationally with the computer.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer,
inside the battery bay, under the service door, on the back of the display, or on the bottom of a tablet kickstand.
● Service label—Provides important information to identify your computer. When contacting support, you
may be asked for the serial number, the product number, or the model number. Locate this information
before you contact support.
Your service label will resemble one of the examples shown below. Refer to the illustration that most
closely matches the service label on your computer.
Component
(1) Model number
8 Chapter 3 Illustrated parts catalog
Component
(2) Serial number
(3) Product number
(4) Warranty period
Computer components
Computer components 9
Item Component Spare part number
(1) 11.6-in. display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare
part information, see Display assembly subcomponents on page 12.
(2) Keyboard/top cover(includes keyboard cable):
For use in Belgium L14921-A41
For use in Brazil L14921-201
For use in Canada L14921-DB1
For use in the Czech Republic and Slovakia L14921-FL1
For use in Denmark, Finland, and Norway L14921-DH1
For use in France L14921-051
For use in Germany L14921-041
For use in India L14921-DD1
For use in Israel L14921-BB1
For use in Italy L14921-061
For use in Latin America L14921-161
For use in the Netherlands L14921-B31
For use in Portugal L14921-131
For use in Romania L14921-271
For use in Russia L14921-251
For use in Saudi Arabia L14921-171
For use in South Korea L14921-AD1
For use in Spain L14921-071
For use in Sweden and Finland L14921-B71
For use in Switzerland L14921-BG1
For use in Taiwan L14921-AB1
For use in Thailand L14921-281
For use in Turkey L14921-141
For use in the United Kingdom L14921-031
For use in the United States L14921-001
(3a) TouchPad (does not include cable) L14922-001
(3b) TouchPad bracket L18300-001
(3c) TouchPad cable (included in the Cable Kit, spare part number L14906-001, and includes double-sided adhesive)
(4) Speakers (include cables) L14920-001
(5) Battery (2-cell, 47-WHr, 6.15-AHr, Li-ion, includes cable) 917725-855
Battery connector tape (not illustrated) L14905-001
10 Chapter 3 Illustrated parts catalog
Loading...