HP Chromebook 11A G8 EE operation manual

User Guide

© Copyright 2019 HP Development Company,
L.P.

Chrome and Google Cloud Print are trademarks
of Google Inc.

The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.

First Edition: February 2019

Document Part Number: L51893-001

Product notice

This guide describes features that are common
to most models. Some features may not be
available on your computer.

Software terms

By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.

For any further information or to request a full
refund of the price of the computer, please
contact your seller.

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the

computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, at
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as
pillows or rugs or clothing, to block airow. Also, do not allow the AC adapter to come into contact with the
skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter
comply with the user-accessible surface temperature limits dened by the International Standard for Safety
of Information Technology Equipment (IEC 60950).

iii

iv Safety warning notice

Table of contents

1 Getting to know your computer ...................................................................................................................... 1

Right side ............................................................................................................................................................... 1

Left side ................................................................................................................................................................. 3

Display .................................................................................................................................................................... 4

TouchPad ................................................................................................................................................................ 5

Button .................................................................................................................................................................... 6

Bottom ................................................................................................................................................................... 7

Special keys ............................................................................................................................................................ 7

Action keys ............................................................................................................................................................. 8

Labels ..................................................................................................................................................................... 9

2 Navigating the screen .................................................................................................................................. 10

Using TouchPad and touch screen gestures ........................................................................................................ 10

Tap ..................................................................................................................................................... 10

Scroll (TouchPad only) ....................................................................................................................... 11

One-nger scroll (touch screen only) ................................................................................................ 12

One-nger swipe (touch screen only) ............................................................................................... 12

Two-nger pinch zoom (touch screen only) ..................................................................................... 13

3 Power and battery ....................................................................................................................................... 14

Factory-sealed battery ........................................................................................................................................ 14

Charging the battery ......................................................................................................................... 14

4 Printing ...................................................................................................................................................... 15

Printing from the Google Chrome browser ......................................................................................................... 15

Printing with Google Cloud Print web printing service ....................................................................................... 15

5 More HP resources ....................................................................................................................................... 16

More HP resources ............................................................................................................................................... 16

6 Electrostatic Discharge ................................................................................................................................ 17

7 Accessibility ................................................................................................................................................ 18

Accessibility ......................................................................................................................................................... 18

Finding the technology tools you need ............................................................................................ 18

v

Our commitment ............................................................................................................................... 18

International Association of Accessibility Professionals (IAAP) ....................................................... 18

Finding the best assistive technology .............................................................................................. 19

Assessing your needs ..................................................................................................... 19

Accessibility for HP products .......................................................................................... 19

Standards and legislation .................................................................................................................................... 20

Standards .......................................................................................................................................... 20

Mandate 376 – EN 301 549 ............................................................................................ 20

Web Content Accessibility Guidelines (WCAG) ................................................................ 20

Legislation and regulations .............................................................................................................. 20

United States ................................................................................................................... 21

21st Century Communications and Video Accessibility Act (CVAA) ............................... 21

Canada ............................................................................................................................. 21

Europe ............................................................................................................................. 22

United Kingdom .............................................................................................................. 22

Australia .......................................................................................................................... 22

Worldwide ....................................................................................................................... 22

Useful accessibility resources and links .............................................................................................................. 23

Organizations .................................................................................................................................... 23

Educational institutions .................................................................................................................... 23

Other disability resources ................................................................................................................. 23

HP links .............................................................................................................................................. 23

Contacting support .............................................................................................................................................. 24

Index ............................................................................................................................................................. 25

vi

1 Getting to know your computer

Right side

Component Description

(1) Audio-out (headphone)/Audio-in

(microphone) combo jack

(2) MicroSD memory card reader Reads optional memory cards that store, manage, share,

(3) USB port Connects a USB device, such as a cell phone, camera,

Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also
connects an optional headset microphone. This jack does
not support optional microphone-only devices.

WARNING! To reduce the risk of personal injury, adjust

the volume before putting on headphones, earbuds, or a
headset. For additional safety information, refer to the
Regulatory, Safety, and Environmental Notices.

This guide is provided in the box.

NOTE: When a device is connected to the jack, the

computer speakers are disabled.

or access information.

To insert a card:

1. Hold the card label-side up, with connectors facing

the computer.

2. Insert the card into the memory card reader, and then

press in on the card until it is rmly seated.

To remove a card:

▲ Pull out the card.

activity tracker, or smartwatch, and provides data transfer.

(4) AC adapter and battery light ● White: The AC adapter is connected and the battery is

charged.

● Amber: The AC adapter is connected and the battery

is charging.

Right side 1

Component Description

● O: The computer is using battery power.

(5) USB Type-C power connector and port Connects an AC adapter that has a USB Type-C connector,

supplying power to the computer and, if needed, charging
the computer battery.

– and –

Connects a USB device that has a Type-C connector, such
as a cell phone, camera, activity tracker, or smartwatch,
and provides data transfer.

– and –

Connects a display device that has a USB Type-C connector,
providing DisplayPort output.

NOTE: Cables and/or adapters (purchased separately)

may be required.

2 Chapter 1 Getting to know your computer

Left side

Component Description

(1) Nano security cable slot Attaches an optional security cable to the computer.

(2) USB Type-C power connector and port Connects an AC adapter that has a USB Type-C connector,

NOTE: The security cable is designed to act as a

deterrent, but it may not prevent the computer from being
mishandled or stolen.

supplying power to the computer and, if needed, charging
the computer battery.

– and –

Connects a USB device that has a Type-C connector, such as
a cell phone, camera, activity tracker, or smartwatch, and
provides data transfer.

– and –

Connects a display device that has a USB Type-C connector,
providing DisplayPort output.

NOTE: Cables and/or adapters (purchased separately)

may be required.

(3) USB port Connects a USB device, such as a cell phone, camera,

activity tracker, or smartwatch, and provides data transfer.

Left side 3

Display

Component Description

(1) WLAN antennas* Send and receive wireless signals to communicate with wireless

local area networks (WLANs).

NOTE: The position of the WLAN antennas may dier,

depending on the product.

(2) Camera light On: The camera is in use.

(3) Camera Allows you to video chat, record video, and record still images.

NOTE: Camera functions vary depending on the camera

hardware and software installed on your product.

(4) Internal microphone Records sound.

*The antennas are not visible from the outside of the computer, and antenna location varies. For optimal transmission, keep the areas
immediately around the antennas free from obstructions.

For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.

4 Chapter 1 Getting to know your computer

TouchPad

Component Description

TouchPad zone Moves the on-screen pointer and selects or activates items on the screen.

NOTE: For more information, see Using TouchPad and touch screen gestures

on page 10.

TouchPad 5

Button

Component Description

Power button ● When the computer is o, press the button to turn on the

computer.

● When the computer is in the Sleep state, press the button

briey to exit Sleep.

● When the computer is on and you want to lock the screen, press

the button until you see the sign-in screen appear. Pressing the
power button during screen-lock mode turns o the computer.

● When the computer is on and you want to turn it o, press and

hold the button to lock the screen, and then continue to press
the button until the computer turns o.

6 Chapter 1 Getting to know your computer

Bottom

Component Description

Speakers (2) Produce sound.

Special keys

Component Description

(1) esc key Activates certain computer functions when pressed in

(2) Action keys Execute frequently used system functions.

combination with other keys, such as Tab or Shift.

Bottom 7

Action keys

For more information on action keys and keyboard shortcuts, go to https://support.google.com/chromebook/

answer/183101. Select your language at the bottom of the page.

Icon Key Description

Back Displays the previous page in your browser history.

Forward Displays the next page in your browser history.

Reload Reloads your current page.

Full screen Opens your page in full-screen mode.

Display apps Displays open apps.

NOTE: Pressing this button in conjunction with ctrl takes a

screenshot.

Brightness down Decreases the screen brightness incrementally as long as you hold

down the key.

Brightness up Increases the screen brightness incrementally as long as you hold

down the key.

Mute Mutes speaker sound.

Volume down Decreases speaker volume incrementally as long as you hold down the

key.

Volume up Increases speaker volume incrementally as long as you hold down the

key.

8 Chapter 1 Getting to know your computer

Labels

The labels aixed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer.

IMPORTANT: All labels described in this section will be aixed to the bottom of the computer.

● Service label—Provides important information to identify your computer. When contacting support, you

will probably be asked for the serial number, and possibly for the product number or the model number.
Locate these numbers before you contact support.

Your service label will resemble one of the examples shown below. Refer to the illustration that most
closely matches the service label on your computer.

Component

(1) Serial number

(2) Product number

(3) Warranty period

(4) Model number (select products only)

Component

(1) Model name (select products only)

(2) Product number

(3) Serial number

(4) Warranty period

● Regulatory label(s)—Provide(s) regulatory information about the computer.

● Wireless certication label(s)—Provide(s) information about optional wireless devices and the approval

markings for the countries or regions in which the devices have been approved for use.

Labels 9

2 Navigating the screen

You can navigate the screen in the following ways:

● Use touch gestures directly on the computer screen (select products only).

● Use an optional mouse or keyboard (purchased separately).

● Use touch gestures on the TouchPad.

Using TouchPad and touch screen gestures

The TouchPad helps you navigate the computer screen and control the pointer using simple touch gestures.
You can also use the left and right TouchPad buttons as you would use the corresponding buttons on an
external mouse. To navigate a touch screen (select products only), touch the screen directly using gestures
described in this chapter.

Tap

Point to an item on the screen, and then tap one nger on the TouchPad zone or touch screen to select the
item. Double-tap an item to open it.

Tap two ngers on the TouchPad zone or touch screen to bring up a context-sensitive menu.

10 Chapter 2 Navigating the screen

Scroll (TouchPad only)

Scrolling is useful for moving up, down, or sideways on a page or image. Scrolling to the left or the right with
two ngers will scroll the screen, if there is more content viewable to either side, or will move back and forth
through web browser history.

To scroll, place two ngers slightly apart on the TouchPad, and then drag them across the TouchPad in an up,
down, left, or right motion.

NOTE: Scrolling speed is controlled by nger speed.

To scroll between open tabs in Chrome, slide three ngers left or right on the TouchPad.

Using TouchPad and touch screen gestures 11

One-nger scroll (touch screen only)

Scrolling to the left or the right with one nger will move back and forth through web browser history.

To scroll, place ngers on the touch screen, and then drag it across the touch screen in a left or right motion.

NOTE: Scrolling speed is controlled by nger speed.

One-nger swipe (touch screen only)

Swiping up with one nger will hide or show your shelf. The shelf contains a list of popular shortcuts to apps
so that you can nd them easily.

To swipe, place your nger on the bottom of the screen, quickly slide your nger up a short distance, and then
lift it.

12 Chapter 2 Navigating the screen

Two-nger pinch zoom (touch screen only)

Use the two-nger pinch zoom to zoom out or in on images or text.

● Zoom out by placing two ngers apart on the touch screen and then moving your ngers together.

● Zoom in by placing two ngers together on the touch screen and then moving your ngers apart.

Using TouchPad and touch screen gestures 13

3 Power and battery

Factory-sealed battery

The battery[ies] in this product cannot be easily replaced by users themselves. Removing or replacing the
battery could aect your warranty coverage. If a battery is no longer holding a charge, contact support. When
a battery has reached the end of its useful life, do not dispose of the battery in general household waste.
Follow the local laws and regulations in your area for battery disposal.

Charging the battery

1. Connect the power adapter to the computer.

2. Verify that the battery is charging by checking the AC adapter light. This light is located on the

computer's right side, next to the power connector.

AC adapter light Status

White The AC adapter is connected and the battery is charged.

Amber The AC adapter is connected and the battery is charging.

O The computer is using battery power.

3. While the battery is charging, keep the AC adapter connected until the AC adapter light turns white.

14 Chapter 3 Power and battery

4 Printing

Use one of the following methods to print from your computer:

● Print from the Google ChromeTM browser

● Print with Google CloudTM Print web printing service

NOTE: If you use HP Print for Chrome, the printer cannot be registered with Google Cloud Print.

Printing from the Google Chrome browser

To print from the Google Chrome browser, use the HP Print for Chrome app. You can install the HP Print for
Chrome app from the Chrome Web Store. For more information, see the HP website.

1. Go to http://support.hp.com/us-en/document/c04683559?openCLC=true.

2. Select your country.

3. Select your language, and then follow the on-screen instructions.

Printing with Google Cloud Print web printing service

Google Cloud Print web printing service is a free service that allows you to print documents and photos
securely from your computer. For information about prerequisites and steps for using Google Cloud Print, see
the HP website.

1. Go to http://support.hp.com/us-en/document/c02817255?openCLC=true.

2. Select your country.

3. Select your language, and then follow the on-screen instructions.

Printing from the Google Chrome browser 15

5 More HP resources

More HP resources

To locate resources that provide product details, how-to information, and more, use this table.

Resource Contents

Setup Instructions ● How to set up the computer

● Help to identify computer components

HP website

To access the latest user guide, go to http://www.hp.com/

support, and follow the instructions to nd your product.

Then select User Guides.

Worldwide support

To get support in your language, go to

http://www.hp.com/support, and select your country.

Safety & Comfort Guide

Go to http://www.hp.com/ergo.

Regulatory, Safety and Environmental Notices

This guide is provided in the box.

Limited Warranty*

Go to http://www.hp.com/go/orderdocuments.

*You can nd your HP Limited Warranty located with the user guides on your product and/or on the CD or DVD provided in the box. In
some countries or regions, HP may provide a printed warranty in the box. For countries or regions where the warranty is not provided
in printed format, you can request a copy from http://www.hp.com/go/orderdocuments. For products purchased in Asia Pacic, you
can write to HP at POD, PO Box 161, Kitchener Road Post Oice, Singapore 912006. Include your product name, and your name, phone
number, and postal address.

● Support information

● Ordering parts and nding additional help

● Accessories available for the device

● Online chat with an HP technician

● Support telephone numbers

● HP service center locations

● Proper workstation setup

● Guidelines for posture and work habits that increase comfort and

decrease risk of injury

● Electrical and mechanical safety information

● Regulatory and safety information

● Battery disposal information

● Warranty information

16 Chapter 5 More HP resources

6 Electrostatic Discharge

Electrostatic discharge is the release of static electricity when two objects come into contact—for example,
the shock you receive when you walk across the carpet and touch a metal door knob.

A discharge of static electricity from ngers or other electrostatic conductors may damage electronic
components.

To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions:

● If removal or installation instructions direct you to unplug the computer, rst be sure that it is properly

grounded.

● Keep components in their electrostatic-safe containers until you are ready to install them.

● Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.

● Use nonmagnetic tools.

● Before handling components, discharge static electricity by touching an unpainted metal surface.

● If you remove a component, place it in an electrostatic-safe container.

17

7 Accessibility

Accessibility

HP is working to weave diversity, inclusion and work/life into the fabric of our company, so it is reected in
everything we do. Here are some examples of how we are putting dierences to work to create an inclusive
environment focused on connecting people to the power of technology throughout the world.

Finding the technology tools you need

Technology can unleash your human potential. Assistive technology removes barriers and helps you create
independence at home, at work, and in the community. Assistive technology helps increase, maintain, and
improve the functional capabilities of electronic and information technology. For more information, see

Finding the best assistive technology on page 19.

Our commitment

HP is committed to providing products and services that are accessible for people with disabilities. This
commitment supports our company's diversity objectives and helps us ensure that the benets of technology
are available to all.

Our accessibility goal is to design, produce, and market products and services that can be eectively used by
everyone, including people with disabilities, either on a stand-alone basis or with appropriate assistive
devices.

To achieve our goal, this Accessibility Policy establishes seven key objectives to guide our actions as a
company. All HP managers and employees are expected to support these objectives and their implementation
in accordance with their roles and responsibilities:

● Raise the level of awareness of accessibility issues within our company, and provide our employees with

the training they need to design, produce, market, and deliver accessible products and services.

● Develop accessibility guidelines for products and services, and hold product development groups

accountable for implementing these guidelines where competitively, technically, and economically
feasible.

● Involve people with disabilities in the development of accessibility guidelines, and in the design and

testing of products and services.

● Document accessibility features and make information about our products and services publicly

available in an accessible form.

● Establish relationships with leading assistive technology and solution providers.

● Support internal and external research and development that will improve assistive technology relevant

to our products and services.

● Support and contribute to industry standards and guidelines for accessibility.

International Association of Accessibility Professionals (IAAP)

IAAP is a not-for-prot association focused on advancing the accessibility profession through networking,
education, and certication. The objective is to help accessibility professionals develop and advance their
careers and to better enable organizations to integrate accessibility into their products and infrastructure.

18 Chapter 7 Accessibility

HP is a founding member, and we joined to participate with other organizations to advance the eld of
accessibility. This commitment supports our company’s accessibility goal of designing, producing, and
marketing products and services that can be eectively used by people with disabilities.

IAAP will make our profession strong by globally connecting individuals, students, and organizations to learn
from one another. If you are interested in learning more, go to http://www.accessibilityassociation.org to join
the online community, sign up for newsletters, and learn about membership options.

Finding the best assistive technology

Everyone, including people with disabilities or age-related limitations, should be able to communicate,
express themselves, and connect with the world using technology. HP is committed to increasing accessibility
awareness within HP and with our customers and partners. Whether it’s large fonts that are easy on the eyes,
voice recognition that lets you give your hands a rest, or any other assistive technology to help with your
specic situation—a variety of assistive technologies make HP products easier to use. How do you choose?

Assessing your needs

Technology can unleash your potential. Assistive technology removes barriers and helps you create
independence at home, at work, and in the community. Assistive technology (AT) helps increase, maintain,
and improve the functional capabilities of electronic and information technology.

You may choose from many AT products. Your AT assessment should allow you to evaluate several products,
answer your questions, and facilitate your selection of the best solution for your situation. You will nd that
professionals qualied to do AT assessments come from many elds, including those licensed or certied in
physical therapy, occupational therapy, speech/language pathology, and other areas of expertise. Others,
while not certied or licensed, may also provide evaluation information. You will want to ask about the
individual's experience, expertise, and fees to determine if they are appropriate for your needs.

Accessibility for HP products

The following links provide information about accessibility features and assistive technology, if applicable,
included in various HP products. These resources will help you select the specic assistive technology
features and product(s) most appropriate for your situation.

● HP Elite x3–Accessibility Options (Windows 10 Mobile)

● HP PCs–Windows 7 Accessibility Options

● HP PCs–Windows 8 Accessibility Options

● HP PC’s–Windows 10 Accessibility Options

● HP Slate 7 Tablets–Enabling Accessibility Features on Your HP Tablet (Android 4.1/Jelly Bean)

● HP SlateBook PCs–Enabling Accessibility Features (Android 4.3, 4.2/Jelly Bean)

● HP Chromebook PCs–Enabling Accessibility Features on Your HP Chromebook or Chromebox (Chrome

OS)

● HP Shopping–peripherals for HP products

If you need additional support with the accessibility features on your HP product, see Contacting support

on page 24.

Additional links to external partners and suppliers that may provide additional assistance:

● Microsoft Accessibility information (Windows 7, Windows 8, Windows 10, Microsoft Oice)

● Google Products accessibility information (Android, Chrome, Google Apps)

Accessibility 19

● Assistive Technologies sorted by impairment type

● Assistive Technologies sorted by product type

● Assistive Technology vendors with product descriptions

● Assistive Technology Industry Association (ATIA)

Standards and legislation

Standards

Section 508 of the Federal Acquisition Regulation (FAR) standards was created by the US Access Board to
address access to information and communication technology (ICT) for people with physical, sensory, or
cognitive disabilities. The standards contain technical criteria specic to various types of technologies, as well
as performance-based requirements which focus on functional capabilities of covered products. Specic
criteria cover software applications and operating systems, web-based information and applications,
computers, telecommunications products, video and multi-media, and self-contained closed products.

Mandate 376 – EN 301 549

The EN 301 549 standard was created by the European Union within Mandate 376 as the basis for an online
toolkit for public procurement of ICT products. The standard
requirements applicable to ICT products and services, together with a description of the test procedures and
evaluation methodology for each accessibility requirement.

species the functional accessibility

Web Content Accessibility Guidelines (WCAG)

Web Content Accessibility Guidelines (WCAG) from the W3C's Web Accessibility Initiative (WAI) helps web
designers and developers create sites that better meet the needs of people with disabilities or age-related
limitations. WCAG advances accessibility across the full range of web content (text, images, audio, and video)
and web applications. WCAG can be precisely tested, is easy to understand and use, and allows web
developers exibility for innovation. WCAG 2.0 has also been approved as ISO/IEC 40500:2012.

WCAG specically addresses barriers to accessing the web experienced by people with visual, auditory,
physical, cognitive, and neurological disabilities, and by older web users with accessibility needs. WCAG 2.0
provides characteristics of accessible content:

● Perceivable (for instance, by addressing text alternatives for images, captions for audio, adaptability of

presentation, and color contrast)

● Operable (by addressing keyboard access, color contrast, timing of input, seizure avoidance, and

navigability)

● Understandable (by addressing readability, predictability, and input assistance)

● Robust (for instance, by addressing compatibility with assistive technologies)

Legislation and regulations

Accessibility of IT and information has become an area of increasing legislative importance. This section
provides links to information about key legislation, regulations, and standards.

● United States

● Canada

● Europe

20 Chapter 7 Accessibility

● United Kingdom

● Australia

● Worldwide

United States

Section 508 of the Rehabilitation Act species that agencies must identify which standards apply to the
procurement of ICT, perform market research to determine the availability of accessible products and
services, and document the results of their market research. The following resources provide assistance in
meeting Section 508 requirements:

● www.section508.gov

● Buy Accessible

The U.S. Access Board is currently updating the Section 508 standards. This eort will address new
technologies and other areas where the standards need to be modied. For more information, go to Section

508 Refresh.

Section 255 of the Telecommunications Act requires telecommunications products and services to be
accessible to people with disabilities. FCC rules cover all hardware and software telephone network
equipment and telecommunications equipment used in the home or oice. Such equipment includes
telephones, wireless handsets, fax machines, answering machines, and pagers. FCC rules also cover basic and
special telecommunications services, including regular telephone calls, call waiting, speed dialing, call
forwarding, computer-provided directory assistance, call monitoring, caller identication, call tracing, and
repeat dialing, as well as voice mail and interactive voice response systems that provide callers with menus of
choices. For more information, go to Federal Communication Commission Section 255 information.

21st Century Communications and Video Accessibility Act (CVAA)

The CVAA updates federal communications law to increase the access of persons with disabilities to modern
communications, updating accessibility laws enacted in the 1980s and 1990s to include new digital,
broadband, and mobile innovations. Regulations are enforced by the FCC and documented as 47 CFR Part 14
and Part 79.

● FCC Guide on the CVAA

Other U.S. legislation and initiatives

● Americans with Disabilities Act (ADA), Telecommunications Act, the Rehabilitation Act and others

Canada

The Accessibility for Ontarians with Disabilities Act was established to develop and implement accessibility
standards to make goods, services, and facilities accessible to Ontarians with disabilities and to provide for
the involvement of persons with disabilities in the development of the accessibility standards. The rst
standard of the AODA is the customer service standard; however, standards for transportation, employment,
and information and communication are also being developed. The AODA applies to the Government of
Ontario, the Legislative Assembly, every designated public sector organization, and to every other person or
organization that provides goods, services, or facilities to the public or other third parties and that has at
least one employee in Ontario; and accessibility measures must be implemented on or before January 1,

2025. For more information, go to Accessibility for Ontarians with Disability Act (AODA).

Standards and legislation 21

Europe

EU Mandate 376 ETSI Technical Report ETSI DTR 102 612: "Human Factors (HF); European accessibility
requirements for public procurement of products and services in the ICT domain (European Commission
Mandate M 376, Phase 1)" has been released.

Background: The three European Standardization Organizations have set up two parallel project teams to
carry out the work specied in the European Commission "Mandate 376 to CEN, CENELEC and ETSI, in Support
of Accessibility Requirements for Public Procurement of Products and Services in the ICT Domain."

ETSI TC Human Factors Specialist Task Force 333 has developed ETSI DTR 102 612. Further details about the
work performed by STF333 (e.g., Terms of Reference,
the work, previous drafts, listing of comments received and means to contact the task force) can be found at
the Special Task Force 333.

The parts relating to the assessment of suitable testing and conformity schemes were carried out by a
parallel project, detailed in CEN BT/WG185/PT. For further information, go to the CEN project team website.
The two projects are closely coordinated.

● CEN project team

● European Commission mandate for e-accessibility (PDF 46KB)

United Kingdom

The Disability Discrimination Act of 1995 (DDA) was enacted to ensure that websites are accessible to blind
and disabled users in the United Kingdom.

specication of the detailed work tasks, time plan for

● W3C UK Policies

Australia

The Australian government has announced their plan to implement Web Content Accessibility Guidelines 2.0.

All Australian government websites will require Level A compliance by 2012, and Double A by 2015. The new
standard replaces WCAG 1.0, which was introduced as a mandated requirement for agencies in 2000.

Worldwide

● JTC1 Special Working Group on Accessibility (SWG-A)

● G3ict: The Global Initiative for Inclusive ICT

● Italian accessibility legislation

● W3C Web Accessibility Initiative (WAI)

22 Chapter 7 Accessibility

Useful accessibility resources and links

The following organizations may be good resources for information about disabilities and age-related
limitations.

NOTE: This is not an exhaustive list. These organizations are provided for informational purposes only. HP

assumes no responsibility for information or contacts you may encounter on the Internet. Listing on this page
does not imply endorsement by HP.

Organizations

● American Association of People with Disabilities (AAPD)

● The Association of Assistive Technology Act Programs (ATAP)

● Hearing Loss Association of America (HLAA)

● Information Technology Technical Assistance and Training Center (ITTATC)

● Lighthouse International

● National Association of the Deaf

● National Federation of the Blind

● Rehabilitation Engineering & Assistive Technology Society of North America (RESNA)

● Telecommunications for the Deaf and Hard of Hearing, Inc. (TDI)

● W3C Web Accessibility Initiative (WAI)

Educational institutions

● California State University, Northridge, Center on Disabilities (CSUN)

● University of Wisconsin - Madison, Trace Center

● University of Minnesota computer accommodations program

Other disability resources

● ADA (Americans with Disabilities Act) Technical Assistance Program

● Business & Disability network

● EnableMart

● European Disability Forum

● Job Accommodation Network

● Microsoft Enable

● U.S. Department of Justice - A Guide to disability rights Laws

HP links

Our contact webform

HP comfort and safety guide

HP public sector sales

Useful accessibility resources and links 23

Contacting support

NOTE: Support is in English only.

● Customers who are deaf or hard of hearing that have questions about technical support or accessibility

of HP products:

– Use TRS/VRS/WebCapTel to call [phone] Monday through Friday, 6 a.m. to 9 p.m. Mountain

Time.

● Customers with other disabilities or age-related limitations who have questions about technical support

or accessibility of HP products, choose one of the following options:

– Call [phone] Monday through Friday, 6 a.m. to 9 p.m. Mountain Time.

– Complete the Contact form for people with disabilities or age-related limitations.

24 Chapter 7 Accessibility

Index

A

AC adapter light 1
accessibility 18
accessibility needs assessment 19
action keys

back 8
brightness down 8
brightness up 8
forward 8
full screen 8
identifying 7
mute 8
next window 8
volume down 8
volume up 8

actions keys

reload 8

assistive technology (AT)

nding 19
purpose 18

AT (assistive technology)

nding 19
purpose 18

audio-in (microphone) jack,

identifying 1

audio-out (headphone) jack,

identifying 1

B

back action key 8
battery

charging 14
factory sealed 14

light 1
bottom 9
brightness down action key 8
brightness up action key 8
buttons, power 6

C

camera light, identifying 4
camera, identifying 4
components

bottom 7

buttons 6

display 4
left side 3

right side 1
connector, power 2
customer support, accessibility 24

E

electrostatic discharge 17
esc key, identifying 7

F

forward action key 8
full screen action key 8

H

headphone (audio-out) jack 1
HP Assistive Policy 18

I

internal microphone, identifying 4
International Association of

Accessibility Professionals 18

J

jacks

audio-in (microphone) 1

audio-out (headphone) 1

K

keys

esc 7

L

labels 9

regulatory 9

serial number 9

service 9

wireless certication 9

WLAN 9
lights

AC adapter and battery 1

camera 4

M

memory card, identifying 1

microphone (audio-in) jack,

identifying 1

microSD memory card reader,

identifying 1

mute action key 8

N

nano security cable slot,

identifying 3

next window action key 8

P

ports

USB port 1, 3
USB Type-C power connector and

charging port 3
power button, identifying 6
power connector, identifying 2
printing 15
product name and number,

computer 9

R

regulatory information

regulatory label 9

wireless certication labels 9
reload action key 8
resources 16
resources, accessibility 23

S

scrolling touch screen gesture 12
scrolling TouchPad gesture 11
Section 508 accessibility standards

20, 21
serial number 9
serial number, computer 9
service labels, locating 9
slots

microSD memory card reader 1

nano security cable 3
speaker, identifying 7
standards and legislation,

accessibility 20

support 16

Index 25

swiping touch screen gesture 12

T

tapping gestures 10
touch screen gestures

one-nger scrolling 12
one-nger swipe 12
two-nger pinch zoom 13

TouchPad and touch screen gestures,

tapping 10
TouchPad gestures, scrolling 11
TouchPad zone, identifying 5
traveling with the computer 9
two-nger pinch zoom touch screen

gesture 13

U

USB port, identifying 1, 3
USB Type-C power connector and

charging port 3
USB Type-C power connector and

port, identifying 2

V

volume down action key 8
volume up action key 8

W

wireless certication label 9
WLAN antennas, identifying 4
WLAN device 9
WLAN label 9

26 Index