This table format indicates the menus you need to
enter on the library front panel:
Edit -> Create -> SCSI-II Library
NoteNotes explain significant concepts or
CautionCautions call attention to an operating
WARNINGWarnings call attention to a procedure
Host and SCSI commands.
text.
operating instructions.
procedure or practice that could
damage the product if not correctly
performed. Do not proceed until you
understand and meet these required
conditions.
or practice that could result in personal
injury if not correctly performed. Do
not proceed until you fully understand
and meet the required conditions.
Chapter 1Introduction: Describes the
operation of the Interface
Manager, as well as components
and supported products.
Chapter 2Overview: Provides an overview
of the configuration options.
Chapter 3Installation: Describes how to
install the interface manager, as
well as power distribution,
connections and configurations.
Chapter 4Management Operations:
Describes the management
operations, system utilities and
statistics, diagnostics and trace
history.
Chapter 5SAN Environments: Provides an
overview of Storage Area
Networks.
Chapter 6Removing and Replacing Parts:
Describes how to remove and
replace field replaceable units.
Chapter 7Troubleshooting: Describes the
troubleshooting process, as well as
problem-solution scenarios.
Appendix ADB-9 Serial and RJ-45 Ethernet
Pin Assignment
Appendix BFibre Channel Interface and
Commands
Appendix CSCSI Interface and Commands
Appendix DCustomer Support
2Typographical conventions and terms hp surestore interface manager
Notice
This document contains information that is protected
by copyright. All rights are reserved. No part of this
document may be photocopied, reproduced, or
translated into another language. The information
contained in this document is subject to change
without notice.
Warranty
NoteSee Appendix D for more
information about service and support.
HP Product: HP Surestore Interface Manager
Duration of limited warranty: One Year
1. HP warrants HP hardware, accessories, and
supplies against defects in materials and
workmanship for the period specified above. If
Hewlett-Packard receives notice of such defects
during the warranty period, Hewlett-Packard will,
at its option, either repair or replace products
which prove to be defective. Replacement products
may be either new or like-new.
2. HP warrants that HP software will not fail to
execute its programming instructions, for the
period specified above, due to defects in material
and workmanship when properly installed and
used. If HP receives notice of such defects during
the warranty period, HP will replace software
media that does not execute its programming
instructions due to such defects.
3. HP does not warrant that the operation of HP
products will be uninterrupted or error free. If HP is
unable, within a reasonable time, to repair or
replace any product to a condition as warranted,
customer will be entitled to a refund of the
purchase price upon prompt return of the product.
4. HP products may contain remanufactured parts
equivalent to new in performance or may have
been subject to incidental use.
5. The warranty period begins on the date of
delivery or on the date of installation if installed by
HP. If customer schedules or delays HP installation
more than 30 days after delivery, warranty begins
on the 31st day from delivery.
6. Warranty does not apply to defects resulting from
(a) improper or inadequate maintenance or
calibration, (b) software, interfacing, parts or
supplies not supplied by HP, (c) unauthorized
modification or misuse, (d) operation outside of
the published environmental specifications for the
products, or (e) improper site preparation or
maintenance.
7. TO THE EXTENT ALLOWED BY LOCAL LAW, THE
ABOVE WARRANTIES ARE EXCLUSIVE AND NO
OTHER WARRANTY OR CONDITION, WHETHER
WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED
AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED
WARRANTIES OR CONDITIONS OF
MERCHANTABILITY, SATISFACTORY QUALITY,
AND FITNESS FOR A PARTICULAR PURPOSE.
8. HP will be liable for damage to tangible property
per incident up to the greater of $300,000 or the
actual amount paid for the product that is the
subject of the claim, and for damages for bodily
injury or death, to the extent that all such
damages are determined by a court of competent
jurisdiction to have been directly caused by a
defective HP product.
9. TO THE EXTENT ALLOWED BY LOCAL LAW, THE
REMEDIES IN THIS WARRANTY STATEMENT ARE
THE CUSTOMER’S SOLE AND EXCLUSIVE
REMEDIES. EXCEPT AS INDICATED ABOVE, IN
NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE
FOR LOSS OF DATA OR FOR DIRECT, SPECIAL,
INCIDENTAL, CONSEQUENTIAL (INCLUDING
LOST PROFIT OR DATA), OR OTHER DAMAGE,
WHETHER BASED IN CONTRACT, TORT, OR
OTHERWISE.
hp surestore interface managerNotice3
Reference Standards
■ Fibre Channel Physical and Signaling Interface
(FC-PH), ANSI X3T9.3/Project 755D/Rev. 4.3,
Contact: Global Engineering, 1-800-854-7179.
■ Fibre Channel Protocol for SCSI (FCP) Rev. 12
■ Fibre Channel Private Loop Direct Attach (FC-
PLDA).
■ Fibre Channel Arbitrated Loop (FC-AL), ANSI
X3T11/Project 960D/ Rev. 4.54, Contact: Global
Engineering, 1-800-854-7179.
■ Gigabit Interface Converter (GBIC), Small for
Factor, SFF-8053, Rev. 5.X.
■ Common FC-PH Feature Sets Profiles, Fibre
Channel Systems Initiative, FCSI-101-Rev. 3.1.
■ SCSI Profile, Fibre Channel System Initiatives,
FCSI-201-Rev. 2.2.
■ FCSI IP Profile, Fibre Channel System Initiative,
FCSI-202-Rev. 2.1.
■ ANSI Document T10/99-143 r1 www.t10.org.
4Reference Standards hp surestore interface manager
Typographical conventions and terms 2
In this manual 2
Notice 3
Warranty 3
Reference Standards 4
Chapter 1Introduction 11
Chapter Overview 11
How the Interface Manager (IM) Works 12
Processing SCSI Information 14
Interface Manager (IM) Features 15
Fibre Channel Features 15
SCSI Bus Features 15
Configuration Features 15
Management Features 16
Interface Manager (IM) Components 17
Supplied Components for the Interface Manager 17
Specifications 19
Physical Specifications of the Interface Manager (IM) 19
Environmental Specifications 19
Supported Products 20
Optical Fibre Channel Cables 22
contents
Chapter 2Interface Manager Overview 23
Chapter Overview 23
Overview of the Interface Manager (IM) Configuration 24
Choosing the Right Configuration 25
Chapter Overview 35
Supported Products 36
Overview of Installation: CE (Customer Engineer) Installation 37
Location 37
Interface Manager Components 38
Installing the Interface Manager 39
Attaching the Mounting Rails 41
Attaching the Flush Mount Brackets 46
Installing the Power Distribution Unit (PDU) 48
Installing Fibre Channel (FC) Interface Cards 50
Fibre Channel Interface Card Installation 51
Interface Manager SCSI Cable Connections 52
Installing SCSI Cables 52
Connecting the Library Controller 57
Setting Up Serial Port Communications 58
Powering on the Interface Manager 60
Powering on the System 60
Power-On Sequence for the Interface Manager 60
Power-Up Messages 62
Initial Configuration of the Remote Management Card (RMC) 64
Network Access 65
Configuring the Interface Manager 66
6
Chapter 4Management Operations 69
Chapter Overview 69
Management Interfaces 70
Serial 70
Ethernet 70
Telnet 70
Web Based Administrator 71
FTP 71
Configuration Using the Telnet Interface 72
Overview 72
Accessing Telnet 72
Changing the Administration Password Using Telnet 74
Changing the Clock Setting Using Telnet 74
Changing the Ethernet Configuration Using Telnet 76
Changing the Fibre Channel Address Modes Using Telnet 76
Hard Addressing 77
Soft Addressing 78
Using Your Own Settings 78
Placing a Fibre Channel Interface Card Off-Line Using Telnet 79
Placing a Fibre Channel Interface Card On-Line Using Telnet 81
Installing a New Fibre Channel Interface Card Using Telnet 83
Changing a Fibre Channel Interface Card Configuration Using Telnet 85
Choosing Which Card to be Configured 85
Factory Defaults for the Fibre Channel Interface Card 86
Configuration Using the Web Based Administrator 87
Overview 87
Accessing the Web Based Administrator 89
Making Changes via the Web Interface 90
Changing the Clock Setting Using the Web Administrator 90
Setting Date and Time 90
Time Shown is NOT Correct 91
Setting a Time That is Different From the Time Shown 92
Changing the Ethernet Configuration Using the Web Administrator 92
Using DHCP 93
Not Using DHCP 94
Changing the FC Address Modes Using the Web Administrator 94
Hard Address Settings 96
Soft Address Settings 96
7
Selecting Your Own Settings 97
Placing a FC Interface Card Off-Line Using the Web Administrator 98
Placing a FC Interface Card On-Line Using the Web Administrator 101
Installing a New Interface Card Using the Web Administrator 104
Download a New Revision of the Firmware 106
Using the Web Interface 106
FTP Interface (All Cards)- Customer Engineer (CE) Only 108
Upgrade Firmware Using FTP 108
FTP Interface (Single Card) 109
Verify Host Configuration 140
Verify HBA Device Driver Information 140
Serial Port Problems 140
Customer Support 141
Problem - Solution 142
Problem: Drives Not Detected after Power Failure 142
Option 1 - Not Using Telnet or the Web Interface 142
Option 2 - Using Telnet 142
Option 3 - Using the Web Interface 142
Problem: Cannot Turn on the Interface Manager 143
Problem: Cannot Confirm the Library Connection (Windows NT) 143
Problem: Cannot Confirm Connection Through a Fibre Channel Switch 145
Problem: Cannot Confirm the Library Connection (HP-UX) 145
Chapter 7Removing and Replacing Parts 149
Chapter Overview 149
Field Replaceable Units (FRUs) 150
Replacing the Interface Manager Chassis 152
Removing and Replacing the Remote Management or Controller Card 153
Removing Cards: Remote Management (RMC), and Controller 154
Replacing a Card: Remote Management (RMC), and Controller 154
Removing and Replacing a Fibre Channel Interface Card 156
Removing a Fibre Channel Interface Card 156
Replacing a Fibre Channel Card 157
Removing and Replacing the Redundant Power Supply 158
Removing Individual Power Supply Units 158
Replacing the Redundant Power Supply Module 159
Removing a Fan 161
Replacing a Fan 162
Upgrading Firmware 163
Checking the Firmware Revision 163
Using a Host Diagnostic Utility 164
Using HP Library & Tape Tools (Windows only) 164
Using Support Tools Manager (HP-UX and MPE/iX only) 164
9
Appendix A DB-9 Serial and RJ-45 Ethernet Pin Assignment 165
Serial and Ethernet Assignment 165
Appendix B Fibre Channel Interface and Commands 167
Download Commands 167
Upgrade Firmware 167
Report LUNs Command 169
PRLI Data 171
Appendix C SCSI Interface and Commands 173
SCSI Inquiry Data 173
Appendix D Customer Support 175
Registering Your Product 175
Backup Software Support 175
Hewlett-Packard Customer Support 176
Information Needed for Support 176
10
Introduction
Chapter Overview
This chapter contains information on the following:
■How the Interface Manager (IM) Works on page 12
■Processing SCSI Information on page 14
■Interface Manager (IM) Features on page 15
■Interface Manager (IM) Components on page 17
■Specifications on page 19
■Supported Products on page 20
1
Introduction11
How the Interface Manager (IM) Works
The IM provides connectivity between a Fibre Channel (FC) switched fabric
(FC-SW) or Fibre Channel arbitrated loop (FC-AL) and up to 20 Ultra-2 SCSI
buses.
The IM contains slots for up to eleven (one slot is reserved for future expansion)
Fibre Channel cards. Each card connects a FC port to two Ultra-2 SCSI ports.
The IM also contains a Remote Management Card (RMC) in slot 1, and a
controller card in slot 2. The RMC provides the user with a serial port for initial
setup, as well as Telnet and Web Administrator - HTTP access to any of the
cards in the IM.
Each FC card translates the FC protocol (FCP) to and from the SCSI protocol so
that FC and SCSI devices can communicate. The FC card attaches to a FC host,
hub, or switch and transfers the command, data, and status information to
SCSI targets. Packets are transferred transparently by the IM between a host
and targets and vice versa.
SCSI and Fibre Channel connectors are accessed from the front of the IM.
Ethernet and serial ports provide the means for configuring and managing the
IM. A power connector is located on the front of the Interface Manager.
12IntroductionChapter 1
Figure 1 shows the front view of the Interface Manager.
Figure 1 Front View of the Interface Manager
Chapter 1
Table 1 Features of the Interface Manager
NumberPart
1Serial DB-9 connector for terminal access
2Ethernet RJ-45 connector for FTP, Telnet and Web browser access
3Remote management card
4Controller card
5Slots for Fibre Channel interface cards
6Reserved slot
7Redundant power supply
Chapter 1Introduction13
Processing SCSI Information
The following section describes how the Interface Manager (IM) processes SCSI
information when attached to Fibre Channel (FC) hosts.
1. A FC host issues a command. The FC host encapsulates the SCSI
command in the FC protocol and sends the packet to the IM.
2. The FC card in the IM receives the packet, interprets the FC information,
and places the packet in buffer memory.
3. The IM’s processor interprets the information and programs a SCSI
controller to process the transaction.
4. The SCSI controller sends the command to the SCSI device (target).
5. The SCSI target interprets the command and executes it.
6. Data flows between the FC host and SCSI target through payload buffers.
7. Response information flows from the SCSI target back to the FC host.
14IntroductionChapter 1
Interface Manager (IM) Features
Fibre Channel Features
■Fibre Channel target mode
■Single 1.0625 Gbps FC port
■Fibre Channel arbitrated loop (FC-AL) and switched fabric (FC-SW)
topologies, includes point-to-point (PPP) configurations
■Private Loop Direct Attach (PLDA) profile compliant
■Class 3 connection with SCSI-FCP protocol
■Supports FCP-2 error recovery protocol as specified in FCP-2 rev. 03 for
use with streaming devices (such as tape) and medium changers
SCSI Bus Features
■SCSI initiator mode
■Up to 20 auto-negotiating SCSI buses (Narrow, Wide, Fast, Ultra)
■Ultra-2 wide SCSI for data transfer up to 80MB/s per bus (LVD)
■Ultra-2 wide SCSI for data transfer up to 40MB/s per bus (HVD)
Chapter 1
■SCSI-2 and SCSI-3 protocols
■Differential or LVD/single-ended internal termination
(HVD or LVD Single-ended)
■Supports tape and medium changer SCSI devices
Configuration Features
■DHCP for easier network administration
■Serial DB-9 connector for terminal access
■Ethernet RJ-45 connector for FTP, Telnet and Web browser access
■Field-upgradeable firmware
Chapter 1Introduction15
Management Features
■Out-of-band Ethernet TCP/IP management access
■In-Band management
16IntroductionChapter 1
Interface Manager (IM) Components
This section includes a list of all parts supplied with the IM.
NoteDLT 7000 tape drives are only supported in the 20/700 tape
library.
Chapter 1Introduction21
NoteThe A3636A, A3591B and the A3404A FC HBA are only
supported in point-to-point (PPP) configurations (not through a
switch).
NoteHVD SCSI tape drives (DLT 7000, DLT 8000, 9840, and the
HVD version of Ultrium) should only be attached to HVD SCSI
ports on the Interface Manager.
Optical Fibre Channel Cables
The Interface Manager uses the following fiber-optic cables available in the
lengths listed in Table 6.
Table 6 Fibre-Optic Cable Lengths
Product NumberLength
A3583A FC Optical Cable2 meters
A3531A FC Optical Cable16 meters
A3735A FC Optical Cable50 meters
A3736A FC Optical Cable100 meters
A5225A SW Optical/GBICN/A
22IntroductionChapter 1
Interface Manager Overview
Chapter Overview
This chapter contains information on the following:
■Overview of the Interface Manager (IM) Configuration on page 24
■Choosing the Right Configuration on page 25
2
Chapter Overview23
Overview of the Interface Manager (IM) Configuration
The IM can be configured through one of several user interfaces:
■Over a serial port via a terminal or terminal emulation utility
■Over Ethernet via a Telnet utility, Internet Web browser, or SNMP
management tool
NoteBefore configuring the Interface Manager, a basic understanding
of Fibre Channel and SCSI devices is recommended.
For information on SCSI standards, refer to publications from the
X3T10 committee of ANSI (American National Standards
Institute). For information on Fibre Channel standards, refer to
publications from the X3T11 committee of ANSI. Approved
American National Standards and Technical Reports may be
purchased from:
ANSI
11 West 42nd Street
13th Floor
New York, NY 10036
Sales Department: (212) 642-4900
24Overview of the Interface Manager (IM) ConfigurationChapter 2
Choosing the Right Configuration
The factory default settings of the Interface Manager (IM) permit the type of
configuration shown in Figure 3 on page 26 (standard configuration) to work
without any initial changes to these settings. The IM settings may need to be
changed for expanded configurations (see Figure 4 on page 27) or certain
application requirements.
Chapter 2
Chapter 2Choosing the Right Configuration25
Figure 3Example of a Standard Configuration in a 20/700 Tape Library
26Choosing the Right ConfigurationChapter 2
Figure 4Expanded Configuration
Chapter 2
Chapter 2Choosing the Right Configuration27
A standard configuration may involve several Fibre Channel (FC) hosts
connected to multiple FC cards. These FC host systems may be connected to
the cards either in a point-to-point (PPP) fashion or through a FC switch. Each
card is then connected to two SCSI tape drives.
The library’s robotics controller may be daisy-chained with one of the SCSI
tape drives or connected directly to an available FC interface card SCSI port,
or direct connect SCSI to host.
NoteWhen daisy-chaining the library’s robotics controller to any LVD
Fibre Channel Port Mode
The IM’s Fibre Channel ports can operate in either NL_Port or N_Port mode.
The IM has the ability to autosense and choose between these modes of
operation.
■NL_Port - The IM can share a FC Arbitrated Loop with other NL_Port
devices (or HBAs). A single FC switch port acting in FL_Port mode can
also be connected to the loop.
■N_Port - The IM does not employ the arbitrated loop protocol. This allows
for a more efficient connection to a single FC switch port acting in F_Port
mode.
Some FC switches (such as the HP/Brocade SilkWorm) support either FL_Port
and F_Port modes with autosensing capabilities. Other switches (such as the
HP Surestore Director) only support the F_Port mode. When connecting directly
to a FC switch port, configure the IM in N_Port mode for a more stable and
efficient connection.
Port mode can only be set in the FC Configuration menu via the Telnet
interface. See Configuration Using the Telnet Interface on page 38.
tape drive, the library must have the LVD to HVD converter
(A6324A) installed.
28Choosing the Right ConfigurationChapter 2
Fibre Channel Arbitrated Loop Addressing
On a FC arbitrated loop, each device appears as an Arbitrated Loop Physical
Address (AL_PA). To obtain an AL_PA, two methods called soft and hard
addressing can be used by the IM. The IM can be configured to use either
method.
Hard Addressing
Hard addressing is recommended for FC arbitrated loop environments where it
is important that the FC device addresses do not change. Device address
changes can affect the mapping represented by the host operating system to
the application. An example of such an environment would be a tape library
installation, where the application configuration requires fixed device
identification for proper operation. Hard addressing ensures that the device
identification to the application remains constant.
When acquiring a hard address, the IM attempts to acquire the AL_PA value
that was specified by user configuration. If the desired address is not available
at loop initialization time, the IM will come up on the FC loop using an
available soft address. This allows the loop to continue to operate. This
situation would occur when another device on the arbitrated loop has
acquired the same address as that configured on the IM.
When connected to a FC switch, the IM is identified to the switch as a unique
device by the factory programmed World Wide Name (WWN).
Soft Addressing
Soft addressing is recommended for FC fabric environments where the FC
interface card does not employ the Arbitrated Loop protocol. In these
environments, an AL_PA is not used as part of the device address, so soft
addressing allows the FC interface card to operate as an N_Port. Soft
addressing is recommended primarily for switched fabric configurations.
When acquiring a soft address, the FC interface card acquires the first
available loop address starting from address 01 and moving up the list of
available AL_PAs to EF. In this mode, the FC interface card automatically
obtains an available address and participates on the FC loop, as long as there
is at least one address available on the loop that is connected to the IM. FC
supports up to 126 devices on an arbitrated loop.
Chapter 2
Chapter 2Choosing the Right Configuration29
Host Device Configuration
The host system using a FC host bus adapter (HBA) will typically map FC
devices into the existing device mapping scheme used by that operating
system. (Refer to your HBA manual for the mapping table.) The FC usually
maps FC addresses to SCSI target addresses. In such a configuration, the IM
corresponds to a bus:target identifier, with the SCSI devices attached to the IM
appearing as logical units (LUNs). In addition, operating systems can extend
the available SCSI limit of 15 Target IDs per bus.
Although this is not an issue for the operating system or most applications,
there are cases where older applications or Windows NT can have
expectations about what are valid SCSI IDs, and not deal correctly with certain
mappings. In particular, applications have been seen to exhibit difficulties
addressing Target IDs greater than 15 (e.g. 16 and up). This problem can be
resolved by configuring the IM to use hard addressing, and setting the AL_PA
used by the IM to a value that the HBA will map to, with an ID having a value
less than 16.
SCSI Addressing
A FC interface card appears on each SCSI bus as a single initiator. The default
initiator ID is 7. No other device on the SCSI bus may use this address. Note
that the FC host itself is not connected to the bus. Their SCSI operations are
passed down to the individual SCSI target devices through the use of the IM’s
SCSI Initiator ID.
The IM negotiates for the maximum values for transfer rates and bandwidth on
a SCSI bus. If an attached SCSI device does not allow the full rates, the IM will
use the best rates it can negotiate for that device. Negotiation is on a device
specific basis, so the IM can support a mix of SCSI device types on the same
SCSI bus.
Buffered Tape Writes
Buffered Tape Writes is an option designed to enhance system performance.
By returning status on consecutive write commands prior to the tape device
receiving data, Buffered Tape Writes remove the latency of waiting for
responses from the tape device. In the event that data does not transfer
correctly for any reason, the interface card will return a check condition on a
subsequent command.
30Choosing the Right ConfigurationChapter 2
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