Hp Application Recovery Manager Installation and Licensing Guide

HP StorageWorks

Application Recovery Manager

Installation and Licensing Guide

Manual Edition: December 2007

Manufacturing Part Number: T4395-96002

Release A.06.00

Legal Notices

to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Hewlett-Packard shall not be liable for errors contained herein or for incidental or consequential damages in conection with the furnishing, performance, or use of this material.

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Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained herein. The information is provided "as is" without warranty of any kind and is subject to change without notice. The warranties for Hewlett-Packard Company products are set forth in the express limited warranty statements for such products. Nothing herein should be construed as constituting an addition warranty.

Contents

1. Overview of the Installation Procedure

In This Chapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Overview of the Installation Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

The Remote Installation Concept . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Choosing the Cell Manager System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Choosing the Application Recovery Manager User Interface System. . . . . . . . . . . . . . . 9

The Application Recovery Manager Graphical User Interface . . . . . . . . . . . . . . . . . . 9

2. Installing Application Recovery Manager on Your Network

In This Chapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Installing the Application Recovery Manager Cell Manager (CM) and Installation

Server(s) (IS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Installing a Cell Manager. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Installing Installation Servers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Installing Application Recovery Manager Clients . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Application Recovery Manager Components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Remote Installation of Application Recovery Manager Clients . . . . . . . . . . . . . . . . . 29

Local Installation of the Application Recovery Manager Clients. . . . . . . . . . . . . . . . 35

MS Volume Shadow Copy Clients. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

MS Volume Shadow Copy Clients . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

HP StorageWorks Enterprise Virtual Array Integration. . . . . . . . . . . . . . . . . . . . . . 38

Installing Application Recovery Manager on Microsoft Cluster Server . . . . . . . . . . . . 40

Installing a Cluster-Aware Cell Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Installing Cluster-Aware Clients. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

3. Maintaining the Installation

In This Chapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Importing Clients to a Cell . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Importing an Installation Server to a Cell . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Importing a Cluster-Aware Client to a Cell . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Microsoft Cluster Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Exporting Clients from a Cell . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Security Considerations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Security Layers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Securing Clients . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Strict Hostname Checking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

iii

Contents

Start Backup Specification User Right . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Hiding the Contents of Backup Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Host Trusts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Monitoring Security Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Uninstalling Application Recovery Manager Software . . . . . . . . . . . . . . . . . . . . . . . . . 74

Uninstalling an Application Recovery Manager Client . . . . . . . . . . . . . . . . . . . . . . . 75

Uninstalling the Cell Manager and Installation Server. . . . . . . . . . . . . . . . . . . . . . . 76

Changing Application Recovery Manager Software Components. . . . . . . . . . . . . . . . . 78

4. Application Recovery Manager Licensing

In This Chapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

License Checking and Reporting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Cell Manager Related License . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Entity Based Licenses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Capacity Based Licenses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Capacity Based Licensing Examples. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Producing a License Report on Demand . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Which Licenses Are Available? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Password Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Application Recovery Manager Passwords. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Obtaining and Installing Permanent Passwords Using

the HP OpenView AutoPass Utility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Other Ways of Obtaining and Installing Permanent Passwords . . . . . . . . . . . . . . . . 93

Verifying the Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Finding the Number of Installed Licenses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Moving Licenses to Another Cell Manager System . . . . . . . . . . . . . . . . . . . . . . . . . . 96

5. Troubleshooting Installation

In This Chapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Name Resolution Problems when Installing the Cell Manager . . . . . . . . . . . . . . . . . 101

Verifying DNS Connections Within Application Recovery Manager Cell . . . . . . . . . 102

Using the omnicheck command . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Troubleshooting Installation of Application Recovery Manager. . . . . . . . . . . . . . . . . 105

Problems with Remote Installation of Clients . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

Verifying Application Recovery Manager Client Installation . . . . . . . . . . . . . . . . . . 107

Using Log Files. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

Local Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

Contents

Remote Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

Application Recovery Manager Log Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Creating Installation Execution Traces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

A. Appendix A

Application Recovery Manager A.06.00 Product Structure and Licenses . . . . . . . . . .A-2

Cell Manager Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-2

Functional Extensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-3

Application Recovery Manager Licensing Forms. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-5

Glossary

Index

Contents

Document History

Manual updates may be issued between editions to correct errors or document product changes. To ensure that you receive updated or new editions, subscribe to the appropriate product support service. See your HP sales representative for details.

Table 1 Edition History

Part Number Manual Edition Product

T4395-96002 October 2006 Application Recovery

T4395-96002 December 2007 Application Recovery

Manager Release A.06.00

Manager Release A.06.00 with patch APPRMWIN_00011.

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Table 2

Conventions

The following typographical conventions are used in this manual.

Convention Meaning Example

Italic Book or manual

titles, and manual page names

Provides emphasis You must follow these steps.

Specifies a variable that you must supply when entering a command

Bold New terms The Cell Manager is the

Computer Text and items on the

computer screen

Command names Use the omnidbsmis

File and directory names

Process names Check to see if

Refer to the HP

StorageWorks Application Recovery Manager Installation and Licensing Guide for more information.

At the prompt type: rlogin your_name where you supply your login name.

main ...

The system replies: Press

Enter

command ...

c:\Program Files

Application Recovery Manager Inet is running.

Window/dialog box names

Text that you must enter

Keycap Keyboard keys Press Return.

In the Backup Options dialog box...

At the prompt, type: ls -l

See the online Help for information about the Application Recovery Manager graphical user interface conventions.

Figure 1 Application Recovery Manager Graphical User Interface

Conventions

In This Book

The HP StorageWorks Application Recovery Manager Installation and Licensing Guide describes the installation of the Application Recovery

Manager product, the prerequisites that must be met before starting the installation procedure, upgrading and licensing.

Audience

The manual is intended for administrators who are responsible for installing and maintaining the environment and backup administrators responsible for planning, installing and managing the backup environment.

Organization

The manual is organized as follows:

Chapter 1 “Overview of the Installation Procedure” on page 1. Chapter 2 “Installing Application Recovery Manager on Your

Network” on page 11.

Chapter 3 “Maintaining the Installation” on page 51. Chapter 4 “Application Recovery Manager Licensing” on page 79. Chapter 5 “Troubleshooting Installation” on page 99. Appendix A “Appendix A” on page A-1. Appendix B “Appendix B” on page B-1. Glossary Definition of terms used in this manual.

xii

Application Recovery Manager Documentation

Application Recovery Manager documentation comes in the form of manuals and online Help.

Manuals Application Recovery Manager manuals are available in PDF format.

Install the PDF files during the Application Recovery Manager setup procedure by selecting the User Interface component. Once installed, the manuals reside in the <AppRM_home>\docs directory. You can also find the manuals in PDF format at http://www.hp.com/support/manuals

HP StorageWorks Application Recovery Manager Installation and Licensing Guide

This manual describes how to install the Application Recovery Manager software, taking into account the architecture of your environment. This manual also gives details on how to obtain the proper licenses for your environment.

HP StorageWorks Application Recovery Manager Getting Started Guide

This manual provides a simple and short procedure on how to install the Application Recovery Manager software, create a simple backup specification and run a backup and restore.

HP StorageWorks Application Recovery Manager Administrator’s Guide

This manual describes typical configuration and administration tasks performed by a backup administrator, such as disk array configuration, configuring a backup, and restoring data.

HP StorageWorks Application Recovery Manager Command Line Interface Reference

This manual describes the command line interface and provides command syntaxes, describes command options, and provides examples on command usage.

Online Help Application Recovery Manager provides context-sensitive (F1) Help and

Help Topics.

xiii

The Help Topics provide complete information on how to plan, configure, and use the Application Recovery Manager to backup and restore your applications.

The context sensitive (F1) Help provides descriptions of the GUI options which are available in a particular context or dialog window.

To access online help from the top-level directory on the installation DVD without installing Application Recovery Manager, unzip AppRM_help.zip and run AppRM_help.chm.

xiv

Documentation Map

The following table shows where to find information of different kinds. Shaded squares are a good place to look first.

Online Help

Backup XX X Concepts/Techniques CLI Reference Installation X Instant Recovery Licensing X Limitations X X X Planning strategy Procedures/Tasks Recommendations X X Requirements X X Support matrices Supported configurations X X Troubleshooting

XX X

XX XXX

XXX

Getting

Started

Installation

Guide

Release

Notes

Admin

Guide

CLI Reference

xvi

Contact Information

General Information

Technical Support Technical support information can be found at the HP Electronic

Documentation Feedback

Training Information

General information about Application Recovery Manager can be found at

http://www.hp.com/go/AppRM

Support Centers at http://www.itrc.hp.com Information about the latest Application Recovery Manager patches can

be found at http://www.itrc.hp.com HP does not support third-party hardware and software. Contact the

respective vendor for support.

Your comments on the documentation help us to understand and meet your needs. You can provide feedback at

storagedocs.feedback@hp.com

For information on currently available HP StorageWorks training, see the HP StorageWorks World Wide Web site at

http://education.hp.com/curr-storsan.htm Follow the links to obtain information about scheduled classes, training

at customer sites, and class registration.

xvii

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1 Overview of the Installation

Procedure

Chapter 1 1

Overview of the Installation Procedure

In This Chapter

This chapter provides an overview of the Application Recovery Manager installation procedure and introduces concepts that apply to the installation. The Application Recovery Manager Cell Manager and Application Recovery Manager user interface are introduced.

Chapter 12

Overview of the Installation Procedure

An Application Recovery Manager backup environment is a set of systems with a common backup policy located in the same time zone and existing on the same LAN/SAN. This network environment is referred to as an Application Recovery Manager cell. A typical cell consists of a Cell Manager, Installation Servers, and clients.

The Cell Manager is the main system that manages the cell from a central point. It contains the Application Recovery Manager internal database (IDB) and runs core Application Recovery Manager software and session managers.

The IDB keeps track of created replicas and configuration of the cell. The Installation Server (IS) is a computer or the Cell Manager

component that contains Application Recovery Manager software repository used for remote client installations. This feature of Application Recovery Manager greatly eases the software installation process, particularly for remote clients.

A cell consists of one Cell Manager and usually several clients. A computer system becomes an Application Recovery Manager client as soon as you install one of the Application Recovery Manager software components on it. The client components installed on a system depend on the role of that system in your backup environment. The Application Recovery Manager components can be installed either locally on a single system, or distributed among many systems from Installation Servers.

The User Interface component is needed to access the Application Recovery Manager functionality and is used to perform all configuration and administration tasks. It must be installed on systems used for backup administration. Application Recovery Manager provides a graphical user interface (GUI) and command-line interface (CLI).

Client systems (application and backup systems) that are connected to disk arrays must have the Application Recovery Manager ZDB Agent and Microsoft Volume Shadow Copy Integration components installed. The ZDB Agent enables you to back up data from the application system to disk arrays or restore it. The backup system is typically connected to a disk array and to one or multiple application systems.

Chapter 1 3

Overview of the Installation Procedure

Performing a backup on the backup system minimizes the load on the application system. The VSS integration coordinates backup and restore processes.

Before you install Application Recovery Manager on your network, define the following:

✓ The system on which the Cell Manager will be installed. See the

support matrices at http://www.hp.com/support/manuals

for

supported operating systems and versions. Each cell can have only one Cell Manager. You cannot run Application

Recovery Manager without having a Cell Manager installed.

✓ The systems that will be used to access Application Recovery

Manager functionality through the user interface. These systems must have the User Interface component installed.

✓ The systems that will be backed up (application systems). These must

have the ZDB Agent and Microsoft Shadow Copy Integration components installed.

✓ The systems that will have ZDB disk arrays connected (backup

systems). These must have a ZDB Agent and Microsoft Shadow Copy Integration components installed.

✓ The system(s) on which the Application Recovery Manager

Installation Server(s) will be installed. The choice of Installation Server computer is independent of the Cell

Manager and the system(s) on which the User Interface is installed. The Cell Manager and Installation Server can be on the same system or on different systems.

An Installation Server can be shared between multiple Application Recovery Manager cells.

When you have determined the roles of the systems in your future Application Recovery Manager cell, the installation procedure consists of these general steps:

1. Checking the prerequisites for installation.

2. Installing the Application Recovery Manager Cell Manager.

3. Installing the Installation Server(s) and the User Interface.

4. Installing client systems either remotely (recommended option, where possible), or locally from the CD-ROM.

Chapter 14

Overview of the Installation Procedure

NOTE You cannot remotely install an Application Recovery Manager client on a

system after an Installation Server has been already installed on this system. To install an Installation Server and client component(s) on the same system, you must perform a local client installation from the Application Recovery Manager installation CD-ROM. In the Custom Setup window, select all desired client components and the Installation Server component.

Chapter 1 5

Overview of the Installation Procedure

Figure 1-1 Application Recovery Manager Cell

The Remote Installation Concept

Once you have installed the Application Recovery Manager Cell Manager, User Interface, and Installation Server, you can distribute Application Recovery Manager software to clients using remote installation. See the Figure 1-2 on page 7.

Every time you perform a remote installation, you access the Installation Server through the GUI. The User Interface component may be installed on the Cell Manager, although this is not a requirement. Most likely you would install the User Interface on many systems so that you would be able to access the Cell Manager from different locations.

Client software can be distributed to any system from an Installation Server.

Chapter 16

Overview of the Installation Procedure

For further information on the available installation methods for the various Application Recovery Manager clients, refer to “Installing Application Recovery Manager Clients” on page 26.

Figure 1-2 Application Recovery Manager Installation Concept

Chapter 1 7

Overview of the Installation Procedure

Choosing the Cell Manager System

The Cell Manager is the main system in the Application Recovery Manager cell. The Cell Manager does the following:

• Manages the cell from one central point.

• Contains the IDB (files with information about backup and restore sessions).

• Runs the core Application Recovery Manager software.

• Runs the Session Manager that starts and stops backup and restore sessions and writes session information to the IDB.

Therefore, before deciding on which system in your environment to install the Cell Manager, be aware of the following:

✓ Supported platforms

See the http://www.hp.com/support/manuals supported versions/releases of these platforms.

✓ Reliability of the Cell Manager system

Since the Cell Manager contains the IDB and since backup and restore cannot be performed if the Cell Manager is down, it is important to choose a very reliable system in your environment for the installation.

✓ Database required disk space

The Cell Manager holds the Application Recovery Manager Internal Database (IDB). the IDB contains information regarding the backed up data and session messages.

NOTE You do not have to use the Cell Manager as the graphical user interface

system.

What’s Next? To determine the requirements that your future Cell Manager system

must meet, refer to “Installing the Application Recovery Manager Cell Manager (CM) and Installation Server(s) (IS)” on page 13.

for details of the

Chapter 18

Overview of the Installation Procedure

Choosing the Application Recovery Manager User Interface System

Application Recovery Manager provides the GUI and CLI. The user interface is installed as an Application Recovery Manager software component.

The system selected to control the cell will be used by a network administrator or a backup operator.

However, in a large computer environment, it may be desirable to have several systems on which the user interface runs.

The Application Recovery Manager GUI is simple to handle in heterogeneous environments, because changing the locale is not necessary.

See the http://www.hp.com/support/manuals operating system versions/releases for the user interface. For more information on local language support and the usage of non-ASCII characters in file names, refer to online Help index: “language settings, customizing”.

Once you have installed the user interface on a system in the cell, you can remotely access the Cell Manager from that system. You do not have to use the graphical user interface system on the Cell Manager.

for details on supported

The Application Recovery Manager Graphical User Interface

The Application Recovery Manager GUI is a powerful tool that provides easy access to the Application Recovery Manager functionality. The main window contains several views, such as Clients, Users, Backup, Monitor, Instant Recovery, and Internal Database, allowing you to perform all related tasks.

For example, in the Clients view, you can remotely install (add) clients by specifying all the target systems and defining the installation paths and options which are sent to the specified Installation Server. When the setup on the client is running, a user sees only installation specific messages displayed in the monitor window.

Chapter 1 9

Overview of the Installation Procedure

Choosing the Application Recovery Manager User Interface System

Figure 1-3 Application Recovery Manager Graphical User Interface

See also Figure 1 in the Preface, which defines the most important areas of the Application Recovery Manager GUI.

Chapter 110

2 Installing Application Recovery

Manager on Your Network

Chapter 2 11

Installing Application Recovery Manager on Your Network

In This Chapter

This chapter contains detailed instructions about:

• Installing the Application Recovery Manager Cell Manager (CM) and Installation Servers (IS). Refer to “Installing the Application Recovery Manager Cell Manager (CM) and Installation Server(s) (IS)” on page 13.

• Installing the Application Recovery Manager clients. Refer to “Installing Application Recovery Manager Clients” on page 26.

• Installing Application Recovery Manager on a Microsoft Cluster Server. Refer to “Installing Application Recovery Manager on Microsoft Cluster Server” on page 40.

Chapter 212

+ 130 hidden pages