HP Apple iPod from MP102 20GB Music Player, Apple iPod from MP103 40GB Music Player, Apple iPod from MP7001 30GB Color Music Player, Apple iPod from MP7002 60GB Color Music Player, Apple iPod Mini from MP5001 4GB Music Player User Manual

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Warranty and Support Guide

HP Refurbished

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Don’t Forget to Register!

Go to: http://register.hp.com

Registration is quick, easy, and offers you access to subscriptions and notifications such as:

■ E-mail updates containing notifications about product enhancements, the most recent

support alerts, and driver updates specific to the product(s) you own.

■ The HP newsgram, our monthly online magazine packed full of product news, support

tips, project ideas, and much more. Visit us at http://subscription.support.hp.com

Where to Get Help:
Software Support

Apple iTunes Software
http://www.apple.com/support/itunes/windows

Billing/Music Download Support

Apple iTunes Music Store
http://www.apple.com/support/itunes/musicstore.html

Hardware Support

HP offers a wide variety of service and support options which are available around the clock
for HP customers with products that are either in or out of warranty*.

*Charges may apply for out of warranty support services.

Options to use when you need help:

1. Check the setup poster and product documentation that came with your product for
help with setting up and using your Apple iPod

2. HP Customer Care Web support. For Product information, driver updates,
troubleshooting and much more, go to: http://www.hp.com/support

HP and Apple have partnered to bring you the iPod. Additional information on

Note:
iPod can be found at: http://www.apple.com/support/ipod

®

from HP.

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3. E-mail Support. E-mail support is available for your product via
http://www.hp.com/support
Select ”Contact HP” from your iPod product home page.

4. If you need to speak with a Support agent, call the HP Total Care Center at
1-(800)-474-6836

[1-(800) HP invent] (U.S. & Canada)

Or

905-206-4663 (local to Mississauga)

*Support agents are available 24 hours a day in English, Spanish, and French (Canada only).

When should I contact HP phone service and support?

■ You either do not have Internet access, or cannot connect to the Internet to use the

HP Customer Care Web support site.

■ There is obvious damage to the product, or a mechanical breakdown has occurred

and your product no longer works.

■ You have other questions that you have not been able to resolve using the

documentation that came with the product or the help resources available on the Web.

Note: Support options, availability, and hours of operation may vary and are subject to

change without notice.

HP Total Care

HP Total Care provides fast, friendly, and effective expert advice for all your HP products. If
you have a question or if a problem arises, we offer extensive service and support options
around the clock to better handle your needs. For more information on your support and
services options visit http://www.hp.com/home/ownerservices