HP Apollo a6000 Chassis Maintenance And Service Manual

HPE Apollo a6000 Chassis

Abstract

This guide is for an experienced service technician. Hewlett Packard Enterprise assumes you are qualified in the servicing of computer

Part Number: 752045-002R November 2015 Edition: 3

Maintenance and Service Guide

equipment and trained in recognizing hazards in products with hazardous energy levels and are familiar with weight and stability precautions for rack installations.

The information contained herein is subject to change without notice. The only warranties for Hewlett Packard Enterprise products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. Hewlett Packard Enterprise shall not be liable for technical or editorial errors or omissions contained herein.

Microsoft® and Windows® are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.

Linux® is the registered trademark of Linus Torvalds in the U.S. and other countries.

Customer self repair

Hewlett Packard Enterprise products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for greater flexibility in performing defective parts replacement. If during the diagnosis period Hewlett Packard Enterprise (or Hewlett Packard Enterprise service providers or service partners) identifies that the repair can be accomplished by the use of a CSR part, Hewlett Packard Enterprise will ship that part directly to you for replacement. There are two categories of CSR parts:

• Mandatory—Parts for which customer self repair is mandatory. If you request Hewlett Packard

Enterprise to replace these parts, you will be charged for the travel and labor costs of this service.

• Optional—Parts for which customer self repair is optional. These parts are also designed for

customer self repair. If, however, you require that Hewlett Packard Enterprise replace them for you, there may or may not be additional charges, depending on the type of warranty service designated for your product.

NOTE: Some Hewlett Packard Enterprise parts are not designed for customer self repair. In order to satisfy the customer warranty, Hewlett Packard Enterprise requires that an authorized service provider replace the part. These parts are identified as "No" in the Illustrated Parts Catalog.

Based on availability and where geography permits, CSR parts will be shipped for next business day delivery. Same day or four-hour delivery may be offered at an additional charge where geography permits. If assistance is required, you can call the Hewlett Packard Enterprise Support Center and a technician will help you over the telephone. Hewlett Packard Enterprise specifies in the materials shipped with a replacement CSR part whether a defective part must be returned to Hewlett Packard Enterprise. In cases where it is required to return the defective part to Hewlett Packard Enterprise, you must ship the defective part back to Hewlett Packard Enterprise within a defined period of time, normally five (5) business days. The defective part must be returned with the associated documentation in the provided shipping material. Failure to return the defective part may result in Hewlett Packard Enterprise billing you for the replacement. With a customer self repair, Hewlett Packard Enterprise will pay all shipping and part return costs and determine the courier/carrier to be used.

For more information about the Hewlett Packard Enterprise CSR program, contact your local service provider. For the North American program, go to the Hewlett Packard Enterprise CSR website (http://www.hpe.com/support/selfrepair).

Parts only warranty service

Your Hewlett Packard Enterprise Limited Warranty may include a parts only warranty service. Under the terms of parts only warranty service, Hewlett Packard Enterprise will provide replacement parts free of charge.

For parts only warranty service, CSR part replacement is mandatory. If you request Hewlett Packard Enterprise to replace these parts, you will be charged for the travel and labor costs of this service.

Réparation par le client (CSR)

Les produits Hewlett Packard Enterprise comportent de nombreuses pièces CSR (Customer Self Repair = réparation par le client) afin de minimiser les délais de réparation et faciliter le remplacement des pièces défectueuses. Si pendant la période de diagnostic, Hewlett Packard Enterprise (ou ses partenaires ou mainteneurs agréés) détermine que la réparation peut être effectuée à l'aide d'une pièce CSR, Hewlett Packard Enterprise vous l'envoie directement. Il existe deux catégories de pièces CSR :

Customer self repair 5

• Obligatoire—Pièces pour lesquelles la réparation par le client est obligatoire. Si vous demandez à

Hewlett Packard Enterprise de remplacer ces pièces, les coûts de déplacement et main d'œuvre du service vous seront facturés.

• Facultatif—Pièces pour lesquelles la réparation par le client est facultative. Ces pièces sont

également conçues pour permettre au client d'effectuer lui-même la réparation. Toutefois, si vous demandez à Hewlett Packard Enterprise de remplacer ces pièces, l'intervention peut ou non vous être facturée, selon le type de garantie applicable à votre produit.

REMARQUE: Certaines pièces Hewlett Packard Enterprise ne sont pas conçues pour permettre au client d'effectuer lui-même la réparation. Pour que la garantie puisse s'appliquer, Hewlett Packard Enterprise exige que le remplacement de la pièce soit effectué par un Mainteneur Agréé. Ces pièces sont identifiées par la mention "Non" dans le Catalogue illustré.

Les pièces CSR sont livrées le jour ouvré suivant, dans la limite des stocks disponibles et selon votre situation géographique. Si votre situation géographique le permet et que vous demandez une livraison le jour même ou dans les 4 heures, celle-ci vous sera facturée. Pour toute assistance, appelez le Centre d’assistance Hewlett Packard Enterprise pour qu’un technicien vous aide au téléphone Dans les documents envoyés avec la pièce de rechange CSR, Hewlett Packard Enterprise précise s'il est nécessaire de lui retourner la pièce défectueuse. Si c'est le cas, vous devez le faire dans le délai indiqué, généralement cinq (5) jours ouvrés. La pièce et sa documentation doivent être retournées dans l'emballage fourni. Si vous ne retournez pas la pièce défectueuse, Hewlett Packard Enterprise se réserve le droit de vous facturer les coûts de remplacement. Dans le cas d'une pièce CSR, Hewlett Packard Enterprise supporte l'ensemble des frais d'expédition et de retour, et détermine la société de courses ou le transporteur à utiliser.

Pour plus d'informations sur le programme CSR de Hewlett Packard Enterprise, contactez votre Mainteneur Agrée local. Pour plus d'informations sur ce programme en Amérique du Nord, consultez le site Web Hewlett Packard Enterprise (http://www.hpe.com/support/selfrepair).

Service de garantie "pièces seules"

Votre garantie limitée Hewlett Packard Enterprise peut inclure un service de garantie "pièces seules". Dans ce cas, les pièces de rechange fournies par Hewlett Packard Enterprise ne sont pas facturées.

Dans le cadre de ce service, la réparation des pièces CSR par le client est obligatoire. Si vous demandez à Hewlett Packard Enterprise de remplacer ces pièces, les coûts de déplacement et main d'œuvre du service vous seront facturés.

Riparazione da parte del cliente

Per abbreviare i tempi di riparazione e garantire una maggiore flessibilità nella sostituzione di parti difettose, i prodotti Hewlett Packard Enterprise sono realizzati con numerosi componenti che possono essere riparati direttamente dal cliente (CSR, Customer Self Repair). Se in fase di diagnostica Hewlett Packard Enterprise (o un centro di servizi o di assistenza Hewlett Packard Enterprise) identifica il guasto come riparabile mediante un ricambio CSR, Hewlett Packard Enterprise lo spedirà direttamente al cliente per la sostituzione. Vi sono due categorie di parti CSR:

• Obbligatorie—Parti che devono essere necessariamente riparate dal cliente. Se il cliente ne affida

la riparazione ad Hewlett Packard Enterprise, deve sostenere le spese di spedizione e di manodopera per il servizio.

• Opzionali—Parti la cui riparazione da parte del cliente è facoltativa. Si tratta comunque di

componenti progettati per questo scopo. Se tuttavia il cliente ne richiede la sostituzione ad Hewlett Packard Enterprise, potrebbe dover sostenere spese addizionali a seconda del tipo di garanzia previsto per il prodotto.

Customer self repair 6

NOTA: alcuni componenti Hewlett Packard Enterprise non sono progettati per la riparazione da parte del cliente. Per rispettare la garanzia, Hewlett Packard Enterprise richiede che queste parti siano sostituite da un centro di assistenza autorizzato. Tali parti sono identificate da un "No" nel Catalogo illustrato dei componenti.

In base alla disponibilità e alla località geografica, le parti CSR vengono spedite con consegna entro il giorno lavorativo seguente. La consegna nel giorno stesso o entro quattro ore è offerta con un supplemento di costo solo in alcune zone. In caso di necessità si può richiedere l'assistenza telefonica di un addetto del centro di supporto tecnico Hewlett Packard Enterprise. Nel materiale fornito con una parte di ricambio CSR, Hewlett Packard Enterprise specifica se il cliente deve restituire dei component. Qualora sia richiesta la resa ad Hewlett Packard Enterprise del componente difettoso, lo si deve spedire ad Hewlett Packard Enterprise entro un determinato periodo di tempo, generalmente cinque (5) giorni lavorativi. Il componente difettoso deve essere restituito con la documentazione associata nell'imballo di spedizione fornito. La mancata restituzione del componente può comportare la fatturazione del ricambio da parte di Hewlett Packard Enterprise. Nel caso di riparazione da parte del cliente, Hewlett Packard Enterprise sostiene tutte le spese di spedizione e resa e sceglie il corriere/vettore da utilizzare.

Per ulteriori informazioni sul programma CSR di Hewlett Packard Enterprise, contattare il centro di assistenza di zona. Per il programma in Nord America fare riferimento al sito Web (http://www.hpe.com/support/selfrepair).

Servizio di garanzia per i soli componenti

La garanzia limitata Hewlett Packard Enterprise può includere un servizio di garanzia per i soli componenti. Nei termini di garanzia del servizio per i soli componenti, Hewlett Packard Enterprise fornirà gratuitamente le parti di ricambio.

Per il servizio di garanzia per i soli componenti è obbligatoria la formula CSR che prevede la riparazione da parte del cliente. Se il cliente invece richiede la sostituzione ad Hewlett Packard Enterprise dovrà sostenere le spese di spedizione e di manodopera per il servizio.

Customer Self Repair

Hewlett Packard Enterprise Produkte enthalten viele CSR-Teile (Customer Self Repair), um Reparaturzeiten zu minimieren und höhere Flexibilität beim Austausch defekter Bauteile zu ermöglichen. Wenn Hewlett Packard Enterprise (oder ein Hewlett Packard Enterprise Servicepartner) bei der Diagnose feststellt, dass das Produkt mithilfe eines CSR-Teils repariert werden kann, sendet Ihnen Hewlett Packard Enterprise dieses Bauteil zum Austausch direkt zu. CSR-Teile werden in zwei Kategorien unterteilt:

• Zwingend—Teile, für die das Customer Self Repair-Verfahren zwingend vorgegeben ist. Wenn Sie

den Austausch dieser Teile von Hewlett Packard Enterprise vornehmen lassen, werden Ihnen die Anfahrt- und Arbeitskosten für diesen Service berechnet.

• Optional—Teile, für die das Customer Self Repair-Verfahren optional ist. Diese Teile sind auch für

Customer Self Repair ausgelegt. Wenn Sie jedoch den Austausch dieser Teile von Hewlett Packard Enterprise vornehmen lassen möchten, können bei diesem Service je nach den für Ihr Produkt vorgesehenen Garantiebedingungen zusätzliche Kosten anfallen.

HINWEIS: Einige Hewlett Packard Enterprise Teile sind nicht für Customer Self Repair ausgelegt. Um den Garantieanspruch des Kunden zu erfüllen, muss das Teil von einem Hewlett Packard Enterprise Servicepartner ersetzt werden. Im illustrierten Teilekatalog sind diese Teile mit „No“ bzw. „Nein“ gekennzeichnet.

CSR-Teile werden abhängig von der Verfügbarkeit und vom Lieferziel am folgenden Geschäftstag geliefert. Für bestimmte Standorte ist eine Lieferung am selben Tag oder innerhalb von vier Stunden gegen einen Aufpreis verfügbar. Wenn Sie Hilfe benötigen, können Sie das Hewlett Packard Enterprise

Customer self repair 7

Support Center anrufen und sich von einem Mitarbeiter per Telefon helfen lassen. Den Materialien von Hewlett Packard Enterprise, die mit einem CSR-Ersatzteil geliefert werden, können Sie entnehmen, ob das defekte Teil an Hewlett Packard Enterprise zurückgeschickt werden muss. Wenn es erforderlich ist, das defekte Teil an Hewlett Packard Enterprise zurückzuschicken, müssen Sie dies innerhalb eines vorgegebenen Zeitraums tun, in der Regel innerhalb von fünf (5) Geschäftstagen. Das defekte Teil muss mit der zugehörigen Dokumentation in der Verpackung zurückgeschickt werden, die im Lieferumfang enthalten ist. Wenn Sie das defekte Teil nicht zurückschicken, kann Hewlett Packard Enterprise Ihnen das Ersatzteil in Rechnung stellen. Im Falle von Customer Self Repair kommt Hewlett Packard Enterprise für alle Kosten für die Lieferung und Rücksendung auf und bestimmt den Kurier-/Frachtdienst.

Weitere Informationen über das Hewlett Packard Enterprise Customer Self Repair Programm erhalten Sie von Ihrem Servicepartner vor Ort. Informationen über das CSR-Programm in Nordamerika finden Sie auf der Hewlett Packard Enterprise Website unter (http://www.hpe.com/support/selfrepair).

Parts-only Warranty Service (Garantieservice ausschließlich für Teile)

Ihre Hewlett Packard Enterprise Garantie umfasst möglicherweise einen Parts-only Warranty Service (Garantieservice ausschließlich für Teile). Gemäß den Bestimmungen des Parts-only Warranty Service stellt Hewlett Packard Enterprise Ersatzteile kostenlos zur Verfügung.

Für den Parts-only Warranty Service ist das CSR-Verfahren zwingend vorgegeben. Wenn Sie den Austausch dieser Teile von Hewlett Packard Enterprise vornehmen lassen, werden Ihnen die Anfahrtund Arbeitskosten für diesen Service berechnet.

Reparaciones del propio cliente

Los productos de Hewlett Packard Enterprise incluyen muchos componentes que el propio usuario puede reemplazar (Customer Self Repair, CSR) para minimizar el tiempo de reparación y ofrecer una mayor flexibilidad a la hora de realizar sustituciones de componentes defectuosos. Si, durante la fase de diagnóstico, Hewlett Packard Enterprise (o los proveedores o socios de servicio de Hewlett Packard Enterprise) identifica que una reparación puede llevarse a cabo mediante el uso de un componente CSR, Hewlett Packard Enterprise le enviará dicho componente directamente para que realice su sustitución. Los componentes CSR se clasifican en dos categorías:

• Obligatorio—Componentes cuya reparación por parte del usuario es obligatoria. Si solicita a

Hewlett Packard Enterprise que realice la sustitución de estos componentes, tendrá que hacerse cargo de los gastos de desplazamiento y de mano de obra de dicho servicio.

• Opcional—Componentes cuya reparación por parte del usuario es opcional. Estos componentes

también están diseñados para que puedan ser reparados por el usuario. Sin embargo, si precisa que Hewlett Packard Enterprise realice su sustitución, puede o no conllevar costes adicionales, dependiendo del tipo de servicio de garantía correspondiente al producto.

NOTA: Algunos componentes de Hewlett Packard Enterprise no están diseñados para que puedan ser reparados por el usuario. Para que el usuario haga valer su garantía, Hewlett Packard Enterprise pone como condición que un proveedor de servicios autorizado realice la sustitución de estos componentes. Dichos componentes se identifican con la palabra "No" en el catálogo ilustrado de componentes.

Según la disponibilidad y la situación geográfica, los componentes CSR se enviarán para que lleguen a su destino al siguiente día laborable. Si la situación geográfica lo permite, se puede solicitar la entrega en el mismo día o en cuatro horas con un coste adicional. Si precisa asistencia técnica, puede llamar al Centro de asistencia técnica de Hewlett Packard Enterprise y recibirá ayuda telefónica por parte de un técnico. Con el envío de materiales para la sustitución de componentes CSR, Hewlett Packard Enterprise especificará si los componentes defectuosos deberán devolverse a Hewlett Packard Enterprise. En aquellos casos en los que sea necesario devolver algún componente a Hewlett Packard Enterprise,

Customer self repair 8

deberá hacerlo en el periodo de tiempo especificado, normalmente cinco días laborables. Los componentes defectuosos deberán devolverse con toda la documentación relacionada y con el embalaje de envío. Si no enviara el componente defectuoso requerido, Hewlett Packard Enterprise podrá cobrarle por el de sustitución. En el caso de todas sustituciones que lleve a cabo el cliente, Hewlett Packard Enterprise se hará cargo de todos los gastos de envío y devolución de componentes y escogerá la empresa de transporte que se utilice para dicho servicio.

Para obtener más información acerca del programa de Reparaciones del propio cliente de Hewlett Packard Enterprise, póngase en contacto con su proveedor de servicios local. Si está interesado en el programa para Norteamérica, visite la página web de Hewlett Packard Enterprise CSR (http://www.hpe.com/support/selfrepair).

Servicio de garantía exclusivo de componentes

La garantía limitada de Hewlett Packard Enterprise puede que incluya un servicio de garantía exclusivo de componentes. Según las condiciones de este servicio exclusivo de componentes, Hewlett Packard Enterprise le facilitará los componentes de repuesto sin cargo adicional alguno.

Para este servicio de garantía exclusivo de componentes, es obligatoria la sustitución de componentes por parte del usuario (CSR). Si solicita a Hewlett Packard Enterprise que realice la sustitución de estos componentes, tendrá que hacerse cargo de los gastos de desplazamiento y de mano de obra de dicho servicio.

Customer Self Repair

Veel onderdelen in Hewlett Packard Enterprise producten zijn door de klant zelf te repareren, waardoor de reparatieduur tot een minimum beperkt kan blijven en de flexibiliteit in het vervangen van defecte onderdelen groter is. Deze onderdelen worden CSR-onderdelen (Customer Self Repair) genoemd. Als Hewlett Packard Enterprise (of een Hewlett Packard Enterprise Service Partner) bij de diagnose vaststelt dat de reparatie kan worden uitgevoerd met een CSR-onderdeel, verzendt Hewlett Packard Enterprise dat onderdeel rechtstreeks naar u, zodat u het defecte onderdeel daarmee kunt vervangen. Er zijn twee categorieën CSR-onderdelen:

• Verplicht—Onderdelen waarvoor reparatie door de klant verplicht is. Als u Hewlett Packard

Enterprise verzoekt deze onderdelen voor u te vervangen, worden u voor deze service reiskosten en arbeidsloon in rekening gebracht.

• Optioneel—Onderdelen waarvoor reparatie door de klant optioneel is. Ook deze onderdelen zijn

ontworpen voor reparatie door de klant. Als u echter Hewlett Packard Enterprise verzoekt deze onderdelen voor u te vervangen, kunnen daarvoor extra kosten in rekening worden gebracht, afhankelijk van het type garantieservice voor het product.

OPMERKING: Sommige Hewlett Packard Enterprise onderdelen zijn niet ontwikkeld voor reparatie door de klant. In verband met de garantievoorwaarden moet het onderdeel door een geautoriseerde Service Partner worden vervangen. Deze onderdelen worden in de geïllustreerde onderdelencatalogus aangemerkt met "Nee".

Afhankelijk van de leverbaarheid en de locatie worden CSR-onderdelen verzonden voor levering op de eerstvolgende werkdag. Levering op dezelfde dag of binnen vier uur kan tegen meerkosten worden aangeboden, indien dit mogelijk is gezien de locatie. Indien assistentie is gewenst, belt u het Hewlett Packard Enterprise Support Center om via de telefoon ondersteuning van een technicus te ontvangen. Hewlett Packard Enterprise vermeldt in de documentatie bij het vervangende CSR-onderdeel of het defecte onderdeel aan Hewlett Packard Enterprise moet worden geretourneerd. Als het defecte onderdeel aan Hewlett Packard Enterprise moet worden teruggezonden, moet u het defecte onderdeel binnen een bepaalde periode, gewoonlijk vijf (5) werkdagen, retourneren aan Hewlett Packard Enterprise. Het defecte onderdeel moet met de bijbehorende documentatie worden geretourneerd in het meegeleverde verpakkingsmateriaal. Als u het defecte onderdeel niet terugzendt, kan Hewlett Packard

Customer self repair 9

Enterprise u voor het vervangende onderdeel kosten in rekening brengen. Bij reparatie door de klant betaalt Hewlett Packard Enterprise alle verzendkosten voor het vervangende en geretourneerde onderdeel en kiest Hewlett Packard Enterprise zelf welke koerier/transportonderneming hiervoor wordt gebruikt.

Neem contact op met een Service Partner voor meer informatie over het Customer Self Repair programma van Hewlett Packard Enterprise. Informatie over Service Partners vindt u op de Hewlett Packard Enterprise website (http://www.hpe.com/support/selfrepair).

Garantieservice "Parts Only"

Het is mogelijk dat de Hewlett Packard Enterprise garantie alleen de garantieservice "Parts Only" omvat. Volgens de bepalingen van de Parts Only garantieservice zal Hewlett Packard Enterprise kosteloos vervangende onderdelen ter beschikking stellen.

Voor de Parts Only garantieservice is vervanging door CSR-onderdelen verplicht. Als u Hewlett Packard Enterprise verzoekt deze onderdelen voor u te vervangen, worden u voor deze service reiskosten en arbeidsloon in rekening gebracht

Reparo feito pelo cliente

Os produtos da Hewlett Packard Enterprise são projetados com muitas peças para reparo feito pelo cliente (CSR) de modo a minimizar o tempo de reparo e permitir maior flexibilidade na substituição de peças com defeito. Se, durante o período de diagnóstico, a Hewlett Packard Enterprise (ou fornecedores/parceiros da Hewlett Packard Enterprise) concluir que o reparo pode ser efetuado pelo uso de uma peça CSR, a Hewlett Packard Enterprise enviará a peça diretamente ao cliente. Há duas categorias de peças CSR:

• Obrigatória—Peças cujo reparo feito pelo cliente é obrigatório. Se desejar que a Hewlett Packard

Enterprise substitua essas peças, serão cobradas as despesas de transporte e mão-de-obra do serviço.

• Opcional—Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas

para o reparo feito pelo cliente. No entanto, se desejar que a Hewlett Packard Enterprise as substitua, pode haver ou não a cobrança de taxa adicional, dependendo do tipo de serviço de garantia destinado ao produto.

OBSERVAÇÃO: Algumas peças da Hewlett Packard Enterprise não são projetadas para o reparo feito pelo cliente. A fim de cumprir a garantia do cliente, a Hewlett Packard Enterprise exige que um técnico autorizado substitua a peça. Essas peças estão identificadas com a marca "No" (Não), no catálogo de peças ilustrado.

Conforme a disponibilidade e o local geográfico, as peças CSR serão enviadas no primeiro dia útil após o pedido. Onde as condições geográficas permitirem, a entrega no mesmo dia ou em quatro horas pode ser feita mediante uma taxa adicional. Se precisar de auxílio, entre em contato com o Centro de suporte técnico da Hewlett Packard Enterprise para que um técnico o ajude por telefone. A Hewlett Packard Enterprise especifica nos materiais fornecidos com a peça CSR de reposição se a peça com defeito deve ser devolvida à Hewlett Packard Enterprise. Nos casos em que isso for necessário, é preciso enviar a peça com defeito à Hewlett Packard Enterprise, você deverá enviar a peça com defeito de volta para a Hewlett Packard Enterprise dentro do período de tempo definido, normalmente em 5 (cinco) dias úteis. A peça com defeito deve ser enviada com a documentação correspondente no material de transporte fornecido. Caso não o faça, a Hewlett Packard Enterprise poderá cobrar a reposição. Para as peças de reparo feito pelo cliente, a Hewlett Packard Enterprise paga todas as despesas de transporte e de devolução da peça e determina a transportadora/serviço postal a ser utilizado.

Customer self repair 10

Para obter mais informações sobre o programa de reparo feito pelo cliente da Hewlett Packard Enterprise, entre em contato com o fornecedor de serviços local. Para o programa norte-americano, visite o site da Hewlett Packard Enterprise (http://www.hpe.com/support/selfrepair).

Serviço de garantia apenas para peças

A garantia limitada da Hewlett Packard Enterprise pode incluir um serviço de garantia apenas para peças. Segundo os termos do serviço de garantia apenas para peças, a Hewlett Packard Enterprise fornece as peças de reposição sem cobrar nenhuma taxa.

No caso desse serviço, a substituição de peças CSR é obrigatória. Se desejar que a Hewlett Packard Enterprise substitua essas peças, serão cobradas as despesas de transporte e mão-de-obra do serviço.

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Customer self repair 13

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Illustrated parts catalog

1

HPE Apollo a6000 Chassis

—

2

Fan module

747037-001

Mandatory1

3

I/O module**

—

Mandatory1

Power cage (Right)

747042-001

Mandatory1 5

Management module

738747-001

Mandatory1

6

Power cage (Left)

747041-001

Mandatory1

7

Chassis power backplane*

738746-001

Optional2

8

Server tray blank*

774728-001

Mandatory1

9

Power management cable assembly*

747038-001

Mandatory1

10

HPE Apollo a6000 Chassis Rail kit*

747036-001

Mandatory1

Chassis system and mechanical components

Item Description Spare part number Customer self

repair (on page 5)

4

*Not shown **For more information about the I/O module option spare parts, see the server maintenance and service guide on the Hewlett Packard Enterprise website (http://www.hpe.com/info/Apollo_6000/docs).

1

Mandatory—Parts for which customer self repair is mandatory. If you request Hewlett Packard Enterprise to replace

these parts, you will be charged for the travel and labor costs of this service.

2

Optional—Parts for which customer self repair is optional. These parts are also designed for customer self repair. If, however, you require that Hewlett Packard Enterprise replace them for you, there may or may not be additional charges, depending on the type of warranty service designated for your product.

3

No—Some Hewlett Packard Enterprise parts are not designed for customer self repair. In order to satisfy the customer warranty, Hewlett Packard Enterprise requires that an authorized service provider replace the part. These parts are identified as "No" in the Illustrated Parts Catalog.

1

Obligatoire—Pièces pour lesquelles le client doit procéder lui-même aux réparations. Si vous demandez à Hewlett Packard Enterprise de procéder au remplacement de ces pièces, les frais de transport et de main d’œuvre pour ce service vous seront facturés.

2

Facultatif—Pièces pour lesquelles une réparation par le client est facultative. Ces pièces sont également conçues pour que le client puisse procéder lui-même aux réparations. Cependant, les frais supplémentaires engendrés par le remplacement de ces pièces par Hewlett Packard Enterprise dépendent du type de service de garantie désigné pour votre produit.

Illustrated parts catalog 15

3

Non—Certaines pièces Hewlett Packard Enterprise ne sont pas conçues pour être remplacées par le client. Afin de se conformer aux exigences de la garantie la garantie du client, Hewlett Packard Enterprise demande à un fournisseur de services agréé de procéder au remplacement de la pièce. Ces pièces sont signaléespar le mot « Non » dans le Catalogue de pièces illustré.

1

Obbligatorio—Parti per le quali il cliente è tenuto a effettuare autonomamente la riparazione. Se si richiede l'intervento di Hewlett Packard Enterprise per la sostituzione di queste parti, al cliente verranno addebitate le spese di viaggio e manodopera dell'operazione.

2

Facoltativo—Parti per le quali la riparazione in autonomia da parte del cliente è facoltativa. Queste parti sono progettate per consentire anche la riparazione da parte del cliente. Tuttavia, se il cliente richiedel'intervento di Hewlett Packard Enterprise per la sostituzione, potrebbero essere addebitate spese aggiuntive a seconda del tipo di garanzia in assistenza previsto per il prodotto.

3

No—Alcune parti Hewlett Packard Enterprise non sono progettate la riparazione in autonomia da parte del cliente. In base a quanto previsto dalla garanzia per il cliente, Hewlett Packard Enterprise richiede l'intervento di un tecnico autorizzato per la sostituzione della parte. Queste parti sono contrassegnate con"No"nel catalogo parti illustrato.

1

Zwingend—Teile, für die das Customer Self Repair-Verfahren zwingend vorgegeben ist. Wenn Sie den Austausch dieser Teile von Hewlett Packard Enterprisevornehmen lassen, werden Ihnen die Anfahrt- und Arbeitskosten für diesen Service berechnet.

2

Optional—Teile, für die das Customer Self Repair-Verfahren optional ist. Diese Teile sind auch für Customer Self Repair ausgelegt. Wenn Sie jedoch den Austausch dieser Teile von Hewlett Packard Enterprisevornehmen lassen möchten, können bei diesem Service je nach den für Ihr Produkt vorgesehenen Garantiebedingungen zusätzliche Kosten anfallen.

3

Nein—Einige Hewlett Packard Enterprise Teile sind nicht für Customer Self Repair ausgelegt. Um den Garantieanspruch des Kunden zu erfüllen, muss das Teil von einem Hewlett Packard Enterprise Servicepartner ersetzt werden. Im illustrierten Teilekatalog sind diese Teile mit „No“ bzw. „Nein“ gekennzeichnet.

1

Obligatorio—Componentes cuya reparación por parte del usuario es obligatoria. Si solicita a Hewlett Packard Enterprise que realice la sustitución de estos componentes, tendrá que hacerse cargo de los gastos de desplazamiento y de mano de obra de dicho servicio.

2

Opcional—Componentes cuya reparación por parte del usuario es opcional. Estos componentes también están diseñados para que puedan ser reparados por el usuario. Sin embargo, si precisa que Hewlett Packard Enterprise realice su sustitución, puede o no conllevar costes adicionales, dependiendo del tipo de servicio de garantía correspondiente al producto.

3

No—Algunos componentes de Hewlett Packard Enterprise no están diseñados para que puedan ser reparados por el usuario. Para que el usuario haga valer su garantía, Hewlett Packard Enterprise pone como condición que un proveedor de servicios autorizado realice la sustitución de estos componentes. Dichos componentes se identifican con la palabra "No" en el catálogo ilustrado de componentes.

1

Verplicht—Onderdelen die de klant zelf moet vervangen. Als u Hewlett Packard Enterprise vraagt deze onderdelen te vervangen, worden er reis- en arbeidskosten voor deze service in rekening gebracht.

2

Optioneel—Onderdelen die de klant zelf kan vervangen. Deze onderdelen zijn ook ontworpen om door de klant zelf te worden vervangen. Als u Hewlett Packard Enterprise verzoekt om deze te vervangen, kan het zijn dat hiervoor extra kosten in rekening worden gebracht, afhankelijk van het soort garantie dat op uw product van toepassing is.

3

Geen—Sommige onderdelen van Hewlett Packard Enterprise zijn niet ontworpen om door de klant zelf te worden vervangen. Om te voldoen aan de garantievoorwaarden eist Hewlett Packard Enterprise dat een geautoriseerde serviceverlener het onderdeel vervangt. Deze onderdelen worden aangeduid met 'Geen' in de geïllustreerde onderdelencatalogus.

1

Obrigatório—Peças cujo reparo feito pelo cliente é obrigatório. Se desejar que a Hewlett Packard Enterprise substitua essas peças, serão cobradas as despesas de transporte e mão-de-obra do serviço.

2

Opcional—Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o reparo feito pelo cliente. No entanto, se desejar que a Hewlett Packard Enterprise as substitua, pode haver ou não a cobrança de taxa adicional, dependendo do tipo de serviço de garantia destinado ao produto.

3

Não—Algumas peças da Hewlett Packard Enterprise não são projetadas para o reparo feito pelo cliente. A fim de cumprir a garantia do cliente, a Hewlett Packard Enterprise exige que um técnico autorizado substitua a peça. Essas peças estão identificadas com a marca "No" (Não), no catálogo de peças ilustrado.

Illustrated parts catalog 16

Item

Description

Spare part number

Customer self

1

Power shelf

—

2

Power management module

747329-001

Mandatory1

3

AC input module

—

a) Single-phase module

413494-001

Mandatory1

b) Three-phase module

413495-001

Mandatory1

Power shelf components

repair (on page 5)

Illustrated parts catalog 17

Item Description Spare part number Customer self

repair (on page 5)

c) Three-phase module (non-US)

413496-001

Mandatory1 4

Power supplies

—

a) 2450W Platinum Power Supply

588733-001

Mandatory1

b) 2650W Platinum Power Supply

733830-001

Mandatory1 5

Power cables

—

a) DC, 116.84 cm (46.00 in)

746090-001

Mandatory1

b) DC, 98.43 cm (38.75 in)

746088-001

Mandatory1

c) DC, 86.36 cm (34.00 in)

746087-001

Mandatory1

d) AC, 2.00 m (78.74 in)

747034-001

Mandatory1 6

Power cable retention brackets, left and right*

490992-001

Mandatory1

7

Power shelf rack rail kit*

747330-001

Mandatory1

*Not shown

1

Mandatory—Parts for which customer self repair is mandatory. If you request Hewlett Packard Enterprise to replace these parts, you will be charged for the travel and labor costs of this service.

2

Optional—Parts for which customer self repair is optional. These parts are also designed for customer self repair. If, however, you require that Hewlett Packard Enterprise replace them for you, there may or may not be additional charges, depending on the type of warranty service designated for your product.

3

No—Some Hewlett Packard Enterprise parts are not designed for customer self repair. In order to satisfy the customer warranty, Hewlett Packard Enterprise requires that an authorized service provider replace the part. These parts are identified as "No" in the Illustrated Parts Catalog.

1

Obligatoire—Pièces pour lesquelles le client doit procéder lui-même aux réparations. Si vous demandez à Hewlett Packard Enterprise de procéder au remplacement de ces pièces, les frais de transport et de main d’œuvre pour ce service vous seront facturés.

2

Facultatif—Pièces pour lesquelles une réparation par le client est facultative. Ces pièces sont également conçues pour que le client puisse procéder lui-même aux réparations. Cependant, les frais supplémentaires engendrés par le remplacement de ces pièces par Hewlett Packard Enterprise dépendent du type de service de garantie désigné pour votre produit.

3

Non—Certaines pièces Hewlett Packard Enterprise ne sont pas conçues pour être remplacées par le client. Afin de se conformer aux exigences de la garantie la garantie du client, Hewlett Packard Enterprise demande à un fournisseur de services agréé de procéder au remplacement de la pièce. Ces pièces sont signaléespar le mot « Non » dans le Catalogue de pièces illustré.

1

Obbligatorio—Parti per le quali il cliente è tenuto a effettuare autonomamente la riparazione. Se si richiede l'intervento di Hewlett Packard Enterprise per la sostituzione di queste parti, al cliente verranno addebitate le spese di viaggio e manodopera dell'operazione.

2

Facoltativo—Parti per le quali la riparazione in autonomia da parte del cliente è facoltativa. Queste parti sono progettate per consentire anche la riparazione da parte del cliente. Tuttavia, se il cliente richiedel'intervento di Hewlett Packard Enterprise per la sostituzione, potrebbero essere addebitate spese aggiuntive a seconda del tipo di garanzia in assistenza previsto per il prodotto.

3

No—Alcune parti Hewlett Packard Enterprise non sono progettate la riparazione in autonomia da parte del cliente. In base a quanto previsto dalla garanzia per il cliente, Hewlett Packard Enterprise richiede l'intervento di un tecnico autorizzato per la sostituzione della parte. Queste parti sono contrassegnate con"No"nel catalogo parti illustrato.

1

Zwingend—Teile, für die das Customer Self Repair-Verfahren zwingend vorgegeben ist. Wenn Sie den Austausch dieser Teile von Hewlett Packard Enterprisevornehmen lassen, werden Ihnen die Anfahrt- und Arbeitskosten für diesen Service berechnet.

2

Optional—Teile, für die das Customer Self Repair-Verfahren optional ist. Diese Teile sind auch für Customer Self Repair ausgelegt. Wenn Sie jedoch den Austausch dieser Teile von Hewlett Packard Enterprisevornehmen lassen möchten, können bei diesem Service je nach den für Ihr Produkt vorgesehenen Garantiebedingungen zusätzliche Kosten anfallen.

3

Nein—Einige Hewlett Packard Enterprise Teile sind nicht für Customer Self Repair ausgelegt. Um den Garantieanspruch des Kunden zu erfüllen, muss das Teil von einem Hewlett Packard Enterprise Servicepartner ersetzt werden. Im illustrierten Teilekatalog sind diese Teile mit „No“ bzw. „Nein“ gekennzeichnet.

Illustrated parts catalog 18

1

Obligatorio—Componentes cuya reparación por parte del usuario es obligatoria. Si solicita a Hewlett Packard Enterprise que realice la sustitución de estos componentes, tendrá que hacerse cargo de los gastos de desplazamiento y de mano de obra de dicho servicio.

2

Opcional—Componentes cuya reparación por parte del usuario es opcional. Estos componentes también están diseñados para que puedan ser reparados por el usuario. Sin embargo, si precisa que Hewlett Packard Enterprise realice su sustitución, puede o no conllevar costes adicionales, dependiendo del tipo de servicio de garantía correspondiente al producto.

3

No—Algunos componentes de Hewlett Packard Enterprise no están diseñados para que puedan ser reparados por el usuario. Para que el usuario haga valer su garantía, Hewlett Packard Enterprise pone como condición que un proveedor de servicios autorizado realice la sustitución de estos componentes. Dichos componentes se identifican con la palabra "No" en el catálogo ilustrado de componentes.

1

Verplicht—Onderdelen die de klant zelf moet vervangen. Als u Hewlett Packard Enterprise vraagt deze onderdelen te vervangen, worden er reis- en arbeidskosten voor deze service in rekening gebracht.

2

Optioneel—Onderdelen die de klant zelf kan vervangen. Deze onderdelen zijn ook ontworpen om door de klant zelf te worden vervangen. Als u Hewlett Packard Enterprise verzoekt om deze te vervangen, kan het zijn dat hiervoor extra kosten in rekening worden gebracht, afhankelijk van het soort garantie dat op uw product van toepassing is.

3

Geen—Sommige onderdelen van Hewlett Packard Enterprise zijn niet ontworpen om door de klant zelf te worden vervangen. Om te voldoen aan de garantievoorwaarden eist Hewlett Packard Enterprise dat een geautoriseerde serviceverlener het onderdeel vervangt. Deze onderdelen worden aangeduid met 'Geen' in de geïllustreerde onderdelencatalogus.

1

Obrigatório—Peças cujo reparo feito pelo cliente é obrigatório. Se desejar que a Hewlett Packard Enterprise substitua essas peças, serão cobradas as despesas de transporte e mão-de-obra do serviço.

2

Opcional—Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o reparo feito pelo cliente. No entanto, se desejar que a Hewlett Packard Enterprise as substitua, pode haver ou não a cobrança de taxa adicional, dependendo do tipo de serviço de garantia destinado ao produto.

3

Não—Algumas peças da Hewlett Packard Enterprise não são projetadas para o reparo feito pelo cliente. A fim de cumprir a garantia do cliente, a Hewlett Packard Enterprise exige que um técnico autorizado substitua a peça. Essas peças estão identificadas com a marca "No" (Não), no catálogo de peças ilustrado.

Illustrated parts catalog 19

Removal and replacement procedures

Required tools

You need the following items for some procedures:

• T-10 Torx screwdriver

• T-15 Torx screwdriver

Preparation procedures

To access some components and perform certain service procedures, you might need to perform one or more of the following procedures:

• Power down the server tray ("Power down the server" on page 20).

• Remove the server tray ("Remove the server" on page 20).

• Remove the chassis from the rack (on page 22).

Power down the server

• Install the chassis into the rack (on page 24).

Before powering down the server for any upgrade or maintenance procedures, perform a backup of critical server data and programs.

IMPORTANT: When the server is in standby mode, auxiliary power is still being provided to the system.

To power down the server, use one of the following methods:

• Press and release the Power On/Standby button.

This method initiates a controlled shutdown of applications and the OS before the server enters standby mode.

• Press and hold the Power On/Standby button for more than 4 seconds to force the server to enter

standby mode.

This method forces the server to enter standby mode without properly exiting applications and the OS. If an application stops responding, you can use this method to force a shutdown.

• Use a virtual power button selection through iLO.

This method initiates a controlled remote shutdown of applications and the OS before the server enters standby mode.

Before proceeding, verify the server is in standby mode by observing that the system power LED is

Remove the server

amber.

CAUTION: To prevent improper cooling and thermal damage, operate servers only when the open side of the server is enclosed by either another server, a divider, or the chassis wall.

Removal and replacement procedures 20

IMPORTANT: When removing a server from an even numbered bay that remains unoccupied by another server for an extended period of time, the performance of the server installed in the bay to the immediate left may be impacted.

1. Power down the server (on page 20).

2. Disconnect all peripheral cables from the server.

3. Remove the server. If removing a server from an even-numbered bay, then do one of the following:

o Power down the associated odd-numbered server until the even-numbered server is installed

("Power down the server" on page 20).

o Install the service tray in the even-numbered bay until the server can be reinstalled ("Install the

service tray" on page 23).

4. Place the server on a flat, level work surface.

Remove the management module

1. Power down all servers ("Power down the server" on page 20).

Removal and replacement procedures 21

2.

CAUTION:

Remove the management module.

Remove the chassis from the rack

WARNING: The chassis is very heavy. To reduce the risk of personal injury or damage to the equipment:

• Always use either a lift that can handle the load of the product or at least four people to lift and stabilize the product pieces during assembly, installation, or removal, especially when the chassis is not installed in the rack. An additional person may be required to help align the chassis if the chassis is installed higher than chest level.

• Observe local occupational health and safety requirements and guidelines for manual material handling.

• Hewlett Packard Enterprise recommends removing all installed components from the chassis before installing or moving the chassis.

To remove the chassis:

1. Power down all servers ("Power down the server" on page 20).

2. Remove the management module (on page 21).

To avoid damaging the cable, squeeze the thermal boot on the cable before

disconnecting from the connector.

3. Remove all power: a. Disconnect each power cord from the power source. b. Disconnect each power cord from the chassis.

4. Disconnect all peripheral devices from the server.

5. Remove installed components to reduce the weight of the chassis.

Removal and replacement procedures 22

6.

Remove the screws that secure the chassis to the rail.

7. Remove the chassis from the rack.

Install the service tray

8. Place the chassis on a flat surface.

CAUTION: To prevent improper cooling and thermal damage, operate servers only when the

open side of the server is enclosed by either another server, a divider, or the chassis wall.

CAUTION: To prevent improper cooling and thermal damage, do not operate the chassis unless all bays are populated with a component or a blank.

IMPORTANT: To maintain proper airflow for odd-numbered servers, use the service tray during even-numbered server servicing events only. This tray is not intended for use during normal server operation.

Removal and replacement procedures 23

Install the component as indicated.

WARNING: To avoid risk of personal injury or damage to the equipment, do not stack WARNING: To reduce the risk of personal injury or equipment damage, be sure that the rack

CAUTION:

Install the chassis into the rack

WARNING: The chassis is very heavy. To reduce the risk of personal injury or damage to the equipment, do the following:

• Observe local occupational health and safety requirements and guidelines for manual material handling.

• Get help to lift and stabilize the product during installation or removal, especially when the product is not fastened to the rails. The chassis weighs more than 97.98 kg (216.00 lb), so at least four people must lift the chassis into the rack together. An additional person may be required to help align the chassis if the chassis is installed higher than chest level.

anything on top of rail-mounted equipment or use it as a work surface when extended from the rack.

WARNING: To reduce the risk of personal injury or damage to the equipment, be sure that:

• The rack is bolted to the floor using the concrete anchor kit.

• The leveling feet extend to the floor.

• The full weight of the rack rests on the leveling feet.

• The racks are coupled together in multiple rack installations.

• Only one component is extended at a time. If more than one component is extended, a rack

might become unstable.

is adequately stabilized before installing the chassis.

Always plan the rack installation so that the heaviest item is on the bottom of the

rack. Install the heaviest item first, and continue to populate the rack from the bottom to the top.

Be sure to keep the product parallel to the floor when installing the chassis. Tilting

the product up or down could result in damage to the slides.

Removal and replacement procedures 24

CAUTION: Hewlett Packard Enterprise has not tested or validated the Apollo a6000 Chassis with any third-party racks. Before installing the Apollo a6000 Chassis in a third-party rack, be sure to properly scope the limitations of the rack. Before proceeding with the installation, consider the following:

• You must fully understand the static and dynamic load carrying capacity of the rack and be sure that it can accommodate the weight of the Apollo a6000 Chassis.

• Be sure sufficient clearance exists for cabling, installation and removal of the chassis, and

To install the chassis:

actuation of the rack doors.

WARNING: To reduce the risk of personal injury or equipment damage, be sure that the rack is adequately stabilized before installing the chassis.

1. Install the chassis into the rack.

2. Secure the chassis to the rack.

Removal and replacement procedures 25

Installing a server

CAUTION: To prevent improper cooling and thermal damage, operate servers only when the open side of the server is enclosed by either another server, a divider, or the chassis wall.

When installing servers in the chassis, observe the following guidelines to ensure proper air flow:

• Always populate the enclosure from right to left, beginning with bay 10.

• Operate servers only when the open side of the server is enclosed by either another server, a

divider, or the chassis wall.

To install the component:

1. Prepare the server for installation.

2. Install the server. When seated properly, the server will be flush with the front of the chassis and the

release lever will close completely without resistance.

Removal and replacement procedures 26

Installing the power shelf

CAUTION: To prevent damage to the component, power down the chassis and disconnect all power cords before removing or installing the component.

To install the component:

1. Install the power shelf rack rails into the rack. For more information, see the HPE Apollo 6000 Power

Shelf Rack Rail in HPE Racks Installation Instructions.

2. Install the power shelf.

3. Secure the power shelf to the rack.

Removal and replacement procedures 27

4.

NOTE: If additional clearance is required to install power cables, loosen the thumb screw on

Install the power supplies into the power shelf, if needed.

either side of the shelf and slide the shelf out while installing the cables. Use caution to avoid

5. Remove the power supply vent cover.

6. Install the 12V DC power cables.

bending the shelf.

a. Insert the cable through the wide opening on either end of the power shelf, and then connect it to

the appropriate connector.

Removal and replacement procedures 28

b.

Slide the cables toward the center, allowing them to straighten and hang from the rear of the power shelf.

7. Install the cable guard.

NOTE: Cables are removed for clarity.

Removal and replacement procedures 29

8.

Install the power supply vent cover to protect the power supply vents.

Safety considerations

Preventing electrostatic discharge

Symbols on equipment

Before performing service procedures, review all the safety information.

To prevent damaging the system, be aware of the precautions you need to follow when setting up the system or handling parts. A discharge of static electricity from a finger or other conductor may damage system boards or other static-sensitive devices. This type of damage may reduce the life expectancy of the device.

To prevent electrostatic damage:

• Avoid hand contact by transporting and storing products in static-safe containers.

• Keep electrostatic-sensitive parts in their containers until they arrive at static-free workstations.

• Place parts on a grounded surface before removing them from their containers.

• Avoid touching pins, leads, or circuitry.

• Always be properly grounded when touching a static-sensitive component or assembly.

The following symbols may be placed on equipment to indicate the presence of potentially hazardous conditions.

This symbol indicates the presence of hazardous energy circuits or electric shock hazards. Refer all servicing to qualified personnel. WARNING: To reduce the risk of injury from electric shock hazards, do not open this enclosure. Refer all maintenance, upgrades, and servicing to qualified personnel.

This symbol indicates the presence of electric shock hazards. The area contains no user or field serviceable parts. Do not open for any reason. WARNING: To reduce the risk of injury from electric shock hazards, do not open this enclosure.

Removal and replacement procedures 30

This symbol on an RJ-45 receptacle indicates a network interface connection. WARNING: To reduce the risk of electric shock, fire, or damage to the equipment, do not plug telephone or telecommunications connectors into this receptacle.

This symbol indicates the presence of a hot surface or hot component. If this surface is contacted, the potential for injury exists. WARNING: To reduce the risk of injury from a hot component, allow the surface to cool before touching.

This symbol indicates that the component exceeds the recommended weight for one

#*!<unassigned_

variable>!*#

#*!<unassigned_

variable>!*#

individual to handle safely. WARNING: To reduce the risk of personal injury or damage to the equipment, observe local occupational health and safety requirements and guidelines for manual material handling.

These symbols, on power supplies or systems, indicate that the equipment is supplied by multiple sources of power. WARNING: To reduce the risk of injury from electric shock, remove all power cords to completely disconnect power from the system.

Warnings and cautions

Before installing a chassis, be sure that you understand the following warnings and cautions.

WARNING: To reduce the risk of electric shock or damage to the equipment:

• Do not disable the power cord grounding plug. The grounding plug is an important safety feature.

• Connect the power cord into a grounded (earthed) electrical outlet that is easily accessible at all times.

• Disconnect the power cord from the power supply to disconnect power to the equipment.

• Do not route the power cord where it can be walked on or pinched by items placed against

it. Pay particular attention to the plug, electrical outlet, and the point where the cord extends from the chassis.

CAUTION: Do not operate the chassis for long periods with the access panel open or removed. Operating the chassis in this manner results in improper airflow and improper cooling that can lead to thermal damage.

Chassis procedures

System fans

This section provides removal and replacement procedures for chassis components.

CAUTION: To avoid chassis shutdown, a fan must be replaced within 60 seconds of being removed.

When removing or replacing a fan, observe the following guidelines:

• Five fans ship standard with the chassis. To boot and operate the chassis, all five fans must be

installed and operating.

Removal and replacement procedures 31

• Each fan contains two rotors. If one rotor fails, the fan is degraded and continues to operate. The

health LED on the degraded fan changes to red and a management event is logged. The chassis can operate normally with one degraded fan (one failed rotor) until that fan is replaced.

• Always complete the removal and replacement of the new fan within 60 seconds to maintain proper

airflow in the chassis.

• Be sure to order the correct fan spare part number for your chassis. For more information, see

"Chassis system and mechanical components (on page 15)."

Remove the component as indicated.

To replace the component, reverse the removal procedure.

I/O module

I/O modules are specific to each server and are installed in the rear of the chassis.For more information about product features, specifications, options, configurations, and compatibility, see the product QuickSpecs on the Hewlett Packard Enterprise website (http://www.hpe.com/info/qs).

For more information about installing the options for your server, see the server user guide on the Hewlett Packard Enterprise website (http://www.hpe.com/info/Apollo_6000/docs).

To remove the component:

1. Power down the server associated with the I/O module ("Power down the server" on page 20).

2. Remove the server associated with the I/O module ("Remove the server" on page 20).

CAUTION: To prevent electrical damage, always power down the server associated with the

I/O module before installing the I/O module.

CAUTION: Remove the server from the enclosure before installing the I/O module. Failure to do so can result in damage to both components. After the I/O module is installed, install the server.

Removal and replacement procedures 32

3.

Remove the I/O module.

To replace the component, reverse the removal procedure.

Management module

IMPORTANT: Always complete the installation of both power cages before installing the management module.

To remove the component:

1. Power down all servers ("Power down the server" on page 20).

2. Remove the management module.

To replace the component, reverse the removal procedure.

Removal and replacement procedures 33

Power cage

To remove the component:

1. Power down all servers ("Power down the server" on page 20).

2. Remove the management module ("Management module LEDs and buttons" on page 45,

"Management module" on page 33).

3. Remove the power cage.

To replace the component, reverse the removal procedure.

Power backplane

To remove the component:

1. Power down all servers ("Power down the server" on page 20).

2. Disconnect all cables from the chassis.

3. Remove all servers ("Remove the server" on page 20).

4. Remove the management module ("Management module LEDs and buttons" on page 45,

"Management module" on page 33).

5. Remove both power cages ("Power cage" on page 34).

6. Remove all fan modules ("System fans" on page 31).

7. Remove the chassis from the rack (on page 22).

8. Remove the I/O modules ("I/O module" on page 32).

9. Place the chassis on a flat, sturdy surface to support the chassis.

Removal and replacement procedures 34

10.

Remove the chassis rear cage.

11. Remove the power backplane.

To replace the component, reverse the removal procedure.

Power shelf procedures

This section provides removal and replacement procedures for power shelf components.

Removal and replacement procedures 35

Power supplies

Remove the component as indicated.

To replace the component, reverse the removal procedure.

Power cable retention brackets (left and right)

Remove the component as indicated.

To replace the component, reverse the removal procedure.

Power management module

To remove the component:

1. Power down servers installed in the chassis connected to the power shelf ("Power down the server"

on page 20).

2. Remove the safety guard.

3. Remove the DC power cables.

Removal and replacement procedures 36

4.

Remove the power management module.

To replace the component, reverse the removal procedure.

AC input module

To remove the component:

1. Power down servers installed in the chassis connected to the power shelf ("Power down the server"

on page 20).

2. Remove the AC power cables.

3. Remove the safety guard.

4. Remove the DC power cables.

5. Remove all power supplies ("Power supplies" on page 36).

6. Remove the power management module ("Power management module" on page 36).

7. Loosen the three screws on the AC input module.

Removal and replacement procedures 37

8.

Remove the AC input module.

To replace the component, reverse the removal procedure.

Removal and replacement procedures 38

Diagnostic tools

Troubleshooting resources

The HPE ProLiant Gen9 Troubleshooting Guide, Volume I: Troubleshooting provides procedures for resolving common problems and comprehensive courses of action for fault isolation and identification, issue resolution, and software maintenance on ProLiant servers and server blades. To view the guide, select a language:

• English (http://www.hpe.com/support/Gen9_TSG_en)

• French (http://www.hpe.com/support/Gen9_TSG_fr)

• Spanish (http://www.hpe.com/support/Gen9_TSG_es)

• German (http://www.hpe.com/support/Gen9_TSG_de)

• Japanese (http://www.hpe.com/support/Gen9_TSG_ja)

• Simplified Chinese (http://www.hpe.com/support/Gen9_TSG_zh_cn)

The HPE ProLiant Gen9 Troubleshooting Guide, Volume II: Error Messages provides a list of error messages and information to assist with interpreting and resolving error messages on ProLiant servers and server blades. To view the guide, select a language:

• English (http://www.hpe.com/support/Gen9_EMG_en)

• French (http://www.hpe.com/support/Gen9_EMG_fr)

• Spanish (http://www.hpe.com/support/Gen9_EMG_es)

• German (http://www.hpe.com/support/Gen9_EMG_de)

• Japanese (http://www.hpe.com/support/Gen9_EMG_ja)

• Simplified Chinese (http://www.hpe.com/support/Gen9_EMG_zh_cn)

Product QuickSpecs

For more information about product features, specifications, options, configurations, and compatibility, see the product QuickSpecs on the Hewlett Packard Enterprise website (http://www.hpe.com/info/qs).

Integrated Management Log

The IML records hundreds of events and stores them in an easy-to-view form. The IML timestamps each event with 1-minute granularity.

You can view recorded events in the IML in several ways, including the following:

• From within HPE SIM

• From within HPE UEFI System Utilities

• From within the Embedded UEFI shell

• From within operating system-specific IML viewers:

o For Windows: IML Viewer

o For Linux: IML Viewer Application

Diagnostic tools 39

• From within the iLO web interface

• From within HPE Insight Diagnostics (on page 40)

HPE Insight Diagnostics

The Insight Diagnostics is a proactive server management tool, available in both offline and online versions, that provides diagnostics and troubleshooting capabilities to assist IT administrators who verify server installations, troubleshoot problems, and perform repair validation.

The Insight Diagnostics Offline Edition performs various in-depth system and component testing while the OS is not running. To run this utility, boot the server using Intelligent Provisioning.

The Insight Diagnostics Online Edition is a web-based application that captures system configuration and other related data needed for effective server management. Available in Microsoft Windows and Linux versions, the utility helps to ensure proper system operation.

For more information or to download the utility, see the Hewlett Packard Enterprise website

Insight Diagnostics survey functionality

(http://www.hpe.com/servers/diags).The Insight Diagnostics Online Edition is also available in the SPP.

HPE Insight Diagnostics (on page 40) provides survey functionality that gathers critical hardware and software information on ProLiant servers.

This functionality supports operating systems that are supported by the server. For operating systems supported by the server, see the Hewlett Packard Enterprise website (http://www.hpe.com/info/supportos).

If a significant change occurs between data-gathering intervals, the survey function marks the previous information and overwrites the survey data files to reflect the latest changes in the configuration.

Survey functionality is installed with every Intelligent Provisioning-assisted HPE Insight Diagnostics installation, or it can be installed through the SPP.

Erase Utility

CAUTION: Perform a backup before running the Erase Utility. The utility sets the system to its original factory state, deletes the current hardware configuration information, including array setup and disk partitioning, and erases all connected hard drives completely. Before using this

Use the Erase Utility to erase drives and Active Health System logs, and to reset UEFI System Utilities settings. Run the Erase Utility if you must erase the system for the following reasons:

• You want to install a new operating system on a server with an existing operating system.

• You encounter an error when completing the steps of a factory-installed operating system

To access the Erase Utility, click the Perform Maintenance icon from the Intelligent Provisioning home screen, and then select Erase.

For more information about the Erase Utility, see the Intelligent Provisioning User Guide on the Hewlett Packard Enterprise website (http://www.hpe.com/info/intelligentprovisioning/docs).

utility, see the instructions in the Intelligent Provisioning User Guide.

installation.

Diagnostic tools 40

HPE Smart Storage Administrator

The HPE SSA is a configuration and management tool for HPE Smart Array controllers. Starting with HPE ProLiant Gen8 servers, HPE SSA replaces ACU with an enhanced GUI and additional configuration features.

The HPE SSA exists in three interface formats: the HPE SSA GUI, the HPE SSA CLI, and HPE SSA Scripting. Although all formats provide support for configuration tasks, some of the advanced tasks are available in only one format.

Some HPE SSA features include the following:

• Supports online array capacity expansion, logical drive extension, assignment of online spares, and

RAID or stripe size migration

• Provides diagnostic and SmartSSD Wear Gauge functionality on the Diagnostics tab

• For supported controllers, provides access to additional features.

For more information about HPE SSA, see the Hewlett Packard Enterprise website (http://www.hpe.com/support/ssa).

ProLiant Power Interface Control Utility

HPE ProLiant Power Interface Control Utility is a command-line utility performing power display and control power functions for the chassis. You can use the utility and the embedded Power Management Controller to set different power levels or chassis power capping.

The utility provides the following:

• Chassis fan controls

• Chassis power control

• Server fans and power through BMC, iLO, and BIOS

• Capability to power up servers based on power capacity

• Power emergency break support

• Capability to set the chassis power level through PPIC utilities with BMC and iLO

For more information or to download the ProLiant Power Interface Control Utility, see the Hewlett Packard Enterprise website (http://www.hpe.com/support/ppicu_dr).

HPE Advanced Power Manager

HPE APM is a point of contact for system administration.

To install, configure, and access APM, see the HPE Advanced Power Manager User Guide on the Hewlett Packard Enterprise website (http://www.hpe.com/support/hpesc).

Diagnostic tools 41

Component identification

1

I/O modules (10)

2

Fan assemblies (5)

3

Power cage (Right)

4

Management module

5

Power cage (Left)

Server tray bay numbering

Rear panel components

Item Description

Component identification 42

Fan assembly bay numbering

Off

The fan is working or the power is off.

Solid amber

The fan has failed.

The chassis has five fan assemblies located in the rear of the chassis. The following figure identifies the fan assemblies by device number.

Fan LED

Status Description

Component identification 43

Management module components

Item

Description

Label

1

Management connector

MGMT

2

Reserved

SLAPM1

3

HPE APM connector

SLAPM2

4

iLO network 1 connector

— 5 iLO network 2 connector

—

IMPORTANT: Do not connect both iLO ports to the network at the same time. Only one iLO port can be connected to the network, while the other iLO port can be used only as a connection to a second enclosure. Having both ports connected at the same time results in a loopback condition.

IMPORTANT: If you have an APM connected to an Apollo a6000 Chassis, do not connect the iLO port of the APM and the iLO port of the enclosure to the network at the same time. Having both ports connected at the same time results in a loopback condition.

Component identification 44

Management module LEDs and buttons

Item

Description

1

UID LED

2

iLO network 1 link LED

3

iLO network 1 activity LED

4

iLO network 2 link LED

5

iLO network 2 activity LED

I/O module bay numbering

I/O modules are specific to each server and are installed in the rear of the chassis.

The chassis has ten I/O module bays located in the rear of the chassis.

For more information about product features, specifications, options, configurations, and compatibility, see the product QuickSpecs on the Hewlett Packard Enterprise website (http://www.hpe.com/info/qs).

Power shelf rear panel components

Component identification 45

1

Power management connectors (6)

2

APM module connector (PDM)

3

AC input module power connectors (6)

(green)

(amber)

Off

No AC power to the power supply

On

Off

Normal

Off

On

Power supply failure

NOTE: The single-phase power shelf is shown below. A three-phase power shelf is also available.

Item Description

Power supply LEDs

Power LED 1

Fault LED 2

Condition

Component identification 46

Cabling

WARNING: Be sure that all circuit breakers are locked in the off position before connecting

CAUTION:

Cabling overview

any power components.

To avoid damaging the fiber cables, do not drape cables from one side of the rack

to the other and do not run cables over a hard corner or edge.

To avoid damaging the cable, squeeze the thermal boot on the cable before

disconnecting from the connector.

After the hardware is installed, complete the following cabling procedures:

1. Connecting the chassis to a power shelf

2. Connecting the optional APM module ("Connecting the optional HPE APM module" on page 50)

3. Connecting power cables and applying power to the chassis (on page 51)

Connecting the chassis to a power shelf

IMPORTANT: To complete this procedure, be sure to locate the power management cable (part number 745919-001).

1. Connect the power cables from the chassis power cage to the power shelf.

2. Connect the power management cable to the chassis management module with the cable's plastic

tab facing up.

CAUTION: To prevent damage to the power management cable, release the cable by pressing the latches when disconnecting, instead of pulling directly.

IMPORTANT: When connecting the power management cable to the chassis management module and the power shelf, be sure to install the cable with the plastic tab on the top of the connector. Failure to install the cable properly can result in performance and reporting issues.

Cabling 47

CAUTION:

3. Connect the power management cable to the power shelf with the cable's plastic tab facing up.

pressing the latches when disconnecting, instead of pulling directly.

IMPORTANT: When connecting the power management cable to the chassis management module and the power shelf, be sure to install the cable with the plastic tab on the top of the connector. Failure to install the cable properly can result in performance and reporting issues.

To prevent damage to the power management cable, release the cable by

The examples below represent possible configurations for cabling the system. The power cables are shown in blue and the power management cables are shown in green.

Cabling 48

• Connecting three chassis to one power shelf

Cabling 49

• Connecting four chassis to one power shelf

Cable quantity and length are determined by the configuration of components. For more information, see the Hewlett Packard Enterprise Power Advisor (http://www.hpe.com/info/hpepoweradvisor).

Example configurations

Configuration examples can be calculated using the Hewlett Packard Enterprise Power Advisor Tool (http://www.hpe.com/info/hpepoweradvisor). This tool is designed for facilities planning purposes only. Values obtained from the tool are based on worst case loads. Whenever possible, Hewlett Packard Enterprise recommends using actual measurements in configuration planning. Measurements must be made with the intended configuration, application loading, and ambient environment.

Actual power usage will vary, depending on application loading, ambient temperature, and other factors.

Connecting the optional HPE APM module

1. Connect the APM to the network (shown in green).

2. Connect the APM to the chassis (shown in red).

Cabling 50

3.

IMPORTANT: If you have an APM connected to an Apollo a6000 Chassis, do not connect the

Connect the APM to the power shelf (shown in blue).

iLO port of the APM and the iLO port of the enclosure to the network at the same time. Having both ports connected at the same time results in a loopback condition.

Connecting power cables and applying power to the chassis

1. Connect the DC power cable to the power shelf.

Cabling 51

2.

Connect the AC power cables to the power source (UPS or wall outlet) or to an installed PDU.

Cabling 52

Troubleshooting

General troubleshooting procedures

Many problems can be resolved by starting with the following:

• Verify no loose connections (on page 53) exist.

• Search for and review any existing service notifications (on page 53).

• Power cycle the chassis ("Power cycle the HPE Apollo a6000 Chassis" on page 53).

Loose connections

The first step to troubleshooting any issue is to verify that no loose connections exist. Verify the following:

• Be sure all power cords are securely connected.

• Be sure all cables are properly routed and securely connected for all external and internal

components.

• Remove and check all data and power cables for damage. Be sure no cables have bent pins or

damaged connectors.

• Be sure each device is properly seated. Avoid bending or flexing circuit boards when reseating

components.

• If a device has latches, be sure they are completely closed and locked. If screws are integrated into

the latch, be sure the screws are tightened properly.

• If problems continue to occur, remove and reinstall each device, checking the connectors and

sockets for bent pins or other damage.

Service notifications

Service notifications are created to provide solutions for known issues with HPE ProLiant servers. Check to see if your ProLiant server issue is covered by an existing service notification.

To search for service notifications, see the Hewlett Packard Enterprise Support Center (http://www.hpe.com/info/hpesc). Enter the product name or number, and then click Go. Select Advisories, Bulletins & Notices. The complete list of documents is displayed.

Power cycle the HPE Apollo a6000 Chassis

Many issues that require troubleshooting will require that the power be removed and re-applied to the chassis. The preferred method for power cycling the chassis is to turn off and on the AC power input to the power shelf. Since multiple chassis are often connected to one power shelf, this will result in power being removed from all chassis attached to the power shelf.

To power cycle a single chassis:

1. Power down all servers ("Power down the server" on page 20).

Troubleshooting 53

2.

Disengage the server from the chassis. The server can remain in the bay, but must be disengaged from the backplane.

3. After all servers are disengaged, remove the management module ("Management module LEDs and

buttons" on page 45, "Management module" on page 33).

4. Remove both power cages ("Power cage" on page 34).

5. Wait for a least 20 seconds before continuing to the next step.

6. Install both power cages ("Power cage" on page 34).

7. Install the management module ("Management module LEDs and buttons" on page 45,

"Management module" on page 33).

8. Install the server into the chassis ("Installing a server" on page 26).

Depending on the issue, you may need to install each server one at a time and let each server power up completely before installing the next server. For other issues, you may install all server quickly and without letting the prior server power on.

9. Verify that the system power LED on the Power On/Standby button illuminates green after power on.

For more LED information, see the server user guide on the Hewlett Packard Enterprise website (http://www.hpe.com/info/Apollo_6000/docs).

a. If the system power LED on the Power On/Standby button is amber and does not turn green,

press the Power On/Standby button.

b. If the system power button remains amber after pressing the Power On/Standby button, then

continue to "Server does not power on when power is applied to the chassis or when the server is installed into a chassis that has power applied (on page 54)."

Server does not power on when power is applied to the chassis or when the server is installed into a chassis that has power applied

Description: The server does not power on when power is applied to the chassis or when the server is installed into a chassis that has power applied.

Cause: The chassis management module is unable to communicate with the server after the server is installed.

Action:

Troubleshooting 54

1.

Observe the entire chassis for at least 25 minutes. Check to see if all of the servers within the chassis reboot at the same time at some point within the 25 minute window.If not, proceed as follows.

2. Power cycle the Apollo a6000 Chassis ("Power cycle the HPE Apollo a6000 Chassis" on page 53).

3. If power cycling the chassis does not resolve the problem, power down and remove one of the

operational servers from the chassis. Install the operational server in the slot (or slots) that are not powering on properly.

4. If the known good server powers on, then power down and remove the operational server. Install it in

the original slot. Then, install the original (non-working) server back in the failing slot. If it still does not power up, remove the tray and remove the CMOS battery for at least 20 minutes to clear out the system NVRAM, then install the battery and install the server. Depending on the server installed, there can be more than one battery. If this does not work, replace the tray system board.

5. If the known good tray does not power up in the failing slots, replace the management module with a

known good management module (spare part number is 738747-001).

Troubleshooting 55

Specifications

Height

22.02 cm (8.67 in)

Depth

86.23 cm (33.95 in)

Width

44.81 cm (17.64 in)

97.98 kg (216.00 lb)

25.85 kg (57.00 lb) Temperature range*

—

Operating

10°C to 35°C (50°F to 95°F)

Non-operating

-30°C to 60°C (-22°F to Maximum Wet bulb temperature

—

28ºC (82.4ºF)

38.7ºC (101.7ºF) (non-condensing)**

— Operating

10% to 90%

Non-operating

5% to 95%

Specification

Value

Height

6.47 cm (2.55 in)

Depth

78.44 cm (30.88 in)

Width

44.81 cm (17.64 in)

27.22 kg (60.00 lb)

9.07 kg (20.00 lb)

Chassis specifications

Specification Value

Weight, fully loaded

Weight, empty

Chassis environmental specifications

Specification Value

140°F)

Operating

Non-operating

Relative humidity

* All temperature ratings shown are for sea level. An altitude derating of 1°C per 304.8 m (1.8°F per 1000 ft) to 3048 m (10,000 ft) is applicable. No direct sunlight allowed. Upper operating limit is 3,048 m (10,000 ft) or 70 kPa/10.1 psia. Upper non-operating limit is 9,144 m (30,000 ft). ** Storage maximum humidity of 95% is based on a maximum temperature of 45°C (113°F). Altitude maximum for storage corresponds to a pressure minimum of 70 kPa (10.1 psia).

Power shelf specifications

Weight, fully loaded

Weight, empty

Specifications 56

Hot-plug power supply calculations

Specification

Value

12V from power supplies to Minimum (V)

+11.907

Nom (V)

+12.25

Maximum (V)

+12.593

% Reg

+2.8%/-2.8%

Specification

HPE 2450W Platinum Hot Plug

HPE 2650W Platinum Hot Plug

IEC-320 C19-C20

IEC-320 C19-C20 Output

2450 W per power supply

2650 W per power supply

Rated input voltage

200 VAC to 240 VAC

Rated input frequency

50 Hz to 60 Hz

13.2 A at 200 VAC

14.4 A at 200 VAC

power supply (maximum)

2640 VA

2880 VA

Redundant Power Supply

NEMA L15-30p

NEMA L15-30p Output

2450 W per phase

2650 W per phase

For hot-plug power supply specifications and calculators to determine electrical and heat loading for the server, see the Hewlett Packard Enterprise Power Advisor website (http://www.hpe.com/info/rackandpower).

Power specifications

The power requirements for the Apollo a6000 Chassis are met by the following components:

• HPE 2450W Platinum Hot Plug Redundant Power Supply

• HPE 2650W Platinum Hot Plug Redundant Power Supply

• Apollo 6000 Power Shelf

• AC Input Module

DC power

Single-phase power

• Power Management Module

Output

Power cord

Input requirements

system chassis

Redundant Power Supply

2 m (6.5 ft)

Redundant Power Supply

2 m (6.5 ft)

Rated input current per power supply (maximum)

Rated input power per

Three-phase power (North America/Japan)

Specification 2450W Platinum Hot Plug

Power cord

12.7 A at 208 VAC

12.2 A at 220 VAC

3.05 m (10 ft)

13.8 A at 208 VAC

13.1 A at 220 VAC

2650W Platinum Hot Plug

3.05 m (10 ft)

Specifications 57

Redundant Power Supply

200 VAC to 208 VAC line to line

200 VAC to 208 VAC line to line Rated input frequency

50 Hz to 60 Hz

line cord

22.9 A at 200 VAC

25 A at 200 VAC line cord

7920 VA

8640 VA

Specification

2450W Platinum Hot Plug

2650W Platinum Hot Plug

IEC-309 200/380-V to 240/415-V,

Output

2450 W

2650 W

380 VAC to 415 VAC line-to-line*

Rated input frequency

50 Hz to 60 Hz

Maximum input current per line cord

12.2 A at 220/380 VAC

13.1 A at 220/380 VAC line cord

8064 VA

8646 VA

Specification 2450W Platinum Hot Plug

Input requirements

Rated input voltage

Maximum input current per

Maximum input power per

Three-phase power (International)

3-phase delta

22 A at 208 VAC

Redundant Power Supply

Power cords (2)

Input requirements

Rated input voltage

5-pin, 16-A

3.05 m (10 ft)

220 VAC to 240 VAC line-to-neutral 3-phase WYE

2650W Platinum Hot Plug

3-phase delta

24 A at 208 VAC

Redundant Power Supply

5-pin, 16-A

3.05 m (10 ft)

220 VAC to 240 VAC line-to-neutral 3-phase WYE

11.2 A at 240/415 VAC

12 A at 240/415 VAC

Maximum input power per

*Rated 220 VAC to 240 VAC line-to-neutral. The enclosure does not operate from higher line-to-line voltage with the WYE wall plug configuration. Input AC modules are configured to provide 220 VAC to 240 VAC to the power supplies in this system.

Specifications 58

Acronyms and abbreviations

ACU

Array Configuration Utility

BMC

baseboard management controller

CSR

Customer Self Repair

HPE APM

HPE Advanced Power Manager

HPE SSA

HPE Smart Storage Administrator

iLO

Integrated Lights-Out

PDU

power distribution unit

PPIC

HPE ProLiant Power Interface Control Utility

RBSU

ROM-Based Setup Utility

SPP

Service Pack for ProLiant

UPS

uninterruptible power system

Acronyms and abbreviations 59

Documentation feedback

Hewlett Packard Enterprise is committed to providing documentation that meets your needs. To help us improve the documentation, send any errors, suggestions, or comments to Documentation Feedback (mailto:docsfeedback@hpe.com). When submitting your feedback, include the document title, part number, edition, and publication date located on the front cover of the document. For online help content, include the product name, product version, help edition, and publication date located on the legal notices page.

Documentation feedback 60

A

Index

error messages 39 examples 50

AC input module 37 ACU (Array Configuration Utility) 41 Array Configuration Utility (ACU) 41

B

bay numbering, fan 43 bay numbering, I/O module 45 buttons 42 buttons, front panel 42

C

cabling 47 cabling, HPE APM module 50 cabling, server 47, 50 cabling, SL-APM module 50 cautions 30, 31 chassis components 42 chassis environmental specifications 56 chassis procedures 24, 31 chassis specifications 56 chassis, install in rack 24 chassis, rear panel components 42 chassis, remove from rack 22 components 15, 20, 42, 45 components, identification 15, 42, 43, 45 components, mechanical 15 components, server 15 configuration of system 50 connectors 42 controller components 42 CSR (customer self repair) 5 customer self repair (CSR) 5

D

diagnosing problems 53 diagnostic tools 39, 40 diagnostics utility 40 dimensions and weight 56 documentation 60 documentation feedback 60

E

electrical 30 electrostatic discharge 30 environmental requirements 56 Erase Utility 40

F

fan LED 43 fan module location 43 fans 31, 43 features 42 firmware upgrade utility, troubleshooting 53 front panel components 42

G

guidelines, troubleshooting 53

H

Hewlett Packard Enterprise Technical Support 5 hot-plug power supply calculations 57 HPE Advanced Power Manager 50, 59 HPE Advanced Power Manager (HPE APM) 39, 41 HPE APM module cabling 50 HPE Insight Diagnostics 40 HPE Insight Diagnostics survey functionality 40 HPE Management Packs 1.2 for MOM 2005,

troubleshooting 53 HPE SIM (HPE Systems Insight Manager) 40 HPE Smart Storage Administrator (HPE SSA) 41 HPE SSA (HPE Smart Storage Administrator) 41 HPE Systems Insight Manager (SIM) 40

I

I/O module 45 I/O module bay numbering 45 I/O module, removing identifying components 42 illustrated parts catalog 15, 17 Insight Diagnostics 40 installing the server 26, 54 Intelligent Provisioning 40

32

L

LEDs, troubleshooting 53 loose connections 53

M

maintenance 20 management module 21, 33, 44, 45 management module components 44

Index 61

management tools 39 mechanical components 15

O

operating systems supported 40

P

part numbers 15 POST error messages 53 power backplane, removing 34 power cable retention brackets 17, 36 power cage, removing 34 power calculator 57 power cord 51 power down the server tray 53, 54 Power Interface Control Utility 41 power management module 36 power protection specifications 56 power shelf components 17, 45 power shelf procedures 35 power shelf, installation 27 power specifications 57, 58 power specifications, single-phase 57 power specifications, three-phase 57, 58 power supplies 36 power supply 36, 57 power up the chassis 53 preparation procedures 20 problem diagnosis 39, 53

Q

QuickSpecs 39

R

server specifications 56 server, powering down 20 server, removal 20 service notifications 53 Service Pack for ProLiant 40 single-phase power specifications 57 spare part numbers 15, 17 specifications 56, 57 specifications, environmental 56 specifications, power 57, 58 specifications, server 56 specifications, server blade 56 static electricity 30 symbols on equipment 30 system components 15 System Erase Utility 40 system fan 31

T

technical support 5

phase power specifications 57, 58

threetroubleshooting 39, 53 troubleshooting resources 39, 42, 47, 56 troubleshooting, firmware upgrade utility 53

U

utilities 39 utility, Power Management Control 41

W

warnings 31 warranty 5 weight 56

RAID configuration 41 rear panel components 42, 45 removal and replacement procedures 20 remove a server 20 removing fans 31 removing server from chassis 22 removing the I/O module 32 removing the power backplane 34 removing the power cage 34 replacement procedures 20, 31, 35 required tools 20

S

safety considerations 30 safety information 30, 31 SAS drives 15 SATA drives 15 server bay numbering 42 server blade components 42 server blade specifications 56

Index 62

HP Apollo a6000 Chassis Maintenance And Service Manual

Abstract

Contents

Customer self repair

Parts only warranty service

Chassis system and mechanical components

Power shelf components

Removal and replacement procedures

Required tools

Preparation procedures

Power down the server

Remove the server

Remove the management module

Remove the chassis from the rack

Install the service tray

Install the chassis into the rack

Installing a server

Installing the power shelf

Safety considerations

Preventing electrostatic discharge

Symbols on equipment

Warnings and cautions

Chassis procedures

System fans

I/O module

Management module

Power cage

Power backplane

Power shelf procedures

Power supplies

Power cable retention brackets (left and right)

Power management module

AC input module

Diagnostic tools

Troubleshooting resources

Product QuickSpecs

Integrated Management Log

HPE Insight Diagnostics

Insight Diagnostics survey functionality

Erase Utility

HPE Smart Storage Administrator

ProLiant Power Interface Control Utility

HPE Advanced Power Manager

Component identification

Server tray bay numbering

Rear panel components

Fan assembly bay numbering

Fan LED

Management module components

Management module LEDs and buttons

I/O module bay numbering

Power shelf rear panel components

Power supply LEDs

Cabling

Cabling overview

Connecting the chassis to a power shelf

Example configurations

Connecting the optional HPE APM module

Connecting power cables and applying power to the chassis

Troubleshooting

General troubleshooting procedures

Loose connections

Service notifications

Power cycle the HPE Apollo a6000 Chassis

Server does not power on when power is applied to the chassis or when the server is installed into a chassis that has power applied

Specifications

Chassis specifications

Chassis environmental specifications

Power shelf specifications

Hot-plug power supply calculations

Power specifications

DC power

Single-phase power

Three-phase power (North America/Japan)

Three-phase power (International)

Acronyms and abbreviations

Documentation feedback

Index