HP Apollo 4530 Maintenance And Service Manual

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HPE Apollo 4530 Chassis Maintenance and Service Guide

Abstract

This guide describes identification and maintenance procedures, diagnostic tools, specifications for hardware components, and software for the HPE Apollo 4500 Systems. This guide is for an experienced service technician. Hewlett Packard Enterprise assumes you are qualified in the servicing of computer equipment, trained in recognizing hazards in products, and are familiar with weight and stability precautions.

Part Number: 819246-004a Published: June 2017 Edition: 5

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Notices

The information contained herein is subject to change without notice. The only warranties for Hewlett Packard Enterprise products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. Hewlett Packard Enterprise shall not be liable for technical or editorial errors or omissions contained herein.

Confidential computer software. Valid license from Hewlett Packard Enterprise required for possession, use, or copying. Consistent with FAR 12.211 and 12.212, Commercial Computer Software, Computer Software Documentation, and Technical Data for Commercial Items are licensed to the U.S. Government under vendor's standard commercial license.

Links to third-party websites take you outside the Hewlett Packard Enterprise website. Hewlett Packard Enterprise has no control over and is not responsible for information outside the Hewlett Packard Enterprise website.

Acknowledgments

Microsoft® and Windows® are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.

Linux® is the registered trademark of Linus Torvalds in the U.S. and other countries.

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Customer self repair............................................................................... 6

Illustrated parts catalog........................................................................15

Removal and replacement procedures...............................................23

Mechanical components............................................................................................................. 15

System components................................................................................................................... 17

Required tools.............................................................................................................................23

Preparation procedures.............................................................................................................. 23

Power down the server ................................................................................................... 23

Extend the chassis from the rack..................................................................................... 24

Remove the chassis from the rack ..................................................................................24

Remove the server from the chassis................................................................................26

Remove the access panel................................................................................................26

Install the access panel....................................................................................................27

Open the cable management arm....................................................................................27

Disconnect the cable management arm...........................................................................28

Safety considerations..................................................................................................................28

Preventing electrostatic discharge................................................................................... 28

Symbols on equipment.....................................................................................................29

System warnings and cautions........................................................................................ 29

Removing and replacing the left bezel ear..................................................................................30

Removing and replacing the right bezel ear............................................................................... 31

Removing and replacing the power supply blank....................................................................... 32

Removing and replacing a power supply.................................................................................... 32

Removing and replacing the management module.................................................................... 33

Removing and replacing the HPE Smart Storage Battery ......................................................... 34

Removing and replacing the I/O module.....................................................................................35

Removing and replacing the expansion board............................................................................35

Removing and replacing the system fan.....................................................................................36

Removing and replacing the drive blank.....................................................................................37

Removing and replacing a drive................................................................................................. 38

Removing and replacing the drive backplane............................................................................. 39

Removing and replacing the Discovery services cable...............................................................40

Removing and replacing fan cage with Discovery Services Ear.................................................42

Removing and replacing a midplane assembly.......................................................................... 45

Troubleshooting....................................................................................49

Troubleshooting resources..........................................................................................................49

Diagnostic tools.................................................................................... 50

Product QuickSpecs................................................................................................................... 50

HPE iLO...................................................................................................................................... 50

Active Health System....................................................................................................... 50

HPE ProLiant Pre-boot Health Summary.........................................................................51

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Integrated Management Log............................................................................................ 51

UEFI System Utilities.................................................................................................................. 51

Using UEFI System Utilities............................................................................................. 51

Embedded Diagnostics option......................................................................................... 52

Re-entering the server serial number and product ID...................................................... 52

Insight Diagnostics......................................................................................................................52

Intelligent Provisioning..................................................................................................... 53

HPE Insight Diagnostics survey functionality................................................................... 53

Service Pack for ProLiant.................................................................................................53

HPE Insight Remote Support......................................................................................................53

USB support................................................................................................................................54

External USB functionality................................................................................................54

HPE Smart Storage Administrator.............................................................................................. 54

Automatic Server Recovery........................................................................................................ 54

Identifying components and LEDs......................................................56

Front panel components............................................................................................................. 56

Storage display LEDs.......................................................................................................57

Server front panel components........................................................................................ 58

Server front panel LEDs and buttons............................................................................... 58

Rear panel components..............................................................................................................59

Power supply LEDs .........................................................................................................60

Management module components...................................................................................61

Management module LEDs..............................................................................................61

I/O module components................................................................................................... 62

I/O module LEDs..............................................................................................................63

PCIe slot definitions (standard I/O module)..................................................................... 63

PCIe slot definitions (I/O module with x16 riser option)................................................... 64

HPE Smart Array P440 Controller port identification....................................................... 65

HPE H240 Smart Host Bus Adapter port identification.................................................... 66

I/O module power connector identification....................................................................... 66

LFF drive bay numbering............................................................................................................ 67

LFF drive LED definitions............................................................................................................67

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Cabling...................................................................................................69

Cabling the chassis.....................................................................................................................69

Installing the cable management arm.............................................................................. 69

Converting the cable management arm for opposite side mounting................................71

I/O module option cabling................................................................................................ 72

HPE Smart Array P440 Controller cabling............................................................ 73

HPE H240 Smart Host Bus Adapter cabling......................................................... 73

Specifications........................................................................................74

Environmental specifications ..................................................................................................... 74

Chassis specifications ................................................................................................................74

Power supply specifications........................................................................................................74

HPE 800W Flex Slot Platinum Hot-plug Power Supply....................................................75

HPE 800W Flex Slot -48VDC Hot-plug Power Supply.....................................................75

HPE 800W Flex Slot Titanium Plus Hot-plug Power Supply............................................77

HPE 800W Flex Slot Universal Hot-plug Power Supply...................................................77

HPE 1400W Flex Slot Platinum Plus Hot-plug Power Supply..........................................78

Hot-plug power supply calculations............................................................................................ 79

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Acronyms and abbreviations...............................................................80

Documentation feedback..................................................................... 82

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Customer self repair

Hewlett Packard Enterprise products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for greater flexibility in performing defective parts replacement. If during the diagnosis period Hewlett Packard Enterprise (or Hewlett Packard Enterprise service providers or service partners) identifies that the repair can be accomplished by the use of a CSR part, Hewlett Packard Enterprise will ship that part directly to you for replacement. There are two categories of CSR parts:

• Mandatory—Parts for which customer self repair is mandatory. If you request Hewlett Packard

Enterprise to replace these parts, you will be charged for the travel and labor costs of this service.

• Optional—Parts for which customer self repair is optional. These parts are also designed for customer

self repair. If, however, you require that Hewlett Packard Enterprise replace them for you, there may or may not be additional charges, depending on the type of warranty service designated for your product.

NOTE: Some Hewlett Packard Enterprise parts are not designed for customer self repair. In order to satisfy the customer warranty, Hewlett Packard Enterprise requires that an authorized service provider replace the part. These parts are identified as "No" in the Illustrated Parts Catalog.

Based on availability and where geography permits, CSR parts will be shipped for next business day delivery. Same day or four-hour delivery may be offered at an additional charge where geography permits. If assistance is required, you can call the Hewlett Packard Enterprise Support Center and a technician will help you over the telephone. Hewlett Packard Enterprise specifies in the materials shipped with a replacement CSR part whether a defective part must be returned to Hewlett Packard Enterprise. In cases where it is required to return the defective part to Hewlett Packard Enterprise, you must ship the defective part back to Hewlett Packard Enterprise within a defined period of time, normally five (5) business days. The defective part must be returned with the associated documentation in the provided shipping material. Failure to return the defective part may result in Hewlett Packard Enterprise billing you for the replacement. With a customer self repair, Hewlett Packard Enterprise will pay all shipping and part return costs and determine the courier/carrier to be used.

For more information about the Hewlett Packard Enterprise CSR program, contact your local service provider. For the North American program, go to the Hewlett Packard Enterprise CSR website

Parts only warranty service

Your Hewlett Packard Enterprise Limited Warranty may include a parts only warranty service. Under the terms of parts only warranty service, Hewlett Packard Enterprise will provide replacement parts free of charge.

For parts only warranty service, CSR part replacement is mandatory. If you request Hewlett Packard Enterprise to replace these parts, you will be charged for the travel and labor costs of this service.

Réparation par le client (CSR)

Les produits Hewlett Packard Enterprise comportent de nombreuses pièces CSR (Customer Self Repair = réparation par le client) afin de minimiser les délais de réparation et faciliter le remplacement des pièces défectueuses. Si pendant la période de diagnostic, Hewlett Packard Enterprise (ou ses partenaires ou mainteneurs agréés) détermine que la réparation peut être effectuée à l'aide d'une pièce CSR, Hewlett Packard Enterprise vous l'envoie directement. Il existe deux catégories de pièces CSR :

• Obligatoire—Pièces pour lesquelles la réparation par le client est obligatoire. Si vous demandez à

Hewlett Packard Enterprise de remplacer ces pièces, les coûts de déplacement et main d'œuvre du service vous seront facturés.

• Facultatif—Pièces pour lesquelles la réparation par le client est facultative. Ces pièces sont

également conçues pour permettre au client d'effectuer lui-même la réparation. Toutefois, si vous

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demandez à Hewlett Packard Enterprise de remplacer ces pièces, l'intervention peut ou non vous être facturée, selon le type de garantie applicable à votre produit.

REMARQUE: Certaines pièces Hewlett Packard Enterprise ne sont pas conçues pour permettre au client d'effectuer lui-même la réparation. Pour que la garantie puisse s'appliquer, Hewlett Packard Enterprise exige que le remplacement de la pièce soit effectué par un Mainteneur Agréé. Ces pièces sont identifiées par la mention "Non" dans le Catalogue illustré.

Les pièces CSR sont livrées le jour ouvré suivant, dans la limite des stocks disponibles et selon votre situation géographique. Si votre situation géographique le permet et que vous demandez une livraison le jour même ou dans les 4 heures, celle-ci vous sera facturée. Pour toute assistance, appelez le Centre d’assistance Hewlett Packard Enterprise pour qu’un technicien vous aide au téléphone Dans les documents envoyés avec la pièce de rechange CSR, Hewlett Packard Enterprise précise s'il est nécessaire de lui retourner la pièce défectueuse. Si c'est le cas, vous devez le faire dans le délai indiqué, généralement cinq (5) jours ouvrés. La pièce et sa documentation doivent être retournées dans l'emballage fourni. Si vous ne retournez pas la pièce défectueuse, Hewlett Packard Enterprise se réserve le droit de vous facturer les coûts de remplacement. Dans le cas d'une pièce CSR, Hewlett Packard Enterprise supporte l'ensemble des frais d'expédition et de retour, et détermine la société de courses ou le transporteur à utiliser.

Pour plus d'informations sur le programme CSR de Hewlett Packard Enterprise, contactez votre Mainteneur Agrée local. Pour plus d'informations sur ce programme en Amérique du Nord, consultez le site Web Hewlett Packard Enterprise.

Service de garantie "pièces seules"

Votre garantie limitée Hewlett Packard Enterprise peut inclure un service de garantie "pièces seules". Dans ce cas, les pièces de rechange fournies par Hewlett Packard Enterprise ne sont pas facturées.

Dans le cadre de ce service, la réparation des pièces CSR par le client est obligatoire. Si vous demandez à Hewlett Packard Enterprise de remplacer ces pièces, les coûts de déplacement et main d'œuvre du service vous seront facturés.

Riparazione da parte del cliente

Per abbreviare i tempi di riparazione e garantire una maggiore flessibilità nella sostituzione di parti difettose, i prodotti Hewlett Packard Enterprise sono realizzati con numerosi componenti che possono essere riparati direttamente dal cliente (CSR, Customer Self Repair). Se in fase di diagnostica Hewlett Packard Enterprise (o un centro di servizi o di assistenza Hewlett Packard Enterprise) identifica il guasto come riparabile mediante un ricambio CSR, Hewlett Packard Enterprise lo spedirà direttamente al cliente per la sostituzione. Vi sono due categorie di parti CSR:

• Obbligatorie—Parti che devono essere necessariamente riparate dal cliente. Se il cliente ne affida la

riparazione ad Hewlett Packard Enterprise, deve sostenere le spese di spedizione e di manodopera per il servizio.

• Opzionali—Parti la cui riparazione da parte del cliente è facoltativa. Si tratta comunque di componenti

progettati per questo scopo. Se tuttavia il cliente ne richiede la sostituzione ad Hewlett Packard Enterprise, potrebbe dover sostenere spese addizionali a seconda del tipo di garanzia previsto per il prodotto.

NOTA: alcuni componenti Hewlett Packard Enterprise non sono progettati per la riparazione da parte del cliente. Per rispettare la garanzia, Hewlett Packard Enterprise richiede che queste parti siano sostituite da un centro di assistenza autorizzato. Tali parti sono identificate da un "No" nel Catalogo illustrato dei componenti.

In base alla disponibilità e alla località geografica, le parti CSR vengono spedite con consegna entro il giorno lavorativo seguente. La consegna nel giorno stesso o entro quattro ore è offerta con un supplemento di costo solo in alcune zone. In caso di necessità si può richiedere l'assistenza telefonica di un addetto del centro di supporto tecnico Hewlett Packard Enterprise. Nel materiale fornito con una parte di ricambio CSR, Hewlett Packard Enterprise specifica se il cliente deve restituire dei component. Qualora sia richiesta la resa ad Hewlett Packard Enterprise del componente difettoso, lo si deve spedire ad

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Hewlett Packard Enterprise entro un determinato periodo di tempo, generalmente cinque (5) giorni lavorativi. Il componente difettoso deve essere restituito con la documentazione associata nell'imballo di spedizione fornito. La mancata restituzione del componente può comportare la fatturazione del ricambio da parte di Hewlett Packard Enterprise. Nel caso di riparazione da parte del cliente, Hewlett Packard Enterprise sostiene tutte le spese di spedizione e resa e sceglie il corriere/vettore da utilizzare.

Per ulteriori informazioni sul programma CSR di Hewlett Packard Enterprise, contattare il centro di assistenza di zona. Per il programma in Nord America fare riferimento al sito Web.

Servizio di garanzia per i soli componenti

La garanzia limitata Hewlett Packard Enterprise può includere un servizio di garanzia per i soli componenti. Nei termini di garanzia del servizio per i soli componenti, Hewlett Packard Enterprise fornirà gratuitamente le parti di ricambio.

Per il servizio di garanzia per i soli componenti è obbligatoria la formula CSR che prevede la riparazione da parte del cliente. Se il cliente invece richiede la sostituzione ad Hewlett Packard Enterprise dovrà sostenere le spese di spedizione e di manodopera per il servizio.

Customer Self Repair

Hewlett Packard Enterprise Produkte enthalten viele CSR-Teile (Customer Self Repair), um Reparaturzeiten zu minimieren und höhere Flexibilität beim Austausch defekter Bauteile zu ermöglichen. Wenn Hewlett Packard Enterprise (oder ein Hewlett Packard Enterprise Servicepartner) bei der Diagnose feststellt, dass das Produkt mithilfe eines CSR-Teils repariert werden kann, sendet Ihnen Hewlett Packard Enterprise dieses Bauteil zum Austausch direkt zu. CSR-Teile werden in zwei Kategorien unterteilt:

• Zwingend—Teile, für die das Customer Self Repair-Verfahren zwingend vorgegeben ist. Wenn Sie

den Austausch dieser Teile von Hewlett Packard Enterprise vornehmen lassen, werden Ihnen die Anfahrt- und Arbeitskosten für diesen Service berechnet.

• Optional—Teile, für die das Customer Self Repair-Verfahren optional ist. Diese Teile sind auch für

Customer Self Repair ausgelegt. Wenn Sie jedoch den Austausch dieser Teile von Hewlett Packard Enterprise vornehmen lassen möchten, können bei diesem Service je nach den für Ihr Produkt vorgesehenen Garantiebedingungen zusätzliche Kosten anfallen.

HINWEIS: Einige Hewlett Packard Enterprise Teile sind nicht für Customer Self Repair ausgelegt. Um den Garantieanspruch des Kunden zu erfüllen, muss das Teil von einem Hewlett Packard Enterprise Servicepartner ersetzt werden. Im illustrierten Teilekatalog sind diese Teile mit „No“ bzw. „Nein“ gekennzeichnet.

CSR-Teile werden abhängig von der Verfügbarkeit und vom Lieferziel am folgenden Geschäftstag geliefert. Für bestimmte Standorte ist eine Lieferung am selben Tag oder innerhalb von vier Stunden gegen einen Aufpreis verfügbar. Wenn Sie Hilfe benötigen, können Sie das Hewlett Packard Enterprise Support Center anrufen und sich von einem Mitarbeiter per Telefon helfen lassen. Den Materialien von Hewlett Packard Enterprise, die mit einem CSR-Ersatzteil geliefert werden, können Sie entnehmen, ob das defekte Teil an Hewlett Packard Enterprise zurückgeschickt werden muss. Wenn es erforderlich ist, das defekte Teil an Hewlett Packard Enterprise zurückzuschicken, müssen Sie dies innerhalb eines vorgegebenen Zeitraums tun, in der Regel innerhalb von fünf (5) Geschäftstagen. Das defekte Teil muss mit der zugehörigen Dokumentation in der Verpackung zurückgeschickt werden, die im Lieferumfang enthalten ist. Wenn Sie das defekte Teil nicht zurückschicken, kann Hewlett Packard Enterprise Ihnen das Ersatzteil in Rechnung stellen. Im Falle von Customer Self Repair kommt Hewlett Packard Enterprise für alle Kosten für die Lieferung und Rücksendung auf und bestimmt den Kurier-/Frachtdienst.

Weitere Informationen über das Hewlett Packard Enterprise Customer Self Repair Programm erhalten Sie von Ihrem Servicepartner vor Ort. Informationen über das CSR-Programm in Nordamerika finden Sie auf der Hewlett Packard Enterprise Website unter.

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Parts-only Warranty Service (Garantieservice ausschließlich für Teile)

Ihre Hewlett Packard Enterprise Garantie umfasst möglicherweise einen Parts-only Warranty Service (Garantieservice ausschließlich für Teile). Gemäß den Bestimmungen des Parts-only Warranty Service stellt Hewlett Packard Enterprise Ersatzteile kostenlos zur Verfügung.

Für den Parts-only Warranty Service ist das CSR-Verfahren zwingend vorgegeben. Wenn Sie den Austausch dieser Teile von Hewlett Packard Enterprise vornehmen lassen, werden Ihnen die Anfahrt- und Arbeitskosten für diesen Service berechnet.

Reparaciones del propio cliente

Los productos de Hewlett Packard Enterprise incluyen muchos componentes que el propio usuario puede reemplazar (Customer Self Repair, CSR) para minimizar el tiempo de reparación y ofrecer una mayor flexibilidad a la hora de realizar sustituciones de componentes defectuosos. Si, durante la fase de diagnóstico, Hewlett Packard Enterprise (o los proveedores o socios de servicio de Hewlett Packard Enterprise) identifica que una reparación puede llevarse a cabo mediante el uso de un componente CSR, Hewlett Packard Enterprise le enviará dicho componente directamente para que realice su sustitución. Los componentes CSR se clasifican en dos categorías:

• Obligatorio—Componentes cuya reparación por parte del usuario es obligatoria. Si solicita a Hewlett

Packard Enterprise que realice la sustitución de estos componentes, tendrá que hacerse cargo de los gastos de desplazamiento y de mano de obra de dicho servicio.

• Opcional—Componentes cuya reparación por parte del usuario es opcional. Estos componentes

también están diseñados para que puedan ser reparados por el usuario. Sin embargo, si precisa que Hewlett Packard Enterprise realice su sustitución, puede o no conllevar costes adicionales, dependiendo del tipo de servicio de garantía correspondiente al producto.

NOTA: Algunos componentes de Hewlett Packard Enterprise no están diseñados para que puedan ser reparados por el usuario. Para que el usuario haga valer su garantía, Hewlett Packard Enterprise pone como condición que un proveedor de servicios autorizado realice la sustitución de estos componentes. Dichos componentes se identifican con la palabra "No" en el catálogo ilustrado de componentes.

Según la disponibilidad y la situación geográfica, los componentes CSR se enviarán para que lleguen a su destino al siguiente día laborable. Si la situación geográfica lo permite, se puede solicitar la entrega en el mismo día o en cuatro horas con un coste adicional. Si precisa asistencia técnica, puede llamar al Centro de asistencia técnica de Hewlett Packard Enterprise y recibirá ayuda telefónica por parte de un técnico. Con el envío de materiales para la sustitución de componentes CSR, Hewlett Packard Enterprise especificará si los componentes defectuosos deberán devolverse a Hewlett Packard Enterprise. En aquellos casos en los que sea necesario devolver algún componente a Hewlett Packard Enterprise, deberá hacerlo en el periodo de tiempo especificado, normalmente cinco días laborables. Los componentes defectuosos deberán devolverse con toda la documentación relacionada y con el embalaje de envío. Si no enviara el componente defectuoso requerido, Hewlett Packard Enterprise podrá cobrarle por el de sustitución. En el caso de todas sustituciones que lleve a cabo el cliente, Hewlett Packard Enterprise se hará cargo de todos los gastos de envío y devolución de componentes y escogerá la empresa de transporte que se utilice para dicho servicio.

Para obtener más información acerca del programa de Reparaciones del propio cliente de Hewlett Packard Enterprise, póngase en contacto con su proveedor de servicios local. Si está interesado en el programa para Norteamérica, visite la página web de Hewlett Packard Enterprise CSR.

Servicio de garantía exclusivo de componentes

La garantía limitada de Hewlett Packard Enterprise puede que incluya un servicio de garantía exclusivo de componentes. Según las condiciones de este servicio exclusivo de componentes, Hewlett Packard Enterprise le facilitará los componentes de repuesto sin cargo adicional alguno.

Para este servicio de garantía exclusivo de componentes, es obligatoria la sustitución de componentes por parte del usuario (CSR). Si solicita a Hewlett Packard Enterprise que realice la sustitución de estos componentes, tendrá que hacerse cargo de los gastos de desplazamiento y de mano de obra de dicho servicio.

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Customer Self Repair

Veel onderdelen in Hewlett Packard Enterprise producten zijn door de klant zelf te repareren, waardoor de reparatieduur tot een minimum beperkt kan blijven en de flexibiliteit in het vervangen van defecte onderdelen groter is. Deze onderdelen worden CSR-onderdelen (Customer Self Repair) genoemd. Als Hewlett Packard Enterprise (of een Hewlett Packard Enterprise Service Partner) bij de diagnose vaststelt dat de reparatie kan worden uitgevoerd met een CSR-onderdeel, verzendt Hewlett Packard Enterprise dat onderdeel rechtstreeks naar u, zodat u het defecte onderdeel daarmee kunt vervangen. Er zijn twee categorieën CSR-onderdelen:

• Verplicht—Onderdelen waarvoor reparatie door de klant verplicht is. Als u Hewlett Packard Enterprise

verzoekt deze onderdelen voor u te vervangen, worden u voor deze service reiskosten en arbeidsloon in rekening gebracht.

• Optioneel—Onderdelen waarvoor reparatie door de klant optioneel is. Ook deze onderdelen zijn

ontworpen voor reparatie door de klant. Als u echter Hewlett Packard Enterprise verzoekt deze onderdelen voor u te vervangen, kunnen daarvoor extra kosten in rekening worden gebracht, afhankelijk van het type garantieservice voor het product.

OPMERKING: Sommige Hewlett Packard Enterprise onderdelen zijn niet ontwikkeld voor reparatie door de klant. In verband met de garantievoorwaarden moet het onderdeel door een geautoriseerde Service Partner worden vervangen. Deze onderdelen worden in de geïllustreerde onderdelencatalogus aangemerkt met "Nee".

Afhankelijk van de leverbaarheid en de locatie worden CSR-onderdelen verzonden voor levering op de eerstvolgende werkdag. Levering op dezelfde dag of binnen vier uur kan tegen meerkosten worden aangeboden, indien dit mogelijk is gezien de locatie. Indien assistentie is gewenst, belt u het Hewlett Packard Enterprise Support Center om via de telefoon ondersteuning van een technicus te ontvangen. Hewlett Packard Enterprise vermeldt in de documentatie bij het vervangende CSR-onderdeel of het defecte onderdeel aan Hewlett Packard Enterprise moet worden geretourneerd. Als het defecte onderdeel aan Hewlett Packard Enterprise moet worden teruggezonden, moet u het defecte onderdeel binnen een bepaalde periode, gewoonlijk vijf (5) werkdagen, retourneren aan Hewlett Packard Enterprise. Het defecte onderdeel moet met de bijbehorende documentatie worden geretourneerd in het meegeleverde verpakkingsmateriaal. Als u het defecte onderdeel niet terugzendt, kan Hewlett Packard Enterprise u voor het vervangende onderdeel kosten in rekening brengen. Bij reparatie door de klant betaalt Hewlett Packard Enterprise alle verzendkosten voor het vervangende en geretourneerde onderdeel en kiest Hewlett Packard Enterprise zelf welke koerier/transportonderneming hiervoor wordt gebruikt.

Neem contact op met een Service Partner voor meer informatie over het Customer Self Repair programma van Hewlett Packard Enterprise. Informatie over Service Partners vindt u op de Hewlett

Packard Enterprise website.

Garantieservice "Parts Only"

Het is mogelijk dat de Hewlett Packard Enterprise garantie alleen de garantieservice "Parts Only" omvat. Volgens de bepalingen van de Parts Only garantieservice zal Hewlett Packard Enterprise kosteloos vervangende onderdelen ter beschikking stellen.

Voor de Parts Only garantieservice is vervanging door CSR-onderdelen verplicht. Als u Hewlett Packard Enterprise verzoekt deze onderdelen voor u te vervangen, worden u voor deze service reiskosten en arbeidsloon in rekening gebracht

Reparo feito pelo cliente

Os produtos da Hewlett Packard Enterprise são projetados com muitas peças para reparo feito pelo cliente (CSR) de modo a minimizar o tempo de reparo e permitir maior flexibilidade na substituição de peças com defeito. Se, durante o período de diagnóstico, a Hewlett Packard Enterprise (ou fornecedores/ parceiros da Hewlett Packard Enterprise) concluir que o reparo pode ser efetuado pelo uso de uma peça CSR, a Hewlett Packard Enterprise enviará a peça diretamente ao cliente. Há duas categorias de peças CSR:

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• Obrigatória—Peças cujo reparo feito pelo cliente é obrigatório. Se desejar que a Hewlett Packard

Enterprise substitua essas peças, serão cobradas as despesas de transporte e mão-de-obra do serviço.

• Opcional—Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para

o reparo feito pelo cliente. No entanto, se desejar que a Hewlett Packard Enterprise as substitua, pode haver ou não a cobrança de taxa adicional, dependendo do tipo de serviço de garantia destinado ao produto.

OBSERVAÇÃO: Algumas peças da Hewlett Packard Enterprise não são projetadas para o reparo feito pelo cliente. A fim de cumprir a garantia do cliente, a Hewlett Packard Enterprise exige que um técnico autorizado substitua a peça. Essas peças estão identificadas com a marca "No" (Não), no catálogo de peças ilustrado.

Conforme a disponibilidade e o local geográfico, as peças CSR serão enviadas no primeiro dia útil após o pedido. Onde as condições geográficas permitirem, a entrega no mesmo dia ou em quatro horas pode ser feita mediante uma taxa adicional. Se precisar de auxílio, entre em contato com o Centro de suporte técnico da Hewlett Packard Enterprise para que um técnico o ajude por telefone. A Hewlett Packard Enterprise especifica nos materiais fornecidos com a peça CSR de reposição se a peça com defeito deve ser devolvida à Hewlett Packard Enterprise. Nos casos em que isso for necessário, é preciso enviar a peça com defeito à Hewlett Packard Enterprise, você deverá enviar a peça com defeito de volta para a Hewlett Packard Enterprise dentro do período de tempo definido, normalmente em 5 (cinco) dias úteis. A peça com defeito deve ser enviada com a documentação correspondente no material de transporte fornecido. Caso não o faça, a Hewlett Packard Enterprise poderá cobrar a reposição. Para as peças de reparo feito pelo cliente, a Hewlett Packard Enterprise paga todas as despesas de transporte e de devolução da peça e determina a transportadora/serviço postal a ser utilizado.

Para obter mais informações sobre o programa de reparo feito pelo cliente da Hewlett Packard Enterprise, entre em contato com o fornecedor de serviços local. Para o programa norte-americano,

visite o site da Hewlett Packard Enterprise.

Serviço de garantia apenas para peças

A garantia limitada da Hewlett Packard Enterprise pode incluir um serviço de garantia apenas para peças. Segundo os termos do serviço de garantia apenas para peças, a Hewlett Packard Enterprise fornece as peças de reposição sem cobrar nenhuma taxa.

No caso desse serviço, a substituição de peças CSR é obrigatória. Se desejar que a Hewlett Packard Enterprise substitua essas peças, serão cobradas as despesas de transporte e mão-de-obra do serviço.

Customer self repair 11

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12 Customer self repair

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Customer self repair 13

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14 Customer self repair

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Illustrated parts catalog

This chapter lists the hardware spare parts supported by the .

Mechanical components

Hewlett Packard Enterprise continually improves and changes product parts. For complete and current supported parts information, see the Hewlett Packard Enterprise PartSurfer website (

www.hpe.com/info/partssurfer).

http://

Item Description Spare part number Customer self repair

1 Access panel 810832-001 Mandatory

2 Drive blank, LFF 827363-001 Mandatory

3 Power supply bay blank 810837-001 Mandatory

4 Bezel ear, right 810839-001 Optional

5 Bezel ear, left 810840-001 Optional

Mandatory—Parts for which customer self repair is mandatory. If you request Hewlett Packard Enterprise

to replace these parts, you will be charged for the travel and labor costs of this service.

Optional—Parts for which customer self repair is optional. These parts are also designed for customer self repair. If, however, you require that Hewlett Packard Enterprise replace them for you, there may or may not be additional charges, depending on the type of warranty service designated for your product.

No—Some Hewlett Packard Enterprise parts are not designed for customer self repair. In order to satisfy the customer warranty, Hewlett Packard Enterprise requires that an authorized service provider replace the part. These parts are identified as "No" in the Illustrated Parts Catalog.

Obligatoire—Pièces pour lesquelles le client doit procéder lui-même aux réparations. Si vous demandez à Hewlett Packard Enterprise de procéder au remplacement de ces pièces, les frais de transport et de main d’œuvre pour ce service vous seront facturés.

Illustrated parts catalog 15

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Facultatif—Pièces pour lesquelles une réparation par le client est facultative. Ces pièces sont également conçues pour que le client puisse procéder lui-même aux réparations. Cependant, les frais supplémentaires engendrés par le remplacement de ces pièces par Hewlett Packard Enterprise dépendent du type de service de garantie désigné pour votre produit.

Non—Certaines pièces Hewlett Packard Enterprise ne sont pas conçues pour être remplacées par le client. Afin de se conformer aux exigences de la garantie la garantie du client, Hewlett Packard Enterprise demande à un fournisseur de services agréé de procéder au remplacement de la pièce. Ces pièces sont signaléespar le mot « Non » dans le Catalogue de pièces illustré.

Obbligatorio—Parti per le quali il cliente è tenuto a effettuare autonomamente la riparazione. Se si richiede l'intervento di Hewlett Packard Enterprise per la sostituzione di queste parti, al cliente verranno addebitate le spese di viaggio e manodopera dell'operazione.

Facoltativo—Parti per le quali la riparazione in autonomia da parte del cliente è facoltativa. Queste parti sono progettate per consentire anche la riparazione da parte del cliente. Tuttavia, se il cliente richiedel'intervento di Hewlett Packard Enterprise per la sostituzione, potrebbero essere addebitate spese aggiuntive a seconda del tipo di garanzia in assistenza previsto per il prodotto.

No—Alcune parti Hewlett Packard Enterprise non sono progettate la riparazione in autonomia da parte del cliente. In base a quanto previsto dalla garanzia per il cliente, Hewlett Packard Enterprise richiede l'intervento di un tecnico autorizzato per la sostituzione della parte. Queste parti sono contrassegnate con"No"nel catalogo parti illustrato.

Zwingend—Teile, für die das Customer Self Repair-Verfahren zwingend vorgegeben ist. Wenn Sie den Austausch dieser Teile von Hewlett Packard Enterprisevornehmen lassen, werden Ihnen die Anfahrt- und Arbeitskosten für diesen Service berechnet.

Optional—Teile, für die das Customer Self Repair-Verfahren optional ist. Diese Teile sind auch für Customer Self Repair ausgelegt. Wenn Sie jedoch den Austausch dieser Teile von Hewlett Packard Enterprisevornehmen lassen möchten, können bei diesem Service je nach den für Ihr Produkt vorgesehenen Garantiebedingungen zusätzliche Kosten anfallen.

Nein—Einige Hewlett Packard Enterprise Teile sind nicht für Customer Self Repair ausgelegt. Um den Garantieanspruch des Kunden zu erfüllen, muss das Teil von einem Hewlett Packard Enterprise Servicepartner ersetzt werden. Im illustrierten Teilekatalog sind diese Teile mit „No“ bzw. „Nein“ gekennzeichnet.

Obligatorio—Componentes cuya reparación por parte del usuario es obligatoria. Si solicita a Hewlett Packard Enterprise que realice la sustitución de estos componentes, tendrá que hacerse cargo de los gastos de desplazamiento y de mano de obra de dicho servicio.

Opcional—Componentes cuya reparación por parte del usuario es opcional. Estos componentes también están diseñados para que puedan ser reparados por el usuario. Sin embargo, si precisa que Hewlett Packard Enterprise realice su sustitución, puede o no conllevar costes adicionales, dependiendo del tipo de servicio de garantía correspondiente al producto.

No—Algunos componentes de Hewlett Packard Enterprise no están diseñados para que puedan ser reparados por el usuario. Para que el usuario haga valer su garantía, Hewlett Packard Enterprise pone como condición que un proveedor de servicios autorizado realice la sustitución de estos componentes. Dichos componentes se identifican con la palabra "No" en el catálogo ilustrado de componentes.

Verplicht—Onderdelen die de klant zelf moet vervangen. Als u Hewlett Packard Enterprise vraagt deze onderdelen te vervangen, worden er reis- en arbeidskosten voor deze service in rekening gebracht.

Optioneel—Onderdelen die de klant zelf kan vervangen. Deze onderdelen zijn ook ontworpen om door de klant zelf te worden vervangen. Als u Hewlett Packard Enterprise verzoekt om deze te vervangen, kan het zijn dat hiervoor extra kosten in rekening worden gebracht, afhankelijk van het soort garantie dat op uw product van toepassing is.

Geen—Sommige onderdelen van Hewlett Packard Enterprise zijn niet ontworpen om door de klant zelf te worden vervangen. Om te voldoen aan de garantievoorwaarden eist Hewlett Packard Enterprise dat

16 Illustrated parts catalog

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een geautoriseerde serviceverlener het onderdeel vervangt. Deze onderdelen worden aangeduid met 'Geen' in de geïllustreerde onderdelencatalogus.

Obrigatório—Peças cujo reparo feito pelo cliente é obrigatório. Se desejar que a Hewlett Packard Enterprise substitua essas peças, serão cobradas as despesas de transporte e mão-de-obra do serviço.

Opcional—Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o reparo feito pelo cliente. No entanto, se desejar que a Hewlett Packard Enterprise as substitua, pode haver ou não a cobrança de taxa adicional, dependendo do tipo de serviço de garantia destinado ao produto.

Não—Algumas peças da Hewlett Packard Enterprise não são projetadas para o reparo feito pelo cliente. A fim de cumprir a garantia do cliente, a Hewlett Packard Enterprise exige que um técnico autorizado substitua a peça. Essas peças estão identificadas com a marca "No" (Não), no catálogo de peças ilustrado.

System components

Hewlett Packard Enterprise continually improves and changes product parts. For complete and current supported parts information, see the Hewlett Packard Enterprise PartSurfer website (http:// www.hpe.com/info/partssurfer).

System components 17

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Item Description Spare part

Customer self repair

number

6 Drive backplane, LFF 802269-001 Optional

7 Midplane assembly 810831-001 Optional

8 Fan cage with Discovery services, left ear 810830-001 Optional

9 Management module 810836-001 Mandatory

10 I/O module assembly 810833-001 Mandatory

11 I/O module options — —

a) HPE Smart Array P440 Controller 749797-001 Mandatory

b) HPE H240 Smart Host Bus Adapter

779134-001 Mandatory

12 System fan 810834-001 Mandatory

13 HPE Smart Storage Battery 750450-001 Mandatory

14 Drives, LFF — —

a) 6.00-TB, 6G SAS, 7,200 rpm, MDL HDD 797518-001 Mandatory

b) 4.00-TB, 6G SATA, 7,200 rpm, MDL HDD

c) 4.00-TB, 6G SAS, 7,200 rpm, dual port, MDL

HDD

797519-001 Mandatory

797520-001 Mandatory

18 Illustrated parts catalog

Table Continued

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Item Description Spare part

number

d) 6.00-TB 6G SATA 7,200 rpm, low-profile, MDL

HDD

e) 3.00-TB 6G SATA 7,200 rpm, low-profile, MDL

HDD

f) 2.00-TB 6G SATA 7,200 rpm, low-profile, MDL

HDD

g) 1.00-TB 6G SATA 7,200 rpm, low-profile, MDL

HDD

h) 3.00-TB 6G SAS 7,200 rpm, low-profile, MDL

HDD

i) 2.00-TB 6G SAS 7,200 rpm, low-profile, MDL

HDD

j) 1.00-TB 6G SAS 7,200 rpm, low-profile, MDL

HDD

k) 600-GB 12G SAS, 15,000 rpm, low-profile,

HDD

l) 300-GB 12G SAS, 15,000 rpm, low-profile, ENT

HDD

m) 450-GB 12G SAS, 15,000 rpm, low-profile,

ENT HDD

n) 400-GB 12G SAS ME, low-profile, EM SSD

o) 800-GB 12G SAS ME, low-profile, EM SSD

p) 400-GB 6G SAS LE, low-profile, EL SSD

q) 800-GB 6G SAS LE, low-profile, EL SSD

r) 1.60-TB 6G SAS LE, low-profile, EL SSD

s) 800-GB 12G SAS VE, low-profile, EV SSD

t) 1.60-TB 12G SAS VE, low-profile, EV SSD

u) 480-GB 6G SATA VE, low-profile, EV SSD

797521-001 Mandatory

797522-001 Mandatory

797523-001 Mandatory

797524-001 Mandatory

797525-001 Mandatory

797526-001 Mandatory

797527-001 Mandatory

797536-001 Mandatory

797537-001 Mandatory

797538-001 Mandatory

797539-001 Mandatory

797540-001 Mandatory

797541-001 Mandatory

797542-001 Mandatory

797543-001 Mandatory

797544-001 Mandatory

797545-001 Mandatory

797547-001 Mandatory

Customer self repair

15 Power supplies, hot-plug — —

a) 800 W Flexible slot, Platinum Plus 754381-001 Mandatory

b) 800 W Flexible slot, -48 VDC

c) 800 W Common slot, Titanium

d) 800 W Flexible slot, 380 VDC

e) 1400 W Flexible slot, Platinum Plus

16 AC power cord

17 System cable kit

754382-001 Mandatory

754378-001 Mandatory

754379-001 Mandatory

754383-001 Mandatory

142258-001 Mandatory

806984-001 Optional

a) Fan cable — —

Illustrated parts catalog 19

Table Continued

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Item Description Spare part

Customer self repair

number

b) Discovery services cable, left bezel ear — —

c) Discovery services cable, midplane — —

d) Front panel/LED board cable — —

18 Mini-SAS cable kit

810838-001 Optional

a) Mini-SAS x4 to x4, port 1A, 1B — —

b) Mini-SAS x4 to x4, port 2A, 2B — —

c) Mini-SAS x8 to x4, port 1A, 1B — —

d) Mini-SAS x8 to x4, port 2A, 2B — —

e) Mini-SAS x8 to x4, port 1A, 2A — —

Not Shown

All processors in this HPE ProLiant server must have the same cache size, speed, number of cores, and rated maximum power consumption.

Mandatory—Parts for which customer self repair is mandatory. If you request Hewlett Packard Enterprise to replace these parts, you will be charged for the travel and labor costs of this service.

20 Illustrated parts catalog

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Verplicht—Onderdelen die de klant zelf moet vervangen. Als u Hewlett Packard Enterprise vraagt deze onderdelen te vervangen, worden er reis- en arbeidskosten voor deze service in rekening gebracht.

Geen—Sommige onderdelen van Hewlett Packard Enterprise zijn niet ontworpen om door de klant zelf te worden vervangen. Om te voldoen aan de garantievoorwaarden eist Hewlett Packard Enterprise dat een geautoriseerde serviceverlener het onderdeel vervangt. Deze onderdelen worden aangeduid met 'Geen' in de geïllustreerde onderdelencatalogus.

Illustrated parts catalog 21

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22 Illustrated parts catalog

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Removal and replacement procedures

This chapter provides detailed instructions on how to remove and replace component spare parts.

Required tools

You need the following items for some procedures:

• T-10 Torx screwdriver

• T-15 Torx screwdriver

HPE Insight Diagnostics

•

Preparation procedures

To access some components and perform certain service procedures, you must perform one or more of the following procedures:

• Power down the server.

If you must remove the chassis from a rack or a non-hot-plug component from the chassis or server, then you must power down the servers. If only one server needs to be serviced, you only need to power down that server.

If you are going to service the management module, you must power down all servers in the chassis.

• Remove the chassis from the rack.

• Remove the server from the chassis.

If the rack environment, cabling configuration, or the chassis location in the rack creates unstable conditions, then remove the server from the chassis.

• Remove the access panel.

• Install the access panel.

• Open the cable management arm.

• Disconnect the cable management arm.

Power down the server

Before powering down the server for any upgrade or maintenance procedures, perform a backup of critical server data and programs.

IMPORTANT:

When the server is in standby mode, auxiliary power is still being provided to the system.

To power down the server, use one of the following methods:

• Press and release the Power On/Standby button.

This method initiates a controlled shutdown of applications and the OS before the server enters standby mode.

• Press and hold the Power On/Standby button for more than 4 seconds to force the server to enter

standby mode.

This method forces the server to enter standby mode without properly exiting applications and the OS. If an application stops responding, you can use this method to force a shutdown.

• Use a virtual power button selection through iLO.

This method initiates a controlled remote shutdown of applications and the OS before the server enters standby mode.

Removal and replacement procedures 23

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Before proceeding, verify that the server is in standby mode by observing that the system power LED is amber.

Extend the chassis from the rack

Procedure

1. Extend the chassis from the rack as indicated.

Remove the chassis from the rack

WARNING:

The chassis is very heavy. To reduce the risk of personal injury or damage to the equipment:

• Observe local occupational health and safety requirements and guidelines for manual material handling.

• Remove all installed components from the chassis before installing or moving the chassis.

• Use caution and get help to lift and stabilize the chassis during installation or removal, especially when the chassis is not fastened to the rack.

WARNING:

To reduce the risk of personal injury or damage to the equipment, you must adequately support the chassis during installation and removal.

WARNING:

Always have at least two people to lift the chassis into the rack. If the chassis is being loaded into the rack above chest level, an additional person must assist with aligning the chassis with the rails while the other people support the weight of the chassis.

Procedure

1. Power down all servers.

2. Disconnect the cable management arm.

3. Disconnect all peripheral devices from the chassis.

4. Remove the power supplies.

24 Extend the chassis from the rack

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5. Remove the system fans.

6. Remove the I/O modules.

7. Remove all servers from the chassis.

IMPORTANT:

Label the drives before removing them. The drives must be returned to their original locations.

8. Remove all drives.

9. Remove the chassis from the rack: a. Extend the chassis from the rack, and then push and hold the release levers, moving the chassis

forward until it stops.

b. Move the release tabs forward, and then lift the chassis out of the rack.

10. Place the chassis on a flat, sturdy surface to support the chassis.

Removal and replacement procedures 25

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Remove the server from the chassis

CAUTION:

Before removing the server, verify that the backup LED is not flashing.

Procedure

1. Power down the server.

CAUTION:

To avoid damage to the server, always support the bottom of the server when removing it from the chassis.

2. Remove the server from the chassis.

CAUTION:

To avoid damage to the device, do not use the removal handle to carry it.

3. Place the server on a flat, level work surface.

Remove the access panel

Procedure

1. Release the access panel latch.

2. Slide the access panel back about 1.5 cm (0.5 in).

3. Lift and remove the access panel.

26 Remove the server from the chassis

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Install the access panel

WARNING:

To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them.

CAUTION:

To prevent damage to electrical components, properly ground the server before beginning any installation procedure. Improper grounding can cause ESD.

CAUTION:

Do not operate the chassis with the access panel open or removed. Operating the chassis in this manner results in improper airflow and improper cooling that can lead to thermal damage.

Procedure

1. Place the access panel on top of the chassis.

2. Slide the access panel toward the front of the chassis. The access panel locks into position.

Open the cable management arm

Procedure

1. To open the cable management arm, lift it up as you swing it open.

Install the access panel 27

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Disconnect the cable management arm

Procedure

1. Disconnect the cable management arm as indicated.

Safety considerations

Before performing service procedures, review all the safety information.

Preventing electrostatic discharge

To prevent damaging the system, be aware of the precautions you must follow when setting up the system or handling parts. A discharge of static electricity from a finger or other conductor may damage system boards or other static-sensitive devices. This type of damage may reduce the life expectancy of the device.

28 Disconnect the cable management arm

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Procedure

• Avoid hand contact by transporting and storing products in static-safe containers.

• Keep electrostatic-sensitive parts in their containers until they arrive at static-free workstations.

• Place parts on a grounded surface before removing them from their containers.

• Avoid touching pins, leads, or circuitry.

• Always be properly grounded when touching a static-sensitive component or assembly.

Symbols on equipment

The following symbols might be found on the equipment to indicate the presence of potentially hazardous conditions.

This symbol indicates the presence of hazardous energy circuits or electric shock hazards. Refer all servicing to qualified personnel.

WARNING: To reduce the risk of injury from electric shock hazards, do not open this enclosure. Refer all maintenance, upgrades, and servicing to qualified personnel.

This symbol indicates the presence of electric shock hazards. The area contains no user or field serviceable parts. Do not open for any reason.

WARNING: To reduce the risk of injury from electric shock hazards, do not open this enclosure.

99.79 kg

220.00 lb

This symbol on an RJ-45 receptacle indicates a network interface connection.

WARNING: To reduce the risk of electric shock, fire, or damage to the equipment, do not plug telephone or telecommunications connectors into this receptacle.

This symbol indicates the presence of a hot surface or hot component. If this surface is contacted, the potential for injury exists.

WARNING: To reduce the risk of injury from a hot component, allow the surface to cool before touching.

This symbol indicates that the component exceeds the recommended weight for one individual to handle safely.

WARNING: To reduce the risk of personal injury or damage to the equipment, observe local occupational health and safety requirements and guidelines for manual material handling.

These symbols, on power supplies or systems, indicate that the equipment is supplied by multiple sources of power.

WARNING: To reduce the risk of injury from electric shock, remove all power cords to disconnect power from the system completely.

System warnings and cautions

Before installing a server, be sure that you understand the following warnings and cautions.

Symbols on equipment 29

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WARNING:

To reduce the risk of electric shock or damage to the equipment:

• Do not disable the power cord grounding plug. The grounding plug is an important safety feature.

• Plug the power cord into a grounded (earthed) electrical outlet that is easily accessible at all times.

• Unplug the power cord from the power supply to disconnect power to the equipment.

• Do not route the power cord where it can be walked on or pinched by items placed against it. Pay particular attention to the plug, electrical outlet, and the point where the cord extends from the server.

WARNING:

To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them.

CAUTION:

Do not operate the server for long periods with the access panel open or removed. Operating the server in this manner results in improper airflow and improper cooling that can lead to thermal damage.

Removing and replacing the left bezel ear

Procedure

1. Power down the servers.

2. Extend the chassis from the rack.

3. Remove the left bezel ear.

4. Disconnect the Discovery services cable from the bezel ear.

30 Removing and replacing the left bezel ear

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To replace the component, reverse the removal procedure.

Removing and replacing the right bezel ear

Procedure

1. Power down the servers.

2. Extend the chassis from the rack.

3. Remove the right bezel ear.

To replace the component, reverse the removal procedure.

Removing and replacing the right bezel ear 31

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Removing and replacing the power supply blank

CAUTION:

For proper cooling, be sure that a component or a component blank is always installed in each bay in the rear of chassis. When replacing a component or blank, leave the bay empty for no more than 60 seconds. Failure to do so can disrupt airflow in the chassis.

Procedure

1. Open the cable management arm.

2. Remove the component as indicated.

To replace the component, reverse the removal procedure.

Removing and replacing a power supply

Prerequisites

Before removing the component, be sure to do the following:

• Verify the status of the power supply to be replaced by reviewing the Power supply LEDs on page

60.

• Be sure that your configuration can support your actions. If the proper redundancy is not in place, power down the server before beginning this procedure.

Procedure

1. Open the cable management arm on page 27.

2. Disconnect the AC power cord from the AC outlet and the power supply.

3. Remove the power supply.

32 Removing and replacing the power supply blank

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To replace the component, reverse the removal procedure.

Removing and replacing the management module

CAUTION:

To avoid loss of data, back up all data and power down the node before removing the management module.

Procedure

1. Power down the servers.

2. Open the cable management arm.

3. Remove all power: a. Disconnect each power cord from the power source.

b. Disconnect each power cord from the server.

4. Remove the management module.

To replace the component, reverse the removal procedure.

Removing and replacing the management module 33

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Removing and replacing the HPE Smart Storage Battery

Procedure

1. Power down the server.

2. Open the cable management arm.

3. Remove all power: a. Disconnect each power cord from the power source.

b. Disconnect each power cord from the server.

4. Remove the management module.

5. Disconnect the HPE Smart Storage Battery cable.

6. Remove the HPE Smart Storage Battery.

To replace the component, reverse the removal procedure.

34 Removing and replacing the HPE Smart Storage Battery

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Removing and replacing the I/O module

Procedure

1. Power down the servers.

2. Open the cable management arm.

3. Disconnect any cables connected to the I/O module.

4. Remove the I/O module.

To replace the component, reverse the removal procedure.

Removing and replacing the expansion board

This server supports both PCIe expansion boards and a FlexibleLOM in the I/O module.

Procedure

1. Power down the servers.

2. Open the cable management arm.

3. Disconnect any cables connected to the I/O module.

4. Remove the I/O module.

5. Remove the I/O module access panel.

Removing and replacing the I/O module 35

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6. Remove the PCIe expansion board.

To replace the component, reverse the removal procedure.

Removing and replacing the system fan

CAUTION:

To avoid server shutdown, a fan must be replaced within 60 seconds of being removed.

Procedure

1. Extend the chassis from the rack.

2. Remove the access panel.

3. To remove a fan from bay 5, open the fan door. For all other fans, proceed to step 4.

36 Removing and replacing the system fan

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4. Squeeze the two release tabs on the system fan together to release it from the chassis.

5. Remove the system fan from the chassis.

To replace the component, reverse the removal procedure.

Removing and replacing the drive blank

Procedure

1. Extend the chassis from the rack.

2. Remove the access panel.

3. Remove the drive blank.

CAUTION:

To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank.

Removing and replacing the drive blank 37

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To replace the component, slide the component into the bay until it clicks.

Removing and replacing a drive

Procedure

1. Determine the status of the drive from the drive LED definitions.

2. Back up all data on the drive.

3. Extend the chassis from the rack.

4. Remove the access panel.

IMPORTANT:

Label the drives before removing them. The drives must be returned to their original locations.

5. Remove the drive.

38 Removing and replacing a drive

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CAUTION:

To avoid damage to the device, do not use the removal handle to carry it.

CAUTION:

To prevent improper cooling and thermal damage, do not operate the server or the enclosure unless all drive and device bays are populated with either a component or a blank.

WARNING:

To reduce the risk of injury from electric shock, do not install more than one drive carrier at a time.

6. Prepare the low-profile LFF hot-plug drive for installation.

7. Install the low profile LFF hot-plug drive in the chassis.

8. Determine the status of the drives using the drive LEDs located on the storage display LEDs.

Removing and replacing the drive backplane

Procedure

1. Power down the server associated with the drive backplane to be replaced.

IMPORTANT:

Label the drives before removing them. The drives must be returned to their original locations.

2. Remove all drives in that segment.

Removing and replacing the drive backplane 39

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3. Extend the chassis from the rack.

4. Remove the access panel.

5. Release the drive backplane.

6. Remove the drive backplane.

To replace the component, reverse the removal procedure.

Removing and replacing the Discovery services cable

Procedure

1. Power down the server on page 23.

2. Disconnect the cable management arm on page 28.

3. Disconnect all cables from the rear of the chassis.

4. Remove the access panel on page 26.

5. Remove all power supplies (Removing and replacing a power supply on page 32).

6. Remove all I/O modules (Removing and replacing the I/O module on page 35).

7. Remove all system fans (Removing and replacing the system fan on page 36).

40 Removing and replacing the Discovery services cable

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8. Remove all drives (Removing and replacing a drive on page 38).

9. Remove the chassis from the rack on page 24.

10. Place the chassis on a flat, sturdy surface to support the chassis.

11. Disconnect and remove the Discovery services cable.

12. Remove the left bezel ear.

13. Disconnect the Discovery services cable from the bezel ear.

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To replace the component, reverse the removal procedure.

Removing and replacing fan cage with Discovery Services Ear

Procedure

1. Power down the servers.

2. Disconnect the cable management arm.

3. Disconnect all cables from the rear of the chassis.

4. Remove the access panel.

5. Remove all power supplies.

6. Remove all I/O modules.

7. Remove all system fans.

8. Remove all drives.

9. Remove the chassis from the rack.

10. Place the chassis on a flat, sturdy surface to support the chassis.

11. Disconnect the Discovery Services Cable.

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12. Remove the six fan cage screws and disengage the two captive midplane assembly screws located

beneath the fan bays. To disengage the two captive midplane assembly screws, a long T-15 screwdriver is required.

13. Remove the fan cage and midplane assembly from the chassis.

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14. Disconnect the fan cable and the Discovery Services cable from the midplane assembly.

15. Remove the midplane assembly from the fan cage.

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To replace the component, reverse the removal procedure.

Removing and replacing a midplane assembly

IMPORTANT:

All components must be removed to service the midplane assembly.

Procedure

1. Power down the servers.

2. Disconnect the cable management arm.

3. Disconnect all cables from the rear of the chassis.

4. Remove the following components:

a. Power supplies b. System fans c. I/O modules d. Management module e. Drives f. Servers g. Drive backplanes

5. Remove the chassis from the rack.

6. Place the chassis on a flat, sturdy surface to support the chassis.

7. Disconnect the Discovery Services Cable.

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8. Remove the six fan cage screws and disengage the two captive midplane assembly screws located

beneath the fan bays. To disengage the two captive midplane assembly screws, a long T-15 screwdriver is required.

9. Remove the fan cage and midplane assembly from the chassis.

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10. Disconnect the fan cable and the Discovery Services cable from the midplane assembly.

11. Remove the midplane assembly from the fan cage.

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To replace the component, reverse the removal procedure. Be sure to align the midplane using the guides provided.

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Troubleshooting

Troubleshooting resources

The HPE ProLiant Gen9 Troubleshooting Guide, Volume I: Troubleshooting provides procedures for resolving common problems and comprehensive courses of action for fault isolation and identification, issue resolution, and software maintenance on ProLiant servers and server blades. To view the guide, select a language:

English

•

• French

• Spanish

• German

• Japanese

• Simplified Chinese

The HPE ProLiant Gen9 Troubleshooting Guide, Volume II: Error Messages provides a list of error messages and information to assist with interpreting and resolving error messages on ProLiant servers and server blades. To view the guide, select a language:

• English

• French

• Spanish

• German

• Japanese

• Simplified Chinese

Troubleshooting 49

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Diagnostic tools

Product QuickSpecs

For more information about product features, specifications, options, configurations, and compatibility, see the product QuickSpecs on the Hewlett Packard Enterprise website (

HPE iLO

iLO is a remote server management processor embedded on the system boards of HPE ProLiant and Synergy servers. iLO enables the monitoring and controlling of servers from remote locations. HPE iLO management is a powerful tool that provides multiple ways to configure, update, monitor, and repair servers remotely. iLO (Standard) comes preconfigured on HPE servers without an additional cost or license.

Features that enhance server administrator productivity are licensed. For more information, see the iLO documentation on the Hewlett Packard Enterprise website.

Active Health System

The HPE Active Health System provides the following features:

• Combined diagnostics tools/scanners

• Always on, continuous monitoring for increased stability and shorter downtimes

• Rich configuration history

• Health and service alerts

• Easy export and upload to Service and Support

http://www.hpe.com/info/qs).

The Active Health System monitors and records changes in the server hardware and system configuration. The Active Health System assists in diagnosing problems and delivering rapid resolution if server failures occur.

The Active Health System collects the following types of data:

• Server model

• Serial number

• Processor model and speed

• Storage capacity and speed

• Memory capacity and speed

• Firmware/BIOS

Active Health System does not collect information about Active Health System users' operations, finances, customers, employees, partners, or data center, such as IP addresses, host names, user names, and passwords. Active Health System does not parse or change operating system data from third-party error event log activities, such as content created or passed through by the operating system.

The data that is collected is managed according to the Hewlett Packard Enterprise Data Privacy policy. For more information, see the Hewlett Packard Enterprise website.

The Active Health System, in conjunction with the system monitoring provided by Agentless Management or SNMP Pass-thru, provides continuous monitoring of hardware and configuration changes, system status, and service alerts for various server components.

The Agentless Management Service is available in the SPP, which can be downloaded from the Hewlett Packard Enterprise website. The Active Health System log can be downloaded manually from iLO 4 or HPE Intelligent Provisioning and sent to Hewlett Packard Enterprise.

For more information, see the following documents:

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• iLO User Guide on the Hewlett Packard Enterprise website

• Intelligent Provisioning User Guide on the Hewlett Packard Enterprise website

HPE ProLiant Pre-boot Health Summary

If the server will not start up, you can use iLO to display diagnostic information on an external monitor. This feature is supported on servers that support external video and have a UID button or an SUV connector. When power is available to the server but the server is not powered on, iLO runs on auxiliary power and can take control of the server video adapter to display the HPE ProLiant Pre-boot Health Summary.

For additional information, see the following documents:

• iLO 4 User Guide — See the Hewlett Packard Enterprise website.

• ProLiant Gen9 Troubleshooting Guide, Volume I: Troubleshooting — See Troubleshooting

resources.

Integrated Management Log

The IML records hundreds of events and stores them in an easy-to-view form. The IML timestamps each event with 1-minute granularity.

You can view recorded events in the IML in several ways, including the following:

• From within HPE SIM

• From within operating system-specific IML viewers:

◦ For Windows: IML Viewer ◦ For Linux: IML Viewer Application

• From within the iLO web interface

• From within Insight Diagnostics

UEFI System Utilities

The UEFI System Utilities is embedded in the system ROM. The UEFI System Utilities enable you to perform a wide range of configuration activities, including:

• Configuring system devices and installed options

• Enabling and disabling system features

• Displaying system information

• Selecting the primary boot controller

• Configuring memory options

• Selecting a language

• Launching other pre-boot environments such as the Embedded UEFI Shell and Intelligent Provisioning

For more information on the UEFI System Utilities, see the UEFI System Utilities User Guide for HPE ProLiant Gen10 Servers on the Hewlett Packard Enterprise website.

Scan the QR code located at the bottom of the screen to access mobile-ready online help for the UEFI System Utilities and UEFI Shell. For on-screen help, press F1.

Using UEFI System Utilities

To use the UEFI System Utilities, use the following keys.

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Action Key

Access System Utilities F9 during server POST

Navigate menus Up and Down arrows

Select items Enter

Save selections F10

Access Help for a highlighted configuration option1F1

Scan the QR code on the screen to access online help for the UEFI System Utilities and UEFI Shell.

Embedded Diagnostics option

The system BIOS in all ProLiant Gen10 servers includes an Embedded Diagnostics option in the ROM. The Embedded Diagnostics option can run comprehensive diagnostics of the server hardware, including processors, memory, drives, and other server components.

For more information on the Embedded Diagnostics option, see the HPE UEFI System Utilities User

Guide for HPE ProLiant Gen10 Servers on the Hewlett Packard Enterprise website.

Re-entering the server serial number and product ID

After you replace the system board, you must re-enter the server serial number and the product ID.

Procedure

1. During the server startup sequence, press the F9 key to access UEFI System Utilities.

2. Select the System Configuration > BIOS/Platform Configuration (RBSU) > Advanced Options > Advanced System ROM Options > Serial Number, and then press the Enter key.

3. Enter the serial number and press the Enter key.

The following message appears:

The serial number should only be modified by qualified service personnel. This value should always match the serial number located on the chassis.

4. To clear the warning, press the Enter key.

5. Enter the serial number and press the Enter key.

6. Select Product ID.

The following warning appears:

Warning: The Product ID should ONLY be modified by qualified service personnel. This value should always match the Product ID located on the chassis.

7. Enter the product ID and press the Enter key.

8. To confirm exiting System Utilities, press the F10 key.

The server automatically reboots.

Insight Diagnostics

The Insight Diagnostics is a proactive server management tool, available in both offline, and online versions. The Insight Diagnostics provide diagnostics and troubleshooting capabilities to assist IT administrators who verify server installations, troubleshoot problems, and perform repair validation.

The Insight Diagnostics Offline Edition performs various in-depth system and component testing while the OS is not running. To run this utility, boot the server using Intelligent Provisioning.

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The Insight Diagnostics Online Edition is a web-based application that captures system configuration and other related data needed for effective server management. Available in Microsoft Windows and Linux versions, the utility helps to ensure proper system operation.

For more information or to download the utility, see the Hewlett Packard Enterprise website. The Insight Diagnostics Online Edition is also available in the SPP.

Intelligent Provisioning

Intelligent Provisioning is a single-server deployment tool embedded in ProLiant Gen8 and later servers that simplifies ProLiant server setup, providing a reliable and consistent way to deploy ProLiant server configurations. This server does not support operating system installations but does support maintenance-related tasks using the Perform Maintenance window.

For more information about Intelligent Provisioning software, see the Hewlett Packard Enterprise

website. For Intelligent Provisioning recovery media downloads, see the Resources tab on the Hewlett Packard Enterprise website. For consolidated drive and firmware update packages, see the Smart Update: Server Firmware and Driver Updates page on the Hewlett Packard Enterprise website.

HPE Insight Diagnostics survey functionality

HPE Insight Diagnostics provides survey functionality that gathers critical hardware and software

information on ProLiant servers.

This functionality supports operating systems that are supported by the server. For operating systems supported by the server, see the Hewlett Packard Enterprise website.

If a significant change occurs between data-gathering intervals, the survey function marks the previous information and overwrites the survey data files to reflect the latest changes in the configuration.

Survey functionality is installed with every Intelligent Provisioning-assisted Insight Diagnostics installation, or it can be installed through the SPP.

Service Pack for ProLiant

The SPP is a comprehensive systems software (drivers and firmware) solution delivered as a single package with major server releases. This solution uses HP SUM as the deployment tool and is tested on all supported ProLiant servers including ProLiant Gen8 and later servers.

SPP can be used in an online mode on a Windows or Linux hosted operating system, or in an offline mode where the server is booted to an operating system included on the ISO file so that the server can be updated automatically with no user interaction or updated in interactive mode.

For more information or to download SPP, see one of the following pages on the Hewlett Packard Enterprise website:

• Service Pack for ProLiant download page

• Smart Update: Server Firmware and Driver Updates page

HPE Insight Remote Support

Hewlett Packard Enterprise strongly recommends that you register your device for remote support to enable enhanced delivery of your Hewlett Packard Enterprise warranty, HPE support services, or Hewlett Packard Enterprise contractual support agreement. Insight Remote Support supplements your monitoring continuously to ensure maximum system availability by providing intelligent event diagnosis, and automatic, secure submission of hardware event notifications to Hewlett Packard Enterprise, which will initiate a fast and accurate resolution, based on your product’s service level. Notifications can be sent to your authorized Hewlett Packard Enterprise Channel Partner for onsite service, if configured and available in your country.

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For more information, see Insight Remote Support and Insight Online Setup Guide for ProLiant Servers and BladeSystem c-Class Enclosures on the Hewlett Packard Enterprise website. Insight Remote Support is available as part of Hewlett Packard Enterprise Warranty, HPE support services, or Hewlett Packard Enterprise contractual support agreement.

USB support

Hewlett Packard Enterprise provides both standard USB 2.0 support and legacy USB 2.0 support. Standard support is provided by the OS through the appropriate USB device drivers. Before the OS loads, Hewlett Packard Enterprise provides support for USB devices through legacy USB support, which is enabled by default in the system ROM.

Legacy USB support provides USB functionality in environments where USB support is not available normally. Specifically, Hewlett Packard Enterprise provides legacy USB functionality for the following:

• POST (system boot)

• UEFI System Utilities

• Pre-boot UEFI shell

• DOS

• Operating environments which do not provide native USB support

External USB functionality

Hewlett Packard Enterprise provides external USB support to enable local connection of USB devices for server administration, configuration, and diagnostic procedures.

For additional security, external USB functionality can be disabled through USB options in UEFI System Utilities.

HPE Smart Storage Administrator

The HPE SSA is a configuration and management tool for HPE Smart Array controllers. Starting with HPE ProLiant Gen8 servers, HPE SSA replaces ACU with an enhanced GUI and additional configuration features.

The HPE SSA exists in three interface formats: the HPE SSA GUI, the HPE SSA CLI, and HPE SSA Scripting. Although all formats provide support for configuration tasks, some of the advanced tasks are available in only one format.

Some HPE SSA features include the following:

• Supports online array capacity expansion, logical drive extension, assignment of online spares, and RAID or stripe size migration

• Provides diagnostic and SmartSSD Wear Gauge functionality on the Diagnostics tab

• For supported controllers, provides access to additional features.

For more information about HPE SSA, see the Hewlett Packard Enterprise website.

Automatic Server Recovery

ASR is a feature that causes the system to restart when a catastrophic operating system error occurs, such as a blue screen, ABEND (does not apply to HPE ProLiant DL980 Servers), or panic. A system failsafe timer, the ASR timer, starts when the System Management driver, also known as the Health Driver, is loaded. When the operating system is functioning properly, the system periodically resets the timer. However, when the operating system fails, the timer expires and restarts the server.

ASR increases server availability by restarting the server within a specified time after a system hang. At the same time, the SIM console notifies you by sending a message to a designated pager number that

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ASR has restarted the system. You can disable ASR from the System Management Homepage or through RBSU.

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Identifying components and LEDs

Front panel components

Item Description

1 Server bay 1

2 Server bay 1 LFF drives

3 Server bay 2

4 Server bay 2 LFF drives

5 Server bay 3

6 Server bay 3 LFF drives

7 Chassis serial label pull tab

8 Quick-release levers (2)

9 Storage LED display

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Storage display LEDs

Item LED description LED state

1 UID LED

2 Drive health LED

3 Backplane health

LED

Off = Normal operating mode

Solid blue = One or more drives is in locate mode.

Flashing blue = Firmware update is in progress.

Off = No drives are configured.

Solid green = One or more drives are members of a logical drive.

Flashing green = One or more drives are rebuilding or performing a RAID migration, stripe size migration, capacity expansion, logical drive extension, or erasing.

Flashing amber = One or more drives are predicted to fail.

Solid amber = One or more drives have failed.

Green = Backplane health is normal.

Amber = Backplane error detected

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Server front panel components

Item Description

1 Drive bay 1

2 Drive bay 2

3 Server ejector button

4 SUV cable connector

5 Server serial label pull tab

Server front panel LEDs and buttons

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Item Description Status

1 Power On/Standby

button and system power LED

2 UID button/LED

3 Server health LED

4 Server backup LED

Solid green = System on

Flashing green (1 Hz/cycle per sec) = Performing power on sequence

Solid amber = System in standby

Off = No power present

Solid blue = Activated

Flashing blue:

• 1 Hz/cycle per sec = Remote management or firmware upgrade in progress

• 4 Hz/cycle per sec = iLO manual reboot sequence initiated

• 8 Hz/cycle per sec = iLO manual reboot sequence in progress

Off = Deactivated

Solid green = Normal

Flashing green (1 Hz/cycle per sec) = iLO is rebooting

Flashing amber = System degraded

Flashing red (1 Hz/cycle per sec) = System critical

Off = Normal operations. No backup in progress.

Rear panel components

Flashing white = Backup in progress. Do not remove drives or associated system components, and do not power down the server.

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Item Description

1 Server bay 3 I/O module

2 Server bay 2 I/O module

3 Server bay 1 I/O module

4 Power supply bay 4

5 Power supply bay 3

6 Power supply bay 2

7 Power supply bay 1

8 Management module

Power supply LEDs

The power supply LED is located on each power supply.

LED Status Description

Off System is off or power supply has failed.

Solid Green Normal

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Management module components

Item Description

1 HPE APM connector

2 HPE iLO connector

3 Management module thumbscrew

4 Reserved

5 Management module release lever

Management module LEDs

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Item Description

1 Management module UID LED

2 Management module health LED

3 iLO link LED

4 iLO activity LED

I/O module components

Item Description

1 PCIe expansion slot 4

2 PCIe expansion slot 3

3 PCIe expansion slot 2

4 PCIe expansion slot 1

5 FlexibleLOM slot

6 NIC 2

7 NIC 1

The FlexibleLOM slot is not available on the I/O module with the x16 PCIe riser option.

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I/O module LEDs

Item Description

1 NIC 1 activity LED

2 NIC 1 link LED

3 NIC 2 activity LED

4 NIC 2 link LED

PCIe slot definitions (standard I/O module)

The HPE Apollo 4500 system with its centralized HPE Smart Storage Battery supports up to two HPE Smart Array controllers per node.

Processor 2 must be installed to support options installed in PCIe expansion slots 3 and 4.

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Item Description

1 PCIe expansion slot 4 — PCIe3 x8 (8, 4, 2, 1)

2 PCIe expansion slot 3 — PCIe3 x8 (8, 4, 2, 1)

3 PCIe expansion slot 2 — PCIe3 x8 (8, 4, 2, 1)

4 PCIe expansion slot 1 — PCIe3 x8 (8, 4, 2, 1)

5 FlexibleLOM slot — PCIe3 x8

PCIe slot definitions (I/O module with x16 riser option)

The HPE Apollo 4500 system with its centralized HPE Smart Storage Battery supports up to two HPE Smart Array controllers per node.

Processor 2 must be installed to support options installed in PCIe expansion slots 3 and 4. Only slots 3 and 4 support HPE Smart Array Controllers.

Item Description

1 PCIe expansion slot 4 — PCIe3 x8 (8, 4, 2, 1)

2 PCIe expansion slot 3 — PCIe3 x8 (8, 4, 2, 1)

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Item Description

3 PCIe expansion slot 2 — PCIe3 x16 (16, 8, 4, 2, 1)

4 PCIe expansion slot 1 — PCIe3 x8 (8, 4, 2, 1)

HPE Smart Array P440 Controller port identification

Item Description

1 Cache module

2 Cache module cable connector

3 Internal SAS port 1i

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HPE H240 Smart Host Bus Adapter port identification

Item Description

1 Port 2i

2 Port 1i

I/O module power connector identification

Item Description

1 PCIe expansion slot 1 power connector

2 PCIe expansion slot 2 power connector

3 PCIe expansion slot 3 power connector

4 PCIe expansion slot 4 power connector

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LFF drive bay numbering

The drives are numbered 1-15 for each server installed in the chassis. The first digit in the illustration represents the server associated with the drive and the second set of digits represent the drive bay number.

LFF drive LED definitions

Item Definition

1 Fault/UID (amber/blue)

2 Online/Activity (green)

Online/Activity LED (green)

On, off, or flashing Alternating

On, off, or flashing Solid blue

Fault/UID LED (amber/blue)

amber and blue

Definition

One or more of the following conditions exist:

• The drive has failed.

• A predictive failure alert has been received for this drive.

• The drive has been selected by a management application.

One or both of the following conditions exist:

• The drive is operating normally.

• The drive has been selected by a management application.

Table Continued

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Online/Activity LED (green)

On Flashing amber A predictive failure alert has been received for this drive. Replace

On Off The drive is online but is not currently active.

Fault/UID LED (amber/blue)

Definition

the drive as soon as possible.

1 flash per second Flashing amber

1 flash per second Off

4 flashes per second

Off Solid amber A critical fault condition has been identified for this drive and the

Off Flashing amber A predictive failure alert has been received for this drive. Replace

Flashing amber The drive is active but a predictive failure alert has been received

Off The drive is active and is operating normally.

Do not remove the drive. Removing the drive might terminate the current operation and cause data loss.

The drive is part of an array that is undergoing capacity expansion or stripe migration, but a predictive failure alert has been received for this drive. To minimize the risk of data loss, do not remove the drive until the expansion or migration is complete.

Do not remove the drive. Removing the drive might terminate the current operation and cause data loss.

The drive is rebuilding, erasing, or is part of an array that is undergoing capacity expansion or stripe migration.

for this drive. Replace the drive as soon as possible.

controller has placed it offline. Replace the drive as soon as possible.

the drive as soon as possible.

Off Off The drive is offline, a spare, or not configured as part of an array.

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Cabling

Cabling the chassis

After all system hardware is installed, cable the components.

WARNING:

To reduce the risk of electric shock or injury due to high-current electrical energy, be sure that all power is completely disconnected at the source before beginning any power connections to the power bus bars or power bus box.

WARNING:

Be sure that all circuit breakers are locked in the off position before connecting any power components.

CAUTION:

To avoid damaging the fiber cables, do not drape cables from one side of the rack to the other and do not run cables over a hard corner or edge.

Procedure

1. Connect the network cables to the Ethernet ports on the I/O module (I/O module components on

page 62).

2. Connect a network cable to the iLO connector on the management module (Management module components on page 61).

3. Connect the APM cable to the APM connector on the management module (Management module components on page 61).

Installing the cable management arm

IMPORTANT:

If you need to hinge the cable management arm on the rear right-hand side of the rack, see the instructions in "Converting the cable management arm for opposite side mounting on page

71." Perform these steps to convert the arm to a right-hand swing and install the arm on the right side of the rack.

Procedure

1. Install the rack rail brace.

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2. Align and install the cable management arm.

3. Press the latch and slide the cable management arm into place.

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Converting the cable management arm for opposite side mounting

The cable management arm is designed for ambidextrous implementation. You can convert the arm for right-hand swing.

IMPORTANT:

When converting the cable arm, always be sure to orient the arm with the cable trough facing upward.

NOTE: To access some components on the rear of the product, you may need to remove the cable management arm.

Procedure

1. Press the latch to release the cable management arm and remove the cable management arm.

2. Move the cable management arm to the right rack rail and align the tab for opposite side mounting.

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3. Align and install the cable management arm on the right rack rail.

I/O module option cabling

The HPE Apollo 4500 system with its centralized HPE Smart Storage Battery supports up to two HPE Smart Array controllers per node.

This Apollo 4530 Gen9 Chassis supports up to three I/O modules. Standard x8 I/O modules have four PCIe slots and one FlexibleLOM slot while x16 I/O modules have only four PCIe slots. This section describes the cable routing for the options installed in the I/O module.

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HPE Smart Array P440 Controller cabling

HPE H240 Smart Host Bus Adapter cabling

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Specifications

Environmental specifications

Specification Value

Temperature range

Operating 10°C to 35°C (50°F to 95°F)

Shipping -40°C to 70°C (-40°F to 158°F)

Maximum wet bulb temperature 28°C (82.4°F)

Relative humidity (noncondensing)

Operating 10% to 90%

Nonoperating 5% to 95%

All temperature ratings shown are for sea level. An altitude derating of 1°C per 300 m (1.8°F per 1,000 ft) to 3,048 m (10,000 ft) is applicable. No direct sunlight allowed.

Storage maximum humidity of 95% is based on a maximum temperature of 45°C (113°F). Altitude maximum for storage corresponds to a pressure minimum of 70 kPa.

Chassis specifications

Specification Value

Height 18.96 cm (7.46 in)

Depth 84.91 cm (33.43 in)

Width 44.33 cm (17.45 in)

Weight (fully loaded, with three XL450 servers) 99.79 kg (220.00 lb)

Weight, empty 43.09 kg (95.00 lb)

Power supply specifications

Depending on installed options, the server is configured with one of the following power supplies:

• HPE 800W Flex Slot Platinum Hot-plug Power Supply on page 75

• HPE 800W Flex Slot -48VDC Hot-plug Power Supply on page 75

• HPE 800W Flex Slot Titanium Plus Hot-plug Power Supply on page 77

• HPE 800W Flex Slot Universal Hot-plug Power Supply on page 77

• HPE 1400W Flex Slot Platinum Plus Hot-plug Power Supply on page 78

For detailed power supply specifications, see the QuickSpecs on the Hewlett Packard Enterprise website (http://www.hpe.com/info/proliant/powersupply).

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HPE 800W Flex Slot Platinum Hot-plug Power Supply

Specification Value

Input requirements

Rated input voltage

Rated input frequency

Rated input current

Maximum rated input power

BTUs per hour

100 to 127 VAC

200 to 240 VAC

240 VDC for China only

50 Hz to 60 Hz

Not applicable to 240VDC

9.4 A at 100 VAC

4.5 A at 200 VAC

3.8 A at 240 VDC for China only

940 W at 100 VAC

900 W at 200 VAC

912 W at 240 VDC for China only

3207 at 100 VAC

3071 at 200 VAC

3112 at 240 for China only

Power supply output

Rated steady-state power

Maximum peak power

800 W at 100 VAC to 127 VAC input

800 W at 200 VAC to 240 VAC input

800 W at 240 VDC input for China only

800 W at 100 VAC to 127 VAC input

800 W at 200 VAC to 240 VAC input

800 W at 240 VDC input for China only

HPE 800W Flex Slot -48VDC Hot-plug Power Supply

Specification Value

Input requirements

Table Continued

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Rated input voltage

-40 VDC to -72 VDC

-48 VDC nominal input

Rated input current

Rated input power (W)

Rated input power (BTUs per hour)

Power supply output

Rated steady-state power (W) 800 W at -40 VDC to -72 VDC

Maximum peak power (W) 800 W at -40 VDC to -72 VDC

WARNING:

To reduce the risk of electric shock or energy hazards:

26 A at -40 VDC input

19 A at -48 VDC input, nominal input

12.4 A at -72 VDC input

936 W at -40 VDC input

912 W at -48 VDC input, nominal input

900 W at -72 VDC input

3194 at -40 VDC input

3112 at -48 VDC input, nominal input

3071 at -72 VDC input

• This equipment must be installed by trained service personnel, as defined by the NEC and IEC 60950-1, Second Edition, the standard for Safety of Information Technology Equipment.

• Connect the equipment to a reliably grounded Secondary circuit source. A Secondary circuit has no direct connection to a Primary circuit and derives its power from a transformer, converter, or equivalent isolation device.

• The branch circuit overcurrent protection must be rated 27 A.

CAUTION:

This equipment is designed to permit the connection of the earthed conductor of the DC supply circuit to the earthing conductor at the equipment.

If this connection is made, all of the following must be met:

• This equipment must be connected directly to the DC supply system earthing electrode conductor or to a bonding jumper from an earthing terminal bar or bus to which the DC supply system earthing electrode conductor is connected.

• This equipment must be located in the same immediate area (such as adjacent cabinets) as any other equipment that has a connection between the earthed conductor of the same DC supply circuit and the earthing conductor, and also the point of earthing of the DC system. The DC system must be earthed elsewhere.

• The DC supply source is to be located within the same premises as the equipment.

• Switching or disconnecting devices must not be in the earthed circuit conductor between the DC source and the point of connection of the earthing electrode conductor.

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HPE 800W Flex Slot Titanium Plus Hot-plug Power Supply

Specification Value

Input requirements

Rated input voltage

Rated input frequency

Rated input current

Maximum rated input power

BTUs per hour

200 to 240 V AC

240 VDC for China only

50 Hz to 60 Hz

Not applicable to 240 VDC

4.35 A at 200 VAC 3.62 A at 240 VAC

3.62 A at 240 VDC for China only

870 W at 200 VAC

870 W at 240 VAC

870 W at 240 VDC for China only

2969 at 200 VAC

2969 at 240 VAC

2969 at 240 VDC for China only

Power supply output

Rated steady-state power

Maximum peak power

800 W at 200 VAC to 240 VAC input

800 W at 240 VDC input for China only

800 W at 200 VAC to 240 VAC input

800 W at 240 VDC input for China only

HPE 800W Flex Slot Universal Hot-plug Power Supply

Specification Value

Input requirements

Rated input voltage

Rated input frequency 50 Hz–60 Hz

200 V to 277 V AC

380 VDC

Table Continued

HPE 800W Flex Slot Titanium Plus Hot-plug Power Supply 77

Page 78

Rated input current

4.5 A at 200 V AC

3.2 A at 277 V AC

2.3 A at 380 VDC

Maximum rated input power

BTUs per hour

Power supply output

Rated steady-state power

Maximum peak power

900 W at 200 VAC

887 W at 277 VAC

874 W at 380 VDC

3071 at 200 VAC

3026 at 277 VAC

2982 at 380 VDC

800 W at 200 VAC to 277 VAC input

800 W at 380 VDC input

800 W at 200 VAC to 277 VAC input

800 W at 380 VDC input

HPE 1400W Flex Slot Platinum Plus Hot-plug Power Supply

Specification Value

Input requirements

Rated input voltage

Rated input frequency

Rated input current

Maximum rated input power

200 to 240 VAC

240 VDC for China only

50 Hz to 60 Hz

Not applicable to 240 VDC

8.0 A at 200 VAC

6.7 A at 240 VAC

6.7 A at 240 VDC for China only

1600 W at 200 VAC

1600 W at 240 VAC

1600 W at 240 VDC for China only

Table Continued

78 HPE 1400W Flex Slot Platinum Plus Hot-plug Power Supply

Page 79

BTUs per hour

Power supply output

5459 at 200 VAC

5459 at 240 VAC

5459 at 240 VDC for China only

Rated steady-state power

Maximum peak power

1400 W at 200 VAC to 240 VAC input

1400 W at 240 VDC input for China only

1400 W at 200 VAC to 240 VAC input

1400 W at 240 VDC input for China only

Hot-plug power supply calculations

For hot-plug power supply specifications and calculators to determine electrical and heat loading for the server, see the Hewlett Packard Enterprise Power Advisor website (

poweradvisor/online).

http://www.hpe.com/info/

Hot-plug power supply calculations 79

Page 80

Acronyms and abbreviations

ABEND

abnormal end

alternating current

ACU

Array Configuration Utility

APM

advanced power management

ASR

Automatic Server Recovery

CSR

Customer Self Repair

direct current

dual port (drive connection)

enterprise mainstream (HPE SSD endurance class)

ENT

electrical nonmetallic tubing

HDD

hard disk drive or hard drive

HPE APM

HPE Advanced Power Manager

HPE SSA

HPE Smart Storage Administrator

iLO

Integrated Lights-Out

IML

Integrated Management Log

LFF

large form factor

LOM

LAN on Motherboard

MDL

80 Acronyms and abbreviations

Page 81

midline (HPE Midline drive family)

MLC

multilevel cell (NAND memory type used in SSDs)

NAND

Not AND

PCIe

Peripheral Component Interconnect Express

POST

Power-On Self-Test

QR code

quick response code

RBSU

ROM-Based Setup Utility

SAS

serial attached SCSI

SATA

serial ATA

SIM

Systems Insight Manager

SPP

Service Pack for ProLiant

SSD

solid-state drive

SUV

serial, USB, video

UEFI

Unified Extensible Firmware Interface

UID

unit identification

USB

universal serial bus

Acronyms and abbreviations 81

Page 82

Documentation feedback

Hewlett Packard Enterprise is committed to providing documentation that meets your needs. To help us improve the documentation, send any errors, suggestions, or comments to Documentation Feedback (

docsfeedback@hpe.com). When submitting your feedback, include the document title, part number,

edition, and publication date located on the front cover of the document. For online help content, include the product name, product version, help edition, and publication date located on the legal notices page.

82 Documentation feedback

HP Apollo 4530 Maintenance And Service Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

HPE Apollo 4530 Chassis Maintenance and Service Guide

Contents

Customer self repair

Illustrated parts catalog

Mechanical components

System components

Removal and replacement procedures

Required tools

Preparation procedures

Power down the server

Extend the chassis from the rack

Remove the chassis from the rack

Remove the server from the chassis

Remove the access panel

Install the access panel

Open the cable management arm

Disconnect the cable management arm

Safety considerations

Preventing electrostatic discharge

Symbols on equipment

System warnings and cautions

Removing and replacing the left bezel ear

Removing and replacing the right bezel ear

Removing and replacing the power supply blank

Removing and replacing a power supply

Removing and replacing the management module

Removing and replacing the HPE Smart Storage Battery

Removing and replacing the I/O module

Removing and replacing the expansion board

Removing and replacing the system fan

Removing and replacing the drive blank

Removing and replacing a drive

Removing and replacing the drive backplane

Removing and replacing the Discovery services cable

Removing and replacing fan cage with Discovery Services Ear

Removing and replacing a midplane assembly

Troubleshooting

Troubleshooting resources

Diagnostic tools

Product QuickSpecs

HPE iLO

Active Health System

HPE ProLiant Pre-boot Health Summary

Integrated Management Log

UEFI System Utilities

Using UEFI System Utilities

Embedded Diagnostics option

Re-entering the server serial number and product ID

Insight Diagnostics

Intelligent Provisioning

HPE Insight Diagnostics survey functionality

Service Pack for ProLiant

HPE Insight Remote Support

USB support

External USB functionality

HPE Smart Storage Administrator

Automatic Server Recovery

Identifying components and LEDs

Front panel components

Storage display LEDs

Server front panel components

Server front panel LEDs and buttons

Rear panel components

Power supply LEDs

Management module components

Management module LEDs

I/O module components

I/O module LEDs

PCIe slot definitions (standard I/O module)

PCIe slot definitions (I/O module with x16 riser option)

HPE Smart Array P440 Controller port identification

HPE H240 Smart Host Bus Adapter port identification

I/O module power connector identification

LFF drive bay numbering

LFF drive LED definitions

Cabling