HP m370n, m376n, m377n, m380, m380n Warranty and Support Guide
...
what’s inside:
hp pavilion home pc
where to get help
warranty and license
warranty
information
declaration of
&
conformity
support guide
Before contacting HP Customer Support Center, it’s
important to have the following information handy.
Please take a moment to write down your product
information for future reference.
operating specifications
regulatory and safety
information
Product Name: ____________________________________
Model #: _________________________________________
System or
Product #: ________________________________________
Serial #: __________________________________________
Purchase Date: ____________________________________
Operating
System: ___________________________________________
Type &
Revision: __________________________________________
Applicable error
messages: ________________________________________
Additional third-party hardware
and/or software installed: ___________________________
Any detailed,
specific questions: _________________________________
Where to Get Help
Follow these steps when you need help from HP:
1 Check the setup poster and the User’s Guide for help
with setting up and using your PC.
2 For faster help, be sure to register your HP Pavilion
home PC by e-mail, on the Web at
http://www.register.hp.com
or by phone.
3 Use Help on your PC to get help with your hardware
and software. Click Start and then click Help and
Support.
4 For help online, go to the HP Support Web site at
http://www.hp.com/support
5 If you have not solved the problem, call the
HP Customer Care Center at
1-800-HP-INVENT
(U.S. & Canada).
HP Support Web site
http://www.hp.com/support
HP Customer Care Center
1-800-HP-INVENT
(U.S. and Canada)
Hours: 24 hours, 7 days
HP Registration Web site
http://register.hp.com
Don’t Forget to Register!
Registration is quick, easy, and offers you access to
subscriptions and notifications such as:
E-mail updates containing notifications about product
•
enhancements, the most recent support alerts, and
driver updates specific to the product(s) you own.
The HP newsgram, our monthly online magazine
•
packed full of product news, support tips, project ideas,
and much more. Visit us at
http://subscription.support.hp.com/di/
newsgrams.html to explore a sample newsgram.
Visit us at http://register.hp.com
Software Support
America Online
U.S.: 888-346-3704 — Canada: 888-265-4357
www.aol.com
ArcSoft
www.arcsoft.com
AT&T WorldNet
800-400-1447 — www.att.net
CompuServe 2000
800-944-9871 — www.compuserve.com
Corel
www3.corel.com
Detto Technologies
866-338-8663 — www.detto.com
Disney’s Blast Online
972-389-3970 — www.disney.com
EarthLink
dial-up customer service: 800-890-6356
dial-up technical support: 800-890-5128
DSL customer service and technical support:
888-829-8466
www.earthlink.net
InterVideo (only DVD-ROM models)
www.intervideo.com
Microsoft Network
800-386-5550 — www.support.msn.com
MusicMatch
www.musicmatch.com
Prodigy Internet Services
800-213-0992 — www.prodigy.com
Quicken Basic (Intuit)
900-555-4688 — www.intuit.com
Veritas (only CD-RW and DVD+RW/+R models)
www.veritas.com
Yahoo! — User Support
www.yahoo.com
2
Warranty and License Information
Contacting HP Customer Care
HP Customer Care provides fast, friendly, and effective
expert advice for all your HP products. If you have a
question or if a problem arises, we offer extensive service
and support options around the clock to better handle your
needs. For the fastest access to product information and
assistance, go to: www.hp.com/support
HP Support Process
HP offers a wide variety of service and support options
which are available around the clock for HP customers
with products that are either in or out of warranty. If you
have a question or a problem arises, for the fastest service
we suggest that you seek assistance from HP service and
support in the following manner:
1 Use the Help and Support features that are installed
with your product and refer to your product
documentation for specific instructions and
troubleshooting information.
2 Visit the HP online service and support at
www.hp.com/support
HP online service and support is available to all HP
customers for the life of their HP products. It is always
available and is your fastest source for up-to-date
product information and expert assistance that includes:
Fast access to qualified online support specialists.
•
Software and driver updates for your product.
•
Valuable product and troubleshooting information
•
for common problems.
Proactive product updates, support alerts, and HP
•
newsgrams are available when you register your
product.
3 Contact HP Customer Care by phone 24 hours a day,
seven days a week in both English and Spanish (U.S.
only) via 1-800-HP-INVENT. Canadian customers can
reach us at the same number for support in both English
and French. When you call please have your product
model number, serial number, and date of purchase
available. Telephone support is free during your limited
warranty period.
When should I contact HP
online service and support?
For many common problems and requests, HP online
service and support is your fastest link to up-to-date
product information and expert assistance. Visit
www.hp.com/support to:
Download current software and drivers for your
•
product.
Troubleshoot common printing problems.
•
Find user manuals and documentation for your product.
•
When should I contact HP
phone service and support?
When your problem cannot be solved through HP online
service and support, qualified support specialists are
available 24 hours a day via 1-800-HP-INVENT to provide
expert assistance. Call HP Customer Care when:
You either do not have Internet access, or cannot
•
connect to the Internet to visit www.hp.com/support
Your product “quick help” does not identify or help
•
solve your problem.
There is obvious damage or a mechanical breakdown
•
with your product rendering it inoperable.
Note: Support options, availability and hours vary by
product, country/region, and language and are subject to
change.
And, if Necessary: Get Repair
Consumer Replaceable Parts
You can easily replace many of the HP Pavilion parts
yourself. This is the fastest method of repair, where the part
is conveniently sent with next-day service to your home or
business. We pay the shipping and handling. Detailed
instructions are included to guide you through an easy
repair, and if you have questions, call us for assistance. This
service is free for the duration of the hardware warranty
period.
In some cases, HP will ask for a credit card as collateral for
the part and will charge you for the retail price of the part
if the failed part is not returned within thirty (30) days.
* Availability of this program may vary depending on your
country/region.
Send-In Repair Service
HP will arrange to have your PC picked up and delivered
to an HP Central Repair Center. We pay for the round-trip
shipping and handling. This service is free for the duration
of the hardware warranty period.
3
There are a few limitations and exclusions to this warranty
(as well as some important details) and you’ll find them
described, in legal language, beginning on the next page.
Carry-In Service
You also have the option of taking your PC to an
HP Authorized Service Provider. The ASP can facilitate the
service on your PC. Visit www.hp.com/us/support to find
the nearest authorized support provider in your area.
HP 3rd Party Support
3rd Party Support is the new one-stop support solution for
our home and home office customers within the U.S.
If you have a support question about any aspect of your
computer, peripherals, software, Internet connection,
computer games, etc., just call us at (1) 208-333-3897. Even
if your question is about a product or service not provided
by HP, for a small fee*, we will do our best to get you up
and running again.
Terms and conditions:
HP 3rd Party Support will provide all commercially
reasonable efforts to resolve customer issues not covered
by the existing warranty. The cost to the customer is $30.00
per incident. To contact HP 3rd Party Support use the
customer support number, (1) 208-333-3897, and select HP
3rd party support or tell your technical adviser.
HP Out-of-Warranty Support Options
Even after your warranty has ended, HP can still provide
you with service and support options.
For Visa and MasterCard holders in the United States or
•
calls from Canada, please call 1-800-HP-INVENT. The
fee is U.S. $30* per call, charged to your Visa or
MasterCard.
*Prices are subject to change without notice and may vary
based on your product.
Recycle — HP Planet Partners
HP is sensitive to the environment and has a program,
Planet Partners, to make it simple for us to reclaim your
old product for recycling. HP will help you recycle your
old equipment even if it is not an HP product; we take back
all makes and models. Visit our Web site to find out how
easy it is to recycle: www.hp.com/recycle
Protect Your Investment
Obtaining a Warranty Upgrade
Upgrade your standard factory warranty to two or three
years with the Care Pack. Service coverage begins on
product purchase date and you must purchase the pack
within the first year after product purchase. The hardware
service offering will be determined based on the outcome
of system self-test programs run by the customer through
the initial call to Customer Care.
For more information please visit
http://www.hp.com/go/hpsupportpack
or call 1-888-999-4747.
HP Installation Services
Did you know HP offers an installation service for all
HP Pavilion home PCs? An HP-approved technician will
come to your home or office to set up and test your PC and
connect it to your printer. We will also make sure the
connection to your Internet service provider, if you have
one, is up and running.
HP installation services can also provide you with various
levels of PC training and orientation to help you get the
maximum satisfaction and benefit out of your new
HP Pavilion.
For more information or to purchase the HP installation
service, please call 1-800-HP-INVENT (U.S. only).
The Legal Language
Hewlett-Packard Limited
Warranty Statement
DURATION OF LIMITED WARRANTY
Hardware:
Original Systems — 1 year
Technical phone assistance to diagnose
potential hardware issues —
HP warrants to you, the end-user customer, that HP
hardware, accessories, and supplies will be free from
defects in materials and workmanship after the date of
purchase —
Original Systems — 1 year
If HP receives notice of such defects during the warranty
period, HP will replace products that prove to be defective.
Replacement (e.g., keyboard, monitor, mouse, etc.) may be
either new or like new. HP warrants to you that HP
software will not fail to execute its programming
instructions after the date of purchase, for 30 (thirty) days,
due to defects in material and workmanship when
properly installed and used. If HP receives notice of such
defects during the warranty period, HP will replace
software media, which does not execute its programming
instructions due to such defects.
HP warrants the operation of a network interface card
(NIC) only if factory preinstalled by HP, as follows: HP will
make sure the correct drivers are installed; HP will make
1 year
4
Loading...