HP (Hewlett-Packard) 960i, 460i, 230i User Manual

getting started guide

hp StorageWorks

Ultrium tape drive

internal model

Ultrium 230i, 460i, 960i

open this flap for quick

start installation poster

54326

Internal drives - contents

Pre-Installation

Before you start page 3

Backup software and drivers page 5

Using the CD-ROM page 7

Installing the tape drive

Step 1: Check the SCSI connection page 9

Step 2: Check the drive’s SCSI ID page 11

Step 3: Prepare the mounting bay page 13

Step 4: Attach mounting hardware page 15

Step 5: Install the drive page 17

Step 6: Attach power and SCSI cables page 19

Step 7: Secure the drive page 21

Step 8: Verify installation page 23

Using the tape drive

Your HP StorageWorks Ultrium tape drive page 25

Use the correct media page 27

Using HP OBDR page 31

Diagnostic tools page 33

Optimizing performance page 35

Troubleshooting page 37

Understanding the LEDs page 42

Problems with cartridges page 46

Other sources of information page 48

Replacing your tape drive page 49

July 2004 Part Number: Q1538-90905

Hewlett-Packard Company makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Hewlett-Packard shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material.

This document contains proprietary information, which is protected by copyright. No part of this document may be photocopied, reproduced, or translated to another language without the prior written consent of Hewlett-Packard. The information contained in this document is subject to change without notice.

Linear Tape-Open, Ultrium, Ultrium Logo, Ultrium and Ultrium Logo are U.S. trademarks of HP, IBM and Certance (previously Seagate).

Patented under one or more of U.S. Patents Nos. 5,003,307; 5,016,009; 5,463,390; 5,506,580; held by Hi/fn, Inc.

Microsoft®, MS-DOS®, MS Windows®, Windows® and Windows NT® are U.S. registered trademarks of Microsoft Corporation.

UNIX

® is a registered trademark of The Open Group.

Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained herein. The information is provided ”as is” without warranty of any kind and is subject to change without notice. The warranties for Hewlett-Packard Company products are set forth in the express limited warranty statements for such products. Nothing herein should be construed as constituting an additional warranty.

Printed in the U.K.

Product Details

Write your tape drive details here so you can find them easily if you need them. The model name is on the front of the drive and the product and serial numbers are on a label on the bottom of the drive.

Model (type of drive):

Model (number):

Serial (number):

Date purchased/installed:

SCSI ID:

Before you start

HP StorageWorks Ultrium tape drives are designed to operate on a low voltage differential SCSI bus (LVDS). This guide describes how to install:

• HP StorageWorks Ultrium 960 tape drives, high-performance Ultra 320 SCSI devices with

a maximum burst transfer speed of 320 MB/second.

• HP StorageWorks Ultrium 460 tape drives, high-performance Ultra 160 SCSI devices with

a maximum burst transfer speed of 160 MB/second.

• HP StorageWorks Ultrium 230 tape drives, high-performance Ultra 2 SCSI devices with a

maximum burst transfer speed of 80 MB/second.

Before starting to install your tape drive, you should consider the following:

Which operating systems are supported?

HP StorageWorks Ultrium drives can be connected to servers running under Windows®, NetWare, HP-UX, Tru64, Linux and several other industry-standard operating systems. Refer to the “HP StorageWorks Tape Software Compatibility” topic on our World Wide Web site

www.hp.com/go/connect) for more information about the operating system versions

( that are supported.

How do I connect the drive to my server?

The tape drive is installed into a spare drive bay in your server (or into an HP Rack-Mount Option Kit) and is attached to the SCSI bus of the host server via a spare connection on the internal SCSI ribbon cable.

You will need a properly installed and configured SCSI host bus adapter (HBA) or a built-in SCSI controller on your server with a correctly terminated, LVDS-compatible ribbon cable with a spare 68-pin, high density (HD), wide SCSI connector.

For optimum performance your tape drive should only be connected to a SCSI bus that can transfer data at a rate that supports the tape drive’s maximum burst transfer speed, see Table 1, “supported SCSI bus types,” on page 9, and it should be the only device on the SCSI bus. Do not attach the drive to the same SCSI bus as your disk drive or RAID controller.

How can I check the SCSI bus?

We strongly recommend that you use HP Library & Tape Tools to check your server’s current SCSI configuration (see “Step 2: Check the drive’s SCSI ID” on page 11)). This will provide information about the SCSI bus and the SCSI IDs in use.

HP Library & Tape Tools is the recommended diagnostic and support tool for your HP tape storage product. It is available on the CD shipped with your product or as a free download from the HP web site and is supported on nearly all major operating systems.

www.hp.com/support/tapetools for compatibility information, updates and the

See latest version of the tool.

What are the mounting requirements for the tape drive?

Mounting bay

You need one industry-standard, 5¼-inch, full-height bay in which to install the HP StorageWorks Ultrium tape drive. Power requirements are:

Voltage Typical Current Maximum Current

Ultrium 460 Ultrium 230

5 V 3.2 A 5.2 A 6.3 A 12 V 0.7 A 0.7 A 2.75 A

Mounting hardware

For many servers, no mounting tray or rails are required. Devices simply slide into the server’s chassis and are fixed with screws. Other servers have built-in trays or rails.

Rail kits for a number of industry-standard servers may be available. For more details refer to:

www.hp.com/go/connect.

Some servers use non-standard mounting rails and do not include spares. If this is the case with your system, you will have to order these accessories from the server manufacturer before you can install the tape drive.

Airflow requirements

The server must provide forced cooling and be capable of drawing 6 cfm (0.17 m3/minute or 10.08 m 8 cfm for up to 40 C ambient operation.

Ensure that all fans in your server are in place and operational, and make sure that empty bays have the appropriate blanking plates installed so that airflow is maintained.

/hour) of air through the tape drive at up to 35 C ambient operation. This rises to

Do I need additional items for installation?

• You may also need mounting hardware. See above.

• If you do not have a spare, suitably rated SCSI connector on your server, you must install a new HBA (also known as a SCSI card). The SCSI bus rating should match or be higher than the SCSI rating of your tape drive. See Table 1, “supported SCSI bus types,” on page 9 for recommended HBAs. For specific details relevant to your server model please refer to

www.hp.com/go/connect. You will need to purchase and install the new HBA into an

unused, 64-bit PCI expansion slot within your server before installing your tape drive. (The kit can also be installed in a 32-bit PCI expansion slot, but this will limit performance on higher-performance drives, such as Ultrium 960.)

Refer to our World Wide Web site for recommended products, configurations and ordering information:

www.hp.com/go/connect or www.hp.com/support/ultrium.

Backup software and drivers

Backup software

For optimum performance it is important to use a backup application that is appropriate for your system’s configuration. In a direct attach configuration, where the tape drive is attached to a standalone server, you can use backup software that is designed for a single-server environment. In network configurations you will need backup software that supports enterprise environments. HP, Veritas, Yosemite, Legato and Computer Associates all provide suitable products. Further details about these and other products that may be appropriate can be found on our connectivity web site.

1 Go to our connectivity web site: www.hp.com/go/connect.

2 Select software compatibility.

3 Select your combination of operating system and tape drive model in the table. A list of

supported backup applications is displayed. This will also tell you whether your configuration is compatible with HP One-Button Disaster Recovery, HP OBDR. (All HP StorageWorks Ultrium tape drives support HP OBDR. However, you can only use this feature, if your system configuration and backup application also support it. See “Using HP OBDR” on page 31.)

4 Make sure you have a backup application that supports your HP StorageWorks Ultrium tape

drive and download any upgrades or patches, if required.

Drivers

Windows users

After you connect the tape drive, insert the HP StorageWorks Tape CD-ROM and follow the link to download the HP driver from our web site: Verify installation” on page 23. Refer to the accompanying README file for specific installation instructions for Windows 2000, Windows XP and Windows Server 2003 drivers.

Note: We recommend that you install drivers from the web link on the CD-ROM rather than the Windows Hardware Installation Wizard, because you can also use HP Library & Tape Tools software on the CD-ROM to verify that your installation is correct (see “Step 8: Verify installation” on page 23). If you do not have internet access, you can also install drivers directly from the HP StorageWorks Tape CD-ROM, but these may not be the latest versions available.

www.hp.com/support, see “Step 8:

UNIX and OpenVMS users

The recommended backup applications use the operating system’s standard, built-in device drivers. To upgrade drivers we recommend that you patch to the latest version of the operating system, following the instructions in the patch documentation.You will also find information about configuring device files in the Configuration Guides on the CD-ROM.

install your product

learn about your product

buy media online

troubleshoot with L&TT

Figure 1: the

HP StorageWorks Tape

CD-ROM

Using the CD-ROM

The HP StorageWorks Tape CD-ROM is a central source of information about your tape drive with utilities for getting the best performance from your tape drive.

Use the HP StorageWorks Tape CD-ROM to check installation, as described in this guide, and to verify and troubleshoot performance after installation. It helps you to:

• Install your product, which includes access to drivers, an installation check, and performance information and tools

• Learn about your product, which includes an online User’s Guide and UNIX and OpenVMS Configuration Guides.

• Register you product

•Buy media online

• Troubleshoot with HP Library & Tape Tools.

SCSI ribbon cable

68-pin internal LVD/SE connector

68-pin internal SE connector (Do not use)

50-pin internal SE connector (Do not use)

The example shows an Adaptec 29160 HBA

tape drive

SCSI HBA

SCSI ribbon cable

Figure 2: checking the SCSI connection

Step 1: Check the SCSI connection

Use the following questions to help you check your SCSI connection. Most users can use HP Library & Tape Tools to check the SCSI bus, see page 33. If you answer ‘Yes’ to all these questions, you are ready to install your tape drive. If you answer ‘No’, you will probably need to purchase and install additional items. For product details, go to

www.hp.com/go/connect.

1 Is there a spare SCSI port on

the server’s internal SCSI bus?

Yes ?

2 Does the SCSI bus type

match the drive type, Ultra 320 for Ultrium 960, Ultra 160 for Ultrium 460, Ultra 2

No?

Purchase and install one of the recommended HBAs into an unused 64-bit PCI expansion slot. See table below.

Performance may be impaired. Consider replacing your card with one of the recommended HBAs. See table below.

for Ultrium 230? (Make sure the ribbon cable is terminated. See page 19.)

Yes ?

3 Will the drive be the only

device on the bus? This is the recommended configuration. Do not connect to a RAID

No?

controller channel.

SCSI Bus Type Transfer Speed Recommended for

960 460 230

Ultra 320 LVD Up to 320 MB/s Yes, one drive

only per bus

Ultra 160 LVD Up to 160 MB/s Acceptable Yes, one drive only

Ultra 2 LVD Up to 80 MB/s No Acceptable Yes, one drive only

Single-ended, wide

High Voltage Differential

Up to 40 MB/s No No Acceptable, but it will

Do not connect to a narrow SCSI bus.

Up to 40 MB/s No. The drive will not work and you may damage the drive or

controller.

Performance may be impaired, depending upon the tape drive model and SCSI bus. Ultrium 960 drives should always be on a dedicated bus. See table below.

Yes, for up to two 460 drives per bus

per bus

Yes

Yes, for up to two 230 drives per bus

per bus

restrict performance.

table 1: supported SCSI bus types

Note If you attach your drive to a higher-rated SCSI bus, the internal SCSI cable should be of the

same specification as the SCSI HBA. For example, if you connect an Ultrium 460 to an Ultra 320 bus, make sure that the internal cable supports Ultra 320.

2418NC 2418NC

Example SCSI IDs

2418NC

(Default)

Figure 3: checking the SCSI ID

Step 2: Check the drive’s SCSI ID

Your HP StorageWorks Ultrium drive is shipped with a default SCSI ID of 3, but it can be assigned any unused ID between 0 and 15. Do not use SCSI ID 7, which is reserved for the SCSI controller, or SCSI ID 0, which is typically assigned to the boot disk.

1 Determine whether you need to change the SCSI ID from the default of 3.

For most operating systems you can run HP Library & Tape Tools from the HP StorageWorks Tape CD-ROM to check your computer’s SCSI configuration. This will provide information about the SCSI bus and the SCSI IDs currently in use. To do this, select the ‘troubleshoot with L&TT’ option from the CDROM menu. (See also page 33.)

For UNIX systems, check the UNIX Configuration Guide on the HP StorageWorks Tape CD-ROM, for instructions on how to determine the SCSI IDs of existing devices.

Caution Static electricity can damage electronic components. Always wear an antistatic wriststrap if

possible. If not, to equalize the electromagnetic charges, touch a bare metal part of the server (such as the back plate) before you remove the tape drive from its bag.

2 Change the tape drive’s SCSI ID, if necessary.

The SCSI ID is set using jumpers on a set of pins at the rear of the drive. Move the jumpers carefully to the pattern corresponding to the ID you want, see Figure 3. Spare jumpers are provided with the drive.

Figure 4a: preparing mounting bay in a typical HP AlphaServer

Figure 4b: preparing mounting bay in a typical HP Proliant server

Step 3: Prepare the mounting bay

Warning To avoid personal injury or damage to the server or tape drive, ensure that the server is

disconnected from the mains power supply while you install the drive.

Caution Static electricity can damage electronic components. Always wear an antistatic wriststrap if

one is available. If not, after you have disconnected power from the server and removed the cover, touch a bare metal part of the chassis. Similarly, touch a bare metal part of the drive before installing it.

1 Assemble the necessary tools and materials:

• Phillips screwdriver

• Flat-bladed screwdriver (if your server uses slotted screws)

• Torx screwdriver (if your server uses torx screws)

• Your server manuals (for reference during installation)

Perform a normal system shutdown and turn off the server and any connected peripherals.

3 Remove the cover and front panel from the server, as detailed in your server’s documentation.

As you work inside the server, you may have to disconnect the SCSI cable or power cable from other devices to maneuver the new drive into place. If you have to do this, make a note of their position and connections so you can put them back correctly later.

4 Remove the front filler panel from a full-height, 5¼-inch bay of your server, as illustrated. With

some servers, such as the HP AlphaServer ES40, you must also remove the half-height device divider.

The server must provide forced cooling and be capable of drawing 6 cfm (0.17 m3/minute or 10.08 m to 8 cfm for up to 40 C ambient operation. Ensure that empty bays have the appropriate blanking plates installed so that airflow is maintained.

/hour) of air through the tape drive at up to 35 C ambient operation. This rises

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