HP 9500MFP User Manual

user reference

hp color LaserJet 9500mfp

HP Color LaserJet 9500mfp

user reference guide

except as allowed under the copyright laws. Edition 2, 10/2004 The information contained herein is subject to ch ange without notice. The only warranties for HP products and services are set forth in the express warranty

statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Trademark Credits

Acrobat®, Adobe®, Adobe Photoshop®, and PostScript® are trademarks of Adobe Systems Incorporated.

Corel® is a trademark or registered trademark of Corel Corporation and Corel Corporation Limited.

HP-UX® Release 10.20 and later and HP-UX Release 11.00 and later (in both 32- and 64-bit configurations) on all HP 9000 computers are Open Group UNIX 95 branded products.

Linux is a U.S. registered trademark of Linus Torvalds. Microsoft®, Windows®, and Windows NT® are U.S. registered trademarks of Microsoft

Corporation. PANTONE®* is Pantone, Inc.’s check-standard trademark for color. UNIX® is a registered trademark of The Open Group. E

NERGY STAR® is a U.S. registered service mark of the United States Environmental

Protection Agency.

ii ENWW

Contents

1 MFP basics

MFP components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Control panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Features and benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Copying. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

E-mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Fax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Print cartridges and image drums. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Setting the MFP defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Setting the MFP device defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Setting the MFP driver defaults. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Printer drivers and software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Printer drivers and software for Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Printer drivers and software for Macintosh computers . . . . . . . . . . . . . . . . . . . . . . 13

Additional printer drivers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Help system. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17

“What is this?” Help. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

“Show me how” Help. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

“Error” Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Additional information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Loading input trays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Loading tray 2 and tray 3. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Changing and setting the media size and type for a tray . . . . . . . . . . . . . . . . . . . . 29

Loading the staple cartridge (multifunction finisher) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Loading the staple cartridge (3,000-sheet stapler/stacker) . . . . . . . . . . . . . . . . . . . . . . . 33

2 Copying

Copy-screen layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Copying instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Copying by using the default settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Copying by using user-defined settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Copying from the scanner glass . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Copying by using the ADF . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Using Job Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Copying books . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Creating a job to be copied later. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Copy settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43

Color copies or black and white copies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Reduce or enlarge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Adjust the lightness/darkness. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Enhance the document. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Copying multiple sized originals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Setting copy defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

iii

3 E-mail

Sending documents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Steps for sending . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Scan settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48

Authentication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49

Using the auto-complete function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Using the address book. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Creating a recipient list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

4 Faxing

Connecting the fax to a phone line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Verifying the fax operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Establishing the required fax settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Using the Fax Settings menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Setting or verifying the date and time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Setting or verifying the location. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Setting or verifying the fax header . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Fax feature screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Status message bar. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Sending faxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Sending a fax by typing the number manually . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Sending a fax by using speed dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Sending a fax by using phone book numbers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Canceling a fax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Canceling the current fax transmission. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Canceling all pending faxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Changing the notification setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Speed dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Changing the sharpness setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Changing the background setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Changing the light/dark setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Receiving faxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Remote fax configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Web browser. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

HP Web Jetadmin. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

HP MFP Digital Sending Software Configuration Utility . . . . . . . . . . . . . . . . . . . . . 65

Establishing optional fax settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Setting the modem volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Setting the ringer volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Setting error correction mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Setting JBIG compression mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Setting outgoing fax resolution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Setting the overlay header . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Setting dialing mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Setting dialing and detection options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Setting a dialing prefix. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Setting the redial-on-busy feature. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Setting redial-on-no-answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Setting redial interval . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Setting dial-tone detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Setting billing codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Setting rings-to-answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Stamp received faxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Setting the fit-to-page option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

iv ENWW

Setting the paper tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Setting the destination bin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Blocking incoming faxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Secure settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Changing your PIN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Setting fax forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Scheduling fax printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Initiate polling receive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Printing the fax call report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Scheduling fax-call report printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Printing the fax activity log. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Printing the billing code report. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Clearing the fax activity log and billing code report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Printing the blocked fax list report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Printing the speed dial list report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Is your fax set up correctly?. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

What type of phone line are you using? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Are you using a phone-line splitter? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Are you using a surge-protection device?. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Are you using a phone company voice-messaging service

or an answering machine? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Checking fax status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Fax feature is not operating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

General fax problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Receiving fax problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Sending fax problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Error codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89

Service settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Customer support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

World Wide Web. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

E-mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Fax product specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Replacement parts and accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Regulatory information and warranties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

5 Printing

Using the printer driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Opening the printer driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Changing the settings for a print job using a computer. . . . . . . . . . . . . . . . . . . . . . 94

Changing default settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Printing on both sides of paper (duplexing). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Printing on special print media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Choosing and printing on envelopes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Printing on envelopes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Printing on letterhead, prepunched paper, or preprinted paper (single-sided) . . . . 99

Printing on labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Printing on transparencies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Printing on heavy paper and card stock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Creating the effect of a full-bleed image . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Printing watermarks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Printing a cover or a different first page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Adding a blank page (job separator page) or back cover to the end

of a print job (computer only). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

Adding a blank page to the beginning of all print jobs (job separator page). . . . . 104

Printing multiple page images on one side of a sheet of paper. . . . . . . . . . . . . . . . . . . 106

Customizing tray 1 operation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

Printing from tray 1 when the loaded paper is requested . . . . . . . . . . . . . . . . . . . 107

Manually feeding paper from tray 1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

Using the job-storage features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

Private jobs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

Stored jobs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

QuickCopy jobs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

Proof and hold jobs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

Printing a booklet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

Selecting an output bin for print jobs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

3,000-sheet stacker and 3,000-sheet stapler/stacker. . . . . . . . . . . . . . . . . . . . . . 116

Multifunction finisher . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

8-bin mailbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

Selecting an output location at the control panel . . . . . . . . . . . . . . . . . . . . . . . . . 118

Selecting the stapler for a print job . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Selecting the stapler . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Basic network printing setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

6 Control-panel menus

Retrieve job menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

Information menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

Paper handling menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

Configure device menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

Originals submenu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

Copying submenu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

Enhancement submenu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132

Sending submenu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132

Printing submenu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

PCL submenu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136

Print quality submenu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138

System setup submenu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140

I/O submenu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145

Resets submenu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

Diagnostics menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150

7 Using color and fonts

HP ImageREt 4800. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153

Managing color . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154

Matching colors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156

Color samples. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157

Printing color samples. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158

Four-color printing (CMYK) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158

Using fonts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .159

Installing fonts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159

Understanding the MFP font defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159

Selecting fonts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160

Selecting PCL fonts at the MFP control panel . . . . . . . . . . . . . . . . . . . . . . . . . . . 160

Printing a list of available MFP fonts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160

Using PostScript fonts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160

Using fonts on a network. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161

Adding support for fonts to a printer hard disk or Flash Memory card . . . . . . . . . 161

Using special effects with typefaces (Windows only) . . . . . . . . . . . . . . . . . . . . . . 162

vi ENWW

8 Selecting and using media

Selecting high-quality media. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163

Using non-HP-brand media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163

Ordering supported media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164

Setting media size and type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164

Supported types of media. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172

Selecting media for your document. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175

Printing by type and size of media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188

Advanced settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189

Print modes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189

Storing media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195

Media-related copy-quality and print-quality issues . . . . . . . . . . . . . . . . . . . . . . . 196

9 Managing and maintaining

Using the MFP memory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200

Using HP Toolbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204

Supported operating systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204

Supported browsers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204

To view HP Toolbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204

HP Toolbox sections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205

Other links. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205

Status tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205

Alerts tab. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205

Device Settings button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206

HP Toolbox links . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206

Using the embedded Web server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207

Managing supplies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210

Checking supplies levels. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210

Ordering supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212

Storing supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212

Replacing and recycling the supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213

Using the image drums. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217

Image transfer kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221

Image cleaning kit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227

Image fuser kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231

Cleaning procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 234

Cleaning the ADF . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 234

Cleaning the post charger. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 238

Cleaning the fuser input . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 240

Installing firmware updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 242

Downloading the new firmware to the MFP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 242

Remote firmware update through a local Windows port . . . . . . . . . . . . . . . . . . . 243

Remote firmware update through a Windows network . . . . . . . . . . . . . . . . . . . . . 244

Remote firmware update for UNIX systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 244

Remote firmware update by using FTP on a direct network connection . . . . . . . 245

Remote firmware update by using FTP through a browser. . . . . . . . . . . . . . . . . . 246

Remote firmware update using the HP LaserJet utility (Mac OS 8.6 and 9.x only)247

Remote firmware update using the LPR command . . . . . . . . . . . . . . . . . . . . . . . 248

Using HP Web Jetadmin to download the firmware to the MFP . . . . . . . . . . . . . . 248

MFP messages during firmware update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 249

Troubleshooting a firmware update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 250

Managing and configuring printer drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 251

Using the HP Web Jetadmin software plug-in. . . . . . . . . . . . . . . . . . . . . . . . . . . . 252

Using the customization utility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 252

vii

Relocating the MFP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 253

Before you move the MFP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 253

After the MFP is in the new location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 254

10 Problem solving

Clearing jams. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 257

Jam clearing locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 257

Clearing jams from the input-tray areas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 259

Clearing jams from the duplexer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 269

Clearing jams from the output areas. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 271

Solving repeated jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 290

Understanding MFP messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 291

Using the MFP help system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 291

If a message persists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 291

Interpreting control-panel messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 292

Solving output-quality problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 317

Output-quality troubleshooting procedures. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 318

Print Quality Troubleshooting Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 318

Solving persistent output-quality problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 319

Solving MFP problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 331

MFP hardware issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 331

MFP control-panel issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 332

Media-handling issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 333

MFP-output issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 335

PostScript issues. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 338

Software issues. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 338

Communication issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 339

Duplexer issues. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 341

Selecting an alternate PPD (Macintosh only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 342

Communicating with an HP Jetdirect print server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 343

Checking the MFP configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 344

Menu map. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 345

Configuration page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 346

Jetdirect page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 348

Supplies status pages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 349

Usage page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 351

PCL or PS font list. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 352

Print demo page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 353

Print RGB samples . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 354

Print CMYK samples. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 354

File directory page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 356

Event log page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 357

Printing a paper-path test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 358

Setting registration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 358

A Specifications

Physical specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 359

Power requirements and circuit capacity. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 360

Power consumption . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 360

Acoustical specifications¹ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 361

Operating and storage environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 361

viii ENWW

B Support information

Information from the MFP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 363

Customer support and MFP repair assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . 364

Warranties and license . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 364

Extended warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 364

Color print cartridge/image drum warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 364

HP software license terms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 366

C Regulatory

Environmental product stewardship program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 369

Protecting the environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 369

FCC statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 371

Regulatory statements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 372

Declaration of Conformity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 372

EU Statement for Telecom Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 373

Canadian DOC Regulations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 373

VCCI Statement (Japan). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 373

Korean EMI Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 374

Laser Statement for Finland . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 374

Taiwan Class A Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 375

Taiwan Battery Statement. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 375

Product Information Sheet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 375

D Setting up the MFP

Preparing a location for the MFP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 378

Unpacking and setting up the MFP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 379

Removing and loading the consumables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 384

Installing the finishing device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 387

Unpacking and installing the 2,000-sheet side input tray (tray 4) . . . . . . . . . . . . . 388

Setting the MFP language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 390

Loading media in tray 2 and tray 3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 391

Loading media in the 2,000-sheet side input tray (tray 4) . . . . . . . . . . . . . . . . . . . 392

Using the control panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 392

Configurating e-mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 393

Installing the printing software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 394

Index

x ENWW

MFP basics

Now that the MFP (multifunction peripheral) is set up, take a few moments to set your defaults and get to know the MFP. This chapter contains info rmation about the following topics:

● MFP components

● Features and benefits

● Setting the MFP defaults

● Printer drivers and software

● Help system

● Loading input tra ys

● Loading the staple cartridge (multifunction finisher)

● Loading the staple cartridge (3,000-sheet stapler/stacker)

ENWW 1 MFP basics 1

MFP components

The following figures show the components of the HP Color LaserJet 9500mfp.

1 2

6 7

Figure 1: MFP components (front view)

1 the ADF (automatic document

feeder) output bin

2 the control panel (including the

touch-screen graphical display)

3 the finishing device

(3,000-sheet stapler/stacker, 3,000-sheet stacker, multifunction finisher, or 8-bin mailbox)

4 the front doors 5 the power switch 6 tray 2 7 tray 3 8 the ADF feeder

8 9

10 11 12

9 the ADF 10 the ozone fan and filter 11 the right door 12 tray 1 13 the 2,000-sheet side input

tray (tray 4)

2 MFP components ENWW

Figure 2: MFP components (rear view)

3 4 5

6 7 8

9 10 11

1 the air filter 2 the power-cord connector 3 the hard disk (EIO) 4 the disk-drive security lock

5 the RJ11 connector (to the

external fax line)

6 the HP JetLink connector 7 the copy connect card

(enhanced input/output [EIO])

8 the parallel port

9 the FIH (foreign interface

harness) connector

10 the ethernet network card

(EIO)

11 the USB port

ENWW 1 MFP basics 3

Control panel

The control panel includes a touch-screen graphical display, three job-control buttons, a numeric keypad, and three light-emitting diode (LED) indicator lights.

For more information about the control-panel menus, see “Control-panel menus” on

page 123.

Display contrast adjustment

Ready light (green) Data light (green)

Attention light (orange)

Features and buttons Function

Touch-screen graphical display

Numeric keypad

CLEAR button (C)

SLEEP button

MENU button S

TATUS button TOP button

S RESET button

TART button

ISPLAY CONTRAST

ADJUSTMENT

OUCH-SCREEN

GRAPHICAL

SLEEP Use this to put the MFP in Sleep Mode.

ENU Use this to open the MFP Information, Configuration, and other

TATUS This button shows the current jobs and their progress, and also shows

ESET Use this button to reset the job settings to user-defined default values.

R S

TOP Use this button to cancel the active job.

TART Use this button to begin a copy job, start digital sending or faxing, or

C This is the Clear button which resets the number of copies to one. N

UMERIC KEYPAD Use the keypad to type numeric values for the number of copies that

DISPLAY

Use this to adjust the amount of contrast on the control-panel display.

This touch-screen display provides the user with text and graphical information about the configuration and status of the MFP. The touch screen allows you to control all of the MFP functions and features.

menus.

the status of the trays and supplies.

continue a job that has been interrupted.

are required and to specify other numeric values.

4 MFP components ENWW

Interpreting control-panel lights

Use the following table to interpret the control-panel lights.

Light State Indication

Ready (green) Off The MFP is off, offline, or has experienced an error.

On The MFP is ready to print. Blinking The MFP is going offline.

Data (green) Off The MFP ha s no data to print.

On The MFP has data to print, but is not ready or is offline. Blinking The MFP is processing or is printing the data.

Attention (orange)

Off The MFP is fu nctioning without error. On The MFP has experienced a critical error. Note the error

message, and then turn the MFP off and on again.

Blinking Action is required. See the control-panel display.

Control-panel home screen

The home screen, or main menu, displays the three basic functions of the MFP. Touch the corresponding icon to copy, send e-mail, or fax. If additional optional functionality is installed (such as send to network), those icons also appear on the home screen.

1 touch this to use the copy screen 2 touch this to use the e-mail screen 3 touch this to use the fax screen

ENWW 1 MFP basics 5

Features and benefits

The HP Color LaserJet 9500mfp (C8549A) is designed to be shared by a workgroup, and can be used to copy, digitally send, print, and fax b lac k- and-white or color do cuments . The MFP can function as a standalone device and does not requir e co nn ec tio n to a co mp u te r. With the exception of netwo rk printing, you can select all functions at the control panel.

Copying

● color or black and white

● modes for text, photo, glossy photo, and mixed originals

● a Job Interrupt feature (at copy boundaries)

● multiple pages per sheet (N-up layout)

● operator-attendance anima tions (for example, paper-jam recovery)

● an auto-configure feature that matches output to MFP settings

● the ability to copy books

● a sleep feature that saves energy

● one-pass duplex scanning

● heavy-media original modes

E-mail

● e-mail compatibility

● an address book

Fax

● HP LaserJet MFP Analog Fax Accessory 300 (standard in some countries/regions)

● speed dial

● a phone book (when the HP MFP Digital Sending Configuration Utility is configured)

● remote fax configuration

Printing

● color printing at speeds up to 24 pages per minute (ppm)

● a 533-MHz processor

● automatic duplex printing (printing on both sides of the paper)

Media

● supported media sizes:

•Letter

•Letter-R

• Legal

•Executive

• Statement

6 Features and benefits ENWW

•8.5x13

•11x17

•12x18

•A3

•A4

•A4-R

•A5

•RA3

•B5

•Executive

•Postcard

•8K

•16K

• Envelope #10

• Envelope monarch (tray 1 only)

• Envelope C5 (tray 1 only)

• Envelope DL (tray 1 only)

• Envelope B5 (tray 1 only)

•Custom

● Supported media weight of 64 grams per square meter (g/m²) t o 220 g/m² (17 - to 60-lb

bond)

● Input

• Tray 1 (100-sheet multipurpose tray): Use this multipurpose tray for paper, transparencies, labels, and envelopes. Tray 1 holds up to 100 sheets of 75 g/m

(20-lb bond) paper, 20 transparencies, or 10 envelopes. This tray also handles heavy media and is designed to accommod ate the narro west and widest media that the MFP suppor ts.

• Trays 2 and 3 (500-sheet input trays): These trays automatically sense several standard paper sizes up to ledger/A3 and accommodate printing on custom-size paper and transparencies.

• 2,000-sheet side input tray (tray 4): This tray automatically senses standard media sizes. Use this tray for letter/A4 media only.

• Duplex printing (duplexer): The duplexer provides printing on both sides of paper for all of the supported paper types.

• ADF: This tray can hold up to 50 sheets of A3/ledger media or up to 100 sheets of A4/letter media.

● Output

• ADF output bin: Holds up to 100 sheets of media.

• One of the following finishing devices is required with the HP Color LaserJet 9500mfp:

• 3,000-sheet stacker: This finishing device stacks up to 3,000 sheets of paper in the order in which

they were printed. Bin 1 (face-up bin) holds up to 125 sheets of paper, and bin 2 (face-down bin) holds up to 3,000 sheets of paper.

ENWW 1 MFP basics 7

• 3,000-sheet stapler/stacker: In addition to stacking, this finishing device provides multiposition

stapling for up to 50 sheets of 75 g/m2 (20-lb) paper per staple, or an equivalent job height of 5.5 mm (0.22 inch) thickness. Bin 1 (face-up bin) holds up to 125 sheets of paper, and bin 2 (face-down bin) holds up to 3,000 sheets of paper.

• Multifunction finisher: This finishing device produces professional-looking booklets and brochures

through finishing options such as multiposition stapling, stacking, and job separation. Provides 1,000 sheets of stacking capacity (stacker bin), stapling for as many as 50 sheets of paper per document, plus folding and saddle stitching of booklets that contain up to 10 sheets of paper. The booklet bin holds up to 50 booklets.

• 8-bin mailbox: This finishing device provides a high-capacity output that increases the MFP’ s output

capacity to 2,000 sheets of standard media. Each of the eight bins holds up to 250 sheets of media. The 8-bin mailbox can also provide a full set of stacking options in four different operational modes: mailbox, stacker, job separator, and sorter/collator (copy separator).

Print cartridges and image drums

● separate print cartridges and image drums decrease the cost per page

● supplies status indicators appear on the control panel

● a supplies status page (which can be printed by using the control panel) shows the

toner gauge, page count, and information about paper sizes that have been used

● the no-shake cartridge design simplifies installation and replacement

● the MFP authenticates HP print cartridges and image drums

Each of the four print cartridges contains toner in one of four colors: cyan, magenta, yellow , and b lack. Each print cartridge works with a matching image drum that contains the corresponding color.

Connectivity

● three enhanced input/output (EIO) slots support the following cards:

• HP Jetdirect EIO cards (Fast Ethernet 10/100TX, LocalTalk, wireless, and others)

• Copy connect card

• Hard disk (20-gigabyte [GB])

● IEEE 1284 type-C parallel connection

● foreign interface harness connection (FIH)

● Copy connect board

● HP Jet-Link (for paper-handling devices)

● fax

● universal serial bus (USB)

Note Additional EIO cards, including USB and IEEE 1394 EIO, are available from Hewlett-

Pac kard (www.hp.com EIO cards, see the documentation that is supplied with these cards.

) or other vendors. F or information about installing and connecting

8 Features and benefits ENWW

Setting the MFP defaults

Certain printing features and hardware (such as the duplex-printing accessory or a finishing device) must be configured through the printing-system software.

Setting the MFP device defaults

You can create default MFP device settings for several printing, copying, faxing, e-mail, and network features.

To set device defaults at the control panel

1 Press the MENU button. 2 Scroll to and touch C 3 Scroll to and touch the configuration item that you want. These items include the

following:

● copying

● enhancement

● sending

● printing

● system setup

ONFIGURE DEVICE.

To set device defaults by using eToolbox (Windows only)

1 Click on Start. 2 Click on Programs. 3 Click on HP color LaserJet 9500mfp. 4 Click on HP LaserJet Toolbox. 5 Click on the configuration item that you want.

Note You can only configure status alerts. Press the Alerts tab to perform this function.

To set device defaults by using HP Web Jetadmin

1 Download HP Web Jetadmin at www.hp.com/go/webjetadmin. 2 Install HP Web Jetadmin and follow the directions to configure your MFP using

HP Web Jetadmin.

3 See the HP Jetdirect Administrators Guide for more information.

ENWW 1 MFP basics 9

Setting the MFP driver defaults

You can configure the MFP to use driver default settings.

T o set driver defaults in Micr osoft® Windows 98, Windo ws Millennium Edition (Me), Windows NT® 4.0, and Windows 2000

1 Click the Start button, point to Settings, and then click Printers. 2 Right-click the HP color LaserJet 9500mfp icon, and then click Properties. 3 On the Device setting or Configure tab, select your MFP Model and make sure that

the configuration items for your MFP are correct.

4 Click More to view and change other configuration options. 5 Click OK to return to the Configure tab. 6 Click OK to save your configuration, and to close the printer driver.

To set driver defaults in Windows 98 and Windows Me

1 Click the Start button, point to Settings, and then click Printers. 2 Right-click the HP color LaserJet 9500mfp icon, and then click Properties. 3 Change any of the settings on the Finishing, Effects, Paper, Destination, Basics,

and Color tabs (the PostScript (PS) driver also includes a PS tab). These settings are now the defaults for the MFP.

4 Click OK to save your settings, and to close the printer driver.

To set driver defaults in Windows NT 4.0

1 Click the Start button, point to Settings, and then click Printers and Faxes. 2 Right-click the HP color LaserJet 9500mfp icon, and then click Document Defaults. 3 Change any of the settings on the Finishing, Effects, Paper, Output, Basics, Job

Storage, Color, Configure, and NT Forms tabs (the PS driver also includes PS and Status tabs). These settings are now the defaults for the MFP.

4 Click OK to save your settings and configurat ion, and to close the printer driver.

To set driver defaults in Windows 2000 and Windows XP

1 Click the Start button, point to Settings, and then click Printers (Windows 2000) or

Printers and Faxes (Windows XP).

2 Right-click the HP color LaserJet 9500mfp icon, and then click Printing

Preferences.

3 Change any of the settings on the Advanced, Paper/Quality, Effects, Finishing,

Output, Job Storage, and Color tabs. These settings are now the defaults for the

MFP.

4 Click OK to save your settings, and to close the printer driver.

10 Setting the MFP defaults ENWW

To set driver defaults in Macintosh (OS 9.2 to 9.2.x)

1 On the File menu, click Print. 2 Change the settings you want on the various pop-up menus. 3 Click or select Save Settings in the lower left corner.

To set driver defaults in Macintosh (OS 10.1 and later)

1 On the File menu, click Print. 2 Change the settings you want on the various pop-up menus. 3 Select the Presets pull-down tab, and then select Save As.

ENWW 1 MFP basics 11

Printer drivers and software

The printer drivers that are provided on the CD-ROM must be installed in order to take full advantage of the printer features. The other software programs on the CD-ROM are recommended but are not requ ired for operation. See the Readme file on the CD-ROM for more information.

The CD-ROM includes software that is designed for end users and for network administrators that are using the following operating systems:

● Windows NT 4.0, Windows 95, Windows 98, and Windows Me

● Windows 2000 and Windows XP

● Mac OS 7.5 or later

● Mac OS 8.6 to 9.x

● Mac OS X (10.1 or later)

The most recent printing system software and other software utilities are availab le from the Internet. See www.hp.com/go/webjetadmin

Printer drivers and software for Windows

This section contains information about the HP printer driver s and software that are available for MFPs that are running Windows operating systems.

for more information.

Available printer drivers

● PCL 5c

● PCL 6

● PS

Select the correct printer driver for your needs

● Use the PCL 6 printer driver to take full advantage of the printer features. Use of the

PCL 6 printer driver is recommended unless backw ard compatibility with previous PCL printer drivers or older printers is necessary.

● Use the PS printer driver for compatibility with HP postscript 3 emulation needs or for

PS font dual inline memory module (DIMM) support.

● Use the PCL 5c printer driver if you want printed results to look comparable to those

from legacy printers.

Note The printer automatically switches betw een P ostScript (PS) and Printer Control Language

(PCL) printer languages.

Printer-driver help

Each printer driver has context-sensitive help screens that can be activated from the Help button, the F1 key, or the question mark symbol in the upper-right corner in the printer driver (depending on the Windows operating system that is runn in g) . These help screens give detailed information about the specific printer driver and the task you are performing. Printer-driver help is separate from the software-program help.

12 Printer drivers and software ENWW

Printer drivers and software for Macintosh computers

This section contains information about the HP printer driver s and software that are available for MFPs that are running Macintosh op eratin g sys te ms.

Printer Driver Client software

● PS ● PS PPDs and printer dialog

extensions (PDEs)

● HP LaserJet Utility* (8.6 to 9.2)

● Fonts*

● Help files (English only)

*These software products are not supported in Traditional Chinese, Simplified Chinese, Korean, Japanese,

Czech, Russian, and Turkish languages.

Printing system software components

Printer drivers provide access to the printer features and let the computer communicate with the printer (by using a printer language). Use the LaserWriter 8.6 or later printer drivers, which are PS printer drivers. The LaserWriter 8.6 printer driver comes with the Mac OS or can be obtained directly from Apple. Only PS PPDs are included.

The PS PPDs for Mac OS 9 and earlier, in combination with the LaserWriter 8.6 printer driver, provide access to the printer features and let the computer communicate with the printer. Use the Apple LaserWriter 8.6 printer driver that comes with the computer. An installation program for the PPDs and other software is provided on the CD.

Use PDEs and PPDs for Mac OS X.

To install printer drivers from Mac OS 8.6 to 9.2

1 Connect the network cable between the HP Jetdirect print server and a network port. 2 Insert the CD-ROM into the CD-ROM drive. The CD-ROM menu runs automatically. If

the CD-ROM menu does not run automatically, double-click the CD-ROM icon on the desktop, and then double-click the Installer icon. This icon is located in the Installer/ <language> folder of the Starter CD-ROM (where <language> is your language preference). (For example, the Installer/English folder contains the Installer icon for the English printer software.)

3 Follow the instructions on the computer screen. 4 Open the Chooser located in the Apple menu (upper left corner). 5 Click LaserWriter 8. 6 Click the appropriate zone if required. 7 Click on the printer name and then select Create or Setup.

Note The icon on the desktop will appear to be generic. All the print panels will appear in the print.

ENWW 1 MFP basics 13

To install printer drivers from Mac OS 10.1 and later

1 Connect the network cable between the HP Jetdirect print server and a network port. 2 Insert the CD-ROM into the CD-ROM drive. The CD-ROM menu runs automatically. If

3 Double-click the HP LaserJe t In st al le rs folder. 4 Follow the instructions on the computer screen. 5 Double-click the Installer icon for the desired language. 6 On your computer hard drive, double-click Applications, Utilities, and then Print

Center.

7 Click Add Printer. 8 Select the appropriate network selection. 9 Select the printer name. 10 Click Add Printer. 11 Close the Print Center (10.1 and 10.2) or the Printer Setup Utility (10.3) by clicking the

close button in the upper-left corner.

Installing Macintosh printing system software for direct connections (USB)

Note Macintosh computers do not support parallel port connections.

This section explains how to install the printing system software for Mac OS 8.6, Mac OS

9.x, and Mac OS 10.1 and later. The Apple LaserWriter driver must be installed to use the PPD files with Mac OS 8.6 to

9.x. Use the Apple LaserWriter 8 driver that came with your Macintosh computer.

To install the printing system software

1 Connect a USB cable between the USB port on the printer and the USB port on the

computer. Use a standard 2-meter USB cable.

2 Close all software programs that are open or running. 3 Insert the printer CD-ROM into the CD-ROM drive and run the installer.

The CD-ROM menu runs automatically. If the CD-ROM menu does not run

automatically, double-click the CD-ROM icon on the desktop, and then double-click

the Installer icon. This icon is located in the Installer/<language> folder of the Star ter

CDROM (where <language> is your language preference).

4 Follow the instructions on the computer screen. 5 Restart the comp ut er.

14 Printer drivers and software ENWW

6 For Mac OS 8.6 to 9.x

• From HD/Applications/Utilities, open the Apple Desktop Printer Utility.

• Double-click Printer (USB), and then click OK.

• Next to USB Printer Selection, click Change.

• Select the printer, and then click OK.

• Next to Postscript® Printer Description (PPD) File, click Auto Setup and then select Create.

• Save the printer setup.

• Click on the Desktop Printer Icon that was just created.

• On the Printing menu, click Set Default Printer.

For Mac OS X

Note If OS X and 9x (Classic) are installed on the same computer, the installer will show both

the Classic and the OS X installation options.

• From HD/Applications/Utilities/Print Center or Printer Setup Utility, start the Print Center.

• If the printer appears in the Printer list, delete the printer.

• Click Add.

• From the drop-down menu on the top, select USB.

• From the printer Model List, select HP.

• Under Model Name, select HP color Laserjet 9500mfp, and th en click Add.

7 Print a Test Page or a page from any software program to make sure that the software

is correctly installed.

If installation fails, reinstall the software. If this fails, see the installa tion notes or readme files on the printer CD-ROM or the flyer that came in the printer box, or go to

www.hp.com/go/clj9500mfp

The icon on the desktop will appear to be generic. All the print panels will appear in the print dialog in an application.

for help or more information.

Printer-driver Help

Use the following steps to open the printer-driver Help.

1 Open the Help menu. 2 Select Help Center. 3 Click HP LaserJet Printer Help.

These help screens give detailed in formation about using the printer. Printer-driver help is separate from the software-program help.

ENWW 1 MFP basics 15

HP LaserJet Utility (OS 8.6 to 9.x only)

The HP LaserJet Utility provides access to features that are not available in the printer driver. The illustrated screens simplify the selection of printer features. Use the HP LaserJet Utility to perform the following tasks:

● Customize the printer control-panel messages.

● Name the printer, assign it to a zone on the network, download files and fonts, and

change most of the printer settings.

● Set a password for the printer.

● From the computer, lock out functions on the printer control panel to prevent

unauthorized access. (See the printer-driver help.)

● Configure and set the printer for Internet Protocol (IP) or AppleTalk printing.

● Initialize disk or flash memory (not available in the PS printer driver).

● Manage fonts in RAM, disk, or flash memory.

● Administer job-retention features.

Note The HP LaserJet Utility is not supported for the Korean, Ja panese, Simplified Chinese, and

Traditional Chinese languages.

See the HP LaserJet Utility Help on your computer for more information.

Fonts

Eighty screen fonts are installed that correspond with the PS fonts that re side in the printer. An additional 136 fonts are available on the Adobe® font dual inline memory module (DIMM) accessory.

Additional printer drivers

You can obtain the following additional printer drivers by downloading them from the Internet or by requesting them from an HP- authorized service or support provider. (See

www.hp.com/go/clj9500mfp

● OS/2 PCL 5c and PCL 6 prin te r driver

● OS/2 PS2 printer driver

● Linux*

● UNIX®*

* Network printer installation for UNIX and other network operating systems is available from the

Internet or through a local HP-authorized distributor.

Note If the CD-ROM does not include the printer driver you want, or if the printer driver is not

listed here, read the Readme files to see if the appropriate printer driver is availab le. If not, contact the manufact urer of the operati ng system or distributor an d request a driver f or the printer.

for more information.)

16 Printer drivers and software ENWW

Help system

At any time, you can gain access to the Help system on the touch screen of the graphical display by pressing , located in the upper-left or upper-right corner of each screen.

“What is this?” Help

The MFP provides information about any topic on the touch screen of the graphical display. On the top level screen, touch , and then touch What is this?. After touching What is this?, a pop-up dialog box asks you to “Touch any item for help.” After to uching an item, a pop-up dialog box opens and displays information about the item you touched. After reading the information, touch a clear space on the screen to remove the What is

this? pop-up dialog box.

“Show me how” Help

Using Show me how Help, the MFP shows you how to use the MFP features.

1 Touch . 2 Touch S

by using the scroll bar to view and touch the required topic.

Show me how also appears on a What is this ? pop-up dialog bo x if the item y ou ch ose is a function that includes instructions.

HOW ME HOW . You can choose a topic from the Show Me How Index screen

Print this topic

You can print any of the Show me how instructions b y touching the Print This Topic button at the top of the Show Me How screen.

1 Touch . 1 Touch S 2 Scroll through the available topics and then select the topic that you want to print.

HOW ME HOW .

“Error” Help

There are some error messages that provide additional help information. Some of these include graphics to assist in solving problems.

ENWW 1 MFP basics 17

Additional information

Environmental features

See “Protecting the environment” on page 369.

Firmware updates

Firmware is the instructions or data that are programmed directly into the circuitry of the MFP. Firmware controls the operation of the MFP. Firmware updates include new features or fixes for existing errors or bugs. The MFP can use newer versions of its firmware as they become available. To obtain the latest firmware, go to

www.hp.com/go/clj9500mfp

firmware updates easily to one or to many MFPs, use the HP Web Jetadmin software (go to www.hp.com/go/webjetadmin

HP EIO hard disk

The EIO hard-disk can be used to store selected print jobs, support RIP Once technology (the ability to print, at maximum speed, multiple copies of complex pages), and permanently store downloaded fo nts and forms in the MFP. Unlike standard memory, many items on the EIO hard disk remain in the MFP even when the MFP is turned off. Fonts downloaded to the EIO hard disk are available to all users of the MFP.

For security, the EIO hard disk can be write-protected through software and locked by using the security lock slot.

and follow the instructions on the screen. To download

Security lock slot

The security lock slot helps deter theft of the MFP hard disk and the data it contains by locking the slot with a security cable accessory that is sold by vendors. For more information about compatible disk drive and formatter locks that are available through other vendors, see the HP Global Solutions Catalog at www.hpgsc.com Print Solutions Data Sheet at www.hp.com

Windows users

Hewlett-Packard occasionally introduces new software tools for use with your MFP and accessories. These tools are available from the Internet. For more information, go to

www.hp.com/go/clj9500mfp

Macintosh users

Use the HP LaserJet Utility to download fonts and files. For more information, see

“HP LaserJet Utility (OS 8.6 to 9.x only)” on page 16 or the HP LaserJet Utility Help that is

included with the HP LaserJet Utility.

for the addresses of the HP Web sites.

or the HP Secure

18 Help system ENWW

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