HP 9500hdn, 9500n User Manual

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user guide

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user guide

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The information contained in this document is subject to change without notice.

Part number: C8546-90987 Edition 1, 06/2003

Hewlett-Packard Company 11311 Chinden Boulevard Boise, Idaho 83714 U.S.A.

Trademark Credits

Acrobat®, Adobe®, and PostScript® are trademarks of Adobe Systems Incorporated.

HP-UX® Release 10.20 and later and HP-UX Release

11.00 and later (in both 32- and 64-bit configurations) on all HP 9000 computers are Open Group UNIX 95 branded products.

Microsoft®, MS-DOS®, Windows®, and Windows NT® are U.S. registered trademarks of Microsoft Corporation.

PANTONE®* is Pantone, Inc.’s check-standard trademark for color.

TrueType™ is a U.S. trademark of Apple Computer, Inc. UNIX® is a registered trademark of The Open Group. E

NERGY STAR

Environmental Protection Agency.

® is a U.S. registere d service mark of the U.S .

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1 Finding information

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Which guide to use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Obtaining a user reference guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Where to find Help. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

At the control panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

At the computer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

2 Using the control panel

Control panel features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Interpreting control panel lights. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Using control panel menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Gaining access to Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

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3 What you can do

Features for users. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Open the printer driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Print on both sides of paper (duplexing) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Store print jobs that you can print later . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Create booklets. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Staple your documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Use the HP Fast Infrared Receiver to print . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Print covers or a different first page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Create the effect of a full-bleed image . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Print special documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Features for administrators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Manage the printer remotely . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Obtain firmware updates. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Manage page usage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

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4 Improving print quality

What you can do to improve print quality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Setting the media size and type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Printing by type and size of media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Calibrating the printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Using the Print Quality Troubleshooting Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Cleaning the post charger. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Setting registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Cleaning the fuser input area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Solving print-quality issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Print-quality procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Solving persistent print-quality problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Print-quality-defect chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

5 Using color and media

Managing color . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Print in grayscale. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Automatic or manual color adjustment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Matching colors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

PANTONE®* color matching . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Swatch book color matching . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

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Four-color (CMYK) printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

CMYK Ink Set Emulation (PostScript only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Using media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Supported types of media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Orienting media. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

6 Solving problems

Clearing jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Solving repeated jams. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

Clearing jams from the input-tray areas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Clearing jams from the door areas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Clearing jams from the duplexer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

Clearing jams from the output areas. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Printing a paper-path test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139

Interpreting the lights on the accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140

Solving printer configuration issues. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

Configuration page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142

Interpreting control panel messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

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7 Supplies

Checking supply levels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169

Using the supplies status indicators on the control panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169

Using the supplies status pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170

Using HP Web Jetadmin. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174

Ordering supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175

Factors that can shorten the life-expectancy of supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177

Ordering directly through the embedded Web server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177

Ordering through the Internet-Enabled Supplies Ordering Feature . . . . . . . . . . . . . . . . . . . . . . . . 178

Installing supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179

Replacing the print cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180

Replacing the image drums . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183

Replacing the image transfer kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188

Replacing the image fuser kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198

Replacing the image cleaning kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203

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8 Service and support

Warranty information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209

Service during and after the warranty period . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209

Extended warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209

Spare parts and supplies availability. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210

Limited warranty for print cartridge and image drum life. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210

HP software license terms. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211

Customer support options worldwide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214

Information from the printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214

Customer support and printer repair assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215

9 Specifications and regulatory information

Printer specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217

Physical specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217

Power requirements and circuit capacity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 218

Power consumption. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219

Acoustical specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221

Operating and storage environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221

Environmental product stewardship program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 222

Protecting the environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 222

FCC regulations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225

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Regulatory statements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226

Laser safety statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226

Declaration of Conformity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227

Canadian DOC regulations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229

Laser statement for Finland . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229

VCCI statement (Japan) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231

Korean EMI statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 232

Regulatory Model Information Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 232

Index

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Finding information

Introduction

Hewlett-Packard offers a variety of ways to obtain information about this printer.

This guide (user guide) This guide is a quick-reference document that provides information that is useful when you

Online user reference guide The online user reference guide is located on the CD-ROM that came with the printer. It

Printer driver Help The printer driver Help provides detailed information about using the printer from your

Control panel Help The control panel Help provides help for, or additional information about, the current task.

HP’s website See HP’s website for more up-to-date information about the printer:

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are at the printer. It also includes information about some useful things that you can do with the printer.

contains more detailed information about the printer. See “Obtaining a user reference guide” on page 13.

computer. See “Where to find Help” on page 13.

ELP

Open the Help at the control panel by pressing (H that appears depends on the status of the printer. See “Where to find Help” on page 13.

http://www.hp.com/

support/lj9500

button). The type of information

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Which guide to use

The following table shows which guide you should use when searching for different kinds of information.

Topic User guide (this guide) User reference guide

Color printing X X Control panel X X Customer support information X X Fonts X Paper and other print media some X Print quality X X Printer configuration X X Printer drivers and software X Printing tasks some X Relocating the printer X Supplies X X Support X X Troubleshooting jams X

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Obtaining a user reference guide

You can obtain a copy of the online user reference guide from the following sources:

• The online user reference guide is on the CD-ROM that came with the printer. Contact your company’s

administrator for information about how to acquire it.

• The online reference guide can be ordered from HP’s website: http://www.hp.com/support/lj9500.

Where to find Help

At the control panel

The button on the control panel provides help for, or additional information about, the current task. The type of information that appears depends on the status of the printer. See “Gaining access to Help” on page 20 for more information.

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At the computer

Microsoft® Windows®

Each printer driver has context-sensitive help screens that can be activated from the Help button, the F1 key, or the question mark symbol in the upper-right corner in the printer driver (depending on the Windows operating system that is used). These help screens give detailed information about the specific printer driver and the task you are performing. Printer-driver help is separate from the software-application help.

Macintosh

1 Open the Help menu. 2 Select Help Center. 3 Click HP LaserJet Printer Help.

These help screens give detailed information about using the printer. Printer-driver help is separate from the software-application help.

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Using the control panel

This chapter contains the following information:

• “Control panel features” on page16

• “Interpreting control panel lights” on page 17

• “Using control panel menus” on page 18

• “Gaining access to Help” on page 20

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Control panel features

The control panel includes three light-emitting diode (LED) indicator lights; four navigation buttons; a (H

AUSE/RESUME

a P supplies-status indicators, and printer animations.

Note

button; a C

To find information about control panel messages, see “Interpreting control panel messages” on page 143.

PAUSE/RESUME button

CANCEL JOB button

Ready light

ANCEL JOB

Data light

button; a numeric ke ypad; and a g rap hical displa y t hat shows up to f our lin es of te xt,

Graphical display

Attention light

Supplies-status indicators

BACK button

UP button

HELP button

SELECT button

Numeric keypad

CLEAR button

DOWN button

ELP

) button;

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Interpreting control panel lights

Light State Indication

Ready Off The printer is off or offline, or has ex perienced an error.

On T he printer is ready to print. Blinking The printer is going offline; please wait.

Data Off The printer has no data to print.

On The printer has data to print, but is not ready or is offline. Blinking The printer is processing or is printing the data.

Attention Off T he printer is functioning without error.

On The printer has experienced a critical error. Note the error message, and

Blinking Action is required. See the control panel display.

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then turn the printer off and then on again.

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Using control panel menus

The control panel menu map shows the menus that all users use while protecting the menus that only administrators use. Users typically use the first three menus on the list: R ETRIEVE JOB, INFORMATION, and PAPER HANDLING. Administrators and service technicians use the other menus, which can be protected with a personal identif i cation number (PIN): CONFIGURE DEVICE, DIAGNOSTICS, and SERVICE. A brief description of each main menu follows here.

• Use the Retrieve Job menu to see jobs that are stored on the device. Jobs are listed by user and job name. See

“Store print jobs that you can print later” on page 25 for information about how to store jobs.

• Use the Information menu to see the printable menu map and other information pages.

• Use the Paper Handling menu to set media type (and size if not detected) for each printer tray.

• Administrators use the Configure Device menu to set defaults, I/O ports, diagnostics, and resets. The Configure

Device menu contains the following submenus:

• Printing submenu

• Print Quality submenu

• System Setup submenu

• I/O submenu

• Resets submenu

• Administrators use the Diagnostics menu to perform tests that are grouped by print quality, jam clearance, and

isolation of field-replaceable parts.

• Service technicians use the Service menu to monitor printer status and to provide appropriate assistance during a

service call.

18 Chapter 2 – Using the control panel Rev. 1.0

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From the control panel, you can print a menu map that shows the layout and current settings of the control panel menu items. Additional menu items can appear in the control panel, depending on the options that are currently installed in the printer.

Note

You can perform most routine printing tasks from the computer through the printer driver or in the software application. This is the most conv enient method to control the printer , and it overrides the printer controlpanel settings. For more information about how to gain access to the printer driver, see “Open the printer driver” on page 22.

To print a menu map

ELECT

1 Press (S 2 Use (U 3 Use or to scroll to PRINT MENU MAP, and then press . The menu map prints.

button) to open the menus.

button) or (D

OWN

button) to scroll to INFORMATION, and then press .

To navigate the control panel menus

1 Press to open the menus. 2 Use or to scroll to the menu you want, and then press to select it. Depending on the menu, you might

have to repeat this step to select a submenu.

3 Use or to scroll to the item you want, and then press to select it. 4 Use or to scroll to the value you want, and then press to select it. An asterisk ( * ) appears next to the

ENWW Using control panel menus 19

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selection on the display, indicating that it is now the default.

5 At any time, use (B 6 Press P

AUSE/RESUME

ACK

button) to back up one level in the menu tree or to clear a numeric value.

to close the menu.

Gaining access to Help

ELP

The (H information that appears depends on the status of the printer.

• Press to open the Help. Use or to scroll through the Help messages.

• Press again at any time to exit Help.

Printer status Help available

Ready Idle Paused

Warning Error Other control panel message

In the menus Description of the highlighted menu or value

20 Chapter 2 – Using the control panel Rev. 1.0

button) on the control panel provides help for, or additional information about, the current task. The type of

Description of what kind of Help is available and how to use the Help

Additional information about the message that appears and the actions necessary to resolve the issue

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What you can do

Features for users

You can use your printer to do some interesting things. This section describes the ways that you can use the printer features:

Note

Feature Location of procedure Where to perform the feature

•

Open the printer driver

•

Print on both sides of paper (duplexing)

•

Store print jobs that you can print later

•

Create booklets

•

Staple your documents

•

Use the HP Fast Infrared Receiver to print

•

Print covers or a different first page

ENWW Features for users 21

If you are an administrator, some useful features are available to you. See “Features for administrators” on page 44.

page 22 Computer page 24 Computer page 25 Store print job at computer; initiate printing at the printer page 27 Computer page 29 Computer page 30 Printer page 34 Computer

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Feature Location of procedure Where to perform the feature

•

Create the effect of a full-bleed image

•

Print special documents

page 36 Computer page 37 Computer

Open the printer driver

Note

Printer-driver settings override control panel settings. Software application settings override both printer-driver settings and control panel settings.

Changing the settings for a print job

If you want print settings to be used only in the software application that you are using, change the settings from the software application. After you quit the software application, the printer settings return to the defaults that are configured in the printer driver.

To change print settings for a print job

1 In the software application, click the File menu, and then click Print. 2 Click Setup or Properties. (The options might be different for your application.) 3 Change the print settings that you want to change, and then click OK.

22 Chapter 3 – What you can do Rev. 1.0

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Changing default settings

Note

If you want printing settings to be used in all of the software applications that you use on the computer, change th e default settings in the printer driver.

To change default settings in Windows 95, Windows 98, and Windows Millennium Edition (Me)

1 Click the Start button, point to Settings, and then click Printers. 2 Right-click the HP color LaserJet 9500 series printer icon, and then click Properties. 3 Change any of the settings on the Finishing, Effects, Paper, Destination, Basics, and Color tabs (the

4 Click OK to save your settings, and to close the printer driver .

To change default settings in Windows NT® 4.0

1 Click the Start button, point to Settings, and then click Printers. 2 Right-click the HP color LaserJet 9500 series printer icon, and then click Document Defaults. 3 Change any of the settings on the Finishing, Effects, Paper, Destination, Basics, and Color tabs (the

4 Click OK to save your settings and configuration, and to close the printer driver.

ENWW Features for users 23

Printer-driver settings override control panel settings. Software application settings override both printerdriver settings and control panel settings.

PostScript® [PS] driver also includes a PS tab). These settings are now the defaults for the printer.

PostScript[PS] driver also includes PS and Status tabs). These settings are now the defaults for the printer .

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To change default settings in Windows 2000 and Windows XP

1 Click the Start button, point to Settings, and then click Printers (Windows 2000) or Printers and Faxes

(Windows XP).

2 Right-click the HP color LaserJet 9500 series printer icon, and then click Printing Prefere n ce s. 3 Change any of the settings on the Advanced, Paper/Quality, Finishing, Effects, Destination, and Color tabs.

These settings are now the defaults for the printer.

4 Click OK to save your settings and configuration, and to close the printer driver.

Print on both sides of paper (duplexing)

The printer can automatically print on both sides of paper when a duplexer is installed and configured. (A duplexer is optional on the HP color LaserJet 9500n model and is standard on the HP color LaserJet 9500hdn model.) See the documentation that is included with the duplexer for installation instructions.

Caution

Note

24 Chapter 3 – What you can do Rev. 1.0

Never try to print on both sides of labels, transparencies, on envelopes, or on paper that is hea vie r than 216 g/m2 (58-lb bond). Damage to the printer or a jam can result.

Printer-driver settings override control panel settings. Software application settings override both printer-driver settings and control panel settings.

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To duplex in Windows (all versions)

1 Open the printer driver. (See “Open t he printer driver” on page 22.) 2 On the Finishing tab, select Print on Both Sides. 3 Click OK.

Note

The preceding procedures change the printer’s settings for a print job. To change the printer’s default settings, see “Changing default settings” on page23.

Store print jobs that you can print later

You can download a print job to the printer hard-disk accessory with or without printing it. You can then print the job when you want to at the printer control panel. For example, you might want to download a brochure or instruction manual that other users can gain access to and print.

To store a print job on the hard-disk accessory , select the Stored Job option in the printer driv er when you are printing from the printer control panel.

Note

ENWW Features for users 25

To protect a stored job, assign a personal identification number (PIN) to the job.

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To create a stored job

Open the printer driver. (See “Open the printer driver” on page 22.)

Click the

2 3 4 5

Destination

Under

Destination Features

Select

Stored Job

Type the user name and job name.

tab.

, click

Settings

Options

The job does not print until someone requests it at the printer.

To print a stored job

You can print a job that is stored on the printer hard-disk accessory at the control panel.

ELECT

Press (S

Use (U

Use or to scroll to the user name, and then press .

Use or to scroll to your job name, and then press .

Use or to scroll to

Use or or the numeric keypad to specify th e number of copies, and then press .

AUSE/RESUME

Press P

If PRINT has (P

26 Chapter 3 – What you can do Rev. 1.0

button) to open the menus.

button) or (D

OWN

button) to scroll to RETRIEVE JOB, and then press .

PRINT, and then press .

to close the menus.

ADLOCK

symbol) next to it, the job requires a PIN to begin printing.

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To delete a stored job

Jobs that are stored on the printer hard-disk accessory can be deleted at the control panel.

1 Press to open the menus. 2 Use or to scroll to RETRIEVE JOB, and then press . 3 Use or to scroll to the user name, and then press . 4 Use or to scroll to your job name, and then press . 5 Use or to scroll to DELETE, and then press . 6 Press P

If DELETE has next to it, the job requires a PIN to be deleted.

AUSE/RESUME

to close the menus.

Create booklets

Note

ENWW Features for users 27

Automatic folding and stapling of a booklet requires the multifunction-finisher accessory (C8088A). If the printer does not have a m ulti function -finisher accessory, the printer can print the pages in the correct order, and the pages can then be folded and stapled or bound manually.

HP recommends that you use your softw are app lication t o prepa re and preview your document f or printi ng, and then use your printer driver to print and saddle stitch your booklet.

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To print a booklet in Windows

Open the printer driver. (See “Open the printer driver” on page 22.)

On the

2 3 4

Finishing

Select

Flip Pages Up

Select the booklet layout from the

tab, select

, if necessary.

Print on Both Sides

Booklet Printing

drop-down list, and then click OK.

To print a booklet in Mac OS

Before printing a booklet for the f i rst time, make sure that you have installed the HP Manual Duplex and Booklet software . This software requires a custom installation and is available for Mac OS 9.2.2 and earlier.

Note

1 2 3 4 5 6 7

28 Chapter 3 – What you can do Rev. 1.0

Mac OS X does not have the ability to print a booklet.

In the software application, click the Select Select Click Click Click Select the

from the pull-down menu, and then click

Layout

Plug-In Preferences Save Settings Booklet Printing Format Booklet

Paper Size

from the pull-down menu,

. . from the pull-down menu, and then click

menu, and then click

File

Print on Both Sides

Print-Time Filters

, and

Booklet

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Staple your documents

Note

Stapling a document requires the multifunction finisher accessory (C8088A) or the 3,000-sheet stapler/stacker (C8085A).

To select the stapler in Windows

Note

1 Open the printer driver. (See “Open the printer driver” on page 22.) 2 On the Finishing tab, click Staple, and then click OK.

The following procedure changes the printer’s settings for a print job.

To select the stapler at the control panel

Note

1 Press to open the menus. 2 Use or to scroll to CONFIGURE DEVICE menu, and then press . 3 Use or to scroll to PRINTING, and then press .

ENWW Features for users 29

If you select the stapler at the control panel, stapling becomes the default for all print jobs.

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4 Use or to scroll to STAPLE, and then press . 5 Use or to scroll to the output bin or device you want, and then press . An asterisk ( * ) appears next to

your selection.

6 Press P

AUSE/RESUME

to close the menus.

Use the HP Fast Infrared Receiver to print

The optional HP Fast InfraRed (FIR) Receiver enables wireless printing from any IRDA-compliant portable device (such as a laptop computer) to the printer .

The printing connection is maintained by positioning the sending infrared port within operating range. The connection is permanently broken if the sending port is moved out of operation range or if anything passing between the ports blocks transmission for more than 40 seconds. (This block could be a hand, paper, or even direct sunlight.)

Note

30 Chapter 3 – What you can do Rev. 1.0

For more information, see the user guide that came with the optional HP Fast InfraRed Receiver. If your operating system does not have infrared software installed, contact y our comput er man ufacturer for drivers and installation instructions.

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Setting up to print in Windows

Before launching the Infr aRed Driver, complete the foll owing steps:

1 Click the Start button, point to Settings, and then click Printers. 2 Select the HP LaserJet 9500n or 9500hdn as your default printer. 3 While in the same Printers folder, click Properties, and then click Details. Make sure that Virtual Infrared LPT

Port is selected.

4 Select the file to print.

Setting up to print with Macintosh computers

Note

The first step for setting up an infrared printer is creatin g a Desktop Printer icon using the Deskto p Printer Utility. By def ault, the Desktop Printer Utility is located in the Apple Extras/Apple LaserWriter folder on the hard drive.

Printer IR will not be an option if the Infrared Control Panel and extension are not active. I n addition, the infrared print capability is possible only with the HP LaserWriter version 8.6 driver or later.

1 Open the Desktop Utility. 2 Select Printer IR (Infrared) and click OK. 3 Change PostScript Printe r Description (PPD) File to match the printer. 4 On the File menu, select Save.

ENWW Features for users 31

This feature is not supported in Mac OS X.

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5 Type a name and location for the desktop printer icon and click OK.

Note

Once the icon is on the desktop (or saved elsewher e), printer options need to be man ually configured. This step is essentially the same as selecting Configure after setting up a printer in the Chooser. To set the options, highlight the Desktop Printer icon and select Change Setup from the Printing menu.

Printing a job

1 Align your laptop computer (or other portable device equipped with an IRDA-compliant FIR window) within

1 meter (3 feet) maximum of the opt ional HPFast InfraRed Receiver. The FIR window must be at an angle of within +/- 15 degrees relative to the printer to ensure an effective connection for printing.

2 Print the job. The status indicator on the optional HPFast InfraRed Receiver lights up, and, after a short delay, the

printer control panel displays PROCESSING JOB.

If the status indicator does not light up, realign the optional HPFast InfraRed Receiver with the FIR port on the sending device, resend the print job, and maintain the alignment of all devices. If you have to move the equipment, make sure that all of the devices remain within the range of operation to maintain the connection.

32 Chapter 3 – What you can do Rev. 1.0

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If the connection is interrupted before your print job is complete, the optional HP Fast InfraRed Receiver status indicator turns off. You hav e up to 40 se conds to correct t he interruption and conti nue the job . If the connecti on is resumed within this time, the status indicator lights up again.

Note

The connection is permanently broken if the sending port is moved out of operation range or if anything passing between the ports blocks transmission f or more than 40 seconds . (This block could b e a hand, paper, or even direct sunli ght). Depending on the size of the job, printing wit h the optional HP Fast Infr ared Receiver may be slower than printing with a cable connected directly to the parallel port.

Interrupting and resuming printing

The job interrupt and resume feature lets you temporarily stop the job that is currently printing in order to print another job through an FIR connection. When the FIR job is finished printing, the interrupted job resumes printing.

To interrupt the job at the printer, connect to th e FIR port on the printer and send a job to the printer. The printer stops printing the current job when it reaches the end of the copy it is printing. The printer then prints the job sent over the FIR connection. When the printer is done printing that job, it resumes printing the original job with multiple copies where it left off.

ENWW Features for users 33

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Print covers or a different first page

Use the following procedure to print the first page o f a docu ment on a medi a type that is different from the remainder of the document (for example, to print the first page of a document on letterhead paper and the remainder on plain paper, or to print a cover on card stock and the interior pages on plain paper).

To print a cover or different first page in Windows 95, Windows 98, Windows Me, and Windows NT 4.0

1 Open the printer driver. (See “Open the printer driver” on page 22.) 2 On the Paper tab, select Use different paper for first page. First Page, Other Pages, and Back Cover tabs

appear.

Note

3 Select the Size, Source is, and Type is for the first page and other pages. The first page is the cover of the

4 Click OK.

34 Chapter 3 – What you can do Rev. 1.0

The Back Cover tab is not available in the PS driver.

document. The other pages are the interior pages of the document.

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To print a cover or different first page in Windows 2000 and Windows XP

1 Open the printer driver. (See “Open the printer driver” on page 22.) 2 On the Paper/Quality tab, select Use Different Paper. First Page, Other Pages, and Back Cover become

available (are not dimmed).

3 Select First Page. 4 Select the Source is and Typ e is for the first page. 5 Repeat steps 3 and 4 for Other Pages and Back Cover. The first page is the cover of the document. The other

pages are the interior pages of the document.

6 Click OK.

Note

The preceding procedures change the printer’s settings for a print job. To change the printer’s default settings, see “Changing default settings” on page23.

To print a different first page in Mac OS

1 In the software application, click the File menu, and then click Print. 2 Select a tray in the First from field. 3 Select a tray in the Remaining from field. 4 Click Print.

ENWW Features for users 35

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Create the effect of a full-bleed image

The printer cannot print to the edge of print media. Use the fo llowing procedure to print the image to a larg er-size p age, an d then trim the page to create the effect of a full-bleed image.

To create the effect of a full-bleed image

1 Use a paper size at least 25 mm (1.0 inch) wider and longer than the image you want to print. For example, if you

want to print a full-bleed image that is 215 mm (8.5 inches) wide and 279 mm (11 inches) long, use a paper size that is at least 240 mm (9.5 inches) wide and 304 mm (12 inches) long.

Note

2 Print the image with crop marks. See your software ap plication’s online help to determine how to do this. The op tion

3 Use the crop marks as a guide and cut the paper to the image’s size.

For more information about setting paper sizes, see “Setting the media size and type” on page 52.

36 Chapter 3 – What you can do Rev. 1.0

The printer can print on specially cut paper that is up to 306 by 470 mm (12 by 18.5 inches) in size. From tray 1, the printer can print images up to 297 by 450 mm (11.7 by 17.7 inches) in size.

to print an image with crop marks is often found in the Print dialog box.

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Print special documents

The table below lists a variety of documents and the media suggested for each. The printer supports the media types fully. Note that the list below provides only suggestions; in most cases other supported media can be used.

Note

Document Suggested media and product number Characteristics Type

Brochure HP High Gloss Laser Paper

Business plan HP High Gloss Laser Paper

ENWW Features for users 37

Set the type at the control panel when you load the trays, and in the printer driver when y ou print your print job. For more information, see “Printing by type and size of media” on page 59.

letter (Q2419A) 11 by 17 (tabloid) (Q2420A) A4 (Q2421A) A3 (Q2422A)

(32-lb bond), 200 sheets,

120 g/m high-gloss finish coating on both sides

(32-lb bond), 200 sheets,

120 g/m high-gloss finish coating on both sides

HP HEAVY GLOSSY

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Document Suggested media and product number Characteristics Type

Catalog HP High Gloss Laser Paper

letter (Q2419A) 11 by 17 (tabloid) (Q2420A) A4 (Q2421A)

(32-lb bond), 200 sheets,

120 g/m high-gloss finish coating on both sides

HP HEAVY GLOSSY

A3 (Q2422A)

Chart HP Premium Choice LaserJet Paper

Color document HP Color Laser Paper

letter (HPU1132) 11 by 17 (tabloid) (HPU1732) A4 (CHP410) A4 (Asia) (Q2397A) A3 (Asia) (Q2396A) A4 (Europe) (CHP413) A3 (Europe) (CHP421)

letter (HPL245R) 11 by 17 (tabloid) (HPL2417) letter (HPL285R) 11 by 17 (tabloid) (HPL2817)

HPU1132, HPU1732, CHP410, Q2397A, and Q2396A:

(32-lb bond), 500 sheets,

120 g/m matte finish on both sides, 98 bright

CHP413 and CHP421:

(42-lb bond), 250 sheets,

160 g/m matte finish on both sides, 98 bright

HPL245R and HPL2417:

(24-lb bond), 500 sheets,

90 g/m matte finish on both sides

HPL285R and HPL2817:

(28-lb bond), 500 sheets,

105 g/m matte finish on both sides

HEAVY 106-163 G/M2

PLAIN

38 Chapter 3 – What you can do Rev. 1.0

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Document Suggested media and product number Characteristics Type

Correspondence HP LaserJet Paper

Cover HP Premium Cover Paper

General office printing

ENWW Features for users 39

letter (HPJ1124) 3-hole prepunched (HPJ113H) legal (HPJ1424) 11 by 17 (tabloid) (HPJ1724) A4 (Europe) (CHP310)

letter (Q2413A) A4 (Q2414A)

HP Office Recycled Paper letter (HPE1120) 3-hole prepunched (HPE113H) legal (HPE1420)

(24-lb bond), 500 sheets,

90 g/m matte finish on both sides

Q2413A and Q2414A:

(75-lb cover), 100 sheets,

200 g/m super-smooth matte finish on both sides

(20-lb bond), 500 sheets,

75 g/m matte finish on both sides, contains 30 percent post-consumer content (satisfies U.S. Executive Order

13101)

PLAIN

CARDSTOCK >164 G/M2

PLAIN

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Document Suggested media and product number Characteristics Type

Handout, proposal, sales brief, flyer, and color image

Letterhead HP LaserJet Paper

Map HP Tough Paper

HP Soft Gloss Laser Paper letter (C4179A) A4 (C4179B) letter (Q2415A) 11 by 17 (tabloid) (Q2416A) A4 (Q2417A) A3 (Q2418A)

letter (HPJ1124) 3-hole prepunched (HPJ113H) legal (HPJ1424) 11 by 17 (tabloid) (HPJ1724) A4 (Europe) (CHP310)

letter (Q1298A) A4 (Q1298B)

C4179A and C4179B:

(32-lb bond), 200 sheets,

120 g/m satin finish coating on both sides

Q2415A, Q2416A, Q2417A and Q2418A:

(28-lb bond), 500 sheets,

105 g/m satin finish coating on both sides, 96 bright

(24-lb bond), 500 sheets,

90 g/m matte finish on both sides

0.127 mm (5 mils) thick (approximately 44-lb bond equivalent), 50 sheets, sa tin finish

HP HEAVY GLOSSY

PLAIN

TOUGH PAPER

coating on both sides

40 Chapter 3 – What you can do Rev. 1.0

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Document Suggested media and product number Characteristics Type

Newsletter HP Color Laser Paper

letter (HPL245R) 11 by 17 (tabloid) (HPL2417) letter (HPL285R) 11 by 17 (tabloid) (HPL2817)

HPL245R and HPL2417:

(24-lb bond), 500 sheets,

90 g/m matte finish on both sides

HPL285R and HPL2817:

(28-lb bond), 500 sheets,

105 g/m

PLAIN

matte finish on both sides

Photograph/ image

Postcard HP Premium Cover Paper

Proposal HP Premium Choice LaserJet Paper

HP High Gloss Laser Paper letter (Q2419A) 11 by 17 (tabloid) (Q2420A) A4 (Q2421A) A3 (Q2422A)

letter (Q2413A) A4 (Q2414A)

letter (HPU1132) 11 by 17 (tabloid) (HPU1732) A4 (CHP410) A4 (Asia) (Q2397A) A3 (Asia) (Q2396A) A4 (Europe) (CHP413) A3 (Europe) (CHP421)

(32-lb bond), 216 by 279

120 g/m mm (8.5 by 11 inches), 200 sheets, satin finish coating on both sides

(75-lb bond), 100 sheets,

200 g/m matte finish on both sides

HPU1132, HPU1732, CHP410, Q2397A, and Q2396A:

(32-lb bond), 500 sheets,

120 g/m matte finish on both sides, 98 bright

CHP413 and CHP421:

(42-lb bond), 250 sheets,

160 g/m matte finish on both sides, 98 bright

HP HEAVY GLOSSY

CARDSTOCK >164 G/M2

HEAVY 106-163 G/M2

ENWW Features for users 41

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Document Suggested media and product number Characteristics Type

Report HP LaserJet Paper

letter (HPJ1124) 3-hole prepunched (HPJ113H) legal (HPJ1424) 11 by 17 (tabloid) (HPJ1724) A4 (Europe) (CHP310)

Restaurant menu HP Tough Paper

letter (Q1298A) A4 (Q1298B)

Sign HP Tough Paper

letter (Q1298A) A4 (Q1298B)

(24-lb bond), 500 sheets,

90 g/m matte finish on both sides

0.127 mm (5 mils) thick (approximately 44-lb bond equivalent), 50 sheets, sa tin finish coating on both sides

0.127 mm (5 mils) thick (approximately 44-lb bond equivalent), 50 sheets, sa tin finish

PLAIN

TOUGH PAPER

coating on both sides

Tearproof document

Training manual HP Office Recycled Paper

HP Tough Paper letter (Q1298A) A4 (Q1298B)

letter (HPE1120) 3-hole prepunched (HPE113H) legal (HPE1420)

0.127 mm (5 mils) thick (approximately 44-lb bond equivalent), 50 sheets, sa tin finish coating on both sides

(20-lb bond), 500 sheets,

75 g/m matte finish on both sides, contains 30 percent post-consumer content (satisfies U.S. Executive Order

13101)

TOUGH PAPER

PLAIN

42 Chapter 3 – What you can do Rev. 1.0

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Document Suggested media and product number Characteristics Type

Transparency HP Color LaserJet Transparencies

User manual HP LaserJet Paper

Waterproof document

ENWW Features for users 43

letter (C2934A) A4 (C2936A)

letter (HPJ1124) 3-hole prepunched (HPJ113H) legal (HPJ1424) 11 by 17 (tabloid) (HPJ1724) A4 (Europe) (CHP310)

HP Tough Paper letter (Q1298A) A4 (Q1298B)

0.127 mm (5 mils) thick, 50 sheets TRANSPARENCY

(24-lb bond), 500 sheets,

90 g/m matte finish on both sides

0.127 mm (5 mils) thick (approximately 44-lb bond equivalent), 50 sheets, sa tin finish coating on both sides

PLAIN

TOUGH PAPER

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Features for administrators

Manage the printer remotely

Use the embedded Web server (EWS) and HP Web Jetadmin to manage the printer remotely instead of from the printer control panel.

Embedded Web server

T o ga in access to the embedded Web server

1 In a supported Web browser on your computer, type the IP address for the printer. (To find the IP address, print a

configuration page. See “To print information pages” on page 141.)

Note

2 The EWS has three tabs that contain settings and information about the printer: the Information tab, the Settings

The following tab le list the tabs that are located in the EWS and a short description of what you can do on each tab.

44 Chapter 3 – What you can do Rev. 1.0

After you open the URL, you can bookmark it so that you can return to it quickly in the future.

tab, and the Network tab. Click the tab that you want to view.

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Tab What you can do Settings tab

• Configure the printer.

• Set up to receive e-mail alerts.

• Set a password for access to the settings and to networking.

• Determine the language for the embedded Web server.

Tip The Settings tab can be pass w ord protected . If this printer is netw orked, alwa ys co nsult

with the printer administrator before changing settings on this tab.

Information tab

• Check printer and printer supplies status.

• Order supplies.

• View printer configuration.

• View a list of printer events and errors.

Network tab Control network-related settings for the printer when it is connected to an IP-based net work.

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HP Web Jetadmin

A driver management and configuration plug-in is available for the HP Web Jetadmin software. You can use the plug-in to configure the printer drivers before installatio n and deployment. This method for managing and controlling printer driv ers provides a complete, end-to-end solution that you can use to set up and configure the printer, the print path (queue), and the client computers or workstations. The following activities are included in the workflow:

• Discover and configure the printer(s).

• Discover and configure the print path on the server( s). You can have multiple servers configured in a batch, or

multiple printers (of the same model type) using a single server.

• Obtain the printer driver(s). You can install multiple drivers for each print queue that is connected to a server in

environments that support multiple operating systems.

• Run the configuration editor (the editor is not supported for some older driver s).

• Deploy the configured printer drivers to the server(s).

• Instruct the end-users to connect to the print server. The configured driver for their operating system is

automatically deployed to their computer.

Administrators can use the HP Jetadmin software plug-in to deploy configured printer drivers using a silent, batch, or remote process. Obtain the HP Web Jetadmin software plug-in from http://www.hp.com/go/webjetadmin_software

Obtain firmware updates

The printer can use newer versions of its firmware as they become available. To obtain the latest firmware, go to http://

www.hp.com/support/lj9500 and follow the instructions on the screen. To download firmware updates easily to one or to

many printers, use the HP Web Je tadmin software (go to http://www.hp.com/go/webjetadmin 46 Chapter 3 – What you can do Rev. 1.0

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Manage page usage

You can print a Usage Information page from the control panel to monitor page usage by department. This can be used for cost accounting.

Note

This item is available only if a hard disk is installed.

To print a Usage page

1 Press to open the menus. 2 Use or to scroll to the INFORMATION menu, and then press . 3 Use or to scroll to PRINT USAGE, and then press .

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Improving print quality

This chapter contains the following information:

• “What you can do to improve print quality” on page 50

• “Solving print-quality issues” on page 70

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What you can do to improve print quality

Task More information

•

Make sure that the supplies are installed correctly.

•

Make sure to use supported media.

•

For best results, use HP-brand media and print cartridges. HP-brand media and print cartridges have been designed to provide optimal performance with HP printers.

50 Chapter 4 – Improving print quality Rev. 1.0

See the following sections:

•

“Replacing the print cartridges” on page 180

•

“Replacing the image drums” on page 183

•

“Replacing the image transfer kit” on page 188

•

“Replacing the image fuser kit” on page198

•

“Replacing the image cleaning kit” on page203

See “Recommended media” on page 87. For more information, see the online user reference guide.

HP print cartridges and part numbers

Cyan (C8551A) Magenta (C8553A) Yellow (C8552A) Black (C8650A)

Common HP media product numbers

HP Color Laser Paper

Letter (HPL245R) 11 by 17 (tabloid) (HPL2417) HP High Gloss Laser Paper Letter (Q2419A) A4 (Q2421A)

HP Soft Gloss Laser Paper

Letter (C4179A) A4 (C4179B)

Note

HP Soft Gloss Laser Paper is designed specifically for use with the HP color LaserJet 9500 series.

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Task More information

•

Make sure that the media type a nd si z e for the tray are set correctly in the control panel for the media that you are using.

•

Print by media type and size from the printer driver.

•

Calibrate the printer.

•

Print the Print Quality Troubleshooting Pages and follow the instructions.

•

Clean the post charger.

•

Make sure that the operation and location requirements of the printer are met.

•

Set the registration value.

•

Clean the fuser input area.

See “Setting the media size and type” on page 52.

See “Printing by type and size of media” on page 59. See “Calibrating the printer” on page 61. See “Using the Print Quality Troubleshooting Pages” on page 62

See “Cleaning the post charger” on page 63. See the online user reference guide for more information.

See “Setting registration” on page65. See “Cleaning the fuser input area” on page 66.

ENWW What you can do to improve print quality 51

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Setting the media size and type

Whenever you open and close an input tray, y ou have the opportunity to set the type and siz e for the media in that tray. The printer automatically changes its internal settings to produce the best print quality for the media type you set. Make sure to set the media type and size at the printer’s control panel and in the printer driver.

Note

If you have used pre vious HP LaserJet printers, you might be accustomed to configuring tra y 1 to first mode or cassette mode. To duplicate the settin gs for first mode , configure tra y 1 for Size = ANYSIZE and Type= ANY. To duplicate the settings for cassette mode, set either the size or type for tray 1 to a setting other than ANY.

Printer-driver settings override control panel settings. Software application settings override both printerdriver settings and control panel settings.

Configuring the trays f or standard-size media

Use the following instructions to configure the tr ays at the printer control panel.

T o set a standard media size and type for tray 1

ELECT

1 Press (S 2 Use (U 3 Use or to scroll to TRAY 1 SIZE, and then press .

52 Chapter 4 – Improving print quality Rev. 1.0

button) to open the menus.

button) or (D

OWN

button) to scroll to PAPER HANDLING, and then press .

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4 Use or to scroll to the media size you want, and then press . 5 The media type is set to Plain by defa ult. If you want to change this setting, use or to scroll to TRAY 1 TYPE,

and then press . Use or to scroll to the media type you want, and then press . For more information about media types, see “Supported types of media” on page 86.

6 Press P

To set a standard media size and type for tray 2, tray 3, or tray 4

When you open and close tray2, tray 3, or tray 4, the printer detects the media size for that tray, and the printer control panel prompts you to select the medi a t ype for that tray. If the printer cannot detect the me dia size, the printer control panel will prompt you to select a custom size and type. Follow these instructions to set the media size and type for tray 2, tray3, or tray4.

1 Open the tray and make sure the paper guides rest against the stack of media in the tray. 2 Set the custom/standard switch to Standard if both guides are set to the same Standard marking. Otherwise, set

AUSE/RESUME

the switch to Custom and use the instructions in section “Configuring the trays for custom-size media” on page 54.

to close the menus.

Note

3 Close the tray. 4 The printer detects the size of the media in the tray and the message TRAY X [TYPE] [SIZE] appears. The type and

5 Press P

ENWW What you can do to improve print quality 53

If the media size is marked on the tra y gui de , it is a stand ard media si z e . If t he media siz e is not marke d on the tray guide , s ee “Configuring the trays for custom-size media” on page54.

size that appear are the last type and size that were set. For example, TRAY 4 GLOSSY 11X17. This message alternates with the message TO CHANGE TYPE PRESS . The printer sets the media type to Plain by default. If you want to change this setting, use or to scroll to the media type you want, and then press .

AUSE/RESUME

to close the menus.

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Configuring the trays for custom-size media

Custom media sizes are sizes that do not conform to those marked in the input trays and that are not listed in the control panel menus or in the printer driver.

Note

The dimensions of custom-size media must be typed at the control panel. If you are using tray 1, the appears when you select CUSTOM from the appears when you set the custom/standard switch to Custom and close the tray.

Make sure to type the X dimension and Y dimension of the media. The f ollowing illustration shows the X and Y dimensions relative to each of the input trays. The X dimension is measured from the front of the tray to the back of the tray. The Y dimension is measured from the left of the tray to the right of the tray.

54 Chapter 4 – Improving print quality Rev. 1.0

For tray 1. For tray 2, tray 3, and tray 4.

standard switch in the tray is set to Custom.

Printer-driver settings override control panel settings. Software application settings override both printerdriver settings and control panel settings.

When using custom-size media, select CUSTOM from the

When using custom-size media in these trays, make sure that the custom/

Tray 1 Size

menu. If you are using tray 2, tray 3, or tray 4, the

Tr ay 1 Size

menu.

Custom

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Y direction

Standard size markers

Note

X direction

Custom/ Standard switch

Standard size markers

tray 1 trays 2 and 3 tray 4

Front of trays

When a custom size is set for a tr a y, it is retained until th e custom/stan dard s witch in the t ray is moved back

X direction

Standard size markers

Custom/ Standard switch

to Standard.

ENWW What you can do to improve print quality 55

X direction

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T o set a custom media size and type for tray 1

1 Press to open the menus. 2 Use or to scroll to PAPER HANDLING, and then press . 3 Use or to scroll to TRAY 1 SIZE, and then press . 4 Use or to scroll to CUSTOM, and then press . 5 The message UNIT OF MEASURE = appears, with the Inches setting selected by default. If you want to change this

setting, use or to scroll to the Millimeters setting, and then press .

6 The message X DIMENSION = appears, with 12 inches (or 306 millimeters) selected by default. Use the numeric

keypad to type the X dimension mea surement of your media, and then press .

Note

7 The message Y DIMENSION = appears, with 18.50 inches (or 470 mi llimeters) selected by default. Use the numeric

Note

8 The message TRAY 1 SIZE = [X DIMENSION] X [Y DIMENSION] [INCHES OR MILLIMETERS] SETTING SAVED

56 Chapter 4 – Improving print quality Rev. 1.0

The X dimension is the length of the page side that is perpendicular to the direction that it feeds into the printer. The X dimension measurement must be between 3.9 and 12 inches (or 98 and 306 millimeters).

keypad to type the Y dimension mea surement of your media, and then press .

The Y dimension is the length of the page side that is parallel to the direction that it feeds into the printer. The Y dimension measurement must be between 7.5 and 18.50 inches (or 191 and 470 millimeters).

appears.

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9 The media type is set to Plain by defa ult. If you want to change this setting, use or to scroll to TRAY 1 TYPE,

and then press . Use or to scroll to the media type you want, and then press . For more information about media types, see “Supported types of media” on page 86.

10 Press P

T o set a custom media size and type for tray 2, tray 3, or tray 4

1 Open the tray. 2 Make sure that the paper guides rest again st the stack of media in the tray. 3 Set the custom/standard swit ch to Custom.

AUSE/RESUME

to close the menus.

Note

4 Close the tray. 5 The message TRAY X SIZE = appears, with the ANY CUSTOM SIZE selected by defa ult . Use or to scroll to the

6 The message UNIT OF MEASURE = appears, with the INCHES setting selected by default. If you want to change this

ENWW What you can do to improve print quality 57

If the media size is not marked on the tray guide, it is a custom media size. If the media size is marked on the tray guide see “To set a standard media size and type for tray 2, tray 3, or tray 4” on page53.

CUSTOM setting, and then press .

setting, use or to scroll to the MILLIMETERS setting, and then press .

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7 The message X DIMENSION = appears, with 11.7 inches (or 297 millimeters) selected by default. Use the numeric

keypad to type the X dimension mea surement of your media, and then press .

Note

8 The message Y DIMENSION = appears, with 17 inches (or 432 millimeters) selected by default. Use the numeric

Note

9 The message TRAY X [X DIMENSION] X [Y DIMENSION] [INCHES OR MILLIMETERS] SIZE SPECIFIED BY USER

10 Press P

58 Chapter 4 – Improving print quality Rev. 1.0

The X dimension is the length of the page side that is perpendicular to the direction that the page f eeds int o the printer. For tray 2 and tray 3, the X dimension measurement must be between 5.8 and 11.7 inches (or 148 and 297 millimeters). For tray 4, the X dimension must be between 7.2 and 11.7 inches (182 and 297 millimeters).You can find the X dimension measurement of your media on the paper guides inside the tray.

keypad to type the Y dimension mea surement of your media, and then press .

The Y dimension is the length of the page that is parallel to the direction that the page f eeds into t he printer . The Y dimension measurement must be between 8.27 and 17 inches (or 210 and 432 millimet ers). You can find the Y dimension measurement of your media on the paper guides inside the tray.

appears. This message alternates with the message PRESS TO CHANGE TYPE. The media type is set to Plain by default. If you want to change this setting, use or to scroll to the media type you want, and then press .

AUSE/RESUME

to close the menus.

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Printing by type and size of media

You can configure the printer to select media by Type (such as plain, glossy, or letterhead) and Size (such as letter or A4), rather than by Source (a tray).

Benefits of printing by type and size of media

Printing by type or size means that you want the printer to pull paper or print media from the first tr a y that is loaded with the type or size that you select. Selecting media by type and size results in significantly better print quality for hea vy pape r and glossy paper. Using the wrong settin g can result in unsatisfactory print quality. Always print by type for special print media such as labels or transparencies. Always print by size for enve lopes.

If you want to print by type or size and the trays have not been configured for a certain type or size, load the paper or print media into tray 1, and then select the type or size from the Page Setup dialog box, the Print dialog box, or the Print

Properties dialog box.

Note

To print by type and size of paper (tray 1)

1 Load and adjust the tray. 2 At the printer control panel, press to open the menus. 3 Use or to scroll to PAPER HANDLING, and then press .

ENWW What you can do to improve print quality 59

The type and size settings can also be configured from the HP WebJetadmin software for networked printers. For Macintosh operating systems, these settings can be configured by using the HP LaserJet Utility.

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4 Do one of the following:

• To allow the printer to print automatically from tray 1, if it is loaded: Set TRAY 1 SIZE=ANY SIZE and TRAY 1 TYPE=ANY TYPE (comparable to First mode).

• To print b y ty pe and siz e from tray 1, but to have the printer prompt you to load paper before printing: Set TRAY 1 SIZE to the size that is loaded and set TRAY 1 TYPE to anything except ANY TYPE (comparable to Cassette mode).

5 Press P

AUSE/RESUME

to close the menus.

6 In the software application, click the File menu, and then click Print. 7 Click Properties. 8 In the printer driver, make sure to select the type that you specified at the control panel in step 4.

To print by type and size of paper (tray 2, tray 3, or tray 4)

1 Load and adjust the tray. 2 At the printer control panel, press to change the size (if it was not detected) and the type. 3 Use or to scroll to the size you want and to the type PAPER HANDLING, and then press .

Note

To print by type and size from tray 2, tray 3, or tray 4, it might be necessary to unload or close tray 1.

4 In the software application, click the File menu, and then click Print. 5 Press P

AUSE/RESUME

to close the menus.

6 Click Properties. 7 In the printer driver, make sure to select a type that you specified at the control panel in step 3.

60 Chapter 4 – Improving print quality Rev. 1.0

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Calibrating the printer

Calibration of the printer helps to ensure consistently good print quality.

To calibrate the printer

1 Press to open the menus. 2 Use or to scroll to CONFIGURE DEVICE, and then press . 3 Use or to scroll to PRINT QUALITY, and then press . 4 Press . 5 Use or to scroll to CALIBRATE NOW, and then pre ss .

ENWW What you can do to improve print quality 61

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Using the Print Quality Troubleshooting Pages

The Print Quality Troubleshooting Pages help diagnose many print-quality problems that are related to a damaged part or a particular component. Follow the diagnostic procedure on the first page of the Print Quality Troubleshooting Pages. For more information about the Print Quality Troubleshooting Pages, see the online user reference guide.

To print the Print Quality Troubleshooting Pages

1 Press to open the menus. 2 Use or to scroll to DIAGNOSTICS, and then press . 3 Press . 4 Use or to scroll to PQ TROUBLESHOOTING, and then press .

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Cleaning the post charger

Clean the post charger on the transfer belt i f light streaks appear in halftone areas.

ENWW What you can do to improve print quality 63

To clean the post charger

1 Open the upper-right door. 2 Locate the blue handle of the post charger cleaner on the front left of the

image transfer belt.

3 Gently slide the post charger cleaner to the right until it stops. The spring

should be compressed.

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4 Slide the cleaner to the left, back into place. 5 Repeat steps 3 and 4 to clean the post charger a second time. 6 Close the upper-right door. If the door does not close, make sure that the

blue handle of the post charger cleaner is positioned at the far left of the image transfer belt.

64 Chapter 4 – Improving print quality Rev. 1.0

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Setting registration

Use the registration feature to center th e image on a page and to align the front and back images. Because image placement varies slightly for each input tray, the following alignment procedure might need to be performed for each tray.

Note

The test page prints on A4- or letter-size paper. You can set registration for any size of paper by printin g on that size and followin g the instructions on the test page.

To set the registration value

1 Press to open the menus. 2 Use and to scroll to CONFIGURE DEVICE, and then press . 3 Use and to scroll to PRINT QUALITY, and then press . 4 Use and to scroll to SET REGISTRATION, and then press . 5 Use and to scroll to PRINT TEST PAGE, and then press . 6 Press P 7 Follow the instructions on the printed page.

ENWW What you can do to improve print quality 65

AUSE/RESUME

to close the menus.

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Cleaning the fuser input area

Occasionally, toner and paper dust collects in the fuser input and can affect print quality. Use the following procedure to clean the fuser input.

To clean the fuser input area

1 Open the front doors of the printer, and then swing the large green lever

down.

2 On the front side of the printer, locate the blue transfer-roller handle

beneath the large green lever. Grasp the ha ndle and pull t he roller out of the printer. Set the roller on a clean, flat surface.

66 Chapter 4 – Improving print quality Rev. 1.0

CAUTION

Do not touch the black foam roller, and take care not to scratch the underside of the image transfer belt as you remove the roller from the printer.

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3 Remove the green tongs and blue brush that are mounted on the inside of

the right front door.

4 Slide the open end of the brush onto the tongs until it snaps into place. 5 Hold the tongs so that the brush is at a 45-degr ee angl e and align the brush

with the transfer-roller slot. Insert the brush into the sl ot.

ENWW What you can do to improve print quality 67

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6 Slide the brush into the transfer-roller slot until it stops, and then slide the

brush toward you until the brush is almost out of the transfer-roller slot.

CAUTION

Do not pull up or sideways on the brush. Push and pull the brush straight into and out of the printer.

7 Repeat step 6 three times, and then remove the brush from the printer. 8 Remove the brush from the tongs by raising the snap on the back of the

brush and pulling the brush away from the tongs.

9 Replace the tongs and brush on the inside of the right door. 10 Using one hand to support the underside of the transfer roller, turn the roller

to a 45-degree angle and align the roller with the slot. Slide the roller into the slot until it stops.

CAUTION

Do not touch the black foam roller, and take care not to scratch the underside of the image transfer belt as you insert the roller into the printer.

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ENWW What you can do to improve print quality 69

11 Swing the green lever up, and then close the front doors.

Note

If the lever does not move freely, make sure that the transfer roller is pushed into the printer completely.

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Solving print-quality issues

Print-quality problems sometimes occur or repeat in a direction parallel to the direction in which the media moves through the printer (feed direction). Letter- or A4-sized media are normally oriented in the trays so that their long edge is the first to feed through the printer; 11-by-17 inch or A3-sized media are normally oriented in the trays so that their short edge is the first to feed through the printer.

Print-quality procedures

For all print-quality problems and defects, perform the following procedures.

• Replace any printer supplies that have run out. When a supply is out , the REPLACE <SUPPLY> message appears on

the control panel, and the gauge shows a n empty bar wit h a flashing outline for the supply that is out. Printing stops and the REPLACE <SUPPLY> message appears on the control panel until the supply is replaced. For more information, see “Interpreting control panel messages” on page143.

ELP

Press (H information about replacing supplies see “Replacing the print cartridges” on page 180, “Replacing the image drums” on page 183, “Replacing the image transfer kit” on page 188, “Replacing the image cleaning kit” on page 203, or “Replacing the image fuser kit” on page 198. To order supplies, see “Ordering supplies” on page 175.

• Print 10 more pages of your print job, or of another print job. The printer can automatically compensate for a few

print-quality problems.

If these procedures do not solve the problem, see “Solving persistent print-quality problems” on page 71.

70 Chapter 4 – Improving print quality Rev. 1.0

button) on the control panel to see step-by-step instructions for replacing the supply. For more

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Solving persistent print-quality problems

If you have completed all of the steps listed under “Print-quality procedures” on page 70 and the print-quality problem persists, follow these steps:

1 Use the following print-quality-d efect chart to identify your print-quality defect. 2 Go to the page that is indicated beneath the defect you identify and use the solutions listed there to solve the print-

quality problem.

3 If the procedures do not solve the prob lem, print the Print Quality Troubleshooting Pages (see “To print the Print

Quality Troubleshooting Pages” on page 62), and then follow the diagnostic proce dure that is listed on the f irst page to help isolate the defect to a particular component.

4 If the procedures do not solve the problem, or if your print-quality defect is not shown in the print-quality def ect

chart, contact your local HP-authorized service and support center. See “Customer support options worldwide” on page 214 for more information.

Note

ENWW Solving print-quality issues 71

The print-quality-defect chart assumes the use of letter- or A4-size media that has mo ved through the printer long-edge first.

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Print-quality-defect chart

Use the examples in the print-quality-defect chart to determine which print-quality problem you are experiencing, and then see the corresponding pages to find information that can help y ou troubleshoot the problem. For the latest information and problem-solving procedures, go to http://www.hp.com/support/lj9500

Note

72 Chapter 4 – Improving print quality Rev. 1.0

The print-quality-defect chart assumes the use of letter- or A4-size media that has mo ved through the printer long-edge first. See “Solving print-quality issues” on page 70.

An image with no defects

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Horizontal lines or streaks

•

Make sure that the operation and location requirements of the printer are met.

•

Print the Print Quality Troubleshooting Pages (see “To print the Print Quality Troubleshooting Pages” on page 62) and follow the diagnostic pro cedure listed on the first page to help isolate the defect to a particular component.

Broken horizontal lines

•

Clean the fuser input area. See “Cleaning the fuser input area” on page66.

Vertical lines

•

Make sure that the following supplies are seated correctly: – image transfer belt – transfer cleaner – transfer roller

•

Repetitive defects

•

Make sure that the operatio n and location requirements of the printer are met.

•

Print the Print Quality Troubleshooting Pages (see “To print the Print Quality Troubleshooting Pages” on page 62) and follow the diagnostic procedure listed on the first page to help isolate the defect to a particular component.

ENWW Solving print-quality issues 73

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Color fade in all colors

•

Make sure that the operation and location requirements of the printer are met.

•

Clean the post charger.

•

Calibrate the printer.

•

Make sure that the following supplies are seated correctly: – image transfer belt – transfer roller

Fingerprints and media dents

•

Make sure to use supported media.

•

Make sure that the media you are using does not have any wrinkles or dents from handling, and that the media is not contaminated with visible fingerprints or other foreign substances.

•

Color fade in one color

•

Make sure that the operatio n and location requirements of the printer are met.

•

Calibrate the printer.

•

Print the Print Quality Troubleshooting Pages (see “To print the Print Quality Troubleshooting Pages” on page 62) and follow the diagnostic procedure listed on the first page to help isolate the defect to a particular component.

Loose toner

•

Make sure that the operatio n and location requirements of the printer are met.

•

Make sure to use supported media.

•

Make sure that the media type and size for the tray are set cor rectl y i n the contr ol panel for the media that you are using.

•

Make sure that the media is loaded correctly , th e size gu ides are touchi ng the edges of the stack of media, and the custom-media lever is set appropriately .

•

Make sure that the media you are using does not have any wrinkles or dents fr om handling, and that the media is not contaminated with visible fingerprints or other foreign substances.

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Smeared toner

•

Make sure to use supported media.

•

Make sure that the following supplies are seated correctly: – image drums – image transfer belt – transfer cleaner

•

Clean the image transfer belt.

White areas (dropouts) on page

•

Make sure that the operatio n and location requirements of the printer are met.

•

Make sure to use supported media.

•

Make sure that the media you are using does not have any wrinkles or dents fr om handling, and that the media is not contaminated with visible fingerprints or other foreign substances.

•

Make sure that the media type and size for the tray are set cor rectl y i n the contr ol panel for the media that you are using.

•

Clean the post charger.

•

Calibrate the printer.

•

Print the Print Quality Troubleshooting Pages (see “To print the Print Quality Troubleshooting Pages” on page 62) and follow the diagnostic procedure listed on the first page to help isolate the defect to a particular component.

•

Clean the image transfer belt.

•

Clean fuser input.

ENWW Solving print-quality issues 75

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Media damage (wrinkles, curl, creases, tears)

•

Make sure that the operation and location requirements of the printer are met.

•

Make sure to use supported media.

•

Make sure that the media is loaded correctly.

•

Make sure that the media type and size for the tray are set correctly in the control panel for the media tha t you are using.

•

Make sure that the media you are using does not have any wrinkles or dents from handling, and that the media is not contaminated with visible fingerprints or other foreign substances.

•

For heavy media, print from tray 1 to the left output bin.

•

Make sure that the following supplies are seated correctly: – fuser – image transfer roller

•

Inspect the jam areas and remove any undetected jammed or torn media.

Specks or stray toner

•

Make sure that the operatio n and location requirements of the printer are met.

•

Make sure to use supported media.

•

Make sure that the media type and size for the tray are set cor rectl y i n the contr ol panel for the media that you are using.

•

Calibrate the printer.

•

Make sure that the transfer roller is seated correctly.

•

Print the Print Quality Troubleshooting Pages (see “To print the Print Quality Troubleshooting Pages” on page 62) and follow the diagnostic procedure listed on the first page to help isolate the defect to a particular component.

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Skewed, stretched, or off-center page

•

Make sure that the operation and location requirements of the printer are met.

•

Make sure to use supported media.

•

Make sure that the media is loaded correctly.

•

For problems wit h page sk ew, turn over the stack of media and rotate the stack 180 degrees.

•

Make sure that the following supplies are seated correctly: – fuser – image transfer belt

•

Inspect the jam areas and remove any undetected jammed or torn media.

Misaligned colors

•

Calibrate the printer.

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Using color and media

Managing color

Setting color options to Automatic in the printer driver typically produces the best possible print quality for color documents. Howe v er, in some cases you might want to print a color document in gra yscale (b lac k and whit e) or change on e of the printer’s color options.

• Using Windows, print in gra yscale or change the color options b y using settings f ound o n the Color tab in the printe r

driver.

• Using a Macintosh computer, print in grayscale or change the color options by using the Color Matching menu in

the Print dialog box.

Print in grayscale

Selecting the Print in Grayscale option from the printer driv er prints a document in blac k and white . This option is useful f or previewing preliminary copies of slides and hardcopy output, or for printing color documents that will be photocopied or faxed.

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Automatic or manual color adjustment

The Automatic color adjustment option optimizes the neutral-gray color treatment, halftones, and edge enhancements used for each element in a document. For more information, see your printer driver online Help.

Note

The Manual color adjustment option allows you to adjust the neutral-gray color treatment, halftones, and edge enhancements for text, graphics and photographs. To gain access to the manual color options, from the Color tab, select

Manual, and then click Settings.

Automatic is the default setting and is recommended for printing all color documents.

Manual color options

Use the manual color adjustment to adjust the Color (or Color Map) and Halftoning options individually for text, graphics, and photographs.

Halftone options

Halftoning is the method by which the printer mixes the four primary colors (cyan, magenta, yellow, and black) in varying proportions to create millions of colors. The Halftone options affect the resolution and clarity of your color output. You can select halftone settings for text, graphics, and photographs independently. The two halftone options are Text and Detail.

• The Text halftone option is optimized for the best reproduction of normal to small text and graphics that require

sharp distinctions among lines or colors. Choose this option when the sharp edges of small objects, especially those that contain secondary colors (such as red, green, and blue), are the top priority.

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• The Detail halftone option is optimized for the best reproduction of images, graphics, and large, solid-filled print

areas. It also enhances photographs by smoothing out fine color gradations. Choose this option when the color fidelity of large objects is the top priority.

Note

Neutral Grays

The Neutral Grays setting determines the method used for creating gray colors that are used in text, graphics, and photographs.

Two values are available for the Neutral Grays setting:

•

Note

ENWW Managing color 81

Some applications convert text or graph ics to raster images . In these cases , the Photographs settings also control text and graphics.

Black Only generates neutr al colors (gr a ys and b lack) b y using only b lac k toner . This guarantees that neutral colors are created without a color cast.

4-Color generates neutral colors (grays and black) by combining all four toner colors. This method produces smoother gradients and transitions to non-neutral colors, and it produces the darkest black.

Some applications convert text or graph ics to raster images . In these cases , the Photographs settings also control text and graphics.

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Edge Control

The Edge Control setting determines how edges are rendere d. Edge co ntrol has tw o compone nts: adapt iv e halftoni ng and trapping. Adaptive halftoning increases edge sharpness. T rapping reduces the effect of color-plane misregistration by overlapping the edges of adjacent objects slight ly.

Four levels of edge control are available:

•

Maximum is the most aggressive trapping setting. Adaptive halftoning is on for this setting.

•

Normal is the default trapping setting. Trapping is at a medium lev el and adaptive halftoning is on.

•

Light sets trapping at a minimal level, and adaptive halftoning is on.

•

Off turns off both trapping and adaptive halftoning.

RGB Color

Three values are av ailable for the RGB Color setting:

•

Default instructs the printer to interpret RGB color as sRGB. sRGB is the accepted standard for Microsof t and the World Wide Web Consortium (www).

•

Device instructs the printer to print RGB data in raw device mode. To render photographs properly with this selection, you must manage image color in the application or operating system.

•

Vivid instructs the printer to increase the color saturation in the midtones. Less colorful objects are rendered more colorfully. This value is recommended for printing business graphics.

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Matching colors

The process of matching printer output color to your computer screen is quite complex because printers and computer monitors use different methods to produce color. Monitors display colors by light pixels using an RGB (red, green, blue) color process, but printers

Several factors can influence your ability to match printed colors to those on your monitor. These factors include:

• print media

• printer colorants (inks or toners, for example)

• printing process (inkjet, press, or laser technology, for example)

• overhead lighting

• personal differences in perception of color

• software applications

• printer drivers

• computer operating system

• monitors

• video cards and drivers

• operating environment (humidity, for example)

Keep these factors in mind when colors on your screen do not perf ectly mat ch your printed colors. For most users, th e best method for matching colors on your screen to your printer is to print sRGB colors. For more information about solving issues related to color output, see “Solving print-quality issues” on page 70.

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colors using a CMYK (cyan, magenta, yellow, and black) process.

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PANTONE®* color matching

PANTONE ®* has multiple color matching systems. PANTONE®* Matching System is very popular and uses solid inks to generate a wide range of color h ues and tints . See http://www.hp.com System with this printer.

for details about how to use PANTONE®* Matching

Swatch book color matching

The process for matching printer output to preprinted swatch books and standard color references is comple x. In general, you can obtain a reasonably good match to a swatch book if the inks that are used to create the swatch book are cyan, magenta, yellow, and black. These are usually referred to as process color swatch books.

Some swatch books are creat ed from spot colors . Spot colors are special ly created coloran ts. Man y of these spot colors ar e outside of the gamut of the printer. Most spot color swatch books hav e companion process swatch books that provide CMYK approximations to the spot color.

Most process swatch books will have a note on what process standards were used to print the swatch book. In most cases they will be SWOP, EURO , or DIC (see “F our-color (CMYK) printing” on page 85). For optimal color matching t o the process swatch book, select the corresponding ink emu lation from the printer menu. If y ou cannot ident ify the process standard, use SWOP ink emulation.

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Four-color (CMYK) printing

Cyan, magenta, yellow, and black (CMYK) are the inks that a printing press uses. The process is often called four-color printing. CMYK data files are typically used by and originate from graphic arts (printing and publishing) environments.

CMYK Ink Set Emulation (PostScript only)

The printer's color rendering of CMYK can be made to emulate several standard offset press ink sets.

•

Default. This selection is good for general-p urpose rendering of CMYK data. It is designed to render photographs well, while at the same time providing rich, saturated colors for text and graphics.

•

SWOP. A common ink standard in the U.S. and other countries/regions.

•

Euroscale. A common ink standard in Europe and other countries/regions.

•

DIC (Dainippon Ink and Chemical). A common ink standard in Japan and other countries/regions.

•

Device. Emulation is turned off. To render photographs properly with this selection, images require color management in the application or operating system.

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Using media

Supported types of media

You can select the following types of media at the control panel and in the printer driver:

• bond • glossy • letterhead • prepunched

• card stock • heavy • light • recycled

• color • heavy glossy • plain • tough

• envelope • labels • preprinted • transparency

The media types listed in the tables in the foll owing sections have met these criteria:

• They have been test ed in this printer.

• They have proven to be of good quality.

• They work well with the printer’s settings.

Note

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The printer uses heat and pressure to fuse toner to the paper. Mak e sure that any colored paper or preprinted forms use inks that are compatible with the printer fusing temperature (200° C, or 392° F, for 0.1 second). To optimize print quality, it is important to match the media y ou a re using with th e media type configur ation. See “Recommended media” on page 87.

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The product numbers for media are listed in parent heses after the media sizes. Use these product numbers when ordering media. All HP-brand media are av ailable at http://www.hpshopping.com

or from your local office supplies retailer.

Recommended media

Note

Set the type at the control panel when you load the trays (“Setting the media size and type” on page 52), and in the printer driver when you print your print job (“Printing by type and size of media” on page 59).

Recommended media Type Characteristics

HP High Gloss Laser Paper

letter (Q2419A) 11 by 17 (tabloid) (Q2420A) A4 (Q2421A) A3 (Q2422A)

HP Premium Cover Paper

letter (Q2413A) A4 (Q2414A)

HP Color Laser Paper

letter (HPL245R) 11 by 17 (tabloid) (HPL2417)

HP HEAVY GLOSSY

CARDSTOCK >164 G/M2

PLAIN

120 g/m2 (32-lb bond), 200 sheets, high-gloss finish coating on both sides, 95 bright

Use for: brochures, catalogs, business plans, photographs, and images

200 g/m2 (75-lb cover), 100 sheets, super smooth matte finish on both sides, 96 bright

Use for: postcards and document covers 90 g/m2 (24-lb bond), 500 sheets, smooth matte finish on both sides, 96 bright Use for: newsletters and color documents

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Recommended media Type Characteristics

HP Color Laser Paper

105 g/m2 (28-lb bond) letter (HPL285R)

11 by 17 (tabloid) (HPL2817)

HP Soft Gloss Laser Paper

letter (C4179A) A4 (C4179B)

Note

HP Soft Gloss Laser Paper is designed specifically for use with the HP color LaserJet 9500 series.

HP Soft Gloss LaserPaper

105 g/m2 (28-lb bond) letter (Q2415A)

11 by 17 (tabloid) (Q2416A) A4 (Q2417A) A3 (Q2418A)

PLAIN

HP HEAVY GLOSSY

GLOSSY 75-105 G/M2

105 g/m2 (28-lb bond), 500 sheets, smooth matte finish on both sides, 96 bright Use for: newsletters and color documents

120 g/m2 (32-lb bond), 200 sheets, satin finish coating on both sides, 96 bright Use for: flyers, handouts, sales briefs, proposals, and color images

105 g/m2 (28-lb bond), 500 sheets, satin finish coating on both sides, 96 bright Use for: flyers, handouts, sales briefs, proposals, and color images

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Recommended media Type Characteristics

HP Premium Choice LaserJet Paper

letter (HPU1132) 11 by 17 (tabloid) (HPU1732) A4 (CHP410) A4 (Asia) (Q2397A) A3 (Asia) (Q2396A)

HP Premium Choice LaserJet Paper

160 g/m2 (42-lb bond) A4 (Europe) (CHP413)

A3 (Europe) (CHP421)

HP LaserJet Paper

letter (HPJ1124) 3-hole prepunched (HPJ113H) legal (HPJ1424) 11 by 17 (tabloid) (HPJ1724) A4 (Europe) (CHP310)

HP Office Recycled Paper

letter (HPE1120) 3-hole prepunched (HPE113H) legal (HPE1420)

HEAVY 106-163 G/M2

PLAIN

120 g/m2 (32-lb bond), 500 sheets (250 sheets for 11 by 17), m atte f i nish on both sides, 98 bright

Use for: proposals and charts

160 g/m2 (42-lb bond), 250 sheets, matte finish on both sides, 98 bright Use for: proposals and charts

90 g/m2 (24-lb bond), 500 sheets, matte finish on both sides, 96 bright Use for: reports, user manuals, letterhead, and correspondence

75 g/m2 (20-lb bond), 500 sheets, matte fi ni sh on bo th si d es, contains 30 percent post-consumer content (satisfies US Executive Order 13101), 87 bright

Use for: training manuals and general office printing

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Recommended media Type Characteristics

HP Tough Paper

letter (Q1298A) A4 (Q1298B)

HP Color LaserJet Transparencies

letter (C2934A) A4 (C2936A)

TOUGH PAPER

TRANSPARENCY

0.127 mm (5 mils) thick (approximately 44-lb bond equivalent), 50 sheets, satin finish coating on both sides, waterproof, tearproof

Use for: signs, maps, restaurant menus, waterproof documents, and tearproof documents

0.127 mm (5 mils) thick, 50 sheets, Prem iu m coated both sides Use for: transparencies

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Supported media sizes for input and output

Note

For more information about one of the optional HP output devices, see the user guide that came with the device.

Tr ay or Bin Capacity Media Weight

Tray1 up to 100 sheets

(10 mm total height, 5 mm total height for

media that is 176 g/m2 [47-lb bond] or heavier)

up to 10 envelopes (10 mm total height)

•

standard sizes: letter, legal, executive, ISO A3, ISO A4, ISO A5, 11 by 17, JIS B5, JIS B4, JP ostD, 8K, 16K

•

custom sizes minimum: 98 by 191 mm (3.9 by

7.5 inches) maximum: 306 by 470 mm (12 by

18.5 inches)

•

envelope sizes: commercial #10, C5, DL, Monarch, B5

•

minimum custom size: 98 by 191 mm (3.85 by 7.5 inches)

•

maximum custom size: 254 by

330.20 mm (10.0 by 13 inches)

Note

Print on envelopes and labels from tray 1 only.

•

64 to 220 g/m2 (17- to 58-lb bond)

•

duplex printing: 64 to 200 g/m2 (17- to 53-lb bond)

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Tr ay or Bin Capacity Media Weight

•

Trays 2 and 3 up to

Tray 4 up to

Top bin up to 50

500 sheets

2,000 sheets

transparencies up to 500 sheets of

75 g/m2 (20-lb bond) or the equivalent height of heavier-weight media

standard sizes: letter, legal, executive, ISO A3, ISO A4, ISO A5, JIS B4, JIS B5, 11 by 17

•

custom sizes: minimum: 148 by 210 mm (5.8 by

8.2 inches) maximum: 297 by 432 mm (11.7 by 17 inches)

•

standard sizes: letter, legal, executive, ISO A3, ISO A4, 11 x 17, JIS B4, JIS B5

•

custom sizes: minimum: 182 by 210 mm (7.17 by

8.27 inches) maximum: 297 by 432 mm (11.7 by 17 inches)

•

standard sizes: letter, legal, executive, ISO A3, ISO A4, ISO A5, 11 by 17, JIS B5, JIS B4, JPostD, Monarch, 8K, 16K

•

custom sizes: all

64 to 200 g/m2 (17- to 53-lb bond)

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Tr ay or Bin Capacity Media Weight

•

Left bin up to 10

Duplexer not applicable

Optional 3,000-sheet stacker

transparencies up to 100 sheets of

75 g/m2 (20-lb bond) or the equivalent height of heavier-weight media

up to 3,000 sheets of letter or A4

up to 1,500 sheets of ledger or A3

standard sizes: letter, legal, executive, ISO A3, ISO A4, ISO A5, 11 x 17, JIS B5, JIS B4, JPostD, Monarch, 8K, 16K

•

custom sizes: all

•

standard sizes: letter, legal, executive, ISO A3, ISO A4, ISO A5, 11 x 17, JIS B4, JIS B5, 8K, 16K

•

custom sizes: all

•

duplexing is not supported for envelopes, labels, or transparencies

•

standard sizes for face-down bin: letter, legal, executive, ISO A3, ISO A4, ISO A5, 11 x 17, JIS B5, JIS B4, 8K, 16K

standard sizes for face-up bin: letter, legal, executive, ISO A3, ISO A4, ISO A5, 11 x 17, JIS B5, JIS B4, JPostD, Monarch, 8K, 16K

•

custom sizes: all

64 to 220 g/m2 (17- to 58-lb bond)

64 to 200 g/m2 (17- to 53-lb bond)

•

64 to 200 g/m2 (17- to 53-lb bond) in top output bin

•

64 to 220 g/m2 (17- to 58-lb bond) in left output bin

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Tr ay or Bin Capacity Media Weight

Optional 3,000-sheet stapler/stacker

Optional multifunction finisher

up to 3,000 sheets stacked (up to 50 sheets stapled)

up to 1,000 sheets stacked (up to 50 sheets stapled)

•

standard sizes for face-down bin: letter, legal, executive, ISO A3, ISO A4, ISO A5, 11 x 17, JIS B5, JIS B4, 8K, 16K

standard sizes for face-up bin: letter, legal, executive, ISO A3, ISO A4, ISO A5, 11 x 17, JIS B5, JIS B4, JPostD, Monarch, 8K, 16K

•

custom sizes: all

•

standard sizes for face-down bin: letter, legal, executive, ISO A3, ISO A4, ISO A5, 11 x 17, JIS B5, JIS B4, 8K, 16K

standard sizes for face-up bin: letter, legal, executive, ISO A3, ISO A4, ISO A5, 11 x 17, JIS B5, JIS B4, JPostD, Monarch, 8K, 16K

•

custom sizes: all

•

64 to 200 g/m (17- to 53-lb bond) in top output bin

•

64 to 220 g/m (17- to 58-lb bond) in left output bin

•

64 to 200 g/m (17- to 53-lb bond) in top output bin

•

64 to 220 g/m (17- to 58-lb bond) in left output bin

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Orienting media

Orient media types and sizes according to the tr a y from wh ich the media will be printed and according to whet her the media will be duplexed (printed on both sides). Kn owing whether the media will be duplexed is especially important when printing on letterhead, single-side glossy, or preprinted media.

The following table shows the orientation of media. Please note the special consideration given to prepunched paper.

Note

Media orientation works in conjunction with media type . Mak e sure to se t the co rrect type f o r the media y ou are using. For more information, see “Supported types of media” on page 86.

Media Tray Duplex Orientation

Standard sizes other than A4 or le tter, and custom sizes, long edge to 306 mm

(12 inches) (weights to 220 g/m2) (58-lb bond).

1 No Long edge toward the

printer; top of page toward the rear of the printer; side to be printed facing up.

Note

The short edge must be at least 191 mm (7.5 inches).

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Media Tray Duplex Orientation

Standard (such as letter and A4) and custom sizes, long edge to 306 mm (12 inches)

(weights up to 220 g/m2) (58-lb bond). Standard sizes that commonly use this

orientation are letter and A4.

1 Yes Long edge toward the

printer; top of page toward the rear of the printer; first side to be printed facing down.

Standard sizes other than A4 or le tter, and custom sizes, long edge between 191 mm (7.5 inches) and 470 mm (18.5 inches), short edge between 98mm (3.9 inches) and

306 mm (12 inches) (weights up 220 g/m2) (58-lb bond).

Standard (such as legal, 11 by 17, and A3) and custom sizes, long edge between 191 mm (7.5 inches) and 470 mm (18.5 inches), short edge between 98mm (3.9 inches) and 306 mm (12 inches) (weights

to 220 g/m2) (58-lb bond).

1 No Top of page toward the

1 Yes Top of page toward the

printer; side to be printed facing up.

printer; first side to be printed facing down.

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Media Tray Duplex Orientation

Standard (such as letter and A4) and custom sizes, long or short edges between 210 mm (8.2 inches) and 297 mm (11.7 inches)

(weights to 200 g/m2) (53-lb bond).

2, 3, or 4 No Top of page toward the

rear of the tray; side to be printed facing down.

Standard (such as letter and A4) and custom sizes, long or short edges between 210 mm (8.2 inches) and 297 mm (11.7 inches)

(weights to 200 g/m2) (53-lb bond).

Standard (such as legal, 11 by 17, and A3) and custom sizes, long edge between 210 mm (8.2 inches) and 432 mm (17 inches), short edge betwee n 148 mm 5.8 inches) and

210 mm (8.2 inches) (weights to 200 g/m2) (53-lb bond).

2, 3, or 4 Yes Top of page toward the

2, 3, or 4 No Top of page toward the

rear of the tray; first side to be printed facing up.

right side of the tray; side to be printed faci ng down.

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Media Tray Duplex Orientation

Standard (such as legal and A3) and custom sizes, long edge between 210 mm

inches)

(8.2 edge between 148 mm (5.8 210 mm (8.2 (53-lb bond). Note: Print in this orientation when printing a booklet on A4 or letter paper and using the optional multifunction finisher.

Prepunched letter or A4 (weight s to 220 g/m2) (58-lb bond).

Note: If you are using prepunched medi a th at is also preprinted, set the type to PREPRINTED.

and 432 mm (17

inches)

(weights to 200 g/m2)

2, 3, or 4 Yes Top of page toward the

, short

and

1 No Long edge with holes

right side of the tray; first side to be printed facing up.

toward the printer; top of page toward the rear of the printer; side to be printed facing up.

Prepunched letter or A4 (weight s to 220 g/m2) (58-lb bond).

Note: If you are using prepunched media that is also preprinted, set the type to PREPRINTED.

1 Yes Long edge with holes

toward the printer; top of page toward the rear of the printer; side to be printed facing down.

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HP 9500hdn, 9500n User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

Finding information

Introduction

Which guide to use

Obtaining a user reference guide

Where to find Help

At the control panel

At the computer

Using the control panel

Control panel features

Interpreting control panel lights

Using control panel menus

Gaining access to Help

What you can do

Features for users

Open the printer driver

Print on both sides of paper (duplexing)

Store print jobs that you can print later

Create booklets

Staple your documents

Use the HP Fast Infrared Receiver to print

Print covers or a different first page

Create the effect of a full-bleed image

Print special documents

Features for administrators

Manage the printer remotely

Obtain firmware updates

Manage page usage

Improving print quality

What you can do to improve print quality

Setting the media size and type

Printing by type and size of media

Calibrating the printer

Using the Print Quality Troubleshooting Pages

Cleaning the post charger

Setting registration

Cleaning the fuser input area

Solving print-quality issues

Print-quality procedures

Solving persistent print-quality problems

Print-quality-defect chart

Using color and media

Managing color

Print in grayscale

Automatic or manual color adjustment

Matching colors

PANTONE®* color matching

Swatch book color matching

Four-color (CMYK) printing

CMYK Ink Set Emulation (PostScript only)

Using media

Supported types of media

Orienting media