HP 930 User Manual

hp

photosmart

930

series

digital

camera

user's manualuser's manual

user's manual

Trademark and copyright information

© Copyright 2003 Hewlett-Packard Company
All rights are reserved. No part of this document may be photocopied,

reproduced, or translated to another language without the prior written
consent of Hewlett-Packard Company.

The information contained in this document is subject to change
without notice. Hewlett-Packard shall not be liable for errors contained
herein or for consequential damages in connection with the furnishing,
performance, or use of this material.

Microsoft® and Windows® are U.S. registered trademarks of
Microsoft Corporation.

Apple®, Macintosh®, and Mac® are registered trademarks of Apple
Computer, Inc.

PENTAX® is a registered trademark of PENTAX Corporation.

The SD logo is a trademark of the SD Card Association.

TM

MultiMediaCard

is a trademark of Infineon Technologies AG.

Table of Contents

Chapter 1:

Getting started . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

Camera parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Attaching the wrist strap . . . . . . . . . . . . . . . . . . 15

Installing the batteries . . . . . . . . . . . . . . . . . . . 16

Installing the memory card . . . . . . . . . . . . . . . . 16

Turning on power . . . . . . . . . . . . . . . . . . . . . . 17

Understanding the status screen . . . . . . . . . . . . 17

Restoring previous settings . . . . . . . . . . . . . . . . 18

Choosing the language . . . . . . . . . . . . . . . . . . 18

Setting the date and time . . . . . . . . . . . . . . . . . 18

Installing the software . . . . . . . . . . . . . . . . . . . 19

Windows . . . . . . . . . . . . . . . . . . . . . . . . . 19

Macintosh . . . . . . . . . . . . . . . . . . . . . . . . 20

Camera states and menus . . . . . . . . . . . . . . . . . . . . 21

Chapter 2:

Taking pictures and recording video clips . . . .22

Taking still pictures . . . . . . . . . . . . . . . . . . . . . . . . . 22

Recording audio with still pictures . . . . . . . . . . . . . . 23

Recording video clips . . . . . . . . . . . . . . . . . . . . . . . 24

Taking self-timer pictures . . . . . . . . . . . . . . . . . . . . . 25

Using the focus brackets . . . . . . . . . . . . . . . . . . . . . 26

Using focus lock . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Using live view . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Setting the focus range . . . . . . . . . . . . . . . . . . . . . . 30

Setting the exposure mode . . . . . . . . . . . . . . . . . . . 31

Using exposure compensation . . . . . . . . . . . . . . . . . 32

Setting the flash . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Using zoom . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Optical zoom . . . . . . . . . . . . . . . . . . . . . . . . . 35

Digital zoom . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Using the capture menu . . . . . . . . . . . . . . . . . . . . . 36

Help for the menu options . . . . . . . . . . . . . . . . 37

Self-timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

White balance . . . . . . . . . . . . . . . . . . . . . . . . 39

AE metering . . . . . . . . . . . . . . . . . . . . . . . . . . 41

ISO speed . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Color . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Red-eye reduction . . . . . . . . . . . . . . . . . . . . . . 43

Resolution . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Compression . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Saturation . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Sharpness . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Chapter 3:

Reviewing images and video clips . . . . . . . . . .49

Using playback . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Using the playback menu . . . . . . . . . . . . . . . . . . . . 51

Play/Record audio . . . . . . . . . . . . . . . . . . . . . 54

Play . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Record audio . . . . . . . . . . . . . . . . . . . . . . 54

Delete . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Magnify . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Rotate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Image info . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Chapter 4:

Using hp instant share . . . . . . . . . . . . . . . . . . . .59

Using the share menu . . . . . . . . . . . . . . . . . . . . . . . 60

Using hp instant share to print pictures . . . . . . . . . . . 61

Using the hp instant share e-mail service . . . . . . . . . .62

Adding e-mail addresses and

group distribution lists . . . . . . . . . . . . . . . . . . .62

Selecting images to be e-mailed . . . . . . . . . . . .65

Windows . . . . . . . . . . . . . . . . . . . . . . . . .66

Macintosh . . . . . . . . . . . . . . . . . . . . . . . . .66

Chapter 5:

Unloading and printing images . . . . . . . . . . . . 67

Unloading to a computer . . . . . . . . . . . . . . . . . . . . .67

Printing images . . . . . . . . . . . . . . . . . . . . . . . . . . . .68

Chapter 6:

Using the setup menu . . . . . . . . . . . . . . . . . . . . 70

Camera sounds . . . . . . . . . . . . . . . . . . . . . . . . . . . .71

Date & time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72

USB configuration . . . . . . . . . . . . . . . . . . . . . . . . . .72

TV configuration . . . . . . . . . . . . . . . . . . . . . . . . . . .73

Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74

Chapter 7:

Troubleshooting and support . . . . . . . . . . . . . . 75

Problems and solutions . . . . . . . . . . . . . . . . . . . . . .75

Resetting the camera . . . . . . . . . . . . . . . . . . . . . . . .83

Error messages on the camera . . . . . . . . . . . . . . . . .84

Error messages on the computer . . . . . . . . . . . . . . . .91

Getting assistance . . . . . . . . . . . . . . . . . . . . . . . . . .93

HP accessibility website . . . . . . . . . . . . . . . . . . .93

HP photosmart website . . . . . . . . . . . . . . . . . . .93

Support process . . . . . . . . . . . . . . . . . . . . . . . .93

Phone support in the United States . . . . . . . . . . .95

Phone support in Europe, the Middle East,

and Africa . . . . . . . . . . . . . . . . . . . . . . . . . . .96

Other phone support worldwide . . . . . . . . . . . .98

hp photosmart 930 series user’s manual

Appendix A:

Batteries and camera accessories . . . . . . . . . .100

Managing batteries . . . . . . . . . . . . . . . . . . . . . . . 100

Extending battery life . . . . . . . . . . . . . . . . . . . 101

Rechargeable batteries . . . . . . . . . . . . . . . . . . 102

Power conservation . . . . . . . . . . . . . . . . . . . . 102

Purchasing camera accessories . . . . . . . . . . . . . . . 103

Appendix B:

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . .105

Memory card capacity . . . . . . . . . . . . . . . . . . . . . 110

Chapter 1: Getting started

Congratulations on your purchase of this digital camera! Your
new camera has many features to enhance your picture-taking
experience, including HP Instant ShareTM, direct printing
capability, manual and automatic controls, on-camera Help,
and an optional camera dock.

With HP Instant Share, you can easily select pictures on your
camera to e-mail or print automatically the next time you
connect the camera to your computer. So, within minutes, your
friends and family can be viewing your pictures without
burdening them with large e-mail attachments. Or you can use
the direct printing capability with any HP Photosmart printer or
other select HP printer without ever connecting to your
computer. What a great way to keep others close while you
capture precious memories!

To further enhance your experience, you may purchase an
HP Photosmart 8886 camera dock (see page 103). The
camera dock allows you to easily download images to a
computer, send images to a printer or television, and recharge
the camera batteries.

NOTE A dock insert is included in your

camera box which enables your
camera (and others of the same
model) to use the HP camera dock.
Please do not use the dock insert
without the camera dock and do not discard it. See the

HP 8886 Camera Dock User’s Manual for instructions on

using the dock insert with the camera dock.

8 hp photosmart 930 series user’s manual

Camera parts

NOTE Refer to the pages in parentheses after the part names

for more information about those parts.

1

13

12

11

9

10

# Name Description
1

ON/OFF

switch (page 17)

2 Zoom lever with

Zoom Out

and Zoom In
controls
(page 35)

3 Wrist strap

mount (page 15)

Turns the camera power on and off

Zooms out the lens to the wide angle
position, and zooms in the lens to the
telephoto position

Allows you to attach a wrist strap

2

7 8

3

4

5

6

Chapter 1: Getting started 9

# Name Description
4 Power/Memory

light (page 17)

Solid—camera is on

Fast blinking—camera is writing to the

memory card

Slow blinking—camera is off and is

charging the batteries

Off—camera is off

5Memory card

door (page 16)

6 OK button

(pages 36, 51)

Allows you access to insert or remove
the memory card

Allows you to display the Capture
and Playback menus and to select
menu options on the Image Display

7

Controller

with and

Allows you to move through menus
and images on the Image Display

buttons

8

/

Share

button (page 60)

9

Playback

button (page 49)

10

Live View

button (page 28)

11 Image Display

(page 28)

Turns the Share menu on and off the
Image Display

Turns Playback on and off the Image
Display

Turns Live View on and off the Image
Display

Allows you to frame pictures and video
clips using Live View and review them
afterward in Playback, and to view all
the menus

10 hp photosmart 930 series user’s manual

# Name Description

12 Viewfinder

(page 22)

13 Viewfinder lights:

Video and

AF/ Auto

Exposure/Auto
Focus and Flash

Allows you to frame the subject of your
picture or video clip

is solid red—video is recording

AF/ is solid green—after you

pressed the Shutter button halfway
down, the camera is ready (auto
exposure and auto focus are locked,
and the flash is ready)

AF/ is blinking green—either a

focus error occurred when you pressed
the Shutter button halfway down, the
flash is charging, or the camera is
processing a picture (see the following

NOTE)

Both and AF/ are blinking—an

error has occurred, for example, the
memory card is full or there is no
memory card in the camera (see the
following NOTE)

NOTE If an error prevents a picture

from being taken, then an error
message will display on the
Image Display. See Error

messages on the camera on

page 84.

Chapter 1: Getting started 11

12

3

4

8

6

7

5

# Name Description

1 Focus button

(page 30)

Allows you to select the Macro
focus range setting (to take close-up
pictures), or the Infinity focus range
setting (to take pictures of distant
objects and landscapes)

2Focus lights:

Macro and

Infinity focus

Lights solid when you select the

Macro or the Infinity focus

range setting

(page 30)
3 Speaker Plays camera sounds and audio clips
4 Shutter button

Takes a picture and records audio

(pages 22, 25)
5

Video

Starts and stops recording a video clip
button
(page 24)

12 hp photosmart 930 series user’s manual

# Name Description

6 Flash lights:

Flash Off,

Flash On,

Lights solid when you select the Flash

Off , Flash On , or Night

flash setting

and Night
(page 33)

7 Flash button

(page 33)

8 Exposure Mode

Allows you to select the Flash Off ,

Flash On , or Night flash setting

Allows you to select the exposure mode

dial with

Action,

Landscape,

Portrait,

Auto, and
Av Aperture
Priority settings
(page 31)

Chapter 1: Getting started 13

2

1

3

678

# Name Description
1Microphone

Records audio clips

(page 23)

2Self-Timer light

(page 25)

Blinks during the 10-second
countdown before taking a picture
when Self-Timer in the Capture menu
is set to On or On - 2 shots. When set
to On - 2 shots, blinks during the
additional time between the first and
second shots.

3 Flash (page 33) Provides additional light to improve

picture-taking

4USB connector

(pages 67, 68)

Allows you to connect a USB cable
from the camera to a USB-enabled
computer or printer

4

5

14 hp photosmart 930 series user’s manual

# Name Description
5 Power adapter

connector
(page 104)

6 Tripod mount Allows you to mount the camera to

7 Camera dock

connector
(page 103)

8 Battery door

(page 16)

Allows you to connect an optional
HP AC power adapter to the camera to
either operate the camera without
batteries, or recharge the batteries in
the camera

a tripod
Allows you to connect the camera to

the optional HP 8886 camera dock

Allows access to insert and remove
the batteries

Setup

Attaching the wrist strap

Attach the wrist strap to the
wrist strap mount on the side
of the camera as shown.

Chapter 1: Getting started 15

Installing the batteries

1 Open the battery door on

the bottom of the camera.

2 Insert the batteries as

indicated inside the door.

3 Close the battery door.

NOTE For more information about batteries, see Managing

batteries on page 100. You can also use an optional HP

AC power adapter to power the camera and recharge
batteries in the camera. For more information about the
HP AC power adapter, see Purchasing camera accessories
on page 103.

Installing the memory card

1 With the camera turned off and

the back of the camera facing you,
open the memory card door by
sliding the door to the right.

2 Insert the memory card, making

sure that it snaps into place.

3 Close the memory card door.

To remove the memory card, first
make sure the camera is turned off.
Open the memory card door, then
push the memory card in and it will
spring outward from the connector.

16 hp photosmart 930 series user’s manual

Turning on power

Turn the camera on by sliding the

ON/OFF switch to the right and

then releasing it.

The lens extends, the Image Display
turns on, and the Power/Memory
light turns on solid.

Understanding the status screen

When you turn on the camera, the HP logo screen and then the
status screen display for a few seconds on the Image Display.

The main part of the status screen
shows the current focus, flash,

Resolution, and Compression

settings, as well as the battery level
and pictures remaining count. Any
non-default Capture menu settings
are also shown across the top of the
status screen.

The status screen is also displayed for a few seconds any time
you change the focus range, exposure mode, or flash settings
on the camera. (See Setting the focus range on page 30,

Setting the exposure mode on page 31, and Setting the flash

on page 33.)

Chapter 1: Getting started 17

Restoring previous settings

Some of the settings that you can change in the camera menus
do not remain set after you turn the camera off. However, you
can restore the settings from the last time the camera was on
and had at least one non-default setting (which could actually
be several power cycles ago) by holding down the OK button
while also sliding the ON/OFF switch to turn the camera on.
The restored settings are then displayed across the top of the
status screen. (See the previous section.)

Choosing the language

The first time you turn the camera on, the following screen
appears and prompts you to choose a language.

1 Scroll to the language that you

want by using the buttons
on the Controller .

2 Press the OK button to select the

highlighted language.

Setting the date and time

The camera has a clock that records the date and time at which
you take each picture. The first time you turn the camera on, the
following screen appears after you choose the language.

1 Adjust the value of the

highlighted selection by
using the buttons.

2 Press the buttons to move to

the other selections.

18 hp photosmart 930 series user’s manual

Repeat steps 1 and 2 until the correct date, time, and date/
time format are set.

NOTE In the date/time format, mm=month, dd=day, and

yyyy=year.

3 Press the OK button when the proper values are entered.

The Image Display then turns off.

Installing the software

The camera software allows you to unload images from the
camera, view them, print them, and e-mail them. It also allows
you to configure the Share menu on the camera.

See Chapter 4: Using hp instant share on page 59 for
information about configuring the Share menu on the
camera, and Chapter 5: Unloading and printing images on
page 67 for information about connecting the camera to a
computer or printer.

NOTE Copies of this User’s Manual are located on the HP

Photo & Imaging software CD. Look in the \docs\Readme
file on the CD to see where the manual in your language
is located.

Windows

NOTE For the HP Instant Share component of the HP Photo &

Imaging software to function properly on your Windows
computer, you must have installed at least Internet Explorer

5.01 on Windows 2000 or XP, or Internet Explorer 5.01
Service Pack 2 on Windows 98, 98 SE, or Me.

1 Insert the HP Photo & Imaging software CD into the CD

drive of your computer. The installation window
automatically appears.

Chapter 1: Getting started 19

NOTE If the installation window does not appear, click Start,

and then click Run. Type X:\Setup.exe, where X
letter of your CD drive.

2 Click Next, and then follow the on-screen instructions to

install the software.

Your Windows CD may also include bonus software from other
manufacturers. To install any bonus software:

1 Click Start, click Run, and in the Open box, type

X:\Bonus\setup.exe (where X is the letter of your CD drive).

2 Click OK, and then follow the on-screen instructions to

install the bonus software.

is the

Macintosh

1 Insert the HP Photo & Imaging software CD into the CD

drive of your computer.

2 Double-click the CD icon on the computer desktop.
3 Double-click the installer icon, and then follow the on-screen

instructions to install the software.

NOTE Before you can unload images from the camera to a

Macintosh computer, you must first change the USB

Configuration setting to Disk Drive in the Setup menu on

the camera. See Chapter 6: Using the setup menu on
page 70, and then see USB configuration on page 72.

Your Macintosh CD may also include bonus software from
other manufacturers. To install any bonus software:

1 Double-click the Bonus folder icon.
2 Double-click the installer icon for the bonus software.
3 Follow the on-screen instructions to install the software.

20 hp photosmart 930 series user’s manual

Camera states and menus

Your camera has three main states that allow you to complete
certain tasks. Each of these states has an associated menu you
can use to adjust camera settings or perform tasks in that state.

z Capture—Allows you to take still pictures and record video

clips. For information on using Capture, see Chapter 2:

Taking pictures and recording video clips on page 22.

z Playback—Allows you to review the still images and video

clips that you capture. For information on using Playback,
see Chapter 3: Reviewing images and video clips on
page 49.

z Share—Allows you to use the HP Instant Share technology

to select images in the camera that will be automatically
processed later when the camera is connected to your
computer or to a compatible, USB-enabled HP printer. For
information on using Share, see Chapter 4: Using hp instant

share on page 59.

Your camera also has a fourth menu, the Setup menu, which
allows you to adjust a number of camera settings. For
information on using the Setup menu, see Chapter 6: Using the

setup menu on page 70.

Chapter 1: Getting started 21

Chapter 2: Taking pictures and recording video clips

Taking still pictures

You can take a picture almost any time the camera is on,
regardless of what is being shown on the Image Display. For
example, if a menu is currently displayed when you press the

Shutter button, the menu will be canceled, and the camera will

take a picture.

To take a still picture:

1 Frame the subject for your

picture in the viewfinder.

2 Hold the camera steady and

press the Shutter button
halfway down. The camera
measures and then locks the
focus and exposure.

3 Press the Shutter button all the way down to take the

picture. You will hear a shutter click when the camera takes
the picture.

After the picture is taken, the image is displayed for several
seconds in Instant Review on the Image Display. You can
delete the image during Instant Review by pressing the

OK button.

You c an use Playback to review the pictures you have taken.
See Using playback on page 49.

22 hp photosmart 930 series user’s manual

NOTE If you release the Shutter button only halfway after

taking a picture, the focus and exposure measurements
from the previous picture are retained. You can then press
the Shutter button all the way down again and take
another picture with the same focus and exposure as the
previous picture. You can continue to do this to capture a
sequence of pictures using the same focus and exposure.
This is helpful when rapidly taking pictures and for
capturing panoramas.

Recording audio with still pictures

You can record audio clips that are attached to the still
pictures you take. An audio clip can be a maximum of
60 seconds long.

The following procedure explains how to record an audio clip
while you are taking a still picture. You can also record an
audio clip later to attach to a still image by using the Record

Audio menu option in the Playback menu. See Using the
playback menu on page 51, and then see Record audio on

page 54.

1 Press the Shutter button all the way down to take the picture.
2 Continue to hold the Shutter button down to start recording

the audio clip. Instant Review remains on the Image Display,
and a microphone icon and audio counter appear on the
Image Display as well.

3 Release the Shutter button to stop recording audio.

NOTE You must hold th e Shutter button down for longer than

2 seconds after the picture is taken to have the recorded
audio saved. Otherwise, it is discarded.

Chapter 2: Taking pictures and recording video clips 23

Audio recording stops when you release the Shutter button, the
maximum audio clip length of 60 seconds is reached, or the
memory card is full, whichever comes first. After recording has
stopped, the image is displayed for several seconds in Instant

Review on the Image Display. You can delete the image and

the audio clip that is attached to the image during Instant

Review by pressing the OK button.

You c an use Playback to review the audio clips you have
recorded. See Using playback on page 49.

NOTE If you are unhappy with an audio clip you record, you

can delete just the audio clip (not the still image to which it
is attached) by using the Audio Only option in the Delete
sub-menu of the Playback menu. See Delete on page 55.

Recording video clips

NOTE Zoom does not work while recording video clips.

A video clip includes audio and can be up to 2 minutes long.

1 Frame the subject for your

video in the viewfinder.

2 Press and release the Video

button to start recording
video. The Video
viewfinder light turns on
solid red. If Live View is on
when the camera starts
recording, REC and a video counter appear on the Image
Display. See Using live view on page 28.

3 Press and release the Video button again to stop

recording video.

24 hp photosmart 930 series user’s manual

NOTE If you have set Self-Timer to On or On - 2 shots in the

Capture menu (see page 38), the camera will start

recording 10 seconds after you press the Video button.
However, with the On - 2 shots setting, the camera only
records one video clip.

The camera automatically stops recording when the maximum
video clip length of approximately 2 minutes is reached, or the
memory card is full, whichever comes first. After recording has
stopped, the first frame of the video clip and Processing...
appear on the Image Display. While it is processing, you can
delete the video clip by pressing the OK button.

You can use Playback to review the video clips you have taken.
See Using playback on page 49.

Taking self-timer pictures

You can also take still pictures using the Self-Timer settings in
the Capture menu.

1 Set Self-Timer to either On or On - 2 shots in the Capture

menu. See Using the capture menu on page 36, and then
see Self-timer on page 38.

2 Secure the camera to a tripod or set it on a stable surface.
3 Frame the subject for your picture in the viewfinder.
4 Press the Shutter button halfway down. The camera

measures and then locks the focus and exposure. The
camera will hold these settings for the 10 seconds until it
takes the picture.

NOTE If you immediately press the Shutter button all the way

down instead, the camera locks focus and exposure just
before the end of the 10-second countdown. This is useful
when one or more subjects will be entering the picture
during the 10-second countdown period.

Chapter 2: Taking pictures and recording video clips 25

5 Press the Shutter button all the way down. A 10-second

countdown appears on the Image Display. The Self-Timer
light on the front of the camera blinks slowly for 7 seconds
and then quickly for the final 3 seconds before the camera
takes the picture. If you set Self-Timer to On - 2 shots, the
Self-Timer light blinks for a few more seconds until the
second picture is taken.

Using the focus brackets

The two brackets in the middle of the viewfinder or the Live

View screen (see Using live view on page 28) show the focus

region for the picture you are taking. When you press the

Shutter button halfway down, the camera uses this focus region

to measure and then lock the focus.

The focus brackets turn green in the Live View screen and the

AF/ viewfinder light turns on solid green when the image is

in focus and the camera can lock the focus. However, the focus
brackets turn red and the AF/ viewfinder light blinks green
when the camera is unable to focus.

If the focus brackets turn red and the viewfinder light blinks,
release the Shutter button, re-frame the subject for your picture,
and then press the Shutter button halfway down again. If the
focus brackets continue to turn red and the viewfinder light
continues to blink after several tries, the lighting may be too
low, or there may not be enough contrast in the focus region.
Try using Focus Lock. See Using focus lock on page 27.

26 hp photosmart 930 series user’s manual

If the focus brackets turn red, the viewfinder light blinks, and
the Macro icon blinks on the Image Display, either the
camera is set to the Macro focus range but detects the focus
is farther away than the macro (close-up) range, or the camera
is set to the Normal focus range but detects the focus is closer
than the normal range. For more information, see Setting the

focus range on page 30.

NOTE When set to the Macro focus range, the camera will

not take a picture if it cannot find focus. However, when
set to the Normal focus range (the default), the camera
will still take a picture if it cannot find focus.

Using focus lock

Focus Lock allows you to focus on a subject that is not in the

center of the picture, or to capture action shots more quickly by
pre-focusing in the area where action will occur. You can also
use Focus Lock to help achieve focus in low lighting or low
contrast situations.

1 Frame the subject for your picture within the focus brackets

in the viewfinder or in Live View. (See Using live view on
page 28.)

2 Press the Shutter button halfway down to lock the focus and

exposure.

3 Continue to hold the Shutter button halfway down while you

re-frame or adjust your subject for proper positioning.

4 Press the Shutter button all the way down to take the picture.

Chapter 2: Taking pictures and recording video clips 27

Using live view

A

The Image Display allows you to frame pictures and video clips
using Live View. To activate Live View on the Image Display,

press the Live View button.

NOTE Using the Image Display consumes a lot of battery

power. To conserve batteries, use the viewfinder instead.

The following table describes the information that is displayed
in the Live View screen of the Image Display when the camera
settings are at their default values.

NOTE If you change other camera settings, icons for those

settings will also be displayed in the Live View screen.

2

1

# Icon Description
1 Auto flash setting

3

4

5

6

2

or

28 hp photosmart 930 series user’s manual

—Battery level (actual icon shown
depends on the state of your camera batteries;
see Managing batteries on page 100)

—AC power when using the optional
HP AC power adapter or HP camera dock

# Icon Description
3 12 Pictures remaining on the memory card

(depends on how much space is remaining on
the memory card)

4

Compression setting (default is Better, which is

indicated by the two stars)

5 5MP Resolution setting (default is 5MP)
6 Focus brackets (see Using the focus brackets on

page 26)

NOTE The F-number and shutter speed also appear in the

Live View screen whenever you press the Shutter button

halfway down.

NOTE If the light is too low when taking a still picture using

Live View, a shaking hand icon will display on the

Image Display. This cautions you that the picture you will
take is likely to be blurry due to the long exposure that will
be required. Therefore, you may want to use the flash (see

Setting the flash on page 33) or a tripod.

Chapter 2: Taking pictures and recording video clips 29

Setting the focus range

The Focus button lets you toggle
between the three focus range
settings on the camera. Normal
is the default setting. The focus
range setting resets to Normal
when you turn the camera off.

To change the focus range setting, press the Focus button on
the top of the camera until the Macro or Infinity focus

light is lit. The default Normal focus range setting is selected
when neither focus light is lit. The following table describes
each of the focus range settings on the camera.

Icon Setting Description

None Normal Use when taking pictures of subjects greater

than 0.5 m (19.7 in) away. Auto focus is
limited to a distance range of 0.5 m
(19.7 in) to infinity.

Macro Use when taking close-up pictures of

subjects less than 0.5 m (19.7 in) away.
Auto focus is limited to a distance range of

0.14 to 0.7 m (5.5 to 27.6 in) at wide, and

0.4 to 0.7 m (15.7 - 27.6 in) at zoom
ranges greater than wide.

Infinity Use when taking pictures of distant objects

and landscapes. Focus is fixed at infinity.

NOTE When set to the Macro focus range, the camera will

not take a picture if it cannot find focus (the focus brackets
turn red in Live View and the AF/ viewfinder light blinks
green). However, when set to the Normal focus range, the
camera will still take a picture if it cannot find focus.

30 hp photosmart 930 series user’s manual

Setting the exposure mode

NOTE The exposure mode setting does not apply when you

are recording video clips.

The Exposure Mode dial lets you
select between five exposure
modes for the still pictures you
take. The exposure mode setting
determines how the camera
selects the ISO speed, F-number
(aperture), and shutter speed for
the given scene brightness.

Simply turn the Exposure Mode dial to the setting you want.
The following table describes each of the exposure mode
settings on the camera.

Icon Setting Description

Auto The camera automatically selects an

aperture and shutter speed.

Action The camera biases toward faster shutter

speeds and higher ISO speeds to stop
action.

Landscape The camera biases toward smaller

apertures and lower ISO speeds for better
depth of focus and quality.

Por trait The camera biases toward wider apertures

to blur the background and uses lower
contrast for professional-looking portraits.

Av

Aperture
Priority

You select one of two specific apertures
(F-numbers) in Live View by using the

buttons. Then the camera selects

the appropriate shutter speed.

Chapter 2: Taking pictures and recording video clips 31

NOTE When you set the exposure mode to Action ,

Landscape , or Portrait , the ISO Speed menu option

is grayed-out in the Capture menu, and the camera
automatically selects the best ISO Speed setting.

NOTE If you set the exposure mode to Action and release

and then re-press the Shutter button all the way down
within 2 seconds after taking a picture, the camera takes
the next picture using the same focus and exposure
measurements as the previous picture. This allows you to
take multiple pictures in rapid succession without having to
wait for the camera to measure focus and exposure for
each picture.

Using exposure compensation

In difficult lighting conditions, you can use Exposure

Compensation to override the automatic exposure setting that

the camera makes. Exposure Compensation settings range
from -3.0 EV (Exposure Value) to reduce the exposure of the
image (darkening it), to +3.0 EV to increase the exposure of
the image (brightening it).

By default, Exposure Compensation
is set to 0 (zero) and no indication is
given on the Image Display. When

Live View is turned on and you press

the buttons, a meter appears in
the middle of the Image Display,
and the Exposure Compensation

value is shown on the bottom of
the display.

32 hp photosmart 930 series user’s manual

When you have not changed

A

A

Exposure Compensation for

2 seconds, the meter disappears,
but the value remains at the bottom
of the screen flanked by arrows
(unless it has been set to 0).

Exposure Compensation resets to

the default 0 (zero) setting when you
turn the camera off.

Setting the flash

NOTE The flash does not work while recording video clips.

The Flash button lets you toggle
between the four flash settings
on the camera. Auto is the
default flash setting. The flash
setting resets to Auto when you
turn the camera off.

To change the flash setting,
press the Flash button on the top of the camera until the Flash

Off , Flash On , or Night flash light is lit. The default

Auto flash setting is selected when none of the three

flash lights is lit. The following table describes the different
flash settings.

Chapter 2: Taking pictures and recording video clips 33

Icon Setting Description

A

Auto The camera measures the available light

and fires the flash if necessary.

Flash Off The camera will not fire the flash.

Flash On The camera always fires the flash. If the

light is behind your subject, you can use
this setting to increase the light on the
front of your subject. (This is called
“fill-flash.”)

Night The camera fires the flash to illuminate

objects in the foreground. It then
continues to expose as if the flash had not
fired to gather the background. This
setting only works when taking pictures of
still objects. You may also want to use a
tripod for better results.

NOTE With each of the flash settings, you can also set Red-

eye Reduction to On in the Capture menu. When Red-eye
Reduction is On, you will see the Red-eye Reduction

icon displayed with the icon for the flash setting in the
status screen and in Live View. To turn Red-eye Reduction

On, see Red-eye reduction on page 43.

NOTE Only the Flash Off and Flash On settings are

available when you set the Exposure Mode dial to

Aperture Priority Av. See Setting the exposure mode on

page 31.

34 hp photosmart 930 series user’s manual

Using zoom

NOTE Zoom does not work while recording video clips.

Optical zoom

Press the Zoom Out and

Zoom In controls on the Zoom

lever to move the lens between
wide angle and telephoto
positions (1x to 3x). If Live View
is on, a zoom indicator displays
at the bottom of the Image
Display to show you the current
zoom setting.

NOTE The zoom indicator in the Live View screen contains

a divider to show when you cross-over from optical to
digital zoom.

Digital zoom

NOTE For better results when using digital zoom, you may

want to use a tripod to minimize camera shake.

1 Press the Live View button to turn on Live View.
2 Press the Zoom In control to optically zoom in to the

maximum level, then release the control.

3 Press the Zoom In control again

and hold it until you reach the
desired size in the Image Display.
A yellow cropping frame
surrounds the area of the image
that will be captured.

Chapter 2: Taking pictures and recording video clips 35

The Resolution number on the right side of the screen also
becomes smaller as you digitally zoom. For example, 2.9
appears in place of 5 MP, indicating that the image is being
cropped down to a size of 2.9 Megapixels.

4 When the cropping frame is at the right size, press the

Shutter button to take the picture.

To turn digital zoom off and return to optical zoom, press the

Zoom Out control until digital zooming stops. Release the

control, and then press the control again.

Using the capture menu

The Capture menu allows you to adjust various camera
settings that affect the qualities of the images and video clips
you capture with your camera, such as their exposure, color,
and resolution.

1 To display the Capture menu, press the OK button at any

time when the Image Display is turned off, or when Live

View is turned on in the Image Display.

Screen one

2 Use the buttons to scroll through the Capture

menu options.

36 hp photosmart 930 series user’s manual

Screen two

3 Either press the OK button to select a highlighted option

and display its sub-menu, or use the buttons to change
the setting for the highlighted option without going to its
sub-menu.

4 Within a sub-menu, use the buttons and then the

OK button to change the setting for the Capture menu

option.

NOTE When you highlight a menu option within a sub-menu,

a short Help description for that menu option is displayed
at the bottom of the screen.

5 To exit the Capture menu, highlight the EXIT CAPTURE

MENU option and press the OK button.

Help for the menu options

Help... is the last option in each of

the Capture sub-menus. The Help...
option provides information about
that Capture menu option and its
settings. For example, if you press

OK when Help... is highlighted in the
AE Metering sub-menu, the AE
Metering Help screen is displayed, as shown.

Use the buttons to scroll through the Help screens. To
exit the Help and return to the particular Capture sub-menu,
press the OK button.

Chapter 2: Taking pictures and recording video clips 37

Self-timer

If you press OK when the Self-Timer
option is highlighted in the Capture
menu, the Self-Timer sub-menu
displays. This sub-menu allows you
to turn the self-timer on and off.
When you set Self-Timer to either On
or On - 2 shots, the camera will take
a picture 10 seconds after you press the Shutter button all the
way down. If you set Self-Timer to On - 2 shots, the camera
will also take a second picture 3 seconds after the first picture
is taken.

Self-Timer is good for situations where you need to minimize

camera shake. For example, keeping the camera steady on a
tripod for a long exposure is easier if you use Self-Timer.

You c an also use Self-Timer when recording video clips. The
camera will start recording video 10 seconds after you press
the Video button. However, with the On - 2 shots setting, the
camera only records one video clip.

The default Self-Timer setting is Off. The Self-Timer setting
resets to Off after each picture is captured or video clip is
recorded, and when you turn the camera off. For information
on using Self-Timer, see Taking self-timer pictures on page 25,
or Recording video clips on page 24.

38 hp photosmart 930 series user’s manual

White balance

If you press OK when the White

Balance option is highlighted in the
Capture menu, the White Balance

sub-menu displays. In some cases, it
may be necessary to pre-set the light
source so the camera can reproduce
colors more accurately and ensure
that whites appear white in the
captured image. The setting in this sub-menu determines how
the camera will adjust the colors in the image to match the
scene illuminant.

The default White Balance setting is Auto. The White Balance
setting resets to Auto when you turn the camera off. Set the

White Balance according to the situations explained in the

following table.

Icon Setting Description

None Auto The camera automatically identifies and

corrects for the scene illuminant.

Sun The camera balances color assuming it

is outdoors under sunny or bright cloudy
conditions.

Shade The camera balances color assuming it

is outdoors in shade, in dark cloudy
conditions, or at dusk.

Tungsten The camera balances color assuming

incandescent or halogen lighting
(typically found in homes).

Chapter 2: Taking pictures and recording video clips 39

Icon Setting Description

Fluorescent The camera balances color assuming

fluorescent lighting.

Manual The camera calculates a custom White

Balance based on your target image

(see the following subsection).

If you press OK when the Manual
option is highlighted in the White

Balance sub-menu, the Manual
White Balance screen displays. The
Live View portion of the screen

shows the color tint from the previous

Manual White Balance setting that

was made.

NOTE To restore the previous Manual White Balance setting,

simply press the OK button in the Manual White Balance
screen without pressing the Shutter button.

To change the Manual White Balance setting:

1 Point the camera at a white or gray target (such as a piece

of paper), making sure that the region inside the focus
brackets encompasses the white or gray target.

2 Press the Shutter button (the camera will not take a picture).

The camera then calculates a custom White Balance setting
based on the region inside the focus brackets. During the
calculation, PROCESSING... is displayed on the screen.
When the calculation is complete, the color tint in Live View
changes to match the new Manual White Balance setting,
and WHITE BALANCE SET is displayed.

40 hp photosmart 930 series user’s manual

3 If needed, repeat steps 1 and 2 until you get the desired

Manual White Balance setting.

4 When you are satisfied with the Manual setting you have

made, press the OK button to exit the Manual White

Balance screen and return to the Capture menu.

AE metering

If you press OK when the AE

Metering option is highlighted in the
Capture menu, the AE Metering

sub-menu displays. This sub-menu
allows you to specify which region of
the scene the camera will use to
measure and calculate the exposure.

The following table describes the AE

Metering settings. The default setting is Center-Weighted. The
AE Metering setting resets to Center-Weighted when you turn

the camera off.

Icon Setting Description

Average The camera uses the entire scene

region to measure and calculate
exposure.

None Center-Weighted The camera uses the center half of

the scene region to measure and
calculate exposure.

Spot The camera uses a small area in

the center of the scene region to
measure and calculate exposure.

Chapter 2: Taking pictures and recording video clips 41

ISO speed

NOTE The ISO Speed setting does not apply to recording

video clips.

If you press OK when the ISO Speed
option is highlighted in the Capture
menu, the ISO Speed sub-menu
displays. This sub-menu allows you
to adjust the sensitivity of the camera
to light.

Because lower ISO numbers allow
slower shutter speeds, use the ISO 100 setting to capture
higher quality images that have the least grain or “noise.” In
contrast, because higher ISO numbers allow higher shutter
speeds, use a higher ISO Speed setting when taking either
pictures in dark areas without a flash, or pictures of fast moving
objects. However, higher ISO speeds produce pictures with
more grain or “noise” and, thus, can be of lower quality.

NOTE If you are taking a picture in low light conditions

without a flash and have set the camera to IS0 100, you
may want to use a tripod because of the resulting slow
shutter speed.

The default ISO Speed setting is Auto, which allows the camera
to pick the best ISO Speed for the scene. The ISO Speed setting
resets to Auto when you turn the camera off.

NOTE When you set the exposure mode to Action ,

Landscape , or Portrait , the ISO Speed menu option

is grayed-out, and the camera automatically selects the
best ISO Speed setting.

42 hp photosmart 930 series user’s manual

Color

If you press OK when the Color
option is highlighted in the Capture
menu, the Color sub-menu displays.
This sub-menu allows you to set the
color in which your images will be
captured.

NOTE When you set Color to Sepia,

your images will be captured in brown
colors to make them look aged or old-fashioned.

NOTE Once you have taken a picture using either the Black &

White or Sepia setting, the image cannot be adjusted

back to Full Color later.

The default Color setting is Full Color. The Color setting resets
to Full Color when you turn the camera off.

Red-eye reduction

If you press OK when the Red-eye
option is highlighted in the Capture
menu, the Red-eye Reduction
sub-menu displays. This sub-menu
allows you to turn red-eye reduction
on and off. When set to On, the

Red-eye Reduction setting works in

conjunction with the current flash setting.

The red-eye phenomenon is caused by light from the flash
reflecting off the subjects’ eyes, which sometimes makes a
human’s or animal’s eyes appear red in the captured image.
When you set Red-eye Reduction to On, the camera flashes
twice, minimizing the red-eye in the captured images of
humans or animals.

Chapter 2: Taking pictures and recording video clips 43

The default Red-eye Reduction setting is Off, causing the flash
to fire without red-eye reduction. The Red-eye Reduction setting
remains set when you turn the camera off.

NOTE It will take longer to take a picture with Red-eye

Reduction set to On. The shutter is delayed because of the

additional flash. In turn, make sure your subjects wait for
the second flash.

Resolution

If you press OK when the Resolution
option is highlighted in the Capture
menu, the Resolution sub-menu
displays. This sub-menu allows you
to set the resolution (number of
pixels) at which your images will
be captured.

The default Resolution setting is 5MP - 2608 x 1952. The

Resolution setting remains set when you turn the camera off.

NOTE The Resolution number becomes smaller when you

are using digital zoom. For example, 2.9 appears in
place of 5 MP on the right side of the Image Display,
indicating that the image is being cropped down to a
size of 2.9 Megapixels.

At the default 5MP - 2608 x 1952 pixels (5 Megapixels)
setting, the captured image will be full size. At the 1MP - 1296

x 976 pixels (1 Megapixel) setting, the image will be 1/4 size.

NOTE The Pictures Remaining count at the bottom of the

screen updates when you select a new setting.

44 hp photosmart 930 series user’s manual

NOTE The Resolution setting affects the number of images that

can be saved on your memory card. Fewer images will be
saved on the memory card at the default, higher

Resolution setting of 5MP - 2608 x 1952 than at the lower

setting of 1MP - 1296 x 976. See Memory card capacity
on page 110.

Compression

If you press OK when the

Compression option is highlighted in

the Capture menu, the Compression
sub-menu displays. This sub-menu
allows you to set how much JPEG
compression your images will have.

The following table describes the

Compression settings. The default setting is Better. The
Compression setting remains set when you turn the camera off.

Icon Setting Description

Best This setting produces the highest-quality

images, but uses the most memory. This is
recommended if you plan to enlarge
images, or print images to a size larger than
18 by 24 cm (or 8 by 10 in).

Better This setting produces high-quality images

and requires less memory than the Best
setting. This is recommended for printing
images up to 18 by 24 cm (or 8 by 10 in).

Good This is the most memory-efficient setting,

ideal for images that you want to e-mail or
post to the Internet.

Chapter 2: Taking pictures and recording video clips 45

NOTE The Pictures Remaining count at the bottom of the

screen updates when you select a new setting.

NOTE The Compression setting affects the number of images

that can be saved on your memory card. Fewer images
will be saved on the memory card at the Best setting than
at the default Better setting. Similarly, fewer images will be
saved at the default Better setting than at the Good
setting. See Memory card capacity on page 110.

Saturation

If you press OK when the Saturation
option is highlighted in the Capture
menu, the Saturation sub-menu
displays. This sub-menu allows you
to set how saturated the colors will
be in your captured images.

The following table describes the

Saturation settings. The default setting is Medium. The
Saturation setting remains set when you turn the camera off.

Icon Setting Description

Low The colors in your images will be

-

None Medium The colors in your images will be

High The colors in your images will be

+

46 hp photosmart 930 series user’s manual

more muted.

normally saturated.

more vivid.

Sharpness

NOTE The Sharpness setting does not apply to recording

video clips.

If you press OK when the Sharpness
option is highlighted in the Capture
menu, the Sharpness sub-menu
displays. This sub-menu allows you
to set how sharp the edges will be in
your pictures.

The following table describes the

Sharpness settings. The default setting is Medium. The
Sharpness setting remains set when you turn the camera off.

Icon Setting Description

Low The edges in your images will

-

None Medium The edges in your images will

High The edges in your images will be

+

be softer.

have normal sharpness.

more pronounced.

Chapter 2: Taking pictures and recording video clips 47

Contrast

If you press OK when the Contrast
option is highlighted in the Capture
menu, the Contrast sub-menu
displays. This sub-menu allows you
to set how much contrast there will be
between the dark and light colors in
your captured images, including the
amount of detail there will be in the
highlights and shadows within the images.

The following table describes the Contrast settings. The default
setting is Medium. The Contrast setting remains set when you
turn the camera off.

Icon Setting Description

Low Your images will have less

-

None Medium Your images will have normal

High Your images will have more

+

contrast: dark and light colors in
the image will be less distinct, and
there will be more details in the
highlights and shadows.

contrast.

contrast: dark and light colors in
the image will be more distinct,
and there will be less details in the
highlights and shadows.

Setup

If you press OK when the Setup option is highlighted in the

Capture menu, the Setup menu displays. See Chapter 6: Using
the setup menu on page 70.

48 hp photosmart 930 series user’s manual

Chapter 3: Reviewing images and video clips

Using playback

After you have taken pictures or recorded video clips, you can
use Playback to review them.

1 Press the Playback button to activate Playback. The most

recently taken or reviewed image or video clip appears on
the Image Display.

2 Use the buttons to scroll through your images and

video clips. Press and hold the or button to scroll faster.

NOTE You only see the first frame of each video clip, which is

indicated by the Video icon. You can use the Play
option in the Playback menu to play video or audio clips.
See Using the playback menu on page 51.

3 To turn the Image Display off after reviewing your images

and video clips, press the Playback button again.

In addition to seeing the images or the first frames of video
clips on the Image Display, some information about each
image or video clip is also displayed in Playback. The
following table describes the information that you may see
displayed for each image or video clip while in Playback.

Chapter 3: Reviewing images and video clips 49

1

2

3
4

5

# Icon Description
1

or

—Battery level (actual icon shown
depends on the state of your camera batteries;
see Managing batteries on page 100)

—AC power when using the optional
HP AC power adapter or HP camera dock

2 Displays for the first few seconds when you

enter Playback to indicate that you can scroll
through all the images or video clips

3

Indicates this image has been marked for

1

HP Instant Share, including e-mailing one copy

2

and printing two copies in this example (see

Chapter 4: Using hp instant share on page 59),

or blank if it is a video clip

50 hp photosmart 930 series user’s manual

# Icon Description
4 5 of 14 Shows the number of this image or video clip

out of the total number of images and video
clips on the memory card

5

or

—Indicates this image has an audio clip

—Indicates this is a video clip

Using the playback menu

The Playback menu allows you to play or record audio clips,
play video clips, delete images, audio clips, or video clips or
format the memory card, magnify an image on the Image
Display, rotate an image, or view all of the settings that were
used when capturing an image. From the Playback menu, you
can also access the Setup menu to set a number of preferences
on the camera.

1 To display the Playback menu, press the OK button while

you are in Playback. If you are not currently in Playback,
press the Playback button first, then press the OK button.

2 Use the buttons to move to the image or video clip you

want to use.

3 Use the buttons to highlight the menu options on the

left of the Image Display. Select a highlighted option by
pressing the OK button.

NOTE While a Playback menu option is highlighted, you can

use the buttons to scroll to other images and video
clips. This is useful for performing the same action on
several images or video clips, such as deleting multiple

images or video clips.

Chapter 3: Reviewing images and video clips 51

4 To exit the Playback menu and return to viewing images in

Playback, highlight the EXIT PLAYBACK MENU option

and press the OK button.

The following table summarizes each of the Playback menu
options and describes the information in the bottom right
corner of each image while the Playback menu is displayed.

1
2
3

4

5

6

7

12
11
10

9

8

# Icon Description

1 Exits the Playback menu

2

or

or

—Plays an audio clip that is attached to this

image

—Records an audio clip to attach to this

image

—Plays this video clip

3 Provides options to either delete this image or

video clip, delete only the audio clip attached
to this still image, delete all images and video
clips, or format the memory card

4 Magnifies this image by 4.5x (not available for

video clips)

52 hp photosmart 930 series user’s manual

# Icon Description

i

5 Rotates this image automatically 90 degrees

clockwise (not available for video clips)

6 Allows you to view all of the settings that were

used when capturing this image

7Displays the Setup menu, which allows you to

set a number of preferences on the camera

8 5 MP Shows the Resolution (such as 5MP) and

Compression (such as the 2 stars for Better) for

this image, or blank if it is a video clip

9

0:25

or

0:25

—Visible if this image has an audio clip
attached to it, with the length of the audio clip
displayed to the left of the icon

—Visible if this is a video clip, with the
length of the video clip displayed to the left of
the icon

10 5 of 14 Shows the number of this image or video clip

out of the total number of images and video
clips on the memory card

11 date Shows the date that this image was captured

or this video clip was recorded

12

Indicates this image has been marked for

1

HP Instant Share, including e-mailing one copy

2

and printing two copies in this example (see

Chapter 4: Using hp instant share on

page 59), or blank if it is a video clip

Chapter 3: Reviewing images and video clips 53

Play/Record audio

This Playback menu option is either Play or Record Audio
depending on the still image or video clip that is currently
displayed, as explained in the following subsections.

Play

If you press OK when the Play
option is highlighted in the Playback
menu, the camera will play either an
audio clip that is attached to the
currently displayed image, or the
current video clip.

NOTE If there is no audio clip

attached to the current image, the menu option is Record

Audio instead, as explained in the next subsection.

You can adjust the audio volume by pressing the
buttons while the audio clip or video clip is playing. To stop the
clip while it is playing, press the OK button.

Record audio

If you press OK when the Record

Audio option is highlighted in the
Playback menu, you can record an

audio clip that will be attached to the
currently displayed image. Audio
recording starts immediately after
you select this menu option. A
microphone icon and audio counter
are displayed during recording.

54 hp photosmart 930 series user’s manual

Audio recording stops when you press the OK button, the
maximum audio clip length of 60 seconds is reached, or the
memory card is full, whichever comes first.

NOTE If you are unhappy with an audio clip you record, you

can delete the audio clip by using the Audio Only option
in the Delete sub-menu, as explained in the next section.
You can then use the Record Audio menu option again to
re-record an audio clip, if you wish.

Delete

If you press OK when the Delete
option is highlighted in the Playback
menu, the Delete sub-menu displays,
which lists several options:

z Cancel—Returns you to the

Playback menu

z This Image—Deletes the currently

displayed image or video clip

z Audio Only—Deletes only the

audio clip attached to the currently
displayed image and keeps the current image

z All Images—Deletes all of the

images and video clips on the
memory card

z Format Card—Deletes all of the

images, video clips, and files on
the memory card, and then
formats the memory card

Use the buttons to highlight an option, and then press
the OK button to select it.

Chapter 3: Reviewing images and video clips 55

Magnify

If you press OK when the Magnify
option is highlighted in the Playback
menu, the currently displayed image
is automatically magnified. This
option is only for viewing a
magnified image on the Image
Display; it does not permanently alter
the image.

NOTE You cannot select this option if a video clip is currently

displayed.

Selecting this option magnifies the
image 4.5x. The center portion of the
magnified image is displayed along
with four arrows, which indicate that
you can pan around the magnified
image by pressing the and

buttons.

Press the OK button to exit the magnified image and return to
the Playback menu.

Rotate

If you press OK when the Rotate
option is highlighted in the Playback
menu, the currently displayed image
is automatically rotated 90 degrees
clockwise. The camera then returns to
the Playback menu overlaying the
rotated image.

NOTE If you select this option for an image that has already

been rotated, the image will be rotated again.

56 hp photosmart 930 series user’s manual

Image info

If you press OK when the Image Info option is highlighted in
the Playback menu, the Image Info screen displays, which
shows all of the settings that were used when capturing the
currently displayed image. The following table explains the
information that is displayed for each image when you select
the Image Info option.

NOTE The information in the last three rows in the bottom,

right-hand corner of the image is the same information
that is provided in the Playback menu view of the image.

1

2

3

4

5
6
7

# Description
1 Non-default exposure mode setting (Action,

Landscape, Portrait, or Aperture Priority) and all

non-default Capture menu settings

2 F-number (aperture) or blank if it is a video clip,

shutter speed or blank if it is a video clip, and

Exposure Compensation (EV) setting

3 ISO Speed setting that was used (100, 200, or 400),

or blank if it is a video clip

4 Zoom position of lens when the picture was taken

8

Chapter 3: Reviewing images and video clips 57

# Description
5 Non-default focus range setting (Macro or Infinity)
6 Flash setting that was used (Flash Off, Flash On, Flash

On with Red-eye Reduction, Night, or Night with Red-

eye Reduction), or blank if it is a video clip

7 File name of the image on the memory card
8 File size of the image on the memory card

Use the buttons to scroll to other images and view
their information. Then press the OK button to return to the

Playback menu.

Setup

If you press OK when the Setup
option is highlighted in the Playback
menu, the Setup menu displays. See

Chapter 6: Using the setup menu on

page 70.

58 hp photosmart 930 series user’s manual

Chapter 4: Using hp instant share

This camera has an exciting feature called HP Instant Share.
This feature lets you select images in the camera to be
automatically processed later when the camera is connected to
your computer or to certain HP printers.

For example, you can select images that you want to have
printed, then connect the camera to the computer or printer,
and the selected images will be printed automatically.

As another example, you can select images in the camera to
be automatically processed by HP’s e-mail service. When the
camera connects to your computer, the selected images are
e-mailed to family, friends, or any e-mail address or group e­mail distribution list that you specify. The details about this are
explained later in this chapter.

When you press the Share button on the camera, the
most recently taken or viewed image appears on the Image
Display, along with any print or other destinations that have

been selected for the image. You can use the buttons to
scroll through the images to see destinations for the other
images in the camera.

Chapter 4: Using hp instant share 59

/

Using the share menu

When you press the Share button, the Share menu
displays in the upper right-hand corner of the Image Display.
The following table describes each of the Share menu options.

# Icon Description
1 Print 1 copy of the currently displayed image

when connected to a computer or printer. By
default, the picture is printed 10 by 15 cm (4 by
6 in).

2 Print 2 copies of the currently displayed image

when connected to a computer or printer.

3 Customize this menu... lets you add e-mail

addresses and other e-services to the Share menu.
This procedure is explained later in this chapter.

4 Check mark indicates the destination has been

selected for the currently displayed image. (You
can select more than one destination per image.)

/

4

1
2

3

60 hp photosmart 930 series user’s manual

Using hp instant share to print pictures

1 Turn on the camera, and then press the Share button.
2 Use the buttons to scroll to the image you want to print.

NOTE Video clips cannot be selected for printing.

3 Use the buttons to scroll to the print option you want

in the Share menu.

4 Press the OK button to select the print option, and a

appears over that print option. To un-select a print option,
simply press the OK button again.

NOTE You can sel e ct the Print 1 copy and the Print 2 copies

print options for an image so that 3 copies of the image
will be printed when connected to a computer or printer.

5 Scroll to other images by using the buttons, and repeat

steps 3 and 4 to select print options for each image.

6 When you are finished selecting all the images you want

to have printed, press the Share button to exit the

Share menu.

7 The next time you connect the camera to your computer or a

compatible printer, the images you selected will be printed.
See Chapter 5: Unloading and printing images on page 67
for information about connecting the camera to a computer
or printer.

NOTE The Share menu creates a standard Digital Print Order

Format (DPOF) file for print options.

/

/

Chapter 4: Using hp instant share 61

Using the hp instant share
e-mail service

Using HP Instant Share to e-mail images involves three steps:

1 Adding e-mail addresses or group distribution lists to the

camera’s Share menu (using your computer and the camera
together).

2 Selecting images to be e-mailed (using the Share menu on

the camera).

3 Connecting the camera to your computer to e-mail the

images you selected.

NOTE If you are using a Macintosh computer, you must have

an active Internet e-mail account that is accessible when
e-mailing the images you selected.

Adding e-mail addresses and group
distribution lists

NOTE You will need an Internet connection to complete this

procedure on a Windows computer.

1 Turn on the camera, and then press the Share button.
2 Highlight the Customize this menu... option and press

the OK button. A message on the Image Display appears
asking you to connect the camera to your computer.

NOTE If your computer is running Windows XP, when you

connect the camera to your computer in the next step, a
dialog box will display that requests you to Select the

program to launch for this action. Simply click on Cancel

to close this dialog box.

/

62 hp photosmart 930 series user’s manual

3 Connect the camera to your computer by using the USB

cable or an optional HP 8886 camera dock. This activates
the Camera Share Menu Setup Wizard.

NOTE You need to have a memory card installed in your

camera that is not locked and has some free space on it in
order for the computer to recognize the camera from the
Camera Share Menu Setup Wizard.

4 In the first window, click on either Retrieve from Camera on

a Windows computer or Next on a Macintosh computer.

5 In the screen called Modify Share Menu:

• On Windows, check to see that HP Instant Share

E-mail is visible above the Add... button, then click on

the Add... button.

• On Macintosh, click on the Add... button.

6 If you are using a:

• Windows computer, you will be asked to sign in to HP’s

Passport program. HP Passport allows you to use HP’s
free e-mail service and other services that may be
available in the future. The first time you see this screen,
you will need to register as a new user. Follow the
instructions on the screen to register.

• Macintosh computer, add the e-mail addresses you want.

Then skip to step 8.

Chapter 4: Using hp instant share 63

7 Once you have successfully registered, sign in to the

HP Passport program, and then the HP Instant Share E-mail

Setup screen will appear. Here you can either enter

individual e-mail addresses or create group distribution lists,
and specify how you want them to appear in the camera’s

Share menu. You can also enter a subject and message to

go with all e-mails that will be sent to each e-mail address
or distribution list. After completing the form, click Next. In
the confirmation screen that appears, click Finish.

8 The names you specified for your newly added e-mail

destinations or group distribution lists should now appear in
the Modify Share Menu screen (in the Current Share Menu
section). To add additional e-mail addresses or distribution
lists to the camera Share menu, repeat steps 5-7 on
Windows, or steps 5-6 on Macintosh. If you are using a
Windows computer, you will not need to sign in to the HP
Passport program again.

NOTE You can configure a maximum of 32 Share destinations

(individual e-mail addresses or group distribution lists)
that can be listed in the Share menu on your camera.

9 When you have finished adding e-mail addresses or

distribution lists, click on either Save to Camera on a
Windows computer or Next on a Macintosh computer to
add the new addresses or distribution lists to the camera

Share menu. When the computer confirms that the

addresses or lists were saved to your camera, disconnect the
camera from the computer, and press the Share

/

button on the camera to view the new e-mail destinations in
the Share menu.

10 You are now ready to select images on the camera to be

e-mailed. See the next section for how to do this.

64 hp photosmart 930 series user’s manual

Selecting images to be e-mailed

1 Turn on the camera, and then press the Share button.
2 Use the buttons to scroll to the image you want to

e-mail.

NOTE Video clips cannot be selected for e-mail.

3 Use the buttons to scroll to the e-mail destination

that you want to select.

4 Press the OK button to select the e-mail destination, and a

appears over that e-mail destination.

NOTE You can select more than one e-mail destination or

print option for an image.

5 Scroll to other images by using the buttons, and repeat

steps 3 and 4 to select e-mail destinations for each image.

6 When you are finished selecting all the images you want to

e-mail, press the Share button to exit the Share menu.

7 The next time you connect the camera to your computer, the

images you selected for e-mail will be sent to their respective
destinations. See Chapter 5: Unloading and printing

images on page 67 for information about connecting the

camera to a computer.

The way images are e-mailed works differently on Windows
and Macintosh computers, as explained in the following
subsections.

/

/

Chapter 4: Using hp instant share 65

Windows

Images are not e-mailed directly to anyone. Rather, a message
is sent to each e-mail address or group distribution list that you
selected in the Share menu. The message contains thumbnail
images of the photos that you selected for that address or list,
as well as a link to a web page where the recipient can view
the images. From that web page, the recipient can do things
like reply to you or print the image. This makes it easy for
people who use different e-mail programs to be able to see
your images without the difficulty of dealing with e-mail
attachments.

Macintosh

Images are e-mailed directly to recipients using the default
e-mail program on your computer.

66 hp photosmart 930 series user’s manual

Chapter 5: Unloading and printing images

Once you have taken pictures, you can unload them from your
camera to a computer or print them directly to a printer, as
explained in this chapter.

NOTE You can also use the optional HP 8886 camera dock to

unload images to a computer or print them directly to a
printer, as well as display them on a television. See the

HP 8886 Camera Dock User’s Manual that was included

with your camera dock.

Unloading to a computer

NOTE If you are using a Macintosh computer, you must first

change the USB Configuration setting to Disk Drive in the

Setup menu. See USB configuration on page 72.

1 Turn of f the camera.
2 Your camera came with a special

USB cable for connecting the
camera to a computer. Connect
the larger end of that USB cable to
the computer.

3 Open the rubber door on the side of

the camera and connect the small
end of the USB cable to the USB
connector on the camera.

Chapter 5: Unloading and printing images 67

NOTE If your computer is running Windows XP, when you

turn on the camera in the next step, a dialog box will
display that requests you to Select the program to

launch for this action. Simply click on Cancel to close

this dialog box.

4 Turn on the camera. The HP Image Unload software will

launch on your computer. If you have set the software to
automatically unload the images in the camera, the images
will automatically unload to the computer. Otherwise, in the

Welcome screen, click Start Unload. If there were any

images in the camera that were selected in the Share menu
for printing or e-mail, those actions are started after the
images have been unloaded to the computer.

5 When the unload screen on the computer says Finished,

your images have been saved and shared. You can now
disconnect the camera from the computer.

NOTE To unload images to a computer that does not have the

HP Photo & Imaging software installed on it, change the

USB Configuration setting to Disk Drive in the Setup menu.

See USB configuration on page 72. This allows the
camera to appear as another disk drive on the computer
so that you can easily copy the image files from the
camera to the hard drive of your computer.

Printing images

To print images that have been unloaded to the computer, you
can use the HP Photo & Imaging software that was shipped
with the camera.

You can also connect the camera directly to any HP Photosmart
printer or to any other HP printer with a front panel USB port,
then print images selected from the camera Share menu or all
images in the camera.

68 hp photosmart 930 series user’s manual

To print directly to an HP Photosmart printer or to any other
HP printer with a front panel USB port:

1 Check that the printer is turned on and

is online. (There should be no blinking
lights on the printer or error messages
displayed about the printer.) Load
paper into the printer, if needed.

2 Your camera came with a special USB

cable for connecting the camera
directly to a printer. Connect the square
end of the USB cable to the printer.

3 Open the rubber door on the side of

the camera and connect the small end
of the USB cable to the USB connector
on the camera.

The Print Setup menu displays on
the camera. If you already
selected images to print from the
camera Share menu, the number
of images selected will be shown,
as in this example Print Setup
menu. Otherwise, Images: ALL
will be displayed.

4 Adjust the settings in the Print Setup menu by using the

buttons to highlight a menu option and the

buttons to change the setting for each option.

NOTE There is a print preview in the lower right-hand corner

of the Print Setup screen showing the page layout that will
be used for printing images. This print preview updates as
you change the settings for the Print Size and Paper Size.

5 Press the OK button to begin printing.

Chapter 5: Unloading and printing images 69

Chapter 6: Using the setup menu

The Setup menu allows you to adjust a number of camera
settings, such as the camera sounds, date and time, and the
configuration of the USB or TV connection. You can access the

Setup menu from either the Capture or Playback menu.

1 To display the Setup menu, open either the Capture or

Playback menu and use the buttons to highlight the
Setup menu option. (For information about these other

menus, see Using the capture menu on page 36, or Using

the playback menu on page 51.) Then press the OK button.

2 Use the buttons to scroll through the Setup

menu options.

3 Either press the OK button to select a highlighted option

and display its sub-menu, or use the buttons to change
the setting for the highlighted option without going to its
sub-menu.

4 Within a sub-menu, use the buttons and the OK

button to change the setting for the Setup menu option.

70 hp photosmart 930 series user’s manual

5 To exit the Setup menu and return to the Capture menu or

Playback menu, highlight the EXIT SETUP menu option

and press the OK button.

Camera sounds

Camera sounds are the sounds that the camera makes when
you turn it on, press a button, or take a picture. Camera sounds
are not the audio sounds recorded with images or video clips.

If you press OK when the Camera

Sounds option is highlighted in the
Setup menu, the Camera Sounds

sub-menu displays. This sub-menu
allows you to set the volume level of
the camera sounds, or turn camera
sounds off.

The default Camera Sounds setting is Low.

NOTE The volume level of camera sounds is not affected by

the audio level adjustment provided with the Play menu
option in the Playback menu.

Chapter 6: Using the setup menu 71

Date & time

If you press OK when the Date &

Time option is highlighted in the
Setup menu, the Date & Time screen

displays. This screen allows you to set
the current date and time, as well as
the date/time format, for the
camera. This is usually done when
you first set up the camera; however, you may need to re-set
the date and time when you are travelling to different time
zones, or when the batteries are removed from the camera for
more than 10 minutes.

To set the date, time, and date/time format, follow the same
procedure used in Setting the date and time on page 18.

USB configuration

If you press OK when the USB option
is highlighted in the Setup menu, the

USB Configuration sub-menu

displays. This sub-menu determines
how the camera is recognized when
connected to a computer.

z Digital Camera—Causes the

computer to recognize the camera as a digital camera
using the Picture Transfer Protocol (PTP) standard. This is
the default setting on the camera. Use this setting for
unloading and sharing on a Windows computer that has
the HP Photo & Imaging software installed on it.

72 hp photosmart 930 series user’s manual

z Disk Drive—Causes the computer to recognize the camera

as a disk drive using the Mass Storage Device Class
(MSDC) standard. Use this setting for unloading and
sharing on a Macintosh computer, or on a Windows
computer that does not have the HP Photo & Imaging
software installed on it.

TV configuration

If you press OK when the TV option
is highlighted in the Setup menu, the

TV Configuration sub-menu displays.

This sub-menu allows you to set the
format of the video out signal for
displaying camera images on a
television (TV) that is connected to
the camera with an optional HP 8886 camera dock.

z NTSC—Format used primarily in North America and Japan
z PAL—Format used primarily in Europe

The default setting depends on the language that you selected
when you powered on the camera for the first time. For more
information, see Choosing the language on page 18.

For more information on connecting the camera to a TV, see
the HP 8886 Camera Dock User’s Manual.

Chapter 6: Using the setup menu 73

Language

If you press OK when the Language
option is highlighted in the Setup
menu, the Language sub-menu
displays. This sub-menu allows you
to set the language used in the
camera interface, including the text
in menus and on the Image Display.

The default Language setting is English.

To set the language on the camera, follow the same procedure
used in Choosing the language on page 18.

74 hp photosmart 930 series user’s manual

Chapter 7: Troubleshooting and support

Problems and solutions

NOTE If you still cannot solve your problem after reviewing the

troubleshooting information provided in the following
table, you can run diagnostic tests on your camera to try
to isolate and solve the problem yourself. The diagnostic
tests for the HP Photosmart 930 series digital camera are
provided on the following website: www.hp.com/support.

Problem Possible cause Solution

The camera
does not
turn on.

The batteries
are functioning
incorrectly, are
dead, are
installed
incorrectly, or
are missing.

The charge in the batteries can
be low or completely drained. Try
installing new or recharged
batteries.

Ensure that the batteries are
inserted correctly.

Do not use ordinary alkaline
batteries. For best results, use
photo-lithium batteries or
rechargeable NiMH batteries. If
you must use alkaline batteries,
use high-grade “ultra” or
“premium” varieties.

Chapter 7: Troubleshooting and support 75

Problem Possible cause Solution

The camera
does not
turn on.
(continued)

The HP AC
power adapter
is not
connected to

Ensure that the HP AC power
adapter is connected to the
camera and is plugged into a

working electrical outlet.
the camera, or
is not plugged
into a power
outlet.

The HP AC
power adapter
is not
functioning

Ensure that the HP AC power

adapter is not damaged or

defective and is plugged into a

working electrical outlet.
correctly.

I replace the
camera
batteries
frequently.

Extended
Image Display
use for Live

View or video

recording,
excessive flash
use, and
excessive
zooming
consume a lot
of battery
power.

Minimize the use of Live View and

video, especially if using alkaline

batteries. Also use the flash and

zoom only when necessary.

Use an HP AC power adapter to

power the camera when you are

using the Image Display for an

extended period of time, or use

the viewfinder instead of the

Image Display whenever possible.

Do not use ordinary alkaline

batteries. For best results, use

photo-lithium batteries or

rechargeable NiMH batteries. If

you must use alkaline batteries,

use high-grade “ultra” or

“premium” varieties.

76 hp photosmart 930 series user’s manual

Problem Possible cause Solution

I replace the
camera
batteries
frequently.
(continued)

The NiMH
batteries you
are using were
recharged
incorrectly, or
have drained
on their own
because they
have not been
used lately.

When NiMH batteries are brand
new or have not been used in
several months, they should be
charged and fully drained 3-4
times to reach optimum capacity.
Also, NiMH batteries discharge
on their own when not in use and
when not installed in the camera.
So if you have not used them in a
week or more, they may benefit
from being charged.

The camera
batteries will
not charge.

Rechargeable
batteries are
not inserted.

Batteries are
already
charged.

Install NiMH batteries. Lithium
and alkaline batteries cannot be
recharged.

Battery charging will not start if
the batteries were recently
charged. Try charging them
again after they have drained
awhile.

Battery voltage
is too low for
charging to
start.

The camera will not attempt to
charge batteries that may be
damaged or over-discharged.
Remove the batteries from the
camera and charge them in an
external battery charger, then try
them in the camera again. If this
does not work, it is likely that one
or more of the batteries are bad.
Purchase new NiMH batteries
and try again.

Chapter 7: Troubleshooting and support 77

Problem Possible cause Solution

The camera
batteries will
not charge.
(continued)

The wrong AC
power adapter
is being used.

Use only the HP AC power

adapter approved for use with

this camera. See Purchasing

camera accessories on

page 103.
The batteries

are damaged
or bad.

NiMH batteries degrade over

time and can fail. If the camera

detects a problem with the

batteries, it will not start charging

or will stop charging prematurely.

Purchase new batteries.

The Power/
Memory light
blinks as if
the batteries
are being
recharged,

The camera
does not
recognize that
there are no
batteries
installed.

Do nothing. The blinking is

harmless and should stop after

5-30 minutes.

but there are
no batteries
installed.

The wrong
date and/or
time is
shown.

The batteries
are drained
or were
removed from
the camera for
too long.

The date and time will be

maintained for about 10 minutes

without batteries installed. Reset

the date and time by using the

Date & Time option in the Setup

menu. (See Date & time on

page 72.)

78 hp photosmart 930 series user’s manual

Problem Possible cause Solution

The camera
does not
respond
when I press
a button.

A long delay
occurs
between
pressing the
Shutter button
and the
camera
taking a
picture.

The camera is
turned off or
has shut down.

The camera is
connected to a
computer.

The batteries
are drained.

The camera
has stopped
operating.

The camera
needs time to
lock focus and
exposure.

The camera is
taking a long
exposure.

The camera is
set to Red-eye

Reduction On.

Turn on the camera, or turn it off
and then on again.

Most of the camera buttons,
except for the

do not respond when the camera
is connected to a computer. If they
respond, it is only to turn the
Image Display on if it is off, or, in
some cases, turn the Image
Display off if it is on.

Replace or recharge the batteries.

Press the Reset switch to reset the
camera. See Resetting the camera
on page 83.

Use Focus Lock. (See Using focus

lock on page 27.)

Use a tripod or the flash.

It will take longer to take a picture
with Red-eye Reduction set to On.
The shutter is delayed because of
the additional flash. In turn, make
sure your subjects wait for the
second flash.

ON/OFF switch,

Chapter 7: Troubleshooting and support 79

Problem Possible cause Solution

The camera
does not take
a picture
when I press
the Shutter
button.

You d id not
press the

Shutter button

hard enough.
The memory

card is not
installed.

The memory
card is full.

The memory
card is locked.

The flash is
recharging.

The camera is
set to Macro
focus, but the
focus is farther
away than the
macro (close­up) range.

The camera is
still saving the
last picture
you took.

Press the Shutter

way down.

Install the memory card.

Unload images from the camera

to your computer, then delete all

images on the memory card. Or

replace the card with a new one.

Switch the locking tab on the

memory card to the unlocked

position.

Wait until the flash has recharged

before taking another picture.

Re-focus the camera so that it is

within the macro (close-up)

range. (See the range for Macro

focus in Setting the focus range

on page 30.)

Wait a few seconds for the

camera to finish processing the

last image before taking another

picture.

button all the

80 hp photosmart 930 series user’s manual

Problem Possible cause Solution

My image is
blurry.

My image is
too bright.

The camera
was set to

Normal focus

when it should
have been set

to Macro
focus, or vice
versa.

You move d the
camera while
you took the
picture.

The light is low
and the flash
is set to Flash

Off .

The camera
focused on the
wrong thing, or
was unable to
focus.

The flash
provided too
much light.

You were too
close to the
subject to use
the flash.

Set the camera to Macro focus
or to Normal focus, and try
taking the picture again. (See

Setting the focus range on

page 30.)

Hold the camera steady as you
press the Shutter button or use
a tripod.

In dim light, the camera requires
a longer exposure. Use a tripod
to hold the camera steady,
improve lighting conditions, or set

the flash to Flash On
page 33).

Use Focus Lock. (See Using focus

lock on page 27.)

Use the Flash Off
page 33).

Move back from the subject or use
the Flash Off

page 33), and take the picture
again.

(see

setting (see

setting (see

Chapter 7: Troubleshooting and support 81

Problem Possible cause Solution

My image is
too bright.
(continued)

A natural or
artificial source
other than the
flash provided
too much light.

Try taking the picture from a

different angle. Avoid pointing

the camera directly toward a

bright light or reflective surface on

a sunny day. Use the Flash On

setting (see page 33) or adjust

the Exposure Compensation

page 32).

My image is
too dark.

The scene had
many dark
objects, such as
a black dog on
a black couch.

There was not
enough light.

The flash was
on, but the
subject was too
far away.

A light shone
behind the
subject.

Decrease the Exposure

Compensation

the dark objects in the scene will

not look “washed-out.”

Wait for natural lighting

conditions to improve, add

indirect lighting, use the flash

(see page 33), or adjust the

Exposure Compensation (see

page 32).

Make sure your subject is within

the flash working distance (see

Appendix B: Specifications on

page 105). If so, try using the

Flash Off

page 33), which will require a

longer exposure.

Use the Flash On

page 33) to brighten the subject,

or adjust the Exposure

Compensation (see page 32).

(see

(see page 32) so

setting (see

setting (see

82 hp photosmart 930 series user’s manual

Problem Possible cause Solution

My image is
too dark.
(continued)

Your finger
blocked the
flash.

The scene had
many light­colored objects,
such as a white
dog in snow.

Be sure to move your fingers
away from the flash when you
take a picture.

Increase the Exposure

Compensation

the light-colored objects in the
scene will not look “muddy.”

(see page 32) so

Resetting the camera

If your camera does not respond when you press any buttons,
use the camera Reset switch to reset the camera:

1 Open the battery door on the bottom of the camera and

remove both batteries.

2 Press the straightened end of a

paper clip into the Reset switch
until the switch is depressed,
then remove the paper clip. The
camera is reset.

3 Reinsert the batteries and close

the battery door. You may now
use the camera again.

Chapter 7: Troubleshooting and support 83

Error messages on the camera

Message Possible cause Solution

Batteries
depleted. Camera
is shutting down.

Batteries low Battery power is

Batteries too low
for Live View

Batteries are
defective

Batteries cannot
be charged

Battery power is
too low to
continue
operation.

low (less than
1/3).

Battery power is
too low to use

Live View on the

Image Display.

One or both cells
are shorted or
severely
overdischarged.

Either an error
occurred during
charging, an AC
power disruption
occurred during
charging, the
wrong AC power
adapter is being
used, batteries
are defective, or
no batteries are
installed in the
camera.

Replace or recharge
batteries, or use an
optional HP AC power
adapter.

Either recharge or replace
the batteries soon.

Take pictures with the
viewfinder instead of the
Image Display. Replace or
recharge batteries, or use
an optional HP AC power
adapter.

Purchase new batteries.

Retry charging the
batteries a couple of times.
If that fails, purchase new
batteries and try again.

84 hp photosmart 930 series user’s manual

Message Possible cause Solution

Lens is obstructed Something is

blocking the lens

Clear space for the lens so

it can extend.
from extending
at power up.

Unsupported card The card in the

memory slot is
not a memory
card or is not a
supported

Ensure that the memory

card is the proper type for

your camera. (See

Appendix B: Specifications

on page 105.)
memory card.

No card in
camera

The camera does
not have a

Install a memory card.

memory card
installed.

Card is
unformatted

The memory
card needs to be
formatted.

Format the memory card

by using the Format Card

option in the Delete sub-

menu of the Playback

menu. (See Delete on

page 55.) This will delete

all data on the card.

Card has wrong
format

The memory
card is formatted
for a different
device such as
an MP3 player.

Re-format the card by

using the Format Card

option in the Delete sub-

menu of the Playback

menu. (See Delete on

page 55.)

Unable to format The memory

Replace the memory card.
card is
corrupted.

Chapter 7: Troubleshooting and support 85

Message Possible cause Solution

Card is locked The memory

card is locked.

Switch the locking tab on
the memory card to the
unlocked position.

Card is full There is

insufficient room
to save more
images on the
memory card.

Unload images from the
camera to your computer,
then delete all images on
the memory card (see

Delete on page 55). Or

replace the card with a
new one.

Card is
unreadable

The memory
card is not a
supported card
or is corrupted.

Ensure that the memory
card is the proper type for
your camera. (See

Appendix B: Specifications

on page 105.) If it is the
proper type, try formatting
it (see the Format option in
the Delete sub-menu on
page 55). If it will not
format, it is probably
corrupted. Replace the
memory card.

PROCESSING... The camera is

processing data,
such as saving
the last picture

Wait a few seconds for the
camera to finish
processing before taking
another picture.

you took.

Charging Flash The camera is

recharging the
flash.

It takes longer to charge
the flash when the
batteries are low. If you
see this message a lot, you
may need to replace or
recharge the batteries.

86 hp photosmart 930 series user’s manual

Message Possible cause Solution

Focus too far The focus

distance is
beyond where
the camera can
focus.

Focus too close The focus

distance is closer
than the camera
can focus.

Low light - unable
to focus

Unable to focus
and blinking

The scene is too
dark and the
camera cannot
focus.

The camera is set
to Macro

focus, but the
subject for the
picture is too far.

The subject did
not provide
enough contrast
for the camera to
focus properly.

The light is low
and the image is
likely to be
blurry due to the
long exposure
required.

Make sure the camera is

not set to Macro

Consider setting the

camera to Infinity

if your picture subject is far

in the distance.

Set the camera to

Macro focus, or if

set to Macro focus,

move further away from

the subject.

Add an external light

source, or use Focus Lock

(see page 27) and point at

a part of the scene that is

brighter.

Set the camera to Normal

focus, and try taking the

picture again. (See Setting

the focus range on

page 30.)

Use Focus Lock before

taking the picture (see

page 27).

Use the flash (see Setting

the flash on page 33), or

use a tripod.

focus.

focus

Chapter 7: Troubleshooting and support 87

Message Possible cause Solution

F-number and
shutter speed turn
red in Live View

No images in
camera

The camera is
out of range for
the selected
aperture.

There are no
images or video

Select a different
aperture when using the

Aperture Priority Av

exposure mode.
Take some pictures or

video clips.
clips on the
memory card
and you are
trying to review
them in

Playback.

Cannot display
image

Possibly comes
from copying
images to the
memory card
from a computer,
or a corrupted

Use the HP software to edit

the images copied on the

memory card. Also, do not

remove batteries or the

memory card when the

camera is turned on.
image caused by
the camera not
shutting down
properly.

Unknown device The camera is

connected to a
USB device that
it does not

Make sure that the camera

is connected to a

supported printer or

computer.
recognize.

88 hp photosmart 930 series user’s manual

Message Possible cause Solution

Unable to
communicate with
printer

There is no
connection
between the
camera and
printer.

Make sure the cable is
connected between the
camera or the optional
HP 8886 camera dock
and the printer. If that does
not work, turn off the
camera and disconnect it.
Turn the printer off and
then on again. Re-connect
the camera and turn it on.

A supported
printer is either
turned off or not
connected to the

Make sure the camera is
connected to a supported
printer and that the printer
is turned on.

camera.

Unsupported
printer

The printer is an
unsupported
device.

Connect the camera to a
supported printer, such as
an HP Photosmart printer
or another HP printer with
a front panel USB port. Or
connect the camera to a
computer and print from
there instead.

Photo tray is
engaged

The selected
paper size
cannot be used

Disengage the printer
photo tray, or change the

paper size.
with the printer
photo tray.

Printer top cover
is open

The printer is
open.

Close the top cover of the

printer.

Chapter 7: Troubleshooting and support 89

Message Possible cause Solution

Incorrect or
missing print
cartridge

The printer
cartridge is the
incorrect model

Install a new printer
cartridge, turn the printer
off, then turn it back on.

or is missing.

Printer has a
paper jam

or

The print carriage

There is a paper
jam or the
printer carriage
has stalled.

Turn off the printer. Clear
the paper jam, and then
turn on the printer.

has stalled
Printer is out of

paper

Your printer is
out of paper.

Load paper into the
printer, and then press the

OK or Continue button on

the printer. To cancel the
print job, press the OK
button on the camera.

Printing canceled The print job has

been canceled.

Press the OK button on the
camera. Complete the
print request again.

Any error code
numbers that
appear

The camera may
have a hardware
or firmware
problem.

Turn the camera off and
then on again. If that does
not fix the problem, try
resetting the camera (see
page 83). If the problem
persists, call HP Support
(see page 93).

90 hp photosmart 930 series user’s manual

Error messages on the computer

Message Possible cause Solution

Connection
between the
imaging device
and computer
failed

The software
cannot retrieve
the Share Menu
information from
your camera

Computer cannot
find the
connected
camera

The camera
might be
connected to a
computer
through a USB
hub.

The computer
needs to write
files to the
memory card
during HP Instant
Share setup, but
the memory card
is either missing,
full, or locked.

The camera is
turned off.

The camera is
not working
correctly.

The cable is not
connected
correctly.

Try connecting the camera

directly to the computer,

or disconnect other

devices attached to the

USB hub.

Either install a memory

card, make room on the

memory card, or unlock it

by switching the locking

tab on the card to the

unlocked position.

Turn on the camera.

Try connecting the

camera directly to an

HP Photosmart printer or

an HP printer with a front

panel USB port, and

print an image. This will

verify that the image,

memory card, USB

connection, and the USB

cable are functioning

correctly, or not.

Make sure that the cable is

firmly connected to the

computer and camera.

Chapter 7: Troubleshooting and support 91

Message Possible cause Solution

Computer cannot
find the
connected
camera
(continued)

The camera is
set to the Digital

Camera setting

in the USB

Configuration

sub-menu of the

Setup menu, but

the computer
cannot
recognize the
camera as a
digital camera.

Change the USB

Configuration setting to
Disk Drive in the Setup

menu. (See USB

configuration on

page 72.) This allows the
camera to appear as
another disk drive on the
computer so that you can
easily copy the image files
from the camera to the
hard drive of your
computer.

The camera is
connected to the
computer

Connect the camera
directly to a USB port on

the computer.
through a USB
hub, and your
USB hub is not
compatible with
the camera.

You are us ing
the HP 8886

Press the Save/Print button

on the camera dock.
camera dock
and forgot to
press the Save/

Print button.

The memory
card is locked.

Switch the locking tab on

the memory card to the

unlocked position.
The USB

Reboot the computer.
connection
failed.

92 hp photosmart 930 series user’s manual

Getting assistance

This section contains support information for your digital
camera, including support website information, an explanation
of the support process, and support phone numbers.

HP accessibility website

Customers with disabilities can get help by visiting

www.hp.com/hpinfo/community/accessibility/prodserv.

HP photosmart website

Visit www.photosmart.hp.com or www.hp.com/photosmart for
the following information:

z Tips on using your camera more effectively and creatively
z HP digital camera driver updates and software
z Register your product
z Subscribe to newsletters, driver and software updates, and

support alerts

Support process

The HP support process works most effectively if you perform
the following steps in the order specified:

1 Review the troubleshooting section of this User’s Manual,

which starts on page 75.

2 Access the HP Customer Care Center website for support. If

you have access to the Internet, you can obtain a wide
range of information about your digital camera. Visit the HP
website for product help, drivers, and software updates at

www.hp.com/support.

Chapter 7: Troubleshooting and support 93

Customer Care is available in the following languages:
Dutch, English, French, German, Italian, Portuguese,
Spanish, Swedish, Traditional Chinese, Simplified Chinese,
Japanese, Korean. (Danish, Finnish, and Norwegian
support information is available in English only.)

3 Access HP e-support. If you have access to the Internet,

connect with HP via e-mail by going to: www.hp.com/

support. You will receive a personal reply from an HP

Customer Care technician. E-mail support is available in the
languages listed at that website.

4 Contact your local HP dealer. If your digital camera has a

hardware failure, take it to your local HP dealer for a
solution. Service is free during your digital camera’s limited
warranty period. After the warranty period, the dealer will
quote a service charge.

5 Contact the HP Customer Care Center for support by phone.

Please consult the following website to check the details and
conditions of phone support in your country/region:

www.hp.com/support. As a part of HP’s continuing efforts

to improve phone support information services, we advise
you to check the HP website on a regular basis for new
information regarding service features and delivery. If you
cannot solve the problem using the above options, call HP
while you are in front of your computer and digital camera.
For faster service, please be prepared to provide the
following information:

• The digital camera’s model number (located on the front

of the camera)

• The digital camera’s serial number (located on the

bottom of the camera)

• The computer’s operating system

94 hp photosmart 930 series user’s manual

• The version of the digital camera software (located on the

camera’s CD label)

• Messages displayed at the time the situation occurred

The applicable conditions for HP phone support are subject to
change without notice.

Telephone support is free from the date of purchase for the
period specified unless otherwise noted.

Free Phone

Locations
Africa 30 days
Asia Pacific 1 year
Canada 1 year
Europe 1 year
Latin America 1 year
Middle East 30 days
United States 1 year

Support Period

Phone support in the United States

Support is available both during and after the warranty period.

Within the period of your warranty, telephone support is
provided free of charge. Call [phone]. If this is a long
distance call for you, long distance charges will apply.

US phone support is available in both English and Spanish 24
hours a day, 7 days a week (days and hours of support may
change without notice).

Chapter 7: Troubleshooting and support 95

After the warranty period, call [phone]. Charges are
$25.00 per issue, and are charged to your credit card. If you
think your HP product needs service, call the HP Customer Care
Center, which can help determine if service is required.

Phone support in Europe, the Middle East, and Africa

HP Customer Care Center phone numbers and policies may
change. Visit the following website to check the details and
conditions of phone support in your country/region:

www.hp.com/support.

Algeria [phone]

Austria [phone]

Bahrain [phone]

Belgium [phone] (Dutch)

[phone] (French)

Czech Republic [phone]

Denmark [phone]

Egypt [phone]

Finland [phone]

France [phone] (Euro 0.34/min)

Germany [phone] (Euro 0.12/min)

Greece [phone]

Hungary [phone]

Ireland [phone]

Israel [phone]

96 hp photosmart 930 series user’s manual

Italy [phone]

Luxembourg 900 40 006 (French)

900 40 007 (German)

Morocco [phone]

Netherlands 0900 2020 165 (Euro 0.10/minute)

Norway [phone]

Poland [phone]

Portugal [phone]

Romania [phone]

Russian Federation [phone] (Moscow)

[phone] (St Petersburg)

Saudi Arabia [phone]

Slovakia [phone]

South Africa 086 000 1030 (RSA)

[phone] (outside RSA)

Spain [phone]

Sweden [phone]

Switzerland [phone] (German, French, Italian—

Peak time 0.08 CHF/Outside peak 0.04 CHF)

Tunisia [phone]

Turkey [phone]

Ukraine [phone]

United Arab Emirates [phone]

United Kingdom [phone]

Chapter 7: Troubleshooting and support 97

Other phone support worldwide

HP Customer Care Center phone numbers and policies may
change. Visit the following website to check the details and
conditions of phone support in your country/region:

www.hp.com/support.

Argentina [phone]

Australia [phone] (or local [phone])

Brazil [phone] (Grande São Paulo)

[phone] (outside Grande São Paulo)

Canada [phone] (during the warranty period)

[phone] (after the warranty period)

Central America and the Caribbean [phone]

Chile [phone] (Post-sales Business Computing

[phone] (Post-sales Home Computing)

China [phone]

Colombia [phone]

Guatemala [phone]

Hong Kong SAR [phone]

India 1 600 112267 or [phone] (Hindi & English)

Indonesia [phone]

Japan 0570 000 511 (inside Japan)

[phone] (outside Japan)

Korea, Republic of [phone] (Seoul)

0 80-999-0700 (outside Seoul)

Malaysia [phone]

98 hp photosmart 930 series user’s manual

Mexico [phone] (Mexico City)

[phone] (outside Mexico City)

New Zealand [phone]

Peru [phone]

Philippines [phone]

Puerto Rico [phone]

Singapore [phone]

Taiwan [phone]

Thailand [phone]

United States [phone]

Venezuela [phone]

Vietnam [phone]

Chapter 7: Troubleshooting and support 99

Appendix A: Batteries and camera accessories

Managing batteries

When the batteries are removed from the camera, the date and
time settings are preserved for about 10 minutes. If the camera
is without batteries for longer than 10 minutes, the clock is set
to the last date and time at which the camera was used. You
may be prompted to update the date and time.

The following battery levels may be displayed on the status
screen, in Live View, in Playback, and when the camera is
connected to a computer or printer.

Icon Description

Batteries have 65-100 percent battery life
remaining.

Batteries have 35-65 percent battery life
remaining.

Batteries have 10-35 percent battery life
remaining.

Batteries have less than 10 percent battery life
remaining. Camera will power down soon. Live

View is disabled.

Batteries are depleted. Camera will proceed to

Blinking

power down.

100 hp photosmart 930 series user’s manual