HP 9250c Service Manual

HP 9250C Digital Sender

Service Manual

HP 9250C Digital Sender

Service Manual

Trademark Credits

Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws.

The information contained herein is subject to change without notice.

The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Part number: CB472-90938

Edition 1, 3/2007

Linux is a U.S. registered trademark of Linus Torvalds.

Microsoft

, Windows®, and Windows NT

are U.S. registered trademarks of Microsoft Corporation.

Table of contents

1 Device information

Chapter contents .................................................................................................................................. 1

Device information ................................................................................................................................ 2

Where to get more information ............................................................................................ 2

Features ............................................................................................................................................... 4

Software features ................................................................................................................................. 5

Device parts ......................................................................................................................................... 6

Use the control panel ........................................................................................................................... 8

Control-panel layout ............................................................................................................. 8

Device software .................................................................................................................................. 10

Digital-sender software ...................................................................................................... 10

Paper handling ................................................................................................................................... 11

2 Installation and configuration

Chapter contents ................................................................................................................................ 13

Prepare the site .................................................................................................................................. 14

System requirements ......................................................................................................................... 14

Unpack the device .............................................................................................................................. 15

3 Maintenance

Chapter contents ................................................................................................................................ 17

Replace supplies and parts ................................................................................................................ 18

Replace the mylar sheet .................................................................................................... 18

Replace the ADF Maintenance Kit ..................................................................................... 19

Clean the device ................................................................................................................................. 20

Clean the exterior .............................................................................................................. 20

Clean the glass .................................................................................................................. 20

Clean the touchscreen ....................................................................................................... 20

Clean the ADF delivery system ......................................................................................... 20

Clean the ADF rollers ........................................................................................................ 22

4 Theory of operation

Chapter contents ................................................................................................................................ 25

Basic operation ................................................................................................................................... 26

Sequence of operation (scanner) ...................................................................................... 26

Formatter system ............................................................................................................................... 27

Sleep mode ........................................................................................................................ 27

CPU ................................................................................................................................... 27

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Memory .............................................................................................................................. 28

Control panel ..................................................................................................................... 28

Keyboard ........................................................................................................................... 28

Scanner controller board ................................................................................................... 28

Engine control system ........................................................................................................................ 28

Engine power supply circuit ............................................................................................... 28

Flatbed unit and ADF system ............................................................................................................. 29

Electrical system ................................................................................................................ 29

Motors and fans ................................................................................................................. 30

Optical assembly ............................................................................................................... 30

ADF feed system ............................................................................................................... 32

Jam detection .................................................................................................................... 33

5 Removal and replacement

Removal and replacement strategy .................................................................................................... 36

Required tools .................................................................................................................... 36

Before performing service .................................................................................................. 36

After completing service .................................................................................................... 36

Screws that are used in the digital sender ......................................................................... 37

User-replaceable parts ....................................................................................................................... 38

Separation pad .................................................................................................................. 39

Pickup-roller cover ............................................................................................................. 41

Pickup roller assembly ....................................................................................................... 43

Mylar-holder assembly ....................................................................................................... 44

ADF mylar shield ............................................................................................................... 46

Control panel ..................................................................................................................... 47

Control-panel overlays ....................................................................................................... 48

Formatter assemblies ........................................................................................................ 49

Hinge flaps ......................................................................................................................... 53

Paper input tray ................................................................................................................. 54

External components and covers ....................................................................................................... 55

Keyboard ........................................................................................................................... 56

Control-panel lower cover .................................................................................................. 58

Control-panel upper cover ................................................................................................. 59

Control-panel cover assembly ........................................................................................... 60

External control-panel cable .............................................................................................. 63

Output bin base cover or output bin extender .................................................................... 64

Output bin paper lever ....................................................................................................... 65

ADF right cover .................................................................................................................. 66

ADF right-corner cover ...................................................................................................... 68

ADF left cover .................................................................................................................... 69

ADF left-corner cover ......................................................................................................... 71

ADF rear cover .................................................................................................................. 72

Scanner right cover ............................................................................................................ 73

Scanner left cover .............................................................................................................. 74

Scanner front cover ........................................................................................................... 75

Scanner rear cover ............................................................................................................ 76

Right hinge cover ............................................................................................................... 77

Left hinge cover ................................................................................................................. 78

Upper hinge cover ............................................................................................................. 79

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Internal components ........................................................................................................................... 80

ADF assembly ................................................................................................................... 81

ADF jam access latch ........................................................................................................ 83

Right hinge guide ............................................................................................................... 84

Left hinge guide ................................................................................................................. 85

Damper cover, left damper spring, right damper spring, or damper base cover ............... 86

White mylar backing or white mylar backing spring ........................................................... 87

Fan filter ............................................................................................................................. 88

ADF cable .......................................................................................................................... 89

Separation pad case .......................................................................................................... 92

Clear plastic paper guide ................................................................................................... 93

White scan background ..................................................................................................... 94

Scanner controller board ................................................................................................... 95

Flatbed scanner assembly ................................................................................................. 96

Power supply ..................................................................................................................... 99

Keyboard cable ................................................................................................................ 102

Power-switch assembly ................................................................................................... 105

Scanner base fan ............................................................................................................. 106

Power plug ....................................................................................................................... 108

SCB cable ........................................................................................................................ 109

Internal control-panel cable ............................................................................................. 110

6 Troubleshooting

Troubleshooting process .................................................................................................................. 112

Control-panel messages .................................................................................................................. 114

Operational issues ............................................................................................................................ 122

LEDs ................................................................................................................................................. 126

Clear jams ........................................................................................................................................ 127

Calibrate the scanner ....................................................................................................................... 129

Resolve e-mail problems .................................................................................................................. 132

Resolve network-connectivity problems ........................................................................................... 134

Service-mode functions .................................................................................................................... 139

Initial troubleshooting checklist ........................................................................................ 112

Power-on checks ............................................................................................................. 113

Control-panel message types .......................................................................................... 114

Resolve control-panel messages ..................................................................................... 114

HP Jetdirect LEDs ........................................................................................................... 126

Formatter LED ................................................................................................................. 126

Solve repeated jams ........................................................................................................ 128

To print the calibration target ........................................................................................... 129

To calibrate the scanner .................................................................................................. 130

Calibrating the control panel ............................................................................................ 130

Finding the LDAP server address .................................................................................... 132

Verifying an LDAP address .............................................................................................. 132

Troubleshooting the LDAP Find Settings process ........................................................... 132

Finding an SMTP server address .................................................................................... 133

Verifying an SMTP address ............................................................................................. 133

Embedded LAN troubleshooting ...................................................................................... 134

Verifying communication over the network ...................................................................... 137

Cold reset ........................................................................................................................ 139

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NVRAM initialization ........................................................................................................ 139

Disk initialization .............................................................................................................. 140

Service menu ................................................................................................................................... 141

Troubleshooting tools ....................................................................................................................... 142

Embedded Web server .................................................................................................... 142

HP Web Jetadmin software ............................................................................................. 144

Diagnostic tools ................................................................................................................................ 145

Scanner tests ................................................................................................................... 145

Control-panel tests ........................................................................................................... 145

Upgrade the firmware ....................................................................................................................... 147

Determine the current level of firmware ........................................................................... 147

Download new firmware from the HP Web site ............................................................... 147

Use FTP to upgrade the firmware on a direct network connection .................................. 147

Use HP Web Jetadmin to upgrade the firmware ............................................................. 148

Upgrade the HP Jetdirect Inside firmware ....................................................................... 149

Troubleshooting diagrams ................................................................................................................ 150

Digital-sender wiring diagram .......................................................................................... 150

Scanner controller board diagram ................................................................................... 150

Parts used in troubleshooting .......................................................................................... 152

7 Parts and diagrams

Ordering parts and supplies ............................................................................................................. 156

How to use the parts diagrams and lists .......................................................................................... 156

Screws that are used in the digital sender ....................................................................................... 157

Related documentation and software ............................................................................................... 158

Customer-replaceable components ................................................................................................. 160

ADF components .............................................................................................................................. 168

Scanner and bottom assemblies ...................................................................................................... 184

Alphabetical parts list ....................................................................................................................... 200

Numerical parts list ........................................................................................................................... 206

Appendix A Service and support

Hewlett-Packard limited warranty statement .................................................................................... 213

Customer self repair warranty service .............................................................................................. 214

Hewlett-Packard limited warranty statement for software ................................................................ 215

Availability of support and service .................................................................................................... 216

HP maintenance agreements ........................................................................................................... 216

Next-Day Onsite Service ................................................................................................. 216

Appendix B Specifications

Physical specifications ..................................................................................................................... 218

Electrical specifications .................................................................................................................... 218

Power consumption specifications ................................................................................................... 218

Environmental specifications ........................................................................................................... 219

Acoustic emissions ........................................................................................................................... 219

Appendix C Regulatory information

FCC regulations ............................................................................................................................... 222

Environmental Product Stewardship program .................................................................................. 223

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Protecting the environment .............................................................................................. 223

Ozone production ............................................................................................................ 223

Power consumption ......................................................................................................... 223

Plastics ............................................................................................................................ 223

Material restrictions .......................................................................................................... 223

Disposal of waste equipment by users in private households in the European Union .... 224

Material Safety Data Sheet (MSDS) ................................................................................ 224

For more information ....................................................................................................... 224

Declaration of conformity .................................................................................................................. 225

Country-/region-specific safety statements ...................................................................................... 226

Canadian DOC regulations .............................................................................................. 226

VCCI statement (Japan) .................................................................................................. 226

EMI statement (Korea) ..................................................................................................... 226

Index ................................................................................................................................................................. 227

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List of tables

Table 5-1 Common fasteners that are used in this digital sender .................................................................... 37

Table 6-1 Control-panel messages ................................................................................................................ 114

Table 7-1 Common fasteners ......................................................................................................................... 157

Table 7-2 Related documentation and software ............................................................................................ 159

Table 7-3 Customer-replaceable components ............................................................................................... 161

Table 7-4 Control-panel overlays ................................................................................................................... 163

Table 7-5 Maintenance kits ............................................................................................................................ 165

Table 7-6 Memory .......................................................................................................................................... 167

Table 7-7 ADF Assembly ............................................................................................................................... 169

Table 7-8 ADF base assembly ....................................................................................................................... 171

Table 7-9 Separation pad case ...................................................................................................................... 173

Table 7-10 Pickup roller assembly ................................................................................................................. 175

Table 7-11 Control-panel cover assembly ...................................................................................................... 177

Table 7-12 Control-panel assembly ............................................................................................................... 179

Table 7-13 ADF left cover .............................................................................................................................. 181

Table 7-14 ADF input tray assembly .............................................................................................................. 183

Table 7-15 Scanner assembly ........................................................................................................................ 185

Table 7-16 Bottom unit assembly ................................................................................................................... 187

Table 7-17 Power plug ................................................................................................................................... 189

Table 7-18 Top formatter ................................................................................................................................ 191

Table 7-19 Fan assembly ............................................................................................................................... 193

Table 7-20 Keyboard assembly ...................................................................................................................... 195

Table 7-21 Lower cover assembly ................................................................................................................. 197

Table 7-22 Scanner rear cover ....................................................................................................................... 199

Table 7-23 Alphabetical parts list ................................................................................................................... 200

Table 7-24 Numerical parts list ....................................................................................................................... 206

Table B-1 Physical specifications ................................................................................................................... 218

Table B-2 Electrical specifications .................................................................................................................. 218

Table B-3 Power consumption (average, in watts) ........................................................................................ 218

Table B-4 Environmental specifications ........................................................................................................ 219

Table B-5 Acoustic emissions ........................................................................................................................ 219

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List of figures

Figure 1-1 Control-panel layout .......................................................................................................................... 8

Figure 4-1 Scanner assembly electrical structure ............................................................................................ 29

Figure 4-2 Scan carriage components ............................................................................................................. 30

Figure 4-3 Optical assembly ............................................................................................................................. 31

Figure 4-4 ADF paper path and sensors .......................................................................................................... 32

Figure 5-1 Removing the separation pad (1 of 3) ............................................................................................ 39

Figure 5-2 Removing the separation pad (2 of 3) ............................................................................................ 39

Figure 5-3 Removing the separation pad (3 of 3) ............................................................................................ 40

Figure 5-4 Removing the paper input tray (1 of 2) ........................................................................................... 41

Figure 5-5 Removing the pickup roller assembly (2 of 3) ................................................................................. 41

Figure 5-6 Removing the pickup-roller cover (2 of 2) ....................................................................................... 42

Figure 5-7 Removing the pickup roller assembly (1 of 3) ................................................................................. 43

Figure 5-8 Removing the pickup roller assembly (2 of 3) ................................................................................. 43

Figure 5-9 Removing the pickup roller assembly (3 of 3) ................................................................................. 43

Figure 5-10 Removing the mylar-holder assembly (1 of 3) .............................................................................. 44

Figure 5-11 Removing the mylar-holder assembly (2 of 3) .............................................................................. 44

Figure 5-12 Removing the mylar-holder assembly (3 of 3) .............................................................................. 45

Figure 5-13 Replacing the ADF mylar shield (4 of 7) ....................................................................................... 46

Figure 5-14 Replacing the ADF mylar shield (5 of 7) ....................................................................................... 46

Figure 5-15 Removing the control panel (1 of 2) .............................................................................................. 47

Figure 5-16 Removing the control panel (2 of 2) .............................................................................................. 47

Figure 5-17 Removing the control-panel overlays ........................................................................................... 48

Figure 5-18 Removing the formatter cage ........................................................................................................ 49

Figure 5-19 Removing the hard drive (1 of 2) .................................................................................................. 50

Figure 5-20 Removing the hard drive (2 of 2) .................................................................................................. 50

Figure 5-21 Removing the hard-disk drive cables (1 of 2) ............................................................................... 51

Figure 5-22 Removing the hard-disk drive cables (2 of 2) ............................................................................... 51

Figure 5-23 Removing the memory DIMM ....................................................................................................... 52

Figure 5-24 Removing the hinge flaps ............................................................................................................. 53

Figure 5-25 Removing the pickup-roller cover (1 of 2) ..................................................................................... 54

Figure 5-26 Removing the paper input tray (2 of 2) ......................................................................................... 54

Figure 5-27 Removing the keyboard (1 of 3) ................................................................................................... 56

Figure 5-28 Removing the keyboard (2 of 3) ................................................................................................... 56

Figure 5-29 Removing the keyboard (3 of 3) ................................................................................................... 57

Figure 5-30 Removing the control-panel lower cover ...................................................................................... 58

Figure 5-31 Removing the control-panel upper cover ...................................................................................... 59

Figure 5-32 Removing the control-panel cover assembly (1 of 6) ................................................................... 60

Figure 5-33 Removing the control-panel cover assembly (2 of 6) ................................................................... 60

Figure 5-34 Removing the control-panel cover assembly (3 of 6) ................................................................... 61

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Figure 5-35 Removing the control-panel cover assembly (4 of 6) ................................................................... 61

Figure 5-36 Removing the control-panel cover assembly (5 of 6) ................................................................... 62

Figure 5-37 Removing the control-panel cover assembly (6 of 6) ................................................................... 62

Figure 5-38 Removing the external control-panel cable .................................................................................. 63

Figure 5-39 Removing the output bin base cover or output bin extender ........................................................ 64

Figure 5-40 Removing the output bin paper lever ............................................................................................ 65

Figure 5-41 Removing the ADF right cover (1 of 3) ......................................................................................... 66

Figure 5-42 Removing the ADF right cover (2 of 3) ......................................................................................... 66

Figure 5-43 Removing the ADF right cover (3 of 3) ......................................................................................... 67

Figure 5-44 Removing the ADF right-corner cover .......................................................................................... 68

Figure 5-45 Removing the ADF left cover (1 of 3) ............................................................................................ 69

Figure 5-46 Removing the ADF left cover (2 of 3) ............................................................................................ 69

Figure 5-47 Removing the ADF left cover (3 of 3) ............................................................................................ 70

Figure 5-48 Removing the ADF left-corner cover ............................................................................................. 71

Figure 5-49 Removing the ADF rear cover ...................................................................................................... 72

Figure 5-50 Removing the scanner right cover ................................................................................................ 73

Figure 5-51 Removing the scanner left cover .................................................................................................. 74

Figure 5-52 Removing the scanner front cover ................................................................................................ 75

Figure 5-53 Removing the scanner rear cover ................................................................................................. 76

Figure 5-54 Removing the right hinge cover .................................................................................................... 77

Figure 5-55 Removing the left hinge cover ...................................................................................................... 78

Figure 5-56 Removing the upper hinge cover .................................................................................................. 79

Figure 5-57 Removing the ADF assembly (1 of 3) ........................................................................................... 81

Figure 5-58 Removing the ADF assembly (2 of 3) ........................................................................................... 81

Figure 5-59 Removing the ADF assembly (3 of 3) ........................................................................................... 82

Figure 5-60 Removing the jam access latch .................................................................................................... 83

Figure 5-61 Removing the right hinge guide .................................................................................................... 84

Figure 5-62 Removing the left hinge guide ...................................................................................................... 85

Figure 5-63 Removing the damper cover ......................................................................................................... 86

Figure 5-64 Removing the white mylar backing or white mylar backing spring (1 of 2) ................................... 87

Figure 5-65 Removing the white mylar backing or white mylar backing spring (2 of 2) ................................... 87

Figure 5-66 Removing the fan filter .................................................................................................................. 88

Figure 5-67 Removing the ADF cable (1 of 5) .................................................................................................. 89

Figure 5-68 Removing the ADF cable (2 of 5) .................................................................................................. 89

Figure 5-69 Removing the ADF cable (3 of 5) .................................................................................................. 90

Figure 5-70 Removing the ADF cable (4 of 5) .................................................................................................. 90

Figure 5-71 Removing the ADF cable (5 of 5) .................................................................................................. 91

Figure 5-72 Removing the separation pad case .............................................................................................. 92

Figure 5-73 Removing the clear plastic paper guide (1 of 2) ........................................................................... 93

Figure 5-74 Removing the clear plastic paper guide (2 of 2) ........................................................................... 93

Figure 5-75 Removing the white scan background .......................................................................................... 94

Figure 5-76 Removing the scanner controller board (1 of 2) ........................................................................... 95

Figure 5-77 Removing the scanner controller board (2 of 2) ........................................................................... 95

Figure 5-78 Removing the flatbed scanner assembly (1 of 4) ......................................................................... 96

Figure 5-79 Removing the flatbed scanner assembly (2 of 4) ......................................................................... 97

Figure 5-80 Removing the flatbed scanner assembly (3 of 4) ......................................................................... 97

Figure 5-81 Removing the flatbed scanner assembly (4 of 4) ......................................................................... 98

Figure 5-82 Removing the power supply (1 of 6) ................................................................................

Figure 5-83 Removing the power supply (2 of 6) ............................................................................................. 99

Figure 5-84 Removing the power supply (3 of 6) ........................................................................................... 100

............. 99

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Figure 5-85 Removing the power supply (5 of 6) ........................................................................................... 100

Figure 5-86 Removing the power supply (6 of 6) ........................................................................................... 101

Figure 5-87 Removing the keyboard cable (1 of 5) ........................................................................................ 102

Figure 5-88 Removing the keyboard cable (2 of 5) ........................................................................................ 103

Figure 5-89 Removing the keyboard cable (3 of 5) ........................................................................................ 103

Figure 5-90 Removing the keyboard cable (4 of 5) ........................................................................................ 104

Figure 5-91 Removing the keyboard cable (5 of 5) ........................................................................................ 104

Figure 5-92 Removing the power-switch assembly ........................................................................................ 105

Figure 5-93 Removing the scanner base fan (1 of 2) ..................................................................................... 106

Figure 5-94 Removing the scanner base fan (2 of 2) ..................................................................................... 107

Figure 5-95 Removing the power plug (1 of 2) ............................................................................................... 108

Figure 5-96 Removing the power plug (2 of 2) ............................................................................................... 108

Figure 5-97 Removing the SCB cable ............................................................................................................ 109

Figure 5-98 Removing the internal control-panel cable (1 of 2) ..................................................................... 110

Figure 5-99 Removing the internal control-panel cable (2 of 2) ..................................................................... 110

Figure 6-1 Digital-sender LEDs ...................................................................................................................... 126

Figure 6-2 Scanner calibration target ............................................................................................................. 130

Figure 6-3 Digital sender wiring diagram ........................................................................................................ 150

Figure 6-4 Scanner controller board ............................................................................................................... 150

Figure 6-5 ADF troubleshooting parts ............................................................................................................ 152

Figure 6-6 ADF internal troubleshooting parts ............................................................................................... 152

Figure 6-7 Flatbed base troubleshooting parts .............................................................................................. 153

Figure 6-8 Rear troubleshooting parts ........................................................................................................... 154

Figure 7-1 Related documentation and software ........................................................................................... 158

Figure 7-2 Customer-replaceable components .............................................................................................. 160

Figure 7-3 Control-panel overlays .................................................................................................................. 162

Figure 7-4 Maintenance kits ........................................................................................................................... 164

Figure 7-5 Memory ......................................................................................................................................... 166

Figure 7-6 ADF Assembly .............................................................................................................................. 168

Figure 7-7 ADF base assembly ...................................................................................................................... 170

Figure 7-8 Separation pad case ..................................................................................................................... 172

Figure 7-9 Pickup roller assembly .................................................................................................................. 174

Figure 7-10 Control-panel cover assembly .................................................................................................... 176

Figure 7-11 Control-panel assembly .............................................................................................................. 178

Figure 7-12 ADF left cover ............................................................................................................................. 180

Figure 7-13 ADF input tray assembly ............................................................................................................. 182

Figure 7-14 Scanner assembly ...................................................................................................................... 184

Figure 7-15 Bottom unit assembly .................................................................................................................. 186

Figure 7-16 Power plug .................................................................................................................................. 188

Figure 7-17 Top formatter .............................................................................................................................. 190

Figure 7-18 Fan assembly .............................................................................................................................. 192

Figure 7-19 Keyboard assembly .................................................................................................................... 194

Figure 7-20 Lower cover assembly ................................................................................................................ 196

Figure 7-21 Scanner rear cover ..................................................................................................................... 198

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1 Device information

Chapter contents

Device information

●

Features

●

Software features

●

Device parts

●

Use the control panel

●

Device software

●

Paper handling

●

ENWW Chapter contents 1

Device information

The HP Digital Sender 9250c converts black-and-white and color documents, drawings, and photographs into an electronic form and then distributes them directly to several kinds of destinations. You can also install the included HP Digital Sending Software (HP DSS) program to use advanced digital sending features such as send-to-workflow with optical character recognition (OCR).

Installing the device is simply a matter of connecting it to your network and configuring the digital-sending features. The digital sender operates as a standalone unit on the network and does not require network privileges for administration.

Where to get more information

The following table outlines the digital sending features that are available, and where to find more information about these features. All of the documentation listed in this table can be found on the documentation CD that came in the box with the device.

Feature Description For more information

Scan to E-mail Scan a document and send it to any e-mail

address.

Scan to Folder Scan a document to a network folder. More

than one folder destination can be configured.

Address Book for E-mail and Fax

User PIN Authentication Enter names and personal identification

LDAP Addressing Configure the device to search an LDAP

LDAP Authentication Configure the device to require user

Enter names and e-mail addresses or names and fax numbers for e-mail and fax recipients into the device's address book. This feature can also be used to manage the fax speed dials list.

numbers (PIN) so that only authorized users can use specific features of the device.

(Lightweight Directory Access Protocol) directory for names and e-mail addresses. This feature makes the addressing of send to e-mail jobs easier.

authentication to use specific device features. This feature relies on an existing LDAP infrastructure, and can be configured to support LDAP over a Secure Sockets Layer (SSL).

User guide or DSS support guide

Embedded Web Server (EWS) user guide

User guide

●

EWS user guide (for detailed

●

information)

DSS support guide

●

EWS user guide

EWS user guide or DSS support guide

EWS user guide

Kerberos Authentication Configure the device to require user

authentication to use specific features of the device. This feature relies on an existing Kerberos Realm infrastructure. A Microsoft Windows Domain environment supports Kerberos natively.

DSS LAN Fax Use the device to route fax jobs via an

existing local area network (LAN) fax infrastructure.

EWS user guide

DSS support guide

2 Chapter 1 Device information ENWW

Feature Description For more information

DSS Send to Folder Scan a document to a network folder. More

than one folder destination can be configured.

DSS Workflow Scan a document and capture information

about the scanned document by prompting the user. The document can then be routed to another application. This feature can be configured to use OCR (optical character recognition).

DSS Windows Negotiated Authentication

DSS LDAP Authentication Configure the device to require user

Configure the device to require user authentication to use specific features of the device. This feature relies on an existing Microsoft Windows domain infrastructure.

authentication to use specific features of the device. This feature relies on an existing LDAP infrastructure.

DSS support guide

ENWW Device information 3

Features

The digital sender includes the following features:

●

Digital sending—Send scanned files to e-mail addresses and network folders. Advanced digitalsending functions are carried out by the HP Digital Sending Software (HP DSS), which is included with the device.

ADF(automatic document feeder)—The legal-size ADF accepts up to 50 pages, and includes builtin duplexing for scanning both sides of a double-sided document.

Interactive touchscreen control panel—Intuitive onscreen menus and wizards help you to complete digital-sending tasks.

Flatbed scanner—The letter/A4-size scanner can scan in both black-and-white and color, with the ability to scan up to 1 mm (0.04 inch) from the paper edge.

Memory—The device comes standard with 256 megabytes (MB) of random access memory (RAM).

Hard disk—The device includes a 40-gigabyte (GB) internal hard drive for storing documents and settings.

Connectivity—The device provides a 10/100Base-T port, through Jetdirect Inside an HP Jetdirect Fast Ethernet port, and an enhanced input/output (EIO) expansion slot for connectivity.

4 Chapter 1 Device information ENWW

Software features

The HP DSS program supports the digital sender by providing the following features:

Send to e-mail—Scan a document and send it to one or more e-mail recipients in the form of

●

a .PDF, .JPEG, .TIFF, or .MTIFF file.

Send to secondary (secure) e-mail—Send a document by using a secure third-party e-mail

●

solution.

Send to fax—Scan a document and send it to a local area network (LAN) fax, Internet fax, or

●

Windows® 2000 fax destination. (This device does not have analog fax capability.)

Send to workflow—Scan a document and save it to a network folder or file transfer protocol (FTP)

●

site along with a file containing additional information about the document. A third-party software program can then retrieve and decipher the information, and perform the appropriate operation on the scanned image. A printer can also be set up as a workflow destination, so that scanned documents can be printed.

Send to network folder—Scan a document and send it to a folder on the network.

●

ENWW Software features 5

Device parts

Before using the digital sender, familiarize yourself with its parts.

1 2

1 Control panel

2 Jam release button

3 Output bin

4 ADF input bin

5 Keyboard (pull to open)

6 On/off switch

7 ADF cable

8 Control-panel cable

9 10/100Base-T network port

10 EIO slot

11 USB host port (for third-party devices only)

12 USB device port (for firmware upgrades only)

13 Power connector

6 Chapter 1 Device information ENWW

14 Scanner lock

15 Serial number

16 Scanner glass

ENWW Device parts 7

Use the control panel

The control panel has a VGA touchscreen that provides access to all device functions. Use the buttons and numeric keypad to control jobs and the device status. The LEDs indicate overall device status.

Control-panel layout

The control panel includes a touchscreen graphical display, job-control buttons, a numeric keypad, and three light-emitting diode (LED) status lights.

Figure 1-1 Control-panel layout

1 Attention light The Attention light indicates that the

2 Data light The Data light indicates that the device is

3 Ready light The Ready light indicates that the device

4 Brightness-adjustment dial Turn the dial to control the brightness of

5 Touchscreen graphical display Use the touchscreen to open and set up

6 Numeric keypad Use the keypad to type numeric values,

7 Sleep button and light If the device is inactive for a long period

8 Reset button Resets the job settings to factory or user-

device has a condition that requires intervention, such as an error message on the touchscreen.

receiving data.

is ready to begin processing a job.

the touchscreen.

all device functions.

such as a fax number.

of time, it automatically enters Sleep mode. To place the device into Sleep mode or to reactivate the device, press the Sleep button. When the light is glowing, the device is in Sleep mode.

defined default values.

8 Chapter 1 Device information ENWW

9 Stop button Stops the active job. While stopped, the

control panel shows the options for the stopped job (for example, if you press

Stop while the device is processing an e-

mail job, the control panel message prompts you to cancel or resume the job).

10 Start button and light Starts digital sending, or resumes a job

that has been interrupted. When the light is glowing, the device is ready to start scanning.

ENWW Use the control panel 9

Device software

Digital-sender software

To take advantage of advanced digital-sender features such as scanning with OCR or sending to a workflow, you can install the HP Digital Sending Software Version 4.0 (HP DSS) that is provided on a CD-ROM with the device. This software runs as a service on a network server. It is not necessary to install any software or drivers on individual user's computers.

See the HP Digital Sending Software Support Guide on the documentation CD for software installation and configuration instructions.

The most recent software updates are available on the Internet at

www.hp.com/support/dss.

10 Chapter 1 Device information ENWW

Paper handling

The HP Digital Sender 9250c supports the following standard media sizes:

Letter: 215.9 x 279 mm (8.5 x 11 inches)

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Executive: 190 x 254 mm (7.5 x 10 inches)

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A4: 210 x 297 mm (8.3 x 11.7 inches)

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A5: 148 x 210 mm (5.83 x 8.27 inches)

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B5: 176 x 250 mm (6.9 x 9.8 inches)

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Legal (from the ADF only): 215.9 x 355.6 mm (8.5 x 14 inches)

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Paper weight: 60 to 120 g/m2 (16 to 32 lb)

Up to 50 sheets of paper can be stacked in the ADF, up to a maximum height of 5 mm (0.2 inch).

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12 Chapter 1 Device information ENWW

2 Installation and configuration

Chapter contents

Prepare the site

●

System requirements

●

Unpack the device

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ENWW Chapter contents 13

Prepare the site

720.85 mm (28.38 inches)

452.62 mm

(17.82 inches)

724.20 mm

(28.51 inches)

Select a well-ventilated, dust-free area to install the device. Place the device on a sturdy surface.

452.62 mm

(17.82 inches)

720.85 mm (28.38 inches)

System requirements

To install the HP Digital Sender 9250c, the computer system must have the following features:

Fast Ethernet 100Base-TX or Ethernet 10Base-T

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Access to an SMTP e-mail gateway

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NOTE: HP highly recommends establishing SMTP gateway on your own local area network. However,

the device can be configured for e-mail functionality even if mail services are provided by an outside Internet service provider (ISP) over a digital subscription line (DSL).

724.20 mm

(28.51 inches)

14 Chapter 2 Installation and configuration ENWW

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