HP CD-Writer Plus
User’s Guide
English
English
Copyright 1999. Hewlett-Packard Company. All rights reserved.
Hewlett-Packard is a registered trademark of the Hewlett-Packard Company. Microsoft and Windows are U.S. registered
trademarks of Microsoft Corporation. Names of products mentioned herein are used for identification purposes only and
may be trademarks and/or registered trademarks of their respective company.
2
Laser Safety
This unit employs a laser. Do not remove the cover or attempt to service this
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CAUTION
Use of controls or adjustments or performance of procedures other than those
specified herein may result in hazardous laser radiation exposure.
Contains: Class 1 Laser Product
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Enhält: Klasse 1 Laser-Produkt
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EXPOSURE TO BEAM.
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TOUT EXPOSITION DIRECTE AU FAISCEAU.
VORSICHT:
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ADVARSEL:
FOR STRÅLING.
ADVARSEL:
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KATSO SÄTEESEN.
INVISIBLE LASER RADIATION WHEN OPEN. AVOID DIRECT
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Table of Contents
Contents of the Electronic User’s Guide . . . . . . . . . . . . . . . . . . . . . . . . . .4
Installation Notes
Read the Installation Poster. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Introduction to SCSI Devices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
How to Set the SCSI ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
How to Set the Termination . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
How to Connect an Audio Cable. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
About Making CDs
When Should I Use CD-R (Recordable or Write-Once) Discs? . . . . . . . . 13
When Should I Use CD-RW (ReWritable) Discs? . . . . . . . . . . . . . . . . . .13
How do I Make CDs That Can be Read on Other Computers?. . . . . . . . 14
When is the DirectCD Software Useful? . . . . . . . . . . . . . . . . . . . . . . . . . 14
How do I Make Audio CDs?. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Can I Avoid Swapping Audio CDs In and Out of the Drive? . . . . . . . . . 15
Can I Use the New 80 Minute Audio CDs? . . . . . . . . . . . . . . . . . . . . . . .15
3
HP Disaster Recovery
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
Recovering Your Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Solving Installation Problems
Things to Try First . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Installation Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
Customer Support
HP Customer Care Online www.hpcdwriter.com. . . . . . . . . . . . . . . . . . 33
Your Local Reseller. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
HP Customer Care by Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34
Before You Call HP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Telephone Numbers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Returning a Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40
4
Contents of the Electronic User’s Guide
Contents of the Electronic User’s Guide
Additional information is available in the electronic User’s Guide. To
view this online documentation click
Programs, HP CD-Writer Plus, Information, and select User’s
Guide. You can view this information through your web browser.
The User’s Guide provides information on the following topics:
Disaster Recovery
■
Copying CDs
■
Making Data CDs
■
Making Music CDs
■
Making Inserts and Labels
■
Sharing CDs
■
CD Care
■
Troubleshooting
■
Product Specifications
■
on the taskbar, point to
Start
Warranty
■
Software License Agreement
■
Regulatory Information
■
How to Reach Us
■
Installation Notes
Read the Installation Poster
The Quick-Start installation poster describes how to install your HP drive.
Follow the instructions on the poster and refer to this chapter if you need
additional information about:
Introduction to SCSI devices
■
How to set the SCSI ID on your HP drive
■
How to set the termination on your HP drive
■
How to connect an audio cable
■
Introduction to SCSI1 Devices
SCSI (pronounced scuzzy) devices are peripherals like hard drives, CDROMs, scanners, etc. that exchange information with the computer using
a specific set of rules.
A SCSI device communicates with the computer through a SCSI card (or a
SCSI controller on the motherboard). There can be up to seven
attached to a single card forming a SCSI chain. Depending on the type of
SCSI card the devices can be external, internal, or both.
Here is an example of a chain:
1. SCSI stands for Small Computer System Interface
2. 15 devices for SCSI Wide
2
devices
5
6
How to Set the SCSI ID
The SCSI Card
A SCSI card (not included) and its software must be installed and
functioning properly before installing the new drive. Consult the
documentation that came with your SCSI card or your computer for
details.
If you purchase a SCSI card (also known as a host adapter or SCSI board)
for your computer make sure it is:
PCI Bus
■
SCSI-2
■
The SCSI Devices
SCSI IDs
Each device in a SCSI chain must have a different identifying number
between 0 and 7 called the SCSI ID (SCSI ID 7 is usually reserved for the
SCSI card). The SCSI ID for internal devices is often set by placing or
removing small caps called jumpers over pairs of pins on the back of the
device.
Termination
The SCSI devices at either end of a chain must be terminated so the
computer knows that there are no more devices in the chain. Internal
devices are often terminated by placing a jumper on the device’s
termination pins.
If you do not have any external devices, the SCSI card itself is one end of
the chain and must be terminated. Most newer SCSI cards adjust their
termination automatically.
How to Set the SCSI ID
Why might I need to change the SCSI ID?
A SCSI card may have several devices attached to form a SCSI chain. Each
device in the chain must have a different SCSI ID. You will need to
change the SCSI ID on the HP drive if the ID set at the factory is already
in use by another device.
How to Set the SCSI ID
What SCSI ID should I use for the HP drive?
When you place Software Disc 1 in your CD-ROM and click Start
Installation, the software will check your system and recommend a
SCSI ID you can use on the HP drive.
Example:
SCSI ID 3 is available.
Alternatively, if you have already installed the software, you can get a list
of all the detected SCSI devices in your computer and the IDs they use.
Click the Start button on your taskbar, select Programs, HP CD-
Writer Plus or HP DVD Writer, Utilities, and select List SCSI
Devices. Choose an available SCSI ID for your HP drive.
Example:
The following SCSI devices were detected:
0 --------------> Hard drive
1 --------------> CD-ROM
4 --------------> Tape drive
7 --------------> SCSI card
7
You could use SCSI ID 2, 3, 5, or 6 for your HP drive.
How do I set the SCSI ID on the HP drive once I know which SCSI ID to use?
Three pairs of pins labeled ID1, ID2, and ID4 appear on back of the HP
drive. The positions of small caps (or jumpers) on the these pins
determines the device’s ID. Jumpers can be pulled off or replaced with
needle-nose pliers.
.
View of the back of the drive showing pins ID1, ID2, and ID4 used to set the SCSI ID.
8
Find the SCSI ID you will use on the graphic below and notice which
pairs of pins are to have jumpers and which will not.
How to Set the Termination
ID4
ID2
SCSI ID
0
Usually reserved for a hard drive
1
Usually reserved for a hard drive
2
3
Depiction of SCSI IDs: IDs are defined by the placement of jumpers on the ID1, ID2, and ID4
pins on back of the drive.
ID1
SCSI ID
4
5
6
7
Usually reserved for the SCSI card itself
ID4
ID2
ID1
Pull off or place jumpers on the ID1, ID2, and ID4 pins on the back of the
drive so that they match the graphic for the ID you will use. If you have
an extra jumper you may store it on the set of pins labeled SPARE.
How to Set the Termination
What does termination mean?
Think of a pipe full of water. The pipe needs to have caps at both ends to
prevent the water from spilling out. The termination on a SCSI device is
analogous to the cap on the pipe. For a chain of SCSI devices to work
properly the devices at the ends of a SCSI chain need to be terminated.
Devices that are not at the ends of the chain must not be terminated.
How to Set the Termination
How do I terminate the HP drive?
To terminate the HP drive place a jumper over the pins labeled ACTIVE
TERM on back of the drive. A jumper is a small cap that connects the
pins, and can be pulled off or replaced with needle-nose pliers.
View of the back of the drive showing termination pins labeled ACTIVE TERM.
Should I leave on or remove the jumper on the ACTIVE TERM pins?
LEAVE the jumper on the ACTIVE TERM pins if:
9
The HP drive is the only device connected to the SCSI card
■
OR
The HP drive is the last of several devices in a chain connected to one
■
SCSI card
NOTE: If the new drive is the last of several devices in a chain, disable the
termination on the device that was previously at the end of the chain. See the
documentation provided with that device to see how to disable the termination.
REMOVE the jumper from the ACTIVE TERM pins if:
The HP drive is connected between two other SCSI devices
■
OR
The HP drive is connected between a SCSI device and the SCSI card
■
10
How to Set the Termination
Examples:
HP drive is the only device attached to the SCSI card:
SCSI card HP drive
LEAVE jumper
Terminated
on ACTIVE TERM
pins
HP drive is installed at the end of SCSI chain:
SCSI card
Term inated
*
SCSI device
Not terminated
Disable the termination on a device
that was previously the end of the chain.
HP drive
*
LEAVE jumper
on ACTIVE TERM
pins
HP drive is installed in the middle of SCSI chain:
SCSI card
HP drive
REMOVE jumper
Term inated
from ACTIVE TERM
pins
Graphic representation of SCSI chains. The devices at the ends of the chains are terminated.
If you previously had only external SCSI devices:
If you previously had only external SCSI devices and the HP drive is the
first internal device in the chain, you may have to remove or disable the
termination on the SCSI card. While most newer SCSI cards adjust
automatically, consult the documentation that came with your card to
find out if you must disable the termination manually.
External SCSI device
Terminated
SCSI card
Not terminated *
Most newer SCSI cards adjust the termination automatically
*
SCSI device
Terminated
HP drive
LEAVE jumper
on ACTIVE TERM
pins
How to Connect an Audio Cable
MPC-2 connector
Audio
cable
Graphic representation of a SCSI chain with an external device.
How to Connect an Audio Cable
Should I connect an audio cable?
You do not need an audio cable to use your HP drive. The audio cable is
used only for listening to music CDs through your computer’s sound
system. When the HP drive records data, it uses the data cable, not the
audio cable.
Even if you do not have an audio cable connecting the HP drive to a
sound card, you can still hear sound through speakers or earphones
plugged into the audio connector on the front of the drive.
Can I connect more than one device to my sound card?
Check your sound card (see tips below) to see if it has more than one
connector for audio cables.
If your sound card has only one connector, you may want to unplug the
■
audio cable from your CD-ROM and connect it to your new drive.
11
If your sound card supports more than one device,
■
leave your CD-ROM connected to the sound card,
and connect your new drive with another audio
cable. If you need to purchase an audio cable from
your computer vendor, be sure to identify the type
of sound card you have and specifiy an MPC-2
connector at the drive.
How do I connect an audio cable?
Plug the MPC-2 connector on the audio cable into the Audio Out
opening on the back of the HP drive. Next, connect the other end of the
audio cable to the sound card inside your computer
Tips for connecting an audio cable to the sound card
Identify the sound card.
■
To identify the sound card look for microphone and speaker connectors
on the back of your computer. The circuit board inside the computer
attached to the microphone connectors is the sound card.
Identify the audio connectors on the sound card.
■
12
How to Connect an Audio Cable
The audio connectors have four prongs and are often on the outer edge
of the sound card. On many sound cards the connectors for the audio
cable are labeled CD IN.
Connect the audio cable.
■
The audio cable may connect horizontally or vertically to the sound card.
The connectors only fit one way. If a connector doesn’t fit, try turning it
around.
Some sound cards have more than one audio cable connector. Try using a
■
different connector on your sound card if you get no sound when you
turn your computer back on.
About Making CDs
When Should I Use CD-R (Recordable or Write-Once) Discs?
Files copied to a CD-R disc are permanently recorded on the disc. The
space the files occupy on the disc cannot be used for anything else.
Use CD-R discs to:
Share your CDs with users that have standard CD-ROM drives
■
Make audio CDs
■
Permanently save files
■
When Should I Use CD-RW (ReWritable) Discs?
With CD-RW discs you can write, erase, and rewrite files easily from your
software applications or from the Windows Explorer. Since not all CDROM drives can read CD-RW discs, these discs are better suited for use on
your own computer.
Use CD-RW discs to:
Save work in progress such as presentations and documents
■
Make weekly archives of files on your hard drive
■
Transport files between the office and home if you have a CD-Writer
■
Plus at each location, or have an external CD-Writer Plus to use on
your computers
13
14
How do I Make CDs That Can be Read on Other Computers?
How do I Make CDs That Can be Read
on Other Computers?
Use the Easy CD Creator (Data) software and CD-R discs when you want
to create CDs you can share with other users, for example if you want to
send the CD to your co-workers.
Virtually all CD-ROM drives and operating systems (Windows 95,
Windows 98, Windows NT, Windows 3.x, and DOS) can read CD-R discs
made with Easy CD Creator (Data).
To start the Easy CD Creator (Data) software insert a blank CD-R disc in
the CD-Writer Plus. From the screen that appears select the option that
reads: Make a data CD that is the most compatible with other
CD-ROM drives.
When is the DirectCD Software Useful?
With DirectCD you can simply drag and drop files onto the CD-Writer
Plus icon to make CDs. Use DirectCD when you want to create data CDs
(not audio) to use on your own computer.
When you save to a disc within a software application or Windows
Explorer, Direct CD copies the file directly to the disc.
DirectCD allows you to organize CD-R discs when you eject them so they
can be read by most CD-ROM drives under Windows 95, Windows 98,
and Windows NT 4.0 Service Pack 3 or later.
To prepare a disc for use with DirectCD software insert a blank disc in the
CD-Writer Plus. From the screen that appears select the option that reads:
Make a data CD the easiest way.
How do I Make Audio CDs?
Use Easy CD Creator (Audio) and CD-R discs to create audio CDs.
To start the Easy CD Creator (Audio) software insert a blank CD-R disc in
the CD-Writer Plus. From the screen that appears select the option that
reads: Make a music CD.
Can I Avoid Swapping Audio CDs In and Out of the Drive?
15
Can I Avoid Swapping Audio CDs In and
Out of the Drive?
Making an audio CD may involve swapping CDs in and out of drives
many times. For example, if you make the CD using your CD-Writer Plus
as both the source and destination drive, you will need to swap CDs
every time a new track is copied to the CD-Writer Plus drive.
To minimize the number of times you swap CDs:
1. Copy the tracks to your hard drive using Easy CD Creator. This is
called pre-recording audio tracks to wave files.
Approximately 10 MB of space on the hard drive are required for each
minute of music.
2. Once all the tracks are on your hard drive, copy them to the CD using
Easy CD Creator.
The User’s Guide provides a step by step description of how to copy the
audio tracks to the hard drive and then on to a CD. Click Start on the
taskbar, point to Programs, HP CD-Writer Plus, Information, and
select User’s Guide. Select Making Music CDs and go to the section
called Pre-recording Audio Tracks to Wave Files. You can view this
information through your web browser.
Can I Use the New 80 Minute Audio CDs?
HP does not currently support the new 80 minute audio CDs even
though the HP CD-Writer Plus and the included software are capable of
using them. The manufacturing process for creating 80 minute CD-R
discs is extremely difficult and the resulting discs do not consistently
meet HP’s standards for reliability at the time of this printing.
16
Can I Use the New 80 Minute Audio CDs?
HP Disaster Recovery
HP Disaster Recovery is an application that will help you to recover your
data and operating system after a hard-drive failure. It is important that
you create a Disaster Recovery Set as soon as possible. Should a disaster
occur, the information in the Disaster Recovery Set will enable you to
return your system to the state it was in at the time you created your
Disaster Recovery Set.
Getting Started
The first step in securing the data on your system is creating the Disaster
Recovery (DR) Set. The DR Set will contain the information necessary to
recover your system. A new DR Set should be created when new hardware
or software has been added to your system, or if many changes have been
made to your files since the last DR Set was created.
The Disaster Recovery Wizard will guide you through the steps required
to create the DR Set with easy-to-follow instructions for protecting your
valuable data. Once the DR Set has been created, it will allow you to
recover your system should your hard-drive fail, even if your Windows
operating system will not start.
When you install HP Disaster Recovery, the program and its folder are
added to the Windows Start Menu.
What you will need
To create the Disaster Recovery Set, you will need the following items:
17
18
Getting Started
For Windows 95 and Windows 98
One or more blank, formatted 1.44MB diskettes*
■
One or more blank HP CD-R/CD-RWs*
■
Windows 95/98 installation CD or install set
■
What is an install set?
An install set is the list of files used to
install a product or operating system. Computers shipped with preinstalled operating systems (i.e. Windows 95/98) may not include a
Windows installation CD. In this case, HP Disaster Recovery will
require your Windows install set to create the Disaster Recovery Set.
For Windows NT
Four (4) blank, formatted 1.44MB diskettes
■
One or more blank HP CD-R/CD-RWs*
■
Windows NT installation CD
■
*The number of diskettes and CD-R/CD-RWs required will depend on the
amount of data on your system.
Creating the Disaster Recovery Set
To create your Disaster Recovery Set:
1. Click the Start button located on the Windows taskbar. Select
Programs, HP CD-Writer Plus, HP Disaster Recovery, then select
Disaster Recovery.
HP Disaster Recovery Wizard appears.
2. Follow the instructions on the Wizard screens to create your Disaster
Recovery Set.
It is recommended that you label your diskettes and CD(s) when
prompted in the Wizard, and store them in a safe place. A new DR Set
should be created when new hardware or software has been added to
your system, or if many changes have been made to your files since the
last DR Set was created.
Partitioning Your Drive(s)
In the event that you must perform a recovery, HP Disaster Recovery will
require that you partition your new drive(s) to the same settings as were
Getting Started
19
set before the drive failure. In order to do this, it may be helpful to make
a record of your current partition settings on paper and keep an updated
record of these settings with each DR Set.
What is a partition?
disk. One physical hard disk may be partitioned into two or more
logical hard-drives.
To make a record of your partition settings:
1. Double-click the My Computer icon located on your desktop.
The My Computer Window appears.
2. Select Details from the View menu.
A list of drive types will appear under the Ty pe heading, to the right of
your drive letter.
3. Under the Name heading, right-click on the drive letter listed as a Local
Disk, then select Properties.
The selected drive’s Properties dialog box appears.
4. Write down the information displayed in the Type dialog.
5. Write down the information displayed in the Capacity dialog.
A partition is a logical section of your hard
6. Repeat steps 3-5 for each Local Disk on your computer.
Testing your Disaster Recovery Set
After you have created the DR Set, you will be asked if you would like to
test the DR Set. Testing the DR Set is very similar to performing an actual
recovery; however, be sure to stop testing when instructed to do so. This
test is to verify that your drive is responding properly.
To test your Windows 95/98 Disaster Recovery Set:
1. Follow steps 1 through 8 in the Windows 95 and Windows 98 section of
“Recovering Your Data.”
WARNING: Be sure to discontinue testing the DR Set when instructed to do so.
By proceeding with the recovery process, you would be recovering the data from
the CD which would overwrite the data on that drive.
20
Recovering Your Data
2. If you do not receive the messages listed in the steps for data recovery,
follow the directions for creating another Disaster Recovery Set. See
“Creating the Disaster Recovery Set” on page -18.
To test your Windows NT Disaster Recovery Set:
1. Follow steps 1 through 8 in the Windows NT section of “Recovering Your
Data.”
WARNING: Be sure to discontinue testing the DR Set when instructed to do so.
By proceeding with the Disaster Recovery Wizard, you would be recovering the
data from the CD which would overwrite the data on that drive.
Recovering Your Data
If you are certain that you have lost your data due to a major system
problem, such as a hard-drive failure, it will be necessary to recover your
data by using your most recent Disaster Recovery Set.
HP Disaster Recovery uses the data located on your Disaster Recovery Set
to restore your files and other vital system information to your new or
replaced hard-drive.
For Windows 95 and Windows 98
The Disaster Recovery process for Windows 95 and Windows 98 takes
place in DOS. A series of screens will appear in DOS and prompt you to
insert the media from your Disaster Recovery Set.
What is DOS?
your Windows 95/98 Startup Disk.
To recover your data:
1. You should first decide if another recovery method is possible. For
example, if the problem appears to be associated with the Windows
operating system, such as a corrupt registry, try to recover by following
the steps outlined in your Microsoft Windows User’s Manual before
attempting the following procedures. If you have determined that a harddrive failure has occurred, proceed to Step 2.
DOS is a simple operating system that resides on
Recovering Your Data
21
2. Replace any damaged hard-drives with comparable drives.
In order to recover all of your information, HP Disaster Recovery must
have at least as much hard disk space as existed before the drive failure.
3. Insert the Windows Startup Disk (diskette #1 of the DR Set) into the 3.5”
floppy drive from which your computer boots, and restart your
computer.
A DOS screen appears.
4. If a Windows Startup Diskette #2 was created (not all systems require the
creation of this diskette), insert Diskette #2 into the 3.5” floppy drive
from which your computer will boot.
5. At the prompt, type
A:\README then press Enter.
The README.TXT appears.
+
6. After reading the text, press Alt
F, then press X to exit the editor.
It may be necessary to prepare your hard disk using the following tools
which are located on the Disaster Recovery Diskette:
FDISK—Re-partitions your hard disk
■
FORMAT—Formats one or more partitioned drives
■
SYS—Installs the system boot files onto the hard disk
■
NOTE: For instructions on the use of these utilities, please refer to your
operating system user manual or contact Microsoft.
7. At the prompt, type A:\RECOVER
and press Enter. Your DR files will
be copied from the diskette to your hard-drive.
The following message should appear:
Please insert Disaster Recovery CD #1 into your
HP CD-Writer Plus.
8. Insert Disaster Recovery CD #1 into your HP CD-Writer Plus drive, then
press Enter.
NOTE: If your Disaster Recovery Set consists of more than one CD, you will be
prompted to insert each of the CDs in the order they were created.
The following message should appear:
22
Recovering Your Data
Test successful. To continue your recovery,
select RECOVER.
If you are testing, select EXIT.
9. To continue recovering your system, press F5.
Or,
To exit the Disaster Recovery process, press F10, remove any diskettes or
CDs from your drive(s) and restart your computer.
WARNING: If you are just performing a test of your Disaster Recovery Set, the
test is now complete. Do not continue past this step. Please remove any
diskettes and CDs from your drive(s) and restart your computer.
The following message should appear:
Select the volume that you wish to recover.
Drive C: [Volume C Name]
Drive D: [Volume D Name]
NOTE: If you have only one drive, it will be automatically selected for recovery
and this screen will not be displayed.
10. Select the volume that you wish to recover by highlighting the volume
using the Up and Down arrow keys, then pressing Enter.
You will then be asked to confirm your selections before recovering your
information.
11. Press Enter
previous screen(s) and make a different selection.
NOTE: If Disaster Recovery CD #1 is not in your HP CD-Writer Plus, you will
be prompted to insert it at this time.
HP Disaster Recovery will now begin recovering your system.
The recovery process will take some time to complete, depending upon
the amount of data you are recovering. You will be prompted to insert
the CDs in the order they were created.
12. Once the volume has been recovered, a summary of the process will be
displayed. To exit this screen, press Enter. If there is more than one
volume to be recovered, you may select it at this time.
to confirm your selections, or press Esc to return to the
Recovering Your Data
After recovering the volume(s), you may wish to view the REPORT.TXT
file which contains a text summary of the files that could not be
recovered. If you wish to view this file, you must first exit the program by
pressing Esc twice, then type EDIT REPORT.TXT
+
text, press Alt
on files that could not be recovered, see “Files Not Recovered” on page 1-
9.
Your recovery is complete. Remove any diskettes and CDs from your
drive(s) and restart your computer.
NOTE: It may be necessary to restart your computer more than once if any
hardware in your system has changed since your DR Set was created.
F, then press X to exit the editor. For more information
After reading the
.
23
For Windows NT
The Disaster Recovery process for Windows NT begins with a minimal
install of the Windows NT Workstation, performed from the Disaster
Recovery Set.
HP Disaster Recovery screens will display messages instructing you when
to insert the diskettes and CD(s) from your Disaster Recovery Set. Once
the Setup portion of the minimal install has been completed, the Disaster
Recovery Wizard will appear and guide you through the rest of the
recovery process.
To recover your data:
1. You should first decide if another recovery method is possible. For
example, if the problem appears to be associated with the Windows
operating system, such as a corrupt registry, try to recover by following
the steps outlined in your Microsoft Windows User’s Manual before
attempting the following procedures. If you have determined that a harddrive failure has occurred, proceed to Step 2.
2. Replace any damaged hard-drives with comparable drives.
In order to recover all of your information, HP Disaster Recovery must
have at least as much hard disk space as existed before the drive failure.
3. Insert the Windows NT Workstation Setup Boot Disk (diskette #1 of the
DR Set) into into the 3.5” floppy drive from which your computer boots,
and restart your computer.
You will be guided through a partial NT installation.
24
Recovering Your Data
4. When prompted, insert Windows NT Workstation Setup Disk #2 into the
3.5” floppy drive from which your computer boots..
The NT Setup screen should now appear.
5. Choose Express Setup (recommended) or Custom Setup from the NT
Setup screen.
Express Setup—Should be selected if you do not need to partition
■
any drive(s), or if you are testing your DR Set. Select this option by
pressing Enter
Custom Setup—Should be selected if your primary partition needs
■
.
to be set up, or if your backup device is not located. Also, if the SCSI
card your device is attached to is not detected, you will need to go
through a Custom Setup with your Controller Card Installation
Diskette. Select this option by pressing C
on your keyboard.
You should attempt to partition any new drive(s) to the same settings as
were set before the drive failure. In order to partition your drive(s), select
Custom Setup and follow the instructions on your screen. Only the
boot drive and the NT installation drive need to be partitioned at this
time. You will be able to partition and format other drives at a later time
through the Disk Administrator in the HP Disaster Recovery process.
After proceeding through an Express or Custom Setup, you will be
prompted to insert the remaining diskettes and CDs from your Disaster
Recovery Set.
6. When prompted, insert Windows NT Workstation Setup Disk #3 into the
3.5” floppy drive from which your computer boots.
7. When prompted, insert your Windows NT installation CD into your HP
CD-Writer Plus drive.
8. When prompted, insert Windows NT Workstation Setup Disk #4 into the
3.5” floppy drive from which your computer boots.
When Setup has finished copying files to your hard disk, you will be
prompted to remove any floppy diskettes and CDs from your drive(s) and
restart your computer. Once you have restarted your computer, the HP
Disaster Recovery Wizard should appear and guide you through the rest
of the recovery process.
WARNING: If you are just performing a test of your Disaster Recovery Set, the
test is now complete. When the HP Disaster Recovery Wizard appears, it is an
indication that your drive is responding properly to your current Disaster
Recovering Your Data
25
Recovery Set. Click
drive(s) and restart your computer. If you are performing an actual recovery,
proceed to the next step.
9. Follow the instructions on the Wizard screens to complete the Disaster
Recovery.
When the Disaster Recovery is complete, the HP Disaster Recovery
Wizard will report that your data was either successfully recovered, in
which case you may remove any diskettes and CDs from your drive(s)
and restart your computer, or a Report button will appear.
If a Report button does appear on the Wizard screen, click on Report to
view any files that could not be recovered. For more information on any
files that could not be recovered, see the following section: “Files Not
Recovered”.
Cancel
to exit, remove any diskettes and CDs from your
Files Not Recovered
HP Disaster Recovery will report any file(s) that could not be recovered,
along with a brief explanation for the reason the file(s) could not be
recovered in the REPORT.TXT file.
To view this file:
For Windows 95/98—After recovering the volume(s), you must first
exit the program by pressing Esc twice, then type EDIT REPORT.TXT
+
After reading the text, press Alt
For Windows NT—When the recovery is complete, the final Wizard
screen will display a Report button if there were any files that could not
be recovered. Click on Report to view this file.
Busy Files—If any files were inaccessible at the time you created
■
your Disaster Recovery Set, or at the time of the recovery process,
these files will be listed in the Report file as not having been
recovered.
Damaged Media—If the media containing your Disaster Recovery
■
Set is damaged, some of the data on that media may not be
recoverable. Any files that could not be recovered due to damaged
media will be listed in the Report file. To recover these files, close all
running applications and use an older Disaster Recovery Set to
perform another recovery.
F, then press X to exit the editor.
.
26
Recovering Your Data
Damaged hard-drive—If the hard-drive you are recovering to is
■
damaged, some files may not be recoverable. Any files that could not
be recovered due to a damaged hard-drive will be listed in the Report
file. Replace or fix the current hard-drive and perform another
Disaster Recovery.
Not Enough Disk Space to Restore—In order for HP Disaster
■
Recovery to recover all of your information, there must be at least as
much disk space on the hard-drive to which you are recovering, as
existed on the hard-drive from which you created your DR Set. If your
current drive does not contain enough disk space, certain files will be
listed as not having been recovered.
To perform a complete recovery:
Re-partition your hard-drive(s) to accommodate your data and
perform another Disaster Recovery.
Or,
Replace your current hard-drive with a larger hard-drive and perform
another Disaster Recovery.
Solving Installation Problems
If you need further assistance after reviewing this chapter, contact HP
Customer Care directly by calling the appropriate telephone number
from the list beginning on page 38.
Things to Try First
Try the following suggestions if your HP drive does not appear under
Windows Explorer once you have completed the installation. If the
problem persists, see the Installation Troubleshooting section below.
Make sure the computer is plugged in and that each device has power.
■
Turn off the computer’s power, wait 20 seconds, then turn it on again.
■
Run the HP CD-DVD Toolbox (only available in English) to get
■
troubleshooting help. Click the Start button on your taskbar, select
Programs, HP CD-Writer Plus or HP DVD Writer, and click HP
CD-DVD Toolbox.
Installation Troubleshooting
For any suggestions below that requires you to remove the computer’s
cover, first shut down and unplug your computer.
Touch something metallic (the edge of a metal desk, a file cabinet, or an
unpainted part of your computer’s case) to discharge static electricity before
touching anything inside your computer. Static electricity can damage your
computer’s internal parts.
27
28
Installation Troubleshooting
Ejecting a Stuck CD.
You can eject a stuck CD even when your drive’s power is off. Use this
procedure only if the normal eject functions do not work!
Straighten a standard paper clip.
■
Insert one end of the straightened paper clip into the emergency eject
■
pinhole on the front panel of the drive.
Apply steady, gentle pressure until the drive door begins to open.
■
Gently pull the drive door open and remove the CD.
■
If you cannot open the tray, unplug the CD-Writer Plus’ power cable,
■
plug it in again, and repeat the steps above.
Make sure the HP drive is receiving power.
Open and close the HP drive’s tray to confirm that the drive is
■
receiving power.
If the drive is not receiving power, check that a power cable is plugged
■
into the rear of the drive.
Swap the power cable to the drive with a power cable going to
■
another device you know is working.
Make sure the data cable going from the new drive to the SCSI
card is connected at both ends.
Unplug the data cable that goes from the new drive to the SCSI card
■
at both ends and reconnect it.
Double-check each connector along the data cable and straighten any
■
bent pins. The connectors are inserted properly when all pins are
covered and the colored stripe on the side of the data cable lines up
with PIN-1 of each connector.
If you have an identical data cable used for another working SCSI
■
device, swap cables to make sure that you don’t have a bad data cable.
Make sure the SCSI card is working.
Make sure the SCSI adapter card and any other expansion cards are
■
firmly seated.
In Windows 95/98 right click My Computer, choose Properties,
■
and select the Device Manager tab. Double-click on SCSI
Installation Troubleshooting
Controllers. Your SCSI card should be listed. If an X or exclamation
mark appears above it see below.
In Windows NT click the Start button on your task bar, select
Settings, and Control Panel. Double-click on SCSI Adapters.
Your SCSI card should be listed.
If your SCSI controller is not listed and you have one installed, see the
■
documentation that came with the SCSI card or contact the
manufacturer to find out how to fix it. If you do not have a SCSI card
you will need to purchase and install one.
In Windows 95/98 if an X or an exclamation appears over the SCSI
■
card icon, disconnect the new drive and restart your computer. If the
X or exclamation mark does not disappear see the documentation for
the card or contact the manufacturer to get it working. There may be
a resource conflict with other devices in the computer. If the X or
exclamation mark disappears when you disconnect the HP drive and
restart the computer, the problem could be an ID conflict. Make sure
each SCSI device has a different SCSI ID (see below).
Make sure the new drive has a unique SCSI ID.
A SCSI card may have several devices attached to form a SCSI chain.
Each device in the chain must have a different ID.
29
To obtain a list of the SCSI devices in your computer and the IDs they
■
use click the Start button on your taskbar, select Programs, HP
CD-Writer Plus or HP DVD Writer, Utilities, and select List
SCSI Devices. Make sure the SCSI ID on the new drive is not used by
any other SCSI device.
To learn how to change the SCSI ID on the new drive see page 8.
■
Make sure the devices in the SCSI chain are terminated
correctly.
The devices at both ends of a SCSI chain must be terminated. The
devices in the middle of the chain must not be terminated. (SCSI
devices have jumpers or resistors that can be removed to change a
device from terminated to not terminated.)
The new drive comes with a jumper on the pins labeled ACTIVE
TERM in back of the drive. This makes the drive a terminated device.
LEAVE ON the ACTIVE TERM jumper if:
The new drive is the only device connected to the SCSI card
■
OR
30
Installation Troubleshooting
The new drive is the last of several devices in a chain connected to
■
one SCSI card. In this case remove the termination in the device that
was previously at the end of the chain. See the documentation
provided with the device to learn how to disable the termination.
REMOVE the ACTIVE TERM jumper if:
The new drive is connected between two existing SCSI devices, or
■
between a SCSI device and the SCSI card. Since the drive is not the
last device in the chain it must not be terminated.
More information on device termination is available on page 8.
Make sure the SCSI card is terminated correctly.
Like other devices in a SCSI chain the card itself must have the
appropriate termination. Most SCSI card are terminated when
shipped.
If you previously had only external SCSI devices and the new drive is
■
the first internal device in the chain, you may have to remove or
disable the termination on the SCSI card. While most newer SCSI
cards adjust automatically, consult the documentation that came
with your card to find out if you must disable the termination
manually.
Check the SCSI cabling.
The total length of cabling in a SCSI chain should not exceed 6 meters
(about 20 feet). However, problems may appear before reaching these
limits.
If you are using more than 4 meters (13 feet) of cable, remove some of
■
the devices in the SCSI chain to see if the new drive starts working
correctly. If it does, try using shorter cables if possible. If shorter
cables do not solve the problem you may need to get an additional
SCSI card to handle some of the devices.
Make sure your computer meets the minimum system
requirements.
Does your computer meet the minimum system requirements? (See
■
Minimum System Requirements in the electronic User’s Guide or on
the box.)
Installation Troubleshooting
Check the Readme file, the electronic User’s Guide, online
information resources, and diagnostic software.
Check the Readme file that came with the HP drive. To view the
■
Readme file, click the Start button on your taskbar, select
Programs, HP CD-Writer Plus or HP DVD Writer,
Information, and select Readme.
The electronic User’s Guide contains additional troubleshooting
■
information. To view the User’s Guide, click the Start button on your
taskbar, select Programs, HP CD-Writer Plus or HP DVD
Writer, Information, and select User’s Guide.
Visit the HP CD-Writer web site at http://www.hpcdwriter.com and
■
click on Technical Support to get immediate access to a wealth of
up-to-date information 24 hours a day, seven days a week.
Advanced users may want to use the diagnostic tool provided for the
■
drive. Click on the Start menu on the taskbar, then select
Programs, HP CD-Writer Plus or HP DVD Writer, Utilities,
and Diagnose.
31
32
Installation Troubleshooting
Customer Support
HP Customer Care Online www.hpcdwriter.com
Visit the HP CD-Writer web site at http://www.hpcdwriter.com and click
on Technical Support to get immediate access to a wealth of up-to-
date information 24 hours a day, seven days a week. You will find
troubleshooting documents, maintenance and efficiency tips, ideas for
using your products and much more.
Your Local Reseller
If you need help with your drive, your local reseller has the latest
information regarding HP products and services and can provide support
under HP’s comprehensive menu of reseller services. If your reseller is not
able to help, you can obtain support from HP directly. The list of
telephone numbers begins on page 38.
33
34
HP Customer Care by Phone
HP Customer Care by Phone
Phone Support During Warranty
During the warranty period telephone support is provided free of charge
and only long-distance charges apply. The list of telephone numbers
begins on page 38.
After the Warranty
After the warranty period support is still available for a per-incident fee.
The list of telephone numbers begins on page 38.
Before You Call HP
Check the troubleshooting tips provided in this Installation Supplement
■
and the electronic User’s Guide.
If you received an error message, write it down before you call.
■
Make sure you are at your computer and have your drive installed when
■
you call.
Gather the information in the table below.
■
The diagnostic utility provides most of the information. Click Start on
the taskbar, then select Programs, HP CD-Writer Plus or HP DVD
Writer, Utilities, and Diagnose. Select the drive and then click on the
Drive Data tab. For help finding information not provided by the
diagnostic utility see the next page.
Information (Help on page 35) For your computer
Drive series number
Drive firmware version
Drive serial number
Before You Call HP
Information (Help on page 35) For your computer
Computer brand and model
Operating system and version? Windows 95, Windows 98, or
Windows NT 4.0
Version Number:
(for NT) Service Pack Number:
Amount of memory installed
Other CD-ROM or DVD-ROM
drives? yes/no
(If yes, list them)
Sound card? yes/no Type:
SCSI card brand/model
SCSI card settings Input/Output Range (I/O):
Interrupt Request (IRQ):
Direct Memory Access (DMA):
Other SCSI devices connected? yes/
no
(If yes, list them)
35
Passed Drive Self-Diagnostics test?
yes/no
Where to Find This Information
Drive series number
The drive’s series number appears on the front of the new drive. Example:
7500 Series
Drive firmware version
Drive information, including firmware version, can be found by clicking
on the Start menu on the taskbar, then selecting Programs, HP CDWriter Plus or HP DVD Writer, Utilities, and Diagnose. Select the
drive and then click on the Drive Data tab. The firmware version is
listed in the FW Rev dialog box. Example: Firmware: 1.0
36
Before You Call HP
Drive serial number
The HP drive serial number appears on the underside of the tray as well
as on the main label on the top of the drive.
You can also obtain the drive serial number by clicking on the Start
menu on the taskbar, then selecting Programs, HP CD-Writer Plus or
HP DVD Writer, Utilities, and Diagnose. Select the drive to check
and then click on the Drive Data tab. The drive serial number is among
the information displayed.
Computer brand and model
The computer brand appears on the front of your computer and in the
documentation that came with your computer. Example: HP Pavilion 8490
Operating system and amount of memory (RAM) installed
In Windows 95 and Windows 98, from the Start menu on the taskbar,
select Settings and then Control Panel. Double-click on System.
Select the General tab. The version number appears below Microsoft
Windows 98, and the amount of memory installed is displayed in the
lower part of the screen. Example: 4.10.1998 and 128.0 MB RAM
In Windows NT (while signed on as Administrator), from the Start menu
on the task bar, select Programs, Administrative Tools (Common),
and Windows NT Diagnostics. Select the Versi o n tab and write down
the version number and service pack number; for example: 4.00.1381 and
Service Pack 3. Then select the Memory tab and write down the amount
of memory listed under Physical Memory - Total; for example: 32 MB RAM
Other CD-ROM or DVD-ROM drives
In Windows 95 and Windows 98, from the Start menu on the taskbar,
select Settings and then Control Panel. Double-click on System.
Select the Device Manager tab. Double-click on CDROM. Write down
the names of the devices that are displayed. Example: Toshiba DVD-ROM
SD-M1202
In Windows NT from the Start menu on the taskbar, select Settings and
then Control Panel. Double-click on SCSI Adapters. Look for CDROMs or DVD-ROMs in the computer by double-clicking the entries
displayed. Example: Toshiba CD-ROM XM-6102B
Before You Call HP
Sound card
In Windows 95 and Windows 98 from the Start menu on the taskbar,
select Settings and then Control Panel. Double-click on System.
Select the Device Manager tab. Double-click on Sound, video, and
game controllers. Write down the names of the devices that are
displayed. Example: Sound Blaster
In Windows NT from the Start menu on the taskbar, select Settings and
then Control Panel. Double-click on Multimedia, select the Devices
tab, and double-click Audio Devices. The sound card is listed under Audio
Devices. Example: Sound Blaster
SCSI card brand/model and SCSI card settings
In Windows 95 and Windows 98 from the Start menu on the taskbar,
select Settings and then Control Panel. Double-click on System.
Select the Device Manager tab. Double-click on SCSI Controllers.
Double-click on the SCSI card name, and then click on the Resources
tab. Example: Adaptec 1520, Input/Output Range 110-11F, Interrupt Request
11, Direct Memory Access 7
In Windows NT from the Start menu on the taskbar, select Settings and
then Control Panel. Double-click on SCSI Adapters. Select the SCSI
card for which you want information and click on Properties. The
CardInfo tab provides the card’s manufacturer, and the Resources tab
provides the card settings. Example: Adaptec 1520, Input/Output Range 110-
11F, Interrupt Request 11, Direct Memory Access 7
37
Other SCSI devices
Click the Start button on your taskbar, select Programs, HP CDWriter Plus or HP DVD Writer, Utilities, and select List SCSI
Devices. Write down the names and SCSI IDs of the devices that are
displayed.
Drive Self-Diagnostics test
Click Start on the taskbar, then select Programs, HP CD-Writer Plus
or HP DVD Writer, Utilities, and Diagnose. Select the drive and then
click on the Tests tab. Select Drive Self-Diagnostics and click
Perform Test.
The most recent diagnostic utility results are saved in C:/Program Files/
CD-Writer Plus/Diagnose/Logs as DRIVELOG.TXT and TESTLOG.TXT.
38
Telephone Numbers
Telephone Numbers
For telephone number updates:
http://www.hp.com/cpso-support/guide/psd/cscinfo.html
USA (Support available 24 hours a day, 7 days a week)
Literature and dealer referral. . . . . . . . . . . 970-635-1500
During warranty period (Support is provided free of charge during
warranty; your only cost is the long-distance charge.)
HP Customer Care . . . . . . . . . . . . . . . . . . 970-635-1500
After warranty period (Charges begin only when you connect to a
Customer Care representative. Prices are subject to change without notice.)
HP Customer Care. . . . . . . . . . . . . . . . . . . 800-810-0130
(Per incident fee of $25 US dollars charged to
Visa, MasterCard or American Express)
U.S. only Customer Care. . . . . . . . . . . . . . 900-555-1800
($2.50 per minute/maximum of $25. You must be 18 years
of age or have parental permission to call 900 numbers.)
Canada/Europe/Middle East/Africa/Latin America/Asia/
Pacific
Use the HP Customer Care numbers below during and after your warranty
period. Support is provided free of charge during warranty; your only cost is the
long-distance charge. A per-incident charge applies after the warranty period.
Canada (M-F, 8:00-20:00 Eastern Time)
HP Customer Care in English and French 905-206-4663
Europe/Middle East/Africa (M-F, 8:30-18:00 Central European Time)
Austria . . . . . . . . . . . . . . . . . . . . . . . . . . . 0711 420 10 80
Belgium
- Dutch . . . . . . . . . . . . . . . . . . . . . . . . . . . . 02 626 88 06
- French . . . . . . . . . . . . . . . . . . . . . . . . . . . . 02 626 88 07
Czech Republic . . . . . . . . . . . . . . . . . . . . . 02 613 07 310
Denmark . . . . . . . . . . . . . . . . . . . . . . . . . . . .39 29 40 99
Finland . . . . . . . . . . . . . . . . . . . . . . . . . . . . 02 03 47 288
France . . . . . . . . . . . . . . . . . . . . . . . . . . . . 01 43 62 3434
Germany . . . . . . . . . . . . . . . . . . . . . . . . . 0180 52 58 143
Greece (M-F, CET + 1hr) . . . . . . . . . . . . . . . 01 689 6411
Telephone Numbers
Hungary. . . . . . . . . . . . . . . . . . . . . . . . . . . . 01 343 0310
Ireland . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 01 662 55 25
Israel (M-F, CET + 1hr) . . . . . . . . . . . . . . . . 09 952 4848
Italy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 02 2 641 0350
Netherlands. . . . . . . . . . . . . . . . . . . . . . . . 020 606 87 51
Norway . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 11 62 99
Poland (M-F, CET + 1hr) . . . . . . . . . . . . . . 022 865 9999
Portugal . . . . . . . . . . . . . . . . . . . . . . . . . . . . 01 318 00 65
Russia (M-F, CET + 2 hrs) . . . . . . . . . . . . . 095 797 3520
South Africa (M-F, CET + 1hr) . . . . . . . . . . . 011 8061030
Spain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90 23 21 123
Sweden . . . . . . . . . . . . . . . . . . . . . . . . . . . . 08 61 92 170
Switzerland (French/Italian/German). . . 08 48 80 11 11
Turkey (M-F, CET + 1hr) . . . . . . . . . . . . . 0212 224 5925
United Kingdom . . . . . . . . . . . . . . . . . . . 0171 512 52 02
English language support for
other countries . . . . . . . . . . . . +44 171 512 52 02
Latin America
Argentina (M-F, 8:30-19:30) . . . . . (54) (11) 47 78 83 80
Brazil (M-F, 8:00-19:00) . . . . . . . . . . . (55) (11) 829 6612
Chile (M-F, 8:30-18:30) . . . . . . . . . . (56) (2) 800 360999
Mexico (M-F, 8:30-18:30) . . . . . . . (52) (5) 800 22 14700
. . . . . . . . . . . . . . . . . . . . . . . . . . . . (52) (5) 800 90 52900
Venezuela (M-F, 9:00-18:00) . . . . . . . . (58) (2) 207 8488
39
Asia/Pacific
Australia (M-F 9:00- 17:00 for
All Capital Cities) . . . . . . . . . . . . . (03) 8877 8000
China (M-F, 8:30-17:30) . . . . . Hotline (010) 6564 5959
Hong Kong (M-F, 9:00-17:00) . . . . . . . . . . . . 800 967729
India (M-F, 9:30-17:30) . . . . . . . . . . . . . (91) 11 6826035
Indonesia (M-F, 9:00-17:00) . . . . . . . . . . . . . . . 350 3408
Korea (M-F, 9:00-18:00, Sat. 9:00-13:00). (02) 3270 0700
. . . . . . . . . . . . . . . . . . . . . . . . . . 080 999 0700 (toll free)
Malaysia (M-F, 9:00-17:00) . . . . . . . . . . . . . . . . 295 2566
New Zealand (M-F, 9:00-17:00,
Auckland Time). . . . . . . . . . . . . . . . 0800 733 547
Philippines (M-F, 9:00-17:00) . . . . . . . . . . . . . . 867 3551
Singapore (M-F, 9:00-17:00) . . . . . . . . . . . (65) 272 5300
Taiwan (M-F, 8:30-20:00). . . . . . . . . . . . . (02) 2717 0055
Thailand (M-F, 9:00-17:00) . . . . . . . . . . . . . . . . 661 3900
Vietnam (M-F, 9:00-17:00) . . . . . . . . . . . . . . . . 823 4530
40
Returning a Drive
Returning a Drive
If your Hewlett-Packard product requires repair or replacement, call the
appropriate number for your country/region from the list beginning on page 38
to receive instructions.
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