HP (Hewlett-Packard) 840c User Manual

HP DeskJet 840C Series (USB) Printer User’s Guide for Macintosh
English
HP Customer Care
Thank you for buying an HP DeskJet printer. Because HP wants owning your printer to be a trouble-free experience, we back your purchase with award-winning service and support that includes:
HP Customer Care Online
HP Customer Care
Click your way to a quick solution! start for answers to questions about your HP DeskJet printer — 24 hours a day,
seven days a week.
If you have a modem connected to your computer and subscribe to an online service, or have direct access to the Internet, you can obtain a wide variety of information about your printer at the following web sites:
English: http://www.hp.com/support/home_products French: http://www.hp.com/cposupport/fr/ German: http://www.hp.com/cposupport/de Japanese: http://www.jpn.hp.com/CPO_TC/eschome.htm Portuguese: http://www.hp.com/cposupport/pt Spanish: http://www.hp.com/cposupport/es/
From
HP Customer Care Online
and
HP Customer Care Email
HP Customer Care Online
you can link to
.
HP Customer Care User Forums
is a great place to
HP Customer Care User Forums
Go online, anytime, and you will also find helpful user forums—a great source of ideas and suggestions for using your HP DeskJet printer. You can access the user
forums directly from
http://www.hp.com/support/home_products.
HP Customer Care by Phone
Call us direct and connect with a service technician who specializes in your product and who can typically answer your questions in one phone call. See
page 43 in this
User’s Guide
for phone numbers.
ii
Acknowledgments
Apple, the Apple logo, AppleTalk, ColorSync, the ColorSync logo, Finder, Mac, Macintosh, MacOS, PowerBook, Power Macintosh, and QuickDraw are trademarks of Apple Computer, Inc., registered in the U.S. and other countries.
Notice
The information contained in this document is subject to change without notice.
Hewlett-Packard Company makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose.
Hewlett-Packard shall not be liable for any errors or for incidental or consequential damages in connection with the furnishing, performance, or use of this material.
All rights reserved. Reproduction, adaptation, or translation of this manual is prohibited without prior written permission of Hewlett-Packard Company, except as allowed under the copyright laws.
No part of this document may be photocopied, reproduced, or translated to another language without the prior written consent of Hewlett-Packard Company.
Edition 1, September 1999
© Copyright Hewlett-Packard Company and Apple Computer, Inc. 1999
Portions © Copyright 1989-1999 Palomar Software, Inc. HP DeskJet 800C Series Printers includes printer driver technology licensed from Palomar Software, Inc., www.palomar.com.
iii

Table of Contents

Chapter 1 Using Your Printer
Buttons and Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Paper Trays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Basic Printer Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Chapter 2 Using Your Printer Software
Choosing Your Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Other Ways to Select a Default Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Desktop Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Checking Printer Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Page Setup - Controlling Page Layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Print Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Printing on Different Types of Paper and Media . . . . . . . . . . . . . . . . . . . . . . 13
HP DeskJet Utility Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Chapter 3 Using and Caring for Your
Print Cartridges
Print Cartridge Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Replacing Print Cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Storing Print Cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Cleaning Print Cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Damage Resulting from Refilling the Print Cartridges . . . . . . . . . . . . . . . 32
Chapter 4 Getting Help When Things Go Wrong
Troubleshooting Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
HP Customer Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Chapter 5 Supplies and Accessories
Printer Supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Printer Quick Start Posters and User’s Guide for Macintosh . . . . . . . . . . 45
Paper and Other Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Ordering Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Appendix A Setup Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
Appendix B Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Appendix C Legal Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
iv
Table of Contents
Regulatory Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Limited Warranty Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
HP Year 2000 Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
v

Introduction

Thank You For Buying an HP DeskJet Printer!
Here’s what comes in the box. If something is missing, talk to your HP dealer or call HP Customer Care. (See “HP Customer Care by Phone” on page 43 for the appropriate telephone number.)
Printer
Power adapter
6410020
Printer software (CD and/or diskettes)
Power cord
Black print cartridge
Color print cartridge
Note: You will need to buy a USB-to-USB printer cable to connect your
HP DeskJet printer to your computer. See page 45 for ordering information.
vi
Introduction
Special Features of Your HP DeskJet Printer
Your new HP DeskJet printer is equipped with special features:
• Stunning photo quality through HP’s Color Layering Technology
• Laser-quality black text
• Excellent print quality on plain paper
• Uncompromising performance with print speeds of up to 8 pages per minute for black text and 5 pages per minute for text with color graphics with the HP DeskJet 840C Series printers
• Efficient, fast photo image printing
• Large capacity paper tray that holds up to 100 sheets
Finding More Information
This
User’s Guide
shows you how to operate your printer. For more information:
• Use the
• Turn on balloon help in the setting to view an explanation.
• Visit the HP web site at latest product information, troubleshooting, and printer software updates.
Quick Start Poster
http://www.hp.com/support/home_products
for installation.
Help
menu. Move your cursor over any print
for the
vii
1

Using Your Printer

Buttons and Lights

The buttons on the front of your HP DeskJet printer let you turn the printer on and off, or to resume printing. The lights give you visual cues about the state of your printer. The buttons and lights from top to bottom are:
Power Button and Light – Use the Power Button to turn the printer on and off. The green light on the Power Button flashes when printing is in progress.
Resume Button and Light – Whenever the light on the Resume Button flashes, press the Resume Button to continue printing.
Warning
Print Cartridge Status Light – When lit, this light indicates that you need to check the status of your print cartridges. “Print Cartridge Status” on page 26 for more information.
Only use the Power Button on the front of the printer to turn the printer on and off. Using a power strip, surge protector, or a wall-mounted switch to turn the printer on and off may cause premature printer failure.
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1
1
Using Your Printer

Paper Trays

IN Tray

You place paper and other media types for printing in the IN tray. Pull out this tray for easy loading. Once you insert the media you want to use, slide the paper guides so they rest snugly against the media. Be sure to slide all media as far as it will go into the IN tray.

OUT Tray

The printer sends its completed pages to the OUT tray. The OUT tray has two different positions.
Length paper guides
6410006
Width paper guide
IN tray pulled out
Up – For ease of loading media in the IN tray.
Down – For printing, flip the OUT tray down. Be sure to slide both paper adjusters to fit snugly against the paper’s edges. Make sure the paper lies flat in the tray and that the paper fits under the tab of the length paper guide.
OUT tray up
OUT tray down
6410008
Paper guides snug
IN tray pushed in
2
1
Using Your Printer

Basic Printer Maintenance

Because the printer ejects ink onto the paper in a fine mist, ink smudges will eventually appear on the printer case. To remove smudges, stains, and/or dried ink from the exterior of the printer, use a soft cloth moistened with water.
When cleaning your printer, keep these tips in mind:
Do not
clean the interior of the printer. Keep all fluids away from the interior.
Do not
cleaner or detergent is used on the printer, wipe the printer’s exterior surfaces with a soft cloth moistened with water.
Do not
normal when the cradles move back and forth.
For information on cleaning print cartridges and the print cartridge cradle, see “Cleaning Print Cartridges” on page 29.
use household cleaners or detergent. In the event that a household
lubricate the rod on which the print cartridge cradle moves. Noise is
3
2

Using Your Printer Software

Note: Before you can use your printer, you must have installed the printer
and printer software as described on the
Quick Start Poster.

Choosing Your Printer

If you haven’t already selected your
Chooser
1
2
3
4
5
, you should do so now. To select your printer using a USB connection:
Make sure the computer and printer are turned on, and your printer is connected to your computer with a USB cable.
From the
In the left side of the Chooser window, click the icon.
In the right side of the Chooser window, click
Close the
Apple
Chooser
menu, select
.
HP DeskJet
Chooser
as the default printer in the
.
DeskJet 800 Series (USB)
DeskJet 840C.

Other Ways to Select a Default Printer

Besides using the Chooser, you can also select a default printer in the following ways:
Select the desired printer by clicking on the menu bar
the screen, and choosing If your control strip is on, then select the desired printer by clicking the
icon
in the control strip, and choosing
DeskJet 840C
.
DeskJet 840C
printer icon
.
at the top of
printer
Drag the document you want to print to the desktop icon of the printer you want to use.
Click the icon of the
Default Printer
The Print command will send your documents to this printer until you select a new default printer. If you switch printers, check your document before you print it to see whether the formatting or pagination changed.
HP DeskJet printer
from the
Printing
you want to use, and choose
menu.
Set
4
2
Using Your Printer Software

Desktop Printing

Desktop printing is useful when you have a number of documents to print at once, or when you have a document that is already formatted for printing on a particular printer. There are two methods to print documents from the desktop. To perform desktop printing, either:
Drag the icons of the documents you want to print to the desktop icon of the
printer you want to use.
OR
Select the icons of the documents you want to print, then choose
File
menu. When the
click the
Print
button.
Print
dialog box appears, select your print options, then

Checking Printer Status

You can tell the status of a printer by looking at its desktop icon:
Icon Description Icon Description
Idle printer (default) Printing stopped on
default printer
Idle printer (not default) Error on default printer
Printing on default printer Printer not available or
connected
Print
from the
5
2
Using Your Printer Software

Page Setup - Controlling Page Layout

You control settings such as paper size, scaling, page orientation, and watermarks from the box:
1
HP DeskJet 800 Series Page Setup
dialog box. To get to this dialog
Open the software program used to create your document.
From the
2
File
menu, select
Page Setup

Paper Size, Scaling, and Page Orientation

Make sure you correctly choose the size of paper, envelopes, or other media you have in the IN tray.
.
Enter a number from 20 to 400. Numbers smaller than 100 reduce the image size, and numbers greater than 100 enlarge it. Changing size may change pagination.
Click the appropriate icon to choose page orientation.
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2
Using Your Printer Software

Print Dialog Box

You control settings such as number of copies, all or specific pages to print, paper type, print quality, page layout, color, and background printing from the
HP DeskJet 800 Series Print
from your software program’s File menu.
dialog box. To get to this dialog box, select
Print

Buttons

There are four buttons at the bottom of every Print dialog box:
Save Settings saves any print settings you select for this and future documents
Revert to Defaults returns your print settings to the original
HP-defined settings
Cancel cancels settings you have entered and closes the Print dialog box
Print starts printing
7
2
Using Your Printer Software

General

General is the default panel selected in the Print dialog box menu. This panel lets
you select the number of copies you want to print, whether you want to print the entire document or select pages, and whether you want to print from the front of your document or begin printing from the end forward.
Indicate whether you want to start printing from the first page or from
Click to display a list of other print­control panels.
Enter the number of copies you want to print.
the last page.
If you don’t want to print the entire document, enter the beginning and ending page numbers you want to print.
This area displays options set in other Print panels.
You may also choose the following options from the General menu:
Paper Type/Quality (see “Paper Type/Quality” on page 9)
Layout (see “Layout” on page 9)
Color (see “Color” on page 10)
Background Printing (see “Background Printing” on page 11)
Ink Controls allows you to adjust the ink volume and dry time
8
2
Using Your Printer Software

Paper Type/Quality

Choose from a wide range of paper types.
Print Quality
Draft: Quick printing Normal: Every day
printing
Best: Highest quality High Resolution Photo:
Only for photo media

Layout

This dialog box allows you to specify the number of pages printed on each sheet of paper, or to print a poster by specifying the number of pages printed across and down. You also set Two-Sided Printing options from this dialog box.
Check here to print on both sides of the paper.
Choose the number of pages (1, 2, or 4) to print on each sheet. or Print a poster: Choose the size of your poster by choosing the number of pages across and down (2x2, 3x3, or
4x4).
Check to print a border around each page.
If you check Print Both Sides, choose appropriate Binding (side or top).
9
2
Using Your Printer Software

Color

Your HP DeskJet 800C Series Printer uses HP’s Color Matching technology to intelligently analyze each element on a page—text, graphics, and photographs— and provide the best color output.
Choose:
HP Color
Matching (default)
ColorSync
Grayscale (print in
shades of gray)
Black & White (no
color)
Slide to adjust:
Saturation
Brightness
Color Tone
HP Color Matching is the default Image setting on the Color panel. While you
can adjust saturation, brightness, and color tone with the sliders that appear when you choose this option, the center position of the sliders is optimized for most printing uses and types of media.
The ColorSync setting can be used for color matching with other components using the ColorSync matching system.
Grayscale prints in shades of gray. With this setting, you also have the option to
optimize printing for fax and photocopy.
Black & White prints only in black and white (no color, no gray).
10
2
Using Your Printer Software

Background Printing

Choose Background if you want to continue working while printing takes place. If you choose Foreground printing, printing will be faster, but you won’t be able to work on other tasks until the printing is complete.
Choose:
Background to
continue working while printing
Foreground for
faster printing
Click the button that matches the desired timing for your print job
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2
Using Your Printer Software
The following table describes additional features available when using background printing. To access these features from the desktop, double-click the
HP DeskJet 840C Series printer icon.
Background
Printing Options
Delete a print job • Select the job title or icon, then click the Trash icon.
or
• Drag the document’s icon to the Trash on your desktop. These methods delete only the print job, not the document itself.
Hold/pause a print job • Select the job title or icon, then click the Pause button.
The print request will pause until you select its title again and click the Resume Button.
or
• Drag the document icon to the Waiting to Print list of
documents.
Mark a print request “Urgent”
Print at a specific time • Select the job title or icon, then click the small clock.
Sort/change the order of print jobs
• Select the job title or icon, then click the small clock.
• In the dialog box that appears, click Urgent. This moves the
print request to the top of your print list.
• In the dialog box that appears, click At Time, then set the time and date to print.
• From the View menu, choose the title of the column by which you want to sort or choose.
• To see and change the print order, sort by Print Time.
• Drag and drop the print job title to the desired place in the list.
Instructions
Stop and restart printing
Change printers To move a print job from one printer to another printer of the
• Choose Stop Print Queue from the Printing menu.
• To resume printing, choose Start Print Queue.
This is a good way to save print requests when using a portable computer while away from your printer.
same type:
• Drag the icon for the print request to the icon of the desired
printer.
If you’re not sure whether the two printers are of the same type, try moving the print request anyway; the printer software won’t let you move a print request to an incompatible printer.
12
2
Using Your Printer Software

Printing on Different Types of Paper and Media

The HP DeskJet 800C Series printer is designed to encompass so many different types of print media that you’re practically set up as a small print shop. This chapter explains how to use the different printing materials available to you.
Printing Photographs
I want to print… I should…
Photo Paper
6410039
1 Remove all paper from the IN tray. 2 Raise the OUT tray to the up position. 3 Insert the photo paper into the IN Tray, glossy side
down.
4 Lower the OUT tray. 5 Slide the paper guides snugly against the sheets. 6 Push in the IN tray. 7 Choose the print settings that match the type and
size of the photo paper.
8 Print the photos.
HP print settings to choose Guidelines to remember
Page Setup
- Paper Size: Choose appropriate paper size
- Orientation: Choose appropriate orientation
Paper Type/Quality
-
Paper Type:
-
Print Quality:
Layout
-
Pages per Sheet:
-
Print Both Sides:
Choose photo paper type
Choose Best
1
Unchecked
• For best results, use HP Premium Photo Paper, Glossy, or HP Premium Photo Paper, Matte or Glossy.
• The photo needs to be in electronic (digital) form, before you can print it. Take a digital picture, scan a photo, or have your local camera shop provide an electronic file of your photo.
• Remember to lower the OUT tray once the photo paper is loaded.
• After selecting your paper type, choose the appropriate paper size from the pull-down menu.
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2
Using Your Printer Software
Printing Greeting Cards and Hagaki
I want to print… I should…
1 Slide out both of the paper guides, remove all paper
from the IN tray, slide out the IN tray, and flip up the OUT tray.
2 Insert up to 30 cards into the IN tray as far as they
will go.
3 Slide the paper guides snugly against the edges of
the cards.
6410039
HP print settings to choose Guidelines to remember
4 Make sure the IN tray is pushed in and flip down the
OUT tray.
5 Choose the print settings that match the type and
size of the cards.
6 Print the cards.
Page Setup
- Paper Size: Choose appropriate card size
- Orientation: Choose Portrait icon
Paper Type/Quality
-
Paper Type:
Plain Paper or Inkjet Paper for Hagaki
-
Print Quality:
Layout
-
Pages per Sheet:
-
Print Both Sides:
Choose greeting card type or
Choose Normal
1
Unchecked
• For best results use HP Greeting Card Paper.
• For Hagaki, use Plain Paper or Inkjet Paper.
• Use Plain Paper setting to print Hagaki’s address side.
• If you have pre-folded greeting cards, unfold the cards, then load the cards into the IN tray.
• Align the card edges before inserting the cards.
• For ease of loading small cards, pull out the IN tray and raise the OUT tray. After you have inserted the cards, push the IN tray in and lower the OUT tray.
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2
Using Your Printer Software
Printing Envelopes
I want to print… I should…
Single envelope
6410010
1 Slide the envelope, with its flap side on the left and
flap facing up, into the OUT tray’s single envelope slot. Push the envelope in until it stops.
2 Choose the print settings that match the type and
size of the envelope.
3 Print the envelope.
HP print settings to choose Guidelines to remember
Page Setup
- Paper Size: Choose appropriate envelope size
- Orientation: Choose Portrait icon
Paper Type/Quality
-
Paper Type:
-
Print Quality:
Layout
-
Pages per Sheet:
-
Print Both Sides:
Choose Plain Paper
Choose Normal
1
Unchecked
• Make sure paper is loaded in the IN tray.
• Make sure the OUT tray is in the down position.
• Avoid envelopes that have clasps or windows.
• Avoid envelopes that are shiny or embossed, envelopes with thick, irregular, or curled edges, or envelopes that are wrinkled, torn, or otherwise damaged.
• If your software program includes an envelope­printing feature, follow those instructions instead of the procedure here.
15
2
Using Your Printer Software
I want to print… I should…
Stack of envelopes
6410013
1 Slide out both of the paper guides, and remove all
paper from the IN tray.
2 Slide up to 15 envelopes, with their flap side on the
left and flap facing up, into the IN tray as far as they will go.
3 Slide the paper guides snugly against the edges of
the envelopes.
4 Make sure the IN tray is pushed in. 5 Choose the print settings that match the type and
size of the envelopes.
6 Print the envelopes.
HP print settings to choose Guidelines to remember
Page Setup
- Paper Size: Choose appropriate envelope size
- Orientation: Choose Portrait icon
Paper Type/Quality
-
Paper Type:
-
Print Quality:
Layout
-
Pages per Sheet:
-
Print Both Sides:
Choose Plain Paper
Choose Normal
1
Unchecked
• Never load more than 15 envelopes at one time.
• Align the envelope edges before inserting them.
• Avoid envelopes that have clasps or windows.
• Avoid envelopes that are shiny or embossed, envelopes with thick, irregular, or curled edges, or envelopes that are wrinkled, torn, or otherwise damaged.
• If your software program includes an envelope­printing feature, follow those instructions instead of the procedure here.
16
2
Using Your Printer Software
Printing Cards
I want to print… I should…
Cards (index, business, and other small media)
6410039
1 Pull out the IN tray. 2 Slide out both of the paper guides, and remove all
paper from the IN tray.
3 Insert up to 30 cards into the IN tray as far as they
will go.
4 Slide the paper guides snugly against the edges of
the cards.
5 Make sure the IN tray is pushed in. 6 Choose the print settings that match the type and
size of the cards.
7 Print the cards.
HP print settings to choose Guidelines to remember
Page Setup
- Paper Size: Choose appropriate card size
- Orientation: Choose Portrait icon
Paper Type/Quality
-
Paper Type:
-
Print Quality:
Layout
-
Pages per Sheet:
-
Print Both Sides:
Choose Plain Paper
Choose Normal
1
Unchecked
• Align the edges of the media before inserting.
• For ease of loading small cards, pull out the IN tray and raise the OUT tray. After you have inserted the cards, lower the OUT tray.
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2
Using Your Printer Software
Printing Labels
I want to print… I should…
1 Slide out both of the paper guides, and remove all
paper from the IN tray.
2 Fan the edges of the label sheets to separate them,
then align the label edges. Insert up to 20 label sheets (label side down).
3 Slide the paper guides snugly against the sheets. 4 Make sure the IN tray is pushed in.
6410014
HP print settings to choose Guidelines to remember
5 Choose the print settings that match the type and
size of labels.
6 Print the labels.
Page Setup
- Paper Size: Choose A4 or Letter (8.5x11 in.)
- Orientation: Choose appropriate orientation
Paper Type/Quality
-
Paper Type:
-
Print Quality:
Layout
-
Pages per Sheet:
-
Print Both Sides:
Choose Plain Paper
Choose Normal
1
Unchecked
• Use only paper labels that are designed specifically for use with inkjet printers.
• Never load more than 20 sheets at one time.
• Use only full sheets of labels.
• Make sure the sheets are not sticky, wrinkled, or pulling away from their protective backing.
Do not use plastic or clear labels. The ink will not dry when used with plastic or clear labels.
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2
Using Your Printer Software
Printing Transparencies
I want to print… I should…
1 Slide out both of the paper guides, and remove all
Adhesive strip
6410038
paper from the IN tray.
2 Fan the edges of the transparency sheets to
separate them, then align the edges.
3 Insert a stack of up to 25 transparency sheets, rough
side down and the adhesive strip toward the printer.
4 Slide the paper guides snugly against the
transparencies.
5 Make sure the IN tray is pushed in. 6 Choose the print settings that match the type and
size of the transparencies.
7 Print the transparencies. 8 The printer waits for transparencies to dry before
releasing them automatically. Press the Resume
Button to continue printing.
HP print settings to choose Guidelines to remember
Page Setup
- Paper Size: Choose appropriate size
- Orientation: Choose appropriate orientation
Paper Type/Quality
-
Paper Type:
-
Print Quality:
Layout
-
Pages per Sheet:
-
Print Both Sides:
Choose transparency type
Choose Normal or Best
1
Unchecked
• For best results, use HP Premium Inkjet Transparency Film or HP Premium Inkjet Rapid-dry Transparencies. The film coating on HP Premium Inkjet Rapid-dry Transparencies is especially developed to work with HP inks, giving you crisp images and text and the fastest drying times. In addition, they won’t jam your printer.
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2
Using Your Printer Software
Printing Iron-on Transfers
I want to print… I should…
1 Slide out both of the paper guides, and remove all
paper from the IN tray.
2 Load the transfer paper transparent (or glossy) side
down.
3 Slide the paper guides snugly against the sheets. 4 Make sure the IN tray is pushed in. 5 Choose the print settings that match the type and
size of your iron-on transfers.
6 Print your transfers.
HP print settings to choose Guidelines to remember
Page Setup
- Paper Size: Choose appropriate size
- Orientation: Choose appropriate orientation
- Flip Horizontal
Paper Type/Quality
-
Paper Type:
Paper
-
Print Quality:
Layout
-
Pages per Sheet:
-
Print Both Sides:
Choose HP Premium Inkjet
Choose Best
1
Unchecked
• If you want the text or picture on your t-shirt as you see it on the screen, flip the document by clicking Flip Horizontal.
• For best results, use HP Iron-On T-Shirt Transfers.
20
2
Using Your Printer Software
Printing Banners
I want to print… I should…
1 Tear off the number of sheets you need (up to 20). 2 Tear off and discard the perforated strips, if any. 3 Slide out the paper guides, and remove all paper
from the IN tray.
4 Raise the OUT tray and leave it in the up position to
print your banners.
5 Put the banner paper in the IN tray so that the
unattached edge is at the top of the stack. Insert the
6410042
first edge into the IN tray until it stops.
6 Slide the paper guides snugly against the sheets. 7 Make sure the IN tray is pushed in. 8 Choose the appropriate paper type, size, and
orientation from the Page Setup and Print dialog screens.
9 Print the banner.
HP print settings to choose Guidelines to remember
Page Setup
- Paper Size: Choose U.S. Letter Banner or
A4 Banner
- Orientation: Choose appropriate orientation
Paper Type/Quality
-
Paper Type:
HP Banner Paper
-
Print Quality:
Layout
-
Pages per Sheet:
-
Print Both Sides:
Choose Plain Paper or
Choose Normal
1
Unchecked
• When printing banners, be sure that the OUT tray is placed in the up position and the IN tray is pushed in.
• For best results, use HP Banner Paper.
21
2
Using Your Printer Software
Printing Posters
I want to print… I should…
1 Load paper in the IN tray. 2 Slide the paper guides snugly against the sheets. 3 Make sure the IN tray is pushed in. 4 Choose the print settings that match the type and
size of your poster.
5 Print your poster.
HP print settings to choose Guidelines to remember
Page Setup
- Paper Size: Choose appropriate size
- Orientation: Choose appropriate orientation
Paper Type/Quality
-
Paper Type:
-
Print Quality:
Layout
-
Pages per Sheet:
4x4 Poster
-
Print Both Sides:
Choose Plain Paper
Choose Normal
2x2 Poster, 3x3 Poster, or
Unchecked
• After printing, trim the edges on each sheet and tape the sheets together.
22
2
Using Your Printer Software
Two-Sided Printing
I want to print… I should…
Manual Two-Sided Printing Book Binding
Tablet Binding
HP print settings to choose Guidelines to remember
1 Remove all paper from the OUT tray. 2 Load paper into the IN tray. 3 Slide the paper guides snugly against the sheets. 4 Make sure the IN tray is pushed in. 5 In the Layout dialog box, click Print Both Sides,
then select either the Book or Tablet icon, and uncheck Automatic.
6 Choose the print settings that match the type and
size of your paper.
7 Begin printing. 8 Carefully follow the reloading instructions
6410033
displayed on your computer screen.
9 When the paper is properly reloaded, click
Continue in the message box on your computer
screen.
6410043
Page Setup
- Paper Size: Choose appropriate size
- Orientation: Choose appropriate orientation
Paper Type/Quality
-
Paper Type:
-
Print Quality:
Layout
-
Pages per Sheet:
-
Print Both Sides:
the Book icon (for binding on the side) or
Tablet icon (for binding at the top). Uncheck Automatic.
Choose appropriate type
Choose Normal
1
Check this box, then choose
• The printer prints one side of the paper first. Then, a message on your computer screen tells you how to reload the paper and resume printing. The reverse side of the paper is then printed.
23
2
Using Your Printer Software

HP DeskJet Utility Window

The HP DeskJet Utility is located in the Utilities folder on your hard drive’s main directory. The HP DeskJet Utility window has six panels, as shown below:
Select allows you to select the HP DeskJet 840C from the list of printers
connected to your computer (see “Select Panel” on page 25)
WOW! demonstrates the HP DeskJet’s print quality
Test allows you to print a test document
Clean allows you to automatically clean your print cartridges
Calibrate allows you to automatically align the Color and Black print
cartridges
Support allows you easy access to links to HP Customer Care Online
Simply click a panel, then choose your option(s).
Note: The Ink Level tab in the HP DeskJet Utility is not available with all
models of HP DeskJet 840C Series printers and configurations.
24
2
Using Your Printer Software

Select Panel

Use this panel when any of the functions on the Utility window prompt you to select a printer. For example, if you want to calibrate your printer by choosing the
Calibrate panel, you will be prompted to first select your printer if it is not already
selected.
To select your printer from within the HP DeskJet 800 Series Utility window:
1 Click the Select panel on the Utility window.
2 Select USB.
3 In the Connect To: list, choose the desired HP DeskJet printer.
25
3

Using and Caring for Your Print Cartridges

Print Cartridge Status

The Print Cartridge Status Light flashes when one or both of your print cartridges are low on ink, improperly installed, or malfunctioning. It will also flash if you are trying to use the wrong print cartridge type.

Replacing Print Cartridges

Note: When buying replacement print cartridges, check the part numbers
carefully. The print cartridge numbers for the 840C, 842C, and 843C printers are:
Black HP No. [15] (equivalent to C6615 Series)
Tri-Color HP No. [17] (equivalent to C6625 Series)
Print Cartridge Status Light
6410923
Note: When a print cartridge runs out of ink, leave the empty cartridge in
the cradle until you can replace it. The printer does not print with only one print cartridge in the cradle.
26
3
Warning
Using and Caring for Your Print Cartridges
To replace a print cartridge:
1 Press the Power Button to turn on the
printer. The print cartridges move.
2 Unplug the power cord from the back
of the printer.
3 Open the top cover and raise the cradle
latch.
4 Lift the print cartridge out of the cradle
and discard it.
Keep print cartridges out of the reach of children.
5 Remove the replacement print cartridge from its packaging and carefully
remove the protective vinyl tape.
Do NOT touch the
ink nozzles
Remove the protective vinyl tape
Do NOT touch or
remove the copper contacts
6410908
Warning
Do NOT touch the print cartridge ink nozzles or copper contacts. Touching
these parts will result in clogs, ink failure, and bad electrical connection. Also, do NOT remove the copper strips; these are required electrical contacts.
6 Push the print cartridge firmly, straight down into the print cartridge cradle.
7 Close the cradle latch. When the latch is fully closed, you will hear a click.
8 Load plain white paper in the IN tray.
9 Plug in the power cord in the back of the printer.
10 Close the top cover.
11 If the Print Cartridge Status Light continues to blink after you install the
new print cartridge, check the part number on the print cartridge to ensure you installed the correct one.
27
3
Using and Caring for Your Print Cartridges

Storing Print Cartridges

To maintain excellent print quality from your print cartridges:
Keep all print cartridges in their sealed packages, at room temperature (60-78˚ F or 15.6-26.6˚ C), until you are ready to use them.
Once installed, leave the print cartridges in their cradle at all times to keep them from drying out or becoming clogged.
If you store an unsealed print cartridge, do so in an airtight plastic container.
Do NOT unplug the printer until printing is complete and the print cartridge
cradles have returned to their home position on the right side of the printer. The print cartridges will dry out if not stored in their home position.
Warning
Only use the Power Button and off. Using a power strip, surge protector, or a wall-mounted outlet switch to turn the printer on and off may cause premature failure.
on the front of the printer to turn the printer on
28
3
labore qusft v
Using and Caring for Your Print Cartridges

Cleaning Print Cartridges

When Do You Need to Clean?

Clean the print cartridges if your printed page is missing lines or dots, or if it contains ink streaks.

If You See Missing Lines or Dots...

Clean the print cartridges from the HP DeskJet 800 Series Utility window by doing the following:
1 Double-click the HP DeskJet 800 Series Utility icon in the Utilities folder on
your hard drive’s main directory.
2 Click the Clean panel, then click the Clean button and follow the instructions
displayed on your screen.
Note: Unnecessary cleaning wastes ink and shortens the life of the print
cartridge.

If You See Ink Streaks...

Clean the print cartridges and the print cartridge cradle by following the instructions below.
1 Double-click the HP DeskJet 800 Series Utility icon in the
Utilities folder on your hard drive’s main directory.
2 Click the Clean panel, then click the Clean button. If this does not prevent
streaks, follow the instructions for “Manually Cleaning the Print Cartridges” below.
Caution
Be careful not to get ink on your hands or clothing.

Manually Cleaning the Print Cartridges and Print Cartridge Cradle

In order to properly clean the print cartridges and cradle, you will need distilled or bottled water and cotton swabs or a similar lint-free absorbent material that will not stick to the cartridges.
29
3
Using and Caring for Your Print Cartridges

Manually Cleaning the Print Cartridges

Press the Power Button to turn the printer on, then lift the top cover.
1
2 After the print cartridges move to the center and stop, unplug the power cord
from the back of the printer.
Warning
Caution
Keep new and used print cartridges out of the reach of children.
3 Remove the print cartridges and place them wide side down on a piece of
paper.
Do NOT touch the print cartridge ink nozzles or copper contacts. Touching these parts will result in clogs, ink failure, and bad electrical connection. Also, do NOT remove the copper strips; these are required electrical contacts.
4 Dip a clean cotton swab into distilled water and squeeze any excess water from
the swab.
5 Clean the face and edges of
the print cartridge as shown.
DO NOT wipe the nozzle
plate.
Do NOT clean
nozzle plate
6 Inspect the cartridge for
fibers on the face and edges. If fibers are still present, repeat the cleaning process.
Clean
Caution
7 Repeat the cleaning process for the other print cartridge.
Once you’ve removed the print cartridges, make sure that they are not outside of the print cartridge cradle longer than 30 minutes.
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3
Using and Caring for Your Print Cartridges

Manually Cleaning the Print Cartridge Cradle

Using clean, moistened swabs, wipe
1
the underside of each wall of the cradle.
2 Repeat until no ink residue is seen
on a clean swab.
3 Reinsert the print cartridges, then
close the printer’s top cover.
4 Make sure white paper is loaded
into the IN tray.
6410907
5 Reinsert the electrical power cord
into the back of the printer.
6 Print a test page. Double-click the HP DeskJet 800 Series Utility icon in the
Utilities folder on your hard drive’s main directory, click the Test panel, then click the Test button.
Note: If streaking still appears, repeat the procedure until the test
printout is clean. You will find additional maintenance tips at
http://www.hp.com/support/home_products.
31
3
Using and Caring for Your Print Cartridges

Damage Resulting from Refilling the Print Cartridges

To get the best performance from your printer, Hewlett-Packard recommends using only genuine HP supplies for HP DeskJet printers, including genuine factory-filled HP print cartridges.
Damage resulting from the modification or refilling of HP print cartridges is specifically excluded from the coverage of HP printer warranties.
Note: When buying replacement print cartridges, check the part numbers
carefully. The print cartridge numbers for the 840C, 842C, and 843C printers are:
Black HP No. [15] (equivalent to C6615 Series)
Tri-Color HP No. [17] (equivalent to C6625 Series)
32
4

Getting Help When Things Go Wrong

Troubleshooting Tips

It’s frustrating when things go wrong, but the following pages contain tips that can help you determine what the problem is and how to fix it.
Be sure cable connections are secure. Check if your question is similar to those listed below and then follow the instructions found in that section:
The printer software won’t install, what’s wrong? See pages 33–34.
Why won’t it print? See pages 35–37.
What do the flashing lights mean? See page 38.
Is there a problem with your printout? See page 39.
The printer software won’t install, what’s wrong?
What is the problem? Possible cause To solve the problem…
I inserted a CD, but the computer couldn’t read it.
• The CD wasn’t properly inserted.
OR
• The CD player may be damaged.
OR
• The CD may be damaged.
OR
• The CD-ROM extensions may be turned off.
1 Reinsert the CD and try again. If this
doesn’t solve your problem…
2 Try inserting a CD that you know works.
If that CD doesn’t work, you may need to replace your CD player.
3 If other CD’s work but the printer software
CD doesn’t, you may have a damaged CD. You can download the printer software from the HP Customer Care web site:
www.hp.com/support/home_products
4 If you don’t have Web access, contact
HP Customer Care. See page 43, to locate the phone number nearest you.
5 Go to your Extensions Manager to ensure
the Apple CD extension is turned on.
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4
Getting Help When Things Go Wrong
The printer software won’t install, what’s wrong? continued
What is the problem? Possible cause To solve the problem…
The software did not install correctly.
• There may be a conflict with your virus protection program.
OR
• There may be a conflict with another software program.
OR
• Your printer software didn’t install properly.
1 Uninstall your printer software. Insert the
printer software CD into your computer, select Uninstall from the Installer, then repeat the installation procedure.
2 Close any virus protection programs that
are active.
3 If you have been using Apple’s QuickDraw
GX software, turn it off. Your HP DeskJet printer is not compatible with QuickDraw GX.
4 Exit all of your software programs. 5 Reinstall the printer software. See the
“Install Printer Software” step on the Quick Start Poster or see page 51 in this User’s Guide.
If you are still having problems with the software installation, call an HP authorized dealer or HP Customer Care. For the phone number of the HP Customer Care Center nearest you, see page 43.
34
4
Getting Help When Things Go Wrong
Why won’t it print?
What is the problem? Possible cause To solve the problem…
No page came out
of the printer.
Power may be off or there may be a loose connection.
You may not have any paper in the IN tray.
The printer’s top cover may be open.
A problem may exist with one of the print cartridges.
The printer may be slow.
The printer is waiting for you to press the Resume Button .
There may be a paper jam.
6410009
1 Make sure the power is on. 2 Make sure that all cable connections
are secure.
Double-check that the media is placed in the IN tray correctly.
Close the printer’s top cover.
If the Print Cartridge Status Light is blinking, lift the printer’s cover, check the Print Cartridge Status. Verify that the print cartridges are installed properly. See page 1.
If the Power Light is blinking, the printer is in the process of printing. Be patient.
If the Resume Light is flashing, press the Resume Button .
1 Pull the paper out of either the IN tray or
the OUT tray.
2 Press the Resume Button on the front of
the printer.
3 If you were printing labels, make sure a
label did not become unglued from the label sheet while going through the printer.
4 If the paper jam has cleared, print your
document again.
5 If the paper jam hasn’t cleared, open the
Rear Access Door by turning the knob (counter-clockwise) and removing the door.
6 Pull the jammed paper out of the printer,
then replace the Rear Access Door.
The Rear Access Door may be disengaged.
1 Insert the Rear Access Door and engage
lock.
2 Print your document again.
35
4
Getting Help When Things Go Wrong
Why won’t it print? continued
What is the problem? Possible cause To solve the problem…
A blank page came
out of the printer.
You may be out of ink.
You may have forgotten to remove the vinyl tape from the print cartridge.
You may be trying to print a fax.
1 Lift the printer cover and check the Print
Cartridge status icons to make sure you are not out of ink. See “Checking Printer Sta­tus” on page 5.
2 If you are out of ink, replace the print
cartridge. See “Replacing Print Cartridges” on page 26.
3 Print your document again.
Make sure you have removed the protective piece of vinyl tape on each of the print cartridges. See “Replacing Print Cartridges” on page 26.
1 Save the fax in a graphic format, such as
TIFF.
2 Place it in a word processing document and
print it from there.
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4
Getting Help When Things Go Wrong
Why won’t it print? continued
What is the problem? Possible cause To solve the problem…
The printer is really slow. Your computer may have less
than the minimum system requirements.
Too many software programs may be running at the same time.
You may be using outdated printer software.
You may be printing a complex document containing graphics or photographs.
1 Check the amount of RAM and processor
speed in your computer. See “System Requirements” on page 52.
2 Free up some space on your hard drive.
Having less than 100MB of free space on your computer’s hard drive can mean longer processing times.
Close all unnecessary software programs.
Check the printer driver you are using. Be sure to check the HP web site at http://
www.hp.com/support/home_products for
the most recent software updates.
Be patient. Large, complex documents containing graphics or photographs print slower than text-only documents.
37
4
Getting Help When Things Go Wrong
What do the flashing lights mean?
What is the problem? Possible cause To solve the problem…
The Power Light is flashing.
The Resume Light is flashing.
The Print Cartridge Status Light is flashing.
Your printer may be receiving data.
You may be out of paper.
Be patient, your computer is processing the print job.
1 Insert paper. 2 Press the Resume Button .
You may have a paper jam. 1 Pull the paper out of either the IN tray or
the OUT tray.
2 Press the Resume Button on the front of
the printer.
3 If you were printing labels, make sure a
label did not become unglued from the label sheet while going through the printer.
4 If the paper jam has cleared, print your
document again.
5 If the paper jam hasn’t cleared, open the
Rear Access Door by turning the knob
6410009
You may be printing a two­sided document by hand and the first side has finished printing.
The top cover may be open. Close the top cover.
(counter clockwise) and removing the door.
6 Pull the jammed paper out of the printer,
then replace the Rear Access Door.
1 Follow the on-screen directions for how to
insert the paper.
2 Press the Resume Button .
All of the lights are flashing.
There may be a problem with one of the print cartridges.
The printer may need to be reset.
See “Print Cartridge Status” on page 26.
1 Press the Power Button to turn the printer
off. Then press the Power Button again to turn the printer back on.
2 If that doesn’t solve the problem, press the
Power Button to turn the printer off.
3 Unplug the printer. 4 Plug the printer back in. 5 Press the Power Button to turn the printer
on.
38
4
Getting Help When Things Go Wrong
Is there a problem with your printout?
What is the problem? Possible cause To solve the problem…
Parts of the document are missing or are in the wrong place.
Paper may not be loaded correctly.
You may have selected the wrong paper orientation.
You may have selected the wrong paper size.
You may be trying to print text or graphics that are larger than your paper size.
You may have selected the wrong margins.
You may have accidentally left Poster Printing selected.
1 Make sure the media is correctly oriented
in the IN tray.
2 Make sure the paper guides fit snugly
against the media.
Make sure you have selected the correct orientation (portrait or landscape) on the
Page Setup dialog box. See “Page Setup -
Controlling Page Layout” on page 6.
Make sure you have selected the correct paper size in the Page Setup dialog box. See “Page Setup - Controlling Page Layout” on page 6.
Make sure text and graphics are scaled correctly in your document. See “Paper Size, Scaling, and Page Orientation” on page 6.
Make sure the margins are within the printable area. See “Minimum Printing Margins” on page 54.
Uncheck Poster Printing in the Layout panel. See “Layout” on page 9.
39
4
Getting Help When Things Go Wrong
Is there a problem with your printout? continued
What is the problem? Possible cause To solve the problem…
Print quality is poor.
You may not be using the most appropriate media for the desired output.
You may be printing on the wrong side of the media.
You may not have selected the correct paper type in the printer software.
You may be printing in Draft mode.
If you have smearing, you may be using too much ink.
• Make sure that you are using media intended for HP DeskJet printers.
• Print quality is dramatically improved if you print on paper specifically designed for a certain output (photographs, for example), rather than using plain paper.
Make sure that the media is loaded print side down.
Make sure that you have selected the correct paper type on the Paper Type/Quality dialog box. See “Paper Type/Quality” on page 9.
If printing appears faded or dull, click Normal or Best instead of Draft on the Paper Type/
Quality dialog box. See “Paper Type/Quality”
on page 9.
1 Click Normal or Draft instead of Best on
the Paper Type/Quality dialog box. See “Paper Type/Quality” on page 9.
2 Reduce the amount of ink. From the HP
DeskJet 800 Series Print dialog box,
select the Ink Controls panel. Use the sliders to adjust ink volume.
3 Increase the dry time. From the HP DeskJet
800 Series Print dialog box, select the Ink Controls panel. Use the sliders to adjust
dry time.
You may be running out of ink.
You may need to clean the print cartridges.
1 Check the print cartridges status. See “Print
Cartridge Status” on page 26.
2 If you are running out of ink, replace the
print cartridge. See “Replacing Print Cartridges” on page 26.
See “Cleaning Print Cartridges” on page 29.
40
4
Getting Help When Things Go Wrong
Is there a problem with your printout? continued
What is the problem? Possible cause To solve the problem…
Print quality is poor.
(continued)
Banners aren’t
printing correctly.
You may have forgotten to remove the vinyl tape from the print cartridge.
You may have the incorrect “Image” setting in the Color panel of the Print dialog box.
Your print cartridges may be out of alignment.
You may have forgotten to raise the OUT tray.
You may have problems with the paper.
You may have problems with your banner software.
Make sure that you have removed the protective piece of vinyl tape on each of the print cartridges. See “Replacing Print Cartridges” on page 26.
Click the Revert to Defaults button in the
Color panel of the Print dialog box. See
“Color” on page 10.
If the color and black ink aren’t lining up on the printed page, go to the HP DeskJet 800
Series Utility located in the Utilities folder in
your hard drive’s main directory. Click the
Calibrate panel, then click the Align button.
See “HP DeskJet Utility Window” on page 24.
Make sure that the OUT tray is up.
• If several sheets feed into the printer together, unfold and refold the paper.
• If the paper creases going through the printer, the paper might be unsuitable for banner printing.
Make sure you selected the paper size U.S. Letter Banner or A4 Banner on the Page Setup dialog box. See “Page Setup - Controlling Page Layout” on page 6.
Binding margin appears in the wrong place when trying to do Two-Sided Printing.
You may have selected the wrong paper orientation.
• Make sure you have selected the correct
Binding option in the Layout panel of the Print dialog box. See “Layout” on page 9.
41
4
Getting Help When Things Go Wrong

HP Customer Care

HP DeskJet printers set the standard for quality and reliability, so you have made an
excellent choice. Should you need help, however, HP Customer Care’s award­winning service and support is nearby to provide expert advice on using your HP printer or to answer specific questions about a problem you are having. Whether online or by phone, you’ll find the support you need—and you’ll find it fast.

HP Customer Care Online

Click your way to a quick solution! HP Customer Care
Online is a great place to go for answers to questions
about your HP products. You’ll get instant access to everything from helpful printing tips to the latest product and software updates—24 hours a day, seven days a week, all at no charge to you.
If you have a modem connected to your computer and subscribe to an online service or have direct access to the Internet, you can obtain a wide variety of information about your printer at the following web sites:
English:
http://www.hp.com/support/home_products
French:
http://www.hp.com/cposupport/fr/
German:
http://www.hp.com/cposupport/de
Japanese:
http://www.jpn.hp.com./CPO_TC/eschome.htm
Portuguese:
http://www.hp.com/cposupport/pt
Spanish:
http://www.hp.com/cposupport/es/
From HP Customer Care Online you can link to
HP Customer Care User Forums and HP Customer Care Email.
HP Customer Care User Forums
They’re friendly. They’re informative. Check out our online user forums. Simply review existing messages left by other HP users to find the answers you’re looking for. You can also post your questions, then check back later for ideas and suggestions from knowledgeable users and system operators.
HP Customer Care by Email
Connect with HP via email and receive a personal reply from an HP Customer Care service technician. Responses are normally provided within 24 hours of receipt (excluding holidays). A great option for those non-urgent questions.

Printer Software

Printer software (also referred to as a printer driver) allows your printer to talk with your computer. HP provides several options for getting printer software and software updates:
Download the printer software by accessing the HP
Customer Care Online web site. See “HP
Customer Care Online” on page 42 for the addresses of the HP web sites.
If you are in the U. S. and need a software update, you can download the printer software from: http://www.hp.com/support/home_products. If you do not have access to the web site, call (661) 257-5565. Software updates are available for the cost of the CDs plus shipping.
If you are outside the U.S. and cannot download the driver from HP Customer Care Online (see page 42), call the HP Customer Care Center (page 43) nearest you.
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4
Getting Help When Things Go Wrong

HP Customer Care Repair

If your HP printer is ever in need of repair, simply call the HP Customer Care Center. A trained service technician will diagnose the problem and coordinate the repair process for you. This service is free during your printer’s standard warranty. Beyond the warranty period, repairs are charged on a time and materials basis.

HP Customer Care by Phone

Within the period specified below from the time of your purchase, telephone support is provided to you free of charge. However, if you are calling long distance, long-distance charges may apply.
Free Phone Support Period
Before placing a call for help, please make sure that:
1 You have checked your Quick Start Poster and
this User’s Guide for installation and troubleshooting tips.
2 You have checked HP Customer Care Online
(see page 42) for product help.
3
If you cannot solve your problem using the above, then call HP Customer Care while you’re in front of your computer and printer. Before you call, be sure you have the following information:
Your printer’s serial number (the label is on the printer’s bottom).
_______________________________
Your printer’s model number (the label is on the front of the printer).
_______________________________
In This Region:
North America & Canada None, fee based
Asia Pacific 90 days
Europe 6 months
Latin America 6 months
Your Free Phone Support Period is:
The model of the computer.
_______________________________
The version of the printer and software program (if applicable).
_______________________________
Then we can help you with your questions immediately!
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4
Getting Help When Things Go Wrong
See the list below for your country’s HP Customer
Care Center phone number:
Africa/Middle East 41 22/780 41 11 Argentina (541) 778-8380 Australia +61 3 8877 8000 Austria 43 (0) 660 6386 Belgium (Dutch) 32 (0)2 62688 06 Belgium (French) 32 (0)2 62688 07 Brazil 011 829-6612 Canada (905) 206-4663 Chile 800 36 0999 China 8610-65645959 Czech Republic 42 (2) 471 7321 Denmark 45 (0) 39 294099 Finland 358 (9) 2034 7288 France 33 (0) 143623434 Germany 49 (0) 180 532 6222 Greece 30 1 689 64 11 Hong Kong (800) 96 7729 Hungary 36 (1) 252 4505 India 91 11 682 60 35 Indonesia 6221 350 3408 Ireland 353 (0) 1662 5525 Israel 972-9-9524848 Italy 39 (0) 2 264 10350 Japan, Tokyo 81 3 3335-8333 Japan, Osaka 81 6 6838 1155 Korea 02 3270 0700 Malaysia 03 2952566 Mexico D.F. 258 9922 Mexico, Guadalajara 01 800 472 6684 Middle East/Africa 41 22/780 41 11 Netherlands 31 (0) 20 606 8751 New Zealand (09) 356-6640 Norway 47 (0) 22 116299 Philippines 65 272 5300 Poland (+48) 22 519 06 00 Portugal 351 (0) 1 318 00 65 Russia 7095 923 50 01 Singapore 65 272 5300 Spain 34 (9) 02321 123 Sweden 46 (0) 8 6192170 Switzerland 41 (0) 84 8801111 Taiwan 886 2-2717-0055 Thailand (66-2) 661 4011 Turkey 90 1 224 59 25 United Kingdom 44 (0) 171 512 5202 U.S. (208) 344-4131 Venezuela 800 47 888 Venezuela, Caracas 207 8488

After the Free Phone Support Period

You can still get help from HP for a fee. Prices are subject to change without notice. (HP Customer
Care Online help (see page 42) on the internet is
still available for free!)
For quick questions in the United States only, call (900) 555-1500. The charges are $2.50 per minute and begin when you connect with a support technician.
For calls from Canada, or for calls in the U.S. that you anticipate might be longer than ten minutes in length, call (800) 999-1148. The fee is US $25 per call, charged to your Visa or MasterCard.
If, during your phone call, it is determined that your printer requires repair and you are within your printer’s Limited Warranty period (see page 56, Printer), you will not be charged for the phone support service. However, for countries where the above toll-free phone numbers are not available, the regular long-distance charges may apply.

Extended Warranty Options

If you would like to extend your printer coverage beyond the one year factory warranty, you have the following options:
Consult your reseller to get extended coverage.
If your reseller does not offer service contracts, please call HP directly and ask about our HP Service Agreements. In the U.S., call (800) 446-0522; in Canada, call (800) 268-1221. For HP Service Agreements outside the U.S. and Canada, contact your local HP Sales Office.
44
5

Supplies and Accessories

Printer Supplies

For ordering information see page 47.
Part Name Part Number
Interface Cables
HP USB-Compliant Interface Cable
Print Cartridges
Black
Tri-color
Power Adapter (worldwide)
Power Cords
U.S., Canada, Brazil, Latin America, Saudi Arabia
Japan Singapore, Malaysia,
Hong Kong South Africa India Argentina Australia China, Taiwan, Philippines Korea Europe, Jordan, Lebanon, North
Africa, Israel, Russia, Baltic countries, Thailand, Indonesia, Caribbean, Latin America
U.K., Middle East
Other Replaceable Parts
DJ840C Series Printer Cleanout Access Door Assembly
C6518A
HP No. [15] or C6615 Series
HP No. [17] or C6625 Series
C6409-60014
8120-8330 8120-8336
8120-8719 8120-8347 8120-8345 8120-8434 8120-8337 8120-8346 8120-8339
8120-8340 8120-8341
C6413-60001

Printer Quick Start Posters and User’s Guide for Macintosh

Most HP printer documentation is available for viewing and printing at http://
www.hp.com/support/home_products.
Part Number
Quick Start
Language
Dutch C6419-90010 C6419-90002 English C6419-90009 C6419-90001 French C6419-90009 C6419-90003 German C6419-90010 C6419-90004 Italian C6419-90010 C6419-90005 Portuguese C6419-90009 C6419-90006 Spanish C6419-90009 C6419-90007 Swedish C6419-90010 C6419-90008
Poster User’s Guide
45
5
Supplies and Accessories

Paper and Other Media

Availability of special media varies by country.
Paper Type/Description
HP Bright White InkJet Paper
A4 (210 x 297 mm), 200 sheets A4 (210 x 297 mm), 500 sheets U.S. letter, 200 sheets U.S. letter, 500 sheets
HP Premium InkJet Paper
A4 (210 x 297 mm), 200 sheets U.S. letter, 200 sheets
HP Professional Brochure & Flyer Paper, Matte
U.S. letter, 50 sheets
HP Photo Paper, Two-Sided, Satin/Glossy
Asian A4 (210 x 297 mm), 20 sheets European A4 (210 x 297 mm), 20 sheets U.S. letter, 20 sheets
HP Premium Inkjet Transparency Film
A4 (210 x 297 mm), 20 sheets A4 (210 x 297 mm), 50 sheets U.S. letter, 20 sheets U.S. letter, 50 sheets
HP Premium InkJet Rapid-dry Transparencies
A4 (210 x 297 mm), 50 sheets U.S. letter, 50 sheets
HP Banner Paper
A4 (210 x 297 mm), 100 sheets U.S. letter, 100 sheets
Part Number
C5977A C1825A C5976A C1824A
C51634Z C51634Y
C6955A
C6765A C1847A C1846A
C3832A C3835A C3828A C3834A
C6053A C6051A
C1821A C1820A
Paper Type/Description
HP Matte Greeting Cards, White/Quarter-fold
A4 (210 x 297 mm),
20 sheets, 20 envelopes
U.S. letter,
20 sheets, 20 envelopes
HP Glossy Greeting Cards, White/Half-fold
A4 (210 x 297 mm)
10 sheets, 10 envelopes
U.S. letter,
20 sheets, 20 envelopes
HP Iron-on T-Shirt Transfers
European A4 (210 x 297 mm), 10 sheets Asian A4, (210 x 297 mm), 10 sheets U.S. letter, 10 sheets
HP Restickables, Large Round InkJet Stickers
U.S. letter, 10 sheets (90 stickers)
HP Restickables, Large Square InkJet Stickers
U.S. letter, 10 sheets (90 stickers)
Part Number
C6042A
C1812A
C6045A
C6044A
C6050A C6065A C6049A
C6822A
C6823A
Note: To find out which recycled papers are recommended for your printer, contact your local HP Sales
Office and ask for the HP InkJet Printer Family Paper Specifications Guide, HP part number 5961-0920.
46
5
Supplies and Accessories

Ordering Information

To order printer supplies or accessories, call your nearest HP dealer or call HP DIRECT at the following numbers for fast shipping service.
In the U.S., you can buy supplies and accessories directly from HP at www.hpshopping.com, or call the HP Shopping Village at 1-888-999-4747.
Argentina: (54 1) 787-7100
Fax: (54 1) 787-7213 Hewlett-Packard Argentina, Montañeses 2150 1428 Buenos Aires, Argentina
Australia/New Zealand: (03) 895-2895
China Resources Bldg. 26 Harbour Road Wanchai, Hong Kong
Austria-South-East Area: (43-0222) 25 000, ext. 755
Fax: (43-0222) 25 000, ext. 610 Hewlett-Packard Ges.m.b.H. Ersattzteilverkauf Lieblg. 1 A-1222 Wien
Belgium: 02/778 3092 (or 3090, 3091)
Fax: 02/778 3076 Hewlett-Packard Belgium SA/NV 100 bd. de la Woluwe/Woluwedal 1200 BRUXELLES
Brazil: Centro de Informacoes HP
Grande São Paulo: 822-5565 Demais Localidades: 0800-157751 Fax: (011) 829-7116 Centro de Informacoes HP Hewlett Packard Brasil S.A. Caixa Postal 134, Rua Clodomiro Amazonas, 258 CEP 04534-011, São Paulo - SP
Canada: (800) 387-3154, (905) 206-4725
Fax: (905) 206-3485/-3739 Hewlett-Packard (Canada) Ltd. 5150 Spectrum Way Mississauga, Ontario L4W 5G1
Toronto: (416) 671-8383
Chile: (56 2) 203-3233
Fax: (56 2) 203-3234 Hewlett-Packard de Chile SA Av. Andres Bello 2777, Oficina 1302 Los Condes, Santiago, Chile
Denmark: 45 99 14 29
Fax: 42 81 58 10 Hewlett-Packard A/S Kongevejen 25, 3460 BIRKEROD
Finland: (90) 8872 2397
Fax: (90) 8872 2620 Hewlett-Packard Oy Varaosamyynti, Piispankalliontie 17 02200 ESPOO
France: (1) 40 85 71 12
Fax: (1) 47 98 26 08 EuroParts 77 101 avenue du Vieux Chemin de Saint-Denis 92625 GENNEVILLIERS
Germany: 07031-145444
• Fax: 07031-141395 Hewlett-Packard GmbH, HP Express Support Ersatzteil-Verkauf, Herrenberger Str. 130 71034 BÖBLINGEN
International Sales Branch: (41) 22 780 4111
Fax: (41) 22 780-4770 Hewlett-Packard S. A., ISB 39, rue de Veyrot 1217 MEYRIN 1 GENEVE - SUISSE
Italy: 02/9212.2336/2475
• Fax: 02/92101757 Hewlett-Packard Italiana S. P. A. Ufficio Parti di ricambio Via G. Di Vittorio, 9 20063 Cernusco s/N (MI)
Japan: (03) 3335-8333
Hewlett-Packard Japan Ltd. 29-21 Takaido-Higashi 3-chone, sugninami-ku Tokyo 168-8585
Latin America Headquarters: (305) 267-4220
Fax: (305) 267-4247 5200 Blue Lagoon Drive, Suite 950 Miami, FL 33126
Mexico: (52 5) 258-4600
Fax: (54 1) 258-4362 Hewlett-Packard de México, S.A. de C.V Prolongación Reforma #470 Colonia Lomas de Santa Fe, C.P. 01210 México, D.F.
47
5
Supplies and Accessories
Netherlands: 0 33 450 1808
Fax: 0 33 456 0891 Hewlett-Packard Nederland B. V. Parts Direct Service Basicweg 10 3821 BR AMERSFOORT
Norway: 22735926
Fax: 22735611 Hewlett-Packard Norge A/S, Express Support Drammensveien 169-171 0212 Oslo
Spain: 1 6 31 14 81
Fax: 1 6 31 12 74 Hewlett-Packard Española S.A. Departamento de Venta de Piezas Ctra N-VI, Km. 16,500 28230 LAS ROZAS, Madrid
Sweden: 8-4442239 Fax: 8-4442116 Hewlett-Packard Sverige AB Skalholtsgatan 9, Box 19 164 93 KISTA
Switzerland: 056/279 286
Fax: 056/279 280 Elbatex Datentechnik AG Schwimmbadstrasse 45, 5430 WETTINGEN
United Kingdom:
+44 1765 690061 Fax: +44 1765 690731 Express Terminals, 47 Allhallowgate Ripon, North Yorkshire
• +44 181 568 7100 Fax: +44 181 568 7044 Parts First, Riverside Works Isleworth, Middlesex, TW7 7BY
• +44 1734 521587 Fax: +44 1734 521712 Westcoast, 28-30 Richfield Avenue Reading, Berkshire, RG1 8BJ
United States: (800) 227-8164
Venezuela: (58 2) 239-4244/4133
Fax: (58 2) 207-8014 Hewlett-Packard de Venezuela C.A. Tercera Transversal de Los Ruices Norte Edificio Segre, Caracas 1071, Venezuela Apartado Postal 50933, Caracas 1050
Elsewhere in the world
Hewlett-Packard Company
Intercontinental Headquarters, 3495 Deer Creek Road, Palo Alto, CA 94304, U.S.A.
48
A

Setup Instructions

Using a USB Connection
You can connect your HP DeskJet 800 Series directly to your computer using a USB cable if your computer supports USB (Universal Serial Bus). Before you connect your printer to your computer, make sure your configuration meets these requirements:
Your computer must support USB
You will need a USB-compliant interface cable, such as HP Part Number C6518A
Your computer must be turned on and running MacOS 8.1 or higher
1 Plug in Electrical Power Cord
2 Load White Paper
a Pull out the IN tray and slide the
paper guides out as far as possible to make room for the paper. If desired, flip up the OUT tray for a better view of the IN tray.
b Put a stack of paper into the IN tray,
print side down. You can insert up to 10 mm (3/8 inch) at a time.
c Push the paper toward the back of the
paper tray until it stops.
d Slide both paper guides to fit snug against the paper’s edges. e Slide the IN tray all the way back in. If it is up, flip down the OUT tray.
6410008
6410023
49
A
Setup Instructions
3 Insert Print Cartridge
a Press Power Button to turn on printer. b Remove vinyl tape from print cartridges.
Do NOT touch or remove copper strip on print
cartridges.
c Open top cover.
Black
Color
6410025
d For each print cartridge, lift the cradle latch
inside the printer. With the copper electrical contacts toward the rear of the printer and the print cartridge held vertically, push the print cartridge firmly down into the cradle. Insert the black print cartridge in the right cradle and insert the tri-color print cartridge in the left cradle. You must insert both print cartridges for the printer to operate. Close the latches. You will hear a click and feel resistance when the cradle is pushed down.
e Close top cover.
6410024
6410005
50
A
Setup Instructions
4 Connect USB Cable
You can connect to any USB port.
A USB cable, such as an HP USB-Compliant Interface Cable (part number C6518A), should be purchased separately.
a Lift open the cable access door on the back of
the printer.
b Plug one end of the USB cable into the USB
port on the printer.
c Plug the other end of the USB cable into the USB port on the computer.
5 Install Printer Software
a Insert the HP Printer Software CD into your CD-ROM drive. b Double-click the HP DeskJet Mac Installer icon.
6410909
c Follow the on-screen instructions to complete the installation.
Your computer will restart when the installation is complete.
d After your computer restarts, the HP DeskJet Utility (Select Printer) dialog box
opens. Follow the instructions in this dialog box to select the HP DeskJet 800 Series printer.
51
B

Specifications

DeskJet 843C model no. C6414C
Black Text Print Speed*
Draft: 9 pages per min.
Mixed Text with Color Graphics Print Speed*
Draft: 6.5 pages per min.
Duty Cycle
1,000 pages per month
DeskJet 840C model no. C6414A DeskJet 842C model no. C6414B
System Requirements
USB Connection:
PowerPC MacOS computer with a USB port MacOS version 8.1 or later 32 MB RAM 8 MB (minimum) available hard-disk space
Buttons/Lights
Print Cartridge Status Light Resume Button and Light Power Button and Light
I/O Interface
Universal Serial Bus
Dimensions
446 mm wide x 185 mm high x 335 mm deep
17.56 in wide x 7.2 in high x 13.8 in deep
Black Text Print Speed*
Draft: 8 pages per min.
Mixed Text with Color Graphics Print Speed*
Draft: 5 pages per min.
Duty Cycle
1,000 pages per month
The following apply to the HP DeskJet 840C, 842C, and 843C Series printers.
Black TrueType™ Text Resolution (depends on paper type)
Draft: 300 x 600 dpi Normal: 600 x 600 dpi Best: 600 x 600 dpi
Color Resolution (depends on paper type)
Draft: 300 x 600 dpi Normal: Color Layering Best: Color Layering
Print Technology
Drop-on-demand thermal inkjet printing
Software Compatibility
USB Connection: MacOS version 8.1 or later
Weight
5.5 kg (12 lb) without power supply and print cartridges
Operating Environment
Maximum operating temperature:
˚F, 5 to 40 ˚C
41 to 104 Humidity: 15 to 80% RH noncondensing Recommended operating conditions for best print
quality:
˚F or 15 to 35˚C
59 to 95 20 to 80% RH noncondensing
Storage temperature: -40 to 140
Power Consumption
5 watts average maximum when off 5 watts average maximum non-printing 25 watts average maximum when printing
Power Requirements
Input Voltage: 100 to 240 VAC (±10%) Input Frequency: 50/60 Hz (±3 Hz)
Automatically accommodates the world-wide range of AC line voltages and frequencies. There is no on/ off switch on the power adapter.
˚F, -40 to 60˚C
* Approximate figures. Exact speed will vary depending on the system configuration, software program, and
document complexity.
52
B
Specifications
Declared noise emissions in accordance with ISO 9296:
Sound power level, LWAd (1B=10dB): 5.5 B in Normal mode. Sound pressure level, LpAm (bystander positions): 42 dB in Normal mode.
Media Weight
Paper: 60 to 200 gsm
(16 to 110 lb index)
Envelopes: 75 to 90 gsm
(20 to 24 lb)
Cards: 110 to 200 gsm; 0.3 mm max
thickness (110 lb index max;
0.012 inch max thickness)
Banner Paper: 75 gsm (20 lb)
Media Handling
Sheets: up to 100 sheets Banners: up to 20 sheets Envelopes: up to 15 envelopes Cards: up to 30 cards Transparencies: up to 25 sheets Labels: up to 20 sheets of paper labels
Use only U.S. letter-sized or A4­sized sheets. Use only paper labels specifically designed for use with HP inkjet printers.
OUT tray capacity: up to 50 sheets
Media Size
Custom size:
Width: 77 to 216 mm
(3.0 to 8.5 in)
Length: 77 to 356 mm
(3 to 14 in)
U.S. letter: 216 x 279 mm
(8.5 x 11 in)
Banner U.S. letter: 216 x 279 mm
(8.5 x 11 in)
U.S. legal: 216 x 356 mm
(8.5 x 14 in)
Executive: 184 x 267 mm
(7.25 x 10.5 in)
U.S. No. 10 envelope: 105 x 241 mm
(4.13 x 9.5 in) Invitation A2 envelope: 4.37 x 5.75 in Index card: 76 x 127 mm
(3 x 5 in) Index card: 102 x 152 mm
(4 x 6 in) Index card: 127 x 203 mm
(5 x 8 in) European A4: 210 x 297 mm European A5: 148 x 210 mm Banner European A4: 210 x 297 mm B5-JIS: 182 x 257 mm European DL envelope: 220 x 110 mm European C6 envelope: 114 x 162 mm European A6 card: 105 x 148 mm Japanese Hagaki postcard: 100 x 148 mm
53
B
Specifications
Minimum Printing Margins
The printer cannot print outside a certain area of the page, so you must make sure the contents of your document fall within the printable area—that is, within the top, bottom, left, and right margins available for the specific size of paper on which you are printing.
When you use nonstandard paper sizes and select the Custom Paper Size setting in the HP print settings box, the paper width must be between 77 and 215 mm (3 and 8.5 inches) and the paper length must be between 77 and 356 mm (3 and 14 inches).
A4-Sized Paper
Left: 3.2 mm (0.125 in.) Right: 3.2 mm (0.125 in.) Top: 1.0 mm (0.04 in.) Bottom: 11.7 mm (0.46 in.)
Margins for Letter-, Legal-, and Executive-Sized Paper
B5-Sized Paper
Left: 3.2 mm (0.125 in.) Right: 3.2 mm (0.125 in.) Top: 1.0 mm (0.04 in.) Bottom: 11.7 mm (0.46 in.)
Cards (3x5, 4x6, 5x8, and A6)
Left: 3.2 mm (0.125 in.) Right: 3.2 mm (0.125 in.) Top: 1.0 mm (0.04 in.) Bottom: 11.7 mm (0.46 in.)
Hagaki Postcards
Left: 3.2 mm (0.125 in.) Right: 3.2 mm (0.125 in.) Top: 1.0 mm (0.04 in.) Bottom: 11.7 mm (0.46 in.)
Envelopes
Left: 1.0 mm (0.04 in.) Right: 11.7 mm (0.46 in.) Top: 3.2 mm (0.125 in.) Bottom: 3.2 mm (0.125 in.)
Left: 6.4 mm (0.25 in.) Right: 6.4 mm (0.25 in.) Top: 1.0 mm (0.04 in.) Bottom: 11.7 mm (0.46 in.)
A5-Sized Paper
Left: 3.2 mm (0.125 in.) Right: 3.2 mm (0.125 in.) Top: 1.0 mm (0.04 in.) Bottom: 11.7 mm (0.46 in.)
Banners - A4 Sized (8.27 x 11.7 in.)
Left: 3.2 mm (0.125 in.) Right: 3.2 mm (0.125 in.) Top: 0.00 mm (0.0 in.) Bottom: 0.00 mm (0.0 in.)
Banners - Letter Sized (8.5 x 11 in.)
Left: 3.2 mm (0.125 in.) Right: 3.2 mm (0.125 in.) Top: 0.00 mm (0.0 in.) Bottom: 0.00 mm (0.0 in.)
54
C

Legal Information

Regulatory Notices

Hewlett-Packard Company
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
Pursuant to Part 15.21 of the FCC Rules, any changes or modifications to this equipment not expressly approved by Hewlett-Packard Company may cause harmful interference, and void your authority to operate this equipment. Use of a shielded data cable is required to comply with the Class B limits of Part 15 of the FCC Rules.
For further information, contact:
Hewlett-Packard Company Manager of Corporate Product Regulations 3000 Hanover Street Palo Alto, Ca 94304 (415) 857-1501
NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, can cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and the receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Consult the dealer or an experienced radio/ TV technician for help.
LED Indicator Statement
The display LEDs meet the requirements of EN 60825-1.
55
C
Legal Information

Limited Warranty Statement

HP Product Limited Warranty
Ink cartridges 90 Days Software in North America/Canda 90 Days Software in Asia Pacific, Europe 1 Year Software in Latin America 1 Year Printer in North America/Canada 90 Days Printer in Asia Pacific, Europe 1 Year Printer in Latin America 1 Year
A. Extent of Limited Warranty
1. Hewlett-Packard (HP) warrants to the end-user customer that the HP products specified above will be free from defects in materials and workmanship for the duration specified above, which duration begins on the date of purchase by the customer. Customer is responsible for maintaining proof of date of purchase.
2. For software products, HP’s limited warranty applies only to a failure to execute programming instructions. HP does not warrant that the operation of any product will be uninterrupted or error free.
3. HP’s limited warranty covers only those defects which arise as a result of normal use of the product, and do not apply to any:
a. Improper or inadequate maintenance or modification; b. Software, interfacing, media, parts, or supplies not pro-
vided or supported by HP; or
c. Operation outside the product’s specifications.
4. For HP printer products, the use of a non-HP ink cartridge or a refilled ink cartridge does not affect either the warranty to the customer or any HP support contract with the customer. However, if printer failure or damage is attributable to the use of a non-HP or refilled ink cartridge, HP will charge its standard time and materials charges to service the printer for the particular failure or damage.
5. If HP receives, during the applicable warranty period, notice of a defect in any software, media, or ink cartridge product which is covered by HP’s warranty, HP shall replace the defective product. If HP receives, during the applicable warranty period, notice of a defect in any hardware product which is covered by HP’s warranty, HP shall either repair or replace the defective product, at HP’s option.
6. If HP is unable to repair or replace, as applicable, a defective product which is covered by HP’s warranty, HP shall, within a reasonable time after being notified of the defect, refund the purchase price for the product.
7. HP shall have no obligation to repair, replace, or refund until the customer returns the defective product to HP.
8. Any replacement product may be either new or like-new, provided that it has functionality at least equal to that of the product being replaced.
9. HP’s limited warranty is valid in any country where the covered HP product is distributed by HP except for the Middle-East, Africa, Argentina, Brazil, Mexico, Venezuela, and France’s “Departements D’Outre-Mer”; for those excepted areas, the warranty is valid only in the country of purchase. Contracts for additional warranty services, such as on-site service, may be available from any authorized HP service facility where the product is distributed by HP or by an authorized importer.
Duration of
B. Limitations of Warranty
1. TO THE EXTENT ALLOWED BY LOCAL LAW, NEITHER HP NOR ITS THIRD PARTY SUPPLIERS MAKE ANY OTHER WARRANTY OR CONDITION OF ANY KIND, WHETHER EXPRESS OR IMPLIED, WITH RESPECT TO THE HP PRODUCTS, AND SPECIFICALLY DISCLAIM THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE.
C. Limitations of Liability
1. To the extent allowed by local law, the remedies provided in this Warranty Statement are the customer’s sole and exclusive remedies.
2. TO THE EXTENT ALLOWED BY LOCAL LAW, EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN THIS WARRANTY STATEMENT, IN NO EVENT SHALL HP OR ITS THIRD PARTY SUPPLIERS BE LIABLE FOR DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, WHETHER BASED ON CONTRACT, TORT, OR ANY OTHER LEGAL THEORY AND WHETHER ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
D. Local Law
1. This Warranty Statement gives the customer specific legal rights. The customer may also have other rights which vary from state to state in the United States, from province to province in Canada, and from country to country elsewhere in the world.
2. To the extent that this Warranty Statement is inconsistent with local law, this Warranty Statement shall be deemed modified to be consistent with such local law. Under such local law, certain disclaimers and limitations of this Warranty Statement may not apply to the customer. For example, some states in the United States, as well as some governments outside the United States (including provinces in Canada), may:
a. Preclude the disclaimers and limitations in this Warranty
Statement from limiting the statutory rights of a con­sumer (e.g., the United Kingdom);
b. Otherwise restrict the ability of a manufacturer to enforce
such disclaimers or limitations; or
c. Grant the customer additional warranty rights, specify the
duration of implied warranties which the manufacturer cannot disclaim, or not allow limitations on the duration of implied warranties.
3. FOR CONSUMER TRANSACTIONS IN AUSTRALIA AND NEW ZEALAND, THE TERMS IN THIS WARRANTY STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT, OR MODIFY, AND ARE IN ADDITION TO, THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF HP PRODUCTS TO SUCH CUSTOMERS.

HP Year 2000 Warranty

Subject to all of the terms and limitations of the HP Limited Warranty Statement stated above, HP warrants that this HP Product will be able to accurately process date data (including, but not limited to, calculating, comparing, and sequencing) from, into, and between the twentieth and twenty-first centuries, and the years 1999 and 2000, including leap year calculations, when used in accordance with the Product documentation provided by HP (including any instructions for installing patches or upgrades), provided that all other products (e.g. hardware, software, firmware) used in combination with such HP Product(s) properly exchange date data with it. The duration of the Year 2000 warranty extends through January 31, 2001.
56

Index

A
accessories vi, 45 automatic two-sided printing
layout panel
9
B
background printing 11, 12 banners
choosing paper for metric sizes 53 minimum margins 54 ordering 46 printing 21 problems 41
best mode 9, 52
print speed 52
bi-directional cable vi black and white printing 10 book binding 23 brightness 10 buttons
7
cancel power 1, 28, 38 print 7 resume 1, 19, 35, 38 revert to default 7 save settings 7
21, 53
C
cables
ordering parallel vi recommended vi USB vi
cancel button 7 capacity, paper tray vii cards
choosing paper for metric sizes 53 minimum margins 54 printing 1417 specifications 46
change printers 12 change the order of print jobs 12 cleaning
print cartridges
45
53
29
printer 3
color panel 10 color resolution 52 color tone 10 colorSync 10 computer, controlling from 1, 4 connections
4
USB
customer support 42
D
default printer 4 delete a print job 12 desktop printing 5 dimensions 52 door, rear access 35, 38 draft mode 9, 52
print speed 52
drivers, see printer software duty cycle
52
E
energy usage 52 envelopes
choosing metric sizes 53 minimum margins 54 printing single 15 printing stack 16
environment, operating 52
53
F
fax printing, problems 36 FCC statement 55 features vii foreground printing 11
G
general panel 8 getting help, See help
printing
10
1417
grayscale greeting cards
H
help
electronic HP customer care 43
vii
information sources vii on the printer vii technical support 42 web sites and user forums vii
high res photo mode 9 HP color matching 10 HP customer care 43
I
I/O interface 52 icons
printer status
IN tray 2
capacity of 53
index cards
printing
ink
density ordering 45 streaking 29
ink cartridges
cleaning ordering 45
installing
printer software problems 33, 34 software 33
iron-on transfers
ordering printing 20
5
17
40
30
33, 34
46
J
jams, see paper jams
L
labels
choosing types to use paper jams with 35 printing 18
Layout panel 9 LED indicator statement 55 lights
1
online print cartridge status 1, 26, 27 resume 1
53
57
Index
M
maintenance
print cartridges printer 3
manual two-sided printing 23 margins
banners minimums, by paper type 54
media size 53 media weight, recommended 53 media, see paper metric paper sizes modes
9, 52
best draft 9, 52 high res photo 9 normal 9, 52 printing speeds 52
26
54
53
N
noise
3
printer
noise emissions 53 normal mode 9, 52
print speed 52
O
online support, web site vii operating environment 52 ordering
parts and accessories supplies 45
OUT tray 2, 53
47
P
page orientation 6 page setup dialog box 6 paper
metric sizes minimum margins, by type 54 specifications 53 supplies 46 weight of 53
paper guides 2 paper jams, clearing 35, 38 paper size 6 paper sizes
and minimum margins by paper type 53
53
54
paper tray
53
capacity
paper trays
vii
capacity IN tray 2 OUT tray 2 positions 2
paper type/quality panel 9 parts
numbers ordering 45 supplies 45
pausing/holding a print job 12 posters
printing
posters, printing 22 power
adapter button 52 consumption 52 cord vi cord, ordering 45 light 52
print
at a specific time
print button 7 print cartridge status 26 print cartridge status light 52 print cartridges
cleaning damage from refilling 32 light 27 ordering 45 part numbers 45 problems 27, 28 recommended temperatures
45
9
vi
12
28, 29, 30
28
replacement 27 status 26 status light 1 storing 28 using 28
print dialog box 7 print margins 54 print modes
9, 52
best draft 9, 52 high res photo 9
normal 9, 52
print problems 29 print problems, see problems print quality
cleaning print cartridges 29 improving 40 problems 40 using refilled print cartridges
vii
32
print quality problems 29 print speed vii
best mode 52 draft mode 52 normal mode 52 specifications 52
print technology 52 printer
accessories cable parallel USB 45 cleaning 3 components vi connections 35 controlling 1, 4 dimensions 52 driver updates, see software up-
drivers, see printer software list of parts maintenance 3 noise 3 online help vii package contents vi paper trays 53 parts 45 recommended cables vi selecting default 4 setting up vi software 42 software updates 42 specifications 52 status 5 weight 52
printer software
downloading problems installing 33
vi, 45
45
dates
vi
42
58
Index
updates
printing
21
banners book 23 business cards 17 cards 1417 envelopes, single 15 envelopes, stack 16 faxes 36 from the desktop 5 greeting cards 1417 index cards 17 iron-on transfers 20 labels 18 over a network vi posters 9, 22 quality 29, 40 stop/restart 12 tablet 23 transparencies 19 two-sided, book 23 two-sided, tablet 23
printing problems 28 printing problems, see problems problems
banner printing blank page came out of printer
41
36
CD, not reading 33 fax 36 flashing lights 38 help 33 ink streaks 29 installing printer software 34 jam 35 lights flashing 38 no page not came out 35 output 39, 40 page did not print 35 paper jam 35 parts of output in wrong place
39
parts of output missing 39 power light flashing 38 print cartridge status light
flashing
38
print cartridges 28
print quality 40 printing 3537 resume light flashing 38 slow printer 37 software installation 34 software, not reading 33 too much ink 40 using refilled print cartridges
32
Q
quality vii
printing 29
quick start poster
ordering
45
R
rear access door
removing replacment parts 45
recycle 60 regulatory notices 55 resolution
black color 52 true type text 52
restart printing 12 resume button 52 resume light 52 revert to default button 7
35, 38
52
S
saturation 10 save settings button 7 scaling 6 select panel 25 selecting a default printer 4 setting up printer vi setup
problems
size
media specifications 53
software compatibility 52 software, see printer software sort the order of print jobs specifications 52 speed, printing 52 status
3334
53
12
print cartridge status light
stop printing 12 stuck paper, see paper jams
45
supplies
ordering 45 paper and other media 46 part names and numbers 45
T
tablet binding 23 technical support 42 transfers, printing 20 transparencies
46
ordering printing 19
trays
envelope slot IN 53 IN tray 2 OUT 53 OUT tray 2
troubleshooting, see problems true type text resolution two-sided printing 23
15
52
U
updates for software 42 urgent print requests 12 USB connection 4 user’s guide, ordering 45 Utility window 29 utility window 24, 25, 29, 31
W
warranty
extensions statement 56
web site vii web sites 33, 37, 45, 47 weight
paper printer 52 recommended media 53
44
53
1
59
Environmental Statement
Hewlett-Packard continuously improves the design processes of HP DeskJet printers to minimize the negative impact on the office environment and on the communities where printers are manufactured, shipped, and used. Hewlett-Packard has also developed processes to minimize the negative impact of the disposal of the printer at the end of printing life.
Reduction and Elimination
Paper Use: The printer’s automatic/manual two-sided
printing capability reduces paper usage and the resulting demands on natural resources. This printer is suited for the use of recycled papers according to DIN 19 309.
Ozone: Ozone-depleting chemicals such as CFCs have
been eliminated from Hewlett-Packard manufacturing processes.
Recycling
Design for recycling has been incorporated into this printer. The number of materials has been kept to a minimum while ensuring proper functionality and reliability. Dissimilar materials have been designed to separate easily. Fasteners and other connections are easy to locate, access, and remove using common tools. High priority parts have been designed to access quickly for efficient disassembly and repair. Plastic parts have been primarily designed in no more than two colors to enhance recycling options. A few small parts are colored specifically to highlight customer access points.
Printer Packaging: The packaging materials for this
printer have been selected to provide maximum protection for the least cost possible, while attempting to minimize environmental impact and facilitate recycling. The rugged design of the HP DeskJet printer assists in minimizing both packaging materials and damage rates.
Plastic parts: All major plastics and plastic parts are
marked according to international standards. All plastic parts used in the printer housing and chassis are technically recyclable and all use a single polymer.
Product Longevity: To ensure the longevity of your
DeskJet Printer, HP provides the following:
Extended Warranty - HP SupportPack provides coverage for the HP hardware and product and all HP supplied internal components. HP SupportPack must be purchased by the customer within 30 days of purchase. Contact the nearest HP dealer about this service.
Spare Parts and Consumables are available for five years after production has stopped.
Product Take-back - To return this product and ink cartridges to HP at the end of its useful life, call your local HP Sales or Service Office for instructions.
Energy Consumption
This printer was designed with energy conservation in mind. This printer averages 4 watts in stand-by mode. Not only does this save natural resources, but it also saves money without affecting the high performance of this printer. This product qualifies for the ENERGY STAR Program (U.S. and Japan). ENERGY STAR is a voluntary program established to encourage the development of energy-efficient office products. ENERGY STAR is a US registered service mark of the US EPA. As an ENERGY STAR partner, Hewlett-Packard Company has determined that this product meets ENERGY STAR Guidelines for energy efficiency.
Energy consumption in off-mode: When the
printer is off, a minimal amount of energy is still being consumed. Energy consumption can be prevented by turning the printer power off, then disconnecting the end of the printer power cord from the electrical source.
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