HP (Hewlett-Packard) 840c User Manual

HP DeskJet 840C Series (USB)
Printer
User’s Guide for Macintosh

English

HP Customer Care

Thank you for buying an HP DeskJet printer. Because HP wants owning your printer to
be a trouble-free experience, we back your purchase with
award-winning service and support that includes:

HP Customer Care Online

HP Customer Care

—

Click your way to a quick solution!
start for answers to questions about your HP DeskJet printer — 24 hours a day,

seven days a week.

If you have a modem connected to your computer and subscribe to an online
service, or have direct access to the Internet, you can obtain a wide variety of
information about your printer at the following web sites:

English: http://www.hp.com/support/home_products
French: http://www.hp.com/cposupport/fr/
German: http://www.hp.com/cposupport/de
Japanese: http://www.jpn.hp.com/CPO_TC/eschome.htm
Portuguese: http://www.hp.com/cposupport/pt
Spanish: http://www.hp.com/cposupport/es/

From

HP Customer Care Online

and

HP Customer Care Email

HP Customer Care Online

you can link to

.

HP Customer Care User Forums

is a great place to

HP Customer Care User Forums

Go online, anytime, and you will also find helpful user forums—a great source of
ideas and suggestions for using your HP DeskJet printer. You can access the user

forums directly from

http://www.hp.com/support/home_products.

HP Customer Care by Phone

Call us direct and connect with a service technician who specializes in your
product and who can typically answer your questions in one phone call. See

page 43 in this

User’s Guide

for phone numbers.

ii

Acknowledgments

Apple, the Apple logo, AppleTalk, ColorSync, the ColorSync logo, Finder, Mac,
Macintosh, MacOS, PowerBook, Power Macintosh, and QuickDraw are trademarks
of Apple Computer, Inc., registered in the U.S. and other countries.

Notice

The information contained in this document is subject to change without notice.

Hewlett-Packard Company makes no warranty of any kind with regard to this
material, including, but not limited to, the implied warranties of merchantability
and fitness for a particular purpose.

Hewlett-Packard shall not be liable for any errors or for incidental or
consequential damages in connection with the furnishing, performance, or use of
this material.

All rights reserved. Reproduction, adaptation, or translation of this manual is
prohibited without prior written permission of Hewlett-Packard Company, except
as allowed under the copyright laws.

No part of this document may be photocopied, reproduced, or translated to
another language without the prior written consent of Hewlett-Packard Company.

Edition 1, September 1999

© Copyright Hewlett-Packard Company and Apple Computer, Inc. 1999

Portions © Copyright 1989-1999 Palomar Software, Inc. HP DeskJet 800C Series
Printers includes printer driver technology licensed from Palomar Software, Inc.,
www.palomar.com.

iii

Table of Contents

Chapter 1 Using Your Printer

Buttons and Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Paper Trays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Basic Printer Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

Chapter 2 Using Your Printer Software

Choosing Your Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Other Ways to Select a Default Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Desktop Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Checking Printer Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Page Setup - Controlling Page Layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Print Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

Printing on Different Types of Paper and Media . . . . . . . . . . . . . . . . . . . . . . 13

HP DeskJet Utility Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Chapter 3 Using and Caring for Your

Print Cartridges

Print Cartridge Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Replacing Print Cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Storing Print Cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Cleaning Print Cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Damage Resulting from Refilling the Print Cartridges . . . . . . . . . . . . . . . 32

Chapter 4 Getting Help When Things Go Wrong

Troubleshooting Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

HP Customer Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Chapter 5 Supplies and Accessories

Printer Supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Printer Quick Start Posters and User’s Guide for Macintosh . . . . . . . . . . 45

Paper and Other Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Ordering Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Appendix A Setup Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49

Appendix B Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Appendix C Legal Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

iv

Table of Contents

Regulatory Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Limited Warranty Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

HP Year 2000 Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

v

Introduction

Thank You For Buying an HP DeskJet Printer!

Here’s what comes in the box. If something is missing, talk to your HP dealer or call
HP Customer Care. (See “HP Customer Care by Phone” on page 43 for the
appropriate telephone number.)

Printer

Power adapter

6410020

Printer software
(CD and/or diskettes)

Power cord

Black print
cartridge

Color print
cartridge

Note: You will need to buy a USB-to-USB printer cable to connect your

HP DeskJet printer to your computer. See page 45 for ordering information.

vi

Introduction

Special Features of Your HP DeskJet Printer

Your new HP DeskJet printer is equipped with special features:

• Stunning photo quality through HP’s Color Layering Technology

• Laser-quality black text

• Excellent print quality on plain paper

• Uncompromising performance with print speeds of up to 8 pages per minute
for black text and 5 pages per minute for text with color graphics with the
HP DeskJet 840C Series printers

• Efficient, fast photo image printing

• Large capacity paper tray that holds up to 100 sheets

Finding More Information

This

User’s Guide

shows you how to operate your printer. For more information:

• Use the

• Turn on balloon help in the
setting to view an explanation.

• Visit the HP web site at
latest product information, troubleshooting, and printer software updates.

Quick Start Poster

http://www.hp.com/support/home_products

for installation.

Help

menu. Move your cursor over any print

for the

vii

1

Using Your Printer

Buttons and Lights

The buttons on the front of your HP DeskJet printer let you turn the printer on and
off, or to resume printing. The lights give you visual cues about the state of your
printer. The buttons and lights from top to bottom are:

Power Button and Light – Use the
Power Button to turn the printer on and off.
The green light on the Power Button flashes
when printing is in progress.

Resume Button and Light – Whenever
the light on the Resume Button flashes,
press the Resume Button to continue
printing.

Warning

Print Cartridge Status Light – When lit,
this light indicates that you need to check
the status of your print cartridges. “Print Cartridge Status” on page 26 for more
information.

Only use the Power Button on the front of the printer to turn the printer on
and off. Using a power strip, surge protector, or a wall-mounted switch to
turn the printer on and off may cause premature printer failure.

6410923

1

1

Using Your Printer

Paper Trays

IN Tray

You place paper and other media
types for printing in the IN tray. Pull
out this tray for easy loading. Once
you insert the media you want to use,
slide the paper guides so they rest
snugly against the media. Be sure to
slide all media as far as it will go into
the IN tray.

OUT Tray

The printer sends its completed pages
to the OUT tray. The OUT tray has two
different positions.

Length paper guides

6410006

Width paper guide

IN tray pulled out

Up – For ease of loading media in the
IN tray.

Down – For printing, flip the OUT tray
down. Be sure to slide both paper
adjusters to fit snugly against the
paper’s edges. Make sure the paper
lies flat in the tray and that the paper
fits under the tab of the length paper
guide.

OUT tray up

OUT tray down

6410008

Paper guides snug

IN tray pushed in

2

1

Using Your Printer

Basic Printer Maintenance

Because the printer ejects ink onto the paper in a fine mist, ink smudges will
eventually appear on the printer case. To remove smudges, stains, and/or dried
ink from the exterior of the printer, use a soft cloth moistened with water.

When cleaning your printer, keep these tips in mind:

•

Do not

clean the interior of the printer. Keep all fluids away from the interior.

•

Do not

cleaner or detergent is used on the printer, wipe the printer’s exterior surfaces
with a soft cloth moistened with water.

•

Do not

normal when the cradles move back and forth.

For information on cleaning print cartridges and the print cartridge cradle, see
“Cleaning Print Cartridges” on page 29.

use household cleaners or detergent. In the event that a household

lubricate the rod on which the print cartridge cradle moves. Noise is

3

2

Using Your Printer Software

Note: Before you can use your printer, you must have installed the printer

and printer software as described on the

Quick Start Poster.

Choosing Your Printer

If you haven’t already selected your

Chooser

1

2

3

4

5

, you should do so now. To select your printer using a USB connection:

Make sure the computer and printer are turned on, and your printer is
connected to your computer with a USB cable.

From the

In the left side of the Chooser window, click the
icon.

In the right side of the Chooser window, click

Close the

Apple

Chooser

menu, select

.

HP DeskJet

Chooser

as the default printer in the

.

DeskJet 800 Series (USB)

DeskJet 840C.

Other Ways to Select a Default Printer

Besides using the Chooser, you can also select a default printer in the following
ways:

Select the desired printer by clicking on the menu bar

•

the screen, and choosing
If your control strip is on, then select the desired printer by clicking the

•

icon

in the control strip, and choosing

DeskJet 840C

.

DeskJet 840C

printer icon

.

at the top of

printer

•

Drag the document you want to print to the desktop icon of the printer you
want to use.

•

Click the icon of the

Default Printer

The Print command will send your documents to this printer until you select a
new default printer. If you switch printers, check your document before you
print it to see whether the formatting or pagination changed.

HP DeskJet printer

from the

Printing

you want to use, and choose

menu.

Set

4

2

Using Your Printer Software

Desktop Printing

Desktop printing is useful when you have a number of documents to print at once,
or when you have a document that is already formatted for printing on a
particular printer. There are two methods to print documents from the desktop. To
perform desktop printing, either:

Drag the icons of the documents you want to print to the desktop icon of the

•

printer you want to use.

OR

Select the icons of the documents you want to print, then choose

•

File

menu. When the

click the

Print

button.

Print

dialog box appears, select your print options, then

Checking Printer Status

You can tell the status of a printer by looking at its desktop icon:

Icon Description Icon Description

Idle printer (default) Printing stopped on

default printer

Idle printer (not default) Error on default printer

Printing on default printer Printer not available or

connected

Print

from the

5

2

Using Your Printer Software

Page Setup - Controlling Page Layout

You control settings such as paper size, scaling, page orientation, and watermarks
from the
box:

1

HP DeskJet 800 Series Page Setup

dialog box. To get to this dialog

Open the software program used to create your document.

From the

2

File

menu, select

Page Setup

Paper Size, Scaling, and Page Orientation

Make sure you correctly choose the size of
paper, envelopes, or other media you have in
the IN tray.

.

Enter a number from
20 to 400. Numbers
smaller than 100
reduce the image
size, and numbers
greater than 100
enlarge it. Changing
size may change
pagination.

Click the appropriate
icon to choose page
orientation.

6

2

Using Your Printer Software

Print Dialog Box

You control settings such as number of copies, all or specific pages to print, paper
type, print quality, page layout, color, and background printing from the

HP DeskJet 800 Series Print

from your software program’s File menu.

dialog box. To get to this dialog box, select

Print

Buttons

There are four buttons at the bottom of every Print dialog box:

•

Save Settings saves any print settings you select for this and future documents

•

Revert to Defaults returns your print settings to the original

HP-defined settings

•

Cancel cancels settings you have entered and closes the Print dialog box

•

Print starts printing

7

2

Using Your Printer Software

General

General is the default panel selected in the Print dialog box menu. This panel lets

you select the number of copies you want to print, whether you want to print the
entire document or select pages, and whether you want to print from the front of
your document or begin printing from the end forward.

Indicate whether you want to start
printing from the first page or from

Click to display a list of other print­control panels.

Enter the number of copies you
want to print.

the last page.

If you don’t want to print the entire document,
enter the beginning and ending page numbers
you want to print.

This area displays options set in other
Print panels.

You may also choose the following options from the General menu:

•

Paper Type/Quality (see “Paper Type/Quality” on page 9)

•

Layout (see “Layout” on page 9)

•

Color (see “Color” on page 10)

•

Background Printing (see “Background Printing” on page 11)

•

Ink Controls allows you to adjust the ink volume and dry time

8

2

Using Your Printer Software

Paper Type/Quality

Choose from a wide
range of paper types.

Print Quality

Draft: Quick printing
Normal: Every day

printing

Best: Highest quality
High Resolution Photo:

Only for photo media

Layout

This dialog box allows you to specify the number of pages printed on each sheet
of paper, or to print a poster by specifying the number of pages printed across and
down. You also set Two-Sided Printing options from this dialog box.

Check here to print on
both sides of the paper.

Choose the number of
pages (1, 2, or 4) to print
on each sheet.
or
Print a poster:
Choose the size of your
poster by choosing the
number of pages across
and down (2x2, 3x3, or

4x4).

Check to print a border
around each page.

If you check Print Both Sides,
choose appropriate Binding (side or top).

9

2

Using Your Printer Software

Color

Your HP DeskJet 800C Series Printer uses HP’s Color Matching technology to
intelligently analyze each element on a page—text, graphics, and photographs—
and provide the best color output.

Choose:

• HP Color

Matching (default)

•

ColorSync

•

Grayscale (print in

shades of gray)

•

Black & White (no

color)

Slide to adjust:

•

Saturation

•

Brightness

•

Color Tone

HP Color Matching is the default Image setting on the Color panel. While you

can adjust saturation, brightness, and color tone with the sliders that appear when
you choose this option, the center position of the sliders is optimized for most
printing uses and types of media.

The ColorSync setting can be used for color matching with other components
using the ColorSync matching system.

Grayscale prints in shades of gray. With this setting, you also have the option to

optimize printing for fax and photocopy.

Black & White prints only in black and white (no color, no gray).

10

2

Using Your Printer Software

Background Printing

Choose Background if you want to continue working while printing takes place. If
you choose Foreground printing, printing will be faster, but you won’t be able to
work on other tasks until the printing is complete.

Choose:

• Background to

continue working
while printing

• Foreground for

faster printing

Click the button that
matches the desired
timing for your print
job

11

2

Using Your Printer Software

The following table describes additional features available when using
background printing. To access these features from the desktop, double-click the

HP DeskJet 840C Series printer icon.

Background

Printing Options

Delete a print job • Select the job title or icon, then click the Trash icon.

or

• Drag the document’s icon to the Trash on your desktop.
These methods delete only the print job, not the document itself.

Hold/pause a print job • Select the job title or icon, then click the Pause button.

The print request will pause until you select its title again and
click the Resume Button.

or

• Drag the document icon to the Waiting to Print list of

documents.

Mark a print request
“Urgent”

Print at a specific time • Select the job title or icon, then click the small clock.

Sort/change the order
of print jobs

• Select the job title or icon, then click the small clock.

• In the dialog box that appears, click Urgent. This moves the

print request to the top of your print list.

• In the dialog box that appears, click At Time, then set the time
and date to print.

• From the View menu, choose the title of the column by which
you want to sort or choose.

• To see and change the print order, sort by Print Time.

• Drag and drop the print job title to the desired place in the list.

Instructions

Stop and restart
printing

Change printers To move a print job from one printer to another printer of the

• Choose Stop Print Queue from the Printing menu.

• To resume printing, choose Start Print Queue.

This is a good way to save print requests when using a portable
computer while away from your printer.

same type:

• Drag the icon for the print request to the icon of the desired

printer.

If you’re not sure whether the two printers are of the same type,
try moving the print request anyway; the printer software won’t let
you move a print request to an incompatible printer.

12

2

Using Your Printer Software

Printing on Different Types of Paper and Media

The HP DeskJet 800C Series printer is designed to encompass so many different
types of print media that you’re practically set up as a small print shop. This
chapter explains how to use the different printing materials available to you.

Printing Photographs

I want to print… I should…

Photo Paper

6410039

1 Remove all paper from the IN tray.
2 Raise the OUT tray to the up position.
3 Insert the photo paper into the IN Tray, glossy side

down.

4 Lower the OUT tray.
5 Slide the paper guides snugly against the sheets.
6 Push in the IN tray.
7 Choose the print settings that match the type and

size of the photo paper.

8 Print the photos.

HP print settings to choose Guidelines to remember

Page Setup

- Paper Size: Choose appropriate paper size

- Orientation: Choose appropriate orientation

Paper Type/Quality

-

Paper Type:

-

Print Quality:

Layout

-

Pages per Sheet:

-

Print Both Sides:

Choose photo paper type

Choose Best

1

Unchecked

• For best results, use HP Premium Photo Paper, Glossy,
or HP Premium Photo Paper, Matte or Glossy.

• The photo needs to be in electronic (digital) form,
before you can print it. Take a digital picture, scan a
photo, or have your local camera shop provide an
electronic file of your photo.

• Remember to lower the OUT tray once the photo
paper is loaded.

• After selecting your paper type, choose the
appropriate paper size from the pull-down menu.

13

2

Using Your Printer Software

Printing Greeting Cards and Hagaki

I want to print… I should…

1 Slide out both of the paper guides, remove all paper

from the IN tray, slide out the IN tray, and flip up the
OUT tray.

2 Insert up to 30 cards into the IN tray as far as they

will go.

3 Slide the paper guides snugly against the edges of

the cards.

6410039

HP print settings to choose Guidelines to remember

4 Make sure the IN tray is pushed in and flip down the

OUT tray.

5 Choose the print settings that match the type and

size of the cards.

6 Print the cards.

Page Setup

- Paper Size: Choose appropriate card size

- Orientation: Choose Portrait icon

Paper Type/Quality

-

Paper Type:

Plain Paper or Inkjet Paper for Hagaki

-

Print Quality:

Layout

-

Pages per Sheet:

-

Print Both Sides:

Choose greeting card type or

Choose Normal

1

Unchecked

• For best results use HP Greeting Card Paper.

• For Hagaki, use Plain Paper or Inkjet Paper.

• Use Plain Paper setting to print Hagaki’s address side.

• If you have pre-folded greeting cards, unfold the
cards, then load the cards into the IN tray.

• Align the card edges before inserting the cards.

• For ease of loading small cards, pull out the IN tray
and raise the OUT tray. After you have inserted the
cards, push the IN tray in and lower the OUT tray.

14

2

Using Your Printer Software

Printing Envelopes

I want to print… I should…

Single envelope

6410010

1 Slide the envelope, with its flap side on the left and

flap facing up, into the OUT tray’s single envelope
slot. Push the envelope in until it stops.

2 Choose the print settings that match the type and

size of the envelope.

3 Print the envelope.

HP print settings to choose Guidelines to remember

Page Setup

- Paper Size: Choose appropriate envelope size

- Orientation: Choose Portrait icon

Paper Type/Quality

-

Paper Type:

-

Print Quality:

Layout

-

Pages per Sheet:

-

Print Both Sides:

Choose Plain Paper

Choose Normal

1

Unchecked

• Make sure paper is loaded in the IN tray.

• Make sure the OUT tray is in the down position.

• Avoid envelopes that have clasps or windows.

• Avoid envelopes that are shiny or embossed,
envelopes with thick, irregular, or curled edges, or
envelopes that are wrinkled, torn, or otherwise
damaged.

• If your software program includes an envelope­printing feature, follow those instructions instead of
the procedure here.

15

2

Using Your Printer Software

I want to print… I should…

Stack of envelopes

6410013

1 Slide out both of the paper guides, and remove all

paper from the IN tray.

2 Slide up to 15 envelopes, with their flap side on the

left and flap facing up, into the IN tray as far as they
will go.

3 Slide the paper guides snugly against the edges of

the envelopes.

4 Make sure the IN tray is pushed in.
5 Choose the print settings that match the type and

size of the envelopes.

6 Print the envelopes.

HP print settings to choose Guidelines to remember

Page Setup

- Paper Size: Choose appropriate envelope size

- Orientation: Choose Portrait icon

Paper Type/Quality

-

Paper Type:

-

Print Quality:

Layout

-

Pages per Sheet:

-

Print Both Sides:

Choose Plain Paper

Choose Normal

1

Unchecked

• Never load more than 15 envelopes at one time.

• Align the envelope edges before inserting them.

• Avoid envelopes that have clasps or windows.

• Avoid envelopes that are shiny or embossed,
envelopes with thick, irregular, or curled edges, or
envelopes that are wrinkled, torn, or otherwise
damaged.

• If your software program includes an envelope­printing feature, follow those instructions instead of
the procedure here.

16

2

Using Your Printer Software

Printing Cards

I want to print… I should…

Cards (index, business, and other small
media)

6410039

1 Pull out the IN tray.
2 Slide out both of the paper guides, and remove all

paper from the IN tray.

3 Insert up to 30 cards into the IN tray as far as they

will go.

4 Slide the paper guides snugly against the edges of

the cards.

5 Make sure the IN tray is pushed in.
6 Choose the print settings that match the type and

size of the cards.

7 Print the cards.

HP print settings to choose Guidelines to remember

Page Setup

- Paper Size: Choose appropriate card size

- Orientation: Choose Portrait icon

Paper Type/Quality

-

Paper Type:

-

Print Quality:

Layout

-

Pages per Sheet:

-

Print Both Sides:

Choose Plain Paper

Choose Normal

1

Unchecked

• Align the edges of the media before inserting.

• For ease of loading small cards, pull out the IN tray
and raise the OUT tray. After you have inserted the
cards, lower the OUT tray.

17

2

Using Your Printer Software

Printing Labels

I want to print… I should…

1 Slide out both of the paper guides, and remove all

paper from the IN tray.

2 Fan the edges of the label sheets to separate them,

then align the label edges. Insert up to 20 label
sheets (label side down).

3 Slide the paper guides snugly against the sheets.
4 Make sure the IN tray is pushed in.

6410014

HP print settings to choose Guidelines to remember

5 Choose the print settings that match the type and

size of labels.

6 Print the labels.

Page Setup

- Paper Size: Choose A4 or Letter (8.5x11 in.)

- Orientation: Choose appropriate orientation

Paper Type/Quality

-

Paper Type:

-

Print Quality:

Layout

-

Pages per Sheet:

-

Print Both Sides:

Choose Plain Paper

Choose Normal

1

Unchecked

• Use only paper labels that are designed specifically
for use with inkjet printers.

• Never load more than 20 sheets at one time.

• Use only full sheets of labels.

• Make sure the sheets are not sticky, wrinkled, or
pulling away from their protective backing.

• Do not use plastic or clear labels. The ink will not dry
when used with plastic or clear labels.

18

2

Using Your Printer Software

Printing Transparencies

I want to print… I should…

1 Slide out both of the paper guides, and remove all

Adhesive strip

6410038

paper from the IN tray.

2 Fan the edges of the transparency sheets to

separate them, then align the edges.

3 Insert a stack of up to 25 transparency sheets, rough

side down and the adhesive strip toward the printer.

4 Slide the paper guides snugly against the

transparencies.

5 Make sure the IN tray is pushed in.
6 Choose the print settings that match the type and

size of the transparencies.

7 Print the transparencies.
8 The printer waits for transparencies to dry before

releasing them automatically. Press the Resume

Button to continue printing.

HP print settings to choose Guidelines to remember

Page Setup

- Paper Size: Choose appropriate size

- Orientation: Choose appropriate orientation

Paper Type/Quality

-

Paper Type:

-

Print Quality:

Layout

-

Pages per Sheet:

-

Print Both Sides:

Choose transparency type

Choose Normal or Best

1

Unchecked

• For best results, use HP Premium Inkjet Transparency
Film or HP Premium Inkjet Rapid-dry Transparencies.
The film coating on HP Premium Inkjet Rapid-dry
Transparencies is especially developed to work with
HP inks, giving you crisp images and text and the
fastest drying times. In addition, they won’t jam your
printer.

19

2

Using Your Printer Software

Printing Iron-on Transfers

I want to print… I should…

1 Slide out both of the paper guides, and remove all

paper from the IN tray.

2 Load the transfer paper transparent (or glossy) side

down.

3 Slide the paper guides snugly against the sheets.
4 Make sure the IN tray is pushed in.
5 Choose the print settings that match the type and

size of your iron-on transfers.

6 Print your transfers.

HP print settings to choose Guidelines to remember

Page Setup

- Paper Size: Choose appropriate size

- Orientation: Choose appropriate orientation

- Flip Horizontal

Paper Type/Quality

-

Paper Type:

Paper

-

Print Quality:

Layout

-

Pages per Sheet:

-

Print Both Sides:

Choose HP Premium Inkjet

Choose Best

1

Unchecked

• If you want the text or picture on your t-shirt as you
see it on the screen, flip the document by clicking
Flip Horizontal.

• For best results, use HP Iron-On T-Shirt Transfers.

20

2

Using Your Printer Software

Printing Banners

I want to print… I should…

1 Tear off the number of sheets you need (up to 20).
2 Tear off and discard the perforated strips, if any.
3 Slide out the paper guides, and remove all paper

from the IN tray.

4 Raise the OUT tray and leave it in the up position to

print your banners.

5 Put the banner paper in the IN tray so that the

unattached edge is at the top of the stack. Insert the

6410042

first edge into the IN tray until it stops.

6 Slide the paper guides snugly against the sheets.
7 Make sure the IN tray is pushed in.
8 Choose the appropriate paper type, size, and

orientation from the Page Setup and Print dialog
screens.

9 Print the banner.

HP print settings to choose Guidelines to remember

Page Setup

- Paper Size: Choose U.S. Letter Banner or

A4 Banner

- Orientation: Choose appropriate orientation

Paper Type/Quality

-

Paper Type:

HP Banner Paper

-

Print Quality:

Layout

-

Pages per Sheet:

-

Print Both Sides:

Choose Plain Paper or

Choose Normal

1

Unchecked

• When printing banners, be sure that the OUT tray is
placed in the up position and the IN tray is pushed in.

• For best results, use HP Banner Paper.

21

2

Using Your Printer Software

Printing Posters

I want to print… I should…

1 Load paper in the IN tray.
2 Slide the paper guides snugly against the sheets.
3 Make sure the IN tray is pushed in.
4 Choose the print settings that match the type and

size of your poster.

5 Print your poster.

HP print settings to choose Guidelines to remember

Page Setup

- Paper Size: Choose appropriate size

- Orientation: Choose appropriate orientation

Paper Type/Quality

-

Paper Type:

-

Print Quality:

Layout

-

Pages per Sheet:

4x4 Poster

-

Print Both Sides:

Choose Plain Paper

Choose Normal

2x2 Poster, 3x3 Poster, or

Unchecked

• After printing, trim the edges on each sheet and tape
the sheets together.

22

2

Using Your Printer Software

Two-Sided Printing

I want to print… I should…

Manual Two-Sided Printing
Book Binding

Tablet Binding

HP print settings to choose Guidelines to remember

1 Remove all paper from the OUT tray.
2 Load paper into the IN tray.
3 Slide the paper guides snugly against the sheets.
4 Make sure the IN tray is pushed in.
5 In the Layout dialog box, click Print Both Sides,

then select either the Book or Tablet icon, and
uncheck Automatic.

6 Choose the print settings that match the type and

size of your paper.

7 Begin printing.
8 Carefully follow the reloading instructions

6410033

displayed on your computer screen.

9 When the paper is properly reloaded, click

Continue in the message box on your computer

screen.

6410043

Page Setup

- Paper Size: Choose appropriate size

- Orientation: Choose appropriate orientation

Paper Type/Quality

-

Paper Type:

-

Print Quality:

Layout

-

Pages per Sheet:

-

Print Both Sides:

the Book icon (for binding on the side) or

Tablet icon (for binding at the top). Uncheck
Automatic.

Choose appropriate type

Choose Normal

1

Check this box, then choose

• The printer prints one side of the paper first. Then, a
message on your computer screen tells you how to
reload the paper and resume printing. The reverse
side of the paper is then printed.

23

2

Using Your Printer Software

HP DeskJet Utility Window

The HP DeskJet Utility is located in the Utilities folder on your hard drive’s main
directory. The HP DeskJet Utility window has six panels, as shown below:

•

Select allows you to select the HP DeskJet 840C from the list of printers

connected to your computer (see “Select Panel” on page 25)

•

WOW! demonstrates the HP DeskJet’s print quality

•

Test allows you to print a test document

•

Clean allows you to automatically clean your print cartridges

•

Calibrate allows you to automatically align the Color and Black print

cartridges

•

Support allows you easy access to links to HP Customer Care Online

Simply click a panel, then choose your option(s).

Note: The Ink Level tab in the HP DeskJet Utility is not available with all

models of HP DeskJet 840C Series printers and configurations.

24

2

Using Your Printer Software

Select Panel

Use this panel when any of the functions on the Utility window prompt you to
select a printer. For example, if you want to calibrate your printer by choosing the

Calibrate panel, you will be prompted to first select your printer if it is not already

selected.

To select your printer from within the HP DeskJet 800 Series Utility window:

1 Click the Select panel on the Utility window.

2 Select USB.

3 In the Connect To: list, choose the desired HP DeskJet printer.

25

3

Using and Caring for Your Print Cartridges

Print Cartridge Status

The Print Cartridge Status Light flashes when one
or both of your print cartridges are low on ink,
improperly installed, or malfunctioning. It will
also flash if you are trying to use the wrong print
cartridge type.

Replacing Print Cartridges

Note: When buying replacement print cartridges, check the part numbers

carefully. The print cartridge numbers for the 840C, 842C, and 843C
printers are:

Black HP No. [15] (equivalent to C6615 Series)

Tri-Color HP No. [17] (equivalent to C6625 Series)

Print Cartridge Status Light

6410923

Note: When a print cartridge runs out of ink, leave the empty cartridge in

the cradle until you can replace it. The printer does not print with only one
print cartridge in the cradle.

26

3

Warning

Using and Caring for Your Print Cartridges

To replace a print cartridge:

1 Press the Power Button to turn on the

printer. The print cartridges move.

2 Unplug the power cord from the back

of the printer.

3 Open the top cover and raise the cradle

latch.

4 Lift the print cartridge out of the cradle

and discard it.

Keep print cartridges out of the reach of children.

5 Remove the replacement print cartridge from its packaging and carefully

remove the protective vinyl tape.

Do NOT touch the

ink nozzles

Remove the protective
vinyl tape

Do NOT touch or

remove the copper
contacts

6410908

Warning

Do NOT touch the print cartridge ink nozzles or copper contacts. Touching

these parts will result in clogs, ink failure, and bad electrical connection.
Also, do NOT remove the copper strips; these are required electrical
contacts.

6 Push the print cartridge firmly, straight down into the print cartridge cradle.

7 Close the cradle latch. When the latch is fully closed, you will hear a click.

8 Load plain white paper in the IN tray.

9 Plug in the power cord in the back of the printer.

10 Close the top cover.

11 If the Print Cartridge Status Light continues to blink after you install the

new print cartridge, check the part number on the print cartridge to ensure you
installed the correct one.

27

3

Using and Caring for Your Print Cartridges

Storing Print Cartridges

To maintain excellent print quality from your print cartridges:

•

Keep all print cartridges in their sealed packages, at room temperature
(60-78˚ F or 15.6-26.6˚ C), until you are ready to use them.

•

Once installed, leave the print cartridges in their cradle at all times to keep
them from drying out or becoming clogged.

•

If you store an unsealed print cartridge, do so in an airtight plastic container.

•

Do NOT unplug the printer until printing is complete and the print cartridge

cradles have returned to their home position on the right side of the printer. The
print cartridges will dry out if not stored in their home position.

Warning

Only use the Power Button
and off. Using a power strip, surge protector, or a wall-mounted outlet
switch to turn the printer on and off may cause premature failure.

on the front of the printer to turn the printer on

28

3

labore qusft v

Using and Caring for Your Print Cartridges

Cleaning Print Cartridges

When Do You Need to Clean?

Clean the print cartridges if your printed page is missing lines or
dots, or if it contains ink streaks.

If You See Missing Lines or Dots...

Clean the print cartridges from the HP DeskJet 800 Series Utility
window by doing the following:

1 Double-click the HP DeskJet 800 Series Utility icon in the Utilities folder on

your hard drive’s main directory.

2 Click the Clean panel, then click the Clean button and follow the instructions

displayed on your screen.

Note: Unnecessary cleaning wastes ink and shortens the life of the print

cartridge.

If You See Ink Streaks...

Clean the print cartridges and the print cartridge cradle by
following the instructions below.

1 Double-click the HP DeskJet 800 Series Utility icon in the

Utilities folder on your hard drive’s main directory.

2 Click the Clean panel, then click the Clean button. If this does not prevent

streaks, follow the instructions for “Manually Cleaning the Print Cartridges”
below.

Caution

Be careful not to get ink on your hands or clothing.

Manually Cleaning the Print Cartridges and Print Cartridge Cradle

In order to properly clean the print cartridges and cradle, you will need distilled or
bottled water and cotton swabs or a similar lint-free absorbent material that will
not stick to the cartridges.

29

3

Using and Caring for Your Print Cartridges

Manually Cleaning the Print Cartridges

Press the Power Button to turn the printer on, then lift the top cover.

1

2 After the print cartridges move to the center and stop, unplug the power cord

from the back of the printer.

Warning

Caution

Keep new and used print cartridges out of the reach of children.

3 Remove the print cartridges and place them wide side down on a piece of

paper.

Do NOT touch the print cartridge ink nozzles or copper contacts. Touching
these parts will result in clogs, ink failure, and bad electrical connection.
Also, do NOT remove the copper strips; these are required electrical
contacts.

4 Dip a clean cotton swab into distilled water and squeeze any excess water from

the swab.

5 Clean the face and edges of

the print cartridge as shown.

DO NOT wipe the nozzle

plate.

Do NOT clean

nozzle plate

6 Inspect the cartridge for

fibers on the face and edges.
If fibers are still present,
repeat the cleaning process.

Clean

Caution

7 Repeat the cleaning process for the other print cartridge.

Once you’ve removed the print cartridges, make sure that they are not
outside of the print cartridge cradle longer than 30 minutes.

30

3

Using and Caring for Your Print Cartridges

Manually Cleaning the Print Cartridge Cradle

Using clean, moistened swabs, wipe

1

the underside of each wall of the
cradle.

2 Repeat until no ink residue is seen

on a clean swab.

3 Reinsert the print cartridges, then

close the printer’s top cover.

4 Make sure white paper is loaded

into the IN tray.

6410907

5 Reinsert the electrical power cord

into the back of the printer.

6 Print a test page. Double-click the HP DeskJet 800 Series Utility icon in the

Utilities folder on your hard drive’s main directory, click the Test panel, then
click the Test button.

Note: If streaking still appears, repeat the procedure until the test

printout is clean. You will find additional maintenance tips at

http://www.hp.com/support/home_products.

31

3

Using and Caring for Your Print Cartridges

Damage Resulting from Refilling the Print Cartridges

To get the best performance from your printer, Hewlett-Packard recommends
using only genuine HP supplies for HP DeskJet printers, including genuine
factory-filled HP print cartridges.

Damage resulting from the modification or refilling of HP print cartridges is
specifically excluded from the coverage of HP printer warranties.

Note: When buying replacement print cartridges, check the part numbers

carefully. The print cartridge numbers for the 840C, 842C, and 843C
printers are:

Black HP No. [15] (equivalent to C6615 Series)

Tri-Color HP No. [17] (equivalent to C6625 Series)

32

4

Getting Help When Things Go Wrong

Troubleshooting Tips

It’s frustrating when things go wrong, but the following pages contain tips that can
help you determine what the problem is and how to fix it.

Be sure cable connections are secure. Check if your question is similar to those
listed below and then follow the instructions found in that section:

The printer software won’t install, what’s wrong? See pages 33–34.

Why won’t it print? See pages 35–37.

What do the flashing lights mean? See page 38.

Is there a problem with your printout? See page 39.

The printer software won’t install, what’s wrong?

What is the problem? Possible cause To solve the problem…

I inserted a CD, but the
computer couldn’t read it.

• The CD wasn’t properly
inserted.

OR

• The CD player may be
damaged.

OR

• The CD may be damaged.

OR

• The CD-ROM extensions
may be turned off.

1 Reinsert the CD and try again. If this

doesn’t solve your problem…

2 Try inserting a CD that you know works.

If that CD doesn’t work, you may need to
replace your CD player.

3 If other CD’s work but the printer software

CD doesn’t, you may have a damaged CD.
You can download the printer software
from the HP Customer Care web site:

www.hp.com/support/home_products

4 If you don’t have Web access, contact

HP Customer Care. See page 43, to locate
the phone number nearest you.

5 Go to your Extensions Manager to ensure

the Apple CD extension is turned on.

33

4

Getting Help When Things Go Wrong

The printer software won’t install, what’s wrong? continued

What is the problem? Possible cause To solve the problem…

The software did not install
correctly.

• There may be a conflict with
your virus protection
program.

OR

• There may be a conflict with
another software program.

OR

• Your printer software didn’t
install properly.

1 Uninstall your printer software. Insert the

printer software CD into your computer,
select Uninstall from the Installer, then
repeat the installation procedure.

2 Close any virus protection programs that

are active.

3 If you have been using Apple’s QuickDraw

GX software, turn it off. Your HP DeskJet
printer is not compatible with QuickDraw
GX.

4 Exit all of your software programs.
5 Reinstall the printer software. See the

“Install Printer Software” step on the Quick
Start Poster or see page 51 in this User’s
Guide.

If you are still having problems with the
software installation, call an HP authorized
dealer or HP Customer Care. For the phone
number of the HP Customer Care Center
nearest you, see page 43.

34

4

Getting Help When Things Go Wrong

Why won’t it print?

What is the problem? Possible cause To solve the problem…

No page came out

of the printer.

Power may be off or there
may be a loose connection.

You may not have any paper
in the IN tray.

The printer’s top cover may be
open.

A problem may exist with one
of the print cartridges.

The printer may be slow.

The printer is waiting for you
to press the Resume Button .

There may be a paper jam.

6410009

1 Make sure the power is on.
2 Make sure that all cable connections

are secure.

Double-check that the media is placed in the
IN tray correctly.

Close the printer’s top cover.

If the Print Cartridge Status Light is
blinking, lift the printer’s cover, check the Print
Cartridge Status. Verify that the print
cartridges are installed properly. See page 1.

If the Power Light is blinking, the printer is
in the process of printing. Be patient.

If the Resume Light is flashing, press the
Resume Button .

1 Pull the paper out of either the IN tray or

the OUT tray.

2 Press the Resume Button on the front of

the printer.

3 If you were printing labels, make sure a

label did not become unglued from the
label sheet while going through the printer.

4 If the paper jam has cleared, print your

document again.

5 If the paper jam hasn’t cleared, open the

Rear Access Door by turning the knob
(counter-clockwise) and removing the
door.

6 Pull the jammed paper out of the printer,

then replace the Rear Access Door.

The Rear Access Door may be
disengaged.

1 Insert the Rear Access Door and engage

lock.

2 Print your document again.

35

4

Getting Help When Things Go Wrong

Why won’t it print? continued

What is the problem? Possible cause To solve the problem…

A blank page came

out of the printer.

You may be out of ink.

You may have forgotten to
remove the vinyl tape from
the print cartridge.

You may be trying to print
a fax.

1 Lift the printer cover and check the Print

Cartridge status icons to make sure you are
not out of ink. See “Checking Printer Sta­tus” on page 5.

2 If you are out of ink, replace the print

cartridge. See “Replacing Print Cartridges”
on page 26.

3 Print your document again.

Make sure you have removed the protective
piece of vinyl tape on each of the print
cartridges. See “Replacing Print Cartridges”
on page 26.

1 Save the fax in a graphic format, such as

TIFF.

2 Place it in a word processing document and

print it from there.

36

4

Getting Help When Things Go Wrong

Why won’t it print? continued

What is the problem? Possible cause To solve the problem…

The printer is really slow. Your computer may have less

than the minimum system
requirements.

Too many software programs
may be running at the same
time.

You may be using outdated
printer software.

You may be printing a
complex document
containing graphics or
photographs.

1 Check the amount of RAM and processor

speed in your computer. See “System
Requirements” on page 52.

2 Free up some space on your hard drive.

Having less than 100MB of free space on
your computer’s hard drive can mean
longer processing times.

Close all unnecessary software programs.

Check the printer driver you are using. Be sure
to check the HP web site at http://

www.hp.com/support/home_products for

the most recent software updates.

Be patient. Large, complex documents
containing graphics or photographs print
slower than text-only documents.

37

4

Getting Help When Things Go Wrong

What do the flashing lights mean?

What is the problem? Possible cause To solve the problem…

The Power Light is
flashing.

The Resume Light is
flashing.

The Print Cartridge Status
Light is flashing.

Your printer may be receiving
data.

You may be out of paper.

Be patient, your computer is processing the
print job.

1 Insert paper.
2 Press the Resume Button .

You may have a paper jam. 1 Pull the paper out of either the IN tray or

the OUT tray.

2 Press the Resume Button on the front of

the printer.

3 If you were printing labels, make sure a

label did not become unglued from the
label sheet while going through the printer.

4 If the paper jam has cleared, print your

document again.

5 If the paper jam hasn’t cleared, open the

Rear Access Door by turning the knob

6410009

You may be printing a two­sided document by hand and
the first side has finished
printing.

The top cover may be open. Close the top cover.

(counter clockwise) and removing the door.

6 Pull the jammed paper out of the printer,

then replace the Rear Access Door.

1 Follow the on-screen directions for how to

insert the paper.

2 Press the Resume Button .

All of the lights are
flashing.

There may be a problem with
one of the print cartridges.

The printer may need to
be reset.

See “Print Cartridge Status” on page 26.

1 Press the Power Button to turn the printer

off. Then press the Power Button again to
turn the printer back on.

2 If that doesn’t solve the problem, press the

Power Button to turn the printer off.

3 Unplug the printer.
4 Plug the printer back in.
5 Press the Power Button to turn the printer

on.

38

4

Getting Help When Things Go Wrong

Is there a problem with your printout?

What is the problem? Possible cause To solve the problem…

Parts of the
document are missing or
are in the wrong place.

Paper may not be loaded
correctly.

You may have selected the
wrong paper orientation.

You may have selected the
wrong paper size.

You may be trying to print text
or graphics that are larger
than your paper size.

You may have selected the
wrong margins.

You may have accidentally
left Poster Printing selected.

1 Make sure the media is correctly oriented

in the IN tray.

2 Make sure the paper guides fit snugly

against the media.

Make sure you have selected the correct
orientation (portrait or landscape) on the

Page Setup dialog box. See “Page Setup -

Controlling Page Layout” on page 6.

Make sure you have selected the correct
paper size in the Page Setup dialog box. See
“Page Setup - Controlling Page Layout” on
page 6.

Make sure text and graphics are scaled
correctly in your document. See “Paper Size,
Scaling, and Page Orientation” on page 6.

Make sure the margins are within the printable
area. See “Minimum Printing Margins” on
page 54.

Uncheck Poster Printing in the Layout panel.
See “Layout” on page 9.

39

4

Getting Help When Things Go Wrong

Is there a problem with your printout? continued

What is the problem? Possible cause To solve the problem…

Print quality is poor.

You may not be using the
most appropriate media for
the desired output.

You may be printing on the
wrong side of the media.

You may not have selected
the correct paper type in the
printer software.

You may be printing in Draft
mode.

If you have smearing, you
may be using too much ink.

• Make sure that you are using media
intended for HP DeskJet printers.

• Print quality is dramatically improved if you
print on paper specifically designed for a
certain output (photographs, for example),
rather than using plain paper.

Make sure that the media is loaded print side
down.

Make sure that you have selected the correct
paper type on the Paper Type/Quality
dialog box. See “Paper Type/Quality” on
page 9.

If printing appears faded or dull, click Normal
or Best instead of Draft on the Paper Type/

Quality dialog box. See “Paper Type/Quality”

on page 9.

1 Click Normal or Draft instead of Best on

the Paper Type/Quality dialog box. See
“Paper Type/Quality” on page 9.

2 Reduce the amount of ink. From the HP

DeskJet 800 Series Print dialog box,

select the Ink Controls panel. Use the
sliders to adjust ink volume.

3 Increase the dry time. From the HP DeskJet

800 Series Print dialog box, select the Ink
Controls panel. Use the sliders to adjust

dry time.

You may be running out of
ink.

You may need to clean the
print cartridges.

1 Check the print cartridges status. See “Print

Cartridge Status” on page 26.

2 If you are running out of ink, replace the

print cartridge. See “Replacing Print
Cartridges” on page 26.

See “Cleaning Print Cartridges” on page 29.

40

4

Getting Help When Things Go Wrong

Is there a problem with your printout? continued

What is the problem? Possible cause To solve the problem…

Print quality is poor.

(continued)

Banners aren’t

printing correctly.

You may have forgotten to
remove the vinyl tape from
the print cartridge.

You may have the incorrect
“Image” setting in the Color
panel of the Print dialog box.

Your print cartridges may be
out of alignment.

You may have forgotten to
raise the OUT tray.

You may have problems with
the paper.

You may have problems with
your banner software.

Make sure that you have removed the
protective piece of vinyl tape on each of the
print cartridges. See “Replacing Print
Cartridges” on page 26.

Click the Revert to Defaults button in the

Color panel of the Print dialog box. See

“Color” on page 10.

If the color and black ink aren’t lining up on
the printed page, go to the HP DeskJet 800

Series Utility located in the Utilities folder in

your hard drive’s main directory. Click the

Calibrate panel, then click the Align button.

See “HP DeskJet Utility Window” on page 24.

Make sure that the OUT tray is up.

• If several sheets feed into the printer
together, unfold and refold the paper.

• If the paper creases going through the
printer, the paper might be unsuitable for
banner printing.

Make sure you selected the paper size U.S.
Letter Banner or A4 Banner on the Page Setup
dialog box. See “Page Setup - Controlling
Page Layout” on page 6.

Binding margin appears in
the wrong place when
trying to do Two-Sided
Printing.

You may have selected the
wrong paper orientation.

• Make sure you have selected the correct

Binding option in the Layout panel of the
Print dialog box. See “Layout” on page 9.

41

4

Getting Help When Things Go Wrong

HP Customer Care

HP DeskJet printers set the
standard for quality and
reliability, so you have made an

excellent choice. Should you
need help, however, HP Customer Care’s award­winning service and support is nearby to provide
expert advice on using your HP printer or to answer
specific questions about a problem you are having.
Whether online or by phone, you’ll find the support
you need—and you’ll find it fast.

HP Customer Care Online

Click your way to a quick solution! HP Customer Care

Online is a great place to go for answers to questions

about your HP products. You’ll get instant access to
everything from helpful printing tips to the latest
product and software updates—24 hours a day, seven
days a week, all at no charge to you.

If you have a modem connected to your computer
and subscribe to an online service or have direct
access to the Internet, you can obtain a wide variety of
information about your printer at the following web
sites:

English:

http://www.hp.com/support/home_products

French:

http://www.hp.com/cposupport/fr/

German:

http://www.hp.com/cposupport/de

Japanese:

http://www.jpn.hp.com./CPO_TC/eschome.htm

Portuguese:

http://www.hp.com/cposupport/pt

Spanish:

http://www.hp.com/cposupport/es/

From HP Customer Care Online you can link to

HP Customer Care User Forums and HP Customer
Care Email.

HP Customer Care User Forums

They’re friendly. They’re informative. Check out our
online user forums. Simply review existing messages
left by other HP users to find the answers you’re
looking for. You can also post your questions, then
check back later for ideas and suggestions from
knowledgeable users and system operators.

HP Customer Care by Email

Connect with HP via email and receive a personal
reply from an HP Customer Care service technician.
Responses are normally provided within 24 hours of
receipt (excluding holidays). A great option for those
non-urgent questions.

Printer Software

Printer software (also referred to as a printer driver)
allows your printer to talk with your computer. HP
provides several options for getting printer software
and software updates:

•

Download the printer software by accessing the HP

Customer Care Online web site. See “HP

Customer Care Online” on page 42 for the
addresses of the HP web sites.

•

If you are in the U. S. and need a software update,
you can download the printer
software from:
http://www.hp.com/support/home_products. If
you do not have access to the web site, call (661)
257-5565. Software updates are available for the
cost of the CDs plus shipping.

•

If you are outside the U.S. and cannot download
the driver from HP Customer Care Online (see
page 42), call the HP Customer Care Center
(page 43) nearest you.

42

4

Getting Help When Things Go Wrong

HP Customer Care Repair

If your HP printer is ever in need of repair, simply
call the HP Customer Care Center. A trained
service technician will diagnose the problem and
coordinate the repair process for you. This service is
free during your printer’s standard warranty.
Beyond the warranty period, repairs are charged on
a time and materials basis.

HP Customer Care by Phone

Within the period specified below from the time of
your purchase, telephone support is provided to
you free of charge. However, if you are calling long
distance, long-distance charges may apply.

Free Phone Support Period

Before placing a call for help, please make sure
that:

1 You have checked your Quick Start Poster and

this User’s Guide for installation and
troubleshooting tips.

2 You have checked HP Customer Care Online

(see page 42) for product help.

3

If you cannot solve your problem using the
above, then call HP Customer Care while you’re
in front of your computer and printer. Before
you call, be sure you have the following
information:

•

Your printer’s serial number (the label is on
the printer’s bottom).

_______________________________

•

Your printer’s model number (the label is on
the front of the printer).

_______________________________

In This Region:

North America & Canada None, fee based

Asia Pacific 90 days

Europe 6 months

Latin America 6 months

Your Free Phone
Support Period is:

•

The model of the computer.

_______________________________

•

The version of the printer and software
program (if applicable).

_______________________________

Then we can help you with your questions
immediately!

43

4

Getting Help When Things Go Wrong

See the list below for your country’s HP Customer

Care Center phone number:

Africa/Middle East 41 22/780 41 11
Argentina [phone]
Australia [phone]
Austria 43 (0) 660 6386
Belgium (Dutch) 32 (0)2 62688 06
Belgium (French) 32 (0)2 62688 07
Brazil 011 829-6612
Canada [phone]
Chile 800 36 0999
China 8610-65645959
Czech Republic 42 (2) 471 7321
Denmark 45 (0) 39 294099
Finland 358 (9) 2034 7288
France 33 (0) 143623434
Germany 49 (0) 180 532 6222
Greece 30 1 689 64 11
Hong Kong (800) 96 7729
Hungary 36 (1) 252 4505
India 91 11 682 60 35
Indonesia 6221 350 3408
Ireland 353 (0) 1662 5525
Israel 972-9-9524848
Italy 39 (0) 2 264 10350
Japan, Tokyo 81 3 3335-8333
Japan, Osaka 81 6 6838 1155
Korea 02 3270 0700
Malaysia 03 2952566
Mexico D.F. 258 9922
Mexico, Guadalajara 01 800 472 6684
Middle East/Africa 41 22/780 41 11
Netherlands 31 (0) 20 606 8751
New Zealand [phone]
Norway 47 (0) 22 116299
Philippines 65 272 5300
Poland ([phone]
Portugal 351 (0) 1 318 00 65
Russia 7095 923 50 01
Singapore 65 272 5300
Spain 34 (9) 02321 123
Sweden 46 (0) 8 6192170
Switzerland 41 (0) 84 8801111
Taiwan 886 2-2717-0055
Thailand (66-2) 661 4011
Turkey 90 1 224 59 25
United Kingdom 44 (0) 171 512 5202
U.S. [phone]
Venezuela 800 47 888
Venezuela, Caracas 207 8488

After the Free Phone Support Period

You can still get help from HP for a fee. Prices are
subject to change without notice. (HP Customer

Care Online help (see page 42) on the internet is

still available for free!)

•

For quick questions in the United States only,
call [phone]. The charges are $2.50 per
minute and begin when you connect with a
support technician.

•

For calls from Canada, or for calls in the U.S.
that you anticipate might be longer than ten
minutes in length, call [phone]. The fee
is US $25 per call, charged to your Visa or
MasterCard.

•

If, during your phone call, it is determined that
your printer requires repair and you are within
your printer’s Limited Warranty period (see
page 56, Printer), you will not be charged for the
phone support service. However, for countries
where the above toll-free phone numbers are
not available, the regular long-distance charges
may apply.

Extended Warranty Options

If you would like to extend your printer coverage
beyond the one year factory warranty, you have
the following options:

•

Consult your reseller to get extended coverage.

•

If your reseller does not offer service contracts,
please call HP directly and ask about our
HP Service Agreements. In the U.S., call (800)
446-0522; in Canada, call [phone]. For
HP Service Agreements outside the U.S. and
Canada, contact your local HP Sales Office.

44

5

Supplies and Accessories

Printer Supplies

For ordering information see page 47.

Part Name Part Number

Interface Cables

HP USB-Compliant Interface
Cable

Print Cartridges

Black

Tri-color

Power Adapter (worldwide)

Power Cords

U.S., Canada, Brazil, Latin
America, Saudi Arabia

Japan
Singapore, Malaysia,

Hong Kong
South Africa
India
Argentina
Australia
China, Taiwan, Philippines
Korea
Europe, Jordan, Lebanon, North

Africa, Israel, Russia, Baltic
countries, Thailand, Indonesia,
Caribbean, Latin America

U.K., Middle East

Other Replaceable Parts

DJ840C Series Printer Cleanout
Access Door Assembly

C6518A

HP No. [15] or
C6615 Series

HP No. [17] or
C6625 Series

C6409-60014

8120-8330
8120-8336

8120-8719
8120-8347
8120-8345
8120-8434
8120-8337
8120-8346
8120-8339

8120-8340
8120-8341

C6413-60001

Printer Quick Start Posters and User’s Guide for Macintosh

Most HP printer documentation is available
for viewing and printing at http://

www.hp.com/support/home_products.

Part Number

Quick Start

Language

Dutch C6419-90010 C6419-90002
English C6419-90009 C6419-90001
French C6419-90009 C6419-90003
German C6419-90010 C6419-90004
Italian C6419-90010 C6419-90005
Portuguese C6419-90009 C6419-90006
Spanish C6419-90009 C6419-90007
Swedish C6419-90010 C6419-90008

Poster User’s Guide

45

5

Supplies and Accessories

Paper and Other Media

Availability of special media varies by country.

Paper Type/Description

HP Bright White InkJet Paper

A4 (210 x 297 mm), 200 sheets
A4 (210 x 297 mm), 500 sheets
U.S. letter, 200 sheets
U.S. letter, 500 sheets

HP Premium InkJet Paper

A4 (210 x 297 mm), 200 sheets
U.S. letter, 200 sheets

HP Professional Brochure & Flyer Paper, Matte

U.S. letter, 50 sheets

HP Photo Paper, Two-Sided, Satin/Glossy

Asian A4 (210 x 297 mm), 20 sheets
European A4 (210 x 297 mm), 20 sheets
U.S. letter, 20 sheets

HP Premium Inkjet Transparency Film

A4 (210 x 297 mm), 20 sheets
A4 (210 x 297 mm), 50 sheets
U.S. letter, 20 sheets
U.S. letter, 50 sheets

HP Premium InkJet Rapid-dry Transparencies

A4 (210 x 297 mm), 50 sheets
U.S. letter, 50 sheets

HP Banner Paper

A4 (210 x 297 mm), 100 sheets
U.S. letter, 100 sheets

Part
Number

C5977A
C1825A
C5976A
C1824A

C51634Z
C51634Y

C6955A

C6765A
C1847A
C1846A

C3832A
C3835A
C3828A
C3834A

C6053A
C6051A

C1821A
C1820A

Paper Type/Description

HP Matte Greeting Cards, White/Quarter-fold

A4 (210 x 297 mm),

20 sheets, 20 envelopes

U.S. letter,

20 sheets, 20 envelopes

HP Glossy Greeting Cards, White/Half-fold

A4 (210 x 297 mm)

10 sheets, 10 envelopes

U.S. letter,

20 sheets, 20 envelopes

HP Iron-on T-Shirt Transfers

European A4 (210 x 297 mm), 10 sheets
Asian A4, (210 x 297 mm), 10 sheets
U.S. letter, 10 sheets

HP Restickables, Large Round InkJet Stickers

U.S. letter, 10 sheets (90 stickers)

HP Restickables, Large Square InkJet Stickers

U.S. letter, 10 sheets (90 stickers)

Part
Number

C6042A

C1812A

C6045A

C6044A

C6050A
C6065A
C6049A

C6822A

C6823A

Note: To find out which recycled papers are recommended for your printer, contact your local HP Sales

Office and ask for the HP InkJet Printer Family Paper Specifications Guide, HP part number 5961-0920.

46

5

Supplies and Accessories

Ordering Information

To order printer supplies or accessories, call
your nearest HP dealer or call HP DIRECT at
the following numbers for fast shipping
service.

In the U.S., you can buy supplies and
accessories directly from HP at
www.hpshopping.com, or call the HP
Shopping Village at 1-888-999-4747.

• Argentina: (54 1) 787-7100

Fax: [phone]
Hewlett-Packard Argentina,
Montañeses 2150 1428
Buenos Aires, Argentina

Australia/New Zealand: [phone]

•

China Resources Bldg.
26 Harbour Road
Wanchai, Hong Kong

•

Austria-South-East Area: (43-0222) 25 000, ext. 755

Fax: [phone], ext. 610
Hewlett-Packard Ges.m.b.H.
Ersattzteilverkauf Lieblg. 1
A-1222 Wien

•

Belgium: 02/778 3092 (or 3090, 3091)

Fax: [phone]
Hewlett-Packard Belgium SA/NV
100 bd. de la Woluwe/Woluwedal
1200 BRUXELLES

•

Brazil: Centro de Informacoes HP

Grande São Paulo: 822-5565
Demais Localidades: 0800-157751
Fax: [phone]
Centro de Informacoes HP
Hewlett Packard Brasil S.A.
Caixa Postal 134, Rua Clodomiro Amazonas, 258
CEP 04534-011, São Paulo - SP

• Canada: [phone], [phone]

Fax: [phone]
Hewlett-Packard (Canada) Ltd.
5150 Spectrum Way
Mississauga, Ontario L4W 5G1

Toronto: [phone]

•

Chile: (56 2) 203-3233

Fax: [phone]
Hewlett-Packard de Chile SA
Av. Andres Bello 2777, Oficina 1302
Los Condes, Santiago, Chile

•

Denmark: 45 99 14 29

Fax: [phone]
Hewlett-Packard A/S
Kongevejen 25, 3460 BIRKEROD

•

Finland: (90) 8872 2397

Fax: [phone]
Hewlett-Packard Oy
Varaosamyynti, Piispankalliontie 17
02200 ESPOO

•

France: (1) 40 85 71 12

Fax: [phone]
EuroParts
77 101 avenue du Vieux Chemin de Saint-Denis
92625 GENNEVILLIERS

Germany: 07031-145444

•
Fax: [phone]
Hewlett-Packard GmbH, HP Express Support
Ersatzteil-Verkauf, Herrenberger Str. 130
71034 BÖBLINGEN

•

International Sales Branch: (41) 22 780 4111

Fax: [phone]
Hewlett-Packard S. A., ISB
39, rue de Veyrot 1217 MEYRIN 1
GENEVE - SUISSE

Italy: 02/9212.2336/2475

•
Fax: [phone]
Hewlett-Packard Italiana S. P. A.
Ufficio Parti di ricambio
Via G. Di Vittorio, 9
20063 Cernusco s/N (MI)

•

Japan: [phone]

Hewlett-Packard Japan Ltd.
29-21 Takaido-Higashi 3-chone, sugninami-ku
Tokyo 168-8585

•

Latin America Headquarters: [phone]

Fax: [phone]
5200 Blue Lagoon Drive, Suite 950
Miami, FL 33126

•

Mexico: (52 5) 258-4600

Fax: [phone]
Hewlett-Packard de México, S.A. de C.V
Prolongación Reforma #470
Colonia Lomas de Santa Fe, C.P. 01210 México, D.F.

47

5

Supplies and Accessories

• Netherlands: 0 33 450 1808

Fax: [phone]
Hewlett-Packard Nederland B. V.
Parts Direct Service
Basicweg 10
3821 BR AMERSFOORT

•

Norway: 22735926

Fax: [phone]
Hewlett-Packard Norge A/S, Express Support
Drammensveien 169-171
0212 Oslo

•

Spain: 1 6 31 14 81

Fax: [phone]
Hewlett-Packard Española S.A.
Departamento de Venta de Piezas
Ctra N-VI, Km. 16,500
28230 LAS ROZAS, Madrid

• Sweden: 8-4442239
Fax: [phone]
Hewlett-Packard Sverige AB
Skalholtsgatan 9, Box 19
164 93 KISTA

•

Switzerland: 056/279 286

Fax: [phone]
Elbatex Datentechnik AG
Schwimmbadstrasse 45, 5430 WETTINGEN

•

United Kingdom:

[phone]
Fax: [phone]
Express Terminals, 47 Allhallowgate
Ripon, North Yorkshire

• [phone]
Fax: [phone]
Parts First, Riverside Works
Isleworth, Middlesex, TW7 7BY

• [phone]
Fax: [phone]
Westcoast, 28-30 Richfield Avenue
Reading, Berkshire, RG1 8BJ

•

United States: [phone]

•

Venezuela: (58 2) 239-4244/4133

Fax: [phone]
Hewlett-Packard de Venezuela C.A.
Tercera Transversal de Los Ruices Norte
Edificio Segre, Caracas 1071, Venezuela
Apartado Postal 50933, Caracas 1050

Elsewhere in the world

• Hewlett-Packard Company

Intercontinental Headquarters,
3495 Deer Creek Road,
Palo Alto, CA 94304, U.S.A.

48

A

Setup Instructions

Using a USB Connection

You can connect your HP DeskJet 800 Series directly to your computer using a
USB cable if your computer supports USB (Universal Serial Bus). Before you
connect your printer to your computer, make sure your configuration meets these
requirements:

•

Your computer must support USB

•

You will need a USB-compliant interface cable, such as HP Part Number C6518A

•

Your computer must be turned on and running MacOS 8.1 or higher

1 Plug in Electrical Power Cord

2 Load White Paper

a Pull out the IN tray and slide the

paper guides out as far as possible to
make room for the paper. If desired,
flip up the OUT tray for a better view
of the IN tray.

b Put a stack of paper into the IN tray,

print side down. You can insert up to
10 mm (3/8 inch) at a time.

c Push the paper toward the back of the

paper tray until it stops.

d Slide both paper guides to fit snug against the paper’s edges.
e Slide the IN tray all the way back in. If it is up, flip down the OUT tray.

6410008

6410023

49

A

Setup Instructions

3 Insert Print Cartridge

a Press Power Button to turn on printer.
b Remove vinyl tape from print cartridges.

Do NOT touch or remove copper strip on print

cartridges.

c Open top cover.

Black

Color

6410025

d For each print cartridge, lift the cradle latch

inside the printer. With the copper electrical
contacts toward the rear of the printer and the
print cartridge held vertically, push the print
cartridge firmly down into the cradle.
Insert the black print cartridge in the right
cradle and insert the tri-color print cartridge in
the left cradle. You must insert both print
cartridges for the printer to operate. Close the
latches. You will hear a click and feel
resistance when the cradle is pushed down.

e Close top cover.

6410024

6410005

50

A

Setup Instructions

4 Connect USB Cable

• You can connect to any USB port.

•

A USB cable, such as an HP USB-Compliant
Interface Cable (part number C6518A), should
be purchased separately.

a Lift open the cable access door on the back of

the printer.

b Plug one end of the USB cable into the USB

port on the printer.

c Plug the other end of the USB cable into the USB port on the computer.

5 Install Printer Software

a Insert the HP Printer Software CD into your CD-ROM drive.
b Double-click the HP DeskJet Mac Installer icon.

6410909

c Follow the on-screen instructions to complete the installation.

Your computer will restart when the installation is complete.

d After your computer restarts, the HP DeskJet Utility (Select Printer) dialog box

opens. Follow the instructions in this dialog box to select the HP DeskJet 800
Series printer.

51

B

Specifications

DeskJet 843C model no. C6414C

Black Text Print Speed*

Draft: 9 pages per min.

Mixed Text with Color Graphics Print Speed*

Draft: 6.5 pages per min.

Duty Cycle

1,000 pages per month

DeskJet 840C model no. C6414A
DeskJet 842C model no. C6414B

System Requirements

USB Connection:

PowerPC MacOS computer with a USB port
MacOS version 8.1 or later
32 MB RAM
8 MB (minimum) available hard-disk space

Buttons/Lights

Print Cartridge Status Light
Resume Button and Light
Power Button and Light

I/O Interface

Universal Serial Bus

Dimensions

446 mm wide x 185 mm high x 335 mm deep

17.56 in wide x 7.2 in high x 13.8 in deep

Black Text Print Speed*

Draft: 8 pages per min.

Mixed Text with Color Graphics Print Speed*

Draft: 5 pages per min.

Duty Cycle

1,000 pages per month

The following apply to the HP DeskJet 840C,
842C, and 843C Series printers.

Black TrueType™ Text Resolution
(depends on paper type)

Draft: 300 x 600 dpi
Normal: 600 x 600 dpi
Best: 600 x 600 dpi

Color Resolution (depends on paper type)

Draft: 300 x 600 dpi
Normal: Color Layering
Best: Color Layering

Print Technology

Drop-on-demand thermal inkjet printing

Software Compatibility

USB Connection: MacOS version 8.1 or later

Weight

5.5 kg (12 lb) without power supply and
print cartridges

Operating Environment

Maximum operating temperature:

˚F, 5 to 40 ˚C

41 to 104
Humidity: 15 to 80% RH noncondensing
Recommended operating conditions for best print

quality:

˚F or 15 to 35˚C

59 to 95
20 to 80% RH noncondensing

Storage temperature: -40 to 140

Power Consumption

5 watts average maximum when off
5 watts average maximum non-printing
25 watts average maximum when printing

Power Requirements

Input Voltage: 100 to 240 VAC (±10%)
Input Frequency: 50/60 Hz (±3 Hz)

Automatically accommodates the world-wide range
of AC line voltages and frequencies. There is no on/
off switch on the power adapter.

˚F, -40 to 60˚C

* Approximate figures. Exact speed will vary depending on the system configuration, software program, and

document complexity.

52

B

Specifications

Declared noise emissions in accordance with ISO
9296:

Sound power level, LWAd (1B=10dB): 5.5 B in Normal
mode.
Sound pressure level, LpAm (bystander positions):
42 dB in Normal mode.

Media Weight

Paper: 60 to 200 gsm

(16 to 110 lb index)

Envelopes: 75 to 90 gsm

(20 to 24 lb)

Cards: 110 to 200 gsm; 0.3 mm max

thickness (110 lb index max;

0.012 inch max thickness)

Banner Paper: 75 gsm (20 lb)

Media Handling

Sheets: up to 100 sheets
Banners: up to 20 sheets
Envelopes: up to 15 envelopes
Cards: up to 30 cards
Transparencies: up to 25 sheets
Labels: up to 20 sheets of paper labels

Use only U.S. letter-sized or A4­sized sheets. Use only paper
labels specifically designed for
use with HP inkjet printers.

OUT tray
capacity: up to 50 sheets

Media Size

Custom size:

Width: 77 to 216 mm

(3.0 to 8.5 in)

Length: 77 to 356 mm

(3 to 14 in)

U.S. letter: 216 x 279 mm

(8.5 x 11 in)

Banner U.S. letter: 216 x 279 mm

(8.5 x 11 in)

U.S. legal: 216 x 356 mm

(8.5 x 14 in)

Executive: 184 x 267 mm

(7.25 x 10.5 in)

U.S. No. 10 envelope: 105 x 241 mm

(4.13 x 9.5 in)
Invitation A2 envelope: 4.37 x 5.75 in
Index card: 76 x 127 mm

(3 x 5 in)
Index card: 102 x 152 mm

(4 x 6 in)
Index card: 127 x 203 mm

(5 x 8 in)
European A4: 210 x 297 mm
European A5: 148 x 210 mm
Banner European A4: 210 x 297 mm
B5-JIS: 182 x 257 mm
European DL envelope: 220 x 110 mm
European C6 envelope: 114 x 162 mm
European A6 card: 105 x 148 mm
Japanese Hagaki postcard: 100 x 148 mm

53

B

Specifications

Minimum Printing Margins

The printer cannot print outside a certain
area of the page, so you must make sure
the contents of your document fall within
the printable area—that is, within the top,
bottom, left, and right margins available
for the specific size of paper on which you
are printing.

When you use nonstandard paper sizes
and select the Custom Paper Size setting
in the HP print settings box, the paper
width must be between 77 and 215 mm
(3 and 8.5 inches) and the paper length
must be between 77 and 356 mm (3 and 14
inches).

A4-Sized Paper

Left: 3.2 mm (0.125 in.)
Right: 3.2 mm (0.125 in.)
Top: 1.0 mm (0.04 in.)
Bottom: 11.7 mm (0.46 in.)

Margins for Letter-, Legal-, and
Executive-Sized Paper

B5-Sized Paper

Left: 3.2 mm (0.125 in.)
Right: 3.2 mm (0.125 in.)
Top: 1.0 mm (0.04 in.)
Bottom: 11.7 mm (0.46 in.)

Cards (3x5, 4x6, 5x8, and A6)

Left: 3.2 mm (0.125 in.)
Right: 3.2 mm (0.125 in.)
Top: 1.0 mm (0.04 in.)
Bottom: 11.7 mm (0.46 in.)

Hagaki Postcards

Left: 3.2 mm (0.125 in.)
Right: 3.2 mm (0.125 in.)
Top: 1.0 mm (0.04 in.)
Bottom: 11.7 mm (0.46 in.)

Envelopes

Left: 1.0 mm (0.04 in.)
Right: 11.7 mm (0.46 in.)
Top: 3.2 mm (0.125 in.)
Bottom: 3.2 mm (0.125 in.)

Left: 6.4 mm (0.25 in.)
Right: 6.4 mm (0.25 in.)
Top: 1.0 mm (0.04 in.)
Bottom: 11.7 mm (0.46 in.)

A5-Sized Paper

Left: 3.2 mm (0.125 in.)
Right: 3.2 mm (0.125 in.)
Top: 1.0 mm (0.04 in.)
Bottom: 11.7 mm (0.46 in.)

Banners - A4 Sized (8.27 x 11.7 in.)

Left: 3.2 mm (0.125 in.)
Right: 3.2 mm (0.125 in.)
Top: 0.00 mm (0.0 in.)
Bottom: 0.00 mm (0.0 in.)

Banners - Letter Sized (8.5 x 11 in.)

Left: 3.2 mm (0.125 in.)
Right: 3.2 mm (0.125 in.)
Top: 0.00 mm (0.0 in.)
Bottom: 0.00 mm (0.0 in.)

54

C

Legal Information

Regulatory Notices

Hewlett-Packard Company

This device complies with part 15 of the FCC Rules.
Operation is subject to the following two conditions:
(1) This device may not cause harmful interference,
and (2) this device must accept any interference
received, including interference that may cause
undesired operation.

Pursuant to Part 15.21 of the FCC Rules, any changes
or modifications to this equipment not expressly
approved by Hewlett-Packard Company may cause
harmful interference, and void your authority to
operate this equipment. Use of a shielded data
cable is required to comply with the Class B limits
of Part 15 of the FCC Rules.

For further information, contact:

Hewlett-Packard Company
Manager of Corporate Product Regulations
3000 Hanover Street
Palo Alto, Ca 94304
[phone]

NOTE: This equipment has been tested and found to
comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC rules. These limits are
designed to provide reasonable protection against
harmful interference in a residential installation.
This equipment generates, uses, and can radiate
radio frequency energy and, if not installed and
used in accordance with the instructions, can cause
harmful interference to radio communications.
However, there is no guarantee that interference will
not occur in a particular installation. If this
equipment does cause harmful interference to radio
or television reception, which can be determined by
turning the equipment off and on, the user is
encouraged to try to correct the interference by one
or more of the following measures:

•

Reorient or relocate the receiving antenna.

•

Increase the separation between the
equipment and the receiver.

•

Connect the equipment into an outlet on a
circuit different from that to which the
receiver is connected.

•

Consult the dealer or an experienced radio/
TV technician for help.

LED Indicator Statement

The display LEDs meet the requirements of EN
60825-1.

55

C

Legal Information

Limited Warranty Statement

HP Product Limited Warranty

Ink cartridges 90 Days
Software in North America/Canda 90 Days
Software in Asia Pacific, Europe 1 Year
Software in Latin America 1 Year
Printer in North America/Canada 90 Days
Printer in Asia Pacific, Europe 1 Year
Printer in Latin America 1 Year

A. Extent of Limited Warranty

1. Hewlett-Packard (HP) warrants to the end-user customer
that the HP products specified above will be free from
defects in materials and workmanship for the duration
specified above, which duration begins on the date of
purchase by the customer. Customer is responsible for
maintaining proof of date of purchase.

2. For software products, HP’s limited warranty applies only
to a failure to execute programming instructions. HP does
not warrant that the operation of any product will be
uninterrupted or error free.

3. HP’s limited warranty covers only those defects which arise
as a result of normal use of the product, and do not apply
to any:

a. Improper or inadequate maintenance or modification;
b. Software, interfacing, media, parts, or supplies not pro-

vided or supported by HP; or

c. Operation outside the product’s specifications.

4. For HP printer products, the use of a non-HP ink cartridge
or a refilled ink cartridge does not affect either the
warranty to the customer or any HP support contract with
the customer. However, if printer failure or damage is
attributable to the use of a non-HP or refilled ink cartridge,
HP will charge its standard time and materials charges to
service the printer for the particular failure or damage.

5. If HP receives, during the applicable warranty period,
notice of a defect in any software, media, or ink cartridge
product which is covered by HP’s warranty, HP shall
replace the defective product. If HP receives, during the
applicable warranty period, notice of a defect in any
hardware product which is covered by HP’s warranty, HP
shall either repair or replace the defective product, at HP’s
option.

6. If HP is unable to repair or replace, as applicable, a
defective product which is covered by HP’s warranty, HP
shall, within a reasonable time after being notified of the
defect, refund the purchase price for the product.

7. HP shall have no obligation to repair, replace, or refund
until the customer returns the defective product to HP.

8. Any replacement product may be either new or like-new,
provided that it has functionality at least equal to that of
the product being replaced.

9. HP’s limited warranty is valid in any country where the
covered HP product is distributed by HP except for the
Middle-East, Africa, Argentina, Brazil, Mexico, Venezuela,
and France’s “Departements D’Outre-Mer”; for those
excepted areas, the warranty is valid only in the country of
purchase. Contracts for additional warranty services, such
as on-site service, may be available from any authorized
HP service facility where the product is distributed by HP or
by an authorized importer.

Duration of

B. Limitations of Warranty

1. TO THE EXTENT ALLOWED BY LOCAL LAW, NEITHER HP
NOR ITS THIRD PARTY SUPPLIERS MAKE ANY OTHER
WARRANTY OR CONDITION OF ANY KIND, WHETHER
EXPRESS OR IMPLIED, WITH RESPECT TO THE HP
PRODUCTS, AND SPECIFICALLY DISCLAIM THE IMPLIED
WARRANTIES OR CONDITIONS OF MERCHANTABILITY,
SATISFACTORY QUALITY, AND FITNESS FOR A
PARTICULAR PURPOSE.

C. Limitations of Liability

1. To the extent allowed by local law, the remedies provided
in this Warranty Statement are the customer’s sole and
exclusive remedies.

2. TO THE EXTENT ALLOWED BY LOCAL LAW, EXCEPT FOR
THE OBLIGATIONS SPECIFICALLY SET FORTH IN THIS
WARRANTY STATEMENT, IN NO EVENT SHALL HP OR ITS
THIRD PARTY SUPPLIERS BE LIABLE FOR DIRECT,
INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL
DAMAGES, WHETHER BASED ON CONTRACT, TORT, OR
ANY OTHER LEGAL THEORY AND WHETHER ADVISED OF
THE POSSIBILITY OF SUCH DAMAGES.

D. Local Law

1. This Warranty Statement gives the customer specific legal
rights. The customer may also have other rights which vary
from state to state in the United States, from province to
province in Canada, and from country to country
elsewhere in the world.

2. To the extent that this Warranty Statement is inconsistent
with local law, this Warranty Statement shall be deemed
modified to be consistent with such local law. Under such
local law, certain disclaimers and limitations of this
Warranty Statement may not apply to the customer. For
example, some states in the United States, as well as some
governments outside the United States (including
provinces in Canada), may:

a. Preclude the disclaimers and limitations in this Warranty

Statement from limiting the statutory rights of a con­sumer (e.g., the United Kingdom);

b. Otherwise restrict the ability of a manufacturer to enforce

such disclaimers or limitations; or

c. Grant the customer additional warranty rights, specify the

duration of implied warranties which the manufacturer
cannot disclaim, or not allow limitations on the duration
of implied warranties.

3. FOR CONSUMER TRANSACTIONS IN AUSTRALIA AND
NEW ZEALAND, THE TERMS IN THIS WARRANTY
STATEMENT, EXCEPT TO THE EXTENT LAWFULLY
PERMITTED, DO NOT EXCLUDE, RESTRICT, OR MODIFY,
AND ARE IN ADDITION TO, THE MANDATORY STATUTORY
RIGHTS APPLICABLE TO THE SALE OF HP PRODUCTS TO
SUCH CUSTOMERS.

HP Year 2000 Warranty

Subject to all of the terms and limitations of the HP Limited
Warranty Statement stated above, HP warrants that this HP
Product will be able to accurately process date data (including,
but not limited to, calculating, comparing, and sequencing)
from, into, and between the twentieth and twenty-first centuries,
and the years 1999 and 2000, including leap year calculations,
when used in accordance with the Product documentation
provided by HP (including any instructions for installing
patches or upgrades), provided that all other products (e.g.
hardware, software, firmware) used in combination with such HP
Product(s) properly exchange date data with it. The duration of
the Year 2000 warranty extends through January 31, 2001.

56

Index

A

accessories vi, 45
automatic two-sided printing

layout panel

9

B

background printing 11, 12
banners

choosing paper for
metric sizes 53
minimum margins 54
ordering 46
printing 21
problems 41

best mode 9, 52

print speed 52

bi-directional cable vi
black and white printing 10
book binding 23
brightness 10
buttons

7

cancel
power 1, 28, 38
print 7
resume 1, 19, 35, 38
revert to default 7
save settings 7

21, 53

C

cables

ordering
parallel vi
recommended vi
USB vi

cancel button 7
capacity, paper tray vii
cards

choosing paper for
metric sizes 53
minimum margins 54
printing 14–17
specifications 46

change printers 12
change the order of print jobs 12
cleaning

print cartridges

45

53

29

printer 3

color panel 10
color resolution 52
color tone 10
colorSync 10
computer, controlling from 1, 4
connections

4

USB

customer support 42

D

default printer 4
delete a print job 12
desktop printing 5
dimensions 52
door, rear access 35, 38
draft mode 9, 52

print speed 52

drivers, see printer software
duty cycle

52

E

energy usage 52
envelopes

choosing
metric sizes 53
minimum margins 54
printing single 15
printing stack 16

environment, operating 52

53

F

fax printing, problems 36
FCC statement 55
features vii
foreground printing 11

G

general panel 8
getting help, See help

printing

10

14–17

grayscale
greeting cards

H

help

electronic
HP customer care 43

vii

information sources vii
on the printer vii
technical support 42
web sites and user forums vii

high res photo mode 9
HP color matching 10
HP customer care 43

I

I/O interface 52
icons

printer status

IN tray 2

capacity of 53

index cards

printing

ink

density
ordering 45
streaking 29

ink cartridges

cleaning
ordering 45

installing

printer software
problems 33, 34
software 33

iron-on transfers

ordering
printing 20

5

17

40

30

33, 34

46

J

jams, see paper jams

L

labels

choosing types to use
paper jams with 35
printing 18

Layout panel 9
LED indicator statement 55
lights

1

online
print cartridge status 1, 26, 27
resume 1

53

57

Index

M

maintenance

print cartridges
printer 3

manual two-sided printing 23
margins

banners
minimums, by paper type 54

media size 53
media weight, recommended 53
media, see paper
metric paper sizes
modes

9, 52

best
draft 9, 52
high res photo 9
normal 9, 52
printing speeds 52

26

54

53

N

noise

3

printer

noise emissions 53
normal mode 9, 52

print speed 52

O

online support, web site vii
operating environment 52
ordering

parts and accessories
supplies 45

OUT tray 2, 53

47

P

page orientation 6
page setup dialog box 6
paper

metric sizes
minimum margins, by type 54
specifications 53
supplies 46
weight of 53

paper guides 2
paper jams, clearing 35, 38
paper size 6
paper sizes

and minimum margins
by paper type 53

53

54

paper tray

53

capacity

paper trays

vii

capacity
IN tray 2
OUT tray 2
positions 2

paper type/quality panel 9
parts

numbers
ordering 45
supplies 45

pausing/holding a print job 12
posters

printing

posters, printing 22
power

adapter
button 52
consumption 52
cord vi
cord, ordering 45
light 52

print

at a specific time

print button 7
print cartridge status 26
print cartridge status light 52
print cartridges

cleaning
damage from refilling 32
light 27
ordering 45
part numbers 45
problems 27, 28
recommended temperatures

45

9

vi

12

28, 29, 30

28

replacement 27
status 26
status light 1
storing 28
using 28

print dialog box 7
print margins 54
print modes

9, 52

best
draft 9, 52
high res photo 9

normal 9, 52

print problems 29
print problems, see problems
print quality

cleaning print cartridges 29
improving 40
problems 40
using refilled print cartridges

vii

32

print quality problems 29
print speed vii

best mode 52
draft mode 52
normal mode 52
specifications 52

print technology 52
printer

accessories
cable
parallel
USB 45
cleaning 3
components vi
connections 35
controlling 1, 4
dimensions 52
driver updates, see software up-

drivers, see printer software
list of parts
maintenance 3
noise 3
online help vii
package contents vi
paper trays 53
parts 45
recommended cables vi
selecting default 4
setting up vi
software 42
software updates 42
specifications 52
status 5
weight 52

printer software

downloading
problems installing 33

vi, 45

45

dates

vi

42

58

Index

updates

printing

21

banners
book 23
business cards 17
cards 14–17
envelopes, single 15
envelopes, stack 16
faxes 36
from the desktop 5
greeting cards 14–17
index cards 17
iron-on transfers 20
labels 18
over a network vi
posters 9, 22
quality 29, 40
stop/restart 12
tablet 23
transparencies 19
two-sided, book 23
two-sided, tablet 23

printing problems 28
printing problems, see problems
problems

banner printing
blank page came out of printer

41

36

CD, not reading 33
fax 36
flashing lights 38
help 33
ink streaks 29
installing printer software 34
jam 35
lights flashing 38
no page not came out 35
output 39, 40
page did not print 35
paper jam 35
parts of output in wrong place

39

parts of output missing 39
power light flashing 38
print cartridge status light

flashing

38

print cartridges 28

print quality 40
printing 35–37
resume light flashing 38
slow printer 37
software installation 34
software, not reading 33
too much ink 40
using refilled print cartridges

32

Q

quality vii

printing 29

quick start poster

ordering

45

R

rear access door

removing
replacment parts 45

recycle 60
regulatory notices 55
resolution

black
color 52
true type text 52

restart printing 12
resume button 52
resume light 52
revert to default button 7

35, 38

52

S

saturation 10
save settings button 7
scaling 6
select panel 25
selecting a default printer 4
setting up printer vi
setup

problems

size

media
specifications 53

software compatibility 52
software, see printer software
sort the order of print jobs
specifications 52
speed, printing 52
status

33–34

53

12

print cartridge status light

stop printing 12
stuck paper, see paper jams

45

supplies

ordering 45
paper and other media 46
part names and numbers 45

T

tablet binding 23
technical support 42
transfers, printing 20
transparencies

46

ordering
printing 19

trays

envelope slot
IN 53
IN tray 2
OUT 53
OUT tray 2

troubleshooting, see problems
true type text resolution
two-sided printing 23

15

52

U

updates for software 42
urgent print requests 12
USB connection 4
user’s guide, ordering 45
Utility window 29
utility window 24, 25, 29, 31

W

warranty

extensions
statement 56

web site vii
web sites 33, 37, 45, 47
weight

paper
printer 52
recommended media 53

44

53

1

59

Environmental
Statement

Hewlett-Packard continuously improves the design
processes of HP DeskJet printers to minimize the negative
impact on the office environment and on the
communities where printers are manufactured, shipped,
and used. Hewlett-Packard has also developed processes
to minimize the negative impact of the disposal of the
printer at the end of printing life.

Reduction and Elimination

Paper Use: The printer’s automatic/manual two-sided

printing capability reduces paper usage and the resulting
demands on natural resources. This printer is suited for
the use of recycled papers according to DIN 19 309.

Ozone: Ozone-depleting chemicals such as CFCs have

been eliminated from Hewlett-Packard manufacturing
processes.

Recycling

Design for recycling has been incorporated into this
printer. The number of materials has been kept to a
minimum while ensuring proper functionality and
reliability. Dissimilar materials have been designed to
separate easily. Fasteners and other connections are easy
to locate, access, and remove using common tools. High
priority parts have been designed to access quickly for
efficient disassembly and repair. Plastic parts have been
primarily designed in no more than two colors to
enhance recycling options. A few small parts are colored
specifically to highlight customer access points.

Printer Packaging: The packaging materials for this

printer have been selected to provide maximum
protection for the least cost possible, while attempting to
minimize environmental impact and facilitate recycling.
The rugged design of the HP DeskJet printer assists in
minimizing both packaging materials and damage rates.

Plastic parts: All major plastics and plastic parts are

marked according to international standards. All plastic
parts used in the printer housing and chassis are
technically recyclable and all use a single polymer.

Product Longevity: To ensure the longevity of your

DeskJet Printer, HP provides the following:

•

Extended Warranty - HP SupportPack provides
coverage for the HP hardware and product and all HP
supplied internal components. HP SupportPack must
be purchased by the customer within 30 days of
purchase. Contact the nearest HP dealer about this
service.

•

Spare Parts and Consumables are available for five
years after production has stopped.

•

Product Take-back - To return this product and ink
cartridges to HP at the end of its useful life, call your
local HP Sales or Service Office for instructions.

Energy Consumption

This printer was designed with energy conservation in
mind. This printer averages 4 watts in stand-by mode. Not
only does this save natural resources, but it also saves
money without affecting the high performance of this
printer. This product qualifies for the ENERGY STAR
Program (U.S. and Japan). ENERGY STAR is a voluntary
program established to encourage the development of
energy-efficient office products. ENERGY STAR is a US
registered service mark of the US EPA. As an ENERGY
STAR partner, Hewlett-Packard Company has determined
that this product meets ENERGY STAR Guidelines for
energy efficiency.

Energy consumption in off-mode: When the

printer is off, a minimal amount of energy is still
being consumed. Energy consumption can be
prevented by turning the printer power off, then
disconnecting the end of the printer power cord
from the electrical source.