HP 7600 User Manual

HP Scanjet 7600-series
document flatbed scanner

User's manual

HP Scanjet 7600 series scanner

User's manual

Copyright and license

© 2005 Copyright Hewlett-Packard
Development Company, L.P.

Reproduction, adaptation or
translation without prior written
permission is prohibited, except as
allowed under the copyright laws.

The information contained herein is
subject to change without notice.

The only warranties for HP products
and services are set forth in the
express warranty statements
accompanying such products and
services. Nothing herein should be
construed as constituting an
additional warranty. HP shall not be
liable for technical or editorial errors
or omissions contained herein.

Trademark credits

Energy Star is a U.S. registered
service mark of the United States
Environmental Protection Agency.

Microsoft and Windows are registered
trademarks of Microsoft Corporation.

All other product names mentioned
herein may be trademarks of their
respective companies.

Contents

1 How to use the scanner ......................................................................................2

Scanner setup and initialization .............................................................................2

Where to get additional information .......................................................................2

Installing scanner software ....................................................................................2

How to use the HP Image Zone software ..............................................................3

Front panel and accessories overview ................................................................... 3

Scanning overview ................................................................................................5

Select original type — document or picture ...........................................................6

Scan documents ....................................................................................................6

Scan pictures .........................................................................................................7

Save a document to a drive, disk, or CD ...............................................................8

E-mail a scanned document or picture ..................................................................8

Make copies ..........................................................................................................8

Cancel a scan ........................................................................................................9

Use the Power Save button ...................................................................................9

Change scan settings ............................................................................................9

2 How to scan from the automatic document feeder ......................................... 10

Choose acceptable media for the ADF ................................................................10

Load originals in the ADF ....................................................................................10

Scan two-sided documents from the ADF ...........................................................11

Make copies from the ADF ..................................................................................11

3 How to scan slides and negatives .................................................................... 12

Tips for scanning transparent items .....................................................................12

Plug in the transparent materials adapter (TMA) cable ........................................ 12

Scan slides or negatives ......................................................................................13

4 Care and maintenance ......................................................................................17

Clean the scanner glass ......................................................................................17

Clean the transparent materials adapter (TMA) ...................................................17

Clean and maintain the automatic document feeder (ADF) .................................17

Order maintenance and scanner supplies ...........................................................18

5 Troubleshooting ................................................................................................19

Scanner installation or setup problems ................................................................19

Scanner initialization or hardware problems ........................................................20

6 Product support .................................................................................................23

Accessibility Web site ..........................................................................................23

HP Scanjet Web site ............................................................................................23

Support process ..................................................................................................23

7 Regulatory information and product specifications .......................................28

Scanner specifications .........................................................................................28

Transparent materials adapter (TMA) specifications ...........................................28

Automatic document feeder (ADF) specifications ................................................29

Environmental specifications for the scanner, ADF, and TMA .............................29

User's manual 1

1

How to use the scanner

This manual describes how to use the HP Scanjet 7600 series scanner and its
accessories, resolve installation problems, and reach customer support.

Scanner setup and initialization

To set up your scanner and install the scanning software, see the Setup Poster
shipped with your scanner.

Where to get additional information

More information about the scanner and software can be found in the onscreen Help.
Double-click the HP Director icon on your desktop, and then click on Help.

Macintosh Users: See the onscreen Help in the Macintosh HP Image Zone software
for information about scanning procedures.

Note HP Director is only available when the HP Image Zone software is installed.

Installing scanner software

HP offers several scanning solutions customized for your scanning needs. To
determine which software to install, see the table below.

Begin with CD 1 and choose from the following software solutions.

CD 1 Software options

HP Image Zone

for scanning documents,
photographs and graphics

HP Scanjet 7600 Series
Document ISIS/TWAIN

for document image
scanning

2 HP Scanjet 7600 series scanner

Description

● Software for documents and photo management
and enhancement

● Can scan slides and negatives

● Enables front panel scanner buttons

● Includes TWAIN connectivity to the most popular

imaging software programs

● Requires 550 megabytes (MB) of disk space

● Use with ISIS- or TWAIN-compatible document

management applications

● Scanner is accessed through document
management software on CD 2, or other TWAIN­compliant or ISIS-enabled applications

● Offers TWAIN contrast and brightness capabilities

● Offers improved two-sided scanning performance

● Does not offer front panel scanner button

functionality

● Cannot scan slides and negatives

● Requires 20 megabytes (MB) of disk space

Note At least one of the above software options from CD 1 must be installed in order

to scan. Both solutions can be installed.

Other software may also be included on CD 1. See onscreen instructions for details.

CD 2 contains software for custom scanning and document management which can
be used with the HP Scanjet 7600 Series Document ISIS/TWAIN software. Insert CD
2 and follow the onscreen instructions.

To learn more about TWAIN, you can also visit www.twain.org.

How to use the HP Image Zone software

When you install the HP Image Zone software, you will have two icons on your
desktop:

HP Director is the software that gets you started scanning
pictures and documents. It is also where you can access the
onscreen Help and change scan settings.

HP Image Zone is the software to use for manipulating and
sharing your images after they have been scanned.

For scanning software procedures, see the onscreen Help available through the HP
Director window.

To start the HP Image Zone software:

1 Double-click the HP Director icon on the desktop.
2 When the HP Director window opens, you can select from buttons that:

– Perform scanning and copy functions
– Take you to HP Image Zone to manipulate your images

– Open the onscreen Help

3 Click the Help menu item in the HP Director window to access help for your

scanner hardware and software.

4 If the HP Director icon is not available on the desktop:

a Click Start.
b Click Programs (or All Programs).
c Click HP, and then click HP Director.

Note HP Director is only available when the HP Image Zone software is installed.

Front panel and accessories overview

This section presents an overview of the scanner front panel, the transparent
materials adapter (TMA), and the automatic document feeder (ADF).

User's manual 3

Chapter 1

Front panel buttons

Icon Feature name Description

Scan
Document

button

Scans an original document to the document
management program included on CD 2, if
installed. If this program is not installed the
scan will be saved to a file.

Scan Picture

button

Scans pictures, graphics, slides, or negatives
to the HP Image Zone. Slides and negatives
must be scanned from the TMA.

File
Documents

button

Scans the original document for archiving as
a black-and-white image in small file sizes. If
you wish to scan documents containing color
or grayscale pictures, use the Scan

document (

) button instead.

E-mail button Scans using grayscale image settings to

keep the file size small for e-mail and sends
the scan to your e-mail software (if
supported). There is an option to scan
pictures, slides, or negatives in color.

Copy button Scans the item and sends it to a printer to

make copies.

Number of
Copies button

Selects the number of copies to be printed
with the Copy button.

Color/Black &
White copy

button

Power Save

button

Determines whether items will be scanned in
color or in black and white when you press
the Copy button.

Turns Power Save mode on or off.

The Power Save button can also be used to
turn the power completely off by holding
down for at least 2 seconds.

Cancel button Cancels a scan while the scanner is

scanning, or cancels a series of scans from
the automatic document feeder (ADF).

2–digit LCD Indicates the number of copies that will be

printed when you press the Copy button.
Also shows error codes that identify scanner
problems.

4 HP Scanjet 7600 series scanner

Automatic document feeder (ADF)

The scanner has an automatic document feeder (ADF) that you can use to scan
multiple documents quickly and easily. For more information about the ADF, see How

to scan from the automatic document feeder.

Transparent materials adapter (TMA)

You can use the transparent materials adapter (TMA) to scan 35 mm slides or
negatives. For more information about the TMA, see How to scan slides and negatives.

Scanning overview

Start scanning in one of three ways:

● From the front panel buttons — to get started quickly using basic functions

● From the HP Director — to have more control over the scan

● From other software programs

Scan from the scanner front panel buttons

The front panel buttons on the scanner provide shortcuts to frequently used, basic
scanning functions, such as scanning documents and pictures. Instructions for using
the front panel buttons are located in this manual. For more advanced functions, see
the onscreen Help in HP Director.

Note The HP Image Zone software must be installed to use the front panel buttons

and the TMA.

Scan from the HP Director

Scan from the HP Director when you want more control over your scan, such as when
you want to preview the image before the final scan, use more advanced features, or
change scan settings.

To start the HP Director:

1 Do one of the following:

a On the Windows desktop, double-click the HP Director icon.
b On the taskbar, click Start, point to Programs or All Programs, point to HP,

and then click Director.

2 If you have installed more than one HP device, click one in the Select Device list.

The HP Director displays only the buttons that are appropriate for the selected
HP device.

Note The HP Director is available only when the HP Image Zone software is installed.

Scan from other software programs

You can scan an image directly into one of your software programs if the program is
TWAIN compliant. Generally, the program is compliant if it has a menu option such as
Acquire, Scan, or Import New Object. If you are unsure whether the program is
compliant or what the option is, see the documentation for that program.

User's manual 5

Chapter 1

Select original type — document or picture

You have two choices for original type: Document or Picture. The scanner optimizes
settings based on your choice. Use the following guidelines to determine the best
original type for your needs.

If your original consists of

Text, or both text and graphics Document

A printed photograph or graphic Picture

Scan documents

Use the Scan Document button ( ) to scan text, or text and graphics.

The scanner scans an original document to the document management program
included on CD 2, if installed. If this program is not installed, the scan will be saved to
a file.

Note If you want to preview scans before they are sent to their destination, select

Show Preview in the HP Scanning dialog box. Also see Preview a scanned image in

the onscreen Help.

1 Place the originals face down on the scanner glass, as indicated by the reference

mark, or face-up in the ADF.

Select this original type

2

Press the Scan Document button (

3 Select the settings:

a Scan for editable text? Select Yes if you want to be able to edit the text or

create a searchable PDF file. Select No to scan the document as an image.

b Original contains graphics? Select Yes if you want color or grayscale

graphics to be saved at a high quality. Select No for simple, one-color
graphics or line art, or if you desire a smaller file size.

c If you loaded your document(s) in the ADF, you will also be able to choose

one-sided or two-sided scanning. This option will not show if the document is
on the scanner glass.

4 Click Scan.
5 When you are finished with that page, place the next page on the glass and click

Scan to scan another document or page. When you are finished with all pages,

6 HP Scanjet 7600 series scanner

). The HP Scanning dialog box appears.

click Done. After you click Done, the software sends the scanned file to the
specified location.

Note If Show Preview was selected, you must click the Accept button in the

preview screen to initiate the scan. When prompted, click Yes to scan additional
pages, or click No to send the scanned page(s) to the specified location.

Scan text for editing

The scanning software uses optical character recognition (OCR) to convert text on a
page to text that you can edit within a word processing program. The OCR software is
installed automatically when you install the HP Image Zone software. To scan a
document for editable text:

1 In the HP Scanning dialog box, click Yes for Scan for editable text.
2 Select a word processing program from the Scan to: box.
3 Click Scan.

4 The text that appears in the word processing program will be editable.

For more information about using the OCR software, see Scan text for editing in the
onscreen Help.

Scan pictures

Use the Scan Picture button ( ) to scan photos, graphics, slides, or negatives.

For scanning slides or negatives, see How to scan slides and negatives.

Note If you want to preview scans before they are sent to their destination, select

Show Preview in the HP Scanning dialog box. Also see Preview a scanned image in

the onscreen Help.

1 Place the original face down on the scanner glass, as indicated by the reference

marks, and close the lid.

2

Press the Scan Picture button (
Ensure the Scan original from glass or feeder button is selected. Click Scan.

3 When the scan is finished, place an item on the scanner glass and then click

Scan to scan another picture, or click Done. The software saves the scan to the
My Scans folder located within the My Documents folder. The scanned image is

also sent to HP Image Zone by default.

Note If Show Preview was selected, you must click the Accept button in the

preview screen to initiate the scan. When prompted, click Yes to scan additional
pictures, or click No to send the scanned image(s) to the specified location.

Tip The HP Scanning software can automatically correct your pictures or restore

faded colors in old pictures. To turn picture correction on or off, select Auto Correct
Photos from the Basic menu of the HP Scanning software, and then choose the
options you want. To use this feature, Show Preview must be selected.

User's manual 7

). The HP Scanning dialog box appears.

Chapter 1

Save a document to a drive, disk, or CD

Use the File Documents button ( ) to save scanned documents to a disk, such as
a hard drive, or a recordable CD.

Tip For color, grayscale or color graphics, or editable text, use the Scan Document

button.

1 Place the original face down on the scanner glass, as indicated by the reference

marks, or face-up in the ADF.

2

Press the File Documents button (
3 The Scan document window appears. Scan another document or click Done.
4 The Save As dialog box appears. Select the desired destination folder, type a file

name and select a file type.
5 Click OK. The software saves the document to the specified folder. If you do not

choose a location in the Save as dialog box, the document will be saved to the

My Documents folder on your computer by default.

Note If you want to preview scans before they are sent to their destination, see

Preview a scanned image in the onscreen Help.

) and the scan occurs.

E-mail a scanned document or picture

Use the E-mail button ( ) to scan documents or pictures and insert them in an e­mail message as an attachment. You must have a supported e-mail software program.

The E-mail button scans using grayscale image settings to keep the file size small for
e-mail and sends the scan to your e-mail software (if supported). There is an option to
scan pictures, slides, or negatives in color.

1 Place the original face down on the scanner glass, as indicated by the reference

marks, or face-up in the ADF.
2 Press the E-mail button (

a file name, and then select a file type. Click Continue. The scan begins.
3 When the scan is completed, you are prompted to scan another page. If you have

another page or picture that you wish to include in the e-mail, place the picture or

document page on the scanner glass and click Scan.
4 Click Done at the prompt when you are finished scanning. Your e-mail program

opens and the scanned file appears as an attachment to a message.
5 Use your e-mail program to complete and send the e-mail. To view the scanned

image before you send the e-mail, double-click the attachment in your e-mail

software.

To change the e-mail program, open the HP Director software from your desktop icon
or from the Start menu, and then select E-mail Settings in the Settings drop-down
list. The E-mail Settings dialog box appears. Select the e-mail program that you want
to use, and then click OK.

). The Scanning to E-mail dialog box appears. Type

Make copies

Use the Copy button ( ) to scan an original and send it to a printer.

8 HP Scanjet 7600 series scanner

The front panel Copy button is optimized to scan and print a duplicate of what is on
the scanner glass. If you wish to change the image, such as lighten, darken, or adjust
size, use the Make Copies button on the HP Director.

1 Place the original face down on the scanner glass, as indicated by the reference

marks, or face-up in the ADF.

2 Select the copy options:

–

Select the number of copies by pressing the Number of Copies button (
The number of copies appears in the front panel display.

– Select how the original is scanned by pressing the Color button (

Black & White button (

3 Press the Copy button (

Note There is no preview image for the copy function.

If you wish to change any copy settings, use the Make Copies button in HP Director.
An HP Copy dialog box will open where you can select the settings you want for your
copy.

). The copies are printed on the default printer.

Cancel a scan

Press the Cancel button ( ) to cancel a scan in progress, or to cancel a series of
scans when you are scanning from the ADF.

Use the Power Save button

Press the Power Save button ( ) once briefly to turn off the lamp when not using the
scanner. When you are ready to begin scanning again, just press one of the front
panel scan buttons to turn the lamp back on and begin scanning immediately.

To turn the scanner completely off, press and hold the Power Save button (
(2) seconds.

To begin scanning again once you have turned the scanner completely off, press the
Power Save button once only.

).

) or

).

) for two

Change scan settings

You can change many scan settings from the HP Image Zone software. These scan
settings include button settings for the front panel and HP Director scan buttons,
preferences, and automatic exposure. See the onscreen Help in HP Director for more
detailed information. Double-click the HP Director icon on your desktop, or go to
Start, then Programs or All Programs, HP, and then Director. Double-click Help in
the HP Director window. In the Index tab, type settings to find more information.

User's manual 9

2

How to scan from the automatic document feeder

This section explains how to use the automatic document feeder (ADF) for the HP
Scanjet 7600 series scanner.

Choose acceptable media for the ADF

The ADF works best when the originals meet the following specifications. If the
originals do not meet these criteria, scan from the scanner glass.

● For one-sided scanning, you can use A4-, letter-, or legal-size paper: 210 mm x

355.6 mm (8.5 x 14 inches).

● For two-sided scanning, use A4- or letter-size media. The ADF cannot scan both

sides of a document smaller than 127 mm x 127 mm (5 x 5 inches) or larger than

210 mm x 304.8 mm (8.5 x 12 inches).

Tip To scan both sides of a legal-size document, 216 mm by 356 mm (8.5 by 14

inches), scan one side in the ADF, turn the document over, and then scan the

other side in the ADF.

● Custom-size media ranging from 88.9 mm x 127 mm (3.5 x 5 inches) to 216 mm

x 356 mm (8.5 x 14 inches) can be scanned with the one-sided option.

●

Media weights from 60 to 90 grams per square meter (g/m

● Media that does not contain perforations or punch holes.

● Media that does not contain wet glue, correction fluid, or ink.

2

) (16 to 24 lbs).

Note Avoid putting multipart forms, transparencies, magazine pages, gum-

backed pages, and lightweight paper in the ADF.

Before placing an original in the ADF, check for and remove curls, wrinkles, staples,
paperclips, and any other attached material.

Load originals in the ADF

1 Place a stack of similarly sized pages face-up in the document input tray, with the

first page on top.

2 Adjust the paper guides to center the stack.
3 Press a front panel button or use the HP Director to begin scanning. Follow the

onscreen instructions to finish scanning.

10 HP Scanjet 7600 series scanner

Scan two-sided documents from the ADF

1 Load your originals. See Load originals in the ADF.
2 Open HP Director. Click the Scan Document button in HP Director.
3 The HP Scanning dialog box appears.
4 Under Would you like to scan both sides of the original(s)? select Yes, scan

both sides, and then click Scan.

5 When you are finished scanning click Done, the software sends the scanned file

to the specified location.

One-sided scanning is the default method for the ADF. To change this default to two­sided scanning, open HP Director on your desktop, click Settings, click Scan
Settings and Preferences and then click Scan Preferences. Click the Automatic
tab, and then select the setting that you want to assign as the default.

Note Not all page sizes can be scanned two-sided. See Choose acceptable media

for the ADF for more information about media.

If you are acquiring your scan from an imaging software program using TWAIN, the
HP Scanjet 7600 series Document ISIS/TWAIN software offers additional capabilities
for brightness and contrast, and improved performance and control for two-sided
scanning. For more information about installing the HP Scanjet 7600 series Document
ISIS/TWAIN software, see Installing scanner software.

Make copies from the ADF

You can use the Copy button ( ) to scan multiple originals from the ADF and send
them to a printer. The copy function defaults to the setting used the last time you
made copies. For more information, see Make copies.

User's manual 11

3

How to scan slides and negatives

This section contains information about setting up and using the transparent materials
adapter (TMA) to scan slides and negatives. You can use the TMA to scan 35 mm
slides or negatives.

Tips for scanning transparent items

● To scan items larger than those that the transparent materials adapter (TMA)

accepts, place the transparency on the scanner glass, place a white sheet of

paper on top of the transparency, and then scan as usual.

● When scanning a 35 mm slide or negative, the scanner software automatically

enlarges the image to approximately 11 cm x 15 cm (4 x 6 inches). If you want

the final image to be larger or smaller, use the Resize tool in the scanner

software to set the scaling to the final size that you select. The scanner will scan

the item to the size you select and adjust the scan resolution as appropriate to be

consistent with the chosen scan resolution.

● To scan 35 mm slides or negatives using the TMA, click the Scan Picture button

(

) on the front of the scanner, or click the Scan Slides/Negatives button in the

HP Director.

Plug in the transparent materials adapter (TMA) cable

The TMA includes a light source, positioning plate and media holders. Make sure you
have all the components of the TMA.

1 Negative light shield
2 Negative holder
3 Positioning plate
4 Slide light shield
5 Light source and slide holder

Connect the TMA cable to the scanner

1 Disconnect the power cable from the scanner.
2 On the back of the scanner, find the round TMA port.
3 Holding the TMA cable by its free end, align the connector so that the arrow is on

the top side.

12 HP Scanjet 7600 series scanner

TMA cable and port

4 Gently insert the connector into the TMA port.

Caution Do not force the cable into the TMA port. Forcing the cable can

bend or break internal pins.

5 Reconnect the power cable.

Scan slides or negatives

To scan standard 35 mm slides or negatives, use the transparent materials adapter
(TMA) light source and the positioning plate. For negatives, use the negative holder.
When scanning fewer than three slides, use the slide light shield; when scanning
fewer than four negative frames, use the negative light shield.

Start the scanning process

1 Place the positioning plate on the scanner glass, and match the reference mark

on the plate to the reference mark on the scanner.

Place the positioning plate on the scanner glass

2 Insert slides or negatives into the TMA light source. See below for details.

Load slides into the TMA light source

1 Insert up to three slides into the slide holder on the bottom side of the transparent

materials adapter (TMA) light source.

User's manual 13

Chapter 3

Note Make sure that the shiny side of the slide faces the scanner glass when

the TMA light source is in position on the scanner glass. (The emulsion side is

dull.)

2 If you are scanning fewer than three slides, insert the slide light shield after you

load the last slide.

Insert a slide into the slide holder with a slide light shield

Load negatives into the TMA light source

1 Load a negative strip into the negative holder. The negative holder is normally

stored in the TMA light source, within the slide holder.

Note Make sure that the shiny side of the negative faces the scanner glass

when the TMA light source is in position on the scanner glass.

Caution Negatives are easily damaged. Touch them only on their edges.

2 If you are scanning a negative strip with fewer than four frames, insert the

negative light shield after you load the negative strip. Use the arrow icons on the

negative light shield to position it correctly.
3 Load the negative strip into the negative holder.

4 Slide the negative holder into the slide holder on the bottom side of the TMA light

source.

14 HP Scanjet 7600 series scanner

Complete the scanning process

1 Place the transparent materials adapter (TMA) light source into the positioning

plate with the slides or negatives facing down. The TMA cable should fit in the
groove that is on the same end of the positioning plate as the reference marks.

Place the TMA light source on the positioning plate

2

Press the Scan Picture button (

3 In the HP Scanning dialog box, select Scan slides using transparent materials

adapter or Scan negatives using transparent materials adapter. Click Scan.

4 When you are finished scanning, click Scan to scan another slide or negative, or

click Done.

If you want more control of the final selection area of the image for scanning, select
Show Preview in the HP Scanning dialog box, or use the Scan Slides/Negatives
button in HP Director. In the Preview dialog box, you can select the area of the slide
or negative that you want to scan. Click and hold a selection handle and adjust the
area to frame the final scan area of the image. You must then click the Accept button
in the preview screen to initiate the scan. The software sends the image to HP Image
Zone.

Final scan area

Note For information about rotating the image, adjusting color or size, or making

other changes to the image, see “Edit an image in the preview” section of the
onscreen Help.

User's manual 15

) on the front of the scanner.

Chapter 3

Find troubleshooting information

For more information about resolving issues related to the TMA, and scanning slides
or negatives, go to the onscreen Help in HP Director. Click Director Help and in the
Contents tab, click the HP Scanjet 7600 series scanner heading. Open the folder by
clicking the plus sign (+) and then click Troubleshooting, where you will find the

Transparent materials adapter (TMA) problems section.

16 HP Scanjet 7600 series scanner

4

Care and maintenance

Occasional cleaning of your scanner helps ensure optimal performance. The amount
of care necessary depends upon several factors, including the amount of use, the
type of media that is fed through the automatic document feeder (ADF), and the
environment. You should perform routine cleaning as necessary.

For all care and maintenance procedures required for the scanner, please see the
Care and maintenance section for your scanner in the onscreen Help. In HP Director,
click Help, and then select the HP Scanjet 7600 series scanner Help section.

Routine cleaning and maintenance should include cleaning the scanner glass, the
transparent materials adapter (TMA), and the automatic document feeder (ADF).

Caution Avoid placing items that have sharp edges in the scanner. Doing so

can damage the scanner. Before placing an item on the scanner glass, make
sure that the item does not contain wet glue, correction fluid, or other
substances that can be transferred to the glass.

Clean the scanner glass

1 Disconnect the universal serial bus (USB) cable and power cable from the

scanner.

2 Clean the glass by using a soft, lint-free cloth that has been sprayed with a mild

glass cleaner, and dry the glass with a dry, soft, lint-free cloth.

Caution Use only glass cleaner. Avoid abrasives, acetone, benzene, and

carbon tetrachloride, all of which can damage the scanner glass. Avoid
isopropyl alcohol because it can leave streaks on the glass.

Do not spray the glass cleaner directly on the glass. If too much glass cleaner is
applied, the cleaner could run to the edges and damage the scanner.

3 When you have finished, reconnect the USB cable and power cable to the

scanner.

Note For instructions about how to clean the underside of the scanner glass, visit

www.hp.com/support.

Clean the transparent materials adapter (TMA)

Clean the TMA with a dry, soft cloth. If necessary, lightly spray the cloth with glass
cleaner and wipe the TMA.

Clean and maintain the automatic document feeder (ADF)

The ADF requires periodic cleaning depending on the amount of use and the type of
media that is fed through it. Use an HP ADF cleaning cloth to clean the ADF when
vertical streaks appear in images scanned by the ADF, when media running through
the ADF is dusty or dirty, or when the environment is dusty. If you use the ADF

User's manual 17

Chapter 4

several times per week, monthly cleaning is recommended. Set up a cleaning routine
that is appropriate for your scanner.

See Clean and Maintain the ADF in the Care and maintenance section of the HP
Scanjet 7600 series onscreen Help for more details.

Order maintenance and scanner supplies

You can purchase maintenance parts online at the scanner support Web site at

www.hp.com/support/scannersupplies. Items such as the HP ADF cleaning cloth or

the ADF roller replacement kit are available for worldwide delivery.

18 HP Scanjet 7600 series scanner

5

Troubleshooting

This section contains solutions for common problems with the scanner, the automatic
document feeder (ADF), and the transparent materials adapter (TMA).

Scanner installation or setup problems

This section contains solutions for installation and setup problems.

Use administrative privileges

If you are installing the scanner on a Microsoft® Windows® 2000 or Windows XP
computer, you must be logged on as an Administrator. See your operating system
Help for how to log on as an Administrator.

Uninstall the software

To uninstall the HP software that came with your scanner, follow these procedures:

1 On the taskbar, click Start, point to Settings, and then click Control Panel.

Note In Windows XP, click Control Panel on the Start menu.

2 Double-click Add/Remove Programs.

Note In Windows XP, this is called Add or Remove Programs.

3 Click the HP Scanjet 7650 entry, and then click Remove.

This removes the HP Scanning software.

4 Click the HP Image Zone entry, and then click Remove.

This removes the HP Image Zone software.

5 Reinstall using the HP Image Zone software CD that came with your scanner.

When you insert the CD, an installation interface launches automatically. Choose
the HP Image Zone software to install.

Check the cables

Cable type Action

Power cable The power cable is connected between the scanner and a

power outlet.

● Ensure that the power cable is securely connected
between the scanner and a live electrical outlet or surge
protector.

● If the power cable is connected to a surge protector,
ensure that the surge protector is plugged into an outlet
and turned on.

● Disconnect the power cable from the scanner and turn off
the computer. After 60 seconds, reconnect the power

User's manual 19

Chapter 5

(continued)

Cable type Action

cable to the scanner and then turn on the computer, in
that order.

USB cable The USB cable is connected between the scanner and the

computer.

● Use the cable that was included with the scanner.
Another USB cable might not be compatible with the
scanner.

● Ensure that the USB cable is securely connected
between the scanner and the computer.

For additional USB troubleshooting information, see

www.hp.com/support, select your country/region, and then

use the search tool to find USB troubleshooting topics.

Scanner initialization or hardware problems

This section contains solutions for initialization and hardware problems.

Reset the scanner

If you receive an error message similar to “Scanner initialization failed” or “Scanner
not found” when trying to use the scanner, use the following procedure:

1 Close the HP Image Zone software, if it is open.
2 Disconnect the cable that connects the scanner to the computer.
3 Turn the scanner off by disconnecting the power cable.
4 Turn the computer off, wait 60 seconds, and then turn the computer on again.
5 Turn the scanner on by reconnecting the power cable.

6 Reconnect the cable that connects the computer and the scanner (use a different

USB port on the computer if possible).

● A “00” in the LCD on the front panel of the scanner indicates that a USB
connection error has occurred. Check that the USB cable is securely connected
between the scanner and the computer.

● Make sure that the USB cable is connected to the back of the scanner correctly.
The USB symbol on the end of the cable (the connector) should be facing up.
When connected correctly, the USB connector will feel slightly loose. When
connected incorrectly, the USB plug will feel overly tight.

● Try connecting the USB cable to a different USB port on your computer.

Test the scanner hardware

If you think that the scanner has a hardware problem, verify that the cables are firmly
connected to the scanner, the computer, and the power source. If the cables are
correctly connected, test the scanner by using the following procedure:

1 Disconnect the USB cable and power cable from the scanner.
2 Reconnect the USB cable and power cable to the scanner.

20 HP Scanjet 7600 series scanner

The carriage on the scanner will move forward and backward approximately 25 mm (1
inch), and the lamp will turn on.

If the carriage does not move and the scanner lamp does not turn on, a problem might
exist with the scanner hardware. See Product support.

Scanner has stopped working properly

If the scanner stops scanning, complete the following steps, in order. After each step,
start a scan to see if the scanner is working. If the problem continues, proceed with
the next step.

1 Check the Power Save button to be sure the scanner is not in Power Off mode. If

the button light is not flashing or steady, then press the Power Save button once
briefly to turn the scanner back on.

2 A cable might be loose. Ensure that both the USB cable and power cable are

securely connected.

3 Unplug the power cable from the power source, wait 60 seconds, and then plug it

back in.
4 Reboot your computer.
5 A software conflict might exist on your computer. You might need to uninstall and

then reinstall the scanner software.

a Click Start, click Settings, and then click Control Panel (in Windows XP,

click Start, and then click Control Panel).

b Click Add/Remove Programs (in Windows XP, this is called Add or

Remove Programs) and then select the HP Scanjet 7650 software.
c Click Remove.
d Click Add/Remove Programs (in Windows XP, this is called Add or

Remove Programs) and then select the HP Image Zone software.
e Click Remove.

6 Reinstall using the HP Image Zone software CD that came with your scanner.

When you insert the CD, an installation interface launches automatically. Choose
the HP Image Zone software to install.

If the scanner still does not work, visit www.hp.com/support or contact HP Customer
Support.

Paper jams

If misfeeds are occurring frequently, follow these steps:

1 Clean the feed-roller assembly manually. See Clean and maintain the automatic

document feeder (ADF) in the Care and maintenance section of the onscreen

Help.

2 See the onscreen Help for information about resolving other ADF problems.
3 If the misfeeds continue, order and install the ADF Roller Replacement kit. The

ADF Roller Replacement kit contains a roller mechanism, a separation pad, new
screws for the separation pad and replacement instructions (see Order

maintenance and scanner supplies for more information).

User's manual 21

Chapter 5

Additional troubleshooting information

To solve other problems with the scanner, see the onscreen Help. To gain access to
the Help, open HP Director, click Help, and then click HP Scanjet 7600 series
scanner Help. The Help system provides information about the HP Scanjet 7600
series scanner hardware as well as information about the HP Image Zone and HP
Scanning software itself.

22 HP Scanjet 7600 series scanner

6

Product support

This section contains support information, including phone numbers and Web site
information.

Accessibility Web site

Customers with disabilities can get help by visiting www.hp.com/hpinfo/community/

accessibility/prodserv/.

HP Scanjet Web site

Visit www.hp.com for a variety of information:

● Learn tips for scanning more effectively and creatively.

● Gain access to HP Scanjet driver updates and software.

● Register your product.

● Subscribe to newsletters, driver and software updates, and support alerts.

● Purchase scanner supplies.

Support process

The HP support process works most effectively if you perform the following steps in
the order specified:

1 Review the onscreen Help for the software and scanner, including the

Troubleshooting section.

2 Go to the HP Consumer Support Web site for support. If you have access to the

Internet, you can obtain a wide range of information about your scanner. Visit the
HP Web site for product help, drivers, and software updates at www.hp.com/

support. The HP Consumer Support Web site is available in the following

languages: Dutch, English, French, German, Italian, Portuguese, Spanish,
Swedish, Traditional Chinese, Simplified Chinese, Japanese, Korean. (Danish,
Finnish, and Norwegian support information is available in English only.)

3 Use HP e-support. If you have access to the Internet, connect with HP via e-mail

by going to www.hp.com/support. You will receive a personal reply from an HP
Product Support technician. E-mail support is available in the languages listed at
that Web site.

4 Contact your local HP dealer. If your scanner has a hardware failure, take it to

your local HP dealer for a solution. Service is free during your scanner’s limited
warranty period. After the warranty period, the dealer will quote a service charge.

5 Contact the HP Product Support Center for support by phone. Please consult the

following Web site to check the details and conditions of phone support in your
country/region: www.hp.com/support. As a part of HP’s continuing efforts to
improve phone support information services, we advise you to check the HP Web
site on a regular basis for new information regarding service features and
delivery. If you cannot solve the problem by using the above options, call HP

User's manual 23

Chapter 6

while you are in front of your computer and scanner. For faster service, please be
prepared to provide the following information:

– the scanner model number (located on the scanner)
– the scanner serial number (located on the scanner)
– the computer operating system
– the version of the scanner software (located on the scanner’s CD label)

– messages displayed at the time the situation occurred
The applicable conditions for HP phone support are subject to change without

notice.
Telephone support is free from the date of purchase for the period specified
unless otherwise noted.

Locations

Africa 30 days

Asia Pacific 1 year

Canada 1 year

Europe 1 year (see the following table for details for each

Latin America 1 year

Middle East 30 days

United States 1 year

Phone support in the United States

Support is available both during and after the warranty period.

Within the period of your warranty, telephone support is provided free of charge. Call
800-HPINVENT (800-474-6836).

U.S. phone support is available in both English and Spanish 24 hours a day, 7 days a
week (days and hours of support might change without notice).

After the warranty period, call 800-HPINVENT (800-474-6836). Charges are $25.00
U.S. per issue, and are charged to your credit card. If you think your HP product
needs service, call the HP Product Support Center, which can help determine if
service is required.

Phone-support period

country/region)

Phone support in Europe, Middle East, and Africa

HP Product Support Center phone numbers and polices can change. Visit the
following Web site to check the details and conditions of phone support in your
country/region: www.hp.com/support.

Country/Region

Algeria [phone]

24 HP Scanjet 7600 series scanner

Phone number

(continued)

Country/Region Phone number

Austria [phone]

Bahrain 800 00 171 (within country toll free)

Belgium [phone] (Dutch)

[phone] (French)

Czech Republic [phone]

Denmark [phone]

Egypt [phone]

Finland [phone]

France [phone] (Euro 0.34/min)

Germany [phone] (Euro 0.12/min)

Greece + 30 210 6073603 (International)

801 11 22 55 47 (within Greece)

800 9 2649 (toll free from Cyprus to Athens)

Hungary [phone]

Ireland [phone]

Israel [phone]

Italy 39 848 800 871

Luxembourg 900 40 006 (French)

900 40 007 (German)

Morocco [phone]

Netherlands 0900 2020165 (Euro 0.10 per minute)

Norway [phone]

Poland [phone]

Portugal [phone]

Romania [phone]

Russian Federation + 7 095 797 3520 (Moscow)

+ 7 812 346 7997 (St. Petersburg)

Saudi Arabia [phone]

Slovakia [phone]

South Africa 086 000 1030 (RSA)

User's manual 25

Chapter 6

(continued)

Country/Region Phone number

Spain [phone]

Sweden [phone]

Switzerland [phone] (German, French, Italian – Peak

Tunisia [phone]

Turkey [phone]

Ukraine [phone]

United Arab Emirates [phone]

United Kingdom [phone]

Other phone support worldwide

HP Product Support Center phone numbers and polices can change. Visit the
following Web site to check the details and conditions of phone support in your
country/region: www.hp.com/support.

[phone] (Outside RSA)

time 0.08 CHF/Outside peak 0.04 CHF)

Country/Region

Phone number

Argentina [phone]

0 810 555 5520

Australia 1300 721 147 (During the warranty period)

1902 910 910 (After the warranty period)

Brazil (11) 3747 7799 (Grande São Paulo)

0800 157751 (Outside Grande São Paulo)

Canada 800 hpinvent (or [phone])

[phone] (from within Mississauga calling area)

Central America and the

[phone]

Caribbean

Chile 800 360 999

China [phone]

Colombia 01 800 011 4726

Costa Rica 0 800 011 0524

Dominican Republic 1 800 7112884

Guatemala 1800 999 5105

26 HP Scanjet 7600 series scanner

(continued)

Country/Region Phone number

Hong Kong SAR [phone]

India 1 600 447737

Indonesia [phone]

Jamaica 0-800-7112884

Japan 0570 000 511 (inside Japan)

[phone] (outside Japan)

Korea, Republic of [phone] (Seoul)

0 80-999-0700 (Outside Seoul)

Malaysia [phone]

Mexico 01-800-4726684)

(55) 5258 9922

New Zealand [phone]

Nigeria [phone]

Panama 001 800 711 2884

Peru 0 800 10111

Philippines + 63 (2) 867 3551

Puerto Rico [phone]

Singapore [phone]

Taiwan [phone]

Thailand [phone]

Trinidad & Tobago 1 800 7112884

United States 1 800 474-6836 (800 HPINVENT)

Venezuela 01 800 4746 8368

Vietnam [phone]

User's manual 27

7

Regulatory information and product specifications

This section contains regulatory information and product specifications for the HP
Scanjet 7600 series scanner and accessories.

Scanner specifications

Name Description

Scanner type Flatbed with automatic document feeder (ADF) and transparent

materials adapter (TMA)

Weight with ADF 5.7 kg (12.6 lbs)

Size with ADF 488 mm x 340 mm x 162 mm (19.21 x 13.39 x 6.38 inches)

Scanning element Charged-coupled device

Interface USB 2.0 Hi-Speed

Optical resolution 2400 x 2400 dpi hardware

Selectable
resolution

AC line voltage 100-120 V 60 Hz – North America

Power
consumption and
regulatory
information

12 dpi to 999,999 enhanced dpi at 100 percent scaling

200-240 V 50 Hz – Continental Europe, United Kingdom,
Australia

100-240 V 50 Hz/60 Hz – Rest of the world

For power consumption data, information on power supplies
and regulatory information see the regulatory_supplement.htm
file on the HP Image Zone software CD.

The HP Scanjet 7600 series scanner is Energy Star®
compliant. As an Energy Star® partner, Hewlett-Packard
Company has determined that this product meets the Energy
Star® guidelines for energy efficiency.

Transparent materials adapter (TMA) specifications

Name Description

Media types Three 35 mm slides or one 35 mm negative strip

Media capacity Slide: 1.05 mm to 1.9 mm thick and 49.8 mm to 50.8

mm on any side

28 HP Scanjet 7600 series scanner

(continued)

Name Description

Size 287 mm x 84 mm x 50 mm (11.3 x 3.3 x 1.97 inches)

Weight 346 g (0.763 lbs)

Power requirements 1.0 Amps, 24 Volts, 24 watts< (supplied by scanner)

925 mA, 22 watts (peak) 700 mA, 17 watts (nominal)

Automatic document feeder (ADF) specifications

Name Description

Size 475 mm x 320 mm x 92 mm (18.7 x 12.6 x 3.6 inches)

Weight 2.46 kg (5.4 lbs)

Paper tray capacity

Maximum paper size One-sided scanning: 210 mm x 355.6 mm (8.5 x 14

Minimum paper size One-sided scanning: 89 mm x 127 mm (3.5 x 5 inches)

Maximum paper weight

Power requirements 1.0 A, 24 V, 32 watts (supplied by scanner)

50 pieces of 75 g/m2 (20-lb bond)

inches)

Two-sided scanning: 210 mm x 304.8 mm (8.5 x 12
inches)

Two-sided scanning: 127 mm x 127 mm (5 x 5 inches)

90g/m2 (24 lbs)

800 mA, 19 watts (peak) 625 mA, 15 watts (nominal)

Environmental specifications for the scanner, ADF, and TMA

Name Description

Temperature Operating the scanner and TMA: 10° to 35° C (50° to

95° F)

Operating the ADF: 10° to 30° C (50° to 85° F)

Storage: -40° to 60° C (-40° to 140° F)

Relative humidity Operating the scanner, ADF, and TMA: 15 percent to

80 percent noncondensing 10° to 35° C (50° to 95° F)

Storage: up to 90 percent at 0° to 60° C or (32° to
140° F)

User's manual 29

Chapter 7

30 HP Scanjet 7600 series scanner