HP Data Sanitization Service
Integration Services
Technical data
The need for data privacy solutions and infrastructure support continues to rise at a very high rate due to changes in
government regulations and the business risk mitigation associated with material management and control. When
your organization is retiring systems, upgrading storage and servers, returning leased equipment, or redeploying
storage devices, it is critical that you take steps to protect the company information they contain. Simply erasing the
used disks, however, is not enough to make the data permanently inaccessible.
HP Data Sanitization Service provides the skilled resources and tools to help your organization address this
important but often overlooked security risk. Using specialized software techniques, an HP service specialist or
authorized service partner will help ensure that data cannot be reconstructed or retrieved from hard disk media in
your storage devices.
Service benets
• Helps prevent your important information on retired hard disk media from being retrieved by unauthorized parties
• Provides an alternative to physical hardware destruction by providing procedures for removing data from disk
media
• Provides data removal verication and acceptance testing
• Helps you comply with the data privacy requirement that media containing sensitive data be overwritten or
sanitized prior to recycling, reusing, or disposing of the data storage media
• Provides service delivered by an HP service specialist or authorized service partner
• Provides onsite or osite data destruction through the use of an appliance and software
• Provides a documented report containing the disk drive model and serial number, level of sanitization performed,
and pass/fail status of the disk
• Provides support for major OEM brands of IT equipment
Service feature highlights
• Sanitization Conrmation of Acceptance
• Conrmation of Sanitization
• Data removal verication and acceptance testing
• Customer orientation session
• Project management
Service features
Table 1. Service features
Feature
Sanitization Confirmation
of Acceptance
Confirmation of
Sanitization
Data removal verification
and acceptance testing
Customer orientation
session
Project management
Delivery specifications
HP provides the Customer with a document upfront that defines the device to be sanitized and
the method of sanitization to be used. The Customer is required to sign this document prior to
any work being executed to avoid the possible elimination of valuable data.
At the completion of the sanitization procedures, HP will provide the Customer with a
Confirmation of Sanitization indicating that proper data removal procedures were executed.
HP will perform the appropriate data validation tests required for this service. Destruction
methods such as shredding, punching, degaussing, and recycling of hardware will be used (for
Level 3 service only).
HP will deliver the Data Sanitization report confirming sanitization to the Customer, and
review them with the Customer. The brief customer orientation session helps the Customer to
understand the procedures used and validation techniques of the sanitization process.
HP Data Sanitization Custom Service will be required when the Customer has specific, custom,
or complex requirements. An HP project manager will be assigned to manage the project end to
end. For Tier 1 and Tier 2 levels of service, management of deliverables will be provided by the
onsite HP service specialist.
Service limitations
This service may be delivered by HP storage specialists or authorized service partners in an onsite engagement,
remotely, or a combination of these two service delivery methods.
Activities are delivered during HP standard business hours unless additional services have been purchased or
special arrangements have been made.
HP will provide the Customer with conrmation of the execution of data sanitization at the completion of this
service.
HP assumes no liability for any impact resulting from the availability or reconstruction of the information that
previously resided on the hard disk media or for any data that may continue to reside on the disk media following
the sanitization process.
Destruction and recycling services are included only with custom Level 3 services.
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HP Techno logy Serv ices are gove rned by the applicable HP t erms and con ditions of se rvice prov ided or indi cated to Customer at the tim e of purchase.
Customer responsibilities
The Customer will:
• Contact an HP service specialist within 90 days of date of purchase to schedule the delivery of the service
• Assign a designated person from the Customer’s sta who, on behalf of the Customer, will grant all approvals,
provide information, and otherwise be available to assist HP in facilitating the delivery of this service
• Provide a suitable work area for delivery of the service, including access to an outside telephone line, power,
and any network connections required
• Allow HP personnel full and unconditional access to all software products to be supported; if security
restrictions apply to any supported systems, the Customer may be required to assume additional
responsibilities for maintaining the system and software
• Adhere to licensing terms and conditions regarding the use of HP service tools, as applicable
• Be responsible for all data backup and restore operations and powering down all hardware that is to be
removed for destruction or recycling
• Ensure that all site preparation, power supply compatibility requirements, network cabling, and other service
prerequisites, as listed in the conrmation of service acceptance document, have been met
• Provide all necessary passwords that might be required to access system data and hard drives and to execute
data removal
General provisions/Other exclusions
• Any services provided outside of HP standard business hours may be subject to additional charges.
• HP reserves the right to charge, on a time and materials basis, for any additional work over and above
the service package pricing that may result from work required to address service prerequisites or other
requirements that are not met by the Customer.
• Travel charges may apply; please consult your local oice.
Prerequisites
• A minimum of one complete backup of the data to be sanitized must be validated prior to the start of this
service.
• Service performed on powered and functional systems.
HP Techno logy Serv ices are gove rned by the applicable HP t erms and con ditions of se rvice prov ided or indi cated to Customer at the tim e of purchase.
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Ordering information
To purchase HP Data Sanitization Service, please contact a local HP sales representative or authorized reseller
and order the following product options (multiple quantities can be ordered to accommodate larger needs):
• H4F43A1/AE HP Data Sanitization Tier 1 Service will sanitize a single storage array with the following
restrictions:
– Sanitization using a standard three-pass wipe method
– Sanitization of up to 160 spindles/hard disk drives (SAS/SATA); solid-state drives (SSD) are not included
– Service can provide sanitization of multiple smaller disk enclosures such as MSAs*
• H4F44A1/AE HP Data Sanitization Tier 2 Service will sanitize multiple storage arrays with the following
restrictions:
– Sanitization using a standard three-pass wipe method
– Sanitization of up to 480 spindles/hard disk drives (SAS/SATA); solid-state drives (SSD) are not included
– Service can provide sanitization of multiple smaller disk enclosures such as MSAs*
– Service can be performed on non-HP storage products*
• H4F45A1/AE HP Data Sanitization Custom Service can be customized to your business needs and can include:
– Project management services, as determined by the complexity of the project
– A quote for a customer-dened sanitization process (three-pass wipe default)
– Onsite sanitization performed on powered and functional systems
– A quote for an osite sanitization process
– Onsite/osite destruction and osite recycling
– The accommodation of any number of array frames and spindles*
– Multivendor storage products*
*For more information on devices that can be sanitized using HP Data Sanitization Service, please contact your
local HP representative, or visit our website.
For more information
HP oers an extensive portfolio of HP and mixed environment storage-specic consulting and support services to
assist with your IT storage needs. For additional information, please contact your local HP representative, or visit
our website:
www.hp.com/go/4service
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© Copyr ight 2005, 20 08, 2011, 2013 Hewlett-Packa rd Developm ent Company, L.P. The inf ormation co ntained he rein is subject
to chan ge without notice. T he only warranties for HP produ cts and ser vices are set for th in the expr ess warran ty stateme nts
accom panying such prod ucts and se rvices. N othing herein sho uld be constr ued as constituting an additi onal warranty or condition,
expr ess or impli ed, in fact or in law. HP s hall not be liable fo r technical or editoria l errors or omissi ons contained her ein.
HP Techno logy Serv ices are gove rned by the applicable HP t erms and con ditions of se rvice prov ided or indi cated to Customer at the
time of p urchase.
5981-9510EE E, Created J uly 2005; Updated Ap ril 2013, Rev. 4
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