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HP Scanjet Enterprise 7000 s2
User Guide
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Copyright and license
Trademark credits
© 2011 Copyright Hewlett-Packard
Development Company, L.P.
Reproduction, adaptation or translation
without prior written permission is
prohibited, except as allowed under the
copyright laws.
The information contained herein is subject
to change without notice.
The only warranties for HP products and
services are set forth in the express
warranty statements accompanying such
products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable
for technical or editorial errors or omissions
contained herein.
ENERGY STAR is a U.S. registered service
mark of the United States Environmental
Protection Agency.
Microsoft and Windows are registered
trademarks of Microsoft Corporation.
Edition 1, 10/2011
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Table of contents
1 Product basics ................................................................................................................................................ 1
Product features ................................................................................................................................... 2
Front view ............................................................................................................................................. 3
Front panel ........................................................................................................................................... 4
Back view ............................................................................................................................................. 5
Clean the scan rollers before scanning ................................................................................................ 6
About scan profiles ............................................................................................................................... 8
Scanner software ................................................................................................................................. 9
HP Smart Document Scan Software ................................................................................... 9
HP Scanner Tools Utility .................................................................................................... 10
HP TWAIN ......................................................................................................................... 10
Sleep Mode ........................................................................................................................................ 11
2 Use the scanner ............................................................................................................................................ 13
Load originals ..................................................................................................................................... 14
Document loading tips ....................................................................................................... 14
Load documents ................................................................................................................ 16
Load cards into the document feeder ................................................................................ 18
Scan documents ................................................................................................................................. 19
Tips on scanning ................................................................................................................ 19
Scan from the control panel buttons .................................................................................. 19
Scan from HP Smart Document Scan Software ................................................................ 19
Scan from ISIS- or TWAIN-compliant scanning software .................................................. 20
3 Overview of scanning software features .................................................................................................... 21
Work with scan profiles ...................................................................................................................... 22
View profiles ...................................................................................................................... 23
Create HP Smart Document Scan Software profiles ......................................................... 23
Create scan profiles that use non-HP scanning software .................................................. 24
Import and export HP Smart Document Scan Profiles ...................................................... 24
Scan long or extra-long documents .................................................................................................... 25
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Faster scanning with hardware compression ..................................................................................... 26
Filter out color from a document (color dropout) ................................................................................ 27
Automatically detect page size ........................................................................................................... 28
Automatically crop scanned image ..................................................................................................... 29
Automatically detect color .................................................................................................................. 30
Detect misfeeds .................................................................................................................................. 30
4 Care and maintenance .................................................................................................................................. 31
HP Scanner Tools Utility Maintenance tab ......................................................................................... 32
Order maintenance and scanning supplies ........................................................................................ 32
Clean the scanning strips ................................................................................................................... 33
Clean the paper path .......................................................................................................................... 35
Clean the rollers ................................................................................................................................. 36
Replace the rollers ............................................................................................................................. 39
5 Troubleshooting ............................................................................................................................................ 41
Scanner errors .................................................................................................................................... 42
Basic troubleshooting tips .................................................................................................................. 43
Scanner installation troubleshooting .................................................................................................. 44
Check the cables ............................................................................................................... 44
Uninstall and then reinstall the HP Scanjet drivers and tools ............................................ 44
Scanner initialization or hardware problems ...................................................................................... 45
Check the USB connection ................................................................................................ 46
Check that the scanner has power .................................................................................... 47
Reset the scanner .............................................................................................................. 47
The scanner has stopped working correctly ...................................................................... 48
Scanner operation problems .............................................................................................................. 49
Scanner will not turn on ..................................................................................................... 49
Scanner keeps turning off .................................................................................................. 49
The LCD is having display issues or scanner buttons are not working as expected ......... 50
Scanner does not scan right away ..................................................................................... 50
Scanner scans only one side of a two-sided page ............................................................ 50
Scanned pages are missing at the scan destination ......................................................... 50
Scanned image is fuzzy ..................................................................................................... 51
Scanned pages are out of order at the scan destination ................................................... 51
Optimize scanning and task speeds .................................................................................. 51
The scan is completely black or completely white ............................................................. 52
Scanned images are not straight ....................................................................................... 52
Vertical white stripes appear on the printed page .............................................................. 53
Vertical colored stripes appear on the printed page .......................................................... 53
Scan files are too large ...................................................................................................... 53
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Scanner buttons are not working correctly ......................................................................................... 54
Scanner paper path problems ............................................................................................................ 55
Paper jamming, skewing, misfeeds, or multiple-page feeds .............................................. 55
Scanning fragile originals ................................................................................................... 55
Paper does not feed from the scanner .............................................................................. 55
Originals are curling up in the scanner output tray. ........................................................... 56
The bottom of the scanned image is cut off ....................................................................... 56
The scanned images have streaks or scratches ............................................................... 56
An item loaded in the scanner jams repeatedly ................................................................. 56
Clear jams from the scanner paper path ........................................................................... 57
6 Product accessibility and support .............................................................................................................. 59
LCD Reader ....................................................................................................................................... 59
Control of the scanner buttons ........................................................................................................... 59
7 Specifications and warranty ........................................................................................................................ 61
Scanner specifications ....................................................................................................................... 62
Document feeder specifications ......................................................................................................... 62
Environmental specifications .............................................................................................................. 63
Regulatory information ....................................................................................................................... 63
Energy information ............................................................................................................................. 63
Disposal of Waste Equipment by Users in Private Households in the European Union .................... 64
Hewlett-Packard limited warranty statement ...................................................................................... 65
Index ................................................................................................................................................................... 67
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1 Product basics
This User Guide covers what you need to know about using your product.
Product features
●
Front view
●
Front panel
●
Back view
●
Clean the scan rollers before scanning
●
About scan profiles
●
Scanner software
●
Sleep Mode
●
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Product features
Table 1-1 Features
Resolution 600 pixels per inch (ppi)
Memory 512 MB of DDRII random-access memory (RAM)
Paper-handling ● Document feeder: Holds up to 50 sheets
Connectivity USB 2.0 connection for connecting to a computer
Environmental features ● By default, device enters Sleep Mode after 15 minutes of inactivity
Two-sided scanning: Two-sided documents scan in a single pass
●
Delete blank pages: Deletes blank pages from scanned output (works best with white or
●
light-colored pages)
Ultrasonic double-feed detection: Detects when multiple pages feed through
●
simultaneously
Standard output tray: The output tray is located near the bottom of the unit and can be
●
extended for use
High content of recyclable components and materials
●
●
ENERGY STAR
®
qualified
Scanning
Supports single-sided (simplex) and two-sided (duplex) scans
●
● Support for default and user-defined scan profiles
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Front view
1 Document output tray
2 Control panel and LCD
3 Power button
4 Document input tray
5 Document feeder latch
Front view 3
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Front panel
Use the buttons on the scanner front panel to start a scan and to configure some scanner settings.
Callout Item Name Description
1
2
3
4
5
Tools Opens the HP Scanner Tools Utility where you can
Cancel Cancels a scan in progress
LCD Displays available scan profiles and status and error
Back Returns you to the list of profiles when you are viewing
OK/Select Allows you to scroll the list of scan profiles and view
perform the following tasks:
● Configure the list of profiles on the device front
panel
Create scan profiles that use non-HP scanning
●
software
● Change the device power management settings
View information about device settings, status, and
●
maintenance
messages
profile details
their details
●
Press
● Press OK to view scan profile details or return to
the list of profiles when viewing scan profile details
and to scroll through profiles
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7
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Scan Simplex Starts a one-sided scan
Scan Duplex Starts a two-sided scan
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Back view
Callout Description
1 Slot for a cable-type security lock
2 USB input
3 Power supply input
Back view 5
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Clean the scan rollers before scanning
To optimize paper feeding performance and minimize paper jams, HP recommends that you clean
the scan rollers before using the scanner for the first time.
To clean the rollers, follow these steps:
1. Ensure that the scanner is turned off, and then disconnect the power cable.
2. Open the document feeder hatch.
3. On the rear of the open document feeder hatch, raise the feed roller covers to expose the upper
feed rollers.
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4. On the front of the open document feeder hatch, squeeze in on the tabs on the roller door
assembly and pull gently forward to expose the upper feed rollers.
5. Using the paper path cleaning cloth that came with your scanner (or a clean, lint-free cloth
moistened with isopropyl alcohol), wipe the feed rollers on both sides of the open hatch.
Wipe the rollers from the top down, rotating the rollers a full 360 degrees to ensure that you wipe
the complete surface.
CAUTION: Wait two minutes for the feed rollers to dry before loading documents into the
document feeder.
6. Close the roller cover doors on the front and rear of the open document feeder hatch.
7. Close the document feeder hatch, and then reconnect power to the product.
8. Press the Power (
) button to turn on the product.
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About scan profiles
If you have scan tasks that you perform frequently, you can use a scan profile to create and save a
set of scan settings. This lets you quickly use the same settings each time you perform a specific
scan task. You can also map a scan profile to a scanner button.
Once a profile is created, you can use the HP Smart Document Scan Software to:
Select a profile and start a scan
●
Edit a profile
●
Delete a profile
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Create a new profile based on an existing profile
●
TIP: HP Smart Document Scan Software comes with default profiles to get you started.
If you want to use your profiles from the Scan Simplex ( ) and Scan Duplex ( ) buttons, use the
HP Scanner Tools Utility to:
Add profiles to the scanner LCD's profile list
●
Reorder profiles in the scanner LCD's profile list
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Delete profiles from the scanner LCD's profile list
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Scanner software
The scanner comes with a variety of scanning and document-management programs, including:
HP Smart Document Scan Software
●
HP Scanner Tools Utility
●
HP TWAIN
●
HP Smart Document Scan Software
HP Smart Document Scan Software guides you through the scanning process. To open the software,
double-click the HP Smart Document Scan Software icon on the desktop. For more information, see the HP
Smart Document Scan Software Help.
Main Window
The Main Window is displayed when you open the HP Smart Document Scan software. Use this
window to complete the following tasks:
● Start a scan: Load the original in the document feeder, select a profile, and then click Scan.
The scan will be completed using the settings associated with the selected profile.
Work with profiles: Create and modify profiles to specify the scanner settings and the actions
●
to take on your scanned documents.
Scan Progress Window
The Scan Progress Window opens when you start a scan. Use this window to complete the following
tasks:
View thumbnails of the pages as they are scanned
●
Scan more pages
●
● Rescan pages individually
● Edit pages individually to crop, rotate, and deskew the images
Reorganize or delete pages
●
Complete the scan and process the document
●
For more information, click Help on the HP Smart Document Scan Software menu bar.
Scanner software 9
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HP Scanner Tools Utility
Use the HP Scanner Tools Utility to configure the list of scan profiles on the scanner front panel, to
create scan profiles that use non-HP scanning software, to change the scanner's power management
settings, and to find information about scanner settings, status, and maintenance.
To open the utility, do one of the following:
● Double-click the HP Scanner Tools Utility icon on the desktop.
For more information, see the HP Scanner Tools Utility Help.
HP TWAIN
HP TWAIN allows you to scan using TWAIN-compliant scan software from other (non-HP) vendors.
Not all TWAIN-compliant software works in the same way, so consult the software documentation for
details on how to acquire scans.
●
Press the Tools (
Click Start, point to Programs or All Programs, point to HP, point to Scanjet, point to 7000 s2, and
●
then click Scanner Tools Utility.
) button on the scanner front panel.
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Sleep Mode
By default, the scanner will enter Sleep Mode after 15 minutes of inactivity, and will turn off
automatically after two hours of inactivity to conserve power. To change the default sleep and auto-off
settings, complete these steps:
1. Press the Tools (
2. Click the Settings tab, and then select the appropriate sleep mode and auto-off settings.
To specify the period of inactivity after which the scanner goes into Sleep Mode, select 15
●
minutes or 1 hour from the Sleep: Put the scanner to sleep after: drop-down list.
To specify the period of inactivity after which the scanner automatically turns off, select the
●
appropriate value (1 hour, 2 hours, 4 hours, or Never) from the Auto-Off: Turn off the
scanner after: drop-down list.
) button to start the HP Scanner Tools Utility.
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2 Use the scanner
The following topics describe how to load and scan originals.
Load originals
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Scan documents
●
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Load originals
Document loading tips
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Load documents
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Load cards into the document feeder
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Document loading tips
●
The maximum capacity of the document feeder is 50 sheets of 75 g/m
2
(20 lb) paper. When
using heavier paper, the maximum capacity is decreased.
● The maximum card capacity, for card stock up to 15 points, is approximately 9–10 cards.
Be sure that your documents are within these guidelines:
●
Width: 52 mm to 220 mm (2.1 in to 8.7 in)
Length: 74 mm to 3100 mm (2.9 in to 122 in)
Weight:
Use the Auto detect size setting for page size, or set the page size to match the width and
●
2
41 g/m
to 209 g/m2 (11 lb to 56 lb)
length of the page that you are scanning.
The scanner document feeder can process cards that meet the following specifications:
●
Minimum size: 52 mm x 74 mm (2.1 in x 2.9 in)
Maximum size: 210 mm x 269 mm (8.3 in x 10.6 in)
Minimum weight:
Maximum weight:
253 g/m
326 g/m
2
(12 points or 102 lb)
2
(15 points or 120 lb)
Scanning the following types of documents might result in paper jams or damage to the
●
documents.
14 Chapter 2 Use the scanner
Wrinkled or creased documents Curled documents
Torn documents Documents with paper clips or
staples
Carbon paper Coated paper
Extremely thin, translucent paper Paper with adhesive notes or flags
attached
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Photos Overhead transparencies
Papers that are stuck together Paper where the toner has not fully
Smooth out any folds or curls in your documents before placing them into the feeder. If the
●
dried, or with wet substances such as
glue or correction fluid
leading edge of a document is curled or folded, it may cause a paper jam.
When loading paper that is smaller than 74 mm (2.9 in) in one dimension (such as business
●
cards), place the pages with the long side parallel to the paper guides.
To scan fragile documents (such as photos or documents on wrinkled or very lightweight paper),
●
place the document in a clear, heavyweight document sleeve no wider than 220 mm (8.7 in)
before loading them into the document feeder.
TIP: If you do not have an appropriately-sized document sleeve, consider using a sleeve
intended for use in a ring binder. Trim the ring-side edge so the sleeve is no more than 220 mm
(8.7 in) wide.
Make sure that the hatch on the document feeder is securely latched. To properly close the
●
hatch, press until you hear a click.
Adjust the paper guides to the width of the documents. Make sure that the paper guides touch
●
the edges of the original. If there is any clearance between the paper guides and the edges of
the documents, the scanned image might be skewed.
When placing a stack of documents into the feeder, gently set the stack in the document feeder.
●
Do not drop the stack into the feeder and do not tap the top edge of the stack after you have
placed the stack in the document feeder.
Clean the scan rollers if the rollers are visibly dirty or after scanning a document written with or
●
written on with pencil.
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Load documents
1. Extend the document feeder and output tray.
a. Locate the recessed gray document feeder extension at the top of the input tray, and then
press down at the arrow and release to extend the document feeder.
b. Slide out the output tray, and then fold out the output tray extension and paper guides.
2. Adjust the paper guides on the document feeder to the width of the documents. Take care not to
overtighten the guides, which can restrict paper feeding.
When scanning small originals such as checks, it is especially important that the paper guides fit
snugly against the edges of the original yet not restrict paper feeding.
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3. Fan the stack of document pages to ensure that the pages do not stick together. Fan the edge
that will be pointing into the feeder in one direction, and then fan that same edge in the opposite
direction.
4. Align the edges of the documents by tapping the bottom of the stack against the table top.
Rotate the stack 90 degrees and repeat.
5. Gently set the stack in the document feeder. Load the pages face down with the top of the pages
pointing into the feeder.
For best results, do not drop the stack into the feeder and do not tap the top edge of the stack
after you have placed it in the document feeder.
TIP: Avoid feeding a document with a leading edge that has been folded or frayed. When you
begin scanning, select a profile whose page loading selection matches the edge you are feeding
first to ensure that the scan reflects the orientation of the original document.
6. Verify that the paper guides are aligned with the edges of the stack.
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Load cards into the document feeder
To load cards into the document feeder, follow these steps:
1. Place the stack of cards face down with the long dimension parallel to the paper guides.
2. Adjust the paper guides to center the cards, making sure the paper guides touch the edges of
the cards.
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Scan documents
The following topics describe how to scan originals using the scanner and the scanner software.
Tips on scanning
●
Scan from the control panel buttons
●
Scan from HP Smart Document Scan Software
●
Scan from ISIS- or TWAIN-compliant scanning software
●
Tips on scanning
If the scanner LCD does not display any scan profiles, open the HP Scanner Tools Utility to load
●
the profiles onto the scanner.
To reduce paper jams, use scan settings that specify the actual dimensions of the pages that
●
you are scanning.
To cancel a scan, press the Cancel (
●
If you press the Scan Duplex (
●
regardless of the scan profile setting. If you press the Scan Simplex (
processes the face down side of the original.
● You can create scan profiles that use non-HP scanning software. For more information, see the
HP Scanner Tools Utility Help.
) button, the scanner processes both sides of the original
) button.
Scan from the control panel buttons
To scan using the control panel buttons, follow these steps:
1. Load the originals.
2.
Use
TIP: Pressing OK displays the scan profile's file type, color mode, and resolution. To return to
the profiles list, press the Back (
3. Press either the Scan Simplex ( ) button for one-sided scans or the Scan Duplex ( ) button for
two-sided scans.
and to select the scan profile you want.
) button.
Scan from HP Smart Document Scan Software
You can start a scan from the HP Smart Document Scan Software.
) button, the scanner
1. Do one of the following:
Double-click the HP Smart Document Scan Software icon on the computer desktop.
●
Click Start, point to Programs or All Programs, point to HP, point to HP Smart Document
●
Scan Software 3.5, and then click HP Smart Document Scan Software 3.5.
Scan documents 19
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NOTE: The version number may be different.
2. Select a profile, and then click Scan.
TIP: A description of the selected profile is displayed below the list.
3. Click Done to process the scan and send it to the destination defined in the scan profile.
For more information, see the HP Smart Document Scan Software Help.
Scan from ISIS- or TWAIN-compliant scanning software
You can scan an image or document directly into a software program if the program is ISIS- or
TWAIN-compliant. Generally, the program is compliant if it has a menu option such as Acquire,
Scan, Import New Object, or Insert. If you are unsure whether the program is compliant or what the
option is, see the documentation for that program.
1. Start the scanning software, and then select the ISIS or TWAIN data source.
2. Select the settings that are appropriate for the documents that you are scanning.
3. Carry out the appropriate actions to complete the scan.
For more information, see the online help for the scanning software.
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3 Overview of scanning software
features
Experienced document management professionals might be interested in the following scan features.
These features are available from any document TWAIN or ISIS application that allows you to modify
the scan settings in its user interface.
Work with scan profiles
●
Scan long or extra-long documents
●
Faster scanning with hardware compression
●
Filter out color from a document (color dropout)
●
Automatically detect page size
●
Automatically crop scanned image
●
Automatically detect color
●
Detect misfeeds
●
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Work with scan profiles
Scan profiles provide a fast, efficient way to select the settings for frequently-performed scanning
tasks.
You can use the HP Smart Document Scan Software to set up and modify profiles. These
●
profiles will populate the scanner LCD profile list.
You can use the HP Scanner Tools Utility to create profiles associated with ISIS- or TWAIN-
●
compliant non-HP applications. These profiles will populate the scanner LCD profile list.
You can use the TWAIN and ISIS interfaces to create profiles for use with non-HP software
●
applications. These profiles do not appear on the scanner LCD profile list.
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View profiles
To view the existing HP Smart Document Scan Software profiles, follow these steps:
1. Click Start, point to Programs or All Programs, point to HP, point to HP Smart Document
Scan Software 3.5, and then click HP Smart Document Scan Software 3.5.
NOTE: The version number may be different.
2. View the list of profiles.
To view all existing scan profiles, follow these steps:
1. Turn on the scanner and start the HP Scanner Tools Utility.
2. Click the Profiles tab.
Create HP Smart Document Scan Software profiles
To create an HP Smart Document Scan Software profile, follow these steps:
1. Click Start, point to Programs or All Programs, point to HP, point to HP Smart Document
Scan Software 3.5, and then click HP Smart Document Scan Software 3.5.
NOTE: The version number may be different.
2. Click Create new profile.
The Create New Profile dialog box is displayed.
3. In the Profile name box, type the name you want or accept the default name.
TIP: You might want to set up the new profile based on an existing one. To do so, select the
Copy settings from profile check box, and then select an existing profile from the list.
4. Click Continue.
The Profile Settings dialog box is displayed.
5. Select the settings for the profile by clicking on the appropriate pane and making your selections.
6. When you have finished selecting scan profile settings, click Save to save the new profile.
TIP: You can add this profile to the scanner LCD profiles list using the HP Scanner Tools
Utility. For more information, see the HP Scanner Tools Utility Help.
For more information, see the HP Smart Document Scan Software Help.
Work with scan profiles 23
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Create scan profiles that use non-HP scanning software
If you have scanning software that you want to use with your scanner, you can create profiles that
use your software.
To create a scan profile that uses non-HP scan software, follow these steps:
1. Turn on the scanner and start the HP Scanner Tools Utility.
2. Click the Profiles tab.
3. In the Other application profiles area, click Create.
4. Complete the fields in the Create/Edit other Application dialog box.
Application: Enter the complete path and filename of the scanning software you want to
●
use, or click Browse to locate and select it.
Name: Enter a name for this profile as you want it to display in the scanner LCD list. You
●
can enter up to 32 characters (16 characters for double-byte languages such as Chinese
and Asian-character languages such as Korean).
● Details: Enter a description of up to 24 characters (12 characters for double-byte and
Asian-character languages).
5. Command Line for Simplex Button and Command Line for Duplex Button: If your scanning
application supports specific command line parameters for scanning, enter them here.
6. When you are done, click OK.
7. Send the new profile to the scanner LCD list.
a. Highlight the profile in the Other application profiles area, and then click Add.
b. To change the location of the profile in the scanner LCD list, highlight the profile in the
Scanner LCD profiles area, and then use the Move Up and Move Down buttons to
reposition the profile.
c. Click OK or Apply to send the updated profile list to the scanner LCD list.
TIP: If you later want to edit or delete the non-HP-software profile you created, click either Profile
Edit or Delete in the Other application profiles area on the Profiles tab.
Import and export HP Smart Document Scan Profiles
Profiles can be exported into and imported from an XML file so that administrators can set up profiles
for a workgroup, users can transfer their profiles from one machine to another, and users can share
custom profiles with each other.
For more information, see the HP Smart Document Scan Software Help.
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Scan long or extra-long documents
By default, the scanner will automatically detect your page size using the Auto detect size selection
in the page size drop-down list. If you select Auto detect standard size, the scanner will identify the
page size based upon one of the standard sizes in the list. These auto-detect selections work on any
page size up to 356 mm (14 in) in length.
If the scanner is set to scan long or extra-long pages and a page jams, the entire page could be
wrinkled as a result of the jam. Therefore, select scan profiles that specify long or extra-long pages
only when you are scanning pages longer than 356 mm (14 in).
To enable long or extra-long page scans in an HP Smart Document Scan Software profile, follow
these steps:
1. Open the HP Smart Document Scan Software.
2. Select a scan profile, and then click Edit profile.
3. On the Scan tab of the Profile Settings dialog box, click Page Size.
4. Select the appropriate long-page option.
Long (automatic document feeder [ADF] scanning only) scans pages with a length
●
between 356 mm (14 in) and 864 mm (34 in). This mode disables features such as highperformance scanning and selection areas.
Extra Long (automatic document feeder [ADF] scanning only) scans pages with a length
●
between 864 mm (34 in) and 3100 mm (122 in). This mode disables features such as highperformance scanning and selection areas.
The maximum resolution for a document length 864 mm (34 in) or longer is 200 dpi.
NOTE: Use the ISIS or TWAIN user interface to set the page size when scanning from non-HP
applications.
Some scanning and destination software might not support all of the page sizes that the scanner
accepts.
Scan long or extra-long documents 25
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Faster scanning with hardware compression
The scanner supports multiple levels of JPEG compression to increase the rate of data transfer from
the scanner to the scanning software on the computer. The scanning software can uncompress the
data in order to create scanned images. JPEG compression works on grayscale and color scans.
To enable faster data transfer in an HP Smart Document Scan Software profile, follow these steps:
1. Open the HP Smart Document Scan Software.
2. Select a scan profile, and then click Edit profile.
3. On the Scan tab of the Profile Settings dialog box, click Hardware Options.
4. Use the Data transfer slider to set the level of compression.
Higher quality sets compression to a lower value, resulting in slower data transmission.
●
Lower quality sets compression to a higher value, resulting in faster data transmission.
●
NOTE: Use the ISIS or TWAIN user interface to control compression when scanning from non-HP
software.
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Filter out color from a document (color dropout)
You can filter out a color channel (red, green, or blue) or up to three individual colors. For specific
colors, the sensitivity setting controls how closely a scanned color must approximate the specified
color.
Removing colors from the scan might reduce the scan file size and improve optical character
recognition (OCR) results.
To select colors to eliminate from a scan in an HP Smart Document Scan Software profile, follow
these steps:
1. Open the HP Smart Document Scan Software.
2. Select a scan profile, and then click Edit profile.
3. On the Scan Settings tab of the Profile Settings dialog box, click Color Dropout.
4. Under Color dropout, specify the color dropout settings.
Only the color dropout options available for your scanner are selectable.
For information about the color dropout settings, see the online help for the scanning software that
you are using.
NOTE: The color channel filter only applies to grayscale scans and to black and white scans.
Specific color filters apply to all color modes.
Use the ISIS or TWAIN user interface to filter out color when scanning from non-HP scanning
software.
Filter out color from a document (color dropout) 27
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Automatically detect page size
By default, the scanner will automatically detect your page size using the Auto detect size option,
and will crop the scanned image to the size of the detected page and straighten any skewed content.
NOTE: Use the ISIS or TWAIN user interface to set crop options when scanning from non-HP
scanning software.
For information about the auto-crop settings, see the online help for the scanning software that you
are using.
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Automatically crop scanned image
To automatically crop a scan, follow these steps:
1. Open the HP Smart Document Scan Software.
2. Select a scan profile, and then click Edit profile.
3. Select your crop options
To automatically crop to the content of the document, click the Image Processing tab of
●
the Profile Edit dialog box, select the Crop to content on page check box, and then click
Crop settings.
To automatically crop to the dimensions of the document, click the Scan Settings tab of
●
the Profile Edit dialog box, click Page Size, and then select the Auto detect size check
box.
NOTE: Use the ISIS or TWAIN user interface to set crop options when scanning from non-HP
scanning software.
For information about the auto-crop settings, see the online help for the scanning software that
you are using.
Automatically crop scanned image 29
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Automatically detect color
You can use this feature to reduce the size of the scanned file by only saving pages that contain color
as color scans, and saving all other pages as black and white.
To automatically detect color in a scanned image, follow these steps:
1. Open the HP Smart Document Scan Software.
2. Select a scan profile, and then click Edit profile.
3. On the Scan Settings tab of the Profile Settings dialog box, click Image Options, and then
select Auto detect color from the Mode drop-down list.
NOTE: For information about the automatic color detection settings, see the online help for the
scanning software that you are using.
Use the ISIS or TWAIN user interface to automatically detect color when scanning from non-HP
scanning software.
Detect misfeeds
The misfeed (multipick) detection feature stops the scan process if it senses that multiple pages are
fed into the scanner at one time. This feature is enabled by default.
You might want to disable this feature if you are scanning:
● Multipart forms (a use that HP does not recommend).
Documents which have labels or sticky notes attached to them.
●
To change this setting in an HP Smart Document Scan Software profile, follow these steps:
1. Open the HP Smart Document Scan Software.
2. Select a scan profile, and then click Edit profile.
3. On the Scan Settings tab of the Profile Settings dialog box, click Hardware Options, and then
select or clear the Misfeed (multipick) detection check box.
For detailed information on this feature and its options, see the HP Smart Document Scan
Software Help.
NOTE: Use the ISIS or TWAIN user interface to enable misfeed detection when scanning from non-
HP software.
30 Chapter 3 Overview of scanning software features
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4 Care and maintenance
This section presents information about how to care for and maintain the scanner. For the latest
maintenance information, see
HP Scanner Tools Utility Maintenance tab
●
Order maintenance and scanning supplies
●
Clean the scanning strips
●
Clean the paper path
●
Clean the rollers
●
Replace the rollers
●
Occasional cleaning of the scanner helps ensure high-quality scans. The amount of care necessary
depends upon several factors, including the amount of use and the environment. You should perform
routine cleaning as necessary.
www.hp.com/support.
31
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HP Scanner Tools Utility Maintenance tab
The Maintenance tab of the HP Scanner Tools Utility displays the scanner usage, maintenance
history, and settings. You can record scanner maintenance and change the setting for maintenance
alerts.
For detailed information, see the HP Scanner Tools Utility Help. To open the Help, press the Tools
) button on the scanner front panel, and then click Help in the HP Scanner Tools Utility dialog box
(
displayed on your computer.
Order maintenance and scanning supplies
You can purchase maintenance parts for your scanner.
1. Go to the HP scanner parts Web site at
2. Select your language, and then click the arrow to the right of the language drop-down list.
www.hp.com/buy/parts.
32 Chapter 4 Care and maintenance
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Clean the scanning strips
Clean both strips of glass inside the document feeder periodically, including any time a scanned
image has streaks. Lightly dust the small strips of gray reflective material if debris is present.
To clean these components, follow these steps:
1. Press the Power (
power supply from the scanner.
2. Open the document feeder hatch.
3. Clean the strips with a soft, lint-free cloth that has been sprayed with a mild glass cleaner.
) button to turn off the scanner, and then disconnect the USB cable and
CAUTION: Use only glass cleaner to clean the scanning strips. Avoid cleaners that contain
abrasives, acetone, benzene, and carbon tetrachloride, all of which can damage the scanning
strips. Avoid isopropyl alcohol because it can leave streaks on the scanning strips.
Do not spray the glass cleaner directly on the scanning strips.
Clean the scanning strips 33
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4. Dry the scanning strips with a dry, soft, lint-free cloth, making sure to wipe the small strips of
gray reflective material on each strip.
5. Close the document feeder hatch, reconnect the USB cable and power supply to the scanner,
and then press the Power (
) button to turn on the scanner.
34 Chapter 4 Care and maintenance
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Clean the paper path
If scanned images have streaks or scratches, use an HP paper path cleaning cloth to clean the paper
path.
NOTE: If you experience repeated document jams, clean the rollers.
To clean the paper path, follow these steps:
1. Open the sealed HP paper path cleaning cloth container, starting at the notch. Take care not to
tear the cleaning cloth.
2. Remove the cleaning cloth and unfold it.
3. Place the unfolded cloth into the document feeder.
4. Press the Tools ( ) button to open the HP Scanner Tools Utility, and then click the
Maintenance tab.
5. Under Clean Paper Path, click Clean to feed the cloth through the scanner.
CAUTION: Wait two minutes for the components to dry before proceeding to the next step.
6. Place up to five pages of printed paper in the scanner. Scan and view the results.
7. If streaks still appear, repeat steps 3 through 5.
The cleaning cloth can be cycled through the scanner up to five times within 30 minutes. After
that, the cloth will dry out. If repeated cycling of the cleaning cloth does not remove the streaks
from the scanned images, clean the rollers.
8. Under Record Cleaning Paper Path, click Record Cleaning to log this cleaning activity and
update the paper path cleaning history.
Clean the paper path 35
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Clean the rollers
Clean the rollers under the following conditions:
The HP Scanner Tools Utility indicates that cleaning is needed.
●
You experience repeated document jams.
●
The document feeder does not pull pages into the paper path.
●
The scanned images are elongated.
●
You frequently scan any of the following types of documents: coated paper, chemically treated
●
documents such as carbonless paper, documents with a large amount of calcium carbonate,
documents written with or written on with pencil, documents on which the toner has not fused.
To clean the rollers, follow these steps:
1. Press the Power (
power supply from the scanner.
2. Open the document feeder hatch.
) button to turn off the scanner, and then disconnect the USB cable and
36 Chapter 4 Care and maintenance
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3. On the rear of the open document feeder, raise the feed roller covers to expose the upper feed
rollers.
4. On the front of the open document feeder, squeeze in on the tabs on the roller door assembly
and pull gently forward to expose the upper feed rollers.
Clean the rollers 37
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5. Using an HP paper path cleaning cloth or a clean, lint-free cloth moistened with isopropyl
alcohol, wipe the feed rollers on both sides of the open hatch.
Wipe the rollers from the top down, rotating the rollers a full 360 degrees to ensure that you wipe
the complete surface.
CAUTION: Wait two minutes for the feed rollers to dry before loading documents into the
document feeder.
6. Close the roller cover doors on the front and rear of the open document feeder hatch.
7. Close the document feeder hatch, reconnect the USB cable and power supply to the scanner.
8. Press the Power (
) button to turn on the scanner, and then update the scanner maintenance
history.
a. Press the Tools (
) button to open the HP Scanner Tools Utility.
b. Under Record Cleaning Rollers, click Record Cleaning to log this cleaning activity and
update the roller cleaning history.
For more information, see the HP Scanner Tools Utility Help.
38 Chapter 4 Care and maintenance
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Replace the rollers
Replace the rollers under the following conditions:
When the Maintenance Recommended dialog box indicates they are due for maintenance.
●
If you experience repeated document jams and cleaning the rollers did not help.
●
The roller replacement kit contains rollers and installation instructions. To order the replacement kit,
www.hp.com/support.
go to
NOTE: The roller replacement kit is a consumable and is not covered under warranty or standard
service agreements.
To replace the rollers, follow these steps:
1. Press the Power (
power supply from the scanner.
2. Replace the rollers as described in the instructions that were included with the replacement kit.
3. Close the document feeder hatch, and then reconnect the USB cable and power supply to the
scanner.
4. Press the Power (
history:
a. Press the Tools (
Utility.
b. Under Record Replacement, click Record Replacement to log this replacement activity
and update the roller replacement history.
For more information, see the HP Scanner Tools Utility Help.
NOTE: HP recommends that you replace the rollers every 100,000 scans.
The HP Scanner Tools Utility can remind you when service is needed, which depends on many
conditions and might be sooner than this replacement interval.
) button to turn off the scanner, and then disconnect the USB cable and
) button to turn on the scanner, and then update the scanner maintenance
) button on the scanner front panel to open on the HP Scanner Tools
Replace the rollers 39
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40 Chapter 4 Care and maintenance
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5 Troubleshooting
This section contains solutions for common problems with the scanner.
Scanner errors
●
Basic troubleshooting tips
●
Scanner installation troubleshooting
●
Scanner initialization or hardware problems
●
Scanner operation problems
●
Scanner buttons are not working correctly
●
Scanner paper path problems
●
For additional troubleshooting, see the Help for the HP scanning program that you are using.
41
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Scanner errors
For help responding to an error, see the appropriate topics below.
Error Description
USB Error 1. Check the USB connection between the scanner and the computer.
2. Use the Windows Device Manager tool to verify that the computer recognizes
the scanner.
Windows XP, Windows XP 64–bit: The Windows Device Manager tool is
◦
available on the Hardware tab of the Systems tool in the Control Panel.
Windows Vista, Windows Vista 64–bit, Windows 7: If you have the
◦
categorized Control Panel view, select Control Panel, select Hardware and
Sound, and then select Device Manager. If you have the Classic view,
select Control Panel, then select Device Manager.
3. If the computer does not recognize the scanner, uninstall and then reinstall the
scanner software.
4. If the problem persists, see
Paper Jam A document feeder paper jam has been detected. Open the hatch and clear the jam.
Hatch Open The hatch on the document feeder is open or not securely latched. Please close the
hatch by pressing until you hear a click, and then rescan.
Paper Jam The document feeder cannot pick up the paper or there was a misfeed (multipick).
Follow these steps to resolve the error:
1. Remove the paper from the document feeder.
2. Sort through the stack to make sure the sheets are not stuck together, and that
there are no pages with attached sticky notes.
TIP: If you routinely scan pages with attached sticky notes, try enabling misfeed
(multipick) detection and select a specific region to be excluded from multipick
detection.
3. Make sure the paper meets the size and weight specifications, as specified in the
scanner User Guide.
4. Verify that the removable rollers are installed correctly.
5. Replace the stack of originals and try again.
Hardware Error A hardware failure occurred. Press the Power (
30 seconds, and then turn on the scanner. If the message is still displayed, see
www.hp.com/support.
www.hp.com/support.
) button to turn off the scanner, wait
42 Chapter 5 Troubleshooting
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Basic troubleshooting tips
Simple issues such as smudges on the scanning strips or loose cables can cause your scanner to
produce fuzzy scans, operate in an unexpected manner, or fail to operate. Always check the following
items when you encounter scanning problems.
If scans are fuzzy, check to see if the scanning strips inside the document feeder are dirty or
●
smudged. If so, clean the scanning strips.
If you are scanning a document that will be analyzed using Optical Character Recognition
(OCR), make sure that the original document is clear enough to be analyzed.
Make sure that the USB and power cables are firmly seated in their respective connectors on the
●
back of the scanner, and that the power cord is plugged into a working electrical outlet or surge
protector.
Make sure the scanner has not automatically powered off. If it has, press the Power (
●
to turn on the scanner.
TIP: You can change the auto-off setting on the Settings tab of the HP Scanner Tools Utility.
Ensure that the scanner is receiving power.
●
Check that the green LED on the power supply case is on.
◦
If the green LED is not on, ensure that power is available to the power outlet or surge
◦
protector that the power supply is plugged into.
If power is available to the power outlet or surge protector but the green LED is still not on,
◦
the power supply might be defective. Contact
If you receive a Scanner not found error message when trying to use the scanner, turn off the
●
scanner, wait 30 seconds, and then turn on the scanner. If you still receive this message, you
might need to reset the scanner.
If you have connected the scanner to the computer through a USB hub or through a USB port on
●
the front of the computer, disconnect the scanner and then reconnect it to a USB port on the
back of the computer.
Make sure that the scanner buttons are enabled.
●
Turn off the scanner, wait 30 seconds, and then turn on the scanner.
●
www.hp.com/support for assistance.
) button
Make sure the document feeder hatch is closed.
●
Restart the computer.
●
If you continue to have problems, it is possible that your HP scanning software, firmware, or
associated drivers are out of date or have become corrupted. See
software, firmware, and driver updates for your scanner.
www.hp.com/support to locate
Basic troubleshooting tips 43
Page 50
Scanner installation troubleshooting
Check the cables
●
Uninstall and then reinstall the HP Scanjet drivers and tools
●
Check the cables
Cable type Action
Power cable The power cable is connected between the scanner and a power outlet.
● Ensure that the power cable is securely connected between the scanner and a live
electrical outlet or surge protector.
If the power cable is connected to a surge protector, ensure that the surge protector is
●
plugged into an outlet and turned on.
Press the Power (
●
After 30 seconds, turn on the scanner and then turn on the computer, in that order.
USB cable The USB cable is connected between the scanner and the computer.
● Use the cable that was included with the scanner. Another USB cable might not be
compatible with the scanner.
Ensure that the USB cable is securely connected between the scanner and the
●
computer.
If the USB cable is connected to a USB port on the front of the computer, move it to a
●
USB port on the back of the computer.
For additional USB troubleshooting information, see
country/region, and then use the search tool to find USB troubleshooting topics.
) button to turn off the scanner, and then turn off the computer.
www.hp.com/support, select your
Uninstall and then reinstall the HP Scanjet drivers and tools
If checking the scanner cable connections did not solve the problem, the problem might have
occurred because of an incomplete installation. Try uninstalling and then reinstalling the HP Scanjet
drivers and tools.
1. Press the Power (
power cable from the scanner.
2. On the computer, open Control Panel and use the Add/Remove tool (in Windows Vista and
Windows 7, the Programs and Features tool) to uninstall the following applications:
) button to turn off the scanner, and then disconnect the USB cable and
HP Scanjet 7000 s2
●
● HP Scanjet 7000 s2 ISIS
HP Smart Document Scan Software
●
3. Restart the computer.
4. Use the HP Scanning Software CD that came with the scanner to reinstall the HP Scanjet
Drivers and Tools.
5. Reconnect the USB cable and power cable to the scanner, and then press the Power (
to turn on the scanner.
44 Chapter 5 Troubleshooting
) button
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Scanner initialization or hardware problems
Check the USB connection
●
Check that the scanner has power
●
Reset the scanner
●
The scanner has stopped working correctly
●
Scanner initialization or hardware problems 45
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Check the USB connection
Check the physical connection to the scanner.
● Use the cable that was included with the scanner. Another USB cable might not be compatible
with the scanner.
● Ensure that the USB cable is securely connected between the scanner and the computer. The
trident icon on the USB cable faces up when the cable is properly connected to the scanner.
If the problem persists after verifying the above items, try the following:
1. Do one of the following tasks depending on how the scanner is connected to the computer:
● If the USB cable is connected to a USB hub or a docking station for a laptop, disconnect
the USB cable from the USB hub or the docking station, and then connect the USB cable to
a USB port on the back of the computer.
If the USB cable is directly connected to the computer, plug it into a different USB port on
●
the back of the computer.
Remove all other USB devices from the computer except for the keyboard and the mouse.
●
2. Press the Power (
scanner.
3. Restart the computer.
4. After the computer has restarted, try using the scanner.
If the scanner works, reconnect any additional USB devices one at a time; try the scanner
●
after connecting each additional device. Disconnect any USB devices that prevent the
scanner from working.
If the scanner does not work, uninstall and then reinstall the HP Scanjet drivers and tools:
●
HP Scanjet 7000 s2
◦
HP Scanjet 7000 s2 ISIS
◦
HP Smart Document Scan Software
◦
) button to turn off the scanner, wait 30 seconds, and then turn on the
46 Chapter 5 Troubleshooting
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Check that the scanner has power
The power cable is connected between the scanner and a power outlet.
● Ensure that the power cable is securely connected between the scanner and a live electrical
outlet.
● If the power cable is connected to a surge protector, ensure that the surge protector is plugged
into an outlet and turned on.
Ensure that the scanner is receiving power.
●
◦ Check that the green LED on the power supply case is on.
◦ If the green LED is not on, ensure that power is available to the power outlet or surge
protector that the power supply is plugged into.
◦ If power is available to the power outlet or surge protector but the green LED is still not on,
the power supply might be defective. Contact
If the problem persists after verifying the above items, follow these steps:
www.hp.com/support for assistance.
1. Press the Power (
the scanner.
2. Wait 30 seconds.
3. Reconnect the power supply, and then press the Power (
Reset the scanner
You might need to reset the scanner under the following conditions:
If you receive an error message similar to Scanner initialization failed when trying to use the
●
scanner.
If you receive a Scanner not found error message when trying to use the scanner and turning
●
the power off for 30 seconds, and then back on, did not resolve the error.
To reset the scanner, follow these steps:
1. Close the HP Smart Document Scan Software and HP Scanner Tools Utility, if they are open.
2. Press the Power (
the scanner.
3. Wait 30 seconds.
4. Reconnect the power supply, and then press the Power (
) button to turn off the scanner, and then disconnect the power supply from
) button to turn on the scanner.
) button to turn off the scanner, and then disconnect the power supply from
) button to turn on the scanner.
Scanner initialization or hardware problems 47
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The scanner has stopped working correctly
If the scanner stops scanning, follow these steps. After each step, start a scan to see if the scanner is
working. If the problem persists, proceed with the next step.
1. A cable might be loose. Ensure that both the USB cable and power supply are properly
connected.
Use the cable that was included with the scanner. Another USB cable might not be compatible
with the scanner.
2. Ensure that the scanner is receiving power.
a. Check that the green LED on the power supply case is on.
b. If the green LED is not on, ensure that power is available to the power outlet or surge
protector that the power supply is plugged into.
c. If power is available to the power outlet or surge protector but the green LED is still not on,
the power supply might be defective. Contact
3. Unplug the power cable from the power source, wait 30 seconds, and then plug it back in.
4. Restart your computer.
5. On the computer, open Control Panel and use the Add/Remove tool (in Windows Vista, the
Programs and Features tool) to uninstall the following applications:
www.hp.com/support for assistance.
HP Scanjet 7000 s2
●
HP Scanjet 7000 s2 ISIS
●
● HP Smart Document Scan Software
6. Reinstall the applications using the HP Scanning Software CD that came with your scanner.
7. Reconnect the USB cable and power cable to the scanner, and then press the Power (
to turn on the scanner.
) button
48 Chapter 5 Troubleshooting
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Scanner operation problems
Scanner will not turn on
●
Scanner keeps turning off
●
The LCD is having display issues or scanner buttons are not working as expected
●
Scanner does not scan right away
●
Scanner scans only one side of a two-sided page
●
Scanned pages are missing at the scan destination
●
Scanned image is fuzzy
●
Scanned pages are out of order at the scan destination
●
Optimize scanning and task speeds
●
The scan is completely black or completely white
●
Scanned images are not straight
●
Vertical white stripes appear on the printed page
●
Vertical colored stripes appear on the printed page
●
Scan files are too large
●
Scanner will not turn on
If the scanner will not turn on when you press the Power ( ) button, check the following:
The scanner may have been unplugged. Check to see that the power supply has not become
●
disconnected from the scanner or unplugged from the power source.
The power supply might not be working.
●
Check that the green LED on the power supply case is on.
◦
If the green LED is not on, ensure that power is available to the power outlet or surge
◦
protector that the power supply is plugged into.
If power is available to the power outlet or surge protector but the green LED is still not on,
◦
the power supply might be defective. Contact
Scanner keeps turning off
By default, the scanner will enter Sleep Mode after 15 minutes of inactivity, and will turn off
automatically after two hours of inactivity to conserve power.
www.hp.com/support for assistance.
Scanner operation problems 49
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To change the defaults, complete these steps:
1. Press the Tools (
2. Click the Settings tab, and then select the appropriate Sleep Mode and Auto-Off settings.
● To specify the period of inactivity after which the scanner goes into Sleep Mode, select 15
minutes or 1 hour from the Sleep: Put the scanner to sleep after: drop-down list.
To specify the period of inactivity after which the scanner automatically turns off, select the
●
appropriate value (1 hour, 2 hours, 4 hours, or Never) from the Auto-Off: Turn off the
scanner after: drop-down list.
) button to start the HP Scanner Tools Utility.
The LCD is having display issues or scanner buttons are not working as expected
The following symptoms indicate a problem with the scanner front panel.
LCD issues: The display is blank, or part of the display content is missing.
●
● Button issues: Buttons are unresponsive, or the wrong action occurs when you press a button
(for example, you get a single-sided scan when you press Scan Duplex (
LED issues: LEDs are not working, or are staying in the wrong state.
●
If the scanner exhibits any of these problems, contact HP support at
www.hp.com/support.
).
Scanner does not scan right away
Make sure the document feeder hatch is closed, and that the scanner is turned on.
Scanner scans only one side of a two-sided page
When scanning using the scanner buttons, press Scan Duplex (
●
When using a scan profile for a non-HP application, verify that the application supports duplex
●
scanning.
Scanned pages are missing at the scan destination
When scanning, pages that stick together are scanned as one item. The hidden pages are not
scanned.
The misfeed (multipick) detection feature stops the scan if multiple pages are fed into the scanner at
one time. To enable misfeed (multipick) detection in an HP Smart Document Scan Software profile,
follow these steps:
1. Open the HP Smart Document Scan Software.
2. Select a scan profile, and then click Profile Edit.
3. On the Scan tab of the Profile Settings dialog box, select Hardware Options.
4. Select the Misfeed (multipick) detection check box.
).
50 Chapter 5 Troubleshooting
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Scanned image is fuzzy
● Verify that the document original is not fuzzy.
● Use the Kofax Virtual ReScan Software which shipped with your scanner to process the
scanned data. This software cleans up the image and compresses the data.
● Check for any obstructions in the scanner paper path and make sure the paper width guides are
positioned appropriately. Try another scan.
Clean the scanning strips inside the document feeder.
●
● Check the data transfer compression setting. If scanner compression is high, scanned data
might be lost by the compression.
Scanned pages are out of order at the scan destination
Verify that the page order of the original document is correct before placing the document face
●
down into the document feeder.
Make sure that there are no staples, paper clips, or any other attached material (such as
●
adhesive notes) that may cause the pages to feed incorrectly.
Verify that pages are not stuck together.
●
Optimize scanning and task speeds
Several settings influence the total time for a scanning job. When you want to optimize scanning
performance, consider the following information.
To optimize performance, make sure your computer meets the recommended system
●
requirements. To view minimum and recommended system requirements, see
select your country/region, search on your scanner model, and then search on datasheet.
In the scanning software, choose the layout setting that matches the orientation of the originals
●
in the document feeder.
● In the HP Smart Document Scan Software, adjust the data transfer rate. A low setting produces
a higher quality scan image at a slower scan speed; a high setting produces a lower quality scan
image at a faster scan speed. For more information, see the HP Smart Document Scan Software
Help.
Saving a scanned image to a searchable format (for example, searchable PDF) takes more time
●
than saving to an image format because the scanned image is analyzed using Optical Character
Recognition (OCR). Verify that you need a searchable output file before selecting a searchable
scan format.
NOTE: For the best OCR results, scanner compression should be set to the minimum
compression level.
Scanning at a higher resolution than necessary increases scanning time and creates a larger file
●
with no additional benefit. If you are scanning at a high resolution, set the resolution to a lower
level to increase scanning speed.
www.hp.com,
Scanner operation problems 51
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The scan is completely black or completely white
● The item might not be placed correctly in the document feeder. Make sure that the item you are
trying to scan is placed face down in the document feeder.
If you are scanning to a black and white image, make sure your black and white threshold is not
●
set to either extreme (0 or 255). Setting the threshold to an extreme will result in an image that is
all white or all black.
Scanned images are not straight
Verify that the document feeder guides are centered on the scanner and set to an appropriate
●
width for the original being scanned. Make sure the paper guides touch the edges of the original.
Use the Straighten Content feature to correct images that might have become skewed during
●
the scanning process.
NOTE: Edge-based content straightening will happen automatically when you select Auto
detect size as the page size option.
52 Chapter 5 Troubleshooting
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Vertical white stripes appear on the printed page
The destination printer might be out of toner or ink. Scan a different original to the same printer to see
if the issue lies with the printer.
If the second scan has the same problem, try scanning to a different printer.
Vertical colored stripes appear on the printed page
Dust can build up on the scanning strips inside the document feeder and cause artifacts in scanned
images. Clean the scanning strips with a soft, lint-free cloth that has been sprayed with a mild glass
cleaner.
Scan files are too large
If the saved scan files are very large, try the following:
● Most scanning software, including HP Smart Document Scan Software, allows you to select a
smaller file size when selecting the output file type.
Verify the scan resolution setting:
●
◦ 200 dpi is sufficient for storing documents as images.
◦ For most fonts, 300 dpi is sufficient for using optical character recognition (OCR) to create
editable text.
◦ For Asian fonts and small fonts, 400 dpi is the recommended resolution.
Scanning at a higher resolution than necessary creates a larger file with no additional benefit.
Color scans create larger files than do black and white scans.
●
If you are scanning a large number of pages at one time, consider scanning fewer pages at a
●
time to create more, smaller files.
Use the Kofax Virtual ReScan Software which shipped with your scanner to process the
●
scanned data. This software cleans up the image and compresses the data, which can result in
a smaller file.
Scanner operation problems 53
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Scanner buttons are not working correctly
After each step, press a button to see if it is working correctly. If the problem persists, proceed with
the next step.
1. A cable might be loose. Ensure that the USB cable and the power supply are securely
connected.
2. The HP Scanner Tools Utility might have been used to disable the buttons. If so, use the
HP Scanner Tools Utility to re-enable the buttons.
3. Turn off the scanner, wait 30 seconds, and then turn the scanner back on.
4. Restart your computer.
5. If the problem persists, the buttons might be disabled outside of the HP Scanner Tools Utility.
Try the following procedure:
a. Open Control Panel, select Hardware and Sound, and then select Scanners and
Cameras (in Windows 7, select Hardware and Sound, and then select Devices and
Printers).
b. Display the scanner properties:
Windows XP and Vista: Right-click your scanner model, click Properties, and then
●
click the Events tab.
Windows 7: Right-click your scanner model, click Scan properties, and then click the
●
Events tab.
c. Examine the buttons setting for your scanner, ensure that the Take no action option is not
selected, and then click OK.
6. If the problem still persists, there may be a problem with the front panel. Contact HP Support at
www.hp.com/support.
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Scanner paper path problems
Paper jamming, skewing, misfeeds, or multiple-page feeds
●
Scanning fragile originals
●
Paper does not feed from the scanner
●
Originals are curling up in the scanner output tray.
●
The bottom of the scanned image is cut off
●
The scanned images have streaks or scratches
●
An item loaded in the scanner jams repeatedly
●
Clear jams from the scanner paper path
●
Paper jamming, skewing, misfeeds, or multiple-page feeds
Scanning damp or wet pages can cause paper jams. Make sure that the pages you are feeding
●
are completely dry (toner is dry, there are no wet substances such as glue or correction fluid).
● Check that all rollers are in place and that the roller door and document feeder hatch are closed.
If the pages look skewed as they feed into the scanner paper path, check the resulting scanned
●
images in the software to ensure that they are not skewed.
● The pages might not be placed correctly. Straighten the pages and adjust the paper guides to
center the stack.
● The paper guides must be touching the sides of the paper stack to work properly. Please ensure
that the paper stack is straight and the guides are against the paper stack.
The document feeder or output tray might contain more than the maximum number of pages.
●
Load fewer pages in the document feeder, and remove pages from the output tray.
Clean the scanner paper path to help reduce misfeeds. If misfeeds still occur, clean the rollers. If
●
misfeeds still occur, replace the rollers.
Scanning fragile originals
To scan fragile documents (such as photos or documents on wrinkled or very lightweight paper),
place the document in a clear, heavyweight document sleeve no wider than 220 mm (8.7 in) before
loading them into the document feeder.
TIP: If you do not have an appropriately-sized document sleeve, consider using a sleeve intended
for use in a ring binder. Trim the ring-side edge so the sleeve is no more than 220 mm (8.7 in) wide.
Paper does not feed from the scanner
Reload the pages into the document feeder, ensuring that they make contact with the rollers.
The document feeder hatch might not be securely latched. Open the hatch and then close it, pressing
firmly to ensure the hatch is closed.
Scanner paper path problems 55
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A problem with the scanner hardware might exist. Follow this procedure to test the scanner:
1. Ensure that the power supply is securely connected between the scanner and a live electrical
outlet or surge protector. Check that the green LED on the power supply case is on to verify that
the power supply is functional.
2. If the power supply is connected to a surge protector, ensure that the surge protector is plugged
into an outlet and turned on.
3. Press the Power (
scanner, and then turn of the computer to which the scanner is connected. Wait 30 seconds,
reconnect the power supply to the scanner, press the Power (
and then turn on the computer.
4. Try to rescan.
) button to turn off the scanner, disconnect the power supply from the
Originals are curling up in the scanner output tray.
Under dry conditions, lightweight originals such as those printed on carbonless copy paper may curl
in the output tray. To minimize curl, flatten curled edges on the originals before placing them in the
document feeder. If you cannot flatten curled edges, make sure the curled edges are facing down
when you place the originals in the document feeder.
The bottom of the scanned image is cut off
By default, the scanning software can scan media that is up to 356 mm (14 in) long. For longer
pages, the end of the document is not included in the scanned image unless you specify a page size
appropriate for the length of the original.
If you scan a page longer than the page size specified in the scanning software, the LCD will display
a Paper Jam error.
The scanned images have streaks or scratches
) button to turn on the scanner,
After each step, try another scan to see if the streaks or scratches are still apparent. If so, then try the
next step. For information on cleaning the scanner, see the Care and maintenance section of the
User Guide.
Check that the originals are clean and unwrinkled.
●
Clean the scanning strips inside the document feeder.
●
Clean the rollers.
●
An item loaded in the scanner jams repeatedly
The item might not meet the guidelines for acceptable originals.
●
The item might have something on it, such as staples or self-adhesive notes on the original that
●
must be removed.
Make sure the paper guides touch the edges of the original.
●
56 Chapter 5 Troubleshooting
Page 63
Clear jams from the scanner paper path
To clear a paper jam, complete these steps:
1. Remove any pages from the document feeder.
2. Open the document feeder hatch.
3. Remove the originals or any obstructions from the paper path.
4. Remove any visible debris (for example, paper, staples, or clips) from the paper path.
5. Close the document feeder hatch.
6. Reload the unscanned originals in the document feeder.
7. Resume scanning.
Scanner paper path problems 57
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58 Chapter 5 Troubleshooting
Page 65
6 Product accessibility and support
Accessibility options on this scanner include an LCD Reader and the ability to enable and disable
scanner buttons.
LCD Reader
●
Control of the scanner buttons
●
LCD Reader
The LCD Reader is software that outputs the status of the LCD on the scanner front panel to the
computer monitor as the LCD changes. The LCD Reader enables accessibility software tools to
express what is being shown on the scanner front panel.
To use the LCD Reader, follow these steps:
1. On your hard drive, navigate to C:\Program Files\Common Files\Hewlett-Packard\Scanjet\, and
then to the 7000 s2 directory.
2. To open the program, double-click hplcd.exe.
NOTE: The LCD Reader is not able to display the LCD text when there is a USB connection error or
the scanner is off.
Control of the scanner buttons
To prevent buttons from being pushed accidentally, you can disable the buttons on the scanner front
panel.
When the buttons are disabled, you always start scans and copies from the computer using scanning
software. You can still press the Cancel (
To turn off the scanner buttons, follow these steps:
1. Open the HP Scanner Tools Utility.
2. On the Profiles tab, select the Disable front panel buttons check box.
To turn on the scanner buttons, clear the Disable front panel buttons check box.
NOTE: You must have administrative privileges on the computer to change the setting of this
check box.
) button on the scanner front panel to stop a scan.
LCD Reader 59
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60 Chapter 6 Product accessibility and support
Page 67
7 Specifications and warranty
This section contains regulatory information and product specifications for your scanner.
Scanner specifications
●
Document feeder specifications
●
Environmental specifications
●
Regulatory information
●
Energy information
●
Disposal of Waste Equipment by Users in Private Households in the European Union
●
Hewlett-Packard limited warranty statement
●
61
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Scanner specifications
Name Description
Scanner type Duplex sheet-feed scanner
Size Width: 308 mm (12.13 in), Depth: 180 mm (7.08 in), Height: 185 mm ( 7.28 in)
Weight 5.35 kg (11.79 lbs)
Scanning element Charge-coupled device (CCD)
Interface USB 2.0 high speed (compatible with USB 1.1)
Optical resolution 600 x 600 dpi hardware
Power adapter information
Power consumption For power consumption information, see the regulatory_supplement.pdf file on the
System requirements To view minimum and recommended system requirements, go to
This product is intended to be supplied by a Listed Power Unit, marked with LPS or
●
Limited Power Source and rated O/P: 32 Vdc, 1.56 A (1560 mA.
● DC output for power supply: 32 Vdc, 1.56 A (1560 mA), 50W
HP Scanning Software CD.
country/region, search on your scanner model, and then search on datasheet.
Document feeder specifications
Name Description
Input tray capacity
Minimum paper size 52 x 74 mm (2.1 x 2.9 in)
Maximum paper size 220 x 3100 mm (8.7 x 122 in)
Minimum paper weight
Maximum paper weight
50 sheets sheets of 75g/m
2
41 g/m
(11 lb)
2
209 g/m
(56 lb)
2
(20 lb)
www.hp.com, select your
62 Chapter 7 Specifications and warranty
Page 69
Environmental specifications
Name Description
Temperature Operating the scanner: 10° to 35° C (50° to 95° F)
Storage: -40° to 65° C (-40° to 149° F)
Relative humidity Operating the scanner: 10% to 80% noncondensing 10° to 35° C (50° to 95° F)
Storage: up to 90% at 0° to 65° C (32° to 149° F)
NOTE: HP is committed to providing our customers with information about the chemical substances
in our products as needed to comply with legal requirements such as REACH (Regulation EC No
1907/2006 of the European Parliament and the Council). A chemical information report for this
product can be found at
www.hp.com/go/reach.
Regulatory information
Regulatory Model Identification Number: For regulatory identification purposes your product is
assigned a Regulatory Model Number. The Regulatory Model Number for your product is
FCLSD-1101. This regulatory number should not be confused with the marketing name (HP Scanjet
Enterprise 7000 s2) or product number (L2730A). Additional regulatory information about your
scanner can be found in the Scanjet Enterprise 7000 s2 Regulatory Supplement.pdf file on the HP
Scanning Software CD.
Energy information
Hewlett-Packard printing and imaging equipment marked with the ENERGY STAR® logo is qualified
to the U.S. Environmental Protection Agency’s ENERGY STAR specifications for imaging equipment.
The following mark will appear on ENERGY STAR qualified imaging products:
Additional ENERGY STAR qualified imaging product model information is listed at:
http://www.hp.com/go/energystar
Environmental specifications 63
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Disposal of Waste Equipment by Users in Private Households in the European Union
This symbol on the product or on its packaging indicates that this product must not be disposed of
with your other household waste. Instead, it is your responsibility to dispose of your waste equipment
by handing it over to a designated collection point for the recycling of waste electrical and electronic
equipment. The separate collection and recycling of your waste equipment at the time of disposal will
help to conserve natural resources and ensure that it is recycled in a manner that protects human
health and the environment. For more information about where you can drop off your waste
equipment for recycling, please contact your local city office, your household waste disposal service
or the shop where you purchased the product.
64 Chapter 7 Specifications and warranty
Page 71
Hewlett-Packard limited warranty statement
HP Scanjet Enterprise 7000 s2 scanner
Model Asia/Pacific Americas Europe/Middle East/Africa
7000 s2 1 year 1 year 1 year
1. HP warrants to you, the end-user customer, that HP hardware, accessories, and supplies will be
free from defects in materials and workmanship after the date of purchase, for the period specified
above. If HP receives notice of such defects during the warranty period, HP will, at its option, either
replace or repair products which prove to be defective. Replacement products may be either new or
equivalent in performance to new.
2. HP warrants to you that HP software will not fail to execute its programming instructions after the
date of purchase, for the period specified above, due to defects in material and workmanship when
properly installed and used. If HP receives notice of such defects during the warranty period, HP will
replace software which does not execute its programming instructions due to such defects.
3. HP does not warrant that the operation of HP products will be uninterrupted or error free. If HP is
unable, within a reasonable time, to repair or replace any product to a condition as warranted, you will
be entitled to a refund of the purchase price upon prompt return of the product.
4. HP products may contain remanufactured parts equivalent to new in performance or may have
been subject to incidental use.
5. This warranty does not apply to defects resulting from (a) improper or inadequate maintenance or
calibration, (b) software, interfacing, parts, or supplies not supplied by HP, (c) unauthorized
modification or misuse, (d) operation outside of the published environmental specifications for the
product, or (e) improper site preparation or maintenance.
6. TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTIES ARE EXCLUSIVE
AND NO OTHER WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED
OR IMPLIED, AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR
CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A
PARTICULAR PURPOSE. Some countries/regions, states, or provinces do not allow limitations on
the duration of an implied warranty, so the above limitation or exclusion might not apply to you. This
warranty gives you specific legal rights, and you might also have other rights that vary from country/
region to country/region, state to state, or province to province.
7. HP's limited warranty is valid in any country/region or locality where HP has a support presence for
this product and where HP has marketed this product. The level of warranty service you receive may
vary according to local standards. HP will not alter the form, fit, or function of the product to make it
operate in a country/region in which it was never intended to function for legal or regulatory reasons.
8. TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS WARRANTY
STATEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED ABOVE,
IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT,
SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA), OR OTHER
DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE. Some countries/regions,
states, or provinces do not allow the exclusion or limitation of incidental or consequential damages,
so the above limitation or exclusion may not apply to you.
9. THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT
LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT, OR MODIFY AND ARE IN ADDITION
Hewlett-Packard limited warranty statement 65
Page 72
TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT
TO YOU.
66 Chapter 7 Specifications and warranty
Page 73
Index
A
about scan profiles 8
accessibility 59
applications
scan from 20
Auto color detect 30
automatically crop scanned
image 29
automatically detect page size 28
B
Back button 4
bins
locating 3
black scans
troubleshoot 52
blank page suppression 2
blurry images 51
buttons
scanner front panel 4
C
cables
troubleshoot 44
Cancel button 4
capacity, document feeder 2
clean
paper path 35
rollers 36
scanning strips 33
cleaning cloth 35
Color dropout 27
colored stripes
troubleshoot 53
connectivity 2
control panel
locating 3
covers, locating 3
crooked images 52
crop scanned image 29
cut-off images
troubleshoot 56
D
detect misfeeds 30
detect page size 28
disable scanner buttons 59
display problems 50
document feeder 62
capacity 2
load cards 18
load documents 16
tips on loading 14
E
environmental features 2
environmental specifications 63
export profiles 24
extra-long-page support 25
F
features 2
auto color detect 30
automatically crop scanned
image 29
color dropout 27
detect page size 28
extra-long-page support 25
increase scan speed with
hardware compression 26
long-page support 25
Misfeed (multipick) detection
30
scan profiles 22
feeding problems 55
fragile items, scanning 55
fuzzy images 51
G
glass, clean 33
H
hardware compression 26
HP paper path cleaning cloth 35
HP Scanner Tools Utility
Maintenance tab 32
uses for 10
HP Smart Document Scan
Software
about 9
scan from 19
HP TWAIN 10
humidity specifications 63
I
import profiles 24
install software
troubleshoot 44
J
jams
troubleshoot 56
L
LCD problems 50
LCD Reader 59
lines
troubleshoot 53
long-page support 25
M
maintenance
clean paper path 35
clean rollers 36
HP Scanner Tools Utility
Maintenance tab 32
manage power settings 49
Index 67
Page 74
media
jams 56
misfeeds 55
not feeding 55
troubleshoot 55
memory 2
misfeeds
troubleshoot 55
multipick detection 30
multiple-page feeds 55
O
OK/select button 4
on/off switch, locating 3
operating environment
specifications 63
order
roller replacement 39
supplies 32
output bin
locating 3
P
pages missing, troubleshoot 50
pages out of order 51
paper
jams 56
misfeeds 55
not feeding 55
troubleshoot 55
paper path
clean 35
feeding problems 55
paper-handling 2
parts
order 39
power management 49
power supply
troubleshoot cable 44
power switch, locating 3
problems with LCD 50
product
Sleep Mode 11
product info 1
product support 59
profiles
import and export 24
profiles, about 8
programs
scan from 20
R
replace rollers 39
reset scanner 47
resolution 2
rollers
clean 36
replace 39
S
scan
cards 18
feeding problems 55
files too large 53
fragile items 55
from HP Smart Document Scan
Software 19
from other programs 20
originals 16
scan profiles 22
scan profiles, about 8
scan speed 26
scanner
front panel 4
reset 47
specifications 62
scanner hardware compression
26
scanning
features 2
screen reader 59
security features 2
skewed images 52
Sleep Mode 11
software
troubleshoot installation 44
uninstall and reinstall 44, 48
software features overview 21
specifications
document feeder 62
environmental 63
scanner 62
speed
troubleshoot 50
speed, troubleshoot 51
standard output bin
locating 3
storage specifications 63
streaks
troubleshoot 56
stripes
troubleshoot 53
supplies
order 32
support 59
T
temperature specifications 63
troubleshoot
basic tips 43
black scans 52
cables 44
check power 47
colored lines 53
crooked images 52
cut-off images 56
feeding problems 55
fragile items 55
fuzzy images 51
installation 44
jams 56
large scan files 53
misfeeds 55
page order 51
pages missing 50
paper not feeding 55
power 49
reset scanner 47
scanning fragile items 55
speed 50, 51
stops working 48
streaks 56
two-sided scans 50
uninstall and reinstall
software 44, 48
white lines 53
white scans 52
troubleshooting
buttons 50
display 50
LCD 50
turn on scanner
troubleshoot 49
TWAIN 10
TWAIN-compliant programs
scan from 20
two-sided scans
troubleshoot 50
68 Index
Page 75
U
uninstall and reinstall software
44, 48
USB 2.0 connector 2
USB cable
troubleshoot 44
user interface 2
V
vertical colored stripes
troubleshoot 53
vertical white stripes
troubleshoot 53
W
Web sites
order supplies 32
replacement parts 39
white scans
troubleshoot 52
white stripes
troubleshoot 53
Z
zonal multipick detection 30
Index 69
Page 76
70 Index
Page 77
Page 78
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