User Guide
© Copyright 2017 HP Development Company,
L.P.
AMD is a trademark of Advanced Micro Devices,
Inc. Linux® is the registered trademark of Linus
Torvalds in the U.S. and other countries.
Windows is either a registered trademark or
trademark of Microsoft Corporation in the
United States and/or other countries. NVIDIA is
a trademark or registered trademark of NVIDIA
Corporation in the U.S. and other countries.
Red Hat and Enterprise Linux are trademarks of
Red Hat, Inc. in the United States and other
countries.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: December 2017
Part number: L08677-001
Product notice
This guide describes features that are common
to most products. Some features may not be
available on your computer.
Not all features are available in all editions or
versions of Windows. Systems may require
upgraded and/or separately purchased
hardware, drivers, software or BIOS update to
take full advantage of Windows functionality.
See http://www.microsoft.com.
To access the latest user guides, go to
http://www.hp.com/support, and follow the
instructions to nd your product. Then select
User Guides.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.
About this guide
This guide provides information on computer features, setting up the computer, using the software, and
technical specications.
The following types of alerts may appear in this guide.
WARNING! Indicates a hazardous situation that, if not avoided, could result in death or serious injury.
CAUTION: Indicates a hazardous situation that, if not avoided, could result in minor or moderate injury.
IMPORTANT: Indicates information considered important but not hazard-related (for example, messages
related to property damage). A notice alerts the user that failure to follow a procedure exactly as described
could result in loss of data or in damage to hardware or software. Also contains essential information to
explain a concept or to complete a task.
NOTE: Contains additional information to emphasize or supplement important points of the main text.
TIP: Provides helpful hints for completing a task.
iii
iv About this guide
Table of contents
1 Locating HP resources .................................................................................................................................... 1
Product information .............................................................................................................................................. 1
Support .................................................................................................................................................................. 1
Product documentation ......................................................................................................................................... 2
Product diagnostics ............................................................................................................................................... 2
Product updates ..................................................................................................................................................... 3
2 Computer features ......................................................................................................................................... 4
Components ........................................................................................................................................................... 4
Front .................................................................................................................................................... 4
Left ....................................................................................................................................................... 6
Rear ...................................................................................................................................................... 7
Product specications ........................................................................................................................................... 8
3 Setting up the computer ................................................................................................................................ 9
Ensuring proper ventilation ................................................................................................................................... 9
Setup procedures ................................................................................................................................................. 10
Adding monitors .................................................................................................................................................. 11
Planning for additional monitors ...................................................................................................... 11
Finding supported graphics cards ..................................................................................................... 12
Matching graphics cards to monitor connectors .............................................................................. 13
Identifying monitor connection requirements ................................................................................. 13
Connecting and conguring monitors .............................................................................................. 14
Using a third-party graphics conguration utility ............................................................................ 14
Customizing the monitor display (Windows) .................................................................................... 15
Installing optional components .......................................................................................................................... 15
Security ................................................................................................................................................................ 15
Product recycling ................................................................................................................................................. 15
4 Backing up, restoring, and recovering ........................................................................................................... 16
Using Windows tools ........................................................................................................................................... 16
Creating HP Recovery media (select products only) ........................................................................................... 16
Using HP Recovery Manager to create recovery media .................................................................... 17
Before you begin ............................................................................................................. 17
Creating the recovery media ........................................................................................... 17
Using the HP Cloud Recovery Download Tool to create recovery media .......................................... 18
v
Restoring and recovery ........................................................................................................................................ 18
Restoring, resetting, and refreshing using Windows tools .............................................................. 18
Restoring using HP Recovery Manager and the HP Recovery partition ........................................... 18
Recovering using HP Recovery Manager ........................................................................................... 18
Recovering using the HP Recovery partition (select products only) ................................................ 19
Recovering using HP Recovery media ............................................................................................... 19
Changing the computer boot order ................................................................................................... 20
Removing the HP Recovery partition (select products only) ............................................................ 20
5 Setting up Linux .......................................................................................................................................... 21
Linux-ready systems ........................................................................................................................................... 21
HP Linux driver discs ............................................................................................................................................ 21
Setting up Red Hat Enterprise Linux (RHEL) ....................................................................................................... 22
HP driver disc ..................................................................................................................................... 22
Installing with the HP Red Hat Linux driver media ........................................................................... 22
Setting up SUSE Linux Enterprise Desktop (SLED) .............................................................................................. 22
Installing SLED with the HP driver disc ............................................................................................. 23
Setting up Ubuntu ................................................................................................................................................ 23
Using the HP driver disc .................................................................................................................... 23
Proprietary graphics drivers ................................................................................................................................ 23
6 Updating the computer ................................................................................................................................ 24
Updating the computer after rst boot ............................................................................................................... 24
Updating the BIOS ................................................................................................................................................ 24
Determining the current BIOS version .............................................................................................. 24
Upgrading BIOS .................................................................................................................................. 24
Upgrading device drivers ..................................................................................................................................... 25
7 Maintenance, diagnostics, and minor troubleshooting .................................................................................... 26
Turning o the computer ..................................................................................................................................... 26
If you encounter issues ........................................................................................................................................ 26
For more information ........................................................................................................................ 26
Visual inspection ............................................................................................................................... 26
At startup ........................................................................................................................ 27
During operation ............................................................................................................. 27
Customer Self Repair ...................................................................................................... 28
Blink or beep codes: interpreting POST diagnostic LEDs and audible codes ................................... 28
Basic troubleshooting ....................................................................................................................... 28
HP Support ........................................................................................................................................ 29
Online support ................................................................................................................ 29
vi
Customer support for workstations and thin clients ................................... 29
Advisories and Bulletins and Notices ........................................................... 29
Calling support ................................................................................................................ 29
Locating warranty information ....................................................................................... 30
8 Using HP PC Hardware Diagnostics ................................................................................................................ 31
Using HP PC Hardware Diagnostics Windows ..................................................................................................... 31
Downloading HP PC Hardware Diagnostics Windows ....................................................................... 31
Downloading the latest HP PC Hardware Diagnostics Windows version ....................... 32
Downloading HP Hardware Diagnostics Windows by product name or number
(select products only) ..................................................................................................... 32
Installing HP PC Hardware Diagnostics Windows ............................................................................. 32
Using HP PC Hardware Diagnostics UEFI ............................................................................................................. 32
Starting HP PC Hardware Diagnostics UEFI ....................................................................................... 33
Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive .............................................. 33
Downloading the latest HP PC Hardware Diagnostics UEFI version .............................. 33
Downloading HP PC Hardware Diagnostics UEFI by product name or number
(select products only) ..................................................................................................... 33
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ............................................. 34
Downloading Remote HP PC Hardware Diagnostics UEFI ................................................................. 34
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ................. 34
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or
number ............................................................................................................................ 34
Customizing Remote HP PC Hardware Diagnostics UEFI settings .................................................... 34
9 Routine care ................................................................................................................................................ 36
General cleaning safety precautions ................................................................................................................... 36
Cleaning the chassis ............................................................................................................................................ 36
Cleaning the keyboard ......................................................................................................................................... 36
Cleaning the monitor ........................................................................................................................................... 37
Cleaning the mouse ............................................................................................................................................. 37
10 Accessibility .............................................................................................................................................. 38
Supported assistive technologies ....................................................................................................................... 38
Contacting support .............................................................................................................................................. 38
Index ............................................................................................................................................................. 39
vii
viii
1 Locating HP resources
Read this chapter to learn about where to nd additional HP resources.
Product information
Topic Location
Technical specications To nd the QuickSpecs for your product, go to http://www.hp.com/go/quickspecs. Click the
link for the HP Inc. QuickSpecs experience. Click Search all QuickSpecs, type your model
name in the search box, and then click Go.
Regulatory, Safety and
Environmental Notices
Accessories For complete and current information on supported accessories and components, go to
System board A diagram of the system board is located on the inside of the chassis. Additional
Serial number, Agency/
Environmental, and operating
system labels
Support
Product support For HP support, go to http://www.hp.com/support.
Refer to the Regulatory, Safety and Environmental Notices for product regulatory
information. You can also refer to the Agency/Environmental label.
To access this guide:
▲ Select the Start button, select HP Help and Support, and then select HP
Documentation.
– or –
▲ Select the Start button, select HP, and then select HP Documentation.
http://www.hp.com/go/workstations.
information is located in the computer Maintenance and Service Guide on the Web at
http://www.hp.com/support.
The serial number, Agency/Environmental, and operating system labels might be on the
bottom of the computer, on the rear panel of the computer, or under the service door.
Topic Location
Here you can access the following types of support:
● Online chat with an HP technician
Warranty
information
● Support telephone numbers
● HP service center locations
To access this guide:
▲ Select the Start button, select HP Help and Support, and then select HP Documentation.
– or –
▲ Select the Start button, select HP, and then select HP Documentation.
‒ or –
Product information 1
Topic Location
▲ Go to http://www.hp.com/go/orderdocuments.
IMPORTANT: You must be connected to the Internet to access the latest version of the warranty.
You can nd your HP Limited Warranty located with the user guides on your product. The warranty may also
be provided on a CD or DVD provided in the box. In some countries or regions, HP may provide a printed
warranty in the box. For countries or regions where the warranty is not provided in printed format, you can
request a copy from http://www.hp.com/go/orderdocuments. For products purchased in Asia Pacic, you can
write to HP at POD, P.O. Box 161, Kitchener Road Post Oice, Singapore 912006. Include your product name,
and your name, phone number, and postal address.
Product documentation
Topic Location
HP user documentation, white
papers, and third-party
documentation
Removal and replacement videos To learn how to remove and replace computer components, go to http://www.hp.com/go/
Product notications Subscriber's Choice is an HP program that allows you to sign up to receive driver and
Technical specications The Product Bulletin contains QuickSpecs for HP computers. QuickSpecs include
Advisories, Bulletins, and Notices To nd advisories, bulletins, and notices:
Product diagnostics
Topic Location
User documentation is located on your hard drive. Select the Start button, select HP Help
and Support, and then select HP Documentation. For the latest online documentation, go
to http://www.hp.com/support. The documentation incudes this user guide and the
Maintenance and Service Guide.
sml.
software alerts, proactive change notications (PCNs), the HP newsletter, customer
advisories, and more. Sign up at https://h41369.www4.hp.com/alerts-signup.php.
information about the operating system, power supply, memory, processor, and many
other system components. To access the QuickSpecs, go to http://www.hp.com/go/
quickspecs/.
1. Go to https://support.hp.com/us-en/products/workstations-thin-clients/.
2. Select your product.
3. Select Advisories or Bulletins and Notices.
Windows® diagnostics tools The HP PC Hardware Diagnostics Windows utility and HP PC Hardware Diagnostics UEFI
Audible beep and light code
denitions
POST error codes See Maintenance, diagnostics, and minor troubleshooting on page 26.
2 Chapter 1 Locating HP resources
utility are preinstalled on select Windows computers. See Using HP PC Hardware
Diagnostics on page 31.
For additional information, see the computer Maintenance and Service Guide at
http://www.hp.com/support.
See Maintenance, diagnostics, and minor troubleshooting on page 26.
For additional information, see the computer Maintenance and Service Guide at
http://www.hp.com/support.
Topic Location
Product updates
Topic Location
Driver and BIOS updates Go to https://support.hp.com/us-en/products/workstations-thin-clients/ to verify that you
Operating systems For information, go to the following locations:
For additional information, see the computer Maintenance and Service Guide at
http://www.hp.com/support.
have the latest drivers for the computer.
For more information on updating the drivers and BIOS, see Updating the computer
on page 24.
● Windows operating systems, go to http://www.support.microsoft.com.
Linux® operating systems, go to http://www.linux.com.
●
Product updates 3
2 Computer features
For complete and current information on supported accessories and components for the computer, go to
http://partsurfer.hp.com.
Components
Front
NOTE: Refer to the illustration that most closely matches your computer.
Item Icon Component
1 Power button and light*
2 Drive light
3 Audio-out (headphone)/Audio-in (microphone) combo jack
4 USB SuperSpeed port with HP Sleep and Charge
5 USB SuperSpeed port
6 USB Type-C SuperSpeed Plus ports (2)
7 Memory card reader (select products only)
* The power light status is as follows:
● Solid white: The computer is on.
● Blinking white: The computer is in the Sleep state, a power-saving state. The computer shuts o
power to the display and other unneeded components.
● Blinking red: The computer is in a fault state. For additional information, see the computer
Maintenance and Service Guide at http://www.hp.com/support.
● O: The computer is o or in Hibernation. Hibernation is a power-saving state that uses the least
amount of power.
4 Chapter 2 Computer features
Item Icon Component
1 Power button and light*
2 Drive light
3 Audio-out (headphone)/Audio-in (microphone) combo jack
4 USB SuperSpeed port with HP Sleep and Charge
5 USB SuperSpeed ports (3)
6 Memory card reader (select products only)
* The power light status is as follows:
● Solid white: The computer is on.
● Blinking white: The computer is in the Sleep state, a power-saving state. The computer shuts o
power to the display and other unneeded components.
● Blinking red: The computer is in a fault state. For additional information, see the computer
Maintenance and Service Guide at http://www.hp.com/support.
● O: The computer is o or in Hibernation. Hibernation is a power-saving state that uses the least
amount of power.
Components 5
Left
Item Component
1 Side access panel handle
2 Side access panel lock (select products only)
6 Chapter 2 Computer features
Rear
Item Icon Component Item Icon Component
1 Power button and light* 9 Power connector
2 Audio-in (microphone) jack 10 Security cable slot
3 Audio-out (headphone) jack 11 Security lock loop
4 PS/2 mouse port 12 RJ-45 (network) jack
5 PS/2 keyboard port 13
6 USB SuperSpeed ports (6) 14 PCIe card release latches
7 PCIe bracket slot 15 PCIe card slots (5)
8
* The power light status is as follows:
● Solid white: The computer is on.
● Blinking white: The computer is in the Sleep state, a power-saving state. The computer shuts o power to the display and other
unneeded components.
● Blinking red: The computer is in a fault state. For additional information, see the computer Maintenance and Service Guide at
http://www.hp.com/support.
● O: The computer is o or in Hibernation. Hibernation is a power-saving state that uses the least amount of power.
Power supply Built-In Self-Test
(BIST) light
NOTE: Appearance may vary.
RJ-45 (network) jack (AMT
enabled)
Components 7
Product specications
To nd the QuickSpecs for your product, go to http://www.hp.com/go/quickspecs. Click the link for the HP Inc.
QuickSpecs experience. Click Search all QuickSpecs, type your model name in the search eld, and then click
Go.
– or –
Go to http://www.hp.com/support and follow the on-screen instructions to nd your product. On the product
page, select Product Information and then select Specications.
8 Chapter 2 Computer features
3 Setting up the computer
This chapter describes how to set up your computer.
Ensuring proper ventilation
Proper ventilation for the system is important for computer operation. Follow these guidelines:
● Operate the computer on a sturdy, level surface.
● Provide at least 15.24 cm (6.00 in) of clearance at the front and back of the computer. (This is the
minimum distance for all computer models.)
NOTE: Your computer may look slightly dierent from the illustration in this section.
● Ensure that the ambient air temperature is within specied limits. To locate specications for your
computer, see Product specications on page 8.
Ensuring proper ventilation 9
● For cabinet installation, ensure adequate cabinet ventilation and ensure that the ambient temperature
within the cabinet does not exceed specied limits.
● Never restrict the incoming or outgoing airow of the computer by blocking any vents or air intakes.
Setup procedures
WARNING! To reduce the risk of electric shock or damage to your equipment, observe these practices:
● Plug the power cord into an AC outlet that is easily accessible at all times.
● Disconnect power from the computer by unplugging the power cord from the AC outlet (not by
unplugging the power cord from the computer).
● Plug the cord into a grounded (earthed) three-pin outlet. Do not disable the power cord grounding pin
(for example, by attaching a two-pin adapter). The grounding pin is an important safety feature.
NOTE: If your computer has a 1125 W power supply, it might require more power than the typical oice
environment can supply. For details, see the Site Preparation Guide for the computer at http://www.hp.com/
support.
To set up the computer:
1. Connect the mouse, keyboard, and power cord to the computer (1).
2. Connect the monitor to the computer (2).
3. Connect other peripheral components (such as a printer) according to the instructions included with the
device.
4. Connect a network cable to the computer and to a network router or LAN device.
5. Plug the computer power cord and monitor power cord into an AC outlet (3).
10 Chapter 3 Setting up the computer
Adding monitors
Planning for additional monitors
All graphics cards provided with HP Z-series computers support two simultaneous-display monitors (see
Connecting and conguring monitors on page 14). Cards that support more than two monitors are available.
The process for adding monitors depends on your graphics card(s) and the type and number of monitors you
add.
Use this process to plan for adding more monitors.
1. Assess your monitor needs.
● Determine how many monitors you require.
● Determine the kind of graphics performance you want.
● Note the type of graphics connector used by each monitor. HP provides graphics cards with
DisplayPort (DP) and DVI interfaces, but you can use adapters and third-party cards to interface to
other graphics formats, including DVI-I, HDMI, or VGA.
TIP: Some adapters for older legacy hardware may cost more than others. You may want to
compare the cost of acquiring adapters with the cost of getting a newer monitor that doesn't need
adapters.
2. Determine whether you need additional graphics cards.
● Consult the graphics card documentation to determine how many monitors you can connect to the
card.
You may need to acquire adapters to match the card output to the monitor connector. (See
Matching graphics cards to monitor connectors on page 13.)
● If necessary, plan to acquire a new graphics card to support additional monitors.
● The maximum number of monitors that a graphics card supports depends on the card. Most cards
provide outputs for two monitors. Some provide three or four outputs.
Adding monitors 11
NOTE: Monitors with resolutions above 1920 x 1200 pixels at 60 Hz require a graphics card with
either Dual Link DVI (DL-DVI) or DisplayPort output. To get native resolution with DVI, you must use
a DL-DVI cable, not standard DVI-I or DVI-D cables.
HP computers do not support all graphics cards. Be sure that a new graphics card is supported
before purchasing it. See Finding supported graphics cards on page 12.
Many graphics cards provide more than two monitor outputs but limit you to using only two at a
time. Consult the graphics card documentation or look up information on the card according to the
procedure in Finding supported graphics cards on page 12.
Some graphics cards support multiple monitors by multiplexing the monitor signal across multiple
outputs. This might reduce graphics performance. Consult the graphics card documentation or look
up information on the card according to the procedure in
on page 12.
Make sure the card outputs match the input required by the monitors. (See Identifying monitor
connection requirements on page 13.)
The dierent models of HP Z-series computers have dierent limits on the mechanical size, data
speed, and power available for additional graphics cards. Note that the usual practical limit for
graphics cards is two per computer. See the Maintenance and Service Guide for expansion card slot
identication to make sure a new graphics card will work for your computer.
3. If you want to add a new graphics card or cards:
a. Determine which supported graphics card best ts your needs in terms of number of monitors,
compatibility with the monitors you plan to use, and performance. See Finding supported graphics
cards on page 12.
Finding supported graphics cards
b. Make sure you have the correct drivers for the card. See http://www.hp.com/support for HP-
qualied drivers.
c. Install the graphics card according to the video instructions for your computer at
http://www.hp.com/go/sml.
d. Congure the monitor. For details, refer to Windows Help or to http://www.microsoft.com.
For monitor setup in Linux, you can often use the settings tool for the graphics cards (e.g., NVIDIA®
nvidia-settings or AMD Catalyst Control Center). In some recent Linux releases, the window
manager system (e.g., Gnome 3) preferences must also be modied.
TIP: To simplify troubleshooting of possible problems, enable the rst monitor and make sure it
works properly before enabling the next monitor.
Finding supported graphics cards
To nd information about graphics cards supported for your computer:
1. Go to http://www.hp.com/go/quickspecs.
2. Select Search active QuickSpecs, and then select Desktops & Workstations.
3. Choose your model to view the specications.
4. Click the link for Technical Specications-Graphics to display expanded technical information for
supported graphics cards, including how many monitors the card supports, connectors, power
consumption, drivers, and other details.
NOTE: Not all graphics cards are compatible with all video transceivers and adapters. See the graphics
card documentation for specic details.
12 Chapter 3 Setting up the computer
Matching graphics cards to monitor connectors
The following table describes monitor conguration scenarios.
NOTE: Refer to the illustration that most closely matches your computer.
Graphics card interface connector
VGA DVI Dual Link DVI
Monitor connector
DisplayPort
(DP)
HDMI
DISPLAYPORT
DVI—I (WHITE)
DMS-59*
DisplayPort-to-
VGA adapter
(sold
separately)
DVI-to-VGA
adapter
DMS-59–to–
VGA adapter
DMS-59–to–
* This interface is a dual-monitor graphics interface card that supports two VGA, two DVI, or two DP monitors.
NOTE: HP graphics cards include monitor cable adapters unless otherwise indicated.
DisplayPort connections have the highest performance; VGA connections have the lowest.
Identifying monitor connection requirements
The following are various scenarios for connecting monitors. See Matching graphics cards to monitor
connectors on page 13 for more information about the dierent graphics cards.
DP-to-DVI
adapter
DVI cable DL DVI cable N/A N/A
DVI adapter
DP-to-DL DVI
adapter
N/A
DP cable
DMS-59–to–DP
adapter
DP-to-HDMI
adapter
N/A
● Graphics card with DisplayPort output—If the graphics card has four DisplayPort connectors, you can
connect a monitor to each connector. Use the proper adapters if required.
● Graphics card with DVI output—If you have a graphics card with two DVI connectors, you can connect a
monitor to each connector. Use the proper adapters if required.
NOTE: Models that have only one DVI port always have a second graphics output option (DisplayPort
or VGA).
Many graphics cards provide more than two monitor outputs but limit you to using only two at a time.
Consult the graphics card documentation or look up information on the card according to the procedure
in Matching graphics cards to monitor connectors on page 13.
On a system with two DVI connections, port number 1 provides the primary display, which is where the
BIOS POST screen appears after a system boot. (Only one card is used during BIOS POST unless you
change the BIOS setting.)
Adding monitors 13
● Graphics card with VGA and DL-DVI output—If the computer does not have a PCIe graphics card, but has
one or more SVGA and/or DL-DVI connectors, you can connect a monitor to each output.
● Graphics card with DMS-59 output—If the computer has a PCIe graphics card with a DMS-59 connector,
use the appropriate adapter to connect your monitor.
Adapters are available to connect the DMS-59 output to two DVI or two VGA monitors.
Connecting and conguring monitors
NOTE: The supported graphics cards typically allow at least two monitors, as shown in this section; some
supported cards allow more monitors. Refer to the graphics card documentation for details.
1. Connect the monitor cable adapters (if required) to the computer, then connect the appropriate monitor
cables to the adapters or directly to the graphics card.
2. Connect the other ends of the monitor cables to the monitors.
3. Connect one end of the monitor power cord to the monitor and the other end to an AC outlet.
4. Congure the monitor. For details, refer to Windows Help or to http://www.microsoft.com.
For monitor setup in Linux, you can often use the settings tool for the graphics cards (e.g., NVIDIA
nvidia-settings or AMD Catalyst Control Center). In some recent Linux releases, the window manager
system (e.g., Gnome 3) preferences must also be modied.
Using a third-party graphics conguration utility
Third-party graphics cards may include a monitor conguration utility. Upon installation, this utility is
integrated into Windows. You can select the utility and use it to congure multiple monitors with your
computer.
14 Chapter 3 Setting up the computer
Refer to your graphics card documentation for details.
NOTE: Some third-party conguration utilities require that you enable the monitors in Windows before
using the conguration tool. Refer to your graphics card documentation for more information.
NOTE: Monitor conguration utilities are also often available on the HP support website.
Customizing the monitor display (Windows)
You can manually select or change the monitor model, refresh rates, screen resolution, color settings, font
sizes, and power management settings.
To change display settings:
▲ Type control panel in the taskbar search box, and then select Control Panel. Select Appearance
and Personalization
‒ or –
▲ Right-click anywhere on the desktop, and then select Display settings.
For more information about customizing your monitor display, see the following resources:
● Online documentation provided with the graphics controller utility
● Documentation included with your monitor
, and then select Display.
Installing optional components
Depending on the computer model, additional components (such as memory, hard drives, optical drives, PCIe
cards, or a second processor) can be installed on your computer.
● To view component installation videos, go to http://www.hp.com/go/sml.
● For installation guidelines and technical information, see the Maintenance and Service Guide for your
computer at http://www.hp.com/support.
Security
Some HP computers have a lock on the side access panel. The key for this lock is shipped attached to the back
panel of the computer chassis.
Additional security features reduce the risk of theft and alert you when there has been a chassis intrusion. For
information about additional hardware and software security features available for your system, see
Maintenance and Service Guide for your computer at http://www.hp.com/support.
Product recycling
HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable
batteries.
For information about recycling HP components or products, go to http://www.hp.com/go/recycle.
Installing optional components 15
4 Backing up, restoring, and recovering
This chapter provides information about the following processes, which are standard procedure for most
products:
● Backing up your personal information—You can use Windows tools to back up your personal
information (see Using Windows tools on page 16).
● Creating a restore point—You can use Windows tools to create a restore point (see Using Windows
tools on page 16).
● Creating recovery media (select products only)—You can use HP Recovery Manager or HP Cloud
Recovery Download Tool (select products only) to create recovery media (see Creating HP Recovery
media (select products only) on page 16).
● Restoring and recovery—Windows oers several options for restoring from backup, refreshing the
computer, and resetting the computer to its original state (see Using Windows tools on page 16).
● Removing the Recovery Partition—To remove the Recovery partition to reclaim hard drive space
(select products only), select the Remove Recovery Partition option of HP Recovery Manager. For more
information, see Removing the HP Recovery partition (select products only) on page 20.
Using Windows tools
IMPORTANT: Windows is the only option that allows you to back up your personal information. Schedule
regular backups to avoid information loss.
You can use Windows tools to back up personal information and create system restore points and recovery
media, allowing you to restore from backup, refresh the computer, and reset the computer to its original
state.
NOTE: If computer storage is 32 GB or less, Microsoft System Restore is disabled by default.
For more information and steps, see the Get Help app.
▲ Select the Start button, and then select the Get Help app.
NOTE: You must be connected to the Internet to access the Get Help app.
Creating HP Recovery media (select products only)
After you have successfully set up the computer, use HP Recovery Manager to create a backup of the HP
Recovery partition on the computer. This backup is called HP Recovery media. In cases where the hard drive is
corrupted or has been replaced, the HP Recovery media can be used to reinstall the original operating system.
To check for the presence of the Recovery partition in addition to the Windows partition, right-click the Start
button, select File Explorer, and then select This PC.
NOTE: If your computer does not list the Recovery partition in addition to the Windows partition, contact
support to obtain recovery discs. Go to http://www.hp.com/support, select your country or region, and then
follow the on-screen instructions.
16 Chapter 4 Backing up, restoring, and recovering
On select products, you can use the HP Cloud Recovery Download Tool to create HP Recovery media on a
bootable USB ash drive. For more information, see Using the HP Cloud Recovery Download Tool to create
recovery media on page 18.
Using HP Recovery Manager to create recovery media
NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to
http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.
Before you begin
Before you begin, note the following:
● Only one set of recovery media can be created. Handle these recovery tools carefully, and keep them in a
safe place.
● HP Recovery Manager examines the computer and determines the required media storage capacity.
● To create recovery media, use one of the following options:
NOTE: If the computer does not have a recovery partition, HP Recovery Manager displays the Windows
Create a Recovery Drive feature. Follow the on-screen instructions to create a recovery image on a blank
USB ash drive or hard drive.
– If your computer has an optical drive with DVD writer capability, be sure to use only high-quality
blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use rewritable discs such as CD±RW,
DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray) discs, which are not compatible with
HP Recovery Manager software.
– If your computer does not include an integrated optical drive with DVD writer capability, you can
use an external optical drive (purchased separately) to create recovery discs, as described above. If
an external optical drive is used, you must connect it directly to a USB port on the computer. It
cannot be connected to a USB port on an external device, such as a USB hub.
– To create a recovery ash drive, use a high-quality blank USB ash drive.
● Be sure that the computer is connected to AC power before you begin creating the recovery media.
● The creation process can take an hour or more. Do not interrupt this process.
● If necessary, you can exit the program before you have nished creating all of the recovery media. HP
Recovery Manager will nish the current DVD or ash drive. The next time you start HP Recovery
Manager, you will be prompted to continue.
Creating the recovery media
To create HP Recovery media using HP Recovery Manager:
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning these steps.
1. Type recovery in the taskbar search box, and then select HP Recovery Manager.
2. Select Create recovery media, and then follow the on-screen instructions.
If you need to recover the system, see Recovering using HP Recovery Manager on page 18.
Creating HP Recovery media (select products only) 17
Using the HP Cloud Recovery Download Tool to create recovery media
To create HP Recovery media using the HP Cloud Recovery Download Tool:
1. Go to http://www.hp.com/support.
2. Select Software and Drivers, and then follow the on-screen instructions.
Restoring and recovery
Restoring and recovery can be performed using one or more of the following options: Windows tools, HP
Recovery Manager, or the HP Recovery partition.
IMPORTANT: Not all methods are available on all products.
Restoring, resetting, and refreshing using Windows tools
Windows oers several options for restoring, resetting, and refreshing the computer. For details, see Using
Windows tools on page 16.
Restoring using HP Recovery Manager and the HP Recovery partition
You can use HP Recovery Manager and the HP Recovery partition (select products only) to restore the
computer to the original factory state:
● Resolving problems with preinstalled applications or drivers—To correct a problem with a
preinstalled application or driver:
1. Type recovery in the taskbar search box, and then select HP Recovery Manager.
2. Select Reinstall drivers and/or applications, and then follow the on-screen instructions.
● Using System Recovery—To recover the Windows partition to original factory content, select the
System Recovery option from the HP Recovery partition (select products only) or use the HP Recovery
media. For more information, see Recovering using HP Recovery Manager on page 18. If you have not
already created recovery media, see Creating HP Recovery media (select products only) on page 16.
● Using Factory Reset (select products only)—Restores the computer to its original factory state by
deleting all information from the hard drive and recreating the partitions and then reinstalling the
operating system and the software that was installed at the factory (select products only). To use the
Factory Reset option, you must use HP Recovery media. If you have not already created recovery media,
see Creating HP Recovery media (select products only) on page 16.
NOTE: If you have replaced the hard drive in the computer, you can use the Factory Reset option to
install the operating system and the software that was installed at the factory.
Recovering using HP Recovery Manager
You can use HP Recovery Manager software to recover the computer to its original factory state by using the
HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery
partition (select products only).
If you have not already created HP Recovery media, see Creating HP Recovery media (select products only)
on page 16.
IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before
beginning recovery, back up any personal data that you want to retain. See Using Windows tools on page 16.
18 Chapter 4 Backing up, restoring, and recovering
IMPORTANT: Recovery through HP Recovery Manager should be used as a nal attempt to correct computer
issues.
NOTE: When you start the recovery process, only the options available for your computer are displayed.
Before you begin, note the following:
● HP Recovery Manager recovers only software that was installed at the factory. For software not
provided with this computer, you must either download the software from the manufacturer's website or
reinstall the software from the media provided by the manufacturer.
● If the computer hard drive fails, HP Recovery media must be used. This media is created using HP
Recovery Manager. See
● If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not
work, contact support to obtain recovery media. Go to http://www.hp.com/support, select your country
or region, and then follow the on-screen instructions.
Creating HP Recovery media (select products only) on page 16.
Recovering using the HP Recovery partition (select products only)
The HP Recovery partition allows you to perform a system recovery without recovery discs or a recovery USB
ash drive. This type of recovery can be used only if the hard drive is still working.
The HP Recovery partition (select products only) allows System Recovery only.
To start HP Recovery Manager from the HP Recovery partition:
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning these steps (select products only).
1. Type recovery in the taskbar search box, select HP Recovery Manager, and then select Windows
Recovery Environment
‒ or –
For computers or tablets with keyboards attached:
▲ Press f11 while the computer boots, or press and hold f11 as you press the power button.
For tablets without keyboards:
▲ Turn on or restart the tablet, quickly hold down the volume up button, and then select f11.
2. Select Troubleshoot from the boot options menu.
3. Select Recovery Manager, and then follow the on-screen instructions.
NOTE: If your computer does not automatically restart in HP Recovery Manager, change the computer
boot order, and then follow the on-screen instructions. See Changing the computer boot order
on page 20.
.
Recovering using HP Recovery media
If your computer does not have an HP Recovery partition or if the hard drive is not working properly, you can
use HP Recovery media to recover the original operating system and software programs that were installed at
the factory.
▲ Insert the HP Recovery media, and then restart the computer.
Restoring and recovery 19
NOTE: If your computer does not automatically restart in HP Recovery Manager, change the computer
boot order, and then follow the on-screen instructions. See Changing the computer boot order
on page 20.
Changing the computer boot order
If your computer does not restart in HP Recovery Manager, you can change the computer boot order. This is
the order of devices listed in BIOS where the computer looks for startup information. You can change the
selection to an optical drive or a USB ash drive, depending on the location of your HP Recovery media.
To change the boot order:
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning these steps.
1. Insert the HP Recovery media.
2. Access the system Startup menu.
For computers or tablets with keyboards attached:
▲ Turn on or restart the computer or tablet, quickly press esc, and then press f9 for boot options.
For tablets without keyboards:
▲ Turn on or restart the tablet, quickly hold down the volume up button, and then select f9.
‒ or –
Turn on or restart the tablet, quickly hold down the volume down button, and then select f9.
3. Select the optical drive or USB ash drive from which you want to boot, and then follow the on-screen
instructions.
Removing the HP Recovery partition (select products only)
HP Recovery Manager software allows you to remove the HP Recovery partition (select products only) to free
up hard drive space.
IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery
or create HP Recovery media. Before removing the Recovery partition, create HP Recovery media. See
Creating HP Recovery media (select products only) on page 16.
Follow these steps to remove the HP Recovery partition:
1. Type recovery in the taskbar search box, and then select HP Recovery Manager.
2. Select Remove Recovery Partition, and then follow the on-screen instructions.
20 Chapter 4 Backing up, restoring, and recovering
5 Setting up Linux
This chapter describes how to set up and restore the Linux operating system.
HP oers a variety of Linux solutions for HP computer customers:
● HP certies and supports Red Hat® Enterprise Linux® (RHEL) on HP computers.
● HP certies and supports SUSE Linux Enterprise Desktop (SLED) on HP computers.
● HP certies and supports Canonical Ubuntu on some HP computers.
● HP oers a SLED 11 preload on some Z-series computers.
● HP oers an Ubuntu preload on some Z-series computers.
CAUTION: Do not add optional hardware or third-party devices to the computer until the operating system
is successfully installed. Adding hardware might cause errors and prevent the operating system from
installing correctly.
NOTE: After you set up the operating system, be sure that the latest BIOS, drivers, and software updates are
installed. See Updating the computer on page 24.
NOTE: To create recovery media, you must have either a high-quality blank USB ash drive or an external
optical drive with DVD writer capability. If you use an optical drive, you must use only high-quality blank DVDR, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use rewritable discs such as CD±RW, DVD±RW, double-layer
DVD±RW, or BD-RE (rewritable Blu-ray) discs; they are not compatible with HP Recovery Manager software. A
compatible external optical drive may be purchased from HP.
Linux-ready systems
The Linux-ready option provides a system with a minimally functional OS preload (for example, FreeDOS). It is
intended for situations where the customer is going to install an OS when the system arrives. The option does
not include a license for any operating system.
The Linux-ready option does not include the Linux operating system, which the user must supply. Commercial
Linux distributions are available for purchase from vendors such as Red Hat and SUSE. A variety of other Linux
distributions are available for free (e.g., Ubuntu). To view supported congurations and operating systems, go
to http://www.hp.com/support/linux_hardware_matrix.
HP Linux driver discs
Driver ISO images that support proper use and behavior of some Linux OSes on HP computers may be
available on the HP website. Such images include tested drivers that augment and/or replace those found in
RHEL, SLED, Ubuntu, or other OSes. Each image is specic to a particular Linux OS release.
These images also can be downloaded using the following steps:
1. Go to http://www.hp.com/support/workstation_swdrivers.
2. Select your computer model.
3. Select the desired operating system.
4. Select the Obtain Software link for the appropriate package (typically the most recent revision).
Linux-ready systems 21
5. Click I Accept to accept the terms of the license agreement.
6. Download the software ISO image and burn it to a high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD
+R DL disc using an external optical drive with DVD writer capability. This disc is your HP driver disc.
NOTE: Do not use rewritable discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE
(rewritable Blu-ray) discs; they are not compatible with HP Recovery Manager software. A compatible
external optical drive may be purchased from HP.
Setting up Red Hat Enterprise Linux (RHEL)
HP Z-series computers are certied and supported on RHEL streams appropriate to the hardware technology.
● For details of RHEL support for a particular platform, see the Linux Hardware Matrix for HP Workstations
at http://www.hp.com/support/linux_hardware_matrix.
● For information about Red Hat certications on HP computers, go to https://access.redhat.com/
ecosystem, select Certied Hardware, and then follow the on-screen instructions.
HP driver disc
Recent versions of Red Hat Linux typically require only driver updates with minor xes to support HP
computers. These releases can usually be supported with the appropriate driver USB ash drive or optical disc
from the HP website, which can be used as a post-installation utility for the standard Red Hat Linux install.
For more information, see HP Linux driver discs on page 21.
After you complete the standard Red Hat install and restart the system, a Red Hat rst-boot utility runs. After
you specify a number of settings (such as the security level, time and date, ‘root’ password, and user
accounts), the utility lets you load an additional USB ash drive or optical disc.
The driver media is used during this phase. All content added by HP is in the /HP directory on the media. You
can use it to build your own image or to browse the HP content.
Please see the /HP directory on the media for any last-minute README pointers for elements on the disc.
Installing with the HP Red Hat Linux driver media
1. If you do not have the appropriate HP driver media for a supported stream, create one (see HP Linux
driver discs on page 21).
2. Install the operating system using the media included in the Red Hat Linux box set.
3. If you have a Red Hat driver USB ash drive or optical disc for the OS version you are installing, type
linux dd when the initial install splash screen appears, and then press Enter.
4. When asked if you have a driver disc, select Yes. Place the Red Hat driver USB ash drive or optical disc in
the drive, and select the appropriate drive:hd[abcd]. Continue the normal installation.
5. After successfully installing the operating system, reboot the computer.
● RHEL 6 or RHEL 7: Insert your HP driver USB ash drive or optical disc. The driver installation
software automatically starts. Follow the on-screen instructions to install the contents.
Setting up SUSE Linux Enterprise Desktop (SLED)
HP supports 64-bit SLED on some computers.
Various versions of SLED are certied and supported by SUSE on HP computers. For more information, go to
the SUSE certication bulletin search page at https://www.suse.com/yessearch/Search.jsp.
22 Chapter 5 Setting up Linux
Installing SLED with the HP driver disc
1. If an HP driver disc did not come with your computer, create one (see HP Linux driver discs on page 21).
2. Install the operating system using the discs included in the SUSE box set.
3. After successfully installing the operating system, reboot the computer.
4. Insert your HP driver disc. The driver installation software automatically starts. Follow the on-screen
instructions to install the contents.
Setting up Ubuntu
HP oers a 64-bit Ubuntu 14.04 LTS preload on some Z-series computers and supports 64-bit Ubuntu 14.04
on other computers.
Various versions of Ubuntu are certied and supported by Canonical on HP computers. For more information,
go to the Ubuntu Desktop certied hardware search page at http://www.ubuntu.com/certication/desktop
and search for your computer product.
Using the HP driver disc
Ubuntu does not require registration to obtain software package updates. Updates can be obtained from
various repositories on the web using a variety of tools built into the OS. An Internet connection and proxy
may be all that are required.
The HP-provided Linux driver disc for Ubuntu relies on the same mechanisms in order to satisfy dependencies
during installation. So the same Internet access is needed, as well as capability to elevate from the current
user session to administrator privileges.
In some cases, HP-tested proprietary graphics drivers may be the only “payload” delivered by the driver disc.
1. Install the operating system from your own installation media.
Ubuntu is available at no cost from http://www.ubuntu.com.
2. Restart the computer.
3. Insert your HP driver disc. The driver installation software automatically starts.
4. When prompted for the administrator password, type the password in the eld.
5. Follow the on-screen instructions to install the drivers appropriate to your hardware conguration.
Proprietary graphics drivers
Most HP computers can be ordered with graphics cards that have been through extensive verication by HP.
For a list of supported cards, see Linux Hardware Matrix for HP Workstations at http://www.hp.com/support/
linux_hardware_matrix.
NOTE: Not all graphics cards are supported on every computer. Limitations generally occur for cards that
consume large amounts of power in lower-power computers.
Third-party proprietary graphics drivers are supported by HP. The list of graphics vendors is available with
the SLED 11 and Ubuntu preloads on Z-series computers, and from HP support at https://support.hp.com/us-
en/products/workstations-thin-clients/.
These proprietary drivers are not a standard part of the RHEL, SLED, or Ubuntu distributions because they are
not open source. Driver revisions more recent than those at the HP support website are supported directly by
the vendor.
Setting up Ubuntu 23
6 Updating the computer
HP is constantly to improve your total computer experience. To ensure that the computer leverages the latest
enhancements, HP recommends that you install the latest BIOS, driver, and software updates on a regular
basis.
Updating the computer after rst boot
After successfully booting the computer for the rst time, follow these guidelines to be sure that the
computer is up to date:
● Be sure that you have the latest system BIOS version loaded. See Updating the BIOS on page 24.
● Be sure that you have the latest drivers for your system. See Upgrading device drivers on page 25.
● Become familiar with your available HP resources. See Locating HP resources on page 1.
● Consider a subscription to Driver Alerts at https://h41369.www4.hp.com/alerts-signup.php.
Updating the BIOS
For optimum performance, determine the BIOS version on the computer, and upgrade it if necessary.
Determining the current BIOS version
To determine the current BIOS version:
1. Press Esc during startup (boot).
2. Press F10 to enter Computer Setup (F10).
3. Select Main, and then select System Information. Note the Computer System BIOS version.
NOTE: For procedures for upgrading the BIOS as well as the Computer Setup (F10) BIOS Menu settings,
see the Maintenance and Service Guide at http://www.hp.com/support.
Upgrading BIOS
To nd and download the latest available BIOS version, which includes the latest enhancements:
1. Go to https://support.hp.com/us-en/products/workstations-thin-clients/.
2. Select your product.
3. Select Software and Drivers.
4. Follow the instructions to locate the latest BIOS version available for the computer.
5. Compare the BIOS version on your computer to the BIOS versions on the website (see Determining the
current BIOS version on page 24). If the BIOS version on the website is the same as the version on your
system, no further action is required.
6. If the BIOS version on the website is a version later than the one on your system, download the
appropriate version for the computer. Follow the instructions in the release notes to complete the
installation.
24 Chapter 6 Updating the computer
Upgrading device drivers
If you install a peripheral device (such as a printer, display adapter, or network adapter), conrm that you have
the latest device drivers loaded. If you purchased your device through HP, go to the HP website to download
the latest drivers for your device. These drivers have been tested to ensure the best compatibility between
your device and your HP computer.
If you did not purchase your device from HP, HP recommends that you go to the HP website rst to see if your
device and its drivers have been tested for HP computer compatibility. If no driver is available, go to the
device manufacturer's website to download the latest drivers.
To upgrade device drivers:
1. Go to https://support.hp.com/us-en/products/workstations-thin-clients/ and select your product.
2. Follow the instructions to nd the latest drivers available for the computer.
If a required driver is not found, see the website of the manufacturer of the peripheral device.
Upgrading device drivers 25
7 Maintenance, diagnostics, and minor
troubleshooting
Turning o the computer
To properly turn o the computer, shut down the operating system software.
CAUTION: HP does not recommend holding down the power button to shut o the system. Doing so can
cause loss of user data and may damage the storage device. If the system becomes unstable and no other
alternative is available, please give the system suicient time to wake up completely after you reboot the
computer. This may take several minutes, especially on larger-capacity or solid-state devices. For more
information, see Risks of unexpected power loss on solid state drives at http://www8.hp.com/h20195/v2/
GetPDF.aspx/4AA6-1470ENW.pdf. HP computer white papers may also be accessed through HP Performance
Advisor.
▲ Click the Start icon, click the Power icon, and then select Shut down.
– or –
▲ From the taskbar, type settings, select Settings, type shut, and then click Turn o your PC.
If you encounter issues
To diagnose and resolve issues, HP recommends a sequential troubleshooting approach:
● Visual inspection
● Blink or beep codes
● Basic troubleshooting, including HP PC Hardware Diagnostics
● HP support
● System restore and recovery
For more information, see Backing up, restoring, and recovering on page 16.
These troubleshooting strategies are explained in the following sections.
For more information
You can nd more troubleshooting information in the comprehensive Maintenance and Service Guide (English
only) available at http://www.hp.com/support.
Visual inspection
If you encounter a problem with the computer, monitor, or software, the following general suggestions might
help you isolate and focus on the problem before taking further action.
26 Chapter 7 Maintenance, diagnostics, and minor troubleshooting
At startup
● Verify that the computer is plugged into a functional AC outlet.
● Remove all optical discs and USB ash drives before starting the computer.
● Verify that the computer is on and the power light is on.
● If you have installed an operating system other than the factory-installed operating system, conrm
that it is supported on your system by going to http://www.hp.com/go/quickspecs.
● Verify that the display panel is lit.
● If you have an optional external monitor:
– Verify that the monitor is plugged into a functional AC outlet.
– Verify that the monitor is on and the green monitor light is on.
– If the monitor is dim, turn up the brightness and contrast controls.
During operation
● Beeps and blinking lights on the computer are error codes that can help you diagnose problems. For
more information on interpreting these codes, see the Diagnostic LED and audible (beep) codes section in
the Maintenance and Service Guide for your computer.
● Press and hold any key. If the system beeps, your keyboard is operating correctly.
● Check all cables for loose or incorrect connections.
● Wake the computer by pressing the power button or any key on the keyboard. If the system remains in
standby, shut down the system by pressing and holding the power button for at least four seconds. Then
press the power button again to restart the system.
If the system does not shut down, unplug the power cord, wait a few seconds, and then plug it in again.
If the system does not restart, press the power button.
● Be sure that all required device drivers have been installed. For example, if you have connected a printer,
you must install a printer driver.
● If you are working on a network, use another cable to plug your computer into the network connection.
If you still cannot connect, there might be a problem with the network plug.
● If you recently added new hardware, remove the hardware to see whether the computer functions
properly.
● If you recently installed new software, uninstall the software to see whether the computer functions
properly.
● If the display panel on an all-in-one computer is blank, open the computer and be sure that both ends of
the cable between the system board and the display panel are connected. If you are using a graphics
card, verify that the card is properly installed.
● Upgrade the BIOS. A new release of the BIOS might have been released that supports new features or
xes your problem.
● For more detailed information, see the troubleshooting chapter in the Maintenance and Service Guide at
http://www.hp.com/support.
If you encounter issues 27
Customer Self Repair
Under the Customer Self Repair program, you can order a replacement part and install the part without onsite HP technical assistance. Customer Self Repair might be required for some components. For more
information, go to http://www.hp.com/go/selfrepair and select your product.
NOTE: Some components are not eligible for Customer Self Repair and must be returned to HP for service.
Call support for further instructions before attempting to remove or repair these components.
Blink or beep codes: interpreting POST diagnostic LEDs and audible codes
If the power LED on the computer is ashing or if you hear beeps, see the Maintenance and Service Guide
(English only) for interpretation and recommended action.
Basic troubleshooting
WARNING! When the computer is plugged into an AC power source, voltage is always applied to the system
board. To reduce the risk of personal injury from electrical shock and/or hot surfaces, be sure to disconnect
the power cord from the wall outlet and allow the internal system components to cool before you touch them.
If you are having problems with the computer, try the appropriate solutions as described in the previous
sections and summarized below to try to isolate the exact problem before calling for technical support.
● If the screen is blank, plug the monitor into a dierent video port on the computer if one is available. Or,
replace the monitor with a monitor that you know is functioning properly.
● If you are working on a network:
– Use a dierent network cable to connect your computer to the network.
– Connect a dierent computer with a dierent cable to the network.
If your problem is not resolved, the network jack on your computer or the network wall jack might be
faulty.
● If you recently added new hardware, remove the hardware.
● If you recently installed new software, uninstall the software.
● If the computer will turn on but will not boot into the operating system, run the preboot diagnostics
utility, HP PC Hardware Diagnostics. See Using HP PC Hardware Diagnostics UEFI on page 32.
● If the computer will boot into the operating system and Internet access is available, you may access HP
Instant Support Professional Edition at http://www.hp.com/go/ispe.
28 Chapter 7 Maintenance, diagnostics, and minor troubleshooting
HP Support
Online support
Online support resources include web-based troubleshooting tools, technical knowledge databases, driver
and patch downloads, online communities, and product change notication services.
The following websites are also available to you:
● http://www.hp.com—Provides useful product information.
● http://www.hp.com/support—Provides the latest online documentation and worldwide technical
support.
● https://support.hp.com/us-en/products/workstations-thin-clients/—Provides technical support
information for computers.
● http://www.hp.com/support/workstation_swdrivers—Provides access to software and drivers for
computers.
Customer support for workstations and thin clients
1. Go to https://support.hp.com/us-en/products/workstations-thin-clients/.
2. Search for your product.
3. Select Troubleshooting.
4. Select the problem that you are troubleshooting.
Advisories and Bulletins and Notices
To nd advisories and bulletins and notices:
1. Go to https://support.hp.com/us-en/products/workstations-thin-clients/.
2. Select your product.
3. Select Advisories or Bulletins and Notices.
4. Select an item for viewing.
Product Change Notications
Product Change Notications (PCNs) are proactive notications for product changes occurring within a 30- to
60-day window of the eective date of the change in the manufacturing process. PCNs give you advance
notice of changes to your product, such as an updated BIOS version that you might decide to download before
the product change is required. To view a list of PCNs, go to the Bulletins and Notices page for your product.
Calling support
At times you might encounter an issue that requires support. Before you call support:
● Have the computer readily accessible.
● Write down the computer serial number, product number, model name, and model number and have
them in front of you. This information is provided on labels. For label locations, see Product information
on page 1.
● Note any applicable error messages.
● Note any add-on options.
If you encounter issues 29
● Note the operating system.
● Note any third-party hardware or software.
● Note the details of any blinking lights on the front of the computer (tower and desktop congurations)
or on the side of the computer (all-in-one congurations).
● Note the applications you were using when you encountered the problem.
NOTE: When calling in for service or support, you might be asked for the product number (example:
PS988AV) of the computer. If the computer has a product number, it is generally located next to the 10- or 12digit serial number of the computer.
NOTE: The serial number and product number labels can be found on the rear panel of the computer.
For a support phone number, go to http://www.hp.com/support, select your region, and then, under
Customer Support, select Contact Support.
Locating warranty information
To locate warranty information, go to http://www.hp.com/support. HP Care Pack Services oer upgraded
service levels to extend and expand a standard product warranty.
NOTE: For sales information and warranty upgrades (HP Care Packs), call your local authorized service
provider or dealer.
30 Chapter 7 Maintenance, diagnostics, and minor troubleshooting
8 Using HP PC Hardware Diagnostics
Using HP PC Hardware Diagnostics Windows
HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to
determine whether the computer hardware is functioning properly. The tool runs within the Windows
operating system in order to diagnose hardware failures.
If HP PC Hardware Diagnostics Windows is not installed on your computer, rst you must download and install
it. To download HP PC Hardware Diagnostics Windows, see Downloading HP PC Hardware Diagnostics
Windows on page 31.
After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Help and
Support or HP Support Assistant.
1. To access HP PC Hardware Diagnostics Windows from HP Help and Support:
a. Select the Start button, and then select HP Help and Support.
b. Right-click HP PC Hardware Diagnostics Windows, select More, and then select Run as
administrator.
– or –
To access HP PC Hardware Diagnostics Windows from HP Support Assistant:
a. Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Select the question mark icon in the taskbar.
b. Select Troubleshooting and xes.
c. Select Diagnostics, and then select HP PC Hardware Diagnostics Windows.
2. When the tool opens, select the type of diagnostic test you want to run, and then follow the on-screen
instructions.
NOTE: If you need to stop a diagnostic test at any time, select Cancel.
3. When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24-
digit Failure ID code is generated. For assistance in correcting the problem, contact support, and then
provide the Failure ID code.
Downloading HP PC Hardware Diagnostics Windows
● The HP PC Hardware Diagnostics Windows download instructions are provided in English only.
● You must use a Windows computer to download this tool because only .exe les are provided.
Using HP PC Hardware Diagnostics Windows 31
Downloading the latest HP PC Hardware Diagnostics Windows version
To download HP PC Hardware Diagnostics Windows, follow these steps:
1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. In the HP PC Hardware Diagnostics section, select Download, and then select the installation location:
To run the tool on your computer, download it to the computer desktop.
– or –
To run the tool from a USB ash drive, download it to a USB ash drive.
3. Select Run.
Downloading HP Hardware Diagnostics Windows by product name or number (select products only)
NOTE: For some products, it may be necessary to download the software to a USB ash drive by using the
product name or number.
To download HP PC Hardware Diagnostics Windows by product name or number (select products only), follow
these steps:
1. Go to http://www.hp.com/support.
2. Select Get software and drivers, and then enter the product name or number.
3. In the HP PC Hardware Diagnostics section, select Download, and then select the installation location:
To run the tool on your computer, download it to the computer desktop.
– or –
To run the tool from a USB ash drive, download it to a USB ash drive.
4. Select Run.
Installing HP PC Hardware Diagnostics Windows
To install HP PC Hardware Diagnostics Windows, follow these steps:
▲ Navigate to the folder on your computer or the ash drive where the .exe le was downloaded, double-
click the .exe le, and then follow the on-screen instructions.
Using HP PC Hardware Diagnostics UEFI
HP PC Hardware Diagnostics UEFI (Unied Extensible Firmware Interface) allows you to run diagnostic tests to
determine whether the computer hardware is functioning properly. The tool runs outside the operating
system so that it can isolate hardware failures from issues that are caused by the operating system or other
software components.
If your PC will not boot into Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware
issues.
When HP PC Hardware Diagnostics UEFI detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated. For assistance in correcting the problem, contact support, and provide the Failure
ID code.
NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode, and you
must use the attached keyboard.
32 Chapter 8 Using HP PC Hardware Diagnostics
NOTE: If you need to stop a diagnostic test, press esc.
Starting HP PC Hardware Diagnostics UEFI
To start HP PC Hardware Diagnostics UEFI, follow these steps:
1. Turn on or restart the computer, and quickly press esc.
2. Press f2.
The BIOS searches three places for the diagnostic tools, in the following order:
a. Connected USB ash drive
NOTE: To download the HP PC Hardware Diagnostics UEFI tool to a USB ash drive, see
Downloading the latest HP PC Hardware Diagnostics UEFI version on page 33.
b. Hard drive
c. BIOS
3. When the diagnostic tool opens, select the type of diagnostic test you want to run, and then follow the
on-screen instructions.
Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive
Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive can be useful in the following situations:
● HP PC Hardware Diagnostics UEFI is not included in the preinstall image.
● HP PC Hardware Diagnostics UEFI is not included in the HP Tool partition.
● The hard drive is damaged.
NOTE: The HP PC Hardware Diagnostics UEFI download instructions are provided in English only, and you
must use a Windows computer to download and create the HP UEFI support environment because only .exe
les are provided.
Downloading the latest HP PC Hardware Diagnostics UEFI version
To download the latest HP PC Hardware Diagnostics UEFI version to a USB ash drive:
1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. In the HP PC Hardware Diagnostics UEFI section, select Download UEFI Diagnostics, and then select
Run.
Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only)
NOTE: For some products, it may be necessary to download the software to a USB ash drive by using the
product name or number.
To download HP PC Hardware Diagnostics UEFI by product name or number (select products only) to a USB
ash drive:
1. Go to http://www.hp.com/support.
2. Enter the product name or number, select your computer, and then select your operating system.
3. In the Diagnostics section, follow the on-screen instructions to select and download the specic UEFI
Diagnostics version for your computer.
Using HP PC Hardware Diagnostics UEFI 33
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)
Remote HP PC Hardware Diagnostics UEFI is a rmware (BIOS) feature that downloads HP PC Hardware
Diagnostics UEFI to your computer. It can then execute the diagnostics on your computer, and it may upload
results to a precongured server. For more information on Remote HP PC Hardware Diagnostics UEFI, go to
http://www.hp.com/go/techcenter/pcdiags, and then select Find out more.
Downloading Remote HP PC Hardware Diagnostics UEFI
NOTE: HP Remote PC Hardware Diagnostics UEFI is also available as a Softpaq that can be downloaded to a
server.
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version
To download the latest Remote HP PC Hardware Diagnostics UEFI version, follow these steps:
1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. In the HP PC Hardware Diagnostics UEFI section, select Download Remote Diagnostics, and then select
Run.
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number
NOTE: For some products, it may be necessary to download the software by using the product name or
number.
To download HP Remote PC Hardware Diagnostics UEFI by product name or number, follow these steps:
1. Go to http://www.hp.com/support.
2. Select Get software and drivers, enter the product name or number, select your computer, and then
select your operating system.
3. In the Diagnostics section, follow the on-screen instructions to select and download the Remote UEFI
version for the product.
Customizing Remote HP PC Hardware Diagnostics UEFI settings
Using the Remote HP PC Hardware Diagnostics setting in Computer Setup (BIOS), you can perform the
following customizations:
● Set a schedule for running diagnostics unattended. You can also start diagnostics immediately in
interactive mode by selecting Execute Remote HP PC Hardware Diagnostics.
● Set the location for downloading the diagnostic tools. This feature provides access to the tools from the
HP website or from a server that has been precongured for use. Your computer does not require the
traditional local storage (such as a disk drive or USB ash drive) to run remote diagnostics.
● Set a location for storing the test results. You can also set the user name and password settings used for
uploads.
● Display status information about the diagnostics run previously.
To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps:
1. Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup.
2. Select Advanced, and then select Settings.
34 Chapter 8 Using HP PC Hardware Diagnostics
3. Make your customization selections.
4. Select Main, and then Save Changes and Exit to save your settings.
Your changes take eect when the computer restarts.
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) 35
9 Routine care
General cleaning safety precautions
● Never use solvents or ammable solutions to clean the computer.
● Never immerse any component in water or cleaning solutions; apply any liquids to a clean cloth and then
use the cloth on the component.
● Always unplug the computer before cleaning the keyboard, mouse, or air vents.
● Always disconnect the keyboard before cleaning it.
● Wear safety glasses equipped with side shields when cleaning the keyboard.
Cleaning the chassis
● Follow the safety precautions in the Maintenance and Service Guide for your computer before cleaning
the computer.
● To remove light stains or dirt, use plain water with a clean, lint-free cloth or swab.
● For stronger stains, use a mild dishwashing liquid diluted with water. Rinse well by wiping the computer
with a cloth or swab dampened with clear water.
● For stubborn stains, use isopropyl (rubbing) alcohol. No rinsing is required because the alcohol
evaporates quickly and does not leave a residue.
● After cleaning, always wipe the computer with a clean, lint-free cloth.
● Occasionally, clean the air vents on the computer. Lint and other foreign matter can block the vents and
limit the airow.
Cleaning the keyboard
CAUTION: Use safety glasses equipped with side shields before attempting to clean debris from under the
keys.
● If the keyboard has an on/o switch, turn it o.
● Follow the safety precautions in the Maintenance and Service Guide for your computer before cleaning
the computer.
● Visible debris underneath or between the keys can be removed by vacuuming or shaking.
● Canned, pressurized air can be used to clean debris from under the keys. Use caution because too much
air pressure can dislodge lubricants applied under the wide keys.
● To remove a key, use a specially designed key remover to prevent damage to the keys. This tool is
available from many electronics supply outlets.
CAUTION: Never remove a wide key (like the space bar key) from the keyboard. If these keys are
improperly removed or installed, the keyboard might not function properly.
36 Chapter 9 Routine care
● Clean under a key with a swab moistened with isopropyl alcohol and squeezed out. Be careful not to
wipe away lubricants necessary for proper key functions. Allow the parts to air dry before reassembly.
● Use tweezers to remove any bers or dirt in conned areas.
Cleaning the monitor
● Follow the safety precautions in the Maintenance and Service Guide for your computer before cleaning
the monitor.
● To clean the monitor, wipe the monitor screen with a towelette designed for cleaning monitors or a clean
cloth moistened with water.
CAUTION: Do not use sprays or aerosols directly on the screen—the liquid might seep into the housing
and damage a component.
Never use solvents or ammable liquids on the monitor because display or housing damage may result.
Cleaning the mouse
1. Follow the safety precautions in the Maintenance and Service Guide for your computer before cleaning
the mouse.
2. If the mouse has an on/o switch, turn it o.
3. Wipe the body of the mouse with a damp cloth.
4. Clean the following components as directed:
● Laser or LED—Use a cotton swab dampened with cleaning solution to gently brush out any dust
around the laser or LED, and then wipe again with a dry swab. Do not wipe the laser or LED directly
with the swab.
● Scroll wheel—Spray canned, pressurized air into the gap between the scroll wheel and the click
buttons. Do not blow air directly on one spot for very long or condensation can form.
● Roller ball—Remove and clean the roller ball, remove any debris from the ball socket, wipe out the
socket with a dry cloth, and reassemble the mouse.
Cleaning the monitor 37
10 Accessibility
HP designs, produces, and markets products and services that can be used by everyone, including people with
disabilities, either on a stand-alone basis or with appropriate assistive devices. To access the latest
information on HP accessibility, go to http://www.hp.com/accessibility.
Supported assistive technologies
HP products support a wide variety of operating system assistive technologies and can be congured to work
with additional assistive technologies. Use the Search feature on your device to locate more information
about assistive features.
NOTE: For additional information about a particular assistive technology product, contact customer support
for that product.
Contacting support
We are constantly rening the accessibility of our products and services and welcome feedback from users. If
you have an issue with a product or would like to tell us about accessibility features that have helped you,
please contact us at +1 (888) 259-5707, Monday through Friday, 6 a.m. to 9 p.m. North American Mountain
Time. If you are deaf or hard-of-hearing and use TRS/VRS/WebCapTel, contact us if you require technical
support or have accessibility questions by calling +1 (877) 656-7058, Monday through Friday, 6 a.m. to 9 p.m.
North American Mountain Time.
NOTE: Support is in English only.
38 Chapter 10 Accessibility
Index
A
accessibility 38
audio-in (microphone) jack,
identifying 7
audio-out (headphone) jack,
identifying 7
audio-out (headphone)/audio-in
(microphone) combo jack,
identifying 4, 5
B
backup, creating 16
backups 16
BIOS
determining version 24
updating 24
upgrading 24
blink or beep codes 28
boot order, changing 20
buttons
power 4, 5, 7
C
care, routine 36
computer components 4
front 4
left side 6
rear 7
computer features 4
computer setup 9
connecting monitors 11
customizing the display 15
ensuring proper ventilation 9
security 15
setup procedures 10
computer, updating 24
connector, power 7
Customer Self Repair 28
D
drive light, identifying 4, 5
drivers, updating 25
G
graphics cards, types 13
H
headphone (audio-out) jack 7
HP driver disc
RHEL setup 22
SLED setup 23
Ubuntu setup 23
HP PC Hardware Diagnostics UEFI
downloading 33
starting 33
using 32
HP PC Hardware Diagnostics Windows
downloading 31
installing 32
using 31
HP Recovery Manager
correcting boot problems 20
starting 19
HP Recovery media
recovery 19
using 17
HP Recovery partition
recovery 19
removing 20
HP resources 1
J
jacks
audio-in (microphone) 7
audio-out (headphone) 7
audio-out (headphone)/audio-in
(microphone) combo 4, 5
L
lights
hard drive 4, 5
links
contact information for HP US
29
HP Customer Self Repair 28
Linux Hardware Matrix for HP
computers 21
Red Hat Certication 22
Software & driver downloads 21
SUSE certication bulletin search
page 22
Ubuntu 23
Linux
HP Linux driver discs 21
proprietary graphics drivers 23
RHEL 22
setup 21
solutions 21
Linux-ready systems
creating a disc 21
Linux versions 21
M
memory card reader, identifying 4,
5
microphone (audio-in) jack 7
minimized image recovery 19
minimized image, creating 18
monitors
adjusting display 15
connecting 14
graphics cards 13
O
original system recovery 18
P
ports
USB SuperSpeed 4, 5, 7
USB SuperSpeed port with HP
Sleep and Charge 4, 5
USB Type-C SuperSpeed Plus 4
power button, identifying 4, 5, 7
power connector, identifying 7
product
diagnostics 2
documentation 2
information 1
updates 3
product change notications 29
R
recovery 16
discs 17, 19
Index 39
HP Recovery Manager 18
HP Recovery partition 18
media 19
starting 19
supported discs 17
system 18
USB ash drive 19
using HP Recovery media 17
recovery media
creating using HP Cloud Recovery
Download Tool
creating using HP Recovery
Manager 17
creating using Windows tools 16
discs 17
HP Recovery partition 16
USB ash drive 17
using 17
recovery partition, removing 20
Red Hat Linux driver media, RHEL
setup 22
Remote HP PC Hardware Diagnostics
UEFI settings
customizing 34
using 34
restoring 16
RHEL
HP driver disc 22
Linux 22
Red Hat Linux driver media 22
setup 22
routine care 36
cleaning chassis 36
cleaning keyboard 36
cleaning monitor 37
cleaning mouse 37
cleaning safety 36
S
security cable slot, identifying 7
setup
Linux 21
RHEL 22
SLED 22
Ubuntu 23
SLED
HP driver disc 23
setup 22
slots
security cable 7
18
specications, product 8
support 1, 29
advisories 29
bulletins 29
notices 29
online 29
supported discs, recovery 17
system recovery 18
system restore point, creating 16
T
technical support 28
troubleshooting 26
at startup 27
Customer Self Repair 28
during operation 27
turning o computer 26
U
Ubuntu
HP driver disc 23
setup 23
updating the computer 24
determining BIOS version 24
rst boot update 24
updating device drivers 25
updating the BIOS 24
upgrading the BIOS 24
URLs
contact information for HP US
29
HP Customer Self Repair 28
Linux Hardware Matrix for HP
computers 21
Red Hat Certication 22
Software & driver downloads 21
SUSE certication bulletin search
page 22
Ubuntu 23
USB SuperSpeed port with HP Sleep
and Charge, identifying 4, 5
USB SuperSpeed port, identifying 4,
5, 7
USB Type-C SuperSpeed Plus port,
identifying 4
W
warranty information 30
Windows
backup 16
recovery media 16
system restore point 16
Windows tools, using 16
40 Index
Loading...