Hp 6L User Manual

HP LaserJet 5L and 6L Printer Service Manual

Service Manual

HP LaserJet 5L HP LaserJet 6L (C3941A) (C3990A)

Publication number C3990-90991

First edition, May 1997

Warranty

The information contained in this document is subject to change without notice.

Hewlett-Packard makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties or merchantability and fitness for a particular purpose.

Hewlett-Packard shall not be liable for errors contained herein or for incidental or consequential damaged in connection with the furnishing, performance, or use of this material.

WARNING

Electrical Shock Hazard To avoid electricalshock, use

only supplied power cords and connect only to properly grounded (3-hole) wall outlets.

Hewlett-Packard Company 11311 Chinden Boulevard Boise, Idaho 83714

Conventions

This manual uses the following conventions:

Color is used to emphasize items which are important to the material under

discussion. The names of major printer parts and assemblies are CAPITALIZED. Bold is used for emphasis, particularly in situations where italic type would be

confusing. Italic type is used to indicate related documents or emphasis.

Note

Caution

WARNING!

Notes contain important information set off from the text.

Caution messages alert you to the possibility of damage to equipment or loss of data.

Warning messages alert you to the possibility of personal injury.

iii

Chapter Descriptions

1 Product Information

Orientation to the printer, as well as the service and repair philosophy, is discussed. Information on obtaining assistance and warranty is also here.

2 Site Requirements

Here are recommendations pertaining to installation requirements.

3 Operating Overview

This chapter has detailed information about the Control Panel. Sample self tests and printer reset information are also included.

4 Maintenance

Turn to this chapter for information about printer cleaning and care.

5 Functional Overview

Here you will find the basic theory-of-operation information required to understand the various printer systems and how they function together.

6 Removal and Replacement

This chapter contains the step-by-step procedures for replacing printer field replaceable units (FRUs). Assemblies are grouped by location in the printer.

7 Troubleshooting

Diagnose printer problems here. A preliminary troubleshooting table is followed by error messages, image defect samples, and diagnostic tools.

8 Parts and Diagrams

Look here to find any field replaceable unit (FRU) in the printer. Exploded view drawings are accompanied by complete part number tables.

A Parts Index

All parts are sorted and cross-referenced here by part number and name.

B Regulatory Information

Here are required statements regarding RFI and laser safety.

C Service Notes

Service Notes for HP LaserJet 5L concerning paper jams appear here.

Subject Index

Use the subject index to quickly locate any information in the manual.

List of Figures

Figure 1-1 HP LaserJet 5L Model and Serial Numbers . . . . . . . . . . . . 1-4

Figure 1-2 HP LaserJet 6L Model and Serial Numbers . . . . . . . . . . . . . 1-5

Figure 1-3 Front/Side Views of the Printer . . . . . . . . . . . . . . . . . . 1-7

Figure 1-4 Front Door Assemblies . . . . . . . . . . . . . . . . . . . . . . 1-8

Figure 1-5 Back View of the Printer . . . . . . . . . . . . . . . . . . . . . . 1-9

Figure 2-1 Printer Space Requirements . . . . . . . . . . . . . . . . . . . . 2-4

Figure 2-2 Toner Cartridge Distribution . . . . . . . . . . . . . . . . . . . . 2-6

Figure 3-1 Self-test Page for HP LaserJet 5L . . . . . . . . . . . . . . . . . 3-7

Figure 3-2 Self-test Page for HP LaserJet 6L . . . . . . . . . . . . . . . . . 3-8

Figure 3-3 Engine Test Button . . . . . . . . . . . . . . . . . . . . . . . . 3-10

Figure 4-1 Five Percent Text Coverage . . . . . . . . . . . . . . . . . . . . 4-4

Figure 4-2 Static Eliminator Teeth . . . . . . . . . . . . . . . . . . . . . . 4-8

Figure 5-1 Printer Functional Block Diagram . . . . . . . . . . . . . . . . . 5-3

Figure 5-2 DC Controller Loads . . . . . . . . . . . . . . . . . . . . . . . . 5-4

Figure 5-3 EconoMode vs Normal Mode . . . . . . . . . . . . . . . . . . 5-10

Figure 5-4 Image Formation Block Diagram . . . . . . . . . . . . . . . . 5-12

Figure 5-5 Simplified Paper Path . . . . . . . . . . . . . . . . . . . . . . 5-16

Figure 5-6 Solenoid and Sensors . . . . . . . . . . . . . . . . . . . . . . 5-17

Figure 5-7 General Timing Diagram – HP LaserJet 5L . . . . . . . . . . . 5-20

Figure 5-8 General Timing Diagram – HP LaserJet 6L . . . . . . . . . . . 5-21

Figure 6-1 Phillips and Posidriv screwdrivers . . . . . . . . . . . . . . . . . 6-4

Figure 6-2 Back Cover Removal (1 of 2) . . . . . . . . . . . . . . . . . . . 6-6

Figure 6-3 Back Cover Removal (2 of 2) . . . . . . . . . . . . . . . . . . . 6-7

Figure 6-4 EP Door Assembly Removal . . . . . . . . . . . . . . . . . . . 6-8

Figure 6-5 Memory Door Removal . . . . . . . . . . . . . . . . . . . . . . 6-9

Figure 6-6 Main Cover and Paper Input Assembly Removal . . . . . . . . 6-10

Figure 6-7 Control Panel Removal . . . . . . . . . . . . . . . . . . . . . 6-11

Figure 6-8 Exit Roller Removal . . . . . . . . . . . . . . . . . . . . . . . 6-12

Figure 6-9 Delivery Assembly Removal (1 of 2) . . . . . . . . . . . . . . 6-13

Figure 6-10 Delivery Assembly Removal (2 of 2) . . . . . . . . . . . . . . 6-14

Figure 6-11 Fuser Pressure Plate Removal . . . . . . . . . . . . . . . . . . 6-15

Figure 6-12 Fuser Pressure Plate Replacement . . . . . . . . . . . . . . . . 6-16

Figure 6-13 Heating Element Removal (1 of 3) . . . . . . . . . . . . . . . 6-17

Figure 6-14 Heating Element Removal (2 of 3) . . . . . . . . . . . . . . . 6-18

Figure 6-15 Heating Element Removal (3 of 3) . . . . . . . . . . . . . . . 6-19

Figure 6-16 Pressure Roller Removal . . . . . . . . . . . . . . . . . . . . . 6-20

Figure 6-17 Face-Up/Face-Down Lever Replacement . . . . . . . . . . . . 6-21

Figure 6-18 Fuser Exit Roller Removal . . . . . . . . . . . . . . . . . . . 6-22

Figure 6-19 Paper Exit Sensor Flag Replacement . . . . . . . . . . . . . . 6-23

Figure 6-20 Laser/Scanner Assembly Removal . . . . . . . . . . . . . . . 6-24

Figure 6-21 Solenoid Removal (1 of 2) . . . . . . . . . . . . . . . . . . . . 6-25

Figure 6-22 Solenoid Removal (2 of 2) . . . . . . . . . . . . . . . . . . . . 6-26

Figure 6-23 Pickup Roller Assembly Removal (1 of 2) . . . . . . . . . . . 6-27

Figure 6-24 Pickup Roller Assembly Removal (2 of 2) . . . . . . . . . . . 6-28

Figure 6-25 Paper Pickup Roller Assembly Replacement (Inside/Front View) 6-29

Figure 6-26 Paper Feed Frame Removal (1 of 4) . . . . . . . . . . . . . . 6-30

Figure 6-27 Paper Feed Frame Removal (2 of 4) . . . . . . . . . . . . . . 6-31

Figure 6-28 Paper Feed Frame Removal (3 of 4) . . . . . . . . . . . . . . 6-32

Figure 6-29 Paper Feed Frame Removal (4 of 4) . . . . . . . . . . . . . . 6-33

Figure 6-30 Transfer Roller Guide & Transfer Roller Removal

(Inside/Back View) . . . . . . . . . . . . . . . . . . . . . . . 6-34

Figure 6-31 Kick Plate Removal . . . . . . . . . . . . . . . . . . . . . . . 6-35

Figure 6-32 Kick Plate Spring Replacement . . . . . . . . . . . . . . . . . 6-36

Figure 6-33 Separation Pad Removal . . . . . . . . . . . . . . . . . . . . 6-37

Figure 6-34 Subpad Removal . . . . . . . . . . . . . . . . . . . . . . . . . 6-38

Figure 6-35 Feed Assembly Removal (1 of 3) . . . . . . . . . . . . . . . . 6-39

Figure 6-36 Feed Assembly Removal (2 of 3) . . . . . . . . . . . . . . . . 6-40

Figure 6-37 Feed Assembly Removal (3 of 3) . . . . . . . . . . . . . . . . 6-41

Figure 6-38 Memory Door Guide Removal . . . . . . . . . . . . . . . . . 6-42

Figure 6-39 Motor Removal . . . . . . . . . . . . . . . . . . . . . . . . . 6-43

Figure 6-40 DC Controller Removal (1 of 3) . . . . . . . . . . . . . . . . 6-44

Figure 6-41 DC Controller Removal (2 of 3) . . . . . . . . . . . . . . . . 6-45

Figure 6-42 DC Controller Removal (3 of 3) . . . . . . . . . . . . . . . . 6-46

Figure 6-43 Formatter Board Removal . . . . . . . . . . . . . . . . . . . . 6-47

Figure 7-1 Paper Path and Components . . . . . . . . . . . . . . . . . . . . 7-5

Figure 7-2 DC Controller PCA Components . . . . . . . . . . . . . . . . . 7-6

Figure 7-3 Heating Element Resistance Check . . . . . . . . . . . . . . . 7-11

Figure 7-4 Engine Test . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-21

Figure 7-5 Toner Cartridge High Voltage Connection Points (1 of 2) . . . 7-24 Figure 7-6 Toner Cartridge High Voltage Connection Points (2 of 2) . . . 7-25

Figure 7-7 Overriding PS204 and SW101 . . . . . . . . . . . . . . . . . 7-27

Figure 7-8 Repetitive Image Defect Ruler . . . . . . . . . . . . . . . . . 7-28

Figure 7-9 Repetitive Image Defect Ruler . . . . . . . . . . . . . . . . . 7-29

Figure 8-1 Major Assembly Locations . . . . . . . . . . . . . . . . . . . . 8-7

Figure 8-2 Covers and Doors . . . . . . . . . . . . . . . . . . . . . . . . . 8-8

Figure 8-3 Internal Components (1 of 3) . . . . . . . . . . . . . . . . . . 8-10

Figure 8-4 Internal Components (2 of 3) . . . . . . . . . . . . . . . . . . 8-12

Figure 8-5 Internal Components (3 of 3) . . . . . . . . . . . . . . . . . . 8-14

Figure 8-6 DC Controller/Formatter and Cables . . . . . . . . . . . . . . 8-16

Figure 8-7 Pickup Roller Assembly . . . . . . . . . . . . . . . . . . . . . 8-18

Figure 8-8 Feed Assembly . . . . . . . . . . . . . . . . . . . . . . . . . 8-20

Figure 8-9 Separation Guide Assembly . . . . . . . . . . . . . . . . . . . 8-22

Figure 8-10 Delivery Assembly . . . . . . . . . . . . . . . . . . . . . . . 8-24

Figure B-1 VCCI Statement (Japan) . . . . . . . . . . . . . . . . . . . . . B-4

List of T a bles

Table 1-1 Printer Features . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3

Table 1-2 Paper Capacities and Sizes . . . . . . . . . . . . . . . . . . . . 1-3

Table 1-3 Performance Specifications . . . . . . . . . . . . . . . . . . . . 1-6

Table 1-4 Electrical Specifications . . . . . . . . . . . . . . . . . . . . . . 1-6

Table 1-5 Acoustic Emissions . . . . . . . . . . . . . . . . . . . . . . . . 1-6

Table 1-6 Related Documentation . . . . . . . . . . . . . . . . . . . . . 1-11

Table 2-1 Environmental Requirements . . . . . . . . . . . . . . . . . . . 2-3

Table 2-2 Printer Dimensions . . . . . . . . . . . . . . . . . . . . . . . . 2-4

Table 3-1 Indicator Lights (1 of 2) . . . . . . . . . . . . . . . . . . . . . . 3-4

Table 3-1 Indicator Lights (Continued 2 of 2) . . . . . . . . . . . . . . . . 3-5

Table 3-2 Front Panel Button Usage . . . . . . . . . . . . . . . . . . . . . 3-6

Table 4-1 Life Expectancy of Consumables . . . . . . . . . . . . . . . . . 4-3

Table 4-2 Cleaning Printer Components . . . . . . . . . . . . . . . . . . . 4-7

Table 5-1 Solenoid and Photosensors . . . . . . . . . . . . . . . . . . . 5-17

Table 5-2 Printer Timing . . . . . . . . . . . . . . . . . . . . . . . . . . 5-19

Table 7-1 Printer Status Messages (1 of 2) . . . . . . . . . . . . . . . . . . 7-8

Table 7-2 Printer Status Messages (Continued 2 of 2) . . . . . . . . . . . . 7-9

Table 7-3 Unclearable Error . . . . . . . . . . . . . . . . . . . . . . . . . 7-9

Table 7-4 Service and Error Messages (1 of 3) . . . . . . . . . . . . . . 7-10

Table 7-4 Service and Error Messages (Continued 2 of 3 ) . . . . . . . . 7-11

Table 7-4 Service and Error Messages (Continued 3 of 3) . . . . . . . . . 7-12

Table 7-5 High-Voltage Power Supply Check . . . . . . . . . . . . . . . 7-24

Table 7-6 Paper Curl Troubleshooting . . . . . . . . . . . . . . . . . . . 7-26

Table 7-7 Cable Pinouts . . . . . . . . . . . . . . . . . . . . . . . . . . 7-30

Table 7-8 Cable Pinouts . . . . . . . . . . . . . . . . . . . . . . . . . . 7-31

Table 8-1 Accessories and Supplies . . . . . . . . . . . . . . . . . . . . . 8-5

Table 8-2 Common Fasteners Used in the Printer . . . . . . . . . . . . . . 8-6

Table 8-3 Covers and Doors . . . . . . . . . . . . . . . . . . . . . . . . . 8-9

Table 8-4 Internal Components (1 of 3) . . . . . . . . . . . . . . . . . . 8-11

Table 8-5 Internal Components (2 of 3) . . . . . . . . . . . . . . . . . . 8-13

Table 8-5 Internal Components (3 of 3) . . . . . . . . . . . . . . . . . . 8-15

Table 8-6 ECU Case . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-17

Table A-1 Alphabetical Parts List . . . . . . . . . . . . . . . . . . . . . . A-2

Table A-2 Numerical Parts Index . . . . . . . . . . . . . . . . . . . . . . A-6

vii

viii

Product Information

Printer Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3

Paper Capacities and Sizes . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3

Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4

Model and Serial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6

Product Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7

Front/Side Views of the Printer . . . . . . . . . . . . . . . . . . . . . . . . 1-7

Front Door Assemblies . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8

Back View of the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-9

Service Approach . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-10

Parts Exchange Program . . . . . . . . . . . . . . . . . . . . . . . . . . 1-10

Ordering Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-10

Ordering Consumables . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-10

Ordering Related Documentation . . . . . . . . . . . . . . . . . . . . . 1-10

Technical Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-12

Worldwide Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-13

North American Response Center . . . . . . . . . . . . . . . . . . . . . 1-13

Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-14

Warranty Exclusions . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-14

Warranty Limitations . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-15

Voltage Conversions . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-15

Product Information 1-1

1-2 Product Information

Printer Features

Table 1-1 Printer Features

Features Descriptions

Print Speed 4 ppm (HP LaserJet 5L); 6 ppm (HP LaserJet 6L) Text & Graphics Resolution 300 or 600 dpi Printer Language Enhanced PCL 5 Monthly Usage (pages) 4,000 pages (HP LaserJet 5L); 6,000 pages (HP LaserJet 6L)

Information

Product

Memory:

Standard

Maximum Memory

Capacity Internal Typefaces 26 Scalable Typefaces Standard Interfaces Parallel(Bi-tronics) PowerControl SleepMode Control Panel 3 LEDs

EconoMode (toner saving) Yes

1 Printermemory is optimized with Memory Enhancement technology (MEt). 2

JEDIA (Japanese Electronic Device Industry Association) is a group of DRAM suppliers who have

standardized DRAM and other CMOS products.

1 Mbyte RAM 9 Mbyte total (available in increments of 1, 2, 4, and 8 Mbytes) 5 V JEDIA card

1 Front Panel Button

Paper Capacities and Sizes

Table 1-2 Paper Capacities and Sizes

Features Descriptions

Paper Input Bin Capacity Holds up to 100 sheets of regular weight paper or up to

Paper Output Bin Capacity Holds up to 100 sheets Single Sheet Input Bin 1 Minimum PaperSize 3x5 in.(76 mm x 127 mm) Maximum PaperSize 8.5x14 in.(216 mm x 356 mm)

(70nsec)

10 envelopes

Product Information 1-3

Figure 1-1

Identification

Model and Serial

The model number and serial numbers are listed on identification labels located on the bottom of the printer. The model number is alphanumeric, such as C3941A for the HP LaserJet 5L printer, and C3990A for the HP LaserJet 6L printer.

The serial number contains information about the Country of Origin, the Revision Level, the Production Code, and production number of the printer.

The labels also contain power rating and regulatory information.

HP LaserJet 5L Model and Serial Numbers

1-4 Product Information

Figure 1-2

Information

Product

HP LaserJet 6L Model and Serial Numbers

Product Information 1-5

Specifications

Table 1-3 Performance Specifications

Category Specification

Print Speed*: HP LaserJet 5L Print Speed*: HP LaserJet 6L

Monthly Usage (Duty Cycle): HP LaserJet 5L Monthly Usage (Duty Cycle): HP LaserJet 6L

Life Expectancy of Toner Cartridge (pages)** 2,500 pages @ 5% coverage First Print A4 <23 seconds

* Actual speed depends on data complexity and software handling efficiency. ** Toner cartridge life can be extended by using EconoMode.

Table 1-4 Electrical Specifications

Volts Freq Amps Watts (typical)

120 Vac ± 10% 100 Vac ±10%

220 Vac ± 10% 240 Vac ± 10%

*Minimum recommended circuit capacity for product.

50/60 Hz ± 2Hz 50/60 Hz ± 2Hz

50 Hz ± 2Hz 50 Hz ± 2Hz

4 ppm 6 ppm

4,000 pages 6,000 pages

Letter <23 seconds

3.5 @ 120v* printing = 100 (5L) 150 (6L) SleepMode = 6 (5L) 4 (6L)

1.8 @ 230v printing = 100 (5L) 150 (6L) SleepMode = 6 (5L) 4 (6L)

Table 1-5 Acoustic Emissions

During Printing 5.6 Bels Sound Power Level( per ISO 9296) During Standby & SleepMode

1-6 Product Information

Silent

Figure 1-3

Product Overview

Information

Product

Front/Side Views of the Printer

1.Paper Input Support 7.Front Panel Button 13.Front Output Slot (face-up)

2.Paper Output Support 8.Paper Output Bin

3.Paper Guides 9.Paper Path Lever

4.Error (top) Light 10.Serial and Model Number (under printer)

5.Data (middle) Light 11. Paper Input Bin

6.Ready (bottom) Light 12.Single Sheet Input Slot

Product Information 1-7

Figure 1-4

Front Door Assemblies

14. Paper Release Lever 16.Transfer Roller (do not touch)

15.Toner Cartridge Compartment 17. EP Door

1-8 Product Information

Figure 1-5 I

Information

Product

Back View of the Printer

18.Power Cable Connector 20. Memory Expansion Cover

19.Parallel Cable Connector

Product Information 1-9

Service Approach

Repair of the printer normally begins with the use of the printer’s internal diagnostics in conjunction with the troubleshooting procedures in Chapter 7. Once a faulty part is located, repair is generally accomplished by assembly level replacement of Field Replaceable Units (FRUs). Some mechanical assemblies may be repaired at the subassembly level. PCA component replacement is not supported by Hewlett-Packard. Part numbers for all FRUs are located in Chapter 8 of this manual.

Parts Exchange Program

HP offers remanufactured assemblies for some selected parts. These are identified in Chapter 8 and can be ordered through HP’s Parts Direct Ordering (PDO), or Parts Center Europe (PCE).

Ordering Parts

Field replaceable part numbers are found in Chapter 8 of this manual. Replacement parts may be ordered through HP’s Parts Direct Ordering (PDO), or Parts Center Europe (PCE).

Ordering Consumables

The printer has no consumables other than the toner cartridge, which may be ordered directly from Hewlett-Packard. Refer to Chapter 8 for ordering information.

Ordering Related Documentation

Table 1-6 on the following page lists part numbers and where to order related documentation. Phone numbers for the various sources are:

• Parts Direct Ordering (PDO)

1-800-227-8164 (U.S. only)

• Parts Center Europe (PCE)

(49 7031) 14-2253

• HP’s Distribution Center (HPD)

970-339-7009 (U.S. only)

• URL for HP Access: http://www.hp.com

• URL for Software and Support: http://www.hp.com/cposupport/cpoindex.html

1-10 Product Information

Table 1-6 Related Documentation

Description Part Number PDO PCE HPD

HP LaserJet Family Quick Reference Service Guide

HP LaserJet 5L Printer User’s Manual

HP LaserJet 6L Printer User’s Manual

HP PCL5 Printer Language Technical Reference Information Package

HP LaserJet Printer FamilyPaper Specifications Guide

LaserJet Basic Hardware Training Course 5961-0880 X X HPLJ 5L and 6L Hardware Training Kit C3990+49A-60001

HP LaserJet 6L Printer Service Manual Bundle includes: Service Manual C3990-90991

Paper Specifications Guide 5021-0368 Quick Ref. Pocket Guide5021-0369

HP LaserJet 6L Printer NTSC Kit includes: Box 9211-6385

6L Video Kit Label C3990-00010 6L Combined TestKit C3990-67902 6L Video Tape C3990-99002

HP LaserJet 6L Printer PAL Kit includes: Cardboard Sleeve 5002-0556

VHS-PAL Tape 5010-6306 6L Spine Label C3990-00012 6L Face Label C3990-00013 6L Pal Kit Label C3990-00014

HP LaserJet 6L Combined Test Kit includes: Return Envelopes 5002-0562

Final Exam 5960-6642 6L TestKit Label C3990-00011 6L TestBooks (5 total) C3990-90992

Note: the five Test Books are labeled “A” through “E.” Specific Application Drivers X

5021-0369 X X

C3941-90901 X

C3990-90901 X

5010-3994 X X

5021-0368 X X X

(NTSC)

C3990+49A-60002

(PAL)

C3990-99001 X X

C3990-67901 X X

C3990-67903 X X

C3990-67902 X X

X XX

Information

Product

Product Information 1-11

TechnicalAssistance

Online Services: for 24-hour access to information overyour modem, we suggest these services.

Obtaining Software Utilities and Electronic Information:U.S. and Canada

Asia-Pacific Countries

Australia/NewZealand HP Direct Ordering for

Accessories and Supplies HP Support Assistant

CD-ROM

HP Service Information To locate HP-authorized dealers, call (800) 243-9816 (U.S.);(800) 387-3867 (Canada). HP Service Agreements Call (800) 446-0522 (U.S.); (800) 268-1221 (Canada).

HP FIRST: HP FIRST Fax will deliver detailed troubleshooting information on common software applications and troubleshooting tips

for your HP product. Call from any touch-tone phone and request up to three documents per call. These documents will be sent to the fax of your choice.

Australia Austria Belgium (Dutch) Belgium (French) Canada China Denmark English outside of UK Finland France Germany Hong Kong India Indonesia Italy Japan

WorldWideWeb URL—Printer drivers, updated HP printer software, and product and support information maybe obtained from http://www.hp.com, or in Europe from http://www2.hp.com.In Japan printer drivers may be obtained from ftp://www.jpn.hp.com/drivers/.Korea:www.hp.co.kr.Taiwan: www.hp.com.tw,with a local driver website of www.dds.com.tw.

HP Bulletin Board Service—Our electronic download service providesconvenient access to HP printer drivers, updated HP printer software, product information, and troubleshooting hints. Dial (208) 344-1691 (U.S. and Canada) and set your communication software to N,8,1.European Bulletin Board Service numbers are listed at http://www2.hp.com.Taiwan: (886-2) 923-3233.Korea: HITEL or CHOLIAN (Go HPK).Australia:(613) 9890 0276. New Zealand: (649) 356-3660.

America OnLine—(America OnLine/Bertelsmann available in France,Germany, and UK)—Printer drivers, updated HP printer software, and support documentation are available to help you answer your HP product questions. Use Keyword HP to start your tour.

CompuServe—Printer drivers,updated HP printer software, and interactive sharing of technical information withother members are available on CompuServe’s HP User’sforums (GO HP), or call (800) 524-3388 and ask for representative #51. (CompuServe is also available in the UK, France, Belgium, Switzerland, Germany, and Austria.)

Phone: (970) 339-7009 Mail: Hewlett-Packard Fax: (970) 330-7655 P.O.Box 1754

Fulfill Plus (65) 740-4477 (Singapore, Malaysia, Indonesia, Hong Kong). Call (612) 565-6099.

Call (800) 446-0522 (U.S.) or (800) 387-8164 (Canada).

This support tool offers a comprehensive online information system designedto provide technical and product information onHP products. To subscribe to this quarterly service in the U.S.or Canada, call (800) 457-1762.Fulfill Plus, (65) 740-4477 (Singapore, Malaysia, Indonesia, Hong Kong).

(03) 9272-2627 0660-8128 0800-1-1906 0800-1-7043 (800) 333-1917 (86 10) 6505 5280 800-10453 (31 20) 681-5792 9800-13134 05-905900 0130-810061 (852) 2506-2422 (011) 622-6420 (21) 352-2044 1678-59020 (813) 3335-8622

Korea Malaysia Netherlands New Zealand Norway Philippines Singapore Spain Sweden Switzerland (German) Switzerland (French) Taiwan Thailand United Kingdom United States

Greeley, CO 80632 USA

(02) 769-0543 (03) 298-2478 0800-22-2420 (09) 356 6642 800-11319 (65) 291-7951 (65) 275-7251 900-993123 020-795743 0800 55-1527 0800 55-1526 02-719-5589 (02) 661-3511 0800-960271 (800) 333-1917

1-12 Product Information

Worldwide Support

U.S.and Canada: Customer Support &

Product Repair Assistance (Please refer to the

warranty chapter of this manual for additional product repair information.)

HP provides a free telephone support service during the warranty period.By calling a telephone number listed below, you will be connected to a responsive team waiting to help you. If you require support after your warranty has expired, you can receive support for a fee through the same telephone number.The fee is charged on a per-incident basis.When calling HP please have the following information ready:

• Product name and serial number Date of purchase Description of the problem

Dutch Belgium: 02626 8806 English Ireland: 01 662 5525

French France: 04 50 43 9853

German Germany: 0180 5 25 81 43

Africa/Middle East Argentina Australia Brazil Canada China

Czech Republic Greece Hong Kong Hungary India Indonesia Japan Korea

Netherlands: 020 606 8751 UK: 0171 512 5202

International: 44 171 512 52 02 Belgium: 02 626 8807

Switzerland: 084 880 1111

Austria: 0660 6386

Call (208) 323-2551 Mon-Fri 6 amto 10 pm and Saturday 9 am to 4 pm (Mountain Time) free of charge during the Warranty Period; however, your standard long-distance phone charges still apply. Please have yourserial number ready when calling.

Post-warrantytelephone assistance is available to answer your product questions. Call (900) 555-1500 ($2.50* per minute, U.S.only), or call (800) 999-1148 ($25* per call, Visa or MasterCard, U.S.and Canada) Mon-Fri 7 am to 6 pm and Saturday from 9 am to 3 pm (Mountain Time).Charges begin only when you connect with a support technician.

*Prices subject to change.

European Customer Support Center Language and In-Country Options Available

(41 22) 780-7111 (54 1) 781-4059/69 (03) 9272 8000 (55 11) 709-1444 (208) 323-2551 (8610) 6261-4174; 6261-4175; 6261-4176;6262-5666 (42 2) 471 7321 (30 1) 689 64 11 800-7729 (36 1) 252 4505 (011) 6472366 (21) 350-3408 (31 20) 581-3318 (82 2) 3270-0700;outside Seoul, call 080-999-0700

Open Monday-Friday 8:30-18:00 CET

Norwegian Norway: 22 11 6299

Danish Denmark: 3929 4099 Finnish Finland: 0203 47288 Swedish Sweden: 08 619 2170 Italian Italy: 02 26410350 Spanish Spain: 902 321 123 Portuguese Portugal: 01 441 7199

In-Country Support Numbers

Malaysia Mexico D.F. Mexico Guadalajara Mexico Monterey New Zealand Philippines Poland Portugal Russia Singapore Switzerla nd Taiwan Thailand Turkey

(603) 295-2566 (52 5) 326-4600 (52 3) 669 95 00 (52 83) 378 42 40 (64 9) 356-6640 (63 2) 894-1451 (48 22) 37-5065 (351 1) 301 7330 (7 095) 923-5001 (65) 272-5300 (41 1) 753 7111 (02) 717-9609 (662) 661-4011;661-4012 (90 1) 224-5925

Information

Product

North American Response Center

The North American Response Center (NARC) is available for technical support to assist service technicians. The NARC can be reached at 1-800-544-9976. To access this service, HP resellers must have a valid CZ number.

Product Information 1-13

Warranty

This warranty gives you specific legal rights. You may also have other rights, which may vary from area to area.

Hewlett-Packard warrants the 5L and 6L LaserJet printers against defects in materials and workmanship for a period of one year from the date of purchase by the end user and is not transferable.

During the warranty period, Hewlett-Packard will, at its option, either repair or replace hardware products that prove to be defective.

Should Hewlett-Packard be unable to repair or replace the product within a reasonable amount of time, a refund of the purchase price may be made upon return of the product. To have your printer serviced by Hewlett-Packard, you must make arrangements to have it serviced in the country of purchase.

Warranty Exclusions

The warranty on your HP LaserJet printer shall not apply to defects or damage resulting from:

• Improper or inadequate maintenance by customer.

• Customer-supplied software or interfacing.

• Unauthorized modification or misuse.

• Operation outside of the environmental specifications for the product.

• Operation of nonsupported printing media.

• Duty cycle abuse (see later explanation).

• Operating the printer from a mechanical switchbox without a designated surge

protector.

• Improper site preparation and maintenance.

• Use of non-HP toner cartridges (see explanation) or DRAM (JEDIA) memory

cards.

The use of non-Hewlett-Packard toner cartridges does not affect either the warranty or any maintenance contract purchased from Hewlett-Packard. However, if an HP LaserJet printer failure or printer damage is found to be directly attributable to the use of any non-HP product, the repair will not be covered under the warranty or HP maintenance contract. Hewlett-Packard cannot recommend use of non-HP toner cartridges, either new or remanufactured, because they are not HP products and Hewlett-Packard cannot influence or control their quality.

Operation of the printer beyond the limit of its duty cycle (printing more than the equivalent of 4,000 single-sided pages per month on the HP LaserJet 5L or more than the equivalent of 6,000 single-sided pages per month on the HP LaserJet 6L) shall be deemed printer abuse and all repairs thereafter will be billed on a time and materials basis.

1-14 Product Information

If you are using a mechanical switchbox, ensure that it is equipped with a surge protector. Damage to your printer could occur from the use of unprotected mechanical switchboxes.

The warranty period begins either on the date of delivery or, where the purchase price includes installation by Hewlett-Packard, on the date of installation.

Warranty Limitations

The warranty set forth above is exclusive and no other warranty, whether written or oral, is expressed or implied. Hewlett-Packard specifically disclaims the implied warranties of merchantability and fitness for a particular purpose.

Some areas do not allow limitations on how long an implied warranty lasts, so the preceding limitation or exclusion may not apply to you. However, any implied warranty of merchantability or fitness is limited to the one-year duration of this written warranty.

In no event will Hewlett-Packard or its suppliers be liable to you for any consequential or incidental damages, including any lost profits or lost savings, or for any claim by any party, even if a representative of HP or its suppliers has been advised of the possibility of such damages.

Some areas, states, or provinces do not allow the exclusion or limitation of incidental or consequential damages, so the preceding limitation or exclusion may not apply to you.

Information

Product

Note

Voltage Conversions

HP LaserJet printers are manufactured to different specifications for different countries. Because of these differences, HP does not recommend transporting products sold within one country to another country.

In addition to the 115-220 voltage environment concerns, the country of final destination may have different import and export restrictions, power frequencies, and regulatory requirements.

The HP LaserJet family printers must be serviced by an authorized repair depot or reseller within the country where the printer was originally purchased.

Because of the different specifications and warranty coverage limitations, Hewlett-Packard does not offer a conversion, or support the conversion, of HP LaserJet family printers. We advise those customers planning to transport equipment to different countries to purchase the products in the country of final destination.

Product Information 1-15

1-16 Product Information

Site Requirements

Site Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3

Operating Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3

Printer Space Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4

The HP C3906A/F Toner Cartridge . . . . . . . . . . . . . . . . . . . . . . . 2-5

Storage Conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5

Storing Opened Toner Cartridges . . . . . . . . . . . . . . . . . . . . . . 2-5

Toner Cartridge Handling Suggestions . . . . . . . . . . . . . . . . . . . . 2-6

Site Requirements 2 -1

2 -2 Site Requirements

Site Requirements

Operating Environment

The environmental requirements listed in the table below must be maintained to ensure the proper operation of this printer.

Table 2-1 Environmental Requirements

LaserJet 5L/6L & Cartridge Operating Storage

Temperature 50 to 90.5° F (10 to 32.5° C) 32 to 104° F (0 to 40° C)

Humidity 20 to 80% RH

(with no condensation)

Consider the following points before installing the printer:

10 to 80% RH (with no condensation)

• Install in a well-ventilated, dust-free area.

• Install on a hard, flat and continuous surface, with all four printer feet level. Do

not install on carpet or other soft surfaces.

• Ensure adequate power is supplied. Printer power requirements are listed under

“Specifications,” in Chapter 1. Uninterruptible power supplies (UPS) should not be used with this printer.

• Install away from direct sunlight, open flames, or ammonia fumes. If the printer

is placed near a window, make sure the window has a curtain or blind to block any direct sunlight.

• Install with enough space around the printer for proper access and ventilation.

(See Figure 2-1.)

Site

Requirements

• Install printer away from the direct flow of exhaust from air ventilation systems.

Site Requirements 2 -3

Figure 2-1

Printer Space Requirements

Table 2-2 Printer Dimensions

Width 13.2 in.(335.5 mm) Depth 12.3 in.(311.2 mm) Height (storage)

(operational) Weight (with toner cartridge) 15.9 lbs.(7.2 kg) Toner cartridge weight** 1.5 lbs.(.7 kg)

* With letter input assembly extended. ** Some quantity of toner will reside in the waste toner area of a toner cartridge when the toner

supply is exhausted. Therefore, using toner cartridge weight may be an unreliable indication of remaining toner supply.

2 -4 Site Requirements

Description Dimension

8.9 in.(227.5 mm)

14.6 in.(372.7 mm)*

The HP C3906A/F Toner Cartridge

Toner cartridges contain components that are sensitive to light, temperature, and humidity. Follow the recommendations in this section to ensure the highest quality and longest life of HP toner cartridges.

Keep the printer within the following environmental conditions for optimum performance.

Storage Conditions

The toner cartridge is affected by its environment. Packaging protects the toner cartridge from light and increases its storage life. It is important to store the cartridge in its original packaging until the cartridge is ready to be installed in the printer.

When storing the toner cartridge in a warehouse or work area, make sure the storage place meets the conditions specified in Table 2-1.

Storing Opened Toner Cartridges

Because the cartridge does not have a shutter to cover the laser beam access slot, it should be kept inside the printer until empty. Toner cartridges which have had the toner sealing tape removed are also more vulnerable to environmental extremes (such as high humidity).

If the toner cartridge must be removed from the printer, always store the cartridge:

• Inside the protective bag in which it was originally packaged.

• In a dark cabinet, away from direct sunlight.

• Correct side up and in a horizontal position (not standing on end).

• At a temperature between 32° to 104° F (0° and 40° C).

• Away from ammonia or other organic solvent fumes.

Site

Requirements

Caution

Note The C3906F toner cartridge is designed specifically for use in the environmental

Never ship the printer with a toner cartridge installed. Excessive vibration during shipping can cause toner to leak, contaminating the printer. Never expose the toner cartridge to direct sunlight or to room light for more than a few minutes. Bright light and direct sunlight can permanently damage a toner cartridge.

conditions of the Asia Pacific region and is only available in that region.

Site Requirements 2 -5

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Hp 6L User Manual

Conventions

Chapter Descriptions

List of Figures

List of T a bles

Product Information

Contents

Site Requirements

Contents

Site Requirements 2 -3