HP 5L, C3941A User Manual

Service Manual

HP LaserJet 5L (C3941A)

Publication number C3941-90987

First edition, September 1995

Warranty

The information contained in this document is subject to change without notice.

Hewlett-Packard makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties or merchantability and fitness for a particular purpose.

Hewlett-Packard shall not be liable for errors contained herein or for incidental or consequential damaged in connection with the furnishing, performance, or use of this material.

WARNING

Electrical Shock Hazard To avoid electrical shock, use

only supplied power cords and connect only to properly grounded (3-hole) wall outlets.

Hewlett-Packard Company 11311 Chinden Boulevard Boise, Idaho 83714

Conventions

This manual uses the following conv entions:

Color is used to emphasize items which are important to the material under

discussion. The names of major printer parts and assemblies are CAPITALIZED. Bold is used for emphasis, particularly in situations where italic type would be

confusing. Italic type is used to indicate related documents or emphasis.

Note

Caution

WARNING!

Notes contain important information set off from the text.

Caution messages alert you to the possibility of damage to equipment or loss of data.

Warning messages alert you to the possibility of personal injury.

iii

Chapter Descriptions

1 Product Information

Orientation to the printer, as well as the service and repair philosophy, is discussed. Information on obtaining assistance and warranty is also here.

2 Site Requirements

Here are recommendations pertaining to installation requirements.

3 Operating Overview

This chapter has detailed information about the Control Panel. Sample self tests and printer reset information are also included.

4 Maintenance

Turn to this chapter for information about printer cleaning and care.

5 Functional Overview

Here you will find the basic theory-of-operation information required to understand the various printer systems and how they function together.

6 Removal and Replacement

This chapter contains the step-by-step procedures for replacing printer field replaceable units (FRUs). Assemblies are grouped by location in the printer.

7 Troubleshooting

Diagnose printer problems here. A preliminary troubleshooting table is followed by error messages, image defect samples, and diagnostic tools.

8 Parts and Diagrams

Look here to find any field replaceable unit (FRU) in the printer. Exploded view drawings are accompanied by complete part number tables.

A Parts Index

All parts are sorted and cross-referenced here by part number and name.

B Regulatory Information

Here are required statements regarding RFI and laser safety.

Subject Index

Use the subject index to quickly locate any information in the manual.

List of Figures

Figure 1-1 HP LaserJet 5L Model and Serial Numbers . . . . . . . . . . . 1-4

Figure 1-2 Front/Side Views of the Printer . . . . . . . . . . . . . . . . . . 1-6

Figure 1-3 Front Door Assemblies . . . . . . . . . . . . . . . . . . . . . . 1-7

Figure 1-4 Back View of the Printer . . . . . . . . . . . . . . . . . . . . . 1-8

Figure 2-1 Printer Space Requirements . . . . . . . . . . . . . . . . . . . 2-4

Figure 2-2 Toner Cartridge Distribution . . . . . . . . . . . . . . . . . . . 2-6

Figure 3-1 Host-Based Printer Settings Options . . . . . . . . . . . . . . . 3-6

Figure 3-2 Host-Based Printing Status . . . . . . . . . . . . . . . . . . . . 3-7

Figure 3-3 PCL Printer Settings Options . . . . . . . . . . . . . . . . . . . 3-8

Figure 3-4 PCL Printing Status . . . . . . . . . . . . . . . . . . . . . . . 3-9

Figure 3-5 Self-test Page . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-14

Figure 3-6 Engine Test Button . . . . . . . . . . . . . . . . . . . . . . . . 3-16

Figure 4-1 Five Percent Text Coverage . . . . . . . . . . . . . . . . . . . 4-4

Figure 4-2 Static Eliminator Teeth . . . . . . . . . . . . . . . . . . . . . . 4-8

Figure 5-1 Printer Functional Block Diagram . . . . . . . . . . . . . . . . 5-3

Figure 5-2 DC Controller Loads . . . . . . . . . . . . . . . . . . . . . . . 5-4

Figure 5-3 EconoMode vs Normal Mode . . . . . . . . . . . . . . . . . . 5-10

Figure 5-4 Image Formation Block Diagram . . . . . . . . . . . . . . . . 5-12

Figure 5-5 Simplified Paper Path . . . . . . . . . . . . . . . . . . . . . . . 5-16

Figure 5-6 Solenoid and Sensors . . . . . . . . . . . . . . . . . . . . . . . 5-17

Figure 5-7 General Timing Diagram . . . . . . . . . . . . . . . . . . . . . 5-20

Figure 6-1 Phillips and Posidriv screwdrivers . . . . . . . . . . . . . . . . 6-4

Figure 6-2 Back Cover Removal (1 of 2) . . . . . . . . . . . . . . . . . . 6-6

Figure 6-3 Back Cover Removal (2 of 2) . . . . . . . . . . . . . . . . . . 6-7

Figure 6-4 EP Door Assembly Remo val . . . . . . . . . . . . . . . . . . . 6-8

Figure 6-5 Memory Door Removal . . . . . . . . . . . . . . . . . . . . . 6-9

Figure 6-6 Main Cover and Paper Input Assembly Removal . . . . . . . . 6-10

Figure 6-7 Control Panel Removal . . . . . . . . . . . . . . . . . . . . . . 6-11

Figure 6-8 Exit Roller Removal . . . . . . . . . . . . . . . . . . . . . . . 6-12

Figure 6-9 Delivery Assembly Removal (1 of 2) . . . . . . . . . . . . . . 6-13

Figure 6-10 Delivery Assembly Removal (2 of 2) . . . . . . . . . . . . . . 6-14

Figure 6-11 Fuser Pressure Plate Remov al . . . . . . . . . . . . . . . . . . 6-15

Figure 6-12 Fuser Pressure Plate Replacement . . . . . . . . . . . . . . . . 6-16

Figure 6-13 Heating Element Removal (1 of 3) . . . . . . . . . . . . . . . . 6-17

Figure 6-14 Heating Element Removal (2 of 3) . . . . . . . . . . . . . . . . 6-18

Figure 6-15 Heating Element Removal (3 of 3) . . . . . . . . . . . . . . . . 6-19

Figure 6-16 Pressure Roller Removal . . . . . . . . . . . . . . . . . . . . . 6-20

Figure 6-17 Face-Up/Face-Down Lever Replacement . . . . . . . . . . . . 6-21

Figure 6-18 Fuser Exit Roller Removal . . . . . . . . . . . . . . . . . . . . 6-22

Figure 6-19 Paper Exit Sensor Flag Replacement . . . . . . . . . . . . . . . 6-23

Figure 6-20 Laser/Scanner Assembly Removal . . . . . . . . . . . . . . . . 6-24

Figure 6-21 Solenoid Removal (1 of 2) . . . . . . . . . . . . . . . . . . . . 6-25

Figure 6-22 Solenoid Removal (2 of 2) . . . . . . . . . . . . . . . . . . . . 6-26

Figure 6-23 Pickup Roller Assembly Removal (1 of 2) . . . . . . . . . . . 6-27

Figure 6-24 Pickup Roller Assembly Removal (2 of 2) . . . . . . . . . . . 6-28

Figure 6-25 Paper Pickup Roller Assembly Replacement (Inside/Front Vie w) 6-29

Figure 6-26 Paper Feed Frame Removal . . . . . . . . . . . . . . . . . . . 6-30

Figure 6-27 Paper Feed Frame Removal (1 of 2) . . . . . . . . . . . . . . . 6-31

Figure 6-28 Paper Feed Frame Removal (2 of 2) . . . . . . . . . . . . . . . 6-32

Figure 6-29 Transfer Roller Guide & Transfer Roller Removal

(Inside/Back View) . . . . . . . . . . . . . . . . . . . . . . . . 6-33

Figure 6-30 Kick Plate Removal . . . . . . . . . . . . . . . . . . . . . . . 6-34

Figure 6-31 Kick Plate Spring Replacement . . . . . . . . . . . . . . . . . 6-35

Figure 6-32 Separation Pad Removal . . . . . . . . . . . . . . . . . . . . . 6-36

Figure 6-33 Subpad Removal . . . . . . . . . . . . . . . . . . . . . . . . . 6-37

Figure 6-34 Feed Assembly Removal (1 of 3) . . . . . . . . . . . . . . . . 6-38

Figure 6-35 Feed Assembly Removal (2 of 3) . . . . . . . . . . . . . . . . 6-39

Figure 6-36 Feed Assembly Removal (3 of 3) . . . . . . . . . . . . . . . . 6-40

Figure 6-37 Memory Door Guide Removal . . . . . . . . . . . . . . . . . . 6-41

Figure 6-38 Motor Removal . . . . . . . . . . . . . . . . . . . . . . . . . . 6-42

Figure 6-39 DC Controller Removal (1 of 3) . . . . . . . . . . . . . . . . . 6-43

Figure 6-40 DC Controller Removal (2 of 3) . . . . . . . . . . . . . . . . . 6-44

Figure 6-41 DC Controller Removal (3 of 3) . . . . . . . . . . . . . . . . . 6-45

Figure 6-42 Formatter Board Removal . . . . . . . . . . . . . . . . . . . . 6-46

Figure 7-1 Paper Path and Components . . . . . . . . . . . . . . . . . . . . 7-5

Figure 7-2 DC Controller PCA Components . . . . . . . . . . . . . . . . . 7-6

Figure 7-3 Heating Element Resistance Check . . . . . . . . . . . . . . . 7-11

Figure 7-4 Engine Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-21

Figure 7-5 Toner Cartridge High Voltage Connection Points (1 of 2) . . . 7-24

Figure 7-6 Toner Cartridge High Voltage Connection Points (2 of 2) . . . . 7-25

Figure 7-7 Overriding PS204 . . . . . . . . . . . . . . . . . . . . . . . . 7-27

Figure 7-8 Repetitive Image Defect Ruler . . . . . . . . . . . . . . . . . . 7-28

Figure 7-9 Repetitive Image Defect Ruler . . . . . . . . . . . . . . . . . . 7-29

Figure 8-1 Major Assembly Locations . . . . . . . . . . . . . . . . . . . . 8-7

Figure 8-2 Covers and Doors . . . . . . . . . . . . . . . . . . . . . . . . . 8-8

Figure 8-3 Internal Components (1 of 3) . . . . . . . . . . . . . . . . . . 8-10

Figure 8-4 Internal Components (2 of 3) . . . . . . . . . . . . . . . . . . 8-12

Figure 8-5 Internal Components (3 of 3) . . . . . . . . . . . . . . . . . . 8-14

Figure 8-6 DC Controller/Formatter and Cables . . . . . . . . . . . . . . 8-16

Figure 8-7 Pickup Roller Assembly . . . . . . . . . . . . . . . . . . . . . 8-18

Figure 8-8 Feed Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . 8-20

Figure 8-9 Separation Guide Assembly . . . . . . . . . . . . . . . . . . . 8-22

Figure 8-10 Delivery Assembly . . . . . . . . . . . . . . . . . . . . . . . . 8-24

Figure B-1 VCCI Statement (Japan) . . . . . . . . . . . . . . . . . . . . . B-4

List of Tables

Table 1-1 Printer Features . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3

Table 1-2 Paper Capacities and Sizes . . . . . . . . . . . . . . . . . . . . 1-3

Table 1-3 Performance Specifications . . . . . . . . . . . . . . . . . . . 1-5

Table 1-4 Electrical Specifications . . . . . . . . . . . . . . . . . . . . . 1-5

Table 1-5 Acoustic Emissions . . . . . . . . . . . . . . . . . . . . . . . . 1-5

Table 1-6 Related Documentation . . . . . . . . . . . . . . . . . . . . . . 1-10

Table 2-1 Environmental Requirements . . . . . . . . . . . . . . . . . . 2-3

Table 2-2 Printer Dimensions . . . . . . . . . . . . . . . . . . . . . . . . 2-4

Table 3-1 Indicator Lights (1 of 2) . . . . . . . . . . . . . . . . . . . . . 3-11

Table 3-1 Indicator Lights (Continued 2 of 2) . . . . . . . . . . . . . . . 3-12

Table 3-2 Front Panel Button Usage . . . . . . . . . . . . . . . . . . . . 3-13

Table 4-1 Life Expectancy of Consumables . . . . . . . . . . . . . . . . 4-3

Table 4-2 Cleaning Printer Components . . . . . . . . . . . . . . . . . . 4-7

Table 5-1 Solenoid and Photosensors . . . . . . . . . . . . . . . . . . . . 5-17

Table 5-2 Printer Timing . . . . . . . . . . . . . . . . . . . . . . . . . . 5-19

Table 7-1 Printer Status Messages (1 of 2) . . . . . . . . . . . . . . . . . 7-8

Table 7-2 Printer Status Messages (Continued 2 of 2) . . . . . . . . . . . 7-9

Table 7-3 Unclearable Error . . . . . . . . . . . . . . . . . . . . . . . . . 7-9

Table 7-4 Service and Error Messages (1 of 3) . . . . . . . . . . . . . . . 7-10

Table 7-4 Service and Error Messages (Continued 2 of 3 ) . . . . . . . . . 7-11

Table 7-4 Service and Error Messages (Continued 3 of 3) . . . . . . . . . 7-12

Table 7-5 High-Voltage Power Supply Check . . . . . . . . . . . . . . . 7-24

Table 7-6 Paper Curl Troubleshooting . . . . . . . . . . . . . . . . . . . 7-26

Table 7-7 Cable Pinouts . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-30

Table 7-8 Cable Pinouts . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-31

Table 8-1 Accessories and Supplies . . . . . . . . . . . . . . . . . . . . . 8-5

Table 8-2 Common Fasteners Used in the Printer . . . . . . . . . . . . . 8-6

Table 8-3 Covers and Doors . . . . . . . . . . . . . . . . . . . . . . . . . 8-9

Table 8-4 Internal Components (1 of 3) . . . . . . . . . . . . . . . . . . . 8-11

Table 8-5 Internal Components (2 of 3) . . . . . . . . . . . . . . . . . . . 8-13

Table 8-5 Internal Components (3 of 3) . . . . . . . . . . . . . . . . . . . 8-15

Table 8-6 ECU Case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-17

Table A-1 Alphabetical Parts List . . . . . . . . . . . . . . . . . . . . . . A-2

Table A-2 Numerical Parts Index . . . . . . . . . . . . . . . . . . . . . . A-6

vii

viii

Product Information

Contents

Printer Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3

Paper Capacities and Sizes . . . . . . . . . . . . . . . . . . . . . . . . . 1-3

Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4

Model and Serial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5

Product Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6

Front/Side Views of the Printer . . . . . . . . . . . . . . . . . . . . . . . 1-6

Front Door Assemblies . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7

Back View of the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8

Service Approach . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-9

Parts Exchange Program . . . . . . . . . . . . . . . . . . . . . . . . . . 1-9

Ordering Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-9

Ordering Consumables . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-9

Ordering Related Documentation . . . . . . . . . . . . . . . . . . . . . . 1-9

Technical Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-11

HP ASAP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-11

HP AUDIO-TIPS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-11

HP FIRST . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-11

HP CompuServe Forum . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-11

Customer Information Centers (North America Only) . . . . . . . . . . . 1-12

Customer Support Center (Assist Line) . . . . . . . . . . . . . . . . . . . 1-12

North American Response Center . . . . . . . . . . . . . . . . . . . . . . 1-12

Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-13

Warranty Exclusions . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-13

Warranty Limitations . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-14

Voltage Conversions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-14

Product Information 1-1

1-2 Product Information

Printer Features

Table 1-1 Printer Features

Features HP LaserJet 5L

Print Speed 4 ppm Text & Graphics Resolution 300 or 600 dpi Printer Language Enhanced PCL 5 Monthly Usage (pages) 4,000 pages Memory:

Standard Maximum Memory Capacity

Internal T ypef aces 26 Scalable T ypef aces Standard Interfaces Parallel (Bi-tronics) Power Control SleepMode Control Panel 3 LEDs

EconoMode (toner saving) Yes

1 Printer memory is optimized with Memory Enhancement technology (MEt). 2

JEDIA (Japanese Electronic Device Industry Association) is a group of DRAM suppliers who have

standardized DRAM and other CMOS products.

1 Mbyte RAM 9 Mbyte total (available in increments of 1, 2, 4, and 8 Mbytes) 5 V JEDIA card

1 Front Panel Button

(70nsec)

(C3941A)

Paper Capacities and Sizes

Table 1-2 Paper Capacities and Sizes

Feature HP LaserJet 5L

Paper Input Bin Capacity 100 Paper Output Bin Capacity 100 Single Sheet Input Bin 1 Minimum Paper Size 3x5 in. (76 mm x 127 mm) Maximum Paper Size 8.5x14 in. (216 mm x 356 mm)

(C3941A)

Product Information 1-3

Figure 1-1

Identification

Model and Serial

The model number and serial numbers are listed on identification labels located on the bottom of the printer. The model number is alphanumeric, such as C3941A for the HP LaserJet 5L printer.

The serial number contains information about the Country of Origin, the Revision Level, the Production Code, and production number of the printer.

The rear labels also contain power rating and regulatory information as shown in Figure 1-1.

MODEL #

C3941A

SERIAL#

POWERRATING:

100-120V 50-60Hz, 2.0A

LISTED I.T.E. 660F

65935

Complies with Canadian EMC Class B requirements.

Conforme à la classe B des normes canadiennes de compatibilité électromagnétiques «CEM

LICENSED UNDER ONE OR MORE OF THE FOLLOWING U.S. PATENTS

4,120,583 4,121,284 4,371,923 4,396,976

This product conforms with CDRH radiation performance standard 21 CFR chapter 1, sub-chapter J.

4,435,732 4,471,385 4,532,182 4,672,457

VA1

« .

4,686,622 4,739,396 4,825,364 4,829,419

127V

60Hz, 2.5A

MANUFACTURED:

4,896,260 4,942,516

This device complies with Part 15 of the FCC Rules. Operation

FCC ID:

Made in U.S.A.

RS5-8532

B94C3941A

HEWLETT-PACKARD BOISE PRINTER DIVISION 11311 CHINDEN BLVD. BOISE,IDAHO 83714U.S.A.

MODEL #

C3941A

SERIAL#

POWERRATING:

220-240V 50Hz, 1.0A

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

This product conforms with CDRH radiation performance standard 21 CFR chapter 1, sub-chapter J.

geprüfte Sicherheit

Apparaten skall anslutas till jordat uttag när den ansluts till ett nätverk

Made in U.S.A.

RS5-8536

CLASS 1 LASER PRODUCT LASER KLASSE 1 APPAREIL ARAYONNEMENT LASER DE CLASSE 1

APPARECCHIO LASER DI CLASSE 1 PRODUCTO LASER DE CLASE1 APARELHO A LASER DE CLASSE1 EN608251991

LICENSED UNDER ONE OR MORE

4,120,583

4,686,622

4,435,732

OF THE FOLLOWINGU.S. PATENTS

4,121,284

4,739,396

4,471,385

4,371,923

4,825,364

4,532,182

4,396,976

4,829,419

4,672,457

MANUFACTURED:

HEWLETT-PACKARD BOISE PRINTER DIVISION 11311 CHINDEN BLVD. BOISE,IDAHO 83714U.S.A.

4,896,260 4,942,516

HP LaserJet 5L Model and Serial Numbers

1-4 Product Information

Specifications

Table 1-3 Performance Specifications

Category Specification

Print Speed* 4 ppm Monthly Usage (Duty Cycle) 4,000 pages Life Expectancy of Toner Cartridge (pages)** 2,500 pages @ 5% coverage First Print A4 <23 seconds

* Actual speed depends on data complexity and software handling efficiency. ** Toner cartridge life can be extended by using EconoMode.

Table 1-4 Electrical Specifications

Volts Freq Amps Watts (typical)

120 Vac ± 10% 100 Vac ± 10%

220 Vac ± 10% 240 Vac ± 10%

*Minimum recommended circuit capacity for product.

50/60 Hz ± 2 Hz 50/60 Hz ± 2 Hz

50 Hz ± 2 Hz 50 Hz ± 2 Hz

Letter <23 seconds

3.5 @ 120v* printing = 100 SleepMode = 6

1.8 @ 230v printing = 100 SleepMode = 6

Table 1-5 Acoustic Emissions

During Printing 5.5 Bels Sound Power Level ( per ISO 9296) During Standby & SleepMode

Silent

Product Information 1-5

Figure 1-2

Product Overview

Front/Side Views of the Printer

1. Paper Input Support 7. Front Panel Button 13. Front Output Slot (face-up)

2. Paper Output Support 8. Paper Output Bin

3. Paper Guides 9. Paper Path Lever

4. Error (top) Light 10. Serial and Model Number (under printer)

5. Data (middle) Light 11. Paper Input Bin

6. Ready (bottom) Light 12. Single Sheet Input Slot

1-6 Product Information

Figure 1-3

Front Door Assemblies

14. Paper Release Lever 16. Transfer Roller

15. Toner Cartridge Compartment 17. EP Door

Product Information 1-7

Figure 1-4 I

Back View of the Printer

18. Power Cable Connector 20. Memory Expansion Cover

19. Parallel Cable Connector

1-8 Product Information

Service Appr oach

Repair of the printer normally begins with the use of the printer’ s internal diagnostics in conjunction with the troubleshooting procedures in Chapter 7. Once a faulty part is located, repair is generally accomplished by assembly level replacement of Field Replaceable Units (FRUs). Some mechanical assemblies may be repaired at the subassembly level. PCA component replacement is not supported by Hewlett-Packard. Part numbers for all FRUs are located in Chapter 8 of this manual.

Parts Exchange Program

HP offers remanufactured assembles for some selected parts. These are identified in Chapter 8 and can be ordered through HP’s P arts Direct Ordering, or Parts Center Europe (PCE).

Ordering Parts

Field replaceable part numbers are found in Chapter 8 of this manual. Replacement parts may be ordered from HP’s Service Materials Organization (SMO Parts Direct Ordering), or Support Materials Europe (SME).

Ordering Consumables

The printer has no consumables other than the toner cartridge, which may be ordered directly from Hewlett-Packard. Refer to Chapter 8 for ordering information.

Ordering Related Documentation

Table 1-6 on the following page lists part numbers and where to order related documentation. Phone numbers for the various sources are:

•• PDO (Parts Direct Ordering)

1-800-227-8164 (U.S. only)

•• HP’s Distribution Center (HPD)

970-339-7009 (U.S. only)

•• SME

Product Information 1-9

Table 1-6 Related Documentation

Description Part Number SMO SME HPD

HP LaserJet Family Quick Reference Service Guide 5010-3991 X X HP LaserJet 5L Printer

User’s Manual HP PCL5 Printer Language Technical

Reference Information Package

HP LaserJet Printer Family Paper Specifications

LaserJet Basic Hardware Training Course 5961-0880 X X HPLJ 5L Hardware Training Kit C3941+49A-60001

Specific Application Drivers X

Guide

Print Utilities

HP provides several utilities for enhancing use of the LaserJet printers in MS-DOS and Windows environments. More information on specific utilities is included with each of the drivers listed in Table 1-6.

C3941-90901 X

5010-3994 X X

5010-3990 X X X

(NTSC)

C3941+49A-60002

(PAL)

X XX

1-10 Product Information

Technical Assistance

HP ASAP

HP ASAP (Automated Support Access Program) provides free user technical support information 24 hours a day, 7 days a week. The ASAP system includes HP AUDIO-TIPS and HP FIRST, both explained below. The ASAP service requires a touchtone phone.

HP A UDIO-TIPS

HP AUDIO-TIPS is an interactive voice response system providing prerecorded answers to the most frequently asked questions by HP LaserJet printer users. Helpful “System Maps” to the HP AUDIO-TIPS recordings are a vailable by fax through HP FIRST.

HP FIRST

HP FIRST (Fax Information Retrieval Support Technology) is a phone-in fax service providing technical information for HP LaserJet users as well as service personnel. Receiving a fax requires a group-3 facsimile machine or fax card. Service related information includes:

•• Service Notes (HP Authorized dealers)

•• Application Notes

•• Product Data Sheets

•• Material Safety Data Sheets (MSDS)

•• Typeface and accessory information

•• Printer support software information

•• Toner information

•• Driver request form and Software Matrix.

HP FIRST (U.S. only)

Call the HP ASAP system (1-800-333-1917) and follow the voice prompts to enter HP FIRST.

HP CompuServe Forum

CompuServe members can download a variety of support materials including product data sheets, software application notes, and printer drivers for many popular software applications. Members may also post and reply to questions in an interactive format. To access the HP Forum, type GO HP at any prompt. For more information, or to join CompuServe, call 1-800-524-3388.

Product Information 1-11

Customer Information Centers (North America Only)

For presales information, contact the nearest Hewlett-Packard Customer Information Center, 1-800-752-0900 in North America.

Customer Support Center (Assist Line)

The HP Customer Support Center, (208-323-2551) is available to answer technical questions regarding setup, configuration, installation, and operation of HP printers in the PC and Macintosh environments. The CSC Assist line is av ailable weekdays from 6 AM to 6 PM and Saturdays 9 AM to 4 PM Mountain Time.

Questions relating to operating systems such as MS-DOS and UNIX, your network configuration, or network operating system cannot be answered by the Center and should be referred to your authorized reseller.

North American Response Center

The North American Response Center (NARC) is available for technical support to assist service technicians. The NARC can be reached at 1-800-544-9976. To access this service, HP resellers must have a valid CZ number.

1-12 Product Information

Warranty

This warranty gives you specific legal rights. You may also have other rights, which may vary from area to area.

Hewlett-Packard warrants the 5L LaserJet printer against defects in materials and workmanship for a period of one year from the date of purchase by the end user and is not transferable.

During the warranty period, Hewlett-Packard will, at its option, either repair or replace hardware products that prove to be defective.

Should Hewlett-Packard be unable to repair or replace the product within a reasonable amount of time, a refund of the purchase price may be made upon return of the product. To have your printer serviced by Hewlett-Packard, you must make arrangements to have it serviced in the country of purchase.

Warranty Exclusions

The warranty on your HP LaserJet printer shall not apply to defects or damage resulting from:

•• Improper or inadequate maintenance by customer.

•• Customer-supplied software or interfacing.

•• Unauthorized modification or misuse.

•• Operation outside of the environmental specifications for the product.

•• Operation of nonsupported printing media.

•• Duty cycle abuse (see later explanation).

•• Operating the printer from a mechanical switchbox without a designated surge

protector.

•• Improper site preparation and maintenance.

•• Use of non-HP toner cartridges (see explanation) or DRAM (JEDIA) memory

cards.

The use of non-Hewlett-Packard toner cartridges does not affect either the warranty or any maintenance contract purchased from Hewlett-Packard. However, if an HP LaserJet printer failure or printer damage is found to be directly attributable to the use of any non-HP product, the repair will not be covered under the warranty or HP maintenance contract. Hewlett-Packard cannot recommend use of non-HP toner cartridges, either new or remanufactured, because they are not HP products and Hewlett-Packard cannot influence or control their quality.

Operation of the printer beyond the limit of its duty cycle (printing more than the equivalent of 4,000 single-sided pages per month) shall be deemed printer abuse and all repairs thereafter will be billed on a time and materials basis.

Product Information 1-13

If you are using a mechanical switchbox, ensure that it is equipped with a surge protector. Damage to your printer could occur from the use of unprotected mechanical switchboxes.

The warranty period begins either on the date of delivery or, where the purchase price includes installation by Hewlett-Packard, on the date of installation.

Warranty Limitations

The warranty set forth above is exclusi ve and no other warranty, whether written or oral, is expressed or implied. Hewlett-Packard specifically disclaims the implied warranties of merchantability and fitness for a particular purpose.

Some areas do not allow limitations on how long an implied warranty lasts, so the preceding limitation or exclusion may not apply to you. Howe ver, any implied warranty of merchantability or fitness is limited to the one-year duration of this written warranty.

In no event will Hewlett-Packard or its suppliers be liable to you for any consequential or incidental damages, including any lost profits or lost savings, or for any claim by any party, even if a representative of HP or its suppliers has been advised of the possibility of such damages.

Some areas, states, or provinces do not allow the exclusion or limitation of incidental or consequential damages, so the preceding limitation or exclusion may not apply to you.

Voltage Conversions

HP LaserJet printers are manufactured to different specifications for different countries. Because of these differences, HP does not recommend transporting products sold within one country to another country.

In addition to the 115-220 voltage environment concerns, the country of final destination may have different import and export restrictions, power frequencies, and regulatory requirements.

Note

1-14 Product Information

The HP LaserJet family printers must be serviced by an authorized repair depot or reseller within the country where the printer was originally purchased.

Because of the different specifications and warranty coverage limitations, Hewlett-Packard does not offer a conversion, or support the conversion, of HP LaserJet family printers. We advise those customers planning to transport equipment to different countries to purchase the products in the country of final destination.

Site Requirements

Contents

Site Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3

Operating Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3

Printer Space Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4

The HP C3906A Toner Cartridge . . . . . . . . . . . . . . . . . . . . . . . 2-5

Storage Conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5

Storing Opened Toner Cartridges . . . . . . . . . . . . . . . . . . . . . . 2-5

Toner Cartridge Handling Suggestions . . . . . . . . . . . . . . . . . . . 2-5

Site Requirements 2 -1

2 -2 Site Requirements

Site Requirements

Operating Environment

The environmental requirements listed in the table below must be maintained to ensure the proper operation of this printer.

Table 2-1 Environmental Requirements

LaserJet 5L & Cartridge Operating Storage

Temperature 50 to 90.5° F (10 to 32.5° C) 32 to 104° F (0 to 40° C)

Humidity 20 to 80% RH

(with no condensation)

Consider the following points before installing the printer:

10 to 80% RH (with no condensation)

•• Install in a well-ventilated, dust-free area.

•• Install on a hard, flat and continuous surface, with all four printer feet level. Do

not install on carpet or other soft surfaces.

•• Ensure adequate power is supplied. Printer power requirements are listed under

“Specifications,” in Chapter 1.

•• Install away from direct sunlight, open flames, or ammonia fumes. If the printer

is placed near a window, make sure the window has a curtain or blind to block any direct sunlight.

•• Install with enough space around the printer for proper access and ventilation.

(See Figure 2-1.)

•• Install printer away from the direct flow of exhaust from air ventilation systems.

Site Requirements 2 -3

Figure 2-1

Printer Space Requirements

Table 2-2 Printer Dimensions

Width 13.2 in. (335.5 mm) Depth 12.3 in. (311.2 mm) Height (storage)

(operational) Weight (with toner cartridge) 15.9 lbs. (7.2 kg) Toner cartridge weight** 1.5 lbs. (.7 kg)

* With letter input assembly extended. ** Some quantity of toner will reside in the waste toner area of a toner cartridge when the toner

supply is exhausted. Therefore, using toner cartridge weight may be an unreliable indication of remaining toner supply.

2 -4 Site Requirements

Description Dimension

8.9 in. (227.5 mm)

14.6 in. (372.7 mm)*

The HP C3906A Toner Cartridge

Toner cartridges contain components that are sensitive to light, temperature, and humidity . Follow the recommendations in this section to ensure the highest quality and longest life of HP toner cartridges.

Keep the printer within the following environmental conditions for optimum performance.

Storage Conditions

The toner cartridge is affected by its environment. Packaging protects the toner cartridge from light and increases its storage life. It is important to store the cartridge in its original packaging until the cartridge is ready to be installed in the printer.

When storing the toner cartridge in a warehouse or work area, make sure the storage place meets the conditions specified in Table 2-1.

Storing Opened Toner Cartridges

Because the cartridge does not have a shutter to cover the laser beam access slot, it should be kept inside the printer until empty. Toner cartridges which ha ve had the toner sealing tape removed are also more vulnerable to environmental extremes (such as high humidity).

Caution

If the toner cartridge must be removed from the printer, al ways store the cartridge:

•• Inside the protective bag in which it was originally packaged.

•• In a dark cabinet, away from direct sunlight.

•• Correct side up and in a horizontal position (not standing on end).

•• At a temperature between 32° to 104° F (0° and 40° C) .

•• Away from ammonia or other organic solvent fumes.

Never ship the printer with a toner cartridge installed. Excessive vibration during shipping can cause toner to leak, contaminating the printer. Never expose the toner cartridge to direct sunlight or to room light for more than a few minutes. Bright light and direct sunlight can permanently damage a toner cartridge.

Site Requirements 2 -5

Figure 2-2

Toner Cartridge Handling Suggestions

•• Before installing a cartridge, distribute the toner evenly by rotating the cartridge

back and forth five to six times. (See Figure 2-2.) Repeat this action when toner begins to run low.

TonerCartridge C3906A

Toner Cartridge Distribution

•• Do not touch the surface of the photosensitive drum in the cartridge. Protect the

drum from light and contamination.

•• Do not expose the cartridge to unnecessary vibrations or shock.

•• Do not expose the photosensitive drum to strong light. White areas on the page may

indicate that the drum has been exposed to light for too long. If white areas appear, stop the printer and wait a few minutes. This process should eliminate most defective images. If not, the toner may be placed in a dark environment for an extended period of time, which may restore some life to the drum.

•• Never manually rotate the drum, especially in the reverse directions; internal

damage and toner spills may result.

•• Do not install the toner cartridge in the printer for shipping.

2 -6 Site Requirements

Installation and Configuration

Contents

Unpacking and Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3

Step 1: Choose the best location . . . . . . . . . . . . . . . . . . . . . . 3-3

Step 2: Unpack the printer . . . . . . . . . . . . . . . . . . . . . . . . . 3-3

Step 3: Check package contents . . . . . . . . . . . . . . . . . . . . . . 3-3

Step 4: Install the toner cartridge . . . . . . . . . . . . . . . . . . . . . . 3-4

Step 5: Load paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4

Step 6: Attach the power cord . . . . . . . . . . . . . . . . . . . . . . . 3-4

Step 7: Install printing software . . . . . . . . . . . . . . . . . . . . . . 3-4

Host-Based Printer Driver . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5

Host-Based Printer Settings . . . . . . . . . . . . . . . . . . . . . . . . . 3-6

PCL Printer Driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7

Using Host-Based and PCL Drivers Together . . . . . . . . . . . . . . . 3-9

Using the Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10

Control Panel Layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10

LED Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11

The Front Panel Button . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-13

Printing a Self-Test Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-14

Continuous Self Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-15

Printing an Engine Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-16

Resetting the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-17

To Reset the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-17

Installation and Configuration 3-1

3-2 Installation and Configuration

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