HP 5HX14A User Manual

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User Guide

HP Smart Tank Plus 570 series

Page 2

HP company notices

THE INFORMATION CONTAINED HEREIN IS SUBJECT TO CHANGE WITHOUT NOTICE.

ALL RIGHTS RESERVED. REPRODUCTION, ADAPTATION, OR TRANSLATION OF THIS MATERIAL IS PROHIBITED WITHOUT PRIOR WRITTEN PERMISSION OF HP, EXCEPT AS ALLOWED UNDER THE COPYRIGHT LAWS. THE ONLY WARRANTIES FOR HP PRODUCTS AND SERVICES ARE SET FORTH IN THE EXPRESS WARRANTY STATEMENTS ACCOMPANYING SUCH PRODUCTS AND SERVICES. NOTHING HEREIN SHOULD BE CONSTRUED AS CONSTITUTING AN ADDITIONAL WARRANTY. HP SHALL NOT BE LIABLE FOR TECHNICAL OR EDITORIAL ERRORS OR OMISSIONS CONTAINED HEREIN.

Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.

Mac, OS X, macOS, and AirPrint are trademarks of Apple Inc., registered in the U.S. and other countries.

ENERGY STAR and the ENERGY STAR mark are registered trademarks owned by the U.S. Environmental Protection Agency.

Android and Chromebook are trademarks of Google LLC.

Amazon and Kindle are trademarks of Amazon.com, Inc. or its ailiates.

iOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under license.

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Table of contents

1 Get started .................................................................................................................................................... 1

Printer parts ........................................................................................................................................................... 2

Get to know the ink tank system ........................................................................................................................... 4

Control panel features ........................................................................................................................................... 5

Change the default paper settings detected by printer ........................................................................................ 8

Paper basics ........................................................................................................................................................... 9

Open the HP printer software .............................................................................................................................. 11

Use the HP Smart app to print, scan, and troubleshoot ..................................................................................... 12

Sleep mode .......................................................................................................................................................... 13

Quiet Mode ........................................................................................................................................................... 14

Auto-O ............................................................................................................................................................... 16

Schedule On and O ............................................................................................................................................ 17

2 Print ........................................................................................................................................................... 18

Load media .......................................................................................................................................................... 19

Print documents .................................................................................................................................................. 23

Print photos ......................................................................................................................................................... 24

Print envelopes .................................................................................................................................................... 25

Print using the HP Smart app .............................................................................................................................. 26

Print using the maximum dpi .............................................................................................................................. 27

Print using a Mac desktop or laptop .................................................................................................................... 28

Print with mobile devices .................................................................................................................................... 29

Tips for print success ........................................................................................................................................... 30

View print job status and manage print jobs (Windows) .................................................................................... 32

Customize your printer (Windows) ...................................................................................................................... 33

3 Use Web Services ......................................................................................................................................... 34

What are Web Services? ....................................................................................................................................... 35

Set up Web Services ............................................................................................................................................. 36

Print with HP ePrint ............................................................................................................................................. 37

Use the HP Connected website ............................................................................................................................ 38

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Remove Web Services .......................................................................................................................................... 39

4 Copy and scan .............................................................................................................................................. 40

Copy documents .................................................................................................................................................. 41

Load original ........................................................................................................................................................ 42

Scan using the HP Smart app .............................................................................................................................. 44

Scan using the HP printer software ..................................................................................................................... 47

Scan from the printer control panel .................................................................................................................... 49

Scan using Webscan ............................................................................................................................................ 50

Tips for successful scanning and copying ........................................................................................................... 51

5 Manage ink and printhead ............................................................................................................................ 52

Ink levels .............................................................................................................................................................. 53

Rell ink tanks ..................................................................................................................................................... 54

Order ink supplies ................................................................................................................................................ 57

Print with black ink only ...................................................................................................................................... 58

Improve print quality ........................................................................................................................................... 59

Align printheads ................................................................................................................................................... 61

Clean printheads .................................................................................................................................................. 62

Clean printer ........................................................................................................................................................ 63

Tips for working with ink and printhead ............................................................................................................. 64

Move printer ......................................................................................................................................................... 65

6 Connect ...................................................................................................................................................... 66

Before you begin .................................................................................................................................................. 67

To place the printer in setup mode ...................................................................................................................... 68

Connect your printer to a wireless network with a router .................................................................................. 69

Connect wirelessly to the printer without a router (Wi-Fi Direct) ....................................................................... 70

Connect your printer by using the HP Smart app ................................................................................................ 73

Change wireless settings ..................................................................................................................................... 74

Connect your printer to your computer with a USB cable (non-network connection) ....................................... 75

Change from a USB connection to a wireless network ....................................................................................... 76

Use advanced printer management tools (for networked printers) ................................................................... 77

Tips for setting up and using a networked printer ............................................................................................. 79

7 Solve a problem ........................................................................................................................................... 80

Get help with HP online troubleshooting ............................................................................................................ 81

Get more help ...................................................................................................................................................... 82

Get help from the printer control panel .............................................................................................................. 83

Get help from the HP Smart app ......................................................................................................................... 84

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Jams and paper-feed issues ................................................................................................................................ 85

Printhead (cartridge) problem ............................................................................................................................. 94

Printing issues ................................................................................................................................................... 100

Copy issues ........................................................................................................................................................ 103

Scan issues ........................................................................................................................................................ 104

Network and connection issues ........................................................................................................................ 105

Printer hardware issues ..................................................................................................................................... 107

Solve problems using Web Services .................................................................................................................. 108

Restore original factory defaults and settings ................................................................................................. 109

Maintain the printer ........................................................................................................................................... 110

HP support ......................................................................................................................................................... 113

Appendix A Technical information ................................................................................................................. 115

Specications ..................................................................................................................................................... 116

Regulatory notices ............................................................................................................................................. 118

Environmental product stewardship program .................................................................................................. 122

Index ........................................................................................................................................................... 130

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1 Get started

●

Printer parts

●

Get to know the ink tank system

●

Control panel features

●

Change the default paper settings detected by printer

●

Paper basics

●

Open the HP printer software

●

Use the HP Smart app to print, scan, and troubleshoot

●

Sleep mode

●

Quiet Mode

●

Auto-O

●

Schedule On and O

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Printer parts

1 Paper-width guide

2 Input tray

3 Input tray shield

4 Scanner lid

5 Scanner glass

6 Document feeder

7 Printhead access door

8 Front door

9 Ink tank

10 Ink tank cap

11 Output tray

12 Output tray extender (also referred to as the tray extender)

13 Control panel

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14 Printheads

15 Printhead latch

16 USB port

17 Power connection

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Get to know the ink tank system

Term Denition

Printheads The printheads are the components in the print mechanism that apply ink to the paper. There are two

printheads: a black ink printhead and a color ink printhead.

CAUTION: After you have set up the printer, do not open the printhead latch unless instructed to do so.

Printhead latch The printhead latch on the carriage secures the printheads in the carriage. Make sure the printhead latch is

properly closed to avoid problems such as carriage jams.

CAUTION: After you have set up the printer, do not open the printhead latch unless instructed to do so.

Ink tanks There are four ink tanks. Each ink tank corresponds to an individual color: cyan, magenta, yellow and,

black.

Ink tank caps Ink tank caps are plugs that seal each ink tank.

Alignment Alignment is a process of aligning the printheads to improve print quality.

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Control panel features

Overview of buttons and lights

The following diagram and related table provides a quick reference to the printer control panel features.

Label Name and Description

1 Home button: Returns to the Home screen, the screen that is displayed when you rst turn on the printer.

2 Control panel display: Touch the screen to select menu options, or scroll through the menu items.

3 Wireless light: Indicates the status of the printer wireless connection.

● Solid blue light indicates that wireless connection has been established and you can print.

● Slow blinking light indicates that wireless is on, but the printer is not connected to a network. Make sure your printer is

within the range of wireless signal.

● Fast blinking light indicates wireless error. Refer to the message on the printer display.

● If the wireless light is o, wireless is turned o.

4 Power button: Turns the printer on or o.

5 Help button: Opens the Help menu for the current operation.

From the Home screen, opens the Help menu where you can view How To videos, information on printer features, or tips on using printer.

6 Back button: Returns to the previous screen.

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Control panel display icons

Icon Purpose

Copy : Opens the Copy menu where you can select a copy type or change the copy settings.

Scan : Opens the Scan menu where you can select a destination for your scan.

Setup : Opens the Setup menu where you can change preferences and use tools to perform maintenance

functions.

HP ePrint icon: Opens the Web Services Summary menu, where you can check HP ePrint status details, change HP ePrint settings, or print an Info page.

Wi-Fi Direct icon: Opens the Wi-Fi Direct menu where you can turn on Wi-Fi Direct, turn o Wi-Fi Direct, and display the Wi-Fi Direct name and password.

Wireless icon: Opens the Wireless Summary menu where you can check wireless status and change wireless settings. You can also print a wireless test report, helping diagnose network connection issues.

Ink icon: Shows estimated ink levels. Displays a warning symbol if an ink tank is low on ink.

NOTE: Ink level alerts and indicators provide estimates for planning purposes only. Rell an ink tank that is low

on ink to avoid any printing delay or print quality issue.

Change printer settings

Use the control panel to change the printer function and settings, print reports, or get help for the printer.

TIP: If the printer is connected to a computer, you can also change the printer settings using the printer

management tools in computer.

For more information about these tools, see Use advanced printer management tools (for networked

printers) on page 77.

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To change settings for a function

The Home screen of the control panel display shows the available functions for the printer.

1. From the control panel display, on the Home screen, touch the icon of the function that you want to

change settings for.

2. After selecting a function, touch (Settings), scroll through the available settings, and then touch the

setting you want to change.

3. Follow the prompts on the control panel display to change the settings.

TIP: Touch (Home) to return to the Home screen.

To change the printer settings

To change the printer settings or print reports, use the options available on the Setup menu.

1. From the Home screen on the printer control panel display, touch ( Setup ).

2. Swipe up and down the screen to see the available options.

3. Touch the option that you want to change settings for.

TIP: Touch (Home) to return to the Home screen.

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Change the default paper settings detected by printer

The printer can automatically detect whether the input tray is loaded with paper and also detect whether the loaded paper width is large, small, or medium. You can change the default large, medium, or small paper size detected by the printer.

NOTE: When prompted during paper loading, change the paper settings on the printer control panel to

match the paper you are using.

To change the default paper settings from the embedded web server

1. Open the embedded web server (EWS). For more information, see Open the embedded web server

on page 77.

2. Click the Settings tab.

3. From the left menu, click Preferences, click Tray and Paper Management, and then make the necessary

changes.

4. Click Apply.

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Paper basics

The printer is designed to work well with most types of oice paper. It is best to test a variety of print paper types before buying large quantities. Use HP paper for optimum print quality. Visit the HP website at

www.hp.com for more information about HP paper.

HP recommends plain papers with the ColorLok logo for printing everyday documents. All papers with the ColorLok logo are independently tested to meet high standards of reliability and print quality, and produce documents with crisp, vivid color, bolder blacks, and that dry faster than ordinary plain papers. Look for papers with the ColorLok logo in a variety of weights and sizes from major paper manufacturers.

This section contains the following topics:

●

Recommended papers for printing

●

Order HP paper supplies

The printer is designed to work well with most types of oice paper. Use HP paper for optimum print quality.

To order HP papers and other supplies, go to www.hp.com . At this time, some portions of the HP website are available in English only.

HP recommends plain papers with the ColorLok logo for printing and copying of everyday documents. All papers with the ColorLok logo are independently tested to meet high standards of reliability and print quality, and produce documents with crisp, vivid color, bolder blacks and shorter dry-time than ordinary plain papers. Look for papers with the ColorLok logo in a variety of weights and sizes from major paper manufacturers.

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Open the HP printer software

You can use the HP printer software to congure the printer settings, check estimated ink levels, order printing supplies, maintain the printer, resolve printing issues, and more. More information about the available printer software options is provided throughout this guide.

After completing the hardware setup, visit 123.hp.com on your computer, if you have not installed the HP printer software.

NOTE:

● If you are using the HP Smart app instead of the printer software, see Use the HP Smart app to print,

scan, and troubleshoot on page 12.

● Each device must have the app or software installed in order to print.

After installing the HP printer software, do one of the following:

● Windows 10: From the computer desktop, click Start, select HP from the app list, and then select the

icon with the printer name.

● Windows 7: From the computer desktop, click Start, select All Programs, click HP, click the folder for

the printer, and then select the icon with the printer name.

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Use the HP Smart app to print, scan, and troubleshoot

HP Smart helps you to set up, scan, print, share, and manage your HP printer. You can share documents and images through email, text messages, and popular cloud and social media services (such as iCloud, Google Drive, Dropbox, and Facebook). You can also set up new HP printers, as well as monitor and order supplies.

NOTE: The HP Smart app is supported on iOS, Android, Windows 10, OS X 10.11, and macOS 10.12 and later

devices. The app might not be available in all languages. Some features might not be available with all printer models.

Get more information about the HP Smart app

For basic instructions on how to print, scan, and troubleshoot using HP Smart, see Print using the HP Smart

app on page 26, Scan using the HP Smart app on page 44, and Get help from the HP Smart app on page 84. For more information, you can also visit:

● iOS/Android: www.hp.com/go/hpsmart-help

● Windows: www.hp.com/go/hpsmartwin-help

● Mac: www.hp.com/go/hpsmartmac-help

To install the HP Smart app and connect to your printer

1. To get the HP Smart app, visit 123.hp.com to download and install the app.

Users of iOS, Android, and Windows 10 devices can also get the app from the device's app store.

2. After installation, open the app.

● iOS/Android: From the device desktop or app menu, tap HP Smart.

● Windows 10: From the computer desktop, click Start, and then select HP Smart from the app list.

● Mac: From the Launchpad, select the HP Smart app.

3. Connect to your printer. For information, see Connect your printer by using the HP Smart app

on page 73.

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Sleep mode

● Power usage is reduced while in Sleep mode.

● After initial setup of printer, the printer will enter Sleep mode after 5 minutes of inactivity.

● The Power button light is dimmed and the printer control panel display is o in Sleep mode.

● Pressing any button on the control panel, or sending a print or scan job can wake up the printer from

sleep mode.

To change the Sleep mode settings from the Embedded Web Server (EWS)

1. Open the embedded web server (EWS). For more information, see Open the embedded web server

on page 77.

2. Click the Settings tab.

3. In the Power Management section, click Energy Save Mode, and select the desired option.

4. Click Apply.

To change the Sleep mode settings from the printer control panel

1. From the Home screen on the printer control panel display, touch ( Setup ).

NOTE:

2. Touch Power Management, touch Sleep Mode, and then touch the desired option.

If you do not see the Home screen, touch (Home).

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Quiet Mode

Quiet Mode slows down printing to reduce overall noise without aecting print quality. Quiet Mode only works for printing with Normal print quality on plain paper. To reduce printing noise, turn on Quiet Mode. To print at normal speed, turn Quiet Mode o. Quiet Mode is o by default.

NOTE: In Quiet Mode, if you print on plain paper with the Draft or Best print quality, or if you print photos or

envelopes, the printer works in the same way as when Quiet Mode is o.

To turn Quiet Mode on or o from the printer control panel

1. From the Home screen, touch ( Setup ).

2. Touch Quiet Mode.

3. Touch the toggle button to turn it on or o.

To turn Quiet Mode on or o from the printer software (Windows)

1. Open the HP printer software. For more information, see Open the HP printer software on page 11.

2. Click the Quiet Mode tab.

NOTE: The Quiet mode tab is available only if the printer is connected from the HP printer software.

3. Click On or O.

4. Click Save Setting.

To turn on Quiet Mode while the printer is printing

▲ On the printer control panel display, from the printing screen, touch (Quiet Mode) to turn on Quiet

Mode.

NOTE: Quiet Mode is turned on only after the current page is printed and is only used for the current print

job.

To create a schedule for Quiet Mode from the printer control panel

1. From the Home screen, touch ( Setup ).

2. Touch Quiet Mode.

3. Touch O next to Quiet Mode to turn it on, and then touch OK to conrm.

4. Touch O next to Schedule, and then change start time and end time of the schedule.

To create a schedule for Quiet Mode from the Embedded Web Server (EWS)

1. Open the EWS. For more information, see Open the embedded web server on page 77.

2. Click the Settings tab.

3. From the left menu, click Preferences, and then click Quiet Mode.

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4. Under Schedule Quiet Mode, specify the time to turn on Quiet Mode.

5. Click Apply.

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Auto-O

This feature turns the printer o after 2 hours of inactivity to help reduce energy use. Auto-O turns the printer o completely, so you must use the Power button to turn the printer back on.

If your printer supports this energy saving feature, Auto-O is automatically enabled or disabled depending on printer capabilities and connection options. Even when Auto-O is disabled, the printer enters Sleep mode after 5 minutes of inactivity to help reduce energy use.

● Auto-O is enabled when the printer is turned on, if the printer does not have network, fax or Wi-Fi

● Auto-O is disabled when a printer’s wireless or Wi-Fi Direct capability is turned on or when a printer

Direct capability, or is not using these capabilities.

with fax, USB, or Ethernet network capability establishes a fax, USB, or Ethernet network connection.

TIP: To conserve battery power, you can enable Auto-O, even when the printer is connected or

wireless is turned on.

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Schedule On and O

This feature turns the printer o after 2 hours of inactivity to help reduce energy use. Auto-O turns the printer o completely, so you must use the Power button to turn the printer back on.

Use the following instructions to schedule the day and time for On and O.

1. From the Home screen of the printer control panel display, touch ( Setup ).

NOTE: If you do not see the Home screen, touch (Home).

2. Touch Power Management, touch Schedule Printer On/O.

3. Touch O next to Schedule On or Schedule O to turn the feature on, and then follow the onscreen

instructions to set the day and time to turn on or turn o the printer.

CAUTION: Always turn the printer o properly, using either Schedule O or (the Power button)

located on the printer.

If you improperly turn the printer o, the print carriage might not return to the correct position, causing problems with the printheads and print quality issues.

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2 Print

●

Load media

●

Print documents

●

Print photos

●

Print envelopes

●

Print using the HP Smart app

●

Print using the maximum dpi

●

Print using a Mac desktop or laptop

●

Print with mobile devices

●

Tips for print success

●

View print job status and manage print jobs (Windows)

●

Customize your printer (Windows)

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Load media

NOTE: When prompted, change the paper settings on the printer control panel to match the paper you are

using.

To load paper

1. Raise the input tray.

2. Slide the paper-width guide to the left.

3. Insert a stack of paper into the input tray with the short edge down and the print-side up, and slide the

stack of paper down until it stops.

If you are loading small-size paper (like photo paper), make sure the paper stack is aligned with the farright side of the tray.

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4. Slide the paper-width guide to the right until it stops at the edge of the paper.

5. Pull out the output tray and the tray extender.

To load envelopes

1. Raise the input tray.

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2. Slide the paper-width guide to the left.

3. Insert one or more envelopes into the far-right side of the input tray and slide the stack of envelopes

down until it stops.

The side to be printed on should face up.

a. For envelope with ap on the long edge, insert the envelope vertically with the ap on the left side

and facing down.

b. For envelope with the ap on the short edge, insert the envelope vertically with the ap on the top

and facing down.

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4. Slide the paper-width guide to the right against the stack of envelopes until it stops.

5. Pull out the output tray and the tray extender.

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Print documents

Before printing documents, make sure you have paper loaded in the input tray and the output tray is open. For more information about loading paper, see Load media on page 19.

To print a document (Windows)

1. From the File menu in your software, select Print.

2. Make sure your printer is selected.

3. Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer Properties, Printer, or Preferences.

4. Select the appropriate options on the Printing Shortcuts or Printing Shortcut tab.

To change other print settings, click the other tabs.

To learn more about the options in the printer driver, hover your mouse over each option to view the tooltips.

NOTE: If you change the paper size, be sure to load the correct paper in the input tray.

5. Click OK to close the Properties dialog box.

6. Click Print or OK to begin printing.

To print on both sides of the page (Windows)

1. From the File menu in your software, select Print.

2. Make sure your printer is selected.

3. Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer Properties, Printer, or Preferences.

4. On the Printing Shortcuts or Printing Shortcut tab, select the Two-sided (Duplex) Printing shortcut,

and then select an option from the Print On Both Sides Manually drop-down list.

To change other print settings, click the other tabs.

To learn more about the options in the printer driver, hover your mouse over each option to view the tooltips.

NOTE: If you change the paper size, be sure to load the correct paper in the input tray.

5. Click OK to close the Properties dialog box.

6. Click Print or OK to begin printing.

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Print photos

Before printing photos, make sure you have photo paper loaded in the input tray and the output tray is open. For more information about loading paper, see Load media on page 19.

To print a photo on photo paper (Windows)

1. From the File menu in your software, select Print.

2. Make sure your printer is selected.

3. Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer Properties, Printer, or Preferences.

4. Select the appropriate options on the Printing Shortcuts or Printing Shortcut tab.

To change other print settings, click the other tabs.

To learn more about the options in the printer driver, hover your mouse over each option to view the tooltips.

NOTE: If you change the paper size, be sure to load the correct paper in the input tray.

5. Click OK to close the Properties dialog box.

6. Click Print or OK to begin printing.

NOTE: After the printing is nished, remove unused photo paper from the input tray. Store the photo paper

so it does not start to curl, which could reduce the quality of your printout.

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Print envelopes

Before printing envelopes, make sure you have envelopes loaded in the input tray and the output tray is open. You can load one or more envelopes into the input tray. Do not use shiny or embossed envelopes or envelopes that have clasps or windows. For more information about loading envelopes, see Load media on page 19.

NOTE: For details on how to format text for printing on envelopes, refer to the documentation of the

application that you are using.

To print an envelope (Windows)

1. From the File menu in your software, select Print.

2. Make sure your printer is selected.

3. Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer Properties, Printer, or Preferences.

4. Select the appropriate options on the Printing Shortcuts or Printing Shortcut tab.

To change other print settings, click the other tabs.

To learn more about the options in the printer driver, hover your mouse over each option to view the tooltips.

NOTE: If you change the paper size, be sure to load the correct paper in the input tray.

5. Click OK to close the Properties dialog box.

6. Click Print or OK to begin printing.

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Print using the HP Smart app

This section provides basic instructions for using the HP Smart app to print from your iOS, Android, Windows, and Mac devices. For more information about the app, see Use the HP Smart app to print, scan, and

troubleshoot on page 12.

To begin using the HP Smart app to print

1. Load paper in the input tray. For more information, see Load media on page 19.

2. Open the HP Smart app on your device.

3. On the Home screen of HP Smart, make sure your printer is selected.

TIP: If a printer is already set up, you can select it from the Home screen of HP Smart by swiping left or

right and selecting it.

To use a dierent printer, click or tap (Plus icon) on the Home screen, and then select a dierent printer or add a new printer.

To print from Android or iOS device

1. On the Home screen of HP Smart, tap a printing option (for example, Print Photos or Print Facebook

Photos, etc.). You can print photos and documents from your device, cloud storage, or social media

sites.

2. Select the photo or document you want to print.

3. Tap Print.

To print from a Windows 10 device

1. On the Home screen of HP Smart, do one of the following:

● Select Print Photo, locate a photo you want to print, and then click or tap Select Photos to Print.

● Select Print Document, locate a PDF document you want to print, and then click or tap Print.

2. Select the appropriate options. To view more settings, click or tap More settings.

For more information about printing settings, see Tips for print success on page 30.

3. Click or tap Print to begin printing.

To print from a Mac device

1. On the Home screen of HP Smart, click Print tile, and then click Print Document or Print Photo.

2. Locate the document or photo in the Documents folder or Pictures library, or browse to another folder

where the le is saved.

3. Select the document or photo you want, and then click Print.

4. Select a dierent printer or make any changes to the print settings, such as paper size or output quality.

5. Click Print.

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Print using the maximum dpi

Use maximum dots per inch (dpi) to print high-quality, sharp images on photo paper.

Printing in maximum dpi takes longer than printing with other settings and requires a large amount of disk space.

For supported print resolutions, visit the printer support website at www.support.hp.com.

To print in maximum dpi mode (Windows)

1. From your software, select Print.

2. Make sure your printer is selected.

3. Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer Properties, Printer, or Preferences.

4. Select the appropriate options.

Windows 10

● Click the Paper/Quality tab. From the Paper Size drop-down list, select the appropriate paper size. From the Paper Type drop-down list, select the appropriate paper type.

● Click the Advanced tab, and then select Print in Max DPI.

Windows 7

● Click the Paper/Quality tab. From the Media drop-down list, select the appropriate paper type.

● Click the Advanced button. Select the appropriate paper size from the Paper Size drop-down list.

In the Printer Features area, select Yes from the Print in Max DPI drop-down list. Then click OK to close the Advanced Options dialog.

For more printing tips, see Printer settings tips on page 30.

5. Conrm the orientation on the Layout tab, and then click OK to print.

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Print using a Mac desktop or laptop

Instructions for HP AirPrint-compatible printers and Mac computers with OS X 10.11 and macOS 10.12 and later.

Printer connected to network

If your printer is already set up and connected to your wireless network, you can enable printing from a Mac desktop or laptop using the System Preferences menu.

1. Open System Preferences and select Printers and Scanners.

2. Click Add + to set up the printer on your Mac. Choose your printer from the displayed list of network

printers, then click Add. This will install the available print, and scan drivers for your printer.

These instructions let you print from your Mac. Continue to use the HP Smart app to monitor ink levels and printer alerts.

Printer not connected to network

▲ If you have not set up or connected your printer to your network, go to 123.hp.com to install the

necessary software.

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Print with mobile devices

Print from mobile devices

You can print documents and photos directly from your mobile devices, including iOS, Android, Windows Mobile, Chromebook and Amazon Kindle.

NOTE: You can also use the HP Smart app to print from mobile devices. For more information, see Print

using the HP Smart app on page 26.

To print from mobile devices

1. Make sure the device you are using to connect the printer is connected to the same network you want to

connect the printer to.

TIP: If you want to print without connecting to a router, use Wi-Fi Direct to print from mobile device.

For more information, see Connect wirelessly to the printer without a router (Wi-Fi Direct) on page 70.

2. Enable printing on your mobile device:

● iOS: Use the Print option from the Share menu.

NOTE: Devices running iOS 4.2 or later have AirPrint® preinstalled.

● Android: Download the HP Print Service Plugin (supported by Android 4.4 devices and later) from the Google Play Store and enable it on your device.

● Windows Mobile: Tap Print from the Device menu. No setup is required since the software is preinstalled.

NOTE: If your printer is not listed, you might need to do a one-time setup of the printer using the

Add Printer wizard.

● Chromebook: Download and install the HP Print for Chrome app from the Chrome Web Store to enable both Wi-Fi and USB printing.

● Amazon Kindle Fire HD9 and HDX: The rst time you select Print on your device, the HP Print Service Plugin is automatically downloaded to enable mobile printing.

NOTE: For detailed information about enabling printing from your mobile devices, visit the HP Mobile

Printing website ( www.hp.com/go/mobileprinting ). If a local version of this website is not available in your country/region or language, you might be directed to the HP Mobile Printing website in another country/region or language.

3. Make sure the loaded paper matches the paper settings of the printer (see Load media on page 19 for

more information).

Accurately setting the paper size for the paper that is loaded enables your mobile device to know what paper size it is printing.

NOTE: To change the default paper settings, see Change the default paper settings detected by printer

on page 8.

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Tips for print success

●

Paper loading tips

●

Printer settings tips

To print successfully, the HP printheads should be functioning properly, the ink tanks should be lled with suicient ink, the paper should be loaded correctly, and the printer should have the appropriate settings. For more information, see Tips for working with ink and printhead on page 64.

Print settings do not apply to copying or scanning.

Paper loading tips

● Load a stack of paper (not just one page). All of the paper in the stack should be in the same size and

type to avoid a paper jam.

● Load the paper with side to be printed on facing up.

● Ensure that paper loaded in the input tray lays at, and the edges are not bent or torn.

● Adjust the paper-width guide in the input tray to t snugly against all paper. Make sure the paper-width

guide does not bend the paper in the input tray.

For more information, see Load media on page 19.

Printer settings tips

Printer settings tips (Windows)

● To change default print settings, open the HP printer software, click Print & Scan , and then click Set

Preferences. For information how to open the printer software, see Open the HP printer software

on page 11.

TIP: To learn more about the options in the printer driver, hover your mouse over each option to view

the tooltips.

● You can use printing shortcuts to save time setting desired printing preferences. A printing shortcut

stores the settings that are appropriate for a particular type of job, so that you can set all the options with a single click. To use a shortcut, go to the Printing Shortcuts or Printing Shortcut tab, select the desired shortcut, and then click OK.

To add a new printing shortcut, set the desired printing preferences on the Paper/Quality, Layout, or Advanced tab, select the Printing Shortcuts or Printing Shortcut tab, click Save As and enter a name, and then click OK.

To delete a printing shortcut, select it, and then click Delete.

NOTE: You cannot delete the default printing shortcuts.

● To understand paper and paper tray settings:

– Paper Size: Select the paper size you loaded in the input tray.

– Paper Source: Select the paper tray you loaded the paper into.

– Paper Type or Media: Select the paper type you are using.

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● To understand color or black and white settings:

– Color: Uses black and color ink for full color prints.

– Black & White or Black Ink Only: Uses the black ink only for normal or lower quality black and

white prints.

– High Quality Grayscale: Uses black and color ink to produce a wider range of black and grey tones

for high quality black and white prints.

● To understand print quality settings:

The print quality is measured in print resolution dots per inch (dpi). Higher dpi produces clearer and more detailed prints, but slows print speed and might use more ink.

– Draft: Lowest dpi typically used when ink levels are low or when high quality prints are not needed.

– Normal: Suitable for most print jobs.

– Best: Better dpi than Normal.

– Print in Max DPI: Highest dpi setting available for print quality.

– HP Real Life Technologies: This feature smooths and sharpens images and graphics for improved

print quality.

● To understand page and layout settings:

– Orientation: Select Portrait for vertical prints or Landscape for horizontal prints.

– Print on Both Sides Manually: Manually ip the pages after one side of the paper prints out so that

you can print on both sides of the paper.

○ Flip on Long Edge: Select it if you want to ip pages by the long edge of the paper when

printing on both sides of the paper.

○ Flip on Short Edge: Select it if you want to ip pages by the short edge of the paper when

printing on both sides of the paper.

– Booklet Layout or Booklet: Allows you to print a multiple-page document as a booklet. It places

two pages on each side of a sheet that can then be folded into a booklet in half size of the paper.

○ Left binding or Booklet-LeftBinding: The binding side after folded into a booklet appears at

the left side. Select this option if your reading habit is from left to right.

○ Right binding or Booklet-RightBinding: The binding side after folded into a booklet appears

at the right side. Select this option if your reading habit is from right to left.

– Borderless or Page Borders: Allows you to add or remove borders to the pages if you print the

document with two or more pages per sheet.

– Pages per Sheet Layout: Helps you specify the order of the pages if you print the document with

more than two pages per sheet.

– Pages to Print: Allows you to print the odd pages only, print the even pages only, or print all pages.

– Reverse page order or Page Order: Allows you to print pages from front to back or in reverse

order.

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View print job status and manage print jobs (Windows)

To view, pause, or cancel your print jobs, open the HP printer software (available from the Start menu), click Print & Scan , and then click See What’s Printing.

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Customize your printer (Windows)

To change the printer name, security settings, or other properties, open the HP printer software (available from the Start menu), click Print & Scan , and then click Customize Your Printer.

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3 Use Web Services

●

What are Web Services?

●

Set up Web Services

●

Print with HP ePrint

●

Use the HP Connected website

●

Remove Web Services

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What are Web Services?

HP ePrint

● HP ePrint is a free service from HP that allows you to print to your HP ePrint-enabled printer anytime,

from any location. It's as simple as sending an email to the email address assigned to your printer when you enable Web Services on the printer. No special drivers or software are needed. If you can send an email, you can print from anywhere, using HP ePrint.

Once you have signed up for an account on HP Connected ( www.hpconnected.com ; might not be available in all countries/regions), you can sign in to customize your printer’s HP ePrint email address, control who can use the email address to print, and get help for HP ePrint.

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Set up Web Services

Before you set up Web Services, make sure your printer is connected to the Internet using a wireless connection.

To set up Web Services using the printer control panel

1. From the Home screen of the printer control panel display, touch ( Setup ).

2. Touch Web Services .

3. Touch Yes to accept the Web Services terms of setup.

4. Touch OK when you see Web Services have been set up successfully.

When the printer is connected to the server, the printer prints an information page, and shows Web Services Summary on the screen.

To set up Web Services using the embedded web server

1. Open the embedded web server (EWS). For more information, see Open the embedded web server

on page 77.

2. Click the Web Services tab.

3. In the Web Services Settings section, click Setup , click Continue, and follow the onscreen instructions

to accept the terms of use.

NOTE: If prompted for proxy settings and if your network uses proxy settings, follow the on-screen

instructions to set up a proxy server. If you do not have the proxy details, contact your network administrator or the person who set up the network.

4. When the printer is connected to the server, the printer prints an information page. Follow the

instructions on the information page to nish the setup.

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Print with HP ePrint

HP ePrint allows you to print to your HP ePrint-enabled printer anytime, from any location.

Before you can use HP ePrint, make sure the printer is connected to an active network providing Internet access.

To nd the HP ePrint email address

1. From the Home screen of the printer control panel display, touch ( Setup ).

2. Touch Web Services.

3. Touch Display Email Address.

NOTE: Touch Print to print an information page that contains the printer code and instructions on how

to customize the email address.

To print a document using HP ePrint

1. Make sure you have set up Web Services.

For more information, see Set up Web Services on page 36.

2. Email your document to the printer.

a. On your computer or mobile device, open your email application.

b. Create a new email and attach the document to print.

c. Send the email to the printer email address.

NOTE: The email will be printed once it is received. As with any email, there is no guarantee when or

whether it will be received. You can check the print status on HP Connected (www.hpconnected.com). This site might not be available in all countries/regions.

NOTE: Documents printed with HP ePrint may appear dierent from the original. Style, formatting,

and text ow may dier from the original document. For documents that need to be printed with a higher quality (such as legal documents), we recommend that you print from the software application on your computer, where you will have more control over what your printout looks like.

To turn o HP ePrint

1. From the Home screen of the printer control panel display, touch (HP ePrint), and then touch

(Web Services Settings).

NOTE: For information about using the email application on your computer or mobile device, see

the documentation provided with the application.

The printer prints the attached document.

2. Touch the toggle button next to HP ePrint to turn it o.

NOTE: To remove all Web Services, see Remove Web Services on page 39.

Click here to go online for more information.

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Use the HP Connected website

Use HP’s free HP Connected website to set up increased security for HP ePrint, and specify the email addresses that are allowed to send email to your printer. You can also get product updates, and other free services.

Go to the HP Connected website (might not be available in all countries/regions) for more information and specic terms and conditions: www.hpconnected.com .

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Remove Web Services

Use the following instructions to remove Web Services.

To remove Web Services using the printer control panel

1. From the Home screen of the printer control panel display, touch (HP ePrint), and then touch

(Web Services Settings).

2. Touch Remove Web Services.

To remove Web Services using the embedded web server

1. Open the embedded web server (EWS). For more information, see Open the embedded web server

on page 77.

2. Click the Web Services tab.

3. From the left menu, click Web Services Settings, click Remove Web Services, and then follow the on-

screen instructions.

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4 Copy and scan

●

Copy documents

●

Load original

●

Scan using the HP Smart app

●

Scan using the HP printer software

●

Scan from the printer control panel

●

Scan using Webscan

●

Tips for successful scanning and copying

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Copy documents

NOTE: All documents are copied in normal quality print mode. You cannot change the print mode quality

when copying.

You can also use the HP Smart app to copy from your mobile device. For information about this app, see Use

the HP Smart app to print, scan, and troubleshoot on page 12.

To copy documents

1. Load paper in the input tray.

For information about how to load paper, see Load media on page 19.

2. Load the original print-side up into the document feeder, or load the original print side down near the

icon at the corner of the scanner glass.

3. From the Home screen of the printer control panel display, touch Copy .

4. Specify the desired number of copies. Do either of the following to specify the number:

● Select a number in the spinner. You can swipe left or right in the spinner to increase or decrease the number.

● Touch the keypad button on the right side of the spinner to enter a specic number.

5. Touch (Settings) to specify paper size, paper type, quality, or other settings.

6. Touch (Back) to return to the Copy menu.

7. Touch Start Black or Start Color to start the copy job.

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Load original

To load an original on the scanner glass

1. Lift the scanner lid.

2. Load the original print-side down near the icon at the corner of the scanner glass.

3. Close the scanner lid.

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To load an original in the document feeder

1. Slide paper-width guides outwards.

2. Load original print-side up in the document feeder.

3. Slide paper-width guides inward until they stop at the edge of paper.

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Scan using the HP Smart app

This section provides basic instructions for using the HP Smart app to scan from your iOS, Android, Windows, and Mac devices. For more information about the app, see Use the HP Smart app to print, scan, and

troubleshoot on page 12.

You can use the HP Smart app to scan documents or photos from the printer's scanner, and you can also scan using your device camera. HP Smart includes editing tools that allow you to adjust the scanned image before saving or sharing. You can print, save your scans locally or in cloud storage, and share them via email, SMS, Facebook, Instagram, etc. To scan with HP Smart, follow the instructions provided in the appropriate section below, depending on the type of device you are using.

●

Scan from an iOS or Android device

●

Scan from the printer to your Mac device

●

Scan from a Windows 10 device

Scan from an iOS or Android device

1. Open the HP Smart app on your device.

2. On the Home screen of HP Smart, make sure your printer is selected.

TIP: If a printer is already set up, you can select it from the Home screen of HP Smart by swiping left or

right and selecting it.

To use a dierent printer, click or tap (Plus icon) on the Home screen, and then select a dierent printer or add a new printer.

3. Tap the scanning option you want to use.

● If you are using the device camera, make sure you are in a well-lit area, and the photo or document does not blend in with the surface it rests on.

● If you are using the printer scanner, tap the Settings icon to select the input source and change the scan settings, and then tap the Scan icon.

● If you select the option for les and photos, follow onscreen instructions to select the desired le, make the desired changes, and save the changes.

4. When you have nished adjusting the scanned document or photo, save, share, or print it.

Scan from the printer to your Mac device

1. Load the original print-side down near the icon at the corner of the scanner glass on the printer.

2. Open the HP Smart app on your device.

3. On the Home screen of HP Smart app, make sure your printer is selected.

4. Click the Scan tile.

5. From the Scan window, make the desired changes, and then click Scan.

6. In the scan preview, click Edit to make the desired changes, and then apply the changes.

7. Click Add Pages to add pages to your scan job, if necessary, and then print, save, or share the scan.

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Scan from a Windows 10 device

To scan a document or photo using the printer scanner

1. Load the original print-side down near the icon at the corner of the scanner glass on the printer.

2. Open HP Smart. For more information, see Use the HP Smart app to print, scan, and troubleshoot

on page 12.

3. Select Scan, and then select Scanner.

4. Click or tap the Settings icon to modify the basic settings.

Select Glass from the Source drop-down list.

5. Click or tap the Preview icon to preview and adjust the image if necessary.

6. Click or tap the Scan icon.

7. Make other adjustments if necessary:

● Click or tap Add Pages to add more documents or photos.

● Click or tap Edit to rotate or crop the document or image, or adjust its contrast, brightness,

saturation, or angle.

8. Select the le type you want, and then click or tap the Save icon to save it or click or tap the Share icon

to share it with others.

To scan a document or photo using the device camera

If your device has a camera, you can use the HP Smart app to scan a printed document or photo with the device camera. You can then use HP Smart to edit, save, print or share the image.

1. Open HP Smart. For more information, see Use the HP Smart app to print, scan, and troubleshoot

on page 12.

2. Select Scan, and then select Camera.

3. Put a document or photo in front of the camera, and then click or tap the round button at the bottom of

the screen to take an image.

4. Adjust boundaries if needed. Click or tap the Apply icon.

5. Make other adjustments if necessary:

● Click or tap Add Pages to add more documents or photos.

● Click or tap Edit to rotate or crop the document or image, or adjust its contrast, brightness,

saturation, or angle.

6. Select the le type you want, and then click or tap the Save icon to save it or click or tap the Share icon

to share it with others.

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To edit a previously scanned document or photo

HP Smart provides editing tools, such as crop and rotate, which you can use to adjust a previously scanned document or photo on your device.

1. Open HP Smart. For more information, see Use the HP Smart app to print, scan, and troubleshoot

on page 12.

2. Select Scan, and then select Import.

3. Select the document or photo that you want to adjust, and then click or tap Open.

4. Adjust boundaries if needed. Click or tap the Apply icon.

5. Make other adjustments if necessary:

● Click or tap Add Pages to add more documents or photos.

● Click or tap Edit to rotate or crop the document or image, or adjust its contrast, brightness,

saturation, or angle.

6. Select the le type you want, and then click or tap Save or Share to save the le or share it with others.

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Scan using the HP printer software

●

Scan from a computer

●

Change scan settings (Windows)

●

Create a new scan shortcut (Windows)

Scan from a computer

Before scanning from a computer, make sure you have already installed the HP recommended printer software. The printer and computer must be connected and turned on.

To scan a document or photo to a le (Windows)

1. Load the original print-side up into the document feeder, or load the original print side down near the

icon at the corner of the scanner glass.

2. In the HP printer software (available from the Start menu), click Scan , and then click Scan a Document

or Photo .

3. Select the type of scan you want and then click Scan .

● Choose Save as PDF to save the document (or photo) as a PDF le.

● Choose Save as JPEG to save the photo (or document) as an image le.

NOTE: Click the More link at the top right corner of the Scan dialog to review and modify settings for

any scan.

For more information, see Change scan settings (Windows) on page 48.

If Show Viewer After Scan is selected, you can make adjustments to the scanned image in the preview screen.

To scan a document or photo to email (Windows)

1. Load the original print-side up into the document feeder, or load the original print side down near the

icon at the corner of the scanner glass.

2. In the HP printer software, available from the Start menu, click Scan , and then click Scan a Document

or Photo .

3. Select the type of scan you want and then click Scan .

Choose Email as PDF or Email as JPEG to open your email software with the scanned le as an attachment.

NOTE: Click the More link at the top right corner of the Scan dialog to review and modify settings for

any scan.

For more information, see Change scan settings (Windows) on page 48.

If Show Viewer After Scan is selected, you can make adjustments to the scanned image in the preview screen.

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Change scan settings (Windows)

You can modify any of the scan settings either for a singular use or save the changes to use permanently. These settings include options such as page size and orientation, scan resolution, contrast, and the folder location for saved scans.

1. Load the original print-side up into the document feeder, or load the original print side down near the

icon at the corner of the scanner glass.

2. In the HP printer software, available from the Start menu, click Scan , and then click Scan a Document

or Photo .

3. Click the More link in the top right corner of the HP Scan dialog.

The detailed settings pane appears on the right. The left column summarizes the current settings for each section. The right column allows you to change the settings in the highlighted section.

4. Click each section at the left of the detailed settings pane to review the settings in that section.

You can review and change most settings using drop-down menus.

Some settings allow greater exibility by displaying a new pane. These are indicated by a + (plus sign) at the right of the setting. You must either click OK to accept or click Cancel to cancel any changes on this pane to return to the detailed settings pane.

5. When you have nished changing settings, do one of the following:

● Click Scan . You are prompted to save or reject the changes to the shortcut after the scan is

nished.

● Click the save icon to the right of the shortcut, and then click Scan .

Create a new scan shortcut (Windows)

You can create your own scan shortcut to make scanning easier. For example, you might want to regularly scan and save photos in PNG format, rather than JPEG.

1. Load the original print-side up into the document feeder, or load the original print side down near the

icon at the corner of the scanner glass.

2. In the HP printer software, available from the Start menu, click Scan , and then click Scan a Document

or Photo .

3. Click Create New Scan Shortcut .

4. Enter a descriptive name, choose an existing shortcut on which to base your new shortcut, and then click

Create .

For example, if you are creating a new shortcut for photos, choose either Save as JPEG or Email as JPEG . This makes available the options for working with graphics when scanning.

5. Change the settings for your new shortcut to meet your needs, and then click the save icon to the right

of the shortcut.

NOTE: Click the More link at the top right corner of the Scan dialog to review and modify settings for

any scan.

For more information, see Change scan settings (Windows) on page 48.

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Scan from the printer control panel

To scan an original from the printer control panel

1. Load the original print-side up into the document feeder, or load the original print side down near the

icon at the corner of the scanner glass.

2. Touch Scan .

3. Touch a computer that you want to scan to.

4. Choose the type of scan you want.

5. Touch OK.

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Scan using Webscan

Webscan is a feature of the embedded web server that lets you scan photos and documents from your printer to your computer using a web browser.

This feature is available even if you did not install the printer software on your computer.

NOTE: By default, Webscan is o. You can enable this feature from the EWS.

If you are unable to open Webscan in the EWS, your network administrator might have turned it o. For more information, contact your network administrator or the person who set up your network.

To enable Webscan

1. Open the embedded web server. For more information, see Open the embedded web server

on page 77.

2. Click the Settings tab.

3. In the Security section, click Administrator Settings.

4. Select Webscan to enable Webscan.

5. Click Apply.

To scan using Webscan

Scanning using Webscan oers basic scan options. For additional scan options or functionality, scan from the HP printer software.

1. Load the original print-side up into the document feeder, or load the original print side down near the

icon at the corner of the scanner glass.

For more information, see Load original on page 42.

2. Open the embedded web server. For more information, see Open the embedded web server

on page 77.

3. Click the Scan tab.

4. Click Webscan in the left pane, change any settings, and then click Start Scan .

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Tips for successful scanning and copying

Use the following tips to copy and scan successfully:

● Keep the glass and the back of the lid clean. The scanner interprets anything it detects on the glass as

part of the image.

● Load the original print-side down near the icon at the corner of the scanner glass.

● To make a large copy of a small original, scan the original into the computer, resize the image in the

scanning software, and then print a copy of the enlarged image.

● To avoid incorrect or missing scanned text, make sure the brightness is set appropriately in the

software.

● You can also use the HP Smart app to scan from your mobile device. For information about this app, see

Scan using the HP Smart app on page 44.

● Make sure to select the correct source (document feeder or scanner glass) for scanning when using HP

software.

● When the document feeder is properly loaded with an original, the control panel display will indicate so.

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5 Manage ink and printhead

This section contains the following topics:

●

Ink levels

●

Rell ink tanks

●

Order ink supplies

●

Print with black ink only

●

Improve print quality

●

Align printheads

●

Clean printheads

●

Clean printer

●

Tips for working with ink and printhead

●

Move printer

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Ink levels

You can check the ink levels from the ink tanks on the printer. You can also check the HP printer software or printer control panel to determine when the tanks need to be relled.

To check the ink levels from the printer software (Windows)

1. In the HP printer software (available from the Start menu), click Estimated Levels at the top of the

window.

2. In the Toolbox, click the Estimated Levels tab.

To check the ink levels from the printer control panel

● From the Home screen, touch (Ink icon).

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Rell ink tanks

NOTE: Product service or repairs required as a result of lling the ink tanks improperly and/or using non-HP

ink will not be covered under warranty.

To rell the ink tanks

1. Open the front door.

2. Open the cap of the ink tank you plan to rell.

3. Depending on the type of ink bottles you have, do one of following:

● Screw-cap bottles: Twist to remove the cap of the ink bottle.

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● Flip-cap bottles: Twist to remove the cap of the ink bottle, remove the seal from the bottle, install the cap back onto the bottle, and then pull open the top part of the cap.

4. Match the color of the ink bottle with the color of the ink tank. Hold the bottle on the tank nozzle,

making sure the tip of the bottle ts properly over the nozzle, and let the ink drain into the tank until the tank is full. If the ink does not drain immediately, remove the bottle and properly reinsert it on the tank.

NOTE: Do not squeeze the ink bottles when lling ink. The ink bottles you have might vary.

Screw-cap bottles Flip-cap bottles

NOTE: If there is leftover ink in the bottle, store the bottle in an upright position in a cool and dry

location.

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5. Close the ink tank cap securely.

6. Repeat steps 2 to 5 to rell other ink tanks.

7. Close the front door of the printer.

Precautions for working with ink bottles

Use the following tips to work with ink bottles:

● Keep the ink bottles beyond the reach of children.

● Open the ink bottles only when you plan to ll the ink tanks.

● Do not tilt, shake, or squeeze the ink bottle when it is open to prevent ink leaks.

● Store the ink bottles in a cool, dark place.

● Do not drink or place in mouth.

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Order ink supplies

Before ordering ink bottles, visually check the labels on the ink bottles to locate the ink bottle numbers. You can also nd this information on the product label located on the inside of the front door.

To order original HP supplies for the printer, go to www.hp.com/buy/supplies . If prompted, choose your country/region, and then follow the prompts to nd the right ink bottles for your printer.

NOTE: Ordering ink bottles online is not supported in all countries/regions. If it is not available in your

country/region, you may still view supplies information and print a list for reference when shopping at a local HP reseller.

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Print with black ink only

To print with black ink only(Windows)

1. From your software, select Print.

2. Make sure your printer is selected.

3. Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer Properties, Printer, or Preferences.

4. Select the appropriate options.

Windows 10

● Click Paper/Quality tab.

● Under Print in Grayscale, select Black Ink Only from the list, and then click OK.

Windows 7

● On the Layout or Paper/Quality tab, click the Advanced button to open the Advanced Options dialog box.

● From the Print in Grayscale drop-down list, select Black Ink Only, and then click OK.

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Improve print quality

You can print a diagnostics page to determine if cleaning or aligning the printheads is recommended to improve print quality.

From the HP Smart app, you can also improve the print quality. For more information about the app, see Use

the HP Smart app to print, scan, and troubleshoot on page 12.

To print a print quality diagnostics page from the printer display

1. Load Letter or A4 unused plain white paper into the input tray.

2. From the Home screen on the printer control panel display, touch ( Setup ).

3. Touch Tools , and then touch Print Quality Report.

To print a print quality diagnostics page (Windows)

1. Load Letter or A4 unused plain white paper into the input tray.

2. In the HP printer software (available from the Start menu), click Print & Scan at the top of the window.

3. In the Print section, click Maintain Your Printer to access the Toolbox.

4. In the Toolbox, click the Device Services tab, and then click Print Quality Diagnostics Page.

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5. Review the cyan, magenta, yellow, and black boxes along with the other content on the diagnostics

page.

6. Clean the printheads, if the diagnostic page shows steaks or missing portions of the color and black

boxes.

For more information, see Clean printheads on page 62.

7. Align the printheads, if straight lines appear jagged on printouts, or if the diagnostic page indicates

aligning printheads might help.

For more information, see Align printheads on page 61.

8. If print quality problems persist after cleaning and aligning printheads, contact HP support.

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Align printheads

Aligning the printheads can improve print quality. If you notice misaligned colors or lines in your printouts or on the print quality diagnostics page, you should perform an alignment. For more information about the print quality diagnostics page, see Improve print quality on page 59.

To align the printheads (Windows)

1. Load Letter or A4 unused plain white paper into the input tray.

2. In the HP printer software (available from the Start menu), click Print & Scan at the top of the window.

3. In the Print section, click Maintain Your Printer to access the Toolbox.

4. In the Toolbox, click the Device Services tab, click the desired option, and then follow the onscreen

instructions.

To align the printhead from the printer display

1. Load Letter or A4 unused plain white paper into the input tray.

2. From the Home screen on the printer control panel display, touch ( Setup ).

3. Touch Tools , touch Align Cartridges, and then follow the onscreen instructions.

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Clean printheads

If your prints are streaked or have incorrect or missing colors, the printheads might need to be cleaned. You can also check the print quality diagnostics page to determine if cleaning is recommended. The cleaning process prints one page to attempt to clean the printheads. For more information about the print quality diagnostics page, see Improve print quality on page 59.

NOTE: Clean the printheads only when necessary. Unnecessary cleaning wastes ink and shortens the life of

the printheads.

To clean the printheads (Windows)

1. Load Letter or A4 unused plain white paper into the input tray.

2. In the HP printer software (available from the Start menu), click Print & Scan at the top of the window.

3. In the Print section, click Maintain Your Printer to access the Toolbox.

4. In the Toolbox, click the Device Services tab, click the desired option, and then follow the onscreen

instructions.

To clean the printhead from the printer display

1. Load Letter or A4 unused plain white paper into the input tray.

2. From the Home screen on the printer control panel display, touch ( Setup ).

3. Touch Tools , touch Clean Cartridges, and then follow the onscreen instructions.

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Clean printer

You can run a cleaning routine from the printer software to prevent back of page smearing.

To clean the printer from the printer software (Windows)

1. Load Letter or A4 unused plain white paper into the input tray.

2. In the HP printer software (available from the Start menu), click Print & Scan at the top of the window.

3. In the Print section, click Maintain Your Printer to access the Toolbox.

4. In the Toolbox, click the Device Services tab, click the desired option, and then follow the onscreen

instructions.

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Tips for working with ink and printhead

Printhead tips

Use the following tips to work with printheads:

● Use original HP printheads.

● To protect the printheads from drying out, always turn the printer o using the Power button, and wait

until the Power button light goes out.

● Do not open or untape printheads until you are ready to install them. Leaving tape on the printheads

reduces ink evaporation.

● Install both the black and color printheads correctly.

For more information, see Printhead (cartridge) problem on page 94.

● After you have set up the printer, do not open the printhead latch unless instructed to do so.

● Align the printer for best print quality. See Improve print quality on page 59 for more information.

● If you remove a printhead from the printer for any reason, try to replace it again as soon as possible.

Outside of the printer, if unprotected, the printhead may begin to dry out.

Ink tips

Use the following tips to work with ink:

● Make sure the ink tanks are not low on ink before printing.

For more information, see Ink levels on page 53.

● Rell the ink tanks when they are low on ink. Printing with the ink tanks low on ink may cause damage to

your printer.

● Do not tilt the printer.

NOTE: Original HP printheads and ink are designed and tested with HP printers and papers to help you easily

produce great results, time after time.

HP cannot guarantee the quality or reliability of non-HP supplies. Product service or repairs required as a result of using a non-HP supply will not be covered under warranty.

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Move printer

To prevent damage to the printer or ink leakage, follow these instructions.

If you are moving the printer within your home or oice, keep the printhead latch closed, and keep the printer level.

If you are moving the printer outside your home or oice, see the instructions provided inbox for moving printer, or visit www.support.hp.com .

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6 Connect

●

Before you begin

●

To place the printer in setup mode

●

Connect your printer to a wireless network with a router

●

Connect wirelessly to the printer without a router (Wi-Fi Direct)

●

Connect your printer by using the HP Smart app

●

Change wireless settings

●

Connect your printer to your computer with a USB cable (non-network connection)

●

Change from a USB connection to a wireless network

●

Use advanced printer management tools (for networked printers)

●

Tips for setting up and using a networked printer

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Before you begin

Ensure the following:

● The wireless network is set up and working properly.

● The printer and the computers that use the printer are on the same network (subnet).

While connecting the printer, you might be prompted to enter the wireless network name (SSID) and a wireless password.

● The wireless network name is the name of your wireless network.

● The wireless password prevents other people from connecting to your wireless network without your

permission. Depending on the level of security required, your wireless network might use either a WPA passphrase or WEP key.

If you have not changed the network name or the security passkey since setting up your wireless network, you can sometimes nd them on the back or side of the wireless router.

If you cannot nd the network name or the security password or cannot remember this information, see the documentation provided with your computer or with the wireless router. If you still cannot nd this information, contact your network administrator or the person who set up the wireless network.

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To place the printer in setup mode

If more than two hours have passed since you rst turned on the printer and you have not set up the printer wirelessly, place the printer in network setup mode by restoring the printer network settings. The setup mode will last for two hours. For information on how to restore the printer network settings, see Restore original

factory defaults and settings on page 109.

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Connect your printer to a wireless network with a router

●

Connect your printer to a wireless network using HP printer software

●

Connect your printer to a wireless network using the printer control panel

Connect your printer to a wireless network using HP printer software

To connect the printer to an integrated wireless WLAN 802.11 network, make sure you have the following:

● A wireless 802.11b/g/n network that includes a wireless router or access point.

NOTE: The printer supports connections using 2.4GHz and 5GHz.

● A computer that is already connected to the wireless network that you want to use to connect your

printer.

● Network name (SSID).

● WEP key or WPA Passphrase (if needed).

Connect your printer using HP printer software (Windows)

If connecting the printer wirelessly using HP software, place the printer in network setup mode by restoring the printer network settings. The setup mode will last for two hours. For information on how to restore the printer network settings, see Restore original factory defaults and settings on page 109.

1. In the HP printer software (available from the Start menu), click Tools.

For information about the software, see Open the HP printer software on page 11.

2. Click Device Setup & Software.

3. Click Connect a new device.

4. Select Manual Setup, select the wireless option, and then follow the onscreen instructions.

Connect your printer to a wireless network using the printer control panel

Use the Wireless Setup Wizard from the printer control panel display to set up wireless communication.

NOTE: Before you proceed, go through the list at Before you begin on page 67.

1. From the Home screen of the printer control panel display, touch (Wireless).

2. Touch (Settings).

3. Touch Wireless Setup Wizard or Wi-Fi Protected Setup.

4. Follow the display instructions to complete the setup.

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Connect wirelessly to the printer without a router (Wi-Fi Direct)

With Wi-Fi Direct, you can print wirelessly from a computer, smart phone, tablet, or other wireless-capable device—without connecting to an existing wireless network.

Guidelines for using Wi-Fi Direct

NOTE: For more information about Wi-Fi Direct, visit www.hp.com/go/widirectprinting .

● Make sure Wi-Fi Direct for your printer is turned on. See the section To turn on or o Wi-Fi Direct

on page 70.

● Make sure your computer or mobile device has the necessary software.

– If you are using a computer, make sure you have installed the printer software provided with the

printer.

If you have not installed the HP printer software on the computer, connect your computer to Wi-Fi Direct for your printer rst and then install the printer software. Select Wireless when prompted by the printer software for a connection type.

– If you are using a mobile device, make sure you have installed a compatible printing app.

● Up to ve computers and mobile devices can use the same Wi-Fi Direct connection at the same time.

● Wi-Fi Direct can be used while the printer is also connected either to a computer using a USB cable or to

a network using a wireless connection.

● Wi-Fi Direct cannot be used to connect a computer, mobile device, or printer to the Internet.

To turn on or o Wi-Fi Direct

1. From the Home screen on the printer control panel display, touch (Wi-Fi Direct).

2. Touch (Settings).

3. If the display shows that Wi-Fi Direct is O , touch the toggle button next to Wi-Fi Direct to turn it on.

TIP: You can also turn on Wi-Fi Direct from the EWS. For more information about using the EWS, see Open

the embedded web server on page 77.

To change connection method

1. From the Home screen on the printer control panel display, touch (Wi-Fi Direct).

2. Touch (Settings).

3. Touch Connection Method and then select Automatic or Manual.

To nd the Wi-Fi Direct name or password

● From the Home screen on the printer control panel display, touch. (Wi-Fi Direct).

The Wi-Fi Direct name and password are displayed onscreen.

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To print from a wireless-capable mobile device that supports Wi-Fi Direct

For Google Android devices, make sure you have installed the latest version of HP Print Service Plugin on your mobile device. You can download this plugin from the Google Play application store.

1. Make sure you have turned on Wi-Fi Direct on the printer.

2. Turn on Wi-Fi Direct on your mobile device. For more information, see the documentation provided with

the mobile device.

3. From your mobile device, select a document from a print enabled application, and then select the option

to print the document.

The list of available printers appears.

4. From the list of available printers, choose the Wi-Fi Direct name shown such as DIRECT-**-HP Smart

Tank Plus (where ** are the unique characters to identify your printer) to connect your mobile device.

If the mobile device is not automatically connected to the printer, follow the instructions on the printer control panel to connect to the printer. If a PIN code is displayed on the printer control panel, enter the PIN code on your mobile device.

When the mobile device is successfully connected to the printer, the printer starts printing.

To print from a wireless-capable mobile device that does not support Wi-Fi Direct

1. Make sure you have installed a compatible printing app on your mobile device. For more information,

visit www.hp.com/global/us/en/eprint/mobile_printing_apps.html.

2. Make sure you have turned on Wi-Fi Direct on the printer. For more information, see To turn on or o Wi-

Fi Direct on page 70.

3. Turn on the wireless (Wi-Fi) connection on your mobile device. For more information, see the

documentation provided with the mobile device.

4. From the mobile device, use the process you normally use to connect to a new wireless network or

hotspot. Choose the Wi-Fi Direct name from the list of wireless networks shown such as DIRECT-**-HP Smart Tank Plus (where ** are the unique characters to identify your printer).

NOTE: To nd the Wi-Fi Direct name or password, see To nd the Wi-Fi Direct name or password

on page 70.

5. Enter the Wi-Fi Direct password of your printer when prompted.

6. Print your document.

To print from a wireless-capable computer (Windows)

1. Make sure you have turned on Wi-Fi Direct on the printer. For more information, see To turn on or o Wi-

Fi Direct on page 70.

2. Turn on the computer's Wi-Fi connection. For more information, see the documentation provided with

the computer.

NOTE: If your computer does not support Wi-Fi, you are not able to use Wi-Fi Direct.

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3. From the computer, use the process you normally use to connect to a new wireless network or hotspot.

Choose the Wi-Fi Direct name from the list of wireless networks shown such as DIRECT-**-HP Smart Tank Plus (where ** are the unique characters to identify your printer).

Enter the Wi-Fi Direct password when prompted.

To nd the Wi-Fi Direct name or password, see To nd the Wi-Fi Direct name or password on page 70.

4. Proceed to step 5 if the printer has been installed and connected to the computer over a wireless

network. If the printer has been installed and connected to your computer with a USB cable, follow the steps below to install the printer software using the Wi-Fi Direct connection.

a. Depending on your operating system, do one of the following:

● Windows 10: From the computer desktop, click Start, select HP from the app list, and then select the icon with the printer name.

● Windows 7: From the computer desktop, click Start, select All Programs, click HP, click the folder for the printer, and then select the icon with the printer name.

b. In the printer software, click Tools.

c. Click Device Setup & Software, and then select Connect a new device.

d. When the Connection Options software screen appears, select Wireless.

Select your HP printer from the list of detected printers.

e. Follow the onscreen instructions.

5. Print your document.

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Connect your printer by using the HP Smart app

To connect the printer to the wireless network using the HP Smart app

You can use the HP Smart app to set up the printer on your wireless network. The HP Smart app is supported on iOS, Android, Windows, and Mac devices. For information about the app, see Use the HP Smart app to print,

scan, and troubleshoot on page 12.

1. Make sure the device you are using to connect the printer is connected to the same network you want to

connect the printer to.

2. If more than two hours have passed since you rst turned on the printer and you have not set up the

printer wirelessly, place the printer in the network setup mode by restoring the printer network settings. For information on how to restore the printer network settings, see Restore original factory defaults and

settings on page 109.

3. If you are using an iOS or Android mobile device, make sure the device has Bluetooth turned on.

NOTE:

● HP Smart uses Bluetooth for printer setup only. This helps to make the setup process faster and easier on iOS and Android mobile devices.

● Printing using Bluetooth is not supported.

4. Open the HP Smart app on your device. To learn how to install the app, see Use the HP Smart app to

print, scan, and troubleshoot on page 12.

5. On the Home screen of HP Smart, click or tap (Plus icon), and then select or add a printer.

Follow the onscreen instructions on your device to add the printer to your network.

To connect the printer with a USB cable using the HP Smart app

1. Connect the USB cable to the printer from your device.

2. Open the HP Smart app on your device. For information, see Use the HP Smart app to print, scan, and

troubleshoot on page 12.

3. On the Home screen of HP Smart, click or tap (Plus icon), and then select your printer.

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Change wireless settings

You can set up and manage your printer wireless connection and perform a variety of network management tasks. This includes printing information about network settings, turning the wireless function on or o, and changing wireless settings.

To congure the wireless settings

1. From the Home screen of the printer control panel display, touch (Wireless), and then touch

(Settings).

2. Select Wireless Setup Wizard, and then follow the onscreen instructions to nd your network name and

enter your security password (WEP/WPA/WPA2).

To turn on or o the wireless capability of the printer

The blue Wireless light on the printer control panel is lit when the wireless capability of the printer is on.

1. From the Home screen of the printer control panel display, touch (Wireless), and then touch

(Settings).

2. Touch the toggle button next to Wireless to turn the wireless capability on or o.

To print the wireless network test report

1. From the Home screen of the printer control panel display, touch (Wireless), and then touch

(Settings).

2. Touch Print Reports.

3. Touch Wireless Test Report.

To print network settings

Do one of the following:

● From the Home screen of the printer control panel display, touch (Wireless) to display the network

status screen. Touch Print to print the network conguration page.

● From the Home screen of the printer control panel display, touch ( Setup ), touch Tools, and then

touch Network Conguration Report.

To change wireless settings using the HP Smart app

1. If more than two hours have passed since you rst turned on the printer and you have not set up the

printer wirelessly, place the printer in network setup mode by restoring the printer network settings.

The setup mode will last for two hours. For information on how to restore the printer network settings, see Restore original factory defaults and settings on page 109.

2. Tap (Plus icon) on the Home screen of HP Smart, and then select the option to add a new printer.

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Connect your printer to your computer with a USB cable (nonnetwork connection)

The printer supports a rear USB 2.0 High Speed port for connection to a computer.

If the HP printer software has been installed, the printer will operate as a plug-and-play device. If the software has not been installed, follow the steps below to connect the printer with the USB cable.

If you are using the HP Smart app instead of the printer software, see To connect the printer with a USB cable

using the HP Smart app on page 73.

To connect the printer with the USB cable

1. Enter 123.hp.com in a web browser on your computer to download and install the HP printer software.

You can also use the HP printer software CD (if provided), or download the software from

www.support.hp.com .

NOTE: Do not connect the USB cable to the printer until you are prompted to do so.

2. Follow the onscreen instructions. When you are prompted, connect the printer to the computer by

selecting USB on the Connection Options screen.

3. Follow the onscreen instructions.

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Change from a USB connection to a wireless network

If you rst set up your printer and installed the software with a USB cable, directly connecting the printer to your computer, you can easily change to a wireless network connection. You will need a wireless 802.11b/g/n network that includes a wireless router or access point.

Before changing from a USB connection to a wireless network, make sure that:

● The printer is connected to your computer with the USB cable until you are prompted to disconnect the

cable.

● Your computer is already connected to the wireless network that you want to connect the printer.

NOTE: If you are unable to set up the connection following the steps in this section, see Network and

connection issues on page 105.

To change from a USB connection to a wireless network (Windows)

1. In the HP printer software (available from the Start menu), click Tools.

2. Click Device Setup & Software.

3. Select Convert a USB connected device to wireless. Follow the onscreen instructions.

To change from a USB connection to a wireless network using the HP Smart app (Windows 10)

1. Before you proceed, make sure your computer and printer meet the following requirements:

● Your printer is currently connected to your computer through USB.

● Your computer is currently connected to a wireless network.

2. Open the HP Smart app. For information, see Use the HP Smart app to print, scan, and troubleshoot

on page 12.

3. Make sure your printer is selected.

TIP: If a printer is already set up, you can select it from the Home screen of HP Smart by swiping left or

right and selecting it.

To use a dierent printer, click or tap (Plus icon) on the Home screen, and then select a dierent printer or add a new printer.

4. Click Learn More when you see “Make printing easier by connecting your printer wirelessly” on top of the

home page of the app.

5. Follow the onscreen instructions to complete the connection.

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Use advanced printer management tools (for networked printers)

When the printer is connected to a network, you can use the embedded web server (EWS) to view status information, change settings, and manage the printer from your computer.

NOTE: You can open and use the EWS without being connected to the Internet. However, some features are

not available.

NOTE: To view or change some settings, you might need a password.

●

Open the embedded web server

●

About cookies

Open the embedded web server

You can use one of the following ways to open the embedded web server.

To open the embedded web server through a network

Find out the IP address of the printer by touching (Wireless) or by printing a network conguration

page.

NOTE: The printer and the computer or mobile device must be connected to the same network. Also,

the printer must have an IP address.

2. In a supported web browser on your computer or mobile device, type the IP address assigned to the

printer.

For example, if the IP address is 123.123.123.123, type the following address into the web browser: http://123.123.123.123.

To open the embedded web server from the HP printer software (Windows)

1. Open the printer software. For more information, see Open the HP printer software on page 11.

2. Click the Print & Scan tab, and then click Maintain Your Printer.

3. In Toolbox, click the Device Information tab.

4. After the printer information is retrieved, click Printer EWS Home Page near the bottom right of the

page.

To open the embedded web server from the HP Smart app

1. Open the HP Smart app on your device. For more information, see Use the HP Smart app to print, scan,

and troubleshoot on page 12.

2. On the Home screen of HP Smart, make sure your printer is selected.

TIP: If a printer is already set up, you can select it from the Home screen of HP Smart by swiping left or

right and selecting it.

To use a dierent printer, click or tap (Plus icon) on the Home screen, and then select a dierent printer or add a new printer.

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3. Click or tap the printer.

4. iOS/Android: Select Advanced Setting under Advanced.

Windows 10/Mac: Click Printer Home Page (EWS) under Advanced.

To open the embedded web server through Wi-Fi Direct

1. From the Home screen of the printer control panel display, touch (Wi-Fi Direct).

2. Touch (Settings).

3. If the display shows that Wi-Fi Direct is O , touch the toggle button next to Wi-Fi Direct to turn it on.

4. From your wireless computer or mobile device, turn wireless on, search for and connect to Wi-Fi Direct

name, for example: DIRECT-**-HP Smart Tank Plus (where ** are the unique characters to identify your printer).

Enter Wi-Fi Direct password when prompted.

NOTE: To nd the Wi-Fi Direct name or password, touch (Wi-Fi Direct) from the Home screen on

the printer control panel display.

5. In a supported web browser on your computer or mobile device, type the following address: http://

192.168.223.1

About cookies

The embedded Web server (EWS) places very small text les (cookies) on your hard drive when you are browsing. These les let the EWS recognize your computer the next time you visit. For example, if you have congured the EWS language, a cookie helps remember which language you have selected so that the next time you access the EWS, the pages are displayed in that language. Some cookies (such as the cookie that stores customer-specic preferences) are stored on the computer until you clear them manually.

You can congure your browser to accept all cookies, or you can congure it to alert you every time a cookie is oered, which allows you to decide which cookies to accept or refuse. You can also use your browser to remove unwanted cookies.

NOTE: Depending on your printer, if you disable cookies, you also disable one or more of the following

features:

● Starting where you left the application (especially useful when using setup wizards)

● Remembering the EWS browser language setting

● Personalizing the EWS Home page

For information about how to change your privacy and cookie settings and how to view or delete cookies, see the documentation available with your Web browser.

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Tips for setting up and using a networked printer

Use the following tips to set up and use a networked printer:

● When setting up the wireless networked printer, make sure your wireless router or access point is

powered on. The printer searches for wireless routers, then lists the detected network names on the computer.

● If your computer is connected to a Virtual Private Network (VPN), you need to disconnect from the VPN

before you can access any other device on your network, including the printer.

● Learn more about conguring your network and the printer for wireless printing. Click here to go online

for more information.

● Learn how to nd your network security settings. Click here to go online for more information.

● Make sure your wireless network provides an Internet connection.

● Make sure the printer is on the network.

If not, use the Wireless Setup Wizard from the printer control panel display to set up wireless communication.

● Make sure the printer and device are turned on and connected to the same wireless network.

● If more than two hours have passed since you rst turned on the printer and you have not set up the

printer wirelessly, place the printer in network setup mode by restoring the printer network settings. The setup mode will last for two hours. For information on how to restore the printer network settings, see Restore original factory defaults and settings on page 109.

● If you are using a mobile device, make sure the device has Bluetooth turned on.

● Learn about the HP Print and Scan Doctor. Click here to go online for more information.

NOTE: This utility is only available for the Windows operating system.

● Learn how to change from a USB to wireless connection. Click here to go online for more information.

● Learn how to work with your rewall and antivirus programs during printer setup. Click here to go online

for more information.

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7 Solve a problem

This section contains the following topics:

●

Get help with HP online troubleshooting

●

Get more help

●

Get help from the printer control panel

●

Get help from the HP Smart app

●

Jams and paper-feed issues

●

Printhead (cartridge) problem

●

Printing issues

●

Copy issues

●

Scan issues

●

Network and connection issues

●

Printer hardware issues

●

Solve problems using Web Services

●

Restore original factory defaults and settings

●

Maintain the printer

●

HP support

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Get help with HP online troubleshooting

Use an HP online troubleshooting tool to solve your printer issues. Use the table below to identify your problem and click the appropriate link.

NOTE: The HP online troubleshooting wizards might not be available in all languages.

Online troubleshooting tool Use this tool to learn how to:

Troubleshoot paper jam issues Clear jammed paper from the printer or document feeder and resolve paper or paper feed issues.

Troubleshoot a print carriage jam

Troubleshoot issues with print job not printing

Troubleshoot copy and scan issues

Troubleshoot print quality issues

Find network settings for a wireless connection

Troubleshoot wireless network connection issues

Convert a USB connection to wireless

Troubleshoot a rewall or antivirus issue

Troubleshoot Wi-Fi Direct connection issues

Troubleshoot mobile network issues

HP Print and Scan Doctor

Clear obstructions that are blocking the print carriage.

Resolve issues with printer responsiveness, pages not printing, or “Unable to print” errors.

Determine why the printer will not copy or scan, or improve the quality of your copies or scans.

Improve the quality of your prints.

Find your wireless network name (SSID) and password.

Resolve wireless networking issues, including issues with setting up a wireless connection for the rst time or xing a connection that is no longer working.

Convert your printer-to-computer connection from USB to wireless.

Determine if a rewall or antivirus program is preventing your computer from connecting to the printer and resolve the issue.

Resolve Wi-Fi Direct problems or congure Wi-Fi Direct.

Resolve issues with connecting a mobile device to your printer.

Automatically diagnose and resolve printer issues.

(For Windows operating systems only)

HP Virtual Agent Chat with HP Virtual Agent to troubleshoot issues.

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Get more help

Solve printer issues with HP online troubleshooting tools

Get help with HP online troubleshooting on page 81

Get printer documentation, troubleshooting information, software updates, and more

www.support.hp.com

Scan with HP Scan software

HP Scan software

Contact HP support

Contact support website

www.register.hp.com

Diagnose and resolve printer issues

HP Print and Scan Doctor

(For Windows operating systems only)

Use my device to print, scan, and manage my printer with the HP Smart app

● iOS/Android: www.hp.com/go/hpsmart-help

● Windows: www.hp.com/go/hpsmartwin-help

● Mac: www.hp.com/go/hpsmartmac-help

Order ink supplies

HP Sure Supply

Print from anywhere to my HP ePrint-enabled printer

HP ePrint

View printer warranty options

www.support.hp.com

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Get help from the printer control panel

You can use the printer’s help topics to learn more about the printer, and some help topics include animations that guide you through procedures, such as loading paper.

To access the Help menu from the Home screen or contextual help for a screen, touch on the printer

control panel.

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Get help from the HP Smart app

The HP Smart app provides alerts for printer issues (jams and other problems), links to help content, and options to contact support for additional assistance. For more information about the app, see Use the HP

Smart app to print, scan, and troubleshoot on page 12.

1. Open the HP Smart on your device.

2. On the Home screen of HP Smart, make sure your printer is selected.

TIP: If a printer is already set up, you can select it from the Home screen of HP Smart by swiping left or

right and selecting it.

To use a dierent printer, click or tap (Plus icon) on the Home screen, and then select a dierent printer or add a new printer.

3. To view the printer status, click or tap the printer icon.

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Jams and paper-feed issues

Clear a paper or print carriage jam

Solve paper jam issues. Use an HP online troubleshooting wizard

Get step-by-step instructions for clearing paper jams and resolving issues with paper or the paper feed.

Resolve a print carriage jam. Use an HP online troubleshooting wizard

If something is blocking the print carriage or it does not move easily, get step-by-step instructions.

NOTE: The HP online troubleshooting wizards may not be available in all languages.

Read general instructions in the Help for clearing jams

Paper jams can occur in several locations. For print carriage jams, remove any objects, including paper, that are blocking the print carriage in the printhead access area.

NOTE: Do not use any tools or other devices to remove jammed objects. Always use caution when removing

jammed objects from inside the printer.

To clear a paper jam from the input tray

1. Pull the paper gently out of the input tray.

2. Make sure there is no foreign object in the paper path, and then reload paper.

NOTE: The input tray shield can prevent foreign debris from falling into the paper path and causing

serious paper jams. Do not take down the input tray shield.

To clear a paper jam from the output tray

▲ Pull the paper gently out of the output tray.

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To clear a paper jam in the document feeder

1. Lift the cover of the document feeder.

2. Gently pull the jammed paper out of the rollers.

CAUTION: If the paper tears when you are removing it from the rollers, check the rollers and wheels

for torn pieces of paper that might remain inside the printer.

If you do not remove all the pieces of paper from the printer, more paper jams are likely to occur.

3. Close the document feeder cover, pressing down rmly until it snaps into place.

To clear paper or other objects from the printhead (cartridge) access area

1. Close the output tray extender, and then close the output tray.

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2. Open the front door of the printer.

3. Open the printhead access door.

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4. Make sure the print carriage is not obstructed. You might need to slide the carriage to the right side.

Remove any jammed paper or other objects blocking the carriage.

5. Make sure the printhead latch is properly closed.

NOTICE: After you have set up the printer, do not open the printhead latch unless instructed to do so.

6. Close the front door of the printer.

7. Pull out the output tray and the tray extender.

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To clear a paper jam inside of the printer

NOTE: Follow the instructions in this section after you have tried other ways to clear paper jams. Before you

begin, make sure the ink tank caps are rmly closed to prevent ink from leaking.

1. Press (the Power button) to turn o the printer.

2. Open the front door, and then open the printhead access door.

NOTE: If the print carriage is not on the left side, manually move it to far left.

3. Press down on the side of the printhead latch to open.

NOTE: After you have set up the printer, do not open the printhead latch unless instructed to do so.

4. Close the doors.

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5. Lift the front of the printer so that the printer is resting on its rear, to expose the bottom cleanout.

Locate the cleanout door on the bottom of the printer, and then pull both tabs on the cleanout door to open it.

NOTE: Do not keep the printer in a tilted position for too long to prevent ink from leaking.

6. Remove the jammed paper.

7. Close the cleanout door. Gently push the door towards the printer until both latches snap into place.

8. Turn the printer upright.

9. Open the front door, and then open the printhead access door.

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10. Close the printhead latch, and then close the doors.

11. Connect the power cord, and then turn on the printer.

Learn how to avoid paper jams

To help avoid paper jams, follow these guidelines.

● Do not overll the input tray, but make sure that you have at least 5 pages loaded, for best results.

● Keep your printer free of dust and debris by removing paper and closing the input tray when not in use.

● Remove printed papers from the output tray frequently.

● Ensure that paper loaded in the input tray lays at, and the edges are not bent or torn.

● Do not combine dierent paper types and paper sizes in the input tray; the entire stack of paper in the

input tray must be the same size and type.

Use HP paper for optimum performance. See Paper basics on page 9 for more information about HP paper.

● Adjust the paper-width guide in the input tray to t snugly against all paper. Make sure the paper-width

guide does not bend the paper in the input tray.

● Do not force paper too far down in the input tray.

● Do not add paper while the printer is printing. If the printer is about to run out of paper, wait until the out

of paper message appears before adding paper.

Solve paper-feed problems

What kind of problem are you having?

● Paper is not picked up from the input tray

– Make sure paper is loaded in the input tray. For more information, see Load media on page 19.

– Adjust the paper-width guide in the input tray to t snugly against all paper. Make sure the paper-

width guide does not bend the paper in the input tray.

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– Make sure paper in the input tray is not curled. Uncurl paper by bending it in the opposite direction

of the curl.

– Clean the paper rollers.

● Pages are skewing

– Make sure the paper is loaded in the far-right side of the input tray and the paper-width guide is t

against the left side of the paper.

– Load paper into the printer only when it is not printing.

● Multiple pages are being picked up

– Adjust the paper-width guide in the input tray to t snugly against all paper. Make sure the paper-

width guide does not bend the paper in the input tray.

– Make sure the input tray is not overloaded with paper.

– Make sure the pieces of the loaded paper are not sticking together.

– Use HP paper for optimum performance and eiciency.

– Clean the paper rollers.

To clean the paper rollers manually

1. Gather the following materials:

● A long, lint-free cotton swab

● Distilled, ltered, or bottled water (tap water might damage the printer)

2. Press (the Power button) to turn o the printer.

3. Disconnect the power cord from the rear of the printer.

4. Disconnect the USB cable, if it is not already disconnected.

5. Raise the input tray.

6. Lift and hold the input tray shield.

NOTE: Do not remove the input tray shield. The input tray shield prevents foreign debris from falling

into the paper path and causing paper jams.

7. Look down through the open input tray and nd the gray paper pick rollers. You might need a ashlight

to illuminate the area.

8. Dampen a long cotton swab with bottled or distilled water, and then squeeze any excess water from the

cloth.

9. Press the swab against the rollers, and then rotate them upward with your ngers. Apply a moderate

amount of pressure to remove dust or dirt buildup.

10. Lower the input tray shield.

11. Allow the rollers to dry for 10 or 15 minutes.

12. Reconnect the power cord to the rear of the printer.

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13. Reconnect the USB cable to the printer if necessary.

14. Press the Power button to turn on the printer.

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Printhead (cartridge) problem

If a message indicates a printhead problem, try the following in order:

1. Verify that the indicated printhead is correctly installed.

2. Clean the printhead contacts.

3. Contact HP support for assistance. Go to www.support.hp.com .

To verify the printhead installed properly

NOTICE: The instructions here are only applicable in this section. After you have set up the printer, do not

open the printhead latch unless instructed to do so.

1. Make sure the printer is turned on.

2. Close the output tray extender, and then close the output tray.

3. Remove and reinsert the printhead.

a. Open the front door of the printer.

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HP 5HX14A User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

1 Get started

Printer parts

Get to know the ink tank system

Control panel features

Overview of buttons and lights

Control panel display icons

Change printer settings

Change the default paper settings detected by printer

Paper basics

Recommended papers for printing

Order HP paper supplies

Open the HP printer software

Use the HP Smart app to print, scan, and troubleshoot

Sleep mode

Quiet Mode

2 Print

Load media

Print documents

Print photos

Print envelopes

Print using the HP Smart app

Print using the maximum dpi

Print using a Mac desktop or laptop

Print with mobile devices

Print from mobile devices

Tips for print success

Paper loading tips

Printer settings tips

View print job status and manage print jobs (Windows)

Customize your printer (Windows)

3 Use Web Services

What are Web Services?

Set up Web Services

Print with HP ePrint

Use the HP Connected website

Remove Web Services

4 Copy and scan

Copy documents

Load original

Scan using the HP Smart app

Scan from an iOS or Android device

Scan from the printer to your Mac device

Scan from a Windows 10 device

Scan using the HP printer software

Scan from a computer

Change scan settings (Windows)

Create a new scan shortcut (Windows)

Scan from the printer control panel

Scan using Webscan

Tips for successful scanning and copying

5 Manage ink and printhead

Ink levels

Order ink supplies

Print with black ink only

Improve print quality

Align printheads

Clean printheads

Clean printer

Tips for working with ink and printhead

Move printer

6 Connect

Before you begin

To place the printer in setup mode

Connect your printer to a wireless network with a router

Connect your printer to a wireless network using HP printer software

Connect your printer to a wireless network using the printer control panel

Connect wirelessly to the printer without a router (Wi-Fi Direct)

Connect your printer by using the HP Smart app

Change wireless settings

ENWW Connect your printer to your computer with a USB cable (non-network connection) 75

Change from a USB connection to a wireless network

Use advanced printer management tools (for networked printers)

Open the embedded web server

About cookies

Tips for setting up and using a networked printer

7 Solve a problem