HP Oicejet 5740 e-All-in-One series
Table of contents
1 How do I? ...................................................................................................................................................... 1
2 Get started .................................................................................................................................................... 2
Printer parts ........................................................................................................................................................... 3
Control panel and status lights ............................................................................................................................. 5
Paper basics ........................................................................................................................................................... 7
Load media .......................................................................................................................................................... 10
Load original ........................................................................................................................................................ 14
Open the HP printer software (Windows) ............................................................................................................ 15
Sleep mode .......................................................................................................................................................... 16
Accessibility ......................................................................................................................................................... 17
3 Print ........................................................................................................................................................... 18
Print photos ......................................................................................................................................................... 19
Print documents .................................................................................................................................................. 21
Print on both sides (duplexing) ........................................................................................................................... 22
Print using Near Field Communication (NFC) ...................................................................................................... 23
Print with AirPrint ................................................................................................................................................ 24
Tips for print success ........................................................................................................................................... 26
4 Use Web Services ......................................................................................................................................... 28
What are Web Services? ....................................................................................................................................... 29
Set up Web Services ............................................................................................................................................. 30
Print with HP ePrint ............................................................................................................................................. 32
Use HP Printables ................................................................................................................................................ 34
Use the HP Connected website ............................................................................................................................ 35
Remove Web Services .......................................................................................................................................... 36
Tips for using Web Services ................................................................................................................................. 37
5 Copy and scan .............................................................................................................................................. 38
Copy documents .................................................................................................................................................. 39
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Scan ...................................................................................................................................................................... 40
Tips for copy and scan success ............................................................................................................................ 45
6 Fax ............................................................................................................................................................. 46
Send a fax ............................................................................................................................................................ 47
Receive a fax ........................................................................................................................................................ 52
Set up phone book contacts ................................................................................................................................ 58
Change fax settings ............................................................................................................................................. 61
Fax and digital phone services ............................................................................................................................ 65
Fax over Internet Protocol ................................................................................................................................... 66
Use reports .......................................................................................................................................................... 67
7 Work with cartridges ................................................................................................................................... 71
Check the estimated ink levels ............................................................................................................................ 72
Replace the cartridges ......................................................................................................................................... 73
Order ink supplies ................................................................................................................................................ 75
Use single-cartridge mode .................................................................................................................................. 76
Cartridge warranty information .......................................................................................................................... 77
Anonymous usage information storage .............................................................................................................. 78
Tips for working with cartridges ......................................................................................................................... 79
8 Connect Your Printer .................................................................................................................................... 80
Set up the printer for wireless communication ................................................................................................... 81
Change network settings ..................................................................................................................................... 86
Advanced printer management tools (for networked printers) ......................................................................... 88
Tips for setting up and using a networked printer ............................................................................................. 90
9 Solve a problem ........................................................................................................................................... 91
Jams and paper-feed issues ................................................................................................................................ 92
Ink cartridge issues .............................................................................................................................................. 97
Printing issues ..................................................................................................................................................... 99
Copy issues ........................................................................................................................................................ 107
Scan issues ........................................................................................................................................................ 108
Fax issues ........................................................................................................................................................... 109
Network and connection issues ........................................................................................................................ 118
Printer hardware issues ..................................................................................................................................... 120
HP support ......................................................................................................................................................... 121
Appendix A Technical information ................................................................................................................. 123
Hewlett-Packard Company notices ................................................................................................................... 124
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Specications ..................................................................................................................................................... 125
Environmental product stewardship program .................................................................................................. 127
Regulatory information ..................................................................................................................................... 131
Appendix B Additional fax setup .................................................................................................................... 141
Set up faxing (parallel phone systems) ............................................................................................................ 142
Serial-type fax setup ......................................................................................................................................... 162
Test fax setup .................................................................................................................................................... 163
Index ........................................................................................................................................................... 187
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vi ENWW
1 How do I?
Learn how to use your HP Oicejet 5740 series
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Get started on page 2
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Print on page 18
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Use Web Services on page 28
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Copy and scan on page 38
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Fax on page 46
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Work with cartridges on page 71
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Connect Your Printer on page 80
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Technical information on page 123
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Solve a problem on page 91
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2 Get started
This section contains the following topics:
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Printer parts
●
Control panel and status lights
●
Paper basics
●
Load media
●
Load original
●
Open the HP printer software (Windows)
●
Sleep mode
●
Accessibility
2 Chapter 2 Get started ENWW
Printer parts
Front view
Figure 2-1 Front and top views of HP Oicejet 5740 e-All-in-One series
Feature Description
1 Lid
2 Lid-backing
3 Scanner glass
4 Printer model name
5 Cartridge access door
6 Memory device area
7 Cartridge access area
8 Ink cartridges
9 Photo tray
10 On button (also referred to as the Power button)
11 Wireless status light
12 Control panel
13 Output tray
14 Color graphics display (also referred to as the display)
15 Automatic output tray extender (also referred to as the tray extender)
16 Memory card slot
17 Memory device light
18 Front universal serial bus (USB) port
19 Paper tray
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Back view
Figure 2-2 Rear view of HP Oicejet 5740 e-All-in-One series
Feature Description
1 Document feeder
2 Power light. The green light indicates the power cord is installed correctly.
3 Ethernet network port
4 Rear USB port
5 Power connection. Use only the power cord supplied by HP.
6 Fax ports: 2-EXT (top) and 1-LINE (bottom)
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Control panel and status lights
Overview of buttons and lights
The following diagram and related table provides a quick reference to the printer control panel features.
Label Name and Description
1 Wireless light: Indicates the status of the printer wireless connection.
●
Solid blue light indicates that wireless connection has been established and you can print.
●
Slow blinking light indicates that wireless is on, but the printer is not connected to a network. Make sure your printer is
within the range of wireless signal.
●
Fast blinking light indicates wireless error. Refer to the message on the printer display.
●
If wireless is turned o, the wireless light is o and the display screen shows Wireless O.
2 On button: Turns the printer on or o.
3 Back button: Returns to the previous screen.
4 Help button: Opens the Help menu for the current operation.
5 Home button: Returns to the Home screen, the screen that is displayed when you rst turn on the printer.
6 Control panel display: Touch the screen to select menu options, or scroll through the menu items.
7 Near Field Communication (NFC) button: Indicates the area where you can print documents and images from a mobile device
(such as a smartphone or tablet) by touching the device on the printer.
Control panel display icons
Icon Purpose
Copy : Opens the Copy menu where you can select a copy type or change the copy settings.
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Icon Purpose
Scan : Opens the Scan menu where you can select a destination for your scan.
HP Printables: Provides a quick and easy way to access and print information from the web, such as coupons,
coloring pages, puzzles, and more.
Photo : Opens the Photo menu where you can view and print photos, or reprint a printed photo.
Fax : Displays a screen where you can send a fax, or change fax settings.
Setup : Opens the Setup menu where you can change preferences and use tools to perform maintenance
functions.
Help : Opens the Help menu where you can view How To videos, printer feature information, and tips.
Near Field Communication (NFC) button: Indicates the area where you can print documents and images from a
mobile device (such as a smartphone or tablet) by touching the device on the printer.
ePrint icon: Opens the Web Services Summary menu, where you can check ePrint status details, change ePrint
settings, or print an Info page.
Wi-Fi Direct icon: Opens the Wi-Fi Direct menu where you can turn on Wi-Fi Direct, turn o Wi-Fi Direct, and
display the Wi-Fi Direct name and password.
Wireless icon: Opens the Wireless Summary menu where you can check wireless status and change wireless
settings. You can also print a wireless test report, helping diagnose network connection issues.
NOTE: (Ethernet) and (Wireless) will not be displayed at the same time. Showing the Ethernet icon or
the wireless icon depends on the way your printer is connected to the network. If the network connection of the
printer has not been set up, by default, the printer control panel display shows
Ethernet icon: Shows that an Ethernet network connection exists and also provides easy access to the the
network status screen.
ECO icon: Displays a screen where you can congure some of the printer environmental features.
Fax Status icon: Displays status information for the Auto Answer function, fax logs, and the fax sound volume.
Ink icon: Shows estimated ink levels by cartridge. Displays a warning symbol if the ink level is less than the
minimum expected ink level.
(Wireless).
NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When you receive a low-
ink warning message, consider having a replacement cartridge available to avoid possible printing delays. You do
not need to replace cartridges until the print quality becomes unacceptable.
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Paper basics
The printer is designed to work well with most types of oice paper. It is best to test a variety of print paper
types before buying large quantities. Use HP paper for optimum print quality. Visit the HP website at
www.hp.com for more information about HP paper.
HP recommends plain papers with the ColorLok logo for printing everyday documents. All
papers with the ColorLok logo are independently tested to meet high standards of
reliability and print quality, and produce documents with crisp, vivid color, bolder blacks,
and that dry faster than ordinary plain papers. Look for papers with the ColorLok logo in
a variety of weights and sizes from major paper manufacturers.
This section contains the following topics:
●
Recommended papers for printing
●
Order HP paper supplies
●
Tips for selecting and using paper
Recommended papers for printing
If you want the best print quality, HP recommends using HP papers that are specically designed for the type
of project you are printing.
Depending on your country/region, some of these papers might not be available.
Photo printing
●
●
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HP Premium Plus Photo Paper
HP Premium Plus Photo Paper is HP’s highest-quality photo paper for your best photos. With HP
Premium Plus Photo Paper, you can print beautiful photos that are instant-dry so you can share them
right o the printer. It is available in several sizes, including A4, 8.5 x 11 inches, 4 x 6 inches (10 x 15
cm), 5 x 7 inches (13 x 18 cm), and 11 x 17 inches (A3), and in two nishes - glossy or soft gloss (semigloss). Ideal for framing, displaying, or gifting your best photos and special photo projects. HP Premium
Plus Photo Paper delivers exceptional results with professional quality and durability.
HP Advanced Photo Paper
This thick photo paper features an instant-dry nish for easy handling without smudging. It resists
water, smears, ngerprints, and humidity. Your prints have a look and feel comparable to a storeprocessed photo. It is available in several sizes, including A4, 8.5 x 11 inches, 10 x 15 cm (4 x 6 inches),
13 x 18 cm (5 x 7 inches), and two nishes – glossy or soft-gloss (satin matte). It is acid-free for longer
lasting documents.
HP Everyday Photo Paper
Print colorful, everyday snapshots at a low cost, using paper designed for casual photo printing. This
aordable photo paper dries quickly for easy handling. Get sharp, crisp images when you use this paper
with any inkjet printer. It is available in glossy nish in several sizes, including A4, 8.5 x 11 inches, and
10 x 15 cm (4 x 6 inches). It is acid-free for longer lasting documents.
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HP Photo Value Packs
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HP Photo Value Packs conveniently package original HP ink cartridges and HP Advanced Photo Paper to
save you time and take the guesswork out of printing aordable, lab-quality photos with your HP
printer. Original HP inks and HP Advanced Photo Paper have been designed to work together so your
photos are long lasting and vivid, print after print. Great for printing out an entire vacation's worth of
photos or multiple prints to share.
Business documents
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HP Premium Presentation Paper 120g Matte
This paper is a heavy two-sided matte paper perfect for presentation, proposals, reports, and
newsletters. It is heavyweight for an impressive look and feel.
●
HP Brochure Paper 180g Glossy or HP Professional Paper 180 Glossy
These papers are glossy-coated on both sides for two-sided use. They are the perfect choice for nearphotographic reproductions and business graphics for report covers, special presentations, brochures,
mailers, and calendars.
●
HP Brochure Paper 180g Matte or HP Professional Paper 180 Matt
These papers are matte-coated on both sides for two-sided use. They are the perfect choice for nearphotographic reproductions and business graphics for report covers, special presentations, brochures,
mailers, and calendars.
Everyday printing
All the papers listed for everyday printing feature ColorLok Technology for less smearing, bolder blacks, and
vivid colors.
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HP Bright White Inkjet Paper
HP Bright White Inkjet Paper delivers high-contrast colors and sharp text. It is opaque enough for twosided color usage with no show-through, which makes it ideal for newsletters, reports, and yers.
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HP Printing Paper
HP Printing Paper is a high-quality multifunction paper. It produces documents that look and feel more
substantial than documents printed on standard multipurpose or copy paper. It is acid-free for longer
lasting documents.
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HP Oice Paper
HP Oice Paper is a high-quality multifunction paper. It is suitable for copies, drafts, memos, and other
everyday documents. It is acid-free for longer lasting documents.
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HP Oice Recycled Paper
HP Oice Recycled Paper is a high-quality multifunction paper made with 30% recycled ber.
Order HP paper supplies
The printer is designed to work well with most types of oice paper. Use HP paper for optimum print quality.
To order HP papers and other supplies, go to www.hp.com . At this time, some portions of the HP website are
available in English only.
HP recommends plain papers with the ColorLok logo for printing and copying of everyday documents. All
papers with the ColorLok logo are independently tested to meet high standards of reliability and print quality,
8 Chapter 2 Get started ENWW
and produce documents with crisp, vivid color, bolder blacks and dry faster than ordinary plain papers. Look
for papers with the ColorLok logo in a variety of weights and sizes from major paper manufacturers.
Tips for selecting and using paper
For the best results, observe the following guidelines.
●
Load only one type of paper at a time into a tray or document feeder.
●
When loading the tray and document feeder, make sure the paper is loaded correctly.
●
Do not overload the tray or document feeder.
●
To prevent jams, poor print quality, and other printing problems, avoid loading the following paper in the
tray or document feeder:
—
Multipart forms
—
Media that is damaged, curled, or wrinkled
—
Media with cutouts or perforations
—
Media that is heavily textured, embossed, or does not accept ink well
—
Media that is too lightweight or stretches easily
—
Media that contains staples or clips
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Load media
Select a paper size to continue.
To load small-size paper
1. Pull out the photo tray.
If you do not see the photo tray, remove the output tray from the printer.
2. Load paper.
●
Insert a stack of photo paper into the photo tray print side down.
●
3. Push the photo tray back in.
4. Change or retain the paper settings on the printer display.
To load full-size paper
1. Pull out the paper tray, slide the paper-width guides outward, and then remove any previously loaded
media.
2. Load paper.
Slide the photo paper forward until it stops.
10 Chapter 2 Get started ENWW
●
●
●
3. Push the paper tray back in.
4. Change or retain the paper settings on the printer display.
To load legal paper
Insert a stack of paper into the paper tray with the short edge forward and the print side down.
Slide the paper forward until it stops.
Slide the paper-width guides inward until they stop at the edges of the paper.
1. Pull out the paper tray, slide the paper-width guides outward, and then remove any previously loaded
media.
2. Unlock and open the front side of the paper tray.
3. Load paper.
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Insert a stack of paper into the paper tray with the short edge forward and the print side down.
●
Slide the paper forward until it stops.
●
Slide the paper-width guides inward until they stop at the edges of the paper.
4. Push the paper tray back in.
5. Change or retain the paper settings on the printer display.
To load envelopes
1. Pull out the paper tray, slide the paper-width guides outward, and then remove any previously loaded
media.
2. Load envelopes
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Insert one or more envelopes in the center of the paper tray. The print side should face down. The
ap should be on the left side and facing up.
12 Chapter 2 Get started ENWW
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Slide a stack of envelopes inward until it stops.
●
Slide the paper-width guides inward against the stack of envelopes until they stop.
3. Push the paper tray back in.
4. Change or retain the paper settings on the printer display.
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Load original
To load original on the scanner glass
1. Lift the scanner lid.
2. Load the original print side down on the right front corner of the glass.
3. Close the scanner lid.
To load an original in the document feeder
1. Slide paper-width guides outwards.
2. Load original print-side up in the document feeder.
3. Slide paper-width guides inward until they stop at the edge of paper.
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Open the HP printer software (Windows)
After installing the HP printer software, depending on your operating system, do one of the following:
●
Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer
name.
●
Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then select
the printer name.
●
Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All
Programs
, click HP, click the folder for the printer, and then select the icon with the printer's name.
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Sleep mode
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Power usage is reduced while in the Sleep mode.
●
After initial setup of printer, the printer will enter the Sleep mode after ve minutes of inactivity.
●
The time to the Sleep mode can be changed from the control panel.
To set the Sleep mode time
1.
From the Home screen, touch ( Setup ).
2. Touch Preferences .
3. Scroll through the options, and then touch Sleep Mode.
4. Touch After 5 minutes or After 10 minutes, or After 15 minutes.
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Accessibility
The printer provides a number of features that make it accessible for people with disabilities.
Visual
The HP software provided with the printer is accessible for users with visual impairments or low vision by
using your operating system's accessibility options and features. The software also supports most assistive
technology such as screen readers, Braille readers, and voice-to-text applications. For users who are color
blind, colored buttons and tabs used in the HP software have simple text or icon labels that convey the
appropriate action.
Mobility
For users with mobility impairments, the HP software functions can be executed through keyboard
commands. The HP software also supports Windows accessibility options such as StickyKeys, ToggleKeys,
FilterKeys, and MouseKeys. The printer doors, buttons, paper trays, and paper-width guides can be operated
by users with limited strength and reach.
Support
For more details about the accessibility of this printer and HP's commitment to product accessibility, visit HP's
website at www.hp.com/accessibility.
For accessibility information for Mac OS X, visit the Apple website at www.apple.com/accessibility.
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3 Print
Most print settings are automatically handled by the software application. Change the settings manually only
when you want to change print quality, print on specic types of paper, or use special features.
This section contains the following topics:
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Print photos
●
Print documents
●
Print on both sides (duplexing)
●
Print using Near Field Communication (NFC)
●
Print with AirPrint
●
Tips for print success
18 Chapter 3 Print ENWW
Print photos
Make sure photo paper is loaded into the photo tray.
To print photos from a memory device
1. Insert a memory device into the slot.
2. On the printer display, select a photo that you want to print and touch Continue.
3. Specify the number of photos to print.
4.
Touch (Edit) to change brightness, crop, or rotate the selected photo, or touch (Print Settings) to
use such features as
5. Touch Continue and preview the selected photo.
6. Touch Print to begin printing.
Red Eye Removal or Photo Fix.
To print a photo from the printer software
1. From your software, select Print.
2. Make sure your printer is selected.
3. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties, Options, Printer Setup,
Printer Properties, Printer, or Preferences.
4. Select the appropriate options.
●
On the Layout tab, select Portrait or Landscape orientation.
●
On the Paper/Quality tab, select the appropriate paper type from the Media drop-down list in the
Tray Selection area, and then select the appropriate print quality in the Quality Settings area.
●
Click Advanced to select the appropriate paper size from the Paper Size drop-down list.
5. Click OK to return to the Properties dialog box.
6. Click OK, and then click Print or OK in the Print dialog box.
NOTE: After the printing is nished, remove unused photo paper from the photo tray. Store the photo paper
so it does not start to curl, which could reduce the quality of your printout.
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To print a photo from the computer (OS X)
1. Load paper in the tray. For more information, see Load media on page 10.
2. From the File menu in your software, choose Print.
3. Make sure your printer is selected.
4. Set the print options.
If you do not see options on the Print dialog, click Show Details.
NOTE: The following options are available for a USB connected printer. Locations for the options can
vary from one application to another.
a. Choose the appropriate paper size in the Paper Size pop-up menu.
NOTE: If you change the Paper Size ensure that you have loaded the correct paper and set the
paper size on the printer control panel to match.
b. Select an Orientation.
c. From the pop-up menu, choose Paper Type/Quality, and then choose the following settings:
●
Paper Type: The appropriate photo paper type
●
Quality: Best or Maximum dpi
●
Click the Color Options disclosure triangle, and then choose the appropriate Photo Fix
option.
—
O: applies no changes to the image.
—
Basic: automatically focuses the image; moderately adjusts image sharpness.
5. Select any other print settings you want, and then click Print.
20 Chapter 3 Print ENWW
Print documents
Make sure paper is loaded into the paper tray.
To print a document
1. From your software, select Print.
2. Make sure your printer is selected.
3. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties, Options, Printer Setup,
Printer Properties, Printer, or Preferences.
4. Select the appropriate options.
●
On the Layout tab, select Portrait or Landscape orientation.
●
On the Paper/Quality tab, select the appropriate paper type from the Media drop-down list in the
Tray Selection area, and then select the appropriate print quality in the Quality Settings area.
●
Click Advanced to select the appropriate paper size from the Paper Size drop-down list.
5. Click OK to close the Properties dialog box.
6. Click Print or OK to begin printing.
To print documents (OS X)
1. Load paper in the tray. For more information, see Load media on page 10.
2. From the File menu in your software, choose Print.
3. Make sure your printer is selected.
4. Specify the page properties.
If you do not see options on the Print dialog, click Show Details.
NOTE: The following options are available for a USB connected printer. Locations for the options can
vary from one application to another.
●
Choose the paper size.
NOTE: If you change the Paper Size ensure that you have loaded the correct paper and set the
paper size on the printer control panel to match.
●
Select the orientation.
●
Enter the scaling percentage.
5. Click Print.
NOTE: If your printed documents are not aligned within the margins of the paper, make sure that you have
selected the correct language and region. On the printer display, select Settings, and then select Preferences.
Select your language, and then region from the options provided. The correct language and country/region
settings ensure that the printer will have the appropriate default paper size settings.
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Print on both sides (duplexing)
To print on both sides of the page
You can print on both sides of a sheet of paper automatically by using the automatic two-sided printing
mechanism (duplexer).
1. From your software, select Print.
2. Make sure your printer is selected.
3. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties, Options, Printer Setup,
Printer Properties, Printer, or Preferences.
4. Select the appropriate options.
●
On the Layout tab, select Portrait or Landscape orientation, and select Flip on Long Edge or Flip
on Short Edge from the Print on Both Sides drop-down list.
●
On the Paper/Quality tab, select the appropriate paper type from the Media drop-down list in the
Tray Selection area, and then select the appropriate print quality in the Quality Settings area.
●
Click the Advanced button, in the Paper/Output area, select the appropriate paper size from the
Paper Size drop-down list.
NOTE: If you change the Paper Size ensure that you have loaded the correct paper and set the
paper size on the printer control panel to match.
5. Click OK to print.
NOTE: After one page of the document has been printed, wait for the printer to reload the paper
automatically to print on the other side. You do not need to take any action.
To print on both sides of the page (OS X)
1. From the File menu in your software, choose Print.
2. In the Print dialog, choose Layout from the pop-up menu.
3. Choose the type of binding you want for your two-sided pages, and then click Print.
22 Chapter 3 Print ENWW
Print using Near Field Communication (NFC)
With near eld communication (NFC), you can quickly print documents and images from a mobile device (such
as a smartphone or tablet) just by touching the device on the printer. Look for on the front of the printer,
near the printer control panel, and then touch your mobile device to this area to print—no additional setup
required.
NOTE: This feature is available with some models of the printer.
To use this feature, make sure your mobile device supports NFC and make sure NFC is turned on in the printer.
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Print with AirPrint
Printing using Apple’s AirPrint is supported for iOS 4.2 and Mac OS X 10.7 or later. Use AirPrint to print
wirelessly to the printer from an iPad (iOS 4.2), iPhone (3GS or later), or iPod touch (third generation or later)
in the following mobile applications:
●
Mail
●
Photos
●
Safari
●
Supported third-party applications, for example Evernote
To use AirPrint, ensure the following:
●
The printer and the Apple device must be connected to the same network as your AirPrint enabled
device. For more information about using AirPrint and about which HP products are compatible with
AirPrint, go to www.hp.com/go/mobileprinting .
●
Load paper that matches the paper settings of the printer.
24 Chapter 3 Print ENWW
Print using the maximum dpi
Use maximum dots per inch (dpi) mode to print high-quality, sharp images on photo paper.
Printing in maximum dpi takes longer than printing with other settings and requires a large amount of disk
space.
To print in maximum dpi mode
1. From your software, select Print.
2. Make sure your printer is selected.
3. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties, Options, Printer Setup,
Printer Properties, Printer, or Preferences.
4. Click the Paper/Quality tab.
5. From the Media drop-down list, select the appropriate paper type and print quality.
6. Click the Advanced button.
7. In the Printer Features area, select Yes from the Print in Max DPI drop-down list.
8. Select the appropriate paper size from the Paper Size drop-down list.
9. Click OK to close the advanced options.
10. Conrm Orientation on the Layout tab, and then click OK to print.
To print using maximum dpi (OS X)
1. From the File menu in your software, choose Print.
2. Make sure your printer is selected.
3. Set the print options.
If you do not see options on the Print dialog, click Show Details.
NOTE: The following options are available for a USB connected printer. Locations for the options can
vary from one application to another.
a. Choose the appropriate paper size in the Paper Size pop-up menu.
NOTE: If you change the Paper Size ensure that you have loaded the correct paper and set the
paper size on the printer control panel to match.
b. From the pop-up menu, choose Paper Type/Quality, and then choose the following settings:
●
Paper Type: The appropriate paper type
●
Quality: Maximum dpi
4. Select any other print settings that you want, and then click Print.
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Tips for print success
Use the following tips to print successfully.
Tips for printing from a computer
For more information on printing documents, photos, or envelopes from a computer, use the following links
to operating-system specic instructions.
●
Learn how to print photos saved on your computer. Click here to go online for more information.
●
Learn how to print envelopes from your computer. Click here to go online for more information.
Tips for ink and paper
●
Use original HP cartridges. Original HP cartridges are designed for and tested with HP printers to help
you produce great results, time after time.
●
Make sure the cartridges have suicient ink. To view the estimated ink levels, touch (Ink) from the
Home screen.
To learn more tips about working with cartridges, see Tips for working with cartridges on page 79 for
more information.
●
Load a stack of paper, not just one page. Use clean and at paper of the same size. Make sure only one
type of paper is loaded at a time.
●
Adjust the paper-width guides in the paper tray to t snugly against all paper. Make sure the paperwidth guides do not bend the paper in the paper tray.
●
Set the print quality and paper size settings according to the type and size of paper loaded in the paper
tray.
Printer settings tips
●
On the Paper/Quality tab, select the appropriate paper type from the Media drop-down list in the Tray
Selection area, and then select the appropriate print quality in the Quality Settings area.
●
Select the appropriate paper size from the Paper Size drop-down list in the Advanced Options dialog
box. Access the Advanced Options dialog box by clicking the Advanced button on the Layout or Paper/
Quality tab.
●
To change default print settings, click Print, Scan & Fax , and then click Set Preferences in the printer
software.
Depending on your operating system, do one of the following to open the printer software:
—
—
—
Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the
printer name.
Windows 8: On the Start screen, right-click an empty area on the screen, click All Apps on the app
bar, and then click the icon with the printer's name.
Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All
Programs, click HP, click HP Oicejet 5740 series, and then click HP Oicejet 5740 series.
●
If you want to print a black and white document using black ink only, click the Advanced button. From
the Print in Grayscale drop-down menu, select Black Ink Only, then click the OK button.
26 Chapter 3 Print ENWW
Printer settings tips
●
On the Print dialog, use the Paper Size pop-up menu to select the size of paper loaded in the printer.
●
On the Print dialog, choose the Paper Type/Quality pop-up menu and select the appropriate paper type
and quality.
●
To print a black and white document using only black ink, choose the Paper Type/Quality from the pop-
up menu and choose Grayscale from the Color pop-up menu.
Notes
●
Original HP ink cartridges are designed and tested with HP printers and papers to help you easily
produce great results, time after time.
NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Product service or repairs
required as a result of using a non-HP supply will not be covered under warranty.
If you believe you purchased original HP ink cartridges, go to:
www.hp.com/go/anticounterfeit
●
Ink level warnings and indicators provide estimates for planning purposes only.
NOTE: When you receive a low-ink warning message, consider having a replacement cartridge
available to avoid possible printing delays. You do not need to replace the cartridges until print quality
becomes unacceptable.
●
Software settings selected in the print driver only apply to printing, they do not apply to copying or
scanning.
●
You can print your document on both sides of the paper.
ENWW Tips for print success 27
4 Use Web Services
●
What are Web Services?
●
Set up Web Services
●
Print with HP ePrint
●
Use HP Printables
●
Use the HP Connected website
●
Remove Web Services
●
Tips for using Web Services
28 Chapter 4 Use Web Services ENWW
What are Web Services?
ePrint
●
ePrint is a free service from HP that allows you to print to your HP ePrint-enabled printer anytime, from
any location. It's as simple as sending an email to the email address assigned to your printer when you
enable Web Services on the printer. No special drivers or software are needed. If you can send an email,
you can print from anywhere, using ePrint .
Once you have signed up for an account on HP Connected ( www.hpconnected.com ), you can sign in to
ePrint job status, manage your ePrint printer queue, control who can use your printer's ePrint
HP Printables
●
view your
email address to print, and get help for ePrint .
HP Printables allow you to easily locate and print preformatted web content, directly from your printer.
You can also scan and store your documents digitally on the Web.
HP Printables provide a wide range of content, from store coupons to family activities, news, travel,
sports, cooking, photos, and many more. You can even view and print your online images from popular
photo sites.
Certain HP Printables also allow you to schedule the delivery of app content to your printer.
Preformatted content designed specically for your printer means no cut-o text and pictures and no
extra pages with only one line of text. On some printers, you can also choose paper and print quality
settings on the print preview screen.
ENWW What are Web Services? 29
Set up Web Services
Before you set up Web Services, make sure your printer is connected to the Internet using either an Ethernet
or wireless connection.
To set up Web Services, use one of the following methods.
To set up Web Services using the printer control panel
1. From the printer control panel display, touch Setup .
2. Touch Web Services Setup .
3. Touch Accept to accept the Web Services terms of use and enable Web Services.
4. In the Auto Update screen, touch Yes to allow the printer to automatically check for and install product
updates.
NOTE: If a printer update is available, the printer will download and install the update, and then
restart. You will have to repeat the instructions from step 1 to set up ePrint .
NOTE: If prompted for proxy settings and if your network uses proxy settings, follow the on-screen
instructions to set up a proxy server. If you do not have the proxy details, contact your network
administrator or the person who set up the network.
5. When the printer is connected to the server, the printer prints an information page. Follow the
instructions on the information page to nish the setup.
To set up Web Services using the embedded web server
1. Open the EWS. For more information, see Open the embedded Web server on page 89.
2. Click the Web Services tab.
3. In the Web Services Settings section, click Setup , click Continue, and follow the on-screen instructions
to accept the terms of use.
4. If prompted, choose to allow the printer to check for and install printer updates.
NOTE: If a printer update is available, the printer downloads and installs the update, and then restarts.
Repeat the instructions from step 1 to set up ePrint .
NOTE: If prompted for proxy settings and if your network uses proxy settings, follow the on-screen
instructions to set up a proxy server. If you do not have the proxy details, contact your network
administrator or the person who set up the network.
5. When the printer is connected to the server, the printer prints an information page. Follow the
instructions on the information page to nish the setup.
To set up Web Services using the HP printer software (Windows)
1. Open the HP printer software. For more information, see Open the HP printer software (Windows)
on page 15.
2. In the window that appears, double-click Print, Scan & Fax and then select Connect Printer to the Web
under Print. The printer's home page (embedded web server) opens.
3. Click the Web Services tab.
30 Chapter 4 Use Web Services ENWW
4. In the Web Services Settings section, click Setup , click Continue, and follow the on-screen instructions
to accept the terms of use.
5. If prompted, choose to allow the printer to check for and install printer updates.
NOTE: If a printer update is available, the printer will download and install the update, and then
restart. You will have to repeat the instructions from step 1 to set up ePrint .
NOTE: If prompted for proxy settings and if your network uses proxy settings, follow the on-screen
instructions to set up a proxy server. If you do not have the details, contact your network administrator
or the person who set up the network.
6. When the printer is connected to the server, the printer prints an information page. Follow the
instructions on the information page to nish the setup.
ENWW Set up Web Services 31
Print with HP ePrint
HP ePrint is a free service from HP that allows you to print to your HP ePrint-enabled printer anywhere you
can send an email. Just send your documents and photos to the email address assigned to your printer when
you enable Web Services. No additional drivers or software are needed.
●
Your printer needs to have a wireless network connection to the Internet. You will not be able to use HP
ePrint via a USB connection to a computer.
●
Attachments might print dierently from the way they appear in the software program that created
them, depending on the original fonts and layout options used.
●
Free product updates are provided with HP ePrint. Some updates might be required to enable certain
functionality.
Once you have signed up for an account on HP Connected (www.hpconnected.com), you can sign in to view
your ePrint job status, manage your ePrint printer queue, control who can use your printer’s ePrint email
address to print, and get help for ePrint.
Before you can use ePrint, make sure that:
●
The printer is connected to an active network providing Internet access.
●
Web Services is turned on. If not, you will be prompted to turn it on.
To ePrint a document from anywhere
1. Enable Web Services.
a.
From the Home screen, touch the ( ePrint ) icon.
b. Accept the Terms of Use, and then follow the onscreen instructions to enable Web Services.
c. Print the ePrint information page, and then follow the instructions on the page to sign up for an
ePrint account.
2. Find your ePrint email address.
a. Touch the ePrint icon on the Home screen. You will see the Web Services Settings menu on the
printer display.
b. The printer’s email address appears in the Web Services Settings menu.
3. Email your document to the printer for printing.
a. Create a new email and attach the document to print.
b. Send the email to the printer email address.
The printer prints the attached document.
NOTE: The ePrint server does not accept email print jobs if there are multiple email addresses
included in the "To" or "Cc" elds. Only enter the HP ePrint email address in the "To" eld. Do not enter
any additional email addresses in the other elds.
NOTE: The email will be printed once it is received. As with any email, there is no guarantee when or
whether it will be received. You can check the print status on HP Connected (www.hpconnected.com).
32 Chapter 4 Use Web Services ENWW
NOTE: Documents printed with ePrint may appear dierent from the original. Style, formatting, and text
ow may dier from the original document. For documents that need to be printed with a higher quality (such
as legal documents), we recommend that you print from the software application on your computer, where
you will have more control over what your printout looks like.
Click here to go online for more information.
ENWW Print with HP ePrint 33
Use HP Printables
Print pages from the web, without using a computer, by setting up HP Printables, a free service from HP. You
can print coloring pages, calendars, puzzles, recipes, maps, and more, depending on the apps available in
your country/region.
Go to the HP Connected website for more information and specic terms and conditions:
www.hpconnected.com .
34 Chapter 4 Use Web Services ENWW
Use the HP Connected website
Use HP’s free HP Connected website to set up increased security for HP ePrint, and specify the email
addresses that are allowed to send email to your printer. You can also get product updates, more apps, and
other free services.
Go to the HP Connected website for more information and specic terms and conditions:
www.hpconnected.com .
ENWW Use the HP Connected website 35
Remove Web Services
To remove Web Services
1.
From the printer control panel display, touch ( ePrint ), and then touch (Web Services Settings).
2. Touch Remove Web Services.
36 Chapter 4 Use Web Services ENWW
Tips for using Web Services
Use the following tips to print apps and use HP ePrint.
Tips for printing apps and using HP ePrint
●
Learn how to share your photos online and order prints. Click here to go online for more information.
●
Learn about apps for printing recipes, coupons, and other content from the web, simply and easily. Click
here to go online for more information.
ENWW Tips for using Web Services 37
5 Copy and scan
●
Copy documents
●
Scan
●
Tips for copy and scan success
38 Chapter 5 Copy and scan ENWW
Copy documents
The Copy menu on the printer display allows you to easily select number of copies and color or black and
white for copying on plain paper. You can also easily access advanced settings, such as changing the paper
type and size, adjusting the darkness of the copy, and resizing the copy.
Make a 1-sided copy
1. Load the original print side up into the document feeder, or load the original print side down on the right
front corner of the scanner glass.
2. Specify number of copies and settings.
●
From the Home screen, touch Copy . Flick to the desired number of copies.
●
If the value for the 2–Sided option is 1:2, touch to select 1:1.
●
Touch (Settings) to specify paper size, paper type, quality, or other settings.
●
Touch (Back) to return to the Copy screen.
3. Touch Black or Color to start the copy job.
Make a 2-sided copy
1. Load the original print side up into the document feeder, or load the original print side down on the right
front corner of the scanner glass.
2. Specify number of copies and settings.
●
From the Home screen, touch Copy . Flick to the desired number of copies.
●
If the value for the 2–Sided option is 1:1, touch to select 1:2.
●
Touch (Settings), scroll through the options, and then touch Resize to make sure Actual is
selected.
NOTE: The 2-sided function does not work if the Fit to Page option is selected.
●
From the Settings screen, specify paper size, paper type, quality, or other settings.
●
Touch (Back) to return to the Copy screen.
3. Touch Black or Color to start the copy job.
4. When prompted, load the second original and touch OK.
ENWW Copy documents 39
Scan
You can scan documents, photos, and other paper types, and send them to a variety of destinations, such as a
computer or an email recipient.
When scanning documents with the HP printer software, you can scan to a format that can be searched and
edited.
When scanning a borderless original, use the scanner glass and not the document feeder.
NOTE: Some scan functions are only available after you have installed the HP printer software.
●
Scan to a computer
●
Scan to a memory device
●
Scan to Email
●
Scan using Webscan
Scan to a computer
Before scanning to a computer, make sure you have already installed the HP recommended printer software.
The printer and computer must be connected and turned on.
In addition, on Windows computers, the printer software must be running prior to scanning.
To enable the scan to a computer feature (Windows)
The scan to a computer feature is enabled by default from the factory. Follow these instructions if the feature
has been disabled, and you wish to enable it again.
1. Open the HP printer software.
2. Go to the Scan section.
3. Select Manage Scan to Computer.
4. Click Enable.
To enable the scan to a computer feature (OS X)
The scan to a computer feature is enabled by default from the factory. Follow these instructions if the feature
has been disabled, and you wish to enable it again.
1. Open HP Utility.
2. Under Scan Settings, click Scan to Computer.
3. Ensure that Enable Scan to Computer is selected.
To scan an original from the printer control panel
1. Load the original print side up into the document feeder, or load the original print side down on the right
front corner of the scanner glass.
2. Touch Scan , and then select Computer.
3. Touch a computer that you want to scan to.
40 Chapter 5 Copy and scan ENWW
4. Choose the type of scan shortcut you want.
5. Touch Start Scan .
To scan an original from HP printer software (Windows)
1. Load the original print side up into the document feeder, or load the original print side down on the right
front corner of the scanner glass.
2. Click the Print, Scan & Fax tab.
3. In the Scan area, click Scan a Document or Photo.
4. Select the type of scan that you want from the shortcut menu and then click Scan.
NOTE: If Show Scan Preview is selected, you can make adjustments to the scanned image in the
preview screen.
5. Select Save if you want to keep the application open for another scan, or select Done to exit the
application.
6. Click Scan .
After the scan is saved, Windows Explorer opens the directory with the saved scan.
To scan an original from HP printer software (OS X)
1. Open HP Scan.
HP Scan is located in the Applications/Hewlett-Packard folder at the top level of the hard disk.
2. Choose the type of scan prole you want and follow the on-screen instructions.
Scan to a memory device
You can scan directly to a memory card or USB ash drive from the printer control panel without using a
computer or the HP printer software provided with the printer.
To scan an original to a memory device from the printer control panel
1. Load the original print side up into the document feeder, or load the original print side down on the right
front corner of the scanner glass.
2. Insert a memory device.
3. Touch Scan , and then select Memory Device.
4. Make changes to scan options, if needed.
5. Touch Start Scan .
ENWW Scan 41
Scan to Email
The Scan-to-Email App is an application that allows you to quickly scan and email photos or documents to the
specied recipients directly from your HP e-All-in-One printer. You can set up your email addresses, log in to
your accounts with the given PIN codes, and then scan and email your documents.
This section contains the following topics:
●
Set up Scan to Email
●
Use Scan to Email
●
Change account settings
Set up Scan to Email
To set up Scan to Email
1. Touch Scan, and then touch Email.
2. On the Welcome screen, touch Continue.
3. Touch in the Email: box to enter your email address, and then touch Done.
4. Touch Continue.
5. A PIN will be sent to the email address you entered. Touch Continue.
6. Touch the PIN to enter your PIN and then touch Done.
7. Touch Store Email or Auto-login, depending upon how you want the printer to store your login
information.
8. Select your scan type by touching Photo or Document.
9. For photos, select the can settings, and touch Continue.
For documents, continue with the next step.
10. Veriify the email information, and touch Continue.
11. Touch Scan to Email.
12. Touch OK when the scan completes, and then touch Yes to send another email, or No to nish.
Use Scan to Email
To use Scan to Email
1. Load the original print side up into the document feeder, or load the original print side down on the right
front corner of the scanner glass.
2. Touch Scan, and then touch Email.
3. On the control panel display, select the account that you want to use, and touch Continue.
NOTE: Select My account is not listed if you do not have an account. You will be prompted to enter
your email address and receive a PIN.
42 Chapter 5 Copy and scan ENWW
4. If prompted, enter the PIN.
5. Select your scan type by touching Photo or Document.
6. For photos, select the can settings, and touch Continue.
For documents, continue with the next step.
7. To add or remove recipients, touch Modify Recipient(s), and when nished touch Done.
8. Verify the email information and touch Continue.
9. Touch Scan to Email.
10. Touch OK when the scan completes, and then touch Yes to send another email, or No to nish.
Change account settings
To change account settings
1. Touch Scan, and then touch Email.
2. On the control panel display, select the account that you want to change, and touch Modify.
3. Select which setting you want to modify, and follow the onscreen prompts.
●
Auto-login
●
Store Email
●
Remove from list
●
Change PIN
●
Delete Account
Scan using Webscan
Webscan is a feature of the embedded web server that lets you scan photos and documents from your printer
to your computer using a web browser.
This feature is available even if you did not install the printer software on your computer.
NOTE: By default, Webscan is o. You can enable this feature from the EWS.
If you are unable to open Webscan in the EWS, your network administrator might have turned it o. For more
information, contact your network administrator or the person who set up your network.
To enable Webscan
1. Open the embedded web server. For more information, see Open the embedded Web server
on page 89.
2. Click the Settings tab.
3. In the Security section, click Administrator Settings.
4. Select Webscan to enable Webscan.
5. Click Apply and then click OK .
ENWW Scan 43
To scan using Webscan
Scanning using Webscan oers basic scan options. For additional scan options or functionality, scan from the
HP printer software.
1. Load the original print side up into the document feeder, or load the original print side down on the right
front corner of the scanner glass.
2. Open the embedded web server. For more information, see Open the embedded Web server
on page 89.
3. Click the Scan tab.
4. Click Webscan in the left pane, change any settings, and then click Start Scan .
44 Chapter 5 Copy and scan ENWW
Tips for copy and scan success
Use the following tips to copy and scan successfully:
●
Learn how to scan to email from the printer display. Click here to go online for more information.
●
Keep the glass and the back of the lid clean. The scanner interprets anything it detects on the glass as
part of the image.
●
Load your original, print side down, on the right front corner of the glass.
●
To make a large copy of a small original, scan the original into the computer, resize the image in the
scanning software, and then print a copy of the enlarged image.
●
If you want to adjust scan size, output type, scan resolution, or le type, and so on, start scan from the
printer software.
●
To avoid incorrect or missing scanned text, make sure the brightness is set appropriately in the
software.
●
If you want to scan a document with several pages into one le instead of multiple les, start the scan
with the printer software instead of selecting Scan from the printer display.
ENWW Tips for copy and scan success 45
6 Fax
You can use the printer to send and receive faxes, including color faxes. You can schedule faxes to be sent at
a later time and set up phone book contacts to send faxes quickly and easily to frequently used numbers.
From the printer control panel, you can also set a number of fax options, such as resolution and the contrast
between lightness and darkness on the faxes you send.
NOTE: Before you begin faxing, make sure you have set up the printer correctly for faxing. You can verify the
fax is set up correctly by running the fax setup test from the printer control panel.
Learn more about fax setup and test, click here to go online for more information.
●
Send a fax
●
Receive a fax
●
Set up phone book contacts
●
Change fax settings
●
Fax and digital phone services
●
Fax over Internet Protocol
●
Use reports
46 Chapter 6 Fax ENWW
Send a fax
You can send a fax in a variety of ways, depending on your situation or need.
●
Send a standard fax
●
Send a standard fax from the computer
●
Send a fax from a phone
●
Send a fax using monitor dialing
●
Send a fax from memory
●
Send a fax to multiple recipients
●
Send a fax in Error Correction Mode
Send a standard fax
You can easily send a single- or multiple-page black-and-white or color fax by using the printer control panel.
NOTE: If you need printed conrmation that your faxes were successfully sent, fax conrmation must be
enabled.
To send a standard fax from the printer control panel
1. Load the original print side up into the document feeder, or load the original print side down on the right
front corner of the scanner glass.
2. From the printer control panel display, touch Fax .
3. Touch Send Now.
4. Enter the fax number by using the keypad.
TIP: To add a pause in the fax number you are entering, touch * repeatedly, until a dash (-) appears on
the display.
5. Touch Black or Color .
If the printer detects an original loaded in the document feeder, it sends the document to the number
you entered.
TIP: If the recipient reports issues with the quality of the fax, try changing the resolution or contrast of
your fax.
Send a standard fax from the computer
You can fax a document directly from your computer without printing it rst.
To use this feature, make sure you have installed the HP printer software on your computer, the printer is
connected to a working telephone line, and the fax function is set up and functioning correctly.
ENWW Send a fax 47
To send a standard fax from the computer (Windows)
1. Open the document on your computer that you want to fax.
2. On the File menu in your software application, click Print.
3. From the Name list, select the printer that has “fax” in the name.
4. To change settings (such as selecting to send the document as a black fax or a color fax), click the
button that opens the Properties dialog box. Depending on your software application, this button might
be called Properties, Options, Printer Setup, Printer, or Preferences.
5. After you have changed any settings, click OK.
6. Click Print or OK.
7. Enter the fax number and other information for the recipient, change any further settings for the fax,
and then click Send Fax. The printer begins dialing the fax number and faxing the document.
To send a standard fax from the computer (OS X)
1. Open the document on your computer that you want to fax.
2. From the File menu in your software, click Print.
3. Select the printer that has “(Fax)” in the name.
4. Enter a fax number or a name from your Contacts that already has a fax number entry.
5. When you have nished lling out the fax information, click Fax.
Send a fax from a phone
You can send a fax using your telephone extension. This allows you to talk with the intended recipient before
sending the fax.
To send a fax from an extension phone
1. Load the original print side up into the document feeder, or load the original print side down on the right
front corner of the scanner glass.
2. Dial the number by using the keypad on the phone that is connected to the printer.
If the recipient answers the telephone, inform the recipient that they should receive the fax on their fax
machine after they hear fax tones. If a fax machine answers the call, you will hear fax tones from the
receiving fax machine.
3. From the printer control panel display, touch Fax .
4. Touch Send Fax .
5. When you are ready to send the fax, touch Black or Color .
The telephone is silent while the fax is transmitting. If you want to speak to the recipient after, remain
on the line until the transmission is complete. If you were nished talking to the recipient, you can hang
up the telephone as soon as the fax begins transmitting.
48 Chapter 6 Fax ENWW
Send a fax using monitor dialing
When you send a fax using monitor dialing, you can hear the dial tones, telephone prompts, or other sounds
through the speakers on the printer. This enables you to respond to prompts while dialing, as well as control
the pace of your dialing.
TIP: If you are using a calling card and do not enter your PIN fast enough, the printer might start sending fax
tones too soon and cause your PIN not to be recognized by the calling card service. If this is the case, you can
create a phone book contact to store the PIN for your calling card. For more information, see Set up phone
book contacts on page 58.
NOTE: Make sure the volume is turned on to hear a dial tone.
To send a fax using monitor dialing from the printer control panel
1. Load the original print side up into the document feeder, or load the original print side down on the right
front corner of the scanner glass.
2. From the printer control panel display, touch Fax .
3. Touch Send Now.
4. Touch Black or Color .
5. When you hear the dial tone, enter the number by using the keypad on the printer control panel.
6. Follow any prompts that might occur.
TIP: If you are using a calling card to send a fax and you have your calling card PIN stored as a phone
book contact, when prompted to enter your PIN, touch (Phone book) to select the phone book contact
where you have your PIN stored.
Your fax is sent when the receiving fax machine answers.
Send a fax from memory
You can scan a black-and-white fax into memory and then send the fax from memory. This feature is useful if
the fax number you are trying to reach is busy or temporarily unavailable. The printer scans the originals into
memory and sends them once it is able to connect to the receiving fax machine. After the printer scans the
pages into memory, you can immediately remove the originals from the document feeder tray or scanner
glass.
NOTE: You can only send a black-and-white fax from memory.
To send a fax from memory
1. Ensure that Scan and Fax Method is turned on.
a. From the printer control panel display, touch Setup .
b. Touch Fax Setup , and then touch Preferences .
c. Set Scan and Fax Method to on.
2. Load the original print side up into the document feeder, or load the original print side down on the right
front corner of the scanner glass.
3. From the printer control panel display, touch Fax .
ENWW Send a fax 49
4. Touch Send Now.
5.
Enter the fax number by using the keypad, touch (Phone book) to select a phone book contact or to
select a previously dialed or received number.
6. Touch Black .
The printer sends the fax when the receiving fax machine is available.
Send a fax to multiple recipients
You can send a fax to multiple recipients by creating a group phone book contact made up of two or more
individual recipients.
To send a fax to multiple recipients using group phone book
1. Load the original print side up into the document feeder, or load the original print side down on the right
front corner of the scanner glass.
2. From the printer control panel display, touch Fax .
3. Touch Send Now.
4.
Touch (Phone book).
5.
Touch (Group Phone Book Contact).
6. Touch the name of the group phone book contact.
7. Touch Send Fax .
If the printer detects an original loaded in the document feeder, it sends the document to each number
in the Group Phone Book contact.
TIP: If the recipient reports issues with the quality of the fax, try changing the resolution or contrast of
your fax.
Send a fax in Error Correction Mode
Error Correction Mode (ECM) prevents loss of data due to poor phone lines by detecting errors that occur
during transmission and automatically requesting retransmission of the erroneous portion. Phone charges
are unaected, or might even be reduced, on good phone lines. On poor phone lines, ECM increases sending
time and phone charges, but sends the data much more reliably. The default setting is On . Turn ECM o only
if it increases phone charges substantially, and if you can accept poorer quality in exchange for reduced
charges.
If you turn ECM o:
●
The quality and transmission speed of faxes you send and receive are aected.
●
The Fax Speed is automatically set to Medium .
●
You can no longer send or receive faxes in color.
50 Chapter 6 Fax ENWW
To change the ECM setting from the control panel
1. From the printer control panel display, touch Setup .
2. Touch Fax Setup .
3. Touch Preferences .
4. Scroll to Error Correction Mode and touch to turn the feature on or o.
ENWW Send a fax 51
Receive a fax
You can receive faxes automatically or manually. If you turn o the Auto Answer option, you must receive
faxes manually. If you turn on the Auto Answer option (the default setting), the printer automatically answers
incoming calls and receives faxes after the number of rings that are specied by the Rings to Answer setting.
(The default Rings to Answer setting is ve rings.)
If you receive a Legal-size or larger fax and the printer is not currently set to use Legal-size paper, the printer
reduces the fax so that it ts on the paper that is loaded. If you have disabled the Automatic Reduction
feature, the printer prints the fax on two pages.
NOTE: If you are copying a document when a fax arrives, the fax is stored in the printer memory until the
copying nishes.
●
Receive a fax manually
●
Set up backup fax
●
Reprint received faxes from memory
●
Forward faxes to another number
●
Set automatic reduction for incoming faxes
●
Block unwanted fax numbers
●
Receive faxes using HP Digital Fax
Receive a fax manually
When you are on the phone, the person you are speaking with can send you a fax while you are still
connected. You can pick up the handset to talk or listen for fax tones.
You can receive faxes manually from a phone that is directly connected to the printer (on the 2-EXT port).
To receive a fax manually
1. Make sure the printer is turned on and you have paper loaded in the main tray.
2. Remove any originals from the document feeder tray.
3. Set the Rings to Answer setting to a high number to allow you to answer the incoming call before the
printer answers. Or, turn o the Auto Answer setting so that the printer does not automatically answer
incoming calls.
4. If you are currently on the phone with the sender, instruct the sender to press Start on their fax
machine.
5. When you hear fax tones from a sending fax machine, do the following:
a. From the printer control panel display, touch Fax , touch Send and Receive, and then touch Receive
Now.
b. After the printer begins to receive the fax, you can hang up the phone or remain on the line. The
phone line is silent during fax transmission.
52 Chapter 6 Fax ENWW
Set up backup fax
Depending on your preference and security requirements, you can set up the printer to store all the faxes it
receives, only the faxes it receives while the printer is in an error condition, or none of the faxes it receives.
To set backup fax from the printer control panel
1. From the printer control panel display, touch Setup .
2. Touch Fax Setup .
3. Touch Preferences .
4. Touch Backup Fax Reception.
5. Touch the required setting.
On The default setting. When Backup fax is On , the printer stores all received faxes in memory. This
enables you to reprint up to 30 of the most recently printed faxes if they are still saved in memory.
NOTE: When printer memory is low, it overwrites the oldest, printed faxes as it receives new
faxes. If the memory becomes full of unprinted faxes, the printer stops answering incoming fax
calls.
NOTE: If you receive a fax that is too large, such as a very detailed color photo, it might not be
stored in memory due to memory limitations.
On Error Only Causes the printer to store faxes in memory only if an error condition exists that prevents the
printer from printing the faxes (for example, if the printer runs out of paper). The printer continues
to store incoming faxes as long as there is memory available. (If the memory becomes full, the
printer stops answering incoming fax calls.) When the error condition is resolved, the faxes stored
in memory print automatically, and then they are deleted from memory.
O Faxes are never stored in memory. For example, you might want to turn o Backup fax for security
purposes. If an error condition occurs that prevents the printer from printing (for example, the
printer runs out of paper), the printer stops answering incoming fax calls.
Reprint received faxes from memory
The received faxes that are not printed out are stored in memory.
NOTE: After the memory becomes full, the printer cannot receive the new fax until you print or delete the
faxes from memory. You might also want to delete the faxes in memory for security or privacy purposes.
Depending on the sizes of the faxes in memory, you can reprint up to 30 of the most recently printed faxes, if
they are still in memory. For example, you might need to reprint your faxes if you lost the copy of your last
printout.
To reprint faxes in memory from the printer control panel
1. Load paper in the main paper tray.
2. From the printer control panel display, touch Fax .
3. Touch Reprint.
The faxes are printed in the reverse order from which they were received with the most recently received
fax printed rst, and so on.
4. If you want to stop reprinting the faxes in memory, touch (Cancel).
ENWW Receive a fax 53
Forward faxes to another number
You can set up the printer to forward your faxes to another fax number. All faxes are forwarded in black and
white, regardless of how they were originally sent.
HP recommends that you verify the number you are forwarding to is a working fax line. Send a test fax to
make sure the fax machine is able to receive your forwarded faxes.
To forward faxes from the printer control panel
1. From the printer control panel display, touch Setup .
2. Touch Fax Setup .
3. Touch Preferences .
4. Touch Fax Forwarding.
5. Touch On (Print and Forward) to print and forward the fax, or select On (Forward) to forward the fax.
NOTE: If the printer is not able to forward the fax to the designated fax machine (for example, if it is
not turned on), the printer prints the fax. If you set up the printer to print error reports for received
faxes, it also prints an error report.
6. At the prompt, enter the number of the fax machine intended to receive the forwarded faxes, and then
touch Done . Enter the required information for each of the following prompts: start date, start time,
end date, and end time.
7. Fax forwarding is activated. Touch OK to conrm.
If the printer loses power when fax forwarding is set up, it saves the fax forwarding setting and phone
number. When the power is restored to the printer, the fax forwarding setting is still On .
NOTE: You can cancel fax forwarding by selecting O from the Fax Forwarding menu.
Set automatic reduction for incoming faxes
The Automatic Reduction setting determines what the printer does if it receives a fax that is too large for the
loaded paper size. This setting is turned on by default, so the image of the incoming fax is reduced to t on
one page, if possible. If this feature is turned o, information that does not t on the rst page is printed on
a second page. Automatic Reduction is useful when you receive a Legal-size fax and Letter-size paper is
loaded in the main tray.
To set automatic reduction from the printer control panel
1. From the printer control panel display, touch Setup .
2. Touch Fax Setup .
3. Touch Preferences .
4. Touch Automatic Reduction to turn on or o.
Block unwanted fax numbers
If you subscribe to a caller ID service through your phone provider, you can block specic fax numbers so the
printer does not receive faxes received from those numbers. When an incoming fax call is received, the printer
compares the number to the list of junk fax numbers to determine if the call should be blocked. If the number
54 Chapter 6 Fax ENWW
matches a number in the blocked fax numbers list, the fax is not received. (The maximum number of fax
numbers you can block varies by model.)
NOTE: This feature is not supported in all countries/regions. If it is not supported in your country/region,
Junk Fax Blocking does not appear in the Preferences menu.
NOTE: If no phone numbers are added in the Caller ID list, it is assumed that you are not subscribed to a
Caller ID service.
You can block specic fax numbers by adding them to the junk fax list, unblock these numbers by removing
them from the junk fax list, and print a list of blocked junk fax numbers.
To add a number to the junk fax list
1. From the printer control panel display, touch Setup .
2. Touch Fax Setup .
3. Touch Preferences .
4. Touch Junk Fax Blocking .
5. Touch + (Plus Sign).
6. Do one of the following.
●
To select a fax number to block from the call history list, touch (Received Call History).
●
Manually enter a fax number to block, and touch Add.
NOTE: Make sure you enter the fax number as it appears on the control panel display, and not the fax
number that appears on the fax header of the received fax, as these numbers can be dierent.
To remove numbers from the junk fax list
If you no longer want to block a fax number, you can remove it from the junk fax list.
1. From the printer control panel display, touch Setup .
2. Touch Fax Setup .
3. Touch Preferences .
4. Touch Junk Fax Blocking .
5. Touch the number you want to remove, and then touch Remove.
To print a junk fax list
1. From the printer control panel display, touch Setup .
2. Touch Fax Setup , and then touch Reports .
3. Touch Print Fax Reports .
4. Touch Junk Fax Report.
5. Touch Print to begin printing.
ENWW Receive a fax 55
Receive faxes using HP Digital Fax
You can use HP Digitial Fax to automatically receive faxes and save them directly to your computer. This saves
paper and ink.
Received faxes are saved as TIFF (Tagged Image File Format) or PDF (Portable Document Format).
The les are named in the following method: XXXX_YYYYYYYY_ZZZZZZ.tif, where X is the sender's
information, Y is the date, and Z is the time that the fax was received.
NOTE: Fax to Computer is available for receiving black-and-white faxes only. Color faxes will be printed.
●
HP Digital Fax requirements
●
Activate HP Digital Fax
●
Modify HP Digital Fax settings
HP Digital Fax requirements
●
The destination folder of the computer must be available at all times. The destination computer must
also be awake, faxes will not be saved if the computer is asleep or in hibernate mode.
●
Paper must be loaded in the input tray.
Activate HP Digital Fax
To set up HP Digital Fax (Windows)
1. Open the HP printer software. For more information, see Open the HP printer software (Windows)
on page 15.
2. Click Print, Scan & Fax and click Digital Fax Setup Wizard .
3. Follow the on-screen instructions.
To set up HP Digital Fax (OS X)
1. Open HP Utility.
HP Utility is located in the Hewlett-Packard folder in the Applications folder at the top level of the hard
disk.
2. Select the printer.
3. Click Digital Fax Archive in the Fax Settings section.
Modify HP Digital Fax settings
You can turn o HP Digital Fax and disable printing faxes from the printer control panel.
To modify settings from the printer control panel
1. From the printer control panel display, touch Setup .
2. Touch Fax Setup .
56 Chapter 6 Fax ENWW
3. Touch Preferences , and then touch HP Digital Fax.
4. Select the setting that you want to change. You can change the following settings:
●
Fax Printing: Choose this option to print faxes as they are received. If you turn o printing, color
faxes will still print.
●
Turn O HP Digital Fax: Choose this option to turn o HP Digital Fax.
NOTE: Use the HP printer software on your computer to turn on HP Digital Fax.
To modify settings from the HP printer software (Windows)
1. Open the HP printer software. For more information, see Open the HP printer software (Windows)
on page 15.
2. Click Print, Scan & Fax and click Digital Fax Setup Wizard .
3. Follow the on-screen instructions.
To modify settings from the HP printer software (OS X)
1. Open HP Utility.
HP Utility is located in the Hewlett-Packard folder in the Applications folder at the top level of the hard
disk.
2. Select the printer.
3. Click Digital Fax Archive in the Fax Settings section.
Turn o HP Digital Fax
1. From the printer control panel display, touch Setup .
2. Touch Fax Setup .
3. Touch Preferences and then touch HP Digital Fax.
4. Touch Turn O HP Digital Fax.
5. Touch Yes.
ENWW Receive a fax 57
Set up phone book contacts
You can set up frequently used fax numbers as phone book contacts. This lets you quickly dial those numbers
using the printer control panel.
TIP: In addition to creating and managing phone book contacts from the printer control panel, you can also
use tools available on your computer, such as the HP software included with the printer and the printer EWS.
For more information, see Advanced printer management tools (for networked printers) on page 88.
●
Set up and change phone book contacts
●
Set up and change group phone book contacts
●
Delete phone book contacts
●
Print a list of phone book contacts
Set up and change phone book contacts
You can store fax numbers as phone book contacts.
To set up phone book contacts
1. From the printer control panel display, touch Fax .
2. Touch Send Now.
3.
Touch (Phone book).
4.
Touch (Phone Book Contact).
5.
Touch (Plus Sign) to add a contact.
6. Touch Name and then type the name of the phone book contact, and then touch Done .
7. Touch Fax Number and type the fax number for the phone book contact, and then touch Done .
NOTE: Be sure to include any pauses or other required numbers, such as an area code, an access code
for numbers outside a PBX system (usually a 9 or 0), or a long-distance prex.
8. Touch Add.
To change phone book contacts
1. From the printer control panel display, touch Fax .
2. Touch Send Now.
3.
Touch (Phone book).
4.
Touch (Phone Book Contact).
5.
Touch (Edit) to edit a contact.
6. Touch the phone book contact that you want to edit.
7. Touch Name and then edit the name of the Phone Book contact, and then touch Done .
58 Chapter 6 Fax ENWW
8. Touch Fax Number and edit the fax number for the phone book contact, and then touch Done .
NOTE: Be sure to include any pauses or other required numbers, such as an area code, an access code
for numbers outside a PBX system (usually a 9 or 0), or a long-distance prex.
9. Touch Done .
Set up and change group phone book contacts
You can store groups of fax numbers as group phone book contacts.
To set up group phone book contacts
NOTE: Before you can create a group phone book contact, you must have already created at least one
phone book contact.
1. From the printer control panel display, touch Fax .
2. Touch Send Now.
3.
Touch (Phone book).
4.
Touch (Group Phone Book Contact).
5.
Touch (Plus Sign) to add a group.
6. Touch Name and then type the name of the group, and then touch Done .
7. Touch Number of Members, select the phone book contacts you want to include in this group, and then
touch Select.
8. Touch Create.
To change group phone book contacts
1. From the printer control panel display, touch Fax .
2. Touch Send Now.
3.
Touch (Phone book).
4.
Touch (Group Phone Book Contact).
5.
Touch (Edit) to edit a group.
6. Touch the group phone book contact that you want to edit.
7. Touch Name and then edit the name of the group phone book contact, and then touch Done .
8. Touch Number of Members.
9.
Deselect the phone book contacts you want to delete from this group, or touch (Plus Sign) to add a
contact to the group.
10. Touch Done .
ENWW Set up phone book contacts 59
Delete phone book contacts
You can delete phone book contacts or group phone book contacts.
1. From the printer control panel display, touch Fax .
2. Touch Send Now.
3.
Touch (Phone book).
4.
Touch (Phone Book Contact).
5.
Touch (Edit).
6. Touch the name of the phone book contact you want to delete.
7. Touch Delete.
8. Touch Yes to conrm.
Print a list of phone book contacts
You can print a list of your phone book contacts.
1. Load paper in the main paper tray.
2. From the printer control panel, touch Setup .
3. Touch Fax Setup , and then touch Reports .
4. Touch Print Phone Book.
60 Chapter 6 Fax ENWW
Change fax settings
After completing the steps in the getting started guide that came with the printer, use the following steps to
change the initial settings or to congure other options for faxing.
●
Congure the fax header
●
Set the answer mode (Auto answer)
●
Set the number of rings before answering
●
Change the answer ring pattern for distinctive ring
●
Set the dial type
●
Set the redial options
●
Set the fax speed
●
Set the fax sound volume
Congure the fax header
The fax header prints your name and fax number on the top of every fax you send. HP recommends that you
set up the fax header by using the HP software provided with the printer. You can also set up the fax header
from the printer control panel, as described here.
NOTE: In some countries/regions, the fax header information is a legal requirement.
To set or change the fax header
1. From the printer control panel display, touch Setup .
2. Touch Fax Setup , and then touch Preferences .
3. Touch Fax Header.
4. Enter your personal or company name, and then touch Done .
5. Enter your fax number, and then touch Done .
Set the answer mode (Auto answer)
The answer mode determines whether the printer answers incoming calls.
●
Turn on the Auto Answer setting if you want the printer to answer faxes automatically. The printer
answers all incoming calls and faxes.
●
Turn o the Auto Answer setting if you want to receive faxes manually. You must be available to
respond in person to the incoming fax call or else the printer does not receive faxes.
To set the answer mode
1. From the printer control panel display, touch Setup .
2. Touch Fax Setup , and then touch Preferences .
3. Touch Auto Answer to turn it on or o.
ENWW Change fax settings 61
You may also access this feature by touching (the Fax Status icon) on the Home screen.
Set the number of rings before answering
If you turn on the Auto Answer setting, you can specify how many rings occur before incoming calls are
automatically answered.
The Rings to Answer setting is important if you have an answering machine on the same phone line as the
printer, because you want the answering machine to answer the phone before the printer does. The number
of rings to answer for the printer should be greater than the number of rings to answer for the answering
machine.
For example, set your answering machine to a low number of rings and the printer to answer in the maximum
number of rings. (The maximum number of rings varies by country/region.) In this setup, the answering
machine answers the call and the printer monitors the line. If the printer detects fax tones, it receives the fax.
If the call is a voice call, the answering machine records the incoming message.
To set the number of rings before answering
1. From the printer control panel display, touch Setup .
2. Touch Fax Setup , and then touch Preferences .
3. Touch Rings to Answer .
4. Touch the number of rings.
5. Touch Done to accept the setting.
Change the answer ring pattern for distinctive ring
Many phone companies oer a distinctive ring feature that allows you to have several phone numbers on one
phone line. When you subscribe to this service, each number is assigned a dierent ring pattern. You can set
up the printer to answer incoming calls that have a specic ring pattern.
If you connect the printer to a line with distinctive ring, have your telephone company assign one ring pattern
to voice calls and another ring pattern to fax calls. HP recommends that you request double or triple rings for
a fax number. When the printer detects the specied ring pattern, it answers the call and receives the fax.
TIP: You can also use the Ring Pattern Detection feature in the printer control panel to set distinctive ring.
With this feature, the printer recognizes and records the ring pattern of an incoming call and, based on this
call, automatically determines the distinctive ring pattern assigned by your telephone company to fax calls.
If you do not have a distinctive ring service, use the default ring pattern, which is All Rings .
NOTE: The printer cannot receive faxes when the main phone number is o the hook.
To change the answer ring pattern for distinctive ring
1. Verify that the printer is set to answer fax calls automatically.
2. From the printer control panel display, touch Setup .
3. Touch Fax Setup , and then select Preferences .
4. Touch Distinctive Ring .
62 Chapter 6 Fax ENWW
5. A message appears stating that this setting should not be changed unless you have multiple numbers
on the same telephone line. Touch Yes to continue.
6. Do one of the following:
●
Touch the ring pattern assigned by your telephone company to fax calls.
●
Touch Ring Pattern Detection, and then follow the instructions on the printer control panel.
NOTE: If the Ring Pattern Detection feature cannot detect the ring pattern or if you cancel the feature
before it nishes, the ring pattern is automatically set to the default, which is All Rings .
NOTE: If you are using a PBX phone system that has dierent ring patterns for internal and external
calls, you must call the fax number from an external number.
Set the dial type
Use this procedure to set tone-dialing or pulse-dialing mode. The factory-set default is Tone. Do not change
the setting unless you know that your phone line cannot use tone dialing.
NOTE: The pulse-dialing option is not available in all countries/regions.
To set the dial type
1. From the printer control panel display, touch Setup .
2. Touch Fax Setup , and then touch Preferences .
3. Touch Dial Type.
4. Touch to select Tone Dialing or Pulse Dialing.
Set the redial options
If the printer was unable to send a fax because the receiving fax machine did not answer or was busy, the
printer attempts to redial based on the settings for the redial options. Use the following procedure to turn the
options on or o.
●
Busy redial: If this option is turned on, the printer redials automatically if it receives a busy signal. The
default is On .
●
No answer redial: If this option is turned on, the printer redials automatically if the receiving fax
machine does not answer. The default is O .
●
Connection problem redial: If this option is turned on, the printer redials automatically if there has been
a problem connecting with the receiving fax machine. Connection problem redial works only for sending
faxes from memory. The default is On .
To set the redial options
1. From the printer control panel display, touch Setup .
2. Touch Fax Setup , and then touch Preferences .
3. Touch Auto Redial .
4. Touch Busy Redial , or No Answer Redial , or Connection Problem Redial , and then select the
appropriate options.
ENWW Change fax settings 63
Set the fax speed
You can set the fax speed used to communicate between your printer and other fax machines when sending
and receiving faxes.
If you use one of the following, setting the fax speed to a slower speed might be required:
●
An Internet phone service
●
A PBX (private branch exchange) system
●
Fax over Internet Protocol (FoIP)
●
An integrated services digital network (ISDN) service
If you experience problems sending and receiving faxes, try using a slower Fax Speed . The following table
provides the available fax speed settings.
Fax speed setting Fax speed
Fast v.34 (33600 baud)
Medium v.17 (14400 baud)
Slow v.29 (9600 baud)
To set the fax speed
1. From the printer control panel display, touch Setup .
2. Touch Fax Setup , and then touch Preferences .
3. Touch Fax Speed .
4. Touch to select an option.
Set the fax sound volume
You can change the volume of fax sounds.
To set the fax sound volume
1. From the printer control panel display, touch Setup .
2. Touch Fax Setup , and then touch Preferences .
3. Touch Volume.
4. Touch to select Soft, Loud, or O .
64 Chapter 6 Fax ENWW
Fax and digital phone services
Many telephone companies provide their customers with digital phone services, such as the following:
●
DSL: A Digital subscriber line (DSL) service through your telephone company. (DSL might be called ADSL
in your country/region.)
●
PBX: A private branch exchange (PBX) phone system.
●
ISDN: An integrated services digital network (ISDN) system.
●
FoIP: A low-cost phone service that allows you to send and receive faxes with your printer by using the
Internet. This method is called Fax over Internet Protocol (FoIP).
For more information, see Fax over Internet Protocol on page 66.
HP printers are designed specically for use with traditional analog phone services. If you are in a digital
phone environment (such as DSL/ADSL, PBX, or ISDN), you might need to use digital-to-analog lters or
converters when setting up the printer for faxing.
NOTE: HP does not guarantee that the printer will be compatible with all digital service lines or providers, in
all digital environments, or with all digital-to-analog converters. It is always recommended that you discuss
with the telephone company directly for the correct setup options based on their line services provided.
ENWW Fax and digital phone services 65
Fax over Internet Protocol
You might be able to subscribe to a low cost phone service that allows you to send and receive faxes with your
printer by using the Internet. This method is called Fax over Internet Protocol (FoIP).
You probably use a FoIP service (provided by your telephone company) when you:
●
Dial a special access code along with the fax number.
●
Have an IP converter box that connects to the Internet and provides analog phone ports for the fax
connection.
NOTE: You can only send and receive faxes by connecting a phone cord to the port labeled "1-LINE" on the
printer. This means that your connection to the Internet must be done either through a converter box (which
supplies regular analog phone jacks for fax connections) or your telephone company.
TIP: Support for traditional fax transmission over any Internet protocol telephone systems are often
limited. If you experience problems faxing, try using a slower fax speed or disabling the fax error-correction
mode (ECM). However, if you turn o ECM, you cannot send and receive color faxes.
For more information about changing the fax speed, see Set the fax speed on page 64. For more information
about using ECM, see Send a fax in Error Correction Mode on page 50.
If you have questions about Internet faxing, contact your Internet faxing services support department or your
local service provider for further assistance.
66 Chapter 6 Fax ENWW
Use reports
You can set up the printer to print error reports and conrmation reports automatically for each fax you send
and receive. You can also manually print system reports as required; these reports provide useful system
information about the printer.
By default, the printer is set to print a report only if there is a problem sending or receiving a fax.
A conrmation message that indicates whether a fax was successfully sent appears briey on the control
panel display after each transaction.
NOTE: If the reports are not legible, you can check the estimated ink levels from the control panel or the HP
software. For more information, see Check the estimated ink levels on page 72.
NOTE: Ink level alerts and indicators provide estimates for planning purposes only. When you receive a low-
ink alert, consider having a replacement cartridge available to avoid possible printing delays. You do not need
to replace the ink cartridges until the print quality becomes unacceptable.
NOTE: Ensure that the printheads and ink cartridges are in good conditions and installed properly. For more
information, see Work with cartridges on page 71.
This section contains the following topics:
●
Print fax conrmation reports
●
Print fax error reports
●
Print and view the fax log
●
Clear the fax log
●
Print the details of the last fax transaction
●
Print a Caller ID Report
●
View the Call History
Print fax conrmation reports
You can print a conrmation report either when a fax is sent, or when any fax is sent or received. The default
setting is On (Fax Send). When turned o, a conrmation message appears briey on the control panel after
each fax is sent or received.
NOTE: You can include an image of the rst page of the fax on the Fax Sent Conrmation report if you select
On (Fax Send) or On (Fax Send and Fax Receive) , and if you scan the fax to send from memory or use the
Scan and Fax option.
To enable fax conrmation
1. From the printer control panel display, touch Setup .
2. Touch Fax Setup .
3. Touch Reports and touch Fax Conrmation .
4. Touch to select one of the following options.
ENWW Use reports 67
O Does not print a fax conrmation report when you send and receive faxes successfully. This is the
default setting.
On (Fax Send) Prints a fax conrmation report for every fax you send.
On (Fax Receive) Prints a fax conrmation report for every fax you receive.
On (Fax Send and Fax
Receive)
Prints a fax conrmation report for every fax you send and receive.
To include an image of the fax on the report
1. From the printer control panel display, touch Setup .
2. Touch Fax Setup .
3. Touch Reports and touch Fax Conrmation .
4. Touch On (Fax Send) or On (Fax Send and Fax Receive) .
5. Touch Fax conrmation with image.
Print fax error reports
You can congure the printer so that it automatically prints a report when there is an error during
transmission or reception.
To set the printer to print fax error reports automatically
1. From the printer control panel display, touch Setup .
2. Touch Fax Setup .
3. Touch Reports and touch Fax Error Report.
4. Touch to select one of the following.
On (Fax Send and Fax
Receive)
O Does not print any fax error reports.
On (Fax Send) Prints whenever a transmission error occurs. This is the default setting.
On (Fax Receive) Prints whenever a receiving error occurs.
Prints whenever a fax error occurs.
Print and view the fax log
You can print a log of faxes that have been received and sent by the printer.
To print the fax log from the printer control panel
1. From the printer control panel display, touch Setup .
2. Touch Fax Setup , and then touch Reports .
3. Touch Print Fax Reports .
68 Chapter 6 Fax ENWW
4. Touch Last 30 Transactions Fax Logs .
5. Touch Print to begin printing.
Clear the fax log
Clearing the fax log also deletes all faxes stored in memory.
To clear the fax log
1. From the printer control panel display, touch Setup .
2. Touch Fax Setup , and then touch Tools.
3. Touch Clear Fax Log.
Print the details of the last fax transaction
The Last Fax Transaction report prints the details of the last fax transaction to occur. Details include the fax
number, number of pages, and the fax status.
To print the Last Fax Transaction report
1. From the printer control panel display, touch Setup .
2. Touch Fax Setup , and then touch Reports .
3. Touch Print Fax Reports .
4. Touch Last Transaction.
5. Touch Print to begin printing.
Print a Caller ID Report
You can print a list of Caller ID fax numbers.
To print a Caller ID History Report
1. From the printer control panel display, touch Setup .
2. Touch Fax Setup , and then touch Reports .
3. Touch Print Fax Reports .
4. Touch Caller ID Report.
5. Touch Print to begin printing.
View the Call History
You can view a list of all the calls placed from the printer.
NOTE: You cannot print the call history.
ENWW Use reports 69
To view the call history
1. From the printer control panel display, touch Fax .
2. Touch Send Now.
3.
Touch (Phone book).
4.
Touch (Call history).
70 Chapter 6 Fax ENWW
7 Work with cartridges
●
Check the estimated ink levels
●
Replace the cartridges
●
Order ink supplies
●
Use single-cartridge mode
●
Cartridge warranty information
●
Anonymous usage information storage
●
Tips for working with cartridges
ENWW 71
Check the estimated ink levels
To check the estimated ink levels from the printer control panel
▲
From the Home screen, touch the (Ink icon) to display the estimated ink levels.
To check the ink levels from the printer software (Windows)
1. Open the HP printer software.
2. In the printer software, click Estimated Ink Levels.
To check the ink levels from HP Utility
1. Open HP Utility.
HP Utility is located in the Hewlett-Packard folder in the Applications folder at the top level of the hard
disk.
2. Select the HP Oicejet 5740 series from the list of devices at the left of the window.
3. Click Supplies Status.
The estimated ink levels appear.
4. Click All Settings to return to the Information and Support pane.
NOTE: If you have installed a relled or remanufactured cartridge, or a cartridge that has been used in
another printer, the ink level indicator might be inaccurate or unavailable.
NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When you receive a
low-ink warning message, consider having a replacement cartridge available to avoid possible printing
delays. You do not have to replace the cartridges until the print quality is unacceptable.
NOTE: Ink from the cartridges is used in the printing process in a number of dierent ways, including in the
initialization process, which prepares the product and cartridges for printing, and in printhead servicing,
which keeps print nozzles clear and ink owing smoothly. In addition, some residual ink is left in the cartridge
after it is used. For more information, see www.hp.com/go/inkusage.
72 Chapter 7 Work with cartridges ENWW
Replace the cartridges
To replace the cartridges
1. Check that power is on.
2. Remove the old cartridge.
a. Open the access door.
b. Remove the cartridge from the slot.
3. Insert a new cartridge.
a. Remove the cartridge from packaging.
b. Remove plastic tape using the pull tab.
ENWW Replace the cartridges 73
c. Slide the new cartridge in the slot until it clicks.
4. Close the cartridge access door.
NOTE: The HP printer software prompts you to align the ink cartridges when you print a document
after installing a new ink cartridge.
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Order ink supplies
Before ordering cartridges, locate the correct cartridge number.
Locate the cartridge number on the printer
▲
The cartridge number is located inside the cartridge access door.
Locate the cartridge number in the printer software
1. Depending on your operating system, do one of the following to open the printer software:
●
Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the
printer name.
●
Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then
select the printer name.
●
Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All
Programs, click HP, click the folder for the printer, and then select the icon with the printer's name.
2. In the printer software, click Shop, and then click Shop For Supplies Online.
The correct cartridge number appears when you use this link.
To nd the print cartridge reorder numbers
1. Open HP Utility.
NOTE: HP Utility is located in the Hewlett-Packard folder in the Applications folder at the top level of
the hard disk.
2. Click Supplies Info.
The print cartridge ordering numbers appear.
3. Click All Settings to return to the Information and Support pane.
To order original HP supplies for the HP Oicejet 5740 series, go to www.hp.com/buy/supplies . If prompted,
choose your country/region, and then follow the prompts to nd the right cartridges for your printer.
NOTE: Ordering ink cartridges online is not supported in all countries/regions. If it is not available in your
country/region, you may still view supplies information and print a list for reference when shopping at a local
HP reseller.
ENWW Order ink supplies 75
Use single-cartridge mode
Use the single-cartridge mode to operate the HP Oicejet 5740 series with only one ink cartridge. The singlecartridge mode is initiated when an ink cartridge is removed from the ink cartridge carriage. During singlecartridge mode, the printer can copy documents, copy photos, and print jobs from the computer.
NOTE: When the HP Oicejet 5740 series operates in single-cartridge mode, a message is displayed on the
printer display. If the message is displayed and two ink cartridges are installed in the printer, verify that the
protective piece of plastic tape has been removed from each ink cartridge. When plastic tape covers the ink
cartridge contacts, the printer cannot detect that the ink cartridge is installed.
Exit single-cartridge mode
●
Install two ink cartridges in the HP Oicejet 5740 series to exit single-cartridge mode.
76 Chapter 7 Work with cartridges ENWW
Cartridge warranty information
The HP cartridge warranty is applicable when the cartridge is used in its designated HP printing device. This
warranty does not cover HP ink cartridges that have been relled, remanufactured, refurbished, misused, or
tampered with.
During the warranty period the cartridge is covered as long as the HP ink is not depleted and the end of
warranty date has not been reached. The end of warranty date, in YYYY/MM format, may be found on the
cartridge as indicated:
For a copy of the HP Limited Warranty Statement for the printer, see the printed documentation that came
with the product.
ENWW Cartridge warranty information 77
Anonymous usage information storage
The HP cartridges used with this printer contain a memory chip that assists in the operation of the printer. In
addition, this memory chip stores a limited set of anonymous information about the usage of the printer,
which might include the following: the number of pages printed using the cartridge, the page coverage,
frequency of printing, and the printing modes used.
This information helps HP design future printers to meet our customers' printing needs. The data collected
from the cartridge memory chip does not contain information that can be used to identify a customer or user
of the cartridge or their printer.
HP collects a sampling of the memory chips from cartridges returned to HP's free return and recycling
program (HP Planet Partners: www.hp.com/recycle ). The memory chips from this sampling are read and
studied in order to improve future HP printers. HP partners who assist in recycling this cartridge might have
access to this data, as well.
Any third party possessing the cartridge might have access to the anonymous information on the memory
chip. If you prefer to not allow access to this information, you can render the chip inoperable. However, after
you render the memory chip inoperable, the cartridge cannot be used in an HP printer.
If you are concerned about providing this anonymous information, you can make this information inaccessible
by turning o the memory chip's ability to collect the printer's usage information.
To disable the usage information function
1. From the printer control panel, touch Setup .
2. Touch Preferences .
3. Flick to the end of the option list and switch o the Automatically Send Anonymous Data and Store
Anonymous Usage Information options.
NOTE: You can continue to use the cartridge in the HP printer if you turn o the memory chip's ability to
collect the printer's usage information.
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Tips for working with cartridges
Use the following tips to work with cartridges:
●
To protect the cartridges from drying out, always turn the printer o using the On button, and wait until
the On button light goes out.
●
Do not open or untape cartridges until you are ready to install them. Leaving tape on the cartridges
reduces ink evaporation.
●
Insert the cartridges into the correct slots. Match the color and icon of each cartridge to the color and
icon for each slot. Make sure the cartridges snap into place.
●
Alignment is automatic after new cartridge installation. Alignment can also help later, in cases of blurred
or jagged lines. See Fix print quality issues on page 102 for more information.
●
When the Estimated Ink Levels screen shows one or both cartridges in a low state, consider getting
replacement cartridges to avoid possible printing delays. You do not need to replace the cartridges until
print quality becomes unacceptable. See Replace the cartridges on page 73 for more information.
●
If you remove a cartridge from the printer for any reason, try to replace it again as soon as possible.
Outside of the printer, if unprotected, cartridges begin to dry out.
ENWW Tips for working with cartridges 79
8 Connect Your Printer
Additional advanced settings are available from the printer's home page (embedded web server or EWS). For
more information, see Open the embedded Web server on page 89.
This section contains the following topics:
●
Set up the printer for wireless communication
●
Change network settings
●
Advanced printer management tools (for networked printers)
●
Tips for setting up and using a networked printer
80 Chapter 8 Connect Your Printer ENWW
Set up the printer for wireless communication
●
Before you begin
●
Set up the printer on your wireless network
●
Change the connection type
●
Test the wireless connection
●
Turn on or o the wireless capability of the printer
●
Connect wirelessly to the printer without a router
Before you begin
Ensure the following:
●
The printer is not connected to the network using an Ethernet cable.
●
The wireless network is set up and working properly.
●
The printer and the computers that use the printer are on the same network (subnet).
While connecting the printer, you might be prompted to enter the wireless network name (SSID) and a wireless
password.
●
The wireless network name is the name of your wireless network.
●
The wireless password prevents other people from connecting to your wireless network without your
permission. Depending on the level of security required, your wireless network might use either a WPA
passphrase or WEP key.
If you have not changed the network name or the security passkey since setting up your wireless network,
you can sometimes nd them on the back or side of the wireless router.
If you cannot nd the network name or the security password or cannot remember this information, see the
documentation provided with your computer or with the wireless router. If you still cannot nd this
information, contact your network administrator or the person who set up the wireless network.
Set up the printer on your wireless network
Use the Wireless Setup Wizard from the printer control panel display to set up wireless communication.
NOTE: Before you proceed, go through the list at Before you begin on page 81.
1.
From the printer control panel, touch (Wireless).
2.
Touch ( Settings .
3. Touch Wireless Settings.
4. Touch Wireless Setup Wizard.
5. Follow the display instructions to complete the setup.
ENWW Set up the printer for wireless communication 81
Change the connection type
After you have installed the HP printer software and connected the printer to your computer or to a network,
you can use the software to change the connection type (for example, from a USB connection to a wireless
connection).
NOTE: Connecting an Ethernet cable turns o the wireless capability of the printer.
To change from an Ethernet connection to a wireless connection (Windows)
1. Remove the Ethernet cable from the printer.
2. Open the printer software after the installation.
Run the Wireless Setup Wizard to make the wireless connection.
To change from a USB connection to a wireless network (Windows)
Before you proceed, go through the list at Before you begin on page 81.
1. Depending on your operating system, do one of the following:
●
Windows 8.1: Click the down arrow in lower left corner of the Start screen, select the printer name,
and then click Utilities.
●
Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, select the
printer name, and then click Utilities.
●
Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All
Programs, click HP, click the folder of your printer.
2. Click Printer Setup & Software.
3. Select Convert a USB connected printer to wireless. Follow the onscreen instructions.
To change from a USB or Ethernet connection to a wireless connection (OS X)
Before you proceed, go through the list at Before you begin on page 81.
1. Connect the printer to your wireless network.
2. Open System Preferences .
3. Depending on your operating system, click Print & Fax , Print, Scan & Fax , or Printers & Scanners in
the Hardware section.
4. Select your printer in the left pane and click - at the bottom of the list. Do the same for the fax entry, if
there is one for the current connection.
5. Open HP Utility.
HP Utility is located in the Hewlett-Packard folder in the Applications folder at the top level of the hard
disk.
6. Choose Devices > HP Auto Wireless Connect and follow the prompts.
Learn more about how to change from a USB to wireless connection. Click here to go online for more
information. At this time, this website might not be available in all languages.
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To change from a wireless connection to a USB or Ethernet connection (Windows)
●
Connect the USB or Ethernet cable to the printer.
To change from a wireless connection to a USB or Ethernet connection (OS X)
Add the printer to the print queue.
1. Open System Preferences .
2. Depending on your operating system, click Print & Fax , Print, Scan & Fax , or Printers & Scanners in
the Hardware section.
3. Select your printer in the left pane and click - at the bottom of the list. Do the same for the fax entry, if
there is one for the current connection.
4. Open HP Utility.
HP Utility is located in the Hewlett-Packard folder in the Applications folder at the top level of the hard
disk.
5. Choose Devices > Setup New Device and follow the prompts.
Test the wireless connection
Print the wireless test report for information about the printer wireless connection. The wireless test report
provides information about the printer status, hardware (MAC) address, and IP address. If the printer is
connected to a network, the test report displays details about the network settings.
To print the wireless test report
1.
From the printer control panel, touch (Wireless), and then touch ( Settings ).
2. Touch Print Reports
3. Touch Wireless Test Report.
Turn on or o the wireless capability of the printer
The blue Wireless light on the printer control panel is lit when the wireless capability of the printer is on.
NOTE: Connecting an Ethernet cable to the printer automatically turns o the wireless capability and the
Wireless light.
1. From the printer control panel, touch Setup and then touch Network Setup.
2. Touch Wireless Settings.
3. Touch Wireless to turn it on or o.
Connect wirelessly to the printer without a router
With Wi-Fi Direct, you can print wirelessly from a computer, smart phone, tablet, or other wireless-capable
device—without connecting to an existing wireless network.
ENWW Set up the printer for wireless communication 83
Guidelines for using Wi-Fi Direct
●
Make sure your computer or mobile device has the necessary software.
If you are using a computer, make sure you have installed the printer software provided with the printer.
●
If you have not installed the HP printer software on the computer, connect to Wi-Fi Direct rst and then
install the printer software. Select Wireless when prompted by the printer software for a connection
type.
●
If you are using a mobile device, make sure you have installed a compatible printing app. For more
information about mobile printing, visit www.hp.com/global/us/en/eprint/mobile_printing_apps.html.
●
Make sure Wi-Fi Direct is turned on in the printer and, if necessary, security is enabled.
●
Up to ve computers and mobile devices can use the same Wi-Fi Direct connection.
●
Wi-Fi Direct can be used while the printer is also connected either to a computer using a USB cable or to
a network using a wireless connection.
●
Wi-Fi Direct cannot be used to connect a computer, mobile device, or printer to the Internet.
To print from a wireless-capable mobile device
Make sure you have installed a compatible printing app on your mobile device. For more information, visit
www.hp.com/global/us/en/eprint/mobile_printing_apps.html.
1. Make sure you have turned on Wi-Fi Direct on the printer.
2. Turn on the Wi-Fi connection on your mobile device. For more information, see the documentation
provided with the mobile device.
NOTE: If your mobile device does not support Wi-Fi, you are not able to use Wi-Fi Direct.
3. From the mobile device, connect to a new network. Use the process you normally use to connect to a
new wireless network or hotspot. Choose the Wi-Fi Direct name from the list of wireless networks
shown such as DIRECT-**- HP Oicejet-5740 (where ** are the unique characters to identify your
printer).
Enter the Wi-Fi Direct password when prompted.
4. Print your document.
To print from a wireless-capable computer (Windows)
1. Make sure you have turned on Wi-Fi Direct on the printer.
2. Turn on the computer's Wi-Fi connection. For more information, see the documentation provided with
the computer.
NOTE: If your computer does not support Wi-Fi, you are not able to use Wi-Fi Direct.
3. From the computer, connect to a new network. Use the process you normally use to connect to a new
wireless network or hotspot. Choose the Wi-Fi Direct name from the list of wireless networks shown
such as DIRECT-**- HP Oicejet-5740 (where ** are the unique characters to identify your printer and
XXXX is the printer model located on the printer).
Enter the Wi-Fi Direct password when prompted.
84 Chapter 8 Connect Your Printer ENWW
4. Proceed to step 5 if the printer has been installed and connected to the computer over a wireless
network. If the printer has been installed and connected to your computer with a USB cable, follow the
steps below to install the printer software using the HP Wi-Fi Direct connection.
a. Depending on your operating system, do one of the following:
●
Windows 8.1: Click the down arrow in lower left corner of the Start screen, select the printer
name, and then click Utilities.
●
Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, select
the printer name, and then click Utilities.
●
Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select
All Programs, click HP, click the folder of your printer.
b. Click Printer Setup & Software, and then select Connect a new printer.
c. When the Connection Options software screen appears, select Wireless.
Select your HP printer software from the list of detected printers.
d. Follow the on-screen instructions.
5. Print your document.
To print from a wireless-capable computer (OS X)
1. Make sure you have turned on Wi-Fi Direct on the printer.
2. Turn on Wi-Fi on the computer.
For more information, see the documentation provided by Apple.
3. Click the Wi-Fi icon and choose the Wi-Fi Direct name, such as DIRECT-**- HP Oicejet-5740 (where **
are the unique characters to identify your printer and XXXX is the printer model located on the printer).
If Wi-Fi Direct is turned on with security, enter the password when prompted.
4. Add the printer.
a. Open System Preferences .
b. Depending on your operating system, click Print & Fax , Print, Scan & Fax , or Printers & Scanners
in the Hardware section.
c. Click + below the list of printers at the left.
d. Select the printer from the list of detected printers (the word “Bonjour” is listed the right column
beside the printer name), and click Add.
Click here for online troubleshooting for Wi-Fi Direct, or for more help with setting up Wi-Fi Direct. At this
time, this website might not be available in all languages.
ENWW Set up the printer for wireless communication 85
Change network settings
From the printer control panel, you can set up and manage your printer wireless connection and perform a
variety of network management tasks. This includes viewing and changing network settings, restoring
network defaults, and turning the wireless function on or o.
CAUTION: Network settings are provided for your convenience. However, unless you are an advanced user,
you should not change some of these settings (such as the link speed, IP settings, default gateway, and
rewall settings).
To print the network conguration page
1. From the printer control panel, touch Setup .
2. Touch Reports and then touch Network Conguration Report.
To set the link speed
You can change the speed at which data is transmitted over the network. The default is Automatic.
1. From the printer control panel, touch Setup and then touch Network Setup.
2. Touch Ethernet Settings.
3. Select Advanced Settings.
4. Touch Link Speed.
5. Touch the appropriate option that matches your network hardware.
To change IP settings
The default IP setting for the IP settings is Automatic, which sets the IP settings automatically. If you are an
advanced user and want to use dierent settings (such as the IP address, subnet mask, or the default
gateway), you can change them manually.
CAUTION: Be careful when manually assigning an IP address. If you enter an invalid IP address during the
installation, your network components cannot connect with the printer.
1. From the printer control panel, touch Setup and then touch Network Setup.
2. Touch Ethernet Settings or Wireless Settings.
3. Touch Advanced Settings.
4. Touch IP Settings.
5. A message appears warning that changing the IP address removes the printer from the network. Touch
OK to continue.
6. Automatic is selected by default. To change the settings manually, touch Manual, and then enter the
appropriate information for the following settings:
●
IP Address
●
Subnet Mask
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●
Default Gateway
●
DNS Address
7. Enter your changes, and then touch Done .
8. Touch OK .
ENWW Change network settings 87
Advanced printer management tools (for networked printers)
To view or change some settings, you might need a password.
NOTE: You can open and use the embedded Web server without being connected to the Internet. However,
some features are not available.
This section contains the following topics:
●
Toolbox (Windows)
●
HP Utility (OS X)
●
Open the embedded Web server
●
About cookies
Toolbox (Windows)
The Toolbox provides maintenance information about the printer.
NOTE: The Toolbox can be installed from the HP Software CD if the computer meets the system
requirements. System requirements can be found in the Readme le, which is available on the HP printer
software CD provided with your printer.
To open the Toolbox
1. Depending on your operating system, do one of the following:
●
●
●
2. Click Print, Scan & Fax .
3. Click Maintain Your Printer.
HP Utility (OS X)
HP Utility contains tools to congure print settings, calibrate the printer, order supplies online, and nd
website support information.
NOTE: The features available in HP Utility vary depending on the selected printer.
Ink level warnings and indicators provide estimates for planning purposes only. When you receive a low-ink
warning message, consider having a replacement cartridge available to avoid possible printing delays. You do
not need to replace cartridges until the print quality becomes unacceptable.
Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the
printer name.
Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then
select the printer name.
Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All
Programs, click HP, click the folder for the printer, and then select the icon with the printer's name.
Double-click HP Utility in the Hewlett-Packard folder in the Applications folder at the top level of the hard
disk.
88 Chapter 8 Connect Your Printer ENWW
Open the embedded Web server
You can access the embedded Web server via either the network or Wi-Fi Direct.
To open the embedded Web server via network
NOTE: The printer must be on a network and must have an IP address. The IP address for the printer can be
found by pressing the Wireless icon or by printing a network conguration page.
●
In a supported Web browser on your computer, type the IP address or hostname that has been assigned
to the printer.
For example, if the IP address is 192.168.0.12, type the following address into a Web browser: http://
192.168.0.12.
To open the embedded Web server using Wi-Fi Direct
1.
From the Home screen, touch (Wireless) and then touch (Settings).
2. If the display shows that Wi-Fi Direct is O, touch Wi-Fi Direct and then switch it on.
3. From your wireless computer, turn wireless on, search for and connect to the Wi-Fi Direct name, for
example: DIRECT-**- HP Oicejet-5740 (where ** are the unique characters to identify your printer).
Enter the Wi-Fi Direct password when prompted.
4. In a supported Web browser on your computer, type the following address: http://192.168.0.12.
About cookies
The embedded Web server (EWS) places very small text les (cookies) on your hard drive when you are
browsing. These les let the EWS recognize your computer the next time you visit. For example, if you have
congured the EWS language, a cookie helps remember which language you have selected so that the next
time you access the EWS, the pages are displayed in that language. Some cookies (such as the cookie that
stores customer-specic preferences) are stored on the computer until you clear them manually.
You can congure your browser to accept all cookies, or you can congure it to alert you every time a cookie is
oered, which allows you to decide which cookies to accept or refuse. You can also use your browser to
remove unwanted cookies.
NOTE: Depending on your printer, if you disable cookies, you also disable one or more of the following
features:
●
Starting where you left the application (especially useful when using setup wizards)
●
Remembering the EWS browser language setting
●
Personalizing the EWS Home page
For information about how to change your privacy and cookie settings and how to view or delete cookies, see
the documentation available with your Web browser.
ENWW Advanced printer management tools (for networked printers) 89
Tips for setting up and using a networked printer
Use the following tips to set up and use a networked printer:
●
When setting up the wireless networked printer, make sure your wireless router is powered on. The
printer searches for wireless routers, then lists the detected network names on the display.
NOTE: If your printer has not been setup with a wireless connection, touch (Wireless) and then
touch
●
To check the wireless connection on the printer, touch the (Wireless) on the control panel to open the
Wireless Summary menu. If it shows Wireless O or Not Connected, touch (Settings) and then touch
Wireless Setup Wizard. Follow the on-screen instructions to set up your printer wireless connection.
●
If your computer is connected to a Virtual Private Network (VPN), you need to disconnect from the VPN
before you can access any other device on your network, including the printer.
●
Learn more about conguring your network and the printer for wireless printing. Click here to go online
for more information.
●
Learn how to nd your network security settings. Click here to go online for more information.
●
Learn about the Print and Scan Doctor (Windows only) and other troubleshooting tips. Click here to go
online for more information.
●
Learn how to change from a USB to wireless connection. Click here to go online for more information.
(Settings) on the printer display to start the Wireless Setup Wizard.
●
Learn how to work with your rewall and anti-virus programs during printer setup. Click here to go
online for more information.
90 Chapter 8 Connect Your Printer ENWW
9 Solve a problem
This section contains the following topics:
●
Jams and paper-feed issues
●
Ink cartridge issues
●
Printing issues
●
Copy issues
●
Scan issues
●
Fax issues
●
Network and connection issues
●
Printer hardware issues
●
HP support
ENWW 91
Jams and paper-feed issues
What do you want to do?
Clear a paper jam
Solve paper jam
issues.
NOTE: The HP online troubleshooting wizards may not be available in all languages.
Use an HP online troubleshooting wizard
Instructions for clearing the jam in the printer or in the automatic document feeder and resolving issues with
paper or the paper feed.
Read general instructions in the Help for clearing paper jams
Paper jams can occur in several locations inside the printer.
CAUTION: To prevent possible damage to the printhead, clear paper jams as soon as possible.
To clear an internal paper jam
CAUTION: Avoid pulling jammed paper from the front of the printer. Instead follow the steps below to clear
the jam. Pulling out jammed paper from the front of the printer might cause the paper to tear and leave torn
pieces inside the printer; this could result in more jams later.
1.
Press the (Power button) to turn the printer o.
2. Open the ink cartridge access door.
3. Check the paper path inside the printer.
a. Lift the handle of the paper path cover and remove the cover.
92 Chapter 9 Solve a problem ENWW
b. Locate any jammed paper inside the printer, grasp it with both hands and pull it towards you.
CAUTION: If the paper tears when you are removing it from the rollers, check the rollers and
wheels for torn pieces of paper that might be remaining inside the printer.
If you do not remove all the pieces of paper from the printer, more paper jams are likely to occur.
c. Reinsert the paper path cover until it snaps into place.
4. If the problem is not resolved, check the print carriage area inside the printer.
CAUTION: During the process, avoid touching the cable attached to the print carriage.
a. If there is any jammed paper, move the print carriage to the far right of the printer, grasp the
jammed paper with both hands, and then pull it towards you.
CAUTION: If the paper tears when you are removing it from the rollers, check the rollers and
wheels for torn pieces of paper that might be remaining inside the printer.
If you do not remove all the pieces of paper from the printer, more paper jams are likely to occur.
b. Move the carriage to the far left of the printer, and do the same as in the previous step to remove
any torn pieces of paper.
5. Close the ink cartridge access door.
6. If the problem is still not resolved, check the tray area.
a. Pull out the input tray to extend it.
ENWW Jams and paper-feed issues 93
b. Carefully turn the printer on its side to expose the bottom of the printer.
c. Check the gap in the printer where the input tray was. If there is any jammed paper, reach into the
gap, grasp the paper with both hands and pull it towards you.
CAUTION: If the paper tears when you are removing it from the rollers, check the rollers and
wheels for torn pieces of paper that might be remaining inside the printer.
If you do not remove all of the pieces of paper from the printer, more paper jams are likely to occur.
d. Carefully turn the printer up again.
e. Push the paper tray back in.
7.
Press the (Power button) again to turn the printer on.
To clear a paper jam in the document feeder
1. Lift the cover of the document feeder.
94 Chapter 9 Solve a problem ENWW
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