HP 2570p User Manual
HP EliteBook 2570p Notebook PC
Maintenance and Service Guide
© Copyright 2012 Hewlett-Packard
Development Company, L.P.
Bluetooth is a trademark owned by its
proprietor and used by Hewlett-Packard
Company under license. Intel and Core are
U.S. registered trademarks of Intel
Corporation. Microsoft, Windows, and
Windows Vista are U.S. registered
trademarks of Microsoft Corporation. SD
Logo is a trademark of its proprietor.
The information contained herein is subject
to change without notice. The only
warranties for HP products and services are
set forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors
or omissions contained herein.
First Edition: June 2012
Document Part Number: 677272-001
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not
place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface,
such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the
skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC
adapter comply with the user-accessible surface temperature limits defined by the International
Standard for Safety of Information Technology Equipment (IEC 60950).
iii
iv Safety warning notice
Table of contents
1 Product description ........................................................................................................... 1
2 External component identification ..................................................................................... 7
Display ................................................................................................................................... 7
Buttons and fingerprint reader (select models only) ....................................................................... 9
Keys ..................................................................................................................................... 10
Lights .................................................................................................................................... 11
TouchPad .............................................................................................................................. 12
Front ..................................................................................................................................... 13
Left side ................................................................................................................................ 14
Rear ..................................................................................................................................... 15
Right side .............................................................................................................................. 16
Bottom .................................................................................................................................. 17
3 Illustrated parts catalog .................................................................................................. 19
Service tag ............................................................................................................................ 20
Computer major components ................................................................................................... 21
Display assembly subcomponents ............................................................................................. 26
Cable Kit .............................................................................................................................. 28
Mass storage device ............................................................................................................... 29
Plastics Kit ............................................................................................................................. 30
Miscellaneous parts ................................................................................................................ 31
Sequential part number listing .................................................................................................. 32
4 Removal and replacement procedures ............................................................................ 37
Preliminary replacement requirements ....................................................................................... 37
Tools required ......................................................................................................... 37
Service considerations ............................................................................................. 37
Plastic parts ............................................................................................. 37
Cables and connectors ............................................................................. 37
Drive handling ......................................................................................... 38
v
Grounding guidelines .............................................................................................. 38
Electrostatic discharge damage .................................................................. 38
Packaging and transporting guidelines ........................................ 40
Component replacement procedures ........................................................................................ 42
Service tag ............................................................................................................. 42
Computer feet ......................................................................................................... 43
Battery ................................................................................................................... 44
SIM ....................................................................................................................... 45
Service cover .......................................................................................................... 46
Memory module ...................................................................................................... 47
Bluetooth module .................................................................................................... 48
Speaker assembly ................................................................................................... 50
Optical drive .......................................................................................................... 51
Hard drive ............................................................................................................. 52
Fan ....................................................................................................................... 54
WWAN module ..................................................................................................... 55
WLAN module ........................................................................................................ 59
Modem module ....................................................................................................... 62
Keyboard ............................................................................................................... 63
RTC battery ............................................................................................................ 66
Base enclosure ........................................................................................................ 68
System board ......................................................................................................... 73
Heat sink ................................................................................................................ 75
Processor ............................................................................................................... 78
Fingerprint reader board .......................................................................................... 80
Top cover ............................................................................................................... 81
Function button board .............................................................................................. 83
Power button board ................................................................................................. 85
Smart Card reader assembly .................................................................................... 86
Display assembly subcomponents .............................................................................. 89
5 Computer Setup (BIOS) and Advanced System Diagnostics .............................................. 99
Starting Computer Setup ......................................................................................................... 99
Using Computer Setup .......................................................................................................... 100
Navigating and selecting in Computer Setup ............................................................ 100
Restoring factory settings in Computer Setup ............................................................. 101
Updating the BIOS ............................................................................................................... 101
Determining the BIOS version ................................................................................. 101
Downloading a BIOS update .................................................................................. 102
Using Advanced System Diagnostics ...................................................................................... 103
vi
6 Specifications ............................................................................................................... 104
Computer specifications ........................................................................................................ 104
12.5-inch SGA display specifications ..................................................................................... 105
Hard drive specifications ...................................................................................................... 106
7 Backup and recovery .................................................................................................... 107
Creating recovery media with HP Recovery Disc Creator .......................................................... 108
Creating recovery media ........................................................................................ 108
Backing up your information .................................................................................................. 108
Performing a system recovery ................................................................................................ 109
Using the Windows recovery tools .......................................................................... 109
Using f11 recovery tools ........................................................................................ 110
Using a Windows 7 operating system DVD (purchased separately) ............................. 111
8 Power cord set requirements ........................................................................................ 112
Requirements for all countries ................................................................................................ 112
Requirements for specific countries and regions ....................................................................... 113
9 Recycling ...................................................................................................................... 114
Index ............................................................................................................................... 115
vii
viii
1 Product description
Category Description
Product Name HP EliteBook 2570p Notebook PC
Processors
Chipset Mobile Intel QM77 chipset
Graphics Intel HD Graphics 4000 integrated universal memory architecture (UMA) graphics
Panel 12.5-in light-emitting diode (LED), high-definition (HD), AntiGlare (AG), SVA (1368×768)
Memory Two customer-accessible/upgradable memory module slots
●
Intel® Dual Core® i7-3520M 2.90-GHz processor (SC turbo up to 3.60-GHz; 1600MHz FSB, 4.0-MB L3 cache, 35 W)
●
Intel Dual Core i5-3360M 2.80-GHz processor (SC turbo up to 3.50-GHz; 1600-MHz
FSB, 3.0-MB L3 cache, 35 W)
●
Intel Dual Core i5-3320M 2.60-GHz processor (SC turbo up to 3.30-GHz; 1600-MHz
FSB, 3.0-MB L3 cache, 35 W)
●
Intel Dual Core i5-3210M 2.50-GHz processor (SC turbo up to 3.10-GHz; 1600-MHz
FSB, 3.0-MB L3 cache, 35 W)
●
Intel Core i3-3110M 2.40-GHz processor (1600-MHz FSB, 3.0-MB L3 cache, 35 W)
display with and without webcam and microphone
All display assemblies include two wireless local area network (WLAN) antenna cables and
two wireless wide area network (WWAN) antenna cables
Support for low voltage differential signalling (LVDS)
Support for optional privacy filter
Support for DDR3-12800 (1600-MHz) dual channel
Support for 16384-MB of system RAM in the following configurations:
●
16384-MB (8192-MB×2, dual channel)
●
12288-MB (8192-MB×1+4096-MB×1, dual channel)
●
8192-MB (8192-MB×1 or 4096×2, dual channel)
●
4096-MB (4096-MB×1 or 2048-MB×2, dual channel)
●
2048-MB (2048×1)
1
Category Description
Hard drive Support for 6.35-cm (2.5-in) hard drives in 9.5-mm (.37-in) and 7.0-mm (.28-in) thicknesses
(all hard drives use the same bracket)
Customer-accessible
Serial ATA
Support for the following hard drives:
●
750-GB, 7200-rpm, 9.5-mm
●
500-GB, 7200-rpm, 7.0-mm self-encrypting drive (SED)
●
500-GB, 7200-rpm, 7.0-mm
●
320-GB, 7200-rpm, 7.0-mm
Solid-state drive Solid-state drive (SSD) mounts in the same bracket as the hard drive
Customer-accessible
Serial ATA type II and III
Support for the following SSDs:
●
256-GB SED III
●
160-GB II
●
128-GB III
Optical drive Fixed
Customer-accessible
Support for the following drive options:
●
DVD±RW Double-Layer with SuperMulti Drive
●
DVD-ROM Drive
Support for no drive option
Audio and video Two stereo speakers
HD audio with SRS Premium Sound PRO
Integrated 720p HD webcam
Support for no camera option
Integrated dual-array microphone on computer models equipped with a webcam
Integrated mono microphone on computer models not equipped with a webcam
Ethernet Intel 82579LM 10/100/1000 Ethernet network interface card (NIC)
2 Chapter 1 Product description
NIC Power Down technology
S3/S4/S5 wake on LAN
Ethernet cable not included
Category Description
Wireless Integrated wireless personal area network (WPAN) option by way of Bluetooth 4.0 enhanced
data rate (EDR) module
Support for no WPAN option
Integrated wireless local area network (WLAN) options by way of wireless module
Two WLAN antennas built into display assembly
Support for the following WLAN formats:
●
Atheros WB225 1×1 802.11b/g/n Bluetooth Combo Adapter
●
Broadcom 43228 802.11abgn 2×2 Wi-Fi Adapter
●
Intel Centrino Advanced-N 6205 WLAN module
Support for no WLAN option
Integrated wireless wide area network (WWAN) options by way of wireless module
Two world-wide/5-band WWAN antennas built into display assembly
Secured by subscriber identity module (SIM, user-accessible behind battery)
Support for the following WWAN formats:
●
HP lt2523 LTE/HSPA+ Mobile Broadband Module
●
HP lt2522 LTE/EV-DO Mobile Broadband Module
●
HP un2430 EV-DO/HSPA Mobile Broadband Module
●
HP hs2350 HSPA+ Mobile Broadband Module
Support for no WWAN option
Support for WWAN after market option
External media cards 34-mm ExpressCard slot
Integrated Smart Card reader
Secure Digital (SD) Media reader slot with push-push technology, supporting the following
digital card formats:
●
MultiMediaCard (MMC)
●
MMC+
●
Secure Digital (SD) Memory Card
●
SDHC
●
SDXC
3
Category Description
Ports
Keyboard/pointing
devices
●
Audio-in (mono microphone)/audio-out (stereo headphone) combo jack
●
Battery connector
●
DisplayPort 1.1
●
Docking connector
●
eSATA/USB 3.0 combo port
●
HP Smart AC adapter
●
RJ-45 (Ethernet)
●
RJ-11 (modem)
●
USB 3.0 port
●
USB 2.0 charging port
●
VGA (Dsub 15-pin) supporting: 1920×1200 external resolution @ 75 Hz, hot plug and
unplug and auto-detection for correct output to wide-aspect vs. standard aspect video
Chiclet-style keyboard with numeric keypad (upper-left justified), dual-point, spill-resistant with
drain, durakeys, backlit (optional)
Gesture support: MultiTouch gestures enabled, two-finger scrolling, and pinchzoom as default
Taps enabled by default
Support for TouchPad with image sensor
Support for 2-way scroll
Power requirements Support for the following AC adapters:
●
65-W HP Smart AC adapter (PFC, RC/V, EM, 3-wire)
●
65-W HP Smart AC adapter (non-PFC, RC/V, 3-wire)
●
65-W HP Travel AC adapter (non-PFC, 3-wire)
Support for the following batteries:
●
9-cell, 100-Wh, 3.00-Ah
●
6-cell, 62-Wh, 2.80-Ah
●
6-cell, 55-Wh, 2.80-Ah
●
3-cell, 31-Wh, 2.80-Ah
4 Chapter 1 Product description
Category Description
Security Support for security cable lock
Support for fingerprint reader and no fingerprint reader option
Support for Trusted Platform Module (TPM) 1.2 (Infineon, soldered down) and TPM Enhanced
Drive Lock (not supported in Asia and the People's Republic of China)
Integrated Smart Card reader (active)
Full volume encryption
Preboot authentication (password, Smart Card)
Operating system Preinstalled:
●
Windows® 7 Home Premium 64- and 32-bit with Microsoft Basics
●
Windows 7 Professional 64- and 32-bit with Microsoft Basics
●
FreeDOS
Preinstalled with Microsoft Office:
●
Windows 7 Home Basic 32-bit with Office Starter (emerging markets only)
●
Windows 7 Home Premium 64- and 32-bit with Office Starter (not available in Japan)
●
Windows 7 Home Premium 64-bit with Office 2010 Personal (only in Japan)
●
Windows 7 Home Premium 64-bit with Office 2010 Home & Business (only in Japan)
●
Windows 7 Home Premium 64-bit with Office 2010 Personal (only in Japan)
●
Windows 7 Home Premium 64-bit with Office 2010 Professional (only in Japan)
●
Windows 7 Professional 64- and 32-bit with Office 2010 Starter (not available
in Japan)
●
Windows 7 Professional 64- and 32-bit with Office 2010 Business & Home (only
in Japan)
●
Windows 7 Professional 64- and 32-bit with Office 2010 Personal (only in Japan)
●
Windows 7 Professional 64- and 32-bit with Office 2010 Professional (only in Japan)
Restore media—DR-DVD:
●
Windows 7
●
Windows 7 with Corel WinDVD
Restore media—OS-DVD:
●
Windows 7 Home Basic 32-bit
●
Windows 7 Home Premium 64- and 32-bit
●
Windows 7 Professional 64- and 32-bit
5
Category Description
Certified:
●
Microsoft WHQL
●
SuSE Linux Enterprise 64-bit Service Pack 2
Web-only support:
●
Windows XP Pro 32-bit
●
Windows 7 Enterprise 64- and 32-bit
●
Windows 7 Ultimate 64- and 32-bit
Serviceability End user replaceable parts:
●
AC adapter
●
Battery
●
Hard drive
●
Keyboard
●
Memory module
●
Solid-state drive
●
WLAN module
●
WWAN module
6 Chapter 1 Product description
2 External component identification
Display
Item Component Description
(1) WLAN antennas (2)* Send and receive wireless signals to communicate
with WLANs (select models only).
(2) WWAN antennas (2)* Send and receive wireless signals to communicate
with WWANs (select models only).
(3) Internal microphones (2) Record sound.
(4) Webcam light (select models only) On: The webcam is in use.
Display
7
Item Component Description
(5) Webcam (select models only) Records video and captures still photographs.
To use the webcam, select Start > All Programs >
Communication and Chat > HP Webcam.
(6) Keyboard light Provides light for the keyboard.
(7) Keyboard light button and ambient
light sensor
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around
the antennas free from obstructions. To see wireless regulatory notices, see the section of the Regulatory, Safety, and
Environmental Notices that applies to your country or region.
Turns on the keyboard light and automatically adjusts the
display brightness based on the lighting conditions in
your environment.
8 Chapter 2 External component identification
Buttons and fingerprint reader (select models only)
Item Component Description
(1) Power button
●
When the computer is off, press the power button to
turn on the computer.
●
When the computer is on, press the power button
briefly to initiate Sleep.
●
When the computer is in the Sleep state, press the
power button briefly to exit Sleep.
●
When the computer is in Hibernation, press the
power button briefly to exit Hibernation.
CAUTION: Pressing and holding the power button
for emergency shutdown will result in loss of unsaved
information.
If the computer has stopped responding and Windows
shutdown procedures are ineffective, press and hold the
power button for at least 5 seconds to turn off
the computer.
To learn more about your power settings, select
Windows 7 > Start > Control Panel > System
and Security > Power Options, or refer to the HP
Notebook Reference Guide.
(2) Wireless button Turns the wireless feature on or off, but does not establish
a wireless connection.
Buttons and fingerprint reader (select models only)
9
Keys
Item Component Description
(3) Web browser button Opens the default Web browser.
(4) Volume mute button Mutes and restores speaker sound.
(5) Fingerprint reader (select models only) Allows a fingerprint logon instead of a password logon.
NOTE: Your computer may look slightly different from the illustration in this section.
Item Component Description
(1) esc key Displays system information when pressed in combination
(2) fn key Executes frequently used system functions when pressed
(3) Windows logo key Displays the Windows Start menu.
(4) Function keys Execute frequently used system functions when pressed in
(5) Embedded numeric keypad When the keypad is turned on, it can be used like an
(6) Windows applications key Displays a shortcut menu for items beneath the cursor.
10 Chapter 2 External component identification
with the fn key.
in combination with a function key, the num lk key, the
esc key, or other keys.
combination with the fn key.
external numeric keypad.
NOTE: The embedded numeric keypad will not function
while an external keyboard or numeric keypad is
connected to the computer
Lights
Item Component Description
(1) Power light
(2) Num lock light White: Num lock is on.
(3) Wireless light
(4) Web browser light
(5) Mute light
(6) Caps lock light White: Caps lock is on.
(7) TouchPad on/off light
●
White: The computer is on.
●
Blinking: The computer is in the Sleep state.
●
Off: The computer is off or in Hibernation.
●
White: An integrated wireless device, such as a
WLAN device, a WWAN device, and/or a
Bluetooth device, is on.
●
Amber: All wireless devices are off.
●
On: The computer is on.
●
Off: The computer is off or in Hibernation.
●
White: Computer sound is on.
●
Amber: Computer sound is muted.
●
Amber: The TouchPad is off.
●
Off: The TouchPad is on.
Lights
11
TouchPad
Item Component Description
(1) Pointing stick Moves the pointer and selects or activates items on
the screen.
(2) Left pointing stick button Functions like the left button on an external mouse.
(3) TouchPad on/off button Turns the TouchPad on or off.
(4) TouchPad zone Moves the pointer and selects or activates items on
the screen.
(5) Left TouchPad button Functions like the left button on an external mouse.
(6) Right pointing stick button Functions like the right button on an external mouse.
(7) Right TouchPad button Functions like the right button on an external mouse.
12 Chapter 2 External component identification
Front
Item Component Description
(1) Wireless light
(2) Power light
(3) Battery light
(4) Drive light
●
White: An integrated wireless device, such as a
WLAN device, a WWAN device, and/or a
Bluetooth device, is on.
●
Amber: All wireless devices are off.
●
White: Power is on.
●
Blinking white: The computer is in the Sleep state.
●
Off: The computer is off or in Hibernation.
●
White: A battery is close to full charge capacity.
●
Amber: A battery that is the only available power
source has reached a low battery level. When the
battery reaches a critical battery level, the battery
light begins blinking rapidly.
●
Off: If the computer is plugged into an external
power source, the light turns off when all batteries in
the computer are fully charged. If the computer is
not plugged into an external power source, the light
stays off until the battery reaches a low battery level.
●
White: The hard drive or optical drive is
being accessed.
●
Amber: HP 3D DriveGuard has temporarily parked
the hard drive.
(5) Vents (3) Enables airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is
normal for the internal fan to cycle on and off during
routine operation.
Front
13
Left side
Item Component Description
(1) Power connector Connects an AC adapter.
(2) RJ-45 (network) jack Connects a network cable. The RJ-45 jack has two
(3) RJ-11 (modem) jack (select models only) Connects a modem cable.
activity indicator lights.
●
Amber: Activity is occurring on the network.
●
Green: The network is connected.
(4) Optical drive Reads and writes (select models only) to an optical disc.
(5) Optical drive light
(6) Smart Card reader Supports optional smart cards.
●
On: The optical drive is being accessed.
●
Off: The optical drive is idle.
14 Chapter 2 External component identification
Rear
Item Component Description
(1) External monitor port Connects an external VGA monitor or projector.
(2) USB port Connects an optional USB device.
(3) USB 3.0 port Connects an optional USB 1.0, USB 2.0, or USB 3.0
device and provides enhanced USB power performance
for USB 3.0 devices.
Rear
15
Right side
Item Component Description
(1) ExpressCard slot Supports optional 34-mm ExpressCards.
(2) Media Card Reader Supports MultiMediaCard and Secure Digital (SD) Card
digital card formats.
(3) Audio-out (headphone) jack/Audio-in
(microphone) jack
(4) DisplayPort Connects an optional digital display device, such as a
(5) eSATA/USB 2.0 combo port Connects a high-performance eSATA component, such as
(6) Vents (2) Enable airflow to cool internal components.
Connects optional powered stereo speakers,
headphones, earbuds, a headset, or television audio.
Also connects an optional headset microphone.
WARNING! To reduce the risk of personal injury,
adjust the volume before putting on headphones,
earbuds, or a headset. For additional safety information,
refer to the Regulatory, Safety, and
Environmental Notices..
NOTE: When a device is connected to the jack, the
computer speakers are disabled.
NOTE: A 4-conductor audio jack plug headphone with
microphone is needed in order to use the
microphone function.
high-performance monitor or projector.
an eSATA external hard drive, or connects an optional
USB device.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is
normal for the internal fan to cycle on and off during
routine operation.
(7) Docking connector Connects an optional docking device.
(8) Security cable slot Attaches an optional security cable to the computer.
16 Chapter 2 External component identification
NOTE: The security cable is designed to act as a
deterrent, but it may not prevent the computer from being
mishandled or stolen.
Bottom
Item Component Description
(1) Service cover Contains the hard drive, the WLAN module slot, the
WWAN module slot, and the memory module slots.
CAUTION: To prevent an unresponsive system, replace
the wireless module only with a wireless module
authorized for use in the computer by the governmental
agency that regulates wireless devices in your country or
region. If you replace the module and then receive a
warning message, remove the module to restore
computer functionality, and then contact support through
Help and Support.
(2) Service cover release latch Releases the cover for the hard drive bay and memory
module slots.
NOTE: A service cover screw is under the release latch.
(3) Battery bay Holds the battery.
(4) Battery release latch Releases the battery.
(5) SIM slot Supports a wireless subscriber identity module (SIM). The
SIM slot is located inside the battery bay.
Bottom
17
Item Component Description
(6) Vents Enable airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is
normal for the internal fan to cycle on and off during
routine operation.
(7) Bluetooth module compartment Holds the Bluetooth device.
(8) Speaker Produces sound.
18 Chapter 2 External component identification
3 Illustrated parts catalog
19
Service tag
When ordering parts or requesting information, provide the computer serial number and model number
provided on the service tag. It is necessary to remove the battery to obtain these numbers. See
on page 44 for battery removal instructions.
Battery
Item Description Function
(1) Product name This is the product name affixed to the front of
the computer.
(2) Serial number (s/n) This is an alphanumeric identifier that is unique to
each product.
(3) Part number/Product number (p/n) This number provides specific information about the
product's hardware components. The part number
helps a service technician to determine what
components and parts are needed.
(4) Warranty period This number describes the duration of the warranty
period for the computer.
(5) Model description This is the alphanumeric identifier used to locate
documents, drivers, and support for the computer.
20 Chapter 3 Illustrated parts catalog
Computer major components
Computer major components
21
Item Component Spare part number
(1) Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly
spare part information, see
(2) Keyboard with pointing stick (includes keyboard cable and pointing stick cable):
For use in Belgium 696693-A41
For use in Brazil 696693-201
For use in Bulgaria 696693-261
For use in Canada 696693-DB1
For use in the Czech Republic and Slovakia 696693-FL1
For use in Denmark 696693-081
For use in France 696693-051
For use in Germany 696693-041
For use in Greece 696693-151
For use in Hungary 696693-211
For use in Iceland 696693-DD1
For use in India 696693-D61
Display assembly subcomponents on page 26.
For use in Israel 696693-BB1
For use in Italy 696693-061
For use in Japan 696693-291
For use in Latin America 696693-161
For use in the Netherlands 696693-B31
For use in Norway 696693-091
For use in Northwest Africa 696693-FP1
For use in Portugal 696693-131
For use in Romania 696693-271
For use in Russia 696693-251
For use in Saudi Arabia 696693-171
For use in Slovenia 696693-BA1
For use in South Korea 696693-AD1
For use in Spain 696693-071
For use in Sweden and Finland 696693-B71
For use in Switzerland 696693-BG1
For use in Taiwan 696693-AB1
For use in Thailand 696693-281
22 Chapter 3 Illustrated parts catalog
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