HP 23-B110EF User Manual

12” (30cm)

12” (30cm)

http://www.hp.com/go/contactHP

http://welcome.hp.com/country/us/en/wwcontact_us.html

Copyright and License

© Copyright 2012 Hewlett-Packard
Development Company, L.P.

The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.

This product incorporates copyright protection
technology that is protected by U.S. patents and
other intellectual property rights. Use of this
copyright protection technology must be
authorized by Macrovision, and is intended for
home and other limited viewing uses only
unless otherwise authorized by Macrovision.
Reverse engineering or disassembly is
prohibited.

Microsoft and Windows are trademarks of
Microsoft Corporation in the U.S. and other
countries.

HP supports lawful use of technology and does
not endorse or encourage the use of our
products for purposes other than those
permitted by copyright law.

Product notice

This guide describes features that are common
to most models. Some features may not be
available on your computer.

Warranty Print on Demand Statement

You can find the expressly provided HP Limited
Warranty applicable to your product located with
the user guides on your computer and/or on the
CD/DVD provided in the box. In some countries/
regions, HP may provide a printed HP Limited
Warranty in the box. For some countries/regions
where the warranty is not provided in printed
format, you may request a printed copy from
hp.com/go/orderdocuments or write to:

North America: Hewlett-Packard, MS POD,
11311 Chinden Blvd., Boise, ID 83714, USA

Europe, Middle East, Africa: Hewlett-Packard,
POD, Via G. Di Vittorio, 9, 20063 Cernusco s/
Naviglio (MI), Italy

Asia Pacific: Hewlett-Packard, POD, P.O. Box
200, Alexandra Post Office, Singapore 911507

When you request a printed copy of your
warranty, please include your product number,
warranty period (found on your service label),
name, and postal address.

IMPORTANT! Do NOT return your HP product
to the addresses above. For U.S. products, go

http://www.hp.com/go/contactHP. For

to
worldwide support, go to
http://welcome.hp.com/country/us/en/
wwcontact_us.html.

1 Getting information

Type of information Where to find

Set up your computer. Quick Setup (this Guide)

●

Use the computer.

●

Connect to the Internet.

●

Recover factory settings. Troubleshooting and Maintenance Guide on your computer. Select the HP

●

See how-to videos about

●

using the features of your
computer.

Learn how to use the

●

Microsoft Windows operating
system.

Find Windows password

●

information.

Find links to driver updates.

●

Read frequently asked

●

questions.

Troubleshoot the most

●

common computer hardware
and software issues.

Find electronic user guides

●

and specifications for your
computer model.

● Order parts and find
additional troubleshooting
help.

● Upgrade or replace
components of your
computer.

Find computer warranty

●

information.

Get up-to-date information

●

and help from the Windows
community.

Quick Setup (this Guide)

Support Assistant app on the Start screen, select My computer, and
then select User guides.

Visit

http://www.hp.com/supportvideos (English only)

Help and Support

From the Start screen, type h, and then select Help and Support. For
U.S. support, go to
support, go to

Windows troubleshooting tools

1. From the Start screen, type c, and then select Control Panel.

2. Select System and Security, and then under Action Center, select
Troubleshoot common computer problems.

Troubleshooting and Maintenance Guide on your computer. Select the HP
Support Assistant app on the Start screen, select My computer, and

then select User guides.

HP Support website:

Upgrading and Servicing Guide

HP Support website:

HP Worldwide Limited Warranty and Technical Support included with your
computer.

Select the HP Support Assistant app on the Start screen, select My
computer, and then select User guides.

http://www.hp.com/support/consumer-forum

http://www.hp.com/go/contactHP. For worldwide

http://welcome.hp.com/country/us/en/wwcontact_us.html.

http://www.hp.com/go/contactHP

http://www.hp.com/go/contactHP

1

Type of information Where to find

Connect to a TV. Watching and Recording TV

●

Select the HP Support Assistant app on the Start screen, select My
computer, and then select User guides.

If the guide is not available there, visit

Maintain your computer. HP Support Assistant — Maintains your computer performance and

●

Find safety and regulatory

●

notices.

Find ergonomic information. Safety & Comfort Guide

●

resolves problems faster by using automated updates, on-board
diagnostics, and guided assistance.

Select the HP Support Assistant app on the Start screen.

Troubleshooting and Maintenance Guide

Select the HP Support Assistant app on the Start screen, select My
computer, and then select User guides.

Maintaining Your Computer (this Guide)

Regulatory, Safety and Environmental Notices

Select the HP Support Assistant app on the Start screen, select My
computer, and then select User guides or visit

contactHP.

Select the HP Support Assistant app on the Start screen, select My
computer, and then select User guides or visit

http://www.hp.com/go/contactHP.

http://www.hp.com/go/

http://www.hp.com/ergo.

2 Chapter 1 Getting information

2 Setting up your computer

WARNING!

equipment:

• Place the computer in a location away from water, dust, moisture, and
soot. These can increase the inside temperature, or can cause fire or
electrocution.

• Do not disable the power cord grounding plug. The grounding plug is an
important safety feature.

• Plug the power cord in a grounded (earthed) outlet that is easily
accessible at all times.

• Disconnect power from the equipment by unplugging the power cord
from the electrical outlet. To prevent direct exposure to laser beam, do
not try to open the enclosure of the CD or DVD drives.

• The power supply is preset for the country/region in which you
purchased your computer. If you move, check the voltage requirements
for your new location before plugging the computer into an AC power
outlet.

The computer may be heavy; be sure to use ergonomically correct lifting
procedures when moving the computer.

To reduce the risk of serious injury read the Safety & Comfort Guide. The
guide is located on the web at

1. Place the computer so that all ventilation openings are unobstructed
and cabling is not in a walkway or where it can be stepped on or
damaged by placing furniture on it.

To reduce the risk of electrical shock or damage to your

http://www.hp.com/ergo.

2. Connect all power cords from the monitor, computer, and
accessories to a power surge protection device that is specifically
labeled as having surge protection, an uninterruptible power supply
(UPS), or a similar device. If the computer has a television tuner, or
a modem or telephone connection, protect the computer by using
surge protection with these signal inputs as well. Connect the
television cable or the telephone line cord to the surge protection
device, and then connect the device to the computer.

3. Download and install operating system updates.

3

a. Find out what operating system and version your computer is

currently running.
(From the Start screen, type c, select Control Panel, select

System and Security, and then select System. The operating
system and version are shown under Specifications.)

b. Open your internet browser and go to

http://www.hp.com/go/

contactHP.

c. Select your country and language, if necessary, and click

Support & Drivers.

d. Select Download drivers and software (and firmware), type

your computer model name and number in the product field,
and press Enter.

e. If necessary, select your computer model from Product search

results.
f. Select your computer operating system.
g. Click Download next to each update you wish to download.
h. Follow the on-screen instructions to install each downloaded

update.

4. Look in the computer box for additional printed details or updates.

5. Read the Regulatory, Safety and Environmental Notices included

with your computer. Select the HP Support Assistant app on the
Start screen, select My computer, and then select User guides.

6. Read the Safety & Comfort Guide for proper workstation setup,
posture, health and work habits, and electrical and mechanical
safety information. Select the HP Support Assistant app on the
Start screen, select My computer, and then select User guides or

http://www.hp.com/ergo.

visit

After you complete the initial computer setup, you might want to install
additional software programs or hardware devices. Check the operating
system, memory, and other requirements listed before purchasing new
software or hardware for your computer. Follow the software
manufacturer's directions to install the new software.

4 Chapter 2 Setting up your computer

NOTE:

Use only licensed original software. Installing copied software
could result in an unstable installation, infect the computer with a virus, or
be illegal.

Security solutions can deter theft, mishandling, and software attacks, but
cannot prevent them.

Connecting to the Internet

Steps to connect to the Internet:

1. Connect the hardware as shown on the setup view.

2. Get Internet service.

Sign up with an Internet Service Provider (ISP). If you already have
an account with an ISP, skip this step and follow the instructions
provided by the ISP.

3. Using your Internet connection through your ISP, open a web

browser and browse the Internet.

NOTE:

If you have issues connecting to the Internet, see Internet
access on page 15.

Connecting to the Internet

5

3 Setting up additional features

Using Beats Audio™ (select models only)

Your HP TouchSmart PC features audio connectors (headphone and
Audio Out ) that are optimized for Beats Audio™ headphones and
external audio systems (purchased separately). Select HP TouchSmart
PC models also include four Beats-optimized internal speakers and a
Beats toggle button

Your computer comes ready for you to experience music with Beats
enabled. To disable Beats, press the Beats toggle button; the Beats off
icon appears on the screen. To turn Beats on, press the Beats toggle
button again. If your keyboard does not contain the Beats toggle button,
press Fn+B to enable and disable Beats. To view the Beats user
interface, from the Start screen, type b, and then select HP Beats Audio.

All you need to do is plug the Beats Audio headphones into the side
headphone connector to experience crisp and clear sound separation. To
experience the full capability of BEATS audio using the internal
speakers, HP recommends connecting a matching HP subwoofer to the
Sub connector on the back panel. If you are using an external audio
system, plug it into the Audio Out connector on the back panel.

on the keyboard.

6 Chapter 3 Setting up additional features

Using the HDMI port controls (select models only)

The right side of your computer may contain an HDMI port and volume
control buttons. Unless a device is plugged into the HDMI port, the
volume controls have no functionality. The HDMI controls are only
intended to control the settings of the device plugged into that port, and
do not control any other media devices on the system.

To use the HDMI port controls, plug a device into the HDMI port. Press
the menu button (the top button displayed). A new on-screen menu
displays. Using the +/- buttons, select brightness, volume, contrast, or
color balance.

When a device is plugged into the HDMI port, the volume on the
computer is muted. Pressing the +/- buttons on the side panel does not
change the volume of the computer.

Using the HDMI port controls (select models only)

7

4 Maintaining your computer

Cleaning procedures

Keeping your computer system free of dust, dirt, and heat will prolong its life.

● Dust, pet hair, and other particles can build up, creating a blanket effect; as a result, components can
overheat or, in the case of the keyboard and mouse, not work smoothly and effectively.

Check your system once a month for visible signs of dust and debris, and clean it about once every three

●

months.

● Visit

Cleaning the computer
vents

www.hp.com/go/contactHP for additional cleaning instructions.

Air vents keep the computer cool. Keep these vents clean by using a small,
battery-powered vacuum cleaner. (A battery-powered vacuum cleaner eliminates
the risk of electric shock.)

1. Vacuum the vents on the computer case.

2. Remove any debris that has accumulated in and around the computer

connectors (for example, the Ethernet and USB connectors).

8 Chapter 4 Maintaining your computer

Cleaning the keyboard and
mouse

Cleaning the screen (AiO
models only)

When cleaning the keyboard keys, use a low setting on a battery-powered vacuum
cleaner, to avoid removing key caps and springs.

1. Vacuum between the keys of the keyboard and along the grooves.

2. Use a clean, dry cloth and isopropyl (rubbing) alcohol to clean buildup on the

keyboard keys and along its edges.

3. Wipe the body of the mouse and the mouse cord by using cleaning wipes.

If you have a roller-ball mouse, clean the ball and rollers inside:

1. Turn the mouse upside down, and rotate the ball-cover ring counterclockwise
to remove the ring and release the roller ball.

2. Rinse the roller ball with soap and warm water.

3. Clean the rollers inside the mouse with a cotton swab dampened with

isopropyl (rubbing) alcohol.

4. After the roller ball and rollers are completely dry, replace the ball and ball­cover ring.

Follow these steps to clean the screen:

1. Turn off the computer. From the Start screen, move your cursor to the lower­right corner of the screen to display the charms toolbar, and then select

Settings. Select the Power icon, and then select Shut down.

2. Disconnect the power cord from the wall.

3. Spray a small amount of mild glass cleaner on a soft cloth to clean the

screen.

4. Wipe the surface and left and right side of the screen to remove any dirt,
fingerprints, or other debris.

CAUTION:

cleaner into the cloth, and then wipe the sides and surface of the screen.

Do not use an abrasive cleaner or cloth when cleaning the sides or the surface of
the screen, because this could cause damage to the screen.

Do not spray or place the cleaner directly on the screen; spray the

Cleaning procedures

9

5 Troubleshooting

Refer to the documentation provided by the product manufacturer for
information about peripheral-specific problems, such as issues with a
monitor or a printer. The following tables present some issues you might
encounter while installing, starting up, or using your computer and
possible solutions.

For more information or for additional troubleshooting options, see
Getting information on page 1.

Computer does not start

Symptom Possible solution

Error message:
Hard disk drive
error.

Computer will
not turn on or
start.

Restart the computer.

1. Press the Ctrl+Alt+Delete keys on the keyboard simultaneously.

2. Select the Power icon, and then select Restart.

Or, press and hold the Power button on the computer for 5 or more seconds to turn off
the computer, and then press the Power button to restart the computer.

3. If Windows opens, immediately back up all important data to a backup hard disk drive.

4. Contact Support, whether it was possible or not to start up Windows.

Either the hard disk drive or the system board may need to be replaced.

Ensure that the cables connecting the computer to the external power source are plugged in
properly. When the cables connecting the computer to the external power source are plugged
in properly, and the wall outlet is functioning, the green power supply light on the back of the
computer should be on; if it is not, contact Support.

Test the wall outlet by connecting a different electrical device to it.

10 Chapter 5 Troubleshooting

Symptom Possible solution

Computer
seems to be
locked up and is
not responding.

Error message:
Invalid system
disk or Non­System disk or
Disk error.

Use the Task Manager to close any programs not responding, or restart the computer:

1. Press the Ctrl+Alt+Delete keys on the keyboard simultaneously.

2. Select Task Manager.

3. Select the program that is not responding, and then select End task.

If closing programs does not work, restart the computer:

1. Press the Ctrl+Alt+Delete keys on the keyboard simultaneously.

2. Select the Power icon, and then select Restart.

Or, press and hold the Power button on the computer for 5 or more seconds to turn off
the computer, and then press the Power button to restart the computer.

When drive activity stops, remove the disc and press the spacebar on the keyboard. The
computer should start up.

Computer does not start

11

Power

Symptom Possible solution

Computer does
not turn off
when the Power
button is
pressed.

Computer shuts
down
automatically.

Press and hold the Power button until the computer turns off. Check Power Settings.

The computer might be in an exceedingly hot environment. Let it cool down.

●

Ensure that computer air vents are not blocked and that the internal fan is running —

●

see

Cleaning procedures on page 8. (Your computer might not have an internal fan.)

Display (monitor)

Symptom Possible solution

Screen is blank. Press the space bar on the keyboard or move the mouse to make the screen display

visible again.

Press the Sleep button (select models only), or Esc on the keyboard, to resume from
Sleep mode.

Press the Power button to turn on the computer.

12 Chapter 5 Troubleshooting