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Typographical Conventions
and Terms
Bold:Menu choices and screens on the
library.
[Bold]:Soft keys to press on the library.
Computer:Host and SCSI commands.
Emphasis:Draws attention to items within
text.
This table format indicates the menus you need
to enter on the library front panel:
Main Menu -> Operations -> Mailslot Access
NoteNotes explain significant concepts
or operating instructions.
CautionCautions call attention to an
operating procedure or practice
that could damage the product if
not correctly performed. Do not
proceed until you understand and
meet these required conditions.
WARNINGWarnings call attention to a
procedure or practice that could
result in personal injury if not
correctly performed. Do not
proceed until you fully understand
and meet the required conditions.
In This Manual
Chapter 1Installing the Library: Describes
how to install, rackmount, connect,
and power on the library.
Chapter 2Operating the Library: Describes
the front panel menu structure,
menu trees, and drive and tape
operations.
Chapter 3Library Administration: Describes
configuration options, diagnostic
tests, and retrieving information
about the library.
Chapter 4Troubleshooting and Diagnostics:
Describes how to troubleshoot
library problems, resolve error
conditions, and use HP diagnostic
tools.
Chapter 5Replacing Parts and Upgrading
Firmware: Describes how to
replace library components and
upgrade library and drive
firmware.
Appendix A Technical specifications: Describes
environmental, library, physical,
SCSI cable, and Fibre Channel
cable specifications.
Appendix B Customer Support: Includes
support information for the library.
Appendix CError Code Reference: Includes
hard error codes for the library
and suggestions for recovery.
2Noticehp surestore tape library
Glossary Glossary: Includes technical terms
used in this manual.
Revision History
Edition 1June 1999: C7200-90000
Initial release.
Edition 2April 2000: C7200-90011
Updated Fibre Channel, remote
management card, and front
panel information.
Edition 3December 2000: C9521-90000
Added the reader comment sheet
and references to the
Library & Autoloader Drive
Manual
troubleshooting procedures,
technical specifications, Fibre
Channel configuration, remote
management card features,
mailslot options, and front panel
information.
Edition 4December 2001: C9190-90000
Revised the format to include HP’s
branding standards. Added an
illustration of the accessory kit,
modified the model description to
reference slot capacity, and added
more information on Support
Packs and the HP Library & Tape
Tools diagnostic tool. Deleted the
Fibre Channel overview appendix
and added additional replacement
procedures for the cosmetics and
power supply.
Edition 5June 2002: C9521-90002
Added information for the 8/80
and 10/100 series tape libraries,
drives and media, front panel
magazine access, and library
error codes.
. Updated the
HP Tape
Updates
For the most current version of this manual, and
other information regarding your tape library,
visit the HP Customer Care website:
http://www.hp.com/go/support
hp surestore tape library Revision History 3
4 Updateshp surestore tape library
Notice 2
Typographical Conventions and Terms 2
In This Manual 2
Revision History 3
Updates 3
Chapter 1Installing the Library 11
Chapter Overview 11
Identifying Product Components 12
Choosing a Location 14
Installing the 2/20, 4/40 & 6/60 Series Libraries into a Rack 17
Tools and Parts 17
Rackmounting the Library 19
Preparing the Host for Installation 31
Connecting and Powering on the Library 32
Management Programs 98
Configuring the Remote Management Card 99
Retrieving Information about the Remote Management Card 101
Configuring the Library for Fibre Channel 102
Configuration 102
Retrieving information about Fibre Channel 105
Setting SCSI IDs 106
Setting the Date and Time 108
Retrieving Library Information 110
Library Information 110
Drive Information 112
Configuration Information 112
Date and Time 113
Firmware Revisions 113
Power Supplies 113
Chapter 4Troubleshooting and Diagnostics 115
Chapter Overview 115
Troubleshooting Overview 116
Understanding Error Types 117
Understanding Error States 118
Soft (Recovered) Errors 118
Partial Availability State 120
Hard (Unrecovered) Errors 126
Host Software and Media Errors 128
Backup Software Errors 129
Interpreting Library LEDs 130
Troubleshooting Common Problems 140
Manually Rewinding a Stuck DLT Tape 151
Removing a Stuck DLT Tape 152
Diagnostic Support Tools 154
HP Library & Tape Tools 154
Support Tools Manager and Sysdiag 155
Running Library Diagnostic Tests 156
Chapter 5Replacing Parts and Upgrading Firmware 159
Chapter Overview 159
7
Removing and Replacing Cards 160
Removing a Card 160
Replacing a Card 161
Removing and Replacing Drive Modules 162
Unloading a Tape from a Drive 162
Taking a Drive Offline (for on-line drive replacement only) 162
Removing a Drive Module 163
Installing a Drive Module 165
Removing and Replacing the Power Supply 167
Removing the Power Supply 167
Replacing the Power Supply 168
Replacing the Redundant Power Supply 169
Replacing the Redundant Power Supply Module 170
Removing the Library Cover and Feet (2/20 & 4/40 Series Only) 172
Removing and Replacing a Cosmetic Door 174
Removing a Cosmetic Door Face 174
Replacing a Cosmetic Door 174
Upgrading Firmware 176
Checking the Firmware Revision 176
Using HP Library & Tape Tools (library and drive firmware) 177
Using the Remote Management Card (library and LTO drive firmware) 178
Using a Firmware Upgrade Tape (drive firmware only) 179
HP Ultrium Drive and Media Specifications 189
DLT Drive and Media Specifications 192
Appendix B Customer Support 195
Appendix Overview 195
8
Registering Your Product 196
Support Services 197
SupportPacks 197
Service Contracts 199
Backup Software Support 201
Contacting HP Customer Support 202
Information Needed for Support 202
Telephone Support 203
North and South America 203
European Customer Support Centers 204
Asia Pacific Customer Support Centers 205
Elsewhere 206
Warranty Information 207
Appendix C Error Code Reference 209
Library Error Codes 209
glossary 221
9
10
Installing the Library
Chapter Overview
This chapter describes the following:
■Identifying Product Components on page 12
■Choosing a Location on page 14
■Installing the 2/20, 4/40 & 6/60 Series Libraries into a Rack on
page 17
■Preparing the Host for Installation on page 31
■Connecting and Powering on the Library on page 32
■Verifying the Host Configuration on page 50
■Getting Started on page 53
■Moving or Shipping the Library on page 54
1
Chapter Overview11
Identifying Product Components
The components listed in Table 1 may be supplied with the library, depending
on the library configuration.
NoteVisit http://www.hp.com/go/support for additional information
on the HP Library & Tape Tools diagnostic utility, backup
software compatibility information, accessories, and upgrade
kits.
Table 1Accessories
Callout
Number
1SCSI interface cable(s)Four-meter SCSI cable(s) with 68-pin high-density connectors.
2SCSI jumper cable(s)68-pin VHD (Very High Density) cable that connects the
3Fibre Channel cable(s)Optical short-wave cable (16 meters) that connects the Fibre
4Label kitBar code labels for data and cleaning cartridges, and
5Power cord(s)Localized power cord(s).
6SCSI terminator(s)68-pin high-density SCSI terminator (HVDS or LVDS) to
7Fibre Channel GBICConnects the Fibre Channel cable to the host, hub, or switch
8Data cartridgeData cartridge included for data backup.
9Cleaning cartridgeCleaning cartridge used when cleaning a drive.
10User’s GuidePrinted English user’s guide describing installation,
ComponentDescription
library controller or Fibre Channel controller to a drive.
Channel controller to the host, hub, or switch (for Fibre Channel configurations).
reordering information.
terminate the SCSI chain.
when necessary.
operations, and troubleshooting information.
12Identifying Product ComponentsChapter 1
Table 1
10
12
11
Callout
Number
11Regulatory InsertContains safety and regulatory information.
12Quick setup posterOverview of installation and configuration procedures.
Accessories
ComponentDescription
Chapter 1
N/AMiscellaneous
information
Figure 1Accessories
2
1
May include data sheets, upgrade information, product
information, and additional promotions.
3
6
7
8
5
4
10
11
12
9
NoteYour cables may look different from those in Figure 1. Cable
types vary depending on library model.
Chapter 1Identifying Product Components13
Choosing a Location
Choose a location that meets the criteria listed in Table 2. For additional
specifications, refer to Technical Specifications on page 181.
Table 2Location Criteria
Room temperature 10-35º C (50-95º F)
Power source
LAN connectionLocate the library near a LAN connection for connecting the RMC (remote
Library power
consumption
Air qualityMinimal sources of particulate contamination. Avoid areas near frequently used
Humidity20-80% RH
■AC power voltage: 100-127 V or 200-240 V
■Line frequency: 50-60 Hz
■A dedicated circuit is required.
Caution: The AC power cord is the library’s main AC disconnect device and
must be easily accessible at all times.
management card).
2/20 series
4/40 series
6/60 series
8/80 series
10/100 series
doors and walkways, stacks of supplies that collect dust, and smoke-filled rooms.
Caution: Excessive dust and debris can damage tapes and tape drives.
Max: 200W
Max: 375W
Max: 560W
Max: 725W
Max: 1,200W
14Choosing a LocationChapter 1
Table 2
Location Criteria
Clearance2/20, 4/40, and 6/60 series stand-alone configurations — located on or
below a table:
Back:56 cm (22 in) for cooling and service.
Front:86 cm (34 in) for operator access.
Sides:56 cm (22 in) for removal of the external cover.
2/20, 4/40, and 6/60 series rackmounted configurations:
Back:61 cm (24 in) minimum to allow adequate room for service
access.
Front:86 cm (34 in) for operator access.
Sides:56 cm (22 in) minimum
Height:For ease of use and optimum safety, the top of the library
should be mounted approximately 120 cm (48 in) above the
floor.
8/80 and 10/100 series tape libraries
Back:56 cm (22 in) minimum
Front:191 cm (75 in) minimum
Chapter 1
Sides:5 cm (2 in) minimum
Floor ratingFor 8/80 and 10/100 series tape libraries only.
A fully loaded library can weigh up to 325 kg (715 lbs). Each caster supports
up to 96 kg (213 lbs). To support the weight exerted on the floor by the casters,
the floor rating must meet or exceed 1,694 kg per square meter (347 lbs per
square foot).
Tip ratingFor 8/80 and 10/100 series libraries only.
Do not tip the library more than 10°. Ensure that the location for the library has
a level surface.
Chapter 1Choosing a Location15
Table 2
Location Criteria
Rack location
requirements
For 8/80 and 10/100 series libraries only.
Refer to the Rack Systems User’s Manual (included with the accessory kit or
available at http://www.hp.com/racksolutions
) for more information on
installing the rack. This information includes: using the anti-tip mechanism,
securing the rack to the floor, and weight/space requirements.
16Choosing a LocationChapter 1
Installing the 2/20, 4/40 & 6/60 Series Libraries into a Rack
The instructions in this section apply to 2/20, 4/40, and 6/60 series libraries
mounted in a standard 19-inch rack with a depth between 24 and 34 inches.
CautionMake sure that the rack and all equipment mounted in the rack
have a reliable ground connection.
Verify that the total current of the rack components does not
exceed the current rating of the power distribution unit or outlet
receptacles.
WARNINGDo not move the library without additional help or an
appropriately rated lift device. The 2/20 series library weighs
40 kg (87 lb). The 4/40 series library weighs 75 kg (165 lb).
The 6/60 series library weighs 104 kg (249 lb).
Tools and Parts
Before you begin, ensure that you have the following:
■Phillips #2 screwdriver
■Torx screwdriver with T20 and T25 bits
Chapter 1
■1/2-inch open-end wrench
Chapter 1Installing the 2/20, 4/40 & 6/60 Series Libraries into a Rack17
Figure 2Rack Kit Parts
10
11
12
13
9
1
10
2
8
13
7
3
4
1Upper left rail (1)8Flush-mount trim brackets (2)
2Upper right rail (1)92/20 series stop bracket (1)
3Lower left rail (1)104/40 and 6/60 series stop bracket (1)
4Lower right rail (1)112/20 series trim brackets (2)
510-32 Screws (20)124/40 series trim brackets (2)
610-32 Clip nuts (20)136/60 series trim brackets (2)
7Clip nut template
(3 packaged together, one per model)
5
6
11
12
NoteThe rack kit includes extra trim brackets. The smaller flush-mount
trim brackets are used with flush-mount racks. The larger trim
brackets are typically used with older HP racks that have a
55mm bezel depth.
18Installing the 2/20, 4/40 & 6/60 Series Libraries into a RackChapter 1
Rackmounting the Library
WARNINGBefore you begin, lower the rack’s leveler feet with the open-
NoteFor easiest access to the display panel and to the tape drawers,
1. Use the template for your model library as a guide, and install five clip
nuts into each front column of the rack (Figure 3 on page 20, Figure 4 on
page 20, or Figure 5 on page 21, depending on your library model). The
upper grey clip nuts (item “a” below) are used for older HP racks (55-mm
bezel depth). The lower grey clip nuts (item “b” below) are used for flushmount racks.
ended wrench, and extend the rack’s anti-tip foot. Failure to
extend the anti-tip foot could result in personal injury or damage
to the tape library if the rack tips over.
mount the top of the library in the middle of the rack or 120 cm
(48 in) above the floor.
#
#
a
b
#
#
#
#
#
#
#
#
Chapter 1
Use the template as a guide, and install four clip nuts into each back
column of the rack.
NoteUse the EIA markers as a reference point to ensure that the holes
on the rack correspond to the holes on the template. The EIA
markers on the template are represented by #>. Your rack might
look different from the illustration. If the holes in the rack do not
align with the template, move the template up one or two holes
to create proper alignment.
Chapter 1Installing the 2/20, 4/40 & 6/60 Series Libraries into a Rack19
Figure 3Clip Nut Placement (2/20 Series)
#
#
#
#
#
#
#
#
#
#
#
#
FrontBack
Figure 4Clip Nut Placement (4/40 Series)
#
#
#
#
a
b
#
#
#
#
#
#
##
###
#
#
#
#
#
#
#
#
#
#
#
#
#
#
#
#
#
#
#
#
#
#
#
#
#
#
#
#
#
#
#
#
#
#
#
#
#
#
#
#
#
Front
Back
20Installing the 2/20, 4/40 & 6/60 Series Libraries into a RackChapter 1
Figure 5Clip Nut Placement (6/60 Series)
#
#
#
#
#
#
#
#
a
b
#
#
#
#
#
#
#
##
##
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##
##
#
#
#
#
#
#
#
#
#
#
#
#
FrontBack
2. Align the upper (black) rail with the top two clip nuts and loosely install a
screw into each clip nut. Slide the rail out so that it equals the rack depth,
and attach to the back clip nuts. To allow for enough clearance, do not
tighten these screws until you have installed the library.
#
#
#
#
#
#
#
#
#
#
#
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#
#
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#
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#
Chapter 1
NoteEnsure that you are using the appropriate holes in the upper rail
to allow enough clearance, illustrated in Figure 6 on page 22.
The clearance between the top and bottom rails should be
approximately: 2/20 series = 22 cm (9 in); 4/40 series = 43 cm
(17 in); 6/60 series = 65 cm (26 in).
Chapter 1Installing the 2/20, 4/40 & 6/60 Series Libraries into a Rack21
3. Align the lower (black/silver) rail with the lower two clip nuts, and loosely
install a screw into each clip nut. (See Figure 6.)
a. Slide the rail so that it equals the rack depth, and loosely install the
screws.
b. Tighten all screws to secure the rails.
c. Tighten the two pre-installed screws inside each mounting rail to
secure the rail in position.
Figure 6Upper and Lower Rails
20
40
60
22Installing the 2/20, 4/40 & 6/60 Series Libraries into a RackChapter 1
4. Install the library.
WARNINGThe majority of the weight is near the back of the library. Use
NoteTo reduce the weight of the library, you can easily remove all the
2/20 Series Library:
With the help of another person, use the lifting straps built into the sides of
the library, and slide the library between the upper and lower sets of
mounting rails. Remove the lifting straps once the library is partially
installed. Save these straps for future use when moving the library.
Figure 7Lifting Straps
Chapter 1
appropriate force when lifting the library, while ensuring the
library remains level to avoid overturning.
drives. See Removing and Replacing Drive Modules on
page 162 for more information.
Chapter 1Installing the 2/20, 4/40 & 6/60 Series Libraries into a Rack23
4/40 and 6/60 Series Libraries:
Use a mechanical lift that is rated to the weight of the library, and follow
the steps below to install the library.
a. Break away the edges of the packing material at the bottom of the
library.
b. Use the straps to ease the library onto an appropriately rated
mechanical lift. Use the lift to raise the library so that it aligns with the
bottom rails.
c. Slide the library onto the lower rails. Have at least one person guide
the library from the front and one person pull the library from the
back, using the vertical handle (Figure 8 on page 24).
d. Remove the lifting straps once the library is partially installed. Save
the straps for future use when moving the library.
Figure 8Library Installation
CautionDo not push the library from the front. Use the handle shown in
Figure 8. DO NOT pull on the handle(s) located on the back of
the power supply or drive modules.
24Installing the 2/20, 4/40 & 6/60 Series Libraries into a RackChapter 1
WARNINGDo not move the library without additional help or an
appropriately rated lift device. The 2/20 series library weighs
40 kg (87 lb). The 4/40 series library weighs 75 kg (165 lb).
The 6/60 series library weighs 104 kg (249 lb).
5. Tighten the screws on the top mounting rail to secure the library.
6. Install the stop bracket to ensure the library is secured inside the rack, and
will not come out past the service position (approximately 2/3 of the
library is out of the rack).
2/20 Series Library:
a. From the back of the library, unscrew the power supply thumbscrew
by hand or with a screwdriver.
b. Install the stop bracket by sliding the edge of the bracket under the
thumbscrew and threading the tab through the latch stop.
c. Tighten the power supply thumbscrew to secure the bracket to the
library.
Figure 9Installing the Stop Bracket for the 2/20 Series Library
Chapter 1
Chapter 1Installing the 2/20, 4/40 & 6/60 Series Libraries into a Rack25
4/40 and 6/60 Series Libraries:
a. Ensure access to the top of the library. If necessary, push the library to
the service position to access the top cover. Do not push the library
past the latch stop tabs.
b. Remove the left back screw from the top cover.
c. Install the stop bracket by inserting the tab into the latch stop.
d. Re-install the screw into the top cover.
Figure 10Installing the Stop Bracket for 4/40 and 6/60 Series Libraries
26Installing the 2/20, 4/40 & 6/60 Series Libraries into a RackChapter 1
7. Insert trim brackets into the slots on each side of the library (Figure 11
through Figure 13).
Figure 11Trim Brackets (2/20 Series)
Chapter 1
(flush-mount trim brackets)(larger trim brackets)
NoteThe rack kit includes extra trim brackets. The smaller flush-mount
trim brackets are used with flush-mount racks. The larger trim
brackets are typically used with older HP racks that have a
55mm bezel depth.
Chapter 1Installing the 2/20, 4/40 & 6/60 Series Libraries into a Rack27
Figure 12Trim Brackets (4/40 Series)
(flush-mount trim brackets)(larger trim brackets)
NoteThe rack kit includes extra trim brackets. The smaller flush-mount
trim brackets are used with flush-mount racks. The larger trim
brackets are typically used with older HP racks that have a
55mm bezel depth.
28Installing the 2/20, 4/40 & 6/60 Series Libraries into a RackChapter 1
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