HP 2170p User Manual
HP EliteBook 2170p Notebook PC
Maintenance and Service Guide
© Copyright 2012 Hewlett-Packard
Development Company, L.P.
Bluetooth is a trademark owned by its
proprietor and used by Hewlett-Packard
Company under license. Intel and Core are
trademarks or registered trademarks of Intel
Corporation in the United States and other
countries. Microsoft and Windows are U.S.
registered trademarks of Microsoft
Corporation. SD Logo is a trademark of
its proprietor.
The information contained herein is subject
to change without notice. The only
warranties for HP products and services are
set forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors
or omissions contained herein.
First Edition: June 2012
Document Part Number: 677134-001
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not
place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface,
such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the
skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC
adapter comply with the user-accessible surface temperature limits defined by the International
Standard for Safety of Information Technology Equipment (IEC 60950).
iii
iv Safety warning notice
Table of contents
1 Product description ........................................................................................................... 1
2 External component identification ..................................................................................... 7
Display ................................................................................................................................... 7
Buttons and fingerprint reader (select models only) ....................................................................... 8
Keys ....................................................................................................................................... 9
Lights .................................................................................................................................... 10
TouchPad .............................................................................................................................. 11
Front ..................................................................................................................................... 12
Left side ................................................................................................................................ 13
Right side .............................................................................................................................. 14
Bottom .................................................................................................................................. 16
3 Illustrated parts catalog .................................................................................................. 18
Service tag ............................................................................................................................ 19
Computer major components ................................................................................................... 20
Display assembly subcomponents ............................................................................................. 26
Cable Kit .............................................................................................................................. 28
Mass storage devices ............................................................................................................. 29
Miscellaneous parts ................................................................................................................ 30
Sequential part number listing .................................................................................................. 31
4 Removal and replacement procedures ............................................................................ 38
Preliminary replacement requirements ....................................................................................... 38
Tools required ......................................................................................................... 38
Service considerations ............................................................................................. 38
Plastic parts ............................................................................................. 38
Cables and connectors ............................................................................. 38
Drive handling ......................................................................................... 39
Grounding guidelines .............................................................................................. 39
Electrostatic discharge damage .................................................................. 39
v
Packaging and transporting guidelines ........................................ 41
Component replacement procedures ........................................................................................ 43
Service tag ............................................................................................................. 43
Computer feet ......................................................................................................... 44
Battery ................................................................................................................... 45
SIM ....................................................................................................................... 46
Service cover .......................................................................................................... 47
Hard drive ............................................................................................................. 48
Fingerprint reader board .......................................................................................... 50
WLAN module ........................................................................................................ 51
WWAN module ..................................................................................................... 53
Memory module ...................................................................................................... 55
Fan ....................................................................................................................... 57
Keyboard ............................................................................................................... 58
Base enclosure ........................................................................................................ 63
Audio board ........................................................................................................... 67
Speakers ................................................................................................................ 68
Power switch board ................................................................................................. 70
Media Card reader assembly ................................................................................... 71
RTC battery ............................................................................................................ 73
System board ......................................................................................................... 75
Heat sink ................................................................................................................ 77
Smart Card reader assembly .................................................................................... 79
Top cover ............................................................................................................... 80
Display assembly subcomponents .............................................................................. 83
5 Computer Setup (BIOS) and Advanced System Diagnostics .............................................. 91
Starting Computer Setup ......................................................................................................... 91
Using Computer Setup ............................................................................................................ 92
Navigating and selecting in Computer Setup .............................................................. 92
Restoring factory settings in Computer Setup ............................................................... 93
Updating the BIOS ................................................................................................................. 93
Determining the BIOS version ................................................................................... 93
Downloading a BIOS update .................................................................................... 94
Using Advanced System Diagnostics ........................................................................................ 95
6 Specifications ................................................................................................................. 96
Computer specifications .......................................................................................................... 96
11.6-inch SGA display specifications ....................................................................................... 97
Hard drive specifications ........................................................................................................ 98
vi
7 Backup and recovery ...................................................................................................... 99
Creating recovery media with HP Recovery Disc Creator .......................................................... 100
Creating recovery media ........................................................................................ 100
Backing up your information .................................................................................................. 100
Performing a system recovery ................................................................................................ 101
Using the Windows recovery tools .......................................................................... 101
Using f11 recovery tools ........................................................................................ 102
Using a Windows 7 operating system DVD (purchased separately) ............................. 103
8 Power cord set requirements ........................................................................................ 104
Requirements for all countries ................................................................................................ 104
Requirements for specific countries and regions ....................................................................... 105
9 Recycling ...................................................................................................................... 106
Index ............................................................................................................................... 107
vii
viii
1 Product description
Category Description
Product Name HP EliteBook 2170p Notebook PC
Processors
Chipset Mobile Intel QM77 chipset
Graphics Intel HD Graphics 4000 integrated universal memory architecture (UMA) graphics
Panel 11.6-in light-emitting diode (LED), high-definition (HD), AntiGlare (AG), SVA (1368×768)
Memory Two customer-accessible/upgradable memory module slots
●
Intel® Dual Core® i7-3667U 1.80-GHz processor (SC turbo up to 2.90-GHz; 4.0MB L3 cache, 17 W)
●
Intel Dual Core i5-3427U 1.70-GHz processor (SC turbo up to 2.70-GHz; 3.0MB L3 cache, 17 W)
●
Intel Dual Core i5-3317U 1.70-GHz processor (SC turbo up to 2.60-GHz; 3.0MB L3 cache, 17 W)
●
Intel Dual Core i3-3217U 1.80-GHz processor (3.0-MB L3 cache, 17 W)
display with and without webcam and microphone
All display assemblies include two wireless local area network (WLAN) antenna cables and
two wireless wide area network (WWAN) antenna cables
Supports low voltage differential signalling (LVDS)
Supports optional privacy filter
DDR3-12800 (1600-MHz) dual channel support
Supports 16384-MB of system RAM in the following configurations:
●
16384-MB (8192-MB×2, dual channel)
●
12288-MB (8192-MB×1+4096-MB×1, dual channel)
●
8192-MB (8192-MB×1 or 4096×2, dual channel)
●
4096-MB (4096-MB×1 or 2048-MB×2, dual channel)
●
2048-MB (2048×1)
1
Category Description
Hard drive Supports 6.35-cm (2.5-in) hard drives in 9.5-mm (.37-in) and 7.0-mm (.28-in) thicknesses
(all hard drives use the same bracket)
Customer-accessible
Serial ATA
Supports the following hard drives:
●
750-GB, 7200-rpm, 9.5-mm
●
500-GB, 7200-rpm, 7.0-mm self-encrypting drive (SED)
●
500-GB, 7200-rpm, 7.0-mm
●
320-GB, 7200-rpm, 7.0-mm
Solid-state drive Solid-state drive (SSD) mounts in the same bracket as the hard drive
Customer-accessible
Serial ATA type II and III
Supports the following SSDs:
●
256-GB SED III
●
180-GB III
●
160-GB II
●
128-GB III
Audio and video Two stereo speakers
HD audio with SRS Premium Sound PRO
Integrated 720p HD webcam (supports no camera option)
Integrated dual-array microphone on computer models equipped with a webcam
Integrated mono microphone on computer models not equipped with a webcam
Ethernet Intel 82579LM 10/100/1000 Ethernet network interface card (NIC)
NIC Power Down technology
S3/S4/S5 wake on LAN
Ethernet cable not included
2 Chapter 1 Product description
Category Description
Wireless Integrated wireless local area network (WLAN) options by way of wireless module
Two WLAN antennas built into display assembly
Support for the following WLAN formats:
●
Atheros AR9462 802.11a/b/g/n 2×2 Bluetooth 4.0 Combo Adapter
●
Broadcom 4313GN 802.11b/g/n 1×1 WiFi and 20702 Bluetooth 4.0
Combo Adapter
●
Intel Centrino Advanced-N 6235 WLAN module
●
Intel Centrino Advanced-N 6205 WLAN module
Support for no WLAN option
Integrated wireless wide area network (WWAN) options by way of wireless module
Two world-wide/5-band WWAN antennas built into display assembly
Secured by subscriber identity module (SIM, user-accessible inside battery bay)
Support for the following WWAN formats:
●
HP lt2523 LTE/HSPA+ Mobile Broadband Module
●
HP lt2522 LTE/EV-DO Mobile Broadband Module
●
HP un2430 EV-DO/HSPA Mobile Broadband Module
●
HP hs2350 HSPA+ Mobile Broadband Module
Support for no WWAN option
Support for WWAN after market option
External media cards Integrated Smart Card reader
Secure Digital (SD) Media reader slot with push-push technology, supporting the following
digital card formats:
●
MultiMediaCard (MMC)
●
MMC+
●
Secure Digital (SD) Memory Card
●
SDHC
●
SDXC
3
Category Description
Ports
Keyboard/pointing
devices
●
Audio-in (mono microphone)/audio-out (stereo headphone) combo jack
●
Battery connector
●
DisplayPort 1.1a
●
Docking connector
●
HP Smart AC adapter
●
RJ-45 (Ethernet)
●
USB 3.0 ports (2: 1 USB 3.0 charging port, 1 USB 3.0 port)
●
VGA (Dsub 15-pin) supporting: 1920×1200 external resolution @ 75 Hz, hot plug and
unplug and autodetection for correct output to wide-aspect vs. standard aspect video
Chiclet-style keyboard with numeric keypad (upper-left justified), dual-point, spill-resistant with
drain, durakeys, backlit (optional)
Gesture support: MultiTouch gestures enabled, two-finger scrolling, and pinch-zoom
as default
Taps enabled by default
Support for TouchPad with image sensor
Support for 2-way scroll
Power requirements Supports the following AC adapters:
●
65-W HP Smart AC adapter (PFC, RC/V, EM, 3-wire)
●
65-W HP Smart AC adapter (non-PFC, 3-wire)
●
65-W HP travel AC adapter (non-PFC, 3-wire)
Support for 6-cell, 48-Wh, 2.20-Ah and 4-cell, 30-Wh, 2.00-Ah Li ion batteries
Security Support for security cable lock
Support for fingerprint reader and no fingerprint reader option
Support for Trusted Platform Module (TPM) 1.2 (Infineon, soldered down) and TPM Enhanced
Drive Lock (not supported in Asia and the People's Republic of China)
Integrated Smart Card reader (active)
Full volume encryption
Preboot authentication (password, Smart Card)
Operating system Preinstalled:
●
Windows® 7 Home Premium 64- and 32-bit with Microsoft Basics
●
Windows 7 Professional 64- and 32-bit with Microsoft Basics
●
FreeDOS
4 Chapter 1 Product description
Category Description
Preinstalled with Microsoft Office:
●
Windows 7 Home Basic 32-bit with Office Starter (emerging markets only)
●
Windows 7 Home Premium 64- and 32-bit with Office Starter (not available in Japan)
●
Windows 7 Home Premium 64-bit with Office 2010 Personal (only in Japan)
●
Windows 7 Home Premium 64-bit with Office 2010 Home & Business (only in Japan)
●
Windows 7 Home Premium 64-bit with Office 2010 Personal (only in Japan)
●
Windows 7 Home Premium 64-bit with Office 2010 Professional (only in Japan)
●
Windows 7 Professional 64- and 32-bit with Office 2010 Starter (not available
in Japan)
●
Windows 7 Professional 64- and 32-bit with Office 2010 Business & Home (only
in Japan)
●
Windows 7 Professional 64- and 32-bit with Office 2010 Personal (only in Japan)
●
Windows 7 Professional 64- and 32-bit with Office 2010 Professional (only in Japan)
Restore media—DR-DVD:
●
Windows 7
●
Windows 7 with Windows DVD
Restore media—OS-DVD:
●
Windows 7 Home Basic 32-bit
●
Windows 7 Home Premium 64- and 32-bit
●
Windows 7 Professional 64- and 32-bit
Certified:
●
Microsoft WHQL
●
SuSE Linux Enterprise 64-bit Service Pack 2
5
Category Description
Web-only support:
●
Windows XP Pro 32-bit
●
Windows 7 Enterprise 64- and 32-bit
●
Windows 7 Ultimate 64- and 32-bit
Serviceability End user replaceable parts:
●
AC adapter
●
Battery
●
Hard drive
●
Keyboard
●
Memory module
●
Solid-state drive
●
WLAN module
●
WWAN module
6 Chapter 1 Product description
2 External component identification
Display
Item Component Description
(1) WLAN antennas (2)* Send and receive wireless signals to communicate
with WLANs (select models only).
(2) WWAN antennas (2)* Send and receive wireless signals to communicate
with WWANs (select models only).
(3) Internal microphones (2) Record sound.
(4) Webcam light (select models only) On: The webcam is in use.
Display
7
Item Component Description
(5) Webcam (select models only) Records video and captures still photographs.
To use the webcam, select Start > All Programs >
Communication and Chat > HP Webcam.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around
the antennas free from obstructions. To see wireless regulatory notices, see the section of the Regulatory, Safety, and
Environmental Notices that applies to your country or region.
Buttons and fingerprint reader (select models only)
NOTE: Your computer may look slightly different from the illustration in this section.
Item Component Description
(1) TouchPad on/off button Turns the TouchPad on and off.
(2) Fingerprint reader (select models only) Allows a fingerprint logon instead of a password logon.
8 Chapter 2 External component identification
Keys
NOTE: Your computer may look slightly different from the illustration in this section.
Item Component Description
(1) esc key Displays system information when pressed in combination
with the fn key.
(2) fn key Executes frequently used system functions when pressed
in combination with a function key, the num lk key, the
esc key, or other keys.
(3) Windows logo key Displays the Windows Start menu.
(4) Function keys Execute frequently used system functions when pressed in
combination with the fn key.
(5) Embedded numeric keypad When the keypad is turned on, it can be used like an
external numeric keypad.
Each key on the keypad performs the function indicated
by the icon in the upper-right corner of the key.
(6) Windows applications key Displays a shortcut menu for items beneath the cursor.
(7) num lk key Turns the embedded numeric keypad on and off when
pressed in combination with the fn key.
Keys
9
Lights
NOTE: Your computer may look slightly different from the illustration in this section.
Item Component Description
(1) Wireless light
(2) Num lock light On: Num lock is on.
(3) Caps lock light On: Caps lock is on.
(4) TouchPad light
●
Off: An integrated wireless device, such as a
WLAN device, a WWAN device, and/or a
Bluetooth device, is on (select models only).
●
Amber: All wireless devices are off
(select models only).
●
Amber: The TouchPad is off.
●
Off: The TouchPad is on.
10 Chapter 2 External component identification
TouchPad
NOTE: Your computer may look slightly different from the illustration in this section.
Item Component Description
(1) Pointing stick Moves the pointer and selects or activates items on
the screen.
(2) Left pointing stick button Functions like the left button on an external mouse.
(3) TouchPad on/off button Turns the TouchPad on or off.
(4) TouchPad zone Moves the pointer and selects or activates items on
the screen.
(5) Left TouchPad button Functions like the left button on an external mouse.
(6) Right pointing stick button Functions like the right button on an external mouse.
(7) Right TouchPad button Functions like the right button on an external mouse.
TouchPad
11
Front
NOTE: Your computer may look slightly different from the illustration in this section.
Item Component Description
(1) Wireless light
(2) Power light
(3) AC adapter/Battery light
(4) Hard drive light
●
White: An integrated wireless device, such as a
WLAN device and/or a WWAN device, is on.
●
Amber: All wireless devices are off.
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state.
●
Off: The computer is off or in Hibernation.
●
Amber: The computer is connected to external
power and the battery is charged from 0 to
90 percent.
●
White: The computer is connected to external power
and the battery is charged from 90 to 99 percent.
●
Blinking amber: A battery that is the only available
power source has reached a low battery level.
When the battery reaches a critical battery level, the
battery light begins blinking rapidly.
●
Off: The battery is fully charged.
●
Blinking white: The hard drive is being accessed.
●
Amber: HP 3D DriveGuard has temporarily parked
the hard drive.
(5) Speakers (2) Produce SRS Premium Sound.
12 Chapter 2 External component identification
NOTE: To use the SRS Premium Sound PRO software,
select Start > All Programs > SRS Premium
Sound.
Left side
NOTE: Your computer may look slightly different from the illustration in this section.
Item Component Description
(1) Security cable slot Attaches an optional security cable to the computer.
(2) Power connector Connects an AC adapter.
NOTE: The security cable is designed to act as a
deterrent, but it may not prevent the computer from being
mishandled or stolen.
(3) USB 3.0 port Connects optional USB 3.0 devices and provide
enhanced USB power performance.
(4) Vent Enables airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is
normal for the internal fan to cycle on and off during
routine operation.
(5) Smart Card reader (select models only) Supports optional smart cards.
(6) DisplayPort Connects an optional digital display device, such as a
high-performance monitor or projector.
(7) Audio-out (headphone) jack/Audio-in
(microphone) jack
Produces sound when connected to optional powered
stereo speakers, headphones, earbuds, a headset, or
television audio. Also connects an optional headset
microphone.
WARNING! To reduce the risk of personal injury,
adjust the volume before putting on headphones,
earbuds, or a headset. For additional safety information,
see the Regulatory, Safety, and Environmental Notices.
NOTE: When a device is connected to the jack, the
computer speakers are disabled.
NOTE: Be sure that the device cable has a 4-conductor
connector that supports both audio-out (headphone) and
audio-in (microphone).
Left side
13
Right side
NOTE: Your computer may look slightly different from the illustration in this section.
Item Component Description
(1) Media Card reader Supports the following digital card formats:
●
MultiMediaCard (MMC)
●
MMC+
●
Secure Digital (SD) Memory Card
(2) Power switch
●
SDHC
●
SDXC
●
When the computer is off, slide the switch to turn on
the computer.
●
When the computer is on, slide the switch briefly to
initiate Sleep.
●
When the computer is in the Suspend state, slide the
switch briefly to exit Sleep.
●
When the computer is in Hibernation, slide the
switch briefly to exit Hibernation.
CAUTION: Sliding and holding the power switch will
result in the loss of unsaved information.
If the computer has stopped responding and operating
system shutdown procedures are ineffective, press and
hold the power button for at least 5 seconds to turn off
the computer.
To learn more about your power settings:
●
Select Start > Control Panel > System and
Security > Power Options.
14 Chapter 2 External component identification
●
For more information, see the HP Notebook
Reference Guide.
Item Component Description
(3) USB 3.0 charging port Connects an optional USB 3.0 device and provides
enhanced USB power performance. The USB 3.0
charging port can also charge select models of cell
phones and MP3 players, even when the computer is off.
NOTE: A charging USB port (also referred to as a
powered USB port) allows you to charge connected USB
devices. Standard USB ports will not charge all USB
devices or will charge using a low current. Some USB
devices require power and require you to use a
powered port.
(4) RJ-45 (network) jack Connects a network cable.
(5) External monitor port Connects an external VGA monitor or projector.
Right side
15
Bottom
NOTE: Your computer may look slightly different from the illustration in this section.
Item Component Description
(1) Vents (2) Enables airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is
normal for the internal fan to cycle on and off during
routine operation.
(2) Service cover Provides access to the hard drive bay, the WLAN module
slot, the WWAN module slot, and the memory
module slots.
CAUTION: To prevent an unresponsive system, replace
the wireless module only with a wireless module
authorized for use in the computer by the governmental
agency that regulates wireless devices in your country or
region. If you replace the module and then receive a
warning message, remove the module to restore
computer functionality, and then contact support through
Help and Support.
(3) Battery lock latch Releases the battery from the computer.
(4) SIM slot Supports a wireless subscriber identity module (SIM)
(select models only). The SIM slot is located inside the
battery bay.
(5) Battery bay Holds the battery.
16 Chapter 2 External component identification
Item Component Description
(6) Docking connector Connects an optional docking device.
(7) Battery release latch Releases the battery.
Bottom
17
3 Illustrated parts catalog
18 Chapter 3 Illustrated parts catalog
Service tag
When ordering parts or requesting information, provide the computer serial number and model number
provided on the service tag. It is necessary to remove the battery to obtain these numbers. See
on page 45 for battery removal instructions.
Battery
Item Description Function
(1) Product name This is the product name affixed to the front of
the computer.
(2) Serial number (s/n) This is an alphanumeric identifier that is unique to
each product.
(3) Part number/Product number (p/n) This number provides specific information about the
product's hardware components. The part number
helps a service technician to determine what
components and parts are needed.
(4) Warranty period This number describes the duration of the warranty
period for the computer.
(5) Model description This is the alphanumeric identifier used to locate
documents, drivers, and support for the computer.
Service tag
19
Computer major components
20 Chapter 3 Illustrated parts catalog
Item Component Spare part number
(1) Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly
spare part information, see
(2) Keyboard with backlight and pointing stick (includes keyboard cable, backlight cable, and pointing stick cable):
For use in Belgium 693363-A41
For use in Brazil 693363-201
For use in Bulgaria 693363-261
For use in Canada 693363-DB1
For use in the Czech Republic and Slovakia 693363-FL1
For use in Denmark 693363-081
For use in France 693363-051
For use in Germany 693363-041
For use in Greece 693363-151
For use in Hungary 693363-211
For use in Iceland 693363-DD1
For use in India 693363-D61
Display assembly subcomponents on page 26.
For use in Israel 693363-BB1
For use in Italy 693363-061
For use in Japan 693363-291
For use in Latin America 693363-161
For use in the Netherlands 693363-B31
For use in Norway 693363-091
For use in Northwest Africa 693363-FP1
For use in Portugal 693363-131
For use in Romania 693363-271
For use in Russia 693363-251
For use in Saudi Arabia 693363-171
For use in Slovenia 693363-BA1
For use in South Korea 693363-AD1
For use in Spain 693363-071
For use in Sweden and Finland 693363-B71
For use in Switzerland 693363-BG1
For use in Taiwan 693363-AB1
For use in Thailand 693363-281
Computer major components
21
Item Component Spare part number
For use in Turkey 693363-141
For use in the United Kingdom and Singapore 693363-031
For use in the United States 693363-001
Keyboard with pointing stick (includes keyboard cable and pointing stick cable):
For use in Belgium 693362-A41
For use in Brazil 693362-201
For use in Bulgaria 693362-261
For use in Canada 693362-DB1
For use in the Czech Republic and Slovakia 693362-FL1
For use in Denmark 693362-081
For use in France 693362-051
For use in Germany 693362-041
For use in Greece 693362-151
For use in Hungary 693362-211
For use in Iceland 693362-DD1
For use in India 693362-D61
For use in Israel 693362-BB1
For use in Italy 693362-061
For use in Japan 693362-291
For use in Latin America 693362-161
For use in the Netherlands 693362-B31
For use in Norway 693362-091
For use in Northwest Africa 693362-FP1
For use in Portugal 693362-131
For use in Romania 693362-271
For use in Russia 693362-251
For use in Saudi Arabia 693362-171
For use in Slovenia 693362-BA1
For use in South Korea 693362-AD1
For use in Spain 693362-071
For use in Sweden and Finland 693362-B71
For use in Switzerland 693362-BG1
22 Chapter 3 Illustrated parts catalog
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