HP 2170p User Manual

HP EliteBook 2170p Notebook PC

Maintenance and Service Guide

Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel and Core are trademarks or registered trademarks of Intel Corporation in the United States and other countries. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

First Edition: June 2012

Document Part Number: 677134-001

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not

place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC 60950).

iii

iv Safety warning notice

Table of contents

1 Product description ........................................................................................................... 1

2 External component identification ..................................................................................... 7

Display ................................................................................................................................... 7

Buttons and fingerprint reader (select models only) ....................................................................... 8

Keys ....................................................................................................................................... 9

Lights .................................................................................................................................... 10

TouchPad .............................................................................................................................. 11

Front ..................................................................................................................................... 12

Left side ................................................................................................................................ 13

Right side .............................................................................................................................. 14

Bottom .................................................................................................................................. 16

3 Illustrated parts catalog .................................................................................................. 18

Service tag ............................................................................................................................ 19

Computer major components ................................................................................................... 20

Display assembly subcomponents ............................................................................................. 26

Cable Kit .............................................................................................................................. 28

Mass storage devices ............................................................................................................. 29

Miscellaneous parts ................................................................................................................ 30

Sequential part number listing .................................................................................................. 31

4 Removal and replacement procedures ............................................................................ 38

Preliminary replacement requirements ....................................................................................... 38

Tools required ......................................................................................................... 38

Service considerations ............................................................................................. 38

Plastic parts ............................................................................................. 38

Cables and connectors ............................................................................. 38

Drive handling ......................................................................................... 39

Grounding guidelines .............................................................................................. 39

Electrostatic discharge damage .................................................................. 39

Packaging and transporting guidelines ........................................ 41

Component replacement procedures ........................................................................................ 43

Service tag ............................................................................................................. 43

Computer feet ......................................................................................................... 44

Battery ................................................................................................................... 45

SIM ....................................................................................................................... 46

Service cover .......................................................................................................... 47

Hard drive ............................................................................................................. 48

Fingerprint reader board .......................................................................................... 50

WLAN module ........................................................................................................ 51

WWAN module ..................................................................................................... 53

Memory module ...................................................................................................... 55

Fan ....................................................................................................................... 57

Keyboard ............................................................................................................... 58

Base enclosure ........................................................................................................ 63

Audio board ........................................................................................................... 67

Speakers ................................................................................................................ 68

Power switch board ................................................................................................. 70

Media Card reader assembly ................................................................................... 71

RTC battery ............................................................................................................ 73

System board ......................................................................................................... 75

Heat sink ................................................................................................................ 77

Smart Card reader assembly .................................................................................... 79

Top cover ............................................................................................................... 80

Display assembly subcomponents .............................................................................. 83

5 Computer Setup (BIOS) and Advanced System Diagnostics .............................................. 91

Starting Computer Setup ......................................................................................................... 91

Using Computer Setup ............................................................................................................ 92

Navigating and selecting in Computer Setup .............................................................. 92

Restoring factory settings in Computer Setup ............................................................... 93

Updating the BIOS ................................................................................................................. 93

Determining the BIOS version ................................................................................... 93

Downloading a BIOS update .................................................................................... 94

Using Advanced System Diagnostics ........................................................................................ 95

6 Specifications ................................................................................................................. 96

Computer specifications .......................................................................................................... 96

11.6-inch SGA display specifications ....................................................................................... 97

Hard drive specifications ........................................................................................................ 98

7 Backup and recovery ...................................................................................................... 99

Creating recovery media with HP Recovery Disc Creator .......................................................... 100

Creating recovery media ........................................................................................ 100

Backing up your information .................................................................................................. 100

Performing a system recovery ................................................................................................ 101

Using the Windows recovery tools .......................................................................... 101

Using f11 recovery tools ........................................................................................ 102

Using a Windows 7 operating system DVD (purchased separately) ............................. 103

8 Power cord set requirements ........................................................................................ 104

Requirements for all countries ................................................................................................ 104

Requirements for specific countries and regions ....................................................................... 105

9 Recycling ...................................................................................................................... 106

Index ............................................................................................................................... 107

vii

viii

1 Product description

Category Description

Product Name HP EliteBook 2170p Notebook PC

Processors

Chipset Mobile Intel QM77 chipset

Graphics Intel HD Graphics 4000 integrated universal memory architecture (UMA) graphics

Panel 11.6-in light-emitting diode (LED), high-definition (HD), AntiGlare (AG), SVA (1368×768)

Memory Two customer-accessible/upgradable memory module slots

●

Intel® Dual Core® i7-3667U 1.80-GHz processor (SC turbo up to 2.90-GHz; 4.0MB L3 cache, 17 W)

●

Intel Dual Core i5-3427U 1.70-GHz processor (SC turbo up to 2.70-GHz; 3.0MB L3 cache, 17 W)

●

Intel Dual Core i5-3317U 1.70-GHz processor (SC turbo up to 2.60-GHz; 3.0MB L3 cache, 17 W)

●

Intel Dual Core i3-3217U 1.80-GHz processor (3.0-MB L3 cache, 17 W)

display with and without webcam and microphone

All display assemblies include two wireless local area network (WLAN) antenna cables and two wireless wide area network (WWAN) antenna cables

Supports low voltage differential signalling (LVDS)

Supports optional privacy filter

DDR3-12800 (1600-MHz) dual channel support

Supports 16384-MB of system RAM in the following configurations:

●

16384-MB (8192-MB×2, dual channel)

●

12288-MB (8192-MB×1+4096-MB×1, dual channel)

●

8192-MB (8192-MB×1 or 4096×2, dual channel)

●

4096-MB (4096-MB×1 or 2048-MB×2, dual channel)

●

2048-MB (2048×1)

Category Description

Hard drive Supports 6.35-cm (2.5-in) hard drives in 9.5-mm (.37-in) and 7.0-mm (.28-in) thicknesses

(all hard drives use the same bracket)

Customer-accessible

Serial ATA

Supports the following hard drives:

●

750-GB, 7200-rpm, 9.5-mm

●

500-GB, 7200-rpm, 7.0-mm self-encrypting drive (SED)

●

500-GB, 7200-rpm, 7.0-mm

●

320-GB, 7200-rpm, 7.0-mm

Solid-state drive Solid-state drive (SSD) mounts in the same bracket as the hard drive

Customer-accessible

Serial ATA type II and III

Supports the following SSDs:

●

256-GB SED III

●

180-GB III

●

160-GB II

●

128-GB III

Audio and video Two stereo speakers

HD audio with SRS Premium Sound PRO

Integrated 720p HD webcam (supports no camera option)

Integrated dual-array microphone on computer models equipped with a webcam

Integrated mono microphone on computer models not equipped with a webcam

Ethernet Intel 82579LM 10/100/1000 Ethernet network interface card (NIC)

NIC Power Down technology

S3/S4/S5 wake on LAN

Ethernet cable not included

2 Chapter 1 Product description

Category Description

Wireless Integrated wireless local area network (WLAN) options by way of wireless module

Two WLAN antennas built into display assembly

Support for the following WLAN formats:

●

Atheros AR9462 802.11a/b/g/n 2×2 Bluetooth 4.0 Combo Adapter

●

Broadcom 4313GN 802.11b/g/n 1×1 WiFi and 20702 Bluetooth 4.0 Combo Adapter

●

Intel Centrino Advanced-N 6235 WLAN module

●

Intel Centrino Advanced-N 6205 WLAN module

Support for no WLAN option

Integrated wireless wide area network (WWAN) options by way of wireless module

Two world-wide/5-band WWAN antennas built into display assembly

Secured by subscriber identity module (SIM, user-accessible inside battery bay)

Support for the following WWAN formats:

●

HP lt2523 LTE/HSPA+ Mobile Broadband Module

●

HP lt2522 LTE/EV-DO Mobile Broadband Module

●

HP un2430 EV-DO/HSPA Mobile Broadband Module

●

HP hs2350 HSPA+ Mobile Broadband Module

Support for no WWAN option

Support for WWAN after market option

External media cards Integrated Smart Card reader

Secure Digital (SD) Media reader slot with push-push technology, supporting the following digital card formats:

●

MultiMediaCard (MMC)

●

MMC+

●

Secure Digital (SD) Memory Card

●

SDHC

●

SDXC

Category Description

Ports

Keyboard/pointing devices

●

Audio-in (mono microphone)/audio-out (stereo headphone) combo jack

●

Battery connector

●

DisplayPort 1.1a

●

Docking connector

●

HP Smart AC adapter

●

RJ-45 (Ethernet)

●

USB 3.0 ports (2: 1 USB 3.0 charging port, 1 USB 3.0 port)

●

VGA (Dsub 15-pin) supporting: 1920×1200 external resolution @ 75 Hz, hot plug and unplug and autodetection for correct output to wide-aspect vs. standard aspect video

Chiclet-style keyboard with numeric keypad (upper-left justified), dual-point, spill-resistant with drain, durakeys, backlit (optional)

Gesture support: MultiTouch gestures enabled, two-finger scrolling, and pinch-zoom as default

Taps enabled by default

Support for TouchPad with image sensor

Support for 2-way scroll

Power requirements Supports the following AC adapters:

●

65-W HP Smart AC adapter (PFC, RC/V, EM, 3-wire)

●

65-W HP Smart AC adapter (non-PFC, 3-wire)

●

65-W HP travel AC adapter (non-PFC, 3-wire)

Support for 6-cell, 48-Wh, 2.20-Ah and 4-cell, 30-Wh, 2.00-Ah Li ion batteries

Security Support for security cable lock

Support for fingerprint reader and no fingerprint reader option

Support for Trusted Platform Module (TPM) 1.2 (Infineon, soldered down) and TPM Enhanced Drive Lock (not supported in Asia and the People's Republic of China)

Integrated Smart Card reader (active)

Full volume encryption

Preboot authentication (password, Smart Card)

Operating system Preinstalled:

●

Windows® 7 Home Premium 64- and 32-bit with Microsoft Basics

●

Windows 7 Professional 64- and 32-bit with Microsoft Basics

●

FreeDOS

4 Chapter 1 Product description

Category Description

Preinstalled with Microsoft Office:

●

Windows 7 Home Basic 32-bit with Office Starter (emerging markets only)

●

Windows 7 Home Premium 64- and 32-bit with Office Starter (not available in Japan)

●

Windows 7 Home Premium 64-bit with Office 2010 Personal (only in Japan)

●

Windows 7 Home Premium 64-bit with Office 2010 Home & Business (only in Japan)

●

Windows 7 Home Premium 64-bit with Office 2010 Personal (only in Japan)

●

Windows 7 Home Premium 64-bit with Office 2010 Professional (only in Japan)

●

Windows 7 Professional 64- and 32-bit with Office 2010 Starter (not available in Japan)

●

Windows 7 Professional 64- and 32-bit with Office 2010 Business & Home (only in Japan)

●

Windows 7 Professional 64- and 32-bit with Office 2010 Personal (only in Japan)

●

Windows 7 Professional 64- and 32-bit with Office 2010 Professional (only in Japan)

Restore media—DR-DVD:

●

Windows 7

●

Windows 7 with Windows DVD

Restore media—OS-DVD:

●

Windows 7 Home Basic 32-bit

●

Windows 7 Home Premium 64- and 32-bit

●

Windows 7 Professional 64- and 32-bit

Certified:

●

Microsoft WHQL

●

SuSE Linux Enterprise 64-bit Service Pack 2

Category Description

Web-only support:

●

Windows XP Pro 32-bit

●

Windows 7 Enterprise 64- and 32-bit

●

Windows 7 Ultimate 64- and 32-bit

Serviceability End user replaceable parts:

●

AC adapter

●

Battery

●

Hard drive

●

Keyboard

●

Memory module

●

Solid-state drive

●

WLAN module

●

WWAN module

6 Chapter 1 Product description

2 External component identification

Display

Item Component Description

(1) WLAN antennas (2)* Send and receive wireless signals to communicate

with WLANs (select models only).

(2) WWAN antennas (2)* Send and receive wireless signals to communicate

with WWANs (select models only).

(3) Internal microphones (2) Record sound.

(4) Webcam light (select models only) On: The webcam is in use.

Display

Item Component Description

(5) Webcam (select models only) Records video and captures still photographs.

To use the webcam, select Start > All Programs > Communication and Chat > HP Webcam.

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions. To see wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.

Buttons and fingerprint reader (select models only)

NOTE: Your computer may look slightly different from the illustration in this section.

Item Component Description

(1) TouchPad on/off button Turns the TouchPad on and off.

(2) Fingerprint reader (select models only) Allows a fingerprint logon instead of a password logon.

8 Chapter 2 External component identification

Keys

NOTE: Your computer may look slightly different from the illustration in this section.

Item Component Description

(1) esc key Displays system information when pressed in combination

with the fn key.

(2) fn key Executes frequently used system functions when pressed

in combination with a function key, the num lk key, the

esc key, or other keys.

(3) Windows logo key Displays the Windows Start menu.

(4) Function keys Execute frequently used system functions when pressed in

combination with the fn key.

(5) Embedded numeric keypad When the keypad is turned on, it can be used like an

external numeric keypad.

Each key on the keypad performs the function indicated by the icon in the upper-right corner of the key.

(6) Windows applications key Displays a shortcut menu for items beneath the cursor.

(7) num lk key Turns the embedded numeric keypad on and off when

pressed in combination with the fn key.

Keys

Lights

NOTE: Your computer may look slightly different from the illustration in this section.

Item Component Description

(1) Wireless light

(2) Num lock light On: Num lock is on.

(3) Caps lock light On: Caps lock is on.

(4) TouchPad light

●

Off: An integrated wireless device, such as a WLAN device, a WWAN device, and/or a Bluetooth device, is on (select models only).

●

Amber: All wireless devices are off (select models only).

●

Amber: The TouchPad is off.

●

Off: The TouchPad is on.

10 Chapter 2 External component identification

TouchPad

NOTE: Your computer may look slightly different from the illustration in this section.

Item Component Description

(1) Pointing stick Moves the pointer and selects or activates items on

the screen.

(2) Left pointing stick button Functions like the left button on an external mouse.

(3) TouchPad on/off button Turns the TouchPad on or off.

(4) TouchPad zone Moves the pointer and selects or activates items on

the screen.

(5) Left TouchPad button Functions like the left button on an external mouse.

(6) Right pointing stick button Functions like the right button on an external mouse.

(7) Right TouchPad button Functions like the right button on an external mouse.

TouchPad

Front

NOTE: Your computer may look slightly different from the illustration in this section.

Item Component Description

(1) Wireless light

(2) Power light

(3) AC adapter/Battery light

(4) Hard drive light

●

White: An integrated wireless device, such as a WLAN device and/or a WWAN device, is on.

●

Amber: All wireless devices are off.

●

On: The computer is on.

●

Blinking: The computer is in the Sleep state.

●

Off: The computer is off or in Hibernation.

●

Amber: The computer is connected to external power and the battery is charged from 0 to 90 percent.

●

White: The computer is connected to external power and the battery is charged from 90 to 99 percent.

●

Blinking amber: A battery that is the only available power source has reached a low battery level. When the battery reaches a critical battery level, the battery light begins blinking rapidly.

●

Off: The battery is fully charged.

●

Blinking white: The hard drive is being accessed.

●

Amber: HP 3D DriveGuard has temporarily parked the hard drive.

(5) Speakers (2) Produce SRS Premium Sound.

12 Chapter 2 External component identification

NOTE: To use the SRS Premium Sound PRO software,

select Start > All Programs > SRS Premium Sound.

Left side

NOTE: Your computer may look slightly different from the illustration in this section.

Item Component Description

(1) Security cable slot Attaches an optional security cable to the computer.

(2) Power connector Connects an AC adapter.

NOTE: The security cable is designed to act as a

deterrent, but it may not prevent the computer from being mishandled or stolen.

(3) USB 3.0 port Connects optional USB 3.0 devices and provide

enhanced USB power performance.

(4) Vent Enables airflow to cool internal components.

NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

(5) Smart Card reader (select models only) Supports optional smart cards.

(6) DisplayPort Connects an optional digital display device, such as a

high-performance monitor or projector.

(7) Audio-out (headphone) jack/Audio-in

(microphone) jack

Produces sound when connected to optional powered stereo speakers, headphones, earbuds, a headset, or television audio. Also connects an optional headset microphone.

WARNING! To reduce the risk of personal injury,

adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety, and Environmental Notices.

NOTE: When a device is connected to the jack, the

computer speakers are disabled.

NOTE: Be sure that the device cable has a 4-conductor

connector that supports both audio-out (headphone) and audio-in (microphone).

Left side

Right side

NOTE: Your computer may look slightly different from the illustration in this section.

Item Component Description

(1) Media Card reader Supports the following digital card formats:

●

MultiMediaCard (MMC)

●

MMC+

●

Secure Digital (SD) Memory Card

(2) Power switch

●

SDHC

●

SDXC

●

When the computer is off, slide the switch to turn on the computer.

●

When the computer is on, slide the switch briefly to initiate Sleep.

●

When the computer is in the Suspend state, slide the switch briefly to exit Sleep.

●

When the computer is in Hibernation, slide the switch briefly to exit Hibernation.

CAUTION: Sliding and holding the power switch will

result in the loss of unsaved information.

If the computer has stopped responding and operating system shutdown procedures are ineffective, press and hold the power button for at least 5 seconds to turn off the computer.

To learn more about your power settings:

●

Select Start > Control Panel > System and Security > Power Options.

14 Chapter 2 External component identification

●

For more information, see the HP Notebook Reference Guide.

Item Component Description

(3) USB 3.0 charging port Connects an optional USB 3.0 device and provides

enhanced USB power performance. The USB 3.0 charging port can also charge select models of cell phones and MP3 players, even when the computer is off.

NOTE: A charging USB port (also referred to as a

powered USB port) allows you to charge connected USB devices. Standard USB ports will not charge all USB devices or will charge using a low current. Some USB devices require power and require you to use a powered port.

(4) RJ-45 (network) jack Connects a network cable.

(5) External monitor port Connects an external VGA monitor or projector.

Right side

Bottom

NOTE: Your computer may look slightly different from the illustration in this section.

Item Component Description

(1) Vents (2) Enables airflow to cool internal components.

NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

(2) Service cover Provides access to the hard drive bay, the WLAN module

slot, the WWAN module slot, and the memory module slots.

CAUTION: To prevent an unresponsive system, replace

the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore computer functionality, and then contact support through Help and Support.

(3) Battery lock latch Releases the battery from the computer.

(4) SIM slot Supports a wireless subscriber identity module (SIM)

(select models only). The SIM slot is located inside the battery bay.

(5) Battery bay Holds the battery.

16 Chapter 2 External component identification

Item Component Description

(6) Docking connector Connects an optional docking device.

(7) Battery release latch Releases the battery.

Bottom

3 Illustrated parts catalog

18 Chapter 3 Illustrated parts catalog

Service tag

When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag. It is necessary to remove the battery to obtain these numbers. See

on page 45 for battery removal instructions.

Battery

Item Description Function

(1) Product name This is the product name affixed to the front of

the computer.

(2) Serial number (s/n) This is an alphanumeric identifier that is unique to

each product.

(3) Part number/Product number (p/n) This number provides specific information about the

product's hardware components. The part number helps a service technician to determine what components and parts are needed.

(4) Warranty period This number describes the duration of the warranty

period for the computer.

(5) Model description This is the alphanumeric identifier used to locate

documents, drivers, and support for the computer.

Service tag

Computer major components

20 Chapter 3 Illustrated parts catalog

Item Component Spare part number

(1) Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly

spare part information, see

(2) Keyboard with backlight and pointing stick (includes keyboard cable, backlight cable, and pointing stick cable):

For use in Belgium 693363-A41

For use in Brazil 693363-201

For use in Bulgaria 693363-261

For use in Canada 693363-DB1

For use in the Czech Republic and Slovakia 693363-FL1

For use in Denmark 693363-081

For use in France 693363-051

For use in Germany 693363-041

For use in Greece 693363-151

For use in Hungary 693363-211

For use in Iceland 693363-DD1

For use in India 693363-D61

Display assembly subcomponents on page 26.

For use in Israel 693363-BB1

For use in Italy 693363-061

For use in Japan 693363-291

For use in Latin America 693363-161

For use in the Netherlands 693363-B31

For use in Norway 693363-091

For use in Northwest Africa 693363-FP1

For use in Portugal 693363-131

For use in Romania 693363-271

For use in Russia 693363-251

For use in Saudi Arabia 693363-171

For use in Slovenia 693363-BA1

For use in South Korea 693363-AD1

For use in Spain 693363-071

For use in Sweden and Finland 693363-B71

For use in Switzerland 693363-BG1

For use in Taiwan 693363-AB1

For use in Thailand 693363-281

Computer major components

Item Component Spare part number

For use in Turkey 693363-141

For use in the United Kingdom and Singapore 693363-031

For use in the United States 693363-001

Keyboard with pointing stick (includes keyboard cable and pointing stick cable):

For use in Belgium 693362-A41

For use in Brazil 693362-201

For use in Bulgaria 693362-261

For use in Canada 693362-DB1

For use in the Czech Republic and Slovakia 693362-FL1

For use in Denmark 693362-081

For use in France 693362-051

For use in Germany 693362-041

For use in Greece 693362-151

For use in Hungary 693362-211

For use in Iceland 693362-DD1

For use in India 693362-D61

For use in Israel 693362-BB1

For use in Italy 693362-061

For use in Japan 693362-291

For use in Latin America 693362-161

For use in the Netherlands 693362-B31

For use in Norway 693362-091

For use in Northwest Africa 693362-FP1

For use in Portugal 693362-131

For use in Romania 693362-271

For use in Russia 693362-251

For use in Saudi Arabia 693362-171

For use in Slovenia 693362-BA1

For use in South Korea 693362-AD1

For use in Spain 693362-071

For use in Sweden and Finland 693362-B71

For use in Switzerland 693362-BG1

22 Chapter 3 Illustrated parts catalog

Item Component Spare part number

For use in Taiwan 693362-AB1

For use in Thailand 693362-281

For use in Turkey 693362-141

For use in the United Kingdom and Singapore 693362-031

For use in the United States 693362-001

(3) Top cover (includes TouchPad):

NOTE: The top cover spare part kit includes the TouchPad but does not include a TouchPad cable. The TouchPad

cable is included in the Cable Kit, spare part number 693306-001.

For use on computer models equipped with a fingerprint reader 693317-001

For use on computer models not equipped with a fingerprint reader 694507-001

(4) Smart Card reader assembly (includes cable) 693312-001

(5) Media Card reader assembly

NOTE: The Media Card reader assembly spare part kit does not include a Media

Card reader assembly cable. The Media Card reader assembly cable is included in the Cable Kit, spare part number 693306-001.

(6) Fingerprint reader board (includes bracket and cable) 693349-001

(7) System board (includes replacement thermal material):

For use in all countries and regions except the People's Republic of China:

Equipped with Intel Dual Core i7-3667U 1.80-GHz processor (SC turbo up to 2.90-

GHz), 4.0-MB L3 cache, 17 W

Equipped with Intel Dual Core i5-3427U 1.70-GHz processor (SC turbo up to 2.70-

GHz), 3.0-MB L3 cache, 17 W

Equipped with Intel Dual Core i5-3317U 1.70-GHz processor (SC turbo up to 2.60-

GHz), 3.0-MB L3 cache, 17 W

Equipped with Intel Dual Core i3-3217U 1.80-GHz processor, 3.0-MB L3 cache,

17 W

For use only in the People's Republic of China:

Equipped with Intel Dual Core i7-3667U 1.80-GHz processor (SC turbo up to 2.90-

GHz), 4.0-MB L3 cache, 17 W

693353-001

693360-001

693358-001

693357-001

693356-001

694511-001

Equipped with Intel Dual Core i5-3427U 1.70-GHz processor (SC turbo up to 2.70-

GHz), 3.0-MB L3 cache, 17 W

Equipped with Intel Dual Core i5-3317U 1.70-GHz processor (SC turbo up to 2.60-

GHz), 3.0-MB L3 cache, 17 W

Equipped with Intel Dual Core i3-3217U 1.80-GHz processor, 3.0-MB L3 cache,

17 W

(8) Heat sink (includes replacement thermal material) 693307-001

(9) Fan (includes cable) 693308-001

694510-001

694509-001

694508-001

Computer major components

Item Component Spare part number

(10) Speakers (include cables and 4 rubber isolators) 693354-001

(11) RTC battery 651038-001

(12) Power switch board (includes cable) 693352-001

(13) Audio board

NOTE: The audio board spare part kit does not include an audio board cable. The

audio board cable is included in the Cable Kit, spare part number 693306-001.

(14) Battery (Li-ion):

6-cell, 48-Wh, 2.2-Ah 685988-001

4-cell, 30-Wh, 2.0-Ah 671604-001

(15) Base enclosure (includes battery release latch assembly, rubber feet, and service

cover release latch assembly)

Rubber Kit (not illustrated, includes base enclosure and display bezel screw covers) 693355-001

(16) Memory modules (PC3-12800, 1666-MHz, DDR3):

8-GB 693313-001

4-GB 641369-001

2-GB 652972-001

(17) WWAN module:

HP lt2523 LTE/HSPA+ Mobile Broadband Module 675793-001

HP lt2522 LTE/EV-DO Mobile Broadband Module 675791-001

693351-001

693301-001

HP un2430 EV-DO/HSPA Mobile Broadband Module 634400-001

HP hs2350 HSPA+ Mobile Broadband Module 668969-001

(18) WLAN module:

Atheros AR9462 802.11a/b/g/n 2×2 Bluetooth 4.0 Combo Adapter 676786-001

Broadcom 4313GN 802.11b/g/n 1×1 WiFi and 20702 Bluetooth 4.0

Combo Adapter

Intel Centrino Advanced-N 6235 WLAN module 670292-001

Intel Centrino Advanced-N 6205 WLAN module 631954-001

(19) Hard drive (does not include hard drive bracket, hard drive connector adapter, or screws):

750-GB, 7200-rpm, 9.5-mm 633252-001

500-GB, 7200-rpm, 9.5-mm self-encrypting drive 683801-001

500-GB, 7200-rpm, 9.5-mm 634925-001

320-GB, 7200-rpm, 9.5-mm 641672-001

Hard Drive Hardware Kit (not illustrated, includes hard drive bracket, hard drive

connector adapter, and screws)

657325-001

693350-001

24 Chapter 3 Illustrated parts catalog

Item Component Spare part number

Solid-state drive (not illustrated, does not include bracket, connector, or screws):

256-GB SATA III self-encrypting solid-state drive 693545-001

180-GB SATA III solid-state drive 693544-001

160-GB SATA II solid-state drive 694673-001

128-GB SATA III solid-state drive 693543-001

(20) Service cover 693315-001

Computer major components

Display assembly subcomponents

Item Component Spare part number

(1) Display bezel:

For use on computer models equipped with a webcam 693302-001

For use on computer models not equipped with a webcam 693303-001

(2) 11.6 in, HD, LED, AG, SVA display panel 693361-001

Display Cable Kit, includes: 693305-001

(3) Display panel cable and webcam/microphone module cable

(4) Webcam/microphone module 693318-001

Microphone module 693313-001

Antenna Kit, includes: 693299-001

(5a) WLAN antenna cables and transceivers

(5b) WWAN antenna cables and transceivers

26 Chapter 3 Illustrated parts catalog

Item Component Spare part number

Display Hinge Cover Kit, includes: 693310-001

(6a) Left and right display hinge caps

(6b) Left and right display hinge covers

(6c) Left and right display hinges

(7) Display enclosure 693300-001

(8) Display clutch cover 693311-001

Display Panel Support Kit (not illustrated, includes display enclosure with pre-

installed WLAN antenna cables and transceivers and WWAN antenna cables and transceivers)

693309-001

Display assembly subcomponents

Cable Kit

Item Component Spare part number

Cable Kit, includes: 693306-001

(1) Audio board cable

(2) Media Card reader assembly cable

(3) TouchPad cable

28 Chapter 3 Illustrated parts catalog

Mass storage devices

Item Description Spare part number

(1) Hard drive (does not include hard drive bracket, hard drive connector adapter, or screws):

750-GB, 7200-rpm, 9.5-mm 633252-001

500-GB, 7200-rpm, 9.5-mm SED 683801-001

500-GB, 7200-rpm, 9.5-mm 634925-001

320-GB, 7200-rpm, 9.5-mm 634862-001

Hard Drive Hardware Kit, includes: 693350-001

(2a) Hard drive bracket

(2b) Hard drive connector adapter

Hard drive bracket screws (not illustrated)

(3) Solid-state drive (does not include solid-state drive bracket, solid-state drive connector adapter, or screws):

256-GB SATA III self-encrypting solid-state drive 693545-001

180-GB SATA III solid-state drive 693544-001

160-GB SATA II solid-state drive 694673-001

128-GB SATA III solid-state drive 693543-001

Mass storage devices

Miscellaneous parts

Component Spare part number

AC adapter:

65-W HP Smart AC adapter (PFC, RC/V, EM, 3-wire) 693710-001

65-W HP Smart AC adapter (non-PFC, 3-wire) 693711-001

65-W HP travel AC adapter (non-PFC, 3-wire) 693716-001

Power cord (3-pin, black, 1.83-m):

For use in Argentina 490371-D01

For use in Australia 490371-011

For use in Brazil 490371-202

For use in Denmark 490371-081

For use in Europe 490371-021

For use in India 490371-D61

For use in Israel 490371-BB1

For use in Japan 490371-291

For use in North America 490371-001

For use in the People's Republic of China 490371-AA1

For use in South Africa 490371-AR1

For use in South Korea 490371-AD1

For use in Switzerland 490371-111

For use in Taiwan 490371-AB1

For use in Thailand 490371-201

For use in the United Kingdom and Singapore 490371-031

Screw Kit 693316-001

30 Chapter 3 Illustrated parts catalog

Sequential part number listing

Spare part number Description

490371-001 Power cord for use in North America (3-pin, black, 1.83-m)

490371-011 Power cord for use in Australia (3-pin, black, 1.83-m)

490371-021 Power cord for use in Europe (3-pin, black, 1.83-m)

490371-031 Power cord for use in the United Kingdom and Singapore (3-pin, black, 1.83-m)

490371-081 Power cord for use in Denmark (3-pin, black, 1.83-m)

490371-111 Power cord for use in Switzerland (3-pin, black, 1.83-m)

490371-201 Power cord for use in Thailand (3-pin, black, 1.83-m)

490371-202 Power cord for use in Brazil (3-pin, black, 1.83-m)

490371-291 Power cord for use in Japan (3-pin, black, 1.83-m)

490371-AA1 Power cord for use in the People's Republic of China (3-pin, black, 1.83-m)

490371-AB1 Power cord for use in Taiwan (3-pin, black, 1.83-m)

490371-AD1 Power cord for use in South Korea (3-pin, black, 1.83-m)

490371-AR1 Power cord for use in South Africa (3-pin, black, 1.83-m)

490371-BB1 Power cord for use in Israel (3-pin, black, 1.83-m)

490371-D01 Power cord for use in Argentina (3-pin, black, 1.83-m)

490371-D61 Power cord for use in India (3-pin, black, 1.83-m)

631954-001 Intel Centrino Advanced-N 6205 WLAN module

633252-001 750-GB, 7200-rpm, 9.5-mm hard drive (does not include hard drive bracket, hard drive connector

adapter, or screws)

NOTE: The hard drive bracket, hard drive connector adapter, and screws are included in the

Hard Drive Hardware Kit, spare part number 693350-001.

634400-001 HP un2430 EV-DO/HSPA Mobile Broadband Module

634925-001 500-GB, 7200-rpm, 9.5-mm hard drive (does not include hard drive bracket, hard drive connector

adapter, or screws)

NOTE: The hard drive bracket, hard drive connector adapter, and screws are included in the

Hard Drive Hardware Kit, spare part number 693350-001.

641369-001 4-GB memory module (PC3, 12800, 1600-MHz)

641672-001 320-GB, 7200-rpm, 9.5-mm hard drive (does not include hard drive bracket, hard drive connector

adapter, or screws)

NOTE: The hard drive bracket, hard drive connector adapter, and screws are included in the

Hard Drive Hardware Kit, spare part number 693350-001.

651038-001 RTC battery

652972-001 2-GB memory module (PC3, 12800, 1600-MHz)

Sequential part number listing

Spare part number Description

657325-001 Broadcom 4313GN 802.11b/g/n 1×1 WiFi and 20702 Bluetooth 4.0 Combo Adapter

668969-001 HP hs2350 HSPA+ Mobile Broadband Module

670034-001 8-GB memory module (PC3, 12800, 1600-MHz)

670292-001 Intel Centrino Advanced-N 6235 WLAN module

671604-001 4-cell, 30-Wh, 2.00-Ah, Li-ion battery

675791-001 HP lt2522 LTE/EV-DO Mobile Broadband Module

675793-001 HP lt2523 LTE/HSPA+ Mobile Broadband Module

676786-001 Atheros AR9462 802.11a/b/g/n 2×2 Bluetooth 4.0 Combo Adapter

683801-001 500-GB, 7200-rpm, 9.5-mm SED hard drive (does not include hard drive bracket, hard drive

connector adapter, or screws)

NOTE: The hard drive bracket, hard drive connector adapter, and screws are included in the

Hard Drive Hardware Kit, spare part number 693350-001.

685988-001 6-cell, 48-Wh, 2.20-Ah, Li-ion battery

693299-001 Antenna Kit (includes WLAN antenna cables and transceivers and WWAN antenna cables

and transceivers)

693300-001 Base enclosure (includes rubber feet, service cover release latch assembly, and battery release

latch assembly)

693301-001 Display enclosure

693302-001 Display bezel for use on computer models equipped with webcam

693303-001 Display bezel for use on computer models not equipped with webcam

693305-001 Display Cable Kit

693306-001 Cable Kit (includes audio board cable, SD Card reader board cable, and TouchPad cable)

693307-001 Heat sink (includes replacement thermal material)

693308-001 Fan (includes cable)

693309-001 Display Panel Support Kit (includes display enclosure with pre-installed WLAN antenna cables and

transceivers and WWAN antenna cables and transceivers)

693310-001 Display Hinge Cover Kit (includes left and right display hinges, left and right display hinge caps,

and left and right display hinge covers)

693311-001 Display clutch cover

693312-001 Smart Card reader assembly (includes cable)

693313-001 Microphone module

693315-001 Service cover

693316-001 Screw Kit

32 Chapter 3 Illustrated parts catalog

Spare part number Description

693317-001 Top cover for use on computer models equipped with a fingerprint reader (includes TouchPad)

NOTE: The top cover spare part kit includes the TouchPad but does not include a TouchPad

cable. The TouchPad cable is included in the Cable Kit, spare part number 693306-001.

693318-001 Webcam/microphone module

693349-001 Fingerprint reader board (includes bracket and cable)

693350-001 Hard Drive Hardware Kit (includes hard drive bracket, hard drive connector adapter, and screws)

693351-001 Audio board

693352-001 Power switch board (includes cable)

693353-001 Media Card reader assembly

NOTE: The Media Card reader assembly spare part kit does not include a Media Card reader

assembly cable. The Media Card reader assembly cable is included in the Cable Kit, spare part number 693306-001.

693354-001 Speakers (include cables and 4 rubber isolators)

693355-001 Rubber Kit (includes base enclosure and display bezel screw covers)

693356-001 System board equipped with Intel Dual Core i3-3217U 1.80-GHz processor for use in all countries

and regions except the People's Republic of China and the Ukraine (3.0-MB L3 cache, 17 W; includes replacement thermal material)

693357-001 System board equipped with Intel Dual Core i5-3317U 1.70-GHz processor (SC turbo up to 2.60-

GHz) for use in all countries and regions except the People's Republic of China and the Ukraine (3.0-MB L3 cache, 17 W; includes replacement thermal material)

693358-001 System board equipped with Intel Dual Core i5-3427U 1.70-GHz processor (SC turbo up to 2.70-

GHz) for use in all countries and regions except the People's Republic of China and the Ukraine (3.0-MB L3 cache, 17 W; includes replacement thermal material)

693360-001 System board equipped with Intel Dual Core i7-3667U 1.80-GHz processor (SC turbo up to 2.90-

GHz) for use in all countries and regions except the People's Republic of China and the Ukraine (4.0-MB L3 cache, 17 W; includes replacement thermal material)

693361-001 11.6 in, HD, LED, AG, SVA display panel

693362-001 Keyboard with pointing stick for use in the United States (includes keyboard cable and pointing

stick cable)

693362-031 Keyboard with pointing stick for use in the United Kingdom and Singapore (includes keyboard

cable and pointing stick cable)

693362-041 Keyboard with pointing stick for use in Germany (includes keyboard cable and pointing stick cable)

693362-051 Keyboard with pointing stick for use in France (includes keyboard cable and pointing stick cable)

693362-061 Keyboard with pointing stick for use in Italy (includes keyboard cable and pointing stick cable)

693362-071 Keyboard with pointing stick for use in Spain (includes keyboard cable and pointing stick cable)

693362-081 Keyboard with pointing stick for use in Denmark (includes keyboard cable and pointing stick cable)

693362-091 Keyboard with pointing stick for use in Norway (includes keyboard cable and pointing stick cable)

693362-131 Keyboard with pointing stick for use in Portugal (includes keyboard cable and pointing stick cable)

Sequential part number listing

Spare part number Description

693362-141 Keyboard with pointing stick for use in Turkey (includes keyboard cable and pointing stick cable)

693362-151 Keyboard with pointing stick for use in Greece (includes keyboard cable and pointing stick cable)

693362-161 Keyboard with pointing stick for use in Latin America (includes keyboard cable and pointing

stick cable)

693362-171 Keyboard with pointing stick for use in Saudi Arabia (includes keyboard cable and pointing

stick cable)

693362-201 Keyboard with pointing stick for use in Brazil (includes keyboard cable and pointing stick cable)

693362-211 Keyboard with pointing stick for use in Hungary (includes keyboard cable and pointing stick cable)

693362-251 Keyboard with pointing stick for use in Russia (includes keyboard cable and pointing stick cable)

693362-261 Keyboard with pointing stick for use in Bulgaria (includes keyboard cable and pointing stick cable)

693362-271 Keyboard with pointing stick for use in Romania (includes keyboard cable and pointing stick cable)

693362-281 Keyboard with pointing stick for use in Thailand (includes keyboard cable and pointing stick cable)

693362-291 Keyboard with pointing stick for use in Japan (includes keyboard cable and pointing stick cable)

693362-A41 Keyboard with pointing stick for use in Belgium (includes keyboard cable and pointing stick cable)

693362-AB1 Keyboard with pointing stick for use in Taiwan (includes keyboard cable and pointing stick cable)

693362-AD1 Keyboard with pointing stick for use in South Korea (includes keyboard cable and pointing

stick cable)

693362-B31 Keyboard with pointing stick for use in the Netherlands (includes keyboard cable and pointing

stick cable)

693362-B71 Keyboard with pointing stick for use in Sweden and Finland (includes keyboard cable and pointing

stick cable)

693362-BA1 Keyboard with pointing stick for use in Slovenia (includes keyboard cable and pointing stick cable)

693362-BB1 Keyboard with pointing stick for use in Israel (includes keyboard cable and pointing stick cable)

693362-BG1 Keyboard with pointing stick for use in Switzerland (includes keyboard cable and pointing

stick cable)

693362-D61 Keyboard with pointing stick for use in India (includes keyboard cable and pointing stick cable)

693362-DB1 Keyboard with pointing stick for use in Canada (includes keyboard cable and pointing stick cable)

693362-DD1 Keyboard with pointing stick for use in Iceland (includes keyboard cable and pointing stick cable)

693362-FL1 Keyboard with pointing stick for use in the Czech Republic and Slovakia (includes keyboard cable

and pointing stick cable)

693362-FP1 Keyboard with pointing stick for use in Northwest Africa (includes keyboard cable and pointing

stick cable)

693363-001 Keyboard with backlight and pointing stick for use in the United States (includes keyboard cable

and pointing stick cable)

693363-031 Keyboard with backlight and pointing stick for use in the United Kingdom and Singapore (includes

keyboard cable and pointing stick cable)

34 Chapter 3 Illustrated parts catalog

Spare part number Description

693363-041 Keyboard with backlight and pointing stick for use in Germany (includes keyboard cable, backlight

cable, and pointing stick cable)

693363-051 Keyboard with backlight and pointing stick for use in France (includes keyboard cable, backlight

cable, and pointing stick cable)

693363-061 Keyboard with backlight and pointing stick for use in Italy (includes keyboard cable, backlight

cable, and pointing stick cable)

693363-071 Keyboard with backlight and pointing stick for use in Spain (includes keyboard cable, backlight

cable, and pointing stick cable)

693363-081 Keyboard with backlight and pointing stick for use in Denmark (includes keyboard cable, backlight

cable, and pointing stick cable)

693363-091 Keyboard with backlight and pointing stick for use in Norway (includes keyboard cable, backlight

cable, and pointing stick cable)

693363-131 Keyboard with backlight and pointing stick for use in Portugal (includes keyboard cable, backlight

cable, and pointing stick cable)

693363-141 Keyboard with backlight and pointing stick for use in Turkey (includes keyboard cable, backlight

cable, and pointing stick cable)

693363-151 Keyboard with backlight and pointing stick for use in Greece (includes keyboard cable, backlight

cable, and pointing stick cable)

693363-161 Keyboard with backlight and pointing stick for use in Latin America (includes keyboard cable,

backlight cable, and pointing stick cable)

693363-171 Keyboard with backlight and pointing stick for use in Saudi Arabia (includes keyboard cable,

backlight cable, and pointing stick cable)

693363-201 Keyboard with backlight and pointing stick for use in Brazil (includes keyboard cable, backlight

cable, and pointing stick cable)

693363-211 Keyboard with backlight and pointing stick for use in Hungary (includes keyboard cable, backlight

cable, and pointing stick cable)

693363-251 Keyboard with backlight and pointing stick for use in Russia (includes keyboard cable, backlight

cable, and pointing stick cable)

693363-261 Keyboard with backlight and pointing stick for use in Bulgaria (includes keyboard cable, backlight

cable, and pointing stick cable)

693363-271 Keyboard with backlight and pointing stick for use in Romania (includes keyboard cable, backlight

cable, and pointing stick cable)

693363-281 Keyboard with backlight and pointing stick for use in Thailand (includes keyboard cable, backlight

cable, and pointing stick cable)

693363-291 Keyboard with backlight and pointing stick for use in Japan (includes keyboard cable, backlight

cable, and pointing stick cable)

693363-A41 Keyboard with backlight and pointing stick for use in Belgium (includes keyboard cable, backlight

cable, and pointing stick cable)

693363-AB1 Keyboard with backlight and pointing stick for use in Taiwan (includes keyboard cable, backlight

cable, and pointing stick cable)

Sequential part number listing

Spare part number Description

693363-AD1 Keyboard with backlight and pointing stick for use in South Korea (includes keyboard cable,

backlight cable, and pointing stick cable)

693363-B31 Keyboard with backlight and pointing stick for use in the Netherlands (includes keyboard cable,

backlight cable, and pointing stick cable)

693363-B71 Keyboard with backlight and pointing stick for use in Sweden and Finland (includes keyboard

cable, backlight cable, and pointing stick cable)

693363-BA1 Keyboard with backlight and pointing stick for use in Slovenia (includes keyboard cable, backlight

cable, and pointing stick cable)

693363-BB1 Keyboard with backlight and pointing stick for use in Israel (includes keyboard cable, backlight

cable, and pointing stick cable)

693363-BG1 Keyboard with backlight and pointing stick for use in Switzerland (includes keyboard cable,

backlight cable, and pointing stick cable)

693363-D61 Keyboard with backlight and pointing stick for use in India (includes keyboard cable, backlight

cable, and pointing stick cable)

693363-DB1 Keyboard with backlight and pointing stick for use in Canada (includes keyboard cable, backlight

cable, and pointing stick cable)

693363-DD1 Keyboard with backlight and pointing stick for use in Iceland (includes keyboard cable, backlight

cable, and pointing stick cable)

693363-FL1 Keyboard with backlight and pointing stick for use in the Czech Republic and Slovakia (includes

keyboard cable, backlight cable, and pointing stick cable)

693363-FP1 Keyboard with backlight and pointing stick for use in Northwest Africa (includes keyboard cable,

backlight cable, and pointing stick cable)

693543-001 128-GB SATA III solid-state drive

693544-001 180-GB SATA III solid-state drive

693545-001 256-GB SATA III self-encrypting solid-state drive

693710-001 65-W HP Smart AC adapter (RC/V, EM, 3-wire)

693711-001 65-W HP Smart AC adapter (non-PFC, 3-wire)

693716-001 65-W HP travel AC adapter (non-PFC, 3-wire)

694507-001 Top cover for use on computer models not equipped with a fingerprint reader (includes TouchPad)

NOTE: The top cover spare part kit includes the TouchPad but does not include a TouchPad

cable. The TouchPad cable is included in the Cable Kit, spare part number 693306-001.

694508-001 System board equipped with Intel Dual Core i3-3217U 1.80-GHz processor for use only in the

People's Republic of China (3.0-MB L3 cache, 17 W; includes replacement thermal material)

694509-001 System board equipped with Intel Dual Core i5-3317U 1.70-GHz processor (SC turbo up to 2.60-

GHz) for use only in the People's Republic of China (3.0-MB L3 cache, 17 W; includes replacement thermal material)

694510-001 System board equipped with Intel Dual Core i5-3427U 1.70-GHz processor (SC turbo up to 2.70-

GHz) for use only in the People's Republic of China (3.0-MB L3 cache, 17 W; includes replacement thermal material)

36 Chapter 3 Illustrated parts catalog

Spare part number Description

694511-001 System board equipped with Intel Dual Core i7-3667U 1.80-GHz processor (SC turbo up to 2.90-

GHz) for use only in the People's Republic of China (4.0-MB L3 cache, 17 W; includes replacement thermal material)

694512-001 Processor bracket

694673-001 160-GB SATA II solid-state drive

Sequential part number listing

4 Removal and replacement

procedures

Preliminary replacement requirements

Tools required

You will need the following tools to complete the removal and replacement procedures:

●

Flat-bladed screw driver

●

Magnetic screw driver

●

Phillips P0 and P1 screw drivers

Service considerations

The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

NOTE: As you remove each subassembly from the computer, place the subassembly (and all

accompanying screws) away from the work area to prevent damage.

Plastic parts

CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use

care when handling the plastic parts. Apply pressure only at the points designated in the maintenance instructions.

Cables and connectors

CAUTION: When servicing the computer, be sure that cables are placed in their proper locations

during the reassembly process. Improper cable placement can damage the computer.

Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables tear easily.

38 Chapter 4 Removal and replacement procedures

Drive handling

CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the

computer, damage to a drive, or loss of information, observe these precautions:

Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid touching the connector.

Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and be sure that the optical drive tray is closed.

Handle drives on surfaces covered with at least one inch of shock-proof foam.

Avoid dropping drives from any height onto any surface.

After removing a hard drive, an optical drive, or a diskette drive, place it in a static-proof bag.

Avoid exposing an internal hard drive to products that have magnetic fields, such as monitors or speakers.

Avoid exposing a drive to temperature extremes or liquids.

If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective packaging and label the package “FRAGILE.”

Grounding guidelines

Electrostatic discharge damage

Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions.

A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.

An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its life expectancy.

Preliminary replacement requirements

CAUTION: To prevent damage to the computer when you are removing or installing internal

components, observe these precautions:

Keep components in their electrostatic-safe containers until you are ready to install them.

Before touching an electronic component, discharge static electricity by using the guidelines described in this section.

Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.

If you remove a component, place it in an electrostatic-safe container.

The following table shows how humidity affects the electrostatic voltage levels generated by different activities.

CAUTION: A product can be degraded by as little as 700 V.

Typical electrostatic voltage levels

Relative humidity

Event 10% 40% 55%

Walking across carpet 35,000 V 15,000 V 7,500 V

Walking across vinyl floor 12,000 V 5,000 V 3,000 V

Motions of bench worker 6,000 V 800 V 400 V

Removing DIPS from plastic tube 2,000 V 700 V 400 V

Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V

Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V

Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V

Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V

40 Chapter 4 Removal and replacement procedures

Packaging and transporting guidelines

Follow these grounding guidelines when packaging and transporting equipment:

●

To avoid hand contact, transport products in static-safe tubes, bags, or boxes.

●

Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.

●

Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

●

Place items on a grounded surface before removing items from their containers.

●

Always be properly grounded when touching a component or assembly.

●

Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.

●

Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging. When grounding is not possible, use an ionizer to dissipate electric charges.

Workstation guidelines

Follow these grounding workstation guidelines:

●

Cover the workstation with approved static-shielding material.

●

Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment.

●

Use conductive field service tools, such as cutters, screw drivers, and vacuums.

●

When fixtures must directly contact dissipative surfaces, use fixtures made only of staticsafe materials.

●

Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids and Styrofoam.

●

Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these items only at static-free workstations.

●

Avoid contact with pins, leads, or circuitry.

●

Turn off power and input signals before inserting or removing connectors or test equipment.

Preliminary replacement requirements

Equipment guidelines

Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.

●

When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap.

●

When standing, use foot straps and a grounded floor mat. Foot straps (heel, toe, or boot straps) can be used at standing workstations and are compatible with most types of shoes or boots. On conductive floors or dissipative floor mats, use foot straps on both feet with a minimum of one megohm resistance between the operator and ground. To be effective, the conductive must be worn in contact with the skin.

The following grounding equipment is recommended to prevent electrostatic damage:

●

Antistatic tape

●

Antistatic smocks, aprons, and sleeve protectors

●

Conductive bins and other assembly or soldering aids

●

Nonconductive foam

●

Conductive tabletop workstations with ground cords of one megohm resistance

●

Static-dissipative tables or floor mats with hard ties to the ground

●

Field service kits

●

Static awareness labels

●

Material-handling packages

●

Nonconductive plastic bags, tubes, or boxes

●

Metal tote boxes

●

Electrostatic voltage levels and protective materials

The following table lists the shielding protection provided by antistatic bags and floor mats.

Material Use Voltage protection level

Antistatic plastics Bags 1,500 V

Carbon-loaded plastic Floor mats 7,500 V

Metallized laminate Floor mats 5,000 V

42 Chapter 4 Removal and replacement procedures

Component replacement procedures

This chapter provides removal and replacement procedures.

There are as many as 61 screws that must be removed, replaced, and/or loosened when servicing the computer. Make special note of each screw size and location during removal and replacement.

Service tag

When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag. It is necessary to remove the battery to obtain these numbers. See

on page 45 for battery removal instructions.

Battery

Item Component Description

(1) Product name This is the product name affixed to the front of

the computer.

(2) Serial number (s/n) This is an alphanumeric identifier that is unique to

each product.

(3) Part number/Product number (p/n) This number provides specific information about the

product’s hardware components. The part number helps a service technician determine what components and parts are needed.

Component replacement procedures

Item Component Description

(4) Warranty period This number describes the duration of the warranty

(5) Model description This is the alphanumeric identifier used to locate

Computer feet

The computer feet are adhesive-backed rubber pads. There are four rectangular rubber feet that attach to the base enclosure in the locations illustrated below.

The feet are included in the Rubber Kit, spare part number 693355-001.

period for the computer.

documents, drivers, and support for the computer.

44 Chapter 4 Removal and replacement procedures

Battery

Description Spare part number

6-cell, 48-Wh, 2.2-Ah 685988-001

4-cell, 30-Wh, 2.0-Ah 671604-001

Before disassembling the computer, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

Remove the battery:

1. Position the computer upside-down on a flat surface, with the battery bay toward you.

Slide the battery lock latch (1), and then slide the battery release latch (2) to release the battery.

3. Remove the battery (3) from the computer.

Install the battery by inserting it into the battery bay until you hear a click. The battery lock latch and the battery release latch automatically reset when the battery is installed.

Component replacement procedures

SIM

NOTE: This section applies only to computer models with WWAN capability.

NOTE: If there is a SIM inserted in the SIM slot, it must be removed before disassembling the

computer. Be sure that the SIM is reinserted in the SIM slot after reassembling the computer.

Before removing the SIM, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the battery (see

Remove the SIM:

1. Press in on the SIM (1). (The SIM partially ejects from the SIM slot.)

2. Remove the SIM (2) from the SIM slot.

Battery on page 45).

Reverse this procedure to install the SIM.

46 Chapter 4 Removal and replacement procedures

Service cover

Description Spare part number

Service cover 693315-001

Before removing the service cover, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

Remove the battery (see

Remove the service cover:

1. Loosen the two Phillips PM2.0×5.5 screws (1) that secure the service cover to the computer.

2. Slide the service cover (2) forward to disengage the cover from the computer.

3. Remove the service cover (3) by lifting it straight up and away from the computer.

Battery on page 45).

Reverse the removal procedures to install the service cover.

Component replacement procedures

Hard drive

NOTE: The hard drive spare part kit does not include the hard drive bracket, hard drive connector

adapter, or screws.

Description Spare part number

750-GB, 7200-rpm, 9.5-mm 633252-001

500-GB, 7200-rpm, 9.5-mm SED 683801-001

500-GB, 7200-rpm, 9.5-mm 634925-001

320-GB, 7200-rpm, 9.5-mm 641672-001

Hard Drive Hardware Kit (includes the hard drive bracket, hard drive connector adapter, and screws)

693350-001

Before removing the hard drive, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the battery (see

Remove the service cover (see

Battery on page 45).

Service cover on page 47).

Remove the hard drive:

1. Loosen the four Phillips PM2.0×5.5 screws (1) that secure the hard drive to the computer.

48 Chapter 4 Removal and replacement procedures

Use the hard drive tab (2) to disconnect the hard drive from the system board and remove the hard drive from the computer.

3. If it is necessary to disassemble the hard drive, perform the following steps:

a. Position the hard drive with the connector toward you.

b. Disconnect the hard drive connector adapter (1) from the hard drive.

c. Remove the four Phillips PM2.9×4.1 screws (2) that secure the hard drive bracket to the

hard drive.

d. Lift the left side of the hard drive bracket (3) until it rests at an angle.

e. Remove the hard drive bracket (4) from the hard drive.

The hard drive bracket, hard drive connector adapter, and screws are available in the Hard Drive Hardware Kit, spare part number 693350-001.

Component replacement procedures

Reverse this procedure to reassemble and install the hard drive.

Fingerprint reader board

Description Spare part number

Fingerprint reader board (includes bracket and cable) 693349-001

Before removing the fingerprint reader board, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

Disconnect all external devices from the computer.

4. Remove the battery (see

5. Remove the service cover (see

6. Remove the hard drive (see

Battery on page 45).

Service cover on page 47).

Hard drive on page 48).

Remove the fingerprint reader board:

1. Release the zero insertion force (ZIF) connector to which the fingerprint reader board cable is

attached, and then disconnect the fingerprint reader board cable (1) from the SD Card reader board.

Remove the Phillips PM2.0×2.0 screw (2) that secures the fingerprint reader board bracket to the top cover.

50 Chapter 4 Removal and replacement procedures

Lift the rear edge of the fingerprint reader board bracket (3), and then remove the bracket.

Remove the fingerprint reader board and cable (4).

Reverse this procedure to install the fingerprint reader board.

WLAN module

Description Spare part number

Atheros AR9462 802.11a/b/g/n 2×2 Bluetooth 4.0 Combo Adapter 676786-001

Broadcom 4313GN 802.11b/g/n 1×1 WiFi and 20702 Bluetooth 4.0 Combo Adapter 657325-001

Intel Centrino Advanced-N 6235 WLAN module 670292-001

Intel Centrino Advanced-N 6205 WLAN module 631954-001

CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless

module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore device functionality, and then contact technical support.

Before removing the WLAN module, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

Component replacement procedures

Remove the battery (see

Battery on page 45).

5. Remove the service cover (see

Service cover on page 47).

Remove the WLAN module:

1. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module.

NOTE: The WLAN antenna cable labeled “1” connects to the WLAN module “Main” terminal

labeled “1”. The WLAN antenna cable labeled “2” connects to the WLAN module “Aux” terminal labeled “2”. If the computer is equipped with an 802.11a/b/g/n WLAN module, the yellow WLAN antenna cable connects to the middle terminal on the WLAN module.

2. Remove the Phillips PM2.0×3.0 screw (2) that secures the WLAN module to the base enclosure.

(The WLAN module tilts up.)

3. Remove the WLAN module (3) by pulling the module away from the slot at an angle.

NOTE: If the WLAN antenna cables are not connected to the terminals on the WLAN module, the

protective sleeves must be installed on the antenna connectors, as shown in the following illustration.

52 Chapter 4 Removal and replacement procedures

Reverse this procedure to install the WLAN module.

WWAN module

NOTE: The WWAN module and the WLAN module are not interchangeable.

Description Spare part number

HP lt2523 LTE/HSPA+ Mobile Broadband Module 675793-001

HP lt2522 LTE/EV-DO Mobile Broadband Module 675791-001

HP un2430 EV-DO/HSPA Mobile Broadband Module 634400-001

HP hs2350 HSPA+ Mobile Broadband Module 668969-001

Before removing the WWAN module, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the battery (see

5. Remove the service cover (see

Battery on page 45).

Service cover on page 47).

Remove the WWAN module:

1. Disconnect the WWAN antenna cables (1) from the terminals on the WWAN module.

NOTE: The red WWAN antenna cable is connected to the WWAN module “Main” terminal.

The blue WWAN antenna cable is connected to the WWAN module “Aux” terminal.

2. Remove the Phillips PM2.0×3.0 screw (2) that secures the WWAN module to the base enclosure.

(The WWAN module tilts up.)

Component replacement procedures

Remove the WWAN module (3) by pulling the module away from the slot at an angle.

NOTE: If the WWAN antenna cables are not connected to the terminals on the WWAN module, the

protective sleeves must be installed on the antenna connectors, as shown in the following illustration.

Reverse this procedure to install the WWAN module.

54 Chapter 4 Removal and replacement procedures

Memory module

NOTE: Primary and expansion memory is installed in a stacked configuration in the bottom of

the computer.

Description Spare part number

8-GB memory module (PC3, 12800, 1600-MHz) 670034-001

4-GB memory module (PC3, 12800, 1600-MHz) 641369-001

2-GB memory module (PC3, 12800, 1600-MHz) 652972-001

Update BIOS before adding memory modules

Before adding new memory, make sure you update the computer to the latest BIOS.

CAUTION: Failure to update the computer to the latest BIOS prior to installing new memory may

result in various system problems.

To update BIOS:

1. Navigate to

www.hp.com.

2. Click Support & Drivers > click Drivers & Software.

3. In the Enter a product name/number box, type the computer model information, and then

click Search.

Click the link for the computer model.

5. Select the operating system, and then click Next.

6. Under Step 2: Select a Download, click the BIOS link.

7. Click the link for the most recent BIOS.

8. Click the Download button, and then follow the on-screen instructions.

Before removing a memory module, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the battery (see

5. Remove the service cover (see

Battery on page 45).

Service cover on page 47).

Remove the memory module:

1. Spread the retaining tabs (1) on each side of the memory module slot to release the memory

module. (The edge of the module opposite the slot rises away from the computer.)

Component replacement procedures

Remove the memory module (2) by pulling the module away from the slot at an angle.

NOTE: The computer uses two memory slots. The top slot houses the expansion memory module.

The bottom slot houses the primary memory module.

Reverse this procedure to install a memory module.

56 Chapter 4 Removal and replacement procedures

Fan

Description Spare part number

Fan (includes cable) 693308-001

Before removing the fan, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

Remove the battery (see

Battery on page 45).

5. Remove the service cover (see

Service cover on page 47).

Remove the fan:

1. Disconnect the fan cable (1) from the system board.

2. Remove the two Phillips PM2.0×3.4 screws (2) that secure the fan to the top cover.

3. Lift the left side of the fan (3) until it rests at an angle, and then remove the fan.

Reverse this procedure to install the fan.

Component replacement procedures

Keyboard

For use in country/region Spare part

number

Keyboard with backlight and pointing stick (includes keyboard cable, backlight cable, and pointing stick cable):

For use in Belgium 693363-A41 For use in Norway 693363-091

For use in Brazil 693363-201 For use in Northwest Africa 693363-FP1

For use in Bulgaria 693363-261 For use in Portugal 693363-131

For use in Canada 693363-DB1 For use in Romania 693363-271

For use in the Czech Republic and Slovakia

For use in Denmark 693363-081 For use in Saudi Arabia 693363-171

For use in France 693363-051 For use in Slovenia 693363-BA1

For use in Germany 693363-041 For use in South Korea 693363-AD1

For use in Greece 693363-151 For use in Spain 693363-071

For use in Hungary 693363-211 For use in Sweden and Finland 693363-B71

For use in Iceland 693363-DD1 For use in Switzerland 693363-BG1

For use in India 693363-D61 For use in Taiwan 693363-AB1

693363-FL1 For use in Russia 693363-251

For use in country/region Spare part

number

For use in the Netherlands 693363-B31

For use in Israel 693363-BB1 For use in Thailand 693363-281

For use in Italy 693363-061 For use in Turkey 693363-141

For use in Japan 693363-291 For use in the United Kingdom

and Singapore

For use in Latin America 693363-161 For use in the United States 693363-001

Keyboard with pointing stick (includes keyboard cable and pointing stick cable):

For use in Belgium 693362-A41 For use in Norway 693362-091

For use in Brazil 693362-201 For use in Northwest Africa 693362-FP1

For use in Bulgaria 693362-261 For use in Portugal 693362-131

For use in Canada 693362-DB1 For use in Romania 693362-271

For use in the Czech Republic and Slovakia

For use in Denmark 693362-081 For use in Saudi Arabia 693362-171

For use in France 693362-051 For use in Slovenia 693362-BA1

For use in Germany 693362-041 For use in South Korea 693362-AD1

For use in Greece 693362-151 For use in Spain 693362-071

693362-FL1 For use in Russia 693362-251

For use in the Netherlands 693362-B31

693363-031

58 Chapter 4 Removal and replacement procedures

For use in country/region Spare part

number

For use in Hungary 693362-211 For use in Sweden and Finland 693362-B71

For use in Iceland 693362-DD1 For use in Switzerland 693362-BG1

For use in India 693362-D61 For use in Taiwan 693362-AB1

For use in Israel 693362-BB1 For use in Thailand 693362-281

For use in Italy 693362-061 For use in Turkey 693362-141

For use in country/region Spare part

number

For use in Japan 693362-291 For use in the United Kingdom

and Singapore

For use in Latin America 693362-161 For use in the United States 693362-001

693362-031

Before removing the keyboard, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the battery (see

5. Remove the service cover (see

Battery on page 45).

Service cover on page 47).

Remove the keyboard:

1. Loosen the four Phillips captive screws that secure the keyboard to the computer.

2. Rest and secure the computer on its left side.

Component replacement procedures

Partially open the computer.

4. Insert a screw driver or similar thin tool into the keyboard release opening in the battery bay, and

then press on the back of the keyboard until the keyboard disengages from the computer.

5. Turn the computer right-side up with the front toward you.

6. Open the computer.

Lift the rear edge of the keyboard (1) until the keyboard rests at an angle.

Slide the keyboard (2) toward the display until the tabs on the front edge of the keyboard disengage from the slots in the top cover.

60 Chapter 4 Removal and replacement procedures

Swing the top edge of the keyboard up and forward (3) until it rests upside down on the palm rest.

NOTE: The keyboard backlight cable is present on select models only.

10. Release the ZIF connector (1) to which the keyboard backlight cable is attached, and then

disconnect the keyboard backlight cable (2) from the system board.

11. Release the ZIF connector (3) to which the keyboard cable is attached, and then disconnect the

keyboard cable (4) from the system board.

Component replacement procedures

12.

Release the ZIF connector (5) to which the pointing stick cable is attached, and then disconnect the pointing stick cable (6) from the system board.

13. Remove the keyboard.

Reverse this procedure to install the keyboard.

62 Chapter 4 Removal and replacement procedures

Base enclosure

Description Spare part number

Base enclosure (includes battery release latch assembly, rubber feet, and service cover release latch assembly)

693301-001

Before removing the base enclosure, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the battery (see

a. Service cover (see

b. Hard drive (see

c. WLAN module (see

d. WWAN module (see

e. Keyboard (see

Battery on page 45), and then remove the following components:

Service cover on page 47)

Hard drive on page 48)

WLAN module on page 51)

WWAN module on page 53)

Keyboard on page 58)

NOTE: When replacing the base enclosure, be sure to remove the following components from the

defective base enclosure and install them on the replacement base enclosure:

●

Audio board (see

●

Speakers (see

●

Power switch board (see

Audio board on page 67)

Speakers on page 68)

Power switch board on page 70)

Remove the base enclosure:

1. Close the computer.

2. Turn the computer upside down, with the front toward you.

Component replacement procedures

Disconnect the following cables from the system board:

(1) Display panel cable

(2) Power switch board cable

(3) Speaker cable

(4) Audio board cable

4. Release the display panel cable and wireless antenna cables (1) from the clips (2) and routing

channels built into the base enclosure.

64 Chapter 4 Removal and replacement procedures

Remove the two rubber screw covers (1) and (2) in the rear corners of the base enclosure.

The rubber screw covers are included in the Rubber Kit, spare part number 693355-001.

NOTE: The rubber screw covers are different sizes. The longer rubber screw cover (2) should be

installed in the rear/right corner.

6. Remove the ten Torx TM2.0×5.6 screws (3) that secure the base enclosure to the computer.

7. Remove the two Torx TM2.0×3.7 screws from the docking station alignment guide holes that

secure the base enclosure to the computer.

8. Position the computer with the front toward you.

Component replacement procedures

Disengage the base enclosure (1) from the top cover, making sure to guide the left-side wireless antenna cables (2) through the base enclosure left-side opening (3) and the right-side wireless antenna cables (4) through the base enclosure right-side opening (5).

10. Remove the base enclosure

Reverse this procedure to install the base enclosure.

66 Chapter 4 Removal and replacement procedures

Audio board

NOTE: The audio board spare part kit does not include an audio board cable. The audio board

cable is included in the Cable Kit, spare part number 693306-001.

Description Spare part number

Audio board 693351-001

Before removing the audio board, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the battery (see

a. Service cover (see

b. Hard drive (see

c. WLAN module (see

d. WWAN module (see

e. Keyboard (see

Base enclosure (see

Battery on page 45), and then remove the following components:

Service cover on page 47)

Hard drive on page 48)

WLAN module on page 51)

WWAN module on page 53)

Keyboard on page 58)

Base enclosure on page 63)

Remove the audio board:

1. Turn the base enclosure right side up, with the front toward you.

2. Remove the Phillips PM2.0×3.7 screw (1) that secures the audio board to the base enclosure.

3. Lift the right side of the audio board (2) until it rests at an angle.

Component replacement procedures

Remove the audio board (3) and cable.

Reverse this procedure to install the audio board.

Speakers

Description Spare part number

Speakers (include cables and 4 rubber isolators) 655792-001

Before removing the speakers, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the battery (see

computer on, and then shut it down through the operating system.

Battery on page 45), and then remove the following components:

a. Service cover (see

b. Hard drive (see

c. WLAN module (see

d. WWAN module (see

Service cover on page 47)

Hard drive on page 48)

WLAN module on page 51)

WWAN module on page 53)

Keyboard (see

f. Base enclosure (see

Keyboard on page 58)

Base enclosure on page 63)

68 Chapter 4 Removal and replacement procedures

Remove the speakers:

1. Turn the base enclosure right side up, with the front toward you.

Release the speaker cable (1) from the clips built into the base enclosure.

3. Remove the four Phillips PM2.5×5.9 screws (2) that secure the speakers to the base enclosure.

4. Remove the speakers (3).

NOTE: The speakers include four rubber isolators that are installed in the screw holes (4). These

isolators are crucial to the performance of the speakers.

Reverse this procedure to install the speakers.

Component replacement procedures

Power switch board

Description Spare part number

Power switch board (includes cable) 693352-001

Before removing the power switch board, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

Remove the battery (see

Battery on page 45), and then remove the following components:

a. Service cover (see

b. Hard drive (see

c. WLAN module (see

d. WWAN module (see

e. Keyboard (see

f. Base enclosure (see

Service cover on page 47)

Hard drive on page 48)

WLAN module on page 51)

WWAN module on page 53)

Keyboard on page 58)

Base enclosure on page 63)

Remove the power switch board:

1. Turn the base enclosure right side up, with the front toward you.

Remove the Phillips PM2.0×3.4 screw (1) that secures the power switch board to the base enclosure.

70 Chapter 4 Removal and replacement procedures

Remove the power switch board (2).

Reverse this procedure to install the power switch board.

Media Card reader assembly

NOTE: The Media Card reader assembly spare part kit does not include a Media Card reader

assembly cable. The Media Card reader assembly cable is included in the Cable Kit, spare part number 693306-001.

Description Spare part number

Media Card reader assembly 693353-001

Before removing the Media Card reader assembly, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the battery (see

a. Service cover (see

b. Hard drive (see

WLAN module (see

Battery on page 45), and then remove the following components:

Service cover on page 47)

Hard drive on page 48)

WLAN module on page 51)

WWAN module (see

WWAN module on page 53)

Component replacement procedures

Keyboard (see

Keyboard on page 58)

f. Base enclosure (see

Base enclosure on page 63)

Remove the Media Card reader assembly:

1. Release the ZIF connector to which the fingerprint reader board cable is attached, and then

disconnect the fingerprint reader board cable (1) from the Media Card reader assembly.

2. Remove the two Phillips PM2.0×3.4 screws (1) that secure the Media Card reader assembly to

the top cover.

3. Lift the front edge of the Media Card reader assembly (1), and then swing the assembly (2) up

and to the left.

72 Chapter 4 Removal and replacement procedures

Release the ZIF connector to which the Media Card reader assembly cable is attached, and then disconnect the Media Card reader assembly cable (3) from the Media Card reader assembly.

5. Remove the Media Card reader assembly.

Reverse this procedure to install the Media Card reader assembly.

RTC battery

Description Spare part number

RTC battery 651038-001

Before removing the RTC battery, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the battery (see

b. Hard drive (see

c. WLAN module (see

Service cover (see

Hard drive on page 48)

Battery on page 45), and then remove the following components:

Service cover on page 47)

WLAN module on page 51)

d. WWAN module (see

WWAN module on page 53)

Component replacement procedures

Keyboard (see

Keyboard on page 58)

f. Base enclosure (see

Base enclosure on page 63)

Remove the RTC battery:

▲

Use a thin, non-conductive tool (1) to remove the RTC battery (2) from the socket on the system board.

Reverse this procedure to install the RTC battery. When installing the RTC battery, make sure the “+” sign faces up.

74 Chapter 4 Removal and replacement procedures

System board

NOTE: The system board spare part kit includes replacement thermal material.

Description Spare part number

For use in all countries and regions except the People's Republic of China:

Equipped with Intel Dual Core i7-3667U 1.80-GHz processor (SC turbo up to 2.90-GHz), 4.0-MB L3 cache, 17 W

Equipped with Intel Dual Core i5-3427U 1.70-GHz processor (SC turbo up to 2.70-GHz), 3.0-MB L3 cache, 17 W

Equipped with Intel Dual Core i5-3317U 1.70-GHz processor (SC turbo up to 2.60-GHz), 3.0-MB L3 cache, 17 W

Equipped with Intel Dual Core i3-3217U 1.80-GHz processor, 3.0-MB L3 cache, 17 W 693356-001

For use only in the People's Republic of China:

Equipped with Intel Dual Core i7-3667U 1.80-GHz processor (SC turbo up to 2.90-GHz), 4.0-MB L3 cache, 17 W

Equipped with Intel Dual Core i5-3427U 1.70-GHz processor (SC turbo up to 2.70-GHz), 3.0-MB L3 cache, 17 W

Equipped with Intel Dual Core i5-3317U 1.70-GHz processor (SC turbo up to 2.60-GHz), 3.0-MB L3 cache, 17 W

Equipped with Intel Dual Core i3-3217U 1.80-GHz processor, 3.0-MB L3 cache, 17 W 694508-001

693360-001

693358-001

693357-001

694511-001

694510-001

694509-001

Before removing the system board, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the battery (see

a. Service cover (see

b. Hard drive (see

c. WLAN module (see

WWAN module (see

Fan (see

Fan on page 57)

f. Keyboard (see

g. Base enclosure (see

Battery on page 45), and then remove the following components:

Service cover on page 47)

Hard drive on page 48)

WLAN module on page 51)

WWAN module on page 53)

Keyboard on page 58)

Base enclosure on page 63)

Component replacement procedures

NOTE: When replacing the system board, be sure that the following components are removed from

the defective system board and installed on the replacement system board:

●

SIM (see

●

Memory module (see

●

RTC battery (see

●

Heat sink (see

Remove the system board:

1. Remove the two Phillips PM2.0×3.4 screws (1) that secure the system board to the top cover.

2. Lift the rear edge of the system board (2) and swing it up and forward until it rests upside down in

front of the computer.

SIM on page 46)

Memory module on page 55)

RTC battery on page 73)

Heat sink on page 77)

3. Release the ZIF connector to which the TouchPad cable is connected, and then disconnect the

TouchPad cable (1) from the system board.

76 Chapter 4 Removal and replacement procedures

Release the ZIF connector to which the Smart Card reader board cable is connected, and then disconnect the Smart Card reader board cable (2) from the system board.

Remove the system board.

Reverse this procedure to install the system board.

Heat sink

Description Spare part number

Heat sink (includes replacement thermal material) 693307-001

Before removing the heat sink, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the battery (see

computer on, and then shut it down through the operating system.

Battery on page 45), and then remove the following components:

a. Service cover (see

Hard drive (see

c. WLAN module (see

d. WWAN module (see

Service cover on page 47)

Hard drive on page 48)

WLAN module on page 51)

WWAN module on page 53)

e. Fan (see

Fan on page 57)

f. Keyboard (see

Keyboard on page 58)

Component replacement procedures

Base enclosure (see

Base enclosure on page 63)

h. System board (see

System board on page 75)

Remove the heat sink:

1. Following the 1, 2, 3, 4 sequence stamped into the heat sink, loosen the four captive Philllips

screws (1) that secure the heat sink to the system board.

2. Remove the heat sink (2).

NOTE: Due to the adhesive quality of the thermal material located between the heat sink and

the system board components, it may be necessary to move the heat sink from side to side to detach it.

NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and

the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits. Thermal paste is used on the processor (1) and the heat sink section (2) that services it.

78 Chapter 4 Removal and replacement procedures

Reverse this procedure to install the heat sink.

Smart Card reader assembly

Description Spare part number

Smart Card reader assembly (includes cable) 693312-001

Before removing the Smart Card reader assembly, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the battery (see

a. Service cover (see

b. Hard drive (see

c. WLAN module (see

d. WWAN module (see

e. Fan (see

Fan on page 57)

f. Keyboard (see

g. Base enclosure (see

h. System board (see

Battery on page 45), and then remove the following components:

Service cover on page 47)

Hard drive on page 48)

WLAN module on page 51)

WWAN module on page 53)

Keyboard on page 58)

Base enclosure on page 63)

System board on page 75)

Remove the Smart Card reader assembly:

1. Remove the two Phillips PM2.0×3.4 screws (1) that secure the Smart Card reader assembly to the

top cover.

2. Slide the Smart Card reader assembly (2) to the left to release it from the clips built into the

top cover.

Component replacement procedures

Remove the Smart Card reader assembly (3).

Reverse this procedure to install the Smart Card reader assembly.

Top cover

NOTE: The top cover spare part kit includes the TouchPad. The TouchPad cable is included in the

Cable Kit, spare part number 693306-001.

Description Spare part number

For use on computer models equipped with a fingerprint reader 693317-001

For use on computer models not equipped with a fingerprint reader 694507-001

NOTE: The display assembly is spared at the subcomponent level only. For more display assembly

spare part information, see the individual removal subsections.

Before removing the display assembly, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the battery (see

computer on, and then shut it down through the operating system.

Battery on page 45), and then remove the following components:

a. Service cover (see

b. Hard drive (see

c. WLAN module (see

Service cover on page 47)

Hard drive on page 48)

WLAN module on page 51)

80 Chapter 4 Removal and replacement procedures

WWAN module (see

WWAN module on page 53)

e. Fan (see

Keyboard (see

g. Base enclosure (see

h. System board (see

Fan on page 57)

Keyboard on page 58)

Base enclosure on page 63)

System board on page 75)

NOTE: When replacing the top cover, be sure to remove the following components from the

defective top cover and install them on the replacement top cover:

●

Fingerprint reader board (see

●

Media Card reader assembly (see

●

Smart Card reader assembly (see

Fingerprint reader board on page 50)

Media Card reader assembly on page 71)

Smart Card reader assembly on page 79)

Remove the top cover:

Release the left-side wireless antenna cables (1) from the clips (2) and routing channel built into the top cover.

Release the display panel cable (3) and right-side wireless antenna cables from the clips (4) and routing channel built into the top cover.

3. Remove the two Phillips PM2.0×5.0 screws (5) that secure the top cover to the display assembly.

Component replacement procedures

Disengage the top cover (1) from the display assembly, making sure to guide the left-side wireless antenna cables (2) through the top cover left-side opening (3) and the display panel cable (4) and the right-side wireless antenna cables through the top cover right-side opening (5).

Reverse this procedure to install the top cover.

82 Chapter 4 Removal and replacement procedures

Display assembly subcomponents

NOTE: The display assembly is spared at the subcomponent level only. For more display assembly

spare part information, see the individual removal subsections.

To access the display assembly subcomponents, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

Remove the battery (see

Battery on page 45), and then remove the following components:

a. Service cover (see

b. Hard drive (see

c. Optical drive (see

d. WLAN module (see

e. WWAN module (see

f. Fan (see

g. Keyboard (see

h. Base enclosure (see

System board (see

1. If it is necessary to replace the display bezel or any of the display assembly subcomponents:

a. Remove the display bezel screw covers (1).

The display bezel screw covers are available in the Rubber Kit, spare part number 693355-001.

Remove the two Phillips PM2.0×4.2 screws (2) that secure the display bezel and the display clutch cover to the display assembly.

Fan on page 57)

Service cover on page 47)

Hard drive on page 48)

WLAN module on page 51)

WWAN module on page 53)

Keyboard on page 58)

Base enclosure on page 63)

System board on page 75)

Component replacement procedures

Remove the display clutch cover (3).

The display clutch cover is available using spare part number 693311-001.

d. Flex the inside edges of the bottom edge (1), the left and right sides (2), and the

top edge (3) of the display bezel until the bezel disengages from the display enclosure.

e. Remove the display bezel (4).

The display bezel is available using spare part numbers 693302-001 (for use on computer models equipped with a webcam) and 693303-001 (for use on computer models not equipped with a webcam).

84 Chapter 4 Removal and replacement procedures

If it is necessary to replace the display hinges, display hinge covers, and/or display hinge caps:

a. Remove the two Phillips PM2.0×4.2 screws (1) that secure the display hinge to the

display enclosure.

b. Remove the display hinge (2) from the display enclosure.

c. Remove the display hinge cap (3) from the display hinge.

d. Remove the Phillips PM2.0×4.2 screw (4) that secures the display hinge cover to the

display hinge.

e. Remove the display hinge cover (5) from the display hinge.

The display hinges, display hinge caps, and display hinge covers are included in the Display Hinge Cover Kit, spare part number 693310-001.

Component replacement procedures

If it is necessary to replace the display panel:

a. Remove the four Phillips PM2.0×4.2 screws (1) that secure the display panel to the

display enclosure.

Release the display panel cable (1) from the clips (2) and routing channel built into the bottom edge of the display enclosure.

CAUTION: Before turning the display panel upside down, make sure the work surface is

clear of tools, screws, and any other foreign objects. Failure to follow this caution can result in damage to the display panel.

c. Lift the top edge of the display panel (3) and swing it up and forward until it rests upside

down in front of the display enclosure.

Release the adhesive support strip (4) that secures the display panel cable to the display panel.

e. Release the support bar (5) that secures the display panel cable to the display panel.

86 Chapter 4 Removal and replacement procedures

Disconnect the display panel cable (6) from the display panel.

g. Remove the display panel.

The display panel is available using spare part number 693361-001.

4. If it is necessary to replace the display panel cable:

a. Disconnect the display panel cable (1) from the webcam/microphone module.

b. Remove the display panel cable (2).

The display panel cable is included in the Display Cable Kit, spare part number 693305-001.

Component replacement procedures

If it is necessary to replace the webcam/microphone module:

CAUTION: Handle the webcam/microphone module with caution. The module has a thin

profile and is susceptible to damage when not handled carefully.

a. Detach the webcam/microphone module (1) from the display enclosure. (The webcam/

microphone module is attached to the display enclosure with double-sided tape.)

b. Detach the webcam/microphone module cable (2) from the display enclosure. (The

webcam/microphone module cable is attached to the display enclosure with doublesided tape.)

Disconnect the webcam/microphone module cable (3) from the webcam/ microphone module.

d. Remove the webcam/microphone module (4).

The webcam/microphone module is available using spare part number 693318-001. The microphone module is available using spare part number 693313-001.

6. If it is necessary to replace the WLAN antenna cables and transceivers:

a. Detach the WLAN antenna transceivers (1) from the display enclosure. (The WLAN antenna

transceivers are attached to the display enclosure with double-sided tape.)

b. Release the WLAN antenna cables from the clips (2) and routing channel built into the

display enclosure.

88 Chapter 4 Removal and replacement procedures

Remove the WLAN antenna cables and transceivers (3). The WLAN antenna cables and transceivers are included in the Antenna Kit, spare part number 693299-001.

7. If it is necessary to replace the WWAN antenna cables and transceivers:

Detach the WWAN antenna transceivers (1) from the display enclosure. (The WWAN antenna transceivers are attached to the display enclosure with double-sided tape.)

b. Release the WWAN antenna cables from the clips (2) and routing channel built into the

display enclosure.

Component replacement procedures

Remove the WWAN antenna cables and transceivers (3). The WWAN antenna cables and transceivers are included in the Antenna Kit, spare part number 693299-001.

Reverse this procedure to reassemble and install the display assembly.

90 Chapter 4 Removal and replacement procedures

5 Computer Setup (BIOS) and

Advanced System Diagnostics

Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of peripherals installed, the startup sequence of the computer, and the amount of system and extended memory.

NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer

from operating properly.

Starting Computer Setup

NOTE: An external keyboard or mouse connected to a USB port can be used with Computer Setup

only if USB legacy support is enabled.

To start Computer Setup, follow these steps:

1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”

message is displayed at the bottom of the screen.

2. Press f10 to enter Computer Setup.

Starting Computer Setup

Using Computer Setup

Navigating and selecting in Computer Setup

To navigate and select in Computer Setup, follow these steps:

1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”

message is displayed at the bottom of the screen.

●

To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press enter, or use a pointing device to click the item.

●

To scroll up and down, click the up arrow or the down arrow in the upper-right corner of the screen, or use the up arrow key or the down arrow key.

●

To close open dialog boxes and return to the main Computer Setup screen, press esc, and then follow the on-screen instructions.

NOTE: You can use either a pointing device (TouchPad, pointing stick, or USB mouse) or

the keyboard to navigate and make selections in Computer Setup.

2. Press f10 to enter Computer Setup.

To exit Computer Setup menus, choose one of the following methods:

●

To exit Computer Setup menus without saving your changes, click the Exit icon in the lower-left corner of the screen, and then follow the on-screen instructions.

– or –

Use the tab key and the arrow keys to select File > Ignore Changes and Exit, and then press enter.

– or –

●

To save your changes and exit Computer Setup menus, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions.

– or –

Use the tab key and the arrow keys to select File > Save Changes and Exit, and then press enter.

Your changes go into effect when the computer restarts.

92 Chapter 5 Computer Setup (BIOS) and Advanced System Diagnostics

HP 2170p User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

1 Product description

2 External component identification

Display

Buttons and fingerprint reader (select models only)

Keys

Lights

TouchPad

Front

Left side

Right side

Bottom

3 Illustrated parts catalog

Service tag

Computer major components

Display assembly subcomponents

Cable Kit

Mass storage devices

Miscellaneous parts

Sequential part number listing

Preliminary replacement requirements

Tools required

Service considerations

Plastic parts

Cables and connectors

Drive handling

Grounding guidelines

Electrostatic discharge damage

Packaging and transporting guidelines

Workstation guidelines

Equipment guidelines

Component replacement procedures

Service tag

Computer feet

Battery

Service cover

Hard drive

Fingerprint reader board

WLAN module

WWAN module

Memory module

Keyboard

Base enclosure

Audio board

Speakers

Power switch board

Media Card reader assembly

RTC battery

System board

Heat sink

Smart Card reader assembly

Top cover

Display assembly subcomponents

Starting Computer Setup

Using Computer Setup

Navigating and selecting in Computer Setup