HP 215 G1 User Manual

User Guide

© Copyright 2013 Hewlett-Packard
Development Company, L.P.

Bluetooth is a trademark owned by its
proprietor and used by Hewlett-Packard
Company under license. Microsoft,
Windows, and Windows 7 are U.S.
registered trademarks of Microsoft
Corporation.

The information contained herein is subject
to change without notice. The only
warranties for HP products and services are
set forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors
or omissions contained herein.

First Edition: November 2013

Document Part Number: 742266-001

Product notice

This guide describes features that are
common to most models. Some features
may not be available on your computer.

This computer may require upgraded and/
or separately purchased hardware and/or a
DVD drive to install the Windows 7

®

software and take full advantage of
Windows 7 functionality. See

http://windows.microsoft.com/en-us/
windows7/get-know-windows-7 for details.

To obtain the latest information in this
guide, contact support. For U.S. support, go
to

http://www.hp.com/go/contactHP. For

worldwide support, go to

http://welcome.hp.com/country/us/en/
wwcontact_us.html.

Software terms

By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to
be bound by the terms of the HP End User
License Agreement (EULA). If you do not
accept these license terms, your sole
remedy is to return the entire unused
product (hardware and software) within 14
days for a refund subject to the refund
policy of your place of purchase.

For any further information or to request a
full refund of the computer, please contact
your local point of sale (the seller).

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not

place the computer directly on your lap or obstruct the computer air vents. Use the computer only on
a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft
surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to
come into contact with the skin or a soft surface, such as pillows or rugs or clothing, during operation.
The computer and the AC adapter comply with the user-accessible surface temperature limits defined
by the International Standard for Safety of Information Technology Equipment (IEC 60950).

iii

iv Safety warning notice

Table of contents

1 Starting right ................................................................................................................................................... 1

Best practices ....................................................................................................................................... 1

Fun things to do .................................................................................................................................... 1

More HP resources .............................................................................................................................. 2

2 Getting to know your computer ..................................................................................................................... 3

Finding your hardware and software information ................................................................................. 3

Right side ............................................................................................................................................. 4

Left side ................................................................................................................................................ 5

Display .................................................................................................................................................. 6

Top ....................................................................................................................................................... 7

TouchPad ............................................................................................................................ 7

Lights ................................................................................................................................... 8

Buttons and speakers .......................................................................................................... 9

Keys ................................................................................................................................... 10

Bottom ................................................................................................................................................ 11

Labels ................................................................................................................................................. 12

3 Connecting to a network .............................................................................................................................. 14

Connecting to a wireless network ....................................................................................................... 14

Using the wireless controls ................................................................................................ 14

Using the wireless button .................................................................................. 14

Using operating system controls ....................................................................... 15

Using a WLAN ................................................................................................................... 15

Using an Internet service provider .................................................................... 15

Setting up a WLAN ............................................................................................ 16

Configuring a wireless router ............................................................................ 16

Protecting your WLAN ....................................................................................... 16

Connecting to a WLAN ...................................................................................... 17

Using Bluetooth wireless devices (select models only) ..................................................... 17

Connecting to a wired network ........................................................................................................... 18

Connecting to a local area network (LAN) ......................................................................... 18

4 Enjoying entertainment features ................................................................................................................. 19

Using the webcam .............................................................................................................................. 20

Using audio ........................................................................................................................................ 20

v

Connecting speakers ......................................................................................................... 21

Connecting headphones and microphones ....................................................................... 21

Checking the sound ........................................................................................................... 21

Using video ......................................................................................................................................... 21

Connecting a VGA monitor or projector ............................................................................. 22

Connecting an HDMI device .............................................................................................. 22

Configuring HDMI audio settings ...................................................................... 23

Managing your audio and video files (select models only) ................................................................. 24

5 Using the keyboard and pointing devices .................................................................................................. 25

Using the keyboard ............................................................................................................................ 25

Using ALT GR key combinations ....................................................................................... 25

Using the action keys ......................................................................................................... 25

Using the hot keys ............................................................................................................. 26

Using the TouchPad ........................................................................................................................... 27

Navigating .......................................................................................................................... 28

Selecting ............................................................................................................................ 28

Using TouchPad gestures ................................................................................................. 29

Scrolling ............................................................................................................ 30

Pinching/zooming .............................................................................................. 30

6 Managing power ............................................................................................................................................ 31

Using Sleep or Hibernation ................................................................................................................ 31

Initiating and exiting Sleep ................................................................................................. 31

Initiating and exiting Hibernation ........................................................................................ 32

Setting password protection on wakeup ............................................................................ 32

Using the power meter ....................................................................................................................... 32

Selecting a power plan ....................................................................................................................... 32

Running on battery power .................................................................................................................. 33

Removing a user-replaceable battery ................................................................................ 33

Finding battery information ................................................................................................ 34

Conserving battery power .................................................................................................. 34

Identifying low battery levels .............................................................................................. 35

Storing a user-replaceable battery ..................................................................................... 35

Disposing of a user-replaceable battery ............................................................................ 35

Replacing a user-replaceable battery ................................................................................ 35

Running on external power ................................................................................................................ 35

HP CoolSense (select models only) ................................................................................................... 36

Shutting down the computer ............................................................................................................... 36

vi

7 Managing and sharing information ............................................................................................................. 38

Using a USB device ........................................................................................................................... 38

Connecting a USB device .................................................................................................. 38

Removing a USB device .................................................................................................... 39

Connecting a powered USB device ................................................................................... 39

Inserting and removing a memory card .............................................................................................. 40

8 Maintaining your computer .......................................................................................................................... 41

Improving performance ...................................................................................................................... 41

Handling drives .................................................................................................................. 41

Replacing a hard drive ....................................................................................................... 42

Using HP 3D DriveGuard (select models only) .................................................................. 44

Identifying HP 3D DriveGuard status ................................................................ 44

Using Disk Defragmenter ................................................................................................... 44

Using Disk Cleanup ........................................................................................................... 45

Adding or replacing memory modules ............................................................................... 45

Updating programs and drivers .......................................................................................................... 48

Cleaning your computer ..................................................................................................................... 48

Cleaning procedures .......................................................................................................... 49

Cleaning the display (All-in-Ones or Notebooks) .............................................. 49

Cleaning the sides or cover ............................................................................... 49

Cleaning the TouchPad, keyboard, or mouse ................................................... 49

Traveling with or shipping your computer ........................................................................................... 50

9 Securing your computer and information .................................................................................................. 51

Locating your security software .......................................................................................................... 51

Using passwords ................................................................................................................................ 51

Setting Windows passwords .............................................................................................. 52

Setting Setup Utility (BIOS) passwords ............................................................................. 53

Using Internet security software ......................................................................................................... 53

Using antivirus software ..................................................................................................... 53

Using firewall software ....................................................................................................... 54

Installing software updates ................................................................................................................. 54

Installing Windows security updates .................................................................................. 54

Installing HP and third-party software updates .................................................................. 54

Securing your wireless network .......................................................................................................... 54

Backing up your software applications and information ..................................................................... 55

Using an optional security cable lock ................................................................................................. 55

vii

10 Using Computer Setup (BIOS) and HP PC Hardware Diagnostics (UEFI) ............................................. 56

Starting Setup Utility (BIOS) ............................................................................................................... 56

Updating the BIOS ............................................................................................................................. 56

Determining the BIOS version ........................................................................................... 56

Downloading a BIOS update ............................................................................................. 57

Using System Diagnostics .................................................................................................................. 57

Using HP PC Hardware Diagnostics (UEFI) (select models only) ..................................................... 58

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ............................... 58

11 Backing up, restoring, and recovering ..................................................................................................... 59

Creating backups ............................................................................................................................... 59

Creating recovery media to recover the original system .................................................... 59

What you need to know ..................................................................................... 59

Creating the recovery media ............................................................ 60

Creating system restore points .......................................................................................... 60

What you need to know ..................................................................................... 60

Creating a system restore point ........................................................................ 60

Backing up system and personal information .................................................................... 60

Tips for a successful backup ............................................................................. 61

What you need to know ..................................................................................... 61

Creating a backup using Windows Backup and Restore .................................. 61

Restore and recovery ......................................................................................................................... 62

Restoring to a previous system restore point .................................................................... 62

Restoring specific files ....................................................................................................... 62

Restoring specific files using Windows Backup and Restore ............................ 62

Recovering the original system using HP Recovery Manager ........................................... 62

What you need to know ..................................................................................... 62

Recovering using HP Recovery partition (select models only) ......................... 63

Recovering using the recovery media ............................................................... 63

Changing the computer boot order ................................................... 64

12 Specifications .............................................................................................................................................. 65

Input power ......................................................................................................................................... 65

Operating environment ....................................................................................................................... 65

13 Troubleshooting and support .................................................................................................................... 66

Troubleshooting .................................................................................................................................. 66

Wireless connection problems ........................................................................................... 66

Cannot connect to a WLAN ............................................................................... 66

Cannot connect to a preferred network ............................................................. 66

viii

Current network security codes are unavailable ............................................... 67

WLAN connection is very weak ......................................................................... 67

Cannot connect to the wireless router ............................................................... 68

Network status icon is not displayed ................................................................. 68

Audio problems .................................................................................................................. 68

Power management problems ........................................................................................... 69

Resolving a low battery level ............................................................................. 69

Resolving a low battery level when external power is available ....... 69

Resolving a low battery level when no power source is available .... 69

Resolving a low battery level when the computer cannot exit

Hibernation ....................................................................................... 69

Troubleshooting an AC adapter ........................................................................ 69

Contacting support ............................................................................................................................. 71

14 Electrostatic Discharge .............................................................................................................................. 72

Index ................................................................................................................................................................... 73

ix

x

1 Starting right

This computer is a powerful tool designed to enhance your work and entertainment. Read this
chapter to learn about best practices after you set up your computer, fun things to do with your
computer, and where to find additional HP resources.

Best practices

To protect your smart investment, after you set up and register the computer, we recommend the
following steps:

If you have not already done so, connect to a wired or wireless network. See details in

●

Connecting to a network on page 14.

Become familiar with the computer hardware and software. Go to

●

on page 3 and Enjoying entertainment features on page 19 for information.

Update or purchase antivirus software. Learn more at

●

Back up your hard drive by creating recovery discs or a recovery flash drive. See

●

restoring, and recovering on page 59.

Fun things to do

● You know you can watch a YouTube video on the computer. But did you know that you can also

connect your computer to a TV and watch the video on TV? For more information, see

Connecting an HDMI device on page 22.

You know you can listen to music on the computer. But did you know that you can also stream

●

live radio to the computer and listen to music or talk radio from all over the world? See

audio on page 20.

●

You know you can create a powerful presentation with Microsoft
you can also connect to a projector to share your ideas with a group? See

monitor or projector on page 22.

Getting to know your computer

Using antivirus software on page 53.

Backing up,

Using

®

applications. But did you know

Connecting a VGA

Best practices 1

More HP resources

You have already used Setup Instructions to turn on the computer and locate this guide. To locate
resources that provide product details, how-to information, and more, use this table.

Resource Contents

Setup Instructions

Help and Support

To access Help and Support, select Start > Help and
Support. For more details, go to

support.

Safety & Comfort Guide

To access this guide, select Start > Help and
Support > User Guides, or go to

ergo.

Worldwide support

To get support in your language, go to

http://www.hp.com/support.

Regulatory, Safety and Environmental Notices

To access this guide, select Start > Help and
Support > User Guides.

Limited Warranty*

To access the warranty, select Start > Help and
Support > User Guides or go to

go/orderdocuments.

http://www.hp.com/

http://www.hp.com/

http://www.hp.com/

Overview of computer setup and features

●

A broad range of how-to information and troubleshooting tips

●

Proper workstation setup

●

Guidelines for posture and work habits that increase your

●

comfort and decrease your risk of injury

● Electrical and mechanical safety information

Online chat with an HP technician

●

Email support

●

Worldwide support telephone numbers

●

HP service center locations

●

Important regulatory notices, including proper battery disposal

●

information

● Specific warranty information about this computer

*You can find the expressly provided HP Limited Warranty applicable to your product located with the user guides on your
computer and/or on the CD/DVD provided in the box. In some countries/regions, HP may provide a printed HP Limited
Warranty in the box. For countries/regions where the warranty is not provided in printed format, you may request a printed
copy from

● North America: Hewlett-Packard, MS POD, 11311 Chinden Blvd, Boise, ID 83714, USA

●

●

When you request a printed copy of your warranty, please include your product number, warranty period (found on your
service label), name, and postal address.

IMPORTANT: Do NOT return your HP product to the addresses above. For U.S. support, go to

contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html.

http://www.hp.com/go/orderdocuments or write to:

Europe, Middle East, Africa: Hewlett-Packard, POD, Via G. Di Vittorio, 9, 20063, Cernusco s/Naviglio (MI), Italy

Asia Pacific: Hewlett-Packard, POD, P.O. Box 200, Alexandra Post Office, Singapore 911507

2 Chapter 1 Starting right

http://www.hp.com/go/

2 Getting to know your computer

Finding your hardware and software information

Select Start > Computer.

▲

A list displays all of the storage devices installed in your computer, including optical drives, solid-state
drives (SSD), or a secondary hard drive.

To find out what software is included on your computer, select Start > All Programs.

Finding your hardware and software information 3

Right side

Component Description

(1)

(2)

(3)

(4)

Audio-out (headphone)/Audio-in
(microphone) jack

USB 3.0 ports (2) Each USB 3.0 port connects an optional USB device, such

HDMI port Connects an optional video or audio device, such as a high-

RJ-45 (network) jack/status lights Connects a network cable.

Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also
connects an optional headset microphone. This jack does
not support optional microphone-only devices.

WARNING! To reduce the risk of personal injury, adjust

the volume before putting on headphones, earbuds, or a
headset. For additional safety information, refer to the
Regulatory, Safety, and Environmental Notices.

NOTE: When a device is connected to the jack, the

computer speakers are disabled.

NOTE: Be sure that the device cable has a 4-conductor

connector that supports both audio-out (headphone) and
audio-in (microphone).

as a keyboard, mouse, external drive, printer, scanner, or
USB hub.

NOTE: For details about different types of USB ports, see

Using a USB device on page 38.

definition television, any compatible digital or audio
component, or a high-speed HDMI device.

White: The network is connected.

●

Amber: Activity is occurring on the network.

●

(5) AC adapter light

(6)

Power connector Connects an AC adapter.

4 Chapter 2 Getting to know your computer

White: The AC adapter is connected and the battery is

●

charged.

Amber: The AC adapter is connected and the battery

●

is charging.

Off: The computer is using battery power.

●

Left side

Component Description

(1)

(2)

(3) Vent Enables airflow to cool internal components.

(4)

(5)

(6)

Security cable slot Attaches an optional security cable to the computer.

NOTE: The security cable is designed to act as a

deterrent, but it may not prevent the computer from being
mishandled or stolen.

External monitor port Connects an external VGA monitor or projector.

NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is normal
for the internal fan to cycle on and off during routine
operation.

USB 2.0 port Connects an optional USB device, such as a keyboard,

mouse, external drive, printer, scanner, or USB hub.

NOTE: For details about different types of USB ports, see

Using a USB device on page 38.

Memory card reader Reads data from and writes data to memory cards such as

Secure Digital (SD) memory cards.

Hard drive light

Blinking white: The hard drive is being accessed.

●

Amber: HP 3D DriveGuard has temporarily parked the

●

hard drive.

NOTE: For information about HP 3D DriveGuard,

Using HP 3D DriveGuard (select models only)

see

on page 44.

(7)

Power light

On: The computer is on.

●

Blinking: The computer is in the Sleep state, a power-

●

saving state. The computer shuts off power to the
display and other unneeded components.

Off: The computer is off or in Hibernation. Hibernation

●

is a power-saving state that uses the least amount of
power.

Left side 5

Display

Component Description

(1) WLAN antennas (2)* Send and receive wireless signals to communicate with wireless

(2) Webcam light On: The webcam is in use.

(3) Webcam Records video and captures still photographs. Some models

(4) Internal microphone Records sound.

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately
around the antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and
Environmental Notices that applies to your country or region. These notices are located in Help and Support.

local area networks (WLANs).

provide access to video conferences and online chat by means
of streaming video.

To use the webcam, select Start > All Programs >
Communication and Chat > CyberLink YouCam.

6 Chapter 2 Getting to know your computer

Top

TouchPad

Component Description

(1) TouchPad zone Moves the on-screen pointer and selects or activates items

(2) Left TouchPad button Functions like the left button on an external mouse.

(3) Right TouchPad button Functions like the right button on an external mouse.

on the screen.

Top 7

Lights

Component Description

(1)

(2) Caps lock light On: Caps lock is on, which switches the keys to all capital

(3)

(4)

Power light

Mute light ● Amber: Computer sound is off.

Wireless light On: An integrated wireless device, such as a wireless local

On: The computer is on.

●

Blinking: The computer is in the Sleep state, a power-

●

saving state. The computer shuts off power to the
display and other unneeded components.

Off: The computer is off or in Hibernation. Hibernation

●

is a power-saving state that uses the least amount of
power.

letters.

Off: Computer sound is on.

●

area network (WLAN) device and/or a Bluetooth® device, is
on.

NOTE: The wireless light is amber when all wireless

devices are off.

8 Chapter 2 Getting to know your computer

Buttons and speakers

Component Description

(1)

(2) Speakers (2) Produce sound.

Power button

When the computer is off, press the button to turn on

●

the computer.

When the computer is on, press the button briefly to

●

initiate Sleep.

When the computer is in the Sleep state, press the

●

button briefly to exit Sleep.

When the computer is in Hibernation, press the button

●

briefly to exit Hibernation.

CAUTION: Pressing and holding down the power button

will result in the loss of unsaved information.

If the computer has stopped responding and Windows
shutdown procedures are ineffective, press and hold the
power button down for at least 5 seconds to turn off the
computer.

To learn more about your power settings, select Start >
Control Panel > System and Security > Power Options,
or see

Managing power on page 31.

®

Top 9

Keys

Component Description

(1) esc key Reveals system information when pressed in combination

(2) fn key Reveals system information when pressed in combination

(3)

(4) Action keys Execute frequently used system functions.

Windows key Displays the Windows Start menu.

with the fn key.

with the esc key.

10 Chapter 2 Getting to know your computer

Bottom

Component Description

(1) Service door Provides access to the hard drive bay, the wireless

(2)

(3) Battery bay Holds the battery.

(4)

Battery lock latch Locks the battery into the battery bay.

Battery release latch Releases the battery from the battery bay, after the

LAN (WLAN) module slot, and the memory module
slot.

CAUTION: To prevent an unresponsive system,

replace the wireless module only with a wireless
module authorized for use in the computer by the
governmental agency that regulates wireless devices
in your country or region. If you replace the module
and then receive a warning message, remove the
module to restore computer functionality, and then
contact support through Help and Support.

Steps for removing the service door are included in

Replacing a hard drive on page 42.

battery lock latch is unlocked.

Bottom 11

Labels

The labels affixed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer.

IMPORTANT: All labels described in this section will be located in one of 3 places depending on

your computer model: Affixed to the bottom of the computer, located in the battery bay, or under the
service door.

For help finding these locations, refer to Getting to know your computer on page 3.

●

Service label—Provides important information to identify your computer. When contacting
support, you will probably be asked for the serial number, and possibly for the product number or
the model number. Locate these numbers before you contact support.

NOTE: Your service labels will resemble one of the examples shown below. Refer to the

illustration that most closely matches the service label on your computer.

Component

(1) Product name

(2) Serial number

(3) Product number

(4) Warranty period

(5) Model number (select models only)

Component

(1) Serial number

(2) Product number

(3) Warranty period

12 Chapter 2 Getting to know your computer

Component

(4) Model number (select models only)

(5) Revision number

Microsoft Certificate of Authenticity—Contains the Windows Product Key. You may need the

●

Product Key to update or troubleshoot the operating system.

Regulatory label(s)—Provide(s) regulatory information about the computer.

●

Wireless certification label(s)—Provide(s) information about optional wireless devices and the

●

approval markings for the countries or regions in which the devices have been approved for use.

Labels 13

3 Connecting to a network

Your computer can travel with you wherever you go. But even at home, you can explore the globe
and access information from millions of websites using your computer and a wired or wireless
network connection. This chapter will help you get connected to that world.

Connecting to a wireless network

Wireless technology transfers data across radio waves instead of wires. Your computer may be
equipped with one or more of the following wireless devices:

Wireless local area network (WLAN) device—Connects the computer to wireless local area

●

networks (commonly referred to as Wi-Fi networks, wireless LANs, or WLANs) in corporate
offices, your home, and public places such as airports, restaurants, coffee shops, hotels, and
universities. In a WLAN, the mobile wireless device in your computer communicates with a
wireless router or a wireless access point.

Bluetooth device (select models only)—Creates a personal area network (PAN) to connect to

●

other Bluetooth-enabled devices such as computers, phones, printers, headsets, speakers, and
cameras. In a PAN, each device communicates directly with other devices, and devices must be
relatively close together—typically within 10 meters (approximately 33 feet) of each other.

For more information about wireless technology, see the information and website links provided in
Help and Support.

Using the wireless controls

You can control the wireless devices in your computer using these features:

● Wireless button, wireless switch, or wireless key (referred to in this chapter as the wireless

button)

Operating system controls

●

Using the wireless button

The computer has a wireless button, one or more wireless devices, and one wireless light, depending
on the model. All of the wireless devices on your computer are enabled at the factory, so the wireless
light is on (white) when you turn on the computer.

The wireless light indicates the overall power state of your wireless devices, not the status of
individual devices. If the wireless light is white, at least one wireless device is on. If the wireless light
is off, all wireless devices are off.

NOTE: On some models, the wireless light is amber when all wireless devices are off.

Because the wireless devices are enabled at the factory, you can use the wireless button to turn on or
turn off the wireless devices simultaneously.

14 Chapter 3 Connecting to a network

Using operating system controls

The Network and Sharing Center allows you to set up a connection or network, connect to a network,
manage wireless networks, and diagnose and repair network problems.

To use operating system controls, select Start > Control Panel > Network and Internet > Network
and Sharing Center.

For more information, select Start > Help and Support.

Using a WLAN

With a WLAN device, you can access a wireless local area network (WLAN), which is composed of
other computers and accessories that are linked by a wireless router or a wireless access point.

NOTE: The terms wireless router and wireless access point are often used interchangeably.

A large-scale WLAN, such as a corporate or public WLAN, typically uses wireless access points

●

that can accommodate a large number of computers and accessories and can separate critical
network functions.

A home or small office WLAN typically uses a wireless router, which allows several wireless and

●

wired computers to share an Internet connection, a printer, and files without requiring additional
pieces of hardware or software.

To use the WLAN device in your computer, you must connect to a WLAN infrastructure (provided
through a service provider or a public or corporate network).

Using an Internet service provider

When you are setting up Internet access in your home, you must establish an account with an
Internet service provider (ISP). To purchase Internet service and a modem, contact a local ISP. The
ISP will help set up the modem, install a network cable to connect your wireless router to the modem,
and test the Internet service.

NOTE: Your ISP will give you a user ID and a password to use for Internet access. Record this

information and store it in a safe place.

Connecting to a wireless network 15

Setting up a WLAN

To set up a WLAN and connect to the Internet, you need the following equipment:

● A broadband modem (either DSL or cable) (1) and high-speed Internet service purchased from

an Internet service provider

A wireless router (2) (purchased separately)

●

A wireless computer (3)

●

NOTE: Some modems have a built-in wireless router. Check with your ISP to determine what type

of modem you have.

The illustration below shows an example of a wireless network installation that is connected to the
Internet.

As your network grows, additional wireless and wired computers can be connected to the network to
access the Internet.

For help in setting up your WLAN, see the information provided by your router manufacturer or your
ISP.

Configuring a wireless router

For help in setting up a wireless router, see the information provided by your router manufacturer or
your ISP.

NOTE: It is recommended that you initially connect your new wireless computer to the router by

using the network cable provided with the router. When the computer successfully connects to the
Internet, disconnect the cable, and access the Internet through your wireless network.

Protecting your WLAN

When you set up a WLAN or access an existing WLAN, always enable security features to protect
your network from unauthorized access. WLANs in public areas (hotspots) like coffee shops and
airports may not provide any security. If you are concerned about the security of your computer when
connected to a hotspot, limit your network activities to email that is not confidential and basic Internet
surfing.

Wireless radio signals travel outside the network, so other WLAN devices can pick up unprotected
signals. Take the following precautions to protect your WLAN:

Use a firewall.

●

A firewall checks both information and requests that are sent to your network, and discards any
suspicious items. Firewalls are available in both software and hardware. Some networks use a
combination of both types.

Use wireless encryption.

●

Wireless encryption uses security settings to encrypt and decrypt data that is transmitted over
the network. For more information, see Help and Support.

16 Chapter 3 Connecting to a network

Connecting to a WLAN

To connect to the WLAN, follow these steps:

1. Be sure that the WLAN device is on. If the device is on, the wireless light is white. If the wireless

light is off, press the wireless button.

NOTE: The wireless light is amber when all wireless devices are off.

2. Click the network status icon in the notification area, at the far right of the taskbar.

3. Select your WLAN from the list.

4. Click Connect.

If the WLAN is a security-enabled WLAN, you are prompted to enter a security code. Type the
code, and then click OK to complete the connection.

NOTE: If no WLANs are listed, you may be out of range of a wireless router or access point.

NOTE: If you do not see the WLAN you want to connect to, click Open Network and Sharing

Center, and then click Set up a new connection or network. A list of options is displayed,

allowing you to manually search for and connect to a network or to create a new network
connection.

After the connection is made, place the mouse pointer over the network status icon in the notification
area, at the far right of the taskbar, to verify the name and status of the connection.

NOTE: The functional range (how far your wireless signals travel) depends on WLAN

implementation, router manufacturer, and interference from other electronic devices or structural
barriers such as walls and floors.

Using Bluetooth wireless devices (select models only)

A Bluetooth device provides short-range wireless communications that replace the physical cable
connections that traditionally link electronic devices such as the following:

Computers (desktop, notebook, PDA)

●

Phones (cellular, cordless, smart phone)

●

Imaging devices (printer, camera)

●

Audio devices (headset, speakers)

●

Mouse

●

Bluetooth devices provide peer-to-peer capability that allows you to set up a personal area network
(PAN) of Bluetooth devices. For information about configuring and using Bluetooth devices, see the
Bluetooth software Help.

Connecting to a wireless network 17

Connecting to a wired network

Connecting to a local area network (LAN)

Use a LAN connection if you want to connect the computer directly to a router in your home (instead
of working wirelessly), or if you want to connect to an existing network at your office.

Connecting to a LAN requires an 8-pin, RJ-45 network cable.

To connect the network cable, follow these steps:

1. Plug the network cable into the network jack (1) on the computer.

2. Plug the other end of the network cable into a network wall jack (2) or router.

NOTE: If the network cable contains noise suppression circuitry (3), which prevents

interference from TV and radio reception, orient the circuitry end of the cable toward the
computer.

18 Chapter 3 Connecting to a network

4 Enjoying entertainment features

Use your HP computer as an entertainment hub to socialize via the webcam, enjoy and manage your
music, and download and watch movies. Or, to make your computer an even more powerful
entertainment center, connect external devices like speakers, headphones, monitor, projector, TV,
and high-definition devices.

Multimedia Features

Here are some of the entertainment features on your computer.

Component Description

(1) Webcam light On: The webcam is in use.

(2) Webcam Records video and captures still photographs. Some

models allow you to video conference and chat
online using streaming video.

To use the webcam, select Start > All Programs >

Communication and Chat > CyberLink YouCam.

(3) Internal microphone Records sound.

(4)

HDMI port Connects an optional video or audio device, such as

a high-definition television, any compatible digital or
audio component, or a high-speed HDMI device.

19

Component Description

(5)

(6)

(7)

(8)

USB 3.0 ports (2) Each USB 3.0 port connects an optional USB

Audio-out (headphone) /Audio-in
(microphone) jack

Memory card reader Reads optional memory cards that store, manage,

USB 2.0 port Connects optional USB devices.

device, such as a keyboard, mouse, external drive,
printer, scanner, or USB hub.

NOTE: For details about different types of USB

ports, see

Connects optional powered stereo speakers,
headphones, earbuds, a headset, or a television
audio cable. Also connects an optional headset
microphone. This jack does not support optional
microphone-only devices.

WARNING! To reduce the risk of personal injury,

adjust the volume before putting on headphones,
earbuds, or a headset. For additional safety
information, refer to the Regulatory, Safety, and
Environmental Notices.

NOTE: When a device is connected to the jack,

the computer speakers are disabled.

NOTE: Be sure that the device cable has a 4-

conductor connector that supports both audio-out
(headphone) and audio-in (microphone).

share, or access information.

NOTE: For details about different types of USB

ports, see

Using a USB device on page 38.

Using a USB device on page 38.

(9)

Using the webcam

Your computer has an integrated webcam, a powerful social networking tool that allows you to
communicate up close with friends and colleagues next door or on the other side of the world. With
the webcam, you can stream video with your instant messaging software, capture and share video,
and take still photos.

To start the webcam, select Start > All Programs > Communication and Chat > CyberLink
YouCam.

For details about using the webcam, select Start > Help and Support.

Using audio

On your HP computer, you can play music CDs (external optical drive purchased separately),
download and listen to music, stream audio content from the web (including radio), record audio, or
mix audio and video to create multimedia. To enhance your listening enjoyment, attach external audio
devices such as speakers or headphones.

External monitor port Connects an external VGA monitor or projector.

20 Chapter 4 Enjoying entertainment features

Connecting speakers

You can attach wired speakers to your computer by connecting them to a USB port or to the audio­out (headphone)/audio-in (microphone) jack on your computer or on a docking station.

To connect wireless speakers to your computer, follow the device manufacturer's instructions. To
connect high-definition speakers to the computer, see
Before connecting speakers, lower the volume setting.

Connecting headphones and microphones

You can connect wired headphones or headsets to the audio-out (headphone)/audio-in (microphone)
jack on your computer. Many headsets with integrated microphones are commercially available. For
best results when recording, speak directly into the microphone and record sound in a setting free of
background noise.

WARNING! To reduce the risk of personal injury, lower the volume before putting on headphones,

earbuds, or a headset. For additional safety information, see the Regulatory, Safety and
Environmental Notices.

Checking the sound

To check the audio functions on your computer, follow these steps:

1. Select Start > Control Panel > Hardware and Sound > Sound.

2. When the Sound window opens, click the Sounds tab. Under Program Events, select any

sound event, such as a beep or alarm, and click the Test button.

Configuring HDMI audio settings on page 23.

You should hear sound through the speakers or through connected headphones.

To check the recording functions on your computer, follow these steps:

1. Select Start > All Programs > Accessories > Sound Recorder.

2. Click Start Recording and speak into the microphone. Save the file to your desktop.

3. Open a multimedia program and play the recording.

To confirm or change the audio settings on your computer, select Start > Control Panel > Hardware
and Sound > Sound.

Using video

Your computer is a powerful video device that enables you to watch streaming video from your
favorite websites and download video and movies to watch on your computer when you are not
connected to a network.

To enhance your viewing enjoyment, use one of the video ports on the computer to connect an
external monitor, projector, or TV. Most computers have a video graphics array (VGA) port, which
connects an analog video device. Some computers also have a high-definition multimedia interface
(HDMI) port, which allows you to connect a high-definition monitor or TV.

IMPORTANT: Be sure that the external device is connected to the correct port on the computer,

using the correct cable. Check the device manufacturer's instructions.

Using video 21

Connecting a VGA monitor or projector

To see the computer screen image on an external VGA monitor or projected for a presentation,
connect a monitor or projector to the computer's VGA port.

To connect a monitor or projector:

1. Connect the VGA cable from the monitor or projector to the VGA port on the computer as

shown.

2. Press f4 to alternate the screen image between 4 display states:

PC Screen only: View the screen image on the computer only.

●

Duplicate: View the screen image simultaneously on both the computer and the external

●

device.

Extend: View the screen image extended across both the computer and the external

●

device.

Second screen only: View the screen image on the external device only.

●

Each time you press f4, the display state changes.

Connecting an HDMI device

To see the computer screen image on a high-definition TV or monitor, connect the high-definition
device according to the following instructions.

To connect an HDMI device to your computer, you need an HDMI cable, sold separately.

22 Chapter 4 Enjoying entertainment features

To connect a high-definition TV or monitor to your computer:

1. Connect one end of the HDMI cable to the HDMI port on the computer.

2. Connect the other end of the cable to the high-definition TV or monitor.

3. Press f4 to alternate the computer screen image between 4 display states:

PC screen only: View the screen image on the computer only.

●

Duplicate: View the screen image simultaneously on both the computer and the external

●

device.

Extend: View the screen image extended across both the computer and the external

●

device.

Second screen only: View the screen image on the external device only.

●

Each time you press f4, the display state changes.

Configuring HDMI audio settings

HDMI is the only video interface that supports high-definition video and audio. After you connect an
HDMI TV to the computer, you can then turn on HDMI audio by following these steps:

1. Right-click the Speaker icon in the notification area, at the far right of the taskbar, and then click

Playback devices.

2. On the Playback tab, click Digital Output Device (HDMI).

3. Click Set Default, and then click OK.

To return the audio stream to the computer speakers, follow these steps:

1. Right-click the Speakers icon in the notification area, at the far right of the taskbar, and then

click Playback devices.

2. On the Playback tab, click Speakers.

3. Click Set Default, and then click OK.

Using video 23

Managing your audio and video files (select models only)

CyberLink PowerDVD helps you manage and edit your photo and video collections.

To start CyberLink PowerDVD, select Start > All Programs > Music, Photos and Videos, and

▲

then click CyberLink PowerDVD.

For more information about using CyberLink PowerDVD, see the PowerDVD software Help.

24 Chapter 4 Enjoying entertainment features

5 Using the keyboard and pointing

devices

Your computer allows easy on-screen navigation. In addition to the keyboard, a TouchPad allows you
to perform on-screen functions. Select models also have special action keys or hot key functions to
perform routine tasks simply.

In addition to the pointing devices, such as a TouchPad, included with your computer, you can use an
external USB mouse (purchased separately) by connecting it to one of the USB ports on the
computer.

To customize pointing device settings, button configuration, click speed, and pointer options, select

Start > Control Panel and type mouse in the search box in the upper right corner of the screen. Click
Mouse.

Using the keyboard

The keyboard allows you to type and the action keys and hot keys allow you to perform specific
functions. For more details about the keyboard keys, see

NOTE: Depending on the country or region, your keyboard may have different keys and keyboard

functions than those discussed in this section.

Keys on page 10.

Using ALT GR key combinations

Some countries have keyboards with an ALT GR key that is used for special key combinations. To
type the rupee symbol on a keyboard that includes this key, use the alt gr+4 key combination.
Region-specific keyboards in India can use the ctrl+shift+4 keys for the rupee symbol.

To learn about ALT GR key combinations, go to the Microsoft Office website,

http://www.office.microsoft.com, and search for ALT GR.

Using the action keys

An action key performs an assigned function. The icon on each of the f1 through f4 keys and f6
through f12 keys illustrates the assigned function for that key.

To use an action key function, press and hold the key.

The action key feature is enabled at the factory. You can disable this feature in Setup Utility (BIOS).

Using Computer Setup (BIOS) and HP PC Hardware Diagnostics (UEFI) on page 56 for

See
instructions on opening Setup Utility (BIOS), and then follow the instructions at the bottom of the
screen.

To activate the assigned function after disabling the action key feature, you must press the fn key in
combination with the appropriate action key.

CAUTION: Use extreme care when making changes in Setup Utility. Errors can prevent the

computer from operating properly.

Using the keyboard 25

Icon Key Description

f1 Opens Help and Support, which provides tutorials, information about the Windows

operating system and your computer, answers to questions, and updates to your
computer.

Help and Support also provides automated troubleshooting tools and access to
support.

f2 Decreases the screen brightness incrementally as long as you hold down the key.

f3 Increases the screen brightness incrementally as long as you hold down the key.

f4 Switches the screen image between display devices connected to the system. For

example, if a monitor is connected to the computer, pressing this key alternates the
screen image from the computer display to the monitor display to a simultaneous
display on both the computer and the monitor.

f6 Mutes or restores speaker sound.

f7 Decreases speaker volume incrementally as long as you hold down the key.

f8 Increases speaker volume incrementally as long as you hold down the key.

Using the hot keys

A hot key is a combination of the fn key and the esc key.

To use a hot key:

▲ Briefly press the fn key, and then briefly press the esc key.

Function Hot key Description

Reveals system information. fn+esc Reveals information about system hardware components and the

f9 Plays the previous track of an audio CD or the previous section of a DVD or a BD.

f10 Begins, pauses, or resumes playback of an audio CD, a DVD, or a BD.

f11 Plays the next track of an audio CD or the next section of a DVD or a BD.

f12 Turns the wireless feature on or off.

NOTE: A wireless network must be set up before a wireless connection is possible.

system BIOS version number.

26 Chapter 5 Using the keyboard and pointing devices

Using the TouchPad

Component Description

(1) TouchPad zone Moves the on-screen pointer and selects or activates items

(2) Left TouchPad button Functions like the left button on an external mouse.

on the screen.

(3) Right TouchPad button Functions like the right button on an external mouse.

To move the pointer, slide one finger across the TouchPad in the direction you want the pointer to go.
Use the left and right TouchPad buttons as you would use the buttons on an external mouse.

Using the TouchPad 27

Navigating

To move the on-screen pointer, slide one finger across the TouchPad in the direction you want the
pointer to go.

Selecting

Use the left and right TouchPad buttons as you would use the corresponding buttons on an external
mouse.

28 Chapter 5 Using the keyboard and pointing devices

Using TouchPad gestures

The TouchPad supports a variety of gestures that let your fingers swipe, pinch, and rotate to
manipulate items on the desktop. To use TouchPad gestures, place two fingers on the TouchPad at
the same time.

NOTE: TouchPad gestures are not supported in all programs.

To view the demonstration of a gesture:

1. Select Start > Control Panel > Hardware and Sound > Synaptics TouchPad.

2. Click a gesture to activate the demonstration.

To turn the gestures off or on:

1. Select Start > Control Panel > Hardware and Sound > Synaptics TouchPad.

2. Select the check box next to the gesture that you want to turn off or on.

3. Click Apply, and then click OK.

Using the TouchPad 29

Scrolling

Scrolling is useful for moving up, down, or sideways on a page or image. To scroll, place two fingers
slightly apart on the TouchPad, and then drag them across the TouchPad in an up, down, left, or right
motion.

NOTE: Scrolling speed is controlled by finger speed.

Pinching/zooming

Pinching allows you to zoom in or out on images or text.

Zoom in by placing two fingers together on the TouchPad, and then moving them apart.

●

Zoom out by placing two fingers apart on the TouchPad, and then moving them together.

●

30 Chapter 5 Using the keyboard and pointing devices

6 Managing power

Your computer can operate on either battery power or external power. When the computer is running
on battery power only and an AC power source is not available to charge the battery, it is important to
monitor and conserve the battery charge. Your computer supports an optimal power plan to manage
how your computer uses and conserves power so that computer performance is balanced with power
conservation.

Using Sleep or Hibernation

Microsoft Windows has two power-saving states, Sleep and Hibernation.

When Sleep is initiated, the screen clears, and your work is saved to memory, allowing you to resume
your work faster than when you exit Hibernation. If the computer is in the Sleep state for an extended
period or if the battery reaches a critical battery level while in the Sleep state, the computer initiates
Hibernation.

In the Hibernation state, your work is saved to a hibernation file on the hard drive and the computer
turns off.

CAUTION: To reduce the risk of possible audio and video degradation, loss of audio or video

playback functionality, or loss of information, do not initiate Sleep or Hibernation while reading from or
writing to a disc or an external memory card.

NOTE: You cannot initiate any type of networking connection or perform any computer functions

while the computer is in the Sleep state or in Hibernation.

Initiating and exiting Sleep

The system is set at the factory to initiate Sleep after a specific period of inactivity, depending on
whether the computer is running on battery power or on external power.

Power settings and timeouts can be changed using Power Options in Windows Control Panel.

With the computer on, you can initiate Sleep in any of the following ways:

Briefly press the power button.

●

Close the display.

●

Select Start, click the arrow next to the Shut down button, and then click Sleep.

●

To exit Sleep:

Briefly press the power button.

●

If the display is closed, open the display.

●

Press a key on the keyboard.

●

Tap or swipe the TouchPad.

●

When the computer exits Sleep, the power lights turn on and the computer displays the screen as it
was when you stopped working.

Using Sleep or Hibernation 31

NOTE: If you have set the computer to require a password on wakeup, you must enter your

Windows password before the computer redisplays your work.

Initiating and exiting Hibernation

The system is set at the factory to initiate Hibernation after a specific period of inactivity, depending
on whether the computer is running on battery power or on external power, or when the battery
reaches a critical battery level.

Power settings and timeouts can be changed in Windows Control Panel.

To initiate Hibernation, select Start, click the arrow next to the Shut down button, and then click
Hibernate.

To exit Hibernation, briefly press the power button.

The power lights turn on and the computer returns to the screen where you stopped working.

NOTE: If you have set a password to be required on wakeup, you must enter your Windows

password before the computer will return to the screen.

Setting password protection on wakeup

To set the computer to prompt for a password when exiting Sleep or Hibernation, follow these steps:

1. Select Start > Control Panel > System and Security > Power Options.

2. In the left pane, click Require a password on wakeup.

3. Click Change Settings that are currently unavailable.

4. Click Require a password (recommended).

NOTE: If you need to create a user account password or change your current user account

password, click Create or change your user account password, and then follow the on-
screen instructions.

5. Click Save changes.

Using the power meter

The power meter allows you to quickly access power settings and view the remaining battery charge.

To display the percentage of remaining battery charge and the current power plan, move the

●

pointer over the Power Meter icon, at the far right of the taskbar.

● To access Power Options, or to change the power plan, click the Power Meter icon and select

an item from the list.

Different power meter icons indicate whether the computer is running on battery or external power.
The battery icon displays a message if the battery reaches a low or critical battery level.

Selecting a power plan

A power plan manages how the computer uses power and helps you conserve power and maximize
performance.

32 Chapter 6 Managing power

The following power plans are available:

● HP Recommended. Automatically balances performance with energy conservation.

Power Saver. Saves power by reducing system performance and screen brightness.

●

High Performance. Favors performance, but may use more energy.

●

You can also create your own power plan and customize it to suit your needs.

Use HP Power Manager (select models only) or Windows Control Panel to select a power plan or to
create your own plan.

To start HP Power Manager, select Start > Control Panel > Hardware and Sound > HP Power
Manager.

To access the Power Options in the Control Panel, select Start > Control Panel > System and

Security > Power Options, and then select a power plan from the list.

Running on battery power

When a charged battery is in the computer and the computer is not plugged into external power, the
computer runs on battery power and the display brightness decreases to conserve battery life. The
battery in the computer slowly discharges when the computer is off and unplugged from external
power.

Computer battery life varies, depending on power management settings, programs running on the
computer, display brightness, external devices connected to the computer, and other factors.

Removing a user-replaceable battery

WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with

the computer, a replacement battery provided by HP, or a compatible battery purchased from HP.

CAUTION: Removing a user-replaceable battery that is the sole power source for the computer can

cause loss of information. To prevent loss of information, save your work or shut down the computer
through Windows before removing the battery.

1. Slide the battery lock latch (1), and then slide the battery release latch (2) to release the battery.

2. Remove the battery (3) from the computer.

To insert the battery, follow these steps:

Running on battery power 33

CAUTION: Do not slant the battery as you insert it.

1. Holding the battery in the middle, slide the battery (1) straight into the computer until the battery

release latch locks into place.

2. Reset the battery lock latch (2) to the locked position.

Finding battery information

Help and Support provides the following tools and information about the battery:

Battery Check tool in Help and Support to test battery performance

●

Information about calibration, power management, and proper care and storage to maximize

●

battery life

Information about battery types, specifications, life cycles, and capacity

●

To access battery information, select Start > Help and Support > Learn > Power Plans:
Frequently Asked Questions.

Conserving battery power

Use the following tips for conserving battery power and maximizing battery life:

Lower the brightness on the display.

●

Select the Power saver setting in Power Options.

●

Remove the battery from the computer when it is not being used or charged.

●

Turn off wireless devices when you are not using them.

●

Disconnect unused external devices that are not plugged into an external power source, such as

●

an external hard drive connected to a USB port.

Stop, disable, or remove any external memory cards that you are not using.

●

Before you leave your computer, initiate Sleep or Hibernation, or shut down the computer.

●

34 Chapter 6 Managing power

Identifying low battery levels

When a battery that is the sole power source for the computer reaches a low or critical battery level,
the power meter icon in the notification area displays a low or critical battery notification.

NOTE: For additional information about the power meter, see Using the power meter on page 32.

The computer takes the following actions for a critical battery level:

If Hibernation is enabled and the computer is on or in the Sleep state, the computer initiates

●

Hibernation.

If Hibernation is disabled, and the computer is on or in the Sleep state, the computer remains

●

briefly in the Sleep state, and then shuts down and loses any unsaved information.

Storing a user-replaceable battery

CAUTION: To reduce the risk of damage to a battery, do not expose it to high temperatures for

extended periods of time.

If your computer will be unused and unplugged from external power for more than 2 weeks, remove
the battery and store it separately in a cool, dry place to prolong the battery charge.

A stored battery should be checked every 6 months. If the capacity is less than 50 percent, recharge
the battery before returning it to storage.

Disposing of a user-replaceable battery

WARNING! To reduce the risk of fire or burns, do not disassemble, crush, or puncture; do not short

external contacts; do not dispose of in fire or water.

See the Regulatory, Safety and Environmental Notices for proper battery disposal. To access this
guide, select Start > Help and Support > User Guides.

Replacing a user-replaceable battery

Battery Check in Help and Support notifies you to replace the battery when an internal cell is not
charging properly or when the battery storage capacity has reached a weak condition. If the battery is
possibly covered by an HP warranty, instructions include a warranty ID. A message refers you to the
HP website for more information about ordering a replacement battery.

Running on external power

For information about connecting to AC power, see the Setup Instructions provided in the computer
box.

The computer does not use battery power when the computer is connected to external power with an
approved AC adapter or an optional docking/expansion device.

WARNING! To reduce potential safety issues, use only the AC adapter provided with the computer,

a replacement AC adapter provided by HP, or a compatible AC adapter purchased from HP.

Connect the computer to external power under any of the following conditions:

WARNING! Do not charge the computer battery while you are onboard an aircraft.

When charging or calibrating a battery

●

When installing or modifying system software

●

Running on external power 35

When writing information to a disc (select models only)

●

● When running Disk Defragmenter on computers with internal hard drives

When performing a backup or recovery

●

When you connect the computer to external power:

● The battery begins to charge.

● The display brightness increases.

The Power Meter icon in the notification area changes appearance.

●

When you disconnect external power, the following events occur:

● The computer switches to battery power.

The display brightness automatically decreases to save battery life.

●

The Power Meter icon in the notification area changes appearance.

●

HP CoolSense (select models only)

HP CoolSense automatically detects when the computer is not in a stationary position and

adjusts performance and fan settings to keep the surface temperature of your computer at the
optimum level of comfort.

When HP CoolSense is off, the position of the computer is not detected and the performance and fan
options remain at the factory setting. As a result, the surface temperature of the computer may be
higher than it would be with HP CoolSense on.

To turn CoolSense off or on, follow these steps:

1. Select Start > Control Panel > Hardware and Sound > HP CoolSense.

2. Select On or Off.

Shutting down the computer

CAUTION: Unsaved information is lost when the computer shuts down.

The Shut down command closes all open programs, including the operating system, and then turns
off the display and computer.

Shut down the computer under any of the following conditions:

When you need to replace the battery or access components inside the computer

●

● When you are connecting an external hardware device that does not connect to a USB or video

port

When the computer will be unused and disconnected from external power for an extended

●

period

Although you can shut down the computer with the power button, the recommended procedure is to
use the Windows Shut down command:

36 Chapter 6 Managing power

NOTE: If the computer is in the Sleep state or in Hibernation, you must first exit Sleep or

Hibernation before shutdown is possible.

1. Save your work and close all open programs.

2. Select Start > Shut down.

If the computer is unresponsive and you are unable to use the preceding shutdown procedures, try
the following emergency procedures in the sequence provided:

Press ctrl+alt+delete, and then click the Shut down icon on the display.

●

Press and hold the power button for at least 5 seconds.

●

Disconnect the computer from external power.

●

Remove the battery.

●

Shutting down the computer 37

7 Managing and sharing information

Drives are digital storage devices that help you store, manage, share, and access information. Your
computer has an internal hard drive that stores your computer's software, operating system, as well
as providing storage for all of your personal files.

For added capacity or functionality, connect an external drive (purchased separately), such as an
optical drive or hard drive, or insert a memory card to import information directly from your phone or
camera. A USB flash drive, connected to the Universal Serial Bus (USB) port on your computer, also
allows quick data transfer. Some devices use the computer's power to run; others have their own
power source. Some devices come with software that must be installed.

NOTE: For information about connecting external wireless devices, see Connecting to a network

on page 14.

NOTE: For more information about required software and drivers, or to learn which computer port to

use, see the manufacturer's instructions.

Using a USB device

Most computers have more than one USB port, because this versatile interface allows you to connect
numerous kinds of external devices—such as a USB keyboard, mouse, external drive, printer,
scanner, or USB hub—to your computer.

Your computer has more than one type of USB port. See
for the types of USB ports you have on this computer. Be sure to purchase devices that are
compatible with your computer.

Type Description

USB 2.0 Transfers data at 60 MB/s.

USB 3.0 Transfers data at 640 MB/s. USB 3.0 ports, also known as

Connecting a USB device

CAUTION: To reduce the risk of damage to a USB connector, use minimal force to connect the

device.

Getting to know your computer on page 3

SuperSpeed ports, are also compatible with USB 1.0 and 2.0
devices.

38 Chapter 7 Managing and sharing information

Connect the USB cable for the device to the USB port.

▲

NOTE: The USB port on your computer may look slightly different from the illustration in this

section.

A sound indicates that the device has been detected.

NOTE: The first time you connect a USB device, a message in the notification area lets you know

that the device is recognized by the computer.

Removing a USB device

CAUTION: To reduce the risk of damage to a USB connector, do not pull on the cable to remove

the USB device.

CAUTION: To reduce the risk of loss of information or an unresponsive system, use the following

procedure to safely remove the USB device.

1. To remove a USB device, save your information and close all programs associated with the device.

2. Click the remove hardware icon in the notification area, at the far right of the taskbar, and then

follow the on-screen instructions.

3. Remove the device.

Connecting a powered USB device

CAUTION: To reduce the risk of damage to the equipment when connecting a powered device, be

sure that the device is turned off and its AC power cord is unplugged.

1. Connect the device to the computer.

2. Plug the device power cord into a grounded AC outlet.

3. Turn on the device.

To disconnect an unpowered external device, stop the device, and then disconnect it from the
computer. To disconnect a powered external device, turn off the device, disconnect it from the
computer, and then unplug the AC power cord.

Using a USB device 39

Inserting and removing a memory card

To insert a memory card:

CAUTION: To reduce the risk of damage to the memory card connectors, use minimal force to

insert a memory card.

1. Hold the card label-side up, with the connectors facing the computer.

2. Insert the card into the memory card reader, and then press in on the card until it is firmly

seated.

A sound indicates that the device has been detected, and a menu of options displays.

To remove a memory card:

CAUTION: To reduce the risk of loss of data or an unresponsive system, use the following

procedure to safely remove the digital card.

1. Save your information and close all programs associated with the memory card.

2. Click the remove hardware icon in the notification area, at the far right of the taskbar. Then

follow the on-screen instructions.

3. Press in on the card (1), and then remove it from the slot (2).

NOTE: If the card is not ejected, pull the card out of the slot.

40 Chapter 7 Managing and sharing information

8 Maintaining your computer

It is important to perform regular maintenance to keep your computer in optimal condition. This
chapter provides information about improving the performance of your computer by running tools
such as Disk Defragmenter and Disk Cleanup and by replacing a hard drive or adding memory. It also
provides information about updating your programs and drivers, instructions for cleaning your
computer, and tips for traveling with your computer.

Improving performance

Everyone wants a fast computer and by performing regular maintenance tasks, using tools such as
Disk Defragmenter and Disk Cleanup, you can drastically improve the performance of your computer.
Also, as your computer gets older, you might consider installing larger drives and adding more
memory.

Handling drives

Observe these precautions when handling drives:

Before removing or installing a drive, shut down the computer. If you are unsure whether the

●

computer is off, in the Sleep state, or in Hibernation, turn the computer on, and then shut it down
through the operating system.

Before handling a drive, discharge static electricity by touching the unpainted metal surface of

●

the drive.

Do not touch the connector pins on a removable drive or on the computer.

●

Do not use excessive force when inserting a drive into a drive bay.

●

When the battery is the only source of power, be sure that the battery is sufficiently charged

●

before writing to media.

If a drive must be mailed, place the drive in a bubble-pack mailer or other suitable protective

●

packaging and label the package “FRAGILE.”

● Avoid exposing a drive to magnetic fields. Security devices with magnetic fields include airport

walk-through devices and security wands. Airport conveyer belts and similar security devices
that check carry-on baggage use X-rays instead of magnetism and do not damage drives.

● Remove media from a drive before removing the drive from the drive bay, or traveling with,

shipping, or storing a drive.

Do not move an optical drive while it is writing to a disc. The write process is sensitive to

●

vibration.

Before you move a computer that is connected to an external hard drive, initiate Sleep and allow

●

the screen to clear, or properly disconnect the external hard drive.

Improving performance 41

Replacing a hard drive

CAUTION: Drives are fragile computer components that must be handled with care. Do not drop a

drive, place items on it, or expose it to liquids, or temperature or humidity extremes. See

drives on page 41 for specific precautions when handling drives.

CAUTION: To prevent information loss or an unresponsive system:

Before removing or installing a drive, shut down the computer. If you are unsure whether the
computer is off, in the Sleep state, or in Hibernation, turn the computer on, and then shut it down
through the operating system.

Before you remove the hard drive:

1. Save your work and shut down the computer.

2. Disconnect all external devices connected to the computer.

3. Unplug the power cord from the AC outlet.

4. Turn the computer upside down on a flat surface.

Handling

5. Remove the battery from the computer (see

Remove the hard drive:

1. Lift up on the rear edge of the service door (1) until the left and right sides detach from the

computer.

2. Remove the service door (2).

Removing a user-replaceable battery on page 33).

3. Disconnect the hard drive cable (1) from the computer.

NOTE: To help prevent damage to the hard drive cable, the cable runs underneath the hard

drive cable covering (2).

42 Chapter 8 Maintaining your computer

4. Remove the 4 screws (3) from the hard drive.

5. Lift the hard drive out of the hard drive bay.

NOTE: After removing the hard drive from the computer, you must remove the hard drive

bracket to access the hard drive itself.

Remove the hard drive bracket:

1. Disconnect the hard drive cable (1) from the hard drive.

2. Remove the 4 screws (2) from the hard drive.

Improving performance 43

3. Remove the hard drive bracket (3) from the hard drive.

To install a hard drive, reverse this procedure.

Using HP 3D DriveGuard (select models only)

HP 3D DriveGuard protects a hard drive by parking the drive and halting data requests under either of
the following conditions:

You drop the computer.

●

You move the computer with the display closed while the computer is running on battery power.

●

A short time after the end of one of these events, HP 3D DriveGuard returns the hard drive to normal
operation.

NOTE: Because solid state drives (SSDs) lack moving parts, they do not require HP 3D DriveGuard

protection.

NOTE: A hard drive in a primary hard drive bay or a secondary hard drive bay is protected by HP

3D DriveGuard. A hard drive installed in an optional docking device or connected to a USB port is not
protected by HP 3D DriveGuard.

For more information, see the HP 3D DriveGuard software Help.

Identifying HP 3D DriveGuard status

The hard drive light on the computer changes color to show that the drive in a primary hard drive bay
and/or the drive in a secondary hard drive bay (select models only) is parked. To determine whether a
drive is currently protected or whether it is parked, view the icon on the Windows desktop in the
notification area, at the far right of the taskbar, or in the Mobility Center.

Using Disk Defragmenter

As you use your computer over time, the files on the hard drive become fragmented. A fragmented
drive means data on your drive is not contiguous (sequential) and, because of this, the hard drive

44 Chapter 8 Maintaining your computer

works harder to locate files, thus slowing down the computer. Disk Defragmenter consolidates (or
physically reorganizes) the fragmented files and folders on the hard drive so that the system can run
more efficiently.

NOTE: It is not necessary to run Disk Defragmenter on solid-state drives.

After you start Disk Defragmenter, it works without supervision. However, depending on the size of
your hard drive and the number of fragmented files, Disk Defragmenter may take more than an hour
to complete.

HP recommends defragmenting your hard drive at least once a month. You may set Disk
Defragmenter to run on a monthly schedule, but you can defragment your computer manually at any
time.

To run Disk Defragmenter:

1. Connect the computer to AC power.

2. Select Start > All Programs > Accessories > System Tools > Disk Defragmenter.

3. Follow the on-screen instructions.

For additional information, access the Disk Defragmenter software Help.

Using Disk Cleanup

Disk Cleanup searches the hard drive for unnecessary files that you can safely delete to free up disk
space and help the computer run more efficiently.

To run Disk Cleanup:

1. Select Start > All Programs > Accessories > System Tools > Disk Cleanup.

2. Follow the on-screen instructions.

Adding or replacing memory modules

Adding memory can help improve your computer's performance. Your computer is like your physical
work area. The hard drive is the filing cabinet where you store your work and the memory is the desk
where you work. When your memory is not big enough to hold all your work easily, like a desk
overflowing with work, your productivity slows down. A great solution to improve performance is to
expand the amount of memory you have in your computer.

The computer has one memory module slot. The memory module slot is located on the bottom of the
computer under the service door. The memory capacity of the computer can be upgraded by
replacing the existing memory module.

WARNING! To reduce the risk of electric shock and damage to the equipment, unplug the power

cord and remove all batteries before installing a memory module.

CAUTION: Electrostatic discharge (ESD) can damage electronic components. Before beginning

any procedure, ensure that you are discharged of static electricity by touching a grounded metal
object.

To add or replace a memory module:

Improving performance 45

CAUTION: To prevent information loss or an unresponsive system:

Shut down the computer before adding or replacing memory modules. Do not remove a memory
module while the computer is on, in the Sleep state, or in Hibernation.

If you are not sure whether the computer is off or in Hibernation, turn the computer on by pressing the
power button. Then shut down the computer through the operating system.

1. Save your work and shut down the computer.

2. Disconnect all external devices connected to the computer.

3. Unplug the power cord from the AC outlet.

4. Turn the computer upside down on a flat surface.

5. Remove the battery from the computer. See

6. Lift up on the rear edge of the service door (1) until the left and right sides detach from the

computer.

7. Remove the service door (2).

8. If you are replacing a memory module, remove the existing memory module:

Removing a user-replaceable battery on page 33.

a. Pull away the retention clips (1) on each side of the memory module.

The memory module tilts up.

46 Chapter 8 Maintaining your computer

b. Grasp the edge of the memory module (2), and then gently pull the module out of the

memory module slot.

CAUTION: To prevent damage to the memory module, hold the memory module by the

edges only. Do not touch the components on the memory module.

To protect a memory module after removal, place it in an electrostatic-safe container.

9. Insert a new memory module:

CAUTION: To prevent damage to the memory module, hold the memory module by the edges

only. Do not touch the components on the memory module.

a. Align the notched edge (1) of the memory module with the tab in the memory module slot.

b. With the memory module at a 45-degree angle from the surface of the memory module

compartment, press the module into the memory module slot (2) until it is seated.

c. Gently press the memory module (3) down, applying pressure to both the left and right

edges of the module, until the retention clips snap into place.

CAUTION: To prevent damage to the memory module, be sure that you do not bend the

module.

Improving performance 47

10. Replace the service door.

11. Replace the battery.

12. Turn the computer right-side up, and then reconnect external power and external devices.

13. Turn on the computer.

Updating programs and drivers

HP recommends that you update your programs and drivers on a regular basis to the latest versions.
Updates can resolve issues and bring new features and options to your computer. Technology is
always changing, and updating programs and drivers allows your computer to run the latest
technology available.

http://www.hp.com/support to download the latest versions of HP programs and drivers. In

Go to
addition, register to receive automatic update notifications when they become available.

Cleaning your computer

Use the following products to safely clean your computer:

Dimethyl benzyl ammonium chloride 0.3 percent maximum concentration (For example:

●

Disposable wipes, which come in a variety of brand names.)

Alcohol-free glass cleaning fluid

●

Water with mild soap solution

●

48 Chapter 8 Maintaining your computer

Dry microfiber cleaning cloth or a chamois (static-free cloth without oil)

●

● Static-free cloth wipes

CAUTION: Avoid strong cleaning solvents that can permanently damage your computer. If you are

not sure that a cleaning product is safe for your computer, check the product contents to make sure
that ingredients such as alcohol, acetone, ammonium chloride, methylene chloride, and hydrocarbons
are not included in the product.

Fibrous materials, such as paper towels, can scratch the computer. Over time, dirt particles and
cleaning agents can get trapped in the scratches.

Cleaning procedures

Follow the procedures in this section to safely clean your computer.

WARNING! To prevent electric shock or damage to components, do not attempt to clean your

computer while it is turned on.

Turn off the computer.

Disconnect external power.

Disconnect all powered external devices.

CAUTION: To prevent damage to internal components, do not spray cleaning agents or liquids

directly on any computer surface. Liquids dripped on the surface can permanently damage internal
components.

Cleaning the display (All-in-Ones or Notebooks)

Gently wipe the display using a soft, lint-free cloth moistened with an alcohol-free glass cleaner. Be
sure that the display is dry before closing the display.

Cleaning the sides or cover

To clean the sides or cover, use a soft microfiber cloth or chamois moistened with one of the cleaning
solutions listed previously or use an acceptable disposable wipe.

NOTE: When cleaning the cover of the computer, use a circular motion to aid in removing dirt and

debris.

Cleaning the TouchPad, keyboard, or mouse

WARNING! To reduce the risk of electric shock or damage to internal components, do not use a

vacuum cleaner attachment to clean the keyboard. A vacuum cleaner can deposit household debris
on the keyboard surface.

CAUTION: To prevent damage to internal components, do not allow liquids to drip between the

keys.

To clean the TouchPad, keyboard, or mouse, use a soft microfiber cloth or a chamois moistened

●

with one of the cleaning solutions listed previously or use an acceptable disposable wipe.

● To prevent keys from sticking and to remove dust, lint, and particles from the keyboard, use a

can of compressed air with a straw extension.

Cleaning your computer 49

Traveling with or shipping your computer

If you have to travel with or ship your computer, here are some tips to keep in mind to keep your
equipment safe.

● Prepare the computer for traveling or shipping:

◦ Back up your information to an external drive.

Remove all discs and all external memory, such as memory cards, from the computer.

◦

Remove any media from external devices before disconnecting external devices.

◦

CAUTION: Perform this action before shipping, storing, or traveling with a drive. This will

help reduce the risk of damage to the computer, damage to a drive, or loss of information.

Turn off, and then disconnect all external devices.

◦

Shut down the computer.

◦

Take along a backup of your information. Keep the backup separate from the computer.

●

● When traveling by air, carry the computer as hand luggage; do not check it in with the rest of

your luggage.

CAUTION: Avoid exposing a drive to magnetic fields. Security devices with magnetic fields

include airport walk-through devices and security wands. Airport conveyer belts and similar
security devices that check carry-on baggage use X-rays instead of magnetism and do not
damage drives.

If you plan to use the computer during a flight, listen for the in-flight announcement that tells you

●

when you are allowed to use your computer. In-flight computer use is at the discretion of the
airline.

If you are shipping the computer or a drive, use suitable protective packaging and label the

●

package “FRAGILE.”

● If the computer has a wireless device installed, the use of these devices may be restricted in

some environments. Such restrictions may apply onboard aircraft, in hospitals, near explosives,
and in hazardous locations. If you are uncertain of the policy that applies to the use of a
particular device, ask for authorization to use your computer before you turn it on.

If you are traveling internationally, follow these suggestions:

●

Check the computer-related customs regulations for each country or region on your

◦

itinerary.

Check the power cord and adapter requirements for each location in which you plan to use

◦

the computer. Voltage, frequency, and plug configurations vary.

WARNING! To reduce the risk of electric shock, fire, or damage to the equipment, do not

attempt to power the computer with a voltage converter kit sold for appliances.

50 Chapter 8 Maintaining your computer

9 Securing your computer and

information

Computer security is essential for protecting the confidentiality, integrity, and availability of your
information. Standard security solutions provided by the Windows operating system, HP applications,
the non-Windows Setup Utility (BIOS), and other third-party software can help protect your computer
from a variety of risks, such as viruses, worms, and other types of malicious code.

IMPORTANT: Some security features listed in this chapter may not be available on your computer.

Computer risk Security feature

Unauthorized use of the computer Power-on password

Computer viruses Antivirus software

Unauthorized access to data Firewall software

Unauthorized access to Setup Utility (BIOS) settings and
other system identification information

Ongoing or future threats to the computer Software updates

Unauthorized access to a Windows user account User password

Unauthorized removal of the computer Security cable lock

Locating your security software

HP Security Assistant (select models only) provides a starting location for quick access to a collection
of security software applications that are organized by task. Instead of searching for each application
through the Start menu and Control Panel, HP Security Assistant allows you to access the
applications for the following security tasks:

Setting up Internet and antivirus security.

●

Backing up and recovering files.

●

Managing passwords, user accounts, and parental controls.

●

Maintaining your computer and installing the latest HP and Windows updates.

●

To open HP Security Assistant, select Start > All Programs > Security and Protection > HP
Security Assistant.

Administrator password

Using passwords

A password is a group of characters that you choose to secure your computer information and to
protect online transactions. Several types of passwords can be set. For example, when you set up
your computer for the first time, you were asked to create a user password to secure your computer.
Additional passwords can be set in Windows or in the HP Setup Utility (BIOS) that is preinstalled on
your computer.

Locating your security software 51

You may find it helpful to use the same password for a Setup Utility (BIOS) feature and for a Windows
security feature.

Use the following tips for creating and saving passwords:

To reduce the risk of being locked out of the computer, record each password and store it in a

●

secure place away from the computer. Do not store passwords in a file on the computer.

When creating passwords, follow requirements set by the program.

●

Change your passwords at least every three months.

●

An ideal password is long and has letters, punctuation, symbols, and numbers.

●

Before you send your computer for service, back up your files, delete confidential files, and then

●

remove all password settings.

For additional information about Windows passwords, such as screen-saver passwords, select Start

> Help and Support.

Setting Windows passwords

Password Function

User password Protects access to a Windows user account. You may also

set up your computer to require the user password to exit
Sleep or Hibernation. See

wakeup on page 32 for more information.

Setting password protection on

Administrator password Protects administrator-level access to computer contents.

NOTE: This password cannot be used to access Setup

Utility (BIOS) contents.

52 Chapter 9 Securing your computer and information

Setting Setup Utility (BIOS) passwords

Password Function

Administrator password ● Must be entered each time you access Setup Utility

Power-on password

(BIOS).

If you forget your administrator password, you cannot

●

access Setup Utility (BIOS).

NOTE: The administrator password can be used in place of

the power-on password.

NOTE: Your administrator password is not interchangeable

with an administrator password set in Windows, nor is it
revealed as it is set, entered, changed, or deleted.

NOTE: If you enter the power-on password at the first

password check before the “Press the ESC key for Startup
Menu” message is displayed, you must enter the
administrator password to access Setup Utility (BIOS).

Must be entered each time you turn on or restart the

●

computer, or exit Hibernation.

If you forget your power-on password, you cannot turn

●

on or restart the computer, or exit Hibernation.

NOTE: The administrator password can be used in place of

the power-on password.

NOTE: A power-on password is not revealed as it is set,

entered, changed, or deleted.

To set, change, or delete an administrator or power-on password in Setup Utility (BIOS):

1. Open Setup Utility (BIOS) by turning on or restarting the computer. While the “Press the ESC

key for Startup Menu” message is displayed in the lower-left corner of the screen, press esc.

2. Use the arrow keys and follow the on-screen instructions. When the Startup Menu is displayed,

press f10.

3. Use the arrow keys to select Security, and then follow the on-screen instructions.

Your changes take effect when the computer restarts.

Using Internet security software

When you use your computer to access email, a network, or the Internet, you potentially expose your
computer to computer viruses, spyware, and other online threats. To help protect your computer,
Internet security software that includes antivirus and firewall features may be preinstalled on your
computer as a trial offer. To provide ongoing protection against newly discovered viruses and other
security risks, security software must be kept up to date. It is strongly recommended that you upgrade
the security software trial offer or purchase the software of your choice in order to fully protect your
computer.

Using antivirus software

Computer viruses can disable programs, utilities, or the operating system, or cause them to function
abnormally. Antivirus software can detect most viruses, destroy them, and in most cases, repair any
damage they have caused.

Using Internet security software 53

For more information about computer viruses, type viruses in the Search box in Help and Support.

Using firewall software

Firewalls are designed to prevent unauthorized access to a system or network. A firewall can be
software you install on your computer and/or network, or it can be a combination of both hardware
and software.

There are two types of firewalls to consider:

Host-based firewalls—Software that protects only the computer it is installed on.

●

Network-based firewalls—Installed between your DSL or cable modem and your home network

●

to protect all the computers on the network.

When a firewall is installed on a system, all data sent to and from the system is monitored and
compared with a set of user-defined security criteria. Any data that does not meet those criteria is
blocked.

Installing software updates

HP, Microsoft Windows, and third-party software installed on your computer should be regularly
updated to correct security problems and improve software performance. For more information, see

Updating programs and drivers on page 48.

Installing Windows security updates

Updates to the operating system and other software may have become available after the computer
left the factory. Microsoft sends out alerts regarding critical updates. To protect the computer from
security breaches and computer viruses, install all critical updates from Microsoft as soon as you
receive an alert.

To be sure that all available updates are installed on the computer, observe these guidelines:

Run Windows Update as soon as possible after you set up your computer. Select Start > All

●

Programs > Windows Update.

Run Windows Update monthly thereafter.

●

Obtain updates to Windows and other Microsoft programs, as they are released, from the

●

Microsoft website and through the updates link in Help and Support.

Installing HP and third-party software updates

HP recommends that you regularly update the software and drivers that were originally installed on
your computer. To download the latest versions, go to
you can also register to receive automatic update notifications when they become available.

If you have installed third-party software after you purchased your computer, regularly update the
software. Software companies provide software updates to their products to correct security problems
and improve functionality of the software.

http://www.hp.com/support. At this location,

Securing your wireless network

When you set up your wireless network, always enable security features. For more information, see

Protecting your WLAN on page 16.

54 Chapter 9 Securing your computer and information

Backing up your software applications and information

Regularly back up your software applications and information to protect them from being permanently
lost or damaged through a virus attack or a software or hardware failure. For more information, see

Backing up, restoring, and recovering on page 59.

Using an optional security cable lock

A security cable lock, which is purchased separately, is designed to act as a deterrent, but it may not
prevent the computer from being mishandled or stolen. Security cable locks are only one of several
methods that should be employed as part of a complete security solution to help maximize theft
protection.

The security cable slot on your computer may look slightly different from the illustration in this section.
For the location of the security cable slot on your computer, see

on page 3.

1. Loop the security cable lock around a secured object.

2. Insert the key (1) into the security cable lock (2).

3. Insert the security cable lock into the security cable slot on the computer (3), and then lock the

security cable lock with the key.

Getting to know your computer

4. Remove the key and keep it in a safe place.

Backing up your software applications and information 55

10 Using Computer Setup (BIOS) and HP

PC Hardware Diagnostics (UEFI)

Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and
output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup
Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the
computer, and the amount of system and extended memory.

Starting Setup Utility (BIOS)

To start Setup Utility (BIOS), follow these steps:

1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup

Menu” message is displayed at the bottom of the screen.

2. Press f10 to enter Setup Utility (BIOS).

Information about how to navigate in Setup Utility (BIOS) is located at the bottom of the screen.

NOTE: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the

computer from operating properly.

Updating the BIOS

Updated versions of the BIOS may be available on the HP website.

Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.

Some download packages contain a file named Readme.txt, which contains information regarding
installing and troubleshooting the file.

Determining the BIOS version

To determine whether available BIOS updates contain later BIOS versions than those currently
installed on the computer, you need to know the version of the system BIOS currently installed.

BIOS version information (also known as ROM date and System BIOS) can be displayed by pressing

fn+esc (if you are already in Windows) or by using Setup Utility (BIOS).

1. Start Setup Utility (BIOS).

2. Use the arrow keys to select Main.

3. To exit Setup Utility (BIOS) without saving your changes, use the tab key and the arrow keys to

select Exit > Exit Discarding Changes, and then press enter.

56 Chapter 10 Using Computer Setup (BIOS) and HP PC Hardware Diagnostics (UEFI)

Downloading a BIOS update

CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download

and install a BIOS update only when the computer is connected to reliable external power using the
AC adapter. Do not download or install a BIOS update while the computer is running on battery
power, docked in an optional docking device, or connected to an optional power source. During the
download and installation, follow these instructions:

Do not disconnect power from the computer by unplugging the power cord from the AC outlet.

Do not shut down the computer or initiate Sleep or Hibernation.

Do not insert, remove, connect, or disconnect any device, cable, or cord.

1. Select Start > Help and Support > Maintain.

2. Follow the on-screen instructions to identify your computer and access the BIOS update you

want to download.

3. At the download area, follow these steps:

a. Identify the BIOS update that is later than the BIOS version currently installed on your

computer. Make a note of the date, name, or other identifier. You may need this information
to locate the update later, after it has been downloaded to your hard drive.

b. Follow the on-screen instructions to download your selection to the hard drive.

Make a note of the path to the location on your hard drive where the BIOS update is
downloaded. You will need to access this path when you are ready to install the update.

NOTE: If you connect your computer to a network, consult the network administrator before

installing any software updates, especially system BIOS updates.

BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the
download is complete. If no instructions are displayed, follow these steps:

1. Open Windows Explorer by selecting Start > Computer.

2. Double-click your hard drive designation. The hard drive designation is typically Local Disk (C:).

3. Using the hard drive path you recorded earlier, open the folder on your hard drive that contains

the update.

4. Double-click the file that has an .exe extension (for example, filename.exe).

The BIOS installation begins.

5. Complete the installation by following the on-screen instructions.

NOTE: After a message on the screen reports a successful installation, you can delete the

downloaded file from your hard drive.

Using System Diagnostics

System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is
functioning properly.

Using System Diagnostics 57

To start System Diagnostics:

1. Turn on or restart the computer. While the “Press the ESC key for Startup Menu” message is

displayed in the lower-left corner of the screen, press esc. When the Startup Menu is displayed,
press f2.

2. Click the diagnostic test you want to run, and then follow the on-screen instructions.

NOTE: If you need to stop a diagnostics test while it is running, press esc.

Using HP PC Hardware Diagnostics (UEFI) (select models only)

HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run
diagnostic tests to determine if the computer hardware is functioning properly. The tool runs outside
of the operating system to isolate hardware failures from issues that may be caused by the operating
system or other software components.

To start HP PC Hardware Diagnostics UEFI:

1. Turn on or restart the computer, quickly press esc, and then press f2.

After pressing f2, the BIOS searches three places for the HP PC Hardware Diagnostics (UEFI)
tools in the following order:

a. Connected USB drive

NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device on page 58.

b. Hard drive

c. BIOS

2. Click the type of diagnostic test you want to run, and then follow the on-screen instructions.

NOTE: If you need to stop a diagnostic test while it is running, press esc.

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device

NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English

only.

1. Go to http://www.hp.com.

2. Click Support & Drivers, and then click the Drivers & Software tab.

3. Enter the product name in the text box, and then click Search.

4. Select your computer model, and then select your operating system.

5. In the Diagnostic section, click HP UEFI Support Environment.

– or –

Click Download, and then select Run.

58 Chapter 10 Using Computer Setup (BIOS) and HP PC Hardware Diagnostics (UEFI)

11 Backing up, restoring, and recovering

Your computer includes tools provided by the operating system and HP to help you safeguard your
information and retrieve it if ever needed.

Creating backups

1. Use HP Recovery Manager to create recovery media immediately after you set up the working

computer.

2. As you add hardware and software programs, create system restore points.

3. As you add photos, video, music, and other personal files, create a backup of your system and

personal information.

Creating recovery media to recover the original system

After you successfully set up the computer, you should create recovery discs or a recovery flash drive
using HP Recovery Manager. You will need these recovery discs or recovery flash drive to perform a
system recovery should the hard drive become corrupted. A system recovery reinstalls the original
operating system, and then configures the settings for the default programs.

What you need to know

● Only one set of recovery media can be created. Handle these recovery tools carefully, and keep

them in a safe place.

HP Recovery Manager examines the computer and determines the required storage capacity for

●

the flash drive or the number of blank DVD discs that will be required.

Use DVD-R, DVD+R, DVD-R DL, DVD+R DL discs or a flash drive. Do not use rewriteable discs
such as CD±RW, DVD±RW, double-layer DVD±RW, and BD-RE (rewritable Blu-ray) discs; they
are not compatible with HP Recovery Manager software.

You can use an optional external optical drive (purchased separately) to create recovery discs,

●

or you can obtain recovery discs for your computer from support through the HP website. Go to

http://www.hp.com/support, select your country or region, and follow the on-screen instructions.

If you use an external optical drive, it must be connected directly to a USB port on the computer,
not to a USB port on an external device, such as a USB hub.

Be sure that the computer is connected to AC power before you begin creating the recovery

●

media.

The creation process can take up to an hour or more. Do not interrupt the creation process.

●

Store the recovery media in a safe location, separate from the computer.

●

If necessary, you can exit the program before you have finished creating the recovery media.

●

The next time you open HP Recovery Manager, you will be prompted to continue the process.

Creating backups 59

Creating the recovery media

1. Select Start and type recovery in the search field. Select Recovery Manager from the list.

Allow the action to continue, if prompted.

2. Click Recovery Media Creation.

3. Follow the on-screen instructions to continue.

To recover, see

Recovering the original system using HP Recovery Manager on page 62.

Creating system restore points

A system restore point is a snapshot of certain hard drive contents saved by Windows System
Restore at a specific time. A restore point contains information such as registry settings that Windows
uses. Restoring to a previous restore point allows you to reverse changes that have been made to the
system since the restore point was created.

Restoring to an earlier system restore point does not affect data files saved or emails created since
the last restore point, but it does affect software you may have installed.

For example, if you download a photo from a digital camera and then restore the computer to the
state it was on the previous day, the photo remains on the computer.

However, if you install photo viewing software and then restore your computer to the state it was on
the previous day, the software will be uninstalled, and you won't be able to use it.

What you need to know

If you restore to a restore point and then change your mind, you can undo the restoration.

●

You should create system restore points:

●

◦ Before you add or change software or hardware

◦ Periodically, whenever the computer is running normally

System Restore also saves shadow copies of files that have been changed since the last restore

●

point was created. For more information about using shadow copies to restore, see Help and
Support.

Creating a system restore point

1. Select Start > Control Panel > System and Security > System.

2. In the left pane, click System Protection.

3. Click the System Protection tab.

4. Click Create, and follow the on-screen instructions.

To restore, see

Restoring to a previous system restore point on page 62.

Backing up system and personal information

Your computer stores information that is important to you, such as files, emails, and photos, and you
will want to keep that information even if you download a virus or the system stops working properly.
How completely you are able to recover your files depends on how recent your backup is. As you add
new software and data files, you should create backups on a regular basis.

60 Chapter 11 Backing up, restoring, and recovering

Tips for a successful backup

Number backup discs before inserting them into the optical drive.

●

● Store personal files in the Documents, Music, Pictures, and Videos libraries, and back up these

folders periodically.

Save customized settings in a window, toolbar, or menu bar by taking a screen shot of your

●

settings. The screen shot can be a time-saver if you have to re-enter your preferences.

To create a screen shot:

1. Display the screen you want to save.

2. Copy the screen image:

To copy only the active window, press alt+prt sc.

To copy the entire screen, press prt sc.

3. Open a word-processing document or graphics editing program, and then select Edit > Paste.

The screen image is added to the document.

4. Save and print the document.

What you need to know

You can back up your information to an optional external hard drive, a flash drive, a network

●

drive, or discs.

Connect the computer to AC power during backups.

●

Allow enough time for the backup. Depending on files sizes, it may take more than an hour.

●

Verify the amount of free space on your backup storage device before you back up.

●

● You should back up:

Before adding or changing software or hardware.

◦

Before the computer is repaired or restored.

◦

◦ On a regular schedule to be sure you have recent copies of personal information.

◦ After you add many files—for example, if you saved videos from a birthday party.

Before using antivirus software to remove a malicious program.

◦

After adding information that is hard to replace, such as pictures, videos, music, project

◦

files, or data records.

Creating a backup using Windows Backup and Restore

Windows allows you to back up files using Windows Backup and Restore. You can select the level
you want to back up, from individual folders to drives. The backups are compressed to save space.
To back up:

1. Select Start > Control Panel > System and Security > Backup and Restore.

2. Follow the on-screen instructions to schedule and create a backup.

NOTE: Windows includes the User Account Control feature to improve the security of the computer.

You may be prompted for your permission or password for tasks such as installing software, running
utilities, or changing Windows settings. See Help and Support for more information.

Creating backups 61

To restore, see Restoring specific files using Windows Backup and Restore on page 62.

Restore and recovery

Restoring to a previous system restore point

Sometimes installing a software program causes your computer or Windows to behave unpredictably.
Usually uninstalling the software fixes the problems. If uninstalling does not fix the problems, you can
restore the computer to a previous system restore point (created at an earlier date and time).

To restore to a previous system restore point, when the computer was running correctly:

1. Select Start > Control Panel > System and Security > System.

2. In the left pane, click System Protection.

3. Click the System Protection tab.

4. Click System Restore, and follow the on-screen instructions.

Restoring specific files

If files are accidentally deleted from the hard disk and they can no longer be restored from the
Recycle Bin, or if files become corrupt, restoring specific files is useful. Restoring specific files is also
useful if you ever choose to recover the original system using HP Recovery Manager. You can only
restore specific files that you have backed up before.

Restoring specific files using Windows Backup and Restore

Windows allows you to restore files that were backed up using Windows Backup and Restore:

1. Select Start > Control Panel > System and Security > Backup and Restore.

2. Follow the on-screen instructions to restore your backup.

NOTE: Windows includes the User Account Control feature to improve the security of the computer.

You may be prompted for your permission or password for tasks such as installing software, running
utilities, or changing Windows settings. See Help and Support for more information.

Recovering the original system using HP Recovery Manager

HP Recovery Manager software allows you to repair or recover the computer to its original factory
state.

What you need to know

HP Recovery Manager recovers only software that was installed at the factory. For software not

●

provided with this computer, you must either download the software from the manufacturer's
website or reinstall the software from the disc provided by the manufacturer.

● A system recovery should be used as a final attempt to correct computer issues. If you have not

already tried restore points (see
partial restores (see
Manager to recover your system.

Restoring specific files on page 62), try them before using HP Recovery

Restoring to a previous system restore point on page 62) and

A system recovery must be performed if the computer hard drive fails or if all attempts to correct

●

any functional computer issues fail.

62 Chapter 11 Backing up, restoring, and recovering

If the recovery media do not work, you can obtain recovery discs for your system from support

●

through the HP website. Go to
follow the on-screen instructions.

The Minimized Image Recovery option is recommended for advanced users only. All hardware-

●

related drivers and software are re-installed, but other software applications are not. Do not
interrupt the process until it is complete, otherwise the recovery will fail.

http://www.hp.com/support, select your country or region, and

Recovering using HP Recovery partition (select models only)

The HP Recovery partition (select models only), allows you to restore your system without the need
for recovery discs or a recovery flash drive. This type of recovery can only be used if the hard drive is
still working.

To check for the presence of a recovery partition, select Start, right-click Computer then select
Manage > Disk Management. If the recovery partition is present, a Recovery drive is listed in the
window.

NOTE: Recovery discs have been included if your computer did not ship with a recovery partition.

1. Access HP Recovery Manager in either of the following ways:

Select Start and type recovery in the search field. Select Recovery Manager from the

●

list.

– or –

Turn on or restart the computer, and then press esc while the “Press the ESC key for

●

Startup Menu” message is displayed at the bottom of the screen. Then press f11 while the
“F11 (System Recovery)” message is displayed on the screen.

2. Click System Recovery in the HP Recovery Manager window.

3. Follow the on-screen instructions.

Recovering using the recovery media

1. If possible, back up all personal files.

2. Insert the first recovery disc into the optical drive on your computer or an optional external

optical drive, and then restart the computer.

– or –

Insert the recovery flash drive into a USB port on your computer, and then restart the computer.

NOTE: If the computer does not automatically restart in HP Recovery Manager, change the

computer boot order. See

3. Press f9 at system bootup.

4. Select the optical drive or the flash drive.

5. Follow the on-screen instructions.

Changing the computer boot order on page 64.

Restore and recovery 63

Changing the computer boot order

To change the boot order for recovery discs:

1. Restart the computer.

2. Press esc while the computer is restarting, and then press f9 for boot options.

3. Select Internal CD/DVD ROM Drive from the boot options window.

To change the boot order for a recovery flash drive:

1. Insert the flash drive into a USB port.

2. Restart the computer.

3. Press esc while the computer is restarting, and then press f9 for boot options.

4. Select the flash drive from the boot options window.

64 Chapter 11 Backing up, restoring, and recovering

12 Specifications

Input power

The power information in this section may be helpful if you plan to travel internationally with the
computer.

The computer operates on DC power, which can be supplied by an AC or a DC power source. The
AC power source must be rated at 100–240 V, 50–60 Hz. Although the computer can be powered
from a standalone DC power source, it should be powered only with an AC adapter or a DC power
source supplied and approved by HP for use with this computer.

The computer can operate on DC power within the following specifications. Operating voltage and
current varies by platform.

Input power Rating

Operating voltage and current 19.5 V dc @ 3.33 A – 65 W

DC plug of external HP power supply

19.5 V dc @ 2.31 A – 45 W

NOTE: This product is designed for IT power systems in Norway with phase-to-phase voltage not

exceeding 240 V rms.

NOTE: The computer operating voltage and current can be found on the system regulatory label.

Operating environment

Factor Metric U.S.

Temperature

Operating 5°C to 35°C 41°F to 95°F

Nonoperating -20°C to 60°C -4°F to 140°F

Relative humidity (noncondensing)

Operating 10% to 90% 10% to 90%

Nonoperating 5% to 95% 5% to 95%

Maximum altitude (unpressurized)

Operating -15 m to 3,048 m -50 ft to 10,000 ft

Nonoperating -15 m to 12,192 m -50 ft to 40,000 ft

Input power 65

13 Troubleshooting and support

● Troubleshooting

Contacting support

●

Troubleshooting

Wireless connection problems

Some possible causes for wireless connection problems include the following:

Wireless device is not turned on.

●

Wireless device is not installed correctly or has been disabled.

●

Wireless device encountered interference from other devices.

●

Wireless device or router hardware has failed.

●

NOTE: Wireless networking devices are included with select computer models only. If wireless

networking is not listed in the feature list on the side of the original computer package, you may add
wireless networking capability to the computer by purchasing a wireless networking device.

Cannot connect to a WLAN

If you have a problem connecting to a WLAN, confirm that the integrated WLAN device is turned on
and properly installed on your computer.

1. If the wireless light is off or amber, press the wireless button, wireless switch, or wireless key to

turn the wireless device on.

2. Then try connecting to the WLAN again.

If you are still unable to connect, follow the steps below.

1. Select Start > Control Panel > System and Security.

2. In the System area, click Device Manager.

3. Click the arrow next to Network adapters to expand the list and show all adapters.

4. Identify the WLAN device from the Network adapters list. The listing for a WLAN device may

include the term wireless, wireless LAN, WLAN, or 802.11.

If no WLAN device is listed, either your computer does not have an integrated WLAN device, or
the driver for the WLAN device is not properly installed.

For more information about troubleshooting WLANs, see the website links provided in Help and
Support.

Cannot connect to a preferred network

You may not be able to connect to a preferred network because it is a security-enabled WLAN. You
must have the security code to connect to this type of WLAN. See the next section for additional
information.

66 Chapter 13 Troubleshooting and support

If entering a security code is not the problem, you may have a corrupted WLAN connection. Many
times, Windows can automatically repair a corrupted WLAN connection.

If there is a network status icon in the notification area, at the far right of the taskbar, right-click

●

the icon, and then click Troubleshoot problems.

Windows resets your network device and attempts to reconnect to one of the preferred
networks.

If there is no network status icon in the notification area, follow these steps:

●

1. Start > Control Panel > Network and Internet > Network and Sharing Center.

2. Click Troubleshoot problems and select the network you wish to repair.

Current network security codes are unavailable

If you are prompted for a security code (or network key) or a name (SSID) when connecting to a
WLAN, the network is protected by security. You must have the current codes to make a connection
on a secure network. The SSID and security code are alphanumeric codes that you enter into your
computer to identify your computer to the network.

For a network connected to your personal wireless router, review the router user guide for

●

instructions on setting up the same codes on both the router and the WLAN device.

For a private network, such as a network in an office or at a public Internet chat room, contact

●

the network administrator to obtain the codes, and then enter the codes when prompted to do
so.

Some networks change the SSID or network keys used in their routers or access points on a
regular basis to improve security. You must change the corresponding code in your computer
accordingly.

If you are provided with new wireless network keys and SSID for a network, and if you have
previously connected to that network, follow the steps below to connect to the network:

1. Select Start > Control Panel > Network and Internet > Network and Sharing Center.

2. In the left panel, click Manage wireless networks.

A list showing the available WLANs is displayed. If you are in a hotspot where several WLANs
are active, several will be displayed.

3. Select the network in the list, right-click the network, and then click Properties.

NOTE: If the network you want is not listed, check with the network administrator to be sure

that the router or access point is operating.

4. Click the Security tab and enter the correct wireless encryption data into the Network security

key box.

5. Click OK to save these settings.

WLAN connection is very weak

If the connection is very weak, or if your computer cannot make a connection to a WLAN, minimize
interference from other devices, as follows:

Move your computer closer to the wireless router or access point.

●

Temporarily disconnect wireless devices such as a microwave, cordless phone, or cellular

●

phone to be sure that other wireless devices are not interfering.

Troubleshooting 67

If the connection does not improve, try forcing the device to reestablish all connection values:

1. Select Start > Control Panel > Network and Internet > Network and Sharing Center.

2. In the left panel, click Manage wireless networks.

A list showing the available WLANs is displayed. If you are in a hotspot where several WLANs
are active, several will be displayed.

3. Click a network, and then click Remove.

Cannot connect to the wireless router

If you are trying to connect to the wireless router and are unsuccessful, reset the wireless router by
removing power from the router for 10 to 15 seconds.

If the computer still cannot make a connection to a WLAN, restart the wireless router. For details, see
the router manufacturer's instructions.

Network status icon is not displayed

If the network status icon is not displayed in the notification area after you configure the WLAN, the
software driver is either missing or corrupted. A Windows “Device not Found” error message may
also be displayed. The driver must be reinstalled.

Get the latest version of the WLAN device software and drivers for your computer from the HP
website at
the manufacturer's website for the latest software.

http://www.hp.com. If the WLAN device you are using was purchased separately, consult

To get the latest version of the WLAN device software for your computer, follow these steps:

1. Open your Internet browser and go to

2. Select your country or region.

3. Click the option for software and driver downloads, and then type your computer model number

in the search box.

4. Press enter, and then follow the on-screen instructions.

NOTE: If the WLAN device you are using was purchased separately, consult the manufacturer's

website for the latest software.

Audio problems

To check the audio functions on your computer, follow these steps:

1. Select Start > Control Panel > Hardware and Sound > Sound.

2. When the Sound window opens, click the Sounds tab. Under Program Events, select any sound

event, such as a beep or alarm, and click the Test button.

You should hear sound through the speakers or through connected headphones.

To check the recording functions on your computer, follow these steps:

1. Select Start > All Programs > Accessories > Sound Recorder.

http://www.hp.com/support.

2. Click Start Recording and speak into the microphone. Save the file to your desktop.

3. Open a multimedia program and play back the sound.

68 Chapter 13 Troubleshooting and support

To confirm or change the audio settings on your computer, select Start > Control Panel > Hardware

and Sound > Sound.

Power management problems

Some possible causes for power management problems include the following:

Low battery levels

●

AC adapter problems

●

Resolving a low battery level

Resolving a low battery level when external power is available

Connect an AC adapter.

●

Connect an optional docking or expansion device.

●

● Connect an optional power adapter purchased as an accessory from HP.

Resolving a low battery level when no power source is available

Initiate Hibernation.

●

Save your work and shut down the computer.

●

Resolving a low battery level when the computer cannot exit Hibernation

When the computer lacks sufficient power to exit Hibernation, follow these steps:

1. Replace the discharged user-replaceable battery with a charged battery, or connect the AC

adapter to the computer and to external power.

2. Exit Hibernation by pressing the power button.

Troubleshooting an AC adapter

Test the AC adapter if the computer exhibits any of the following symptoms when it is connected to
AC power:

● The computer does not turn on.

The display does not turn on.

●

The power lights are off.

●

To test the AC adapter:

1. Shut down the computer.

2. Remove the battery from the computer. See

Removing a user-replaceable battery on page 33.

Troubleshooting 69

3. Connect the AC adapter to the computer, and then plug it into an AC outlet.

4. Turn on the computer.

If the power lights turn on, the AC adapter is working properly.

●

If the power lights remain off, check the connection from the AC adapter to the computer

●

and the connection from the AC adapter to the AC outlet to make sure the connections are
secure.

If the connections are secure and the power lights remain off, the AC adapter is not

●

functioning and should be replaced.

Contact support for information about obtaining a replacement AC power adapter.

70 Chapter 13 Troubleshooting and support

Contacting support

If the information provided in this user guide or in Help and Support does not answer your questions,
you can contact support at

NOTE: For worldwide support, click Contact HP worldwide on the left side of the page, or go to

http://welcome.hp.com/country/us/en/wwcontact_us.html.

Here you can:

Chat online with an HP technician.

●

NOTE: When technical support chat is not available in a particular language, it is available in

English.

Email Support.

●

Find Support worldwide telephone numbers.

●

Locate an HP service center.

●

http://www.hp.com/go/contactHP.

Contacting support 71

14 Electrostatic Discharge

Electrostatic discharge is the release of static electricity when two objects come into contact—for
example, the shock you receive when you walk across the carpet and touch a metal door knob.

A discharge of static electricity from fingers or other electrostatic conductors may damage electronic
components. To prevent damage to the computer, damage to a drive, or loss of information, observe
these precautions:

If removal or installation instructions direct you to unplug the computer, unplug it after being

●

properly grounded and before removing a cover.

Keep components in their electrostatic-safe containers until you are ready to install them.

●

Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.

●

Use nonmagnetic tools.

●

● Before handling components, discharge static electricity by touching an unpainted metal surface

of the component.

If you remove a component, place it in an electrostatic-safe container.

●

If you need more information about static electricity or assistance with component removal or
installation, contact support.

72 Chapter 14 Electrostatic Discharge

Index

A

AC adapter 4
action keys

decrease screen brightness

26
Help and Support 26
identifying 10
increase screen brightness 26
next track or section 26
play, pause, resume 26
previous track or section 26
switch screen image 26
volume down 26
volume mute 26
volume up 26
wireless 26

airport security devices 41
antivirus software, using 53
audio functions, checking 21
audio, using 20
audio-in (microphone) jack 4, 20
audio-out (headphone) jack 4, 20

B

backing up software and

information 55
backups 59
battery

conserving power 34
disposing 35
replacing 35

storing 35
battery cover, identifying 11
battery information, finding 34
battery lock latch, identifying 11
battery power 33
battery release latch 11
battery temperature 35
best practices 1
BIOS

determining version 56

downloading an update 57

updating 56
Bluetooth device 14, 17
Bluetooth label 13

boot order

changing 64
bottom 13
buttons

left TouchPad 7, 27

power 9

right TouchPad 7, 27

C

cables

USB 39
caps lock light, identifying 8
caring for your computer 48
Certificate of Authenticity label 13
checking audio functions 21
cleaning your computer 48
components

bottom 11

display 6

left side 5

right side 4

top 7
computer, traveling 35
configuring audio for HDMI 23
connecting to a WLAN 17
connector, power 4
conservation, power 34
corporate WLAN connection 17
critical battery level 35
CyberLink PowerDVD 24

D

deleted files

restoring 62
Disk Cleanup software 45
Disk Defragmenter software 44
drive media 31

E

electrostatic discharge 72
esc key, identifying 10
external AC power, using 35
external devices 39
external monitor port 22

external monitor port, identifying

5, 20

F

firewall software 54
fn key, identifying 10, 26
fun things to do 1

H

hard drive

HP 3D DriveGuard 44

identifying 11
hard drive light 5
HDMI port

connecting 22

identifying 4, 19
HDMI, configuring audio 23
headphone, connecting 21
Hibernation

exiting 32

initiated during critical battery

level 35

initiating 32
high-definition devices,

connecting 22

hot keys

description 26

reveal system information 26

using 26
HP 3D DriveGuard 44
HP and third-party software

updates, installing 54
HP Recovery Manager 62
hubs 38

I

input power 65
installing

critical security updates 54
optional security cable lock 55

internal microphone, identifying

6, 19
Internet connection setup 16
Internet security software, using

53

Index 73

J

jack

audio-in (microphone) 4
audio-out (headphone) 4

jacks

audio-in (microphone) 20
audio-out (headphone) 20
network 4
RJ-45 (network) 4

K

keyboard hot keys, identifying 26
keys

action 10
esc 10
fn 10
Windows 10

L

labels

Bluetooth 13
Microsoft Certificate of

Authenticity 13
regulatory 13
serial number 12
service 12
wireless certification 13
WLAN 13

latch

battery lock 11
battery release 11

lights

AC adapter 4
caps lock 8
hard drive 5
mute 8
power 5, 8
webcam 19
wireless 8

M

maintenance

Disk Cleanup 45
Disk Defragmenter 44

memory card

inserting 40
removing 40

memory card reader, identifying

5, 20

memory module

identifying 11

inserting 47
removing 46

replacing 45
microphone, connecting 21
microphone, identifying 6, 19
Microsoft Certificate of Authenticity

label 13

mouse, external

setting preferences 25
mute light, identifying 8

N

network jack, identifying 4

O

operating environment 65
operating system

Microsoft Certificate of

Authenticity label 13

Product Key 13
optional external devices, using

39

original system recovery 62

P

passwords

Setup Utility (BIOS) 53

Windows 52
pinching TouchPad gesture 30
ports

external monitor 5, 20, 22

HDMI 4, 19, 22

USB 20

USB 2.0 5

USB 3.0 4, 20

VGA 22
power

battery 33

conserving 34
power button, identifying 9
power connector, identifying 4
power lights, identifying 5, 8
power meter 32
PowerDVD 24
Product Key 13
product name and number,

computer 12

public WLAN connection 17

R

readable media 31

recovering from the recovery

discs 63
recovering the original system 62
recovery 62

HP Recovery Manager 62
recovery discs 59
recovery media 59
recovery, system 62
regulatory information

regulatory label 13

wireless certification labels 13
restore points 60
restoring the original system

creating recovery media 59
RJ-45 (network) jack, identifying

4

S

scrolling TouchPad gesture 30
security cable lock, installing 55
security cable slot, identifying 5
security, wireless 16
serial number 12
service labels, locating 12
setting password protection on

wakeup 32
setup of WLAN 16
Setup Utility (BIOS) passwords

53
shipping the computer 50
shutdown 36
Sleep

exiting 31
initiating 31

slots

memory card 5
security cable 5

software

CyberLink PowerDVD 24
Disk Cleanup 45

Disk Defragmenter 44
software updates, installing 54
speakers

connecting 21

identifying 9
storing a battery 35
supported discs 59
system information hot key 26
system recovery 62

74 Index

system restore points, creating

60

T

temperature 35
TouchPad

buttons 7, 27
using 27

TouchPad gestures

pinching 30
scrolling 30

zooming 30
TouchPad zone, identifying 7, 27
traveling with the computer 13,

35, 50

troubleshooting

AC adapter 69

audio functions 68

low battery level 69

power management 69

wireless connection 66
Troubleshooting and support 66
turning off the computer 36

U

unresponsive system 36
USB 2.0 port, identifying 5, 20
USB 3.0 port, identifying 20
USB 3.0 ports, identifying 4
USB cable, connecting 39
USB devices

connecting 38

description 38

removing 39
USB hubs 38
using external AC power 35
using passwords 51
using the power meter 32

Windows passwords 52
Windows security updates,

installing 54
Wireless Assistant software 14
wireless button 14
wireless certification label 13
wireless controls

button 14
operating system 14
Wireless Assistant software

14
wireless light 8, 14
wireless network (WLAN)

connecting 17
corporate WLAN connection

17

equipment needed 16
functional range 17
public WLAN connection 17
security 16

using 15
wireless network, securing 54
WLAN antennas, identifying 6
WLAN device 13, 15
WLAN label 13
writable media 31

Z

zooming TouchPad gesture 30

V

vent, identifying 5
VGA port, connecting 22
video 21

W

webcam light, identifying 6, 19
webcam, identifying 6, 19
webcam, using 20
Windows Backup and Restore

restoring files 62

Windows key, identifying 10

Index 75