HP 1HU94EA User Manual

Sprout by HP
User Guide

© Copyright 2015, 2016 HP Development
Company, L.P.

Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Microsoft and Windows are either registered
trademarks or trademarks of Microsoft
Corporation in the United States and/or other
countries SD, SDHC, and SDXC are trademarks
or registered trademarks of SD-3C in the
United States, other countries or both.

The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.

Second Edition: February 2016

First Edition: August 2015

Document Part Number: 824575-002

Product notice

This guide describes features that are common
to most products. Some features may not be
available on your computer.

Not all features are available in all editions or
versions of Windows. Systems may require
upgraded and/or separately purchased
hardware, drivers, software or BIOS update to
take full advantage of Windows functionality.
Windows 10 is automatically updated, which is
always enabled. ISP fees may apply and
additional requirements may apply over time
for updates. Go to http://www.microsoft.com
for details.

To access the latest user guide, go to

http://www.hp.com/support, and select your

country. Select Find your product, and then
follow the on-screen instructions.

The projector and desk lamp are intended to be
used for image projection and image capture,
and they are not intended for use in other
applications.

Safety notice

LED of projector - Classication of risk groups:
Risk Group 1

Software terms

By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.

For any further information or to request a full
refund of the price of the computer, please
contact your seller.

Table of contents

1 Getting to know your Sprout ........................................................................................................................... 1

Finding hardware and software information ........................................................................................................ 1

Locating hardware ............................................................................................................................... 1

Locating software ................................................................................................................................ 1

Front ....................................................................................................................................................................... 2

Sprout Illuminator .................................................................................................................................................. 3

Top .......................................................................................................................................................................... 4

Right side ............................................................................................................................................................... 5

Left side ................................................................................................................................................................. 6

Rear ........................................................................................................................................................................ 7

Connecting the HP Touch Mat ................................................................................................................................ 8

Labels ..................................................................................................................................................................... 9

Identifying the labels .......................................................................................................................... 9

2 Connecting to a network .............................................................................................................................. 10

Connecting to a wireless network ....................................................................................................................... 10

Using the wireless controls ............................................................................................................... 10

Operating system controls ............................................................................................. 10

Connecting to a WLAN ....................................................................................................................... 10

Using Bluetooth wireless devices ...................................................................................................... 11

Connecting to a wired network—LAN ................................................................................................................. 11

Sharing data and drives and accessing software ................................................................................................ 12

3 Managing power .......................................................................................................................................... 13

User-replaceable battery notices ........................................................................................................................ 13

Initiating and exiting Sleep and Hibernation ....................................................................................................... 13

Manually initiating and exiting Sleep ................................................................................................ 13

Manually initiating and exiting Hibernation ..................................................................................... 14

Setting password protection on wakeup (exiting Sleep or Hibernation) ......................................... 14

Shutting down (turning o) Sprout ..................................................................................................................... 14

4 Maintaining your Sprout ............................................................................................................................... 16

Improving performance ....................................................................................................................................... 16

Using Disk Defragmenter .................................................................................................................. 16

Using Disk Cleanup ............................................................................................................................ 16

Updating programs and drivers ........................................................................................................ 16

iii

Cleaning your Sprout ......................................................................................................................... 17

Cleaning procedures ....................................................................................................... 17

Cleaning the display ..................................................................................... 17

Cleaning the sides or cover ........................................................................... 17

Cleaning the touch mat ................................................................................ 17

Cleaning the keyboard or mouse .................................................................. 18

5 Securing your computer and information ....................................................................................................... 19

Using passwords .................................................................................................................................................. 19

Setting Windows passwords ............................................................................................................. 19

Setting Setup Utility (BIOS) passwords ............................................................................................. 19

Using Internet security software ......................................................................................................................... 20

Using antivirus software ................................................................................................................... 20

Using rewall software ..................................................................................................................... 20

Installing software updates ................................................................................................................................. 21

Securing your wireless network .......................................................................................................................... 21

Backing up your software applications and information .................................................................................... 21

Using an optional security cable lock .................................................................................................................. 21

6 Using Setup Utility (BIOS) ............................................................................................................................. 23

Starting Setup Utility (BIOS) ................................................................................................................................ 23

Updating Setup Utility (BIOS) .............................................................................................................................. 23

Determining the BIOS version ........................................................................................................... 23

Downloading a BIOS update .............................................................................................................. 23

7 Using HP PC Hardware Diagnostics (UEFI) ....................................................................................................... 25

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 25

8 Backing up, restoring, and recovering ........................................................................................................... 27

Creating recovery media and backups ................................................................................................................ 27

Creating HP Recovery media (select products only) ......................................................................... 27

Using Windows tools ........................................................................................................................................... 28

Restore and recovery ........................................................................................................................................... 29

Recovering using HP Recovery Manager ........................................................................................... 29

What you need to know before you get started ............................................................. 29

Using the HP Recovery partition (select products only) ................................................. 30

Using HP Recovery media to recover .............................................................................. 30

Changing the computer boot order ................................................................................ 31

Removing the HP Recovery partition (select products only) ......................................... 32

iv

9 Troubleshooting .......................................................................................................................................... 33

Wireless connection problems ............................................................................................................................ 33

Cannot connect to a WLAN ................................................................................................................ 33

Cannot connect to a preferred network ............................................................................................ 33

Current network security codes are unavailable .............................................................................. 34

Cannot connect to the wireless router .............................................................................................. 34

Network status icon is not displayed ................................................................................................ 34

Power problems ................................................................................................................................................... 35

Sprout will not turn on or start ......................................................................................................... 35

Hard drive error ................................................................................................................................. 35

Sprout is not responding ................................................................................................................... 35

Sprout shuts down unexpectedly ..................................................................................................... 36

Display problems ................................................................................................................................................. 36

The display is blank ........................................................................................................................... 36

Images on the screen are too large or too small, or the images are fuzzy ...................................... 36

Keyboard and mouse problems ........................................................................................................................... 36

Touch mat problems ............................................................................................................................................ 37

Audio problems .................................................................................................................................................... 38

No sound is produced through external speakers (purchased separately) ..................................... 38

Software problems .............................................................................................................................................. 38

10 Specications ............................................................................................................................................ 39

Input power .......................................................................................................................................................... 39

Operating specications ...................................................................................................................................... 39

11 Electrostatic Discharge .............................................................................................................................. 40

12 More HP resources ..................................................................................................................................... 41

13 Accessibility .............................................................................................................................................. 43

Supported assistive technologies ....................................................................................................................... 43

Contacting support .............................................................................................................................................. 43

Appendix A Scanning safety information .......................................................................................................... 44

Index ............................................................................................................................................................. 45

v

vi

1 Getting to know your Sprout

Your Sprout immersive computer is a powerful tool designed to enhance your work and entertainment. Read
this chapter to learn about best practices after you set up your immersive computer and where to nd
additional HP resources.

Finding hardware and software information

Locating hardware

To nd out what hardware is installed on your Sprout:

▲

Type device manager in the taskbar search box, and then select Device Manager.

A list displays all the devices installed on your Sprout.

Locating software

To nd out what software is installed on your immersive computer:

▲

Select the Start button, and then select All apps.

Finding hardware and software information 1

Front

Component Description

(1) WLAN antennas (2)* Send and receive wireless signals.

(2) Webcam light On: The webcam is on.

(3) Webcam Records video and takes still photographs.

(4) Speakers (3) Produce sound.

(5) Keyboard button/light Projects the keyboard on the touch mat.

(6) Home button/light Displays Sprout Workspace.

(7) Projector/touch mat button/

light

2 Chapter 1 Getting to know your Sprout

To use the webcam:

▲

Type camera in the taskbar search box, and then select Camera.

●

Tap the button to turn o touch capability on the mat.

●

Touch-and-hold to turn o the projector.

●

When the projector is o, tap the button to turn both the projector and the
touch mat on.

Component Description

(8) HP Touch Mat A touch-sensitive mat on which you can project Sprout Workspace to create a

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices
that applies to your country or region.

To access this document:

▲

Type support in the taskbar search box, and then select the HP Support Assistant app.

Sprout Illuminator

horizontal touch screen.

CAUTION: To prevent damage to your vision, avoid staring directly at the lights on Sprout Illuminator.

Component Description

(1) Desk lamp touch sensor Touch to turn the desk lamp on, to dim it, or to turn it o.

(2) High-resolution camera light On: The high-resolution camera is on.

(3) Desk lamp (2) Illuminate the touch mat.

(4) Depth camera (3) Capture three-dimensional images.

(5) Depth camera light On: The depth camera is on.

(6) High-resolution camera Captures high-resolution images from the touch mat.

(7) Projector mirror Projects Sprout Workspace on the touch mat.

Sprout Illuminator 3

Top

Component Description

(1) Power button

(2) Ambient light sensor Automatically adjusts the display brightness based on the

●

When the computer is o, press the button to turn on the
computer.

●

When the computer is in the Sleep state, press the button
briey to exit Sleep.

●

When the computer is in Hibernation, press the button
briey to exit Hibernation.

CAUTION: Pressing and holding down the power button will

result in the loss of unsaved information.

If the computer has stopped responding and Microsoft®
Windows® shutdown procedures are ineective, press and hold
the power button down for at least 5 seconds to turn o the
computer.

To learn more about your power settings, type power in the
taskbar search box, and then select Power Options.

lighting conditions in your environment.

4 Chapter 1 Getting to know your Sprout

Right side

Component Description

(1) Internal magnet Allows you to attach the stylus.

(2) Volume up/down button Increases or decreases the speaker volume.

(3) USB 3.0 port Connects an optional USB 1.0, USB 2.0, or USB 3.0 device and

provides enhanced USB power performance for USB 3.0 devices.

(4) USB 3.0 charging (powered) port Connects an optional USB 1.0, USB 2.0, or USB 3.0 device. USB

charging ports allow you to charge connected USB devices.
Standard USB ports will not charge all USB devices or will charge
using a low current. Some USB devices require power and require
you to use a powered port.

NOTE: USB charging ports can also charge select models of

cell phones and MP3 players, even when the computer is o.

(5) Hard drive activity light Blinking: The hard drive is being used.

Right side 5

Left side

Component Description

(1) Memory card reader Reads optional memory (SD, SDHC and SDXC) cards that store,

manage, share, or access information.

To insert a card, hold the card with connectors facing the slot,
insert the card into the slot, and then push in on the card until it
is rmly seated.

To remove a card, pull the card out.

(2) Audio-out (headphone)/Audio-in (microphone)

jack

Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional microphone-only devices.

WARNING! To reduce the risk of personal injury, adjust the

volume before putting on headphones, earbuds, or a headset.
For additional safety information, refer to the Regulatory,
Safety, and Environmental Notices. To access this guide, type

support in the taskbar search box, and then select the HP
Support Assistant app.

– or –

Click the question mark icon in the taskbar.

NOTE: When a device is connected to the jack, the computer

speakers are disabled.

NOTE: Be sure that the device cable has a 4-conductor

connector that supports both audio-out (headphone) and audio­in (microphone).

6 Chapter 1 Getting to know your Sprout

Rear

Component Description

(1) Vent Enables airow to cool internal components.

(2) Power supply light On: The AC power cord is connected.

(3) Security cable slot Attaches an optional security cable to the computer.

NOTE: The security cable may not prevent the computer from

being mishandled or stolen.

(4) USB 2.0 ports (2) Connect optional USB 2.0 devices.

(5) Power connector Connects an AC power cord.

(6) RJ-45 (network) jack Connects a network cable.

(7) HDMI output port Projects the computer screen display to an external monitor.

NOTE: The HDMI output port cannot be used as an input from

a TV, a game console, or a set top box.

Rear 7

Component Description

(8) Audio-out (headphone) jack Connects optional powered stereo speakers, headphones,

(9) Internal microphones (2) Record audio, automatically ltering out the noise around you.

Connecting the HP Touch Mat

earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional microphone-only devices.

WARNING! To reduce the risk of personal injury, adjust the

volume before putting on headphones, earbuds, or a headset.
For additional safety information, see the Regulatory, Safety,
and Environmental Notices.

NOTE: When a device is connected to the jack, the computer

speakers are disabled.

Set up your Sprout on a at, level surface.

CAUTION: To prevent damage to the touch mat:

●

Do not cut or pierce the touch mat.

●

Do not bend or fold the touch mat.

●

Do not place any magnetic components on the touch mat.

●

Do not use metal objects on or under the touch mat.

●

When using a stylus on the touch mat, do not place your hand or palm on the touch mat because your
hand or palm may be treated as contact points on the touch mat.

8 Chapter 1 Getting to know your Sprout

To connect the touch mat, place the touch mat on a at, level surface in front of the monitor, and slide it
toward the monitor. The magnets in Sprout Connector connect the touch mat to the monitor automatically.

NOTE: If you remove the touch mat, the projector will turn o.

To protect the touch mat from dirt or accidental damage when it is not being used, use the optional HP Touch
Mat cover (purchased separately).

Labels

Identifying the labels

The labels aixed to the computer provide information you may need when you troubleshoot system
problems. The labels are located on the bottom of the computer.

●

Service label—Provides important information to identify your computer. When contacting support, you
will probably be asked for the serial number, and possibly for the product number or the model number.
Locate these numbers before you contact support.

●

Regulatory label(s)—Provide(s) regulatory information about the computer.

●

Wireless certication label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.

Labels 9

2 Connecting to a network

You can explore the globe and access information from millions of websites using your computer and a wired
or wireless network connection. This chapter will help you get connected to that world.

Connecting to a wireless network

Your computer may be equipped with one or more of the following wireless devices:

●

WLAN device—Connects the computer to wireless local area networks (commonly referred to as Wi-Fi
networks, wireless LANs, or WLANs) in corporate oices, your home, and public places such as airports,
restaurants, coee shops, hotels, and universities. In a WLAN, the mobile wireless device in your
computer communicates with a wireless router or a wireless access point.

●

Bluetooth device©—Creates a personal area network (PAN) to connect to other Bluetooth-enabled
devices such as computers, phones, printers, headsets, speakers, and cameras. In a PAN, each device
communicates directly with other devices, and devices must be relatively close together—typically
within 10 meters (approximately 33 feet) of each other.

For more information about wireless technology, the Internet, and networking, see the information and
website links provided in Help and Support.

▲

Type help in the taskbar search box, and then select Help and Support.

Using the wireless controls

You can control the wireless devices in your computer using the operating system controls:

Operating system controls

The Network and Sharing Center allows you to set up a connection or network, connect to a network, and
diagnose and repair network problems.

To use operating system controls:

1. Type control panel in the taskbar search box, and then select Control Panel.

2. Select Network and Internet, and then select Network and Sharing Center.

For more information, see the information provided in Help and Support.

▲

Type help in the taskbar search box, and then select Help and Support.

Connecting to a WLAN

NOTE: When you are setting up Internet access in your home, you must establish an account with an

Internet service provider (ISP). To purchase Internet service and a modem, contact a local ISP. The ISP will
help set up the modem, install a network cable to connect your wireless router to the modem, and test the
Internet service.

To connect to a WLAN, follow these steps:

1. Be sure that the WLAN device is on.

2. Select the Start button, select Settings, and then select Network & Internet.

10 Chapter 2 Connecting to a network

3. Select your WLAN from the list.

4. Select Connect.

If the WLAN is a security-enabled WLAN, you are prompted to enter a security code. Type the code, and
then select Next to complete the connection.

NOTE: If no WLANs are listed, you may be out of range of a wireless router or access point.

NOTE: If you do not see the WLAN you want to connect to, right-click the network status icon, and then

select Open Network and Sharing Center. Select Set up a new connection or network. A list of options
is displayed, allowing you to manually search for and connect to a network or to create a new network
connection.

5. Follow the on-screen instructions to complete the connection.

After the connection is made, place the mouse pointer over the network status icon at the far right of the
taskbar, to verify the name and status of the connection.

NOTE: The functional range (how far your wireless signals travel) depends on WLAN implementation, router

manufacturer, and interference from other electronic devices or structural barriers such as walls and oors.

Using Bluetooth wireless devices

A Bluetooth device provides short-range wireless communications that replace the physical cable connections
that traditionally link electronic devices such as the following:

●

Computers (desktop, notebook)

●

Phones (cellular, cordless, smartphone)

●

Imaging devices (printer, camera)

●

Audio devices (headset, speakers)

●

Mouse

●

External keyboard

Bluetooth devices provide peer-to-peer capability that allows you to set up a PAN of Bluetooth devices. For
information about conguring and using Bluetooth devices, see the Bluetooth software Help.

Connecting to a wired network—LAN

Use a LAN connection if you want to connect the computer directly to a router in your home (instead of
working wirelessly), or if you want to connect to an existing network at your oice.

Connecting to a LAN requires an 8-pin, RJ-45 (network) cable and a network jack on the computer.

To connect the network cable, follow these steps:

1. Plug the network cable into the network jack (1) on the computer.

Connecting to a wired network—LAN 11

2. Plug the other end of the network cable into a network wall jack (2) or router.

NOTE: If the network cable contains noise suppression circuitry (3), which prevents interference from

TV and radio reception, orient the circuitry end of the cable toward the computer.

Sharing data and drives and accessing software

When your computer is part of a network, you are not limited to using only the information that is stored in
your computer. Computers connected to the network can exchange software and data with each other.

For more information about sharing les, folders, or drives, see the information provided in Help and Support.

▲

Type help in the taskbar search box, and then select Help and Support.

NOTE: When a disc like a DVD movie or game is copy-protected, it cannot be shared.

12 Chapter 2 Connecting to a network

3 Managing power

User-replaceable battery notices

WARNING! Risk of explosion if battery is replaced by an incorrect type. Dispose of used batteries according

to the instructions.

WARNING! To reduce the risk of re or burns, do not disassemble, crush, or puncture; do not short external

contacts; do not dispose of in re or water.

WARNING! Keep the battery away from children.

WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the

computer, a replacement battery provided by HP, or a compatible battery purchased from HP.

Initiating and exiting Sleep and Hibernation

Windows has two power-saving states, Sleep and Hibernation.

●

Sleep–The Sleep state is automatically initiated after a period of inactivity. Your work is saved to
memory, allowing you to resume working very quickly. You can also initiate Sleep manually. For more
information, see Manually initiating and exiting Sleep on page 13.

●

Hibernation–The Hibernation state is automatically initiated if Sprout is in the Sleep state for an
extended period. Hibernation puts your open documents and programs on your hard drive, and then
turns o your Sprout.

NOTE: You can manually initiate Hibernation. See Manually initiating and exiting Sleep on page 13

and Manually initiating and exiting Hibernation on page 14.

CAUTION: To reduce the risk of possible audio and video degradation, loss of audio or video playback, or

loss of information, do not initiate Sleep while reading from or writing to an external media card.

NOTE: You cannot connect to a network or perform any computer functions while Sprout is in the Sleep

state or in Hibernation.

Manually initiating and exiting Sleep

▲

To initiate Sleep, type power in the taskbar search box, and then select Power and sleep settings.

To exit Sleep:

●

Briey press the power button.

●

Press a key on the keyboard.

When Sprout exits Sleep, the power lights turn on and your work returns to the screen.

NOTE: If you have set a password to be required on wakeup, you must enter your Windows password before

your work will return to the screen.

User-replaceable battery notices 13

Manually initiating and exiting Hibernation

You can enable user-initiated Hibernation and change other power settings and timeouts using Power Options
in Control Panel.

1. Type power in the taskbar search box, and then select Power Options.

2. In the left pane, select Choose what the power button does.

3. Select Change Settings that are currently unavailable, and then, in the When I press the power button

area, select Hibernate.

– or –

Under Shutdown settings, select the Hibernate box to show the Hibernate option in the Power menu.

4. Select Save changes.

To exit Hibernation, briey press the power button.

When Sprout exits Hibernation, the power lights turn on and your work returns to the screen. If you have set a
password to be required on wakeup, you must enter your Windows password before your work will return to
the screen.

Setting password protection on wakeup (exiting Sleep or Hibernation)

To set Sprout to prompt for a password when Sprout exits Sleep or Hibernation, follow these steps:

1. Type power in the taskbar search box, and then select Power Options.

2. In the left pane, select Require a password on wakeup.

3. Select Change Settings that are currently unavailable.

4. Select Require a password (recommended).

NOTE: To create a user account password or change your current user account password, select Create

or change your user account password, and then follow the on-screen instructions. If you do not need

to create or change a user account password, go to step 5.

5. Select Save changes.

Shutting down (turning o) Sprout

CAUTION: Unsaved information is lost when Sprout shuts down. Be sure to save your work before shutting

down Sprout.

The Shut down command closes all open programs, including the operating system, and then turns o
Sprout.

Shut down Sprout under any of the following conditions:

●

When you need to access components inside Sprout

●

When you are connecting an external hardware device to a port other than a USB or video port

●

When Sprout will be unused and disconnected from external power for an extended period

14 Chapter 3 Managing power

Although you can shut down Sprout with the power button, the recommended procedure is to use the turn o
command, as follows:

NOTE: If Sprout is in the Sleep state or in Hibernation, you must rst exit Sleep or Hibernation before

shutdown is possible.

1. Save your work and close all open programs.

2. Select the Start button, select the Power icon, and then select Shut down.

If Sprout is unresponsive and you are unable to use the preceding shutdown procedures, try the following
emergency procedures in the sequence provided:

●

Press ctrl+alt+delete. Select the Start button, select the Power icon, and then select Shut down.

●

Press and hold the power button for at least 5 seconds.

●

Disconnect Sprout from external power.

Shutting down (turning o) Sprout 15

4 Maintaining your Sprout

It is important to perform regular maintenance to keep your Sprout in optimal condition. This chapter explains
how to use tools like Disk Defragmenter and Disk Cleanup. It also provides instructions for updating programs
and drivers and steps to clean Sprout,.

Improving performance

You can improve the performance of your computer by performing regular maintenance tasks with tools such
as Disk Defragmenter and Disk Cleanup.

Using Disk Defragmenter

HP recommends using Disk Defragmenter to defragment your hard drive at least once a month.

To run Disk Defragmenter:

1. Type disk defrag in the taskbar search box, and then select Defragment and optimize your drives.

2. Follow the on-screen instructions.

For additional information, access the Disk Defragmenter software Help.

Using Disk Cleanup

Use Disk Cleanup to search the hard drive for unnecessary les that you can safely delete to free up disk space
and help Sprout run more eiciently.

To run Disk Cleanup:

1. Type disk in the taskbar search box, and then select Free up disk space by deleting unnecessary les

or Uninstall apps to free up disk space.

2. Follow the on-screen instructions.

Updating programs and drivers

HP recommends that you update your programs and drivers on a regular basis. Updates can resolve issues
and bring new features and options to your Sprout. For example, older graphics components might not work
well with the most recent gaming software. Without the latest driver, you would not be getting the most out
of your equipment.

Go to http://www.hp.com/support to download the latest versions of HP programs and drivers. In addition,
register to receive automatic notications when updates become available.

If you would like to update your programs and drivers, follow these instructions:

1. Type support in the taskbar search box, and then select the HP Support Assistant app.

2. Select Updates and tune-ups, and then select Check for HP updates now.

3. Follow the on-screen instructions.

16 Chapter 4 Maintaining your Sprout

Cleaning your Sprout

Use the following products to clean your Sprout safely:

●

Dry microber cleaning cloth or a chamois (static-free cloth without oil)

●

Static-free cloth wipes

CAUTION: Avoid strong cleaning solvents that can permanently damage your Sprout. If you are not sure that

a cleaning product is safe for your Sprout, check the product contents to make sure that ingredients such as
alcohol, acetone, ammonium chloride, methylene chloride, and hydrocarbons are not included in the product.

Fibrous materials, such as paper towels, can scratch Sprout. Over time, dirt particles and cleaning agents can
get trapped in the scratches.

Cleaning procedures

Follow the procedures in this section to safely clean your Sprout.

WARNING! To prevent electric shock or damage to components, do not attempt to clean your Sprout while it

is turned on.

Turn o Sprout.

Disconnect external power.

Disconnect all powered external devices.

CAUTION: To prevent damage to internal components, do not spray cleaning agents or liquids directly on

any Sprout surface. Liquids dripped on the surface can permanently damage internal components.

Cleaning the display

CAUTION: Do not spray or place the cleaner directly on the screen, projector, or other glass surfaces.

Gently wipe the sides and the surface of the display, projector, and cameras using a soft, lint-free cloth
moistened with an alcohol-free glass cleaner.

Cleaning the sides or cover

To clean the sides or cover, use a soft microber cloth or chamois moistened with one of the cleaning
solutions listed previously or use an acceptable disposable wipe.

NOTE: When cleaning the cover of Sprout, use a circular motion to aid in removing dirt and debris.

Cleaning the touch mat

CAUTION: Do not spray or place the cleaner directly on the touch mat.

●

Gently wipe the surface of the touch mat using a soft, lint-free cloth moistened with an alcohol-free
glass cleaner.

●

To prevent damage to the touch mat, avoid using strong chemicals.

Improving performance 17

Cleaning the keyboard or mouse

WARNING! To reduce the risk of electric shock or damage to internal components, do not use a vacuum

cleaner attachment to clean the keyboard. A vacuum cleaner can deposit household debris on the keyboard
surface.

CAUTION: To prevent damage to internal components, do not allow liquids to drip between the keys.

●

To clean the keyboard or mouse, use a soft microber cloth or a chamois moistened with one of the
cleaning solutions listed previously or use an acceptable disposable wipe.

●

To prevent keys from sticking and to remove dust, lint, and particles from the keyboard, use a can of
compressed air with a straw extension.

18 Chapter 4 Maintaining your Sprout

5 Securing your computer and information

Computer security is essential for protecting the condentiality, integrity, and availability of your information.
Standard security solutions provided by the Windows operating system, HP applications, the non-Windows
Setup Utility (BIOS), and other third-party software can help protect your computer from a variety of risks,
such as viruses, worms, and other types of malicious code.

IMPORTANT: Some security features listed in this chapter may not be available on your computer.

Using passwords

A password is a group of characters that you choose to secure your computer information and to protect
online transactions. Several types of passwords can be set. For example, when you set up your computer for
the rst time, you were asked to create a user password to secure your computer. Additional passwords can
be set in Windows or in the HP Setup Utility (BIOS) that is preinstalled on your computer.

You may nd it helpful to use the same password for a Setup Utility (BIOS) feature and for a Windows security
feature.

To create and save passwords, use the following tips:

●

To reduce the risk of being locked out of the computer, record each password and store it in a secure
place away from the computer. Do not store passwords in a le on the computer.

●

When creating passwords, follow requirements set by the program.

●

Change your passwords at least every 3 months.

●

An ideal password is long and has letters, punctuation, symbols, and numbers.

●

Before you send your computer for service, back up your les, delete condential les, and then remove
all password settings.

For additional information about Windows passwords, such as screen-saver passwords:

▲

Type support in the taskbar search box, and then select the HP Support Assistant app.

Setting Windows passwords

Password Function

User password Protects access to a Windows user account.

Administrator password Protects administrator-level access to computer contents.

Setting Setup Utility (BIOS) passwords

NOTE: This password cannot be used to access Setup Utility

(BIOS) contents.

Password

Setup password

Function

●

Must be entered each time you access Setup Utility (BIOS).

Using passwords 19

Password Function

●

If you forget your setup password, you cannot access Setup
Utility (BIOS).

Power-on password

To set, change, or delete a setup or power-on password in Setup Utility (BIOS):

1. Start Setup Utility (BIOS):

Turn on or restart the computer, quickly press esc, and then press f10.

2. Use the arrow keys to select Security, and then follow the on-screen instructions.

Your changes take eect when the computer restarts.

Using Internet security software

When you use your computer to access email, a network, or the Internet, you potentially expose your
computer to computer viruses, spyware, and other online threats. To help protect your computer, Internet
security software that includes antivirus and rewall features may be preinstalled on your computer as a trial
oer. To provide ongoing protection against newly discovered viruses and other security risks, security
software must be kept up to date. It is strongly recommended that you upgrade the security software trial
oer or purchase the software of your choice in order to fully protect your computer.

●

Must be entered each time you turn on or restart the
computer.

●

If you forget your power-on password, you cannot turn on or
restart the computer.

Using antivirus software

Computer viruses can disable programs, utilities, or the operating system, or cause them to function
abnormally. Antivirus software can detect most viruses, destroy them, and in most cases, repair any damage
they have caused.

To provide ongoing protection against newly discovered viruses, antivirus software must be kept up to date.

An antivirus program may be preinstalled on your computer. It is strongly recommended that you use the
antivirus program of your choice in order to fully protect your computer.

For more information about computer viruses, type support in the taskbar search box, and then select the

HP Support Assistant app.

Using rewall software

Firewalls are designed to prevent unauthorized access to a system or network. A rewall can be software you
install on your computer and/or network, or it can be a combination of both hardware and software.

There are two types of rewalls to consider:

●

Host-based rewalls—Software that protects only the computer it is installed on.

●

Network-based rewalls—Installed between your DSL or cable modem and your home network to
protect all the computers on the network.

When a rewall is installed on a system, all data sent to and from the system is monitored and compared with
a set of user-dened security criteria. Any data that does not meet those criteria is blocked.

20 Chapter 5 Securing your computer and information

Installing software updates

HP, Windows, and third-party software installed on your computer should be regularly updated to correct
security problems and improve software performance. For more information, see Updating programs and

drivers on page 16.

CAUTION: Microsoft sends out alerts regarding Windows updates, which may include security updates. To

protect the computer from security breaches and computer viruses, install all updates from Microsoft as soon
as you receive an alert.

You can install these updates automatically.

To view or change the settings:

1. Select the Start button, select Settings, and then select Update & Security.

2. Select Windows Update, and then follow the on-screen instructions.

3. To schedule a time for installing updates, select Advanced Options, and then follow the on-screen

instructions.

Securing your wireless network

When you set up a WLAN or access an existing WLAN, always enable security features to protect your network
from unauthorized access. WLANs in public areas (hotspots) like coee shops and airports may not provide
any security.

Backing up your software applications and information

Regularly back up your software applications and information to protect them from being permanently lost or
damaged through a virus attack or a software or hardware failure. For more information, see Backing up,

restoring, and recovering on page 27.

Using an optional security cable lock

A security cable lock, purchased separately, is designed to act as a deterrent, but it may not prevent the
computer from being mishandled or stolen. Security cable locks are only one of several methods that should
be employed as part of a complete security solution to help maximize theft protection.

The security cable slot on your computer may look slightly dierent from the illustration in this section. For
the location of the security cable slot on your computer, see Getting to know your Sprout on page 1.

1. Loop the security cable lock around a secured object.

2. Insert the key (1) into the security cable lock (2).

Installing software updates 21

3. Insert the security cable lock into the security cable slot on the computer (3), and then lock the security

cable lock with the key.

4. Remove the key and keep it in a safe place.

22 Chapter 5 Securing your computer and information

6 Using Setup Utility (BIOS)

Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output
devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS)
includes settings for the types of devices installed, the startup sequence of the computer, and the amount of
system and extended memory.

Starting Setup Utility (BIOS)

CAUTION: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the computer

from operating properly.

▲

Turn on or restart the computer, quickly press esc, and then press f10.

Updating Setup Utility (BIOS)

Updated versions of Setup Utility (BIOS) may be available on the HP website.

Most BIOS updates on the HP website are packaged in compressed les called SoftPaqs.

Some download packages contain a le named Readme.txt, which contains information regarding installing
and troubleshooting the le.

Determining the BIOS version

To decide whether you need to update Setup Utility (BIOS), rst determine the BIOS version on your Sprout.

BIOS version information (also known as ROM date and System BIOS) can be accessed by typing support in
the taskbar search box, selecting the HP Support Assistant app, selecting My computer, and then or by using

Setup Utility (BIOS).

1. Start Setup Utility (BIOS) (see Starting Setup Utility (BIOS) on page 23).

2. Use the arrow keys to select File, select System Information, and then make note of your BIOS version.

To exit Setup Utility (BIOS):

1. Use the arrow keys to select Ignore Changes and Exit, and then press enter.

2. Select Yes.

Downloading a BIOS update

CAUTION: To reduce the risk of damage to Sprout or an unsuccessful installation, download and install a

BIOS update only when Sprout is connected to reliable external power using the AC power cord. Do not
download or install a BIOS update while the computer is running on battery power, docked in an optional
docking device, or connected to an optional power source. During the download and installation, follow these
instructions:

●

Do not disconnect power from Sprout by unplugging the power cord from the AC outlet.

●

Do not shut down Sprout or initiate Sleep.

●

Do not insert, remove, connect, or disconnect any device, cable, or cord.

Starting Setup Utility (BIOS) 23

NOTE: If your Sprout is connected to a network, consult the network administrator before installing any

software updates, especially system BIOS updates.

1. Type support in the taskbar search box, and then select the HP Support Assistant app.

2. Select Updates and tune-ups, and then select Check for HP updates now.

3. Follow the on-screen instructions.

4. At the download area, follow these steps:

a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your

Sprout. If the update is more recent than your BIOS, make a note of the date, name, or other
identier. You may need this information to locate the update later, after it has been downloaded
to your hard drive.

b. Follow the on-screen instructions to download your selection to the hard drive.

Make a note of the path to the location on your hard drive where the BIOS update is downloaded.
You will need to access this path when you are ready to install the update.

BIOS installation procedures vary. Follow any instructions that appear on the screen after the download is
complete. If no instructions appear, follow these steps:

1. Select the Start button, and then select File Explorer.

2. Select your hard drive designation. The hard drive designation is typically Local Disk (C:).

3. Using the hard drive path you recorded earlier, open the folder on your hard drive that contains the

update.

4. Double-click the le that has an .exe extension (for example, lename.exe).

The BIOS installation begins.

5. Complete the installation by following the on-screen instructions.

NOTE: After a message on the screen reports a successful installation, you can delete the downloaded le

from your hard drive.

24 Chapter 6 Using Setup Utility (BIOS)

7 Using HP PC Hardware Diagnostics (UEFI)

HP PC Hardware Diagnostics is a Unied Extensible Firmware Interface (UEFI) that allows you to run diagnostic
tests to determine whether the computer hardware is functioning properly. The tool runs outside the
operating system so that it can isolate hardware failures from issues that are caused by the operating system
or other software components.

When HP PC Hardware Diagnostics (UEFI) detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated. This ID code can then be provided to support to help determine how to correct
the problem.

NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode and you

must use the keyboard attached.

To start HP PC Hardware Diagnostics (UEFI), follow these steps:

1. Turn on or restart the computer, and quickly press esc.

2. Press f2.

The BIOS searches three places for the diagnostic tools, in the following order:

a. Connected USB drive

NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading

HP PC Hardware Diagnostics (UEFI) to a USB device on page 25.

b. Hard drive

c. BIOS

3. When the diagnostic tool opens, select the type of diagnostic test you want to run, and then follow the

on-screen instructions.

NOTE: If you need to stop a diagnostic test, press esc.

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device

NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only, and you

must use a Windows computer to download and create the HP UEFI support environment because only .exe
les are oered.

There are two options to download HP PC Hardware Diagnostics to a USB device.

Download the latest UEFI version

1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.

2. In the HP PC Hardware Diagnostics section, select the Download link, and then select Run.

Download any version of UEFI for a specic product

1. Go to http://www.hp.com/support.

2. Select Get software and drivers.

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 25

3. Enter the product name or number.

– or –

Select Identify now to let HP automatically detect your product.

4. Select your computer, and then select your operating system.

5. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version

you want.

26 Chapter 7 Using HP PC Hardware Diagnostics (UEFI)

8 Backing up, restoring, and recovering

This chapter provides information about the following processes. The information in the chapter is standard
procedure for most products.

●

Creating recovery media and backups

●

Restoring and recovering your system

For additional information, refer to the HP support assistant app.

▲

Type support in the taskbar search box, and then select the HP Support Assistant app.

‒ or –

Click the question mark icon in the taskbar.

IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least

70% charged before you start the recovery process.

IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before

beginning any recovery process.

Creating recovery media and backups

The following methods of creating recovery media and backups are available on select products only. Choose
the available method according to your computer model.

●

Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This
step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall
the original operating system in cases where the hard drive is corrupted or has been replaced. For
information on creating recovery media, see Creating HP Recovery media (select products only)

on page 27. For information on the recovery options that are available using the recovery media, see
Using Windows tools on page 28.

●

Use Windows tools to create system restore points and create backups of personal information.

For more information, see Recovering using HP Recovery Manager on page 29.

NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.

Creating HP Recovery media (select products only)

If possible, check for the presence of the Recovery partition and the Windows partition. From the Start menu,
select File Explorer, and then select This PC.

●

If your computer does not list the Windows partition and the Recovery partition, you can obtain recovery
media for your system from support. See the Worldwide Telephone Numbers booklet included with the
computer. You can also nd contact information on the HP website. Go to http://www.hp.com/support,
select your country or region, and follow the on-screen instructions.

Creating recovery media and backups 27

You can use Windows tools to create system restore points and create backups of personal information,
see Using Windows tools on page 28.

●

If your computer does list the Recovery partition and the Windows partition, you can use HP Recovery
Manager to create recovery media after you successfully set up the computer. HP Recovery media can be
used to perform system recovery if the hard drive becomes corrupted. System recovery reinstalls the
original operating system and software programs that were installed at the factory and then congures
the settings for the programs. HP Recovery media can also be used to customize the system or restore
the factory image if you replace the hard drive.

◦

Only one set of recovery media can be created. Handle these recovery tools carefully, and keep
them in a safe place.

◦

HP Recovery Manager examines the computer and determines the required storage capacity for
the media that will be required.

◦

To create recovery discs, your computer must have an optical drive with DVD writer capability, and
you must use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use
rewritable discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray)
discs; they are not compatible with HP Recovery Manager software. Or, instead, you can use a high­quality blank USB ash drive.

◦

If your computer does not include an integrated optical drive with DVD writer capability, but you
would like to create DVD recovery media, you can use an external optical drive (purchased
separately) to create recovery discs. If you use an external optical drive, it must be connected
directly to a USB port on the computer; the drive cannot be connected to a USB port on an external
device, such as a USB hub. If you cannot create DVD media yourself, you can obtain recovery discs
for your computer from HP. See the Worldwide Telephone Numbers booklet included with the
computer. You can also nd contact information on the HP website. Go to http://www.hp.com/

support, select your country or region, and follow the on-screen instructions.

◦

Be sure that the computer is connected to AC power before you begin creating the recovery media.

◦

The creation process can take an hour or more. Do not interrupt the creation process.

◦

If necessary, you can exit the program before you have nished creating all of the recovery DVDs.
HP Recovery Manager will nish burning the current DVD. The next time you start HP Recovery
Manager, you will be prompted to continue.

To create HP Recovery media:

IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before

beginning these steps.

1. Type recovery in the taskbar search box, and then select HP Recovery Manager.

2. Select Create recovery media, and then follow the on-screen instructions.

If you ever need to recover the system, see Recovering using HP Recovery Manager on page 29.

Using Windows tools

You can create recovery media, system restore points, and backups of personal information using Windows
tools.

NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.

For more information and steps, see the Get started app.

▲

Select the Start button, and then select the Get started app.

28 Chapter 8 Backing up, restoring, and recovering

Restore and recovery

There are several options for recovering your system. Choose the method that best matches your situation
and level of expertise:

IMPORTANT: Not all methods are available on all products.

●

Windows oers several options for restoring from backup, refreshing the computer, and resetting the
computer to its original state. For more information see the Get started app.

▲

Select the Start button, and then select the Get started app.

●

If you need to correct a problem with a preinstalled application or driver, use the Reinstall drivers and/or
applications option (select products only) of HP Recovery Manager to reinstall the individual application
or driver.

▲

Type recovery in the taskbar search box, select HP Recovery Manager, select Reinstall drivers
and/or applications

●

If you want to recover the Windows partition to original factory content, you can choose the System
Recovery option from the HP Recovery partition (select products only) or use the HP Recovery media.
For more information, see Recovering using HP Recovery Manager on page 29. If you have not already
created recovery media, see Creating HP Recovery media (select products only) on page 27.

●

On select products, if you want to recover the computer's original factory partition and content, or if you
have replaced the hard drive, you can use the Factory Reset option of HP Recovery media. For more
information, see Recovering using HP Recovery Manager on page 29.

, and then follow the on-screen instructions.

●

On select products, if you want to remove the recovery partition to reclaim hard drive space, HP
Recovery Manager oers the Remove Recovery Partition option.

For more information, see Removing the HP Recovery partition (select products only) on page 32.

Recovering using HP Recovery Manager

HP Recovery Manager software allows you to recover the computer to its original factory state by using the
HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery
partition (select products only). If you have not already created recovery media, see Creating HP Recovery

media (select products only) on page 27.

What you need to know before you get started

●

HP Recovery Manager recovers only software that was installed at the factory. For software not
provided with this computer, you must either download the software from the manufacturer's website or
reinstall the software from the media provided by the manufacturer.

IMPORTANT: Recovery through HP Recovery Manager should be used as a nal attempt to correct

computer issues.

●

HP Recovery media must be used if the computer hard drive fails. If you have not already created
recovery media, see Creating HP Recovery media (select products only) on page 27.

●

To use the Factory Reset option (select products only), you must use HP Recovery media. If you have not
already created recovery media, see Creating HP Recovery media (select products only) on page 27.

●

If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not
work, you can obtain recovery media for your system from support. See the Worldwide Telephone
Numbers booklet included with the computer. You can also nd contact information from the HP

Restore and recovery 29

website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen
instructions.

IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before

beginning recovery, back up any personal data you want to retain.

Using HP Recovery media, you can choose from one of the following recovery options:

NOTE: Only the options available for your computer display when you start the recovery process.

●

System Recovery—Reinstalls the original operating system, and then congures the settings for the
programs that were installed at the factory.

●

Factory Reset—Restores the computer to its original factory state by deleting all information from the
hard drive and re-creating the partitions. Then it reinstalls the operating system and the software that
was installed at the factory.

The HP Recovery partition (select products only) allows System Recovery only.

Using the HP Recovery partition (select products only)

The HP Recovery partition allows you to perform a system recovery without the need for recovery discs or a
recovery USB ash drive. This type of recovery can be used only if the hard drive is still working.

To start HP Recovery Manager from the HP Recovery partition:

IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before

beginning these steps (select products only).

1. Type recovery in the taskbar search box, select Recovery Manager, and then select HP Recovery

Environment

- or-

For computers or tablets with keyboards attached, press f11 while the computer boots, or press and
hold f11 as you press the power button.

For tablets without keyboards:

Turn on or restart the tablet, and then quickly hold down the volume down button; then select f11.

- or -

Turn on or restart the tablet, and then quickly hold down the Windows button; then select f11.

2. Select Troubleshoot from the boot options menu.

3. Select Recovery Manager, and then follow the on-screen instructions.

.

Using HP Recovery media to recover

You can use HP Recovery media to recover the original system. This method can be used if your system does
not have an HP Recovery partition or if the hard drive is not working properly.

1. If possible, back up all personal les.

2. Insert the HP Recovery media, and then restart the computer.

NOTE: If the computer does not automatically restart in HP Recovery Manager, change the computer

boot order. See Changing the computer boot order on page 31.

3. Follow the on-screen instructions.

30 Chapter 8 Backing up, restoring, and recovering

Changing the computer boot order

If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is
the order of devices listed in BIOS where the computer looks for startup information. You can change the
selection to an optical drive or a USB ash drive.

To change the boot order:

IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before

beginning these steps.

1. Insert the HP Recovery media.

2. Access BIOS:

For computers or tablets with keyboards attached:

▲

Turn on or restart the computer or tablet, quickly press esc, and then press f9 for boot options.

For tablets without keyboards:

▲

Turn on or restart the tablet, and then quickly hold down the volume down button; then select f9.

- or -

Turn on or restart the tablet, and then quickly hold down the Windows button; then select f9.

3. Select the optical drive or USB ash drive from which you want to boot.

4. Follow the on-screen instructions.

Restore and recovery 31

Removing the HP Recovery partition (select products only)

HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space.

IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery

or create HP recovery media from the HP Recovery partition. So before you remove the Recovery partition,
create HP Recovery media; see Creating HP Recovery media (select products only) on page 27.

NOTE: The Remove Recovery Partition option is only available on products that support this function.

Follow these steps to remove the HP Recovery partition:

1. Type recovery in the taskbar search box, and then select HP Recovery Manager.

2. Select Remove Recovery Partition, and then follow the on-screen instructions.

32 Chapter 8 Backing up, restoring, and recovering

9 Troubleshooting

Wireless connection problems

Some possible causes for wireless connection problems include the following:

●

Wireless device is not turned on.

●

Wireless device is not installed correctly or has been disabled.

●

Wireless device encountered interference from other devices.

●

Wireless device or router hardware has failed.

Cannot connect to a WLAN

If you have a problem connecting to a WLAN, conrm that the integrated WLAN device is turned on and
properly installed on your Sprout.

1. Be sure that the wireless device is turned on.

2. Then try connecting to the WLAN again.

If you are still unable to connect, follow the steps below.

1. Type control panel in the taskbar search box, and then select Control Panel.

2. Select System and Security, select System, and then select Device Manager.

3. Select the arrow next to Network adapters to expand the list and show all adapters.

4. Identify the WLAN device from the Network adapters list. The listing for a WLAN device may include the

term wireless, wireless LAN, WLAN, or 802.11.

If no WLAN device is listed, either your Sprout does not have an integrated WLAN device, or the driver for
the WLAN device is not properly installed.

For more information about troubleshooting WLANs, see the website links provided in Help and Support.

Cannot connect to a preferred network

You may not be able to connect to a preferred network because it is a security-enabled WLAN. You must have
the security code to connect to this type of WLAN. See the next section for additional information.

If entering a security code is not the problem, you may have a corrupted WLAN connection. Many times,
Windows can automatically repair a corrupted WLAN connection.

●

If there is a network status icon at the far right of the taskbar, right-click the icon, and then select
Troubleshoot problems.

Windows resets your network device and attempts to reconnect to one of the preferred networks.

●

If there is no network status icon at the far right of the taskbar, follow these steps:

Wireless connection problems 33

1. Type control panel in the taskbar search box, and then select Control Panel.

2. Select Network and Internet, and then select Network and Sharing Center.

3. Select Troubleshoot problems, and then select the network you want to repair.

Current network security codes are unavailable

If you are prompted for a security code (or network key) or a name (SSID) when connecting to a WLAN, the
network is protected by security. The SSID and security code are alphanumeric codes that you enter into your
Sprout to identify your Sprout to the network. You must have the current codes to connect to a secure
network.

●

For a network connected to your personal wireless router, review the router user guide for instructions
on setting up the same codes on both the router and the WLAN device.

●

For a private network, such as a network in an oice or at a public Internet chat room, contact the
network administrator to obtain the codes, and then enter the codes when your are prompted to do so.

Some networks change the SSID or network keys used in their routers or access points on a regular basis
to improve security. You must change the corresponding code in your Sprout accordingly.

If you are provided with a new wireless network key and SSID for a network, and if you have previously
connected to that network, follow the steps below to reconnect to the network:

1. Right-click the network status icon at the far right of the taskbar.

A list showing the available WLANs is displayed. If you are in a hotspot where several WLANs are active,
several will be displayed.

2. Right-click the network, and then select Properties.

NOTE: If the network you want is not listed, check with the network administrator to be sure that the

router or access point is operating.

3. Select the Security tab, and then enter the correct wireless encryption data into the Network security

key box.

4. Select OK to save these settings.

Cannot connect to the wireless router

If you are trying to connect to the wireless router and are unsuccessful, reset the wireless router by removing
power from the router for 10 to 15 seconds.

If Sprout still cannot connect to a WLAN, restart the wireless router. For details, see the router manufacturer's
instructions.

Network status icon is not displayed

If the network status icon is not displayed at the far right of the taskbar after you congure the WLAN, the
software driver is either missing or corrupted. A Windows “Device not Found” error message may also be
displayed.

To resolve this problem, get the latest version of the WLAN device software and drivers for your Sprout from

http://www.hp.com.

1. Open your Internet browser.

2. For support, go to http://www.hp.com/support.

34 Chapter 9 Troubleshooting

3. Select the option for software and driver downloads, and then type your computer model number in the

search box.

4. Press enter, and then follow the on-screen instructions.

NOTE: If the WLAN device you are using was purchased separately, consult the manufacturer's website for

the latest software.

Power problems

Sprout will not turn on or start

1. Test the AC outlet by connecting a dierent electrical device to it.

2. Reconnect the computer's cables, being sure that the connection from the AC power cord to the

computer and the connection from the AC power cord to the AC outlet are secure.

3. Try to turn on Sprout.

●

If the power lights turn on, the AC power cord is working properly.

●

If the connections are secure and the power lights remain o, the AC power cord is not functioning
and should be replaced.

Contact support for information about obtaining a replacement AC power cord.

Hard drive error

1. Press the ctrl+alt+delete keys simultaneously.

2. Select the Power icon in the lower-right corner of the screen, and then select Restart.

Or, press and hold the power button on Sprout for 5 or more seconds to turn o Sprout, and then press
the power button to turn on Sprout.

3. If Windows opens, immediately back up all important information to an external hard drive.

4. Whether Windows started or not, contact support. Either the hard drive or the system board may need

to be replaced.

Sprout is not responding

Use the Windows Task Manager to close any programs that are not responding.

1. Press the ctrl+alt+delete keys.

2. Select Task Manager.

3. Select any program that is not responding, and then select End Task.

If closing programs does not work, restart Sprout.

1. Press the ctrl+alt+delete keys.

2. Select the Power icon, and then select Restart.

– or –

Press and hold the power button for 5 or more seconds to turn o Sprout, and then press the power
button to turn on Sprout.

Power problems 35

Sprout shuts down unexpectedly

●

Sprout might be in an exceedingly hot environment. Turn it o and let it cool down.

●

Be sure that Sprout vents are not blocked and that the internal fan is running. See Getting to know your

Sprout on page 1 for the location of the computer vents.

Display problems

The display is blank

●

Exit Sleep to redisplay the screen image.

◦

Press the power button briey.

◦

Press a key on the keyboard.

◦

Press the space bar.

◦

Press the esc key.

●

Press the power button to turn on Sprout.

Images on the screen are too large or too small, or the images are fuzzy

Adjust the resolution settings.

1. Type control panel in the taskbar search box, and then select Control Panel.

2. Select Appearance and Personalization.

3. Under Display, select Adjust Screen Resolution.

4. Adjust resolution as necessary, and then select Apply.

Keyboard and mouse problems

●

Be sure that you are using the keyboard or mouse within range of the receiver.

●

Be sure that the mouse is not in Suspend mode, which occurs after 20 minutes of inactivity. Click the left
mouse button to reactivate it.

●

Replace the batteries in the keyboard and mouse.

●

Re-pair the keyboard and mouse to the receiver.

NOTE: The illustrations below may look slightly dierent from your keyboard and mouse.

IMPORTANT: During these steps, place the keyboard and mouse on the same level as the receiver.

To re-pair the keyboard and mouse:

1. Be sure that the mouse is on (1), and then press and hold the Connect button (2) for 5 to 10 seconds. To

conrm the connection, move the mouse and check for a response on the screen.

2. After the mouse connection is established, complete the following steps to re-pair the keyboard.

3. On the keyboard, press and hold the Connect button (3) for 5 to 10 seconds.

36 Chapter 9 Troubleshooting

Touch mat problems

Projection remains when the touch mat is removed.

1. Restart HPPCSERVICE:

a. Press ctrl+alt+delete.

b. Select Task Manager, and then select the Services tab.

c. In the Name column, select HPPCSERVICE.

d. Right-click HPPCSERVICE, and then select Stop.

e. Right-click HPPCSERVICE, and then select Start.

2. Select the Power icon, and then select Restart.

– or –

Press and hold the power button on Sprout for 5 or more seconds to turn o Sprout, and then press the
power button to turn on Sprout.

Projection does not come back when the touch mat is connected again.

1. If the touch mat workspace icon is amber, touch the icon to enable the projector. When the projector is

on, the icon is white.

2. Remove the touch mat, and remove any debris from the touch mat or the connector that would interrupt

the connection.

– or –

Clean the touch mat and the connector with a cloth.

3. Select the Power icon, and then click Restart.

– or –

Press and hold the power button on Sprout for 5 or more seconds to turn o Sprout, and then press the
power button to turn on Sprout.

The touch mat is not registering touches.

1. If the touch mat workspace icon is amber, touch the icon to enable the projector. When the projector is

on, the icon is white.

2. Remove the touch mat, and remove any debris from the touch mat or the connector that would interrupt

the connection.

– or –

Clean the touch mat and the connector with a cloth.

3. Select the Power icon, and then select Restart.

– or –

Press and hold the power button for 5 or more seconds to turn o Sprout, and then press the power
button to turn on Sprout.

4. Remove any metal objects from the touch mat.

Touch mat problems 37

Audio problems

No sound is produced through external speakers (purchased separately)

●

Be sure that you connected powered speakers and that they are turned on.

●

Adjust the volume, either on the speakers or through the computer operating system.

●

Turn o your Sprout, and then unplug and reconnect the speakers. Be sure that the speakers are
properly connected.

●

Unplug headphones if they are connected to your Sprout (or speaker system).

●

If Sprout is in the Sleep state, exit Sleep by briey pressing the power button.

●

Check the audio functions.

To check the audio functions on your Sprout, follow these steps:

1. Type control panel in the taskbar search box, and then select Control Panel.

2. Select Hardware and Sound, and then select Sound.

3. When the Sound window opens, select the Sounds tab. Under Program Events, select any sound event,

such as a beep or alarm, and then select Test.

You should hear sound through the speakers or through connected headphones.

To check the recording functions on your Sprout, follow these steps:

1. Type sound in the taskbar search box, and then select Sound Recorder.

2. Select Start Recording and speak into the microphone. Save the le to your Windows desktop.

3. Open a multimedia program and play back the sound.

NOTE: To conrm or change the audio settings on your Sprout, type control panel in the taskbar

search box, and then select Control Panel. Select Hardware and Sound, and then select Sound.

Software problems

●

Shut down Sprout, and then turn it on again.

●

Update or reinstall the drivers. See Updating programs and drivers on page 16.

●

Refresh or restore your Sprout. See Backing up, restoring, and recovering on page 27.

38 Chapter 9 Troubleshooting

10 Specications

Input power

Input power Rating

Operating voltage and current 100–240 V dc @ 4.5–2.25 A, 50/60Hz

Operating specications

NOTE: To see the electrical ratings, refer to your computer’s ratings label, located on the outside of the

computer, to determine the exact electrical rating.

Factor Metric U.S.

Operating temperature 5°C to 35°C 41°F to 95°F

Storage temperature –30°C to 65°C –22°F to 149°F

Operating humidity 15% to 80% @ 26°C 15% to 80% @ 78°F

Operating altitude 0 m to 2000 m 0 ft to 6561 ft

Storage altitude 0 m to 4572 m 0 ft to 15,000 ft

Input power 39

11 Electrostatic Discharge

Electrostatic discharge is the release of static electricity when two objects come into contact—for example,
the shock you receive when you walk across the carpet and touch a metal door knob.

A discharge of static electricity from ngers or other electrostatic conductors may damage electronic
components.

To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions:

●

If removal or installation instructions direct you to unplug the computer, rst be sure that it is properly
grounded.

●

Keep components in their electrostatic-safe containers until you are ready to install them.

●

Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.

●

Use nonmagnetic tools.

●

Before handling components, discharge static electricity by touching an unpainted metal surface.

●

If you remove a component, place it in an electrostatic-safe container.

40 Chapter 11 Electrostatic Discharge

12 More HP resources

To locate resources that provide product details, how-to information, and more, use this table.

Resource Contents

Sprout website

http://sprout.hp.com

Help and Support

To access Help and Support:

▲

Type help in the taskbar search box, and then
select Help and Support.

– or –

Click the question mark icon in the taskbar.

HP Support

For support, go to http://www.hp.com/support.

Safety & Comfort Guide

To access this guide:

1. Type support in the taskbar search box, and then

select the HP Support Assistant app.

2. Select My computer, and then select User guides.

‒ or –

Go to http://www.hp.com/ergo.

●

Current information about learning, inspiration, and
troubleshooting.

●

A broad range of how-to information and troubleshooting tips

●

Online chat with an HP technician

●

Support telephone numbers

●

HP service center locations

●

Proper workstation setup

●

Guidelines for posture and work habits that increase your comfort
and decrease your risk of injury

●

Electrical and mechanical safety information

Regulatory, Safety and Environmental Notices

To access this document:

1. Type support in the taskbar search box, and then

select the HP Support Assistant app.

– or –

Click the question mark icon in the taskbar.

2. Select My computer, and then select User guides.

Limited Warranty*

To access this document:

1. Type support in the taskbar search box, and then

select the HP Support Assistant app.

– or –

Click the question mark icon in the taskbar.

2. Select My computer, and then select Warranty and

services.

●

Important regulatory notices, including proper battery disposal
information

●

Specic warranty information about this computer

41

Resource Contents

‒ or –

Go to http://www.hp.com/go/orderdocuments.

*You can nd your HP Limited Warranty located with the user guides on your product and/or on the CD or DVD provided in the box. In
some countries or regions, HP may provide a printed warranty in the box. For countries or regions where the warranty is not provided
in printed format, you can request a copy from http://www.hp.com/go/orderdocuments. For products purchased in Asia Pacic, you
can write to HP at Hewlett Packard, POD, PO Box 161, Kitchener Road Post Oice, Singapore 912006. Include your product name, and
your name, phone number, and postal address.

42 Chapter 12 More HP resources

13 Accessibility

HP designs, produces, and markets products and services that can be used by everyone, including people with
disabilities, either on a stand-alone basis or with appropriate assistive devices.

Supported assistive technologies

HP products support a wide variety of operating system assistive technologies and can be congured to work
with additional assistive technologies. Use the Search feature on your device to locate more information
about assistive features.

NOTE: For additional information about a particular assistive technology product, contact customer support

for that product.

Contacting support

We are constantly rening the accessibility of our products and services and welcome feedback from users. If
you have an issue with a product or would like to tell us about accessibility features that have helped you,
please contact us at [phone], Monday through Friday, 6 a.m. to 9 p.m. North American Mountain
Time. If you are deaf or hard-of-hearing and use TRS/VRS/WebCapTel, contact us if you require technical
support or have accessibility questions by calling [phone], Monday through Friday, 6 a.m. to 9 p.m.
North American Mountain Time.

NOTE: Support is in English only.

Supported assistive technologies 43

A Scanning safety information

Carefully read all of the following safety precautions before using the Sprout 2D calibration, 3D calibration,
and 3D Capture scans.

WARNING! Photosensitive Epileptic Seizures—A very small percentage of individuals may experience a

seizure or other complications when exposed to certain visual images, including ashing lights or patterns
that may appear during Sprout 2D and 3D calibration, and/or 3D Capture scans. If you, or any user, have a
history of seizures or epilepsy, consult a physician before using Sprout calibration or 3D Capture scan
functionality. Even those without a personal family history of epilepsy or stroke may have an undiagnosed
condition that can cause photosensitive epileptic seizures.

If you experience any of the following symptoms, immediately stop using Sprout calibration or 3D
scanning functionality and consult a physician:

●

Altered vision

●

Light-headedness

●

Dizziness

●

Involuntary movements such as eye or muscle twitching

●

Nausea

●

Convulsions

●

Loss of awareness

●

Confusion

●

Cramps

●

Disorientation

Resume Sprout usage only on approval of your physician

Parents should monitor and ask their children if they have any of the above symptoms. Children and
teenagers may be more likely than adults to experience these symptoms.

The vision of young children (especially children under the age of 6) is still under development. Consult your
physician (such as a pediatrician or eye doctor) before allowing young children to use Sprout calibration or
scanning functionality.

To help reduce the likelihood of adverse physical reactions:

●

Use in a well-lit area and do not look directly at the Sprout or the light patterns generated by the Sprout
during calibration or 3D scans.

●

Avoid prolonged use of the 3D scanning process.

●

Take a 15-minute break during each hour of Sprout use. The length and frequency of necessary breaks
may vary from person to person. Please take breaks that are long enough to allow any feelings of
discomfort to subside. If symptoms persist, consult a physician.

●

Avoid calibrating Sprout or producing 3D scans when you are tired or need sleep.

44 Appendix A Scanning safety information

Index

A

accessibility 43
ambient light sensor, identifying 4
antivirus software, using 20
audio (headphone) jack, identifying

8

audio-out (headphone)/audio-in

(microphone) jack 6

B

backing up software and

information 21
backups 27
battery

user-replaceable 13

BIOS

determining version 23
downloading an update 23
starting the Setup Utility 23

updating 23
Bluetooth device 10, 11
Bluetooth label 9
boot order

changing 31
bottom 9
buttons

power 4

projector/touch mat 2

volume 5

C

caring for your Sprout 17
cleaning your Sprout 17
components

back 4

front 2

left side 6

rear 7

right side 5
connecting to a WLAN 10
connector, power 7
corporate WLAN connection 10

D

depth camera light, identifying 3

Depth camera, identifying 3
desk lamp sensor, identifying 3
desk lamp, identifying 3
Disk Cleanup 16
Disk Defragmenter software 16
drivers, updating 16

E

electrical ratings 39
electrostatic discharge 40

F

rewall software 20

H

hard drive light 5
HDMI port, identifying 7
Hibernation

exiting 14
initiating 14

High-resolution camera light,

identifying 3

High-resolution camera,

identifying 3
home button/light, identifying 2
HP PC Hardware Diagnostics (UEFI)

using 25

HP Recovery Manager

correcting boot problems 31
starting 30

HP Recovery media

creating 27
recovery 30

HP Recovery partition

recovery 30
removing 32

HP Touch Mat

connecting 8

HP Touch Mat, identifying 3

I

input power 39
installing

optional security cable lock 21

internal magnet, identifying 5

Internet security software, using 20

J

jacks

audio-out (headphone)/audio-in

(microphone) 6

K

keyboard button, identifying 2

L

labels

Bluetooth 9
regulatory 9
serial number 9
wireless certication 9
WLAN 9

lights

hard drive 5
power supply 7

M

maintenance, Disk Defragmenter

16
memory card reader, identifying 6
memory card, identifying 6
microphones, identifying 8
minimized image recovery 30
minimized image, creating 29

O

operating specications 39
original system recovery 29

P

passwords

Setup Utility (BIOS) 19
Windows 19

ports

USB 3.0 5

USB 3.0 (powered) charging 5
power button, identifying 4
power connector, identifying 7
power supply light, identifying 7

Index 45

product name and number,

computer 9
programs, updating 16
projector mirror, identifying 3
Projector/touch mat button/light,

identifying 2
public WLAN connection 10

R

re-pair, wireless keyboard and

mouse
recover

options 29

recovery

discs 28, 30
HP Recovery Manager 29
media 30
starting 30
supported discs 28
system 29
USB ash drive 30
using HP Recovery media 28

recovery media

creating 27
creating using HP Recovery

recovery partition

removing 32

regulatory information

regulatory label 9
wireless certication labels 9

RJ-45 jack, identifying 7

S

safety 44
scanning safety 44
security cable lock, installing 21
security cable slot, identifying 7
serial number 9
serial number, computer 9
setting password protection on

wakeup 14
Setup Utility (BIOS) passwords 19
shutdown 14
Sleep

exiting 13
initiating 13

slots

memory card reader 6

36

Manager 28

software

Disk Defragmenter 16
software updates, installing 21
speakers, identifying 2
specications 39
Sprout Illuminator 3
supported discs, recovery 28
system recovery 29
system restore point

creating 28
system restore point, creating 27

T

troubleshooting 33

audio functions 38

computer will not turn on 35

display is blank 36

hard drive error 35

images on screen problems 36

keyboard 36

mouse 36

re-pair the wireless keyboard and

mouse 36
software problems 38
Sprout is not responding 35
Sprout shuts down

unexpectedly 36
touch mat 37
wireless connection 33

turning o Sprout 14

U

unresponsive system 14
USB 3.0 charging (powered) port,

identifying 5
USB 3.0 port, identifying 5
USB ports, identifying 7
using passwords 19

V

vent, identifying 7
volume button, identifying 5

W

webcam

identifying 2
webcam light, identifying 2
Windows

system restore point 27, 28
Windows passwords 19

Windows tools

using 28
wireless certication label 9
wireless controls

operating system 10
wireless network (WLAN)

connecting 10

corporate WLAN connection 10

functional range 11

public WLAN connection 10
wireless network, securing 21
WLAN device 9
WLAN label 9

46 Index