HP 15-cx0000, 15-cx0999 Maintenance And Service Manual
HP Pavilion Gaming Laptop
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.
© Copyright 2018 HP Development Company,
L.P.
AMD is a trademark of Advanced Micro Devices,
Inc. Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel, Celeron, and Pentium are trademarks of
Intel Corporation in the U.S. and other
countries. Microsoft and Windows are U.S.
registered trademarks of the Microsoft group
of companies.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: April 2018
Document Part Number: L15546-001
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions of
Windows. This computer may require upgraded
and/or separately purchased hardware, drivers,
and/or software to take full advantage of
Windows functionality. See
http://www.microsoft.com for details.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a refund subject to the
refund policy of your place of purchase.
For any further information or to request a full
refund of the computer, please contact your
local point of sale (the seller).
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the
device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950-1).
iii
iv Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
2 Getting to know your computer ...................................................................................................................... 5
Right side ............................................................................................................................................................... 5
Left side ................................................................................................................................................................. 6
Display .................................................................................................................................................................... 7
Keyboard area ........................................................................................................................................................ 8
TouchPad ............................................................................................................................................. 8
Lights ................................................................................................................................................... 9
Button, speakers, and ngerprint reader ......................................................................................... 10
Special keys ....................................................................................................................................... 11
Action keys ........................................................................................................................................ 12
Bottom ................................................................................................................................................................. 13
Labels ................................................................................................................................................................... 14
3 Illustrated parts catalog .............................................................................................................................. 15
Computer major components .............................................................................................................................. 15
Display assembly subcomponents ...................................................................................................................... 19
Mass storage devices ........................................................................................................................................... 21
Miscellaneous parts ............................................................................................................................................. 22
4 Removal and replacement procedures preliminary requirements .................................................................... 25
Tools required ...................................................................................................................................................... 25
Service considerations ......................................................................................................................................... 25
Plastic parts ....................................................................................................................................... 25
Cables and connectors ...................................................................................................................... 25
Drive handling ................................................................................................................................... 26
Grounding guidelines ........................................................................................................................................... 26
Electrostatic discharge damage ........................................................................................................ 26
Packaging and transporting guidelines .......................................................................... 27
Workstation guidelines ................................................................................ 27
5 Removal and replacement procedures for Authorized Service Provider parts ................................................... 29
Component replacement procedures .................................................................................................................. 29
Display subcomponents (bezel, panel, camera) ............................................................................... 29
Bottom cover ..................................................................................................................................... 36
v
Rubber feet ........................................................................................................................................ 38
Battery ............................................................................................................................................... 39
WLAN module .................................................................................................................................... 41
Memory module ................................................................................................................................ 43
Solid-state drive (SSD) ...................................................................................................................... 45
Optane memory module ................................................................................................................... 46
Hard drive .......................................................................................................................................... 47
Card reader board .............................................................................................................................. 49
Fans ................................................................................................................................................... 50
Heat sink ............................................................................................................................................ 52
TouchPad board ................................................................................................................................. 54
USB board and security bracket ........................................................................................................ 55
Audio board ....................................................................................................................................... 57
Power button board .......................................................................................................................... 58
System board .................................................................................................................................... 60
Speakers ............................................................................................................................................ 63
Display assembly ............................................................................................................................... 64
Top cover/keyboard ........................................................................................................................... 68
6 Using Setup Utility (BIOS) ............................................................................................................................. 69
Starting Setup Utility (BIOS) ................................................................................................................................ 69
Updating Setup Utility (BIOS) .............................................................................................................................. 69
Determining the BIOS version ........................................................................................................... 69
Downloading a BIOS update .............................................................................................................. 70
7 Backing up, restoring, and recovering ........................................................................................................... 71
Creating recovery media and backups ................................................................................................................ 71
Using HP Recovery media (select products only) ............................................................................. 71
Using Windows tools ......................................................................................................................... 72
Using the HP Cloud Recovery Download Tool (select products only) ............................................... 73
Restore and recovery ........................................................................................................................................... 73
Recovering using HP Recovery Manager ........................................................................................... 73
What you need to know before you get started ............................................................. 73
Using the HP Recovery partition (select products only) ................................................. 74
Using HP Recovery media to recover .............................................................................. 75
Changing the computer boot order ................................................................................ 75
Removing the HP Recovery partition (select products only) ......................................... 75
8 Using HP PC Hardware Diagnostics ................................................................................................................ 77
Using HP PC Hardware Diagnostics Windows ..................................................................................................... 77
vi
Downloading HP PC Hardware Diagnostics Windows ....................................................................... 77
Downloading the latest HP PC Hardware Diagnostics Windows version ....................... 78
Downloading HP Hardware Diagnostics Windows by product name or number
(select products only) ..................................................................................................... 78
Installing HP PC Hardware Diagnostics Windows ............................................................................. 78
Using HP PC Hardware Diagnostics UEFI ............................................................................................................. 78
Starting HP PC Hardware Diagnostics UEFI ....................................................................................... 79
Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive .............................................. 79
Downloading the latest HP PC Hardware Diagnostics UEFI version .............................. 79
Downloading HP PC Hardware Diagnostics UEFI by product name or number
(select products only) ..................................................................................................... 79
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ............................................. 80
Downloading Remote HP PC Hardware Diagnostics UEFI ................................................................. 80
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ................. 80
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or
number ............................................................................................................................ 80
Customizing Remote HP PC Hardware Diagnostics UEFI settings .................................................... 80
9 Specications .............................................................................................................................................. 83
Computer specications ...................................................................................................................................... 83
39.6-cm (15.6-in) display specications ............................................................................................................. 84
Hard drive specications ..................................................................................................................................... 85
M.2 PCIe solid-state drive specications ............................................................................................................ 86
M.2 SATA-3 solid-state drive specications ........................................................................................................ 87
10 Power cord set requirements ...................................................................................................................... 89
Requirements for all countries ............................................................................................................................ 89
Requirements for specic countries and regions ................................................................................................ 90
11 Recycling .................................................................................................................................................. 93
Index ............................................................................................................................................................. 95
vii
viii
1 Product description
Category Description
Product name HP Pavilion Gaming Laptop PC
* Model number: 15-cx0000 – 15-cx0999
Processor 8th generation Intel® Core™ processors
i7-8750H (2.2-GHz, turbo up to 4.1 GHz, 2400-MHz/9-MB L3 cache, six core, 45 W, Intel UHD Graphics 630
GPU)
i7-8550U (1.8-GHz, turbo up to 4.0 GHz, 2400-MHz/8-MB L3 cache, quad core, 15 W, Intel UHD Graphics
620 GPU)
i5-8300H (2.3-GHz, turbo up to 4.0 GHz, 2400-MHz/8-MB L3 cache, quad core, 45 W, Intel UHD Graphics
630 GPU)
i5-8250U (1.6-GHz, turbo up to 3.4 GHz, 2400-MHz/6-MB L3 cache, quad core, 15 W, Intel UHD Graphics
620 GPU)
Graphics Internal graphics
Intel UHD Graphics 630 (i5-8750H/i5-8300H processors)
Intel UHD Graphics 620 (i5-8550U/i5-8250U processors)
Hybrid graphics
GeForce GTX 1050 with 4096 MB or 2048 GB of dedicated video memory
MD Radeon RX 560X with 2048 MB of dedicated video memory
Nvidia GTX1050Ti with 4096 MB of dedicated video memory
Support HD Decode, DX12, and HDMI
Supports Optimus
Support GPS (GPU Performance Scaling)
Panel 39.6-cm (15.6-in), white light-emitting diode (WLED)
Full high-denition (FHD), anti glare (1920×1080), SVA, slim, eDP; typical brightness: 220 nits
FHD, anti glare (1920×1080), UWVA, slim, eDP; typical brightness: 220 nits
FHD, anti glare (1920×1080), UWVA, eDP; typical brightness: 300 nits
Ultra high-denition (UHD), anti glare (3840×2160), UWVA, typical brightness: 340 nits
Memory Two non-customer-accessible/upgradable memory module slots
DDR4-2666 dual channel support (8750H/8300H processors)
DDR4-2400 dual channel support (8550U/8250U processors)
Supports up to 16 GB of system RAM in the following congurations:
●
16384-MB total system memory (8192×2)
●
12288-MB total system memory (8192×1) + (4096×1)
1
Category Description
●
8192-MB total system memory (8192×1) or (4096×2)
●
4096-MB total system memory (4096×1)
Hard drives Supports 6.35-cm (2.5-in) SATA hard drives in 9.5-mm (.37-in) and 7.0-mm/7.2-mm (.28-in) thicknesses
Support for solid-state drive + hard drive
Support for M.2 solid-state drive
Accelerometer/hard drive protection support
Single hard drive congurations (2.5-in):
2-TB, 5400 rpm, 9.5 mm/7.2 mm
1-TB, 7200 rpm, 9.5 mm/7.2 mm
1-TB, 5400 rpm, 9.5 mm
M.2 solid-state drive, TLC:
256 GB, PCIe
128 GB, PCIe
128 GB, SATA-3
Dual storage congurations:
16 GB PCIe M.2 Optane solid-state drive + 1 TB (7200 rpm) hard drive
256 GB PCIe, NVMe, TLC, M.2 solid-state drive + 1 TB (7200 rpm) hard drive
128 GB SATA-3, TLC, M.2 solid-state drive + 1 TB (5400 rpm) hard drive
128 GB PCIe, NVMe, TLC, M.2, solid-state drive + 2 TB (5400 rpm)
128 GB PCIe, NVMe, TLC, M.2, solid-state drive + 1 TB (7200 rpm)
Camera/mic HP Wide Vision HD camera - indicator LED, USB 2.0, HD BSI sensor, f2.0, WDR, 88° WFOV, 720p by 30
frames per second
Dual array digital microphones with appropriate software - beam forming, echo cancellation, noise
suppression
HP Wide Vision FHD IR Camera, indicator LED & 2x IR LEDs, USB 2.0, FHD Hybrid BSI sensor, f2.2, WDR,
88° WFOV, 1080p by 30 frames per second
Support Windows Hello
Dual array digital microphones with appropriate software - beam forming, echo cancellation, noise
suppression
Supports WDR (Wide Dynamic Range)
Audio Audio brand: B&O Play
Audio control panel: B&O Play Audio Control
Supports HP Audio Boost
Ethernet Integrated 10/100/1000 network interface card (NIC)
Wireless Network Integrated wireless options with dual antennas (M.2/PCIe):
2 Chapter 1 Product description
Dual speakers
Category Description
Compatible with Miracast-certied devices
Support for the following WLAN formats:
●
Intel Dual Band Wireless-AC 9560 802.11 AC 2x2 WiFi + Bluetooth 5.0 Combo Adapter (non-vPro,
MU-MIMO supported)
●
Realtek RTL8822BE 802.11 ac 2x2 WiFi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported)
External media card HP Multi-Format Digital Media Reader
Support SD/SDHC/SDXC
Push-push insertion/removal
Internal Card Expansion One M.2 slot for solid-state drive
One M.2 slot for WLAN
Ports Hot plug/unplug and auto detect for correct output to wide-aspect vs. standard aspect video (auto adjust
panel resolution to t embedded panel and external monitor connected)
HDMI v2.0 supporting up to 4096×2160 @ 60Hz
RJ-45 (Ethernet)
USB 3.1 Gen1 Type-A ports (3)
USB 3.1 Gen1 Type-C port (support data transfer, DisplayPort 1.2 out up to 4096×2304 (60Hz), HP Sleep
& Charge)
AC Smart Pin adapter plug
Headphone/line out and microphone/line in combo jack
Keyboard/pointing
devices
Power AC adapters (Smart, PFC, 4.5 mm)
Keyboard
Full-size backlit, 3-coat paint, island style keyboard with numeric keypad (8750H/8300H processors)
Full-size, 2-coat paint, island style keyboard with numeric keypad (8550U/8250U processors)
TouchPad
Image sensor
Multi-touch gestures enabled
Taps enabled by default
Supports Modern Trackpad Gestures
200 W (8750H/8300H processors and GeForce GTX 1060 Max-Q graphics)
150 W (8750H/8300H processors and GeForce GTX 1050 Ti and Radeon RX 560 graphics)
135 W (8750H/8300H processors and GeForce GTX 1050 graphics)
120 W(8550U/8250U processors and GeForce GTX 1050 graphics)
Power cord
1 meter premium power cord
Battery
3
Category Description
4-cell, 70-Whr, 4550 mAh, polymer battery (8750H/8300H processors and GeForce GTX 1060 Max-Q
graphics)
3-cell, 52.5-Whr, 4550 mAh, polymer battery (all models except with GeForce GTX 1060 Max-Q graphics)
Security TPM 2.0
Kensington Security Lock
Operating system FreeDOS 2.0
Windows 10 Home 64
Windows 10 Home 64 Advanced
Windows 10 Home 64 Advanced QVC
Windows 10 Home 64 Advanced Single Language
Windows 10 Home 64 Advanced Web/Kiosk
Windows 10 Home 64 Chinese Market CPPP
Windows 10 Home 64 High-End Chinese Market CPPP
Windows 10 Home 64 Plus QVC
Windows 10 Home 64 Plus Single Language
Windows 10 Home 64 Plus Single Language APAC EM PPP
Windows 10 Home 64 Plus Single Language India Market PPP
Windows 10 Home 64 Plus Single Language Indonesia Market PPP
Windows 10 Home 64 Plus Web/Kiosk
Windows 10 Home 64 QVC
Windows 10 Home 64 Single Language
Windows 10 Home 64 Single Language APAC EM PPP
Windows 10 Home 64 Single Language India Market PPP
Windows 10 Home 64 Single Language Indonesia Market PPP
Windows 10 Home 64 Web/Kiosk
Windows 10 Pro 64
Windows 10 Pro 64 Web/Kiosk
Serviceability End-user replaceable parts
AC adapter
4 Chapter 1 Product description
2 Getting to know your computer
Right side
Component Description
(1) Audio-out (headphone)/Audio-in
(microphone) combo jack
(2) RJ-45 (network) jack/status lights Connects a network cable.
(3) HDMI port Connects an optional video or audio device, such as a high-denition
(4) USB SuperSpeed port Connects a USB device, such as a cell phone, camera, activity tracker, or
(5) USB Type-C port with HP Sleep
and Charge
Connects optional powered stereo speakers, headphones, earbuds, a headset,
or a television audio cable. Also connects an optional headset microphone. This
jack does not support optional standalone microphones.
WARNING! To reduce the risk of personal injury, adjust the volume before
putting on headphones, earbuds, or a headset. For additional safety
information, see the Regulatory, Safety, and Environmental Notices.
To access this guide:
▲ Select the Start button, select HP Help and Support, and then select HP
Documentation.
NOTE: When a device is connected to the jack, the computer speakers are
disabled.
●
White: The network is connected.
●
Amber: Activity is occurring on the network.
television, any compatible digital or audio component, or a high-speed High-
Denition Multimedia Interface (HDMI) device.
smartwatch, and provides high-speed data transfer.
Connects a USB device that has a Type-C connector, provides high-speed data
transfer, and even when the computer is o, charges products such as a cell
phone, camera, activity tracker, or smartwatch.
– and –
Connects a display device that has a USB Type-C connector, providing
DisplayPort output.
NOTE: Cables and/or adapters (purchased separately) may be required.
(6) Power connector Connects an AC adapter.
(7) Power light
●
On: The computer is on.
Right side 5
Component Description
Left side
Component Description
(1) USB SuperSpeed ports (2) Connect a USB device, such as a cell phone, camera, activity
●
Blinking: The computer is in the Sleep state, a power-saving state. The
computer shuts o power to the display and other unneeded
components.
●
O: The computer is o or in Hibernation. Hibernation is a power-saving
state that uses the least amount of power.
tracker, or smartwatch, and provide high-speed data transfer.
(2) Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but
it may not prevent the computer from being mishandled or
stolen.
(3) Drive light
(4) Memory card reader Reads optional memory cards that enable you to store, manage,
●
Blinking white: The hard drive is being accessed.
●
Amber: HP 3D DriveGuard has temporarily parked the hard
drive.
share, or access information.
To insert a card:
1. Hold the card label-side up, with connectors facing the
computer.
2. Insert the card into the memory card reader, and then
press in on the card until it is rmly seated.
To remove a card:
▲ Press in on the card, and then remove it from the memory
card reader.
6 Chapter 2 Getting to know your computer
Display
Component Description
(1) WLAN antennas* Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
(2) Internal microphones Record sound.
(3) Camera lights (select products only) On: One or more cameras are in use.
(4) Cameras (select products only) Allow you to video chat, record video, and record still images. Some
cameras also allow a facial recognition logon to Windows, instead of
a password logon.
NOTE: Camera functions vary depending on the camera hardware
and software installed on your product.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:
1. Type support in the taskbar search bar, and then select the HP Support Assistant app.
– or –
Click the question mark icon in the taskbar.
2. Select My PC, select the Specications tab, and then select User Guides.
Display 7
Keyboard area
TouchPad
Component Description
(1) TouchPad zone Reads your nger gestures to move the pointer or activate items
on the screen.
(2) Left TouchPad button Functions like the left button on an external mouse.
(3) Right TouchPad button Functions like the right button on an external mouse.
8 Chapter 2 Getting to know your computer
Lights
Component Description
(1) Power light
(2) Caps lock light On: Caps lock is on, which switches the key input to all capital
(3) Mute light
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts o power to the display
and other unneeded components.
●
O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
letters.
●
On: Computer sound is o.
●
O: Computer sound is on.
Keyboard area 9
Button, speakers, and ngerprint reader
Component Description
(1) Power button
(2) Speakers Produce sound.
●
When the computer is o, press the button to turn on the
computer.
●
When the computer is on, press the button briey to
initiate Sleep.
●
When the computer is in the Sleep state, press the button
briey to exit Sleep.
●
When the computer is in Hibernation, press the button
briey to exit Hibernation.
CAUTION: Pressing and holding down the power button results
in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button
down for at least 5 seconds to turn o the computer.
To learn more about your power settings, see your power
options.
▲
Right-click the Power icon , and then select Power
Options.
10 Chapter 2 Getting to know your computer
Special keys
Component Description
(1) esc key Displays system information when pressed in combination with
the fn key.
(2) fn key Executes specic functions when pressed in combination with
another key.
(3) Windows key Opens the Start menu.
NOTE: Pressing the Windows key again will close the Start
menu.
(4) Action keys Execute frequently used system functions.
NOTE: On select products, the f5 action key turns the keyboard
backlight feature o or on.
(5) num lock key Alternates between the navigational and numeric functions on
the integrated numeric keyboard.
(6) Integrated numeric keypad A separate keypad to the right of the alphabet keyboard. When
num lock is pressed, the keypad can be used like an external
numeric keypad.
NOTE: If the keypad function is active when the computer is
turned o, that function is reinstated when the computer is
turned back on.
Keyboard area 11
Action keys
An action key performs the function indicated by the icon on the key. To determine which keys are on your
product, see Special keys on page 11.
▲
Icon Description
To use an action key, press and hold the key.
Helps prevent side-angle viewing from onlookers. If needed, decrease or increase brightness for well-lit or
darker environments. Press the key again to turn o the privacy screen.
Decreases the screen brightness incrementally as long as you hold down the key.
Increases the screen brightness incrementally as long as you hold down the key.
Opens the “How to get help in Windows 10” webpage.
Switches the screen image between display devices connected to the system. For example, if a monitor is
connected to the computer, repeatedly pressing this key alternates the screen image from the computer
display to the monitor display to a simultaneous display on both the computer and the monitor.
Turns the keyboard backlight o or on (select products only).
NOTE: To conserve battery power, turn o this feature.
Plays the previous track of an audio CD or the previous section of a DVD or a Blu-ray Disc (BD).
Starts, pauses, or resumes playback of an audio CD, a DVD, or a BD.
Plays the next track of an audio CD or the next section of a DVD or a BD.
Stops audio or video playback of a CD, a DVD, or a BD.
Decreases speaker volume incrementally while you hold down the key.
Increases speaker volume incrementally while you hold down the key.
Mutes or restores speaker sound.
Turns the wireless feature on or o.
12 Chapter 2 Getting to know your computer
Bottom
Icon Description
NOTE: A wireless network must be set up before a wireless connection is possible.
Turns the airplane mode and wireless feature on or o.
NOTE: The airplane mode key is also referred to as the wireless button.
NOTE: A wireless network must be set up before a wireless connection is possible.
Component Description
Vent Enables airow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal components
and prevent overheating. It is normal for the internal fan to cycle on and o
during routine operation.
Bottom 13
Labels
The labels axed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer. Labels may be in paper form or imprinted on the
product.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of the
computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a
tablet kickstand.
●
Service label—Provides important information to identify your computer. When contacting support, you
may be asked for the serial number, the product number, or the model number. Locate this information
before you contact support.
Component
(1) HP product name
(2) Model number
(3) Product ID
(4) Serial number
(5) Warranty period
●
Regulatory label(s)—Provide(s) regulatory information about the computer.
●
Wireless certication label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.
14 Chapter 2 Getting to know your computer
3 Illustrated parts catalog
Computer major components
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
Computer major components 15
Item Component Spare part
number
(1) Display assembly
NOTE: For display assembly subcomponent spare part information, see Display assembly
subcomponents on page 19.
(2) Top cover/keyboard (includes thermal grease and keyboard connector Mylar)
NOTE: For a detailed list of keyboard country codes, see Top cover/keyboard on page 68.
For use in ghost white models with 8250U/8550U processors without a backlight L20669-xxx
For use in ghost white models with 8300H/8750H processors with a backlight L20670-xxx
For use in ghost white models with 8250U/8550U processors with a backlight L21412-xxx
For use in acid green models with 8300H/8750H processors with a backlight L20671-xxx
For use in ultra violet models with 8300H/8750H processors with a backlight L20672-xxx
(3) Power button board (includes rubber and thermal grease)
NOTE: The power button board cable is available using spare part number L20352-001.
Acid green L20342-001
Ultra violet L20343-001
Ghost white L20344-001
(4) Audio board
NOTE: The audio board cable is available using spare part number L20328-001.
not spared
For use in models with 8300H/8750H processors L20326-001
For use in models with 8250U/8550U processors L20327-001
(5) TouchPad board
NOTE: The TouchPad cable is available using spare part number L20332-001.
(6) TouchPad bracket (not illustrated) L20331-001
(7) Hard drive connector/cable L20324-001
(8) Hard drive, 2.5-inch (includes sponge; does not include brackets, connector board, or cable)
NOTE: The hard drive cable is available using spare part number L20324-001.
2-TB, 5400-rpm 912487-857
1-TB, 7200-rpm 766457-858
1-TB, 5400-rpm 762990-006
(9) Hard drive bracket L20325-001
(10) Battery (includes Mylar and sponge)
4 cell 917724-856
3 cell L08855-856
(11) Speakers (include thermal grease) L20345-001
L20333-001
(12) Card reader board
16 Chapter 3 Illustrated parts catalog
Item Component Spare part
number
NOTE: The card reader board cable is available using spare part number L20330-001.
For use only in models with GeForce GTX 1060 Max-Q graphics L20329-001
For use all models without GeForce GTX 1060 Max-Q graphics L25944-001
(13) Security bracket L20353-001
(14) USB board
NOTE: The USB board cable is available using spare part number L20351-001.
For use only in models with GeForce GTX 1060 Max-Q graphics L20336-001
For use all models without GeForce GTX 1060 Max-Q graphics L20337-001
(15) System board (includes thermal pad kit and thermal grease)
All system boards use the following part numbers:
xxxxxx-001: Non-Windows operating systems
xxxxxx-601: Windows 10 operating system
Intel Core i7-8750H processor and GeForce GTX 1060 Max-Q graphics controller with 3 GB of memory L20304-xx1
Intel Core i7-8750H processor and GeForce GTX 1050 graphics controller with 4 GB of memory L20302-xx1
Intel Core i7-8750H processor and GeForce GTX 1050 Ti graphics controller with 4 GB of memory L20300-xx1
Intel Core i7-8750H processor and GeForce GTX 1050 graphics controller with 2 GB of memory L20296-xx1
Intel Core i5-8300H processor and Radeon RX 560 graphics controller with 2 GB of memory L20303-xx1
Intel Core i5-8300H processor and GeForce GTX 1050 Ti graphics controller with 4 GB of memory L20301-xx1
Intel Core i5-8300H processor and GeForce GTX 1050 graphics controller with 4 GB of memory L20299-xx1
Intel Core i5-8300H processor and GeForce GTX 1050 graphics controller with 2 GB of memory L20295-xx1
Intel Core i5-8550U processor and GeForce GTX 1050 graphics controller with 2 GB of memory L20298-xx1
Intel Core i5-8250U processor and GeForce GTX 1050 graphics controller with 2 GB of memory L20297-xx1
(16) Memory module
DDR4-2400
DDR4-2666
Fans
(17) System processor (CPU) L20334-001
(18) Graphics processor (VGA) L20335-001
(19) Heat sink assembly (includes replacement thermal materials)
For use in models with 8250U/8550U processors and GeForce GTX 1050 L20338-001
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8-GB 862398-855
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4-GB 862397-855
●
8-GB 937236-855
●
4-GB L10598-855
Computer major components 17
Item Component Spare part
number
For use in models with 8300H/8750H processors and GeForce GTX 1050/1050 Ti graphics L20339-001
For use in models with 8300H/8750H processors and GeForce GTX 1060 Max-Q L20340-001
For use in models with 8300H/8750H processors and Radeon RX 560 graphics L20341-001
Thermal pad kit (for use on system board components serviced by the heat sink) L23785-001
(20) Solid-state drive, M.2
256 GB, PCIe L21752-001
128 GB, PCIe L21751-001
128 GB, SATA-3 L21750-001
Optane memory module, 16 GB L21753-001
(21) WLAN module
Realtek RTL8822BE 802.11 ac 2x2 WiFi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported) 924813-855
Intel Dual Band Wireless-AC 9560 802.11 AC 2x2 WiFi + Bluetooth 5.0 Combo Adapter (non-vPro, MU-
MIMO supported)
(22) Rubber Feet Kit
Acid green L20321-001
Ultra violet L20322-001
Ghost white L20323-001
(23) Bottom cover
For use in acid green models L20317-001
For use in ultra violet models L20318-001
For use in ghost white models with 8300H/8750H processors L20319-001
For use in ghost white models with 8250U/8550U processors L20320-001
L22634-005
18 Chapter 3 Illustrated parts catalog
Display assembly subcomponents
Item Component Spare part number
(1) Display bezel
For use in models with a standard HD camera L20309-001
For use in models with an IR camera L20310-001
Display enclosure support brackets
Display assembly subcomponents 19
Item Component Spare part number
(2) Left L20312-001
(3) Right L20311-001
(4) Hinge brackets (left and right) L21053-001
(5) Hinges (left and right; includes thermal pad kit and thermal grease) L20316-001
(6) HD camera module (includes microphone rubber) L20771-001
(7) Camera boards
HD camera board L20349-001
IR camera board L20350-001
(8) Camera board cables (for use with the HD camera board and the IR camera board) L20347-001
(9) IR FHD camera module (includes microphone rubber) L20770-001
(10) Raw display panel (includes display panel adhesive kit and display enclosure gaskets)
FHD, SVA L20359-001
FHD, UWVA, 144 Hz L20360-001
FHD, UWVA, 60 Hz L20361-001
UHD L20358-001
(11) Antennas, dual (includes thermal pads and grease) L20346-001
Display cable (includes display panel adhesive)
(12) For use in models with an FHD display and IR FHD camera L20355-001
(12) For use in models with an UHD display and IR FHD camera L20357-001
(13) For use in models with an FHD display and HD camera L20354-001
(13) For use in models with an UHD display and HD camera L20356-001
(14) Display enclosure (includes display panel adhesive):
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Acid green L20313-001
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Ghost white L20314-001
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Ultra violet L20315-001
20 Chapter 3 Illustrated parts catalog
Mass storage devices
Item Component Spare part number
(1) Hard drive (includes sponge; does not include brackets, connector board, or cable):
2-TB, 5400-rpm 912487-857
1-TB, 7200-rpm 766457-858
1-TB, 5400-rpm 762990-006
Miscellaneous Kit (includes WLAN Mylar and hard drive cover Mylar; not illustrated) L29160-001
(2) Hard drive connector/cable L20324-001
(3) Hard drive bracket L20325-001
(4) Solid-state drive, M.2
256 GB, PCIe L21752-001
128 GB, PCIe L21751-001
128 GB, SATA-3 L21750-001
Optane memory module, 16 GB L21753-001
Mass storage devices 21
Miscellaneous parts
Component Spare part number
HP Smart AC adapter (PFC, slim, 4.5 mm)
200 W L00818-850
150 W 917649-850
135 W L15534-001
120 W 710415-001
Power cord (C5), 1 meter:
For use in Argentina L22106-001
For use in Australia L22327-001
For use in Chile L22105-001
For use in Europe L22321-001
For use in India L22624-001
For use in Italy L22105-001
For use in Japan L22330-001
For use in North America L22319-001
For use in the People’s Republic of China L21930-001
For use in South Korea L22328-001
For use in Taiwan L22329-001
For use in Thailand L22326-001
For use in the United Kingdom L22320-001
Power cord (C13), 1 meter:
For use in Australia L22339-001
For use in Argentina L22104-001
For use in Chile L22103-001
For use in Europe L22333-001
For use in India L22343-001
For use in Italy L22103-001
For use in Japan L22344-001
For use in North America L22331-001
For use in the People’s Republic of China L22341-001
For use in South Africa L22337-001
For use in South Korea L22340-001
For use in Taiwan L22342-001
For use in Thailand L22338-001
22 Chapter 3 Illustrated parts catalog
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