HP 15 (AMD) Model numbers: 15-bw0xx 15g, 15 (AMD) Model numbers: 15g-bx0xx 15q, 15 (AMD) Model numbers: 15q-by0xx Maintenance and Service Guide
HP 15 Laptop PC (AMD)
* Model numbers: 15-bw0xx
HP 15g Laptop PC
* Model numbers: 15g-bx0xx
HP 15q Laptop PC
* Model numbers: 15q-by0xx
Maintenance and Service Guide
© Copyright 2017 HP Development Company,
L.P.
AMD is a trademark of Advanced Micro Devices,
Inc. Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel, Celeron, and Pentium are trademarks of
Intel Corporation in the U.S. and other
countries. Microsoft and Windows are U.S.
registered trademarks of the Microsoft group
of companies.
In accordance with Microsoft’s support policy,
HP does not support the Windows 8 or
Windows 7 operating system on products
congured with Intel and AMD 7th generation
and forward processors or provide any
Windows 8 or Windows 7 drivers on
http://www.support.hp.com.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions or
versions of Windows. Systems may require
upgraded and/or separately purchased
hardware, drivers, software or BIOS update to
take full advantage of Windows functionality.
Windows 10 is automatically updated, which is
always enabled. ISP fees may apply and
additional requirements may apply over time
for updates. Go to http://www.microsoft.com
for details.
To access the latest user guides or manuals for
your product, go to http://www.hp.com/
support, and select your country. Select Find
your product, and then follow the on-screen
instructions.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.
First Edition: April 2017
Document Part Number: 926815-001
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the
device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950-1).
iii
iv Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
2 Getting to know your computer ...................................................................................................................... 7
Right side ............................................................................................................................................................... 7
Left side ................................................................................................................................................................. 8
Display .................................................................................................................................................................... 9
Keyboard area ...................................................................................................................................................... 10
TouchPad ........................................................................................................................................... 10
Lights ................................................................................................................................................. 11
Button ................................................................................................................................................ 12
Special keys ....................................................................................................................................... 13
Action keys ........................................................................................................................................ 14
Bottom ................................................................................................................................................................. 15
Labels ................................................................................................................................................................... 16
3 Illustrated parts catalog .............................................................................................................................. 17
Computer major components .............................................................................................................................. 17
Display assembly subcomponents ...................................................................................................................... 21
Mass storage devices ........................................................................................................................................... 23
Cables ................................................................................................................................................................... 24
Miscellaneous parts ............................................................................................................................................. 25
4 Removal and replacement procedures preliminary requirements .................................................................... 27
Tools required ...................................................................................................................................................... 27
Service considerations ......................................................................................................................................... 27
Plastic parts ....................................................................................................................................... 27
Cables and connectors ...................................................................................................................... 27
Drive handling ................................................................................................................................... 28
Grounding guidelines ........................................................................................................................................... 28
Electrostatic discharge damage ........................................................................................................ 28
Packaging and transporting guidelines .......................................................................... 29
Workstation guidelines ................................................................................ 29
5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 31
Component replacement procedures .................................................................................................................. 31
Battery ............................................................................................................................................... 32
v
Optical drive ....................................................................................................................................... 33
6 Removal and replacement procedures for Authorized Service Provider parts ................................................... 37
Component replacement procedures .................................................................................................................. 37
Display subcomponents (bezel, panel, camera) ............................................................................... 37
Rubber feet ........................................................................................................................................ 41
Bottom cover ..................................................................................................................................... 43
WLAN module .................................................................................................................................... 46
Memory module ................................................................................................................................ 48
Optical drive connector board ........................................................................................................... 49
Hard drive and hard drive connector board ...................................................................................... 50
M.2 solid-state drive adapter bracket and connector board ............................................................ 53
Solid-state drive (SSD) ...................................................................................................................... 55
RTC battery ........................................................................................................................................ 56
Speakers ............................................................................................................................................ 57
USB board .......................................................................................................................................... 58
Fan ..................................................................................................................................................... 59
Heat sink assembly ........................................................................................................................... 61
TouchPad button board ..................................................................................................................... 65
System board .................................................................................................................................... 66
Display assembly ............................................................................................................................... 69
Power connector cable ...................................................................................................................... 79
Power button board .......................................................................................................................... 80
Cable locations .................................................................................................................................. 81
Top cover/keyboard ........................................................................................................................... 82
7 Using Setup Utility (BIOS) ............................................................................................................................. 83
Starting Setup Utility (BIOS) ................................................................................................................................ 83
Updating Setup Utility (BIOS) .............................................................................................................................. 83
Determining the BIOS version ........................................................................................................... 83
Downloading a BIOS update .............................................................................................................. 84
8 Backing up, restoring, and recovering ........................................................................................................... 85
Creating recovery media and backups ................................................................................................................ 85
Creating HP Recovery media (select products only) ......................................................................... 85
Using Windows tools ........................................................................................................................................... 86
Restore and recovery ........................................................................................................................................... 87
Recovering using HP Recovery Manager ........................................................................................... 87
What you need to know before you get started ............................................................. 87
Using the HP Recovery partition (select products only) ................................................. 88
vi
Using HP Recovery media to recover .............................................................................. 88
Changing the computer boot order ................................................................................ 89
Removing the HP Recovery partition (select products only) ......................................... 90
9 Using HP PC Hardware Diagnostics (UEFI) ....................................................................................................... 91
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 91
10 Specications ............................................................................................................................................ 93
Computer specications ...................................................................................................................................... 93
39.6-cm (15.6-in) display specications ............................................................................................................. 94
Hard drive specications ..................................................................................................................................... 95
M.2 solid-state drive specications .................................................................................................................... 96
DVD±RW SuperMulti DL Drive specications ....................................................................................................... 97
11 Power cord set requirements ...................................................................................................................... 99
Requirements for all countries ............................................................................................................................ 99
Requirements for specic countries and regions ............................................................................................. 100
12 Recycling ................................................................................................................................................ 103
Index ........................................................................................................................................................... 105
vii
viii
1 Product description
Category Description Quad
core, dis
Product
name
Processor AMD Quad-Core A-Series accelerated processor √ √ √
HP 15 Laptop PC (Intel)
* Model numbers: 15-bw0xx
HP 15g Laptop PC
* Model numbers: 15g-bx0xx
HP 15q Laptop PC
* Model numbers: 15q-by0xx
A12-9720P (2.7-GHz, turbo up to 3.6 GHz, 4-MB
L2 cache)
A10-9620P (2.5-GHz, turbo up to 3.4 GHz, 4-MB
L2 cache)
AMD Dual-Core processor √ √ √
A9-9420 (3.0-GHz, turbo up to 3.6 GHz, 1-MB L2
cache)
A6-9220 (2.5-GHz, turbo up to 2.9 GHz, 1-MB L2
cache)
√ √ √ √ √ √
√ √ √ √ √ √
√ √ √ √ √
√ √ √
√ √
Quad
core,
UMA
√ √ √
√ √
Dual
Core,
discrete
Dual
core,
UMA
Quad
core, dis,
530/535
DX
Quad
core, dis,
dual
storage
E2-9000e (1.5-GHz, turbo up to 2.0 GHz, 1-MB L2
cache)
Graphics Internal graphics √ √ √ √ √ √
AMD Radeon™ R7 Graphics √ √ √
AMD Radeon R5 Graphics √ √ √ √ √
AMD Radeon R4 Graphics √ √
AMD Radeon R2 Graphics √
Switchable discrete graphics √ √
AMD Radeon M530 R17M-M1-70 with 4096 MB
of dedicated video memory
AMD Radeon M530 R17M-M1-70 with 2048 GB of
dedicated video memory
AMD Radeon M520 R17M-M1-30 with 2048 MB
of dedicated video memory
Support HD Decode, DX12, and HDMI √ √ √ √ √ √
Supports PX7 √ √ √ √
√
√
√
√ √
1
Category Description Quad
core, dis
Quad
core,
UMA
Dual
Core,
discrete
Dual
core,
UMA
Quad
core, dis,
530/535
DX
Quad
core, dis,
dual
storage
Panel 39.6-cm (15.6-in), high-denition (HD), white
light-emitting diode (WLED), SVA, BrightView
(1366×768) display, slim 3.2 mm, eDP; typical
brightness: 220 nits
39.6-cm (15.6-in), high-denition (HD), white
light-emitting diode (WLED), SVA, Anti glare
(1366×768) display, slim 3.2 mm, eDP; typical
brightness: 220 nits
39.6-cm (15.6-in), full high-denition (FHD),
white light-emitting diode (WLED), SVA, AntiGlare
(1920×1080) display, slim 3.2 mm, eDP; typical
brightness: 220 nits
39.6-cm (15.6-in), high-denition (HD), white
light-emitting diode (WLED), SVA, BrightView
(1366×768) display, slim 3.2 mm, eDP; typical
brightness: 200 nits; Touch-On Panel (TOP)
Memory Two non-customer-accessible/upgradable
memory module slots (Intel Core processors)
DDR4-1866 dual channel support (DDR4-2400
bridge to DDR4-1866)
DDR4-1866 single channel support (DDR4-2400
bridge to DDR4-1866)
Supports up to 16 GB of system RAM in the
following congurations:
√ √ √ √ √ √
√ √ √ √ √ √
√ √ √ √ √ √
√ √
√ √ √ √ √ √
√ √ √
√ √ √
√ √ √ √ √ √
●
16384-MB total system memory (8192×2) √ √ √ √ √ √
●
12288-MB total system memory (8192×1)
+ (4096×1)
●
8192-MB total system memory (8192×1) or
(4096×2)
●
6144-MB total system memory (4096×1)
+ (2048×1)
●
4096-MB total system memory (4096×1) √ √ √ √ √ √
One non-customer-accessible/upgradable
memory module slot
DDR4-1866 single channel support √
Supports up to 8 GB of system RAM in the
following congurations:
●
8192-MB total system memory (8192×1) √
●
4096-MB total system memory (4096×1) √
Hard drives Supports 6.35-cm (2.5-in) SATA hard drives in
9.5-mm (.37-in) and 7.2-mm (.28-
in) thicknesses
Support for SSD + HDD √ √
√ √ √ √ √ √
√ √ √ √ √ √
√ √ √ √ √ √
√
√
√ √ √ √ √ √
2 Chapter 1 Product description
Category Description Quad
core, dis
Support for m.2 SATA SSD √ √ √ √ √ √
Single hard drive congurations: √ √ √ √ √
●
2-TB, 5400 rpm, 9.5 mm or 7.2-mm √ √ √ √ √
●
1-TB, 5400 rpm, 9.5 mm or 7.2 mm √ √ √ √ √
●
500-GB, 5400 rpm, 7.0-mm √ √ √ √ √
eMMC congurations: √ √ √ √ √
●
128 GB √ √ √ √ √
M.2 SATA-3 congurations (value): √ √ √ √ √
●
256 GB √ √ √ √ √
●
128 GB √ √ √ √ √
M.2 SATA-3 congurations (TLC): √ √ √ √ √
●
512 GB √ √ √ √ √
●
256 GB √ √ √ √ √
●
128 GB √ √ √ √ √
Quad
core,
UMA
Dual
Core,
discrete
Dual
core,
UMA
Quad
core, dis,
530/535
DX
Quad
core, dis,
dual
storage
Dual storage congurations √ √
●
256 GB Value SSD + 1 TB HDD √ √
●
128 GB Value SSD + 1 TB HDD √ √
Optical
drive
Camera
Mic
Audio Dual speakers √ √ √ √ √ √
Ethernet Integrated 10/100/1000 network interface
Fixed, serial ATA, 9.0-mm tray load √ √ √ √ √ √
DVD+/-RW Double-Layer writer √ √ √ √ √ √
Supports zero power optical drive √ √ √ √ √ √
Supports M-disc √ √ √ √ √ √
Supports conguration without optical drive √ √ √ √ √ √
HP TrueVision HD camera - activity LED, USB 2.0,
HD BSI sensor, f2.0, 720p by 30 frames per
second
HP Camera – VGA camera, indicator LED, USB 2.0,
f2.4, 480p by 30 frames per second
Single digital microphone √ √ √ √ √ √
HP Audio Control √ √ √ √ √ √
card (NIC)
√ √ √ √ √ √
√ √ √ √ √ √
√ √ √ √ √ √
Wireless
Network
Integrated wireless options with single
antenna (M.2/PCIe):
Compatible with Miracast-certied devices √ √ √ √ √ √
√ √ √ √ √ √
3
Category Description Quad
core, dis
Support for the following WLAN formats: √ √ √ √ √ √
●
Realtek RTL 8188EE 802.11 bgn 1x1 WiFi
Adapter
●
Realtek RTL8723DE 802.11 bgn 1x1 WiFi +
BT 4.2 Combo Adapter
●
Realtek RTL8723BE-VB 802.11b/g/n 1x1
Wi-Fi + BT4.0 Combo Adapter
√ √ √ √ √ √
√ √ √ √ √ √
√ √ √ √ √ √
Quad
core,
UMA
Dual
Core,
discrete
Dual
core,
UMA
Quad
core, dis,
530/535
DX
Quad
core, dis,
dual
storage
Integrated wireless options with dual antennas
(M.2/PCIe):
Compatible with Miracast-certied devices √ √ √ √ √ √
Support for the following WLAN formats: √ √ √ √ √ √
●
Intel Dual Band Wireless-AC 3168 802.11 ac
1x1 WiFi + BT 4.2 Combo (non-vPro)
●
Intel Dual Band Wireless-AC 7265 802.11AC
2x2 WiFi + BT 4.2 Combo Adapter (nonvPro)
External
media card
Internal
Card
Ports HDMI version 1.4b supporting 1920 ×1080
HP Multi-Format Digital Media Reader √ √ √ √ √ √
Support SD/SDHC/SDXC √ √ √ √ √ √
Push-Pull Insertion/Removal √ √ √ √ √ √
One M.2 slot for SSD √ √ √ √ √ √
One M.2 slot for WLAN √ √ √ √ √ √
@ 60Hz
Hot Plug/unplug and auto detect for correct
output to wide-aspect vs. standard aspect video
RJ-45 (Ethernet) √ √ √ √ √ √
√ √ √ √ √ √
√ √ √ √ √ √
√ √ √ √ √ √
√ √ √ √ √ √
√ √ √ √ √ √
USB 3.0 (2 ports; left side) √ √ √ √ √ √
USB 2.0 (1 right side) √ √ √ √ √ √
AC Smart Pin adapter plug √ √ √ √ √ √
Headphone/line out and microphone/line in
combo jack
Keyboard/
pointing
devices
Full-size textured, island style keyboard with
numeric keypad
Full size, 3 coat, UV paint, island-style, backlit
keyboard with numeric key pad
TouchPad with multi-touch gestures enabled √ √ √ √ √ √
Taps enabled by default √ √ √ √ √ √
Support Modern Trackpad Gestures √ √ √ √ √ √
4 Chapter 1 Product description
√ √ √ √ √ √
√ √ √ √ √ √
√ √ √ √ √ √
Category Description Quad
core, dis
Power AC adapters √ √ √ √ √ √
65-W EM √ √ √ √ √ √
65-W √ √ √ √
45-W √ √
1 meter power cord √ √ √ √ √ √
Batteries √ √ √ √ √ √
4-cell, 41-Whr Li-ion battery √ √ √ √ √ √
3-cell, 31-Whr Li-ion battery √ √
Security fTPM 2.0 √ √ √ √ √ √
Kensington Security Lock √ √ √ √ √ √
Quad
core,
UMA
Dual
Core,
discrete
Dual
core,
UMA
Quad
core, dis,
530/535
DX
Quad
core, dis,
dual
storage
Operating
system
Preinstalled √ √ √ √ √ √
Windows 10 √ √ √ √ √ √
Windows 10 Professional √ √ √ √ √ √
For Developed Market (ML): √ √ √ √ √ √
Windows 10 Home ML √ √ √ √ √ √
Windows 10 Home Plus ML √ √ √ √ √ √
For Emerging Market (EM/SL): √ √ √ √ √ √
Windows 10 Home EM/SL √ √ √ √ √ √
Windows 10 Home Plus EM/SL √ √ √ √ √ √
Windows 10 Home Value NB EM/SL √ √
Windows 10 Home Value NB Select Geo EM/SL √ √
For China Market: √ √ √ √ √ √
CPPP Windows 10 Home High End China
Language Edition
CPPP Windows 10 Home China Language Edition √ √ √ √ √ √
For APJ SEAP Market (EM/SL): √ √ √ √ √ √
SEAP Windows 10 Home EM/SL √ √ √ √ √ √
√ √ √ √ √ √
SEAP Windows 10 Home Plus √ √ √ √ √ √
FreeDOS 2.0 √ √ √ √ √ √
SEAP Windows 10 Home Value Notebook √ √
Service End-user replaceable parts √ √ √ √ √ √
AC adapter √ √ √ √ √ √
5
Category Description Quad
core, dis
Battery √ √ √ √ √ √
Optical drive √ √ √ √ √ √
Quad
core,
UMA
Dual
Core,
discrete
Dual
core,
UMA
Quad
core, dis,
530/535
DX
Quad
core, dis,
dual
storage
6 Chapter 1 Product description
2 Getting to know your computer
Right side
Component Description
(1) Power light
(2) Drive light
(3) Memory card reader Reads optional memory cards that enable you to store, manage, share, or access
(4) USB 2.0 port Connects a USB device, such as a cell phone, camera, activity tracker, or
(5) Optical drive (select products
only)
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a power-saving state. The
computer shuts o power to the display and other unneeded components.
●
O: The computer is o or in Hibernation. Hibernation is a power-saving
state that uses the least amount of power.
●
Blinking white: The hard drive is being accessed.
information.
To insert a card:
1. Hold the card label-side up, with connectors facing the computer.
2. Insert the card into the memory card reader, and then press in on the card
until it is rmly seated.
To remove a card:
▲ Pull the card out of the memory card reader.
smartwatch, and provides data transfer.
Depending on your computer model, reads an optical disc or reads and writes to
an optical disc.
NOTE: For disc compatibility information, type help in the taskbar search box,
select Help and Support, and then type disc compatibility in the search
box.
(6) Optical drive eject button
(select products only)
(7) Security cable slot Attaches an optional security cable to the computer.
Releases the optical drive disc tray.
NOTE: The security cable is designed to act as a deterrent, but it may not
prevent the computer from being mishandled or stolen.
Right side 7
Left side
Component Description
(1) Power connector Connects an AC adapter.
(2) AC adapter and battery light
(3) Vent Enables airow to cool internal components.
(4) External monitor port (not
available)
(5) RJ-45 (network) jack/status
lights
(6) HDMI port Connects an optional video or audio device, such as a high-denition television,
(7) USB 3.x SuperSpeed ports (2) Connect a USB device, such as a cell phone, camera, activity tracker, or
●
White: The AC adapter is connected and the battery is fully charged.
●
Blinking white: The AC adapter is disconnected and the battery has reached
a low battery level.
●
Amber: The AC adapter is connected and the battery is charging.
●
O: The battery is not charging.
NOTE: The computer fan starts up automatically to cool internal components
and prevent overheating. It is normal for the internal fan to cycle on and o
during routine operation.
Connects an external VGA monitor or projector.
Connects a network cable.
●
White: The network is connected.
●
Amber: Activity is occurring on the network.
any compatible digital or audio component, or a high-speed High-Denition
Multimedia Interface (HDMI) device.
smartwatch, and provides high-speed data transfer.
(8) Audio-out (headphone)/Audio-
in (microphone) combo jack
8 Chapter 2 Getting to know your computer
Connects optional powered stereo speakers, headphones, earbuds, a headset, or
a television audio cable. Also connects an optional headset microphone. This jack
does not support optional standalone microphones.
WARNING! To reduce the risk of personal injury, adjust the volume before
putting on headphones, earbuds, or a headset. For additional safety information,
refer to the Regulatory, Safety, and Environmental Notices.
To access this guide:
▲ Select the Start button, select HP Help and Support, and then select HP
Documentation.
NOTE: When a device is connected to the jack, the computer speakers are
disabled.
Display
Component Description
(1) WLAN antennas* Send and receive wireless signals to communicate with wireless local area
networks (WLANs).
(2) Camera light On: The camera is in use.
(3) Camera Allows you to video chat, record video, and record still images.
(4) Internal microphone Records sound.
*The antennas are not visible from the outside of the computer, and antenna location varies. For optimal transmission, keep the areas
immediately around the antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:
▲ Select the Start button, select HP Help and Support, and then select HP Documentation.
Display 9
Keyboard area
TouchPad
Component Description
(1) TouchPad zone Reads your nger gestures to move the pointer or activate items
on the screen.
(2) Left TouchPad button Functions like the left button on an external mouse.
(3) Right TouchPad button Functions like the right button on an external mouse.
10 Chapter 2 Getting to know your computer
Lights
Component Description
(1) Caps lock light On: Caps lock is on, which switches the key input to all capital
letters.
(2) Mute light
●
Amber: Computer sound is o.
●
O: Computer sound is on.
Keyboard area 11
Button
Component Description
Power button
●
When the computer is o, press the button to turn on the
computer.
●
When the computer is on, press the button briey to initiate
Sleep.
●
When the computer is in the Sleep state, press the button briey
to exit Sleep.
●
When the computer is in Hibernation, press the button briey to
exit Hibernation.
CAUTION: Pressing and holding down the power button results in the
loss of unsaved information.
If the computer has stopped responding and shutdown procedures are
ineective, press and hold the power button down for at least 5
seconds to turn o the computer.
To learn more about your power settings, see your power options.
▲ Type power in the taskbar search box, and then select Power &
sleep settings.
‒ or –
Right-click the Start button, and then select Power Options.
12 Chapter 2 Getting to know your computer
Special keys
Component Description
(1) esc key Displays system information when pressed in combination with
(2) fn key Executes specic functions when pressed in combination with
(3) Windows key Opens the Start menu.
the fn key.
another key.
NOTE: Pressing the Windows key again will close the Start
menu.
(4) Action keys Execute frequently used system functions.
NOTE: On select products, the f5 action key turns the keyboard
backlight feature o or on.
(5) num lock key Alternates between the navigational and numeric functions on
(6) Integrated numeric keypad A separate keypad to the right of the alphabet keyboard. When
the integrated numeric keypad.
num lock is pressed, the keypad can be used like an external
numeric keypad.
NOTE: If the keypad function is active when the computer is
turned o, that function is reinstated when the computer is
turned back on.
Keyboard area 13
Action keys
An action key performs the function indicated by the icon on the key. To determine which keys are on your
product, see Special keys on page 13.
▲
Icon Description
To use an action key, press and hold the key.
Opens the Get started app.
Decreases the screen brightness incrementally as long as you hold down the key.
Increases the screen brightness incrementally as long as you hold down the key.
Switches the screen image between display devices connected to the system. For example, if a monitor is
connected to the computer, repeatedly pressing this key alternates the screen image from the computer
display to the monitor display to a simultaneous display on both the computer and the monitor.
Turns the keyboard backlight o or on.
NOTE: To conserve battery power, turn o this feature.
Mutes or restores speaker sound.
Decreases speaker volume incrementally while you hold down the key.
Increases speaker volume incrementally while you hold down the key.
Plays the previous track of an audio CD or the previous section of a DVD or a Blu-ray Disc (BD).
Starts, pauses, or resumes playback of an audio CD, a DVD, or a BD.
Plays the next track of an audio CD or the next section of a DVD or a BD.
Turns the airplane mode and wireless feature on or o.
NOTE: The airplane mode key is also referred to as the wireless button.
NOTE: A wireless network must be set up before a wireless connection is possible.
14 Chapter 2 Getting to know your computer
Bottom
Component Description
(1) Battery lock Locks the battery in the battery bay.
(2) Battery bay Holds the battery.
(3) Battery release latch Releases the battery.
(4) Speakers (2) Produce sound.
(5) Vent Enables airow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal
for the internal fan to cycle on and o during routine
operation.
Bottom 15
Labels
The labels axed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of the
computer, inside the battery bay, under the service door, or on the back of the display.
●
Service label—Provides important information to identify your computer. When contacting support, you
will probably be asked for the serial number, and possibly for the product number or the model number.
Locate these numbers before you contact support.
Your service label will resemble one of the examples shown below. Refer to the illustration that most
closely matches the service label on your computer.
Component
(1) Serial number
(2) Product number
(3) Warranty period
(4) Model number (select products only)
Component
(1) Model name (select products only)
(2) Product number
(3) Serial number
(4) Warranty period
●
Regulatory label(s)—Provide(s) regulatory information about the computer.
●
Wireless certication label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.
16 Chapter 2 Getting to know your computer
3 Illustrated parts catalog
Computer major components
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
Computer major components 17
Item Component Spare part
number
(1) Display assembly (touch or non-touch)
NOTE: For display assembly spare part information, see Display assembly subcomponents
on page 21.
(2) Top cover/keyboard
NOTE: For a detailed list of keyboard country codes, see Top cover/keyboard on page 82.
Models in the following color: jet black 925008-xxx
Models in the following color: snow white 925009-xxx
Models without a backlight in the following colors: pike silver, silk gold, empress red, smoke gray,
marine blue, amethyst purple, pale mint, sparkling black
Models with a backlight in the following colors: pike silver, silk gold, empress red, smoke gray, marine
blue, amethyst purple, pale mint, sparkling black
NOTE: Available only for the following countries and regions: the United States (-001), India (-002),
English/French Canada (-DB1).
Models without a backlight for use in the United States in the following color: rose gold 925564-001
Models with a backlight for use in the United States in the following color: rose gold 925565-001
(3) RTC battery 922847-001
(4) Touchpad button board 924993-001
(5) Power button board 924994-001
not spared
925010-xxx
925011-xxx
(6) Solid-state drive, M.2
512 GB 763008-017
256 GB 865902-017
128 GB 827560-048
(7) Power connector cable 931613-001
(8) USB board 924991-001
Heat sink assembly (includes replacement thermal materials)
(9) For use in models with UMA graphics and AMD dual core, 6 W processors 925019-001
(9) For use in models with UMA graphics and AMD dual core, 15 W processors 925020-001
(10) For use in models with UMA graphics memory and AMD quad core processors 925017-001
(11) For use in models with discrete graphics memory and AMD dual core processors 925021-001
(11) For use in models with discrete graphics memory and AMD quad core processors 925018-001
(12) Fan 925012-001
(13) Memory module, DDR4-2400
8-GB 862398-855
4 GB 862397-855
2 GB 864271-855
(14) WLAN module
18 Chapter 3 Illustrated parts catalog
Item Component Spare part
number
Intel Dual Band Wireless-AC 7265 802.11AC 2x2 WiFi + BT 4.2 Combo Adapter (non-vPro) 901229-855
Realtek RTL8723DE 802.11 bgn 1x1 WiFi + BT 4.2 Combo Adapter 927230-855
Realtek RTL 8188EE 802.11 bgn 1x1 WiFi Adapter 927235-855
Intel Dual Band Wireless-AC 3168 802.11 ac 1x1 WiFi + BT 4.2 Combo Adapter 863934-855
(15) Hard drive connector board 924995-001
(16) Optical drive connector board 924990-001
(17) Optical drive (DVD+/-RW Double-Layer SuperMulti) 920417-008
(18) Hard drive bracket 924980-001
(19) Hard drive, 2.5 inch (does not include bracket, connector board, or cable)
2-TB, 5400-rpm 912487-855
1-TB, 5400-rpm 778192-005
500-GB, 5400-rpm 778186-005
(20) Solid-state drive board 924992-001
(21) Solid-state drive bracket 924981-001
(22) System board (includes replacement thermal materials)
All system boards use the following part numbers:
xxxxxx-001: Non-Windows operating systems
xxxxxx-601: Windows 10 operating system
For use in models with discrete graphics memory
For use in models with UMA graphics memory:
(23) Speakers (includes left and right speakers and cable) 925306-001
(24) Battery
●
AMD A12-9720P processor and 4 GB of discrete graphics memory 924722-xx1
●
AMD A12-9720P processor and 2 GB of discrete graphics memory 924726-xx1
●
AMD A10-9620P processor and 2 GB of discrete graphics memory 924723-xx1
●
AMD A9-9420P processor and 2 GB of discrete graphics memory 924724-xx1
●
AMD A9-9420P processor and 2 GB of discrete graphics memory (models with both hard drive and
solid-state drive)
●
AMD A6-9220P processor and 2 GB of discrete graphics memory 924725-xx1
●
AMD A12-9720P processor 924717-xx1
●
AMD A10-9620P processor 924718-xx1
●
AMD A9-9420P processor 924719-xx1
●
AMD A6-9220P processor 924720-xx1
●
AMD E2-9000e processor 924721-xx1
929587-xx1
Computer major components 19
Item Component Spare part
number
4-cell, 41-Whr, 2.8-Ah Li-ion battery 919701-850
3-cell, 31-Whr, 2.8-Ah Li-ion battery 919700-850
(25) Rubber Kit (includes upper feet)
Asteroid silver 931599-001
Dark ash silver 931600-01
Silk gold 924998-001
Marine blue 925000-001
Amethyst purple 925001-001
Pale mint 925002-001
Empress red 926298-001
Rose gold 926299-001
(26) Rubber Kit (includes lower feet)
Asteroid silver 931601-001
Dark ash silver 931602-001
Silk gold 925299-001
Marine blue 925301-001
Amethyst purple 925302-001
Pale mint 925303-001
Empress red 926300-001
Rose gold 926301-001
(27) Bottom cover
For use in models with an optical drive:
●
Pike silver 924901-001
●
Silk gold 924902-001
●
Smoke gray 924903-001
●
Marine blue 924904-001
●
Amethyst purple 924905-001
●
Pale mint 924906-001
●
Jet black 924907-001
●
Snow white 924908-001
●
Empress red 924913-001
For use in models without an optical drive:
●
Rose gold 924914-001
●
Pike silver 924909-001
20 Chapter 3 Illustrated parts catalog
Item Component Spare part
number
●
Silk gold 924910-001
●
Smoke gray 924911-001
●
Marine blue 924912-001
●
Jet black 924915-001
●
Snow white 924916-001
●
Empress red 926295-001
Display assembly subcomponents
Item Component Spare part number
(1) Display bezel 924925-001
(2) Camera/microphone module
Display assembly subcomponents 21
Item Component Spare part number
HD 919471-006
VGA 919472-006
(3) Raw display panel (39.6-cm [15.6-in])
FHD, anti glare 798933-011
HD, BrightView, touch 809612-013
HD, BrightView, non-touch 847654-007
HD, anti glare 909185-005
(4) Hinge cover
Left, silver, for use in full featured models 924982-001
Right, silver, for use in full featured models 924983-001
Left, black, for use in defeatured models 924984-001
Right, black, for use in defeatured models 924985-001
Left, white, for use in defeatured models 924986-001
Right, white, for use in defeatured models 924987-001
Right, rose gold, for use in defeatured models 932783-001
Left, rose gold, for use in full featured models 932782-001
(5) Hinge Kit (left and right) 925297-001
(6) Antenna (includes wireless antenna cable and transceiver) 925032-001
(7) Display cable (includes display panel cable and camera/microphone cable)
Non-touch screen 924930-001
Touch screen, HD 924932-001
(8) Display enclosure:
Pike silver 924892-001
Silk gold 924893-001
Smoke gray 924894-001
Marine blue 924895-001
Amethyst purple 924896-001
Pale mint 924897-001
Sparkling black 924898-001
Jet black 924899-001
Snow white 924900-001
Empress red 926293-001
Rose gold 926294-001
22 Chapter 3 Illustrated parts catalog
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