HP 15 Laptop PC (AMD)
* Model numbers: 15-bw0xx
HP 15g Laptop PC
* Model numbers: 15g-bx0xx
HP 15q Laptop PC
* Model numbers: 15q-by0xx
Maintenance and Service Guide
© Copyright 2017 HP Development Company,
L.P.
AMD is a trademark of Advanced Micro Devices,
Inc. Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel, Celeron, and Pentium are trademarks of
Intel Corporation in the U.S. and other
countries. Microsoft and Windows are U.S.
registered trademarks of the Microsoft group
of companies.
In accordance with Microsoft’s support policy,
HP does not support the Windows 8 or
Windows 7 operating system on products
congured with Intel and AMD 7th generation
and forward processors or provide any
Windows 8 or Windows 7 drivers on
http://www.support.hp.com.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions or
versions of Windows. Systems may require
upgraded and/or separately purchased
hardware, drivers, software or BIOS update to
take full advantage of Windows functionality.
Windows 10 is automatically updated, which is
always enabled. ISP fees may apply and
additional requirements may apply over time
for updates. Go to http://www.microsoft.com
for details.
To access the latest user guides or manuals for
your product, go to http://www.hp.com/
support, and select your country. Select Find
your product, and then follow the on-screen
instructions.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.
First Edition: April 2017
Document Part Number: 926815-001
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the
device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950-1).
iii
iv Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
2 Getting to know your computer ...................................................................................................................... 7
Right side ............................................................................................................................................................... 7
Left side ................................................................................................................................................................. 8
Display .................................................................................................................................................................... 9
Keyboard area ...................................................................................................................................................... 10
TouchPad ........................................................................................................................................... 10
Lights ................................................................................................................................................. 11
Button ................................................................................................................................................ 12
Special keys ....................................................................................................................................... 13
Action keys ........................................................................................................................................ 14
Bottom ................................................................................................................................................................. 15
Labels ................................................................................................................................................................... 16
3 Illustrated parts catalog .............................................................................................................................. 17
Computer major components .............................................................................................................................. 17
Display assembly subcomponents ...................................................................................................................... 21
Mass storage devices ........................................................................................................................................... 23
Cables ................................................................................................................................................................... 24
Miscellaneous parts ............................................................................................................................................. 25
4 Removal and replacement procedures preliminary requirements .................................................................... 27
Tools required ...................................................................................................................................................... 27
Service considerations ......................................................................................................................................... 27
Plastic parts ....................................................................................................................................... 27
Cables and connectors ...................................................................................................................... 27
Drive handling ................................................................................................................................... 28
Grounding guidelines ........................................................................................................................................... 28
Electrostatic discharge damage ........................................................................................................ 28
Packaging and transporting guidelines .......................................................................... 29
Workstation guidelines ................................................................................ 29
5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 31
Component replacement procedures .................................................................................................................. 31
Battery ............................................................................................................................................... 32
v
Optical drive ....................................................................................................................................... 33
6 Removal and replacement procedures for Authorized Service Provider parts ................................................... 37
Component replacement procedures .................................................................................................................. 37
Display subcomponents (bezel, panel, camera) ............................................................................... 37
Rubber feet ........................................................................................................................................ 41
Bottom cover ..................................................................................................................................... 43
WLAN module .................................................................................................................................... 46
Memory module ................................................................................................................................ 48
Optical drive connector board ........................................................................................................... 49
Hard drive and hard drive connector board ...................................................................................... 50
M.2 solid-state drive adapter bracket and connector board ............................................................ 53
Solid-state drive (SSD) ...................................................................................................................... 55
RTC battery ........................................................................................................................................ 56
Speakers ............................................................................................................................................ 57
USB board .......................................................................................................................................... 58
Fan ..................................................................................................................................................... 59
Heat sink assembly ........................................................................................................................... 61
TouchPad button board ..................................................................................................................... 65
System board .................................................................................................................................... 66
Display assembly ............................................................................................................................... 69
Power connector cable ...................................................................................................................... 79
Power button board .......................................................................................................................... 80
Cable locations .................................................................................................................................. 81
Top cover/keyboard ........................................................................................................................... 82
7 Using Setup Utility (BIOS) ............................................................................................................................. 83
Starting Setup Utility (BIOS) ................................................................................................................................ 83
Updating Setup Utility (BIOS) .............................................................................................................................. 83
Determining the BIOS version ........................................................................................................... 83
Downloading a BIOS update .............................................................................................................. 84
8 Backing up, restoring, and recovering ........................................................................................................... 85
Creating recovery media and backups ................................................................................................................ 85
Creating HP Recovery media (select products only) ......................................................................... 85
Using Windows tools ........................................................................................................................................... 86
Restore and recovery ........................................................................................................................................... 87
Recovering using HP Recovery Manager ........................................................................................... 87
What you need to know before you get started ............................................................. 87
Using the HP Recovery partition (select products only) ................................................. 88
vi
Using HP Recovery media to recover .............................................................................. 88
Changing the computer boot order ................................................................................ 89
Removing the HP Recovery partition (select products only) ......................................... 90
9 Using HP PC Hardware Diagnostics (UEFI) ....................................................................................................... 91
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 91
10 Specications ............................................................................................................................................ 93
Computer specications ...................................................................................................................................... 93
39.6-cm (15.6-in) display specications ............................................................................................................. 94
Hard drive specications ..................................................................................................................................... 95
M.2 solid-state drive specications .................................................................................................................... 96
DVD±RW SuperMulti DL Drive specications ....................................................................................................... 97
11 Power cord set requirements ...................................................................................................................... 99
Requirements for all countries ............................................................................................................................ 99
Requirements for specic countries and regions ............................................................................................. 100
12 Recycling ................................................................................................................................................ 103
Index ........................................................................................................................................................... 105
vii
viii
1 Product description
Category Description Quad
core, dis
Product
name
Processor AMD Quad-Core A-Series accelerated processor √ √ √
HP 15 Laptop PC (Intel)
* Model numbers: 15-bw0xx
HP 15g Laptop PC
* Model numbers: 15g-bx0xx
HP 15q Laptop PC
* Model numbers: 15q-by0xx
A12-9720P (2.7-GHz, turbo up to 3.6 GHz, 4-MB
L2 cache)
A10-9620P (2.5-GHz, turbo up to 3.4 GHz, 4-MB
L2 cache)
AMD Dual-Core processor √ √ √
A9-9420 (3.0-GHz, turbo up to 3.6 GHz, 1-MB L2
cache)
A6-9220 (2.5-GHz, turbo up to 2.9 GHz, 1-MB L2
cache)
√ √ √ √ √ √
√ √ √ √ √ √
√ √ √ √ √
√ √ √
√ √
Quad
core,
UMA
√ √ √
√ √
Dual
Core,
discrete
Dual
core,
UMA
Quad
core, dis,
530/535
DX
Quad
core, dis,
dual
storage
E2-9000e (1.5-GHz, turbo up to 2.0 GHz, 1-MB L2
cache)
Graphics Internal graphics √ √ √ √ √ √
AMD Radeon™ R7 Graphics √ √ √
AMD Radeon R5 Graphics √ √ √ √ √
AMD Radeon R4 Graphics √ √
AMD Radeon R2 Graphics √
Switchable discrete graphics √ √
AMD Radeon M530 R17M-M1-70 with 4096 MB
of dedicated video memory
AMD Radeon M530 R17M-M1-70 with 2048 GB of
dedicated video memory
AMD Radeon M520 R17M-M1-30 with 2048 MB
of dedicated video memory
Support HD Decode, DX12, and HDMI √ √ √ √ √ √
Supports PX7 √ √ √ √
√
√
√
√ √
1
Category Description Quad
core, dis
Quad
core,
UMA
Dual
Core,
discrete
Dual
core,
UMA
Quad
core, dis,
530/535
DX
Quad
core, dis,
dual
storage
Panel 39.6-cm (15.6-in), high-denition (HD), white
light-emitting diode (WLED), SVA, BrightView
(1366×768) display, slim 3.2 mm, eDP; typical
brightness: 220 nits
39.6-cm (15.6-in), high-denition (HD), white
light-emitting diode (WLED), SVA, Anti glare
(1366×768) display, slim 3.2 mm, eDP; typical
brightness: 220 nits
39.6-cm (15.6-in), full high-denition (FHD),
white light-emitting diode (WLED), SVA, AntiGlare
(1920×1080) display, slim 3.2 mm, eDP; typical
brightness: 220 nits
39.6-cm (15.6-in), high-denition (HD), white
light-emitting diode (WLED), SVA, BrightView
(1366×768) display, slim 3.2 mm, eDP; typical
brightness: 200 nits; Touch-On Panel (TOP)
Memory Two non-customer-accessible/upgradable
memory module slots (Intel Core processors)
DDR4-1866 dual channel support (DDR4-2400
bridge to DDR4-1866)
DDR4-1866 single channel support (DDR4-2400
bridge to DDR4-1866)
Supports up to 16 GB of system RAM in the
following congurations:
√ √ √ √ √ √
√ √ √ √ √ √
√ √ √ √ √ √
√ √
√ √ √ √ √ √
√ √ √
√ √ √
√ √ √ √ √ √
●
16384-MB total system memory (8192×2) √ √ √ √ √ √
●
12288-MB total system memory (8192×1)
+ (4096×1)
●
8192-MB total system memory (8192×1) or
(4096×2)
●
6144-MB total system memory (4096×1)
+ (2048×1)
●
4096-MB total system memory (4096×1) √ √ √ √ √ √
One non-customer-accessible/upgradable
memory module slot
DDR4-1866 single channel support √
Supports up to 8 GB of system RAM in the
following congurations:
●
8192-MB total system memory (8192×1) √
●
4096-MB total system memory (4096×1) √
Hard drives Supports 6.35-cm (2.5-in) SATA hard drives in
9.5-mm (.37-in) and 7.2-mm (.28-
in) thicknesses
Support for SSD + HDD √ √
√ √ √ √ √ √
√ √ √ √ √ √
√ √ √ √ √ √
√
√
√ √ √ √ √ √
2 Chapter 1 Product description
Category Description Quad
core, dis
Support for m.2 SATA SSD √ √ √ √ √ √
Single hard drive congurations: √ √ √ √ √
●
2-TB, 5400 rpm, 9.5 mm or 7.2-mm √ √ √ √ √
●
1-TB, 5400 rpm, 9.5 mm or 7.2 mm √ √ √ √ √
●
500-GB, 5400 rpm, 7.0-mm √ √ √ √ √
eMMC congurations: √ √ √ √ √
●
128 GB √ √ √ √ √
M.2 SATA-3 congurations (value): √ √ √ √ √
●
256 GB √ √ √ √ √
●
128 GB √ √ √ √ √
M.2 SATA-3 congurations (TLC): √ √ √ √ √
●
512 GB √ √ √ √ √
●
256 GB √ √ √ √ √
●
128 GB √ √ √ √ √
Quad
core,
UMA
Dual
Core,
discrete
Dual
core,
UMA
Quad
core, dis,
530/535
DX
Quad
core, dis,
dual
storage
Dual storage congurations √ √
●
256 GB Value SSD + 1 TB HDD √ √
●
128 GB Value SSD + 1 TB HDD √ √
Optical
drive
Camera
Mic
Audio Dual speakers √ √ √ √ √ √
Ethernet Integrated 10/100/1000 network interface
Fixed, serial ATA, 9.0-mm tray load √ √ √ √ √ √
DVD+/-RW Double-Layer writer √ √ √ √ √ √
Supports zero power optical drive √ √ √ √ √ √
Supports M-disc √ √ √ √ √ √
Supports conguration without optical drive √ √ √ √ √ √
HP TrueVision HD camera - activity LED, USB 2.0,
HD BSI sensor, f2.0, 720p by 30 frames per
second
HP Camera – VGA camera, indicator LED, USB 2.0,
f2.4, 480p by 30 frames per second
Single digital microphone √ √ √ √ √ √
HP Audio Control √ √ √ √ √ √
card (NIC)
√ √ √ √ √ √
√ √ √ √ √ √
√ √ √ √ √ √
Wireless
Network
Integrated wireless options with single
antenna (M.2/PCIe):
Compatible with Miracast-certied devices √ √ √ √ √ √
√ √ √ √ √ √
3
Category Description Quad
core, dis
Support for the following WLAN formats: √ √ √ √ √ √
●
Realtek RTL 8188EE 802.11 bgn 1x1 WiFi
Adapter
●
Realtek RTL8723DE 802.11 bgn 1x1 WiFi +
BT 4.2 Combo Adapter
●
Realtek RTL8723BE-VB 802.11b/g/n 1x1
Wi-Fi + BT4.0 Combo Adapter
√ √ √ √ √ √
√ √ √ √ √ √
√ √ √ √ √ √
Quad
core,
UMA
Dual
Core,
discrete
Dual
core,
UMA
Quad
core, dis,
530/535
DX
Quad
core, dis,
dual
storage
Integrated wireless options with dual antennas
(M.2/PCIe):
Compatible with Miracast-certied devices √ √ √ √ √ √
Support for the following WLAN formats: √ √ √ √ √ √
●
Intel Dual Band Wireless-AC 3168 802.11 ac
1x1 WiFi + BT 4.2 Combo (non-vPro)
●
Intel Dual Band Wireless-AC 7265 802.11AC
2x2 WiFi + BT 4.2 Combo Adapter (nonvPro)
External
media card
Internal
Card
Ports HDMI version 1.4b supporting 1920 ×1080
HP Multi-Format Digital Media Reader √ √ √ √ √ √
Support SD/SDHC/SDXC √ √ √ √ √ √
Push-Pull Insertion/Removal √ √ √ √ √ √
One M.2 slot for SSD √ √ √ √ √ √
One M.2 slot for WLAN √ √ √ √ √ √
@ 60Hz
Hot Plug/unplug and auto detect for correct
output to wide-aspect vs. standard aspect video
RJ-45 (Ethernet) √ √ √ √ √ √
√ √ √ √ √ √
√ √ √ √ √ √
√ √ √ √ √ √
√ √ √ √ √ √
√ √ √ √ √ √
USB 3.0 (2 ports; left side) √ √ √ √ √ √
USB 2.0 (1 right side) √ √ √ √ √ √
AC Smart Pin adapter plug √ √ √ √ √ √
Headphone/line out and microphone/line in
combo jack
Keyboard/
pointing
devices
Full-size textured, island style keyboard with
numeric keypad
Full size, 3 coat, UV paint, island-style, backlit
keyboard with numeric key pad
TouchPad with multi-touch gestures enabled √ √ √ √ √ √
Taps enabled by default √ √ √ √ √ √
Support Modern Trackpad Gestures √ √ √ √ √ √
4 Chapter 1 Product description
√ √ √ √ √ √
√ √ √ √ √ √
√ √ √ √ √ √
Category Description Quad
core, dis
Power AC adapters √ √ √ √ √ √
65-W EM √ √ √ √ √ √
65-W √ √ √ √
45-W √ √
1 meter power cord √ √ √ √ √ √
Batteries √ √ √ √ √ √
4-cell, 41-Whr Li-ion battery √ √ √ √ √ √
3-cell, 31-Whr Li-ion battery √ √
Security fTPM 2.0 √ √ √ √ √ √
Kensington Security Lock √ √ √ √ √ √
Quad
core,
UMA
Dual
Core,
discrete
Dual
core,
UMA
Quad
core, dis,
530/535
DX
Quad
core, dis,
dual
storage
Operating
system
Preinstalled √ √ √ √ √ √
Windows 10 √ √ √ √ √ √
Windows 10 Professional √ √ √ √ √ √
For Developed Market (ML): √ √ √ √ √ √
Windows 10 Home ML √ √ √ √ √ √
Windows 10 Home Plus ML √ √ √ √ √ √
For Emerging Market (EM/SL): √ √ √ √ √ √
Windows 10 Home EM/SL √ √ √ √ √ √
Windows 10 Home Plus EM/SL √ √ √ √ √ √
Windows 10 Home Value NB EM/SL √ √
Windows 10 Home Value NB Select Geo EM/SL √ √
For China Market: √ √ √ √ √ √
CPPP Windows 10 Home High End China
Language Edition
CPPP Windows 10 Home China Language Edition √ √ √ √ √ √
For APJ SEAP Market (EM/SL): √ √ √ √ √ √
SEAP Windows 10 Home EM/SL √ √ √ √ √ √
√ √ √ √ √ √
SEAP Windows 10 Home Plus √ √ √ √ √ √
FreeDOS 2.0 √ √ √ √ √ √
SEAP Windows 10 Home Value Notebook √ √
Service End-user replaceable parts √ √ √ √ √ √
AC adapter √ √ √ √ √ √
5
Category Description Quad
core, dis
Battery √ √ √ √ √ √
Optical drive √ √ √ √ √ √
Quad
core,
UMA
Dual
Core,
discrete
Dual
core,
UMA
Quad
core, dis,
530/535
DX
Quad
core, dis,
dual
storage
6 Chapter 1 Product description
2 Getting to know your computer
Right side
Component Description
(1) Power light
(2) Drive light
(3) Memory card reader Reads optional memory cards that enable you to store, manage, share, or access
(4) USB 2.0 port Connects a USB device, such as a cell phone, camera, activity tracker, or
(5) Optical drive (select products
only)
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a power-saving state. The
computer shuts o power to the display and other unneeded components.
●
O: The computer is o or in Hibernation. Hibernation is a power-saving
state that uses the least amount of power.
●
Blinking white: The hard drive is being accessed.
information.
To insert a card:
1. Hold the card label-side up, with connectors facing the computer.
2. Insert the card into the memory card reader, and then press in on the card
until it is rmly seated.
To remove a card:
▲ Pull the card out of the memory card reader.
smartwatch, and provides data transfer.
Depending on your computer model, reads an optical disc or reads and writes to
an optical disc.
NOTE: For disc compatibility information, type help in the taskbar search box,
select Help and Support, and then type disc compatibility in the search
box.
(6) Optical drive eject button
(select products only)
(7) Security cable slot Attaches an optional security cable to the computer.
Releases the optical drive disc tray.
NOTE: The security cable is designed to act as a deterrent, but it may not
prevent the computer from being mishandled or stolen.
Right side 7
Left side
Component Description
(1) Power connector Connects an AC adapter.
(2) AC adapter and battery light
(3) Vent Enables airow to cool internal components.
(4) External monitor port (not
available)
(5) RJ-45 (network) jack/status
lights
(6) HDMI port Connects an optional video or audio device, such as a high-denition television,
(7) USB 3.x SuperSpeed ports (2) Connect a USB device, such as a cell phone, camera, activity tracker, or
●
White: The AC adapter is connected and the battery is fully charged.
●
Blinking white: The AC adapter is disconnected and the battery has reached
a low battery level.
●
Amber: The AC adapter is connected and the battery is charging.
●
O: The battery is not charging.
NOTE: The computer fan starts up automatically to cool internal components
and prevent overheating. It is normal for the internal fan to cycle on and o
during routine operation.
Connects an external VGA monitor or projector.
Connects a network cable.
●
White: The network is connected.
●
Amber: Activity is occurring on the network.
any compatible digital or audio component, or a high-speed High-Denition
Multimedia Interface (HDMI) device.
smartwatch, and provides high-speed data transfer.
(8) Audio-out (headphone)/Audio-
in (microphone) combo jack
8 Chapter 2 Getting to know your computer
Connects optional powered stereo speakers, headphones, earbuds, a headset, or
a television audio cable. Also connects an optional headset microphone. This jack
does not support optional standalone microphones.
WARNING! To reduce the risk of personal injury, adjust the volume before
putting on headphones, earbuds, or a headset. For additional safety information,
refer to the Regulatory, Safety, and Environmental Notices.
To access this guide:
▲ Select the Start button, select HP Help and Support, and then select HP
Documentation.
NOTE: When a device is connected to the jack, the computer speakers are
disabled.
Display
Component Description
(1) WLAN antennas* Send and receive wireless signals to communicate with wireless local area
networks (WLANs).
(2) Camera light On: The camera is in use.
(3) Camera Allows you to video chat, record video, and record still images.
(4) Internal microphone Records sound.
*The antennas are not visible from the outside of the computer, and antenna location varies. For optimal transmission, keep the areas
immediately around the antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:
▲ Select the Start button, select HP Help and Support, and then select HP Documentation.
Display 9
Keyboard area
TouchPad
Component Description
(1) TouchPad zone Reads your nger gestures to move the pointer or activate items
on the screen.
(2) Left TouchPad button Functions like the left button on an external mouse.
(3) Right TouchPad button Functions like the right button on an external mouse.
10 Chapter 2 Getting to know your computer
Lights
Component Description
(1) Caps lock light On: Caps lock is on, which switches the key input to all capital
letters.
(2) Mute light
●
Amber: Computer sound is o.
●
O: Computer sound is on.
Keyboard area 11
Button
Component Description
Power button
●
When the computer is o, press the button to turn on the
computer.
●
When the computer is on, press the button briey to initiate
Sleep.
●
When the computer is in the Sleep state, press the button briey
to exit Sleep.
●
When the computer is in Hibernation, press the button briey to
exit Hibernation.
CAUTION: Pressing and holding down the power button results in the
loss of unsaved information.
If the computer has stopped responding and shutdown procedures are
ineective, press and hold the power button down for at least 5
seconds to turn o the computer.
To learn more about your power settings, see your power options.
▲ Type power in the taskbar search box, and then select Power &
sleep settings.
‒ or –
Right-click the Start button, and then select Power Options.
12 Chapter 2 Getting to know your computer
Special keys
Component Description
(1) esc key Displays system information when pressed in combination with
(2) fn key Executes specic functions when pressed in combination with
(3) Windows key Opens the Start menu.
the fn key.
another key.
NOTE: Pressing the Windows key again will close the Start
menu.
(4) Action keys Execute frequently used system functions.
NOTE: On select products, the f5 action key turns the keyboard
backlight feature o or on.
(5) num lock key Alternates between the navigational and numeric functions on
(6) Integrated numeric keypad A separate keypad to the right of the alphabet keyboard. When
the integrated numeric keypad.
num lock is pressed, the keypad can be used like an external
numeric keypad.
NOTE: If the keypad function is active when the computer is
turned o, that function is reinstated when the computer is
turned back on.
Keyboard area 13
Action keys
An action key performs the function indicated by the icon on the key. To determine which keys are on your
product, see Special keys on page 13.
▲
Icon Description
To use an action key, press and hold the key.
Opens the Get started app.
Decreases the screen brightness incrementally as long as you hold down the key.
Increases the screen brightness incrementally as long as you hold down the key.
Switches the screen image between display devices connected to the system. For example, if a monitor is
connected to the computer, repeatedly pressing this key alternates the screen image from the computer
display to the monitor display to a simultaneous display on both the computer and the monitor.
Turns the keyboard backlight o or on.
NOTE: To conserve battery power, turn o this feature.
Mutes or restores speaker sound.
Decreases speaker volume incrementally while you hold down the key.
Increases speaker volume incrementally while you hold down the key.
Plays the previous track of an audio CD or the previous section of a DVD or a Blu-ray Disc (BD).
Starts, pauses, or resumes playback of an audio CD, a DVD, or a BD.
Plays the next track of an audio CD or the next section of a DVD or a BD.
Turns the airplane mode and wireless feature on or o.
NOTE: The airplane mode key is also referred to as the wireless button.
NOTE: A wireless network must be set up before a wireless connection is possible.
14 Chapter 2 Getting to know your computer
Bottom
Component Description
(1) Battery lock Locks the battery in the battery bay.
(2) Battery bay Holds the battery.
(3) Battery release latch Releases the battery.
(4) Speakers (2) Produce sound.
(5) Vent Enables airow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal
for the internal fan to cycle on and o during routine
operation.
Bottom 15
Labels
The labels axed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of the
computer, inside the battery bay, under the service door, or on the back of the display.
●
Service label—Provides important information to identify your computer. When contacting support, you
will probably be asked for the serial number, and possibly for the product number or the model number.
Locate these numbers before you contact support.
Your service label will resemble one of the examples shown below. Refer to the illustration that most
closely matches the service label on your computer.
Component
(1) Serial number
(2) Product number
(3) Warranty period
(4) Model number (select products only)
Component
(1) Model name (select products only)
(2) Product number
(3) Serial number
(4) Warranty period
●
Regulatory label(s)—Provide(s) regulatory information about the computer.
●
Wireless certication label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.
16 Chapter 2 Getting to know your computer
3 Illustrated parts catalog
Computer major components
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
Computer major components 17
Item Component Spare part
number
(1) Display assembly (touch or non-touch)
NOTE: For display assembly spare part information, see Display assembly subcomponents
on page 21.
(2) Top cover/keyboard
NOTE: For a detailed list of keyboard country codes, see Top cover/keyboard on page 82.
Models in the following color: jet black 925008-xxx
Models in the following color: snow white 925009-xxx
Models without a backlight in the following colors: pike silver, silk gold, empress red, smoke gray,
marine blue, amethyst purple, pale mint, sparkling black
Models with a backlight in the following colors: pike silver, silk gold, empress red, smoke gray, marine
blue, amethyst purple, pale mint, sparkling black
NOTE: Available only for the following countries and regions: the United States (-001), India (-002),
English/French Canada (-DB1).
Models without a backlight for use in the United States in the following color: rose gold 925564-001
Models with a backlight for use in the United States in the following color: rose gold 925565-001
(3) RTC battery 922847-001
(4) Touchpad button board 924993-001
(5) Power button board 924994-001
not spared
925010-xxx
925011-xxx
(6) Solid-state drive, M.2
512 GB 763008-017
256 GB 865902-017
128 GB 827560-048
(7) Power connector cable 931613-001
(8) USB board 924991-001
Heat sink assembly (includes replacement thermal materials)
(9) For use in models with UMA graphics and AMD dual core, 6 W processors 925019-001
(9) For use in models with UMA graphics and AMD dual core, 15 W processors 925020-001
(10) For use in models with UMA graphics memory and AMD quad core processors 925017-001
(11) For use in models with discrete graphics memory and AMD dual core processors 925021-001
(11) For use in models with discrete graphics memory and AMD quad core processors 925018-001
(12) Fan 925012-001
(13) Memory module, DDR4-2400
8-GB 862398-855
4 GB 862397-855
2 GB 864271-855
(14) WLAN module
18 Chapter 3 Illustrated parts catalog
Item Component Spare part
number
Intel Dual Band Wireless-AC 7265 802.11AC 2x2 WiFi + BT 4.2 Combo Adapter (non-vPro) 901229-855
Realtek RTL8723DE 802.11 bgn 1x1 WiFi + BT 4.2 Combo Adapter 927230-855
Realtek RTL 8188EE 802.11 bgn 1x1 WiFi Adapter 927235-855
Intel Dual Band Wireless-AC 3168 802.11 ac 1x1 WiFi + BT 4.2 Combo Adapter 863934-855
(15) Hard drive connector board 924995-001
(16) Optical drive connector board 924990-001
(17) Optical drive (DVD+/-RW Double-Layer SuperMulti) 920417-008
(18) Hard drive bracket 924980-001
(19) Hard drive, 2.5 inch (does not include bracket, connector board, or cable)
2-TB, 5400-rpm 912487-855
1-TB, 5400-rpm 778192-005
500-GB, 5400-rpm 778186-005
(20) Solid-state drive board 924992-001
(21) Solid-state drive bracket 924981-001
(22) System board (includes replacement thermal materials)
All system boards use the following part numbers:
xxxxxx-001: Non-Windows operating systems
xxxxxx-601: Windows 10 operating system
For use in models with discrete graphics memory
For use in models with UMA graphics memory:
(23) Speakers (includes left and right speakers and cable) 925306-001
(24) Battery
●
AMD A12-9720P processor and 4 GB of discrete graphics memory 924722-xx1
●
AMD A12-9720P processor and 2 GB of discrete graphics memory 924726-xx1
●
AMD A10-9620P processor and 2 GB of discrete graphics memory 924723-xx1
●
AMD A9-9420P processor and 2 GB of discrete graphics memory 924724-xx1
●
AMD A9-9420P processor and 2 GB of discrete graphics memory (models with both hard drive and
solid-state drive)
●
AMD A6-9220P processor and 2 GB of discrete graphics memory 924725-xx1
●
AMD A12-9720P processor 924717-xx1
●
AMD A10-9620P processor 924718-xx1
●
AMD A9-9420P processor 924719-xx1
●
AMD A6-9220P processor 924720-xx1
●
AMD E2-9000e processor 924721-xx1
929587-xx1
Computer major components 19
Item Component Spare part
number
4-cell, 41-Whr, 2.8-Ah Li-ion battery 919701-850
3-cell, 31-Whr, 2.8-Ah Li-ion battery 919700-850
(25) Rubber Kit (includes upper feet)
Asteroid silver 931599-001
Dark ash silver 931600-01
Silk gold 924998-001
Marine blue 925000-001
Amethyst purple 925001-001
Pale mint 925002-001
Empress red 926298-001
Rose gold 926299-001
(26) Rubber Kit (includes lower feet)
Asteroid silver 931601-001
Dark ash silver 931602-001
Silk gold 925299-001
Marine blue 925301-001
Amethyst purple 925302-001
Pale mint 925303-001
Empress red 926300-001
Rose gold 926301-001
(27) Bottom cover
For use in models with an optical drive:
●
Pike silver 924901-001
●
Silk gold 924902-001
●
Smoke gray 924903-001
●
Marine blue 924904-001
●
Amethyst purple 924905-001
●
Pale mint 924906-001
●
Jet black 924907-001
●
Snow white 924908-001
●
Empress red 924913-001
For use in models without an optical drive:
●
Rose gold 924914-001
●
Pike silver 924909-001
20 Chapter 3 Illustrated parts catalog
Item Component Spare part
number
●
Silk gold 924910-001
●
Smoke gray 924911-001
●
Marine blue 924912-001
●
Jet black 924915-001
●
Snow white 924916-001
●
Empress red 926295-001
Display assembly subcomponents
Item Component Spare part number
(1) Display bezel 924925-001
(2) Camera/microphone module
Display assembly subcomponents 21
Item Component Spare part number
HD 919471-006
VGA 919472-006
(3) Raw display panel (39.6-cm [15.6-in])
FHD, anti glare 798933-011
HD, BrightView, touch 809612-013
HD, BrightView, non-touch 847654-007
HD, anti glare 909185-005
(4) Hinge cover
Left, silver, for use in full featured models 924982-001
Right, silver, for use in full featured models 924983-001
Left, black, for use in defeatured models 924984-001
Right, black, for use in defeatured models 924985-001
Left, white, for use in defeatured models 924986-001
Right, white, for use in defeatured models 924987-001
Right, rose gold, for use in defeatured models 932783-001
Left, rose gold, for use in full featured models 932782-001
(5) Hinge Kit (left and right) 925297-001
(6) Antenna (includes wireless antenna cable and transceiver) 925032-001
(7) Display cable (includes display panel cable and camera/microphone cable)
Non-touch screen 924930-001
Touch screen, HD 924932-001
(8) Display enclosure:
Pike silver 924892-001
Silk gold 924893-001
Smoke gray 924894-001
Marine blue 924895-001
Amethyst purple 924896-001
Pale mint 924897-001
Sparkling black 924898-001
Jet black 924899-001
Snow white 924900-001
Empress red 926293-001
Rose gold 926294-001
22 Chapter 3 Illustrated parts catalog
Mass storage devices
Item Component Spare part number
(1) Optical drive (DVD+/-RW Double-Layer SuperMulti) 920417-008
(2) Optical drive bezel
Pike silver 924917-001
Silk gold 924918-001
Smoke gray 924919-001
Marine blue 924920-001
Amethyst purple 924921-001
Pale mint 924922-001
Jet black 924923-001
Snow white 924924-001
Empress red 924296-001
Rose gold 924297-001
(3) Optical drive bracket 924979-001
(4) Solid-state drive, M.2
512 GB 763008-017
Mass storage devices 23
Cables
Item Component Spare part number
256 GB 865902-017
128 GB 827560-048
(5) Hard drive, SATA; does not include brackets, connector board, or cable):
2-TB, 5400-rpm 912487-855
1-TB, 5400-rpm 778192-005
500-GB, 5400-rpm 778186-005
(6) Hard drive bracket 924980-001
Item Component Spare part number
(1) Hard drive connector board cable 924927-001
(2) TouchPad button board cable 924934-001
(3) TouchPad cable 924928-001
(4) USB board cable 924929-001
(5) Power button board cable 924933-001
(6) Optical drive connector board cable 924926-001
24 Chapter 3 Illustrated parts catalog
Miscellaneous parts
Component Spare part number
HP Smart AC adapter (4.5 mm, non-PFC)
65-W 710412-001
65-W, EM, for use in India and the People’s Republic of China 913691-850
45-W 741553-850
Power cord:
For use in Argentina 920688-003
For use in Australia 920688-011
For use in Denmark 920688-007
For use in Europe 920688-005
For use in India 920688-016
For use in Israel 920688-008
For use in Italy 920688-002
For use in Japan 920688-017
For use in North America 920688-001
For use in the People’s Republic of China 920688-014
For use in South Africa 920688-010
For use in South Korea 920688-013
For use in Switzerland 920688-009
For use in Taiwan 920688-015
For use in Thailand 920688-012
For use in the United Kingdom 920688-006
Power adapter
For use in Japan 226768-001
Screw Kit
Black 925005-001
Silver 925006-001
HP HDMI to VGA Adapter 701943-001
Miscellaneous parts 25
26 Chapter 3 Illustrated parts catalog
4 Removal and replacement procedures
preliminary requirements
Tools required
You will need the following tools to complete the removal and replacement procedures:
●
Flat-bladed screwdriver
●
Magnetic screwdriver
●
Phillips P0 and P1 screwdrivers
Service considerations
The following sections include some of the considerations that you must keep in mind during disassembly
and assembly procedures.
NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying
screws) away from the work area to prevent damage.
Plastic parts
CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use care
when handling the plastic parts. Apply pressure only at the points designated in the
maintenance instructions.
Cables and connectors
CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the
reassembly process. Improper cable placement can damage the computer.
Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat
the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid
bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught
or snagged by parts being removed or replaced. Handle ex cables with extreme care; these cables tear
easily.
Tools required 27
Drive handling
CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the
computer, damage to a drive, or loss of information, observe these precautions:
Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is
o or in Hibernation, turn the computer on, and then shut it down through the operating system.
Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid
touching the connector.
Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and be sure
that the optical drive tray is closed.
Handle drives on surfaces covered with at least one inch of shock-proof foam.
Avoid dropping drives from any height onto any surface.
After removing a hard drive, an optical drive, or a diskette drive, place it in a static-proof bag.
Avoid exposing an internal hard drive to products that have magnetic elds, such as monitors or speakers.
Avoid exposing a drive to temperature extremes or liquids.
If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging and label the package “FRAGILE.”
Grounding guidelines
Electrostatic discharge damage
Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine
the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many
cases, ESD contains enough power to alter device parameters or melt silicon junctions.
A discharge of static electricity from a nger or other conductor can destroy static-sensitive devices or
microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.
An electronic device exposed to ESD may not be aected at all and can work perfectly throughout a normal
cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its life
expectancy.
CAUTION: To prevent damage to the computer when you are removing or installing internal components,
observe these precautions:
Keep components in their electrostatic-safe containers until you are ready to install them.
Before touching an electronic component, discharge static electricity by using the guidelines described in this
section.
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
If you remove a component, place it in an electrostatic-safe container.
The following table shows how humidity aects the electrostatic voltage levels generated by
dierent activities.
CAUTION: A product can be degraded by as little as 700 V.
28 Chapter 4 Removal and replacement procedures preliminary requirements
Relative humidity
Event 10% 40% 55%
Walking across carpet 35,000 V 15,000 V 7,500 V
Walking across vinyl oor 12,000 V 5,000 V 3,000 V
Motions of bench worker 6,000 V 800 V 400 V
Removing DIPS from plastic tube 2,000 V 700 V 400 V
Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V
Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V
Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V
Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V
Packaging and transporting guidelines
Follow these grounding guidelines when packaging and transporting equipment:
●
To avoid hand contact, transport products in static-safe tubes, bags, or boxes.
●
Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.
Typical electrostatic voltage levels
●
Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
●
Place items on a grounded surface before removing items from their containers.
●
Always be properly grounded when touching a component or assembly.
●
Store reusable ESD-sensitive parts from assemblies in protective packaging or non-conductive foam.
●
Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized
equipment used for moving materials is wired to ground and that proper materials are selected to avoid
static charging. When grounding is not possible, use an ionizer to dissipate electric charges.
Workstation guidelines
Follow these grounding workstation guidelines:
●
Cover the workstation with approved static-shielding material.
●
Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and
equipment.
●
Use conductive eld service tools, such as cutters, screwdrivers, and vacuums.
●
When xtures must directly contact dissipative surfaces, use xtures made only of static-safe materials.
●
Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids
and Styrofoam.
●
Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these
items only at static-free workstations.
●
Avoid contact with pins, leads, or circuitry.
●
Turn o power and input signals before inserting or removing connectors or test equipment.
Grounding guidelines 29
Equipment guidelines
Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.
●
When seated, wear a wrist strap connected to a grounded system. Wrist straps are exible straps with a
minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap
snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips
to connect a wrist strap.
●
When standing, use foot straps and a grounded oor mat. Foot straps (heel, toe, or boot straps) can be
used at standing workstations and are compatible with most types of shoes or boots. On conductive
oors or dissipative oor mats, use foot straps on both feet with a minimum of one megohm resistance
between the operator and ground. To be
The following grounding equipment is recommended to prevent electrostatic damage:
●
Antistatic tape
●
Antistatic smocks, aprons, and sleeve protectors
●
Conductive bins and other assembly or soldering aids
●
Nonconductive foam
●
Conductive tabletop workstations with ground cords of one megohm resistance
●
Static-dissipative tables or oor mats with hard ties to the ground
●
Field service kits
eective, the conductive must be worn in contact with the skin.
●
Static awareness labels
●
Material-handling packages
●
Nonconductive plastic bags, tubes, or boxes
●
Metal tote boxes
●
Electrostatic voltage levels and protective materials
The following table lists the shielding protection provided by antistatic bags and oor mats.
Material Use Voltage protection level
Antistatic plastics Bags 1,500 V
Carbon-loaded plastic Floor mats 7,500 V
Metallized laminate Floor mats 5,000 V
30 Chapter 4 Removal and replacement procedures preliminary requirements
5 Removal and replacement procedures for
Customer Self-Repair parts
CAUTION: The Customer Self-Repair program is not available in all locations. Installing a part not supported
by the Customer Self-Repair program may void your warranty. Check your warranty to determine if Customer
Self-Repair is supported in your location.
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
Component replacement procedures
NOTE: Please read and follow the procedures described here to access and replace Customer Self-Repair
parts successfully.
NOTE: Details about your computer, including model, serial number, product key, and length of warranty,
are on the service tag at the bottom of your computer. See Labels on page 16 for details.
This chapter provides removal and replacement procedures for Customer Self-Repair parts.
There are as many as 3 screws that must be removed, replaced, or loosened when servicing Customer SelfRepair parts. Make special note of each screw size and location during removal and replacement.
Component replacement procedures 31
Battery
Description Spare part number
4-cell, 41-Whr, 2.8-Ah Li-ion battery 919701-850
3-cell, 31-Whr, 2.8-Ah Li-ion battery 919700-850
Before disassembling the computer, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
To remove the battery:
1. Position the computer upside down on a at surface.
2. Slide the battery lock latch (1) to unlock the battery, and then slide the battery release latch (2) to
release the battery.
NOTE: The battery release latch automatically returns to its original position.
3. Remove the battery (3) from the computer.
32 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
Optical drive
Description Spare part number
DVD+/-RW Double-Layer SuperMulti Drive 920417-008
Optical drive bracket 924979-001
Optical drive bezel
Pike silver 924917-001
Silk gold 924918-001
Smoke gray 924919-001
Marine blue 924920-001
Amethyst purple 924921-001
Pale mint 924922-001
Jet black 924923-001
Snow white 924924-001
Empress red 924296-001
Rose gold 924297-001
Before removing the optical drive, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 32).
To remove the optical drive:
1. Remove the Phillips PM2.5×11.0 screw (1) that secures the optical drive to the computer.
Component replacement procedures 33
2. Remove the optical drive (2) by sliding it out of the optical drive bay.
3. If it is necessary to remove the optical drive bezel, insert a paper clip into the release hole (1) to
disengage the bezel. Press the tab (2) to release the bezel from the drive. Rotate the side of the bezel
(3), and the remove it (4).
34 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
4. If it is necessary to replace the bracket on the rear of the optical drive, remove the Phillips PM2.0×2.5
screw (1) that secures the bracket to the drive, and then remove the bracket (2).
Reverse this procedure to reassemble and install the optical drive.
Component replacement procedures 35
36 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
6 Removal and replacement procedures for
Authorized Service Provider parts
CAUTION: Components described in this chapter should only be accessed by an authorized service provider.
Accessing these parts can damage the computer or void the warranty.
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
Component replacement procedures
NOTE: Details about your computer, including model, serial number, product key, and length of warranty,
are on the service tag at the bottom of your computer. See Labels on page 16 for details.
This chapter provides removal and replacement procedures for Authorized Service Provider only parts.
There are as many as 54 screws that must be removed, replaced, or loosened when servicing Authorized
Service Provider only parts. Make special note of each screw size and location during removal and
replacement.
Display subcomponents (bezel, panel, camera)
NOTE: Display assemblies are spared at the subcomponent level only.
This section illustrates how to remove the display bezel, display panel, and camera module without removing
the display from the computer. The Display assembly on page 69 section illustrates removing all display
subcomponents.
To remove the display assembly subcomponents, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
Remove the display assembly subcomponents:
1. Open the computer as far as it will open.
2. To remove the display bezel:
a. Flex the inside of the top edge (1), the left and right edges (2), and the bottom edge (3) of the
display bezel until the bezel disengages from the display enclosure.
NOTE: When removing the bezel from the bottom of the display (3), be careful not to peel the
Mylar from the bottom of the display panel.
Component replacement procedures 37
b. Remove the display bezel (4).
3. To remove the camera/microphone module:
a. Position the display assembly with the top edge toward you.
b. Pry up to disengage the camera/microphone module from the adhesive that secures it to the
display (1).
c. Disconnect the cable (2) from the module.
d. Remove the tape from the enclosure (3). Replacement cameras come with tape already installed.
38 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
4. To remove the display panel:
a. Remove the four Phillips PM2.0×3.0 screws (1) that secure the display panel to the top of the
enclosure.
b. Remove the two Phillips PM2.0×3.0 screws (2) that secure the display panel to the bottom of the
enclosure.
c. Lift the hinges up and move aside enough to be able to rotate the panel up and over (3).
d. Rotate the display panel onto the keyboard (4) to gain access to the display cable connection on
the back of the panel.
e. On the back of the display panel, release the adhesive strip that secures the display panel cable to
the display panel, and then disconnect the cable (1).
Component replacement procedures 39
f. Remove the display panel from the computer (2).
Reverse this procedure to reassemble and install the display assembly components.
40 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Rubber feet
Description Spare part number
Rubber feet, upper
Asteroid silver 931599-001
Dark ash silver 931600-0001
Silk gold 924998-001
Marine blue 925000-001
Amethyst purple 925001-001
Pale mint 925002-001
Empress red 926298-001
Rose gold 926299-001
Rubber feet, lower
Asteroid silver 931601-001
Dark ash silver 931602-001
Silk gold 925299-001
Marine blue 925301-001
Amethyst purple 925302-001
Pale mint 925303-001
Empress red 926300-001
Rose gold 926301-001
Before removing the rubber feet, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
To remove the rubber feet:
▲
Peel the lower rubber feet (1) and upper rubber feet (2) from the bottom of the computer.
NOTE: The lower feet and upper feet are dierent sizes.
Component replacement procedures 41
Reverse this procedure to install the rubber feet.
42 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Bottom cover
Description Spare part number
Bottom cover for use in models with an optical drive:
●
Pike silver 924901-001
●
Silk gold 924902-001
●
Smoke gray 924903-001
●
Marine blue 924904-001
●
Amethyst purple 924905-001
●
Pale mint 924906-001
●
Jet black 924907-001
●
Snow white 924908-001
●
Empress red 924913-001
●
Rose gold 924914-001
Bottom cover for use in models without an optical drive:
●
Pike silver 924909-001
●
Silk gold 924910-001
●
Smoke gray 924911-001
●
Marine blue 924912-001
●
Jet black 924915-001
●
Snow white 924916-001
●
Empress red 926295-001
Before removing the bottom cover, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 32).
5. Remove the optical drive (see Optical drive on page 33), if installed.
To remove the bottom cover:
1. Position the computer upside down with the front toward you.
2. Peel back the rubber feet enough to access the screws underneath (1)
Component replacement procedures 43
3. Remove the 9 Phillips PM2.5×11.0 screws (2) that secure the bottom cover to the computer.
44 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
4. Start prying at the front of the computer and work around to the back to separate the bottom cover
from computer (1), and then remove the bottom cover (2).
Reverse this procedure to install the bottom cover.
Component replacement procedures 45
WLAN module
Description Spare part number
Intel Dual Band Wireless-AC 7265 802.11AC 2x2 WiFi + BT 4.2 Combo Adapter (non-vPro) 901229-855
Realtek RTL8723DE 802.11 bgn 1x1 WiFi + BT 4.2 Combo Adapter 927230-855
Realtek RTL 8188EE 802.11 bgn 1x1 WiFi Adapter 927235-855
Intel Dual Band Wireless-AC 3168 802.11 ac 1x1 WiFi + BT 4.2 Combo Adapter 863934-855
CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module
authorized for use in the computer by the governmental agency that regulates wireless devices in your
country or region. If you replace the module and then receive a warning message, remove the module to
restore device functionality, and then contact support.
Before removing the WLAN module, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 32).
5. Remove the optical drive (see Optical drive on page 33), if installed.
6. Remove the bottom cover (see Bottom cover on page 43).
To remove the WLAN module:
1. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module.
NOTE: The WLAN antenna cable labeled “1” connects to the WLAN module “Main” terminal labeled “1”.
The WLAN antenna cable labeled “2” connects to the WLAN module “Aux” terminal labeled “2” (if
applicable).
2. Remove the Phillips PM2.0×3.0 screw (2) that secures the WLAN module to the system board. (The
WLAN module tilts up.)
46 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
3. Remove the WLAN module by pulling the module away from the slot at an angle (3).
NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective
sleeves must be installed on the antenna connectors, as shown in the following illustration.
Reverse this procedure to install the WLAN module.
Component replacement procedures 47
Memory module
Description Spare part number
Memory module (DDR4-2400)
8-GB 862398-855
4-GB 862397-855
2-GB 864271-855
Before removing a memory module, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 32).
5. Remove the optical drive (see Optical drive on page 33), if installed.
6. Remove the bottom cover (see Bottom cover on page 43).
To remove a memory module:
1. Spread the retaining tabs (1) on each side of the memory module slot to release the memory module.
(The memory module tilts up.)
2. Remove the memory module (2) by pulling it away from the slot at an angle.
Reverse this procedure to install a memory module.
48 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Optical drive connector board
Description Spare part number
Optical drive connector board 924990-001
Optical drive cable 924926-001
Before removing the optical drive connector board, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 32).
5. Remove the optical drive (see Optical drive on page 33), if installed.
6. Remove the bottom cover (see Bottom cover on page 43).
To remove the optical drive connector board:
1. Disconnect the cable from the optical drive connector board (1).
2. Remove the Phillips PM2.0×2.0 screw (2) that secures the optical drive connector board to the computer.
3. Rotate the connector side of the board upward, and then pull the board up and out of the computer (3).
Reverse this procedure to install the optical drive board connector.
Component replacement procedures 49
Hard drive and hard drive connector board
NOTE: The hard drive spare part kit does not include the hard drive bracket, cable, or connector board.
Description Spare part number
Hard drives:
2-TB, 5400-rpm 912487-855
1-TB, 5400-rpm 778192-005
500-GB, 5400-rpm 778186-005
Hard drive bracket 924980-001
Before removing the hard drive, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 32).
5. Remove the optical drive (see Optical drive on page 33), if installed.
6. Remove the bottom cover (see Bottom cover on page 43).
To remove the hard drive:
1. Remove the Phillips PM2.0×3.0 screw (1) that secures the hard drive assembly to the computer.
2. Lift the rear of the hard drive upward (2).
50 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
3. Pull the hard drive assembly away from connector to remove it (3).
4. To remove the hard drive bracket, remove the two Phillips PM3.0×3.0 screws (1) that secure the bracket
to the hard drive.
5. Remove the hard drive bracket from the hard drive (2).
6. To remove the hard drive connector board, disconnect the cable from the board (1).
7. Remove the two Phillips PM2.0×3.0 screws (2) that secure the hard drive board to the computer.
Component replacement procedures 51
8. Remove the hard drive board from the computer (3).
Reverse this procedure to reassemble and install the hard drive.
52 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
M.2 solid-state drive adapter bracket and connector board
NOTE: You can install an M.2 solid-state drive into the hard drive bay using an adapter bracket and
connector board.
Description Spare part number
Solid-state drive board 924992-001
Solid-state drive bracket 924981-001
Before removing the solid-state drive adapter bracket and connector board, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 32).
5. Remove the optical drive (see Optical drive on page 33), if installed.
6. Remove the bottom cover (see Bottom cover on page 43).
To remove the solid-state drive adapter bracket and connector board:
1. Disconnect the cable from the connector board (1).
2. Remove the two Phillips PM2.0×3.0 screws (2) that secure the connector board to the computer.
3. Lift the connector board out of the computer (3).
4. Remove the Phillips PM2.0×3.0 screw (4) that secures the adapter bracket to the computer.
Component replacement procedures 53
5. Lift the adapter bracket out of the computer (5)
Reverse this procedure to reassemble and install the solid-state drive adapter bracket and connector board.
54 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Solid-state drive (SSD)
Description Spare part number
512 GB 763008-017
256 GB 865902-017
128 GB 827560-048
Before removing the solid-state drive, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 32).
5. Remove the optical drive (see Optical drive on page 33), if installed.
6. Remove the bottom cover (see Bottom cover on page 43).
Remove the solid-state drive:
1. Remove the Phillips PM2.0×2.0 screw (1) that secures the drive to the system board.
2. Remove the drive (2) by pulling it away from the connector.
NOTE: Solid-state drives are designed with notches to prevent incorrect insertion.
Reverse this procedure to reassemble and install the solid-state drive.
Component replacement procedures 55
RTC battery
Description Spare part number
RTC battery 922847-001
Before removing the RTC battery, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
4. Remove the battery (see Battery on page 32).
5. Remove the optical drive (see Optical drive on page 33), if installed.
6. Remove the bottom cover (see Bottom cover on page 43).
To remove the RTC battery:
▲
computer on, and then shut it down through the operating system.
unplugging the AC adapter from the computer.
Using a thin tool or screwdriver, disengage the battery from the socket (1), and then remove the battery
(2).
Reverse this procedure to install the RTC battery.
56 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Speakers
Before removing the speakers, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
4. Remove the battery (see Battery on page 32).
5. Remove the optical drive (see Optical drive on page 33), if installed.
6. Remove the bottom cover (see Bottom cover on page 43).
To remove the speakers:
1. Disconnect the speaker cable from the system board (1).
2. Remove the cable from its routing path along the bottom of the computer (2), and then lift up and
Description Spare part number
Speakers (includes left and right speakers and cable) 925306-001
computer on, and then shut it down through the operating system.
unplugging the AC adapter from the computer.
remove the speakers from the computer (3).
NOTE: The speakers are not secured with screws. Note the rubber gaskets (4) that help secure the
speakers to the computer. When installing the speakers, make sure the gaskets are installed correctly.
Reverse this procedure to install the speakers.
Component replacement procedures 57
USB board
Description Spare part number
USB board 924991-001
USB board cable 924929-001
Before removing the USB board, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
4. Remove the battery (see Battery on page 32).
5. Remove the optical drive (see Optical drive on page 33), if installed.
6. Remove the bottom cover (see Bottom cover on page 43).
7. Remove the speakers (see Speakers on page 57).
To remove the USB board:
computer on, and then shut it down through the operating system.
unplugging the AC adapter from the computer.
1. Disconnect the USB board cable from the USB board (1).
2. Remove the Phillips PM2.0×3.0 screw (2) that secures the USB board to the computer.
3. Remove the USB board (3).
Reverse this procedure to install the USB board.
58 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Fan
Description Spare part number
Fan 925012-001
NOTE: To properly ventilate the computer, allow at least 7.6 cm (3.0 in) of clearance on the left side of the
computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and
is designed to turn on automatically when high temperature conditions exist. These conditions are aected by
high external temperatures, system power consumption, power management/battery conservation
congurations, battery fast charging, and software requirements. Exhaust air is displaced through the
ventilation grill located on the left side of the computer.
Before removing the fan/heat sink assembly, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 32).
5. Remove the optical drive (see Optical drive on page 33), if installed.
6. Remove the bottom cover (see Bottom cover on page 43).
To remove the fan:
1. Lift the cables (antenna, display, power connector) from atop the screw (1).
2. Disconnect the fan cable (2) from the system board.
3. Remove the Phillips PM2.5×6.5 screw (3) that secures the fan to the computer.
Component replacement procedures 59
4. Remove the fan from the computer (4).
Reverse this procedure to install the fan.
60 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Heat sink assembly
NOTE: The heat sink assembly spare part kit includes replacement thermal materials.
Description Spare part number
Heat sink for use in models with UMA graphics and AMD dual core, 6 W processors 925019-001
Heat sink for use in models with UMA graphics and AMD dual core, 15 W processors 925020-001
Heat sink for use in models with UMA graphics memory and AMD quad core processors 925017-001
Heat sink for use in models with discrete graphics memory and AMD dual core processors 925021-001
Heat sink for use in models with discrete graphics memory and AMD quad core processors 925018-001
NOTE: To properly ventilate the computer, allow at least 7.6 cm (3.0 in) of clearance on the left side of the
computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and
is designed to turn on automatically when high temperature conditions exist. These conditions are aected by
high external temperatures, system power consumption, power management/battery conservation
congurations, battery fast charging, and software requirements. Exhaust air is displaced through the
ventilation grill located on the left side of the computer.
Before removing the heat sink assembly, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 32).
5. Remove the optical drive (see Optical drive on page 33), if installed.
6. Remove the bottom cover (see Bottom cover on page 43).
To remove the heat sink assembly:
1. Refer to the following heat sink removal image that matches your computer.
2. In the order indicated on the heat sink, remove the screws that secure the heat sink assembly to the
system board.
3. Remove the heat sink assembly from the system board.
NOTE: Heat sink appearance may vary.
Discrete graphics
Component replacement procedures 61
●
Discrete graphics Thermal paste is used on the processor and associated heat sink area (1)(2), as
well as the graphics chip and associated heat sink area (3)(4).
4. UMA graphics
62 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
●
UMA graphics Thermal paste is used on the heat sink (1) and the processor (2).
5. UMA graphics (fanless)
Component replacement procedures 63
●
UMA graphics (fanless) Thermal paste is used on the heat sink (1) and the processor (2).
Reverse this procedure to reassemble and install the heat sink assembly.
64 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
TouchPad button board
Description Spare part number
TouchPad button board 924993-001
TouchPad button board cable 924934-001
TouchPad cable 924928-001
Before removing the TouchPad button board, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 32).
5. Remove the optical drive (see Optical drive on page 33), if installed.
6. Remove the bottom cover (see Bottom cover on page 43).
To remove the TouchPad button board:
1. Disconnect the system board cable (1) and the TouchPad cable from the TouchPad button board (2).
2. Remove the two Phillips PM2.0×3.0 screws (3) that secure the TouchPad button board to the computer.
3. Pull the TouchPad button board toward the bottom of the computer, and then remove the TouchPad
button board (4).
Reverse this procedure to install the TouchPad button board.
Component replacement procedures 65
System board
NOTE: The system board spare part kit includes replacement thermal materials.
Description Spare part number
System board (includes replacement thermal materials):
All system boards use the following part numbers:
xxxxxx-001: Non-Windows operating systems
xxxxxx-601: Windows 10 operating system
For use in models with discrete graphics memory
●
AMD A12-9720P processor and 4 GB of discrete graphics memory 924722-xx1
●
AMD A12-9720P processor and 2 GB of discrete graphics memory 924726-xx1
●
AMD A10-9620P processor and 2 GB of discrete graphics memory 924723-xx1
●
AMD A9-9420P processor and 2 GB of discrete graphics memory 924724-xx1
●
AMD A9-9420P processor and 2 GB of discrete graphics memory (models with both hard drive and solidstate drive)
●
AMD A6-9220P processor and 2 GB of discrete graphics memory 924725-xx1
For use in models with UMA graphics memory:
●
AMD A12-9720P processor 924717-xx1
●
AMD A10-9620P processor 924718-xx1
●
AMD A9-9420P processor 924719-xx1
●
AMD A6-9220P processor 924720-xx1
929587-xx1
●
AMD E2-9000e processor 924721-xx1
Before removing the system board, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 32).
5. Remove the optical drive (see Optical drive on page 33), if installed.
6. Remove the bottom cover (see Bottom cover on page 43).
7. Remove the WLAN module (see WLAN module on page 46).
8. Remove the memory module (see Memory module on page 48).
9. Remove the solid-state drive (see Solid-state drive (SSD) on page 55).
To remove the system board:
66 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
1. Position the computer upright, and then disconnect the following cables from the system board:
(1): Power connector cable
(2): Display cable
(3): Power button board cable
(4): Speaker cable
(5): TouchPad cable
(6): Hard drive connector cable
(7): USB board cable
(8): Keyboard cable
(9): Optical drive board cable
2. Remove the six Phillips PM2.0×3.0 screws (1) that secure the system board to the computer.
Component replacement procedures 67
3. Rotate the side of the board upward (2), and then lift the system board out of the computer (3).
Reverse this procedure to install the system board.
68 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Display assembly
This section describes removing the display assembly and disassembling display subcomponents. You must
remove the display from the computer to disassemble display subcomponents.
Before removing the display assembly, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 32).
5. Remove the optical drive (see Optical drive on page 33), if installed.
6. Remove the bottom cover (see Bottom cover on page 43).
7. Remove the fan (see Fan on page 59).
To remove the display assembly:
1. Disconnect the display panel cable from the system board (1).
2. Disconnect the wireless antennas from the WLAN module (2).
3. Remove the four Phillips PM2.5×6.0 screws (3) (two from each hinge) and one broadhead Phillips
PM2.0×2.0 screw (4) (on the left hinge) that secures the display assembly to the computer.
4. Lift the display to bend the hinges upward (5).
Component replacement procedures 69
5. Separate the display from the computer (6).
If it is necessary to replace any of the display assembly subcomponents:
1. To remove the display bezel:
a. Flex the inside of the top edge (1), the left and right edges (2), and the bottom edge (3) of the
display bezel until the bezel disengages from the display enclosure.
NOTE: When removing the bezel from the bottom of the display (3), be careful not to peel the
Mylar from the bottom of the display panel.
70 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
b. Remove the display bezel (4).
NOTE: The display will not be connected to the computer as shown in the following image.
2. To remove the camera/microphone module:
a. Position the display assembly with the top edge toward you.
b. Pry up to disengage the camera/microphone module from the adhesive that secures it to the
display (1).
c. Disconnect the cable (2) from the module.
Component replacement procedures 71
d. Remove the tape from the enclosure (3). Replacement cameras come with tape already installed.
3. To remove the display panel:
a. Remove the four Phillips PM2.0×3.0 screws (1) that secure the display panel to the top of the
enclosure.
b. Remove the two Phillips PM2.0×3.0 screws (2) that secure the display panel to the bottom of the
enclosure.
c. Lift the hinges up and move aside enough to be able to rotate the panel up and over (3).
72 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
d. Rotate the display panel onto the keyboard (4) to gain access to the display cable connection on
the back of the panel.
NOTE: The display will not be connected to the computer as shown in the following image.
e. On the back of the display panel, release the adhesive strip that secures the display panel cable to
the display panel, and then disconnect the cable (1).
f. Remove the display panel from the computer (2).
NOTE: The display will not be connected to the computer as shown in the following image.
4. To remove the display hinges:
Component replacement procedures 73
a. Remove the Phillips PM2.0×3.0 screw (1) that secures each hinge cover to the display enclosure.
b. Slide the left hinge cover toward the left and remove while threading the cable through the hinge
cover (2).
c. Slide the right hinge cover toward the right to remove (3).
d. Remove the two broadhead Phillips PM2.5×2.5 screws (1) and the broadhead PM2.5×3.0 screw (2)
that secure each hinge to the bottom of the display enclosure.
74 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
e. Remove the display hinges (3).
Component replacement procedures 75
5. To remove the wireless antennas an cables, release the cables from the clips built into the side of the
display enclosure (1), and then remove the antennas and cables (2).
When installing the antennas, use the following image to determine correct installation locations at the
top of the display enclosure.
76 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
6. To remove the display/camera cable, remove the cable from the clips built into the side of the display
enclosure (1), and then remove the cable from the display enclosure (2).
Component replacement procedures 77
7. Use the following image to determine proper cable routing around the left hinge for the camera/display
cable and the wireless antenna cables.
(1): Camera cable routing path
(2): Display/camera cable routing path
(3): Antenna cable routing path
8. If replacing the display enclosure, be sure that the subcomponents (including the camera/microphone
module, the antenna receivers, and all associated cables and hardware) are transferred to the new
enclosure.
Reverse this procedure to reassemble and install the display assembly.
78 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Power connector cable
Description Spare part number
Power connector cable 931613-001
Before removing the power connector cable, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 32).
5. Remove the optical drive (see Optical drive on page 33), if installed.
6. Remove the bottom cover (see Bottom cover on page 43).
7. Remove the display (see Display assembly on page 69).
To remove the power connector cable:
1. Disconnect the power connector cable from the system board (1).
2. Remove the cable from its routing path in the computer (2).
3. Use a tool to pry the connector out of the computer (3), and then remove the power connector cable (4).
Reverse this procedure to install the power connector cable.
Component replacement procedures 79
Power button board
Description Spare part number
Power button board 924994-001
Power button board cable 924933-001
Before removing the power button board, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 32).
5. Remove the optical drive (see Optical drive on page 33), if installed.
6. Remove the bottom cover (see Bottom cover on page 43).
7. Remove the display (see Display assembly on page 69).
To remove the power button board:
1. Disconnect the cable from the power button board (1).
2. Remove the Phillips PM2.0×2.0 screw (2) that secures the power button board to the computer.
3. Remove the power button board from the computer (3).
Reverse this procedure to install the power button board and cable.
80 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Cable locations
Description Spare part number
TouchPad cable 924928-001
Hard drive cable 924927-001
USB board cable 924929-001
Optical drive connector board cable 924926-001
Power button board cable 924933-001
Use the following image to determine properly cable location and routing.
(1) TouchPad cable
(2) Hard drive cable
(3) USB board cable
(4) Optical drive connector board cable
(5) Power button board cable
Component replacement procedures 81
Top cover/keyboard
The top cover/keyboard spare part remains after all other spare parts have been removed.
The top cover/keyboard spare part kit includes the keyboard, keyboard cable and the keyboard backlight cable
(if equipped).
In this section, the rst table provides the main spare part number for the keyboard. The second table
provides the country codes.
NOTE: All top cover/keyboard spare part kits include TouchPad.
Description Spare part number
Models in the following color: jet black 925008-xxx
Models in the following color: snow white 925009-xxx
Models without a backlight in the following colors: pike silver, silk gold, empress red, smoke gray, marine
blue, amethyst purple, pale mint, sparkling black
Models with a backlight in the following colors: pike silver, silk gold, empress red, smoke gray, marine blue,
amethyst purple, pale mint, sparkling black
NOTE: Available only for the following countries and regions: the United States (-001), India (-002),
English/French Canada (-DB1).
Models without a backlight for use in the United States in the following color: rose gold 925564-001
Models with a backlight for use in the United States in the following color: rose gold 925565-001
For use in country
or region
Belgium -A41 India -002 Slovenia -BA1
Bulgaria -261 Italy -061 South Korea -AD1
English/French Canada -DB1 Latin America -161 Spain -071
Czech Republic
and Slovakia
Denmark, Finland, and
Norway
Spare
part
number
-FL1 Japan -291 Switzerland -BG1
-DH1 The Netherlands -B31 Taiwan -AB1
For use in country
or region
Spare
part
number
For use in country
or region
925010-xxx
925011-xxx
Spare
part
number
France -051 Portugal -131 Thailand -281
Germany -041 Romania -271 Turkey -141
Greece -151 Russia -251 United Kingdom -031
Hungary -211 Saudi Arabia -171 United States -001
82 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
7 Using Setup Utility (BIOS)
Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output
devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS)
includes settings for the types of devices installed, the startup sequence of the computer, and the amount of
system and extended memory.
NOTE: To start Setup Utility on convertible computers, your computer must be in notebook mode and you
must use the keyboard attached to your notebook.
Starting Setup Utility (BIOS)
CAUTION: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the computer
from operating properly.
▲ Turn on or restart the computer, quickly press esc, and then press f10.
Updating Setup Utility (BIOS)
Updated versions of Setup Utility (BIOS) may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed les called SoftPaqs.
Some download packages contain a le named Readme.txt, which contains information regarding installing
and troubleshooting the le.
Determining the BIOS version
To decide whether you need to update Setup Utility (BIOS), rst determine the BIOS version on your computer.
To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options.
●
HP Support Assistant
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Click the question mark icon in the taskbar.
2. Select My PC, and then select Specications.
●
Setup Utility (BIOS)
1. Start Setup Utility (BIOS) (see Starting Setup Utility (BIOS) on page 83).
2. Select Main, select System Information, and then make note of the BIOS version.
3. Select Exit, select No, and then follow the on-screen instructions.
To check for later BIOS versions, see Downloading a BIOS update on page 84.
Starting Setup Utility (BIOS) 83
Downloading a BIOS update
CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and
install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do
not download or install a BIOS update while the computer is running on battery power, docked in an optional
docking device, or connected to an optional power source. During the download and installation, follow these
instructions:
●
Do not disconnect power from the computer by unplugging the power cord from the AC outlet.
●
Do not shut down the computer or initiate Sleep.
●
Do not insert, remove, connect, or disconnect any device, cable, or cord.
NOTE: If your computer is connected to a network, consult the network administrator before installing any
software updates, especially system BIOS updates.
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Click the question mark icon in the taskbar.
2. Click Updates, and then click Check for updates and messages.
3. Follow the on-screen instructions.
4. At the download area, follow these steps:
a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your
computer. If the update is more recent than your BIOS version, make a note of the date, name, or
other identier. You may need this information to locate the update later, after it has been
downloaded to your hard drive.
b. Follow the on-screen instructions to download your selection to the hard drive.
Make a note of the path to the location on your hard drive where the BIOS update is downloaded.
You will need to access this path when you are ready to install the update.
BIOS installation procedures vary. Follow any instructions that appear on the screen after the download is
complete. If no instructions appear, follow these steps:
1. Type file in the taskbar search box, and then select File Explorer.
2. Click your hard drive designation. The hard drive designation is typically Local Disk (C:).
3. Using the hard drive path you recorded earlier, open the folder that contains the update.
4. Double-click the le that has an .exe extension (for example, lename.exe).
The BIOS installation begins.
5. Complete the installation by following the on-screen instructions.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded le
from your hard drive.
84 Chapter 7 Using Setup Utility (BIOS)
8 Backing up, restoring, and recovering
This chapter provides information about the following processes. The information in the chapter is standard
procedure for most products.
●
Creating recovery media and backups
●
Restoring and recovering your system
For additional information, refer to the HP Support Assistant app.
▲
Type support in the taskbar search box, and then select the HP Support Assistant app.
‒ or –
Select the question mark icon in the taskbar.
IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least
70% charged before you start the recovery process.
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning any recovery process.
Creating recovery media and backups
The following methods of creating recovery media and backups are available on select products only. Choose
the available method according to your computer model.
●
Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This
step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall
the original operating system in cases where the hard drive is corrupted or has been replaced. For
information on creating recovery media, see Creating HP Recovery media (select products only)
on page 85. For information on the recovery options that are available using the recovery media, see
Using Windows tools on page 86.
●
Use Windows tools to create system restore points and create backups of personal information.
For more information, see Recovering using HP Recovery Manager on page 87.
NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.
Creating HP Recovery media (select products only)
If possible, check for the presence of the Recovery partition and the Windows partition. From the Start menu,
select File Explorer, and then select This PC.
●
If your computer does not list the Windows partition and the Recovery partition, you can obtain recovery
media for your system from support. See the Worldwide Telephone Numbers booklet included with the
computer. You can also nd contact information on the HP website. Go to http://www.hp.com/support,
select your country or region, and follow the on-screen instructions.
Creating recovery media and backups 85
You can use Windows tools to create system restore points and create backups of personal information,
see Using Windows tools on page 86.
●
If your computer does list the Recovery partition and the Windows partition, you can use HP Recovery
Manager to create recovery media after you successfully set up the computer. HP Recovery media can be
used to perform system recovery if the hard drive becomes corrupted. System recovery reinstalls the
original operating system and software programs that were installed at the factory and then congures
the settings for the programs. HP Recovery media can also be used to customize the system or restore
the factory image if you replace the hard drive.
–
Only one set of recovery media can be created. Handle these recovery tools carefully, and keep
them in a safe place.
–
HP Recovery Manager examines the computer and determines the required storage capacity for
the media that will be required.
–
To create recovery discs, your computer must have an optical drive with DVD writer capability, and
you must use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use
rewritable discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray)
discs; they are not compatible with HP Recovery Manager software. Or, instead, you can use a highquality blank USB ash drive.
–
If your computer does not include an integrated optical drive with DVD writer capability, but you
would like to create DVD recovery media, you can use an external optical drive (purchased
separately) to create recovery discs. If you use an external optical drive, it must be connected
directly to a USB port on the computer; the drive cannot be connected to a USB port on an external
device, such as a USB hub. If you cannot create DVD media yourself, you can obtain recovery discs
for your computer from HP. See the Worldwide Telephone Numbers booklet included with the
computer. You can also nd contact information on the HP website. Go to http://www.hp.com/
support, select your country or region, and follow the on-screen instructions.
–
Be sure that the computer is connected to AC power before you begin creating the recovery media.
–
The creation process can take an hour or more. Do not interrupt the creation process.
–
If necessary, you can exit the program before you have nished creating all of the recovery DVDs.
HP Recovery Manager will nish burning the current DVD. The next time you start HP Recovery
Manager, you will be prompted to continue.
To create HP Recovery media:
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning these steps.
1. Type recovery in the taskbar search box, and then select HP Recovery Manager.
2. Select Create recovery media, and then follow the on-screen instructions.
If you ever need to recover the system, see Recovering using HP Recovery Manager on page 87.
Using Windows tools
You can create recovery media, system restore points, and backups of personal information using Windows
tools.
NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.
For more information and steps, see the Get started app.
▲ Select the Start button, and then select the Get started app.
86 Chapter 8 Backing up, restoring, and recovering
Restore and recovery
There are several options for recovering your system. Choose the method that best matches your situation
and level of expertise:
IMPORTANT: Not all methods are available on all products.
●
Windows oers several options for restoring from backup, refreshing the computer, and resetting the
computer to its original state. For more information see the Get started app.
▲ Select the Start button, and then select the Get started app.
●
If you need to correct a problem with a preinstalled application or driver, use the Reinstall drivers and/or
applications option (select products only) of HP Recovery Manager to reinstall the individual application
or driver.
▲ Type recovery in the taskbar search box, select HP Recovery Manager, select Reinstall drivers
and/or applications
●
If you want to recover the Windows partition to original factory content, you can choose the System
Recovery option from the HP Recovery partition (select products only) or use the HP Recovery media.
For more information, see Recovering using HP Recovery Manager on page 87. If you have not already
created recovery media, see Creating HP Recovery media (select products only) on page 85.
●
On select products, if you want to recover the computer's original factory partition and content, or if you
have replaced the hard drive, you can use the Factory Reset option of HP Recovery media. For more
information, see Recovering using HP Recovery Manager on page 87.
, and then follow the on-screen instructions.
●
On select products, if you want to remove the Recovery partition to reclaim hard drive space, HP
Recovery Manager oers the Remove Recovery Partition option.
For more information, see Removing the HP Recovery partition (select products only) on page 90.
Recovering using HP Recovery Manager
HP Recovery Manager software allows you to recover the computer to its original factory state by using the
HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery
partition (select products only). If you have not already created recovery media, see Creating HP Recovery
media (select products only) on page 85.
What you need to know before you get started
●
HP Recovery Manager recovers only software that was installed at the factory. For software not provided
with this computer, you must either download the software from the manufacturer's website or reinstall
the software from the media provided by the manufacturer.
IMPORTANT: Recovery through HP Recovery Manager should be used as a nal attempt to correct
computer issues.
●
HP Recovery media must be used if the computer hard drive fails. If you have not already created
recovery media, see Creating HP Recovery media (select products only) on page 85.
●
To use the Factory Reset option (select products only), you must use HP Recovery media. If you have not
already created recovery media, see Creating HP Recovery media (select products only) on page 85.
●
If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not
work, you can obtain recovery media for your system from support. See the Worldwide Telephone
Numbers booklet included with the computer. You can also nd contact information from the HP
Restore and recovery 87
website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen
instructions.
IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before
beginning recovery, back up any personal data you want to retain.
Using HP Recovery media, you can choose from one of the following recovery options:
NOTE: Only the options available for your computer display when you start the recovery process.
●
System Recovery—Reinstalls the original operating system, and then congures the settings for the
programs that were installed at the factory.
●
Factory Reset—Restores the computer to its original factory state by deleting all information from the
hard drive and re-creating the partitions. Then it reinstalls the operating system and the software that
was installed at the factory.
The HP Recovery partition (select products only) allows System Recovery only.
Using the HP Recovery partition (select products only)
The HP Recovery partition allows you to perform a system recovery without the need for recovery discs or a
recovery USB ash drive. This type of recovery can be used only if the hard drive is still working.
To start HP Recovery Manager from the HP Recovery partition:
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning these steps (select products only).
1. Type recovery in the taskbar search box, select Recovery Manager, and then select HP Recovery
Environment
‒ or –
For computers or tablets with keyboards attached, press f11 while the computer boots, or press and
hold f11 as you press the power button.
For tablets without keyboards:
●
Turn on or restart the tablet, and then quickly hold down the volume up button; then select f11.
‒ or –
●
Turn on or restart the tablet, and then quickly hold down the volume down button; then select f11.
2. Select Troubleshoot from the boot options menu.
3. Select Recovery Manager, and then follow the on-screen instructions.
.
Using HP Recovery media to recover
You can use HP Recovery media to recover the original system. This method can be used if your system does
not have an HP Recovery partition or if the hard drive is not working properly.
1. If possible, back up all personal les.
2. Insert the HP Recovery media, and then restart the computer.
NOTE: If the computer does not automatically restart in HP Recovery Manager, change the computer
boot order. See Changing the computer boot order on page 89.
3. Follow the on-screen instructions.
88 Chapter 8 Backing up, restoring, and recovering
Changing the computer boot order
If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is
the order of devices listed in BIOS where the computer looks for startup information. You can change the
selection to an optical drive or a USB ash drive.
To change the boot order:
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning these steps.
1. Insert the HP Recovery media.
2. Access the system Startup menu.
For computers or tablets with keyboards attached:
▲
Turn on or restart the computer or tablet, quickly press esc, and then press f9 for boot options.
For tablets without keyboards:
▲
Turn on or restart the tablet, and then quickly hold down the volume up button; then select f9.
‒ or –
Turn on or restart the tablet, and then quickly hold down the volume down button; then select f9.
3. Select the optical drive or USB ash drive from which you want to boot.
4. Follow the on-screen instructions.
Restore and recovery 89
Removing the HP Recovery partition (select products only)
HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space.
IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery
or create HP Recovery media from the HP Recovery partition. So before you remove the Recovery partition,
create HP Recovery media; see Creating HP Recovery media (select products only) on page 85.
NOTE: The Remove Recovery Partition option is only available on products that support this function.
Follow these steps to remove the HP Recovery partition:
1. Type recovery in the taskbar search box, and then select HP Recovery Manager.
2. Select Remove Recovery Partition, and then follow the on-screen instructions.
90 Chapter 8 Backing up, restoring, and recovering
9 Using HP PC Hardware Diagnostics (UEFI)
HP PC Hardware Diagnostics is a Unied Extensible Firmware Interface (UEFI) that allows you to run diagnostic
tests to determine whether the computer hardware is functioning properly. The tool runs outside the
operating system so that it can isolate hardware failures from issues that are caused by the operating system
or other software components.
When HP PC Hardware Diagnostics (UEFI) detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated. This ID code can then be provided to support to help determine how to correct
the problem.
NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode and you
must use the keyboard attached.
To start HP PC Hardware Diagnostics (UEFI), follow these steps:
1. Turn on or restart the computer, and quickly press esc.
2. Press f2.
The BIOS searches three places for the diagnostic tools, in the following order:
a. Connected USB drive
NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading
HP PC Hardware Diagnostics (UEFI) to a USB device on page 91.
b. Hard drive
c. BIOS
3. When the diagnostic tool opens, select the type of diagnostic test you want to run, and then follow the
on-screen instructions.
NOTE: If you need to stop a diagnostic test, press esc.
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device
NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only, and you
must use a Windows computer to download and create the HP UEFI support environment because only .exe
les are oered.
There are two options to download HP PC Hardware Diagnostics to a USB device.
Download the latest UEFI version
1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. In the HP PC Hardware Diagnostics section, select the Download link, and then select Run.
Download any version of UEFI for a specic product
1. Go to http://www.hp.com/support.
2. Select Get software and drivers.
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 91
3. Enter the product name or number.
– or –
Select Identify now to let HP automatically detect your product.
4. Select your computer, and then select your operating system.
5. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version
you want.
Additional BIOS crisis recovery tool
HP provides a BIOS crisis recovery tool through the HP PC Hardware Diagnostics 3-in-1 USB key. This tool can
be used by HP authorized service providers to recover systems that have failed due to a corrupted BIOS. For
more information about using the 3-in-1 USB key for BIOS crisis recovery, go to http://www.hp.com/go/
techcenter/pcdiags. Additional information is included in the web-based training oered by HP University. See
the modules that cover HP PC Hardware Diagnostics (UEFI).
92 Chapter 9 Using HP PC Hardware Diagnostics (UEFI)
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