HP 14-dw0801ng installation Guide

Maintenance and Service Guide

HP Pavilion x360 14 Convertible PC
IMPORTANT! This document is intended for
HP authorized service providers only.

© Copyright 2020 HP Development Company,
L.P.

Bluetooth is a trademark owned by its proprietor
and used by HP Inc. under license. Intel and Core
are trademarks of Intel Corporation or its
subsidiaries in the U.S. and other countries. Intel,
the Intel logo and Iris are trademarks of Intel
Corporation or its subsidiaries in the U.S. and/or
other countries. Microsoft and Windows are
either registered trademarks or trademarks of
Microsoft Corporation in the United States
and/or other countries. NVIDIA, the NVIDIA logo,
and are trademarks and/or registered
trademarks of NVIDIA Corporation in the U.S. and
other countries. SD Logo is a trademark of its
proprietor.

The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.

First Edition: April 2020

Product notice

This guide describes features that are common
to most models. Some features may not be
available on your computer.

Not all features are available in all editions or
versions of Windows. Systems may require
upgraded and/or separately purchased
hardware, drivers, software or BIOS update to
take full advantage of Windows functionality.
Windows 10 is automatically updated, which is
always enabled. ISP fees may apply and
additional requirements may apply over time for
updates. Go to http://www.microsoft.com for
details.

To access the latest user guides, go to

http://www.hp.com/support, and follow the

instructions to nd your product. Then select
Manuals.

Software terms

By installing, copying, downloading, or otherwise
using any software product preinstalled on this
computer, you agree to be bound by the terms
of the HP End User License Agreement (EULA). If
you do not accept these license terms, your sole
remedy is to return the entire unused product
(hardware and software) within 14 days for a full
refund subject to the refund policy of your seller.

For any further information or to request a full
refund of the price of the computer, please
contact your seller.

Document Part Number: L86982-001

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the

computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, at surface.
Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs
or clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The computer and the AC adapter comply with the user-accessible
surface temperature limits dened by applicable safety standards.

iii

iv Safety warning notice

Table of contents

1 Product description .................................................................................................................................................................................. 1

2 Components .............................................................................................................................................................................................. 4

Locating hardware .................................................................................................................................................................... 4

Locating software ..................................................................................................................................................................... 4

Right side ................................................................................................................................................................................... 5

Left side ..................................................................................................................................................................................... 6

Display ........................................................................................................................................................................................ 7

Low blue light mode (select products only) .................................................................................................... 7

Keyboard area ........................................................................................................................................................................... 8

Touchpad ............................................................................................................................................................... 8

Touchpad settings ........................................................................................................................... 8

Lights ..................................................................................................................................................................... 9

Speakers and nger .......................................................................................................................................... 10

Special keys ........................................................................................................................................................ 11

Bottom ..................................................................................................................................................................................... 12

Labels ....................................................................................................................................................................................... 13

3 Illustrated parts catalog ........................................................................................................................................................................ 15

Computer major components .............................................................................................................................................. 16

Display components .............................................................................................................................................................. 31

Miscellaneous parts ............................................................................................................................................................... 33

4 Removal and replacement procedures preliminary requirements ................................................................................................ 34

Tools required ......................................................................................................................................................................... 34

Service considerations .......................................................................................................................................................... 34

Plastic parts ........................................................................................................................................................ 34

Cables and connectors ..................................................................................................................................... 34

Drive handling .................................................................................................................................................... 35

Electrostatic discharge damage .......................................................................................................................................... 35

Packaging and transporting guidelines .............................................................................................................................. 36

Workstation guidelines .......................................................................................................................................................... 37

Equipment guidelines ............................................................................................................................................................ 37

5 Removal and replacement procedures .............................................................................................................................................. 39

Component replacement procedures ................................................................................................................................. 39

v

Bottom cover ...................................................................................................................................................... 39

Battery ................................................................................................................................................................. 41

WWAN module (select products only) ........................................................................................................... 43

Solid-state drive ................................................................................................................................................ 44

WLAN module .................................................................................................................................................... 47

Memory module ................................................................................................................................................ 49

Display assembly ............................................................................................................................................... 51

Fan ....................................................................................................................................................................... 60

Power connector cable ..................................................................................................................................... 61

System board ..................................................................................................................................................... 62

Connector board ................................................................................................................................................ 65

Connector board cable ...................................................................................................................................... 66

Heat sink ............................................................................................................................................................. 68

Fingerprint reader ............................................................................................................................................. 70

Fingerprint reader cable ................................................................................................................................... 72

Speakers ............................................................................................................................................................. 73

Touchpad cable .................................................................................................................................................. 74

Touchpad ............................................................................................................................................................ 75

6 Computer Setup (BIOS), TPM, and HP Sure Start .............................................................................................................................. 77

Using Computer Setup .......................................................................................................................................................... 77

Starting Computer Setup ................................................................................................................................. 77

Navigating and selecting in Computer Setup ................................................................................................ 77

Restoring factory settings in Computer Setup ............................................................................................. 77

Updating the BIOS ............................................................................................................................................. 78

Determining the BIOS version ..................................................................................................... 78

Downloading a BIOS update ........................................................................................................ 78

Changing the boot order using the f9 prompt .............................................................................................. 79

TPM BIOS settings (select products only) .......................................................................................................................... 79

Using HP Sure Start (select products only) ........................................................................................................................ 80

7 Backing up, restoring, and recovering ................................................................................................................................................. 81

Backing up information and creating recovery media ..................................................................................................... 81

Using Windows tools ......................................................................................................................................... 81

Using the HP Cloud Recovery Download Tool to create recovery media (select products only) .......... 81

Restoring and recovery ......................................................................................................................................................... 82

Restoring, resetting, and refreshing using Windows tools ......................................................................... 82

Recovering using HP Recovery media ............................................................................................................ 82

Changing the computer boot order ................................................................................................................ 82

Using HP Sure Recover (select products only) .............................................................................................. 83

vi

8 Specications .......................................................................................................................................................................................... 84

Computer specications ........................................................................................................................................................ 84

9 Using HP PC Hardware Diagnostics ..................................................................................................................................................... 86

Using HP PC Hardware Diagnostics Windows (select products only) ............................................................................ 86

Downloading HP PC Hardware Diagnostics Windows ................................................................................. 86

Downloading the latest HP PC Hardware Diagnostics Windows version ............................. 87

Downloading HP Hardware Diagnostics Windows by product name or number
(select products only)

Installing HP PC Hardware Diagnostics Windows ......................................................................................... 87

Using HP PC Hardware Diagnostics UEFI ............................................................................................................................ 87

Starting HP PC Hardware Diagnostics UEFI ................................................................................................... 88

Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive ...................................................... 88

Downloading the latest HP PC Hardware Diagnostics UEFI version ..................................... 88

Downloading HP PC Hardware Diagnostics UEFI by product name or number (select

products only) ............................................................................................................................... 89

Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ...................................................... 89

Downloading Remote HP PC Hardware Diagnostics UEFI .......................................................................... 89

Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ...................... 89

Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number ... 89

Customizing Remote HP PC Hardware Diagnostics UEFI settings ............................................................ 89

................................................................................................................... 87

10 Power cord set requirements ............................................................................................................................................................ 91

Requirements for all countries ............................................................................................................................................ 91

Requirements for specic countries and regions ............................................................................................................. 92

11 Recycling ............................................................................................................................................................................................... 94

Index ............................................................................................................................................................................................................. 95

vii

viii

1 Product description

Table 1-1 Product description

Category Description

Product Name HP Pavilion x360 14 Convertible PC

Processor ● Intel® Core™ i7-1065G7 1.3 GHz (SC turbo up to 3.9 GHz) quad core processor (8.0 MB L3 cache,

3200 MHz FSB, 15 W)

● Intel Core i5-1035G1 1.0 GHz (SC turbo up to 3.6 GHz) quad core processor (6.0 MB L3 cache,

3200 MHz FSB, 15 W)

● Intel Core i3-1005G1 1.2 GHz (SC turbo up to 3.4 Ghz) dual core processor (4.0 MB L3 cache,

3200 MHz FSB, 15 W)

● Intel Pentium™ Silver N5030 1.1 GHz (turbo up to 3.1 GHz) quad core processor (4.0 MB

L2 cache, 2400 MHz FSB, 6 W)

Chipset Intel integrated with soldered-on-circuit (SoC) processor

Graphics Intel Iris® Plus integrated (only on computer models equipped with an Intel Core i7-1065G7 processor)

Intel UHD Graphics 605 (only on computer models equipped with an Intel Core i5-1035G1 or Intel Core
i3-1005G1 processor)

Intel UHD Graphics integrated (only on computer models equipped with an Intel Pentium Silver
N5030 processor)

Panel ● 14.0 inch, liquid crystal display (LCD), full high-denition (FHD) (1920×1080), antiglare, white

light-emitting diode (WLED), UWVA 72, eDP 1.3+PSR, slim display panel with narrow bezel;
typical brightness: 400 nits

● 14.0 inch, LCD, FHD (1920×1080), antiglare, WLED, UWVA 72, eDP, at display panel with narrow

bezel; typical brightness: 400 nits

● 14.0 inch, LCD, FHD (1920×1080), antiglare, WLED, UWVA 45, eDP, at display panel with narrow

bezel; typical brightness: 250 nits

● 14.0 inch, LCD, HD (1366×768), antiglare, WLED, SVA 45, eDP, at display panel with narrow

bezel; typical brightness: 220 nits

Memory Support for the following:

DDR4-3200, 1.2 V, nonupgradeable, onboard system memory in 16 GB (16 GB×1, 8 GB×2),
12 GB (8 GB×1 + 4 GB×1), 8 GB (8 GB×1, 4 GB×2), and 4 GB (4 GB×1) congurations

DDR4-2400, 1.2 V, nonupgradeable, onboard system memory in 8 GB (8 GB×1, 4 GB×2) and 4 GB
(4 GB×1) congurations

Storage Support for the following solid-state drives:

● 1 TB, 2280, peripheral component interconnect express (PCIe), non-volatile memory express

(NVMe), value solid-state drive

● 512 GB, 2280, PCIe, NVMe value solid-state drive

● 512 GB, 2280, PCIe-3×2×2, NVMe + 32 GB 3D Xpoint solid-state drive

● 256 GB, 2280, PCIe, NVMe value solid-state drive

● 256 GB, 2280, PCIe-3×2×2, NVMe + 16 GB 3D Xpoint solid-state drive

● 128 GB, M.2 2280, SATA-3 solid-state drive with triple-level cell (TLC)

1

Table 1-1 Product description (continued)

Category Description

Audio and video Fixed (no tilt), one-piece, 720p HD camera integrated into display assembly

Dual array microphones

B and O Play Audio HD audio

B and O Play Logo

Dual speakers

Support for HP Audio Boost

Wireless Integrated wireless local area network (WLAN) with two built-in antennas

Support for the following WLAN modules:

● Intel Wi-Fi 6 AX201 ax 2×2 + Bluetooth 5.0 MU-MIMO M.2 2230 non-vPro MIPI+BRI worldwide

with 2 antennas

● Intel 9461 ac 1×1 MU-MIMO + Bluetooth 5.0 M.2 non-vPro MIPI+BRI worldwide with 1 antenna

● Realtek ac 2×2 + Bluetooth 5.0 M.2 2230 PCI-e+USB worldwide with 2 antennas

Integrated wireless wide area network (WWAN) with two built-in antennas

Support for the Intel XMM 7360 LTE-Advanced (Cat 9) WWAN module

Ports ● AC Smart Pin adapter plug

● High-denition multimedia interface (HDMI) v2.0

● Headphone/microphone combo jack

● USB 3.1 Gen 2 Type-C port

● USB 3.1 Gen 1 Type-A ports (2)

● USB 3.1 Gen 1 Type-C port

Expansion One next generation form factor (NGFF) slot for a solid-state drive

One NGFF slot for a WLAN module

One NGFF slot for a WWAN module (select products only)

Media card reader Subcriber identity module (SIM) slot Nano-SIM

Multimedia card HP Multi-Format Digital Media Card Reader

Keyboard/pointing devices Island-style standard notebook keyboard in ash gray nish with textured clickpad with image sensor

Island-style standard notebook keyboard in ash silver nish with textured clickpad with image sensor

Power requirements Support for a 3 cell, 43 WHr, 3.75 AHr, Li-ion battery

Support for the following AC adapters:

● 65 W HP Smart AC adapter (non-PFC, EM, barrel, 4.5 mm)

● 45 W HP Smart AC adapter (non-PFC, standard barrel, 4.5 mm, right angle, 1.8 m)

● 45 W HP Smart AC adapter (non-PFC, standard barrel, 4.5 mm, for use only in Argentina)

Support for a 1.0 meter, C5 conventional power cord with sticker

Security Fingerprint reader (Secure Payment, universal 2nd factor authentication)

Security (continued) Trusted Platform Module (TPM) 2.0 rmware

Sensors Accelerometer

2 Chapter 1 Product description

Table 1-1 Product description (continued)

Category Description

Accelerometer + gyroscope + eCompass

Operating system Preinstalled:

● Windows® 10 Home 64 bit

● Windows 10 Home 64 bit Plus

● Windows 10 Home 64 bit Chinese Market CPPP

● Windows 10 Home 64 bit High-End Chinese Market CPPP

● Windows 10 Home 64 bit Plus Single Language

● Windows 10 Home 64 bit Plus Single Language Africa Market PPP

● Windows 10 Home 64 bit Plus Single Language Asia Pacic Emerging Market PPP

● Windows 10 Home 64 bit Plus Single Language India Market PPP

● Windows 10 Home 64 bit Plus Single Language Indonesia Market PPP

● Windows 10 Home 64 bit Single Language

● Windows 10 Home 64 bit Single Language Africa Market PPP

● Windows 10 Home 64 bit Single Language Asia Pacic Emerging Market PPP

● Windows 10 Home 64 bit Single Language India Market PPP

● Windows 10 Home 64 bit Single Language Indonesia Market PPP

● Windows 10 Home 64 bit Single Language Value Africa Market PPP

● Windows 10 Home 64 bit Single Language Value Asia Pacic Emerging Market PPP

● Windows 10 Home 64 bit Single Language Value India Market PPP

● Windows 10 Home 64 bit Single Language Value Indonesia Market PPP

● Windows 10 Home 64 bit Value Single Language

● Windows 10 Home S 64 bit

● Windows 10 Home S 64 bit Plus

● Windows 10 Home S 64 bit Single Language

● Windows 10 Home S 64 bit Value

● Windows 10 Home S 64 bit Value Single Language

● Windows 10 Professional 64 bit

● FreeDOS 3.0

Serviceability End user replaceable parts: AC adapter

3

2 Components

The computer features top-rated components. This chapter provides details about the components, where they
are located, and how they work.

Locating hardware

To nd out what hardware is installed on the computer:

▲ Type device manager in the taskbar search box, and then select the Device Manager app.

A list displays all the devices installed on the computer.

For information about system hardware components and the system BIOS version number, press fn+esc
(select products only).

Locating software

To nd out what software is installed on the computer:

▲ Right-click the Start button, and then select Apps and Features.

4 Chapter 2 Components

Right side

NOTE: Refer to the illustration that most closely matches the computer.

Table 2-1 Right-side components and their descriptions

Component Description

(1) SIM card slot (select products only) Supports a wireless SIM card.

(2) Memory card reader Reads optional memory cards that enable information to be stored,

managed, shared, or accessed.

To insert a card:

1. Hold the card label-side up, with connectors facing

the computer.

2. Insert the card into the memory card reader, and then press in

on the card until it is rmly seated.

To remove a card:

▲ Press in on the card, and then remove it from the memory

card reader.

(3) USB Type-C port with HP Sleep and Charge Connects a USB device that has a Type-C connector, provides data

transfer, and even when the computer is o, charges most products
such as a cell phone, camera, activity tracker, or smartwatch.

– and –

Connects a display device that has a USB Type-C connector, providing
DisplayPort™ output.

NOTE: Cables, adapters, or both (purchased separately) might

be required.

(4) USB port Connects a USB device, such as a cell phone, camera, activity tracker,

or smartwatch, and provides data transfer.

(5) HDMI port Connects an optional video or audio device, such as a high-denition

television, any compatible digital or audio component, or a high­speed High-Denition Multimedia Interface (HDMI) device.

(6) AC adapter and battery light ● White: The AC adapter is connected and the battery is

fully charged.

● Blinking white: The AC adapter is disconnected and the battery

has reached a low battery level.

● Amber: The AC adapter is connected and the battery

is charging.

Right side 5

Table 2-1 Right-side components and their descriptions (continued)

Component Description

(7) Power connector Connects an AC adapter.

Left side

Table 2-2 Left-side components and their descriptions

Component Description

● O: The battery is not charging.

(1) USB port Connects a USB device, such as a cell phone, camera, activity tracker,

or smartwatch, and provides data transfer.

(2) Audio-out (headphone)/Audio-in

(microphone) combo jack

(3) Vent Enables airow to cool internal components.

Connects optional powered stereo speakers, headphones, earbuds, a
headset, or a television audio cable. Also connects an optional
headset microphone. This jack does not support optional standalone
microphones.

WARNING! To reduce the risk of personal injury, adjust the volume

before putting on headphones, earbuds, or a headset. For additional
safety information, see the Regulatory, Safety, and Environmental
Notices.

To access this guide:

▲ Type HP Documentation in the taskbar search box, and

then select HP Documentation.

NOTE: When a device is connected to the jack, the computer

speakers are disabled.

NOTE: The computer fan starts up automatically to cool internal

components and prevent overheating. It is normal for the internal fan
to cycle on and o during routine operation.

6 Chapter 2 Components

Display

Low blue light mode (select products only)

The computer display is shipped from the factory in low blue light mode for improved eye comfort and safety.
Also, blue light mode automatically adjusts blue light emissions when using the computer at night or for reading.

WARNING! To reduce the risk of serious injury, read the Safety & Comfort Guide. It describes proper workstation

setup and proper posture, health, and work habits for computer users. The Safety & Comfort Guide also provides
important electrical and mechanical safety information. The Safety & Comfort Guide is available on the web at

http://www.hp.com/ergo.

Table 2-3 Display components and their descriptions

Component Description

(1) WWAN antennas* (select products only) Send and receive wireless signals to communicate with WWANs.

(2) WLAN antennas* Send and receive wireless signals to communicate with WLANs.

(3) Internal microphones Record sound.

(4) Camera Allows you to video chat, record video, and record still images. Some

cameras also allow a facial recognition logon to Windows, instead of
a password logon.

NOTE: Camera functions vary depending on the camera hardware

and software installed on the computer.

(5) Camera light On: The camera is in use.

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.

For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to the country or region.

To access this guide:

Display 7

Table 2-3 Display components and their descriptions (continued)

Component Description

▲ Type HP Documentation in the taskbar search box, and then select HP Documentation.

Keyboard area

Touchpad

Touchpad settings

To adjust touchpad settings and gestures, or to turn o the touchpad:

1. Type touchpad settings in the taskbar search box, and then press enter.

2. Choose a setting.

To turn on the touchpad:

1. Type touchpad settings in the taskbar search box, and then press enter.

2. Using an external mouse, click the touchpad button.

– or –

▲ Press the Tab key repeatedly until the pointer rests on the touchpad button. Then press the spacebar to

select the button.

Table

2-4 Touchpad components and their descriptions

Component Description

(1) Touchpad zone Reads nger gestures to move the pointer or activate items on

(2) Left touchpad button Functions like the left button on an external mouse.

(3) Right touchpad button Functions like the right button on an external mouse.

8 Chapter 2 Components

the screen.

Lights

Table 2-5 Light components and their descriptions

Component Description

(1) Caps lock light On: Caps lock is on, which switches the key input to all capital letters.

(2) Mute light ● On: Computer sound is o.

● O: Computer sound is on.

(3) Power light ● On: The computer is on.

● Blinking: (select products only): The computer is in the Sleep

state, a power-saving state. The computer shuts o power to
the display and other unnecessary components.

● O: Depending on the computer model, the computer is o, in

Hibernation, or in Sleep. Hibernation is the power-saving state
that uses the least amount of power.

Keyboard area 9

Speakers and nger

Fingerprint reader can be located on the touchpad, on a side panel of the computer, or on the top cover below
the keyboard.

Table

2-6 Speaker and ngerprint reader components and their descriptions

Component Description

(1) Speakers Produce sound.

(2) Fingerprint reader (select products only) Allows a ngerprint logon to Windows, instead of a password logon.

▲ Swipe down across the ngerprint reader.

IMPORTANT: To prevent ngerprint logon issues, make sure

when registering a ngerprint that all sides of the nger are
registered by the ngerprint reader.

10 Chapter 2 Components

Special keys

Table 2-7 Special key components and their descriptions

Component Description

(1) esc key Displays system information when pressed in combination with the fn

(2) fn key Executes specic functions when pressed in combination with

key.

another key.

(3) Windows key Opens the Start menu.

NOTE: Pressing the Windows key again will close the Start menu.

(4) Action keys Execute frequently used system functions.

(5) Power button ● When the computer is o, press the button to turn on

the computer.

● When the computer is on, press the button briey to

initiate Sleep.

● When the computer is in the Sleep state, press the button

briey to exit Sleep (select products only).

● When the computer is in Hibernation, press the button briey to

exit Hibernation.

IMPORTANT: Pressing and holding down the power button results in

the loss of unsaved information.

If the computer has stopped responding and shutdown procedures
are ineective, press and hold the power button for at least 5
seconds to turn o the computer.

To learn more about power settings, see power options.

▲ Right-click the Power meter icon and then select

Power Options.

Keyboard area 11

Bottom

Table 2-8 Bottom component and its description

Component Description

Vent Enables airow to cool internal components.

NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for

the internal fan to cycle on and o during routine operation.

12 Chapter 2 Components

Labels

The labels axed to the computer provide information that might be needed when troubleshooting system
problems or traveling internationally with the computer. Labels can be in paper form or imprinted on the product.

IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer,

inside the battery bay, under the service door, on the back of the display, or on the bottom of a tablet kickstand.

● Service label—Provides important information to identify the computer. When contacting support, the

serial number, the product number, or the model number may be requested. Locate this information
before contacting support.

The service label will resemble one of the following examples. Refer to the illustration that most closely
matches the service label on the computer.

Table 2-9 Service label components

Component

(1) HP product name

(2) Model number

(3) Product ID

(4) Serial number

(5) Warranty period

Table 2-10 Service label components

Component

(1) HP product name

(2) Product ID

Labels 13

Table 2-10 Service label components (continued)

Component

(3) Serial number

(4) Warranty period

● Regulatory label(s)—Provide(s) regulatory information about the computer.

● Wireless certication label(s)—Provide(s) information about optional wireless devices and the approval

markings for the countries or regions in which the devices have been approved for use.

14 Chapter 2 Components

3 Illustrated parts catalog

NOTE: HP continually improves and changes product parts. For complete and current information about

supported parts for the computer, go to http://partsurfer.hp.com, select the country or region, and then follow
the on-screen instructions.

15

Computer major components

Table 3-1 Major component spare part information

Item Component Spare part number

(1) Display assembly: The display assembly is available as spare parts at the subcomponent level only. For more display

assembly spare part information, see Display components on page 31.

16 Chapter 3 Illustrated parts catalog

Table 3-1 Major component spare part information (continued)

Item Component Spare part number

(2) Keyboard/top cover in ash silver nish (includes keyboard cable):

For use only on computer models equipped with a ngerprint reader and with WWAN capability:

For use in Belgium L96530-A41

For use in Canada L96530-DB1

For use in the Czech Republic and Slovakia L96530-FL1

For use in Denmark, Finland, and Norway L96530-DH1

For use in France L96530-051

For use in Germany L96530-041

For use in Greece L96530-151

For use in Hungary L96530-211

For use in India L96530-002

For use in Israel L96530-BB1

For use in Italy L96530-061

For use in Japan L96530-291

For use in Latin America L96530-161

For use in the Netherlands L96530-B31

For use in Portugal L96530-131

For use in Russia L96530-251

For use in Saudi Arabia L96530-171

For use in Slovenia L96530-BA1

For use in South Korea L96530-AD1

For use in Spain L96530-071

For use in Switzerland L96530-BG1

For use in Taiwan L96530-AB1

For use in Thailand L96530-281

For use in the Ukraine L96530-BD1

For use in the United Kingdom L96530-031

For use in United States L96530-001

Keyboard/top cover in ash silver nish (includes keyboard cable):

For use only on computer models equipped with WWAN capability:

For use in Belgium L96528-A41

For use in Canada L96528-DB1

For use in the Czech Republic and Slovakia L96528-FL1

Computer major components 17

Table 3-1 Major component spare part information (continued)

Item Component Spare part number

For use in Denmark, Finland, and Norway L96528-DH1

For use in France L96528-051

For use in Germany L96528-041

For use in Greece L96528-151

For use in Hungary L96528-211

For use in India L96528-002

For use in Israel L96528-BB1

For use in Italy L96528-061

For use in Latin America L96528-161

For use in the Netherlands L96528-B31

For use in Portugal L96528-131

For use in Russia L96528-251

For use in Saudi Arabia L96528-171

For use in Slovenia L96528-BA1

For use in South Korea L96528-AD1

For use in Spain L96528-071

For use in Switzerland L96528-BG1

For use in Taiwan L96528-AB1

For use in Thailand L96528-281

For use in the Ukraine L96528-BD1

For use in the United Kingdom L96528-031

For use in the United States L96528-001

Keyboard/top cover with backlight in ash silver (keyboard) and forest teal (top cover) nishes (includes backlight cable and

keyboard cable):

For use in Belgium L96527-A41

For use in Canada L96527-DB1

For use in the Czech Republic and Slovakia L96527-FL1

For use in Denmark, Finland, and Norway L96527-DH1

For use in France L96527-051

For use in Germany L96527-041

For use in Greece L96527-151

For use in Hungary L96527-211

For use in India L96527-002

For use in Israel L96527-BB1

18 Chapter 3 Illustrated parts catalog

Table 3-1 Major component spare part information (continued)

Item Component Spare part number

For use in Italy L96527-061

For use in Latin America L96527-161

For use in the Netherlands L96527-B31

For use in Portugal L96527-131

For use in Russia L96527-251

For use in Saudi Arabia L96527-171

For use in Slovenia L96527-BA1

For use in South Korea L96527-AD1

For use in Spain L96527-071

For use in Switzerland L96527-BG1

For use in Taiwan L96527-AB1

For use in Thailand L96527-281

For use in the Ukraine L96527-BD1

For use in the United Kingdom L96527-031

For use in the United States L96527-001

Keyboard/top cover in ash silver (keyboard) and forest teal (top cover) nishes (includes keyboard cable):

For use in Belgium L96526-A41

For use in Canada L96526-DB1

For use in the Czech Republic and Slovakia L96526-FL1

For use in Denmark, Finland, and Norway L96526-DH1

For use in France L96526-051

For use in Germany L96526-041

For use in Greece L96526-151

For use in Hungary L96526-211

For use in India L96526-002

For use in Israel L96526-BB1

For use in Italy L96526-061

For use in Latin America L96526-161

For use in the Netherlands L96526-B31

For use in Portugal L96526-131

For use in Russia L96526-251

For use in Saudi Arabia L96526-171

For use in Slovenia L96526-BA1

Computer major components 19

Table 3-1 Major component spare part information (continued)

Item Component Spare part number

For use in South Korea L96526-AD1

For use in Spain L96526-071

For use in Switzerland L96526-BG1

For use in Taiwan L96526-AB1

For use in Thailand L96526-281

For use in the Ukraine L96526-BD1

For use in the United Kingdom L96526-031

For use in the United States L96526-001

Keyboard/top cover in ash silver (keyboard) and natural silver (top cover) nishes (includes keyboard cable):

For use in Belgium L96524-A41

For use in Canada L96524-DB1

For use in the Czech Republic and Slovakia L96524-FL1

For use in Denmark, Finland, and Norway L96524-DH1

For use in France L96524-051

For use in Germany L96524-041

For use in Greece L96524-151

For use in Hungary L96524-211

For use in India L96524-002

For use in Israel L96524-BB1

For use in Italy L96524-061

For use in Latin America L96524-161

For use in the Netherlands L96524-B31

For use in Portugal L96524-131

For use in Russia L96524-251

For use in Saudi Arabia L96524-171

For use in Slovenia L96524-BA1

For use in South Korea L96524-AD1

For use in Spain L96524-071

For use in Switzerland L96524-BG1

For use in Taiwan L96524-AB1

For use in Thailand L96524-281

For use in the Ukraine L96524-BD1

For use in the United Kingdom L96524-031

20 Chapter 3 Illustrated parts catalog

Table 3-1 Major component spare part information (continued)

Item Component Spare part number

For use in the United States L96524-001

Keyboard/top cover with backlight in ash silver nish (includes backlight cable and keyboard cable):

For use only on computer models equipped with a ngerprint reader and with WWAN capability:

For use in Belgium L96531-A41

For use in Canada L96531-DB1

For use in the Czech Republic and Slovakia L96531-FL1

For use in Denmark, Finland, and Norway L96531-DH1

For use in France L96531-051

For use in Germany L96531-041

For use in Greece L96531-151

For use in Hungary L96531-211

For use in India L96531-002

For use in Israel L96531-BB1

For use in Italy L96531-061

For use in Latin America L96531-161

For use in the Netherlands L96531-B31

For use in Portugal L96531-131

For use in Russia L96531-251

For use in Saudi Arabia L96531-171

For use in Slovenia L96531-BA1

For use in South Korea L96531-AD1

For use in Spain L96531-071

For use in Switzerland L96531-BG1

For use in Taiwan L96531-AB1

For use in Thailand L96531-281

For use in the Ukraine L96531-BD1

For use in the United Kingdom L96531-031

For use in the United States L96531-001

Keyboard/top cover with backlight in ash silver nish (includes backlight cable and keyboard cable):

For use only on computer models equipped with WWAN capability:

For use in Belgium L96529-A41

For use in Canada L96529-DB1

For use in the Czech Republic and Slovakia L96529-FL1

Computer major components 21

Table 3-1 Major component spare part information (continued)

Item Component Spare part number

For use in Denmark, Finland, and Norway L96529-DH1

For use in France L96529-051

For use in Germany L96529-041

For use in Greece L96529-151

For use in Hungary L96529-211

For use in India L96529-002

For use in Israel L96529-BB1

For use in Italy L96529-061

For use in Latin America L96529-161

For use in the Netherlands L96529-B31

For use in Portugal L96529-131

For use in Russia L96529-251

For use in Saudi Arabia L96529-171

For use in Slovenia L96529-BA1

For use in South Korea L96529-AD1

For use in Spain L96529-071

For use in Switzerland L96529-BG1

For use in Taiwan L96529-AB1

For use in Thailand L96529-281

For use in the Ukraine L96529-BD1

For use in the United Kingdom L96529-031

For use in the United States L96529-001

Keyboard/top cover with backlight in ash silver (keyboard) and natural silver (touchpad) nishes (includes backlight cable and

keyboard cable):

For use in Belgium L96525-A41

For use in Canada L96525-DB1

For use in the Czech Republic and Slovakia L96525-FL1

For use in Denmark, Finland, and Norway L96525-DH1

For use in France L96525-051

For use in Germany L96525-041

For use in Greece L96525-151

For use in Hungary L96525-211

For use in India L96525-002

For use in Israel L96525-BB1

22 Chapter 3 Illustrated parts catalog

Table 3-1 Major component spare part information (continued)

Item Component Spare part number

For use in Italy L96525-061

For use in Latin America L96525-161

For use in the Netherlands L96525-B31

For use in Portugal L96525-131

For use in Russia L96525-251

For use in Saudi Arabia L96525-171

For use in Slovenia L96525-BA1

For use in South Korea L96525-AD1

For use in Spain L96525-071

For use in Switzerland L96525-BG1

For use in Taiwan L96525-AB1

For use in Thailand L96525-281

For use in the Ukraine L96525-BD1

For use in the United Kingdom L96525-031

For use in the United States L96525-001

Keyboard/top cover with backlight in luminous gold nish (includes backlight cable and keyboard cable):

For use only on computer models equipped with a ngerprint reader:

For use in Belgium L96523-A41

For use in Canada L96523-DB1

For use in the Czech Republic and Slovakia L96523-FL1

For use in Denmark, Finland, and Norway L96523-DH1

For use in France L96523-051

For use in Germany L96523-041

For use in Greece L96523-151

For use in Hungary L96523-211

For use in India L96523-002

For use in Israel L96523-BB1

For use in Italy L96523-061

For use in Latin America L96523-161

For use in the Netherlands L96523-B31

For use in Portugal L96523-131

For use in Russia L96523-251

For use in Saudi Arabia L96523-171

Computer major components 23

Table 3-1 Major component spare part information (continued)

Item Component Spare part number

For use in Slovenia L96523-BA1

For use in South Korea L96523-AD1

For use in Spain L96523-071

For use in Switzerland L96523-BG1

For use in Taiwan L96523-AB1

For use in Thailand L96523-281

For use in the Ukraine L96523-BD1

For use in the United Kingdom L96523-031

For use in the United States L96523-001

Keyboard/top cover in luminous gold nish (includes keyboard cable):

For use only on computer models equipped with a ngerprint reader:

For use in Belgium L96522-A41

For use in Canada L96522-DB1

For use in the Czech Republic and Slovakia L96522-FL1

For use in Denmark, Finland, and Norway L96522-DH1

For use in France L96522-051

For use in Germany L96522-041

For use in Greece L96522-151

For use in Hungary L96522-211

For use in India L96522-002

For use in Israel L96522-BB1

For use in Italy L96522-061

For use in Latin America L96522-161

For use in the Netherlands L96522-B31

For use in Portugal L96522-131

For use in Russia L96522-251

For use in Saudi Arabia L96522-171

For use in Slovenia L96522-BA1

For use in South Korea L96522-AD1

For use in Spain L96522-071

For use in Switzerland L96522-BG1

For use in Taiwan L96522-AB1

For use in Thailand L96522-281

24 Chapter 3 Illustrated parts catalog

Table 3-1 Major component spare part information (continued)

Item Component Spare part number

For use in the Ukraine L96522-BD1

For use in the United Kingdom L96522-031

For use in the United States L96522-001

Keyboard/top cover with backlight in natural silver nish (includes backlight cable and keyboard cable):

For use only on computer models equipped with a ngerprint reader:

For use in Belgium L96521-A41

For use in Canada L96521-DB1

For use in the Czech Republic and Slovakia L96521-FL1

For use in Denmark, Finland, and Norway L96521-DH1

For use in France L96521-051

For use in Germany L96521-041

For use in Greece L96521-151

For use in Hungary L96521-211

For use in India L96521-002

For use in Israel L96521-BB1

For use in Italy L96521-061

For use in Latin America L96521-161

For use in the Netherlands L96521-B31

For use in Portugal L96521-131

For use in Russia L96521-251

For use in Saudi Arabia L96521-171

For use in Slovenia L96521-BA1

For use in South Korea L96521-AD1

For use in Spain L96521-071

For use in Switzerland L96521-BG1

For use in Taiwan L96521-AB1

For use in Thailand L96521-281

For use in the Ukraine L96521-BD1

For use in the United Kingdom L96521-031

For use in the United States L96521-001

Keyboard/top cover with backlight in natural silver nish (includes backlight cable and keyboard cable):

For use in Belgium L96519-A41

For use in Canada L96519-DB1

Computer major components 25

Table 3-1 Major component spare part information (continued)

Item Component Spare part number

For use in the Czech Republic and Slovakia L96519-FL1

For use in Denmark, Finland, and Norway L96519-DH1

For use in France L96519-051

For use in Germany L96519-041

For use in Greece L96519-151

For use in Hungary L96519-211

For use in India L96519-002

For use in Israel L96519-BB1

For use in Italy L96519-061

For use in Latin America L96519-161

For use in the Netherlands L96519-B31

For use in Portugal L96519-131

For use in Russia L96519-251

For use in Saudi Arabia L96519-171

For use in Slovenia L96519-BA1

For use in South Korea L96519-AD1

For use in Spain L96519-071

For use in Switzerland L96519-BG1

For use in Taiwan L96519-AB1

For use in Thailand L96519-281

For use in the Ukraine L96519-BD1

For use in the United Kingdom L96519-031

For use in the United States L96519-001

Keyboard/top cover in natural silver nish (includes keyboard cable):

For use only on computer models equipped with a ngerprint reader:

For use in Belgium L96520-A41

For use in Canada L96520-DB1

For use in the Czech Republic and Slovakia L96520-FL1

For use in Denmark, Finland, and Norway L96520-DH1

For use in France L96520-051

For use in Germany L96520-041

For use in Greece L96520-151

For use in Hungary L96520-211

26 Chapter 3 Illustrated parts catalog

Table 3-1 Major component spare part information (continued)

Item Component Spare part number

For use in India L96520-002

For use in Israel L96520-BB1

For use in Italy L96520-061

For use in Latin America L96520-161

For use in the Netherlands L96520-B31

For use in Portugal L96520-131

For use in Russia L96520-251

For use in Saudi Arabia L96520-171

For use in Slovenia L96520-BA1

For use in South Korea L96520-AD1

For use in Spain L96520-071

For use in Switzerland L96520-BG1

For use in Taiwan L96520-AB1

For use in Thailand L96520-281

For use in the Ukraine L96520-BD1

For use in the United Kingdom L96520-031

For use in the United States L96520-001

Keyboard/top cover in natural silver nish (includes keyboard cable):

For use in Belgium L96518-A41

For use in Canada L96518-DB1

For use in the Czech Republic and Slovakia L96518-FL1

For use in Denmark, Finland, and Norway L96518-DH1

For use in France L96518-051

For use in Germany L96518-041

For use in Greece L96518-151

For use in Hungary L96518-211

For use in India L96518-002

For use in Israel L96518-BB1

For use in Italy L96518-061

For use in Latin America L96518-161

For use in the Netherlands L96518-B31

For use in Portugal L96518-131

For use in Russia L96518-251

Computer major components 27

Table 3-1 Major component spare part information (continued)

Item Component Spare part number

For use in Saudi Arabia L96518-171

For use in Slovenia L96518-BA1

For use in South Korea L96518-AD1

For use in Spain L96518-071

For use in Switzerland L96518-BG1

For use in Taiwan L96518-AB1

For use in Thailand L96518-281

For use in the Ukraine L96518-BD1

For use in the United Kingdom L96518-031

For use in the United States L96518-001

(3) Touchpad:

In ash silver nish M02168-001

In natural silver nish L96507-001

In warm gold nish M02167-001

Touchpad cable (not illustrated) L96500-001

(4) Touchpad bracket (not available as a spare part)

(5) Power connector cable L96502-001

(6) Fingerprint reader:

In ash silver nish L98208-001

In natural silver nish L96504-001

In warm gold nish L98207-001

Fingerprint reader cable (not illustrated) L96499-001

(7) Fingerprint reader bracket (not available as a spare part)

(8) Speakers (include left and right speakers, cables, and 2 rubber isolators) L96508-001

(9) Connector board (includes USB port and audio-out (headphone)/audio-in (microphone) combo jack) L96503-001

Connector board cable (not illustrated) L96501-001

(10) System board (includes processor, graphics subsystem with UMA memory, and replacement thermal material):

For use only on computer models equipped with WWAN capability:

Equipped with an Intel Core i5-1035G1 processor and the Windows 10 operating system L96512-601

Equipped with an Intel Core i5-1035G1 processor and a non-Windows 10 operating system L96512-001

For use only on computer models not equipped with WWAN capability:

Equipped with an Intel Core i7-1065G7 processor and the Windows 10 operating system L96513-601

Equipped with an Intel Core i7-1065G7 processor and a non-Windows 10 operating system L96513-001

28 Chapter 3 Illustrated parts catalog

Table 3-1 Major component spare part information (continued)

Item Component Spare part number

Equipped with an Intel Core i5-1035G1 processor and the Windows 10 operating system L96511-601

Equipped with an Intel Core i5-1035G1 processor and a non-Windows 10 operating system L96511-001

Equipped with an Intel Core i3-1005G1 processor and the Windows 10 operating system L96510-601

Equipped with an Intel Core i3-1005G1 processor and a non-Windows 10 operating system L96510-001

Equipped with an Intel Pentium Silver N5030 processor and the Windows 10 operating system L96514-601

Equipped with an Inte Pentium Silver N5030 processor and a non-Windows 10 operating system L96514-001

(11) and
(12)

(13) Fan (includes cable) L96492-001

(14) Solid-state drive:

1 TB, M.2 2280, PCIe, NVMe value solid-state drive L85370-005

512 GB, M.2 2280, PCIe, NVMe value solid-state drive L85364-005

512 GB 2280 PCIe-3×2×2 NVMe + 32 GB 3D Xpoint solid-state drive L85366-005

256 GB, M.2 2280, PCIe, NVMe value solid-state drive L85354-005

256 GB 2280 PCIe-3×2×2 NVMe + 16 GB 3D Xpoint solid-state drive L85356-005

128 GB, M.2 2280, SATA-3 solid-state drive with TLC L85346-005

(15) Solid-state drive bracket (not available as a spare part)

(16) Intel XMM 7360 LTE-Advanced (Cat 9) WWAN module L70670-005

(17) WLAN module:

Intel Wi-Fi 6 AX201 ax 2×2 + Bluetooth 5.0 MU-MIMO M.2 2230 non-vPro MIPI+BRI worldwide with 2

Intel 9461 ac 1×1 MU-MIMO + Bluetooth 5.0 M.2 non-vPro MIPI+BRI worldwide with 1 antenna L25889-005

Realtek ac 2×2 + Bluetooth 5.0 M.2 2230 PCI-e+USB worldwide with 2 antennas L44796-005

Heat sink (includes replacement thermal material L96493-001

L57250-005

antennas

(18) Memory modules (2, DDR4-3200 MHz, 1.2 v):

16 GB L67710-005

8 GB L46598-005

4 GB L83673-005

(19) Memory module bracket (not available as a spare part)

(20) Battery (3 cell, 51 WHr, 4.45 AHr, Li-ion; includes cable) L83393-006

Battery hook (not illustrated) L97983-001

(21) Bottom cover:

In ash silver nish for use only on computer models equipped with WWAN capability L98204-001

In ash silver nish for use only on computer models not equipped with WWAN capability L96488-001

In luminous gold nish L96487-001

Computer major components 29

Table 3-1 Major component spare part information (continued)

Item Component Spare part number

In natural silver nish L96486-001

(22) Rubber feet:

In ash silver nish L96491-001

In natural silver nish L96489-001

In warm gold nish L96490-001

30 Chapter 3 Illustrated parts catalog

Display components

Table 3-2 Display component spare part information

Item Component Spare part number

(1) Display panel assembly (includes display bezel and display panel):

14.0 in, FHD, antiglare, UWVA, 400 nits touchscreen display panel assembly L96516-001

14.0 in, FHD, antiglare, UWVA, 250 nits touchscreen display panel assembly L96515-001

14.0 in, HD, antiglare, SVA, 220 nits touchscreen display panel assembly L96517-001

Display adhesive (not illustrated, used to attach display panel assembly to display back cover) L97984-001

(2) Display panel cable:

For use only on computer models equipped with WWAN capability L96497-001

For use only on computer models not equipped with WWAN capability L96496-001

(3) Sensor board L96506-001

(4) Touch control board (includes double-sided adhesive) L96505-001

(5) Display hinges (2, includes left and right hinges):

For use only on computer models equipped with an FHD display panel assembly L96494-001

For use only on computer models equipped with an HD display panel assembly L98206-001

(6) Display hinge cover (2, includes left and right hinge covers):

For use only on computer models equipped with an FHD display panel assembly L97985-001

For use only on computer models equipped with an HD display panel assembly L98205-001

(7) Wireless Antenna Kit (includes antenna cables and transceivers):

Display components 31

Table 3-2 Display component spare part information (continued)

Item Component Spare part number

For use only on computer models equipped with WWAN capability L98203-001

For use only on computer models equipped with a WLAN module with 2 antenna terminals L96482-001

For use only on computer models equipped with a WLAN module with 1 antenna terminal L96481-001

(8) Webcam module (includes double-sided adhesive) L96495-001

(9) Webcam module cable (includes touch control board cable) L96498-001

(10) Display back cover (includes the wireless antenna cables and transceivers):

In natural silver nish for use only on computer models equipped with an FHD display panel

assembly and with WWAN capability

In forest teal nish for use only on computer models equipped with an FHD display L96485-001

In natural silver nish for use only on computer models equipped with an FHD display L96483-001

In warm gold nish for use only on computer models equipped with an FHD display L96484-001

In forest teal nish for use only on computer models equipped with an HD display L97989-001

In natural silver nish for use only on computer models equipped with an HD display L97987-001

L98209-001

32 Chapter 3 Illustrated parts catalog

Miscellaneous parts

Table 3-3 Miscellaneous spare part information

Component Spare part number

AC Adapter:

65 W HP Smart AC adapter (non-PFC, EM, RC, 4.5 mm) 913691-850

45 W HP Smart AC adapter (non-PFC, RC, 4.5 mm, non slim) 741727-001

45 W AC adapter (non-PFC, RA, SB, 4.5 mm, for use only in Argentina) 741553-B52

Adapter:

HP HDMI-to-VGA adapter 701943-001

HP USB-to-Gigabit RJ45 adapter 829941-001

HP USB–C-to HDMI-2.0 adapter 935325-001

HP USB–C-to-RJ45 adapter 855560-001

HP USB–C-to-USB–A dongle 833960-001

HP USB external DVD-RW Drive 747080-001

Zenvo pen in natural silver nish with cable L95614-001

Power cord (C5, 1.0 m, conventional with sticker):

For use in Argentina L19357-001

For use in Australia L19358-001

For use in Denmark L19360-001

For use in Europe L19361-001

For use in India L19363-001

For use in Israel L19362-001

For use in Italy L19364-001

For use in Japan L19365-001

For use in North America L19367-001

For use in the People’s Republic of China L19368-001

For use in South Africa L19369-001

For use in South Korea L19366-001

For use in Switzerland L19370-001

For use in Taiwan L19372-001

For use in Thailand L19371-001

For use in the United Kingdom L19373-001

Screw Kit L96509-001

Sunwoda stylus active pen in natural silver nish 910942-001

Miscellaneous parts 33

4 Removal and replacement procedures

preliminary requirements

Tools required

You need the following tools to complete the removal and replacement procedures:

● Flat-bladed screwdriver

● Magnetic screwdriver

● Phillips P0 and P1 screwdrivers

● Case utility tool or similar thin plastic tool

Service considerations

The following sections include some of the considerations that you must keep in mind during disassembly
and assembly procedures.

NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying

screws) away from the work area to prevent damage.

Plastic parts

IMPORTANT: Using excessive force during disassembly and reassembly can damage plastic parts. Use care

when handling the plastic.

Cables and connectors

IMPORTANT: When servicing the computer, be sure that cables are placed in their proper locations during

the reassembly process. Improper cable placement can damage the computer.

Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat
the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid
bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught
or snagged by parts being removed or replaced. Handle ex cables with extreme care; these cables tear easily.

34 Chapter 4 Removal and replacement procedures preliminary requirements

Drive handling

IMPORTANT: Drives are fragile components that must be handled with care. To prevent damage to

the computer, damage to a drive, or loss of information, observe these precautions:

● Before removing or inserting a hard drive, shut down the computer. If you are unsure whether

the computer is o or in Hibernation, turn the computer on, and then shut it down through
the operating system.

● Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid

touching the connector.

● Before removing an optical drive, be sure that a disc is not in the drive and be sure that the optical drive

tray is closed.

● Handle drives on surfaces covered with at least 2.54 cm (1.0 in.) of shock-proof foam.

● Avoid dropping drives from any height onto any surface.

● After removing a hard drive or an optical drive, place it in a static-proof bag.

● Avoid exposing an internal hard drive to products that have magnetic elds, such as monitors or speakers.

● Avoid exposing a drive to temperature extremes or liquids.

● If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective

packaging and label the package “FRAGILE.”

Electrostatic discharge damage

Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine
the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in
many cases, ESD contains enough power to alter device parameters or melt silicon junctions.

A discharge of static electricity from a nger or other conductor can destroy static-sensitive devices
or microcircuitry. Even if the spark is neither felt nor heard, damage might have occurred.

An electronic device exposed to ESD might not be aected at all and can work perfectly throughout a normal
cycle. The device might function normally for a while and then degrade in the internal layers, reducing its
life expectancy.

IMPORTANT: To prevent damage to the tablet when you are removing or installing internal components,

observe these precautions:

● Keep components in their electrostatic-safe containers until you are ready to install them.

● Before touching an electronic component, discharge static electricity by using the guidelines described in

this section.

● Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.

● If you remove a component, place it in an electrostatic-safe container.

The following table shows how humidity aects the electrostatic voltage levels generated by dierent activities.

IMPORTANT: A product can be degraded by as little as 700 V.

Electrostatic discharge damage 35

Table 4-1 Typical electrostatic voltage levels

Typical electrostatic voltage levels

Relative humidity

Event 10% 40% 55%

Walking across carpet 35,000 V 15,000 V 7,500 V

Walking across vinyl oor 12,000 V 5,000 V 3,000 V

Motions of bench worker 6,000 V 800 V 400 V

Removing DIPS from plastic tube 2,000 V 700 V 400 V

Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V

Removing DIPS from polystyrene foam 14,500 V 5,000 V 3,500 V

Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V

Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V

Packaging and transporting guidelines

Follow these grounding guidelines when packaging and transporting equipment:

● To avoid hand contact, transport products in static-safe tubes, bags, or boxes.

● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.

● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

● Place items on a grounded surface before removing items from their containers.

● Always be properly grounded when touching a component or assembly.

● Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.

● Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized

equipment used for moving materials is wired to ground and that proper materials are selected to avoid
static charging. When grounding is not possible, use an ionizer to dissipate electric charges.

36 Chapter 4 Removal and replacement procedures preliminary requirements

Workstation guidelines

Follow these grounding workstation guidelines:

● Cover the workstation with approved static-shielding material.

● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools

and equipment.

● Use conductive eld service tools, such as cutters, screw drivers, and vacuums.

● When xtures must directly contact dissipative surfaces, use xtures made only of static-safe materials.

● Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids

and polystyrene foam.

● Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these items

only at static-free workstations.

● Avoid contact with pins, leads, or circuitry.

● Turn o power and input signals before inserting or removing connectors or test equipment.

Equipment guidelines

Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.

● When seated, wear a wrist strap connected to a grounded system. Wrist straps are exible straps with a

minimum of 1 MΩ ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly
against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect
a wrist strap.

● When standing, use foot straps and a grounded oor mat. Foot straps (heel, toe, or boot straps) can be

used at standing workstations and are compatible with most types of shoes or boots. On conductive oors
or dissipative oor mats, use foot straps on both feet with a minimum of 1 MΩ ±10% resistance between
the operator and ground. To be eective, the conductive must be worn in contact with the skin.

HP recommends the following grounding equipment to prevent electrostatic damage:

● Antistatic tape

● Antistatic smocks, aprons, and sleeve protectors

● Conductive bins and other assembly or soldering aids

● Nonconductive foam

● Conductive tabletop workstations with ground cords of 1 MΩ ±10% resistance

● Static-dissipative tables or oor mats with hard ties to the ground

● Field service kits

● Static awareness labels

● Material-handling packages

● Nonconductive plastic bags, tubes, or boxes

● Metal tote boxes

● Electrostatic voltage levels and protective materials

Workstation guidelines 37

The following table lists the shielding protection provided by antistatic bags and oor mats.

Table 4-2 Shielding protection provided by antistatic bags and oor mats

Material Use Voltage protection level

Antistatic plastics Bags 1,500 V

Carbon-loaded plastic Floor mats 7,500 V

Metallized laminate Floor mats 5,000 V

38 Chapter 4 Removal and replacement procedures preliminary requirements

5 Removal and replacement procedures

IMPORTANT: Components described in this chapter should only be accessed by an authorized service provider.

Accessing these parts can damage the computer or void the warranty.

NOTE: HP continually improves and changes product parts. For complete and current information about

supported parts for the computer, go to http://partsurfer.hp.com, select the country or region, and then follow
the on-screen instructions.

Component replacement procedures

There are as many as 53 screws that must be removed, replaced, or loosened when servicing the computer.
Make special note of each screw size and location during removal and replacement.

Bottom cover

Table 5-1 Bottom cover spare part information

Description Spare part number

In ash silver nish for use only on computer models equipped with WWAN capability L98204-001

In ash silver nish for use only on computer models not equipped with WWAN capability L96488-001

In luminous gold nish L96487-001

In natural silver nish L96486-001

Remove the bottom cover:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and then

unplugging the AC adapter from the computer.

4. Close the computer and position it upside down.

5. Remove the front (1) and rear rubber foot strips.

The rubber foot strips are available using the following spare part numbers:

● L96491-001 – In ash silver nish

● L96489-001 – In natural silver nish

● L96490-001 – In warm gold nish

Component replacement procedures 39

6. Remove the four Phillips M2.5×6.5 screws (2) the Torx5 M2.0×2.7 screw (3) that secure the bottom cover

to the keyboard/top cover.

7. Use a thin plastic tool (1) to separate the front edge of the bottom cover from the keyboard/top cover.

8. Remove the bottom cover (2).

Reverse this procedure to install the bottom cover.

40 Chapter 5 Removal and replacement procedures

Battery

Table 5-2 Battery spare part information

Description Spare part number

Battery (3 cell, 51 WHr, 4.45 AHr, Li-ion; includes cable) L83393-006

Before removing the battery, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and then

unplugging the AC adapter from the computer.

4. Remove the bottom cover (see Bottom cover on page 39).

Remove the battery:

1. Remove the ve Phillips M2.0×4.7 screws that secure the battery to the keyboard/top cover

2. Swing the rear edge of the battery (1) up and forward.

Component replacement procedures 41

3. Remove the battery (2).

NOTE: When removing the battery, note the location of the battery hook (3). The battery hook can

become dislodged when replacing the battery.

The battery hook is available using spare part number L97983-001.

Reverse this procedure to install the battery.

42 Chapter 5 Removal and replacement procedures

WWAN module (select products only)

Table 5-3 WWAN module spare part information

Description Spare part number

Intel XMM 7360 LTE-Advanced (Cat 9) WWAN module L70670-005

IMPORTANT: To prevent an unresponsive system, replace the wireless module only with a wireless module

authorized for use in the computer by the governmental agency that regulates wireless devices in your country
or region. If you replace the module and then receive a warning message, remove the module to restore device
functionality, and then contact technical support.

Before removing the WWAN module, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and then

unplugging the AC adapter from the computer.

4. Remove the bottom cover (see Bottom cover on page 39).

5. Remove the battery (see Battery on page 41).

Remove the WWAN module:

1. Disconnect the WWAN antenna cables (1) from the WWAN module terminals.

NOTE: The #5/blue WWAN antenna cable connects to the WWAN module #5/Main terminal. The #6/red

WWAN antenna cable connects to the WWAN module #6/Aux terminal.

2. Remove the Phillips M2.0×2.1 screw (2) that secures the WWAN module to the system board.

(The WWAN module tilts up.)

Component replacement procedures 43

3. Remove the WWAN module (3) by pulling the module away from the slot at an angle.

NOTE: WWAN modules are notched to prevent incorrect installation.

Reverse this procedure to install the WWAN module.

Solid-state drive

Table

5-4 Solid-state drive spare part information

Description Spare part number

1 TB, M.2 2280, PCIe, NVMe value solid-state drive L85370-005

512 GB, M.2 2280, PCIe, NVMe value solid-state drive L85364-005

512 GB 2280 PCIe-3×2×2 NVMe + 32 GB 3D Xpoint solid-state drive L85366-005

256 GB, M.2 2280, PCIe, NVMe value solid-state drive L85354-005

256 GB 2280 PCIe-3×2×2 NVMe + 16 GB 3D Xpoint solid-state drive L85356-005

128 GB, M.2 2280, SATA-3 solid-state drive with TLC L85346-005

Before removing the solid-state drive, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and then

unplugging the AC adapter from the computer.

44 Chapter 5 Removal and replacement procedures

4. Remove the bottom cover (see Bottom cover on page 39).

5. Remove the battery (see Battery on page 41).

Remove the solid-state drive:

1. Release the solid-state drive shield (1) from the retention clips built onto the system board.

2. Remove the solid-state drive shield (2).

3. Remove the Phillips M2.0×2.1 screw (1) that secures the solid-state drive to the system board.

4. Remove the solid-state drive (2) by sliding it away from the slot at an angle.

NOTE: Solid-state drives are notched to prevent incorrect installation.

Component replacement procedures 45

Reverse this procedure to install the solid-state drive.

46 Chapter 5 Removal and replacement procedures

WLAN module

Table 5-5 WLAN module spare part information

Description Spare part number

Intel Wi-Fi 6 AX201 ax 2×2 + Bluetooth 5.0 MU-MIMO M.2 2230 non-vPro MIPI+BRI WW with 2 antennas L57250-005

Intel 9461 ac 1×1 MU-MIMO + Bluetooth 5.0 M.2 non-vPro MIPI+BRI worldwide with 1 antenna L25889-005

Realtek ac 2×2 + Bluetooth 5.0 M.2 2230 PCI-e+USB worldwide with 2 antennas L44796-005

IMPORTANT: To prevent an unresponsive system, replace the wireless module only with a wireless module

authorized for use in the computer by the governmental agency that regulates wireless devices in your country
or region. If you replace the module and then receive a warning message, remove the module to restore device
functionality, and then contact technical support.

Before removing the WLAN module, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and then

unplugging the AC adapter from the computer.

4. Remove the bottom cover (see Bottom cover on page 39).

5. Remove the battery (see Battery on page 41).

Remove the WLAN module:

1. Disconnect the WLAN antenna cables (1) from the WLAN module terminals.

NOTE: The #1/white WLAN antenna cable connects to the WLAN module #1/Main terminal. The #2/black

WLAN antenna cable connects to the WLAN module #2/Aux terminal.

2. Remove the Phillips M2.0×2.1 screw (2) that secures the WLAN module to the system board.

(The WLAN module tilts up.)

Component replacement procedures 47

3. Remove the WLAN module (3) by pulling the module away from the slot at an angle.

NOTE: WLAN modules are notched to prevent incorrect installation.

Reverse this procedure to install the WLAN module.

48 Chapter 5 Removal and replacement procedures

Memory module

Table 5-6 Memory module spare part information

Description Spare part number

16 GB (DDR4-3200 MHz, 1.2 v) L67710-005

8 GB (DDR4-3200 MHz, 1.2 v) L46598-005

4 GB (DDR4-3200 MHz, 1.2 v) L83673-005

Before removing the memory module, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and then

unplugging the AC adapter from the computer.

4. Remove the bottom cover (see Bottom cover on page 39).

5. Remove the battery (see Battery on page 41).

Remove the memory module:

1. Detach the memory module shield (1) from the retention clips built onto the system board.

2. Remove the memory module shield (2).

3. Spread the retention tabs (1) on either side of the memory module. (The memory module tilts up.)

Component replacement procedures 49

4. Remove the memory module (2) by sliding it away from the slot at an angle.

NOTE: Memory modules are notched to prevent incorrect installation.

Reverse this procedure to install the memory module.

50 Chapter 5 Removal and replacement procedures

Display assembly

NOTE: The display assembly is available as spare parts at the subcomponent level only. See the removal

section for each component for information.

Before removing the display assembly, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and then

unplugging the AC adapter from the computer.

4. Remove the bottom cover (see Bottom cover on page 39).

5. Remove the battery (see Battery on page 41).

Remove the display assembly:

1. Disconnect the WLAN antenna cables (1) from the WLAN module terminals.

NOTE: The #1/white WLAN antenna cable connects to the WLAN module #1/Main terminal. The #2/black

WLAN antenna cable connects to the WLAN module #2/Aux terminal.

2. Disconnect the webcam/microphone module (2) from the system board.

3. Release the WLAN antenna cables and the webcam/microphone module from the retention clips (3) built

into the speaker.

4. Disconnect the display panel cable (4) from the system board.

5. Release the display panel cable from the routing channel (5) built into the keyboard/top cover.

Component replacement procedures 51

6. Remove the four Phillips M2.5×6.5 screws that secure the display assembly to the keyboard/top cover.

7. Swing the front edge of the keyboard/top cover (1) up and away from the display assembly.

(The keyboard/top cover disengages from the display assembly hinges.)

8. Separate the keyboard/top cover (2) from the display assembly.

9. If it is necessary to replace the display panel assembly or any of the internal display components, follow

these steps:

CAUTION: The display panel is extremely fragile. Using excessive force can damage the panel. Use

caution when disassemblying the display assembly.

a. Attach two suction cups (1) to the display assembly as shown in the following illustration.

52 Chapter 5 Removal and replacement procedures

b. Secure the suction cups to the display assembly by swinging the handles (2) into position.

c. Use a the suction cups (1) to separate the top edge (2) of the display panel assembly from the display

back cover.

d. Swing the top edge (1) of the display panel assembly up and forward until it rests upside down in

front of the display assembly.

e. Release the display panel cable (2), the webcam/microphone module , and the WLAN antenna cables

from the display hinges.

f. Remove the display panel assembly (3).

The display panel assembly is available using the following spare part numbers:

● L96516-001 – 14.0 in, FHD, antiglare, UWVA, 400 nits touchscreen display panel assembly

● L96515-001 – 14.0 in, FHD, antiglare, UWVA, 250 nits touchscreen display panel assembly

● L96517-001 – 14.0 in, HD, antiglare, SVA, 220 nits touchscreen display panel assembly

Component replacement procedures 53

Each time the display panel assembly is removed, thoroughly clean the adhesive residue from
the surfaces of the display panel assembly (1) and the display back cover (2). Replacement adhesive
is available using spare part number L97984-001.

10. If it is necessary to replace the touch control board, follow these steps:

a. Remove the display panel assembly.

b. Release the zero insertion force (ZIF) connectors (1) and (2) to which the touch control board cables

are connected, and then disconnect the touch control board cables from the touch control board.

c. Disconnect the display panel cable (3) from the touch control board.

54 Chapter 5 Removal and replacement procedures

d. Detach the touch control board (4) from the display panel. (The touch control board is attached to

the display panel with double-sided tape.)

e. Remove the touch control board.

The touch control board is available using spare part number L96505-001.

11. If it is necessary to replace the sensor board, follow these steps:

a. Remove the display panel assembly.

b. Disconnect the display panel cable (1) from the sensor board.

c. Detach the sensor board (2) from the display panel. (The sensor board is attached to the display

panel with double-sided tape.)

d. Remove the sensor board.

The sensor board is available using spare part number L96506-001.

12. If it is necessary to replace the display panel cable, follow these steps:

Component replacement procedures 55

a. Remove the display panel assembly.

b. Release the grounding strip (1) that secures the display panel cable to the display panel.

c. Release the adhesive support strip (2) that secures the display panel cable to the display panel.

d. Disconnect the display panel cable (3) from the display panel.

e. Disconnect the display panel cable (4) from the touch control board and the sensor board.

f. Release the display panel cable from the retention clips (5) and routing channel built into the display

panel assembly.

g. Remove the display panel cable.

The display panel cable is available using spare part numbers L96497-001 (for use only on computer
models equipped with WWAN capability) and L96496-001 (for use only on computer models not
equipped with WWAN capability).

13. If it is necessary to replace the webcam module and webcam module cable, follow these steps:

a. Remove the display panel assembly.

b. Detach the webcam module (1) from the display back cover. (The webcam module is attached to

the display back cover with double-sided adhesive.)

56 Chapter 5 Removal and replacement procedures

c. Release the ZIF connector (2) to which the webcam module cable is connected, and then disconnect

the webcam module cable from the webcam module.

d. Remove the webcam module.

The webcam module is available using spare part number L96495-001.

e. Detach the webcam module cable (1) from the display back cover. (The webcam module cable is

attached to the display panel with double-sided adhesive.)

f. Remove the webcam module cable (2).

The webcam module cable is available using spare part number L96498-001.

14. If it is necessary to replace the display hinges, follow these steps:

a. Remove the display panel assembly.

b. Remove the six Phillips M2.5×3.2 screws (1) that secure the display hinges to the display back cover.

Component replacement procedures 57

c. Remove the hinges (2).

The display hinges are available using spare part numbers L96494-001 (for use only on computer
models equipped with an FHD display panel assembly) and L98206-001 (for use only on computer
models equipped with an HD display panel assembly).

15. If it is necessary to replace the display hinge covers, follow these steps:

a. Remove the display panel assembly.

b. Remove the display hinges.

c. Remove the two Phillips M2.0×3.0 screws (1) that secure the display hinge covers to

the display hinges.

d. Remove the display hinge covers (2).

The display hinge covers are available using spare part numbers L97985-001 (for use only on
computer models equipped with an FHD display panel assembly) and L98205-001 (for use only on
computer models equipped with an HD display panel assembly).

58 Chapter 5 Removal and replacement procedures

16. If it is necessary to replace the WLAN antennas, follow these steps:

a. Remove the display panel assembly.

b. Remove the right display hinge.

c. Detach the antenna transceivers (1) from the display back cover. (The antenna transceivers are

attached to the display back cover with double-sided tape.)

d. Release the antenna cables from the routing channels (2) built into the display back cover.

e. Remove the WLAN antenna cables and transceivers.

The WLAN antenna are available using spare part numbers L96482-001 (for use only on computer
models equipped with a WLAN module with 2 antenna terminals) and L96482-001 (for use only on
computer models equipped with a WLAN module with 1 antenna terminal).

Reverse this procedure to reassemble and install the display assembly.

Component replacement procedures 59

Fan

Table 5-7 Fan spare part information

Description Spare part number

Services the processor L96492-001

Before removing the fan, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and then

unplugging the AC adapter from the computer.

4. Remove the bottom cover (see Bottom cover on page 39).

5. Remove the battery (see Battery on page 41).

Remove the fan:

1. Fold back the shield (1) that covers the fan cable and fan screws.

2. Disconnect the fan cable (2) from the system board.

3. Remove the three Phillips M2.0×4.7 screws (3) that secure the fan to the system board.

4. Lift the left side of the fan (4) until it clears the memory module shield, and then remove the fan.

Reverse this procedure to install the fan.

60 Chapter 5 Removal and replacement procedures

Power connector cable

Table 5-8 Power connector cable spare part information

Description Spare part number

Power connector cable L96502-001

Before removing the power connector cable, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and then

unplugging the AC adapter from the computer.

4. Remove the bottom cover (see Bottom cover on page 39).

5. Remove the battery (see Battery on page 41).

6. Remove the display assembly (see Display assembly on page 51).

Remove the power connector cable:

1. Disconnect the power connector cable (1) from the system board.

2. Remove the power connector cable (2).

Reverse this procedure to install the power connector cable.

Component replacement procedures 61

System board

NOTE: The system board spare part kit includes the processor, a graphics subsystem with UMA memory, and

replacement thermal material.

Table 5-9 System board spare part information

Description Spare part number

For use only on computer models equipped with WWAN capability:

Equipped with an Intel Core i5-1035G1 processor and the Windows 10 operating system L96512-601

Equipped with an Intel Core i5-1035G1 processor and a non-Windows 10 operating system L96512-001

For use only on computer models not equipped with WWAN capability:

Equipped with an Intel Core i7-1065G7 processor and the Windows 10 operating system L96513-601

Equipped with an Intel Core i7-1065G7 processor and a non-Windows 10 operating system L96513-001

Equipped with an Intel Core i5-1035G1 processor and the Windows 10 operating system L96511-601

Equipped with an Intel Core i5-1035G1 processor and a non-Windows 10 operating system L96511-001

Equipped with an Intel Core i3-1005G1 processor and the Windows 10 operating system L96510-601

Equipped with an Intel Core i3-1005G1 processor and a non-Windows 10 operating system L96510-001

Equipped with an Intel Pentium Silver N5030 processor and the Windows 10 operating system L96514-601

Equipped with an Intel Pentium Silver N5030 processor and a non-Windows 10 operating system L96514-001

Before removing the system board, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and then

unplugging the AC adapter from the computer.

4. Remove the bottom cover (see Bottom cover on page 39), and then remove the following

components:bbsfcdhs

a. Battery (see Battery on page 41)

b. Solid-state drive (see Solid-state drive on page 44)

c. Fan (see Fan on page 60)

NOTE: When replacing the system board, make sure the following components are removed from the

defective system board and installed on the replacement system board:wwm

Remove the system board:

1. Disconnect the following cables from the system board:

(1) Power connector cable

(2) WLAN antenna cables

62 Chapter 5 Removal and replacement procedures

NOTE: The #1/white WLAN antenna cable connects to the WLAN module #1/Main terminal. The #2/black

WLAN antenna cable connects to the WLAN module #2/Aux terminal.

(3) Webcam/microphone module cable

(4) Speaker cable

(5) Display panel cable

(6) Backlight ZIF connector cable

(7) Keyboard ZIF connector cable

(8) Touchpad ZIF connector cable

(9) WWAN antenna cables (select products only)

NOTE: The #5/blue WWAN antenna cable connects to the WWAN module #5/Main terminal. The #6/red

WWAN antenna cable connects to the WWAN module #6/Aux terminal.

(10) Fingerprint reader ZIF connector cable

Component replacement procedures 63

2. Remove the six Phillips M2.0×1.9 broad head screws (1) and the Phillips M2.0×4.3 screw (2) that secure

the system board to the keyboard/top cover.

NOTE: When removing the system board, note the location of the battery hook (3). The battery hook can

become dislodged when replacing the system board.

The battery hook is available using spare part number L97983-001.

3. Lift the right side the system board (1) until it rests at an angle.

4. Remove the system board (2) by sliding it up and to the right at an angle.

Reverse this procedure to install the system board.

64 Chapter 5 Removal and replacement procedures

Connector board

Table 5-10 Connector board spare part information

Description Spare part number

Connector board (includes USB port and audio-out (headphone)/audio-in (microphone) combo jack) L96503-001

Before removing the connector board, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and then

unplugging the AC adapter from the computer.

4. Remove the bottom cover (see Bottom cover on page 39), and then remove the following

components:bbsf

a. Battery (see Battery on page 41)

b. Solid-state drive (see Solid-state drive on page 44)

c. Fan (see Fan on page 60)

d. System board (see System board on page 62)

Remove the connector board:

1. Turn the system board upside down with the front toward you.

2. Release the ZIF connector (1) to which the connector board cable is connected, and then disconnect

the connector board cable from the system board.

3. Remove the connector board (2) and cable.

Reverse this procedure to install the connector board and cable.

Component replacement procedures 65

Connector board cable

Table 5-11 Connector board cable spare part information

Description Spare part number

Connector board cable L96501-001

Before removing the connector board cable, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and then

unplugging the AC adapter from the computer.

4. Remove the bottom cover (see Bottom cover on page 39), and then remove the following

components:bbsf

a. Battery (see Battery on page 41)

b. Solid-state drive (see Solid-state drive on page 44)

c. Fan (see Fan on page 60)

d. System board (see System board on page 62)

e. Connector board (see Connector board on page 65)

Remove the connector board cable:

1. Turn the system board upside down with the front toward you.

2. Release the ZIF connector (1) to which the connector board cable is connected, and then disconnect

the connector board cable from the system board.

3. Release the ZIF connector (2) to which the connector board cable is connected, and then disconnect

the connector board cable from the connector board.

66 Chapter 5 Removal and replacement procedures

4. Remove the connector board cable (3).

Reverse this procedure to install the connector board cable.

Component replacement procedures 67

Heat sink

Table 5-12 Heat sink spare part information

Description Spare part number

Heat sink (includes replacement thermal material) L96493-001

Before removing the heat sink, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and then

unplugging the AC adapter from the computer.

4. Remove the bottom cover (see Bottom cover on page 39), and then remove the following components:

a. Battery (see Battery on page 41)

b. Solid-state drive (see Solid-state drive on page 44)

c. Fan (see Fan on page 60)

d. System board (see System board on page 62)

Remove the heat sink:

1. Turn the system board upside down with the front toward you.

2. Remove the four Phillips M2.0×4.7 screws (1) that secure the heat sink to the system board.

3. Remove the heat sink (2).

Each time the heat sink is removed, thoroughly clean the thermal material from the processor component (1)
and the surface of the heat sink (2). Replacement thermal material is included with the heat sink and system
board spare part kits.

68 Chapter 5 Removal and replacement procedures

Reverse this procedure to install the heat sink.

Component replacement procedures 69

Fingerprint reader

Table 5-13 Speaker spare part information

Description Spare part number

In ash silver nish L98208-001

In natural silver nish L96504-001

In warm gold nish L98207-001

Before removing the ngerprint reader, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and then

unplugging the AC adapter from the computer.

4. Remove the bottom cover (see Bottom cover on page 39), and then remove the following components:

a. Battery (see Battery on page 41)

b. Solid-state drive (see Solid-state drive on page 44)

c. Fan (see Fan on page 60)

d. System board (see System board on page 62)

Remove the ngerprint reader:

1. Remove the three Phillips M2.0×1.9 broad head screws (1) that secure the ngerprint reader and bracket

to the keyboard/top cover.

2. Remove the ngerprint reader bracket (2) .

70 Chapter 5 Removal and replacement procedures

3. Remove the ngerprint reader (3).

Reverse this procedure to install the ngerprint reader.

Component replacement procedures 71

Fingerprint reader cable

Table 5-14 Speaker spare part information

Description Spare part number

Fingerprint reader cable L96499-001

Before removing the ngerprint reader cable, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and then

unplugging the AC adapter from the computer.

4. Remove the bottom cover (see Bottom cover on page 39), and then remove the following components:

a. Battery (see Battery on page 41)

b. Solid-state drive (see Solid-state drive on page 44)

c. Fan (see Fan on page 60)

d. System board (see System board on page 62)

e. Fingerprint reader (see Fingerprint reader on page 70)

Remove the ngerprint reader cable:

1. Release the ZIF connector (1) to which the ngerprint reader cable is connected, and then disconnect

the ngerprint reader cable from the ngerprint reader.

2. Remove the ngerprint reader cable (2).

Reverse this procedure to install the ngerprint reader cable.

72 Chapter 5 Removal and replacement procedures

Speakers

Table 5-15 Speakers spare part information

Description Spare part number

Speakers (include left and right speakers, cables, and 2 rubber isolators) L96508-001

Before removing the speaker, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and then

unplugging the AC adapter from the computer.

4. Remove the bottom cover (see Bottom cover on page 39), and then remove the following components:

a. Battery (see Battery on page 41)

b. Solid-state drive (see Solid-state drive on page 44)

c. Fan (see Fan on page 60)

d. System board (see System board on page 62)

Remove the speakers:

1. Release the WLAN antenna cables and the webcam module cable from the retention clips (1) built into the

speakers.

2. Release the display panel cable from the retention clips (2) built into the speakers.

3. Remove the speakers (3).

NOTE: When removing the speakers, make note of the location of the two rubber isolators (4). The

absence of or damage to these isolators can result in degraded speaker performance.

Component replacement procedures 73

Reverse this procedure to install the speakers.

Touchpad cable

Table 5-16 Touchpad cable spare part information

Description Spare part number

Touchpad cable L96500-001

Before removing the touchpad cable, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and then

unplugging the AC adapter from the computer.

4. Remove the bottom cover (see Bottom cover on page 39), and then remove the following components:

a. Battery (see Battery on page 41)

b. Solid-state drive (see Solid-state drive on page 44)

c. Fan (see Fan on page 60)

d. System board (see System board on page 62)

e. Speakers (see Speakers on page 73)

Remove the touchpad cable:

1. Release the ZIF connector (1) to which the touchpad cable is connected, and then disconnect the touchpad

cable from the system board.

2. Release the ZIF connector (2) to which the touchpad cable is connected, and then disconnect the touchpad

cable from the touchpad.

3. Remove the touchpad cable (3).

74 Chapter 5 Removal and replacement procedures

Reverse this procedure to install the touchpad cable.

Touchpad

Table 5-17 Touchpad spare part information

Before removing the touchpad, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and then

4. Remove the bottom cover (see Bottom cover on page 39), and then remove the following components:

Description Spare part number

In ash silver nish M02168-001

In natural silver nish L96507-001

In warm gold nish M02167-001

the computer on, and then shut it down through the operating system.

unplugging the AC adapter from the computer.

a. Battery (see Battery on page 41)

b. Solid-state drive (see Solid-state drive on page 44)

c. Fan (see Fan on page 60)

d. System board (see System board on page 62)

e. Speakers (see Speakers on page 73)

Remove the touchpad:

1. Release the ZIF connector (1) to which the touchpad cable is connected, and then disconnect the touchpad

cable from the system board.

2. Remove the four Phillips M2.0×1.9 broad head screws (2) that secure the touchpad and touchpad bracket

to the keyboard/top cover.

3. Remove the touchpad bracket (3).

The touchpad bracket is available using spare part number L89791-001.

4. Remove the three Phillips M2.0×2.1 screws (4) that secure the touchpad to the keyboard/top cover.

Component replacement procedures 75

5. Swing the top edge of the touchpad (5) up and forward, and then remove the touchpad and cable.

Reverse this procedure to install the touchpad.

76 Chapter 5 Removal and replacement procedures

6 Computer Setup (BIOS), TPM, and HP Sure

Start

Using Computer Setup

Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output
devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes
settings for the types of devices installed, the startup sequence of the computer, and the amount of system and
extended memory.

NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer from

operating properly.

Starting Computer Setup

▲ Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup.

Navigating and selecting in Computer Setup

● To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press enter, or

use a pointing device to select the item.

● To scroll up and down, select the up arrow or the down arrow in the upper-right corner of the screen, or use

the up arrow key or the down arrow key on the keyboard.

● To close open dialog boxes and return to the main Computer Setup screen, press esc, and then follow the

on-screen instructions.

To exit Computer Setup, choose one of the following methods:

● To exit Computer Setup menus without saving your changes, select Main, select Ignore Changes and Exit,

and then select Yes.

NOTE: If you are using arrow keys to highlight your choice, you must then press enter.

● To save your changes and exit Computer Setup menus, select Main, select Save Changes and Exit, and then

select Yes.

NOTE: If you are using arrow keys to highlight your choice, you must then press enter.

Your changes go into eect when the computer restarts.

Restoring factory settings in Computer Setup

NOTE: Restoring defaults will not change the hard drive mode.

To return all settings in Computer Setup to the values that were set at the factory, follow these steps:

1. Start Computer Setup. See Starting Computer Setup on page 77.

2. Select Main, select Apply Factory Defaults and Exit, and then select Yes.

NOTE: If you are using arrow keys to highlight your choice, you must then press enter.

Using Computer Setup 77

NOTE: On select products, the selections might display Restore Defaults instead of Apply Factory Defaults

and Exit.

Your changes go into eect when the computer restarts.

NOTE: Your password settings and security settings are not changed when you restore the factory settings.

Updating the BIOS

Updated versions of the BIOS might be available on the HP website.

Most BIOS updates on the HP website are packaged in compressed les called SoftPaqs.

Some download packages contain a le named Readme.txt, which contains information regarding installing and
troubleshooting the le.

Determining the BIOS version

To decide whether you need to update Computer Setup (BIOS), rst determine the BIOS version on your
computer.

You can access BIOS version information (also known as ROM date and System BIOS) by pressing fn+esc (if you
are already in Windows) or by using Computer Setup.

1. Start Computer Setup. See Starting Computer Setup on page 77.

2. Select Main, and then select System Information.

3. To exit Computer Setup menus without saving your changes, select Main, select Ignore Changes and Exit,

and then select Yes.

NOTE: If you are using arrow keys to highlight your choice, you must then press enter.

To check for later BIOS versions, see Downloading a BIOS update on page 78.

Downloading a BIOS update

IMPORTANT: To reduce the risk of damage to the computer or an unsuccessful installation, download and

install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do
not download or install a BIOS update while the computer is running on battery power, docked in an optional
docking device, or connected to an optional power source. During the download and installation, follow these
instructions:

Do not disconnect power on the computer by unplugging the power cord from the AC outlet.

Do not shut down the computer or initiate Sleep.

Do not insert, remove, connect, or disconnect any device, cable, or cord.

1. Type support in the taskbar search box, and then select the HP Support Assistant app.

– or –

Select the question mark icon in the taskbar.

2. Select Updates, and then select Check for updates and messages.

3. Follow the on-screen instructions.

4. At the download area, follow these steps:

78 Chapter 6 Computer Setup (BIOS), TPM, and HP Sure Start

a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your

computer. Make a note of the date, name, or other identier. You might need this information to locate
the update later, after it has been downloaded to your hard drive.

b. Follow the on-screen instructions to download your selection to the hard drive.

Make a note of the path to the location on your hard drive where the BIOS update is downloaded. You
will need to access this path when you are ready to install the update.

NOTE: If you connect your computer to a network, consult the network administrator before installing any

software updates, especially system BIOS updates.

BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the download is
complete. If no instructions are displayed, follow these steps:

1. Type file in the taskbar search box, and then select File Explorer.

2. Select your hard drive designation. The hard drive designation is typically Local Disk (C:).

3. Using the hard drive path you recorded earlier, open the folder that contains the update.

4. Double-click the le that has an .exe extension (for example, lename.exe).

The BIOS installation begins.

5. Complete the installation by following the on-screen instructions.

NOTE: After a message on the screen reports a successful installation, you can delete the downloaded le

from your hard drive.

Changing the boot order using the f9 prompt

To dynamically choose a boot device for the current startup sequence, follow these steps:

1. Access the Boot Device Options menu:

● Turn on or restart the computer, and when the HP logo appears, press f9 to enter the Boot Device
Options menu.

2. Select a boot device, press enter, and then follow the on-screen instructions.

TPM BIOS settings (select products only)

IMPORTANT: Before enabling Trusted Platform Module (TPM) functionality on this system, you must ensure

that your intended use of TPM complies with relevant local laws, regulations and policies, and approvals or
licenses must be obtained if applicable. For any compliance issues arising from your operation or usage of TPM
that violates the previously mentioned requirement, you shall bear all the liabilities wholly and solely. HP will not
be responsible for any related liabilities.

TPM provides additional security for your computer. You can modify the TPM settings in Computer Setup (BIOS).

NOTE: If you change the TPM setting to Hidden, TPM is not visible in the operating system.

To access TPM settings in Computer Setup:

1. Start Computer Setup. See Starting Computer Setup on page 77.

2. Select Security, select TPM Embedded Security, and then follow the on-screen instructions.

TPM BIOS settings (select products only) 79

Using HP Sure Start (select products only)

Select computer models are congured with HP Sure Start, a technology that monitors the computer's BIOS for
attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores the
BIOS to its previously safe state, without user intervention.

HP Sure Start is congured and already enabled so that most users can use the HP Sure Start default
conguration. Advanced users can customize the default conguration.

To access the latest documentation on HP Sure Start, go to http://www.hp.com/support. Select Find your
product, and then follow the on-screen instructions.

80 Chapter 6 Computer Setup (BIOS), TPM, and HP Sure Start

7 Backing up, restoring, and recovering

This chapter provides information about the following processes, which are standard procedure for most
products:

● Backing up your personal information—You can use Windows tools to back up your personal information

(see Using Windows tools on page 81).

● Creating a restore point—You can use Windows tools to create a restore point (see Using Windows tools

on page 81).

● Creating recovery media (select products only)—You can use the HP Cloud Recovery Download Tool (select

products only) to create recovery media (see Using the HP Cloud Recovery Download Tool to create

recovery media (select products only) on page 81).

● Restoring and recovery—Windows oers several options for restoring from backup, refreshing the

computer, and resetting the computer to its original state (see Using Windows tools on page 81).

IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least 70%

charged before you start the recovery process.

IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before

beginning any recovery process.

Backing up information and creating recovery media

Using Windows tools

IMPORTANT: Windows is the only option that allows you to back up your personal information. Schedule

regular backups to avoid information loss.

You can use Windows tools to back up personal information and create system restore points and recovery
media.

NOTE: If computer storage is 32 GB or less, Microsoft System Restore is disabled by default.

For more information and steps, see the Get Help app.

1. Select the Start button, and then select the Get Help app.

2. Enter the task you want to perform.

NOTE: You must be connected to the Internet to access the Get Help app.

Using the HP Cloud Recovery Download Tool to create recovery media (select products only)

You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB ash drive.

For details:

▲ Go to http://www.hp.com/support, search for HP Cloud Recovery, and then select the result that matches

the type of computer that you have.

Backing up information and creating recovery media 81

NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to
http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.

Restoring and recovery

Restoring, resetting, and refreshing using Windows tools

Windows oers several options for restoring, resetting, and refreshing the computer. For details, see Using

Windows tools on page 81.

Recovering using HP Recovery media

You can use HP Recovery media to recover the original operating system and software programs that were
installed at the factory. On select products, it can be created on a bootable USB ash drive using the HP Cloud
Recovery Download Tool. For details, see Using the HP Cloud Recovery Download Tool to create recovery media

(select products only) on page 81.

NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to
http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.

To recover your system:

▲ Insert the HP Recovery media, and then restart the computer.

Changing the computer boot order

If your computer does not restart using the HP Recovery media, you can change the computer boot order. This is
the order of devices listed in BIOS where the computer looks for startup information. You can change the
selection to an optical drive or a USB ash drive, depending on the location of your HP Recovery media.

To change the boot order:

IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before

beginning these steps.

1. Insert the HP Recovery media.

2. Access the system Startup menu.

For computers or tablets with keyboards attached:

▲ Turn on or restart the computer or tablet, quickly press esc, and then press f9 for boot options.

For tablets without keyboards:

▲ Turn on or restart the tablet, quickly hold down the volume up button, and then select f9.

‒ or –

Turn on or restart the tablet, quickly hold down the volume down button, and then select f9.

3. Select the optical drive or USB ash drive from which you want to boot, and then follow the on-screen

instructions.

82 Chapter 7 Backing up, restoring, and recovering

Using HP Sure Recover (select products only)

Select computer models are congured with HP Sure Recover, a PC OS recovery solution built into the hardware
and rmware. HP Sure Recover can fully restore the HP OS image without installed recovery software.

Using HP Sure Recover, an administrator or user can restore the system and install:

● Latest version of the operating system

● Platform-specic device drivers

● Software applications, in the case of a custom image

To access the latest documentation for HP Sure Recover, go to http://www.hp.com/support. Select Find your
product, and then follow the on-screen instructions.

Restoring and recovery 83

8 Specications

Computer specications

The power information in this section may be helpful if you plan to travel internationally with the computer.

The computer operates on DC power, which can be supplied by an AC or a DC power source. The AC power
source must be rated at 100 V–240 V, 50 Hz–60 Hz. Although the computer can be powered from a standalone
DC power source, it should be powered only with an AC adapter or a DC power source that is supplied and
approved by HP for use with this computer.

The computer can operate on DC power within the following specications. Operating voltage and current varies
by platform. The voltage and current for your computer is located on the regulatory label.

Table 8-1 Computer specications

Metric U.S.

Dimensions:

Width 22.1 cm 8.8 in

Depth 32.4 cm 12.9 in

Height 1.9 cm 0.8 in

Weight

One spindle 1.6 kg 3.6 lbs

Zero spindle 1.5 kg 3.5 lbs

Input power Rating

Operating voltage and current 5 V dc @ 2 A / 12 V dc @ 3 A /15 V dc @ 3 A – 45 W USB-C

5 V dc @ 3 A / 9 V dc @ 3 A / 12 V dc @ 3.75 A /15 V dc @ 3 A – 45 W USB-C

5 V dc @ 3 A / 9 V dc @ 3 A / 10 V dc @ 3.75 A / 12 V dc @ 3.75 A / 15 V dc @ 3 A /
20 V dc @ 2.25 A – 45 W USB-C

5 V dc @ 3 A / 9 V dc @ 3 A / 12 V dc @ 5 A / 15 V dc @ 4.33 A / 20 V dc @ 3.25 A –
65 W USB-C

5 V dc @ 3 A / 9 V dc @ 3A / 10 V dc @ 5 A / 12 V dc @ 5 A / 15 V dc @ 4.33 A / 20 V
dc @ 3.25 A – 65 W USB-C

5 V dc @ 3 A / 9 V dc @ 3 A / 10 V dc @ 5 A / 12 V dc @ 5 A / 15 V dc @ 5 A / 20 V dc
@ 4.5 A – 90 W USB-C

19.5 V dc @ 2.31 A – 45 W

19.5 V dc @ 3.33 A – 65 W

19.5 V dc @ 4.62 A – 90 W

19.5 V dc @ 6.15 A – 120 W

19.5 V dc @ 6.9 A – 135 W

19.5 V dc @ 7.70 A – 150 W

19.5 V dc @ 10.3 A – 200 W

84 Chapter 8 Specications

Table 8-1 Computer specications (continued)

Metric U.S.

19.5 V dc @ 11.8 A – 230 W

19.5 V dc @ 16.92 A – 330 W

Temperature

Operating 5°C to 35°C 41°F to 95°F

Nonoperating –20°C to 60°C –4°F to 140°F

Relative humidity (noncondensing)

Operating 10% to 90%

Nonoperating 5% to 95%

Maximum altitude (unpressurized)

Operating –15 m to 3,048 m –50 ft to 10,000 ft

Nonoperating –15 m to 12,192 m –50 ft to 40,000 ft

NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range

of temperatures.

Computer specications 85

9 Using HP PC Hardware Diagnostics

Using HP PC Hardware Diagnostics Windows (select products only)

HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to
determine whether the computer hardware is functioning properly. The tool runs within the Windows operating
system to diagnose hardware failures.

If HP PC Hardware Diagnostics Windows is not installed on your computer, rst you must download and install it.
To download HP PC Hardware Diagnostics Windows, see Downloading HP PC Hardware Diagnostics Windows

on page 86.

After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Help and Support
or HP Support Assistant.

1. To access HP PC Hardware Diagnostics Windows from HP Help and Support:

a. Select the Start button, and then select HP Help and Support.

b. Select HP PC Hardware Diagnostics Windows.

– or –

To access HP PC Hardware Diagnostics Windows from HP Support Assistant:

a. Type support in the taskbar search box, and then select the HP Support Assistant app.

– or –

Select the question mark icon in the taskbar.

b. Select Troubleshooting and xes.

c. Select Diagnostics, and then select HP PC Hardware Diagnostics Windows.

2. When the tool opens, select the type of diagnostic test that you want to run, and then follow the on-screen

instructions.

NOTE: To stop a diagnostic test, select Cancel.

When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated. The screen displays one of the following options:

● A Failure ID link is displayed. Select the link and follow the on-screen instructions.

● Instructions for calling support are displayed. Follow those instructions.

Downloading HP PC Hardware Diagnostics Windows

● The HP PC Hardware Diagnostics Windows downloading instructions are provided in English only.

● You must use a Windows computer to download this tool because only .exe les are provided.

86 Chapter 9 Using HP PC Hardware Diagnostics

Downloading the latest HP PC Hardware Diagnostics Windows version

To download HP PC Hardware Diagnostics Windows, follow these steps:

1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.

2. Select Download HP Diagnostics Windows, and then select a location on your computer or a USB ash

drive.

The tool downloads to the selected location.

– or –

You can use the following steps to download the HP PC Hardware Diagnostics Windows from the Microsoft Store:

1. Select the Microsoft app on your desktop or enter Microsoft Store in the taskbar search box.

2. Enter HP PC Hardware Diagnostics Windows in the Microsoft Store search box.

3. Follow the on-screen directions.

The tool downloads to the selected location.

Downloading HP Hardware Diagnostics Windows by product name or number (select products only)

NOTE: For some products, you might have to download the software to a USB ash drive by using the product

name or number.

To download HP PC Hardware Diagnostics Windows by product name or number, follow these steps:

1. Go to http://www.hp.com/support.

2. Select Get software and drivers, select your type of product, and then enter the product name or number in

the search box that is displayed.

3. In the Diagnostics section, select Download, and then follow the on-screen instructions to select the

specic Windows diagnostics version to be downloaded to your computer or USB ash drive.

The tool downloads to the selected location.

Installing HP PC Hardware Diagnostics Windows

To install HP PC Hardware Diagnostics Windows, follow these steps:

▲ Navigate to the folder on your computer or the USB ash drive where the .exe le downloaded, double-

click the .exe le, and then follow the on-screen instructions.

Using HP PC Hardware Diagnostics UEFI

NOTE: For Windows 10 S computers, you must use a Windows computer and a USB ash drive to download

and create the HP UEFI support environment because only .exe les are provided. For more information, see

Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive on page 88.

HP PC Hardware Diagnostics UEFI (Unied Extensible Firmware Interface) allows you to run diagnostic tests to
determine whether the computer hardware is functioning properly. The tool runs outside the operating system
so that it can isolate hardware failures from issues that are caused by the operating system or other software
components.

If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues.

Using HP PC Hardware Diagnostics UEFI 87

When HP PC Hardware Diagnostics UEFI detects a failure that requires hardware replacement, a 24-digit Failure
ID code is generated. For assistance in solving the problem:

▲ Select Contact HP, accept the HP privacy disclaimer, and then use a mobile device to scan the Failure ID

code that appears on the next screen. The HP Customer Support - Service Center page appears with your
Failure ID and product number automatically lled in. Follow the on-screen instructions.

– or –

Contact support, and provide the Failure ID code.

NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode, and you

must use the attached keyboard.

NOTE: If you need to stop a diagnostic test, press esc.

Starting HP PC Hardware Diagnostics UEFI

To start HP PC Hardware Diagnostics UEFI, follow these steps:

1. Turn on or restart the computer, and quickly press esc.

2. Press f2.

The BIOS searches three places for the diagnostic tools, in the following order:

a. Connected USB ash drive

NOTE: To download the HP PC Hardware Diagnostics UEFI tool to a USB ash drive, see
Downloading the latest HP PC Hardware Diagnostics UEFI version on page 88.

b. Hard drive

c. BIOS

3. When the diagnostic tool opens, select a language, select the type of diagnostic test you want to run, and

then follow the on-screen instructions.

Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive

Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive can be useful in the following situations:

● HP PC Hardware Diagnostics UEFI is not included in the preinstallation image.

● HP PC Hardware Diagnostics UEFI is not included in the HP Tool partition.

● The hard drive is damaged.

NOTE: The HP PC Hardware Diagnostics UEFI downloading instructions are provided in English only, and you

must use a Windows computer to download and create the HP UEFI support environment because only .exe les
are provided.

Downloading the latest HP PC Hardware Diagnostics UEFI version

To download the latest HP PC Hardware Diagnostics UEFI version to a USB ash drive:

1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.

2. Select Download HP Diagnostics UEFI, and then select Run.

88 Chapter 9 Using HP PC Hardware Diagnostics

Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only)

NOTE: For some products, you might have to download the software to a USB ash drive by using the product

name or number.

To download HP PC Hardware Diagnostics UEFI by product name or number (select products only) to a USB ash
drive:

1. Go to http://www.hp.com/support.

2. Enter the product name or number, select your computer, and then select your operating system.

3. In the Diagnostics section, follow the on-screen instructions to select and download the specic UEFI

Diagnostics version for your computer.

Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)

Remote HP PC Hardware Diagnostics UEFI is a rmware (BIOS) feature that downloads HP PC Hardware
Diagnostics UEFI to your computer. It can then execute the diagnostics on your computer, and it might upload
results to a precongured server. For more information about Remote HP PC Hardware Diagnostics UEFI, go to

http://www.hp.com/go/techcenter/pcdiags, and then select Find out more.

Downloading Remote HP PC Hardware Diagnostics UEFI

NOTE: HP Remote PC Hardware Diagnostics UEFI is also available as a SoftPaq that you can download to a

server.

Downloading the latest Remote HP PC Hardware Diagnostics UEFI version

To download the latest Remote HP PC Hardware Diagnostics UEFI version, follow these steps:

1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.

2. Select Download Remote Diagnostics, and then select Run.

Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number

NOTE: For some products, you might have to download the software by using the product name or number.

To download HP Remote PC Hardware Diagnostics UEFI by product name or number, follow these steps:

1. Go to http://www.hp.com/support.

2. Select Get software and drivers, select your type of product, enter the product name or number in the

search box that is displayed, select your computer, and then select your operating system.

3. In the Diagnostics section, follow the on-screen instructions to select and download the Remote UEFI

version for the product.

Customizing Remote HP PC Hardware Diagnostics UEFI settings

Using the Remote HP PC Hardware Diagnostics setting in Computer Setup (BIOS), you can perform the following
customizations:

Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) 89

● Set a schedule for running diagnostics unattended. You can also start diagnostics immediately in

interactive mode by selecting Execute Remote HP PC Hardware Diagnostics.

● Set the location for downloading the diagnostic tools. This feature provides access to the tools from the HP

website or from a server that has been precongured for use. Your computer does not require the
traditional local storage (such as a hard drive or USB ash drive) to run remote diagnostics.

● Set a location for storing the test results. You can also set the user name and password that you use for

uploads.

● Display status information about the diagnostics run previously.

To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps:

1. Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup.

2. Select Advanced, and then select Settings.

3. Make your customization selections.

4. Select Main, and then Save Changes and Exit to save your settings.

Your changes take eect when the computer restarts.

90 Chapter 9 Using HP PC Hardware Diagnostics

10 Power cord set requirements

The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V ac,
or from 220 to 240 V ac.

The 3-conductor power cord set included with the computer meets the requirements for use in the country or
region where the equipment is purchased.

Power cord sets for use in other countries or regions must meet the requirements of the country and region
where the computer is used.

Requirements for all countries

The following requirements are applicable to all countries and regions:

● The length of the power cord set must be at least 1.0 m (3.3 ft) and no more than 2.0 m (6.5 ft).

● All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the

country or region where the power cord set will be used.

● The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating of 125 or

250 V ac, as required by the power system of each country or region.

● The appliance coupler must meet the mechanical conguration of an EN 60 320/IEC 320 Standard Sheet

C13 connector for mating with the appliance inlet on the back of the computer.

Requirements for all countries 91

Requirements for specic countries and regions

Table 10-1 Power cord requirements for specic countries and regions

Country/region Accredited agency Applicable note number

Argentina IRAM 1

Australia SAA 1

Austria OVE 1

Belgium CEBEC 1

Brazil ABNT 1

Canada CSA 2

Chile IMQ 1

Denmark DEMKO 1

Finland FIMKO 1

France UTE 1

Germany VDE 1

India BIS 1

Israel SII 1

Italy IMQ 1

Japan JIS 3

The Netherlands KEMA 1

New Zealand SANZ 1

Norway NEMKO 1

The People's Republic of China CCC 4

Saudi Arabia SASO 7

Singapore PSB 1

South Africa SABS 1

South Korea KTL 5

Sweden SEMKO 1

Switzerland SEV 1

Taiwan BSMI 6

Thailand TISI 1

The United Kingdom ASTA 1

The United States UL 2

1. The exible cord must be Type HO5VV-F, 3-conductor, 0.75 mm² conductor size. Power cord set ttings (appliance coupler and wall

plug) must bear the certication mark of the agency responsible for evaluation in the country or region where it will be used.

92 Chapter 10 Power cord set requirements