HP 13-1035nr User Manual

User Guide

HP Notebook

Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. AMD is a trademark of Advanced Micro Devices, Inc. Intel is a trademark of Intel Corporation in the U.S. and other countries. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor.

Product notice

This guide describes features that are common to most models. Some features may not be available on your computer.

Software terms

By installing, copying, downloading, or otherwise using any software product preinstalled on this computer, you agree to be bound by the terms of the HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the entire unused product (hardware and software) within 14 days for a refund subject to the refund policy of your place of purchase.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

First Edition: December 2011

Document Part Number: 671935-001

For any further information or to request a full refund of the computer, please contact your local point of sale (the seller).

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not

place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to come into contact with the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter comply with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC 60950).

iii

iv Safety warning notice

Table of contents

1 Introduction ..................................................................................................................................................... 1

Important first steps .............................................................................................................................. 1

Finding information ............................................................................................................................... 2

2 Getting to know your computer ..................................................................................................................... 4

Top ....................................................................................................................................................... 4

TouchPad ............................................................................................................................ 4

Lights ................................................................................................................................... 5

Buttons and other top components ...................................................................................... 6

Keys ..................................................................................................................................... 7

Right side ............................................................................................................................................. 8

Left side ................................................................................................................................................ 9

Display ................................................................................................................................................ 10

Rear .................................................................................................................................................... 11

Bottom ................................................................................................................................................ 12

Labels ................................................................................................................................................. 13

3 Networking .................................................................................................................................................... 14

Using an Internet service provider ...................................................................................................... 14

Creating a wireless connection .......................................................................................................... 15

Identifying wireless and network status icons .................................................................... 15

Turning wireless devices on or off ..................................................................................... 16

Using HP Connection Manager ......................................................................................... 16

Using operating system controls ........................................................................................ 16

Using a WLAN .................................................................................................................................... 16

Connecting to an existing WLAN ....................................................................................... 17

Setting up a new WLAN network ....................................................................................... 18

Configuring a wireless router ............................................................................ 18

Protecting your WLAN ....................................................................................... 19

Roaming to another network ............................................................................. 19

Using Bluetooth wireless devices ....................................................................................................... 20

Bluetooth and Internet Connection Sharing (ICS) ............................................................. 20

Connecting to a wired network ........................................................................................................... 20

Connecting to a local area network (LAN) ......................................................................... 20

4 Pointing devices and keyboard ................................................................................................................... 22

Using pointing devices ....................................................................................................................... 22

Setting pointing device preferences ................................................................................... 22

Using the TouchPad .......................................................................................................... 22

Turning the TouchPad off or on ........................................................................ 23

Navigating ......................................................................................................... 24

Selecting ........................................................................................................... 24

Using TouchPad gestures ................................................................................. 25

Scrolling ............................................................................................ 26

Pinching/Zooming ............................................................................. 26

Using the keyboard ............................................................................................................................ 27

Using the action keys ......................................................................................................... 27

Using the hotkeys .............................................................................................................. 28

5 Multimedia and other features ..................................................................................................................... 29

Using the media activity controls ........................................................................................................ 29

Audio .................................................................................................................................................. 29

Adjusting the volume ......................................................................................................... 30

Checking audio functions on the computer ........................................................................ 30

Intel Wireless Display (select models only) ........................................................................................ 31

Webcam ............................................................................................................................................. 31

HDMI .................................................................................................................................................. 32

Configuring audio for HDMI ............................................................................................... 32

6 Managing power ............................................................................................................................................ 33

Initiating Sleep or Hibernation ............................................................................................................ 34

Initiating and exiting Sleep ................................................................................................. 34

Initiating and exiting Hibernation ........................................................................................ 35

Setting password protection on wakeup ............................................................................ 35

Using the power meter ....................................................................................................................... 36

Selecting a power plan ....................................................................................................................... 36

Running on battery power .................................................................................................................. 37

Finding battery information ................................................................................................ 37

Conserving battery power .................................................................................................. 37

Identifying low battery levels .............................................................................................. 37

Resolving a low battery level ............................................................................................. 38

Resolving a low battery level when external power is available ........................ 38

Resolving a low battery level when no power source is available ..................... 38

Resolving a low battery level when the computer cannot exit Hibernation ....... 38

Running on external AC power .......................................................................................................... 38

Troubleshooting an AC adapter ......................................................................................... 39

HP CoolSense .................................................................................................................................... 40

Refreshing your software content ....................................................................................................... 40

Shutting down the computer ............................................................................................................... 41

7 External cards and devices .......................................................................................................................... 42

Using Digital Media Slot cards ........................................................................................................... 42

Inserting a digital card ........................................................................................................ 42

Removing a digital card ..................................................................................................... 43

Using a USB device ........................................................................................................................... 43

Connecting a USB device .................................................................................................. 44

Removing a USB device .................................................................................................... 44

Using optional external devices .......................................................................................................... 45

Using optional external drives ............................................................................................ 45

8 Drives ............................................................................................................................................................. 46

Handling drives ................................................................................................................................... 46

9 Securing your computer and information .................................................................................................. 47

Locating your security software (select models only) ......................................................................... 48

Using passwords ................................................................................................................................ 48

Setting Windows passwords .............................................................................................. 48

Setting passwords in Setup Utility (BIOS) ......................................................................... 49

Using Internet security software ......................................................................................................... 50

Using antivirus software ..................................................................................................... 50

Using firewall software ....................................................................................................... 50

Installing software updates ................................................................................................................. 51

Installing Windows security updates .................................................................................. 51

Installing HP and third-party software updates ................................................. 51

Securing your wireless network ......................................................................................... 51

Backing up your software applications and information ..................................................................... 51

10 Backup and recovery .................................................................................................................................. 52

Restoring the system .......................................................................................................................... 53

Creating restore media ....................................................................................................................... 53

Performing a system recovery ............................................................................................................ 54

vii

Using the dedicated recovery partition .............................................................................. 54

Restoring using the restore media ..................................................................................... 55

Changing the computer boot order .................................................................................... 55

Backing up and recovering your information ...................................................................................... 55

Using Windows Backup and Restore ................................................................................ 56

Using Windows system restore points ............................................................................... 57

When to create restore points ........................................................................... 57

Create a system restore point ........................................................................... 57

Restore to a previous date and time ................................................................. 57

11 Setup Utility (BIOS) and System Diagnostics .......................................................................................... 58

Using Setup Utility (BIOS) .................................................................................................................. 58

Starting Setup Utility (BIOS) .............................................................................................. 58

Changing the language of Setup Utility (BIOS) ................................................................. 58

Navigating and selecting in Setup Utility (BIOS) ................................................................ 59

Displaying system information ........................................................................................... 59

Restoring factory settings in Setup Utility (BIOS) .............................................................. 59

Exiting Setup Utility (BIOS) ................................................................................................ 60

Updating the BIOS ............................................................................................................. 60

Determining the BIOS version ........................................................................... 60

Downloading a BIOS update ............................................................................. 61

Using System Diagnostics .................................................................................................................. 62

Appendix A Troubleshooting and support .................................................................................................... 63

Troubleshooting .................................................................................................................................. 63

The computer is unable to start up .................................................................................... 63

The computer screen is blank ............................................................................................ 63

Software is functioning abnormally .................................................................................... 63

The computer is on but not responding ............................................................................. 64

The computer is unusually warm ....................................................................................... 64

An external device is not working ...................................................................................... 64

The wireless network connection is not working ................................................................ 65

Contacting customer support ............................................................................................................. 65

Appendix B Cleaning your computer ............................................................................................................. 66

Cleaning the display ........................................................................................................................... 66

Cleaning the sides and cover ............................................................................................................. 66

Cleaning the TouchPad and keyboard ............................................................................................... 66

Appendix C Traveling with the computer ...................................................................................................... 67

viii

Appendix D Updating programs and drivers ................................................................................................ 69

Appendix E Electrostatic Discharge .............................................................................................................. 70

Appendix F Specifications .............................................................................................................................. 71

Input power ......................................................................................................................................... 71

DC plug of external HP power supply ................................................................................ 71

Operating environment ....................................................................................................................... 72

Index ................................................................................................................................................................... 73

1Introduction

This guide contains details about your computer's components, such as ports and jacks. It describes multimedia and other features. And it provides important security, backup, and recovery information.

NOTE: Some of the features described in this guide may not be available on your computer.

Important first steps

After you set up and register the computer, it is important to take the following steps:

1. Set up your wired or wireless network. For more information, refer to

2. Update your antivirus software. For more information, refer to

information on page 47.

3. Create recovery discs or a recovery flash drive. For instructions, refer to

on page 52.

4. Get to know your computer. Refer to

devices and keyboard on page 22 for additional information.

5. Discover the software that is already installed on the computer by selecting Start > All

Programs.

Getting to know your computer on page 4 and Pointing

Securing your computer and

Networking on page 14.

Backup and recovery

Important first steps 1

Finding information

The computer comes with several resources to help you perform various tasks.

Resource Contents

Setup Instructions

User Guide

To access this guide:

Select Start > Help and Support > User Guides.

Help and Support

How to set up the computer

●

● Identification of computer components

Computer features

●

● Power management features

● Instructions for the following:

◦ Connecting to a wireless network

Using the keyboard and pointing devices

◦

Using the multimedia features of the computer

◦

Maximizing battery life

◦

Protecting the computer

◦

◦ Performing a backup and a recovery

Contacting customer support

◦

Caring for the computer

◦

◦ Updating the software

Computer specifications

●

● Operating system information

To access Help and Support, select Start > Help and Support.

NOTE: For country- or region-specific support, go to

http://www.hp.com/support, select your country or

region, and follow the on-screen instructions.

Regulatory, Safety and Environmental Notices

To access this guide:

Select Start > Help and Support > User Guides.

Safety & Comfort Guide

To access this guide:

Select Start > Help and Support > User Guides.

– or –

Go to

http://www.hp.com/ergo.

Worldwide Telephone Numbers booklet

This booklet is provided with your computer.

Software, driver, and BIOS updates

●

Troubleshooting tools

●

● Instructions for contacting customer support

Regulatory and safety information

●

● Battery disposal information

Proper workstation setup

●

● Guidelines for posture and work habits that maximize your

comfort and decrease your risk of injury

Electrical and mechanical safety information

●

HP customer support telephone numbers

2 Chapter 1 Introduction

Resource Contents

HP Web site

To access this Web site, go to

support.

Limited Warranty*

To access the warranty:

Select Start > Help and Support > User Guides.

– or –

Go to

http://www.hp.com/go/orderdocuments.

*You can find the expressly provided HP Limited Warranty applicable to your product located with the electronic guides on your computer and/or on the CD/DVD provided in the box. In some countries/regions, HP may provide a printed HP Limited Warranty in the box. For some countries/regions where the warranty is not provided in printed format, you may request a printed copy from

North America: Hewlett-Packard, MS POD, 11311 Chinden Blvd, Boise, ID 83714, USA

●

● Europe, Middle East, Africa: Hewlett-Packard, POD, Via G. Di Vittorio, 9, 20063, Cernusco s/Naviglio (MI), Italy

Asia Pacific: Hewlett-Packard, POD, P.O. Box 200, Alexandra Post Office, Singapore 911507

●

Please include your product number, warranty period (found on your serial number label), name, and postal address.

http://www.hp.com/go/orderdocuments or write to:

http://www.hp.com/

Customer support information

●

● Information for ordering parts

Software, driver, and BIOS updates

●

Information about accessories for the computer

●

Warranty information

IMPORTANT: Do NOT return your HP product to the addresses above. For product support, refer to your product home

page at

http://www.hp.com/go/contactHP.

Finding information 3

2 Getting to know your computer

Top

TouchPad

Component Description

(1) TouchPad light

(2) TouchPad on/off button Turns the TouchPad on or off.

(3) TouchPad zone Moves the pointer and selects or activates items on the

(4) Left TouchPad button Functions like the left button on an external mouse.

(5) Right TouchPad button Functions like the right button on an external mouse.

4 Chapter 2 Getting to know your computer

On: The TouchPad is off.

●

● Off: The TouchPad is on.

screen.

Lights

Component Description

(1)

(2)

(3)

(4)

(5) Caps lock light On: Caps lock is on.

Power light

Webcam light On: The webcam is in use.

Mute light ● Amber: Computer sound is off.

Wireless light ● White: An integrated wireless device, such as a

White: The computer is on.

●

● Blinking white: The computer is in the Sleep state.

● Off: The computer is off or in Hibernation (if Intel RST

has been disabled in Setup Utility (BIOS)).

Off: Computer sound is on.

●

wireless local area network (WLAN) device and/or a Bluetooth® device, is on.

● Amber: All wireless devices are off.

Top 5

Buttons and other top components

Component Description

(1) Internal microphone Records sound.

(2)

(3) Speakers (2) Produce sound.

Power button

When the computer is off, press the button to turn on

●

the computer.

● When the computer is on, press the button briefly to

initiate Sleep.

When the computer is in the Sleep state, press the

●

button briefly to exit Sleep.

When the computer is in Hibernation (if Intel RST has

●

been disabled in Setup Utility (BIOS)), press the button briefly to exit Hibernation.

If the computer has stopped responding and Windows® shutdown procedures are ineffective, press and hold the power button for at least 5 seconds to turn off the computer.

To learn more about your power settings, select Start > Control Panel > System and Security > Power Options.

6 Chapter 2 Getting to know your computer

Keys

Component Description

(1) esc key Displays system information when pressed in combination

with the fn key.

(2) fn key Displays system information when pressed in combination

with the esc key.

(3)

(4) Action keys Execute frequently used system functions.

(5)

Windows logo key Displays the Windows Start menu.

Windows applications key Displays a shortcut menu for items beneath the pointer.

Top 7

Right side

Component Description

(1)

(2)

USB 2.0 port Connects optional USB devices.

Audio-out (headphone) jack/audio-in (microphone) jack

Connects optional powered stereo speakers, headphones, earbuds, a headset, or television audio. Also connects an optional headset microphone.

WARNING! To reduce the risk of personal injury, adjust

the volume before putting on headphones, earbuds, or a headset. For additional safety information, refer to the Regulatory, Safety and Environmental Notices.

NOTE: When a device is connected to the jack, the

computer speakers are disabled.

NOTE: The microphone function is operational only when

used with a headphone/microphone unit that has a 4conductor audio connector.

8 Chapter 2 Getting to know your computer

Left side

Component Description

(1)

(2) AC adapter/Battery light ● White: The computer is connected to external power

(3)

(4)

(5)

(6)

Power connector Connects an AC adapter.

and the battery is fully charged.

Amber: A battery is charging.

●

Blinking white: The battery charge level is 12% or less

●

(recharge the battery as soon as possible).

Off: The computer is not connected to external power.

●

RJ-45 (network) jack Connects a network cable.

HDMI port Connects an optional video or audio device, such as a

USB 3.0 port Connects optional USB 3.0 devices and provide enhanced

Digital Media Slot Supports the following digital card formats:

high-definition television, or any compatible digital or audio device.

USB power performance.

NOTE: The USB 3.0 port is also compatible with USB 1.0

and USB 2.0 devices.

● Secure Digital (SD) Memory Card

Secure Digital Extended Capacity (SDxC) Memory

●

Card

(7)

(8)

Secure Digital High Capacity (SDHC) Memory Card

●

Ultra High Speed MultiMediaCard (UHS/MMC)

●

Hard drive light ● Blinking white: The hard drive is being accessed.

NOTE: All references to the hard disk drive in this guide

refer to the solid-state (SSD) drive.

Power light

White: The computer is on.

●

● Blinking white: The computer is in the Sleep state.

Off: The computer is off or in Hibernation (if Intel RST

●

has been disabled in Setup Utility (BIOS)).

Left side 9

Display

Component Description

(1) WLAN antennas (2)* Send and receive wireless signals to communicate with wireless

(2) Webcam Records video and captures still photographs.

(3) Internal display switch Turns off the display or initiates Sleep if the display is closed

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions. To see wireless regulatory notices, refer to the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. These notices are located in Help and Support.

local area networks (WLANs).

To use the webcam, select Start > All Programs > Communication and Chat > CyberLink YouCam.

while the power is on.

NOTE: The display switch is not visible from the outside of the

computer.

10 Chapter 2 Getting to know your computer

Rear

Component Description

Vent Enables airflow to cool internal components.

NOTE: The computer fan starts up automatically to

cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

Rear 11

Bottom

Component Description

Vents (2) Enable airflow to cool internal components.

NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

12 Chapter 2 Getting to know your computer

Labels

The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer:

●

Serial number label—Provides important information, including the following:

Component

(1) Product name

(2) Serial number

(3) Product part number

(4) Warranty period

(5) Model description

Have this information available when you contact customer support. The serial number label is affixed on the bottom of the computer.

Microsoft® Certificate of Authenticity—Contains the Windows Product Key. You may need the

●

Product Key to update or troubleshoot the operating system. The Microsoft Certificate of Authenticity is affixed on the bottom of the computer.

Regulatory label—Provides regulatory information about the computer. The regulatory label is

●

affixed on the bottom of the computer.

Wireless certification label or labels (select models only)—Provide information about optional

●

wireless devices and the approval markings of some of the countries or regions in which the devices have been approved for use. You may need this information when traveling internationally. If your computer model includes one or more wireless devices, one or more certification labels are included with your computer. Wireless certification labels are affixed to the bottom of the computer.

Labels 13

3Networking

Your computer supports two types of Internet access:

● Wireless—Refer to

Wired—Refer to

●

NOTE: You must set up Internet service before you can connect to the Internet.

Creating a wireless connection on page 15.

Connecting to a wired network on page 20.

Using an Internet service provider

Before you can connect to the Internet, you must establish an account with an Internet service provider (ISP). To purchase Internet service and a modem, contact a local ISP. The ISP will help set up the modem, install a network cable to connect your wireless computer to the modem, and test the Internet service.

NOTE: Your ISP will give you a user ID and password to access the Internet. Record this

information and store it in a safe place.

The following features will help you set up a new Internet account or configure the computer to use an existing account:

Internet Services & Offers (available in some locations)—This utility assists with signing up

●

for a new Internet account and configuring the computer to use an existing account. To access this utility, select Start > All Programs > Online Services > Get Online.

ISP-provided icons (available in some locations)—These icons may be displayed either

●

individually on the Windows desktop or grouped in a desktop folder named Online Services. To set up a new Internet account or configure the computer to use an existing account, double-click an icon, and then follow the on-screen instructions.

Windows Connect to the Internet Wizard—This wizard allows you to connect to the Internet in

●

any of the following situations:

You already have an account with an ISP.

◦

You do not have an Internet account and want to select an ISP from the list provided within

◦

the wizard. (The list of ISP providers is not available in all regions.)

You have selected an unlisted ISP, and the ISP has provided you with information such as

◦

a specific IP address and POP3 and SMTP settings.

To access the Windows Connect to the Internet Wizard and instructions for using it, select Start > Control Panel > Network and Internet > Network and Sharing Center.

14 Chapter 3 Networking

NOTE: If you are prompted within the wizard to choose between enabling or disabling

Windows Firewall, choose to enable the firewall.

Creating a wireless connection

Your computer may be equipped with one or more of the following wireless devices:

Wireless local area network (WLAN) device

●

Bluetooth® device

●

For more information on wireless technology, refer to the information and Web site links provided in Help and Support.

Identifying wireless and network status icons

Icon Name Description

HP Connection Manager Opens HP Connection Manager, which enables you to create and manage

Wired network (connected) Indicates that one or more network devices are connected to the network.

Network (disabled/ disconnected)

Network (connected) Indicates that one or more network devices are connected to a network.

Network (disconnected) Indicates that network devices are not connected to a network.

Network (disabled/ disconnected)

WLAN, and Bluetooth connections.

Indicates that all network devices are disabled in Windows Control Panel.

Indicates that no wireless connections are available.

Creating a wireless connection 15

Turning wireless devices on or off

You can use the wireless key or HP Connection Manager (select models only) to turn on and turn off wireless devices. Refer to location of the wireless key on your computer.

To turn off wireless devices using HP Connection Manager:

Right-click the HP Connection Manager icon in the notification area, at the far right of the

▲

taskbar, and then click the power button next to the desired device.

– or –

Select Start > All Programs > HP Help and Support > HP Connection Manager, and then click the power button next to the desired device.

Using the action keys on page 27 for information on identifying the

Using HP Connection Manager

HP Connection Manager provides a central location for managing your wireless devices. HP Connection Manager allows you to manage the following devices:

Wireless local area network (WLAN)/Wi-Fi)

●

Bluetooth®

●

HP Connection Manager provides information and notifications on connection status and power status. Status information and notifications are provided in the notification area, at the far right of the taskbar.

To open HP Connection Manager:

Click the HP Connection Manager icon in the notification area, at the far right of the taskbar.

▲

– or –

Select Start > All Programs > HP Help and Support > HP Connection Manager.

For more information, refer to the HP Connection Manager software Help.

Using operating system controls

The Network and Sharing Center allows you to set up a connection or network, connect to a network, manage wireless networks, and diagnose and repair network problems.

To use operating system controls:

Select Start > Control Panel > Network and Internet > Network and Sharing Center.

▲

For more information, select Start > Help and Support.

Using a WLAN

A wireless connection connects the computer to Wi-Fi networks, or WLANs. A WLAN is composed of other computers and accessories that are linked by a wireless router or a wireless access point.

16 Chapter 3 Networking

+ 59 hidden pages