products and services are set forth in the express warranty statements accompanying such
products and services. Nothing herein should be construed as constituting an additional warranty.
HP shall not be liable for technical or editorial errors or omissions contained herein.
Printed in the US
For additional technical support and user documentation please refer to:
www.hp.com/go/graphicarts
2
Caution
SEVERE DAMAGE TO THE PRINTHEAD
CARRIAGE CIRCUIT BOARD AND PRINTHEAD WILL OCCUR IF A PRINTHEAD IS
REMOVED WHILE POWER IS SUPPLIED TO
THE PRINTHEAD. Repairing this damage will
require a service call and replacement of the printhead carriage circuit board and printhead at customer expense.
To avoid electrical damage to the printhead carriage
circuit board and printhead:
Follow the instructions in the DisplayMaker Mach
12 User Manual to replace printheads.
DO NOT remove any printhead without first pressing
the Carriage or Prime keys on the control panel.
Pressing the Carriage key will move the printhead
carriage to the center of the platen; pressing the
Prime key will move the carriage out of the service
station to the prime position. Pressing either key will
cut power to the printheads, allowing you to safely
remove and replace printheads.
DO NOT disable the “cover open” switches on the
top cover or prime access door. When the printer
detects that either of these doors is open, it cuts
power to the printheads, making it safe to remove
and replace printheads. If these switches are disabled, the printer can no longer detect whether the
doors are open, making electrical damage more
likely.
iii
Revision LogThe following is a list of major changes and additions that have
been made to this manual since it was first released.
See the accompanying Release Notes for specific changes to the
software and hardware between manual updates.
Release Date Description
May 2001Manual first released.
Mar 2002Chapter 1: Added description of new dryer
system.
Chapter 2: Expanded description of ATTN
messages. Documented many revisions to the
menu.
Chapter 3: Revised procedure “Selecting a Print
Mode.” Added new information about switching
between ink sets. Revised procedure “Installing
Ink for the First Time in a New Printer.” Enhanced
procedure “Replacing an Ink Tube” with new
illustrations.
Chapter 4: Replaced manual media feed calibration procedure.
Chapter 5: Added top cover maintenance
information.
Appendix B: Added troubleshooting information
on banding and using the isolation test print.
Revised recovery procedure for error W-MD-4
Media Advance/Drive Too Slow.
iv
Regulatory Statements
FCC-AThis equipment has been tested and found to comply with the
limits for a Class A digital device, pursuant to Part 15 of the FCC
Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates,
uses, and can radiate radio frequency energy and, if not installed
and used in accordance with the instruction manual, may cause
harmful interference to radio communications. Operation of this
equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the
interference at his or her own expense.
This equipment must be installed exactly as instructed in this
manual using only the components supplied. If a supplied component ever needs to be replaced, it must be replaced with the
same part supplied by the manufacturer. It is your responsibility
to follow these instructions in order to maintain compliance
with the FCC regulations. Changes or modifications not
expressly approved by ColorSpan Corporation could void your
authority to operate this equipment. In particular, this device
must be operated with shielded cables to maintain FCC
compliance.
A booklet is available from the Federal Communications Commission entitled, How to Identify and Resolve Radio-TV Interfer-ence Problems (#004-000-00345-4). Write to the U.S. Government
Printing Office, Washington, DC 20402.
DOC (Canada)This digital apparatus does not exceed the Class A limits for
radio noise for digital apparatus set out in the Radio Interference
Regulations of the Canadian Department of Communications.
Normes de Sècuritè (Canada)
Le présent appariel numérique n’émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques
de la Classe A prescrites dans le réglements sur le brouillage
radioélectrique édictés par le Ministére des Communications du
Canada.
v
Telecommunications
Network Statement
The ColorSpan VideoNet port on this device is not intended to
be connected to a public telecommunications network. Connection of this device to a public telecommunications network in a
European Community Member State will be in violation of
national law implementing Directive 91/263/EEC on the
approximation of laws of the Member States concerning telecommunication terminal equipment, including the mutual recognition of their conformity.
Der VideoNet port ist nicht dafür vorgesehen an ein öffentliches
Telefonnetz angeschlossen zu werden. Der Anschluß dieses
Gerätes an ein öffentliches Telefonnetz in einem Mitgliedstaat
der EU, verstößt gegen nationale Gesetze zur Ausführung der
Direktive 91/263/EEC, die sich mit der Annäherung von
Gesetzen von Mitgliedstaaten beschäftigt, betreffend Telekommuniktionsanlagen und die gegenseitige Anerkennung
ihrer Konformität.
vi
About This ManualRead this manual to unpack, set up, and use the ColorSpan
DisplayMaker Mach 12 digital color printers.
◆Chapter 1 shows you how to unpack and assemble the
printer, and introduces you to its main features.
◆Chapter 2 shows you how to use the control panel.
◆Chapter 3 shows you how to install ink and media.
◆Chapter 4 shows you how to calibrate the printer.
◆Chapter 5 shows you how to maintain the printer.
◆Appendix A shows you how to troubleshoot common
printing problems.
◆Appendix B lists the printer’s technical specifications.
For further information, refer to the following ColorSpan
documentation:
◆Quick Start Guide - START HERE to set up and install a brand
new ColorMark print server, and connect and configure
printers to it.
◆DisplayMaker Mach 12 Site Preparation Guide - explains how to
prepare your site for the printer’s arrival and installation.
◆DisplayMaker Mach 12 Watch Me First - a multimedia “how-
to” guide on CD-ROM (available on VHS cassette from
MacDermid ColorSpan Technical Ser vices).
◆ColorSpan Print Server Documentation - the System Control
User Guide and Printing Tools User Guides shows you how to
print and RIP files through the ColorSpan print server. If the
printer is connected to a non-ColorSpan print server (RIP),
refer to the documentation that accompanies the server.
◆Release Notes and Update Notes - late-breaking information,
update descriptions, and update instructions.
Further information about all ColorSpan products is also available over the Internet at the ColorSpan World Wide Web site at
http://www.colorspan.com.
vii
ConventionsThis manual uses the following informational conventions:
Note
Hinweis
Caution
Vorsicht
WARNI N G
WARNU N G
Other WARNING symbols used:
A special technique or information that may help
you perform a task or understand a process.
Ein Hinweis beschreibt eine spezielle technik zur
Lösung einer Aufgabe oder enthällt Informationen,
die Ihnen eine Prozedur näher erläutert.
Alerts you to something that has the potential to
cause damage to hardware, software, or data.
Dieses Feld weist auf einen Umstand hin, der einen
Hardware-oder Software-Schaden oder Datenverlust
verursachen könnte.
Alerts you to something that has the potential to
cause physical harm to you or others around you.
Eine Warnung auf weist auf einen Umstand hin,
durch den Ihnen und anderen Personen ein physischer Schaden erwachsen könnte.
Electrical Hazard
Vorsicht steht unter Spannung
Lifting Hazard
Vorsicht beim Anheben
viii
TABLEOF CONTENTS
Revision Log .............................................................................................. iv
Regulatory Statements............................................................................... v
FCC-A ..................................................................................................... v
DOC (Canada)....................................................................................... v
Telecommunications Network Statement............................................. vi
About This Manual .................................................................................. vii
Conventions ............................................................................................ viii
Help From Your Reseller .................................................................. B-12
Help From ColorSpan ...................................................................... B-12
If All Else Fails................................................................................... B-12
Index
xiiTable of Contents
CHAPTER 1
Getting Started
This chapter shows you how to get started using your printer. It includes
these topics:
◆Operating Requirements (page 1-2)
◆Unpacking and Assembly (page 1-5)
◆Workflow Overview (page 1-16)
◆Parts Overview (page 1-17)
◆Special Features (page 1-21)
Getting Started1-1
Operating
Requirements
Environmental◆Make sure the room is well ventilated, with a temperature
Choose a location for the printer before you unpack it. Keep the
following requirements in mind:
Electrical◆See “Connecting to Power” on page 1-13 for detailed power
requirements.
◆Use the supplied power cords. Plug them directly into a
grounded electrical outlet. Do not lengthen either power
cord with an extension cord; the resulting voltage drop
could damage the printer.
◆The supply cord for the primary dryer serves as a disconnect. The socket-outlet shall be installed near the equipment
and shall be easily accessible.
◆Make sure the line voltage does not vary more than 10
percent from the voltage marked on the back of the printer.
Install a voltage regulator or similar device if the power
source is not stable.
◆Unplug the printer during power failures. Wait for the power
to return before plugging it back in.
◆Connect the print server to a separate circuit from the
printer.
between 60° and 90° F (16° to 32° C). The relative humidity should be between 30 and 60 percent, non-condensing.
Optimal printing and drying occurs within these ranges.
Printing slows automatically to aid drying in high humidity
conditions.
◆Store media and ink in an area with similar temperature and
humidity conditions as the printer.
◆Keep the ventilation slots under the dryer tube free of any
blockage. This will allow the output dryer fans to properly
dry the printer output.
◆Locate the printer close enough to the print server (RIP) so
that they can be connected with the required cable.
◆Locate the printer on a flat, level surface.
◆Locate the printer where its normal operating noise will not
disturb quiet work areas.
1-2Operating Requirements
◆DO NOT install the printer near humidifiers, refrigerators,
fans, water faucets, heaters or similar equipment.
◆DO NOT install the printer in areas where the temperature
changes abruptly, such as near air conditioners or in the path
of direct sunlight.
◆DO NOT expose the printer to flames, dust or solvent
chemicals.
Refer to Appendix B for detailed specifications.
Important Operating
Notes
◆Wear cotton gloves (provided with each roll of ColorSpan
media) when loading media to prevent fingerprints that
could show after printing.
◆Protect the media at all times from creases and tears, and
ensure that the media is cut cleanly. Do not rest or store a
media roll on end, or you could cause edge creases that
could strike the printheads during printing.
◆Always use a lint-free cloth moistened with plain water to
clean the printhead.
◆DO NOT touch the printhead’s ink jet nozzles (the metal
plate on the bottom of the printhead) with your fingers. Any
contaminants could clog the ink jet nozzles.
◆DO NOT touch the electrodes on the back of the ink printhead. This could result in a faulty electrical connection,
which would cause jets to misfire.
◆DO NOT clean the printhead surfaces with a dry cloth or
paper towel.
◆DO NOT set heavy objects on the power cord or printer
cable; do not bend the cables or force them into contorted
positions.
◆DO NOT place heavy objects anywhere on the printer.
Operating Requirements1-3
Safety Warnings
WARNI N G
WARNU N G
WARNI N G
WARNU N G
WARNI N G
WITH THE POWER SWITCH IN THE OFF POSITION, POWER
MAY STILL BE SUPPLIED TO THE PRINTER COMPONENTS.
To completely cut power from the printer, you must unplug
the power cords from the power outlets.
WENN DER NETZSCHALTER IN OFF POSITION STEHT,
WIRD DEN KOMPONENTEN TROTZDEM STROM
ZUGEFÜHRT. Um den Drucker komplett stromfrei zu
machen, müssen Sie den Netzstecker ziehen.
The printer is too heavy to be lifted safely by one person.
At least two persons are required to lift the printer.
Der Drucker ist zu schwer für eine Person. Mindestens 2
Personen sind erforderlich um den Drucker anzuheben.
THE PRINTER ELECTRONICS ASSEMBLY CONTAINS A LITHIUM BAT TERY DEVICE. THERE IS A DANGER OF EXPLOSION
IF THE BATTERY IS INCORRECTLY REPLACED. The battery
must be replaced only by ColorSpan authorized personnel,
and must be replaced only with the same or equivalent
type. Dispose of this lithium battery device in accordance
with local, state (or province), and Federal (or country)
solid waste requirements.
WARNU N G
WARNI N G
WARNU N G
DIE ELEKTRONIK DES DRUCKERS ENTHÄLT EINE LITHIUM
BATTERIE. ES BESTEHT EXPLOSIONSGEFAHR WENN DIESE
UNSACHGEMÄSS AUSGEWECHSELT WIRD. Die Batterie
darf nur durch einen ColorSpan authorisierten Technicker
ausgewechselt werden und muss mit dem gleichen oder
einem gleichwertigen Typ Batterie ersetzt werden. Bitte
entsorgen Sie die Lithium Batterie gemäss Ihren Landesoder Bundesgesetzen.
Moving parts. Keep fingers away from media path.
Bewegliche Teile, Verletzungsgefahr.
1-4Operating Requirements
Unpacking and
Assembly
This procedure assumes that the printer is in its final location.
See the Site Preparation Guide for moving and unpacking hints.
WARNING
WARNUNG
Note
The printer is too heavy to be lifted safely by one
person. At least two persons are required to lift the
printer.
Der Drucker ist zu schwer für eine Person. Mindestens 2 Personen sind erforderlich um den Drucker
anzuheben.
If you will be installing a ColorSpan Print Server, set
it up now and power it on. This will allow the server
to perform its automatic one-time new system check
while you unpack and assemble the printer.
Unpacking1. The printer is delivered to your site packed in one cardboard
box, attached to a plywood platform on two wooden pallets.
Examine the shipping packaging for shipping damage.
Report any damage or apparent rough handling immediately
to the shipper.
2. Remove the Unpacking and Assembly diagram, Watch Me
First CD-ROM, and other documents from the outside of the
box, and set them aside for reference.
You can use the Unpacking and Assembly diagram for reference during the unpacking and assembly process. The
Watch Me First CD-ROM contains useful “get t ing started”
information, including a demonstration of unpacking,
assembly, and set up.
3.Remove the bands that secure the box to the pallet and open
the top flaps of the box.
4. Carefully cut the corners of the outer box and remove it from
the pallet.
5. Remove the packing material from the printer.
6. Remove the stand crossbar, which is packed on top of the
printer.
7. Remove the ink tray boxes, stand leg boxes, and accessory
boxes, which are packed together in the center of the pallet.
8. Remove the cardboard shipping end caps from each end of
the printer.
Unpacking and Assembly1-5
9. Remove the media spools, which are packed together under
the printer module.
Do not remove the printer module from the pallet at this
time. The printer rests on two shipping supports. You will
use these supports and two assembly supports to help
assemble the printer.
Note
Replacement shipping packaging and instructions
are available from MacDermid ColorSpan Technical
Services (phone: 800-925-0563).
10. Refer to the following list to verify that you received all of the
parts and accessories.
Notify ColorSpan immediately if you are missing any of the
components listed below.
Parts List
Main BoxOutside of Box:
Stand Leg Box
Ink Tray Box
Accessory Box
◆“Watch Me First” CD-ROM
◆Unpacking & Assembly Diagram
◆Declaration of Conformity
Inside of Box:
◆Printer Module
◆(1) Stand crossbar
◆(2) Media spools with collets
◆(1) Stand leg box
◆(1) Ink tray box
◆(1) Accessory box
◆(2) Stand legs
◆(2) Ink trays
◆(18) Black Phillips head screws
◆(4) Silver Phillips head screws
◆(2) Red-headed bolts
◆(1) Service station
◆(1) Ink maintenance kit: manual priming
bulb, purge clip, drain bottle
◆(1) Fill system assembly
◆(2) Spare ink tubes
(11) Color Map print mode cards
◆
◆(1) White point reference chip
◆(1) Screwdriver
◆(1) Hex wrench
◆(1) VideoNet or Ethernet cable
◆(3) U.S. domestic power cords
◆(2) European power cords
◆(3) International power plug adapters
◆
Documentation, warranty, and software
license agreement
1-6Unpacking and Assembly
Stand Assembly1. Locate the stand legs and , and the crossbar .
2. Using the Phillips head screwdriver and eight of the screws
provided, assemble the stand.
Start by positioning the two stand legs upright, at approximately the width of the crossbar. Align the holes on the
crossbar with the holes in the stand legs, and secure them
with the screws.
Fig. 1-1. Stand assembly
Unpacking and Assembly1-7
Final Assembly1. Remove the two red-headed bolts from the right-hand ship-
ping support.
Fig. 1-2. Remove the red-headed bolts
2. Locate the assembly supports
The assembly supports are mirror images of each other; the
foam pad should be positioned toward the ends of the
printer.
4. Thread one of the red-headed bolts that you removed from
the shipping support
the pallet.
The pallet contains a threaded nut that will accept the bolt.
Tighten the bolt hand-tight.
5. Attach the other assembly support to the pallet with the
other red-headed bolt.
through the assembly support into
WARNING
WARNUNG
6. With two to four persons, roll the printer onto its back, on the
assembly supports.
The printer is now resting entirely on the assembly supports. The right-hand shipping support is trapped with the
printer and will roll with it.
The printer is too heavy to be lifted safely by one
person. At least two persons are required to lift the
printer.
Der Drucker ist zu schwer für eine Person. Mindestens 2 Personen sind erforderlich um den Drucker
anzuheben.
Fig. 1-4. Roll the printer onto its back
Unpacking and Assembly1-9
7. Remove the right-hand shipping support from the printer,
and bolt it to the pallet as shown, using the two red-headed
bolts provided. Do not remove the bolts from the rear sup-
ports.
Note that the “tower” of the support is now at the front of
the pallet.
Fig. 1-5. Shipping supports reversed and bolted
8. Lift the left-hand shipping support from the pallet, reverse it,
and replace it into its guides on the pallet.
The “tower” of the support is now at the front of the pallet.
1-10Unpacking and Assembly
9. Gently tip the assembled stand on its back, and set it down
on top of the shipping supports as shown in Fig. 1-6.
Fig. 1-6. Assemble the printer module and stand
10. Using the two silver Phillips head screws provided, attach the
stand to printer module.
The silver screws are required to establish an electrical
ground connection between the printer and stand.
11. Press the caster locks down to prevent the printer from
rolling.
12. With the aid of one or more persons, carefully rotate the
assembled printer upright.
Be ready for the printer’s center of gravity to shift, so you
can tip the printer to its upright position in a controlled
manner.
13. Unlock the casters and roll the printer to its final location.
Then lock down the casters.
14. Locate the printer on a flat, level floor, with all four wheels of
the stand resting stationary on the floor. The printer must
remain stationary and level for proper ink flow and best print
quality.
15. Locate and connect the profiler docking station cable on the
left end of the printer, and connect it from the left-hand ink
tray to the port on the printer.
Unpacking and Assembly1-11
16. Locate and connect the profiler docking station cable from
the right-hand ink tray to the port on the printer.
17. Using ten of the screws provided, attach the ink trays
➌ and
➍.
The right and left trays are mirror images of each other. Position the trays so that the inks load from the front.
Insert and tighten the screws most of the way, insert and
drop the trays into place onto the screws, then tighten the
screws the rest of the way.
➍
➌
Fig. 1-7. Attach the ink trays,
connect docking station cable
18. Remove the shipping bands from the long black chain connected to the printhead carriage.
19. Remove the foam block that immobilizes the carriage for
shipping.
20. Place the white point reference chip into the circular cutout
on the platen, near the left end.
To reach the white point cutout, you will need to reach
inside the left endcap.
1-12Unpacking and Assembly
21. Install the service station by inserting it into the rectangular
cutout inside the right endcap (behind the control panel).
Position the service station so that the edge with the word
“FRONT” is closest to the front of the printer. Slide the service station fully to the left end of the cutout.
22. Join the connector on the twisted wires from the takeup
motor to the connector on the electronics assembly.
The connector on the electronics assembly is on the side of
the electronics enclosure, near the takeup spool bracket.
Connecting to PowerThe printer has separate power inputs for the printer and dryer
heaters. Each cord will only fit into its corresponding inlet on
the printer. The printer can be operated with one or both inlets
connected to power. See Appendix A, Technical Specifications,
or refer to the Site Preparation Guide, for detailed power requirements.
Refer to Fig. 1-8 for the locations of the printer power inlets.
The print server may be connected to the same circuit as the
printer if the circuit’s amperage is sufficient for both devices.
Refer to the print server’s documentation for its amperage
requirement. Consult a qualified electrician if you have any
doubt as to how the circuits in your facilit y can accommodate
the printer and print server.
WARNING
WARNUNG
Unpacking and Assembly1-13
WITH THE POWER SWITCH IN THE OFF POSITION,
POWER MAY STILL BE SUPPLIED TO THE PRINTER
COMPONENTS. To completely cut power from the
printer, you must unplug the power cords from the
power outlets.
WENN DER NETZSCHALTER IN OFF POSITION
STEHT, WIRD DEN KOMPONENTEN TROTZDEM
STROM ZUGEFÜHRT. Um den Drucker komplett
stromfrei zu machen, müssen Sie den Netzstecker
ziehen.
Connecting to the
Print Server
Connect the printer to the print server with the included
VideoNet (for ColorSpan print servers) or Ethernet cable (nonColorSpan RIPs). See Fig. 1-8.
Refer to the print server (RIP) documentation for further instructions on connecting the printer to the print server.
Fig. 1-8. Power and RIP connections
1-14Unpacking and Assembly
Power-Up SequenceTurn on the power switch to observe the typical power-up
sequence:
1. The control panel backlight illuminates. Move the contrast
lever (located to the right of the control panel screen) up and
down until the control panel graphics and messages are easily
visible.
2. The printer runs a series of self-tests, and reports any errors it
finds.
3. The camera searches for the location of the installed media’s
home and far edges. If media is installed, this data tells the
printer the width of the installed media. If no media is installed,
the printer will prompt the user to load media when the next
print job is sent to the printer.
4. The control panel displays the status screen.
Fig. 1-9. Initial status screen after first power-up
What’s Next?◆To familiarize yourself with the printer, refer to the remain-
der of this chapter.
◆To proceed with installation, see Chapter 3, Installing Ink
and Media.
◆For a complete description of using the control panel, see
Chapter 2, Using the Control Panel.
Unpacking and Assembly1-15
Workflow OverviewWhen the printer is connected to a ColorMark Pro print server,
here is how a typical print job progresses from the client workstation to the printer. If you are using a non-ColorSpan RIP, refer
to the documentation that accompanies it for details.
1. The operator sends a file to be printed from a client
workstation.
2. The print job is received by the print server.
Once it reaches the print server, the print job may be reprioritized, combined with other jobs, re-routed, or otherwise
manipulated. Refer to the print server online help or manual
for instructions.
3. The print server RIPs the job.
The raster image processing (RIP) process translates the
PostScript language data that comprises the print job into
the data required by the printer.
4. The server sends the image to the printer for printing.
1-16Workflow Overview
Parts Overview
16
4 5 6
7
8
9
10
11
16
1
1
12
2
14
3
15
17
3
13
21
18
19
20
Fig. 1-1. Major parts of the printer
Parts Overview1-17
Index Description
1End cap (two places) — includes removable end covers
for maintenance access.
2Stand — supports the printer.
3Casters (four places) — enables easy location of the
printer, can be locked in place.
4Encoder strip— allows precise positioning of the print-
head carriage across the length of the platen.
5Main carriage drive belt — moves the carriage across
the length of the platen.
Transport chain (not shown) — supports the ink sup-
ply tubes that carry ink from the ink reservoirs to the
printheads.
6Top cover— protects the user from the rapid motion of
the printhead during printing. A safety interlock switch
stops printing and cancels the print if the cover is
raised.
7Platen— supports the media under the printheads
during printing.
8Printhead carriage — carries the printheads, digital
imaging sensor, and photodiode across the length of
the platen. (See also detail in Fig. 1-2. and Fig. 1-3. on
page 1-20.)
9Media out sensor — detects whether media is loaded.
10Service station (behind access door) — catches excess
ink from the printheads, wipes and caps the printheads
to prevent drying and clogging while not in use.
11Prime access door — provides access to the carriage for
9
manually priming the printheads. A safety interlock
switch stops printing and cancels the print if the cover
is raised.
12Control panel — displays messages and allows control
of certain printer operations. Includes a contrast adjustment lever and audio feedback.
13Electronics module — contains the printer’s power
supply and control electronics. Includes a humidity
sensor to enable the printer to compensate for highhumidity conditions by slowing the speed of printing.
14Pinch rollers (12 places) — grip the media during
loading and printing.
1-18Parts Overview
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